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Phoenix Protection Ltd
Security Guard/Officer (24th - 27th December 2025) Holiday Shift
1 day ago
£15–£18 hourly
Part-time
Dagenham
Information: Sites: • Bedford Cauldwell, • Bedford Sidings, • Bedford Jowitt, • Welwyn GC, • Letchworth GC, • Littlehampton, • Brighton, • Bognor Regis, • Brighton Down Yard, • Brighton Lovers Walk, • Eastbourne Sidings, • Hove Yard, • Littlehampton Sidings, • Barnham, • Eastbourne, • Cricklewood, • Hornsey, • Selhurst, • Streatham Hill, • Stewarts Lane, • Kings Lynn, • Peterb Nene, • Peterb Spital, • Three Bridges, • Horsham Field Sidings, • East Grinstead, • Tattenham Corner Job Summary We are seeking a vigilant and dedicated Security Guard to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for our clients, employees, and visitors. This role requires a proactive approach to surveillance, loss prevention, and emergency response, ensuring that all security protocols are followed diligently. Duties • Monitor premises through regular patrols and surveillance systems to prevent and detect signs of intrusion or suspicious activity., • Respond promptly to alarms and incidents, assessing situations to determine the appropriate course of action., • Conduct thorough inspections of buildings, grounds, and equipment to ensure safety and compliance with security policies., • Collaborate with law enforcement agencies when necessary, providing detailed reports on incidents and observations., • Implement loss prevention strategies to minimise theft and damage to property., • Maintain accurate records of daily activities, incidents, and any irregularities observed during shifts., • Provide first aid assistance as required in emergency situations until professional medical help arrives. Skills • Proficiency in surveillance techniques and the operation of CCTV systems., • Strong understanding of loss prevention methods and practices., • Ability to remain calm under pressure and make quick decisions in emergency situations., • Excellent observational skills with a keen attention to detail., • Knowledge of first aid procedures is highly desirable., • Strong communication skills, both verbal and written, for effective reporting and collaboration with team members., • A professional demeanour with the ability to interact positively with the public while enforcing security measures. This position is essential in safeguarding our environment while providing peace of mind to all stakeholders involved. If you possess the necessary skills and are committed to maintaining safety standards, we encourage you to apply for this rewarding opportunity as a Security Guard. Phoenix Protection Ltd
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Avance Care Services
Experienced Youth Support Mentor
5 days ago
£12.22–£12.3 hourly
Part-time
Ilford
Avance Care Services provides supported accommodation services which enable young people in care to transition and develop independent living skills to prepare for independent living and adulthood. We work directly with young people and professionals, providing a holistic approach in order to deliver positive outcomes for all young people placed with us. We are looking for an experienced youth support mentor who is experienced in working with young people with challenging behaviour, trauma and cares about being a positive support to young people in care. You will be: • based in our shared homes across London and Essex, • working 12 hour shifts, • self employed, • Responsibilities:, • Develop and implement educational programs and activities for youth, • Deliver key worker sessions and workshops, • Collaborate with other professionals to meet the needs of the young person, • Mentor and provide guidance to youth in personal and social development, • Create a safe and inclusive environment for all young people, • Monitor and supervise youth in the home, • Improving and enhancing young peoples lives, • Skills:, • Experience working with children, particularly those with challenging background, • Excellent communication and interpersonal skills, • Patience, empathy, and the ability to build rapport with youth, • Non judgemental approach, • Strong organisational skills and the ability to manage multiple tasks, • Ability to work effectively in a team, • Ability to use their initiative, • This position offers an opportunity to make a positive impact on young individuals. Do you have a passion for education, experience working with young people, and possess the necessary skills? Yes? Then we encourage you to apply!, • Qualifications, • Experience working or mentoring young people (16-18 years old)., • Good IT and documentation skills, • Strong communication skills to effectively engage with young individuals, • Knowledge of neurodivergence, • Good knowledge of Ofsted legislation for Supported Accommodation, • Organisational skills to manage multiple tasks and activities effectively, • Knowledge of safeguarding and care services
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Bull Care Services Ltd
Residential Support Worker
6 days ago
£33000–£35000 yearly
Full-time
Ilford
To provide advice, assistance and support to young people. To attend to their practical, physical and emotional needs. To act as an appropriate role model and to work closely with them to enable them to address their difficulties and achieve their optimum potential. Key Responsibilities 1. To work in a small team to support and implement the development of the children’s home., 2. To enhance and effect change to the good of all children with whom they work by acquiring the necessary skills through their own training and development., 4. To ensure that the young people’s needs are recognised and met. This includes ensuring that they are free from discrimination with the home and to challenge discrimination from outside the home., 5. To protect the young people from harm in and outside the home, 6. To assist the management in the home in compliance with Ofsted, legislation and the ethos and policies of the company., 7. To exercise responsible control over the children to ensure their safety and wellbeing and assist them in developing acceptable standards of personal hygiene and behaviour. This also applies to encouraging children to abide by house rules and principles., 8. To participate in the development implementation and monitoring of the individual young people’s care plans., 9. In accordance with plans for the day, to organise and supervise recreational and leisure activities both in and out of the home to provide the children with an interesting and stimulating life. This includes being prepared to spend time away from the home, on holiday and at camps etc., 10. To ensure positive participation in the company’s internal training scheme., 11. To be familiar with and follow the Local Authority Child Protection Procedures and Bull Care Services team’s Safer Caring and Child Protection Procedures’. All Information coming to the knowledge of staff must in the first instance be reported immediately to the Registered Manager, Deputy Manager or Senior Residential Worker., 12. To develop and maintain good working relationships with parents, social workers, schools and other professionals concerned with the welfare of the young people., 13. To use the home as a model to support and develop the social skills of the young people being looked after., 14. To ensure that the home meets the needs of the individual young people and the needs of the group., 15. To maintain a good understanding of child protection and safeguarding procedures, 16. To care for children when they are ill and, where necessary, administer medicines, drugs and treatment under the guidance of the child’s medical practitioner., 17. To perform household duties as required. This includes cooking and general cleaning, sorting laundry, checking children’s bedrooms and encouraging them to keep their rooms tidy. Pay: £33,000.00-£35,000.00 per year Full Time and Part Time 12hr, 24hr shifts and 5pm-11pm plus sleep available Experience with social care and children is required
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CARGEM
Used Car Sales Controller
13 days ago
£30000–£70000 yearly
Full-time
London
🚘 Sales Controller (Business Manager) Location: London RM13 8TH Job Type: Full-time | Start Date: 15th October 2025 Salary: £30,000 basic + competitive performance-based bonus Experience Required: 2+ years as a Sales Controller or Business Manager in the automotive sector (essential) Are you a results-driven sales leader with a passion for performance and precision? Do you thrive in a high-performance, fast-paced automotive environment? This is your chance to accelerate your career with one of the most respected names in the industry — Cargem. At Cargem, we don’t just sell vehicles — we deliver exceptional customer experiences. We're now looking for an outstanding Sales Controller (Business Manager) to lead our Finance & Insurance (F&I) function, drive commercial success, and ensure every customer drives away happy. Please note: Previous experience as a Sales Controller or Business Manager in the automotive industry is essential. 🔑 What You’ll Be Doing Lead F&I Performance Maximise profitability across finance, insurance, and warranty products Ensure full compliance with FCA regulations at all times Customer-Centric Finance Solutions Build tailored finance packages to meet customer needs Guide customers through the purchase process with clarity and transparency Coach & Motivate Support and develop the Sales Executive team Deliver expert deal structuring, motivation, and real-time coaching Data-Driven Performance Monitor and analyse key KPIs (e.g., finance penetration, product mix) Identify opportunities and implement actions to boost results Finalise the Deal Oversee final transactions, part-exchange evaluations, and handovers Ensure every customer journey ends with satisfaction ✅ What You’ll Bring Proven experience as a Sales Controller or Business Manager in the automotive sector (essential) In-depth knowledge of FCA regulations and motor finance products Strong communication, negotiation, and coaching skills A passion for premium service and commercial performance A valid UK driving licence ⭐ Why Join Cargem? Be part of a respected, customer-focused automotive brand Thrive in a dynamic and high-performance team environment Access ongoing training and career development opportunities Enjoy great benefits including: Company pension Employee discounts Free on-site parking 📍 Location London RM13 8TH Applicants must be able to reliably commute or plan to relocate prior to starting. 🚀 Ready to Drive Your Career Forward? If you're passionate about delivering world-class service and financial solutions in the automotive sector, we want to hear from you. Apply now and become a key part of Cargem’s success story.
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Care Home
Care / Support Worker - Overzest ltd
14 days ago
£25000–£32000 yearly
Full-time
Cranbrook, Ilford
Care Worker duties and responsibilities A Care Worker’s primary duties include providing physical care and support to their patient. Their daily duties can include: Assisting the patient with bathing, grooming and getting dressed Handling household tasks like grocery shopping and laundry Preparing and serving meals at the appropriate time Administering oral and topical medication under the supervision of medical personnel Providing mental and emotional support Making recommendations to family members and healthcare personnel on the plan of care Organising suitable recreational activities for the patient Collaborating with other health care and social care professionals to provide the best possible care • Manage schedules, meetings, and calendars for senior staff and management., • Maintain and organize company records, personnel files, and operational documents., • Support onboarding and scheduling of security officers and patrol staff., • Act as a liaison between clients and operational teams to ensure service standards are met., • Support the preparation of client service reports, invoices, and timesheets., • Monitor daily attendance and duty rosters of field staff., • Oversee general office upkeep including supplies, filing systems, and document control., • Assist with compliance documentation, training records, and internal audits., • Coordinate with HR and accounts departments for payroll and personnel updates.
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YELLOW STONE BUILDING LIMITED
Production & Project Manager/Manageress
22 days ago
£53500–£55000 yearly
Full-time
Belvedere
About Us Yellow Stone Building Limited specialises in the manufacture, installation, and refurbishment of stainless steel commercial kitchen equipment and interiors. We provide one-stop kitchen and interior solutions for restaurants, hotels, and other commercial clients, covering design, fabrication, on-site installation, and refurbishment works. With continued business growth, we are now recruiting a Production & Project Manager to oversee both factory production and site operations, ensuring that client projects are delivered smoothly from order through to completion. Key Responsibilities Lead and coordinate on-site installation, refurbishment, and fit-out works for commercial kitchen and interior projects; Organise labour, subcontractors, and materials to ensure projects are delivered on time and within budget; Supervise site teams (builders, electricians, painters, installers) and provide day-to-day direction and support; Ensure construction quality meets company standards and complies with UK building regulations and health & safety requirements; Maintain clear communication with clients to confirm project requirements and report on progress; Monitor budgets, timelines, and risks, updating senior management regularly; Develop and improve standard operating procedures to enhance efficiency and consistency across construction and refurbishment projects. Essential Skills & Experience Proven experience in construction project management, site supervision, or refurbishment works; Familiarity with factory fabrication processes or installation methods, with ability to oversee both workshop and site operations; Strong team management and coordination skills; Ability to effectively manage budgets, materials, and client expectations; Excellent communication and problem-solving skills; Ability to communicate in Mandarin Chinese is highly desirable, as many of our clients (e.g. restaurant owners) are Chinese-speaking. Desirable Experience in interior refurbishment or commercial fit-out projects; Knowledge of stainless steel fabrication or commercial kitchen equipment manufacture and installation; Ability to read construction drawings or CAD plans; Prior experience in a management role within a small or medium-sized enterprise.
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Gup Shup - Chit Chat Chai
Chef
26 days ago
£26000–£32000 yearly
Full-time
Romford
About Us Gup Shup is a dynamic and growing hospitality establishment dedicated to offering authentic and high-quality Indian cuisine. We pride ourselves on delivering a rich culinary experience that reflects the vibrant diversity of Indian food. As we expand our operations, we are seeking a passionate and skilled Indian Chef to join our culinary team. Position Overview: We are looking for an experienced and creative Indian Chef who specialises in traditional and modern Indian curries, regional street food, and grilled dishes (tandoor, kebabs, etc.). The ideal candidate will have a strong understanding of Indian spices, cooking methods, and presentation techniques, and will be capable of preparing a wide variety of regional Indian dishes with authenticity and consistency. Key Responsibilities: Prepare and cook a diverse range of Indian curries (vegetarian and non-vegetarian), regional street food items, and grilled/tandoori dishes. Develop new recipes and contribute to seasonal menu planning with a focus on authenticity, innovation, and customer appeal. Ensure food preparation and presentation meet high standards of quality and consistency. Maintain hygiene, safety, and cleanliness standards in the kitchen in accordance with food safety regulations. Monitor inventory levels, manage ingredient stock, and ensure efficient kitchen operations. Train and supervise junior kitchen staff in Indian cooking techniques and kitchen best practices. Work collaboratively with the head chef and management to ensure guest satisfaction and consistency in the dining experience. Key Skills & Qualifications: Minimum 3–5 years of experience as a professional Indian chef, preferably in a high-volume or fine-dining environment. Proven expertise in Indian curries, street food (chaat, samosas, etc.), and grilled/tandoor dishes (seekh kebab, tikka, naan, etc.). In-depth knowledge of Indian spices, herbs, marinades, and traditional cooking techniques. Experience with food presentation and plating to high standards. Strong organizational skills and ability to manage a busy kitchen environment. Basic knowledge of food cost management, kitchen hygiene, and safety standards. Culinary certification or equivalent experience preferred. What We Offer: A supportive and professional working environment. Competitive salary and performance-based incentives. Opportunities for career growth and professional development. Staff meals and employee discounts.
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AFTERS ILFORD LTD
Marketing Executive
27 days ago
£33430.6 yearly
Full-time
Ilford
1.Create and implement marketing strategies. 2.Plan and oversee advertising campaigns. 3.Conduct market research and analysis. 4.Coordinate with creative and sales teams. 5.Manage campaign budgets and schedules. 6.Track and report on campaign performance. 7.Maintain client and stakeholder relationships. 8.Monitor market trends and competitor activity.
No experience
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A-Z ULTIMATE SUPPORT LTD
Project Manager
28 days ago
£33848.88 yearly
Full-time
Ilford
Duties and Responsibilities • Research and identify new construction project opportunities through networking, referrals, and bidding platforms., • Present and promote the company’s construction services to potential clients and stakeholders., • Ensure all projects are completed on time, within scope, and within budget., • Build and maintain strong, long-term relationships with clients to understand and meet their needs., • Deliver clear and tailored project presentations and updates to clients and internal teams., • Negotiate contracts, manage proposals, and finalize project agreements with clients and subcontractors., • Follow up on project leads, submitted bids, and potential opportunities using tracking tools., • Stay informed about construction trends, technologies, and industry regulations., • Monitor market conditions and competitor activities to adjust strategies and improve project outcomes., • Prepare and maintain accurate reports on project progress, budgets, and performance metrics., • Collaborate with architects, engineers, subcontractors, and internal teams to ensure project success., • Respond promptly to client questions, concerns, and change requests., • Attend industry events, trade shows, and networking functions to generate leads and stay updated.
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Alaia Aesthetics
Beauty Therapist
30 days ago
£14 hourly
Full-time
London
PART TIME AND FULL TIME POSITION AVAILABLE About Us Alaia Aesthetics is one of the UK’s leading medical aesthetics clinics, recognised for post-operative care, lymphatic drainage, and advanced body sculpting treatments. Led by an award-winning nurse and mentor, we combine medical expertise with luxury service. We are now seeking an Aesthetic Therapist / Medical Aesthetician to join our team. This role is perfect for ambitious individuals eager to learn, take on new challenges, and expand their expertise in a supportive, professional environment. Ongoing in-house training is provided, and we also encourage staff to bring their own skills to our growing clinic. Treatments We Offer • Lymphatic drainage and post-operative surgical massage & care, • Seroma and drain management, • Wood therapy, • Electrolysis body sculpting 1. Deliver high-quality treatments with a focus on patient safety, comfort, and results., 2. Provide excellent standards of customer care and client education., 3. Document accurate treatment notes, consent forms, and aftercare protocols., 4. Monitor and anticipate stock requirements, consumables, and equipment needs., 5. Work closely with nurses to deliver integrated aesthetic services., 6. Capture professional treatment content (before/after photos, videos) for social media using clinic devices., 7. Maintain confidentiality and uphold clinic presentation standards. Essential Requirements • NVQ Level 2 (minimum) in Beauty Therapy, • Minimum 2 years’ hands-on experience in a clinic, spa, or aesthetics setting, • Knowledge of health, safety, and confidentiality protocols, • Ability to work independently and as part of a team, • Strong communication and client-care skills, • Qualifications in massage therapies (deep tissue, Swedish, sports massage, reflexology), • Additional beauty therapy qualifications (facials, advanced skin treatments, nail/eye treatments), • Experience with energy-based devices (laser, radiofrequency, cavitation), • Experience with laser hair removal treatments, • Knowledge of hyperbaric oxygen chamber operation or therapy delivery, • Confident, professional, and friendly with excellent interpersonal skills, • Flexible with working hours, including evenings and weekends (core hours: 10am–7pm; occasional early/late shifts), • Able to work effectively in a busy clinic environment, • Starting rate: £14 per hour (self-employed basis), • Commission opportunities on services and product sales, • Free or discounted aesthetic treatments and products, • Flexible working hours, • Ongoing training and development opportunities, • Supportive and ambitious team culture Message for more information
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High Aims Training Ltd
Education Manager
1 month ago
£43000–£44000 yearly
Full-time
Ilford
Overview: The Education Manager plays a pivotal role in leading and enhancing the delivery of educational programmes. This position requires a dynamic and strategic individual who can manage teams, foster partnerships, and uphold the highest standards of educational excellence and operational efficiency. Key Responsibilities: Lead the administration and continuous improvement of educational services, ensuring efficiency, quality, and compliance. Exhibit exceptional leadership, communication, and organisational capabilities to inspire and guide teams. Collaborate proactively with partner organisations and stakeholders to support programme development and delivery. Work closely with the Director to monitor, evaluate, and refine educational programmes for optimal impact. Champion health and safety standards across all educational activities and environments. Promote an inclusive, respectful, and culturally sensitive approach to working with diverse communities. Recruit, manage, and support sessional staff, ensuring effective delivery of educational content. Implement robust performance management systems to drive staff development and accountability. Cultivate and maintain strong relationships with partner organisations and relevant local institutions. Demonstrate excellent time management and the ability to work independently with minimal supervision. Take full ownership of assigned projects and activities, ensuring timely and high-quality execution. Qualifications and Experience: A Master’s degree in Education or a related field is essential; a doctoral qualification is highly advantageous. Proven experience in educational leadership, programme management, or curriculum development. Strong understanding of compliance, safeguarding, and quality assurance in educational settings.
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13 Eastern Avenue, Aveley, South Ockendon, England, RM15 4AR
Production managers and directors in manufacturing
1 month ago
£42000–£43000 yearly
Full-time
Aveley
Company: CRISPIES ENTERPRISES LTD Location: 13 Eastern Avenue, Aveley, South Ockendon, England, RM15 4AR Salary: £42,000–£43,000 per annum (depending on experience) Type: Full-time, Permanent Start Date: Immediate About Us: CRISPIES ENTERPRISES LTD is a fast-growing food production and distribution company specializing in premium crispy chicken products. We operate a high-volume warehouse and manufacturing facility, delivering fresh and frozen goods across the UK. We’re seeking a skilled Production Manager to lead our operations and ensure consistent quality, safety, and efficiency. Key Responsibilities: Oversee daily production and warehouse operations Lead and manage production staff, including shift planning and training Ensure compliance with food safety standards (HACCP, BRC, etc.) Monitor KPIs and implement continuous improvement strategies Coordinate with logistics and inventory teams to meet delivery targets Maintain equipment and enforce health & safety protocols Report directly to the Director on operational performance Requirements: Minimum 3 years’ experience in a production management role (preferably in food manufacturing) Strong leadership and team-building skills Knowledge of lean manufacturing and process optimization Familiarity with cold storage and perishable goods handling Excellent communication and problem-solving abilities IT proficiency in production and inventory systems Qualifications: Bachelor’s degree or equivalent in Manufacturing, Engineering, Food Technology, or related field Forklift licence or warehouse operations experience is a plus
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HFS Consultancy
Business Support Manager
1 month ago
£41000–£43000 yearly
Full-time
London
Overview HFS Consultancy Ltd, a leading educational recruitment agency, is seeking a highly organized and proactive Office Manager to oversee the day-to-day administrative operations of our office. The successful candidate will be responsible for ensuring the smooth running of office operations, managing administrative staff, and providing support to the management team. Key Responsibilities Administrative Management • Oversee and manage daily office operations to ensure efficiency and productivity., • Develop and implement office policies and procedures., • Maintain office supplies inventory and place orders as needed., • Coordinate and schedule meetings, appointments, and travel arrangements for staff., • Manage office budget, track expenses, and prepare financial reports., • Recruitment Support, • Assist with the coordination and administration of recruitment processes., • Support the recruitment team with scheduling interviews, managing candidate communications, and maintaining recruitment databases., • Ensure compliance with recruitment regulations and company policies. Staff Management • Supervise and support administrative staff, including hiring, training, and performance evaluations., • Delegate tasks and responsibilities to ensure effective workflow., • Foster a positive and collaborative office environment. Communication and Coordination • Serve as the main point of contact for office-related inquiries and communication., • Liaise with other departments to ensure smooth operations and effective communication., • Coordinate with external vendors and service providers. Office Maintenance • Ensure the office is clean, organized, and well-maintained., • Oversee maintenance and repair of office equipment and facilities., • Implement and monitor health and safety protocols. Support to Management - Provide administrative support to the management team, including preparing reports, presentations, and correspondence. - Assist with special projects and events as needed. - Manage confidential and sensitive information with discretion. Qualifications • Proven experience as an Office Manager or in a similar administrative role, preferably within a recruitment or educational setting., • Excellent organizational and time management skills., • Strong leadership and team management abilities., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., • Knowledge of office management procedures and best practices., • Strong verbal and written communication skills., • Ability to multitask and prioritize tasks effectively., • Attention to detail and problem-solving skills., • Bachelor’s degree in Business Administration, Office Management, or a related field preferred. Benefits • Competitive salary and benefits package., • Opportunity for professional growth and development., • Positive and collaborative work environment. How to Apply Interested candidates should send their resume and cover letter to email with the subject line "Office Manager Application..
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GLOBAL REACH BUSINESS SOLUTIONS LTD
Business Development Executive
1 month ago
£33000–£42000 yearly
Full-time
Gants Hill, Ilford
Key Responsibilities: Identifying and researching potential clients, markets, and business opportunities Reaching out to prospective clients via calls, emails, meetings, or networking events Building and maintaining strong relationships with new and existing clients Preparing and delivering pitches, proposals, and presentations Collaborating with marketing, product, and sales teams to align growth strategies Negotiating contracts and closing deals Monitoring market trends and competitor activity Meeting sales targets and reporting performance to management
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Bright tiney Home Nursery
BUSINESS SALES EXECUTIVES
1 month ago
£41700 yearly
Full-time
Barking
Duties: Observation & Development: Monitor children’s growth and development, identifying individual needs and interests. Plan and deliver engaging activities that promote learning, creativity and social skills. Provide a safe, nurturing, and stimulating environment for children. Attend to their daily needs including meals, hygiene, rest and play. Build and maintain strong, supportive relationships with parents and guardians. Act as the primary point of contact for any inquiries, updates, or concerns. Develop relationships with local schools, nurseries, and community groups to support children’s education and wellbeing. Coordinate with educational institutions when required. Identify opportunities to introduce new activities, learning resources and age-appropriate programs to enrich children’s experiences. Work closely with parents, educational professionals and health providers to ensure holistic care and support for each child. Stay informed on childcare regulations, safeguarding policies and early years education standards. Ensure that all care practices meet legal and professional requirements. Continuous Improvement: Regularly reflect on practice, seek feedback and update childcare strategies to maintain a high-quality service. Skills: Excellent communication and interpersonal skills. Strong sales and marketing skills. In-depth knowledge of child admissions regulations and procedures. Excellent research and analytical skills. Time management and organisational skills. Strong work ethic, self-motivation, and a results-oriented attitude. Qualification and experience: 2-3 Years Experience Required Bachelor's degree (Preferred)
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Top Advice Limited
Customer Service Manager
2 months ago
£14–£20 hourly
Full-time
Gants Hill, Ilford
Location: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 About Us Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. Job Summary We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. Duties and Responsibilities • Client Support & Team Management, • Lead the customer service team and ensure clients receive quick, helpful support, • Handle complex or escalated client issues in a calm and professional way, • Oversee all communication channels like phone, email, and face-to-face, • Process Improvement & Staff Training, • Create and improve customer service processes to make them more efficient, • Train and guide team members to provide excellent service, • Suggest improvements based on client feedback and team performance, • Quality Monitoring & Reporting, • Track important service metrics like response time and customer satisfaction, • Share regular reports with management to highlight trends and progress, • Make sure the team uses feedback to improve service quality, • Teamwork & Coordination, • Work closely with other departments (HR, Admin, Accounts) to resolve client issues, • Keep records of client interactions updated in the CRM system, • Make sure communication and follow-up with clients are accurate and timely Essential Skills and Qualifications: • Minimum of 3 years’ experience in a customer service or client-facing managerial role, • Strong leadership, conflict resolution, and team management skills, • Excellent verbal and written communication skills, • Ability to work under pressure and manage multiple priorities, • Proficiency with CRM systems, Microsoft Office, and basic reporting tools Desirable: • Background in business consultancy, accountancy, or HR services, • Familiarity with regulated training or education services, • Experience in managing professional clients and B2B communication What We Offer • Competitive salary: £30,000 – £35,000 (based on experience), • 28 days paid annual leave (including public holidays), • Pension scheme enrollment, • Opportunities for professional development and leadership growth, • A supportive and collaborative work culture Location 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX Application Information 🗓 Application Deadline: 30 September 2025 🗓 Expected Start Date: 14 November 2025 📩 Apply now by sending your CV and cover letter
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Saxon Academy of Learning
Business Support Officer
2 months ago
£33400–£34000 yearly
Full-time
Cranbrook, Ilford
Job Title—Business support officer SOC Code - 3549 Job Description - The applicant will support strategic planning, coordinate business logistics, and ensure smooth cross-departmental operations. Key responsibilities include assisting senior management in implementing business strategies, analysing logistical workflows, and identifying improvements in supply chain and resource allocation. The role involves drafting reports and business plans, maintaining operational documentation, and conducting market research to support decision-making. The officer will coordinate the timely delivery of services, monitor performance standards, and liaise with third-party providers. Compliance with company policies and legal standards is essential. This position plays a critical role in driving process efficiencies and supporting both commercial and operational objectives across the organisation.
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