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Trabajos customer service manager en WillenhallCrear alertas

  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    £31300–£42000 anual
    Jornada completa
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    hace 6 días
    Jornada parcial
    Dudley

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

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  • Delivery Driver
    Delivery Driver
    hace 24 días
    Jornada completa
    Wolverhampton

    DPD Delivery Driver We are looking for reliable, hardworking and motivated Delivery Drivers to join our team delivering parcels on behalf of DPD. As a Delivery Driver, you will be responsible for collecting and delivering parcels safely and efficiently to customers across your allocated delivery area. You will provide excellent customer service while ensuring all deliveries are completed on time and to a high standard. Key Responsibilities • Safely load and organise parcels into your delivery vehicle., • Complete daily parcel deliveries efficiently and within scheduled timeframes., • Use a handheld device/scanner to manage deliveries and obtain proof of delivery., • Provide friendly and professional customer service., • Follow all road safety, company and DPD procedures., • Carry out vehicle checks and report any faults or issues., • Handle parcels carefully and responsibly., • Manage your delivery route effectively and work independently., • Maintain a professional appearance and attitude at all times. Requirements • Full UK driving licence. (Had License over a year), • Previous delivery or driving experience is preferred but not essential., • Good knowledge of local roads and navigation., • Reliable, punctual and hardworking., • Good communication and customer service skills., • Able to work independently and manage time effectively., • Physically fit and comfortable handling parcels., • A positive attitude and willingness to work in a fast-paced environment., • Right to work What We Offer • Competitive pay., • Regular work and consistent delivery routes., • Full training and support provided., • Opportunities for additional hours., • Supportive working environment., • Modern delivery vehicles and equipment where applicable. Job Type: Full-time / Self-employed Location: Wolverhampton, Birmingham, Wales, Bridgewater, Exceter Thank you

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  • Field Sales Agent
    Field Sales Agent
    hace 2 meses
    £31300–£42000 anual
    Jornada completa
    Walsall

    We are looking for a motivated and customer-focused Field Sales Agent to join our growing wholesale building merchant business. This role involves developing relationships with trade customers, contractors, and commercial clients while promoting our range of building materials and construction products. Key Responsibilities • Develop and maintain strong relationships with trade customers and business clients., • Identify new sales opportunities and generate business leads., • Promote and sell building materials and company products to commercial customers., • Visit customer sites to provide product advice and sales support., • Prepare quotations, negotiate prices, and secure customer orders., • Manage customer accounts and maintain accurate sales records., • Monitor market trends and competitor activity to identify sales opportunities., • Liaise with internal sales, warehouse, and delivery teams to ensure excellent customer service., • Achieve agreed sales targets and contribute to overall business growth. Requirements • Previous experience in field sales, trade sales, or business development, preferably within the building materials or construction sector., • Strong communication and negotiation skills., • Ability to build long-term customer relationships., • Good organisational and record-keeping skills., • Full UK driving licence preferred., • Positive attitude with a proactive approach to sales.

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  • Online sales Executive
    Online sales Executive
    hace 2 meses
    £31300–£42000 anual
    Jornada completa
    Walsall

    We are a well-established builders’ merchant supplying a wide range of building materials, timber, tools, landscaping products, and construction supplies to trade and retail customers. We are looking for a motivated and customer-focused Online Sales Executive to join our growing team. Key Responsibilities • Promote and sell the company’s range of building materials and merchant products through online sales channels., • Respond promptly to customer enquiries via email, website, telephone, and social media., • Prepare quotations, process customer orders, and follow up to secure sales., • Build and maintain strong relationships with trade and retail customers., • Identify new business opportunities and contribute to achieving sales targets., • Coordinate with warehouse and delivery teams to ensure accurate and timely order fulfilment., • Maintain accurate customer information and sales records using the company CRM system., • Deliver excellent customer service and resolve customer enquiries professionally. Requirements • Previous experience in sales, customer service, or builders’ merchant sales is desirable., • Strong communication and negotiation skills., • Good IT skills and confidence using CRM systems and Microsoft Office., • Excellent organisational skills with the ability to manage multiple tasks., • A proactive approach with a strong focus on customer satisfaction and achieving sales targets.

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  • Business Development Manager
    Business Development Manager
    hace 6 días
    £36500–£38000 anual
    Jornada completa
    Smethwick

    1. Liaise with the director and senior staff to determine the range of goods and services to be sold across the retail, off-licence and takeaway arms., 2. Contribute to the development of sales strategies and set annual and quarterly sales targets by channel., 3. Identify and secure new B2B accounts, including local trade, catering, wholesale and event customers., 4. Compile and analyse sales figures by SKU, category and channel; produce reports and commercial recommendations for the director., 5. Conduct market research and customer surveys on product range, packaging and pricing, including consumer demand for regional Indian ready-meal and grocery lines., 6. Negotiate supply agreements and pricing with wholesalers and specialist Indian grocery and spice importers; manage margin and cost of goods., 7. Develop the commercial specification for the Indian takeaway menu — pricing architecture, portion economics, promotional bundles — working with the head chef on costings and feasibility., 8. Manage third-party delivery aggregator relationships (Deliveroo, Uber Eats, Just Eat), including commission terms, listing optimisation and campaign spend., 9. Plan and evaluate marketing campaigns and promotional activity; measure ROI., 10. Monitor competitor activity across the Hampton and wider south-west London catchment., 11. Ensure commercial activity complies with alcohol licensing conditions, Challenge 25 and relevant trading standards requirements. Skills Needed: Person specification Essential Degree-level qualification or equivalent, or substantial demonstrable experience in a business development, commercial or account management role. Proven record of revenue growth and account acquisition. Strong communication and numeracy: margin analysis, pricing, forecasting. Commercial negotiation experience with suppliers or trade customers. Working knowledge of the UK food retail and off-licence sector. Desirable 1. Familiarity with Indian and South Asian food categories, ingredients and supplier networks., 2. Experience with EPOS and stock management systems. Personal Licence holder under the Licensing Act 2003.

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  • Assistant Commercial Manager
    Assistant Commercial Manager
    hace 2 meses
    £35100–£51000 anual
    Jornada completa
    Wolverhampton

    We are seeking an experienced and commercially driven Assistant Commercial Manager to support the Director in managing the commercial development and growth of our fresh fruit and grocery distribution business. The successful candidate will assist in developing sales and marketing strategies, analysing market opportunities, managing supplier relationships, and supporting business expansion across England. The role requires a strong understanding of commercial operations, customer behaviour, market trends, and supplier negotiations within the fresh produce and grocery sector. Key Responsibilities • Work closely with the Director to determine the range of fresh fruit and grocery products to be supplied and distributed across England., • Assist in developing commercial plans, sales strategies, and setting achievable sales targets to support business growth., • Discuss business requirements with the Director and provide recommendations based on market analysis and commercial performance., • Conduct local market research and analyse customer responses to products, pricing strategies, and promotional activities within the fruit and vegetable market., • Compile, review, and analyse sales figures to identify trends, opportunities, and areas for improvement., • Prepare proposals for marketing campaigns, promotional activities, and seasonal initiatives aimed at increasing customer engagement, footfall, and revenue., • Produce commercial reports and recommendations on sales and marketing strategies for presentation to the Director and senior decision-makers., • Assist in directing the implementation of marketing strategies for products and services, including in-store promotions and seasonal campaigns., • Build and maintain strong relationships with importers, suppliers, and commercial partners., • Support negotiations with importing firms and assist with the development of import contracts, product specifications, pricing requirements, and business terms., • Monitor market developments, competitor activity, and customer trends to support effective commercial decision-making. Skills and Experience Required • Previous experience in commercial management, sales, marketing, or business development., • Knowledge of fresh produce, grocery retail, food distribution, or FMCG markets is desirable., • Strong understanding of sales planning, market research, and promotional strategy development., • Excellent analytical skills with the ability to interpret sales data and prepare commercial reports., • Strong negotiation, communication, and relationship management skills., • Ability to work with senior management and contribute to strategic business decisions., • Good organisational skills with the ability to manage priorities effectively. About the Company We are an expanding fresh fruit and grocery distribution business committed to supplying quality products to customers across England. Through strong supplier partnerships, effective commercial planning, and customer-focused strategies, we aim to continue developing our market presence and delivering sustainable business growth

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  • Telesales Executive
    Telesales Executive
    hace 2 meses
    Jornada completa
    Wolverhampton

    Telesales Executive (Outbound B2B) Reference: MSO1 Location: Remote (UK) Employment Type: Commission-Based Reports To: Telesales Manager About Jobmate Jobmate Ltd develops innovative cloud-based software that helps businesses improve efficiency, compliance and profitability. Our product portfolio includes: • Jobmate – A complete cloud-based job management and field service software solution that streamlines quoting, scheduling, compliance, workforce management and invoicing., • JobSafe – A mobile-first Health, Safety, Security & Environment (HSSE) reporting platform that enables organisations to record, manage and resolve incidents quickly and effectively. We work with businesses across construction, facilities management, logistics, manufacturing, engineering and field services throughout the UK. The Opportunity We are looking for motivated, confident and enthusiastic Telesales Executives to join our growing sales team. Your primary responsibility will be to generate qualified appointments for our Business Development Managers by contacting prospective businesses, introducing our software solutions and identifying sales opportunities. This is not a hard-selling role. Your objective is to build interest, qualify prospects and arrange product demonstrations with key decision-makers. Success in this role comes from consistency, resilience, professionalism and a positive attitude. Key Responsibilities • Make 100+ outbound B2B calls per day., • Contact business owners, directors, operations managers and health & safety managers., • Introduce jobmate and jobsafe using approved sales scripts., • Identify customer challenges and qualify potential opportunities., • Book online product demonstrations for the Business Development team., • Send follow-up emails and product information., • Follow the company's 4-touch follow-up process., • Record all customer activity accurately within the CRM., • Work from daily calling lists and marketing campaigns., • Achieve individual and team KPIs., • Attend regular sales coaching sessions and team meetings. Skills & Experience Essential • Excellent telephone manner., • Clear and confident communication skills., • Ability to build rapport quickly., • Positive attitude with a resilient and self-motivated approach., • Strong listening and questioning skills., • Good organisational and time management skills., • Comfortable using CRM systems and Microsoft Office., • Ability to work independently and achieve targets. What We Offer • Uncapped commission with excellent earning potential., • Full product training and ongoing sales coaching., • Flexible remote working., • Clear opportunities for career progression., • Supportive and ambitious team environment., • Regular incentives, competitions and recognition awards., • The opportunity to work with innovative cloud technology helping UK businesses modernise their operations.

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