Complaints manager jobs in CarshaltonCreate job alerts

Key Responsibilities: • Lead and support governance, safeguarding, and compliance functions, ensuring best practices. • Work closely with senior leadership to support complaints management and ...

Liaise with residents to schedule appointments, explain the repair process, and address any concerns or complaints. Manage the entire disrepair process, from initial report to final resolution ...

Complaints Officer - Repairs Public Sector - Local Government Temporary Role - 3 months possible ... Ability to manage multiple tasks and meet deadlines. Knowledge of relevant legislation and ...

Customer Experience Advisor (Complaints Focus) Location: South West London Job Type: Temporary ... Ability to remain calm under pressure and manage difficult conversations. * Proficiency in ...

With a budget management responsibility of approximately £2.5 million to £9.5 million per annum ... You will need to support the complaints team and attend monthly meetings with our contractors

Contracts Manager £30/h - £32/h (Negotiable) South London Property Services Daniel Owen are proud ... Develop and maintain procedures for responding quickly and effectively to complaints and enquiries ...

... complaints and escalate as appropriate within the business · Communicate upcoming system releases and key changes that may impact customers to the team, ensuring timely and effective dissemination ...

Handling customer service / complaints * Weekly reporting to key stakeholders * Maintain ... Facilities management, including safety / emergency equipment checks Based: Office based (SW London ...

Other job titles relevant to this role include Customer Service Advisor, Customer Complaints Executive, Customer Journey Coordinator

The role is a great opportunity for you to use your strong knowledge of DB pension scheme administration to support the Resolutions Team in managing the non-statutory and statutory complaints process

To manage complaints through the complaints process, receiving, taking ownership and providing written responses as required. * Undertake the role of lead officer for responsive repair and void work ...

... complaints and queries from residents relating to service charge accounts - Supporting the Estate Operations Manager with engaging with residents and responding to any queries and documenting any ...

... and resolve complaints and/or queries in the agreed timing and with empathy. Timing may be ... If not, refer back to the seller. · Lapse management duties. Their ideal candidate is someone who ...

Liaise with clients and residents to help Gas Manager deal with complaints, correspondence and client enquiries to enable a swift and positive outcome Qualifications * Full Domestic ACS ...

Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and ... Familiarity with exposure management (risk aggregation) tool * Organised and able to work to tight ...

Managing the front desk in a hands-on role, this includes concierge duties such as managing parcels, issuing keys, responding to resident queries and complaints in a timely and professional manner

Feedback, enquiries and complaints procedures being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and ...

Respond to complaints, emergencies, and enquiries, ensuring customer satisfaction and continuous service improvement. Leadership: Deputise for the housing manager and supervise housing support ...

Manage WIP to meet customer SLA requirements. Supervise contractor performance, including leading ... Lead investigations and handle stage 1 complaints, coordinating with residents, contractors, and ...

STAGE 1 & 2 COMPLAINTS HANDLING. Acknowledgements, Investigations and Responses. * Working alongside the Repairs Manager, the successful applicant will focus on the development and continuous ...

Produce accurate management information and respond to information requests or complaints within required deadlines. Monitor, analyze, and manage CIL and S106 funding and resources in compliance with ...

Assisting with complaints and casework including providing reports, inspections and technical ... Undertake scheduled post inspections in accordance with contract management targets to assess ...

... plan Managing other aspects of the call centre's daily operation Monitoring random calls to assess and improve the quality of staff performance Handling and resolving complex customer complaints ...

Responsibilities: • Booking appointments and managing schedules. • Handling resident complaints and issues with professionalism and efficiency. • Maintaining property records and conducting ...

Offer advice and support MOD wide, including the oversight of complaints and casework. * Develop and implement the protocols, processes, and procedures for the effective handling and management of ...

... guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager • To be fully conversant with all the dining options, club ...

Act as first point of contact for customer queries or complaints. Participate on designated projects or company initiatives as requested by line management Professional Experience & Education ...

Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall ...

Manage a team of multi-skilled operatives, ensuring they are effectively deployed and motivated to ... Investigate and resolve resident complaints promptly and professionally. Ensure all work is carried ...

... management, and social housing, ensuring they receive the right support. Maintain accurate records, monitor performance against KPIs, respond to inquiries and complaints, and ensure legal and policy ...

Demonstrate knowledge of working in buildings that have had fit outs or refurbishment projects focusing on your pro-activity to resolve issues, deal with complaints and contractor management * You ...

Painting and Decorating Assist with office moves (minor office churn) including furniture movers Liaising with the contract management team Investigating complaints and taking appropriate action ...

... complaints. The main purpose of the role: * To investigate and respond to all parking related ... managers. * Other duties as required Experience / Requirements: * 6 months (or more) experience in ...

Create management plans alongside customers by identifying and assessing risk to ensure they can ... Encourage and support customers to raise complaints, comments and suggestions. A key part of the ...

... managing contracts Key Responsibilities: 🔹 Order and oversee works using appropriate systems and ... complaints, compliments, and service reviews to drive continuous improvement

... complaints and in running house meetings * Deal proactively with behavioural issues within the hostel, managing risk safely and appropriately and where necessary represent the council in court in ...

To deal with enquiries and complaints from tenants and members of the community as well as the general public relating to the scheme. * To liaise with tenants on housing management problems in the ...

As a Strategic Account Manager at Epsilon, you will lead the tactical and creative development for a portfolio of top brands, driving their growth and retention by providing exceptional digital marketing solutions.

Senior Account Manager - the role. The team is expanding, and is looking for a Senior Account Manager to come on board. Senior Account Manager - the responsibilities.

As a Senior Account Manager at Epsilon, you will be the driving force behind client success, managing a diverse portfolio of high-profile brands.

If you’re a Project Manager, get in touch now quoting ILS203. They offer award-winning services to help clients make the world a better place, and they’re looking for a confident Project Manager with a passion for the charity sector. The Project Manager works in collaboration with the Delivery T

Demand Account Manager Global, you will be responsible for providing support to Comcast Advertising International’s sales teams and sales partners by responding to RFPs, media briefs, and developing proactive media proposals with the goal to maximise monetization opportunities for Comcast Adverti...

Creative Support is a high quality provider of support to individuals with a wide range of care needs including learning disabilities, mental health and other needs.Employing over 5,000 staff members, we are continuing to grow at a fast pace nationally and are looking for dedicated, caring indiv...

Validated experience as a successful Account Manager, Key Account Manager, or similar role, with a.

Accor, the leading global hospitality group.It is one of the largest conference and accommodation providers within Accor.The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms.It accommodates both business and leisure guests in one of o...

Validated experience as a successful Account Manager, Key Account Manager, or similar role, with a.

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?.Creative Support is a not-for-profit organisatio...

Validated experience as a successful Account Manager, Key Account Manager, or similar role, with a.