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This isn’t a standard receptionist role. As our Front of House & Client Experience Manager, you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps everything running beautifully, and a key part of how we track and grow the business. You’ll own the entire client journey, support and manage the team day-to-day, and take responsibility for keeping our performance data accurate and up to date. The Role A part-time, front-facing management position covering: • Client experience and front of house, • Bookings, diary management and all client communications, • Team management and day-to-day support, • Performance tracking and reporting, • Sales support and retail, • Day-to-day clinic operations Hours Core hours are as follows: • Monday: 9:30am – 2:30pm, • Tuesday: 2pm – 8pm, • Thursday: 2pm – 8pm, • Friday: 9:30am – 2:30pm Saturday hours — two options are available: Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average) • Longer Saturday shift with every alternate weekend off Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week) • Shorter Saturday shift every week Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you. Key Responsibilities Client Experience • Welcoming clients and creating a warm, premium first impression, • Ensuring smooth check-in, check-out and payment, • Handling client queries and concerns professionally, • Maintaining a beautifully presented, calm front of house Bookings & Diary Management • Managing all appointments via phone, WhatsApp, Instagram and our booking system, • Keeping the diary full and well-optimised at all times, • Proactively rebooking clients to maintain treatment consistency, • Filling last-minute gaps and managing cancellations Team Management • Supporting and motivating the team during shifts, • Being the first point of contact for the team when issues arise during the day, • Ensuring the team are on time, prepared and presenting to brand standards, • Feeding back to the Clinic Director on team performance and any concerns Performance Tracking & Reporting • Maintaining and updating clinic spreadsheets — including bookings, retail sales, rebooking rates and membership numbers • Tracking individual and clinic-wide performance against monthly targets, • Producing a simple weekly/monthly summary report for the Clinic Director, • Flagging any drops in performance or areas of concern early Sales & Revenue Support • Confidently recommending treatments, add-ons and upgrades, • Promoting retail products and supporting client education, • Actively promoting and signing up clients to the Skin Club membership, • Helping the team hit monthly performance targets Daily Operations • Handling payments and maintaining accurate client records, • Upholding brand standards in presentation and communication, • Supporting the team during busy periods, • Contributing to social content where possible (photos, stories) What You’re Not Responsible For This is not a therapist or treatment role — you will not be delivering any treatments. You are also not responsible for: • Payroll, staff contracts or rotas, • Stock ordering or supplier management, • Compliance, insurance or backend operations What We’re Looking For • Warm, confident and genuinely loves making people feel welcome, • Highly organised and proactive — you stay one step ahead, • Comfortable working with spreadsheets and tracking data accurately, • A natural people manager — fair, consistent and calm, • A brilliant communicator across phone, WhatsApp, Instagram and in person, • Calm under pressure and comfortable in a fast-paced environment, • Takes real pride in the details that elevate the client experience, • Wants to grow with the business long-term Experience in hospitality, customer service, beauty or a premium client-facing role is highly valued. Salon or clinic reception experience is a bonus — but attitude is everything. Package £30,000 pro-rata Equivalent to £15 per hour PLUS: Retail Commission • 5% commission on personal retail sales Skin Club Membership Bonus • £25 bonus for every Skin Club membership signed up through your recommendation Baldock Monthly Performance Bonus Monthly bonuses based on total Baldock salon turnover: • £25,000 month = £100 bonus, • £28,000 month = £200 bonus, • £30,000 month = £400 bonus Bonuses are reviewed and paid monthly once targets are achieved. 3-Month Review We’ll review the role and package together after 3 months once: • Client rebooking systems are fully embedded, • Diary management and communication processes are running smoothly, • Performance tracking is in place and providing clear data, • Skin Club membership numbers are growing, • We can properly track the impact of the role on salon performance The goal is to build a role where your earnings grow alongside the clinic, and to create a long-term position for you within Belle & Bee.

Assistant General Manager Busy Boutique Hotel, Gastro Pub & Farm-to-Fork Restaurant Salary: Up to £50,000 + Tronc We are recruiting for an exceptional Assistant General Manager to join a thriving boutique hotel, gastro pub and fresh-food restaurant operation. This is a fantastic opportunity to join an ambitious, growing business with genuine long-term career progression. Our venue is known for its farm-to-fork ethos, high-quality fresh food, outstanding hospitality and busy events calendar, including private dining, celebrations and weddings. The Role As Assistant General Manager, you will support the General Manager in the day-to-day running of the hotel, pub and restaurant while ensuring consistently high service standards across all departments. You will play a key role in leading the team, driving revenue, delivering memorable guest experiences and overseeing successful events from enquiry through to execution. Key Responsibilities Support the General Manager with all operational aspects of the business Lead, motivate and develop front-of-house teams across restaurant, bar and events Ensure exceptional guest service standards at all times Manage busy service periods within the restaurant and gastro pub Oversee weddings, functions, private dining and special events Assist with recruitment, training and team development Monitor labour, stock control and financial performance Maintain health & safety, compliance and brand standards Build strong relationships with guests, suppliers and local community partners About You Current experience as an Assistant General Manager, Deputy Manager, Restaurant Manager or Events Manager within a quality hospitality environment Strong background in restaurant operations and events management Wedding experience highly desirable Passion for fresh food, seasonal produce and farm-to-fork concepts Hands-on leader with excellent communication skills Commercially aware with strong organisational ability Calm under pressure and thrives in a busy, fast-paced environment Ambitious and eager to progress within a growing company What’s On Offer Salary up to £50,000 Generous Tronc on top Excellent career development and progression opportunities Join an exciting, well-respected hospitality business Supportive ownership team and positive working culture Work within a beautiful boutique hotel setting with a strong reputation If you are a passionate hospitality leader with restaurant, events and ideally wedding experience, we would love to hear from you.