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OtherCustomer experience manager jobs in DagenhamCreate job alerts
- Top Advice Limited
Customer Service Manager13 days ago£14–£20 hourlyFull-timeGants Hill, IlfordLocation: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 About Us Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. Job Summary We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. Duties and Responsibilities • Client Support & Team Management, • Lead the customer service team and ensure clients receive quick, helpful support, • Handle complex or escalated client issues in a calm and professional way, • Oversee all communication channels like phone, email, and face-to-face, • Process Improvement & Staff Training, • Create and improve customer service processes to make them more efficient, • Train and guide team members to provide excellent service, • Suggest improvements based on client feedback and team performance, • Quality Monitoring & Reporting, • Track important service metrics like response time and customer satisfaction, • Share regular reports with management to highlight trends and progress, • Make sure the team uses feedback to improve service quality, • Teamwork & Coordination, • Work closely with other departments (HR, Admin, Accounts) to resolve client issues, • Keep records of client interactions updated in the CRM system, • Make sure communication and follow-up with clients are accurate and timely Essential Skills and Qualifications: • Minimum of 3 years’ experience in a customer service or client-facing managerial role, • Strong leadership, conflict resolution, and team management skills, • Excellent verbal and written communication skills, • Ability to work under pressure and manage multiple priorities, • Proficiency with CRM systems, Microsoft Office, and basic reporting tools Desirable: • Background in business consultancy, accountancy, or HR services, • Familiarity with regulated training or education services, • Experience in managing professional clients and B2B communication What We Offer • Competitive salary: £30,000 – £35,000 (based on experience), • 28 days paid annual leave (including public holidays), • Pension scheme enrollment, • Opportunities for professional development and leadership growth, • A supportive and collaborative work culture Location 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX Application Information 🗓 Application Deadline: 30 September 2025 🗓 Expected Start Date: 14 November 2025 📩 Apply now by sending your CV and cover letter
Easy apply - Londinium electrics
Office Administrator3 days ago£8.5–£9 hourlyPart-timeBarkingWe are an established electrical company seeking a reliable and organized Office Administrator to join our team. The role involves handling day-to-day office tasks, supporting management, and ensuring smooth operations. Responsibilities: Manage phone calls, emails, and customer inquiries Schedule appointments and coordinate with electricians Maintain records, invoices, and office documentation Assist with payroll, quotations, and basic bookkeeping Provide general administrative support to the team Requirements: Previous experience in office/admin work preferred Strong organizational and communication skills Basic knowledge of MS Office (Word, Excel, Outlook) Ability to multitask and work independently Attention to detail and customer service mindset Benefits: Friendly and supportive work environment Competitive salary (depending on experience) Opportunity to grow within the company
Easy apply - Getoday Global Limited
E-Commerce Assistant3 days ago£12.5–£13.5 hourlyPart-timeIlfordCompany Description GETODAY GLOBAL LIMITED is an international eCommerce and trade company headquartered in London, United Kingdom. Specializing in the sale of fashion and technology products, the company operates Getoday for the Indian market and Getodayuk for the UK, Europe, and Canada markets. The company focuses on affordability, quality, and timely delivery, serving diverse consumer needs both locally and globally. With a strong foundation in international trade, the company is well-positioned to bridge markets by bringing Asian craftsmanship to the UK and exporting European innovation to Asia. Role Description This is a part-time role for an Ecommerce Assistant based in Greater London. The Ecommerce Assistant will be responsible for supporting daily operations including customer service, processing sales and invoices, and enhancing customer experiences. The role involves coordinating with various teams to ensure smooth order processing and delivery. Key Responsibilities: Create and manage product listings on TikTok Shop, Amazon Seller Central, Shopify, Etsy, and eBay. Monitor orders and ensure timely packing and fulfilment. Process returns and manage customer complaints professionally. Conduct trend and product analysis to identify high-demand items. Collaborate with the team to improve sales performance. Maintain high standards of accuracy and attention to detail in all tasks. Requirements: Strong communication skills (written and verbal). Experience with e-commerce platforms (TikTok Shop, Amazon, Shopify, Etsy, eBay). Product analysis and trend-spotting abilities. Ability to work independently and as part of a team. Basic knowledge of order fulfilment and return handling processes. Problem-solving mindset with a customer-first approach. Inventory management skills Experience in using AI tools ChatGPT, Canva, Adobe is poster making will be a plus. Marketing skill and logistics management skills is a plus. Benefits: Opportunities for growth within the company Friendly, collaborative work environment Company Pension Pay rate £12.50 Part Time 16-20 Hours/Week Location IG1 1BF Balfour Business Park
No experienceEasy apply - Zu's Restaurant
Assistant Restaurant Manager8 days ago£12.75–£13 hourlyPart-timeForest Gate, LondonWe are looking for an assistant manger/supervisor who can mange the admin duties, stock control along with customer service. Please apply if you have minimum 3 years experience in hospitality.
Easy apply - Maple Gate
Administrative Assistant – Customer Liaison10 days ago£22030 yearlyFull-timeDagenhamLocation: London, UK Job Type: Full-time Salary: £22,030 per annum About the Role We’re looking for a proactive and organised Administrative Assistant to join our team in London. In this role, you’ll handle customer enquiries via messaging, email, and occasional phone calls, while supporting the team with general day-to-day administrative tasks to keep everything running smoothly. Key Responsibilities • Respond to customer queries through messaging platforms, emails, and phone, • Maintain accurate records and databases, • Assist with scheduling, document preparation, and general admin support, • Work closely with other team members to ensure smooth operations, • Complete ad-hoc administrative duties as needed What We’re Looking For • Strong written and verbal communication skills, • Friendly, professional, and organised, • Previous admin or customer service experience is a plus, • Confident using Microsoft Office and other digital tools, • Able to manage multiple tasks and work independently About Us We’re a growing London-based company focused on delivering excellent service and support. Our team values professionalism, teamwork, and a positive work environment. Apply now!
Easy apply - Cookin' Lab
Chef15 days agoFull-timeRomfordFull-Time Indian Head Chef – Tandoor Specialist Wanted We are looking for a skilled and experienced Indian Chef to lead our kitchen team and create high-class Indian cuisine. The ideal candidate will be a master of the Tandoor oven, with excellent barbecue skills and a passion for delivering top-quality dishes. Lead and manage a team of chefs to ensure high-quality food preparation and presentation. Develop and execute a premium Indian menu, including tandoori and barbecue specialties. Maintain kitchen hygiene and safety standards. Manage inventory, ordering, and food cost control. Train and mentor junior kitchen staff. Requirements: Proven experience as a Head Chef or Senior Chef in Indian cuisine. Expertise in Tandoor, Barbecue, and regional Indian dishes. Strong leadership and team management skills. Commitment to quality, innovation, and customer satisfaction.
Easy apply - Taylor Bespoke
Bench Joiner19 days ago£25000–£35000 yearlyFull-timeStapleford AbbottsTaylor Bespoke has decades of experience & success in bespoke upholstery and joinery and seeking a skilled bench joiner to join our team in creating high-quality furniture. Our core expertise is in joinery and our Romford based factory is staffed with the best Industry professionals – We have completed projects on some of the finest homes and commercial premises the UK has to offer. Due to continued growth and expansion, we are seeking someone to join our dedicated team with experience of woodworking skills in high end luxury furniture and confident in working on domestic and commercial furniture, whilst having a keen eye for detail. Duties: Utilise a range of woodworking tools and machinery to cut, shape, and assemble components with precision and finesse. You will be part of a dedicated workshop team producing high quality bespoke products. Join furniture pieces according to specifications and customer requests ensuring that all works completed meet the high-quality standards set by the Company. All completed works must pass Quality Control measures. Act quickly to inform management of problems with quality or project lead times so solutions can be found, and potential issues rectified. Ability to work within in a production line, as part of a team and work towards and achieve deadlines set and switch from one order to another quickly and efficiently, while maintaining a high-quality standard of all produced. Maintenance of work area to a high standard including tools, equipment and machinery within the workshop environment. Always adhere to health and safety guidelines. Installation of works at customer locations maybe required. To be highly motivated, hard-working, reliable, punctual and happy to work within a small team. Qualifications: Have proven experience as a Bench Joiner, preferably in a high-end joinery or woodworking environment and use of a range of woodworking tools and machinery, such as saws, planers, routers, and sanders. Expertise in working with a variety of sheet material such as chipboard, ply and MDF to achieve exceptional finishes. Ability to work through high volume of production, with experience within a busy, fast-paced environment. Be extremely well organised and can control the workflow of several projects simultaneously, in a highly demanding environment. Have the ability to follow instructions and work independently, while completing goals set. Strong attention to detail and quality craftsmanship Commitment to upholding health and safety standards in the workshop and on-site. Ability to perform heavy lifting and manual labour Job Type: Full-time Pay: £25,000.00-£35,000.00 per year Benefits: Free parking On-site parking Schedule: 8 hour shift Day shift Monday to Friday Experience: Joinery: 1 year (preferred)
Easy apply - R & K FOODS LTD
SHOP MANAGER1 month ago£31000–£32500 yearlyFull-timeLondonA special and great taste of the food that out cusstomer absolutely love. Our restaurant serves Grilled Peri-Peri Chicken, Platters, Veggie, starters, Sides, Burgers, Wraps, Kids’ meals, and all soft drinks. We are looking for a Shop Manager for smoothly run our business and drive it to further. Duties of the job: Coordinating staff schedules and managing shift allocations to ensure optimal coverage Delivering exceptional customer service to enhance guest satisfaction and loyalty Demonstrating leadership through proactive involvement and setting high performance standards Designing and planning menus in collaboration with culinary and management teams Liaising with food and beverage suppliers to ensure quality, cost-effectiveness, and timely delivery Enforcing strict adherence to food safety protocols and sanitary regulations Complying with all company policies related to cash handling, equipment usage, and property management Ensuring the kitchen is cleaned and maintained in accordance with health and safety regulations Promoting and maintaining a safe, hazard-free work environment Monitoring inventory levels, conducting audits, and placing orders to ensure consistent product availability Recruiting, onboarding, and training new team members to build a skilled and cohesive workforce Collaborating with management to achieve financial and operational goals Analyzing performance metrics and implementing strategic initiatives to address challenges and drive sales growth Skill : • Expertise in pizza and fast food., • Strong multitasking and time management skills., • Recipe accuracy and ability to adapt to dietary requests., • Creativity in menu innovation and dish presentation., • Knowledge of food storage and safety.
Immediate start!No experienceEasy apply - NJ DIGITAL SOLUTIONS LTD
Sales Executive1 month ago£31000–£40000 yearlyFull-timeIlfordSales Executive – Full-Time 🗓 Schedule: Monday to Friday We are a fast-growing IT company based in Ilford, London, currently hiring a sharp and confident Sales Executive to join our team. If you have a solid understanding of sales, enjoy working with people, and want to build your career in the tech industry — this is the opportunity for you. Key Responsibilities: Develop and implement strategic sales plans to meet monthly targets Understand customer needs and offer tailored IT solutions Use CRM tools like Salesforce to manage and track client interactions Build strong long-term relationships with clients and partners Present products/services professionally in meetings and demos Work with the marketing team to support campaigns and promotions Attend local events and networking opportunities as a brand representative Qualifications & Requirements: Minimum Bachelor’s degree in Business, Marketing, IT, or a related field At least 2 years of sales or business development experience Strong command of English; ability to speak Hindi, Bengali, or Urdu is a major plus Proficiency in using CRM systems (e.g., Salesforce) Excellent communication and negotiation skills Ability to work independently and manage your sales pipeline Valid UK Driving License is required What You’ll Get: Performance bonuses and incentive programs Training and career growth opportunities Supportive, multicultural work environment Office located in a prime area of Ilford, London
Easy apply - PROMISED CONSULTANTS LIMITED
Business Development Executive2 months ago£39000–£41000 yearlyFull-timeGants Hill, IlfordAbout Us Promised Consultant is a UK-based accounting and bookkeeping company providing professional financial services to small businesses and individuals. We help our clients manage their accounts, taxes, and business finances with honesty and reliability. Job Description We are looking for a friendly and motivated Business Development Executive to help us grow our client base. You will be responsible for finding new customers, promoting our services, and building strong relationships with clients. Main Duties Contact potential customers through phone, email, or in person Explain our services in a simple and clear way Arrange meetings and follow up with leads Keep records of calls, emails, and meetings Work with the team to meet monthly targets What We’re Looking For Good communication and people skills Confidence in speaking to new people Basic knowledge of business or sales (training will be provided) Able to work independently and stay organised Experience in accounting or sales is a plus, but not required What We Offer Competitive salary plus performance bonuses Training and support to help you grow Friendly team and a positive work environment Opportunities to build a career in business and finance
Immediate start!Easy apply - Hair Lounge 27
Hair Stylist2 months ago£12.2–£14 hourlyFull-timeHornchurchJob Overview We are seeking two talented and passionate Hair Stylists to join our dynamic salon team. As a Hair Stylist, you will play a key role in delivering high-quality hair services, helping clients feel confident, cared for, and satisfied with their experience. This is an employed, part-time role (2 set days per week), with additional hours required for holiday and sickness cover during busy times. The ideal candidates will be experienced, professional, and friendly, with a natural ability to connect with clients and confidently recommend treatments or products that suit their needs. ⸻ Responsibilities • Provide a full range of hair services, including cutting, colouring, and styling, • Carry out thorough client consultations to understand preferences and recommend suitable styles or treatments, • Upsell products and additional services to enhance the client experience and contribute to salon revenue, • Maintain a clean, tidy, and hygienic workstation, ensuring all tools are sanitised and in good working condition, • Support front desk tasks such as managing appointments and updating client records when needed, • Stay up to date with the latest trends and techniques in hair styling, • Contribute positively to a professional and supportive salon atmosphere ⸻ Experience & Skills • NVQ Level 2 or 3 in Hairdressing (or equivalent qualification), • Previous experience in a salon environment is preferred, • Strong customer service skills and the ability to communicate effectively with clients, • Confidence in upselling retail products or treatments is an advantage, • Familiarity with salon procedures and team collaboration, • A professional, reliable, and motivated approach to your work ⸻ What We Offer • Employed position with holiday pay and consistent hours, • A friendly and professional working environment, • Opportunities to learn new skills and develop your craft, • Support and encouragement for continuous growth and confidence on the salon floor
Immediate start!Easy apply - Veggie Master
Chef2 months ago£39000–£40000 yearlyFull-timeIlfordJob Title: Vegetarian Chef (with Catering Experience) 🕒 Working Hours: 37.5 hours per week 💷 Salary: Competitive £39000 📝 Job Type: Full-time, Permanent About Us: Vegie Master Ilford is a fast-growing vegetarian restaurant known for its authentic, flavorful, and healthy plant-based dishes. Alongside our in-house dining, we also cater to events, functions, and community gatherings with tailored vegetarian menus. Job Description: We are seeking an experienced Vegetarian Chef to join our dynamic team. The ideal candidate must have a minimum of 3 years’ experience in preparing pure vegetarian meals and should also have experience handling catering operations (including event orders, large batch cooking, and menu planning for functions). Key Responsibilities: Prepare and cook a range of pure vegetarian dishes for daily restaurant service and catering orders Plan and execute customized menus for catering clients, including events, parties, and festivals Manage the kitchen during large-scale catering operations Ensure food consistency, taste, and quality across all meals served Maintain high standards of hygiene and food safety Monitor inventory and coordinate timely ordering for both restaurant and catering needs Coordinate with management on staffing and logistics for external catering events Train and supervise junior kitchen staff as required Requirements: Minimum 3 years' experience in vegetarian cooking (restaurant or catering) Strong experience in bulk cooking and catering operations Excellent organizational and time-management skills Strong understanding of vegetarian ingredients, spices, and preparation methods Ability to work flexible hours, including weekends and evenings when catering events are scheduled Knowledge of UK food hygiene and safety regulations Ability to manage pressure during high-volume service periods Preferred (Not Essential): Experience with Indian vegetarian cuisine Valid UK food hygiene certification Prior experience in managing outdoor food stalls or food trucks (bonus)
Easy apply - Shine & Drive Ltd
Car Washer2 months ago£12.21–£12.22 hourlyFull-timeRomfordResponsibilities Greet customers warmly and assist them with their car wash selections. Operate car wash equipment safely and efficiently. Perform thorough exterior washes, including hand washing, waxing, and polishing as required. Clean windows, mirrors, and wheels to ensure a spotless finish. Maintain cleanliness of the car wash area, including the waiting area and equipment. Provide excellent customer service by addressing customer inquiries and concerns promptly. Assist in managing inventory of cleaning supplies and report any shortages. Drive vehicles safely within the premises as needed. Qualifications Previous experience in customer service is highly desirable. A valid driving licence is required to operate vehicles on-site. Strong attention to detail with a commitment to quality work. Ability to work in a fast-paced environment while maintaining professionalism. Excellent communication skills and a friendly demeanour. Willingness to work flexible hours, including weekends if necessary. Join us in creating a clean and welcoming environment for our customers while enjoying the satisfaction of seeing their vehicles shine! Job Types: Full-time, Permanent, Fixed term contract, Temp to perm
Easy apply - WEBVORTEX LTD
Sales Assistant2 months ago£13–£25 hourlyFull-timeBarkingDescription: We are seeking a motivated and confident Sales Assistant to join WebVortex Ltd, a UK-based tech and automation company focused on helping businesses grow through smart digital solutions. Responsibilities: Assist the sales team with lead follow-ups and client communication Support CRM updates and maintain accurate sales records Schedule meetings and prepare presentations for prospective clients Help execute outbound campaigns via phone, email, and messaging platforms Provide after-sales support to ensure high client satisfaction Requirements: Strong communication and interpersonal skills Ability to work independently and manage time effectively Basic understanding of sales processes and digital tools Fluency in English; Bangla is a plus Previous experience in sales or customer support preferred but not required Join us if you’re eager to grow in a fast-paced digital environment and contribute to the success of a dynamic tech company.
Immediate start!Easy apply - Hexis support services limited
Waiter / Waitress2 months ago£12.21–£13 hourlyPart-timeRomfordWe are looking for experienced waitress to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 1. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 1. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 1. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 1. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 1. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: • Previous experience in a restaurant or shisha lounge environment is preferred, • Flexibility to work evenings and Working hours betweImmediate start
Immediate start!Easy apply
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