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M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry. M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors. The Job For our branch M-Cube UK we are looking for an experienced Technical Lead and Solution Design Manager. Leading the M-Cube UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers. Main responsibilities • Face to face and remotely consult with clients, current and potential, to help define their project requirements., • Manage and coordinate technical design phases to meet customer needs., • Proactively coordinate and activate resources as needed to achieve project goals., • Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis)., • Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements., • Coordinate and maintain relationships between M-Cube and various stakeholders., • Design, suggest and test / implement new solutions., • Provide remote and onsite support for installations., • Produce technical documentation and manuals., • Be driven by successful results, ensuring a professional manner from initial meeting to conclusion., • Manage a small, focussed team., • Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies. Essential Skills • At least 3 years of experience working for an AV System Integrator., • Motivated, determined and confident decision-making skills., • Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits., • Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams., • Strong organisational skills, with the ability to manage multiple projects simultaneously., • Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems., • Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point., • Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls)., • Fundamental Understanding of Mechanical and Electrical engineering., • Small Scale Audio Design and Commissioning., • Experienced in creating technical proposals, diagrams, and presentations., • Strong problem-solving skills to address customer complaints and implement effective resolutions. Desirable Skills • Experience with some or all the following: Autocad, Visio (or similar), Solidworks Our offer • A salary in line with experience and market conditions, • Opportunity to work with a driven, passionate, talented team, • A position in an international company with an innovative and dynamic environment, • Company hybrid working policy Worksite Central London

About us Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Since 2015, we’ve been creating clothes that feel as good as they look, for people who embrace individuality, live with purpose, and want to leave the world a little better than they found it. Over the past decade, we’ve grown through creativity, bold ideas, and conscious choices and our values remain the same today. About you We’re looking for an experienced Supervisor to join our Flagship Store in Covent Garden on a full-time, flexible basis. As a key team member and brand ambassador, you’ll deliver exceptional customer experiences, champion our values of sustainability and conscious fashion, and help lead a passionate in-store team to success. You’ll play a pivotal role in driving performance, supporting team development, and ensuring every customer leaves feeling inspired by both our products and our mission. Your Day-to-Day Sales & Customer Experience • Create a warm, personalised shopping experience where every customer feels welcome and valued, • Lead by example to drive sales, maximise customer interactions, and encourage upselling and cross-selling, • Build strong product knowledge within the team, with a focus on Nobody’s Child’s collections, sustainability efforts, and bestsellers, • Handle customer queries and complaints with professionalism, empathy, and a solution-focused approach Team Leadership & Development • Support the Store Manager and Assistant Manager in delivering sales targets and store KPIs, • Help train, mentor, and onboard new team members—embedding our ethos and service standards, • Motivate and inspire colleagues to deliver outstanding service and represent the brand with confidence, • Step up as Duty Manager in the absence of senior management, overseeing daily operations and maintaining communication with the Area Manager, • Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet Store Operations & Visual Merchandising • Maintain high visual and operational standards, ensuring the store is clean, well-stocked, and on-brand, • Oversee stock management, including replenishment, deliveries, and inventory accuracy, • Support daily till operations, including refunds and end-of-day procedures, • Ensure fitting rooms and till areas are always tidy, organised, and customer-ready What You’ll Bring • Proven leadership experience in a fast-paced retail environment, • A genuine passion for sustainable fashion and our mission, • Strong communication, organisation, and team management skills, • A proactive, hands-on approach with a focus on delivering results If this sounds like your next opportunity, please apply and we will be in touch! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey.

Position Summary As the Territory Manager Vascular Access covering North London and East of England, you will sell, promote and train customers on the full range of Teleflex Arrow Vascular Access products. Key call points include Vascular Access Teams, Critical Care, Theatres and Procurement. Building strong relationships with key hospital personnel to maximise sales growth, this role will ensure Teleflex Medical is always positioned as a key and preferred supplier. Travel expected: 50% of the time across the territory. Principal Responsibilities • Schedule and confirm on-site sales appointments with key healthcare professionals and decision makers to promote and sell products., • Conduct initial sales visits and presentations, followed by calls, emails, and hands-on training to generate orders., • Provide hospitals and clinical staff with up-to-date product information, catalogs, and samples., • Collaborate with internal teams to resolve customer complaints and inquiries., • Expand market share and revenue by growing existing accounts and developing new customers., • Monitor and record renewal dates of pricing agreements within the customer base., • Fully utilise the CRM system for managing accounts and tracking sales activities., • Deliver service education programs following Clinical Medical Affairs guidelines., • Plan territory coverage proactively based on needs assessments., • Negotiate sales contracts and pricing, review contracts for follow-up, and manage administrative duties including reporting, forecasting, and complaint handling. Education / Experience Requirements • Experience: 2–3 years of medical sales or device experience (Vascular Access preferred)., • Clinical Understanding: Familiarity with Vascular Access Teams, Critical Care, Theatres and Procurement, • Soft Skills: Excellent interpersonal, consultative selling, and communication skills., • Tech Proficiency: Microsoft Office (Word, Excel, PowerPoint); CRM tools., • Driver’s License Specialized Skills / Other Requirements • This role requires an experienced medical sales professional with at least 3 years in a similar role with experience in managing a large territory, with the following qualifications:, • Appropriate clinical or business qualification., • A high level of proficiency in the English language and Mathematics is essential., • Excellent customer ethic, good attention to detail and ability to complete timely progress reports., • Strong communication (written & verbal) and interpersonal skills., • High level of skill in Word, Excel, Outlook, PowerPoint & Teams. Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community. If you require accommodation and support to apply for a position, please contact us at . Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress. At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front. Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries. © 2025 Teleflex Incorporated. All rights reserved.

Location: Newcastle / Remote Industry: Pensions / Financial Services Salary: DOE Hydrogen Group are supporting our pensions client in the search for an experienced Platform/Pension Transfers Manager to lead and optimise transfer operations within a growing and fast-paced business. The Role As the Transfers Manager, you will oversee the end-to-end pension transfer process, ensuring all activities are accurate, compliant, and efficient. You'll manage a dedicated team responsible for transfer operations, provide leadership and guidance, and drive continuous improvement across processes and systems. This role suits someone with strong technical knowledge of pensions and platforms, and a proven ability to manage teams, implement process enhancements, and ensure exceptional service delivery to customers and stakeholders. Key Responsibilities: • Lead, coach, and develop the transfers team to achieve departmental and organisational goals., • Oversee all aspects of pension and platform transfers, ensuring accuracy, compliance, and timely processing., • Manage workflows, monitor performance metrics, and identify opportunities to enhance efficiency and customer outcomes., • Act as a subject matter expert in transfers, particularly with experience of Origo systems and asset movements between providers., • Ensure all transfer activities comply with regulatory and company standards., • Address and resolve escalated transfer issues and complaints., • Drive continuous improvement initiatives across transfer operations and documentation., • Collaborate with senior management and compliance teams to maintain high operational standards and mitigate risk. Experience & Skills • Strong experience in pension or platform transfer operations within financial services., • Proven people management experience with the ability to develop, motivate, and lead teams., • Solid understanding of Origo transfer systems and pension transfer legislation., • Strong process improvement mindset with experience implementing change in operational environments., • Excellent communication and stakeholder management skills., • Comfortable managing performance, handling complex issues, and ensuring regulatory compliance.

Senior Compliance Analyst opportunity working with a rapidly growing Lloyd’s MGA. Reporting into the Compliance Manager, you will support the Compliance team in its day-to-day activities in support of the business and its managed Syndicate. Key Responsibilities: • Support the delivery of the compliance plan, including advisory, monitoring, reporting, and regulatory activities., • Review, analyse, and report on regulatory changes., • Monitor and report on conduct risk exposure (e.g., Consumer Duty, treating customers fairly, product oversight, complaints)., • Assist with complaints handling, liaising as required with claims teams, coverholders/TPAs, Lloyd’s, LIC, and the Financial Ombudsman Service., • Deliver compliance monitoring activities and support sanctions/financial crime oversight for underwriters and the wider business., • Review and report monthly on underwriting teams’ performance against contract certainty, sanctions, and licensing standards., • Monitor and report on underwriting system compliance and data validations., • Maintain the Company Library and Company Timetable., • Support compliance communications, training (online and in-person), and the embedding of compliance processes., • Contribute to the annual review and development of compliance policies and procedures., • Assist with the preparation and submission of regulatory returns., • Support the annual compliance attestation and ongoing monitoring of performance against Lloyd’s Principles. Core Skills and Experience: • Broad/ generalist Compliance experience within the Lloyd’s Market.

Location: Rainham, Essex - on-site full-time Reporting to: Head of Technical About Us Frive is on a mission to revolutionise healthy eating with 100% natural, ready-to-eat meals. As the UK’s highest-rated ready-to-eat meal brand, we’ve delivered over 10 million meals - and we’re just getting started. Frive (formerly Lions Prep) is the UK’s highest-rated ready-to-eat meal delivery subscription, delivering tens of thousands of fresh, natural, chef-prepared meals to customers’ doors across the UK each week. We are committed to our vision of creating 100% organic meals without the hefty price tag, freeing us from a food system that compromises our health for profit We work with people from all different backgrounds and communities and recognise our own biases. We strive to create a strong sense of belonging and believe we will be better equipped to achieve our goals by building a team that approaches problems from different angles, using different perspectives and experiences to solve problems. All qualified applicants will be considered and we have no regard for age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation the more the merrier, and together we can achieve greatness Mission We help busy people enjoy natural, healthy eating with ready-to-eat meals delivered to their door, proven to support their health goals. Vision To transform health by revolutionising eating habits and restoring food to its natural form. Values Empowerment: We empower our people to make strong, independent decisions with confidence Transparency: We share information openly and with intention Open Communication: We communicate directly and honestly High Performance: We foster an environment that attracts, retains, and rewards high performance Agility: We encourage flexibility in our people by reducing blockers and prioritising their creativity and productivity Impact We are seeking a proactive and experienced Technical Manager to lead the technical, food safety, and quality agenda at our meals manufacturing site. This role is critical to ensuring our chilled meals meet all legal, customer, and safety requirements while driving continuous improvements in compliance, hygiene, and quality standards. Responsibilities Food Safety & Compliance: • Maintain and develop the site’s HACCP plans for meal production (including high-care areas)., • Ensure full compliance with UK Food Safety legislation, FSA, and with the Quality Systems & Compliance Manager, lead the practical implementation of BRCGS standards., • Act as the technical lead during inspections and regulatory visits., • Manage allergen control, traceability, and shelf-life validation processes. Quality & Technical Systems: • Lead the practical elements of the Quality Management System (QMS), ensuring accurate records and documentation across all processes., • Oversee the label verification and pack copy approval processes in line with UK food labelling laws., • Drive site standards in GMP, hygiene, and environmental monitoring. Team Leadership & Training: • Manage, mentor, and develop the site QA team., • Provide training across departments to uphold food safety and quality culture., • Ensure technical KPIs (e.g., complaints, non-conformances, audit scores) are met and communicated. Customer Engagement: • Be the key point of contact for technical queries and product launches., • For future B2B ensure all products meet customer specifications and portal requirements, • Lead customer complaint investigations and implement corrective actions. Supplier & Raw Material Assurance: • Approve and monitor raw material suppliers, ensuring ingredient compliance for ready meal applications., • Coordinate supplier audits and maintain up-to-date raw material specifications and risk assessments. NPD & Launch Support: • Work closely with NPD and Commercial teams to support the launch of new ready meals, from concept through to shelf., • Ensure food safety, shelf-life, and legal compliance of new recipes and packaging. Qualifications & Experience: Degree in Food Science, Food Technology, or related discipline. Minimum 3–5 years in a senior technical or quality role within chilled or frozen ready meals manufacturing. Proven knowledge of BRCGS for Food Safety, HACCP, retailer standards, and UK food regulations. Experience working in high-care/high-risk environments. Desirable Skills: Lead Auditor Qualification (BRC/ISO). Level 4 Food Safety & HACCP certification. Strong communication and leadership skills. What's next? If you are interested in learning more about the role and think this could be for you, then don't hesitate and apply now. We look forward to hearing from you and love hearing from people who are passionate about our purpose and vision.

🌍 Account Manager – Pharmaceuticals | London (Remote) 📍 Remote (with 40–60% travel across Europe) 💼 Permanent | Full-Time | Competitive Salary + Bonus + Benefits About the Company Our client is a global leader in the specialty chemicals industry, renowned for delivering sustainable, science-driven solutions across mobility, healthcare, and modern living. With a legacy spanning nearly a century and operations in over 100 locations worldwide, they are at the forefront of innovation, quality, and long-term impact. Due to continued growth in their Life Sciences division, we are supporting them in the search for a highly motivated Account Manager to drive commercial success across their Pharmaceuticals portfolio. This is a remote-based position with extensive travel across Europe. 🔑 About the Role As Account Manager – Pharmaceuticals, you will take ownership of key accounts and develop strategic relationships across pharmaceutical clients, distributors, and partners. You will be instrumental in identifying new business opportunities, expanding existing accounts, and promoting an industry-leading portfolio of pharmaceutical excipients across OTC, generic, and Rx markets. This is a customer-facing, commercially driven role with a focus on building trust, delivering tailored solutions, and achieving year-over-year revenue growth. You'll work closely with cross-functional teams including Marketing, Product Management, Technical Support, and Regulatory to provide best-in-class service. 💼 Key Responsibilities • Develop and manage long-term relationships with assigned pharmaceutical clients and distributors across Europe., • Identify and pursue new commercial opportunities to grow market share and meet/exceed revenue targets., • Promote the company’s excipient portfolio through in-person meetings, virtual engagements, tradeshows, and conferences., • Lead contract negotiations, pricing discussions, and account planning strategies., • Track opportunities and maintain accurate pipeline data in CRM., • Collaborate with cross-functional internal teams to develop integrated client solutions., • Provide accurate forecasting and demand planning insights., • Handle client issues, complaints, or supply chain concerns effectively to ensure client satisfaction., • Travel frequently across Europe (approx. 40–60%) for client and industry engagements. 🧠 Ideal Candidate Profile • Bachelor's degree in Pharmacy, Chemistry, or Business., • Proven experience (approx. 5+ years) in account management within the pharmaceutical ingredients/excipients sector., • Strong network across European pharma markets (OTC, generics, innovators, CDMO/CMO)., • Excellent communication, negotiation, and presentation skills., • Native-level fluency in English; an additional European language is a strong advantage., • Proficient in CRM systems and MS Office tools., • Detail-oriented with strong planning and organisational skills., • Self-motivated with a "hunter" mindset and strong commercial acumen. 🌟 What’s On Offer • Remote-based position with flexibility and autonomy, • Competitive salary and discretionary bonus scheme, • Private medical insurance (Bupa), • 25 days holiday + bank holidays + holiday purchase scheme, • Comprehensive pension plan, • Wellbeing support and Employee Assistance Programme, • Share incentive plan, • Be part of a purpose-driven, international organisation with a commitment to innovation and sustainability 💬 Interested? If you're a commercially astute pharmaceutical sales or account management professional with a passion for science-backed solutions and a drive to make a difference, we’d love to hear from you. Apply today or reach out to our team in confidence to learn more.

Customer Outcomes Manager Location: London Contract Type: 12-Month Fixed Term Contract Department: Legal and Compliance Team: Compliance About the Role A leading insurance company is seeking a Customer Outcomes Manager to join its Compliance team. This is a key role responsible for ensuring complaints are managed effectively and in line with regulatory obligations and company values. We’re looking for a subject matter expert in complaints handling to support our growing Customer Outcomes function. Key Responsibilities • Develop, maintain, and implement the conduct risk framework, complaints policy, and procedures., • Coordinate a team of analysts handling complaints across Compliance and Customer Outcomes., • Lead complaints training across the business., • Provide guidance on new products, services, and initiatives from a customer outcomes perspective., • Build strong relationships across business areas to ensure early engagement and awareness of complaints-related impacts., • Collaborate with internal stakeholders to identify and mitigate complaints-related risks., • Maintain up-to-date knowledge of regulatory requirements, particularly FCA DISP rules., • Support conduct risk assessments and product reviews., • Analyse Net Promoter Score data and maintain complaints KPIs., • Prepare reports and management information for committees and regulators., • Oversee complaints audits, including Coverholder and TPA file reviews., • Support regulatory relationships with bodies such as the FCA, PRA, Lloyd’s, and others., • Assist in delivering the annual compliance plan and training programme., • Ensure adherence to all relevant regulatory requirements including Conduct Rules, Solvency II, Financial Crime, Data Protection, and Whistleblowing. Skills & Experience Essential: • Strong knowledge of FCA regulations, especially DISP complaint handling rules., • Experience applying regulatory frameworks to practical business scenarios., • Excellent interpersonal and influencing skills., • Ability to challenge data and apply professional scepticism., • Proven ability to implement and drive processes to achieve outcomes. Desirable: • Understanding of operational risk management and customer-focused risks., • Experience in retail insurance, claims, and delegated authority business., • Familiarity with Lloyd’s and general insurance markets., • Knowledge of Worksmart complaints management system., • Legal background. Why Join Us? As a leading insurance company, we pride ourselves on putting people first. We offer: • A vibrant and inclusive work environment., • Commitment to career development., • Flexible working arrangements., • A strong focus on diversity, equity, and inclusion.

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Rev & Regs are recruiting for a Compliance Officer role for a dynamic commercial and retail bank. The Compliance Team, under the leadership of the Chief Compliance Officer, sits within the 2nd Line of Defence Risk and Compliance function, is independent of the business units and is responsible for monitoring and challenging the implementation of the Compliance and Regulatory elements of the Risk Management Framework by the First Line. Responsibilities: • The delivery and completion of thematic reviews as part of the Bank’s Annual Compliance Monitoring Plan. Reporting all findings to internal Compliance Management and across applicable business partners., • Delivery of second line quality assurance reviews as specified in the 2nd Line Compliance Quality Assurance Plan assessing the strength of a range of first line controls, including call monitoring, complaints handling monitoring, vulnerable customer management, and CCA regulation compliance., • The articulation of clear and accurate feedback on applicable second line Thematic and Assurance Reporting to mitigate associated risks and close gaps where required., • Working as a business partner to respond to Risk and Compliance queries, with support from Risk and Compliance senior management., • Supporting the maintenance, review and approval of accurate and effective departmental policies and procedures., • Supporting the closure of Compliance owned Corrective Action Plans and working with relevant key stakeholders to implement actions identified from Thematic and Assurance activities in line with defined delivery dates., • Support the creation and publication of monthly reporting to relevant Committees including the management of monthly Board RAS and KRIs., • Supporting the management and control of risk across the business through effective review and oversight., • Supporting a proactive horizon scanning process, keeping the Risk and Compliance Team and wider business up to date on all regulatory change whilst collating responses from across the Bank in order to maintain accurate records., • Contribute to the 2LoD oversight of key projects and programmes across the Group., • Support the delivery and management of the Senior Managers and Certification Regime. Experience: • Good knowledge and experience of regulatory responsibilities gained from a regulated organisation., • Demonstrable experience of the application of: FCA Principles for Business. TCF and Conduct Risk, Consumer Duty and MCOBS., • Experience of a PRA and FCA regulated environment., • Strong Risk Management experience balanced with an awareness for commercial opportunity., • The ability to review and digest regulatory requirements and publications and distil the information for Senior Manager consumption., • An ability to self-teach and conduct research into FCA and PRA regulatory requirements., • Experience in Policy Governance and Management., • A relevant professional qualification (e.g. ICA, IRM). Location: Hybrid (3 days per week in City of London) Salary: £57,000 + bonus + benefits package

AI & Data Privacy Programme Manager, UK About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Legal & Compliance team plays a critical role in supporting all business units including the senior leadership, corporate, commercial and operational teams to achieve key strategic objectives focusing on growth and operational excellence as well as driving the fundamental governance, risk and compliance frameworks and standards that underpin Nscale’s business. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We’re looking for an AI & Data Privacy Programme Manager/Director that has exceptional people, leadership & communication skills. You will be comfortable managing and operationalising effective privacy, cyber and AI compliance programmes in a results driven commercial and innovation-focused environment with high levels of ambiguity. Influencing without authority, and exceptional at building relationships with senior stakeholders across the business to get things done. You'll also have the understanding and skillset to grasp technology concepts quickly and action and embed data privacy, cyber and AI compliance requirements into projects, business processes and promote data literacy amongst colleagues. What You’ll be Doing • You’ll manage our privacy, cyber and AI compliance programmes with a focus on strategy, operationalising and execution and the use of privacy enhancing technologies. You’ll apply a hands-on approach liaising with all relevant communities and stakeholders from our legal, regulatory, corporate and tech & ops teams to conceive and draft project plans, assign tasks and responsibilities and ensure and track execution., • You develop and manage metrics to monitor the efficacy of these programmes as well as assurance frameworks., • You’ll work with the AI & Data Privacy Counsel and, as the team grows, with other members of the privacy, legal & compliance teams to conduct DPIAs, TIAs and AI conformity assessments and liaise with teams across the business to ensure these are actioned., • You engage with the commercial legal, procurement, security and other teams to ensure proper third party risk management of suppliers and customers including due diligence (DD) and support other members of the team to implement contractual controls (privacy, AI and cyber provisions, DPAs, data transfer compliance)., • You are the primary point of contact for and will manage investor DD requests, and support other members of the team on privacy and/or AI-related M&A and similar workstreams., • You support the cyber, tech & ops and other teams on incident response and cyber investigations., • You manage and oversee the implementation of data and AI policies and processes., • You support the other members of the team primarily on the operational aspects of DSARs, complaints or regulatory enquiries, e.g. from the ICO or other data regulators., • You support the Legal & Compliance team on Board and executive reporting., • You maintain our functional risk register, partner with other members of the team to engage with a range of stakeholders on enterprise risk management and provide tactical SME support to key stakeholders from the HR, Marketing, Finance, tech & ops and other communities., • You keep track of logs for breach and incidents, DSARs, regulator complaints, deletion requests, projects and similar., • You’ll foster a collaborative environment by actively engaging with cross-functional teams, promoting knowledge sharing on AI, privacy and security compliance, and facilitating effective communication to drive successful outcomes aligned with Nscale’s business objectives. About You • 3+ years of experience as a privacy and/or AI specialist in-house, preferably in a UK or International tech company;., • Previous experience and knowledge of data privacy, cyber, AI and other data frameworks and regulations including familiarity with the EU and UK GDPR and EU AI Act., • Strong analytical and project management skills - inquisitive and proactive self-starter with attention to detail used to deliver quality work products to tight deadlines., • Ability to think strategically while executing effectively at a tactical and operational level., • Excellent communication skills and the ability to influence stakeholders across all levels of the organisation., • High degree of discretion and confidentiality in handling sensitive business issues., • Comfortable working in a fast-paced, high-growth environment., • Exposure to high-growth startup or tech environments, • Project management qualifications (PRINCE2, CAPM, PMP or similar), • Good knowledge of privacy enhancing technologies and other tech tools (e.g. OneTrust, BigID) What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. 🚀, • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨, • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support., • Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments., • Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

MOJU is dedicated to helping our customers build healthier habits and kick-start their day with powerful nutrition. To support in our mission we're looking for a Technical Manager to cover a Maternity Leave for a period of 9-12 months. Job Title. Technical Manager Maternity Cover 9-12 months Job Description. Lead the technical strategy to ensure safety and compliance to regulations, whilst delivering market leading quality across all MOJU products. In your role as Technical Manager, you will report to the Supply Chain & Operations Director and be responsible for strengthening MOJU’s category leading quality, developing and maintaining the quality management system (QMS) and risk management. You will also be the subject matter expert on relevant legislation to safeguard and support the business regarding on pack information, marketing content, customer requirements and consumer led queries for existing markets and new markets. Key Responsibilities of the role. Management • You'll manage our newly hired Food Technologist; coaching and guiding their career within MOJU. As a manager you'll offer the very best of advise, lead from the front and support where needed Strengthening MOJU’s Category Leading Quality • Deliver quality led KPI’s across complaints and product quality, • Complaints resolution management using root cause analysis and ensuring effective corrective actions at our third-party manufacturer, • Manage positive release process and ensuring any non-compliant quality is investigated and actioned accordingly, • Lead all EPD and NPD activity, • Maintain the quality & technical strategy Supplier Management • End-to-end technical & quality responsibility for all live products at our third-party manufacturers, including KPI management, • Manage existing third-party manufacturer and third-party logistic partners, perform yearly customer audits and build strong, strategic partnerships aimed at developing a continuous improvement culture to strengthen MOJU’s category leading quality, • Ensuring supplier certification standards (i.e BRCGS, GLOBALGAP etc.) are maintained across 3PMs / 3PLs / ingredient suppliers and any non-conformances actioned accordingly, • Lead the authenticity, vulnerability and fraud risk management for all ingredients used in MOJU products in conjunction with third-party manufacturer, • Sign off and approve due diligence, safety and compliance for new ingredient suppliers at our co-manufacturer, • Maintain due diligence & quality framework for direct ingredient sourcing Developing & Maintaining MOJU’s QMS • Maintain the QMS program and introduce further recommendations to enhance quality and reduce risk, • Ensure all product specifications are accurate, kept up to date and any change briefed across the business and into customers Compliance & Risk Management • Responsible for food safety and legislative compliance of products and packaging from factory through to our consumers, • Lead and manage all non-conformances at our co-manufacturer including appropriate corrective action and resolution, • Manage and coordinate due diligence testing program to ensure all health and nutrition claims are compliant, • Build a network of contacts and information sources to be the subject matter expert on all current and future legislation that could impact MOJU products, packaging and communications, • Supporting the Project Manager to ensure that all food safety and legislative aspects of NPD/EPD are compliant, • Lead and own the incident management process identifying product issues, managing Rejections and Recalls in partnership with relevant stakeholders including testing the process and training as required Supporting the MOJU Cru • Support with technical and legislative guidance on all marketing content and consumer related queries working with one pilot to keep customer macros up to date and accurate, • Support all new line form content for new customer opportunities, • Championing quality to the wider business including reporting to the leadership team, • Support all product related training to engage and bring insight to current and new members of the Cru Packaging and artwork compliance • Responsible for ensuring the food safety and legislative compliance for new products in existing and new markets You will have • Food science/technology qualification to degree standard, • 5-10 years of experience in Food & Drink technical roles, • Internal audit or lead auditor trained, • HACCP level 4, • Management of third-party suppliers’ technical relationship, • Extensive experience in packaging artwork development & sign off, • Experience in running multiple projects with various disciplines and dependencies, including product and sustainability, • Pragmatic technical approach and entrepreneurial mindset, • Excellent communication and people skills (line management preferred), • Confident, self-starter, able to work effectively in cross-functional teams What's in it for you? • Feedr lunched on office days, • Fully stocked fridge for breakfast, • Unlimited MOJU, • ClassPass, • Flexible working, • 28 days holiday, • Hybrid working, • Home set up, • Simply Health cover, • Spill therapy, • An amazing CRU

Our client, based in Banbury, is one of the UK’s fastest-growing Medical and Scientific Distribution Companies with plans to double the business within the next three years. Due to continued growth, they are now looking to hire an additional Sales Support Specialist to assist with operating table trials across the country. Reporting to the Capital Sales Team Leader, this role would ideally suit someone from an ODP background or with previous theatre experience, including patient positioning. Please note that, for the purpose of travelling, candidates must be based in London, ideally in South or Southwest London. Main Duties & Responsibilities: • Support operating table trials and demos as directed by the National Sales Manager. This will involve demonstrating the equipment, delivering clinical applications training to customers, delivering clinical case support for patient treatments, asking questions to understand customer expectations and requirements, handling objections and problem-solving., • Document and manage all relevant customer activities within the CRM system, • Host customer site visits at reference sites, • Conduct system testing on-site if required, • Oversee the customer service team and delegate work accordingly, • Troubleshoot product issues at customer sites and identify any product usability issues, • The Operating Theatre Sales Support Specialist will travel extensively, with travel expected to be 80% or more of their responsibilities, • Communicates customer feedback to the appropriate functions in the company, • Document complaints according to QMS/EMS processes, • Support the Sales by demonstrating products to potential customers, • Represent the company at trade shows and exhibitions, • Trained to Install Operating Table software upgrades as required, • Provide post-installation training for end users of the products., • Liaise with all end users post-install to gain feedback, testimonials and Case Study information where required. Previous Experience/Qualifications: • The ideal candidate would have previous experience with operating tables and patient positioning., • Previous sales experience is not essential but desirable., • ODP, Nurse, Surgical Specialities or theatre-based experience is essential, • Ability to work under pressure and prioritise workload, • Good communication skills – verbal and written, • Good computer skills, • Due to travel requirements, candidates must have a full UK driving licence. Additional Information: • Please note this is a full-time, permanent role working Monday – Friday. Core hours are 9 am – 5 pm, with flexibility required for travelling to hospitals., • Company car available., • Performance bonus incentive, • Opportunities for career advancement and professional development., • 23 days holiday plus Bank holidays, • Health cover Please contact Matt Hartwell on 07301283663 or email your CV to for a confidential chat.

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful product initiatives. This position requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: • Develop a deep understanding of customer needs, competitive dynamics, and market opportunities., • Lead data-driven processes to test commercial viability and technical feasibility, translating insights into actionable business cases and roadmaps., • Build and deliver business cases aligned with strategic goals and outcomes., • Define and execute a clear product vision and integrated roadmap to achieve enterprise and franchise objectives., • Manage the full product lifecycle, including new feature launches, global market expansions, sustaining activities, and technical debt retirement., • Set release targets, scope, and value propositions to drive growth and innovation., • Monitor on-market product performance, including market share retention and product complaints., • Create process flows to illustrate operational impacts of new or improved capabilities., • Participate in usability studies to incorporate customer feedback into product development., • Collaborate with technical architects to ensure consistent solution designs across delivery teams., • Work with Product Marketing Managers to shape integrated launch strategies for global products., • Establish best practices for product management and ownership within the organization., • Coordinate architecture and scalability requirements, guiding investment timing., • Contribute to annual and strategic planning through bottom-up forecasting. Key Skills and Requirements: • Customer-focused mindset with the ability to translate insights into actionable product strategies., • Strong business acumen and passion for delivering impactful, innovative technologies., • Data-driven decision-making skills with the ability to balance technical constraints and business outcomes., • Familiarity with IT systems development, Web, and CRM platforms is preferred., • Proven ability to lead cross-functional teams and foster collaboration., • Strong project management skills to translate complex strategies into tactical initiatives., • Experience developing and commercializing digital products., • Excellent communication skills, both written and oral., • Bachelor's degree in engineering, life sciences, business, or a related field., • Knowledge or experience in diabetes care is a plus., • Flexibility to travel up to 25% as needed. If you are having difficulty in applying or if you have any questions, please contact Pat Melody at . Apply Now: If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page. Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy. By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data -

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeYOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer serviceWHAT YOU'LL BE DOING, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries., • Provide an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, as you are part of the management team., • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way., • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management., • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining room. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be an Assistant Manager., • Five Guys isn't just a job - it can be a career!

Job Description: Assistant Store Manager - Hamleys Industry: Designer toys and collectible pieces Location: 262 Oxford St, London W1C 1DW Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for an Assistant Store Manager to work alongside our Store Manager! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. Responsibilities • Assist the Store Manager overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • 2+ years fulltime experience in store management level, • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Experience in the toy or collectibles industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV. Job Types: Full-time, Permanent Benefits: • Company pension

I'm stick man, I'm stick man, I'm stick man that's me and I am heading away from the family tree, if you know the rest of this story you are the person we are looking for Our Three Little Birds Nursery in Winchmore Hill, part of Grandir UK, is currently looking for a Deputy Manager, with Level 3 or above in Early Years to join our team. You'll be working hard to care for, support, share a story or two, and have fun to meet the needs of our children. Join us and enjoy the following a host of attractive benefits including: • Recommend friends and family to work for us and be rewarded with a cash bonus, • Generous discount on childcare, • Total 31 days annual leave inc bank hol (FTE) - Includes an extra 3 days annual leave over the Christmas period, • 'Wellbeing Day' - an extra day off just for you, • Access to an employee benefits portal, which includes discounts at 100's of online high street stores, turning points into cash, • 24/7 remote GP appointments, • Claim cash back on medical procedures such as dental care and physiotherapy, • 'May I say thank you' for the month of May to appreciate the hard work and dedication of staff teams, • Assist the Nursery Manager with the effective day-to-day management of the nursery., • Ensure that all children attending the nursery receive rich and stimulating experiences appropriate to their age and stage of development., • Develop open and positive working relationships with staff., • Support, supervise, train, and appraise all staff to ensure delivery of high-quality childcare practice., • Support the Nursery Manager to identify training needs; develop training plans and evaluate training undertaken by staff., • Assist the Nursery Manager in delivering agreed occupancy targets., • Maintain effective methods of communication with children, staff, parents, and carers. Grandir UK is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role. We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief. manager practitioner practitioner nurse years foundation stage years

Ensure exceptional guest experiences by addressing and resolving any guest concerns or complaints promptly and professionally. We are seeking a passionate Guest Relations Manager to join our team. You will be the primary point of contact for guests, staff, and management during your shift, ensuring

Assistant Food and Beverage Manager job opening for Park Plaza Victoria London Hotel and Park Plaza County Hall London Hotel - (Two separate jobs) At Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location is. That is why your contribution as an Assistant Food and Beverage Manager is so important. As the friendly face of the 299 guest bedrooms, 17 Meeting and Events spaces and VIC Restaurant and Bar at the stylish Park Plaza London Victoria Hotel, ideally located in the West End within walking distance of the Victoria London train station. As the friendly face of the 399 guest bedrooms, 7 Meeting and Events spaces, and Atrio Restaurant and Bar at the stylish Park Plaza County Hall London Hotel, ideally located just south of Westminster Bridge overlooking the River Thames with spectacular views across London. The key role for you as our Assistant Food and Beverage Manager, you lead by example, showing the rest of the team how to give our guests a memorable experience. As our Assistant Food and Beverage Manager, you will receive: • Salary: Highly competitive plus Service Charge, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Start with 30 days of holiday per year - including bank holidays, increasing with years of service, • Two free meals per day, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniforms, • Annual Staff parties and events, • Company pension plan & award-winning training We are looking for our Assistant Food and Beverage Manager, who: • Assists in managing day-to-day operations of the breakfast, M&E, restaurant, bar, and room service, • Ensures smooth coordination between the kitchen and service teams, • Monitors inventory and orders supplies to maintain adequate stock levels, • Handles guest inquiries and complaints, resolving issues promptly, • Upholds health, safety, and sanitation standards, • Assists with budgeting, cost control, and achieving revenue targets, • Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care, • Has previous experience as a Restaurant & Bar Manager or Assistant Food & Beverage Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

The AC Group: Established in 1999, is renowned for delivering first-class service in both its group and FIT divisions. Operating under three distinct brands, AC Group offers specialized leisure group tours under AC Tours, bespoke luxury services under AC Luxe, and tailor-made tours through its FTP brand, one of France’s premier tour operators. Each brand contributes to the overall business while maintaining its unique identity. Job title: Contracts Manager - UK & IE Role Summary: To lead and develop contracting demands in Scotland and (UK & Ireland), predominantly Scotland, preferably Edinburgh based, or Scotland based as main area is regional Scotland, must have driving license, preferably a car. Main Duties · Ensure accommodation is contracted at best conditions for both FIT and Groups · Achieve targeted KPI’s, based on rates, availability number of contracts. · Building and managing relationships with key suppliers · Contracting for special promotions and flash sales · Monitoring availability and increasing where possible · Finding new suitable hotel partners and re-negotiating existing agreements with the best possible commercial terms. · Manage relations with hotel partners, providing regular performance reporting analysis. · Contracting for specific client and/or market requirements · Coordinating product loading and ensure contracts are on sale · Updating clients and colleagues on new product and change to existing products · Produce and review reports for management on his/her specific destinations · Solving problems that cannot be solved by the FIT / Groups Departments (for example overbooking situations and placing groups within region) · Dealing with complaints when no suitable solution can be reached in the first instance. · Keeping up to date with new hotel openings and new products in the market · Attending fam trips and networking events · Assisting with invoice queries and giving the correct information to the accounts department · Any other office duties as required Requirements: · Excellent negotiation and communication skills · Full clean applicable UK driving license · Estimated travel 10 – 12 weeks per year · Good numeric understanding and commercial acumen · Attention to detail, accuracy and precision · Strong organisational, multi-tasking and prioritisation skills · Good computer knowledge (Microsoft Excel/Word/Outlook) · Excellent command of the English language · 5 years + experience contracting group hotels and allocations. · FIT hotel contracting

Contact Centre Supervisor - 5 month Fixed-Term Contract Company Overview We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels. Role Overview: As Contact Centre Advisor, you will be responsible for the daily overview and handling of enquiries and escalations within our CRM platform. You will be expected to review, effectively resolve, and manage enquiries and escalations from guests in a timely and professional manner, aligning with the framework, tone of voice, and standards set by the Lapland World customer service team. In this role, you will contribute directly to our mission of preserving the wonder and belief in Father Christmas, ensuring that every guest is met with kindness, professionalism, and warmth. Key Responsibilities: · Review, manage, and resolve guest enquiries and escalations in a timely manner in accordance with set Service Level Agreements (SLAs). · Handle all communication with guests professionally, upholding the tone and standards set by the Lapland World customer service team. · Ensure accurate and detailed recording of guest interactions within our CRM platform. · Collaborate with the Contact Centre Manager, outsourced providers, and internal teams to address guest issues promptly and efficiently. · Maintain a positive, solution-oriented approach to complaint handling to ensure that every guest feels valued, respected, and heard. · Work actively towards Lapland World’s mission of delivering a magical visit to our guests, preserving the fleeting belief in Father Christmas for children and families. Previous Experience: · Previous customer service and complaints handling experience is desired but not essential for success in this role. · Strong communication skills with experience reporting to senior management and liaising with other departments · Team Leader / Management experience Desirable Skills: We are seeking organised, solution-oriented, and driven individuals to join our seasonal customer service team, working alongside our permanent team and Contact Centre Manager. • Efficiency and attention to detail., • Confidence in using computer-based systems, including CRM platforms, booking systems, and Microsoft Excel., • Excellent written and verbal communication skills, with the ability to remain calm and empathetic under pressure., • Ability to prioritise workloads and manage multiple cases simultaneously while maintaining quality. Life at LaplandUK: At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for children and families. Passion for the Mission. We are in service to belief. We understand the importance of what we do and its legacy. One Company We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves. Driven to Deliver Excellence Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do. Salary – £27,000 Per Annum Benefits: HO ONLY: · Dog friendly office · Monthly team social events · 20% discount on retail items on selected dates · Holiday paid at the end of the contract · Employee engagement events and perks throughout the season Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Title: Multi-Skilled Operative Location: On – site (National) Job Type: Full-time, Permanent Working Hours: 40 hours per week, Mon – Friday (Overtime paid for weekend work) Salary: £35,000 – 40,000 per annum Department: Scheme Delivery Team Reports To: Contracts Manager Company Overview: For over a decade IZ Energy has been helping people make their homes more energy efficient by installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for homeowners, landlords, housing associations and local authorities across the UK. We excel in installing energy-efficient solutions that deliver both comfort and savings directly to your home. Our goal is to lead the charge toward a more environmentally friendly and economically efficient future for everyone. Job Summary: As a Multi-Skilled Operative, you will carry out hands-on site work including snagging, remedials, enabling works, and installations across various measures. You will play a vital role in supporting quality delivery, resolving resident complaints efficiently, and ensuring projects are completed to IZ Energy’s high standards. Role and Responsibilities: • Carry out snagging works and complaint resolution across projects., • Perform rendering remediation and patch repairs to external wall insulation systems., • Install ventilation measures including trickle vents and door undercuts., • Install loft insulation in line with PAS standards., • Support enabling works for external wall insulation (EWI)., • Undertake basic plumbing tasks as required., • Ensure works are delivered safely, to specification, and with minimal disruption to residents., • Communicate effectively with residents, supervisors, and the wider site team., • Maintain company tools, equipment, and vehicles in good working order. Qualifications: • CSCS Card (Essential)., • Full UK Driving License (Essential)., • Trade background (e.g., rendering, carpentry, plumbing, or joinery)., • Previous experience in construction, maintenance, or retrofit works., • Good communication skills in English (both spoken and written). What we have to offer: • Competitive Salaries, • Sick pay, • 25 days annual leave plus, paid bank holidays, • Private Health Care, • Employee Reward & Referral Scheme, • Employee Assistance program, • Opportunities for professional development and career progression. If you are interested in this vacancy, we would like to hear from you. Please ensure to include an up-to-date CV with your application.

Criterion Hospitality is looking for a talented Reservations Agent with hotel experience to join our team. This is a fantastic opportunity to become part of a dynamic hospitality group, supporting the smooth and efficient running of our reservations department and delivering outstanding guest experiences every day. About the Role Reporting to the Operations Manager, the Reservations Agent will be the vital link between our guests and the hotel. You’ll manage reservations efficiently, maximise room sales, and ensure every enquiry is handled with professionalism and warmth. Key Responsibilities • Maximise room sales through accurate selling status and proactive up-selling techniques., • Process reservations, amendments, extensions, early departures, and cancellations., • Maintain in-depth knowledge of all Criterion Hospitality hotels, rates, promotions, and offers., • Monitor reservation levels and prepare occupancy reports as required., • Support smooth guest communication by ensuring special requirements are relayed to relevant departments., • Deliver service excellence by anticipating guest needs, resolving complaints, and ensuring satisfaction., • Ensure compliance with all hotel standards, policies, and health & safety procedures. What We’re Looking For • Previous hotel reservations or front office experience is essential., • Excellent communication and interpersonal skills with a guest-focused approach., • Strong organisational skills and attention to detail., • Knowledge of hotel systems and reservation processes., • Ability to thrive in a fast-paced, dynamic environment. Why Join Us? At Criterion Hospitality, we believe in creating memorable guest experiences while supporting and developing our people. You’ll have the opportunity to work in a vibrant, supportive environment, with the chance to grow your career within a forward-thinking hospitality group. Bring your experience, energy, and passion for hospitality — and help us deliver outstanding guest journeys every time.

Buildings Facilities Supervisor Location: London Report To: Senior Data Centre Manager Job Purpose: The Facilities Buildings Supervisor oversees all DataCenter Client London Data Centre buildings, ensuring operational excellence across the campus. This includes managing building fabric, office spaces, subcontractors, and compliance with industry standards and legislation. The role focuses on continuous improvement and effective project management for building maintenance and enhancement. Key Responsibilities: • Manage maintenance and enhancements of building fabric and grounds., • Lead projects for building maintenance, including RAMS, permits, and sign-off., • Ensure compliance with various regulations (e.g., water, fire safety, HSE, noise, waste, etc.)., • Collaborate with Risk & Compliance to ensure adherence to legislation., • Oversee subcontractors and manage health & safety for building-related works., • Support audits and track incidents, complaints, and non-conformities., • Manage office spaces, including stationery, coffee machines, and vending services., • Track building assets via the CAFM system and ensure ongoing maintenance., • Complete building checks and maintain a clean, presentable front-of-house environment. Regulatory Compliance: • Ensure compliance with Health & Safety, Environmental Protection, and various ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001, etc.). Qualifications & Experience: • Essential: Experience in building management, service delivery, and managing teams. PC literacy and strong reporting skills. Knowledge of compliance standards and statutory requirements., • Desirable: Experience in a Critical Environment and familiarity with ISO-regulated processes. Personal Attributes: • Passionate about delivering a world-class environment., • Motivated, organised, and adaptable with strong communication and problem-solving skills., • Customer-focused with a desire to provide high service delivery. Competencies: • Customer Focused: Builds rapport and strives to exceed customer expectations., • Collaborative: Works well with colleagues and suppliers to achieve team goals., • Ownership: Proactively identifies improvements and adapts to change., • Delivering Promises: Takes responsibility and exceeds targets., • Open and Courageous: Shares feedback, challenges respectfully, and welcomes change., • Energy and Enthusiasm: Motivates others and represents the company positively. If you are an experienced Building Facilities Supervisor/Manager seeking a new challenge in a growing technology infrastructure business, we encourage you to apply now!

Huntsman are delighted to be supporting a long standing client who specialises in Prviate Sector Residential development in identifying a Repairs Project Manager responsible for ensuring vacant properties are refurbished for rental. This opportunity sits within the construction re-let department and you will be responsible for the snagging of both occupied and vacant properties in preparation for refurbishment works, which you will manage using pre-approved contractors. Responsibilities of the role include: • Undertaking pre-and post-inspections to residential properties., • Diagnosing the root cause of defects and planning a detailed schedule of works for any remedial works necessary., • Ensure works are carried out as agreed to spec, • Ensure qualitative standards are met and monitored within given time frames, • Enforce and ensure the company’s Health and Safety policy and safe working procedures are followed at all times., • Advise property managers on rechargeable items and counter-charges to be raised., • Advise on insurance claims, inspect where necessary, and provide appropriate reports, specifications and recommendations to senior management, • Check invoices for completed works for financial and quantitative accuracy before approving for payment, • Ensure that invoices for inferior or uncompleted works are not passed for payment, and that the contractor is instructed to return and make good as a matter of urgency., • Report any concerns over the performance of particular contractors to the line manager in time for corrective action to be taken. Experience Required • Familiar with residential building design and construction., • Strong building services and defect diagnosis skills., • Experienced in undertaking property condition surveys, analyzing the survey data and preparing reports., • Solid understanding of building trades as well as technical knowledge to support decision making., • Clear understanding of Health and Safety practices for the construction industry, including Construction Design and Management Regulations, CDM, and Housing Health and Safety Rating System, HHSRS., • Past experience with directing and working alongside contractors and subcontractors, • Have practical knowledge of issues relating to insurance claims and complaints., • Work flexibly as part of a team, which may require working out of hours., • Work at a fast pace, under time pressure, to produce excellent results across multiple concurrent running apartment projects., • IT skills including the ability to use Microsoft Word and Excel, • Be able to plan and prioritize as necessary to ensure the effective use of own time, • Be available at weekends, if needed, to carry out post-completion inspections. Candidates must be able to drive and own a vehicle; all mileage will be reimbursed. This role is based in London, with head office near to the City. You will be required in the office once per week with the rest of the time typically spent on site. Candidates will have ideally come from a trade / tools background and progressed into management. On offer is a salary of between £55,000 and £60,000 plus a very generous benefits package. A full Job Description for the role is available for short listed candidates. For further information please get in touch with James Waissel, Managing Director on 07554884592, alternatively email – or apply directly to this advert. Whilst we appreciate every application, due to the volume of applicants we are receiving, only successfully shortlisted candidates will be contacted. Please visit our website for more Project and Programme Management roles

About the Company At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. About the Role In the role of Business Assurance Manager, you will be responsible for the compliance, data and business assurance of Peregrine's operations. You will work with all stakeholders across Peregrine to ensure we are compliant with regulation, manage any changes to legislation correctly, audit the business to ensure processes are run as designed, ensuring Business Continuity Plans are robust, tested, and data privacy/protection is managed correctly, with the right reporting and training being implemented across the business. Responsibilities: Regulatory Compliance • Oversee all regulatory compliance, including industry-specific and general regulations., • Monitor legal and regulatory developments and implement change management programs as needed., • Devise and manage an audit program to assess compliance with regulatory, contract, and policy requirements., • Deliver management reporting on audit, risk, and compliance metrics., • Support sales with compliance-related procurement questions., • Assist in preparing proposals, bids, and contracts to ensure compliance., • Collaborate with sales and procurement teams to address compliance-related questions in bid documentation. Qualifications: • While the successful candidate is unlikely to have experience across all the aspects of this role, they should:, • Be enthusiastic about taking on new responsibilities outside of their existing comfort zone., • Have an inquisitive mindset, willing to explore new ways of doing things., • Take ownership of the compliance and business assurance programme, ensuring that issues are addressed, and opportunities seized., • Have a calm and reassuring outlook, giving stakeholders the confidence to raise issues and work collaboratively towards a positive outcome., • Industry experience is desirable, but more important is the experience of building and running a compliance and business assurance function within a professional services environment. Required Skills • Demonstrate and uphold the company's core values in all interactions with colleagues, customers, and stakeholders, fostering a collaborative, respectful, and positive environment. Preferred Skills • Hybrid and remote work options are available, with some office-based work depending on project or client requirements., • Regular travel will be required to meet with clients and colleagues. Pay range and compensation package At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Equal Opportunity Statement At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.

Following significant growth over the past year, my client is seeking an experienced MRICS/FRICS/AssocRICS with VRS registration Residential Surveyor Area Manager with strong people and leadership skills. Your Role as a Residential Surveyor Area Manager You’ll lead, inspire, and mentor a team of Residential Surveyors to achieve deliver high quality L2 and L3 surveys with excellent customer satisfaction and performance. With a predominantly remote workforce, you’ll focus on maintaining engagement and communication through regular support. You’ll represent the Client brand, promoting their services, and work closely with Operations, Bookings, Audit, and Compliance teams to maintain the highest professional standards. You’ll also continue to undertake surveys and valuations to stay hands-on and up to date. Key Responsibilities • Oversee day-to-day queries and ensure consistent service quality across your region, • Support and mentor new starters during onboarding, • Coach and develop team members through regular contact, events, and team meetings, • Collaborate with internal departments to maintain service and quality standards, • Support improvements to survey templates, products, and audit policies, • Implement updates related to RICS, Home Survey Standards, and new technologies, • Undertake L2 and L3 surveys while dedicating up to 5 days per month for team visits or technical support, • Assist with complaints handling and provide cover for colleagues when required Strongly Desired: • Experience using iPads and surveying apps, • Confident presentation and communication skills Package: • £60,000 - £70,000+ basic dependent on experience, • £ bonus, • Car allowance and mileage cover (own car is necessary), • Equipment provided, • Monday – Friday, • 25 days + bank holidays, • Company socials Please Note: Mavrec are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Mavrec Recruitment processing and storing your data only for the purposes of your job search. You may instruct Mavrec Recruitment to delete your data anytime you please. We are an equal opportunities recruitment agency and do not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race; religion or belief, sex, and sexual orientation This is role will evolve as time goes on, and the responsibilities are subject to change

Compliance Officer (6 month-FTC / potential permanent) opportunity working with a top performing specialty insurer. You will play a key role in ensuring the business meets all regulatory, legislative and contractual obligations, including delegated authority agreements with insurers. Key Responsibilities: • Manage delegated underwriting agreements and co-manage delegated claims agreements with the Claims Manager., • Liaise with insurers on renewals, compliance issues and required changes., • Monitor and communicate regulatory/legislative developments., • Identify and address compliance risks, providing guidance, support and training., • Keep policies, procedures and manuals up to date., • Develop and maintain an audit framework; conduct reviews and implement corrective actions., • Act as key contact for external audits and oversee follow-up actions., • Assess adequacy of internal systems, processes and record keeping., • Provide compliance input on products, services and procedures., • Support complaints handling and embed lessons learned., • Work closely with operational teams to ensure compliance supports business activity. Knowledge, Skills & Experience: • 5+ years in a broad compliance role within insurance., • Relevant qualification (ACII/ICA) desirable., • Strong knowledge of FCA Handbook, FSMA and related regulations (IDD, GDPR, SMCR)., • Experience with compliance monitoring systems., • Experience drafting service agreements/delegated authorities (desirable).

Key Responsibilities • The goal of this work is to manage the trading platforms, guiding customers from technical onboarding to live trading and assisting colleagues, clients, and technology partners to provide a great client experience., • You will be regarded as the Subject Matter Expert (SME), with responsibilities for inspiring team members, giving assistance and direction, quality checking work, and offering one-on-one feedback., • As the company's industry representative, you will train, coach, and mentor the team to provide an excellent client experience, while also supporting the team lead/manager and key stakeholders., • This includes communication with clients, negotiating with tech partners, and resolving trading issues., • You will be in charge of ensuring that all communication channels meet SLAs and escalate as needed. Ensure that all questions are handled professionally and quickly, and serve as a role model for your colleagues by effectively detecting and resolving/escalating customer concerns with the required priority and urgency., • The Operations Senior Executive must be extremely driven, devoted, technically focused, and customer-oriented. The ideal applicant will be a strong communicator who is passionate about providing first-rate back-office operations., • They will be technically minded, detail-oriented, and proficient enough to coach and grow team members., • They will have a high level of empathy and emotional intelligence, as well as a thorough grasp of financial markets and trading systems, and the ability to flourish in a dynamic, fast-paced atmosphere that values proactivity and autonomy., • You will assist the Operations Manager with a variety of activities, ensuring the department's goals and objectives are accomplished. Requirements Trade Ops: • Collaborate closely with the Team to assist with technical onboarding of new customers, user acceptability testing, and the introduction of new processes and technological solutions., • Continuous maintenance and monitoring of all key system settings and back-office aspects within the Institutional / Professional application stack., • Complete trade reconciliation and settlement reporting., • Monitor daily trading activities, customer activity, and platform logs to proactively detect and handle any problems., • Manage, update, and support trading systems (MT4/5, PrimeXM, YourBourse hubs, and our own trading platform)., • Conduct end-to-end trade investigations; address exchange inquiries and real-time trading difficulties., • Support front-office users with the trading product suite., • Act as the primary point of contact for trading and risk-related problems for users., • Test and implement production modifications., • Interact with senior managers and dealers. Customer Engagement: • Assist the Operations Manager in enhancing the client journey by addressing complaints and developing operational propositions., • Assists team members in Client Services, Operations, and Sales with challenging questions, guiding them to self-manage the issues., • Proactively listen to clients and the Client Services Team to provide solutions that enhance their trading experience., • Coach team members on the company's goods and operations. Mentoring: • Operations Executives to establish standards for excellence in front and back-office operations., • Implement a Quality Assurance program with team members through all communication channels., • Trained new and existing team members through one-on-one coaching to identify and address areas for improvement. Deputize for the Operations Manager as needed. Operational Excellence: • To ensure operational excellence, assist the Operations Manager in analyzing and updating procedures, process maps, and policies. Implement enhancements to keep them relevant and up to date., • Stay current with personal and professional growth, including regulatory and legislative training, to adapt to changing roles. Regulatory: • Compliance and governance. - Supporting the Operations Manager in ensuring that the team adheres to and maintains all internal and external risk and compliance requirements., • Assisting the Operations Manager in ensuring team compliance with FCA and FCIS guidelines while processing complaints., • Ensure that you and your team are following the Treating Customers Fairly Policy and the Company's culture and values; and, as needed, collaborate with Risk and Compliance to reduce business and customer risk. How You Can Apply: You can send an email to

Interim Repairs Delivery Manager – 6 Month Contract 📍 London (4 days per week in office) | 💷 £300–£350 per day | ⏳ 6 months We’re seeking an experienced Repairs Delivery Manager for a 6-month interim contract. This role focuses on leading a team of Repairs Officers to deliver a high-quality responsive repairs service, with particular emphasis on managing cases relating to damp and mould. The role: • Line manage and support a team of Repairs Officers., • Take the lead on damp and mould casework, ensuring swift, effective and customer-focused resolutions., • Oversee day-to-day repair operations and monitor contractor performance., • Use data and insight to drive service improvements and identify recurring issues., • Manage escalations and complaints, maintaining a high standard of customer care., • Strong experience in housing repairs or property services., • Proven leadership skills with experience managing teams., • Knowledge of damp and mould case management., • Track record of delivering service and performance improvements., • Customer-focused, solutions-oriented, and collaborative., • Confident using IT systems and performance reporting tools.

Reception & Reservations Manager - LUSO NEW OPENING! £45-50k Role Overview: The Reception & Reservations Manager is responsible for overseeing all aspects of the reservations process and guest experience management. This role ensures seamless service from the point of booking through to post-dining feedback, while maximising reservations efficiency and maintaining best in class hospitality. This is a restaurant-based role that leads host teams, manages booking platforms, and works closely with restaurant managers to optimise guest satisfaction and repeat business. Salary: Up to £45K per annum Reception & Reservations Manager Key Responsibilities: • Lead and train the host teams to deliver a warm, professional, and consistent guest experience in line with MJMK ethos., • Manage booking platforms including SevenRooms, ensuring accuracy and optimisation of table turns., • Monitor reservations pace, trends, and availability to maximise occupancy and revenue., • Act as the first point of contact for special requests, and high-profile guests., • Manage pre- and post-dining communication with guests, including handling enquiries, complaints, and feedback., • Maintain and grow guest database, ensuring accurate profiles and preferences are logged., • Work with restaurant managers to align front-of-house operations with guest experience objectives., • Collaborate with marketing and events team to maximise covers., • Lead the team of hosts and support restaurant operation, including checking in on tables, showing the restaurant space and being part of the guest experience., • Connecting with guests during service and creating returning guests for the restaurants. Reception & Reservations Manager Skills & Competencies: • Strong background in reservations, guest relations, or front-of-house management in restaurant operation., • Excellent communication and interpersonal skills, with a natural ability to build rapport with guests and staff., • Knowledge of reservations and CRM systems (SevenRooms preferred), • Strong organisational and problem-solving skills, with the ability to work under pressure., • Leadership qualities with experience in training, coaching, and motivating teams., • Commercial awareness, with an understanding of revenue management and guest retention., • Calm under pressure, with a solution-focused approach to guest complaints and operational challenges. What We Offer Our Reception & Reservations Manager: • 50% discount across all MJMK restaurants, • Opportunity to develop your career growth with MJMK Restaurants, • Mental health & well-being support with Hospitality Action who can offer free advice and counselling, • Company Sick Pay after a year with us, • Enhanced maternity and paternity pay after your first year with us, • Extra day’s holiday every year you’re with us, up to 33 days, • Enhanced pension plan after 5 years with us About LUSO Opening September 2025 on Charlotte Street, Luso is a contemporary Portuguese restaurant developed in collaboration with acclaimed chef Leandro Carreira, known for his bold, ingredient-led approach and time at the legendary Mugaritz. Taking the place of Lisboeta, Luso celebrates Portugal’s Iberian Atlantic coastline where land, sea, and centuries-old wood fire cooking traditions come together. Expect refined, modern expressions of iconic dishes alongside a wine list showcasing the richness of Portugal’s terroirs. Luso is the latest chapter from MJMK Restaurants a proud evolution that honours Lisboeta’s legacy while shaping a bold new future for the team and space. About MJMK Restaurants: MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, and has remained in the Worlds 50 Best Restaurants list 3 years in a row. In 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50.

Harris and Zei Location: 10-12 Ratcliffe Cross Street Position: Store Manager for Made-to-Measure department Employment Type: Full-time About Us Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments across multiple locations. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences and be part of our growth. Key Responsibilities Customer Experience • Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service., • Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs., • Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales And Business Development • Drive sales through strong client relationships and ensuring an exceptional in-store experience., • Achieve and exceed sales targets by identifying and capitalizing on new business opportunities., • Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management • Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency., • Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments., • Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories., • Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership • Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals., • Conduct regular training for staff to ensure product knowledge and customer service excellence., • Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising • Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards., • Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management • Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget., • Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. • Customer Service: Strong interpersonal and communication skills with the ability to provide high-end, tailored customer experience., • Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations., • Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment., • Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings., • Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer • Competitive salary with performance-based bonuses., • Opportunity to work with a luxury brand and high-end clientele., • Ongoing training and professional development opportunities., • Employee discounts on made-to-measure garments and accessories.

SHEQ Advisor About the Company A leading London-based recycling and waste management business, operating multiple sites and committed to sustainability, innovation, and community engagement. The company diverts 100% of waste from landfill, invests in renewable energy, and maintains top-level accreditations across Quality (ISO 9001), Environmental (ISO 14001), and Health & Safety (ISO 45001). The Role Reporting to the SHEQ Manager, the SHEQ Advisor will support compliance across health, safety, environmental and quality systems, ensuring all operations meet legal and regulatory requirements. The position offers career development with training and professional qualifications such as WAMITAB and Internal Audit (SHEQ). This is a varied role combining administration and site-based work (3–4 days per week), so a full UK driving licence is essential. Key Responsibilities Administration: • Support SHEQ meetings, document control, and audit preparation, • Maintain policies, procedures, and KPI reporting, • Manage risk assessments, feedback systems, and employee SHEQ records, • Assist with toolbox talks and induction records, • Support tender and pre-qualification documentation Site Work: • Conduct regular site inspections and safety checks, • Support with risk assessments, RAMS reviews, and emergency drills, • Deliver site inductions and assist with incident investigations Environmental Support: • Assist with Environmental Agency inspections and follow-up actions, • Monitor environmental performance (noise, dust, complaints), • Support environmental sampling and testing administration Key Skills & Attributes • Strong attention to detail and analytical mindset, • Proactive, adaptable, and confident communicator, • Strong IT skills, especially in Excel, PowerPoint, and Word, • Ability to manage competing priorities in a fast-paced environment Qualifications • NEBOSH General or Construction Certificate (or equivalent), • Strong Microsoft Office skills, • Willingness to undertake further SHEQ training and qualifications

Are you an experienced Property Manager looking for an exciting new opportunity in South West London? We are urgently seeking a dedicated and detail-oriented professional to manage a shared portfolio of residential properties. This full-time, office-based role (Monday to Friday, 9am to 6pm) offers the chance to work within a supportive team environment where your skills in property compliance, tenant relations, and landlord communication will be highly valued. In this role, you will ensure all properties meet legal compliance standards, carry out regular inspections to maintain high property standards, and provide impeccable customer service to both tenants and landlords. Your excellent communication skills will be essential as you coordinate with contractors, address tenant enquiries promptly, and keep landlords informed. If you are organised, proactive, and thrive in a fast-paced environment, this is the role for you. Key Responsibilities • Manage a shared portfolio ensuring smooth day-to-day operations, • Ensure all properties comply with relevant legal and safety regulations, including gas, electrical, and fire safety checks, • Conduct regular property inspections and coordinate any required repairs or maintenance, • Deliver outstanding customer service, handling tenant enquiries, complaints, and requests with professionalism and efficiency, • Maintain clear and timely communication between tenants, landlords, and contractors to ensure transparency and satisfaction, • Coordinate tenancy renewals, rent collection support, and move-in/move-out procedures, • Keep accurate records and ensure compliance with all tenancy and property management documentation This is an ASAP hire for a reliable, motivated individual who is ready to make a positive impact from day one. If you’re looking to take the next step in your property management career with a reputable company based in South West London, apply now! Send your CV to

Claims Team Manager New role where you will be responsible for the operational oversight and governance of Motor and P&C claims across this project based Insurer's UK and European portfolios. It ensures delegated authority arrangements (with MGAs and TPAs) deliver exceptional standards of claims performance, aligned with the company’s Claims Philosophy and regulatory obligations. You will lead governance routines, performance oversight, run-off delivery, and operational remediation initiatives across both Motor and P&C lines. This role bridges the operational gap between technical claims handlers and strategic leadership and you will manage and develop a team of 5. KEY RESPONSIBILITIES Operational Oversight & Governance • Provide cross-line operational management of Motor and P&C claims programmes, including active and run-off portfolios., • Ensure TPAs and MGAs operate in accordance with Claims Handling Agreements, delegated limits, and performance standards., • Oversee remediation plans and governance actions, ensuring timely and effective delivery., • Act as day-to-day escalation point for operational or delivery issues across Motor and P&C claims., • Manage in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail (internal sign-off of large claims of up to £/€500,000)., • Take full control, where necessary, of the investigation, adjustment and settlement of a claim Delegated Authority & Performance Management • Monitor performance against KPIs and SLAs for delegated claims partners (TPAs and MGAs), ensuring data accuracy and reporting cadence., • Conduct claims file reviews, audits, and due diligence exercises across Motor and P&C portfolios, including travel where required., • Support the review of TPA contracts with external service providers to ensure optimal terms and delivery quality., • Liaise with Audit, Compliance and Technical Accounts teams to close out audit actions and raise concerns as needed. Claims Governance & MI • Lead monthly and quarterly performance reviews with delegated claims handlers., • Ensure governance forums and reporting cycles operate effectively and highlight material delivery risks., • Support internal controls such as spot checks, complaints handling, and SLA tracking., • Provide operational MI to support the Claims team and broader stakeholders. Relationship Management • Build strong and collaborative relationships with TPAs, MGAs, reinsurers, internal claims stakeholders, and external legal/support providers., • Act as a consistent point of contact across Motor and P&C operations for partner and performance discussions. Team Support • Support Motor and P&C technical claims handlers by ensuring the operational environment is stable and well-managed., • Offer informal leadership and mentoring to more junior claims staff involved in day-to-day delivery. SKILLS / KNOWLEDGE • Experience within Motor, P & C claims, • Strong people management experience, able to coach, develop & build high performing team, • Ability to multitask and work in an environment with changing priorities., • Strong communication and negotiation skills., • Good data analysis skills and management reporting ability, • Good knowledge of IT systems., • Ability to work on your own to strict deadlines., • Ability to travel within UK/EU. This is a role where you will enjoy a broad range of responsibilities and where you will be given plenty of scope to develop systems, people and procedures. Fast moving and growing company who work and play hard.

Position: Operations Manager Location: Warren House Hotel, KT2 7HY Reports to: Management Company – 3Koncept Type: Full-Time / Part-Time, On-Site This position is being recruited by 3Koncept (3K) Consultancy, the new management team behind Warren House Hotel. While employment contracts and payroll will be managed directly by the direct employers: Warren House Hotel, all recruitment, day-to-day coordination, staff incentives, and development planning will be led by 3K as part of our contracted role. About the Manor House A distinguished 200-year-old boutique Manor House blending historic charm with modern hospitality. Our property is renowned for its exceptional service, elegant accommodations, and bespoke events. We are seeking an experienced, detail-oriented, and motivated Operations Manager to lead our day-to-day operations — primarily focused on Rooms Division and Conference & Banqueting (C&B) — with oversight of restaurant operations when required. The successful candidate will ensure operational excellence across all departments, maintaining the highest standards of service, efficiency, and guest satisfaction while working closely with the management company, 3Koncept. Overview We are seeking a dynamic and experienced Operations Manager to oversee and enhance our operational processes. The ideal candidate will be responsible for ensuring that our operations run smoothly and efficiently while maintaining high standards of quality and productivity. This role requires strong leadership skills, strategic thinking, and the ability to collaborate across various departments to drive success. Responsibilities • Oversee daily operations of bedrooms, C&B, and occasionally F&B outlets to ensure smooth and efficient service., • Maintain and improve operational standards, guest satisfaction, and service consistency across all areas., • Adhere to 3K policies and training standards., • Ensure all departments adhere to SOPs, checklists, and brand standards., • Prepare, review, and present daily, weekly, and monthly reports (Occupancy, Revenue, Guest Feedback, KPIs)., • Conduct regular inspections of guest rooms, public areas, and event spaces to ensure quality control., • Follow up on all tasks, reports, and action plans to ensure timely completion., • Uphold health & safety, fire, and licensing compliance in all operations., • Manage rotas, staff training, and daily briefings to ensure operational readiness., • Coordinate and supervise event setup, delivery, and breakdown, ensuring seamless execution., • Develop and implement operational strategies that align with the company's goals and objectives., • Monitor daily operations to ensure efficiency and effectiveness in all processes., • Support, train, and motivate team members to deliver exceptional guest experiences., • Foster a culture of accountability, collaboration, and continuous improvement., • Liaise closely with department heads to align operational objectives with the overall business strategy., • Analyse performance metrics and prepare reports to identify areas for improvement., • Collaborate with other departments such as finance, sales, and human resources to streamline operations., • Ensure compliance with industry regulations and company policies., • Manage budgets and resource allocation effectively to optimise operational performance., • Identify risks within operations and develop mitigation strategies accordingly., • Act as the point of contact for key clients and event organisers, ensuring seamless planning and delivery., • Proactively manage guest feedback, complaints, and service recovery., • Ensure all events, from private dining to weddings, meet the Manor’s exacting standards. Liaison with 3Koncept (Management Company) • Report directly to 3Koncept on performance, standards, and operations., • Collaborate on strategic planning, marketing, and development initiatives., • Implement and maintain management systems, tools, and reporting frameworks established by 3Koncept. Experience • Proven experience in hospitality operations, ideally within a boutique hotel or luxury property., • Strong background in Events Management and C&B operations., • Excellent understanding of Rooms Division standards and procedures., • Detail-oriented, with strong organisational and time management skills., • Excellent communicator, both written and verbal, with the ability to report clearly to management., • Proactive, hands-on, and calm under pressure., • Strong leadership and interpersonal skills with a team-oriented mindset., • Flexible and adaptable to changing operational requirements., • Strong understanding of operational processes, performance metrics, and best practices., • Excellent leadership skills with the ability to motivate teams towards achieving common goals., • Exceptional analytical skills with a focus on problem-solving and decision-making., • Proficiency in project management tools and software is advantageous., • Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels., • A degree in business administration or a related field is preferred but not essential if experience is substantial. Desirable Experience • Experience in F&B operations or restaurant management., • Familiarity with PMS and event management systems., • Strong understanding of KPIs, revenue reports, and performance analysis., • Knowledge of heritage or listed property operations. If you are passionate about driving operational excellence and have the necessary experience, we invite you to apply for this exciting opportunity as an Operations Manager. About 3Koncept 3Koncept is a London-based consultancy and management company specialising in strategic hospitality management and brand development. We partner with owners and businesses across the lifestyle, hotel, and restaurant sectors, offering tailored operational and marketing solutions designed to enhance guest experiences and profitability. Ability to commute/relocate: • Kingston upon Thames KT2 7HY: reliably commute or plan to relocate before starting work (required), • Working according to business needs is essential. Experience: • Events management: 1 year (required), • Rooms Division: 1 year (preferred), • Hotel: 3 years (required), • Reservation: 1 year (required), • Revenue: 1 year (required), • Housekeeping: 1 year (required) Work authorisation: • United Kingdom (preferred)

Removals Operations Manager – Hounslow, Greater London Alchemy is pleased to be supporting a leading removals and storage company based in Hounslow in their search for an experienced Removals Operations Manager. This pivotal role involves overseeing logistics, job scheduling, team coordination, and service delivery within a fast-paced environment, contributing directly to the company’s continued growth and success. What You’ll Be Doing: • Oversee day-to-day removals operations, including planning, execution and monitoring, • Allocate jobs and coordinate schedules for removals crews, drivers and support staff, • Plan efficient vehicle routes, manage driver shifts and ensure resource utilisation, • Monitor the removals team's performance, provide coaching, and drive continuous improvement, • Resolve operational issues swiftly (delays, damage claims, client alterations), • Ensure compliance with health & safety, transport, and licensing regulations, • Maintain and enforce high customer service standards throughout all operations, • Liaise with removals clients, handle complaints, and ensure satisfaction, • Oversee vehicle fleet maintenance schedules, inspections and repairs, • Collaborate with warehouse/storage teams to coordinate moves and storage handovers, • Prepare operational reports and KPIs for senior management, • Implement process improvements, cost-saving measures and best practices What We’re Looking For: • Proven experience in removals, logistics, transport operations or a related field, • Strong organisational skills, ability to prioritise multiple tasks and projects, • Excellent communication and leadership skills; able to motivate teams, • Solid problem-solving skills and ability to perform under pressure, • Knowledge of transport regulations, health & safety and compliance standards, • Ability to work in a fast-paced, variable environment and adapt to changes Interested? Reach out to Alchemy Global Talent Solutions today.

Want to be part of the UK’s No.1 voted Nail Salon, as our Nail Salon Manager for our new salon in Sidcup? Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it! Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike. This salon is operated by Goldex Beauty. Goldex Beauty: Goldex Group is a well-established and rapidly expanding business group with a strong portfolio of successful brands across hospitality, food & beverage, and retail. Our ventures include popular high-street names such as Goldex Fitness, Costa Coffee and Kaspa’s Desserts. We’re now bringing that same passion and expertise to the beauty industry. As part of the Goldex family, you’ll have the opportunity to grow within a supportive, ambitious team that champions excellence in everything we do. Our fantastic benefits include: • Annual Leave – 28 days of annual leave per year., • Paid Volunteer Day - An opportunity to support a Goldex Foundation partner charity through a fully paid volunteer day, available annually., • Employee Private Healthcare - Employee health coverage provided., • Employee Assistance Programme - Free, confidential access to support for mental health, legal advice, financial guidance, and more., • Employee Discount - Enjoy 25% off at: Townhouse, Costa Coffee, Kaspa’s Desserts, Gong Cha, • Goldex Fitness Gyms (Through the Goldex Staff Discount Card), • Friends and Family Discount - Discounted services for two nominated friends or family members., • Referral Bonuses - For every successful team member you refer to the business (paid on successful completion of their probationary period)., • Free drinks from Goldex Group Coffee Shops - As a day one benefit, you are entitled to a certain number of free small drinks whilst on shift., • Birthday Pamper - During your birthday month, treat yourself and a friend to a free signature mani or pedi and a complimentary drink!, • Commission – Commission available for retail product sales at 10%. About the Role: As Nail Salon Manager, alongside providing flawless nail treatments 50% of the time, you will play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management and support of the team with a hands on approach, customer relations and salon operations while achieving key performance indicators (KPIs) aligned with company standards. Role Responsibilities: • Foster and manage a motivated, knowledgeable, and efficient team, • Creating staff rotas - making weekly corrections as necessary, • Management of annual leave, sickness and absence levels, • Conduct team education sessions on brand ethos and trading standards, • Evaluate team performance and identify talent for development, • Ensure flawless treatments and customer experiences, • Lead by example as a Townhouse Ambassador, • Address customer reviews and complaints promptly, • Oversee daily salon operations, maintaining cleanliness and safety standards, • Manage stock levels, ordering, and security, • Evaluate and develop team performance, • Implement a local salon marketing plan and track results, • Ensure compliance with regulations and licensing Qualifications: • NVQ Level 2 in Beauty or equivalent, • Proven experience in salon management, • Strong leadership and team management skills, • Comprehensive understanding of HR procedures, • Demonstrated ability to drive high levels of customer satisfaction, • Knowledge of health and safety procedures in a salon environment, • Proficient in salon operations and compliance management Equal Opportunities: Goldex Beauty is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry! Apply Now and Be Part of Our Exceptional Team!

Senior Project Manager (tier 1 main contractor - health sector) Location: North East London Type: Full-time, permanent Salary: Up to £110,000 Overview We are seeking an experienced Senior Project Manager to lead the successful delivery of large and complex construction projects. This role involves full responsibility for project execution, overseeing cost, value, schedule, safety, quality, environment, and stakeholder management, while ensuring all client requirements are met or exceeded. The Senior Project Manager will act as the senior site representative, leading multiple project teams, managing client relationships, and driving performance to deliver on time, within budget, and to the highest quality standards. Key Responsibilities Leadership and Team Management • Lead, motivate, and develop a high-performing project delivery team., • Maintain a clear management structure and ensure team members understand their roles and responsibilities., • Provide coaching, mentoring, and professional development opportunities., • Foster a collaborative and inclusive team culture, resolving conflicts effectively when they arise. Project Delivery and Execution • Oversee all aspects of project delivery, ensuring adherence to schedule, budget, and quality standards., • Ensure compliance with all health, safety, and environmental regulations., • Conduct regular site inspections and review Health & Safety performance., • Procure materials, plant, and subcontractors in line with project timelines., • Identify and mitigate potential risks, disputes, and legal issues. Project Planning and Control • Develop and maintain project strategies, work plans, and schedules., • Monitor progress, holding regular status meetings with project teams., • Review project plans and performance regularly, identifying opportunities for improvement., • Ensure effective communication and coordination across all project stakeholders. Financial and Contract Management • Understand and manage contractual obligations and cost structures., • Oversee financial performance, reporting regularly on project status, costs, and value., • Identify opportunities to improve project profitability and efficiency., • Maintain accurate documentation and reporting to support business objectives. Client and Stakeholder Management • Build and maintain strong relationships with clients, end users, and key stakeholders., • Address queries, issues, and complaints promptly and professionally., • Represent the project at client meetings, presentations, and progress reviews., • Support the development of future business opportunities through strong client relationships. Administration and Reporting • Ensure all project documentation, systems, and reporting processes are maintained and up to date., • Oversee site administration, including IT and operational requirements., • Conduct internal reviews to ensure compliance with company procedures and standards. Level of Responsibility This is a senior leadership position requiring significant autonomy, decision-making authority, and accountability for the performance of others. The role demands specialist knowledge, strong analytical ability, and the capacity to manage complex projects with multiple stakeholders. Ideal Candidate Profile • Proven experience managing large-scale construction or infrastructure projects., • Strong leadership, communication, and stakeholder management skills., • Excellent understanding of project planning, financial control, and risk management., • Commitment to health, safety, and environmental excellence., • A collaborative approach and a passion for delivering exceptional results.

German and Japanese speaking Sales & Admin Coordinator Ref: WL46869 A Japanese entertainment related company is seeking a Sales & Admin Coordinator who speaks German, English, and Japanese fluently. You will support the Sales Manager in charge of German market to start, with growing responsibility for the market to support it together in the future. It is an exciting opportunity for those keen to put their language and administration skills to practical use. • Job type: Permanent, full-time (On-site work, 5days/week), • Working Hours: 8:30-17:30, Monday - Friday, • Location: South West London, • Salary - £30,000 - £42,000 per annum (depending on the experience) Sales & Admin CoordinatorPrincipal Duties: 1. Sales calls to Retailers, Distributors in the E.U and others., 2. Marketing activities - conducts sales analysis, ad planning, sales forecasting, 3. Acquires licensing agreements (Sales activities to hardware and software makers), 4. Translates product information, instruction, their website, and other business-related documents to and from Japanese/English/German., 5. Performs interpretation as needed., 6. In charge of drawing up, negotiating, and signing business related contracts., 7. Research patent related information within the game industry., 8. Manages bank accounts and petty cash., 9. Attends to resident officers, loan employees and expatriate personnel., 10. Manages day to day activities with little to no managerial supervision, 11. Performs other sales-related duties for worldwide markets and responsibilities as may be assigned from time to time., 12. Troubleshooting problems, answers questions from sellers and handles complaints. Sales & Admin CoordinatorDesirable skills: • At least 1 year experience of office work, ideally sales related, • Totally fluent level German, Fluent English and Japanese (Ideally JLPT N2 or higher), • Experienced to work/live in Japan is highly beneficial, • Interest of digital/gaming/entertainment industries could be advantage, • Understanding Japanese culture especially corporate environments, • Comfortable to work in the office 5days a week, • Strong communication skills, flexible attitude **Visa support may be considered depending on experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Job purpose RICS Registered Valuer with 0-3 years post qualification experience to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Job Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial • e.g. income, profit margins, debtor days, billing times, • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration • Evidence of following the administrative procedures that may include:, • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development • Development plan in place, • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required Qualifications • MRICS, RICS Registered Valuer with minimum 0-3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.

Job Title: Residential Development Manager Salary: £50,000 - £55,000 per annum Working hours: Monday – Friday (9:00am – 17:00pm) Location: SE1 Profile Our client is the UK’s leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector. Responsibilities • Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained, • Maintaining working relationships with the committee of any Residents Association / RMC, RTM, • Attending meetings as appropriate and deliver on-going training needs to support the team, • Utilising appropriate internal and external methods and support, • Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met., • Internal redecs, • Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required., • Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports., • Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes., • Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses, • Reviewing year end accounts and monitor financials. Quarterly reporting to the client., • Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe., • Monitoring and supervision of contractors, carrying out works on and around the development., • Knowledge of High Building Safety and legislation, • Works orders and ensuring all orders are monitored and delivered within the designated time frame., • Knowledge of Section 20 consultation (working with major works team to expedite major works due), • Reactive/planned works are conducted to a high quality., • Ensure all irregular incidents are investigated and reported to the development manager., • Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary, • Development consists of 270 units, • 5 Blocks, all high rise building over 18m, • 10 commercial units, • Service Charge up to 2 million, • 5 members of staff – 4 Concierge,1 Estate Operative,, • TPI qualified need to be level 2, 3,4, • Knowledge of managing high rise building and fire safety, • Service charge budget experience required, • Residential Experience, • 4 years’ experience working within the job title, • Birthday off, • 25 days annual leave, • Death in service 2 x annual salary, • Private medical care (Opt into – taxable perk), • Voluntary life 2025, • 4% Pension scheme, • Child care vouchers renew every January, • Long service awards – 10 years, • Sick pay – 6 months – 5 years = 6 weeks pay / 5 years – 10 years = Up to 12 weeks If this would something of interest, please apply with your CV and Niamh will be in touch

An exciting opportunity has arisen for a Senior Supporter Care Manager to join a well-respected charity based in London. This is a full-time, permanent role leading the Supporter Care team to deliver exceptional donor stewardship and first-class supporter experiences, ensuring every supporter feels valued and connected to the charity’s mission. Key responsibilities of the role: • Lead and develop the Supporter Care team to deliver outstanding service and supporter communications, • Oversee donation processing, Gift Aid, and thanking procedures, ensuring accuracy and compliance, • Develop and implement strategies to enhance supporter satisfaction, retention, and engagement, • Use data and insight to improve processes and inform supporter journey development, • Manage and resolve complaints and sensitive enquiries effectively and professionally, • Collaborate with fundraising and communications teams to ensure a consistent, high-quality supporter experience, • Produce regular reports on performance, supporter feedback, and key metrics Ideal candidate profile: • Strong experience in supporter care, customer service, or donor relations, ideally within a charity environment, • Proven people management skills, with the ability to motivate and develop a team, • Excellent communication, organisation, and problem-solving abilities, • Confident working with CRM systems such as Raiser’s Edge or Salesforce, • Knowledge of data protection and fundraising compliance, • Passionate about delivering excellent supporter experiences and continuous improvement Location: Central London Salary: £51,000 per annum Working hours: Full-time, 35 hours per week Working pattern: Hybrid (2 days per week on-site) Contract: Permanent This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

Job Title: Commercial Manager / Sales Manager Location: London Reports to: Chief Operating Officer Atom Search are seeking a commercially driven and strategic leader to head up our client's Commercial Team consisting of 11 (4 BD Manager's, 4 Account Manager's, 1 Marketing Lead, 1 Inbound Sales Coordinator and 1 Data Analyst). This key role will manage day-to-day commercial operations, oversee marketing strategy execution, and identify opportunities to drive revenue and profitability across the business. Key Responsibilities • Lead and manage the Commercial Team, ensuring alignment with strategic objectives., • Deliver timely commercial and marketing updates to the Board and senior management., • Identify and secure new commercial opportunities while strengthening existing client relationships., • Set and manage performance targets for Account Managers and Business Development Managers., • Oversee pricing strategies, bid submissions, tenders, and key account development., • Collaborate closely with the COO to ensure commercial decisions align with budgets and operational capabilities., • Direct marketing and digital strategies, ensuring consistent brand messaging., • Manage complaints escalated from the Account Managers and ensure client satisfaction is maintained., • Guide Data Analysts to uncover commercial insights and inform strategy., • Monitor competitor activity and adapt strategies accordingly., • Attend monthly board meetings and contribute to business planning. Experience Required • Proven experience managing commercial and sales teams., • Strong background in marketing strategy and campaign oversight., • Track record in lead generation, tendering, and negotiating commercial terms., • Skilled in coaching, performance management, and cross-functional collaboration., • Confident handling data analysis, reporting, and business case preparation., • Knowledge of HR policies and procedures. Desirable • Digital marketing experience., • Familiarity with the Healthcare, Construction or Rail industries., • Experience growing key accounts in complex stakeholder environments.

AGM: £50 - 55k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year with us, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days About MJMK Restaurants MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, and remained in the World’s 50 Best Restaurants list for three years in a row. 2024 saw the launch of two new ventures: Fonda, a contemporary Mexican concept in Mayfair—our second collaboration with Santiago Lastra—and AngloThai in Marylebone, the debut restaurant from husband-and-wife team John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. At the 2025 National Restaurant Awards, AngloThai was named 'The Square Opening of the Year' and ranked 7th in the Top 100 list, followed by KOL at number 50. In September, we will see the opening of Luso, a contemporary Portuguese restaurant in Fitzrovia.

Assistant Manager – Front of House (Nights) Hours: 7pm–7am | 4 on, 4 off (Monday–Sunday rotation) Location: London (On-site – 2 locations) Job Type: Full-time, Permanent Our client looking for an experienced Assistant Manager – Front of House to deliver an exceptional resident experience and support smooth overnight operations across multiple buildings. This night-based, floating leadership role provides hands-on support to the Concierge team and acts as deputy during the Manager’s absence. Key Responsibilities • Lead, mentor, and support the night Concierge team., • Maintain outstanding service standards for residents and guests., • Oversee front desk duties, rota planning, and staff performance., • Manage resident queries, complaints, and move-ins/outs., • Ensure compliance, safety, and operational excellence across all sites., • Step in to cover full management responsibilities when required. About You • Experienced in residential property or hospitality management., • Strong leadership and communication skills., • Exceptional customer service with a calm, professional approach., • Confident using Microsoft Office and building management systems., • Proactive, organised, and committed to high standards. What’s on Offer • A supportive, inclusive working environment., • Opportunities for learning, development, and career progression., • Flexible working approach and a comprehensive benefits package supporting wellbeing, health, and work–life balance.

Job Purpose The Facilities Manager ensures the smooth, safe, and efficient operation of the firm’s physical environment, overseeing building maintenance, vendor management, security, and compliance to support legal professionals and staff effectively. The role is varied and crucial, often interfacing with multiple departments to coordinate buildings and facilities management, security, health & safety, and vendor relationships. Main Duties Buildings & Maintenance Management: Manage/oversee building repairs and maintenance. Plan, coordinate, and manage office refurbishments, relocations, and space planning to meet evolving business needs. Support meeting room setups, event logistics, and ensure facilities meet firm standards and staff needs. Manage landlords and third-party suppliers and oversee utilities management (gas, water, electricity) and ensure all necessary licences and contracts are maintained. Maintain asset registers and equipment lifecycle planning where applicable. Service Levels across all Office Locations: The role is based in the London office but the Facilities Manager will visit one of our other offices (at Cambridge, Reading and Southampton) each week to ensure an equally high level of service is provided at all of the offices. Contract and Supplier Management: Negotiate and manage contracts for utilities, office equipment, security services, cleaning, courier, and other facility-related services, ensuring value for money and quality. Security and Emergency Preparedness: Manage premises security including access control, CCTV, alarm systems, and out-of-hours emergency response. Administer visitor booking systems and maintain records related to contractor access and compliance. Manage sensitive data related to personnel and financial information with confidentiality appropriate to a legal environment. Ensure cleaning and maintenance contractors are bonded and vetted to protect client confidentiality. Health & Safety Compliance: Act as the key point of contact for health & safety matters, conduct risk assessments, audits, accident investigations, and ensure compliance with relevant legislation and internal policies. Oversee the DSE assessments (managed via the firm’s online system) and ensure any concerns or requirements are actioned. Conduct regular audits and inspections and oversee fire safety and first aid provisions. Maintain training records and coordinate ongoing safety measures. Budgeting and Financial Oversight: Prepare and manage facilities budgets (OPEX and CAPEX), monitor expenditures, perform contract reviews and conduct cost analyses for facilities projects and contracts, and support annual financial planning processes. Team Management: Lead and oversee the currently outsourced facilities support teams (print/post room, reception etc) to provide guidance to ensure operational efficiency and reporting. Provide clear communication and performance management and promote a collaborative working environment. Monitor and record holiday, sickness and overtime. Liaise with the outsourced provider to identify training requirements for staff which cover key aspects of the service and processes. Investigation and Resolution of Complaints/Queries: Acting as main point of contact for handling complaints and queries. Ensuring a positive experience for all staff by addressing concerns promptly and professionally. Recruitment: Manage and oversee all recruitment in conjunction with the outsourced provider and assist with the training of all new recruits. Liaise with the outsource provider throughout the new recruit’s probationary period and provide appropriate feedback. Reporting: Produce weekly reports on statistics including but not limited to visitor volumes, click counts and stationery spend etc with a view to reviewing expenditure and improving overall efficiency. Compliance with Firm Policies: Ensuring compliance across the team with all company policies (e.g Health & Safety, GDPR, Information Security etc). Business Continuity: Maintain disaster recovery and business continuity plans related to facilities and premises operations. Key Requirements Essential Skills and Experience Considerable experience in facilities management, ideally within a law firm or professional services environment. Strong organisational and multitasking capability, able to prioritise in busy, fast-paced settings. Excellent communication and interpersonal skills, approachable personality with a professional appearance. Proficiency in contract management and tender processes. IT literacy with solid skills in Microsoft Office (Word, Excel), and willingness to learn bespoke software. Detailed knowledge of health, safety, and environmental legislation applicable to office premises. Ability to respond effectively to emergencies and out-of-hours incidents. Experience managing teams and coordinating multiple suppliers and contractors. Calm, proactive approach with adaptability and a commitment to continuous learning. Hours 8.00am to 5.00pm Monday to Friday with one hour for lunch. There may be occasions when reasonable additional hours may be required.

Duty Manager – Guinness Open Gate Brewery, London Salary: £38,500 per annum Working pattern: 40 hours per week, 5 over 7 Opening December 2025 Step into a landmark role at the heart of London’s newest hospitality destination. Guinness Open Gate Brewery London – a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire. We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals. About the Role Operations and quality control About You You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences. You will bring: • Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues., • A guest-first mindset, with the ability to maintain high standards of service and hospitality., • Excellent organisational and communication skills., • Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment. Working with Company Of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers