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Café Manager Norton's Café \n Location: Bickerdikes Garden Centre, Letchworth \n Department: Norton's Café \n Contract: Full-time, Permanent \n Hours: 40 hours per week \n Join Our Team \n Are you an experienced and enthusiastic hospitality professional looking to take the next step in your career? \n Bickerdikes Garden Centre is seeking an exceptional Café Manager to lead Norton's Café a thriving and popular destination s... \n \n ZIPC1_UKTJ

This is an exciting opportunity for an experienced Café or Restaurant Manager who thrives in a fast-paced environment, enjoys leading a successful team and is passionate about delivering outstanding customer service.

Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Safran - Here, we craft excellence together. At Safran, excellence is a journey and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future. Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise covers the entire life cycle of our products from end-to-end; Design, Engineering & Manufacturing, through to Maintenance, Repair, and Overhaul (MRO). The Gloucester OE site has been at the forefront of landing gear technology for over 85 years, dating from the innovative designs of Sir George Dowty to advanced landing gears for the world's most modern aircraft today. Reporting to the VP Engineering, the Engineering Transformation Manager will play a key role in shaping and delivering the Engineering transformation agenda. Working closely with Engineering leaders and teams, the role drives initiatives that improve organisational effectiveness, delivery performance, and long-term capability. Combining strategic thinking with hands-on delivery, the role will translate priorities into action, ensuring change is implemented and embedded for lasting impact. This is an opportunity to influence how Engineering operates, improve business performance, and help shape the future of the function. Key Responsibilities *Lead the planning and delivery of transformation initiatives that improve Engineering performance, effectiveness, and business outcomes *Partner with the VP Engineering and Engineering Leadership Team to translate strategic priorities into clear plans and measurable actions *Identify opportunities to simplify processes, improve ways of working, and strengthen collaboration across Engineering and key stakeholders *Develop and maintain transformation roadmaps, ensuring initiatives are prioritised, aligned, and delivered against business objectives *Establish governance, reporting, and performance measures to track progress, support decision-making, and provide visibility of outcomes *Drive engagement and commitment to change by working closely with leaders and teams throughout the transformation journey *Support the implementation and adoption of new approaches, ensuring improvements deliver sustainable benefits *Use data, insight, and stakeholder feedback to identify risks, opportunities, and areas for continuous improvement *Facilitate cross-functional collaboration, removing barriers, managing dependencies, and maintaining momentum *Provide challenge, support, and independent perspective to help leaders make informed decisions and achieve transformation goals *Monitor the effectiveness of transformation activity, ensuring initiatives deliver measurable value *Promote a culture of continuous improvement, learning, and innovation Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you, both in and out of work, including: • Competitive salary, • Early finish on a Friday, • 25 days of holiday, plus UK Bank Holidays, and we offer options to buy or sell days, • Annual bonus and share scheme options, • Pension scheme, with up to 8% matched contributions, and life assurance at 4x your salary, • Onsite parking, including EV chargers, a subsidised restaurant, bicycle storage, and shower facilities, • We offer a wide range of flexible benefits and working options (role dependant), enhanced maternity and family friendly benefits, because we know everyone's needs are different, • We support your ambitions with training, development, a personalised career plan and mobility opportunities. What You'll Bring: *Experience leading significant change, transformation, improvement, or business-critical programmes. *Ability to build trusted relationships and influence stakeholders at all levels, including senior leaders, without direct authority. *Strong programme, project, or portfolio leadership capability. *Ability to translate strategic objectives into practical plans and deliver tangible outcomes. *Strong analytical thinking and problem-solving skills, with the ability to use data and insight to support decisions. *Excellent communication and collaboration skills, with the ability to engage a range of audiences. *Confidence working in complex environments, managing ambiguity, and maintaining momentum through change. *A continuous improvement mindset and a passion for helping individuals, teams, and organisations perform at their best. *Knowledge of engineering, manufacturing, operational, or other complex organisational environments would be beneficial. We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation. JBRP1_UKTJ

ABOUT YOU This is an excellent opportunity for a highly motivated, customer-focused individual who is comfortable working in a fast-paced environment, managing multiple priorities, and building strong relationships with both internal and external stakeholders. The successful candidate will play an important role in delivering a high-quality service to one of Intertek's key strategic accounts. Required skills and experience: • Sound understanding of audit systems, procedures and policies, ideally including QSR/Restaurant auditing, • Preference for previous experience in the REV programmes and delivery of REV audits, • Knowledge of HACCP principles, • Food Safety qualifications are desired, • Highly IT literate with knowledge of corporate operating systems. Highly proficient in MS Windows and MS Office software, in particular MS Excel, MS Word & MS PowerPoint and Power BI, • Problem-solving skills and analytical capabilities, • Proven experience of customer-focused activities / Account Management, • Proven track record of working in a fast-paced, flexible business environment, • Able to demonstrate attention to detail in work and possess excellent organisational and analytical skills, • Proven ability to prioritise competing workloads in a fast-paced business environment, • Languages: English (written and spoken) and preference for an additional language, but not required ABOUT THE OPPORTUNITY The Technical Account Manager will work closely with the client's Operational Standards team and Intertek Internal Operations team to ensure the successful delivery of all day-to-day activities for the client's Restaurant Excellence Visit (REV) programme, ensuring that agreed service levels (SLAs) are consistently met. Key activities: • Serve as the key day-to-day point of contact for the REV Specialist, working closely with the Key Account Team to ensure alignment and the successful delivery of all programme requirements., • Conduct weekly calibration analysis with the REV Specialist to drive consistency in Auditor competence, using calibration dashboards to identify key trends and areas for improvement, and cascade relevant insights to Lead Auditors during bi-weekly meetings., • Perform quality control reviews of Lead Auditor calibration calls with their respective audit teams, ensuring consistency and alignment with the required standards., • Conduct calibration calls following round-to-round changes to ensure Lead Auditors are fully calibrated, and review and attend Lead Auditor calibration sessions with their respective audit teams., • Perform quality reviews for the Lead auditors - provide feedback to the audit team as necessary, • Manage the Lead auditors appeals process, supported by the Key Account Manager, • Manage appeals, responding within the required SLA's, • Data review of survey results and trends and feedback to Lead Auditors, • Support training requirements of new and existing Intertek auditors - including setting up in Academy and reviewing that the training is completed, focusing on ensuring the certification process is achieved, • Manage and maintain training materials, ensuring all brand updates and changes are incorporated in a timely manner and readily available for future training activities., • Review and manage round-to-round changes with the client, Intertek Account team and platform Support Teams, • Update and review the Guidebooks for the round-to-round changes, including communications with the translation house and lead auditors, • Conduct a variable number of audits each month, as required, to maintain regular contact with the field and ensure a strong understanding of operational realities., • Any other duties that from time to time may be considered appropriate by your line manager, • Travelling to locations for auditing, and/or calibration, and training sessions within EMEA when required, potentially globally if new business is allocated to Intertek WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. • Competitive salary/benefits, • Development and career opportunities around the Globe, • Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. JBRP1_UKTJ

Job Spec Be the driving force behind day-to-day F&B delivery across the whole site This is a hands-on leadership role at the heart of one of Surrey's busiest visitor attractions. At my client, you'll take day-to-day ownership of F&B delivery across every outlet on site – café, restaurant, grab-and-go kiosks, and seasonal or event catering – serving over 250,000 visitors a year. You'll be the person on the floor making sure every outlet runs smoothly, every day, allowing the F&B Manager to focus on strategy, growth, and commercial development. This role is ideal for an experienced team leader or supervisor ready for their next step up – moving beyond a single outlet or shift to help lead operations across the whole F&B offering. What you'll be doing: Run the day-to-day across every outlet Take operational responsibility for F&B delivery across the site, not just one outlet: • Restaurant and café, • Grab-and-go kiosks, • Seasonal and event catering You'll move between outlets as needed, spotting and resolving issues before they escalate, and making sure standards stay consistent everywhere. Be the go-to person on the floor Lead from the front during peak trading, acting as the first point of contact for staff and guests across all outlets: • Step in wherever the operation needs support, • Make fast, sensible calls on staffing, service, and stock, • Escalate to the F&B Manager when it genuinely needs their input Support commercial performance Play an active role in the commercial side of the operation: • Help drive spend per head and revenue across outlets, • Control waste and manage stock ordering and transfers, • Monitor labour and cost of sale, flagging concerns early, • Support monthly stock takes and back-office record keeping Build and lead the team across the site Take ownership of people management across all F&B outlets: • Recruit, induct, train and coach team members, • Manage the day-to-day rota to meet demand across outlets, • Address performance issues promptly and fairly, • Act as duty supervisor for F&B, and support other areas of the business when needed Uphold standards everywhere Ensure consistent standards across the whole F&B operation: • Food safety, hygiene and cleanliness compliance in every outlet, • Health & safety policies, risk assessments and audits, • Equipment checks, maintenance reporting, and timely fixes Support the F&B Manager to work strategically This role exists to take on the day-to-day operational load, allowing the F&B Manager to focus on strategy: • Deputise for the F&B Manager across the site when they're not on shift, • Handle routine decisions and escalations independently, • Feed back insight and ideas that help shape the wider F&B strategy What we're looking for You'll have some experience leading a shift or a team in a fast-paced hospitality or catering environment, and be ready to grow into a role with wider scope. We're particularly looking for someone who: • Has supervisory or team-leading experience in hospitality, catering or a similar customer-facing environment, • Is a hands-on leader who's comfortable moving between areas during busy periods, • Is happy picking up commercial basics on the job – spend per head, cost control, wastage, • Can train, motivate and manage a small team, • Stays calm, organised and decisive under pressure, • Is keen to grow into a bigger, more varied role than a single-outlet position The reality of the role (and why it's rewarding) Our business is highly seasonal and weather-dependent, with peak periods driven by school holidays, weekends and events. This creates a fast-paced, high-energy environment where strong day-to-day leadership has a direct and visible impact. In return, you'll benefit from: • A varied role with responsibility across the whole F&B operation, not just one outlet, • A predominantly daytime-focused operation, offering a strong alternative to late-night hospitality, • The opportunity to work in a unique outdoor, family-focused environment, • Genuine scope to grow into broader operational or management responsibility Experience & qualifications, • Experience as a supervisor or team leader in F&B or hospitality, • Experience across multiple outlets or a multi-site operation would be helpful, but not a requirement, • Good organisational and communication skills, • Some exposure to stock control, forecasting or rota management is useful but not essential, • Ability to lead, motivate and support a team, • Level 3 Food Safety (or willingness to work towards it) desirable Working Hours & Flexibility This is a full-time role working 5 days out of 7, including alternate weekends. Bank holidays are considered normal working days, with this reflected in the 28-day annual leave allowance. For most of the year, the standard working hours are 9:00am–5:00pm, including a 30-minute unpaid break. During the school summer holidays, these hours extend to 9:00am–6:00pm to support increased visitor numbers and operational demand. There will also be an expectation to cover approximately one 6:00pm finish per week to support after-school play sessions. Throughout the year, there are a small number of evening events, including: • Two fireworks evenings in October, • Four camping weekends during July and August, • A small number of adult-only evening events You would not be expected to work every event, but F&B management cover will need to be provided across all events. These events are not generally late-running, with most finishing around 8:00pm–9:00pm, and the latest finishes expected to be around 11:00pm for adult evenings. As senior members of the team, both positions will also require a degree of flexibility to support occasional ad hoc events, training sessions, stock takes and other operational requirements when necessary. Contract type Permanent Hours Full time including weekends, primarily daytime with occasional evenings Salary £31,162.50 p.a. JBRP1_UKTJ

Head Chef | Fresh Food Kitchen | Career Progression | Excellent Benefits Head Chef Role | Fresh Seasonal Menus | Bonus Scheme | Staff Accommodation Available What's on Offer upto £45,0000 Great share of tips and tronc, upto £8000 Staff accommodation available Staff meals on shift Free gym membership Cycle to work scheme Regular supplier trips locally and internationally Wine at cost The Role You'll take ownership of the day-to-day kitchen, leading and developing your team while delivering fresh, seasonal menus and exceptional guest experiences across restaurant, hotel and events. Responsibilities Lead, motivate and develop the kitchen team Deliver consistent, high-quality fresh food Maintain excellent food safety and kitchen standards Manage day-to-day kitchen operations Work closely with the General Manager to achieve targets Build strong relationships with suppliers Support menu delivery and seasonal food development Set the standard for kitchen culture and guest experience About You Experienced Head Chef or senior kitchen leader Passionate about fresh, seasonal food Strong leadership and communication skills Confident managing a busy kitchen operation Organised, calm and hands-on Committed to developing people and maintaining high standards Apply If you're a Head Chef looking for the opportunity to lead a talented team, deliver exceptional food and progress your career with a forward-thinking hospitality group, we'd love to hear from you. Apply today. TPBN1_UKCT

Bar Manager | Premium Destination Restaurant £45,000 package plus bonus Live-in Available | On-site Parking We're looking for an experienced and creative Bar Manager to lead the bar at a renowned premium restaurant. This is a fantastic opportunity for someone who enjoys genuine autonomy, loves developing seasonal cocktail menus and wants to make a real impact within a growing hospitality business. The Role Lead and inspire yor team Create and launch seasonal signature cocktails. Manage stock, GP and margins. Work closely with the Group Bars Director and premium drinks suppliers. Deliver exceptional guest experiences while driving commercial performance. We're Looking For Previous Bar Manager experience in a premium venue. Strong cocktail knowledge and a passion for innovation. Commercially aware with experience managing stock and GP. A confident leader with an engaging personality. What's on Offer? £45,000 package performance bonus Live-in accommodation available On-site parking Real creative freedom and career development If you're ready to lead a successful bar with the freedom to be creative, we'd love to hear from you. INDFOH TPBN1_UKCT

Café Manager – Norton's Café Location: Bickerdikes Garden Centre, Letchworth Department: Norton's Café Contract: Full-time, Permanent Hours: 40 hours per week Join Our Team Are you an experienced and enthusiastic hospitality professional looking to take the next step in your career? Bickerdikes Garden Centre is seeking an exceptional Café Manager to lead Norton's Café – a thriving and popular destination serving freshly prepared breakfasts, lunches, afternoon teas and cakes every day. This is an exciting opportunity for an experienced Café or Restaurant Manager who thrives in a fast-paced environment, enjoys leading a successful team and is passionate about delivering outstanding customer service. We are looking for someone with energy, attention to detail and the vision to help drive the continued growth and success of our café through excellent leadership and innovative ideas. About Us Established in 1998, Bickerdikes Garden Centre is a proudly independent, family-run business with an excellent reputation for quality, service and value. We aim to be the destination of choice for garden enthusiasts while offering an outstanding café experience for our loyal customers. Our values are built around trust and integrity, family, teamwork, accountability and retail excellence. We believe in supporting our staff, encouraging personal development and creating a welcoming environment where people enjoy coming to work every day. What We Offer Free on-site parking 15% staff discount in the Garden Centre 25% staff discount in Norton's Café 28 days' holiday, including Bank Holidays Retail-style working hours with no evening shifts or split shifts A guaranteed regular day off each week Every other weekend off (working a six-day week followed by a four-day week) The Garden Centre closes from 25th December until 2nd January, giving all staff a well-earned Christmas break Opportunities for training and development within a supportive family business Key Responsibilities As Café General Manager, you will be responsible for the day-to-day operation of Norton's Café, ensuring exceptional customer service, high food standards and strong team performance. Your responsibilities will include: • Leading and managing the front-of-house team on a daily basis, • Maintaining consistently high standards of food quality, presentation and customer service, • Serving customers and ensuring every guest enjoys an excellent experience, • Building strong relationships with customers to encourage repeat visits, • Recruiting, training and developing new team members, • Motivating, mentoring and supporting your team to achieve high performance, • Managing staffing levels, rotas and day-to-day operational requirements, • Liaising with wholesalers and suppliers regarding pricing, ordering and product ranges, • Handling customer enquiries and resolving issues professionally, • Maintaining excellent housekeeping standards throughout the café, • Ensuring full compliance with food hygiene, allergy legislation and Health & Safety regulations, • Supporting the continued growth of the café through new ideas and continuous improvement Essential Skills & Experience We are looking for someone who has: • Previous experience managing a busy café, restaurant or hospitality venue, • Experience leading, motivating and developing a large team, • A passion for delivering exceptional customer service, • Excellent communication and interpersonal skills, • Strong organisational and leadership abilities, • A positive, professional and hands-on approach, • High standards of personal presentation and hygiene, • Flexibility to work retail hospitality hours, including weekends, • Eligibility to work in the UK Qualifications The successful candidate should hold, or be willing to obtain, the following qualifications: Essential: • Level 3 Award in Supervising Food Safety in Catering (or equivalent), • Food Allergy Awareness Training compliant with current UK legislation, • Knowledge and practical experience of Safer Food Better Business (SFBB), • A sound understanding of current Food Safety and Health & Safety legislation Desirable: • IOSH Managing Safely or equivalent Health & Safety qualification If you're passionate about hospitality, enjoy leading people and want to play a key role in one of Hertfordshire's busiest independent garden centre cafés, we'd love to hear from you. Apply today with your CV and a covering letter to Mark Bickerdike telling us why you would be the perfect fit for Norton's Café at Bickerdikes Garden Centre

General Manager Award-Winning Country Dining Venue, Events & Boutique Rooms | £65000-£75000k + Bonus (OTE £100k) We're looking for an exceptional General Manager to lead one of the region's most impressive hospitality destinations. This is an opportunity to take the reins of a thriving country venue renowned for its seasonal menus, locally sourced produce and exceptional guest experiences . The business offers an outstanding combination of 2 AA Rosette-quality dining , a busy weddings and events calendar, and 20+ beautifully appointed boutique bedrooms . With an excellent reputation already established, there is exciting scope to continue driving the business forward. The Package £65000-£75000kbasic salary Quarterly bonus (OTE £100,000) 45-hour contract Food and hospitality experiences Continuous training and career development Supportive and forward-thinking hospitality group Excellent opportunities for progression You'll thrive in this role if you... Have a proven background leading premium hospitality venues. Enjoy working within a business that champions seasonal ingredients, local suppliers and fresh, quality cooking . Can successfully oversee a restaurant, bar, boutique accommodation and a high-volume weddings and events operation. Are passionate about creating memorable guest experiences. Lead, coach and inspire a large management team to consistently deliver outstanding standards. Have strong commercial awareness and a track record of growing sales and profitability. Thrive in a fast-paced, hands-on environment. Have exceptional organisational skills and an eye for detail. Are confident managing budgets, KPIs, staffing and overall business performance. The Role As General Manager, you'll have full responsibility for the day-to-day operation of this prestigious venue, ensuring excellence across every department. Working alongside the senior leadership team, you'll continue to build on the venue's success, develop your managers and maintain the exceptional standards the business is known for. What We're Looking For Previous experience as a General Manager within a premium hospitality environment. A strong background in quality food-led operations, with a passion for seasonal menus and locally sourced produce . Experience managing weddings, private events or destination venues is highly desirable. Excellent leadership and communication skills. Commercially minded with strong financial management experience. A genuine passion for hospitality and developing people. If you're ready to lead a standout hospitality destination and make a real impact within an ambitious and supportive group, we'd love to hear from you. Apply today for a confidential discussion. TPBN1_UKCT

Bar Manager (Strong Cocktail Background Essential) We are seeking an experienced and passionate Bar Manager to lead a vibrant bar within a stunning restaurant and bar set in a beautiful historic location. This is an exciting opportunity to join a growing, quality-driven hospitality group that prides itself on exceptional drinks, service, and guest experience. This role is ideal for a Bar Manager with a strong cocktail background , creativity, and a hands-on leadership style who thrives in a busy, high-standard environment. The Role Lead the bar operation, ensuring exceptional service and consistency at all times Create, develop, and deliver an outstanding cocktail offering Train, coach, and inspire the bar team with a strong focus on cocktail knowledge and technique Manage stock control, GP, ordering, and supplier relationships Maintain high standards of presentation, cleanliness, and compliance Drive bar sales and guest engagement through innovation and quality Work closely with senior management and the wider team to support business growth About You Proven experience as a Bar Manager or strong Assistant Bar Manager Strong cocktail knowledge and hands-on cocktail experience is essential Passionate about premium drinks, spirits, and guest experience A confident leader who can motivate and develop a team Commercially aware with experience managing costs and margins Comfortable working in a fast-paced, quality-led bar environment Whats on Offer Salary: £32,000 £34,000 Bonus: 10% performance-related bonus Tronc Tips: £8,000 £10,000 per year Opportunity to work in a beautiful, historic venue Join a growing company with genuine career progression Supportive leadership and a positive team culture This is a fantastic opportunity for a cocktail-focused Bar Manager looking to elevate their career in a high-quality, destination venue. TPBN1_UKCT