Complaints manager jobs in BoltonCreate job alerts

We are partnering with a leading pharmaceutical organisation seeking an experienced Final Medical Signatory Manager to join a high-performing Medical Affairs function supporting innovative therapies across Europe. This role sits at the intersection of Medical, Compliance, and Commercial teams, ensuring that all promotional and non-promotional activities meet the highest ethical, scientific, and regulatory standards while enabling effective external engagement. Key Responsibilities • Act as Final Medical Signatory, reviewing and certifying promotional and non-promotional materials in line with ABPI Code, applicable legislation, and internal compliance standards, • Provide pragmatic, risk-based medical and compliance guidance to brand teams from concept through execution, • Partner closely with Medical Affairs, Marketing, Market Access, Medical Information, Legal, Compliance, and Regulatory teams, • Identify and manage Code-related risks, escalating complex issues where appropriate, • Support response preparation for Code cases, complaints, and internal/external audits, • Deliver Code of Practice training and compliance education to cross-functional stakeholders, • Develop and maintain internal guidance documents and policies to support compliant decision-making, • Maintain current expertise in regulatory requirements, Code updates, and industry precedents, • Act as a trusted advisor to internal teams, enabling compliant innovation and efficient ways of working, • Promote a strong culture of ethics, integrity, and continuous compliance improvement Required Experience • Minimum 4 years’ experience as a recognised Final Medical Signatory notified to relevant regulatory authorities, • Extensive knowledge of pharmaceutical Codes of Practice (ABPI/EFPIA/IFPMA), • Strong experience reviewing materials via approval systems (e.g. Veeva PromoMats or equivalent), • Demonstrated experience supporting audits, internal monitoring activities, and Code complaints, • Ability to interpret clinical data and rapidly assimilate new therapy areas, • Experience operating within complex, matrix pharmaceutical environments Skills & Competencies • Excellent scientific judgement and attention to detail, • Strong decision-making and risk assessment capability, • Outstanding communication and stakeholder influencing skills, • Ability to manage high volumes of work within tight timelines, • Strong project management and organisational skills, • Collaborative mindset with proven cross-functional partnership experience, • High ethical standards and commitment to compliant engagement Why Consider This Role? • Opportunity to act as a senior medical compliance expert within a collaborative European environment, • Broad strategic exposure across Medical, Commercial, and Global stakeholders, • Influence compliant scientific communication across innovative therapy areas, • Work within a culture focused on integrity, patient impact, and continuous improvement

Bolton Council has a wonderful opportunity for you to join the team in the role of Complaints Support Officer. You’ll join a new team of six based in the Corporate Resources directorate and you will report to the Complaints Manager. You’ll be working closely with colleagues in the Complaints tea

Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you

Education Governance ManagerLocation: Manchester (with regular travel to local schools) Contract: Permanent Salary £45,858.62 - £49,713.85 (FTE £50,269 - £54,495) Term Time Only plus 15 days. We are seeking an experienced and motivated Education Governance Manager to provide expert leadership and oversight of education governance across schools in the local area. This is a key role ensuring that governance arrangements are robust, legally compliant, and focused on inclusive, fair outcomes for children and young people. You will work closely with governing bodies, headteachers, and senior leaders, offering authoritative advice on exclusions, SEND, equality, and complaints management. Regular travel to schools is an essential part of the role, enabling you to provide hands-on support and assurance. Key Responsibilities *Lead and support effective education governance across local schools, ensuring strong accountability and statutory compliance. *Travel regularly to schools within the local area to attend governing body meetings, panels, reviews, and hearings. *Provide expert advice and guidance on school exclusions, supporting lawful and fair decision-making and review processes. *Ensure governance arrangements fully comply with the SEND Code of Practice, promoting inclusive practice and effective oversight of SEND provision. *Advise schools and governing bodies on their responsibilities under the Equality Act, including public sector equality duties. Support and oversee complaints management, ensuring procedures are transparent, compliant, and proportionate, particularly in complex or escalated cases. *Develop, review, and quality assure governance policies, procedures, and frameworks. *Produce clear reports and briefings for senior leaders, committees, or other stakeholders as required. You will bring: *Significant experience in education governance, ideally within a local authority, trust, or similar setting. *Strong practical knowledge of: Statutory exclusions guidance, The SEND Code of Practice, The Equality Act and Education complaints procedures. *Experience of advising or supporting governing bodies, panels, or boards. *The ability to interpret complex legislation and apply it confidently in real world school settings. *The flexibility and commitment to travel regularly to schools across the local area. Why Join Us? *Make a meaningful impact on education governance and inclusive practice. *Work collaboratively with experienced education professionals. *Opportunity to influence high quality decision-making across schools. *Supportive working environment with opportunities for professional development. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Title Sous Chef Department Kitchen Reports to Head Chef A non-exhaustive list of the key role responsibilities is detailed below: Control and minimize food waste throughout the business. To understand and support The Last Drop Village Hotels commitment to Customer Service within the job role. Keep cooking stations stocked especially before and during prime operating hours. Provide guidance to junior kitchen staff members including but not limited to line cooking, food preparation and dish plating. Supervise all food preparation and presentation to ensure quality and restaurant standards are met. Maintain standards throughout the restaurants. Maintain the rotas for the department. To undertake relevant training as directed by their Line Manager. The post holder may be directed by their line manger to carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience. To oversee the running of the department in the absence of the Head Chef. Monitor COSHH and HACCP. To ensure compliance with the Last Drop Village Hotels Health and Safety policies. Documenting each morning what the Head Chefs require before they prepare the days dishes Cleaning and organising the food preparation area for the Head Chef Delivering the ingredients that the Head Chef needs to prepare to the food preparation area Ensuring the Line and Prep Cooks prepare the dishes according to the Head Chefs specifications and standards Training new kitchen employees on the restaurants standards and regulations Addressing and resolving diners and clients complaints quickly Monitoring the kitchen area and the staff to ensure sanitation standards are maintained Ensuring all food products to be prepared are not expired A list of the desired skills, experience, knowledge and personal attributes to ensure individuals are the right fit for the Last Drop Village Hotel and the role is detailed below: Hold relevant training certificate i.e. COSHH, Food Hygiene and Food Safety. Good planner and organiser. Previous experience in a restaurant kitchen. Excellent communication and interpersonal skills. Experience of working in a multi outlet Business. Knowledge of branded concepts. Ability to remain calm under pressure Previous experience of supervising a kitchen team Attention to detail TPBN1_UKCT

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

As our Field Based Key Account Manager, you’ll be out in the field, at the heart of our professional channel — nurturing relationships, driving sales, and uncovering new growth opportunities. Field Based Key Account Manager - OPI. We're looking for a Field Based Key Account Manager to elevate an

Account Manager – Managed Service Contracts.

Key Account Manager – Hampshire & IOW ICB. We are seeking a dynamic and commercially driven individual for a Key Account Manager (KAM) role in the Hampshire & IOW ICB. The role reports to the Regional Business Manager, London and SE.

As a Junior E-Commerce Marketplace Account Manager, you will play an important role in managing and enhancing our product listings, optimising content, and ensuring our brand is consistently represented across key e-commerce platforms for our two brands; CONNETIX and My Creative Box. As we continue

Greater England, United Kingdom.NPK Access Solution (UK) Ltd is the sole supplier of Durabase © matting, hiring and installing throughout the UK.Our delivery and mat system allows our customers to access sites no matter how wet, throughout the year.We have a wide ranging client base, in Rail & Cons

They are now seeking an Account Manager to focus on developing and expanding existing insurance sector clients across the UK, identifying new opportunities within established accounts and driving long-term value. Account Manager – Insurance Sector. Are you an experienced Account Manager with a str

We are seeking an experienced Account Manager with a strong background in government and public sector recruitment to manage and grow key client relationships. Partner with hiring managers to understand role requirements and provide consultative recruitment solutions.

A leading global medical device company specialising in innovative surgical and gastrointestinal technologies is seeking an experienced Key Account Manager to join their high-performing commercial team covering the South East UK.

Pharmacy Account Manager – Ireland. As Pharmacy Account Manager you will serve as a commercial lead for Tanner Pharma’s engagement with pharmacies and hospitals in Ireland. Expected Responsibilities for the Pharmacy Account Manager are:.

The Territory Business Manager (TBM) will be responsible for managing business across key accounts throughout their territory. The TBM will lead the development of a cross-functional and focussed business plan, working with the Regional Business Manager, KAM and ML colleagues.

Key Account & Access Manager (UK) – Cytokinetics.

They are now looking for a Senior Account Manager to take ownership of a portfolio of utility sector clients. Senior Account Manager – Utilities Sector - Remote based.

Vacancy: Sales Account Manager-Earthmoving Machinery. Subject: Application for Sales Account Manager Earthmoving Machinery - Manchester vacancy.

The role will work predominantly within the Cost sector, focusing on development with the National Account Buyer, Category Managers and Development Chefs. This element would be working alongside the Commercial Director in addition to the National Account Managers. Role Description: National Account

Key Account Manager – Engineering Services (Northern Regions).

The ideal National Account Manager Candidate:. National Account Manager - Leading Cocktail Business – Up to £65,000 – London. Progression, training and growth from your line manager, one of the leaders in Senior sales.

Senior National Account Manager – Foodservice. This is a Senior National Account Manager position focused on accelerating growth within UK foodservice.

Senior Account Manager - Channel Marketing for Technology clients. This is a stand-out opportunity for an outgoing, organised Account Manager or Marketing Executive to join a successful b2b marketing agency working with leading tech brands like Panasonic and Dell. This role will see you working for

As Senior National Account Manager, you will take full ownership of two key Top 4 grocery accounts, driving category growth, strategic partnerships, and revenue performance. We are looking for a commercially strong, results-driven Senior National Account Manager with a proven background in FMCG sale

An established, Industry leading Plant hire business is looking for a commercially sharp Account Manager to take ownership of a £4m+ portfolio across groundworks, civils, and housebuilding clients. Account Manager - Plant & Equipment Hire.

Partner with Account Managers & Sales – Collaborate to maximise revenue within your account portfolio.

An exciting opportunity for an experienced Account Manager, Bedford, Bedfordshire is available to lead a high-performing team within a fast-paced electronics manufacturing environment. The Account Manager, Bedford, Bedfordshire role is responsible for maintaining and developing key accounts, ensurin

Our client is scaling fast and is on the lookout for ambitious, curious people to join their.This is a brilliant opportunity for graduates or early-career talent who want to break into.They’re a connectivity and technology specialist, delivering bespoke telecoms and IT solutions to businesses and

A Category Manager within retail.

We are delighted to hire a Key Account Sales (Obstetrics) Manager to join their growing organisation. Effectively manage key customer relationships and perform the role of Account Manager in all key customer segments.

As a Key Account Manager, you will promote market‑leading products using your specialist sales skills to deliver commercial success.

We help healthcare teams achieve better outcomes, faster – for patients, professionals and systems.Frontera Vie is where we bring that to life – combining research, strategy, creative and AI to deliver programmes that actually shift behaviour.We’re growing, and we’re looking for an.NHS to ph

Reporting to the UK Head of Sales, the Key Account Manager will lead growth within the Gym & Independent channel, owning commercial performance across independent gyms, specialist sports nutrition retailers, and regional distribution partners.

We are seeking a results-driven Account Manager (UK Market) to lead business development, client partnership, and market expansion for Yibi Precision’s MIM precision components across the United Kingdom and European markets.

Channel Manager – Food & Foodservice. A well-established food business is looking for a commercially driven Channel Manager to take full ownership of a national account portfolio and lead strategy across a key sector.

UK & Ireland – High Voltage Engineering Services.Our client provides specialist High Voltage engineering and testing services to the UK and European power sectors.To support continued growth, we are seeking a technically strong, degree-qualified engineer to step into a client-facing, commercially

MUST BE IN THE UK OR EMEA REGIONS.The role focuses on driving sustainable revenue growth across capital equipment, consumables, and services through structured account planning and long‑term customer partnerships.Working closely with regional sales leadership and cross‑functional teams, the.Crea

Brook Street Social Care, in proud partnership with a respected children’s residential care provider in Manchester, is recruiting for experienced and dedicated Residential Support Workers to join their compassionate and expanding team.As a Residential Support Worker, you will play a pivotal role i

Participate in supervision with practice managers and leads, offering mentorship and supervision to junior team members or students.

Key Responsibilities Support the Senior Project Manager with the day-to-day running of roofing and construction projects Liaise professionally with tenants and clients throughout project stages Provide administrative and project support including scheduling, reporting, and recording progress Coor

Key Responsibilities Support and safeguard young people, acting as a positive role model Supervise care staff and manage daily operations Plan and lead shifts, ensuring quality care delivery Attend reviews and represent young peoples interests Assist with recruitment, training, and staff development

The position will suit either a talented degree qualified Engineer (in either an electronic/ mechatronic / electrical or related engineering discipline) or a with commensurate industry experience and: Proven experience of managing complex R&D / NPD (New Product Development) projects within an engine