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The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors. As a case handler, responsible for home claims property complaints, you’ll own the problem and use your analytical skills to investigate and gather eviden

F539; Managing Stage 1 & Stage 2 complaints 🔹 Handling complex housing and disrepair cases 🔹 Ensuring compliance with the Housing Ombudsman Complaints Handling Code 🔹 Producing high-quality written responses and investigations 🔹 Working collaboratively with internal t

Complaints Intern - fixed term until March 2026Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed termWho we’re looking forAs part of the Customer Experience team, your primary responsibility will be to coordinate, gather and collate information re

Complaints Specialist - Beeston, NG9 1LAThis Role: Complaint Specialist - Hybrid WorkingLocation: Beeston, NG9 1LA - On site parking subject to availabilitySalary Banding: £29,593 - £31,150 (Dependent upon experience)As a Specialist Complaint Handler here at MTVH, you will be responsible for resol

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

As one of our Investigators within the Governance Department, you will be responsible for supporting our operational management teams across the country by ensuring high quality investigations are carried out on all incidents and complaints within their area of the business. You will need to work cl

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

A healthcare service provider is looking for an Incident and Complaints Investigator to join their team in Greater London. This role involves investigating incidents and complaints, conducting compliance audits, and ensuring patient safety.

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will acknowledge and resolve complaints by project managing high quality responses. Ensure complaints are responded to in a timely and customer friendly way considering