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Job Description: Quality Assurance Engineer Reports to: Director of Engineering and Projects Location: Isleworth, London Purpose of the Role: The QA Engineer will drive manufacturing quality at CP Cases Ltd by reducing process variation, standardizing production methods, and ensuring consistent compliance with customer and industry requirements. This role is central to building a culture of quality across the business, supporting high-profile customers, and positioning CP Cases for growth in demanding sectors such as defence, aerospace, broadcast and medical. Roles and Responsibilities: Quality Management & Continuous Improvement: Maintain the companys QMS in line with ISO 9001 and customer expectations. Lead internal process audits across production and support functions. Manage and refine the non-conformance management system and corrective/ preventive actions. Collect and analyse defect/ rework data, produce regular quality reports and dashboards for management review. Manufacturing Process Control: Develop and Implement manufacturing SOPs and process guides across all production areas. Define and action process control measures (Parameters, tolerances, acceptance criteria) Work with Engineering and Production to design and introduce jigs, fixtures and tooling that improve repeatability and reduce operator dependence. Enhance and manage the calibration system for all measuring instruments and inspection equipment. Lead deployment of First Article Inspection (FAI) procedures for new and repeat products. Inspection and Quality Control: Liaise with production engineer to develop route cards and checklists for each department. Train and support production team leaders to carry out QC responsibilities in their areas. Oversee goods-in inspection with Stores, including criteria and sampling methods. Conduct spot checks and audits to ensure compliance with SOPs and inspection processes. Supplier Quality: Establish supplier quality requirements and inspection criteria for incoming materials. Liaise with Supply chain manager on supplier evaluation and performance monitoring systems. Conduct supplier audits for critical vendors, driving corrective actions as required. Customer Quality Interface: Act as the primary point of contact for customer quality issues, complaints and audits. Provide customers with inspection records, FAIs, CoCs and quality reports as required. Support business development by demonstrating CP Casess quality to customers and prospects. Roles and Responsibilities: Degree in Engineering, Quality Management, Manufacturing or related discipline. At least 3 years of experience in QA Engineering / Quality Management in a manufacturing environment. Internal auditor certification (ISO 9001) is desirable. Green Belt Lean Six Sigma is desirable. Familiarity with customer and supplier audits is essential. Competency in MS suite and ERP systems is essential. Key Attributes: Strong understanding of manufacturing quality principles (process control, inspection systems, variation reduction). Experience writing and implementing SOPs, control plans, and FAIs. Knowledge of ISO 9001 (AS9100 / ISO 13485 experience a plus). Skilled in root cause analysis tools (5 Whys, Fishbone, FMEA) and improvement methods (Lean, Six Sigma preferred). Practical knowledge of inspection methods, metrology, and calibration systems. Excellent communication and training skills, able to influence production teams. Data-driven mindset with the ability to translate quality data into improvement actions. Hands-on, pragmatic, and comfortable working in a growing SME environment. Salary & Benefits: Opportunities for career progression. On-the-job training and support. Stable, long-term employment in a growing company. Competitive salary (depending on experience). Company pension 20 25 days Annual Holiday entitlement plus bank holidays Quarterly discretionary bonuses Cycle to work scheme Free On-site parking TPBN1_UKTJ

Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager. Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager.

As the Complaints and Claims Manager, you will lead and manage the operational delivery of the SQE complaints and malpractice process. As the Complaints Manager you will:. Draft final outcome responses to complaints.

Complaints Manager – Wealth Management. Leading and developing the Complaints Team, ensuring high standards of service and performance. Managing all aspects of the complaints process, from initial receipt through to resolution and remediation.

We are looking for a highly motivated and experienced Complaints Team Manager to lead and develop our complaints handling function. Technical interview challenge with the hiring manager - 45 mins. Lead, mentor, and develop a team of complaints handlers to meet and exceed performance targets.

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

We are looking for a highly motivated and experienced Complaints Team Manager to lead and develop our complaints handling function. Ensure all complaints are investigated and resolved in line with FCA regulations, internal policies, and industry best practices. Assistant Manager (Front of House) - L

Care Assistant - Nights - Chertsey.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

To act as the escalation point for the complaints and resolution caseworkers, with particular focus on complex or business significant complaints. Get notified about new Complaints Manager jobs in. Manage, develop and motivate the complaints and resolution service to ensure excellent customer experi

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

As a Complaints Team Manager, you’ll take ownership of customer complaints from initial receipt through to resolution, working across departments to ensure issues are resolved efficiently, empathetically, and in line with regulatory requirements. Has solid experience in financial services, with a

Care Assistant - Bank - Blackwater.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

Day to day, the Complaints and Resolutions Manager will help ensure that Surrey County Council provides an excellent service in relation to the complaints and customer relations procedures. Complaints and Resolutions Managers. As our Complaints and Resolutions Manager, you will be involved in the fo

Care Assistant - Bank - Cobham.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day

As Complaints Manager, you'll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity. What You'll Bring To The Complaints Manager Role. Your Key Responsibilities As Complaints Manager.

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

As a Complaints & Redress Case Manager, you’ll work across both the Complaints and Client Redress teams, reporting to the Senior Complaint Manager and the Senior Client Redress Manager as appropriate. Complaints & Redress Case Manager. We’re excited to announce an opportunity to join our Risk &

Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Have previous exposure to problem-solving and client complaints.

Complaints Manager - Wealth Management, west midlands. Complaints Manager – Wealth Management. In this pivotal managerial role, you’ll be the driving force behind operational excellence – managing a dedicated team, refining internal processes, and championing a culture of continuous improvemen

Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated.

Financial Planning Complaints Manager, London. Managing and resolving regulated complaints related to F. Developing and enhancing complaints processes while mentoring and supporting team members.

Care Assistant - Nights - Elstree.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

Kitchen Assistant - Care Home - Burwash.As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing a

Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated.

Housekeeping Assistant - Bank - Care Home - Denmead.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank H

Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated.

SUMI is a cherished sushi and Japanese restaurant located in the vibrant neighbourhood of Notting Hill, London.As the little sister to sushi master Endo Kazutoshi's Michelin-starred White City restaurant, Endo at the Rotunda, SUMI brings a taste of Japanese culinary excellence to this charming corne

Care Assistant - Bank - Chorleywood.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

Activities Assistant - Care Home - Burwash.As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling.We want to make sure each individual can pursue the interests th

Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated.

The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. The role of the Key Account Man

Housekeeping Assistant - Care Home - Melbourn.As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assist

Social Care Assistant, St brendan's Care Home, Isle of Barra (0924).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Join the UK's most dynamic collection of hotels and restaurants.At Edwardian Hotels London, it's the people who create unforgettable memories for our guests.We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.P

Social Care Assistant, St brendan's Care Home, Isle of Barra (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.Situated in the heart of Leicester Square, where the four corners of the city meet.We are seek

As a Care Assistant at a Barchester complex care home, you'll help residents enjoy each day by making sure they get the quality care they deserve.We'll look to you to support our residents with a variety of needs, including advanced or young onset dementia, multiple sclerosis, neuro rehab and Huntin

To carry out any other duties that may be required by the Reception Manager and General Manager. Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping. Build a strong relationship with the F&B Managers and HODs to allow support in

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

Kitchen Assistant - Care Home - Twickenham.As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbein

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Handle guest questions, concerns, or complaints with professionalism and urgency.

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

ABOUT THE ROLE As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring

ABOUT THE ROLE As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy dai

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

ABOUT THE ROLE As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety