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We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Company Vehicle for Travel between sites Fuel Card for Business Use Company Phone Power, Hand and Testing Tools Training Opportunities Company Workwear PPE Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Overall Purpose of the Role To enhance the customer experience and reputation of PPP by effectively managing the Hard Services Team, equipment, resources and third-party suppliers ensuring the FM operation is in accordance with the client service level agreement and company standards & procedures Key Accountabilities To promote a safety culture and ensure the Hard Services Team & subcontractors are aware of and operate in accordance with company and client Health, Safety & Environmental procedures at all times To ensure the delivery and quality of the Hard Services operation is in accordance with the client service level agreement, company procedures & external accreditation e.g. ISO. To be responsible for the delivery of the Hard Services labour, equipment & resources budget for the contract in line with or exceeding company targets To deputise for the Contract Manager as required To ensure the Compass Service Framework policies, procedures and controlled documents are up to date and implemented correctly in your area including HSE & One Best Way service procedures and implement any procedural gaps To ensure all teams are engaged and managed effectively to achieve their performance targets and the PPP Management promises are delivered To ensure the right number of people, trained to the right skill level are in place to achieve the required Hard Services service and a training & succession plan for the teams is in place To manage & analyse the CAFM system data to optimise the efficiency of the FM operation To produce client reports and liaise with the client as appropriate seeking opportunities to develop and improve the Hard Services offer to benefit all stakeholders and enhance the reputation of the PPP FM service To manage the control & governance any third party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements To ensure the Hard Services operation continually improves in all areas of the operation - Quality, Cost, Delivery & Safety To work flexibly and attend off site meetings, training courses & networking events as required Able to carry out full test and inspection of Electrical systems and fixed installation equipment, completing minor electrical repairs and installations, carry out servicing and repairs. Respond to emergency breakdowns at several schools and buildings in the local area To role model the PPP behaviours at all times to colleagues, customers & clients Person Speck Experienced in the management of reactive and planned maintenance Ability to problem solve and fault find Experience working with Electrical systems, testing and installation Line management of direct engineers and working with subcontractors to deliver services Attention to detail - understanding technical data/engineering reports Working knowledge of statutory compliance and adherence to safety processes Experience planning and scheduling complex maintenance projects to run efficiently Experience using CAFM systems (Concept/Maximo/Top desk etc) Computer literate - MS Excel, Word, Outlook etc NEBOSH Certificate or Diploma in Health & Safety or willing to work towards Previous experience as a duty holder (AP or RP). City & Guilds 2360 Parts 1 & 2 or equivalent City & Guilds 2391/2394 & 2395 or equivalent Level 2 & 3 Technical Certificates complete with relevant NVQ Level 3 Enhanced DBS Check (Carried out by Employer) About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0610/78140001/52564082/SU #PPP.IML Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

Youll oversee multiple managed service partners and internal teams maintaining seamless delivery across incident request and change management. Proven experience in IT service delivery or operations management within a complex multi‑site or international organisation. Excellent stakeholder and sup

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. What you will do as a Service Delivery Manager. Service Delivery & Coordination : Experience supporting the delivery and transition of.

The Service Delivery Manager may be asked to support new customers and / or service transition activities taking services into support and continuing to manage throughout its term. We’re Hiring! A Service Delivery Manager to Transition, Operate and Transform services for our prestigious customers

Oversee the delivery of IT services, including incident management, service requests, and problem resolution. We are looking for an IT Service Delivery Manager to join our friendly and dynamic team at Waterstones in Solihull. Manage relationships with external vendors and service providers to ensure

Senior Service Delivery Manager. Own the end-to-end service delivery for AI tools and platforms, from release to adoption. Proven experience in service delivery, enablement, or communications within a tech or enterprise environment.

Senior Manager, HR Service Delivery (Europe). Collaborate with leadership, Business Process Improvement (BPI), and commercial teams to identify and evaluate opportunities to leverage scale and improve service delivery. Lead, develop, and engage the HR Service Delivery team within the region, fosteri

Service Delivery Manager – £55,000 – £60,000 – Hybrid/SW London. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers.

A leading service management firm in the UK is seeking a Service Delivery Manager to oversee operations and transition services for prestigious clients. You will ensure high standards of service delivery, manage client relationships, and lead improvements. Ideal candidates will have over 5 years of

As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be managing the Service Delivery Supervisor’s, Customer Liaison Officers and Local Delivery Partner(s) for your business unit /

You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner. With extensive growth plans and modern ways of delivering managed IT services to our customers

Provide analysis, insight and recommendations for service and customer satisfaction improvements based on the service performance data included in the Service Report packs. The Service Delivery Manager is responsible for developing and maintaining strong client relationships to drive client satisfac

Work collectively with clinicians and managers to ensure effective delivery of service objectives across all relevant services. Re-design the service in order to maintain delivery of service targets whilst improving quality, efficiency and effectiveness of services. Lead Surgical service delivery in

As a Service Delivery Manager (SDM) you will be responsible for owning and overseeing the delivery of services to ‘advanced services’ clients. Manage Service Delivery execution against contracted service levels. As a Service Delivery Manager, you will bring the following skill set and behaviours

We're recruiting for a Service Delivery Manager to join our Claims team on a permanent basis. The Service Delivery Manager plays a critical role in overseeing the day‑to‑day operations of our Claims department while ensuring robust risk management. Lead and motivate Team Managers to achieve serv

A government agency in the UK is looking for an Associate IT Service Manager to enhance service management for DWP colleagues and citizens. Candidates should demonstrate strong analytical and problem-solving skills, with experience in service delivery. This role focuses on managing service performan

A leading traffic management company is seeking a Service Delivery Manager to oversee operations, ensuring safety compliance and customer satisfaction in the delivery of gas mains replacement projects.

As the Service Delivery Manager for Medequip Connect, you will lead on the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations within the Sutton area. Join us as our new Service Delivery Manager at Medequip Con

The Service Delivery Manager will be responsible for delivery of the Scope of Works and all associated contracted SLA’s and KPI’s as agreed with the Clients in the Insurance industry and requires the successful candidate to be MCC Qualified. We are looking for a Service Delivery Manager to join

The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. C

Service Delivery Manager – Key Account (IT Services). We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. They specialise in large-scale managed services, programme delivery,

An exciting opportunity has arisen for an experienced Technical Service Delivery Manager to play a key role in delivering complex, high-impact projects across defence and government communication programmes. Manage full project lifecycles, from planning and documentation through to delivery and serv

A market-leading Defence & Security firm in the United Kingdom seeks an experienced Service Delivery Manager. You will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. The ideal candidate has experience in service

As a Service Delivery Manager, you will play a pivotal role in providing these services. Do you take pride in delivering outstanding service? We have an exciting opportunity for a Service Delivery Manager to join our Asbestos team, where you’ll play a key role in driving the success of our busines

Working closely with clients, project teams, and partners, you’ll ensure smooth onboarding, configuration, and operational excellence of security services across hybrid and cloud environments. Produce high-quality technical documentation and service reports. Act as a trusted technical point of con

As a Service Delivery Manager, you will play a pivotal role in providing these services. Do you take pride in delivering outstanding service? We have an exciting opportunity for a Service Delivery Manager to join our Asbestos team, where you’ll play a key role in driving the success of our busines

A growing consulting and delivery specialist is looking for a Service Delivery Manager to join their high-performing team. As a Service Delivery Manager, you will play a pivotal role in enabling this vision. Lead the successful delivery of consulting engagements, managing scope, milestones and outco

Proven experience as a Service Delivery Manager within a Tier-1 service provider, telco, or managed services environment. This role ensures contracted services are delivered to agreed service levels, drives continuous improvement, and acts as a trusted partner to the customer—aligning services to

Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery. Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Delivery of a first-time co

The Service Delivery Manager MFTS has overall responsibility on behalf of the Head of Operations to lead the Airbus Helicopters component of MFTS, ensuring contract execution in line with targets. The role of the Service Delivery Manager MFTS is to synchronise an operational team based in RAF Shawbu

We are looking for an experienced IT Delivery Manager to lead the end-to-end delivery of cloud-based digital services, helping ensure safer recruitment and stronger public protection. Disclosure and Barring Service (DBS). You’ll bring significant experience of digital delivery in technical environ

The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs), and business objectives. Work closely with the Service Desk, Project Managers, and Ac

Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Service Delivery Manager – IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London). Service Deli

If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Driving improvements in service delivery processes, performance, and client satisfaction. Managed Service Provider (MSP).

Technical Service Delivery Manager. Work closely with the Programme Director to ensure smooth project delivery, service transitions, and ongoing management of critical defence systems. Oversee delivery across contracts.

A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This role is responsible for the consistent, high‑quality delivery of IT services across the UK estate. This is a fantastic opportunity to play a pivotal role in shaping IT se

As a Service Delivery Manager, you will play a crucial role in ensuring that our services deliver exceptional value to our internal customers. Lead the Continual Service Improvement process to enhance service delivery;. Cloud Service Delivery Manager.

Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events. Sign in to set job alerts for “Service Project Manager” roles. Technical Delivery Manager – Integration/Typescript/Forward Deployment.

Technical Service Delivery Manager / Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - 55-60k base plus benefits. Ensuring internal service launches capture all relevant information such that support etc aware of new services, docum