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Summary Housing Standards Manager You will be managing a small team focussed on ensuring that the council delivers on its legal responsibilities around housing standards (across all tenures) within the borough. Working collaboratively with a range of stakeholders, you will lead on the development and implementation of policies and practices to achieve these goals, using a mix of information, advice, financial assistance and enforcement, as appropriate. You will also lead on our work around empty homes and home energy efficiency. You will ensure that our service evolves to manage the additional responsibilities placed on it, including the Renters Rights Act 2025. The role is based at Elmbridge Civic Centre, based in Esher. The main purpose of the role Housing Standards Manager • To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met., • To ensure the council is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. Specific duties and responsibilities 1. To lead and manage the Housing Standards Team to deliver high-quality services through: • Allocation of workloads, monitoring performance and quality assuring casework., • Providing coaching, supervision and professional development to the team. 2. To be responsible for the development and operation of the council’s Housing Enforcement policy., 3. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund., 4. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: • Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards., • Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and council’s policies, • Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions., • To liaise with the council’s Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required., • Ensuring licensing compliance for HMOs and other licensable properties. 2. To oversee administration the council’s scheme of Financial Assistance including: • The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved., • Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc, • Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 3. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions., 4. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology., 5. To lead on the development, review and implementation of the Council’s Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough., 6. To monitor service performance and report outcomes to senior management., 7. To ensure accurate record keeping and sound data management, 8. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk, 9. To work collaboratively with internal teams and external agencies, to safeguard residents, 10. To engage constructively with landlords, agents, householders and tenant to promote compliance, 11. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the council’s complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman., 12. To lead on the promotion of home energy conservation and meeting the council’s obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction., 13. To ensure, subject to any necessary approvals, that the council’s services adapt to reflect changes in the law – such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023. Person Specification Housing Standards Manager Below are Mandatory Requirements : Basic DBS UK Driving Licence Access to a vehicle Copy of Environmental Health degree or equivalent Copy of certificate of registration from CIEH, or equivalent

Your new companyYour new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new roleI am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.What you'll need to succeedYou will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role.You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment.What you'll get in return • Salary of £38,000-£42,000, • 25 days annual leave, • Single private medical cover, • Life assurance 2x annual salary Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London. You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions. Key Responsibilities • Deliver excellent customer service in person and by phone, • Handle enquiries, orders, complaints, and ensure accurate processing and documentation, • Coordinate customer orders, deliveries, schedules, and stock management, • Oversee trade counter operations and ensure smooth daily running, • Maintain accurate stock control and support purchasing processes, • Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site), • Manage daily admin including tills, banking, and sales reporting, • Produce and review sales and performance reports, • Ensure full Health & Safety compliance across the branch, • Oversee maintenance of premises, plant, and equipment, • Manage staff wellbeing, attendance, holidays, and sickness, • Act as the link between senior management and branch staff, • Handle staff relations, including conflict resolution and disciplinary matters, • Strong leadership and team management experience, • Excellent customer service and organisational skills, • Ability to work in a fast-paced operational environment, • IT literate (Microsoft Office and internal systems), • Builders' merchant or retail management experience preferred, • Salary: £45,000 per annum, • 22 days holiday + 8 bank holidays, • Pension scheme, • Private medical cover (employee, partner, and dependants) Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4 If you are an experienced leader looking for a senior branch role, apply today.

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: ___

PROPERTY MANAGER Location: New Malden Salary: £36,000–£40,000 per annum Hours: Monday to Friday, 9am–5pm, plus 2 Saturdays per month (9am–4pm, with a day off in lieu) Working pattern: Office based with regular site visits The opportunity This is a fantastic opportunity for an experienced Property Manager to take ownership of a varied and growing portfolio across South West London and the surrounding areas. Working within a collaborative and forward thinking environment, you will play a key role in ensuring properties are managed to a high standard, tenants are well looked after, and compliance is consistently maintained. This role would suit someone hands on, organised, and confident dealing with both residents and contractors, who enjoys being out on site as much as in the office. The role As Property Manager, you will oversee the day to day management of a mixed portfolio, ensuring smooth operations across inspections, maintenance, compliance, and tenant communication. You will work closely with the Lettings and Operations teams, supporting tenancy progression, portfolio performance, and overall service delivery. Key responsibilities Property & portfolio management • Manage the day to day operations of a residential and commercial portfolio, • Conduct regular property inspections and produce detailed reports, • Ensure properties are maintained to a consistently high standard, • Monitor vacancies, tenancies, and upcoming lease events Resident & stakeholder communication • Act as the main point of contact for tenants and residents, • Build strong relationships with landlords and internal teams, • Handle queries, complaints, and escalations professionally, • Issue notices and communicate clearly on tenancy matters Maintenance & repairs • Coordinate reactive and planned maintenance works, • Obtain quotations and manage contractors through to completion, • Ensure all works meet health and safety and legal requirements, • Monitor contractor performance and maintain accurate records Operations & compliance • Ensure full compliance with current lettings legislation, • Oversee gas, electrical, fire safety, and HMO requirements, • Maintain best practice processes across the portfolio, • Identify and resolve compliance and risk related issues, • Manage utility readings and transitions Reporting & administration • Prepare reports on inspections, maintenance, arrears, and vacancies, • Maintain accurate tenancy and compliance records, • Support budgeting and cost control across the portfolio Support to lettings & operations • Assist with new lettings, renewals, and tenancy handovers, • Coordinate move ins and move outs, • Provide insight into portfolio performance and improvements Marketing & portfolio support • Assist with marketing properties across portals, • Provide feedback from viewings to support pricing strategy, • Contribute to portfolio growth through excellent service delivery Skills and experience Essential • Experience in residential lettings or a property based customer facing role, • Strong communication and interpersonal skills, • Highly organised with excellent attention to detail, • Confident dealing with tenants and the public, • Working knowledge of UK lettings legislation, • Full UK driving licence and willingness to travel Desirable • ARLA / Propertymark qualification or working towards, • Property management or inspections experience, • Experience managing a portfolio of properties Package & benefits • Competitive salary based on experience, • Travel allowance or company vehicle, • Performance related bonus, • Ongoing professional development Location This role covers multiple locations including New Malden, Epsom, Marlow, Reigate, and Wandsworth. Regular travel between sites is required. How to Apply If you would like to know more about this role, please contact Sally at ProFind Property Recruitment. Email: | Phone: 0204 583 4941 | Mobile: 07760 787026 | Website: ProFind Property Recruitment is acting as a recruitment agency with regards to this position. By submitting your application, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. If you haven’t heard from us within 48 working hours, please assume your application hasn’t been successful, but you’re welcome to apply for future roles.

Ready to find the right role for you?\n\nSalary: up to £32,000 per annum plus annual bonus and Veolia benefits\n \nHours: 40 hours per week, Mon - Fri 8am to 4.30pm \n \nLocation: Primarily at Heathrow Airport, with occasional travel to other sites as required\n\nWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.\n\nWhether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\n\nWhat we can offer you:\n\n25 days of annual leave plus bank holidays\n \nAccess to our company pension scheme\n \nFree physiotherapy and 24/7 GP service \n \nDiscounts on everything from groceries to well known retailers\n \nAccess to a range of resources to support your physical, mental, and financial health\n \nOngoing training and development opportunities, allowing you to reach your full potential \n\nWhat you'll be doing:\n\nConduct daily meter downloads (FEGP and PCA), learn designated meter reading routes, program and download data from meters using specialised software, and ensure all information is correctly sent to end users\n \nRecord manual readings for AMR meters as required and support the transition of paper-based meter readings to electronic format across the site\n \nInvestigate customer complaints related to meter readings, verify readings align with correct billing and output, and report findings to line manager\n \nConduct site-based utility assessments, gather usage information, and provide data to the central team for calculations while maintaining daily communication with line manager about workload and challenges\n \nProvide advice, recommendations, and training support to junior meter readers and other team members as needed\n \nMaintain up-to-date compliance training (Airside Pass, Driving, Heathrow Electrical Safety, UKPNS HV substation entry), ensure all work follows health & safety policies and procedures, and maintain professional conduct when interacting with airport passengers and clients\n\nWhat we're looking for:\n\nFull driving licence\n \nExperience of utility meter reading \n \nExperience / knowledge of utility infrastructure & systems, especially electricity \n \nComfortable with the use of IT equipment and applications, especially Microsoft Office and Google\n \nExperience of Elster Smartset / PMU software\n \nUKPNS HV substation entry awareness is desirable\n \nElectrical Safety Rules level 1 is desirableWhat's next?\n\nApply today, so we can make a difference for generations to come.\n\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. \n\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. \n\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Job Title: Personal Banker\nLocation: Hounslow (Fully Office Based)\nSalary: £27,000 per annum\nContract: Permanent \n\nAbout the Role\nWe are seeking a motivated and customer-focused Personal Banker to join our Hounslow branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. An exceptional Sales track record is a must have.\n\nAs a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.\n\nKey Responsibilities\n\nProactively identify and pursue sales opportunities through referrals, networks, and events.\n\nDeliver outstanding customer service via phone, email, and face-to-face interactions.\n\nHandle customer queries and complaints promptly and professionally.\n\nPromote and cross-sell banking products and services to meet customer needs.\n\nSupport business development initiatives, including attending events and networking activities.\n\nProcess new account applications, service requests, and AML checks.\n\nOperate cash services, maintain accurate registers, and process remittances.\n\nProvide cover for colleagues when required and undertake delegated responsibilities from senior management.\n\nSkills & Competencies\n\nStrong networking and sales skills.\n\nExcellent interpersonal and communication skills (both written and verbal).\n\nAbility to establish credibility and rapport quickly.\n\nComfortable discussing financial needs and tailoring solutions for customers.\n\nPrevious retail sales or banking experience preferred.\n\nResults-driven with a proactive, self-motivated approach.\n\nReporting Line\nReports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.\n\nWhy Join Us?\nThis is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys

At Taylor Wimpey, we dont just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, youll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isnt required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

We are working with a UK wide charity who have offices in Harrogate and are looking to recruit an experienced HR Manager to join their team. As HR Manager, the successful candidate will oversee all HR operations across the organisation, manage a small People & Development team, and provide expert guidance to managers and the Senior Leadership Team. You will lead on recruitment, onboarding, payroll, performance management, and employee relations, while supporting staff wellbeing and safeguarding initiatives. Key Responsibilities: • Lead and manage a small People & Development team, • Advise managers and the SLT on HR matters, including disciplinaries, grievances, and performance management, • Maintain accurate employment records, manage contracts and variations, and ensure HR policies, • Produce HR reports and analyse workforce KPIs and data to support strategic decision-making, • Manage HR compliance requirements and audits, liaising with external HR advisors, • Handle sensitive matters including complaints, and tribunal preparations, • Oversee recruitment, onboarding, and payroll This is a fantastic opportunity for an experienced HR Manager to join and support this great charity, with previous people management experience, the successful candidate will have; • Proven HR management experience, ideally in social care or healthcare, • Experience managing a small HR/ People team, • Strong knowledge of UK employment law and employee relations, • CIPD Level 5 (or equivalent) desirable, • Excellent communication, organisational, and leadership skills, • Proficient in all MS Office packages If you hold the above skills and experience and are looking for a new opportunity, please submit your CV for review. Please note if you have not heard from us within 7 days, your application has not been successful.

We are working with a UK wide charity who have offices in Harrogate and are looking to recruit an experienced HR Manager to join their team. As HR Manager, the successful candidate will oversee all HR operations across the organisation, manage a small People & Development team, and provide expert guidance to managers and the Senior Leadership Team. You will lead on recruitment, onboarding, payroll, performance management, and employee relations, while supporting staff wellbeing and safeguarding initiatives. Key Responsibilities: Lead and manage a small People & Development team Advise managers and the SLT on HR matters, including disciplinaries, grievances, and performance management Maintain accurate employment records, manage contracts and variations, and ensure HR policies Produce HR reports and analyse workforce KPIs and data to support strategic decision-making Manage HR compliance requirements and audits, liaising with external HR advisors Handle sensitive matters including complaints, and tribunal preparations Oversee recruitment, onboarding, and payrollThis is a fantastic opportunity for an experienced HR Manager to join and support this great charity, with previous people management experience, the successful candidate will have; Proven HR management experience, ideally in social care or healthcare Experience managing a small HR/ People team Strong knowledge of UK employment law and employee relations CIPD Level 5 (or eq...

We are working with a UK wide charity who have offices in Harrogate and are looking to recruit an experienced HR Manager to join their team. As HR Manager, the successful candidate will oversee all HR operations across the organisation, manage a small People & Development team, and provide expert guidance to managers and the Senior Leadership Team. You will lead on recruitment, onboarding, payroll, performance management, and employee relations, while supporting staff wellbeing and safeguarding initiatives. Key Responsibilities: • Lead and manage a small People & Development team, • Advise managers and the SLT on HR matters, including disciplinaries, grievances, and performance management, • Maintain accurate employment records, manage contracts and variations, and ensure HR policies, • Produce HR reports and analyse workforce KPIs and data to support strategic decision-making, • Manage HR compliance requirements and audits, liaising with external HR advisors, • Handle sensitive matters including complaints, and tribunal preparations, • Proven HR management experience, ideally in social care or healthcare, • Experience managing a small HR/ ...

Facilities Management Service Manager, Full time on-site North Yorkshire, Salary £38,000-£42,000 Your new company Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new role I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets. Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time. A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially. As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract. What you'll need to succeed You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role. You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment. What you'll get in return • Salary of £38,000-£42,000, • 25 days annual leave, • Single private medical cover, • Life assurance 2x annual salary, • 6% employee matched pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4797095

Customer Solutions Manager Kingston upon Thames £50,000 + Package We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making. Key Responsibilities Manage the day-to-day operations of the customer service call centre. Lead, motivate, and develop a team of 5 call centre/customer service staff. Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics. Support the coordination and overall planning of customer service activities and workflows. Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers. Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally. Identify process improvement opportunities to enhance service efficiency and customer outcomes. Ensure all customer interactions are handled in line with company standards and service expectations. Produce reports and operational updates for senior management. About You Previous experience managing a customer service or call centre environment. Strong leadership skills with experience managing and developing teams. Excellent communication and organisational abilities. Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments. Strong understanding of customer service delivery and performance management. Experience dealing with escalated complaints and complex customer situations. Comfortable working collaboratively across multiple departments and operational teams. What's on Offer £50,000 basic salary Attractive benefits package Opportunity to join a growing and supportive business Long-term career progression opportunities Dynamic and collaborative working environment

Founded in 1879, Putney Lawn Tennis Club is one of the oldest tennis clubs in the world - and certainly one of the most active/popular! Located in the heart of West Putney, PLTC boasts a high standard of social and competitive tennis, with 10 courts and almost 1,000 members of all ages from across South-West London. PLTC is a vibrant community. Its clubhouse has a well-stocked bar and kitchen, big tv screens for watching major sporting events, an exercise studio and a function room which is often used to host popular member events like our quiz nights and parties. The F&B/Duty Manager will work alongside the Club Manager, with the support of a duty manager and will report into the PLTC Committee. The role is permanent and Full-Time, based at Putney Lawn Tennis Club (London SW15). Main Duties Develop and promote an appealing F&B offering to meet PLTC members expectations and increase the clubs revenues/profits Conceive and implement promotions on an ongoing basis (eg themed events and parties), working with the Social Team when appropriate, ensuring they run smoothly, are enjoyed by members and are profitable. Recruit/manage/train bar and catering team, ensuring they have full knowledge of food/beverage service techniques, all menus, drinks lists and specialities so that theyre served to correct standards. Liaise regularly with kitchen and bar staff to discuss specials and food and drink availability. Consistently achieve service standards and product delivery, ensuring that members are assisted promptly and to the correct standards, and that orders are delivered in a timely fashion. Work with the Club Manager in controlling all operational costs. Produce weekly reports on consumption trends Oversee and where necessary improve the stock control, order placement, and receipt of deliveries process Take responsibility for the operation/shift when on duty. Give full co-operation in a friendly and helpful manner to any colleagues or members requiring assistance. Ensure compliance with Health and Safety regulations, food hygiene standards, and licensing requirements, identify and report all Health & Safety hazards and maintenance requirements to ensure zero defects. Monitor and incorporate members' feedback to enhance members satisfaction and deal with any complaints, following the correct procedures. Cover for the Club Manager as and when required. About You Required areas of expertise: F&B management/assistant management experience (Ideally within a café or restaurant) Excellent communication skills- Experience of leading/training/motivating/developing a team Up to date with consumption trends and tastes You Will: Be motivated by delivering outstanding service and enjoy building rapport with members, guests and colleagues Have an appetite for trying new offerings and not afraid to implement change where required Be excited about developing the team you have and upskilling them where necessary Demonstrate initiative by identifying areas of improvement, implementing process enhancements and proactively addressing challenges Have a professional, organised and friendly approach Most of all, treat the business as your own. The right candidate will be rewarded through an attractive bonus scheme TPBN1_UKCT

Customer Service Manager - Social Housing Repairs & Maintenance Based near Surbiton Full-Time, permanent Salary: £40,000 - £48,000 DOE We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton. This is an excellent opportunity for an experienced service delivery professional to lead a busy Customer Service function within a fast-paced repairs and maintenance environment. The successful candidate will play a key role in driving customer satisfaction, operational efficiency, and service excellence across responsive repairs and maintenance services. As the Customer Service Manager, you will oversee the day-to-day management of the Customer Service Centre, ensuring residents receive a high-quality and responsive service across multiple communication channels. You will also support planning and scheduling functions to ensure repairs and maintenance services are effectively coordinated and delivered in line with service standards and KPIs. This role would suit somebody with strong leadership experience within Social Housing, Facilities Management, or a similar service-led environment. Key Responsibilities: Lead, motivate, and develop the Customer Service Team to deliver exceptional customer service Oversee customer contact operations, ensuring enquiries, service requests, and complaints are resolved efficiently Support repairs scheduling, workforce planning, and logistical coordination across responsive maintenance services Monitor operational performance, customer satisfaction, and service delivery metrics Act as an escalation point for complex customer issues and complaint resolution Work collaboratively with operational teams, planners, contractors, and stakeholders to ensure seamless service delivery Drive continuous improvement initiatives, implementing new processes and systems where required Produce regular operational and performance reports for senior management Key Criteria: Previous experience managing a customer service or contact centre function within Social Housing, Repairs & Maintenance, or Facilities Management Experience overseeing planning, scheduling, or resource coordination for a mobile workforce Strong understanding of repairs and maintenance service delivery Proven leadership and people management experience Experience using CRM systems, scheduling platforms, and repairs management software Excellent communication, organisational, and problem-solving skills Ability to analyse performance data and implement service improvements Strong stakeholder management and relationship-building skills What's on Offer: Excellent career progression and development opportunities Competitive salary and benefits package 25 days holiday plus bank holidays Enhanced company benefits and wellbeing support Opportunity to join a growing and forward-thinking organisation within the Social Housing sectorThis is an excellent opportunity for somebody looking to further their career with a highly reputable and expanding contractor delivering essential services within Social Housing

Location :Kingston upon Thames Salary : Competitive package Contract type : Permanent,full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check . We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, wed love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role : Monitor andidentifytrainingand development opportunities for the Resident Liaison Officersteam Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through theappropriate trainingas part of their induction Making sure thatnew as well as existingResident Liaison Officers across the organisation are trained and follow the companys processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance andresidentssatisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-endprocesses related to clients' andresidentsinteraction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer: 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group . This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we dont just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network , supporting positive change across the built environment. Youre reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day. TPBN1_UKTJ

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Elmbridge who are looking to appoint a Housing Standards Manager for the 3 months ongoing, at the rate of £46.57 per hour umbrella Job responsibilities To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the organisation is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. To lead and manage the Housing Standards Team to deliver high-quality services through:* Allocation of workloads, monitoring performance and quality assuring casework. * Providing coaching, supervision and professional development to the team. 1. To be responsible for the development and operation of the organisations Housing Enforcement policy., 2. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund., 3. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: * Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards. * Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and council's policies * Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions. * To liaise with the organisations Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required. * Ensuring licensing compliance for HMOs and other licensable properties., 4. To oversee administration theorganisation scheme of Financial Assistance including: • The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved. * Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc * Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 5. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions., 6. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology., 7. To lead on the development, review and implementation of the organisations Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough., 8. To monitor service performance and report outcomes to senior management., 9. To ensure accurate record keeping and sound data management, 10. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk, 11. To work collaboratively with internal teams and external agencies, to safeguard residents, 12. To engage constructively with landlords, agents, householders and tenant to promote compliance, 13. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the council's complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman., 14. To lead on the promotion of home energy conservation and meeting the organisation obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction., 15. To ensure, subject to any necessary approvals, that the organisation services adapt to reflect changes in the law - such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023 Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

SUMMARY OF POST: To provide high quality care and support services that enable customers to live the lives they choose as far as they are able. The Registered Care Manager is directly accountable to the Operations and Compliance Manager, Operations Director and to the regulatory body for domiciliary care. Key responsibility Efficiently manage the day to day running of the extra care contract. Allocate resources and monitor performance to deliver high quality care and support to customers. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Duties and specific responsibilities Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Be prepared to work flexibly to ensure the safe delivery of the extra care service Provide a good service to customers Promote the rights of each customer and keep their wishes at the centre of their care and support Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality care and support services within extra care. Keep all information about customers and their families secure and confidential Lead and manage staff Manage the effective recruitment, induction and training of the scheme coordinator(s), supervisor(s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent Attend external meetings and represent the service in a positive manner Responsibility for Emergency of out of hours phone cover for your staff This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements. Personal attributes Caring and compassionate towards people in need of care and support Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions Excellent time keeper and reliable Professional, smart appearance Knowledge and understanding Excellent understanding of the needs of people who require care and support at home and the provision of care services within extra care schemes in line with best practice Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters in relation to care services and risk management Knowledge of how to recognise abuse and safeguarding procedures Experience and skills Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy Experience of care services, risk assessment and person centred care and support Ability to plan and organise workloads effectively so customers receive the services they expect Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Experience of financial management desirable Ability to implement Care Support policies, procedures and instructions Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date. Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure Full drivers licence Desirable criteria Experience of managing the delivery of social care services as a registered manager Train the trainer qualifications Knowledge of business management and business start up

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • An allowance of up to £2,960 depending on location • A flexible contract of 40 or 45 hours a week. Salary will be pro rata • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential. Key Responsibilities Property & Portfolio Management Manage the day-to-day operations of residential and commercial properties within the portfolio Conduct regular property inspections and prepare detailed reports with recommendations Ensure properties are maintained to a high standard and align with asset management objectives Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder Communication Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner Build positive working relationships with tenants, landlords, and internal stakeholders Handle complaints and escalations effectively, ensuring timely and fair resolution Issue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & Repairs Instruct, coordinate, and manage maintenance requests for reactive and planned works Obtain quotations and oversee works through to completion Ensure all maintenance works comply with health & safety and statutory requirements Monitor contractor performance and maintain accurate maintenance recordsOperations & Compliance Oversee day-to-day operations to ensure efficiency and consistency Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements Implement and maintain best-practice property management processes and systems Manage risk and resolve complex issues or escalated matters Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters Manage utility transitions and landlord utility readingsReporting & Administration Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance Maintain accurate property records, compliance documentation, and tenancy files Assist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & Operations Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers Assist with coordination of move-ins and move-outs Provide operational input into asset management decisions and portfolio strategy Support wider Operations and Business Development initiatives as requiredMarketing & Portfolio Support Assist with marketing properties across portals and internal channels Provide market feedback from viewings to inform pricing and strategy Support portfolio growth by delivering a high standard of serviceSkills & Experience Essential Experience in residential lettings or a customer-facing property role Strong communication and interpersonal skills Well-organised with good attention to detail Confident conducting viewings and dealing with the public Basic knowledge of UK lettings legislation Full UK driving licence and willingness to travelDesirable ARLA / Propertymark qualification or working towards Experience with property management or inspections Familiarity with multi-property or portfolio environmentsPackage & Benefits Competitive salary commensurate with experience Company vehicle or travel allowance Performance-based bonuses Professional development opportunitiesLocation This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations

Summary Housing Standards Manager You will be managing a small team focussed on ensuring that the council delivers on its legal responsibilities around housing standards (across all tenures) within the borough. Working collaboratively with a range of stakeholders, you will lead on the development and implementation of policies and practices to achieve these goals, using a mix of information, advice, financial assistance and enforcement, as appropriate. You will also lead on our work around empty homes and home energy efficiency. You will ensure that our service evolves to manage the additional responsibilities placed on it, including the Renters Rights Act 2025. The role is based at Elmbridge Civic Centre, based in Esher. The main purpose of the role Housing Standards Manager To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the council is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. Specific duties and responsibilities 1. To lead and manage the Housing Standards Team to deliver high-quality services through: Allocation of workloads, monitoring performance and quality assuring casework. Providing coaching, supervision and professional development to the team., 2. To be responsible for the development and operation of the councils Housing Enforcement policy., 3. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund., 4. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards. Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and councils policies Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions. To liaise with the councils Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required. Ensuring licensing compliance for HMOs and other licensable properties. 2. To oversee administration the councils scheme of Financial Assistance including: The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved. Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 3. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions., 4. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology., 5. To lead on the development, review and implementation of the Councils Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough., 6. To monitor service performance and report outcomes to senior management., 7. To ensure accurate record keeping and sound data management, 8. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk, 9. To work collaboratively with internal teams and external agencies, to safeguard residents, 10. To engage constructively with landlords, agents, householders and tenant to promote compliance, 11. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the councils complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman., 12. To lead on the promotion of home energy conservation and meeting the councils obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction., 13. To ensure, subject to any necessary approvals, that the councils services adapt to reflect changes in the law such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023. Person Specification Housing Standards Manager Below are Mandatory Requirements : Basic DBS UK Driving Licence Access to a vehicle Copy of Environmental Health degree or equivalent Copy of certificate of registration from CIEH, or equivalent TPBN1_UKTJ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS • Competitive annual salary ranging from £30,000 to £32,000 based on experience plus incentives • Smart uniform provided • Free and healthy meals when on duty • Grow your Career your next position could beas a Reception Manager or Assistant Front Office Manager • Personal Development programmes designed to support you at every step of your career • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) • Team Member Referral Program • High street discounts: with Perks at Work • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) • Discounted dental and health cover • Free Parking • Modern and inclusive Team Member's areas What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Job Description Complaints Standards and Quality ManagerSalary: £61,102 per annum plus opportunity to earn up to 5% performance related bonusContract: Full-time, fixed term contract until March 2027Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing associati

The Technical Project Manager at Just Eat Takeaway. Experience: Proven experience as a Technical Project Manager or similar role, preferably in a technology-driven industry.

Complaints Standards and Quality ManagerSalary: £61,102 per annum plus opportunity to earn up to 5% performance related bonusContract: Full-time, fixed term contract until March 2027Location: Hale Village, London, N17.

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

Shift Pattern - 20 hours Part Time Evenings.If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a

Complaints Handler – Lloyds Banking Group (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (

This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.

We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland.We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-win

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence.If so, you have transferrable

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you.If so, you have the transferrable skills to succe

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.Online GP: Access to a private GP 24/7 for you and your immediate family.Paid Carer’s Leave: Market-leading carers leav

May to 28th May (Tue to Thu) – 3 days.June to 4th June (Mon to Thu) – 4 days.Please note you must be an independant contractor, or work via an Umbrella company*.Our client Mantle Public UK are looking for a receptionist to cover select days over May and June.Processing all guests and visiting st

Permanent | 2 Days per Week (Monday & Friday) | 9:00am – 5:00pm.Are you the friendly face people remember? Do you thrive in a professional environment where first impressions truly matter? If so, this could be the perfect opportunity for you.Our client, a prestigious insurance firm, is seeking a p

Head Receptionist – Luxury Salon (Gielly Green, London).Set the tone for a luxury salon experience - leading a front of house team where standards are everything.We are looking for a Head Receptionist to lead our front of house team and ensure a seamless, polished, and high-end client experience.Y

Front of House / Reception Assistant – Global Finance Firm.Full-Time | Office-Based (Monday–Friday | 8:30am–4:30pm or 9:00am–6:00pm).Are you a bright, polished and clearly spoken graduate with 1–3 years’ office experience looking to build a long-term career within reception in finance? T

Receptionist – City‑Based Insurance Firm (New Office Launch).Full‑time | 5 days in the office | London.Be part of an exciting new chapter as my client a growing insurance company, open their modern City office.We’re seeking a professional, confident, and proactive.This is an excellent opport

Put simply, we’re a group of talent brands that unlock the power of people.We love growing, evolving and challenging the status quo.We work in a truly human way that goes the extra mile and cares about building long-standing relationships.Award-winning permanent and temporary recruitment with 21 s

This is not your standard front-of-house role.We’re looking for a highly switched-on, detail-obsessed Receptionist who takes real pride in delivering a five-star client experience - someone who treats every interaction as an opportunity to go above and beyond.Based in beautifully appointed West En

My client is seeking a friendly, professional Receptionist to join their team permanently, supporting both front-of-house and administrative functions.Serve as the first point of contact: greet visitors, manage calls, and handle messages.Maintain reception and meeting rooms.Coordinate catering, hand

We are a dynamic leader in the high-growth flexible office market.We are a powerhouse with experience in the commercial property industry, offering a wide range of services, including serviced and managed office spaces, and brokerage divisions.We are a fast-paced, hands-on SME with a strong culture

Hotel Receptionists please apply !!.Corporate Receptionist opportunity has arisen at large global Law Firm.Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration.ESSENTIAL EXPERIE

Receptionist / Office Assistant ✨.Are you the kind of person who can brighten a room before you’ve even had your coffee? Love being at the heart of the action, keeping things running smoothly, and making people feel welcome? Then keep reading….We’re a lively, social investment bank based in

Our client a super successful specialist real‑estate development management and project management firm that leads and delivers large, complex property developments across London and the UK are looking for a Corporate Receptionist to join their lovely team.This role goes beyond traditional recepti

Hours: Monday–Friday, 09:30–17:30.A leading US law firm is seeking an experienced Receptionist to join their London office based in an iconic landmark.This is a fantastic opportunity for a polished and professional front of house individual who thrives in a client-facing role.You will be the fir