Trabajos complaints manager en London - Page 3Crear alertas

Complaints Standards and Quality Manager.

To provide expert advice and support on legislation and statutory guidance on Complaints, Individual Rights (DPA 2018/GDPR) and Freedom of Information including the drafting of legal exemptions in response to requests from staff and managers and as directed by the Team Manager / Head of Complaints,

Lloyds Bank plc is looking for a Driver Satisfaction Specialist Manager in Watford. This full-time hybrid role involves handling escalated complaints, supporting drivers, and improving their experience.

Administrative Officer – Housing Complaints. As an Administrative Officer in the Complaints Team, you’ll report to the Complaints Team Manager, based in one of the offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative tas

Working closely with the Customer Solutions Manager to implement new processes, including the end of contract outbound strategy, with a customer first approach. Supporting the Customer Solutions team with day‑to‑day queries, handling escalated calls and complaints from customers. Support the Cus

Excelcare Holdings Ltd is seeking a Registered Manager to oversee their Homecare team in Tower Hamlets, London.The successful candidate will ensure all regulatory compliance, lead a dedicated team, and drive a culture of person-centred care.Responsibilities include managing safeguarding, complaints,

Resolution Officer – Building Compliance. L&Q Building Compliance is looking for a Resolution Officer to join our team on a fixed‑term basis, supporting the effective and fair resolution of complaints across the organisation. Working closely with the Resolution Manager and colleagues across the

This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Ensuring that the Claims Manager is fully aware of all issues or complaints. Dealing with phone calls and post advising of claims.

Support the HR Business Partners with complex employee relations issues and resolve internal complaints, keeping up to date with employment legislation and employee relationship trends and support the development of HR Policy. We’re seeking a talented Employee Relations Manager to join our HR Advi

A leading recruitment firm is seeking an Investigation Case Manager for a hybrid role based in London. This position involves managing investigations from complaints against individuals, obtaining witness statements, drafting allegations, and preparing case work for tribunal hearings. The role requi

Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry. Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to address complaints, log issues, and

A UK financial institution is seeking a Risk and Controls Manager to oversee First Line Operational Risk and manage Retail Property Finance complaints. Candidates should have substantial experience in Quality Assurance within financial institutions and strong regulatory knowledge. This role requires

You will manage relationships with stakeholders and communities, oversee complaints, and ensure compliance with community engagement commitments during construction. A leading construction firm in Greater London seeks an Entry-Level Engagement Manager. The role requires strong communication and admi

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

Technical Team Manager Full time: Permanent Location: Ipswich, Suffolk HD Tech are partnering with a leading manufacturer in the construction materials sector to recruit a Technical Team Manager. Reporting to the Head of Technical, this role will lead the Technical Services Team, ensuring high standards of technical support, service quality, team performance, and cross-functional collaboration. Key Responsibilities • Lead the day-to-day operations of the Technical Services Team., • Manage, coach, and develop Managers, Supervisors, Coordinators, and wider technical staff., • Drive team performance, efficiency, and KPI delivery., • Oversee the production of technical specifications, reports, calculations, and drawings., • Ensure technical standards, processes, and industry codes are followed., • Support with complex technical issues, complaints, guarantee matters, and risk mitigation., • Work closely with Compliance, HR, IT, Sales, and Technical Development teams., • Identify opportunities for process improvement and continuous development., • Help maintain strong working relationships across the business and with external stakeholders. What We’re Looking For • Strong leadership experience managing larger teams in a technical services environment., • Solid technical knowledge, ideally within construction, building envelope, roofing, or building products., • Experience improving processes, managing performance, and leading change., • Strong communication and stakeholder management skills., • Organised, proactive, and able to make sound decisions under pressure., • Emotionally intelligent leader who can build trust and develop teams. Desirable • Knowledge of building & construction Salary on offer £55,000 - £60,000 Depending on experience Annual 10% of salary company bonus Relocation package- £8,000 tax-free for (depending on circumstances/criteria) to support any successful candidates who do not live within an hour the head office, in order to relocate to them. Summary This is a great opportunity for a senior technical leader with strong management capability and technical credibility to join a successful and people-focused business

Job Title: Safeguarding Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid) Salary: £49,000 gross, per annum Job type: Full time, permanent Closing Date: 3rd May 2026 Are you a Safeguarding Manager looking for a new opportunity? The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development. Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people. We are currently looking for a Safeguarding Manager to join our team. About the role: We are currently seeking to appoint a Safeguarding Manager who will be responsible for overseeing the day to day operational safeguarding functions for our charity. You will manage a team of Safeguarding Officers to ensure that an effective and robust safeguarding service is provided. The post holder will provide professional advice and support on safeguarding matters to staff and volunteers, as well as liaising and meeting with external bodies, and occasionally delivering training. You will have experience of the voluntary youth or community sector as a direct practitioner, and knowledge of Early Help and statutory guidance relating to safeguarding children and adults at risk. You will also have experience of managing a team where safeguarding is the main focus area of your work. Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our Safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures, national guidance and in line with our statutory duty. Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. Key areas of responsibility * Operational delivery * Line management of the Safeguarding team * Service development About you: * A relevant professional qualification for example: Youth Work, Education, Early Years or demonstrable equivalent work experience. * Detailed understanding of Early Help and legislation affecting safeguarding, regulatory requirements and best practice in relation to youth participation and inclusion. * Knowledge and understanding of current issues and trends in safeguarding, child protection and work with children and young people. * Management experience including responsibility for managing safeguarding, child protection, review or risk assessment and complaints and being the key decision maker. * Experience of managing a team with an understanding of the impact and issues involved in safeguarding and child protection. Benefits: * 25 days annual leave per annum, increasing with length of service * Hybrid working for many roles * Volunteering Leave * Life assurance (4x salary) * Private medical insurance * Generous pension (employer contribution up to 10%) * Cycle to work scheme * Wellbeing portal and EAP with 121 counselling * Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please Note: MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check. Please click APPLY to be redirected to our website to complete your application. Candidates with experience of; Senior Safeguarding Officer, Lead Safeguarding Officer, Safeguarding Lead will also be considered for this role

Tech Connect Group is partnering with an automotive brand to recruit a Sales Account Manager to join their expanding sales team. This will be a strategic role, influencing further sales in the UK market, managing and growing the dealership network. Relationship management is a critical part of this role as you will liaise with multi-level seniorities across various stakeholders inclusive of our original equipment manufacturing (OEM) partners. This role will require extensive UK travel, and will require flexibilty and a full clean UK driving Licence. Key responsibilities: Serve as the primary point of contact and liaison for the UK dealership network, distributors, and OEMs to build long-term, professional partnerships. Provide comprehensive support and product training to dealer sales teams, ensuring they are equipped to represent the brand and products effectively. Drive sales performance by leveraging dealer relationships to increase product registrations and utilising upselling, cross-selling, and e-commerce platforms (Shopify/Portals). Act as the lead contact for customer concerns and warranty issues, taking decisive action to resolve field-based problems quickly. Identify marketing resources and collaborate with the marketing team to implement promotional campaigns that drive revenue and brand awareness. Plan and maintain the after-sales process to ensure high levels of customer satisfaction and a seamless post-purchase experience. Monitor competitor activities and market trends to proactively adjust business strategies and identify new growth opportunities. Travel across the UK for site visits and industry events while working cross-functionally with internal departments to ensure a unified approach to customer service. Key Skills & Expereince: Proven track record in managing key accounts and building high-level rapport with dealers and OEMs to foster long-term sales growth. Comprehensive knowledge of aftersales operations, including warranty management, spare parts logistics, and technical support. Exceptional presentation and interpersonal skills, with the ability to act as a "Subject Matter Expert" at trade shows and industry events. Experience in territory sales forecasting and coordinating with supply chain teams to prioritise and resolve logistics or stock issues. Demonstrated ability to resolve complex customer complaints and make rapid, effective decisions A self-starting, independent worker who is equally comfortable collaborating with a sales team and travelling extensively across the UK. If of interest, please apply

Overview: We are recruiting for an Assistant Relationship Manager, or you may know the role as a Client Service Manager, to join our Relationship Management team. The role is based on a hybrid basis from our stunning office in central London, so you will need to live within a commutable distance to ensure you can be in the office with the team each week. The Assistant Relationship Manager supports the Share Plans RM by being the single point of contact between MUFG Pension & Market Services and a client’s secretariat department, ensuring a high-quality service is delivered. There will be an opportunity to cross train on Share Registration as you develop your career. It’s a demanding role, but it’s extremely rewarding and has the potential for advancement if you’re the right candidate. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need: A customer focused attitude with experience in a client/customer facing/service role, with good commercial awareness which will enable you to understand client requirements The ability to prioritise your workload, working to tight deadlines whilst remaining flexible in your approach Exceptional verbal and written communication skills, with the ability to always remain diplomatic and tactful Good stakeholder management skills, with the ability to develop and maintain strong working relationships with a variety of internal and external customers, colleagues and clients Great analytical skills, with the ability to review a client portfolio and see sales opportunities to grow revenue Enthusiasm, self-motivation and the confidence to handle client enquiries, including complaints, in a professional manner Excellent Microsoft Office skills, especially Word, Excel, PowerPoint and Outlook Good attention to detail with a conscientious, thorough and accurate approach to work and the ability to take a task, own it and see it through to completion A professional and friendly manner It would be nice to have: Knowledge of Share Plans, but this isn’t essential Day to Day, you will: Develop and maintain professional and strong working relationships with clients Deal with enquiries from clients and their associated advisors, such as lawyers, brokers and auditors Support, plan and manage key business and client initiatives and post implementation analysis Attend company meetings (AGM’s/EGM’s/Court/Review Meetings), in addition to assisting at the meetings when required Agree and prepare timetables and advise departments of forthcoming corporate events Provide guidance as required on share plans and industry matters, in addition to keeping up to date on any respective changes Prepare information for financial reporting requests, ensuring the accurate maintenance of client records on SalesForce and accurate and timely management of invoicing and payments Assist with the launch, ongoing events and maturity events on share plans Analyse clients and identify selling opportunities, cost saving efficiencies and cross-divisional opportunities The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs

Assistant Property Manager Location: East London Salary: Upto 35,000 Contract: 12 month FTC Hours: 35 hours per week (Monday to Friday, 9:30am – 5:30pm) Working Pattern: Primarily office-based with some flexibility If you’re in block management and feel like you’re stuck doing the same thing on repeat, this is the role that actually moves you forward. We’re working with a well-established and growing property management business that takes development seriously. You won’t just be “supporting” forever here. You’ll be trained properly, given responsibility early, and positioned to step up into a full Property Manager role. They manage a varied residential portfolio and are known for delivering a genuinely high standard of service. That means you’ll learn how to do this job properly, not just tick boxes and firefight complaints. What you’ll be doing You’ll support the day-to-day management of residential leasehold blocks, working alongside experienced Property Managers who know their stuff. • Managing resident and client queries without hiding behind email chains • Assisting with service charge budgets and financial admin • Coordinating contractors and keeping works moving • Supporting Section 20 consultations and major works • Carrying out site inspections and attending meetings • Ensuring compliance with leases, legislation, and health & safety • Preparing reports, letters, and leasehold packs It’s hands-on, varied, and you’ll actually see the impact of your work. What they’re looking for • Experience in block or leasehold property management • Understanding of landlord and tenant legislation • Strong communication skills without sounding robotic • Organised and able to handle multiple priorities • Solid IT skills across Microsoft Office and property systems Nice to have but not essential: • Service charge and major works exposure • IRPM qualification or working towards What you’ll get in return • Salary up to £35,000 depending on experience • Proper training and structured development • Clear path to Property Manager level • Supportive team environment that actually shares knowledge • Exposure to a varied, interesting portfolio • Stability with a growing, well-run business

Supervisor Full Time - 12 month term Location - Harrods Minimum 1 year experience in similar position Are you a natural leader with a passion for luxury stationery and exceptional customer service? Do you thrive in a fast-paced retail environment where creativity meets operational excellence? Moleskine, the iconic Italian manufacturer of premium notebooks and accessories, is seeking a dynamic and experienced individual to fill the role of Supervisor. As the Supervisor at Moleskine, you will play a pivotal role in leading and developing your team to drive sales productivity, efficiency, and customer service levels to new heights. Reporting into the Manager, you will support all operational functions of the store, while positively promoting the image of our esteemed brand. What will you be doing on a daily basis? Customer Service and Store Performance: * Develop and maintain strong relationships with local businesses to identify collaborative opportunities and drive sales growth. * Conduct regular outreach and networking activities with surrounding businesses to promote our products and services. * Lead by example in providing exceptional customer service and driving sales figures. * Effectively manage sales performance and ensure staff productivity aligns with company targets. * Foster a customer-centric culture among staff, addressing inquiries, and complaints promptly and proactively. * Manage cash handling, financial transactions, and paperwork accurately and efficiently. * Develop and execute strategies to drive business in new and existing markets. Visual Merchandising: * Implementation of visual merchandising guidelines, ensuring products are presented to company standards. * Maintain a high level of store housekeeping and liaise with the visual merchandise manager as needed. Staff Training, development, and management: * Develop and coach staff in company selling techniques, product knowledge, and visual merchandising guidelines. * Conduct regular training sessions and team meetings to ensure staff are well-equipped and informed. * Lead the management and sales team, ensuring adherence to company rules and standards. * Conduct regular staff meetings and performance appraisals, providing coaching and feedback as needed. * Manage staff discipline and delegate responsibilities efficiently. * Mentor employees to help them achieve individual & team objectives. The right skillset for this role includes: * Proven experience in retail management, preferably in luxury or lifestyle brands. * Strong leadership and communication skills. * Excellent organisational abilities and attention to detail. * Passion for the Moleskine brand and luxury stationery. The benefits for this exciting role include: * Competitive salary and bonuses. * Opportunities for career growth and development. * Employee discounts on Moleskine products. * A supportive and collaborative work environment in the heart of Milan. The ideal candidate is a motivated, well-organised individual who has a deep understanding of prospecting and developing strong relationships with customers. Qualifications * 2+ years of sales experience * Excellent written and verbal communication skills If you're ready to lead a passionate team and make a mark in the world of luxury stationery, apply now to join Moleskine's prestigious team as a Supervisor

Salesforce and Data Administrator (Exams Team) We are currently recruiting for Salesforce and Data Administrator (Exams Team) to start Immediately on Temp -Basis for 6 Months Salary £40,375 £25 an hour - Location Euston - WHO WILL YOU BE WORKING FOR? Our client is an established non-profit healthcare organisation; dealing with changes in legislations. WHAT WILL YOU BE DOING? The post holder will work in a high-profile, high-risk area of the College and be responsible for assisting the Data and Statistics Manager (DSM) in collating information to support reports for key stakeholders and to support business improvement and mitigate key areas of risk. This includes maintaining data quality, building and refreshing reports/dashboards, and supporting system improvements. Undertake all necessary system preparatory work associated with online examinations Provide data and collate communications to support the swift resolution of any complaints and issues arising from that process. Train colleagues in all aspects of the College’s Salesforce examinations process. Develop a close working relationship with key colleagues in IT, working together to fix any system issues affecting candidate applications and results, and actively striving to improve systems and processes, sharing best practice. Act as first-line support for Salesforce (CRM) queries for the Examinations function, troubleshooting common user issues Identify and clearly document Salesforce configuration and data-quality issues Support process efficiency by helping users understand and use existing Salesforce automation Build, maintain and quality-check Salesforce reports and dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently. Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalate requests requiring elevated access to the in-house IT team, in line with GDPR, data retention, and internal controls. Experience Knowledge / Skills / Attributes Extensive office administration in a relevant field, preferably examinations or assessment Handling, manipulating and interpreting large quantities of data. Experience in using, compiling and maintaining databases, extracting data and compiling reports. Experience providing first-line Salesforce support in a case management environment (e.g., Service Cloud), including troubleshooting common user issues and escalating incidents/requests to an IT or systems team. Experience creating and maintaining reports and dashboards to support operational and stakeholder reporting. Using, managing and manipulating large and complex databases

Adult’s Social Work Team Manager, CHC Team, North London Pay rate £42 per hour (outside IR35) Contract role, Continuing Healthcare Pertemps are recruiting for an experienced Adult’s Social Work Team Manager in North London. This to manage an established CHC Team. You will need to evidence that you have significant experience processing DSTs and managing complaints. There is plenty of hybrid working available. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on (phone number removed) or email (url removed) for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager...

Head Chef Up to £45,000 depending on experience, plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded ‘One Of The UK's Best Companies To Work For' Currently, we are only able to consider applications from individuals who already have the legal right to work in the UK Emerson Park is a luxurious Care Village situated in Hextable, near Swanley. This stunning care village comprises 47 independent living apartments as well as an 85 bedded nursing, residential and dementia care home. At Cinnamon we like to understand what our residents enjoy. That's why our chefs visit all residents when they move into their new home. Our chefs will establish likes and dislikes and ensure that the home's menu cycle works for them. On occasions when this doesn't work they are happy to cook something different. Our chefs cater for modified and individual diets and have support at hand to seek advice and guidance if needed. The standard of food that we require will be high-end, beautifully presented, using fresh ingredients and locally sourced where available. We insist that every meal time is a truly enjoyable experience for our residents. Overseeing and managing a full kitchen team including a second chef and kitchen assistants, you will ensure that all kitchen services are efficient, and that the required Health and Safety measures are in place and adhered to within the department. Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity *‘Spice of Life' – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards Additional requirements of this role include: Monitoring the performance of suppliers and regularly check that their prices remain competitive, ensuring that the General Manager is kept informed accordingly. Support cost-effective stock control systems and ensure these are in place to minimise waste. Maintain a high standard of hygiene and cleanliness in the kitchen and food storage areas at all times, in accordance with the appropriate food hygiene regulations. Ensure the management and implementation of safe working procedures and practices in accordance with Health and Safety legislation. Assist the General Manager in the resolution of any complaints concerning the catering service. Actively participate in events held in home, liaising with the General Manager and the Wellbeing & Lifestyle Coordinators to ensure nutrition and hydration needs are met, as well as social aspects of such events. Person Specification: This role involves working within a team which is committed to providing an excellent food service to the residents, having appropriate supervisory experience and relevant qualifications pertaining to the safe delivery of Food and Hygiene or Catering Services. Key Attributes: Level 3 in Catering or equivalent QCF qualification Working knowledge of Health and Safety legislation Team player, self -motivated, proactive, flexible and adaptable Ability to organize and prioritise workload, and work under pressure Ability to communicate and manage interpersonal relationships, including influencing skills Reasonable access outside working hours in emergency situations TPBN1_UKCT

We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Assistant Restaurant Manager La Maison Ani, London La Maison Ani is a modern, vibrant Eastern Mediterranean restaurant, celebrated for exceptional food, warm hospitality and a strong sense of style. We are now looking for an experienced and passionate Assistant Restaurant Manager to join our leadership team in London. This is an exciting opportunity for a confident, service-driven manager who thrives in a fast-paced, high-quality restaurant environment and is ready to take the next step in their career. The Role As Assistant Restaurant Manager , you will support the General Manager and senior leadership team in the day-to-day running of the restaurant. You will be hands-on during service, lead from the front, and play a key role in developing the team, maintaining standards, and delivering outstanding guest experiences. You will act as Manager on Duty in the absence of senior management and will be trusted to oversee multiple sections of the restaurant during service. Key Responsibilities Support the GM and AGM in the smooth daily operation of the restaurant Lead, motivate and develop the FOH team through coaching, training and feedback Ensure exceptional service standards and guest satisfaction at all times Conduct daily briefings, service updates and knowledge checks Oversee team attendance, grooming standards and rota support Handle guest feedback and complaints professionally and proactively Maintain high standards of cleanliness, presentation and mise en place Complete daily reporting and contribute to weekly and monthly performance reviews Support training plans, service tests and team development initiatives About You Previous experience as an Assistant Restaurant Manager , Floor Manager or similar role in a high-quality restaurant Strong leadership skills with a hands-on, service-led approach Confident managing busy services and multiple sections Passionate about people development and guest experience Organised, proactive and calm under pressure Excellent communication and attention to detail A genuine interest in food, hospitality and service excellence What We Offer The opportunity to work with an exciting, premium restaurant brand A supportive and professional leadership team Career development and progression within a growing group Competitive salary and benefits A dynamic, energetic and people-focused working environment If you are an ambitious Assistant Restaurant Manager looking to grow with a respected restaurant brand and be part of a passionate team, we would love to hear from you. TPBN1_UKCT

RESTAURANT MANAGER FUNDAMENTAL HOSPITALITY Fundamental Hospitality is a global hospitality group behind award-winning concepts including Gaia, La Maison Ani, and Shanghai Me , known for delivering exceptional dining experiences across some of the worlds most vibrant destinations. We are currently seeking a passionate and driven Restaurant Manager to join our growing team. This is an exciting opportunity for a hands-on leader who thrives in a high-energy, guest-focused environment and is committed to maintaining the highest standards of service and team performance. KEY RESPONSIBILITIES Lead, motivate, and develop the restaurant team to consistently deliver exceptional service standards Oversee daily operations ensuring smooth service flow and excellent guest experience at all times Conduct regular floor presence, team engagement, and service supervision throughout service periods Monitor and maintain grooming, service standards, and overall team performance Manage and support training, onboarding, and continuous development of team members Handle guest feedback and complaints professionally, ensuring timely resolution and follow-up Ensure operational excellence including restaurant presentation, cleanliness, and maintenance standards Manage rota planning, staffing levels, and labour costs in line with budget requirements Collaborate closely with senior management on reporting, performance tracking, and operational improvements ABOUT YOU Proven experience in a Restaurant Manager or similar leadership role Experience within high-end restaurant environments Strong operational and organisational skills Passion for delivering exceptional guest experiences Excellent leadership, communication, and team development abilities Detail-oriented with a proactive, hands-on approach Ability to thrive in a fast-paced, high-pressure environment WHAT WE OFFER Very competitive salary Career development within Fundamental Hospitality A professional, supportive team environment If you are ready to take the next step in your career and be part of a world-class hospitality group, we would love to hear from you. Candidates must have the right to live and work in the UK. This is not an exhaustive list of responsibilities. If you would like to review the full job description, please let us know. TPBN1_UKCT

We are looking to recruit an enthusiastic OT Team Manager to join a well-structured and dynamic team in Haringey. The client offers a full-time contract with an opportunity to work from home and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the OT Team Manager Lead and manage a team of practitioners, principally but not exclusively Occupational Therapists, and line-manage and supervise senior practitioners and other practitioners within your given service area. To ensure that all staff provide a person-centred and strengths-based service to all service users and their carers/families. To ensure compliance with Safeguarding Adults according to all relevant local and national policy and legislation. To manage the performance of the team concerning Health and Social Care Key Performance Indicators and local and team performance measures To contribute to FOI requests, respond to complaints and provide information, reports, and feedback as requiredTo Be Successful. Previous experience supervising a team of OTs HCPC Registration Enhanced DBS/CRB (we can obtain for you) Eligibility to work in the UK Occupational Therapist QualificationBenefits of Working in Haringey Haringey offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free onsite parking is offered to all staff. Why Join Our Agency? With over 10 years’ experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week To discuss this OT Team Manager vacancy, or any similar roles we have available, please contact Gavin Wright, or email us your updated CV today

Pear Recruitment: Experienced Property Manager Location: Marylebone Basic Salary: £37,500 + Commission OTE £40,000 Hours: Mon - Thurs 9.00am – 6.00pm / Fri 9.00am – 5.30pm Our client is looking for an experienced Property Manager to join their stylish, spacious Marylebone office. You should be enthusiastic, responsible, and have solid property management experience. You will act as the main point of contact for both landlords and tenants, offering advice on rental matters and coordinating any necessary maintenance across a large portfolio of properties. You will be responsible for: • Bring on new contractors, • Manage contractor, tenant and landlord relationships, • Ensuring landlords and tenants are kept informed and up to date, • Manage own property portfolio: - including referencing, moves ins, jobs, updating landlords, property inspections etc., • Ensuring Property Management software systems kept up to date, • Ensuring all regulatory requirements (Deposit registrations etc.) are met, • Point of contact for tenants and landlords with maintenance issues Requirements: • Experience as a Property Manager, • Ability to handle and resolve tenant complaints, • Well organised and an excellent multi-tasker, • Great customer service attitude, • Good understanding of plumbing, electrical, boiler, handyman etc. issues, • Ability to review quotes., • Good IT skills If you are interested in this Experienced Property Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Exciting Opportunity Alert! Join Rendall & Rittner as a Facilities Manager Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Facilities Manager. This is an incredible career opportunity with a fantastic package. Position: Facilities Manager Location: One Tower Bridge, London, SE1 2QX Working Hours: Monday Friday 0830 - 1730 Salary: £55,000 - £60,000 Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house TSS temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role is based at One Tower Bridge, an exclusive riverside development on the South Bank of the Thames. The site comprises nine distinctive buildings, housing 388 luxury residences and various commercial units, including high-profile establishments including restaurants and a theatre. Residents benefit from exceptional five-star facilities such as a state-of-the-art gym, luxury spa, swimming pool, virtual golf suite, business lounge, water feature, beautifully communal gardens and underground parking. Key Responsibilities and Requirements: As a Facilities Manager at Rendall & Rittner, you will: Oversee the daily management of the Facilities department, including hard and soft services, statutory compliance, property inspections, and H&S administration. Support the Estate Manager with large project management, including supervising contractors, managing RAMS, and ensuring full H&S and statutory compliance at all times. Manage the reactive maintenance desk, dealing with all maintenance issues across residential and commercial units. Manage the Leisure Service Provider in maintaining the spa and gym facilities and associated M&E. Oversee all site contracts including CCTV, access control, window cleaning, landscaping, and fountain maintenance, ensuring delivery to the high standards expected by the Landlord and Managing Agent. Supervise the M&E contract against KPIs, conduct weekly mechanical, electrical, plant room, and tank room checks. Take full responsibility for the permit to work system creation, authorisation, and closure and undertake risk assessments and method statement collation and review for all onsite works. Manage the internal cleaning team, including direct line management of the Cleaning Supervisor, covering performance management, appraisals, and recruitment. Complete the annual internal H&S Benchmarking Self-Assessment audit, and maintain all Health & Safety files and COSHH folders. Attend monthly meetings with the head leaseholder of the commercial units and the landlord's utilities metering agent. Handle confidential and sensitive information with professionalism, and support residents with queries and complaints. Order and manage maintenance stock and supplies for the estate, office, and welfare facilities. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1" Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact! TPBN1_UKCT

Onecare-UK Ltd is a Homecare and supported living service provider who has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organised, reliable and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes or in our supported living units. Duties of the post are listed below: • Participate in and supervise the delivery of care day-to-day operations in Homecare/supported living unit(s). • Liaise with Care Supervisors ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments accordingly. • To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation standards through effective shadowing. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • Management of medication. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • To follow rota as allocated by the coordinators in both domiciliary care and supported living units. • To be on-call in case of emergency as and when required. • To support care staff in their role by providing guidance and supervising in completing their tasks. • Provide shadow support to all new care staff, supporting them in their performance. • Liaise closely with the coordinators regarding effective rota management, permanent allocation of care & support workers and the updating of Care & Support Plans. • Identify any training needs of junior care workers and inform to the Care supervisor accordingly. • Generally, assists with service users’ overall comfort and well-being. Enables service users to dress, undress, wash, use the toilet, bathe; and prepare and serve meals to service users. • To observe, monitor and report to the Care Manager / Care supervisor, any significant changes in the service user's health or well-being, • Working with other members of the team to ensure high- quality service provision. • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. Qualifications, skills and experience required for the post · RQF Level 6 or equivalent. Three years’ experience in Health and Social care~ Good communication skills in English (Level B2) Ability to plan and organise; can work under pressure Ability to lead effectively and be a member of a team Flexible to work shifts Good knowledge of CQC requirements Good IT skills Working Days: Monday to Friday, Saturday & Sunday Working Hours: 37.5 hrs per week Experience: * providing care: 1 year (preferred) * Senior care: 2 years (preferred) Licence/Certification: * Driving License (preferred), Application deadline: Nil

Complaints Manager (Children's Services) 3 months Start date: ASAP £42.84 / hour Hybrid working (minimum three days per week office‑based) CVs are being reviewed immediately and interviews will be taking place week commencing 18 May 2026 If you thrive on leading complex, high‑impact services and want to play a central role in driving real improvement for children and families, this is the moment to step forward. As Complaints Manager, you will report into senior leadership, lead a specialist team and take ownership of some of the most sensitive and high‑profile matters across the organisation. Your influence will be wide‑reaching, your decisions meaningful and your impact visible from day one. This is a pivotal appointment at the heart of an ambitious improvement journey. You will set the standard for fairness, transparency and learning, ensuring concerns are handled lawfully, compassionately and within statutory timescales. If you are looking for a role where your expertise genuinely shapes culture and practice, read on. Your Role as Complaints Manager: Lead the end‑to‑end complaints framework, including complaints, representations, FOI, SARs and legal claims Manage and develop a high‑performing specialist team handling complex and sensitive cases Oversee Stage 2 investigations, independent investigators and persons to ensure robust, impartial outcomes Act as a trusted adviser to senior leaders, including on cases with disciplinary or legal implications Drive learning, improvement and risk management through insight, trend analysis and clear reportingYour previous experience as a Complaints Manager: Proven leadership of high‑volume, complex complaints services within a statutory setting Strong working knowledge of complaints legislation, information governance and statutory timescales Experience coordinating investigations and supporting Investigating Officers and independent reviewers Confidence liaising with legal services, insurers, Ombudsman and external bodies A track record of turning feedback into measurable service improvementIn return, you’ll join a supportive, forward‑thinking environment with access to training, development and flexible working policies, backed by technology that enables agile working. This is a rare opportunity to take a lead role in shaping how an organisation listens, learns and improves. If you’re ready to make your mark as Complaints Manager, apply today or contact Will for a confidential discussion. Early applications are encouraged as shortlisting is underway

Team Leader – HMO Property Management Location: London - Office based role Working: Monday to Friday, 9:00am–5:00pm Salary: £35,000 - 38,000 DOE + bonus potential City Rooms is one of London's leading HMO property management companies, providing high-quality shared accommodation across the capital. We are proud of our compliance standards, professionalism, and the quality of service we deliver to landlords and tenants alike. We are recruiting an experienced Team Leader to join our Property Management team. The Role Reporting directly to the Department Manager, you will oversee a portfolio of 40–80 individual HMO properties acting as the operational backbone of the team and the first point of support for the team. Key Responsibilities * Team Support & Coordination: First support for team, assisting with queries, workload balancing and operational clarity. * KPI Monitoring: Track team performance, flag underperformance or risk areas, assisting with corrective actions and support. * Case Support: Assist with high-risk complaints, tenant disputes, and sensitive issues, drafting responses and escalate recommendations, informing all relevant departments. * Coaching & Onboarding: Providing coaching and practical guidance, flagging training needs to the department manager. * Maintenance Coordination: Act as the link between teams within the property services department, such as but not limited to property management, maintenance, and cleaning team, whilst prioritising workloads and improving communication flow. * Quality Control: Reviewing CRM tickets, monitoring emails and correspondence to ensure case handling accuracy and consistency, ensuring trends are noticed and escalated t early. * Operational Reporting: Provide clear workload summaries to manager, compliance and complaints status reports to support risk management decision-making. * Escalation & Risk Flagging: Identify operational risks and escalate promptly with supporting evidence. * Process Adherence: Ensure processes are followed across the teams, suggest improvements to manager to further assist team productivity. * Ad-hoc tasks as required What We're Looking For * Minimum 2–3 years' experience in HMO property management * Strong working knowledge of UK HMO regulations, GSC, EICR, EPC, and licensing requirements * Proven ability to support and coordinate a team under pressure * Professional, clear and firm communication style * High attention to detail with strong organisational skills * Self-motivated and able to manage workload without daily supervision * A genuine leader, someone who sets standards through example * Working knowledge of Fixflo will be beneficial. * Familiarity with compliance tracking tools would be highly useful. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply

Pear Recruitment – Property Services Manager – Fulham Salary - £50,000 Working Hours – Monday–Friday 9am-5pm Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. Responsible to the Heads of Property for providing management of property services. For ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents and maintaining high levels of satisfaction. Ensuring that all the housing schemes are maintained at the high standard that the residents expect, all health and safety at all the housing schemes is effectively managed and delivered in line with the clients Health & Safety Management system. To manage day-to-day property services expenditure in line with the budget. To ensure close working with the other teams. Ensure staff provide an effective, high-quality, customer-focused service to the residents, including: • Day-to-Day Repairs, • Planned and Cyclical Maintenance, • Voids Management, • The Management and Maintenance of communal areas, • Defects Management and Facilitating effective resident involvement, • Ensure high levels of property compliance and legislation which is fully auditable., • Disrepair Management, • Complaints management Monitor the operation of Health & Safety systems, especially in relation to: • Repairs and Planned Maintenance activities, • Fire and Water Supply Safety, • Gas and Electrical Safety, • Lifts and lifting equipment., • Asbestos management, • Estate Management functions, • Accident and Incident Reporting If you are interested in this Property Services Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

A bit about us. Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic. A bit about the role. This is a great opportunity for an experienced Head Chef looking to join a fast-paced restaurant group. Our Grind locations offer all-day dining and focus on using fresh seasonal produce to develop a dynamic menu. As a Head Chef, you will be responsible for the operation of the kitchen and the Back of House team. Your role will be to ensure that the service, quality and consistency of food is upheld to Grind standards at all times. We expect that you will be able to proactively recruit, train and develop your team. Furthermore, you must be able to create and maintain a safe, clean working environment for all chefs and kitchen staff. To be eligible for this position you must have experience of kitchen management and possess strong knowledge around food GPs, H&S, wage costs, stock control and training. (A combination of weekends and evening availability are a must). Role responsibilities. Quality Control: Oversee food expediting to ensure top-quality food and service are delivered to customers. Efficiency: Maintain timely food production and uphold high standards across all services and sections. Management: Food Safety & Hygiene: Uphold a safe and clean working environment according to Health and Safety regulations. Staffing: Ensure adequate staffing with qualified chefs for each kitchen section. HR Management: Maintain accurate and up-to-date staff files within the HR system. Recruitment: Proactively recruit kitchen team members following established company procedures. Scheduling: Prepare weekly rotas for the Back of House team based on business levels and budgets. Communication: Collaborate and effectively communicate with the Front of House Management team. Reporting: Report complaints, incidents, accidents, and other irregularities to the Operations team and Manager on duty. Flexibility: Adapt and adjust working patterns as needed to meet operational demands. Youll have. 12 months experience within a similar reputable establishment Proven management experience within a busy kitchen environment Good communication skills to enable effective dialogue with colleagues and customers Strong time-management and organisational skills A positive attitude and leadership approach to motivate and encourage a team of aspiring chefs Ability to maintain professionalism at all times, in both conduct and appearance Strong initiative and ability to quickly problem-solve under pressure Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know. Benefits and Perks. NEST Pension: We offer a pension scheme to help you plan for your future. Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more. Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers). Discounts online: Up to 40% off our retail line online. SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support. Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations. Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites. Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours Social Events: Join us for team social events to connect and have fun. Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible. Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility. TPBN1_UKCT

Job Purpose The Registered Manager is responsible for the overall management and leadership of the care service, ensuring high-quality, person-centred care in compliance with statutory and regulatory requirements, including the Care Quality Commission (CQC). This role covers both domiciliary care and supported living services, ensuring the health, safety, and wellbeing of service users and staff. Full job description Registered Manager – We are a new Domiciliary Care & supported living provider launching high-quality, person-centred services for adults with care and support needs across Watford. We are seeking an experienced Registered Manager to lead the regulated care side of the business and register with the Care Quality Commission (CQC). This is a senior leadership role working closely with the Directors to establish a fully compliant service from the ground up. Key Responsibilities Act as the Registered Manager with CQC for regulated activity (Personal Care) Lead the day-to-day delivery of both services Ensure ongoing compliance with CQC regulations and Fundamental Standards Prepare for, manage and lead CQC inspections and audits. Maintain accurate records, including care plans, safeguarding incidents and staff training. Monitor service users’ health, safety, and well-being. Oversee care plans, risk assessments and person-centred support delivery Manage medication administration processes and compliance Recruit, manage and develop support staff Implement systems to monitor care quality and staff performance Collect feedback from service users, families, and staff to drive improvement Review incidents and complaints to identify trends and develop action plans. Ensure service objectives align with best practice standards. Lead safeguarding, incident management and quality assurance Liaise with local authorities, commissioners and social workers Develop, implement and maintain policies and procedures Manage budgets, resources, and operational costs efficiently. Oversee admissions, discharges, and service agreements. Ensure accurate payroll, staff records, and training documents. Promote a culture of safety for staff and service users. Ensure adherence to health and safety policies and procedures, risk assessment, and infection control measures. Essential Requirements Level 5 Diploma in Leadership for Health & Social Care or equivalent Proven experience managing patients within adult social care services Proven experience in a care management role, particularly in domiciliary and supported living. Strong experience overseeing medication management and administration Solid understanding of CQC regulations and inspection frameworks Strong leadership, communication and organisational skills Enhanced DBS (or willingness to obtain) What We Offer Competitive salary (dependent on experience) Senior leadership role with autonomy and influence Opportunity to build and shape a new service Long-term progression as the organisation grows Key Skills & Attributes Ability to lead, motivate, and develop a team. Excellent interpersonal and communication skills. Strong problem-solving and decision-making abilities. Ability to manage competing priorities and work under pressure. Commitment to high-quality, person-centred care

Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Key Responsibilities: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Experience Required: Diploma with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Job Title: Network Coordinator Location: Romford, Essex Salary: Grade 6- £38,058 - £41,442 pa Job type: Full time, Permanent About us: With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. About the role: The main purpose of the role is to be part of the Network Management Team & assist the Network Traffic Manager in the delivery of LBH's Statutory Network Management Duty under the Traffic Management Act 2004, (TMA 2004) in an effective and efficient manner. You will be ensuring continuous improvement in reducing congestion on Havering's road networks, and that of adjoining authorities in accordance with the Council's Network Management Duty under the TMA 2004. Key Responsibilities: * Network Management - Coordinate network activities to ensure minimal traffic disruption, permit compliance, reinstatement compliance, traffic management compliance, permits & revenue. * Network Advice - Provide professional advice / instructions to all stakeholders, who include all Emergency services, TFL, Highways England, all statutory undertakers and their respective contractors, other Local Authorities plus all internal Council departments who carry out works on the public highway. This role would also require responding to queries/enquiries/complaints from members of the public, Councillors, internal & external bodies in regard to street work issues received via email, CRM system letters, appeals from Fixed Penalty Notices & other media * Permit Schemes - Provide expert guidance on the London Permit Scheme and manage the serving, receiving, and coordination of highway permits. * Systems Management - Develop and review systems including Electronic Transfer of Notices (ETON), National Street Gazetteer (NSG), and Mayrise/Yotta. * Stakeholder Engagement - Act as a point of contact for emergency services, TfL, National Highways, statutory undertakers, and the public. * Statutory Compliance - Ensure all street works processes comply with current and proposed legislation and meet National Standards for monthly data submissions. Please note this is not an exhaustive list, to see a full job description, please visit our website. About you: Experience: * Detailed knowledge of New Roads & Street Works Act legislation * Detailed knowledge of the new Traffic Management Act legislation * Detailed knowledge of the London Permit Scheme (LOPs) * Knowledge of legislation relevant to the service * Good knowledge of Health & Safety and CDM regulations, to be able to carry out risk assessments and take remedial action where necessary. * Experience of technical skills associated with the relevant service area. * Evidence of successful innovation, initiative and consistent achievement in either a public sector or private sector environment. * Experience of developing good working relationships with a wide range of internal, external bodies and customers as part of developing effective service delivery. * Comprehensive knowledge of the service area and an ability to assess the impact of legislative and / or administrative changes affecting the service. * Knowledge of the requirements of relevant Health and Safety legislation. * Minimum 5 years working within Local Authority environment or utility industry * Detailed Knowledge of ETON systems. Qualifications: * Valid New Roads & Street Works Accreditation, supervisor level Units 1-16 * This role is the equivalent to an HNC in civil engineering, therefore the post holder should hold this qualification or equivalent Additional Information: The closing date for the receipt of applications is 29/5/26, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed. We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Please click on the APPLY button and you will be REDIRECTED to the Council's careers page. Candidates with the relevant experience or job titles of; Road Networks Coordinator, Highway Networks Coordinator, Traffic Reduction Coordinator, Street Works Coordinator, Street Works, Civil Engineering Coordinator, Civil Engineer may also be considered for this role

Memorial Sales Manager 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £37,000 - £40,000 per annum + Commission + Benefits Permanent New Southgate Cemetery & Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role As a Memorial Manager, you will lead and support a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. Alongside your leadership responsibilities, you will take an active and hands on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey. You will lead by example, maintaining exceptional standards within the memorial office while overseeing the full process, from initial enquiry through to final installation. Our approach is rooted in care and integrity. We focus on developing meaningful relationships over time, offering tailored guidance that reflects each family’s wishes. Whether simple and understated or more elaborate, you and your team will play a vital role in helping families create a lasting tribute that feels uniquely personal. Key responsibilities: Care & Consultative Sales Build trusted, long-term relationships with bereaved families. Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes. Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices). Conduct appointments in person, by phone, and via the Chronicle system. Walk families through the grounds to help them visualise options. Provide cost breakdowns and process transactions.Operational & Administrative Duties Manage the full memorial process from enquiry to installation. Liaise with suppliers, including stonemasons, to coordinate orders. Handle emails, calls, paperwork, and customer queries. Support dispersal/interment of cremated remains. Maintain high standards across buildings, grounds, and memorial areas.Business & Commercial Focus Responsible for achieving monthly memorial sales targets for yourself and your team. Maintain consistency of memorial offerings across the site. Identify new memorial opportunities and support group-wide initiatives. Monitor competitors and local market trends. Build relationships with external stakeholders to grow business.People & Collaboration Lead, develop and support a small team within the memorial office including regular 1-2-1’s, & performance reviews. Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons. Support wider site operations during staff absence. Share best practice across the Westerleigh Group.Quality, Compliance & Safety Ensure all memorial services meet Westerleigh standards and relevant legislation. Uphold high health & safety standards. Respond to customer feedback and manage complaints appropriately. Contribute to innovation and continuous improvement.This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales e.g. Jewellery Store Manager / Luxury Retail Manager. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Experience of leading a team. Consultative sales experience and proven track record. Natural communicator with a flair for building relationships and providing excellent customer service. Empathy, professionalism, and ability to handle sensitive situations. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that’s fine by us. Flexible approach to hours. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day.What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Memorial sales bonus 33 days holiday (Includes 8 days bank holiday) Life Assurance A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa) Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Employee Assistance / Occupational health support Program Mindfulness App Mental Health First Ambassadors The benefit we hope you’ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive

Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate £53,373 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearlyAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Premier Recruitment Group is working in partnership with a well established and international organisation in Rainham, Essex to recruit a Third Party Technical Account Manager to join their team. This is an exciting, full-time and permanent role. Salary: £45,000-£55,000.00 per annum Work Pattern: Standard Office Hours; 37.5 per week, but needs to be flexible when required Overall purpose of job: Act as the primary Technical contact for our Third Party Manufacturers. Ensure compliance to food safety, legal requirements and quality standards by ensuring successful management of specifications, quality issues and suppliers, and supporting internal compliance processes. Primary Responsibilities To maintain and improve company's Health and Safety, Food Safety and Quality standards, and the requirements of any accreditation (ie. BRCGS, FEMAS, etc.), legislative, and customer requirements. To work in compliance with company's Quality Policy and support the company's Health & Safety and Food Safety & Quality Culture. To operate in line with the requirements detailed within the company's policies and practices detailed within the company's Food Safety & Quality Management System (FSQMS). Communication Be a champion for food safety & quality throughout the business and with external parties. Act as the first point of contact, internally and externally, for Technical queriers, issues, and incidents relating to Third Party Manufacturing (3PM) Work closely with other roles supporting 3PM ensuring a cohesive and consistent approach Innovation & Process Development Support the development of new products, from concept through to launch, alongside internal and 3PM teams. Act as a process expert (or SME) in RTH processing & manufacturing to support upscaling and facility transfer; ability to interpret capabilities from kitchen to factory, and between manufacturing sites. Manage and complete regular benchmarking sessions to maintain product standards post-launch with clear corrective action planning as required Conduct external audits of scoped and approved 3PM sites and provide support for technical visits where appropriate to uphold the Tilda Brand Standards. Manage and maintain the approval of 3PM produced products, including Food Safety processes, and any other requirements Compliance Manage, record and monitor consumer/customer complaints from 3PM. Facilitate investigation, closure and trending, supporting the Consumer Care team. Support the artwork process for 3PM SKU's, including artwork review, pack copy creation and resolving/responding to legislative queries. Manage and maintain all supporting documentation relating to manufacturers including Facility and Processing documents, Raw Materials, Packaging and Finished Products Manage and maintain branded format finished product specifications for relevant 3PM products.Commercial Awareness Supporting the sales team by completing data sheets and other information enquiries Work with internal teams to manage cost risks and identify opportunities to improve value. Maintain an understanding of how technical decisions affect cost, pricing, and overall commercials. Alongside internal stakeholders, support assessment of the cost impact of customer requests or product changes to ensure solutions stay commercially viable. Additional Responsibilities Support monthly trending of identified KPI's for 3PM Participate in internal, external and third-party audits as required. Liaise with internal and external stakeholders as required Support the business' Food Safety & Quality Culture plan Support continuous improvement programs, and other quality and/or Food Safety projects Support for Technical Department and/or other business functions as and when required. Undertake any other duties, as considered by the business to be within scope of role. Qualifications/Experience required: Bachelor's degree in food science or other related field Minimum of 3 years' experience within a similar role and product field HACCP level 3 Understanding & awareness of international food safety regulations and legislation, BRCGS Requirements, and best practices Proficient in Microsoft Office and other computer-based skills Lead Auditor Trained and/or strong, demonstrable auditing experience Experience of Thermal Processing activitiesDesirables Experience within multiple product categories (eg. sauces, complete meals, RTH offerings etc.) Awareness of International Food Safety regulation/ legislation/ standards. Food Safety Level 3If you are interested please apply or contact Tom Kurczab at Right Match Recruitment Group

Car Sales Executive Basic £21-27k, OTE £50-60k + Penge, South East London Monday to Saturday (5 day week and no Sundays) Permanent/Full Time Our client, based in the Penge location is on the lookout for an experienced Automotive Sales Executive to join their growing team. They are looking for a candidate who is not only brilliant with people but great at building up relationships. This is a fantastic opportunity to join a successful sales team and become part of a growing business! Duties & Responsibilities of a Sales Executive: * To achieve agreed sales targets for new and or used vehicles. * To follow the Company’s sales process in order to achieve those agreed targets and beyond. * To build rapport and lasting relationships with customers to ensure repeat business. To manage and develop customer follow-up and prospecting systems designed to create additional sales opportunities for repeat and new business. * To develop and maintain full knowledge of all products, accessories, prices and key features of major competitors. * To effectively manage the customer through the entire sales process; from enquiry to delivery and beyond. * To handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements. * To maintain and accurately record all customer contact/details using our dealer management system and other in-house systems. * To complete accurate appraisals of all vehicles presented in part-exchange, agreeing values with the Sales Manager. * To actively achieve targets on a daily basis. * To attend training on a regular basis to maintain product knowledge Person Specification for a Car Sales Executive: * Proven experience of working within the motor trade car sales * Proven ability to follow a sales process to achieve targets. * Proven experience of prospecting and data recording. * Proven ability to achieve sales targets and conversion rates. * Excellent communication and interpersonal skills. * Good working knowledge of Microsoft Office. In addition to the above, you need confidence, drive, energy, talent, character and attitude. * You must be well presented with a desire and attitude to succeed. * You will have the ability to quickly establish and build rapport with customers face to face or over the phone. * You will also possess a full clean driving licence and will either already be FCA approved or willing to be trained. If you would like to hear more about this Car Sales Executive vacancy and others in the Motor Trade, please submit your CV to ACS Recruitment Consultancy

Job title: Chef Manager Location: Dartford (must drive and have own transport due to location) Salary: Competitive Hours: Monday to Thursday 7.30am - 3.30pm & Friday 7.00am - 1.00pm The role: We are seeking a hands-on and forward-thinking Chef Manager to lead the daily food service in our client's busy staff restaurant. This is a key leadership role responsible for delivering high-quality, modern food offerings while managing a small team, controlling costs and improving service standards. Benefits: • 33 days annual leave (inclusive of bank holidays) * Cycle to work scheme * Healthcare Cash Back Scheme * Enhanced Sick Pay * Employee Assistance Programme * Subsidised canteen food * Free parking on site * Eye care vouchers * Subsidised local bus pass * Christmas shut down (taken from holiday allowance) * Food raffles at Christmas & Easter * Monthly pay * Discretional objectives bonus Key responsibilities would be: • Actively develop and refresh menus to improve variety and appeal. * Lead, mentor and motivate a small catering team. * Train and develop new staff and temporary workers. * Plan, prepare, cook and present high-quality breakfast and lunch service. * Provide alternative options such as vegan, gluten, lactose etc. * Produce grab-and-go items including sandwiches, wraps and pastries. * Introduce seasonal, themed and event-based menus aligned with wellbeing initiatives. * Ensure consistent food quality, presentation and service standards. * Take customer orders, serve food and operate tills when required. * Oversee all aspects of food service within the staff restaurant. * Manage food ordering, stock control and supplier relationships. * Make purchasing decisions within budget guidelines. * Monitor and reduce food waste and improve cost efficiency. * Analyse sales trends, waste and performance data to support decision-making. * Maintain strong awareness of cost control and commercial performance. * Work closely with suppliers and challenge where needed to improve value and quality. * Use catering systems to review sales, waste and performance data. * Maintain accurate HACCP documentation and complete audits as required. * Carry out regular quality, temperature and compliance checks. * Ensure full adherence to food hygiene, allergen labelling and health & safety standards. * Maintain clean, safe and hygienic food preparation and service areas. * Gather and act on customer feedback to improve food offerings. * Handle customer queries and complaints professionally. * Greet and liaise with contractors and stakeholders as required. * Promote a positive food culture aligned with wellbeing strategy. Who we're looking for: • Passionate about food innovation and menu development. * Interested in modern and healthy food trends. * Confident challenging traditional canteen offerings. * Focused on reducing waste and improving efficiency. * Able to balance quality with affordability. * Able to use sales and waste data to influence decisions. * Enjoys interacting with staff and gathering feedback. * Treats the kitchen as a small business within a business. * Thinks commercially about suppliers, pricing and value. Experience and skills required: • A Level 2 Food Hygiene Certificate * NVQ Level 2 in Hospitality or Catering - desirable * Experience in contract catering (manufacturing, education, healthcare) * Experience in a catering management role with responsibility for supervising others. * Holds working knowledge of allergen labelling requirements. * Effective planning of menus and utilisation of produce experience. * Skilled in menu development and improvement initiatives. * Basic experience of MS Office and digital catering or POS systems. Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Set over two floors and flooded with natural daylight, Manzis is a destination restaurant, situated in the heart of Soho - serving up seaside charm, classic allure, and a hint of kitsch. Manzis serves familiar dishes with a side of playful escapism. Alongside our creative sharing plates, our menu features Mediterranean-inspired classics and specialities with a flamboyant twist designed to be shared. At The Wolseley Hospitality Group,We create Places where People feel they Belong. Why work with us as a Bar Manager? Enjoy a generous discount across our restaurants on food and drinks. Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers. Enhanced Maternity and Paternity leave to support working families. Group-wide access to mental health counselling, legal and financial advice. Advance access to earned wages via Wagestream. A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow.Our diverse team reflects the inclusive culture. The role of Bar Manager is to provide key operational contribution to the management team while ensuring that excellent quality and superb service are delivered to all guests Service excellence. Oversee the bar day-to-day operations: Ensure the highest standards of quality, preparation and presentation of alcoholic and non-alcoholic drinks. Manage guests complaints, queries and feedback towards a positive outcome. Inspire a culture of hospitality, engaging with patrons in the most enjoyable atmosphere. People focus. Lead and inspire a diverse team: Foster genuine connections and collaboration across all departments. Develop the team to enhance skillset and capabilities. Identify, recruit and train new talent. Sense of responsibility and ownership: Be accountable for daily targets and cost control. Ensure HS and FS compliance. Develop and curate an innovative and diverse beverage menu in line with company standards. As Bar Manager, youll bring: Experience at a senior bar management level within a similar hospitality setting. Excellent interpersonal abilities and abilities to communicate effectively in the spirit of company values. A solid financial acumen. The Wolseley Hospitality Group portfolio of restaurantscomprisesof The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's ?inSohoand The Wolseley City in Monument. TPBN1_UKCT

We are looking to recruit a Team Manager – Access Hub Team within the Social Care industry in Central Bedfordshire. Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Please Note: there is an expectation that Team Managers will usually be office based at a minimum of twice weekly and on all duty days, or as required. About the role: Families come in all shapes and sizes - and sometimes, they need extra support. As a children's social worker in Central Bedfordshire, you’ll be part of that extended family, offering guidance, care, and stability when it’s needed most. At Central Bedfordshire Council, we work like a family - supporting each other, sharing knowledge, and creating a collaborative environment where you can grow your career and make a lasting impact on the lives of our residents. As a Team Manager You will be a qualified social worker, who holds a social work England registration. You will have post qualifying experience in statutory social work in the child protection area. In Central Bedfordshire Children's Services, we put our children and young people first in everything we do. We work as one team close to our communities and partners to make a difference in the lives of children and young people, help keep them safe and inspire them to achieve. As a Team Manager with our Family Help Service, you will support a multi-disciplined team of Social Workers and Family Practitioners delivering assessment care planning and intervention to families being supported under targetted early help, child in need and child protection pathways. You are expected to attend the office base at least twice weekly and additionally in line with service needs- we encourage the teams to have once weekly in-person contact as a whole team/service. You will have experience of working in a multi-disciplinary environment. You will be confident and competent at making decisions to safeguard and protect young people. You will be able to take a key role in planning, developing, and improving services whilst being empathetic and sensitive to the needs of those reporting to you. You should know how to measure and monitor practice and performance to ensure individuals and the service as a whole operates to a consistently good standard. Diplomatic, fair and robust enough to deal with complaints and challenges are vital to being successful in this role. You will be an influential negotiator when dealing with potential and actual conflict and will have excellent communication skills and be able to convey complex messages in a straightforward way, both verbally and in writing. It is essential you will not be afraid to think creatively to solve problems. This role requires excellent management and leadership skills and ability to work effectively in partnership with young people, families, and other professionals. You will have significant experience in working in statutory services, safeguarding services and regulated services. The Team Manager will report directly to the Service Manager and will be making day to day safeguarding decisions, HR actions and any other tasks as required. As part of this role you will have regular and “at point of need” supervision and support from both the Service Manager or Head of Service. You will work with a dynamic and motivated management team who are passionate about our children and young people being the best versions of themselves and about supporting and promoting the professional development of our colleagues. Experience preferred: Experience of working within a statutory MASH or Referral & Assessment Team within the UK Social Care industry. Benefits of working with Ackerman Pierce: Your own personal consultant Access to a variety of Social Care jobs Nationwide DBS and Compliance Service Quick and Easy Registration Process Access to CPD Guaranteed weekly payment To discuss this Team Manager – Access Hub Team role, or any similar vacancies we currently have available in Central Bedfordshire please contact Faye Rowe on (phone number removed) or email to (url removed)

We have a new opportunity for a Technical Events Manager to join a leading AV provider delivering high-end events within some of Londons most prestigious five-star venues. This is a hands-on role where youll take ownership of the technical planning and on-site delivery of events ranging from executive meetings to large-scale productions, working with premium clients and state-of-the-art equipment. The Technical Events Manager areas of responsibility: Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London teams and sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technicians time by managing shift basis effectively and offering this resource to sister hotels Required skills of a Technical Events Manager: High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong background in AV / Live events, while managing teams. Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Company Benefits for our Technical Events Manager role: Private Healthcare Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme TPBN1_UKTJ

Assistant Project Manager & Estimator Location: London Sector: Residential property maintenance and domestic construction Employment Type: Full-Time, Permanent Salary: Up to £45,000 per annum (DOE) About the Company Our client is a well-established residential property maintenance contractor operating across the domestic sector in London. With over 25 years of experience, the business delivers small-scale projects for homeowners and continues to grow, offering a stable pipeline of work and opportunities for career progression. Role Overview The Assistant Project Manager & Estimator will support the delivery of residential maintenance projects from initial enquiry through to completion. Working closely with the Project Manager, this role combines estimating, coordination and site-based oversight, ensuring projects are organised, efficiently managed and completed to a high standard. Key Responsibilities Work closely with the Project Manager to prepare quotes and schedule works Plan, schedule and manage engineers’ daily workloads Coordinate projects from initial client enquiry through to completion Liaise with homeowners, tenants, landlords and managing agents Handle client enquiries, requests and complaints in a professional manner Attend site visits to assess works, scope projects and allocate resources Maintain accurate organisation, documentation and project tracking Ensure works are delivered on time and to required standards Requirements Minimum 3 years’ experience in a similar role or strong on-site residential experience Background within the domestic and residential construction or maintenance sector Solid understanding of on-site processes to accurately assess and plan works Full, clean UK driving licence Confident working both in an office environment and on-site Strong leadership skills with the ability to manage and support engineers Excellent English communication skills, both written and spoken Highly organised, detail-focused and proactive approach Ability to work independently, make decisions and resolve issues effectively Preference for candidates based locally to the area Preference for candidates from a trade background What’s on Offer Salary up to £45,000 per annum (DOE) Monday to Friday, 7:30am to 5:00pm Permanent, stable role within an established contractor Varied workload across multiple residential projects Opportunity for career development and progression within a growing business #INDPERM