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Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Monitoring of key metrics such as adoption rates, usage pat...

Reviewing and certifying batches in a timely manner while overseeing deviations, complaints, CAPAs, and OOS/OOT investigations.

Assistant Manager Pay up to £25,500 plus bonus Fantastic benefits & discounts, free parking & great career opportunities As an Assistant Manager in our Forecourt, Shop, Bakewell, Subway, Burger King, Costa, Chopstix, Lavazza, or Greggs crew. Key benefits for Assistant Managers: Competitive

Supervise (in the absence of the Customer Experience Manager) the day to day management of the Complaints Team in providing a quality and efficient complaint service Senior Complaints Manager Senior Complaints Manager 5 years experience within complaints Senior Complaints Manager Senior Complaint...

Are you an experienced people manager who thrives in a structured, learner-focused environment? Do you enjoy leading teams to deliver high-quality assessments and awards that make a real difference? This is a fantastic opportunity to join a respected awarding organisation as Assessment and Awards...

Handle and resolve escalated Intermediary complaints and issues, working across the wider New Business Operations where needed.

Are you an experienced people manager who thrives in a structured, learner-focused environment? Do you enjoy leading teams to deliver high-quality assessments and awards that make a real difference? This is a fantastic opportunity to join a respected awarding organisation as Assessment and Awards...