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A well-established collection of family-run insurance businesses is seeking an Assistant Operations Manager to support the Operations Manager in the effective running of day-to-day business operations across multiple sites. \n This role plays a key part in ensuring operational efficiency, regulatory compliance, and the successful delivery of business objectives. The Assistant Operations Manager will work closely with managers and teams across the business to coordinate resources, improve processes, support staff development, and help maintain high standards of customer service and operational excellence. \n Reporting directly to the Operations Manager, this position is ideal for someone with strong organisational skills, a proactive approach to problem-solving, and experience within a financial services environment. \n Key Responsibilities \n Operational Support & Resource Coordination \n\n • Support the Operations Manager in overseeing daily business operations across multiple locations.\n, • Assist with resource planning and allocation to ensure business objectives are achieved efficiently.\n, • Monitor operational performance and identify areas for improvement.\n, • Work with managers to streamline processes, eliminate inefficiencies, and improve productivity.\n\n Compliance & Regulatory Support \n\n • Assist in ensuring the business remains compliant with all relevant regulatory and legislative requirements, including FCA regulations, GDPR, and Employment Law.\n, • Support the implementation and monitoring of compliance procedures and controls.\n, • Help maintain accurate records and documentation to demonstrate regulatory compliance.\n\n Policy Development & Implementation \n\n • Assist with the development, review, updating, and implementation of internal policies and procedures.\n, • Ensure policies align with regulatory requirements, company objectives, and industry best practice.\n, • Support managers in embedding policies consistently across the business.\n\n Training & Development \n\n • Coordinate and deliver training and development initiatives for managers and team members.\n, • Assist in identifying development needs and opportunities to enhance employee knowledge, skills, and performance.\n, • Monitor training completion and maintain relevant records.\n\n Internal Audit & Operational Monitoring \n\n • Support internal audit activities by gathering information, reviewing processes, and monitoring compliance.\n, • Assist with reporting audit findings and tracking corrective actions.\n, • Contribute to continuous improvement initiatives arising from audit outcomes.\n\n Complaints Management (FOS & Non-FOS) \n\n • Work alongside managers to support the effective handling and resolution of customer complaints.\n, • Ensure complaints are managed fairly, consistently, and in line with regulatory requirements and company standards.\n, • Monitor complaint trends and help identify opportunities for service improvement.\n\n People Support & HR Coordination \n\n • Support managers with day-to-day people matters, including absence, performance, conduct, wellbeing, and employee engagement.\n, • Assist with the consistent application of HR policies and procedures across the business.\n, • Support onboarding, training, development, and retention activities.\n, • Escalate more complex HR matters to the Operations Manager or appropriate senior manager.\n\n Reporting & Communication \n\n • Prepare operational reports and management information as required.\n, • Support communication between departments to ensure effective coordination and service delivery.\n, • Deputise for the Operations Manager when required.\n\n Ideal Candidate \n The ideal candidate will have experience in a supervisory or management role within a retail or customer-facing financial services environment and be looking to further develop their operational leadership career. \n They will be highly organised, detail-oriented, and capable of managing multiple priorities while maintaining high operational standards. \n Key Skills & Experience \n\n • Leadership and team support\n, • Strong analytical and problem-solving abilities\n, • Excellent communication and interpersonal skills\n, • High levels of emotional intelligence (EQ)\n, • Good understanding of FCA regulations, GDPR, and other relevant compliance requirements\n, • Strong organisational and time-management skills\n, • Ability to manage competing priorities in a fast-paced environment\n, • Process improvement and operational efficiency mindset\n, • Proficiency in Microsoft Office applications, particularly Excel and Outlook\n\n Location: Multi-site / Office based \n If you like the sound of this amazing opportunity to join us and you are interested in being part of a successful and growing business, please apply now. \n \n \n

Experienced Lift and Electrial Manager Purpose: Working together to deliver homes and communities where residents feel happy and secure. \n Experienced Lift and Electrial Manager Values: High Performing, One Team, Make it Happen and Excellent Customer Service. \n Experienced Lift and Electrial Manager Responsibilities & Outcomes Skills & Experience Expectations \n Key Responsibilities: Experienced Lift and Electrial Manager \n ? Uphold SHPs Values, Behaviours & Leadership \n expectations at all times (see overleaf) \n ? Responsible for the operational management \n and delivery of M&E works programmes and \n projects. \n ? Contract manage and monitor service \n providers delivering the M&E repairs, \n maintenance, and servicing contracts and \n ensure SHP is statutory compliant in all \n aspects. \n ? Audit contractor performance and ensure \n certification and test reporting is accurate and \n correctly recorded in databases and registers. \n ? Undertake pre and post inspections of works \n and servicing to monitor quality and ensure \n the service provider is meeting the contract \n specification or brief. \n ? Design and prepare specifications, tender \n documents and procure contracts with the \n support of the Client Manager and Quantity \n Surveyor. \n ? Commission and manage consultants to \n deliver projects as instructed by the \n Engineering and Compliance Manager. \n ? Forecast annual budgets and manage monthly \n cash flow and expenditure to meet approved \n sums. \n ? Deliver a high quality and 'best in class' \n repairs service to customers demonstrated by \n high levels of satisfaction. \n Essential: \n ? Significant Experience in managing Lift and \n Electrical Compliance Contracts \n ? Significant Experience in Programme and \n Project Management from conception to \n completion \n ? Ability to work independently, exercising good \n initiative and judgement \n ? Excellent written and verbal communication \n skills. \n ? Proven time management and prioritisation \n skills. \n ? Proven experience and ability to deliver \n excellent customer care and valuing diversity. \n ? Proven attention to detail and ability to work \n on a variety of tasks simultaneously. \n ? Experience of conducting technical inspections \n ? Working knowledge of building services and \n building construction, best practice and \n Regulations \n ? Working knowledge of current forms of \n building services contract and implementation \n ? Experience of managing and monitoring \n budgets, implementing action plans to \n address adverse variances \n ? Technical expertise sufficient to understand \n complex issues in construction, engineering \n and maintenance in the delivery of projects. \n ? Understanding and experience of leasehold \n service charging including consultation \n requirements for qualifying works (S20). \n Desirable: \n ? Minimise exposure to risks for SHP and residents by effective \n management of service providers and ensuring properties are \n compliant. \n ? Programmes and projects are delivered on time and in \n budget with overall quality meeting agreed standards. \n ? Prepare Health & Safety plans, risk assessments, project \n plans, works programmes, budget estimates, draft board \n reports, project update reports and other information as \n required. \n ? Communicate with residents to ensure that services meet \n their needs and involve them in projects, specifications and \n setting service standards. \n ? Provide excellent front line customer service by working in \n partnership with internal and external stakeholders to ensure \n our customers? needs are met and objectives are achieved. \n ? Develop and maintain relationships with internal and external \n stakeholders in order to support our customers. \n ? Instruct works in accordance with SHP Standing Orders and \n Financial Regulations. \n ? Provide technical advice to colleagues and stakeholders \n ? Ensure compliance with all relevant statutory and regulatory \n requirements \n ? Address complaints appropriately and within required \n timescales \n ? Ensure that all policies and procedures are adhered to so that \n consistent and standard practice is achieved across the \n organisation \n ? Assess clients needs to ensure effective service delivery. \n ? Prepare works orders, specifications, schedules of work, \n manage variations. \n ? Ensure high standards of work, customer satisfaction, and \n VFM.

Lift & Electrical Manager needed in Sutton Paying £392.87 per day ref OR112125 Full time hours on a temporary basis • Key Responsibilities, • Manage lift and electrical compliance contracts, ensuring all statutory, regulatory, and health & safety requirements are met., • Monitor contractor performance through audits, inspections, KPI reviews, and compliance reporting., • Lead the delivery of lift and electrical planned maintenance, major works, and capital projects from inception to completion., • Prepare specifications, tender documentation, procurement exercises, and oversee consultants and contractors., • Conduct pre- and post-inspections to ensure works are completed to the required quality, budget, and timescales., • Maintain accurate compliance records, asset data, and performance information systems., • Build effective relationships with residents, leaseholders, contractors, and key stakeholders, addressing enquiries and complaints professionally., • Provide technical advice on lift, electrical, engineering, compliance, and asset management matters., • Support CDM 2015 compliance, leasehold consultation (Section 20), and major works statutory requirements., • Manage budgets, expenditure, cash flow forecasts, and performance reporting, ensuring value for money and continuous service improvement. If you are interested in the role, please email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared JBRP1_UKTJ

As a Reservation Manager, you will champion the delivery of outstanding holiday experiences by owning and driving the guest journey from arrival through to departure. You will lead, train and develop your team to deliver consistently excellent customer service, ensuring every guest interaction reflects our values and leaves a lasting positive impression. What you will be doing... Acting as the voice of the guest, bringing the guest experience to life by using feedback, insight and reviews to drive continuous improvement. Analysing customer data and feedback to identify trends, emerging issues and opportunities to enhance service and experience before issues escalate. Regularly analyse competitor pricing, occupancy trends, and local market conditions to ensure Hotel remains competitively positioned and maximises revenue opportunities. Recruiting, training, developing and motivating team members to deliver high standards of service and operational efficiency. Taking accountability for the effective management and resolution of guest complaints, ensuring they are handled professionally and in line with company processes. Working closely with other departments to ensure a joined-up, seamless guest experience across the park. Supporting the delivery of guest-facing initiatives, events and activities that enhance overall satisfaction and engagement. Acting as the point of contact for event clients, meeting and greeting guests on arrival and remaining a key contact throughout their stay to ensure exceptional service and satisfaction. Contributing to commercial performance by identifying opportunities to maximise guest spend through service-led recommendations and upselling. About you... Proven experience managing and developing teams in a customer-focused environment. The ability to build strong working relationships with customers and stakeholders, both internal and external. Good commercial awareness, with an understanding of how service impacts revenue and guest satisfaction. The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required. Previous customer-facing experience, with the ability to deliver clear written communication and engage with guests across multiple platforms, including social and digital channels. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training! You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you. We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park. Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.

About KX Life KX is a pioneering private health, fitness and wellness destination in the heart of Chelsea, founded in 2002 with a vision to bring together luxury, expert fitness, nutrition and holistic wellbeing. Today, KX offers an exceptional and highly personalised experience to its members, combining world-class training, wellness, spa, nutrition and hospitality within an exclusive environment. With a strong heritage and an ambitious vision for the future, KX continues to evolve as a leading luxury wellness brand, with exciting growth plans in London and internationally. Joining KX offers the opportunity to be part of a distinctive and growing business where excellence, discretion, personal service and the wellbeing of our members are at the heart of everything we do. Scope and Purpose: At KX Gym & Members Club, we are passionate about delivering exceptional food, beverage and service experiences for our members and guests. We are seeking a driven and inspiring Restaurant Manager to lead and develop our team, with a strong focus on member engagement, staff training, leadership and mentoring. With the restaurant and club entering an exciting period of extensive refurbishment and extension, the successful candidate will play a key role in shaping the new spaces, service concepts and operational standards, helping to define the future member experience at KX. OUR VISION AND VALUES Our Vision: To be recognised as one of the worlds leading luxury health, fitness and wellness destinations, creating exceptional experiences that inspire our members to live better. The KX Experience: Our people, expertise and passion come together to create highly personalised experiences, where excellence, discretion and genuine care are at the heart of everything we do. Our Values: Our values shape the way we work, lead and engage with our members and each other, guiding us to deliver the highest standards every day. MAIN RESPONSIBILITIES Oversee day-to-day restaurant operations including breakfast, lunch, and dinner, seven days a week Hire, train, and supervise the team, fostering continuous development and excellence Work closely with the kitchen team and Head Chef to ensure seamless collaboration. Consistently innovate and drive creativity in the restaurants service and guest experience Lead the team in a strong focus on wines and beverage sales, implementing effective upselling techniques Provide regular upselling and service training to the team to enhance guest satisfaction and increase revenue Establish and drive new standards of service quality and operational efficiency Ensure excellent guest service and satisfaction, handling complaints professionally and promptly Monitor compliance with health, safety, and hygiene regulations Implement strategies to increase revenue and profitability through creative and effective sales initiatives together with the Restaurant Supervisor team Qualifications Proven experience as a Restaurant Manager or similar role Strong leadership and team-building skills Excellent communication and customer service abilities Knowledge of restaurant software systems (POS, scheduling, inventory) Strong organizational and problem-solving skills Availability to work evenings, mornings, weekends, and bank holidays as needed TPBN1_UKCT

Role: Maintenance Manager – (Heat Networks/Utilities) Location: Battersea - Working Hours: 08:00 – 17:00 (Monday to Friday) Salary: Competitive + Pension/Healthcare The Client: My client is a prominent and forward-thinking energy infrastructure provider in the United Kingdom, specializing in the design, delivery, and long-term operation of large-scale decentralized low-carbon utility networks. The company focuses heavily on urban district heating, cooling, and power solutions, managing critical assets that supply sustainable energy to thousands of residential and commercial properties. Renowned for its engineering excellence and commitment to the green transition, the business integrates cutting-edge technologies like industrial heat pumps and waste-heat recovery systems to drive urban centres toward a zero-carbon future. The Role: The Maintenance Manager will be accountable for the safe, efficient, and commercially effective operation of multiple district energy centres and associated network infrastructure across 3 energy centres in East London. The role is responsible for leading both the shift engineering teams and day-based maintenance teams, ensuring consistent high performance, reliability, and compliance across all sites. The post holder will drive a strong health, safety and compliance culture, ensuring all statutory, environmental and permit requirements are met. In addition to operational delivery, the role plays a key part in, supporting future network expansion and development projects, facilitating new customer connections, delivering budgetary (P&L) performance, building a highly capable, motivated, and upskilled team This is a site-based leadership role with flexibility to work across locations and occasionally remotely. Key Responsibilities Operational Delivery & Site Management Provide day-to-day operational oversight of all energy centres and district network infrastructure. Coordinate activities across shift teams and day maintenance functions. Ensure effective handovers, communication and operational control across all sites. Monitor operational performance and respond to plant issues, incidents or constraints. Maintenance Coordination & Asset Performance Ensure delivery of planned preventative maintenance (PPM), reactive and corrective works. Work closely with Maintenance Manager / Coordinator to ensure work is correctly prioritised and scheduled Resources are effectively deployed Downtime is minimised Monitor asset reliability and implement actions to improve performance. Health, Safety, Environmental & Compliance Lead and promote a strong safety-first culture across all teams. Ensure compliance with Health & Safety legislation Environmental permits Company and contractual obligations Ensure RAMS, permits to work and safe systems of work are adhered to. Lead incident response, investigations and corrective actions. Commercial & Financial Performance (P&L) Take ownership of site operational budgets and cost control. Identify cost-saving opportunities without impacting performance or safety. Projects, Customer Connections & Growth Support delivery of new projects, upgrades and network expansion. Coordinate operational input into new customer connections Team Leadership & Development Lead, motivate and manage operational teams across multiple sites. Ensure teams are competent and engaged and delivering to expected standards Identify training needs and drive upskilling of engineers. Promote accountability and ownership at all levels. Stakeholder & Customer Management Act as a key contact for operational stakeholders. Communicate effectively with Internal teams and Customers, clients, Contractors and suppliers Support resolution of operational issues, service impacts or complaints. Contractor & Supply Chain Management Oversee subcontractor activities and performance. Ensure all contractors work safely and in line with site requirements. Coordinate access, permits and site logistics. Skills & Competencies & Technical Skills Knowledge of maintenance planning and asset management Understanding of compliance, environmental permits and safe systems of work Experience & Qualifications Proven experience in an operational or engineering management role Experience within energy, utilities, or industrial environments Qualifications: NEBOSH (or equivalent) desirable Engineering qualification (HNC/HND/Degree) advantageous Working Arrangements

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential)

M&E Compliance / Contracts Manager - Social Housing Location: London Rate: Up to £400 per day Contract: Interim We are recruiting for an experienced M&E Compliance / Contracts Manager to join a Social Housing organisation, managing M&E programmes, compliance contracts and projects, with a particular focus on lift and electrical compliance. Key Responsibilities Manage M&E works programmes and projects from conception to completion. Contract manage lift and electrical compliance contractors. Ensure statutory and regulatory M&E compliance across the housing portfolio. Audit contractor performance, certification and testing records. Carry out pre- and post-inspections to ensure quality and specification compliance. Prepare specifications, schedules of work and tender documentation. Manage contractors, consultants and supply-chain partners. Monitor budgets, expenditure and project delivery. Provide technical advice on M&E, building services, engineering and maintenance. Manage resident and stakeholder relationships, including complaints and project meetings. Ensure compliance with CDM 2015 and Section 20 consultation requirements where applicable. About You Significant experience managing M&E compliance contracts, particularly lifts and electrical. Strong contract, programme and project management experience. Background in Social Housing, Housing Associations, Local Authorities or the Public Sector. Strong knowledge of building services, statutory compliance and property maintenance. Experience conducting technical inspections and managing contractors. Strong budget, stakeholder and customer management skills. Relevant M&E, Engineering, Building Services, Asset Management or Compliance qualification desirable. What's on Offer? Up to £400 per day Interim contract Social Housing environment Responsibility for key M&E, lift and electrical compliance programmes Immediate opportunity to make an impact on building safety and statutory complianceInterested? Please send me your latest CV and contact details, and I'll give you a call to discuss the role in more detail. All applications are handled confidentially

Registered Manager – Vosse Court Location: Streatham, London Salary: £32,000.00 - £36,000.00 Permanent | Full-time | 37.50 hours per week Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. We support individuals to live fulfilling, independent lives and are now seeking an experienced Registered Manager to our residential services in Streatham. About Us - Vosse Court Vosse Court is a residential home which provides care and support for up to 6 people with learning difficulties Job Summary Reporting to the Locality Manager, the Registered Manager will provide operational, commercial, and quality leadership at Vosse Court. You’ll play a key role in service delivery, regulatory compliance, people management, and business development. You will ensure our service users receive high-quality, personalised care and support while maintaining the home’s full occupancy, financial stability, and staff performance. Key Responsibilities: Service Operations Ensure full occupancy and manage referral assessments. Lead on recruitment and resource management to minimise agency use. Tailor all services to meet the unique needs of each individual. Commercial & Business Development Build and maintain strong relationships with local authorities and external partners. Collaborate with the Business Development team to grow the service organically. Financial Management Lead on achieving gross margin and EBITDA targets. Monitor financial performance, identifying and addressing variances proactively. Communicate service changes to finance within 2 days. Quality & Compliance Ensure compliance with internal policies, CQC regulations, and contractual obligations. Embed person-centred care pathways across the service. Respond to complaints effectively and uphold excellent customer service standards. Leadership & People Management Provide strong, visible leadership to the team. Manage performance, encourage development, and address underperformance as needed. Conduct supervisions, disciplinary and appeal hearings appropriately. Continuous Improvement Promote a culture of learning, quality improvement and service efficiency. Stay informed on sector developments and legislative changes. What We’re Looking For Essential: NVQ Level 5 in Leadership for Health and Social Care (or equivalent). Previous experience managing a residential care setting, ideally supporting individuals with learning disabilities. Strong understanding of CQC standards and regulatory frameworks. Proven leadership, financial and operational management skills. Why Join Us? Be part of a compassionate and committed team making a real difference. Ongoing training and professional development opportunities. Supportive leadership and a people-focused culture. Competitive salary and benefits package. Ready to Apply? If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we’d love to hear from you. About CareTech Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK. The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs. The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal commitment to the people we support. CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days. Strictly no agencies

Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.94 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed the role could also go into a standby phase as the team is at capacity and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors You will be required to lift and move boxes of paperwork within this role. Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension schemeIf this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15.00 - £15.86 per hour (40 hour week) We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now

Want to see us in action? Follow us on Instagram @zopalifeWe’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity. Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-h

Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company's tone of

As Customer Complaints Manager, you'll lead a team that handles formal merchant complaints and regulatory escalations, including cases referred to the Financial Ombudsman Service (FOS). On a regular day as Customer Complaints Manager, you will:Team Leadership: Lead and develop a team of four, settin

ComplaintsMaintaining oversight of the Complaints process at Ascot. Managing the Conduct & Complaints Team, ensuring regulatory and reporting requirements, both internal and external, are met and the annual Conduct & Complaints Monitoring Plan is executed. Working closely with the Complaints Handlin

You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. A look into the roleAs a Senior Public Sector Audit Complaints and Objections Manage

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. We are looking for an experienced Senior Manager to join our specialist team, focusi

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. As a Senior Public Sector Audit Complaints and Objections Manager within our Public

Confident stakeholder manager with the ability to communicate, influence, and build effective relationships across internal and external teams. And as we resolve individual complaints, we share learning and insight into what weve seen.

The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsm

Manage complaints standards and quality for a charitable housing association, with a performance bonus and fixed-term contract until March 2027.

For further information please contact Cheryl Corrigan, ELC Area Manager e-mail:.

For further information please contact Cheryl Corrigan, ELC Area Manager e-mail:.

An exciting opportunity has arisen to join our vibrant learning community within Simpson Primary School, Bathgate as an Administration Assistant.The school is a non-denominational school serving the community of Wester Inch in Bathgate, West Lothian.The school has 21 mainstream classes P1- P7 and

For further information please contact Sarah Cooper, Area Business Support Manager e-mail:.

Support Worker Job in Livingston, West Lothian (EH54).Full time and part time available.Newcross Healthcare is recruiting experienced Support Workers in Livingston to work in residential homes, supported living services and community care settings.If you have at least six months of paid UK care expe

As a Support Worker in our Community Support and Holiday Service, you'll help adults with learning disabilities build confidence, develop independence and enjoy fulfilling lives.From supporting people to access work, education and leisure opportunities to accompanying them on holidays, you'll help m

Mental Health Support Workers – Lincolnshire.Full-Time, Part-Time & Flexible.Are you compassionate, patient and passionate about helping others? We’re looking for.Full-time, part-time and flexible contracts.Excellent opportunities for career progression.A rewarding role where you can make a genu

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

Residential Children’s Support Worker.Nurse Seekers are proud to be recruiting on behalf of a well-established children’s residential care provider for passionate and dedicated.The service provides a holistic, child-centred environment where children and young people are supported to flourish em

Are you the candidate we are looking for? At Shaftesbury Next Steps we are recruiting for Enabling Support Workers.Please note this role does not qualify for visa sponsorship, as per the current guidelines set by the Home Office, as the service is not registered with CQC.We are looking for people wi

Goodlord’s mission is to be the gold standard platform for renting, and we’re on the hunt for a Complaint Handler, reporting directly to the Complaints Manager, to help us achieve this. Management of the complaints inbox; ensuring complaints are recorded and acknowledged within regulatory and in

Are you a Support Worker looking to make a meaningful difference? Join us at Transforming Support, where you'll help change lives and ensure quality care for those who need it most.Support Worker - Male Only (GOR).Full-time - £14 per hour (£28,028 per annum) + discretionary yearly bonus up to £1,

MedGen Healthcare is seeking compassionate, resilient, and dedicated.This role involves supporting children and adolescents with conditions such as.Autism Spectrum Disorder (ASD), ADHD, emotional and behavioural difficulties, and other additional needs.You will play a vital role in helping young peo

Positive Employment is currently recruiting for a Personal Carer for our client, a private care business based in London.The successful post holder will provide compassionate and reliable care to an elderly individual, assisting with personal care, daily routines and general wellbeing.The role requi

Are you a Support Worker looking to make a meaningful difference? Join us at Ascend Support, where you'll help change lives and ensure quality care for those who need it most.Bank Support Worker - Male Only (GOR).Please note: Applicants must be authorised to work in the UK.We are unable to offer Vis

Experienced Full-Time Receptionist/Administrator.Are you looking for a challenge?.Are you looking for a great team environment?.Are you looking to develop within a growing environment?.If the answer to these questions is yes – then read on.We are a friendly NHS General Practice in W11 looking for

Sports Receptionist - Lanzarote, Canary Islands (Spain).Come work at the world's biggest sports resort .Club La Santa is the world’s biggest sports resort – and we continue to set the standard for active and fun holidays.At Club La Santa, guests can enjoy more than 80 different sports on state

Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.Our people are the creators that bring the space to life.We're a team of motivators, inventors, and coaches; always s

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.Situated in the heart of Leicester Square, where the four corners of the city meet.We are seek

Do you love to provide an unforgettable and enchanting guest experience?.As our Receptionist you will be the first member of the team to meet our guests as they arrive at our beautiful hotel.You will help to create those enchanting moments which sets the tone for their visit, whether they have come