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We're looking for an experienced CQC Registered Manager. Fulfill the role of Registered Manager with the CQC, ensuring all regulatory requirements are met, including: • filing all required notifications in a timely manner, • responding to CQC queries, • quality assurance, including ensuring regular audits and spot checks are undertaken to ensure continued compliance with CQC standards, • keeping the Nominated Individual informed, • maintain a positive working relationship with the relevant inspector, • be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures, • undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care, • understand and monitor health and safety, • act as lead for infection prevention and control, • maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business, • effectively manage complaints and incidents, • be prepared to work flexibly to ensure the safe delivery of the service, • promote choice, control and dignity for all clients, ensuring all care plans are person-centered, • ensure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support, • ensure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy, • act as an ambassador for the electronic care system, Care Control, ensuring all staff are fully versed in its use, • manage the effective recruitment, induction and training of the team leaders, care & support workers and the administrator, • identify ongoing training needs and ensure staff are up to date with current best practice, • ensure information, guidance and ongoing supervision is provided to enable staff to effectively and safely, • make sure appraisals are carried out and staff performance is effectively managed, • ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care & support workers are sick or absent A detailed job description will be provided.

Why Orri? Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a Clinical Lead for our outpatient and online services. About the role: This is an exciting new role that will clinically lead and manage the services, as well as supporting with service development. You will work closely with the Director or Outpatient and Online Services with a specific focus on leading the clinical day to day running of the service. You will provide a crucial link with the In person Day Care Service Manager and team. You will work with both adults and young people (aged 13 and above), and their families, ensuring care is age-appropriate, inclusive, and collaborative. You will ensure risk assessments, consents, and physical observations are up to date and compliant, and will lead on investigations, identifying and implementing improvements to enhance the quality and safety of our services. Main duties and responsibilities: • To ensure the service delivered meets the high levels of care offered at Orri, you will oversee team members delivering client work leading handovers, offering line management, reflective practice, mentoring, and supervision. You will support team members with higher risk clients and support clients when risks or concerns are increasing., • You will be an active part of the service development working with the CEO, Managing Director, Service Director and Director of Outpatient and Online Services. You will lead on embedding specialist pathways, clinical operational and case management processes and specific diagnosis focused programmes and outcomes into the Outpatient and Online Daycare services establishing safe, effective and responsive processes. You will work with the Service Director and Research and Development team to monitor outcomes and use this data to inform ongoing service delivery., • Alongside the Director of Outpatient and Online Services you will ensure the service is meeting its regulatory requirements and ensure it continues to deliver outstanding care across the CQC Key Lines of Enquiry., • You will support risk management and safeguarding, and manage concerns, complaints and compliments ensuring the service is open to learning from mistakes., • Alongside the Outpatient and Online Service Director you will work to constantly improve the service with strong quality initiatives. You will work alongside the Social Worker when managing safeguarding and the Nurse Lead to ensure clients physical health pathways are delivered., • The Clinical Lead works closely with the Admissions Manager to ensure that all aspects of the admission (pre intake, admission and discharge) are met with responsive, effective, caring and safe processes and promotes Orri’s values and commitment to recovery throughout., • The Clinical Lead works closely with the Nurse Lead and the Care, Quality and Compliance Manager to ensure the service maintains its high levels of clinical documentation, auditing and regulatory compliance, and works alongside the team the team to ensure that best practices are followed, both for clinical treatment and management, in accordance with Orri’s policies and Regulatory requirements., • The Clinical Lead works closely with the Head of Diversity, Equity and Inclusion. You will actively promote Diversity, Equity and Inclusion by both attending and supporting team members attendance in Orri’s DEI programme. You will embed DEI policies and practices into the outpatient team to support the healthy functioning of the service and to ensure we meet the diverse need of the team and our clients. Desired Skills and Expertise: • The Clinical Lead is an accredited clinician (Psychotherapist, Psychologist, OT, Nurse, Dietitian) with experience of working in an Eating Disorder (preferred) or Psychiatric setting., • Extensive experience working with eating disorders across different levels of care, including outpatient and online settings., • Proven clinical leadership skills, with the ability to guide, support, and inspire a multidisciplinary team., • Skilled in clinical risk assessment, safeguarding, and crisis management., • Experience in service development, audit, and quality improvement processes. Benefits: • 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

We're currently partnering with a leading international pharmaceutical company to recruit a Junior CRA. Location: West London Hybrid: Twice a week in office DESCRIPTION OF THE ROLE • Site evaluation and setup for commercial distribution including training of dosing in collaboration with the Clinical Project Manager or designee, • Maintenance of contacts with sites for commercial distribution and sites which may be involved in clinical trials, • Collection of essential documents according to ICH-GCP E6 (R2) and applicable regulations, • Monitoring of data collection and pharmacovigilance/ safety reporting at the sites where a post authorisation study is conducted, • Site setup, initiation, close-out and management (including monitoring) of sites participating in clinical and post-authorisation studies on an as needs basis, • Site management including site supplies, site payment process, etc., • Study/clinical trial status tracking and progress update to team, • EC/IRB and regulatory submissions, • Participation in investigator meetings and other meetings as necessary, • Attendance of conferences as applicable, • Contribution to other tasks such as creation of newsletters as directed by the Clinical Project Manager or designee, • Assist with audits as required, • Contribute to initiatives and process improvements as required, • Contribute to Literature Reviews. KEY RESULT AREAS • Feasibility assessments/visit evaluations for clinical and post-authorisation studies, • Site setup for commercial distribution according to post-authorisation requirements, • Site setup for clinical trials (as needs basis), • Site management: investigating, following up and escalating site issues as needed., • Delivery of data accuracy through CRF review through on-site and remote monitoring according to the risk-based monitoring plan to ensure patient safety, compliance and decreased risks., • Assistance with pharmacovigilance, safety reporting management and investigations of quality complaints, • In-house/ on-site document quality management (including, but not limited to, trial master file, investigator site file). QUALIFICATIONS/EXPERIENCE • Graduate qualifications in Biological Sciences, Nursing, Pharmacy or related discipline, • Post-graduate qualifications desirable, • At least 2 years proven experience as a CRA, • Working knowledge of ICH GCP guidelines, • On-site experience, • Proven experience in managing clinical trials/projects WHAT'S ON OFFER • A competitive salary with benefits., • The chance to contribute and be part of team whose work directly benefits healthcare and strives to improve people's lives., • A real hands-on opportunity to gain a high degree of commercial exposure., • The chance to work alongside world-leading scientific experts., • Working with highly-talented and dedicated colleagues in a fast-growing company that combines a focus on cutting-edge science with commercial delivery. Interested in making a difference? Apply now or reach out to learn more about this exciting opportunity!

Handling complaints and providing solutions * Maintaining policies and procedures in accordance with company policies * Ensuring compliance The Successful Applicant will need to possess the following skills: * Must have 2 years’ experience as a Property Manager * The candidates mu

About Us: Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability. Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way. Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability. Role Overview As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre. This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities. Key Responsibilities Leadership & People Management • Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth., • Delegate effectively, monitor performance, and address any issues promptly and constructively., • Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment., • Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency., • Analyse KPIs, attendance, and academic progress to identify improvement opportunities., • Develop and execute a clear plan to achieve short- and long-term performance goals., • Build strong relationships with parents, students, and local partners., • Manage budgets, petty cash, and expenditure tracking., • Maintain accurate records for students, staff, incidents, and compliance., • Prepare performance and feedback reports for senior management., • Manage and monitor credit control, • Proven leadership and team management experience in education, training, or a customer-facing role., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication and interpersonal skills., • Comfortable using performance data to make decisions and drive improvements., • Competence with Microsoft Office, CRM systems., • Experience in tuition, education, or training environments., • Knowledge of Ofsted compliance, awarding body processes, or exam centre management., • Budget management and KPI tracking experience., • Background in management, sales, marketing, or community engagement. Why Join Us? • Lead a centre where your impact directly shapes student success and community reputation., • Competitive salary with scope for growth.

About us Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, Nails & Legs. At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry. Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs. Job Purpose To oversee the daily operations of the clinic, assisting and supporting the clinic manager and/or Head of Clinics, managing staff performance, assisting in driving sales growth through diary management, and ensuring a consistently exceptional client experience in line with Margaret Dabbs London’s brand standards. Key Responsibilities Clinic Operations & Customer Service • Oversee day-to-day clinic operations to ensure seamless service delivery and operational efficiency., • Maintain high standards of customer service and clinic presentation, promoting best practices across the team and providing feedback to line managers, • Overview and report to line manager that all treatments are delivered in accordance with Margaret Dabbs London’s treatment protocols., • Assist the Head of Clinics and/ or Head of Sales in providing operational support and cover during staff shortages due to sickness or holiday., • Report, escalate, and follow up on any clinic-related issues, ensuring resolution and maintenance of high standards. Client Engagement & Sales • Deliver a premium client experience across all communication channels, including face-to-face, phone, and email., • Promote awareness and uptake of the signature Medical Pedicure and additional services, maximizing appointment value., • Experienced in CRM and using booking systems effectively (experience with Zenoti is advantageous)., • Manage clinic diaries to maximize service capacity with multiple services per booking to maximize the utilization rate across clinic, • Monitor feedback internally and act upon client feedback to continuously improve clinic operations and service quality., • Take ownership of client complaints at the clinic level; report to line management ensuring timely and professional resolution in line with the complaint procedure., • Assist in providing 1:1 feedback to team members on Phone Handling Performance and overall performance when outlined by Head of Clinics and/or Head of Sales, • Attend weekly sales meetings if requested by Head of Sales/ Head of Clinics to review trends, address challenges, and align sales goals and targets. Staff Leadership & Development • Lead, support and develop both new and existing team members to build a high-performing, motivated clinic team., • Carry out return-to-work interviews following staff absence to ensure well-being, support reintegration, and manage attendance effectively., • Carry out post-probationary review meetings to assess performance, provide feedback, and outline development plans or next steps., • In alignment with the Head of Clinics and Head of Sales- Conduct monthly 1:1 performance review to evaluate reception and beauty staff, identify development needs, and individual skill sets ensuring these are utilized in our service offerings., • Assist in Ensuring the team is confident in advising clients on the most appropriate services and products for their needs., • Collaborate with the Head of Clinics and Head of Podiatry to share operational insights and identify areas for improvement., • Ensure clinic staff operate in full compliance with company policies and procedures., • Follow the companies’ policies and procedures as per the Employee Handbook in managing sickness, lateness, escalating staffing or HR-related issues to the appropriate department as required., • Enforce team KPIs set by Head of Clinics and/or Head of Sales, ensuring performance targets are met or exceeded., • Assist in Identifying staffing gaps and recruitment needs to maintain adequate resource levels and feedback to line management., • In alignment with head of clinics and/or head of sales, manage staff Rota to ensure optimal coverage and maximize diary utilization. Stock & Financial Management • Assist in conducting daily stock checks and monthly audits to ensure inventory accuracy., • Place stock orders for both retail and professional use, liaising with podiatry staff regarding consumable requirements., • Perform daily cashing-up procedures and submit revenue reports alongside detailed end-of-day handovers. The ideal candidate will demonstrate: • 2+ years’ experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness environment, • Proven ability to lead, motivate, and manage teams to achieve operational goals and maintain exceptional service standards, • Excellent client engagement and sales acumen, with a strong track record in driving revenue through service and retail performance, • Exceptional communication and interpersonal skills, able to liaise confidently with clients, team members, and senior management, • Strong time management and organizational skills, with the ability to oversee complex diaries, manage scheduling conflicts, and optimize staff resources, • Keen attention to detail and a results-oriented mindset, constantly seeking improvement in both client experience and operational performance, • A confident and empathetic people leader, capable of handling staff issues and ongoing training, • A proactive, adaptable, and quick learner with a commitment to continuous professional development and career progression within the company, • Strong IT and systems literacy, including appointment booking systems, Microsoft Outlook, Word, and basic reporting tools Our offer • 12.5% commission on retail product sales, • 5% commission on all block treatment bookings (excluding Laser), • 28 days holiday (including bank holidays), increasing by 1 day every 2 years of service, • Company pension scheme, • Employee referral bonus (up to £500), • 35% staff discount on all products, • Two annual staff shopping days with 50% discount, • Paid day off for your birthday, • Gifts for new product launches, • Regular social events (e.g. Christmas party, annual fish & chips evening), • One free treatment voucher, every 6 months for family and friends, • Professional development and training opportunities, • Career progression and internal transfer opportunities Schedule: • 40-hour week – 5 days per week, • Full-time position available including at least one day of the weekend. Experience: • Salon or Retail environment: 2+ year (Preferred) Licence: • NVQ Level 2 Beauty Therapy (Preferred) Work remotely: • N/A Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.

Deputy Boutique Manager Summary: This role supports the Boutique Manager in all aspects of boutique operations, driving profitability through team development, exceptional customer experience, and robust client relationship management. The Deputy Manager is key to upholding the boutique's reputation by exceeding client expectations and ensuring adherence to company policies and procedures. Key Responsibilities Boutique Performance • Achieve monthly and yearly boutique turnover and key performance indicators (KPIs)., • Meet personal sales targets., • Set goals for sales associates and provide daily motivation., • Conduct monthly performance reviews when the Boutique Manager is absent., • Support the Boutique Manager with all managerial and operational tasks., • Build and maintain strong relationships with clients, stakeholders, and the office team., • Identify and create sales opportunities both within and outside the boutique. Client Relationship Management (CRM) • Ensure the team meets all CRM KPIs., • Lead by example in all CRM behaviors and disciplines. Operations • Conduct monthly stocktakes, ensuring accuracy and minimal discrepancies., • Ensure all stock is in saleable condition., • Contribute to stock management, review levels, and communicate product needs. Training & Development • Conduct briefings to ensure consistent communication and information flow., • Assist in creating, following up on, and providing feedback for training rotas. Customer Service & Aftersales • Strive to achieve a 25% conversion rate from service interactions to sales., • Proactively manage complaints through established processes. Service Excellence • Assist in ensuring the Selling Ceremony is consistently delivered., • Represent the Brand both inside and outside the boutique., • Aim for 100% Mystery Shopping results for the boutique team., • Ensure impeccable grooming standards are maintained., • Uphold and deliver company customer service standards., • Handle customer service requests and related processes. This is a rare role in an outstanding Fine Watch brand - get in touch ASAP!

Assistant Technical Manager You will be working for a well-established and highly respected manufacturer of high-quality, speciality products. ‎The business has been expanding with more exciting growth plans in the pipeline; therefore, this is an excellent time to join the team and progress with the company. About the Assistant Technical Manager job Reporting to the Technical Manager, the purpose of your role will be to ensure all technical issues are dealt with effectively and efficiently, ensure that all procedures are adhered to by employees and champion product safety, legality, and quality systems. You will deputise for the Technical Manager in their absence. Key tasks • Ensure company, customer, and legislative standards are met through HACCP, GMP, Quality Management Systems, and continual improvement processes., • Support audit preparation (BRC, Organic, Customer etc), maintain full product traceability, and manage production paperwork and compliance records., • Oversee internal testing (shelf life, weight etc), run taste panels and quality checks, and implement corrective actions to improve product quality and reduce complaints., • Assist the Technical Manager across daily tasks, support NPD trials/product launches, liaise with contractors, and promote health, safety, and hygiene standards on site. About You The successful candidate shall have experience within a similar Technical role in the food manufacturing industry. BRC experience is required and Health and Safety training would be advantageous. More details The Assistant Technical Manager job (ref:8944) is paying £40,000 - £45,000 according to your experience. The working hours are usual office hours. The site is located in North London and is commutable from surrounding areas. Alternate job titles - Assistant Technical Supervisor | Technical Coordinator | QA Manager | Quality Manager | Quality Assurance Manager | QA Supervisor | Food Manufacturing Technical Jobs

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

The Company This leading international food business specialises in high-quality frozen, chilled, and seasonal party foods, supplying major UK retailers as well as key foodservice partners across Europe and beyond. With manufacturing based in Southeast Asia, this is a fast-paced and agile company renowned for a broad portfolio of products. As they continue to expand across key markets, they are now looking to strengthen their UK technical team with the addition of an experienced Technical Quality Manager. The Role Reporting to the General Manager, and collaborating with the Compliance Manager this is a pivotal role in championing technical and quality assurance standards across the business. You’ll work closely with a internation QA function, and with UK customers to ensure that all products meet the highest standards of safety, quality, and legislative compliance. You’ll take ownership of technical excellence and driving continuous improvement across the full product lifecycle, from new product development to launch and post-launch evaluation. This includes managing customer complaints, leading audit, and staying ahead of emerging legislation. A key focus will be supporting innovation projects where you will collaborate with NPD and commercial teams to improve sustainability, packaging, and shelf life of products. You’ll travel frequently to SE Asia and other global supplier sites to support technical training, drive quality improvement initiatives and ensure product excellence that meets customer expectations. The Candidate We’re looking for a technically strong, commercially minded professional who’s passionate about food and quality. With proven experience at Quality or Technical Manager level and direct exposure to UK retailers. You must have strong communication abilities, including the sensitivity to work effectively with international teams where English may not be the first language. Your ability to build trust with customers, lead audits, manage multiple projects and balance commercial needs will set you apart. Experience in chilled and frozen food categories, BRC auditing experience and HACCP Level 4 qualification. Culinary skills and an understanding of food trends and sustainability would be a bonus. This is a broad, exciting role in a business where no two days are the same – and where international travel will be a regular part of the job. If you’re ready to be part of this growing business, then apply now or call 0345 2600 737 to find out more. Ref: L6896 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

Compliance Manager – FTSE250 FinTech 🚀 Propel is partnering with a publicly traded, high-growth FinTech that’s redefining the world of trading. With 340,000+ customers using their mobile, web, and desktop platforms globally, they’re building a new kind of investing experience, from stocks and crypto to options and futures. If you have 5+ years’ experience in compliance within financial services or similarly regulated industries, a strong understanding of FCA regulations (Consumer Duty, COBS, DISP), and a genuine interest in financial markets and crypto, this could be your next big career move. What you’ll be doing: • Leading Financial Promotions compliance, acting as a trusted advisor to marketing and leadership., • Guiding marketing and product teams on regulatory requirements for campaigns and product changes., • Advising the business on Consumer Duty obligations, ensuring policies and controls meet regulatory standards., • Delivering compliance training and supporting monitoring activities across the UK business., • Reviewing complex complaints and providing strategic advice on responses, including ombudsman cases., • Participating in Client Money and Assets Committees and operational risk reviews. What they’re looking for: • 5+ years of compliance experience in financial services or similar regulated sectors., • Solid knowledge of leveraged and non-leveraged trading products including crypto., • Strong grasp of FCA regulations relevant to retail investments., • Interest in financial markets and the UK regulatory landscape., • Excellent communication skills with ability to influence cross-functional teams., • Proactive, strategic thinker comfortable in a fast-paced environment. Location: London-based | Hybrid: 3 days in-office If you’re ready to take ownership of compliance in a dynamic fintech environment and work closely with multiple teams to help shape the business’ regulatory approach, apply now. Compliance Manager – FTSE250 FinTech 🚀

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (12-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Minimum 1 years’ experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 12-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait., • Shopping discounts – Save money every day with a range of retail discounts., • Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out., • Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days., • Employee Discount – 75% off treatments., • Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

About the Role Our client, a leading professional regulator, is seeking a Case Manager to join their Fitness to Practise (FtP) team on an ongoing temporary basis. This is an excellent opportunity to play a key role in protecting the public and maintaining professional standards within a respected organisation. As a Case Manager, you will manage a caseload of Fitness to Practise investigations, ensuring each case is progressed efficiently, fairly, and in line with regulatory requirements. Key Responsibilities • Manage a portfolio of FtP cases from initial assessment through to resolution., • Gather, analyse, and assess evidence to support decision-making., • Liaise with complainants, registrants, witnesses, and legal professionals., • Draft clear, accurate correspondence, reports, and case summaries., • Monitor and progress cases in line with agreed timescales and regulatory standards., • Contribute to the continuous improvement of case management processes. Person Specification Essential • Previous experience of case management, investigations, or regulatory processes., • Strong analytical and decision-making skills., • Excellent written and verbal communication skills., • Ability to manage competing priorities and meet deadlines., • Strong organisational skills and attention to detail., • Experience in a regulator, membership body, or public sector organisation., • Understanding of Fitness to Practise or complaints handling procedures. What’s on Offer • An ongoing temporary position with a respected regulator., • Hybrid working – 1–2 days per week in the office., • Competitive pay rate., • Valuable experience in the regulatory sector., • Supportive and collaborative team environment.

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

Job Title: Information Governance Manager Starting: ASAP Duration: Until at least 28/02/2026 and then could be extended. Location: North London Closest Station: Old Street Hours: Monday – Friday, 9 – 5:30 Band: 8A Pay: £26ph - £30ph PAYE Inclusive of Holiday Pay – pay dependent on skill, experience and pay type Duties: • Coordinate and manage IG operations in support of research, keeping the management team updated on outcomes and escalating issues as appropriate., • Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats., • Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate., • Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval., • Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function., • Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations., • Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register., • Develop and provide tailored IG training and guidance for research colleagues., • Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research., • Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes., • Ensure the Trust is compliant with legislative requirement for data sharing or licensing., • Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes., • Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery., • Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust, • Manage, support and develop the Information Compliance Officer., • Provide expert advice to the Trust on information governance related for contracts and agreements for research that involve processing personal data. Essential Knowledge & Experience: • Minimum five years’ experience of working in the Information Governance field, • In-depth experience of working in an Information Governance/ field with care provider(s) higher education, or research institution., • Two years’ experience of handling Freedom of Information requests, • Experience of team and staff management, • Dealing with members of the public, • Three years’ experience of developing awareness and training programs for staff, • Providing IG as service in a research environment, • Knowledge of Information Governance issues relevant to the health or social care including relevant specialist organizational / procedural / policy knowledge in relation to records and information management., • Sound knowledge and understanding of NHS Information Governance agenda and the Data Security & Protection Toolkit, • Knowledge and understanding of the IG agenda, including Data Protection Act, Freedom of Information (FOI) legislation, Caldicott Report guidelines, security, confidentiality, and the Goldacre Review., • Specialist knowledge of IG in the research context Skills: • Ability to deal with complex issues and to distil information to identify what is required and seek appropriate responses, • Ability to liaise with a range of internal and external stakeholders of all grades, and able to build effective working relationships with customers, managers and staff, • Ability to work to a demanding work schedule, • Ability to work with a high degree of accuracy and detail, • Ability to undertake thematic analysis of risks, incidents and other compliance elements, • Good organizational skills and ability to prioritize between competing demands., • Good numerical skills and ability to analyze complex issues., • Good all round IT skills including email, internet, word processing, spreadsheet, presentation and database software., • High level of drive and determination., • Sound judgement and attention to detail., • Able to build effective contacts and networks., • Ability to work effectively as part of a team. Personal Qualities: • Evidence of commitment to personal development and training., • Responsive and enthusiastic., • Practical approach to problem solving., • Flexible attitude to working., • Ability to engage and motivate people., • Ability to work both independently and effectively with a team., • Ability to work under pressure and to deadlines., • Ability to manage work and prioritize workload.

<< ON BEHALF OF A CLIENT >> MEMBERSHIP MANAGER London Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success. ROLE OVERVIEW: The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives. RESPONSIBILITIES: • Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community., • Review and process new membership applications, ensuring that candidates meet, • the club’s criteria., • Conduct membership interviews and meet prospective members to understand, • their expectations and motivations for joining., • Work closely with the marketing team to ensure membership campaigns and events, • are aligned with target member demographics., • Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community., • Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club., • Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience., • Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately., • Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations., • Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere., • Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible., • Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system., • Develop personalised communications for renewals, including reminder letters or phone calls., • REQUIREMENTS:, • Minimum of 4 years of experience in a membership department within a private members’ club., • Proven ability to recruit, manage and retain high-net-worth members., • Exceptional interpersonal skills, with the ability to build lasting relationships with high-, • profile individuals and understand their unique needs., • Strong customer service orientation, with a focus on delivering exceptional,, • personalised experiences., • Excellent verbal and written communication skills, with the ability to craft compelling, • messages and engage with members at all levels., • Comfortable with public speaking and representing the club at events, member, • gatherings and other interactions., • Strong administrative and organisational skills, with the ability to manage multiple tasks, • and priorities simultaneously., • Proficiency in using CRM systems, Microsoft Office Suite and membership management, • tools., • High level of discretion and professionalism, with an ability to handle sensitive, • information and high-profile individuals in a confidential manner., • Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation., • Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency., • A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism., • Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction. WHAT WE OFFER: • Competitive salary with performance-based bonuses.

ROLE OVERVIEW // We are recruiting for an experienced Global Mobility Adviser to join the Human Resources (HR) department on a permanent basis. The HR department comprises the following teams – Recruitment, HR Advisory & Diversity & Inclusion, HR Systems & MI, Global Mobility, Reward, Benefits & Wellbeing, Employee Relations and Early Careers Development. The Senior Global Mobility Manager manages the Global Mobility team-members comprising of two Global Mobility Advisers. The Global Mobility Advisers will be responsible for providing support to the Senior Global Mobility Manager to ensure the successful delivery of the global mobility framework and procedure, including immigration, relocation and associated governance. The role supports both the business and individuals to ensure moves are compliant, efficient, and beneficial for career development and firm strategy. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Coordinate and track international secondments (e.g. to overseas offices or relationship firms), including preparing secondment documentation, cost projections for the Secondment Committee, and briefings., • Support visa and immigration applications, often working with external providers., • Track visa expiry dates and ensure timely renewals or exits to maintain compliance., • Advise partners, HR, and secondees on mobility risks, benefits, and logistics., • Liaise with internal and external tax advisers to manage tax briefings, equalisation, and employer obligations., • Ensure compliance with home and host country requirements, e.g. employment law, payroll, and social security., • Apply the firm’s global mobility and secondment policies consistently and help maintain and improve policy documents, processes, and internal guidance., • Maintain accurate data on secondees and secondments., • Prepare reports for senior leadership or committees on secondment activity, trends, and costs., • Assist the Senior Global Mobility Manager to enhance the lawyer experience and support career development., • Assist the Senior Global Mobility Manager to enable strategic talent movement to meet client and business needs., • Support the firm’s reputation and relationships through smooth secondments and risk mitigation., • Responsible for collating per diem, expenses, and payroll spreadsheets for overseas secondments., • Responsible for the annual per diem review for short-term secondees., • Escalate policy or process exceptions, compliance risks or vendor performance issues and secondee complaints to Senior Global Mobility Manager and stakeholders where appropriate., • Responsible for the annual salary and discretionary bonus reviews, together with the bi-annual overseas allowance and fixed exchange rate review for long-term secondees., • Responsible for annual Global Mobility projected budget for Finance., • Keeping abreast of industry trends and developments, through a strong network of external contacts both within and outside the legal sector and making recommendations for change within the firm where appropriate. CANDIDATE PROFILE // Candidates for this position must have: • Experience working in a similar role (i.e. inhouse) within a professional services environment., • Client focused and commercially minded with the ability to adapt approach and service., • Strong understanding of immigration and tax issues in key jurisdictions such as UK, HK, EU, and US., • Experience of using HR systems (Workday HR experience would be advantageous) and producing reports., • Experience working cross-functionally with HR, Finance, and Compliance., • Strong organisational and communication skills, especially when supporting senior stakeholders., • Knowledge of secondment models (e.g. client, international office, relationship firm)., • The ability to build strong business relationships with internal and external contacts and the resilience to deal with demanding individuals., • Proactive, prepared to take a hands-on approach to managing their workload using their own initiative., • Comfortable accepting instructions and guidance from different key stakeholders and managing several priorities at one time., • Ability to work collaboratively in a team but comfortable working on their own., • Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines., • Excellent attention to detail., • Experience of Microsoft Office Packages (Word, Excel, and PowerPoint)., • Experience of working in a diverse team whilst fostering an inclusive team culture., • High level of professionalism and integrity; displaying the highest standard of professional ethics., • A willingness to provide feedback, share information, contribute ideas and suggestions as necessary., • Excellent interpersonal and communication skills, written, spoken and presentational, including strong influencing skills., • Any other duties required. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

*This is not a Technical or IT role: Job Description: To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business Oversee the maintenance of local governance and controls including, but not limited to: • Adherence to all corporate policies and procedures, • Appropriate queue and people management, • Relevant client and regulatory change, • Evidence of people and process development including workflow and people competency, • Timely closure of all agreed audit actions Work closely with clients to ensure that The Customer Relations team is working within prescribed client complaint frameworks. Attend and lead regular Complaint-based Client calls. Represent HCL on monthly Client Assurance meetings. To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware of their roles and responsibilities. Ensure that regular 1-2-1’s and annual appraisals are completed in line with core HCL principles. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business. Key tasks & responsibilities • Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law., • Ensuring the support of an effective and efficient Complaint handling function to our clients., • Overseeing the development of case handlers, in accordance with Business demand., • Establishing consistent and appropriate decisions methodology supported by HCL T&U., • Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers., • Educating and disseminating best practice for the effective handling of complaints., • Expanding on existing Root Cause Framework, • Overseeing outcomes and actions identified through conduct root cause analysis., • Managing workloads to ensure Complaints are resolved within regulatory timeframes., • On-going review of work processes with a view to continual improvement in the handling of complaints., • Supporting the introduction of Internal Audit recommendations., • Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact., • Communicate to management where processes or actions that might be contrary to Conduct Risk and Consumer Duty obligations in order that these can be managed and mitigated before they crystallize., • Ensuring that the service is fully compliant with all current regulatory, technical, professional and industry developments. Specifically, fully embedding and maintaining a TCF culture.

Front Office team in our growing luxury boutique hotel. Reporting to the Rooms Division Manager, the. Key responsibilities include supervising the front office team, training and developing staff, handling guest complaints professionally, managing room assignments, and ensuring smooth day-to-day ope

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

About Us: Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability. Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way. Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability. Role Overview As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre. This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities. Key Responsibilities Leadership & People Management • Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth., • Delegate effectively, monitor performance, and address any issues promptly and constructively., • Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment., • Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency., • Analyse KPIs, attendance, and academic progress to identify improvement opportunities., • Develop and execute a clear plan to achieve short- and long-term performance goals., • Build strong relationships with parents, students, and local partners., • Manage budgets, petty cash, and expenditure tracking., • Maintain accurate records for students, staff, incidents, and compliance., • Prepare performance and feedback reports for senior management., • Manage and monitor credit control, • Proven leadership and team management experience in education, training, or a customer-facing role., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication and interpersonal skills., • Comfortable using performance data to make decisions and drive improvements., • Competence with Microsoft Office, CRM systems., • Experience in tuition, education, or training environments., • Knowledge of Ofsted compliance, awarding body processes, or exam centre management., • Budget management and KPI tracking experience., • Background in management, sales, marketing, or community engagement. Why Join Us? • Lead a centre where your impact directly shapes student success and community reputation., • Competitive salary with scope for growth.

As the Complaints and Claims Manager, you will lead and manage the operational delivery of the SQE complaints and malpractice process. As the Complaints Manager you will:.

Why Orri? Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a Clinical Lead for our outpatient and online services. About the role: This is an exciting new role that will clinically lead and manage the services, as well as supporting with service development. You will work closely with the Director or Outpatient and Online Services with a specific focus on leading the clinical day to day running of the service. You will provide a crucial link with the In person Day Care Service Manager and team. You will work with both adults and young people (aged 13 and above), and their families, ensuring care is age-appropriate, inclusive, and collaborative. You will ensure risk assessments, consents, and physical observations are up to date and compliant, and will lead on investigations, identifying and implementing improvements to enhance the quality and safety of our services. Main duties and responsibilities: • To ensure the service delivered meets the high levels of care offered at Orri, you will oversee team members delivering client work leading handovers, offering line management, reflective practice, mentoring, and supervision. You will support team members with higher risk clients and support clients when risks or concerns are increasing., • You will be an active part of the service development working with the CEO, Managing Director, Service Director and Director of Outpatient and Online Services. You will lead on embedding specialist pathways, clinical operational and case management processes and specific diagnosis focused programmes and outcomes into the Outpatient and Online Daycare services establishing safe, effective and responsive processes. You will work with the Service Director and Research and Development team to monitor outcomes and use this data to inform ongoing service delivery., • Alongside the Director of Outpatient and Online Services you will ensure the service is meeting its regulatory requirements and ensure it continues to deliver outstanding care across the CQC Key Lines of Enquiry., • You will support risk management and safeguarding, and manage concerns, complaints and compliments ensuring the service is open to learning from mistakes., • Alongside the Outpatient and Online Service Director you will work to constantly improve the service with strong quality initiatives. You will work alongside the Social Worker when managing safeguarding and the Nurse Lead to ensure clients physical health pathways are delivered., • The Clinical Lead works closely with the Admissions Manager to ensure that all aspects of the admission (pre intake, admission and discharge) are met with responsive, effective, caring and safe processes and promotes Orri’s values and commitment to recovery throughout., • The Clinical Lead works closely with the Nurse Lead and the Care, Quality and Compliance Manager to ensure the service maintains its high levels of clinical documentation, auditing and regulatory compliance, and works alongside the team the team to ensure that best practices are followed, both for clinical treatment and management, in accordance with Orri’s policies and Regulatory requirements., • The Clinical Lead works closely with the Head of Diversity, Equity and Inclusion. You will actively promote Diversity, Equity and Inclusion by both attending and supporting team members attendance in Orri’s DEI programme. You will embed DEI policies and practices into the outpatient team to support the healthy functioning of the service and to ensure we meet the diverse need of the team and our clients. Desired Skills and Expertise: • The Clinical Lead is an accredited clinician (Psychotherapist, Psychologist, OT, Nurse, Dietitian) with experience of working in an Eating Disorder (preferred) or Psychiatric setting., • Extensive experience working with eating disorders across different levels of care, including outpatient and online settings., • Proven clinical leadership skills, with the ability to guide, support, and inspire a multidisciplinary team., • Skilled in clinical risk assessment, safeguarding, and crisis management., • Experience in service development, audit, and quality improvement processes. Benefits: • 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

Quality & Coordination Manager – Repairs & Maintenance. A senior role responsible for the day to day management of Quality and Co-ordination of the 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commer

Deputy Patient Experience Manager.The London Clinic, 1 Park Square West, London, NW1 4LB.Hybrid working with 3 days onsite.We are currently looking to recruit a Deputy Patient Experience Manager to join our Clinical Governance team.This is a key role in ensuring that concerns and complaints are mana

Deputy Head of Service (Shared Lives) Salary: £45,000 per year Job Ref No: DHOS072025 Hours: 37 hours per week Location: Office closest to applicant (listed in the job description) Contract type: Permanent Are you passionate about making sure people have a voice and a choice when it comes to their care? Fancy a new role you can get your teeth into and make a big impact? We’re on the hunt for a new deputy head of our Shared Lives service. What is Shared Lives? Shared Lives is a little bit like fostering, but it’s for adults who need some support to live as independently as possible. Someone who needs support goes to live with one of our ace Shared Lives carers and they support them to live their best lives, do all the things they love and be part of their communities. PSS invented Shared Lives back in 1978 and it’s now become a national model of care that lots of other social care providers run. We’re really proud of that. It’s the most brilliant, safe and cost-effective form of care there is (and we’re not just biased – in October 2023, CQC rated 97% of Shared Lives schemes in England as good or outstanding, in comparison to just 78% for the wider social care sector!). We have Shared Lives schemes in seven different places across England and North Wales – and we’ve got big plans to add to that. What do we need out deputy head of Shared Lives to do? Alongside the head of Shared Lives, your job will be to make sure each one of the services in Shared Lives is absolutely top-notch in every way: • They provide excellent support to the people who use our Shared Lives service, • They support people to reach their goals, • Any issues that crop up are dealt with effectively and in line with our policies and procedures, • They run effectively and like clockwork (but are flexible enough to change things up when it’s needed – even if it’s how things have always been done);, • They’re performing well financially, they’re sustainable and they’re cost-effective, • Carers, PSS Shared Lives teammates and people we support all feel really well informed, motivated and part of a big family On a day-to-day basis, your work would involve things like: • Getting behind our Shared Lives teams and offering them your support with Care Quality Commission (CQC) compliance, safeguarding reports and complaints, • Leading the way when we win new contacts in new areas of the UK (the plan is to grow our schemes), • Deputising for our head of Shared Lives: maintaining the risk register for services, identifying, managing, monitoring and escalating risks appropriately when our head of Shared Lives isn’t around, • Helping keep our Shared Lives carers and supported people feeling happy, connected, motivated and part of our big Shared Lives family, • Finding out what our carers and supported people need and how they feel things are going by heading out on the road to meet them Check out the full job description on our website for more info about what you’ll need to do in this role. So what are we looking for? We’re on the hunt for someone who (amongst other things): • leads teams brilliantly and especially through periods of change, has great people skills, communicates well and brings people along with them on the journey;, • is open-minded, determined, professional, big-hearted and genuine;, • understands and knows lots about the relevant quality and regulatory frameworks for health and social care;, • builds fantastic relationships with people;, • is self-aware and takes accountability for results whether they’re good or bad;, • loves driving continuous improvement strategies to make sure we’re getting nothing but excellent outcomes for the people we support; and Before you apply, we just want to let you know some key information about our selection process: We have an equity, diversity and inclusion (EDI) policy, which aims to remove any kind of discrimination in employment. Our candidates are selected on merit only, which means they’ll be given equal opportunities no-matter what their age, disability, gender, sexual orientation, marital status, race, religion or beliefs might be. Once you hit that ‘apply’ button, you’ll be taken across to an online recruitment system called Applied. Applied is the only hiring software with diversity and fairness built into every step of the process and we’re very proud to partner with them to help us give you an unbiased recruitment experience. Applied wants to make sure its doing its job by finding out more about the socio-economic backgrounds of people applying for roles through their site. Once you register your details on the Applied site, you’ll be asked to give a bit of info about you: things like your age, gender, ethnicity, etc. You’ll also be asked questions around whether your parents went to university and whether you had free meals at school. These questions are set by Applied experts based on extensive research and expertise, and you can find out more about this ___. This information is completely anonymised, and here at PSS, we never see answers linked to a candidate’s name. The answers you give here don’t form any part of our decision-making. We only receive combined data about an applicant pool (and only when there’s enough applicants to ensure that answers can remain anonymous). We report on this data every quarter to help us find out if there’s anything in our process that harms the chances of success for candidates from minority groups and any possible steps to help improve this. If you still prefer not to answer, that’s no problem at all - there’s also an option to select ‘prefer not to say’. The only EDI-related information that we will learn about you is if you tell us that you have any reasonable adjustments needed at any part of our process. Your trusty candidate pack will also help you get a feel for what it’s like to work with us, find out what we’re looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team. Each section is crammed with hints and tips to help you make a great application, so please take the time to give it a good read. Please feel free to get in touch with us if you have any questions about the above by emailing ___ or calling our team on 0151 702 5555. We also welcome any feedback you might have about our approach so there’ll be plenty of opportunities for you to give this as part of the process. Like the sound of it? Come and join us! Closing date: Friday 19th September 2025 PSS values the importance of diversity

The City of London Corporation provides local government services for the financial and commercial heart of Britain, the “Square Mile.” It is committed to promoting and maintaining high standards of conduct amongst its elected members who serve the City’s residents, workers and businesses. The Corporation is seeking four Independent Persons to join its established Panel of Independent Persons, in the place of four members who are stepping down from the Panel in 2025. Under the Localism Act 2011, the Corporation must appoint at least one independent person whose views must be sought and taken into account before it makes a decision on a complaint against a member. The Corporation undertook a review of its overall governance arrangements in 2021 and, as part of this, reviewed its standards regime in particular. Following this, they recruited a “Panel of Independent Persons”, to assist the Corporation in promoting and maintaining high standards of conduct by elected and co-opted members. The Panel has been in operating since 2022 and consists of a total of twelve members and provides objective and impartial views on complaints against elected and co-opted members for consideration by the Court of Common Council. The Independent Persons may also be called to give a view to a member against whom a complaint has been made or in relation to certain disciplinary matters relating to senior officers. In addition to the usual duties of an Independent Person, those appointed to the Panel will also be empowered to maintain the rules and procedures for a three-stage process (incorporating potential informal resolution processes and an investigation stage, the formal hearing stage, and an appeals process), providing greater autonomy and independence than under previous arrangements. The Panel will also consider applications for dispensations to speak and vote at meetings where there might be considered to be a potential conflict of interest and make recommendations to the Town Clerk thereon. We are seeking individuals with relevant experience in the private or public sector and with a keen interest in local government and standards of behaviour – a legal background is not essential, and we welcome a diverse range of relevant employment / sector background. Good communication and questioning skills are vital as is the ability to be objective, assertive and non-judgemental. There is a requirement to ensure panel members can demonstrate impartiality and integrity which the public can have full confidence in. A daily attendance allowance of £300 will be paid and reasonable travel expenses will also be reimbursed. Attendance depends on the number and complexity of cases to be dealt with as well as any necessary briefing and training sessions. Closing date: 12 noon on Monday 08th September 2025. Applications are to be made via email only, to apply please download and complete the application pack and send to Gemma Stokley by an email via the button below by midday on Monday 8 September 2025. Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OOTC723 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732. If this role is advertised as a secondment, secondments are subject to the agreement of your department releasing you, therefore, you need to discuss this with your line manager prior to applying. The purpose of this will be to discuss what, if any, impact your secondment might have on the service and service delivery should your application be successful, and how this might be addressed. The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. We reserve the right to close the advert earlier should we receive a high number of applications. Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.

Lead with care and confidence, helping to shape recovery-focused mental health support across our borough As a Mental Health Service Manager, you'll lead with care and clarity - supporting your teams, shaping joined-up services and helping residents with complex needs live more independently. Working Style: You'll be based in the Borough for 5 days a week, playing a key role in serving the local community. Flexible working will be reviewed and considered. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: This is a strategic leadership role where you'll take the lead on adult mental health social care across Kensington and Chelsea and Westminster. You'll manage and support teams to meet their statutory responsibilities, including safeguarding, Care Act duties and Section 117 aftercare - always keeping the focus on high-quality, person-centred support. You'll play a key role in making services work better for the people who use them - working closely with commissioners and partners across health, housing, legal services and the voluntary sector to shape clear pathways and integrated support. You'll also be responsible for leading the AMHP service and ensuring it operates safely, legally and effectively. From chairing complex case conferences and managing complaints to overseeing budgets and supporting service development, you'll help drive progress and consistency across the board. And, as a visible and approachable leader, you'll guide and support managers across your team with regular supervision and hands-on guidance. For further details, please review the Job Description and Person Specification What you'll bring You'll be a qualified social worker with current registration and experience as an Approved Mental Health Professional (AMHP). You bring deep knowledge of relevant legislation - including the Mental Health Act, Mental Capacity Act and Care Act - and understand what it takes to deliver high-quality support in complex, multi-agency settings. We're looking for someone with a clear vision, calm leadership and the ability to influence and inspire others. You'll be confident managing services, supporting learning and development, and making tough decisions when needed - always grounded in professionalism and care. Strong communication skills, a collaborative mindset and confidence with data and performance systems are key. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This is your chance to shape and lead services that have a direct impact on the lives of adults with mental health needs across two diverse boroughs. You'll join a supportive, committed and values-led leadership team. We work closely with our NHS partners, CNWL, and other agencies to make sure services are integrated, responsive and focused on recovery. With access to professional development and opportunities to shape new ways of working, you'll be supported to thrive in a role where your decisions truly matter. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This is a role where you'll live the 'we're all in' mindset every day - working across boundaries, leading with clarity and navigating challenges with a strong sense of purpose. What you do will directly improve how people are supported, and the impact will be felt across the services you lead and the lives you help shape. Interview and Role Details This role requires candidates to: • be AMHP qualified and be registered with Social Work England. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

We are looking for a dedicated and experienced Property Manager to join our team in Romford. This is a fantastic opportunity for someone looking to further their career in property management, with a full career path and support provided. If you are enthusiastic about property management, we would be excited to hear from you. Benefits of being a Property Manager at haart Estate Agents in Romford • Basic salary range of £24000 to £31500 per year, dependent on experience, • Additional £8,125 earnings expected through uncapped commission, • Minimum on-target earnings of £32125+ per year, • Company Car, • Career progression opportunities, • Company smart phone, for completing role-related tasks, • Industry-leading training, • Earn a nationally recognised qualification (inc. ARLA), • 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more, • Eye care, • Up to £500 for each successful Employee Referral you make, • 30 days' annual leave*, • Booking and conducting property inspections, • Negotiating tenancy extensions and/or renewals, • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties, • Deposit returns, • Resolving rental arrears, • Processing eviction requests, • Ensuring properties meet all regulatory health and safety standards, • Building and maintaining strong relationships with landlords and tenants, • Managing complaints, • Minimum 1+ years' previous experience in a Property Manager role, • Outstanding customer service, • Good telephone manner, • You must hold a valid Full UK Driving Licence, • If you hold an automatic-only driving licence, you may not receive a company car immediately. As such, you are required to have full access to your own vehicle that can be used for work purposes until such time as a company car is provided to you (no car allowance provided whilst using your own vehicle), • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website

Exciting Opportunity for Experienced Managers! Lead the way as a Property Management Manager with the U.K's largest independent property services group. Based at our vibrant Ealing office, immerse yourself in a dynamic environment where each day brings new challenges. Drive your team to deliver unparalleled service to landlords and tenants, making every moment count in this rewarding role! Ref: Indtpm What you will receive as a Property Management Manager at haart Estate Agents in Ealing • Basic salary range of £32500 to £43000 per year, dependent on experience, • Up to £7200 in capped commission (in addition to basic salary), • A further £3725 uncapped commission target (in addition to basic salary), • Minimum on-target earnings of £43425, • Company car, or a monthly Car Allowance*, • Career progression opportunities, • 30 days holiday allowance per year*, • Company smart phone, for completing role-related tasks, • Industry-leading training, • Earn a nationally recognised qualification (inc. ARLA), • 24/7 Access to our Employee Assistance Programme, • Eye care support, • Managing a team of property managers, to oversee our managed portfolio in Ealing, Hayes, and Shepperton, • Leading daily meetings with the Property Management team, • Coaching the team to achieve CSI's, • Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings), • Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies., • Property inspections, • Negotiating tenancy extensions and/or renewals, • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties, • Deposit returns, • Resolving rental arrears, • Processing eviction requests, • Ensuring all properties meet all regulatory health and safety standards, • Building and maintaining strong relationships with landlords and tenants, • Managing complaints, • Full UK Driving Licence, • Minimum of 3 years’ experience as a Property Manager within residential lettings, • Creates and encourages a positive team spirit and enjoyable working environment, • Develop your team, to advance their careers, • Communicate effectively, • Create and maintain strong relationships with all clients To be eligible to proceed in our recruitment process, you will need: • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. Car allowance is subject to your vehicle meeting certain company-set criteria (e.g. age of vehicle) Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.

The Donmar is looking for someone to cover our General Manager’s period of shared parental leave, from October 2025 to the end of April 2026. The role will suit an experienced theatre General Manager or HR professional, ideally with a qualification or equivalent professional experience. The General Manager is the HR lead for the organisation, supports the Executive Director with Board administration, and manages the theatre’s operations, HR and inclusion functions. Reporting to the Executive Director, this role manages the GM team, consisting of the Executive and Governance Administrator, General Management Coordinator, Head of Operations and Head of Inclusion and Skills. They are a key member of the Donmar’s Senior Management team, contributing to and supporting the Executive in the delivery of organisational strategy. Terms: approx 0.6- 0.8 FTE, working predominantly from the office but occasional working from home if needed. We are open to suggestions from experienced candidates who may wish to deliver the role on a freelance basis (no less than 3 days per week). Salary: £60k FTE pro rata (or equivalent freelance fee to be negotiated) How to apply: To apply please complete the online application form, including Supporting Statement and upload your CV to our Careers Page. Responsibilities include People and culture: • Holding the HR and Culture strategy for the organisation, supporting inclusion, wellbeing and engagement with our people, and dealing with HR issues as they arise., • Manage all policies and procedures, ensuring that all staff have appropriate access and we are compliant and up to date., • Manage the HR and GM budget lines., • With the Executive Director and Director of Finance, manage the salaries budget and sign off monthly payroll., • Manage systems to ensure workforce data is captured for monitoring required by internal KPIs, funders and stakeholders., • Create agendas and oversee minutes and the scheduling of meetings with support from the Executive and Governance Administrator., • Work with the ED on the drafting and collation of Board and subcommittee papers and agendas., • Ensure follow-up of actions for Board members, Executive, and SMT., • Maintain the Board’s register of interests and personal details; administrate Companies House/Charity Commission paperwork with the Director of Finance., • With the Head of Inclusion and Skills be the strategic lead for the Donmar’s EDI and Access strategy, engaging relevant teams to ensure the Donmar is welcoming to audiences, artists and staff and delivering industry best practice., • Ensure risk management is maintained across the organisation, including the updating of the risk register, in liaison with the Director of Finance., • Act as the point of contact for external legal advisors regarding HR or organisational matters. Knowledge and experience: • Strong knowledge of best practice HR processes, employment law, equality legislation, role and staffing structure design and recruitment, ideally with a recognised professional qualification or substantial experience gained in a similar role., • Experience of managing teams., • Experience of working with charity Boards, ideally in a supporting role and/or as Company Secretary., • Experience writing, reviewing and managing policies (especially HR policies)., • Experience contributing to, and supporting the delivery of, organisational strategy. Understanding of theatre operations, processes, and roles — or experience working within a creative environment., • A passionate advocate for equity, diversity and inclusion with experience of delivering best practice in this area., • Strong line management and interpersonal skills; able to communicate clearly and confidently with a wide range of people and stakeholders., • Experience managing budgets., • Exceptional organisational skills; able to prioritise effectively, work under pressure, and adapt to new situations., • Practical problem solver with a can-do attitude and keen attention to detail., • Collaborative team player, able to balance competing demands and build strong working relationships across the organisation.

Embark on an exciting journey with the UK's leading independent property services group as a Trainee Property Manager in Weston-Super-Mare! Experience the thrill of diverse challenges every day, playing a pivotal role in delivering outstanding service to landlords and tenants alike. Dive into a role where resilience is valued, and be part of an ever-evolving environment. As a Trainee Property Manager at haart Estate Agents in Weston-Super-Mare , you will receive: • £26700 OTE per year, • Uncapped commission, • 30 days annual leave (includes bank holidays*), • Enrolment at the Spicerhaart Learning & Development Centre, • Continued training as you grow and develop within your role, • Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership, • Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment, • Employee Assistance Programme (24/7 access to our confidential helpline), • Eye care, • Employee Referral Bonus, • Company Pension Scheme, • Personal ‘Talk Time’ with our CEOs, • Opportunity to earn a place on the plane for our annual Spicerhaart Incentive Trip, • Purpose-built training location, • Industry-leading training delivered through one-to-one and group sessions, • Day-to-day learning led by our industry experts, • Fully-paid hotel stay for the duration of your training at our Learning & Development Centre*, • Booking and conducting property inspections, • Negotiating tenancy extensions and/or renewals, • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties, • Deposit returns, • Resolving rental arrears, • Processing eviction requests, • Ensuring properties meet all regulatory health and safety standards, • Building and maintaining strong relationships with landlords and tenants, • Managing complaints, • Passion, • Ambition, • Drive, • Strong work ethic, • Positive mindset, • Solution finder, • Good communicator, • People skills, • Customer-focused, • You must hold a valid Full UK Driving Licence, • Full access to your own vehicle so that it can be used for work purposes, • Vehicle must be less than 10 years old, • Full business-use car insurance cover (if successful in securing the position) Terms & Conditions apply* Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit:

Customer Service Advisor Customer Service Advisor (Surveys and Reviews) To support the Mortgage Services and Lettings businesses by carrying out telephone surveys at case activation and collating completion survey data. Carry out any other surveys as directed by the Customer Relations Manager/ Senior Customer Relations Adviser. Provide support and assistance to other team members and line management by undertaking any other duties as required in order to meet the aims and objectives of the Quality Assurance department and the business in general, and as directed by the Lead Customer Relations Advisor. Duties Include: • Contributing to Quarterly performance reviews and Weekly Team Meetings., • Sharing accurately produced MI from data for Customer Relations and Case Checking with the wider business., • Ensuring that completed surveys are accurately and promptly recorded on the business systems, with any required further correspondence appropriately referred on after completion of the call., • Confidentially complete telephone surveys with a sample of the Groups Mortgage Services and Lettings customers, in accordance with the Group’s methodology, and as directed by the Customer Relations Manager /Senior Customer Relations Adviser., • Ensuring customer feedback is accurately documented on all cases., • Where required, accurately log complaints onto OSCAR. Ensure update letters are issued to customers in accordance with OSCAR tasks. Process customer refunds and compensation payments., • Respond positively and act upon feedback received from Managers or Leads in order to maintain competence in the role in accordance with the team’s training & competency scheme., • Share process and procedure improvement ideas with Managers., • Promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times., • Understanding other departments and how your role fits into these., • Maintain knowledge by taking and passing all annual testing., • Understand the Complaints Process., • Communicate professionally to internal and external customers, • Ability to organise, prioritise and handle varied and heavy workload, • Able to work and meet deadlines, • Confident on the phone, • Problem solver, • Highly numerate, • Computer literate, • Attention to details, • High level of accuracy Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02803

Quality and Co-ordination Manager Permanent | London | Up to £65,000 per annum We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair. Reporting to the Senior Commercial Manager, you will ensure efficient workflows

Complaints and Information Officer 📍 Location: Hybrid 2 days a week in Colindale - NW9 💷 Pay Rate: £19 - £20 per hour 📅 Contract Type: 2 months temporary 💼 Reporting to: Complaints and Information Manager Are you passionate about delivering excellent

<< ON BEHALF OF A CLIENT >> MEMBERSHIP MANAGER London Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success. ROLE OVERVIEW: The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives. RESPONSIBILITIES: • Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community., • Review and process new membership applications, ensuring that candidates meet, • the club’s criteria., • Conduct membership interviews and meet prospective members to understand, • their expectations and motivations for joining., • Work closely with the marketing team to ensure membership campaigns and events, • are aligned with target member demographics., • Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community., • Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club., • Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience., • Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately., • Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations., • Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere., • Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible., • Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system., • Develop personalised communications for renewals, including reminder letters or phone calls., • REQUIREMENTS:, • Minimum of 4 years of experience in a membership department within a private members’ club., • Proven ability to recruit, manage and retain high-net-worth members., • Exceptional interpersonal skills, with the ability to build lasting relationships with high-, • profile individuals and understand their unique needs., • Strong customer service orientation, with a focus on delivering exceptional,, • personalised experiences., • Excellent verbal and written communication skills, with the ability to craft compelling, • messages and engage with members at all levels., • Comfortable with public speaking and representing the club at events, member, • gatherings and other interactions., • Strong administrative and organisational skills, with the ability to manage multiple tasks, • and priorities simultaneously., • Proficiency in using CRM systems, Microsoft Office Suite and membership management, • tools., • High level of discretion and professionalism, with an ability to handle sensitive, • information and high-profile individuals in a confidential manner., • Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation., • Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency., • A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism., • Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction. WHAT WE OFFER: • Competitive salary with performance-based bonuses.

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (12-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Minimum 1 years’ experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 12-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait., • Shopping discounts – Save money every day with a range of retail discounts., • Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out., • Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days., • Employee Discount – 75% off treatments., • Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

Compliance Manager – FTSE250 FinTech 🚀 Propel is partnering with a publicly traded, high-growth FinTech that’s redefining the world of trading. With 340,000+ customers using their mobile, web, and desktop platforms globally, they’re building a new kind of investing experience, from stocks and crypto to options and futures. If you have 5+ years’ experience in compliance within financial services or similarly regulated industries, a strong understanding of FCA regulations (Consumer Duty, COBS, DISP), and a genuine interest in financial markets and crypto, this could be your next big career move. What you’ll be doing: • Leading Financial Promotions compliance, acting as a trusted advisor to marketing and leadership., • Guiding marketing and product teams on regulatory requirements for campaigns and product changes., • Advising the business on Consumer Duty obligations, ensuring policies and controls meet regulatory standards., • Delivering compliance training and supporting monitoring activities across the UK business., • Reviewing complex complaints and providing strategic advice on responses, including ombudsman cases., • Participating in Client Money and Assets Committees and operational risk reviews. What they’re looking for: • 5+ years of compliance experience in financial services or similar regulated sectors., • Solid knowledge of leveraged and non-leveraged trading products including crypto., • Strong grasp of FCA regulations relevant to retail investments., • Interest in financial markets and the UK regulatory landscape., • Excellent communication skills with ability to influence cross-functional teams., • Proactive, strategic thinker comfortable in a fast-paced environment. Location: London-based | Hybrid: 3 days in-office If you’re ready to take ownership of compliance in a dynamic fintech environment and work closely with multiple teams to help shape the business’ regulatory approach, apply now. Compliance Manager – FTSE250 FinTech 🚀

Sales and Marketing Executive Job Purpose To delight our customers through effective communication and delivery of pre-booked sales for parties and events. Support business success by implementing sales and events plans, driving booking conversion, proactive selling, and creating reasons for customers to visit. Duties and Responsibilities Our People Deliver service excellence and embody our vision and values to delight customers. Engage with customers as an ambassador for Young's. Handle customer queries and complaints professionally. Support team members and communicate effectively with all staff. Manage enquiries, bookings, and requests promptly while promoting the business to maximize turnover. Take ownership of personal development and seek opportunities to improve skills. Attend central sales training when required. Our Offer Assist the General Manager in identifying opportunities, packages, and menus to enhance sales and customer experience. Drive booking enquiries for social and corporate events through outreach, marketing, and networking. Promote seasonal campaigns such as summer parties, sporting events, and Christmas. Use digital marketing, including email campaigns and social media, to boost sales. Stay informed about industry trends and competitors to keep the pub ahead in the marketplace. Understand customer needs and respond appropriately. Maximize sales opportunities across all areas of the business to increase pre-booked sales and spend per head. Our Processes Manage business performance against financial targets using systems and processes. Develop and execute a sales and marketing strategy to maximize private hire and customer engagement. Support and deliver shift briefings for team communication. Handle tills and deposits in line with standards. Maintain a sales plan and evaluate activities for profitability. Manage inbound bookings efficiently to maximize conversion. Encourage spend through suggestive selling and pre-sold packages. Host face-to-face meetings and tours with customers. Build relationships with new and existing customers and corporate clients. Plan and host events to increase footfall and sales. Values & Behaviours Respect: Treat others well, fostering productive relationships. Empowerment: Encourage initiative and entrepreneurial ideas. Loyalty: Build positive, long-lasting relationships with people and communities. Pride: Take pride in our pubs and heritage, striving for high standards daily. Join The Leather Bottle, a vibrant community pub with the largest beer garden in South West London. We focus on training future managers, developing our kitchen and menu offerings, and creating a friendly, fun environment. Come be part of Rhys and his team at the best pub in Earlsfield! #J-18808-Ljbffr

Job Type: Full time We have a new opportunity for a Remediation Quality Control Inspector to join our team within Vistry Services, covering various locations around London. As our Remediation Quality Control Inspector, you will be responsible for visiting various sites / offices carrying out the duty of a Site Manager / Quality Control Manager. You will carry out inspections of the works being carried out at various stages of the construction process and manage the QA process. you will also carry out inspections of the sites ensuring that all processes and procedures are being carried out correctly and reporting on any issues that you raise and how you have closed them out. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Educated to GSCE/GCE standard in Math’s and English, and/or, • BTEC diploma in Building Construction or an NVQ Level 2 or similar, or City and Guilds in relevant trade, • Valid CSCS card, • Previous experience working as a Customer Care Technician or Site Manager., • Detailed understanding of NHBC customer handover requirements., • Building Experience, • Onsite inspection experience, • Housing Developer or Main Contractor background, • Client facing exposure, • Good understanding of Microsoft office, excel, outlook., • Ability to handle complaints and difficult situations., • Solid understanding of building regulations and legal obligations., • Excellent planning and organisation skills, • Capable of strategi vision, • Decision making/problem solving/multi-tasking., • A polite, tactful and assertive attitude, • Patience and calmness under pressure, • Excellent communication skills, • Good team working skills., • NVQ levels 3 & 4 in customer services., • Be working towards or completed an ONC/HND in Construction., • The candidate must have gained relevant experience within the construction industry or hold relevant qualifications., • Record non-conformances, assess and implement both corrections and corrective action., • Identify and record items/processes that lead to non-conformances., • Assist in the development of the team’s ‘Defect Free’ culture and carry out training where required, in particular mentoring team members., • The postholder must at all times carry out their duties and responsibilities to comply with Vistry Partnerships policies/procedures., • Comply with programmes/deadlines etc., • Conduct site inspections to ensure compliance with contract drawings, specifications and quality and notify their manager of any problems, errors, discrepancies or divergences and non-confirming work., • To assess the safety of works on site and compliance with current regulations and project requirements and advise of any infringements to the Project Manager/Project Director/Operations Manager and contractor., • Provide periodic reports as specified, maintain a diary of events, and comply with all procedures and administration identified within the department’s quality assurance policy. Record any delays and reasons for them., • Arrange and witness as necessary any tests required by the contract or instructed by their manager., • Attend site meetings., • Take site photographs regularly and systematically, ensuring they are date endorsed., • Carry out pre practical completion and end of defects inspections, including preparation of ‘snagging’ lists and ‘back-snagging’ inspections if necessary., • To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and company., • Instruct clients/tenants in workings/use of any technical appliance/equipment installed., • Attend weekly meetings reporting to the Line Manager on status of all issues within the projects., • Carry out formal inspections of the works, and attend any benchmark works., • Ensure that the QA process is followed and is accurate up to date and signed off. Advise changes to procedures as required. Ensure any issues raised are closed out. Join us in making Vistry. #LI-WS1

Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE: As a specialty provider of primary insurance services in the UK, Great Lakes London Branch ("GLLB") is a significant part of Great Lakes Insurance SE in Munich. Our business model is designed to seize opportunities related to reinsurance and innovation, as part of the Munich Re Group. Great Lakes Insurance SE operates from Munich and through branch offices in the UK, Ireland, Switzerland, Italy, and Australia. Great Lakes Insurance UK Limited ("GLLS"), regulated by PRA and FCA, is a wholly owned subsidiary of GLLB and acts as the primary facilitator of agency insurance business in the UK post-Brexit. About the role: This role involves leading and improving the oversight, governance, and continuous enhancement of complaints management within our UK Delegated Authority (DA) portfolio. The focus is on embedding a culture of fair customer outcomes, compliance with regulations (including Consumer Duty and DISP), and ongoing improvement for both consumer and commercial clients. You will collaborate with MGAs, TPAs, and internal teams, utilizing complaint data and review outcomes to improve processes and identify product, process, and partner enhancements across the value chain. The role also involves adapting to new regulatory requirements in SME expertise. Key Responsibilities: Complaints Oversight & Governance: Develop and maintain a complaints oversight framework, oversee complaint handling processes, ensure compliance with FCA DISP, Consumer Duty, and FOS, and manage relationships with regulatory bodies. Quality Assurance, Analysis & Remediation: Conduct complaint reviews, analyze trends, lead root cause analysis, and oversee remediation efforts. Insight & Influence: Manage complaints MI, generate insights, and inform governance and product development. Leadership & Team Development: Lead the DA Complaints team, foster a collaborative culture, and ensure ongoing training and development. Direct Handling: Ensure complaints are managed according to regulatory standards and respond to high-level complaints. Competencies: Strategic thinking, accountability, managing complexity, leadership, talent development, resilience. Skills & Experience: Knowledge of FCA complaints and conduct standards, customer orientation, analytical skills, experience in insurance or financial services complaints, leadership experience. Qualifications: Degree or equivalent experience. Emphasis on inclusive leadership and regulatory compliance. Regulatory & Conduct Requirements: Adherence to Senior Manager and Certification Regime, Insurance Distribution Directive, FCA reporting, and Munich Re's Code of Conduct. Benefits: Competitive compensation, bonus, 25 days leave, private medical, pension, and paid family leave. Diversity & Inclusion: We value diversity and strive for an inclusive environment. We encourage applicants from all backgrounds and support reasonable adjustments during recruitment. #J-18808-Ljbffr

Registered Manager / RMN Job Ref Nbr: ZR466 Located: Head Office (Chesterfield) 1-2 days/week and Community Based for England & Wales Preferably Located in East Midlands / West Midlands / Northwest / Yorkshire Hours: 37.5 hours per week, Monday - Friday Salary: £50,000 £60,000 per annum - DOE About Us HomeCareDirect HomeCareDirect is a nurse managed leading national provider of personalised, person-centred care and support for people at home. We empower people with complex social and health funded needs to live safely and independently in their own homes. We start with the person. A support team is built around each individual person, just and only for them. We work in partnership with each person to jointly interview and help select their own support team. HCD then employs the team selected and trains the team, to meet the individual needs of each person. to CQC standards. Why Join Us? We offer a supportive and rewarding work environment with a wide range of benefits: Salary: £50,000 - £60,000 depending on experience Mileage paid at 48p per mile (first 10,000 miles), then 25p per mile Meal allowances for overnight stays: £10 for breakfast, £25 for evening meals Overnight accommodation arranged and paid for by the company Annual £80 contribution towards professional registration Attend up to 2 agreed and appropriate conferences per year Annual leave: 20 days plus 8 bank holidays - up 25 days after one year Day off on your birthday Blue Light Card access for retail and high street discounts Wellbeing app including fitness, nutrition, meditations and more 24/7 confidential Employee Assistance Programme On-site wellbeing room at Head Office Company pension scheme and enhanced sick pay after probation About the Role We are looking for a professional and proactive Registered Manager/RMN to lead a team to take people, with severe autism and associated mental health conditions, from low to medium secure units, back home to their local community.You will lead this new and exciting HCD Genesis project, with a specifically trained head office team, to bring people, with complex Learning Disabilities / Autism and associated mental health issues, out of long stay hospitals back home. HCD Genesis has been specifically created to use the HCD Model to work with and help ICBs nationally to comply with the law change in the non-admission to secure units of people with primary complex autism and associated mental health conditions. This is a Head Office and community-based management role, working in partnership with other qualified professionals to meet the needs of our clients. Key Responsibilities To have overall responsibility for the management of HCD Genesis Regional RMN Nurses and Care Leads. Support the day-to-day management in meeting KPI targets Collaborate with internal teams and external professionals Take the lead on Special Measures meetings Provide support to the Head Office teams and HCD Genesis nurses regarding safeguarding issues and to ensure correct procedures are followed Liaise with the Training Manager to ensure staff training needs are being met Effectively manage any complaints relating to HCD Genesis employees Promote the rights of each client and ensure their wishes are at the centre of their support Participate in the growth and development of the service Promote excellent customer service throughout the workplace, ensuring communication processes are meeting client expectations Raise any concerns with the Clinical Operations Director Ensure notifications are submitted to the CQC as required Undertake and support specific projects and tasks allocated by the Company Directors Attend quarterly management meetings What Were Looking For NMC-registered Mental Health Nurse (Band 5 or higher) qualified for at least 2years Level 5 Diploma in Leadership for Health and Social Care Experience in Forensic Mental Health Extensive knowledge of the Health & Social Care Act 2008 Previous experience of working in a Management role Previous experience of Complex Autism with associated Mental Health conditions Competent in Microsoft Office and IT systems Full UK driving licence and access to your own vehicle Flexible and professional with a high attention to detail Desirable: Experience in facilitating or planning discharges from specialist inpatient settings Desirable: Experience of home-based support services Desirable: Knowledge of Personal Health Budgets, Direct Payments and Case Management compensation claims Personal Attributes Caring and compassionate with the ability to relate well to others Excellent communication and listening skills Ability to adapt to changing needs and work under pressure Good time management skills Strategic thinker and a practical problem solver The ability to work calmly and think clearly, under pressure Make a Real Difference At HomeCareDirect, we are committed to safe, fair recruitment and ensuring all staff are vetted, trained, and supervised to the highest standards.A full, enhanced DBS certificate will be obtained for this role. At HomeCareDirect, we pride ourselves on delivering high standards of care and professionalism and we know that starts with our people. If youre looking to join a growing team where youll be valued, supported, and have a genuine impact, wed love to hear from you. Please only apply if you have the right to work in the UK. We are unable to offer sponsorship. TPBN1_UKTJ