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We are looking for a passionate Quality Assurance Coordinator/Quality Checker who wants to ensure complaint reviews are fair and compliant. You will responsible for reviewing and checking the work of the complaints team within the department by listening to calls, completing a checklist and then providing constructive feedback to support their development and success. What you’ll be doing: • Listening to customer calls and ensuring the team are following the guidelines and providing excellent customer service., • Ensuring that any complaint cases have been logged correctly onto the system., • Ensure all relevant customer responses have been adhered to in line with FCA guidelines., • Providing clear and constrictive feedback to team members., • Highlighting areas of improvement as and where necessary What we’d like to see from your application: • Previous experience within financial services complaints., • Previous experience in a Quality Assurance or Quality Checker, • Proactive and confident handling multiple workstreams., • Strong attention to detail. Day rate: £185 a day gross via umbrella Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm. Location: On site in an office in Berkshire for 3 days a week with flexibility of 2 days working from home. We will not be able to offer relocation options on this role. Contract: Initial contract until the end of the year and then an extension expected till middle/end of next year.

We are looking for experienced Complaint Handlers and Complaint Administrators with previous experience within Financial Services firms to join an exciting project in Bracknell.As a Complaint Handler, you will be:.Investigating complaints related to motor finance agreements and commission arrangemen

We are looking for experienced Complaint Handlers and Complaint Administrators with previous experience within Financial Services firms to join an exciting project in Bracknell.As a Complaint Handler, you will be: Investigating complaints related to motor finance agreements and commission arrangem

We are looking for experienced Complaint Handlers and Complaint Administrators with previous experience within Financial Services firms to join an exciting project in Bracknell.As a Complaint Handler, you will be:.Investigating complaints related to motor finance agreements and commission arrangemen

Drafting responses to client complaints. Claims & Complaints Lawyer. In this position, you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk-related matters.

Quality Assurance and Complaints Handler – Global FinTech - Multiple Hires. Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA &. With a

In this position, you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk-related matters. Drafting responses to client complaints.

Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager).

Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in.

Incident and Complaints Investigator. An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will b

Customer Insights and Complaints Analyst - Placement Year. BMW UK, Financial Services, Farnborough – Customer Insights and Complaints Analyst - 13 Month Placement (July 2026). Analyse customer feedback from the BMW Group Financial Services and Alphabet customer insight survey programme and complai

Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager).