Complaints manager jobs in Walsall

Senior Root Cause Manager 📌 Location: Wolverhampton - Ideally 3 days in office (may be some flex ... You will lead the First Line Root Cause Analysis initially focusing on Complaints with the aim to ...

These are not the normal complaints based roles as you will have full responsibility in not only managing complaints and errors but also auditing, quality assurance, process/best practice and ...

My client specialises within the Corrugated Packaging IndustryThe Role: • Processing orders • Handling incoming enquiries • Checking customer orders • Minimal complaints management • Sample ...

Registered Residential Manager Location: Selly Oak B29 Salary: £39,500 - £45,000Hours: 40 hours ... Taking responsibility for progressing any complaints or child protection concerns * Working in ...

... complaints. * Take part in the assessment process of potential new admissions to the home ... Manage and provide supervision for designated support workers and night waking support worker ...

Dealing with customer complaints and non-conformities swiftly, proactively and positively. * Attend ... Manager!

Investigate customer complaints and non-conformance issues * Develop, recommend and monitor ... Manage the successful delivery of the development cycle by providing relevant information at weekly ...

... management. • Handle and resolve customer complaints in a professional way; ensuring information is then passed on to the relevant person. • Ensure a timely response to all security issues and ...

Senior Root Cause Manager The key purpose of this role is to lead the First Line Root Cause Analysis initially focusing on Complaints with the aim to develop the role and extend coverage to QA, ...

Handle escalated customer complaints and issues, ensuring swift and effective resolution ... or management role. Skills: * Proven track record of maintaining high levels of customer ...

Claims Team Manager - Travel Location of work: Birmingham office Hybrid Salary: up to £37,000.00 ... Handle all regulated complaints within the FCA complaint guidelines * Work with the quality ...

Work with internal stakeholders to manage customer complaints. Identify short term solutions and complete root cause analysis to prevent repeat occurrences, feeding back outcomes to customer contacts

Handle all regulated complaints within the FCA complaint guidelines * Work with the quality ... Experience of managing a team within a contact centre environment or similar * Experience within a ...

The position also includes management of Recurrent Energy HV partner framework operations, this ... Investigate complaints and recommend corrective action as necessary to resolve complaints. * Build ...

Quality Assurance Manager Birmingham (Office-Based) Up to £47,000 per annum Our client is a ... Handle product recalls, deviations, and complaints in accordance with regulatory requirements

... customer complaints, queries and escalations. • Development and coaching of the team, including performance management when required. • Manage staff rotas ensuring that the department is ...

Dealing with escalations and customer complaints * Support with the recruitment process of the team * Manage the training and development of the team * Develop and implement customer service policies ...

Direct all complaints to the Head of Business and Administration. Skills and Attributes: * Previous ... Strong organisational and time management skills. * Excellent communication and interpersonal ...

Managing the escalation of accidents, incidents, and complaints * Recruiting and retaining care staff to assist service users who require complex care packages * Establishing and maintaining robust ...

Resolve any issues and problems faced by customers and deal with complaints to maintain trust ... To be able to manage and prioritise. * The ability to work on own initiative, be a team player, be ...

Ensure timely customer follow-up calls and handle complaints in collaboration with other dealership teams. * Manage and develop team members, identify training needs, and address performance issues

HV Contracts Manager Salary: £65,000 Location: Midlands Benefits: * Company Van * Bonus scheme ... Recommend improvements and investigate complaints * Maintain positive stakeholder relationships Key ...

Raise any complaints, errors or omissions with management on discovery to protect Gallagher's reputation * Maintain and update knowledge of insurance products, services and markets as and when ...

Service Manager Keen to join a financially stable global manufacturer with a growing UK service ... Handling customer complaints relating to service engineering to a satisfactory resolution