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We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme As a Restaurant Manager (AGM), you are responsible jointly with the General Manager for achieving the restaurant projections set by Directors and Ops. Manager with regards to daily operations, sales targets, cost control, employee staffing & retention, health and hygiene, restaurant events, financial and food & drinks related issues to very high standards. The main responsibilities for the Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Prepare and analyse financial reports, including sales reports and cost analysis. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £38,000 / 40,000 per annum
job description/responsibilities - respond to all guest inboxes | hello and events - be the face of the venue, greeting guests on arrival - make sure allocations, special requests and occasions are noted and communicated during service - manage the seating plan including turn times during the shift - make sure all managers are aware of turn times - ensure the allocations of tables are spread in a consistent way to not overwhelm the service or the kitchen - log customer complaints/guest feedback - forward any relevant emails found in the shared mailboxes to the relevant person - make sure emails are checked at all times and people are responded to in a timely manner, - update the events calendar and resy accordingly. - deal with events enquires following the guidelines laid out by manteca - ensure menus are printed before service and updated outside - update lightspeed to reflect the daily offering - ensure handovers are sent out on time within the schedule
Are you a seasoned maestro of management with a passion for pizzas that transcend the ordinary? We're on the hunt for extraordinary Assistant Managers to join us across out venues in London: Aldgate, Balham, Hammersmith and West Hampstead Why Us? Artisanal Excellence: Dive into the world of authentic Neapolitan pizza, where the dough is as important as the destination. Craft pizzas that redefine deliciousness with the finest ingredients at your fingertips. Bags of Autonomy: We believe in personalities as vibrant as our toppings! Bring your flair, your creativity, and your individuality. We're not just making pizzas; we're crafting experiences. Pioneer a Legacy: Be part of the vision supporting our GM's and FM's. This is not just a job; it's a chance to shape the future of one of the best pizzerias in the UK. What We're Looking For: Leadership Extraordinaire: Lead with passion and charisma. Motivate and inspire your team to deliver unparalleled dining experiences. Pizza Enthusiast: A love for Neapolitan pizza is non-negotiable. Your dedication to perfection will set the standard for the entire team. Autonomous Spirit: Thrive in an environment that encourages innovation. Your personality is your biggest asset, and we want you to shine! Perks: Top-tier Ingredients: Work with the crème de la crème of ingredients, turning them into culinary masterpieces that will have Reading talking. Team Collaboration: Be part of a close-knit family where everyone is as passionate about pizza as you are. Free food and drink on shift, plus discounts at all of our sites when not in work. Your Birthday off! Responsibilities: - Assist the General Manager in all aspects of the restaurant's operations, including food production, food preparation, customer service, and team management. - Ensure that FOH operates efficiently and meets all service and brand standards. - Manage and supervise the day to day operations of the FOH team. - Train and develop employees to maintain high standards of quality and service. - Assist the General Manager in implementing strategies to increase revenue and improve profitability. - Handle customer complaints and resolve issues in a timely manner. - Collaborate with the senior team to develop and implement policies and procedures. Qualifications: - Previous experience in a leadership role in the food industry, preferably in a restaurant or culinary setting. - Strong knowledge of food production and kitchen operations. - Excellent leadership and team management skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong communication and interpersonal skills. - Knowledge of food safety regulations and best practices. Job Types: Full-time, Permanent Pay: £12.50-£15.00 per hour Expected hours: 32 – 48 per week
FRONT OF HOUSE TEAM MEMBER/COOK. Up to £12p/hour Hours: 40 hrs per week Based in: Mercato Metropolitano (Elephant and Castle) We are seeking a reliable and customer-oriented Fast Food Attendant to join our team at Guasa Group. As a Fast Food Attendant, you will play a crucial role in ensuring that our customers have a positive dining experience. If you have excellent time management skills, a passion for food preparation, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Take customer orders and accurately enter them into the POS system - Prepare and assemble food items according to company recipes and guidelines - Ensure that all food is prepared and served in a timely manner - Maintain cleanliness and sanitation standards in the kitchen and dining areas - Assist with inventory management and restocking supplies as needed - Handle cash transactions and provide accurate change to customers - Address customer inquiries and resolve any issues or complaints promptly - Collaborate with team members to ensure smooth operations during busy periods - Experience: - Previous experience in a fast food or restaurant setting is preferred but not required - Knowledge of basic math skills for cash handling purposes - Familiarity with food safety regulations and procedures is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Strong communication skills and the ability to work well within a team - If you are looking for an exciting opportunity to contribute to a dynamic team, please submit your application today. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join us at Guasa Group as we strive to provide exceptional service to our valued customers
We are a local independent restaurant and have been very lucky to be doing well as our food is amazing, our restaurant is unique and trendy, and we try to treat our team members like part of our family. We are now looking for a motivated and committed team member to join our authentic Italian Pizzeria and Restaurant in Clapham as our current floor manager is undertaking a new adventure which it means we have room for someone new to join our amazing team. The ideal candidate must have at least 3 year’s hospitality experience and at least 1 year experience at managing or supervising the floor. To be successful, the candidate should be familiar with restaurant operations, as well as understand how to provide quality customer service. As Floor Manager, you should be willing and flexible to work during all operating hours, as well as weekends and holidays. Supporting the General Manager in running the restaurant, this position will ensure all daily activities are being completed efficiently, producing reports and completing all associated paperwork, while helping minimize operating costs, boosting employee retention, and make the dining experience positive for guests. Your first priority is to ensure excellent quality customer service, and to make sure that the members of your team are adhering to the processes put in place which focuses on customer experience. Apart from this, your main duties include but are not limited to- 1. Opening and closing the restaurant 2. Hire, train and mentor new staff members 3. Schedule shifts and assign table sections to waitstaff. 4. Resolve customer questions and complaints professionally. 5. Create rotas accurately, efficiently and on time. 6. Ensure the restaurant and staff follows health and safety regulations. 7. Place orders for drinks, garnishes, consumables and equipment. 8. Record all income and expenses and ensure cash registers are balanced at the end of every shift. 9. Be creative and assist with marketing strategies especially when it comes to social media as well as potential promotions that could increase footfall. 10. Ensure that the restaurant is running smoothly and any issues resolved quickly. 11. Be proficient with organising table bookings using our booking system, as well as dealing with walk ins and facilitating changes to our guests requirements. In return we can offer an excellent working environment, great rates of pay, 50% staff discount and staff meals on duty. If this sounds like you, please contact us, we would love to meet you.
The Bar and Restaurant Manager oversees the daily operations of a bar and restaurant, ensuring excellent customer service, effective staff management, and a high-quality dining experience. This role involves managing both the front-of-house and back-of-house operations, including staff supervision, inventory control, financial management, and adherence to health and safety regulations. - Recruit, train, and supervise staff members. - Schedule shifts and assign tasks to ensure optimal staff coverage. - Conduct regular performance reviews and provide feedback and training. - Address staff issues and conflicts promptly and professionally. - Ensure high standards of customer service and address customer complaints efficiently. - Monitor customer satisfaction through feedback and adjust operations accordingly. - Develop strategies to enhance customer experience and loyalty. - Oversee daily operations to ensure smooth and efficient service. - Manage opening and closing procedures. - Ensure the bar and restaurant are clean, well-maintained, and compliant with health and safety regulations. - Coordinate with kitchen staff to ensure timely and accurate order delivery. - Monitor and manage budgets, including labor costs, food costs, and beverage costs. - Conduct regular financial reporting and analysis. - Implement cost-saving measures without compromising quality. - Manage cash handling and reconcile daily sales. - Order and manage inventory, including food, beverages, and supplies. - Conduct regular inventory audits and manage stock levels. - Negotiate with suppliers for the best prices and quality. - Develop and implement marketing strategies to attract and retain customers. - Plan and execute promotional events and special offers. - Utilise social media and other platforms to promote the bar and restaurant. - Proven experience as a bar and restaurant manager or in a similar role. - Strong leadership and management skills. - Excellent interpersonal and communication skills. - Financial acumen and experience with budgeting and financial reporting. - Knowledge of food and beverage operations. - Familiarity with health and safety regulations. - Ability to work flexible hours, including nights, weekends, and holidays. - Proficiency in point-of-sale (POS) systems and other restaurant management software. - Fast-paced environment requiring multitasking and quick decision-making. - Physical demands include standing for long periods, lifting heavy items, and performing repetitive tasks. - Occasional stressful situations due to high customer volume or staff shortages. The Bar and Restaurant Manager plays a crucial role in ensuring the success of the establishment, requiring a blend of management expertise, customer service skills, and financial acumen. This position offers the opportunity to work in a dynamic and rewarding environment with potential for career growth.
Job description We are looking for a passionate, experienced, Assistant coffee shop supervisor. You will be passionate about hospitality and customer services. You will be fully flexible with your hours, a hands on, driven, energetic leader. You will have experience in a similar, busy coffee shop/cafe environment. You will oversee daily operations of the shop, ensuring smooth and efficient workflow. You will manage a team of employees, providing guidance, training, and support. You will coordinate and schedule staff shifts to ensure adequate coverage. You will monitor inventory levels and place orders for supplies as needed. You will maintain cleanliness and organization of the shop. You will ensure compliance with food safety and sanitation regulations. You will work with suppliers to maintain quality standards. You will handle customer inquiries, complaints, and feedback in a professional manner You will Implement strategies to increase sales and improve customer satisfaction Experience - 2-3 years Previous experience in a similar coffee shop environment - Strong knowledge of food production and preparation techniques - Familiarity with coffee and preferably tea - Excellent team management and leadership skills - Ability to prioritize tasks and manage time effectively - Knowledge of food safety regulations and best practices - Strong communication and interpersonal skills Job Type: Full-time
We are seeking an enthusiastic and friendly Waitress to join our team at Mumbai Square. The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to thrive in a fast-paced environment. As a Waitress, you will play a key role in ensuring our guests have an exceptional dining experience. Key Responsibilities: Customer Service: Greet guests promptly and courteously, presenting menus and providing detailed information when asked (e.g., about portions, ingredients, or potential food allergies). Order Taking: Accurately take food and beverage orders, relaying them promptly to the kitchen and bar. Service Delivery: Serve food and beverages in a timely manner, ensuring accuracy and quality presentation. Guest Interaction: Check in with guests to ensure they are enjoying their meals and take action to correct any problems. Up-selling: Make recommendations and inform guests of special menu items, promotions, or restaurant events. Payment Processing: Prepare checks and process guest payments using POS systems. Cleanliness: Maintain cleanliness and organisation of the dining area, including tables, chairs, and floors. Ensure all service areas are stocked and prepared for service. Team Collaboration: Work collaboratively with other staff members to ensure efficient service and guest satisfaction. Complaint Handling: Address any guest complaints or concerns promptly and professionally, escalating to the manager as necessary. Compliance: Adhere to all health and safety regulations, including food safety standards. Qualifications: Experience: Previous experience as a waitress or in a customer service role preferred. Skills: Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Knowledge: Familiarity with restaurant POS systems and cash handling procedures. Appearance: Professional appearance and demeanor. Physical Requirements: Ability to stand, walk, and carry heavy trays for extended periods. Must be able to handle occasional lifting of up to 25 pounds. Availability: Flexible schedule, including weekends, evenings, and holidays. Education: High school diploma or equivalent preferred.
Hello Everyone, We are Uncommon, a popular and established coffee shop/ delicatessen. We are opening an exciting new shop near Tate Modern museum in the hearth of London’s South Bank. We are looking for new happy individuals to join our team. You must have previous experience as a barista ( Latte art is a plus) :) You must have previous experience as a shop assistant/ shop keeper and passion about food and drink produce. Your duties will be as follows: - Greeting guests and customers who enter the shop - Provide Excellent Food and Drink standards - Be involved in stock control and management - Assisting guests to find the goods and products they are looking for - Being responsible for processing cash and card payments - Stocking shelves with merchandise - Reporting discrepancies and problems to the supervisor or manager - Giving advice and guidance on product selection to customers - Balancing cash registers with receipts - Keeping the store tidy and clean( this includes hoovering and mopping) - Responsible dealing with customer complaints - Keeping up to date with special promotions and putting up displays We are offer a very competitive pay rate, discounted food for staff and monthly bonus based on sales targets. All the best Uncommon team.
Job Title: Chef Location: Edgeware Road, W2 1EG Salary Range: £39,000 - £42,000 per annum ** Job Summary:** We are seeking a talented and experienced Chef to join our culinary team in the UK at our trading location on Edgware Road. The successful candidate will be responsible for creating and preparing high-quality dishes, overseeing kitchen operations, and ensuring an exceptional dining experience for our guests. This role requires creativity, leadership, and a passion for culinary excellence. ** Key Responsibilities:** 1. Menu Development: - Develop and innovate menus that align with the restaurant's concept and seasonal availability of ingredients. - Incorporate customer feedback and trends to keep the menu dynamic and appealing. 2. Food Preparation and Cooking: - Prepare and cook a variety of dishes with a focus on taste, presentation, and quality. - Ensure all food is cooked to the highest standards, maintaining consistency in taste and portion sizes. ** 3. Kitchen Management:** - Oversee daily kitchen operations, including inventory management, ordering supplies, and ensuring stock levels are maintained. - Supervise and mentor junior kitchen staff, providing training and guidance to maintain a high standard of food preparation. ** 4. Health and Safety Compliance:** - Ensure all kitchen activities comply with health and safety regulations, including proper food handling, storage, and sanitation practices. - Conduct regular inspections of kitchen equipment and facilities to ensure they meet safety standards. ** 5. Cost Control:** - Manage food costs and wastage to ensure budgetary goals are met. - Work with the management team to develop strategies for cost-saving without compromising on quality. ** 6. Customer Service:** - Engage with customers to gather feedback and ensure their dining experience exceeds expectations. - Address any customer complaints or issues promptly and professionally. ** 7. Event Catering:** - Plan and execute catering for special events and functions, ensuring a high standard of service and culinary excellence. ** Requirements:** - Proven experience as a Chef, preferably in a restaurant or hotel. - Culinary degree or equivalent experience. - Strong knowledge of culinary techniques, ingredients, and kitchen equipment. - Excellent time management skills. - Ability to work under pressure and in a fast-paced environment. - Strong attention to detail and commitment to maintaining high standards especially our rating. - Good communication and interpersonal skills. - Flexibility to work evenings, weekends, and holidays as required. ** Benefits:** - Competitive salary of £39,000 - £42,000 per annum. - Opportunity for career growth and development within a prime location and one of the busiest food streets in London. - Employee discounts on dining and other services. - Access to professional training and development programs. - Supportive and inclusive working environment. ** Application Process:** Interested candidates are invited to submit their CV along with a cover letter detailing their experience and suitability for the role.
Job Summary: The Counter Soho is a look out for experienced Receptionists to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere and supporting GM with admin tasks. If you have excellent communication skills and a passion for hospitality, we’d love to hear from you. Key Responsibilities - Warmly greet guests upon arrival with a friendly and professional demeanour. - Manage reservations and seating arrangements to ensure efficient table turnover and guest satisfaction. - Escort guests to their tables and present menus. - Handle phone calls and online reservations promptly and accurately. - Confirm reservations and manage any changes or cancellations. - Maintain an organised reservation system. - Provide guests with information about the menu, specials, and restaurant services. - Address guest inquiries and resolve any issues or complaints promptly and courteously. - Assist with coat check and other guest services as needed. - Respond to the reviews and complaints - Maintain a clean and organized reception area. - Manage waitlists during busy periods and communicate wait times to guests. - Coordinate with the waitstaff and management to ensure smooth service flow. - Liaise with kitchen and serving staff to manage seating and guest flow. - Relay any special guest requests or dietary requirements to the appropriate team members. - Keep the management informed of any guest feedback or issues. Qualifications: - At least 3 years previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting. - Excellent verbal and written communication skills. - Strong organisational and multitasking abilities. - Friendly, approachable, and professional demeanour. - Ability to handle high-pressure situations and remain calm under stress. - Proficiency with reservation software and basic computer skills. - Flexibility to work evenings, weekends, and holidays.
Experienced team leader/ supervisor for a busy sushi delivery- takeaway shop Ensure high hygiene standards and excellent customer service. Monitor and deal with any complaints or customer queries. Lead and motivate FOH and BOH staff. Communicate with suppliers and delivery drivers. Full responsibility of H&S, Food Safety and HACCAP management.
Here at the Britannia - Smok'd we are committed to maintaining high standards and delivering a memorable experience to all our guests. We seek a dedicated and motivated Assistant Manager to join our young and fun team. Job Description: As an Assistant Manager at Britannia - Smok'd, you will play a crucial role in supporting the General Manager in the restaurant's daily operations. You will ensure exceptional service standards, manage staff, and oversee financial operations. This is a fantastic opportunity for someone with strong leadership skills and a passion for the hospitality industry. Key Responsibilities: Assist in managing daily pub operations to ensure smooth and efficient service. Supervise and train staff, fostering a positive and productive work environment. Handle customer inquiries, complaints, and feedback professionally. Oversee financial procedures, including cash handling, inventory management, and sales reporting. Ensure compliance with health and safety regulations. Support the General Manager in achieving sales and profitability targets. Be a role model for the staff members. Requirements: Proven experience in a supervisory or managerial role within the hospitality industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Knowledge of financial procedures and basic accounting principles. Flexibility to work various shifts, including evenings, weekends, and holidays. What We Offer: Competitive hourly wage of £13 plus service charge. Full-time position with opportunities for career growth and development. A supportive and dynamic work environment. Employee discounts and other benefits. If you are passionate about delivering exceptional service and looking for a rewarding career in the hospitality industry, we would love to hear from you!
Job Title: Supervisor for Argentinean Steak House Location: London, United Kingdom Company: Malevo Tower Bridge Job Type: Full-time About Us: Malevo Tower Bridge is a premier dining destination known for its exceptional Argentinean cuisine, welcoming ambiance, and outstanding customer service. We are committed to providing our guests with an unforgettable dining experience. We are currently seeking a dedicated and experienced Supervisor to join our team and help maintain our high standards of quality and service. Job Description: Position Overview: As a Supervisor at Malevo Tower Bridge, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and efficient work environment. You will be responsible for supervising staff, managing customer satisfaction, and ensuring that our steak house operates smoothly and efficiently. Key Responsibilities: 1. Staff Supervision and Management: - Supervise and support front-of-house and back-of-house staff, ensuring they perform their duties effectively and efficiently. - Manage employee time and attendance. - Provide training, guidance, and ongoing support to team members. - Conduct performance evaluations and provide constructive feedback. 2. Customer Service Excellence: - Ensure all guests receive exceptional service and have a positive dining experience. - Address customer complaints and concerns promptly and professionally. - Monitor dining area and service quality, making adjustments as necessary to maintain high standards. 3. Operations Management: - Oversee daily restaurant operations, including opening and closing procedures. - Ensure compliance with health, safety, and sanitation standards. - Manage inventory levels and coordinate with suppliers to ensure timely delivery of goods. - Assist in maintaining the cleanliness and organisation of the restaurant. 4. Financial Management: - Assist in managing restaurant finances, including cash handling, daily sales reports, and expense tracking. - Monitor and control labor and operational costs to meet budgetary goals. 5. Team Collaboration: - Foster a positive and collaborative work environment. - Communicate effectively with kitchen staff and other team members to ensure seamless operations. - Participate in team meetings and contribute to the continuous improvement of restaurant operations. Qualifications: - Previous supervisory or management experience in a restaurant setting, preferably in a steak house or fine dining environment. - Strong leadership and interpersonal skills. - Excellent customer service and communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of food safety and sanitation regulations. - Proficiency in restaurant management software and point-of-sale (POS) systems. - High school diploma or equivalent; additional education or training in hospitality management is a plus. Benefits: - Competitive salary based on experience. - Paid time holiday. - 50% Employee discounts on dining. - Opportunities for career growth and advancement. How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to this app or our email with a headline "Supervisor Application – MTB.” We thank all applicants for their interest, but only those selected for an interview will be contacted. Malevo Tower Bridge is an equal opportunity employer and welcomes applications from all qualified individuals. Join our team and help us deliver an exceptional dining experience to our guests!
Bartender Job Requirements and Responsibilities: Provides a pleasant drinking experience to customers. Serves drinks while maintaining a clean and sanitary bar area. Attends to the detail and presentation of each order. Prepares and maintains ingredients by following recipes. Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries. Contributes to daily, holiday, and theme drink menus in collaboration with supervisor. Ensures smooth operation of bar services during absence of supervisor. Completes cleaning according to daily and weekly. Assists with orienting new employees to their work area. Listens to customer complaints and suggestions and resolves complaints. Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area. Bartender Qualifications/Skills: Demonstrated knowledge of and skill in ability to safely and effectively operate standard beverage service equipment Adaptability Decision-making Customer service Oral communication Planning, problem solving, and teamwork Self-motivated High energy Level Multi-tasking Minimum two (2) years of bar or restaurant experience to include drink preparation
Job Title: Supervisor for Argentinean Steak House Location: London, United Kingdom Company: Malevo Tower Bridge Job Type: Full-time About Us: Malevo Tower Bridge is a premier dining destination known for its exceptional Argentinean cuisine, welcoming ambiance, and outstanding customer service. We are committed to providing our guests with an unforgettable dining experience. We are currently seeking a dedicated and experienced Supervisor to join our team and help maintain our high standards of quality and service. Job Description: Position Overview: As a Supervisor at Malevo Tower Bridge, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and efficient work environment. You will be responsible for supervising staff, managing customer satisfaction, and ensuring that our steak house operates smoothly and efficiently. Key Responsibilities: 1. Staff Supervision and Management: - Supervise and support front-of-house and back-of-house staff, ensuring they perform their duties effectively and efficiently. - Manage employee time and attendance. - Provide training, guidance, and ongoing support to team members. - Conduct performance evaluations and provide constructive feedback. 2. Customer Service Excellence: - Ensure all guests receive exceptional service and have a positive dining experience. - Address customer complaints and concerns promptly and professionally. - Monitor dining area and service quality, making adjustments as necessary to maintain high standards. 3. Operations Management: - Oversee daily restaurant operations, including opening and closing procedures. - Ensure compliance with health, safety, and sanitation standards. - Manage inventory levels and coordinate with suppliers to ensure timely delivery of goods. - Assist in maintaining the cleanliness and organisation of the restaurant. 4. Financial Management: - Assist in managing restaurant finances, including cash handling, daily sales reports, and expense tracking. - Monitor and control labor and operational costs to meet budgetary goals. 5. Team Collaboration: - Foster a positive and collaborative work environment. - Communicate effectively with kitchen staff and other team members to ensure seamless operations. - Participate in team meetings and contribute to the continuous improvement of restaurant operations. Qualifications: - Previous supervisory or management experience in a restaurant setting, preferably in a steak house or fine dining environment. - Strong leadership and interpersonal skills. - Excellent customer service and communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of food safety and sanitation regulations. - Proficiency in restaurant management software and point-of-sale (POS) systems. - High school diploma or equivalent; additional education or training in hospitality management is a plus. Benefits: - Competitive salary based on experience. - Paid time holiday. - 50% Employee discounts on dining. - Opportunities for career growth and advancement. How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to this application with the subject line "Supervisor Application – MTB.” We thank all applicants for their interest, but only those selected for an interview will be contacted. Malevo Tower Bridge is an equal opportunity employer and welcomes applications from all qualified individuals. Join our team and help us deliver an exceptional dining experience to our guests!
Retail Supervisor : Premium Retail London, Chelsea area £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: Have worked as a retail supervisor for an established brand here in the UK. Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: Oversee daily operations of the retail store, ensuring smooth and efficient functioning Provide guidance and support to retail staff, including training and development Monitor inventory levels and coordinate with suppliers for replenishment Maintain visual merchandising standards to enhance the store's appearance Handle customer enquiries, complaints, and escalations in a professional manner Ensure compliance with company policies and procedures Assist in creating work schedules and managing employee time-off requests Conduct regular performance evaluations for retail staff Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. Apply now only (we are not accepting telephone call enquiries). Keywords: Retail Supervisor Retail Supervisor
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Tandoori/Grill Chef to join our team and play a pivotal role in ensuring the smooth and efficient operation of our business. These will mainly responsibility for the following tasks: As a Tandoor/Grill Chef, you will be responsible for managing the tandoor and preparing a variety of dishes such as naan, roti, tandoori chicken, kebabs, and more. Ensuring flavour and authenticity and masterfully marinate meats and vegetables, and skewer them to perfection. Requisitions or purchases and examines foodstuffs from suppliers to ensure quality. Plans menus, prepares, seasons and cooks foodstuffs or oversees their preparation and monitors the quality of finished dishes. Cleaning and organising the food preparation area for the Head Chef. Delivering the ingredients that the Head Chef needs to prepare to the food preparation area. Ensuring the Line and Prep Cooks prepare the dishes according to the Head Chef’s specifications and standards. Training new kitchen employees on the restaurant’s standards and regulations. Addressing and resolving diners’ and clients’ complaints quickly. Ensures relevant hygiene and health and safety standards are maintained within the kitchen ensuring all food products to be prepared are not expired. ** Skills and Experience required:** In-depth knowledge of the kitchen’s routines and utensils Ability to grasp and follow the Head Chef’s culinary instructions Knowledge of food preparation methods and presentation Knowledge of how to maintain and care for culinary utensils Diplomatic and conflict resolution skills Leadership skills Ability to work under pressure through rapid deadlines Experience in the similar role for 3 years is desirable. If you are a skilled Tandoori/Grill Chef looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications. Hour: 37.5 Hours per/week.
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Business Support Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. ** The prospective applicant needs to demonstrate the following:** · Mainly responsible in making business run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Ensuring that health and safety policies are up to date · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. ** Skills, experience, and qualification required for the role.** · Proven experience as a Business Support Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. ** Experience in the similar role for 3 years is desirable.** If you are a skilled Business Support Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.
We are looking for dynamic, buzzing and friendly people to join our growing team at the Empire casino. Within this role you will be vital in supporting our food & beverage team, assisting the management, and overall ensuring our customers receive the best service we have to offer. We offer employee benefits; below is a taster of what we offer: • Service charge • Growth opportunities • Extensive employee HUB offering discounts • Regular training and development • Refer a friend incentive • 50% off food and drinks in all our UK venues WHAT YOU WILL BE GREAT AT: • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. • To provide, and ensure staff provide, outstanding customer service and guest relations at all times. • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. • To assist the management team in completing team appraisals, service reviews and training. • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc. DESIRED SKILLS: • A good level of verbal English • Understanding of basic food hygiene • Attention to detail • Positive and upbeat attitude • A high level of personal integrity • A strong work ethic with a passion for exceeding expectations • Show respect and appreciation to all • Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or over and have the right to work in the UK.
Overview: We are seeking an experienced Business Support Manager to join our team. The ideal candidate will oversee the administrative operations of the company, ensuring efficiency and compliance with company policies along with sales administration matters. Duties: - Develop and implement administrative policies and procedures - Manage office supplies inventory and place orders when necessary - Coordinate office activities and operations to secure efficiency and compliance with company policies - Manage agendas/travel arrangements/appointments etc. for upper management - Manage phone calls and correspondence (e-mail, letters, packages etc.) - Support budgeting and bookkeeping procedures - Oversee the recruitment and onboarding of new employees, ensuring that they are appropriately trained, and their paperwork is completed accurately - Manage and maintain relationships with vendors and service providers. - Manage and response appropriately for any complaints received from the clients. - Ensure that quotations are sent to all new account enquiries as per management’s direction and within agreed timescales. - Manage invoices and maintain records. Requirements: - Proven experience in the similar role - Bachelors Degree (preferred) - Excellent time management skills and ability to multi-task and prioritize work - Attention to detail and problem-solving skills - Proficient in MS Office. Excellent written and verbal communication skills - Strong organizational and planning skills This is a full-time position offering competitive compensation. If you are a detail-oriented individual with excellent organizational skills, we encourage you to apply for this exciting opportunity. Job Type: Full-time, Permanent
Full job description We're thrilled to announce an exciting opportunity for a Retail Sales Advisor to join our dynamic team at our Russell Square location. This is a full-time position with various hours available, offering up to 37.5 hours per week. As part of our team, you'll need to be flexible with your schedule, including weekend work on rotation and occasional overtime to cover holidays. Key Responsibilities: - Handle foreign exchange and currency transactions for our valued customers. - Drive store revenue through effective upselling and cross-selling techniques. - Process debit/credit card payments and handle cash transactions accurately. - Ensure compliance with operational regulations, including training, complaints handling, and data protection. - Assist with inventory management and provide office support. - Maintain meticulous records of transactions using databases and spreadsheets. - Handle incoming customer calls and inquiries, building strong client relationships. - Contribute ideas to enhance current business processes. Desired Skills: - Eagerness to learn and adapt. - Strong team player with excellent communication skills. - Confident and proactive with a positive attitude. - Detail-oriented and numerically accurately. Qualifications and Experience Required: - GCSE (or equivalent) in English and Maths. - Demonstrable excellent customer service experience, particularly in cash handling environments. - Experience working with foreign currencies is preferred. - Superior customer service skills with a keen eye for detail. - Comfortable communicating effectively within the team and with external customers and suppliers. - Flexible and proactive approach to work. Experience: Cash handling: 1 year (preferred) Previous experience in a money exchange/bureau de change or similar business preferred but not essential. Work Remotely: No Job Types: Full-time, Part-time Schedule: Monday to Sunday Wage: £14 p/h Closing Date: 20/05/2024 Don't miss this opportunity to join a vibrant team in the heart of London's financial district! Apply now and become a key player in our growing business. Job Types: Full-time, Part-time, Permanent Work Location: In person
Summary Newly created, full time role for a small, ambitious café, located front and centre in the ground floor of our mixed use hospitality and workspace building in Peckham. The role will be hands-on, running and operating the café on a day to day basis and overseeing the café & floor team, to create an excellent, well established neighbourhood destination with the support of the Venue Manager and wider management team. . With expert training offered, this is a great opportunity for someone who has been a successful cafe assistant manager or head barista for at least 2 years, and is looking to take the next step in their career. It’s a chance to come in at the beginning and help create and shape the new team as part of a collaborative, progressive venue which is full of life and open to all. We’re looking for an organised, engaging, business-minded person who fully understands our customers. Applicants should have spent at least 2 years in specialty coffee, with 1 year in cafe management or 2 years at a senior level. SCA Intermediate is preferable. Company Description Rye Lane Cornerhouse is home to a huge number of independently operated small businesses in the centre of Peckham. We run a shared workspace (via our sister company Market Peckham) and food hall, as well as acting as landlord and building manager to a music venue, gym, rooftop bar and restaurant. We’re a multifaceted, independent business focussing on offering an evolving, high quality platform for a diverse group of businesses and operators, which translates into an energetic and varied local destination for our customers. As we evolve and grow our operations to launch a new café in May, we’re looking for a professional and engaged Café & Assistant Venue Manager who can embed themselves in the life of our building, and work in a structured and creative way to maximise our collective offer, customer service, local appeal and footfall. Key Tasks: Responsibility for the day to day running and operation of the café set within our ground floor food hall, supported by the Venue Manager and wider management team, as well as assisting in the oversight and operation of the food hall. Responsibilities include; 1. Operational leadership – overseeing day to day operations of the café, managing a team to embed a motivated and enjoyable culture, implementing SOPs to ensure highly consistent, excellent standards, and monitoring inventory and supplies (all supported by the Venue Manager) 2. Customer experience – providing an exceptional, welcoming and memorable experience for every single customer, ensuring the space always looks beautiful, proactively engaging with customers and community to gather feedback and address concerns, and implementing initiatives to enhance customer loyalty and satisfaction 3. Financial management – adhering to budgets, exceeding sales targets and generating sustainable, healthy margins for the café, as well as feeding into strategic decision making to improve customer experience and business performance 4. Quality control – ensure the consistent delivery of a high-quality full hot and cold food and drinks menu, created and supported by a collective of creative, highly experienced industry professionals, as well as implementing and enforcing health and safety and general upkeep standards Required Skills; - Commercial Awareness - Strong understanding of café operations and financials. - Ability to set achieve sales and revenue targets. - Experience in cost control and menu pricing. - Knowledge of current trends and innovations in the UK hospitality industry. Leadership & Team Management - Self-starting and highly motivated - Proven ability to oversee, motivate, and encourage a diverse team. - Excellent communication and interpersonal skills to build positive relationships with team members, collaborators and customers. - Ability to promote a positive and supportive work environment for maximum productivity. Customer Service & Operations - Exceptional customer service skills with a focus on exceeding guest expectations, and setting a friendly, welcoming atmosphere for all. - In-depth knowledge of coffee as well as preparation techniques and equipment. - Good knowledge of UK food hygiene and safety regulations. - Ability to handle customer complaints and resolve issues in a professional and timely manner. - Detail-focussed, with a proven track record in maintaining high standards of service, cleanliness, and presentation throughout venues. Problem-Solving & Decision-Making - Ability to make sound decisions under pressure and in fast-paced environments. - A proactive approach to anticipating and mitigating potential risks and challenges. - Excellent organisational and planning skills to ensure smooth daily operations and event execution. Additional Skills - Proficiency in relevant POS systems. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Commitment to continuous learning and development within the hospitality industry. If you’re interested we’d love to hear from you!
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Sales Executive to join our team and play a pivotal role in ensuring the smooth and efficient operation of our business. They will mainly be responsible for the following tasks- · To discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold. · To quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate, · To makes follow up visits to ensure customer satisfaction and to obtain further orders. · To stays abreast of advances in product/field and suggests possible improvements to product or service, · To maintains records and accounts of sales made and handles customer complaints. Skills, experience, and qualification required for the role. · Proven experience as a Sales Executive or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. · Experience in the similar role for 3 years is desirable. If you are a skilled Chef looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.