Manage complex complaints, demonstrating empathy and emotional intelligence when engaging with customers. * Analyse options, assess merits, and select the best approach for complaint resolution ...
This is initially a 5-month contracting Financial Services Complaints Handler opportunity and comes with the likely option to extend further. This role does have the potential for hybrid working ...
Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and ...
This role is for a Complaints Handler within the financial services industry, based in London. The successful candidate will be responsible for overseeing a customer service team and handling ...
Complaints Advisor Pay: £26,000 - £30,000 Location: Slough Our client is a blue-chip company who offer second-to-none customer service. They are looking for an experienced complaints handler to ...
Complaints team looks to resolve all incoming complaints for the business. This includes complaints about the application process, the servicing of a mortgage account or complaints about historic ...
This is an exciting time to join a successful, expanding, financial services organisation, based in Slough, as a Customer Complaints Specialist. This opportunity would suit someone with previous ...
This opportunity would suit someone with previous experience of resolving complaints through to resolution. Experience with writing final response letters, liaising with an ombudsman, or experience ...
As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role ...
Complaints Specialist PURPOSE SUMMARY: To contribute to the delivery of excellent service by responding to and processing all customer enquiries through the provision and collation of timely and ...
You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach the wider Operations Team on how to deal with complaints effectively; helping ...
Customer Service Representative - Complaint Handling 6 month contract, Paying up to £18 per hour, Based in Bracknell/Hybrid Responsibilities: Complaint Management - resolving customer issues ...
Independent Health Complaints Advocate / Independent Living Adviser Location: Burpham, GU4 7HL Salary: £28,145.78 per annum Job Type: Full Time, Permanent, 35 hours a week Closing Date: 18th May ...
Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location
The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers. Job Title: Customer Insight (Resolution ...
They will also handle escalations for complex complaints and serve as a subject matter expert in designated products. Responsibilities: · Completes the intake process of complaints through phone and ...
... reporting of complaints. Responsibilities: * Decision maker for all reportability decisions * Lead for all vigilance reporting, including local and global submissions * Partners with ...
Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management * Effectively managing the complex customer complaints and ...
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management * Effectively manage the complex customer complaints ...
Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...
Complaint handling; speaking with the customer and taking details of their complaints and then referring to Team Leader/Manager and preparing any initial draft correspondence. Qualifications, skills ...
Dealing with customer complaints and ensuring they are resolved * Reporting into the Head of Customer Service * Carrying out inspections and reporting defects * Dealing with subcontractors and Trades