Trabajos complaints en CoventryCrear alertas

We are looking for experienced customer service professionals to join the growing complaints team based in our Coventry city centre offices. This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience of complaint handling within a customer service environment. In this role you will be: • Answering inbound phone calls from customers and resolving customer queries and complaints efficiently as possible within a timely manner, • Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care., • Working with your colleagues to share experience and skills in managing complex queries over the phone, using your adaptability to work with the changing priorities of a busy contact centre environment. Working Pattern This role is based in our Coventry City Centre offices and is Monday to Friday, 08:30-17:00 with an hour for lunch. There is no evening or weekend working for this role. What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!, • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success., • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition., • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! Working with us at Corona Energy: At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value of "Customer First". To support this experience, we also offer our team: • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day., • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!, • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time., • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Materials Testing Technician – Ready Mixed Concrete (RMX)\n\nSites across West Midlands\n\nDo you have hands‑on experience sampling and testing ready mixed concrete? Do you thrive working in a site‑based role not purely working in a lab all day? If you care about quality, safety, and getting things right first time this could be the role for you!\n\nThe Role\n\nWe’re looking for a Materials Testing Technician (Ready Mixed Concrete) to join our RMX technical team, to be based at our Coventry Concrete Plant. Reporting to the Technical Manager, you’ll play a key role in maintaining concrete quality and compliance, carrying out sampling and testing across Coventry and the Midlands.\n\nThis is a hands-on, operational role, working at both Tarmac and customer sites - not a traditional lab-based position. Based at our Coventry Plant this role is also supporting our Concrete plants across the West Midlands and it is easily commutable from Coventry, Leicester, Nuneaton, Bedworth, Kenilworth, Leamington Spa, Warwick, Solihull, Rugby, Hinckley, Tamworth and surrounding areas.\n\nKey Responsibilities\n\nSampling and testing ready‑mixed concrete products in line with British Standards\nEnsuring all sampling procedures are followed, understood, and fully documented\nMonitoring product quality for both internal and external customers\nIdentifying quality issues and escalating them to the Technical Manager, supporting resolution\nAssisting with investigations into quality complaints and queries\nVisiting other Tarmac sites when required to support sampling and testing activity\nWorking safely at all times, including manual handling within personal capability\nMaintaining full compliance with Health, Safety and Environmental procedures\n\nWhat We’re Looking For\n\nYou’ll ideally have experience gained in a ready mixed concrete sampling and testing environment or alternatively a site‑based technical role within construction, aggregates, or concrete production\n\nYou’ll also demonstrate:\n\nA strong work ethic and self‑motivation\nGood communication skills with colleagues, managers, and external stakeholders\nConfidence to work independently but also as part of a wider technical team\nAttention to detail and the ability to spot potential risks or non‑conformances\nConfidence working independently across multiple sites\nBasic IT skills and strong numerical ability (calculations and result interpretation)\nA flexible approach to work and travel\nA clear commitment to health and safety\n\nFull training and development will be provided where needed.\n\nWhy This Role Stands Out\n\nHands‑on, varied work — no two days are the same\nA small, supportive technical team environment\nOpportunity to work across multiple sites and broaden your experience\nA vital role supporting concrete quality on live operational sites\n\nWhy Tarmac\n\nAt Tarmac, who you are matters as much as what you do. We’re proud of the work we deliver and the people behind it. We value collaboration, ambition, and taking pride in a job well done.\n\nWe’re committed to creating a diverse and inclusive workplace, where people from different backgrounds can thrive and develop long‑term careers.\n\nWe don't just offer a job, we offer a career.\n\nAlongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:\n\nBonus scheme\nEnhanced holiday entitlement\nContributory pension scheme\nAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.\nAccess to our Employee Assistance helpline for free and confidential advice\nAccess to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause\nTraining and development opportunitiesTarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.\n\nWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.\n\nReady to build your future?\n\nClick ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!\n\n@Tarmac #Tarmac #Tarmaccareers #ConcreteTechnician #seniortechnician #TestTechnician #Materialstesttechnician #Materialstesting #Asphalttesting #concretestesting #readymix #RMX #readymixtesting #testing #sitejobs #Bedworth #Nuneaton #Kenilworth #LeamingtonSpa #Warwick #Solihull #Atherstone #Hinckley #Birmingham #Bromsgrove #Redditch #Tamworth #Coalville #Rugby #MarketHarborough #Daventry #Towcester #Stratford‑upon‑Avon #Alcester #Evesham #ChippingCampden #Dudley #LI-RE1\n\nTarmac Trading Limited

Job Title: Client Experience Advisor\n\nLocation: Coventry\n\nThe Opportunity\n\nThe UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.\n\nKey Accountabilities and Responsibilities\n\n * Offering exceptional client support for all UK product owners, being a critical point of contact and resolution\n\n * Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible\n\n * Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email\n\n * Be a knowledgeable expert in the brand and products Identify and manage any complaints on the initial contact\n\n * Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.\n\n * Maintain effective relationships across the whole business and retail network driving client experience\n\n * Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance\n\n * Provide creative client and retailer solutions where the client is at the heart of all decision making\n\n * Working across all business functions, UK national sales centre, retail network and third parties to drive client experience\n\n * Financially empowered to take appropriate decisions in support of client satisfaction\n\n * Act as a role model for business values, principles and behaviours and a true ambassador for delivering modern luxury service delivery\n\n * Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.\n\n * Achieve positive results that generates high customer satisfaction.\n\nKnowledge, Skills and Experience\n\nEssential\n\nWe recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.\n\nExperience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands\n\nAn individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable\n\nAn individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs\n\nStrong decision making and problem solving skills.\n\nAn individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style\n\nAn effective team player, actively leads, develops and supports team members\n\nAn individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along\n\nTechnologically savvy with an ability to navigate multiple client management technologies and previous experience desirable\n\nStrong communication skills, both written and verbal\n\nStrong stakeholder management skills\n\nNumerate with excellent attention to detail, with the ability to outline information in a straight forward manner\n\nResults orientated with a determination to make things happen\n\nA highly motivated, energetic and inspirational team player\n\nAbility to identify opportunities for improvements and implement change\n\nExcellent time management skills, able to work on multiple tasks and deliver results to agreed schedules\n\nAbility to make quick and competent decisions\n\nExperience of managing a high volume of queries\n\nDesirable\n\nHaving worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.\n\nPersonal Profile\n\nIndividual must be client centric, putting the client at the heart of every action they do.\n\nThe individual must be attentive to the finest of details and show great care and passion for the brand.\n\nAdept at multitasking and handling diverse customer needs in a dynamic environment.\n\nFully proficient in verbal and written communication to support our clients across various platforms

Compliance Assistant\n\nLocated - Coventry | Regional Law Firm | Full-Time | Competitive Salary + Benefits\n\nA well-established and highly regarded regional law firm based in the Coventry area is seeking a proactive and detail-oriented Compliance Assistant to join their growing team.\n\nThis is an excellent opportunity for someone with experience in legal compliance or risk within a law firm who is looking to develop their career in a supportive and professional environment.\n\nThe Role\n\nWorking closely with the firm's Compliance Officer and COLP/COFA, you will play a key role in supporting the firm's regulatory and risk framework. Responsibilities will include:\n\nAssisting with file audits and compliance reviews\n\nSupporting AML and KYC procedures\n\nMaintaining compliance registers and records\n\nMonitoring regulatory updates and helping implement policy changes\n\nAssisting with complaints handling processes\n\nSupporting data protection and GDPR compliance\n\nPreparing reports for senior management\n\nAbout You\n\nPrevious experience in a legal compliance or risk-based role (within a law firm preferred)\n\nStrong understanding of AML and SRA regulatory requirements\n\nExcellent attention to detail and organisational skills\n\nConfident communicator with the ability to work independently\n\nProactive and able to manage multiple priorities\n\nThe Firm\n\nThis regional firm has built a strong reputation across the Midlands for delivering high-quality legal services while maintaining a collaborative and supportive culture. They offer genuine career progression opportunities, ongoing training, and a positive working environment.\n\nWhat's on Offer\n\nCompetitive salary (dependent on experience)\n\nHybrid working options\n\nSupportive and approachable leadership team\n\nLong-term career progression\n\nComprehensive benefits package\n\nIf you are looking to join a reputable firm where compliance is valued as a core part of the business, we would love to hear from you.\n\nTo apply or for a confidential discussion, please get in touch

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.\nRemote Customer Service Advisor benefits:\n * 30 days paid annual leave (pro‑rata), rising with length of service\n * Pension scheme\n * Perkbox retail and online discounts\n * Employee Assistance Programme (24/7 support line)\n * No commute and reduced environmental impact\n * Real‑time support while working remotely\n * Flexible working patterns to support work‑life\n * Training is included to help prepare you for this role\nRemote Customer Service Advisor role:\nAs a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours\nKey Responsibilities\n• Respond to customer enquiries across phone, email, chat and multi‑channel platforms\n• Provide accurate information, resolve queries and deliver high‑quality customer service\n• Navigate multiple online systems to update customer records and manage cases\n• Follow all call handling, data protection and quality assurance guidelines\n• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions\n• Escalate issues appropriately and follow required processes for complaints or safeguarding\n• Work autonomously in a remote setting, maintaining productivity and service levels\n• Attend mandatory training, coaching and performance feedback sessions\n• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.\nRemote Customer Service Advisor pay:\n£12.71 per hour

Rainbow Care Solutions, a long-established, CQC-registered home care provider with over 20 years' experience, is looking for an. Working closely with the Care Coordinator and Branch Manager to address any concerns, incidents or complaints.

Sales Consultant - Leamington Spa Job Type: Full timeIn a Nutshell… We have a great opportunity for a Sales Consultant to join our team within Vistry South West Midlands, covering a number of sites in the region, this could include Warwick, Coventry, Leamington Spa amongst others. As our Sales Consultant you will be responsible for carrying out all aspects of the day to day running of the sales and marketing suites in accordance with the Company Policies. Taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the Journey, from Reservation to Legal Completion. Excellent customer service, being fully focused on the Customer Journey at all times and working to company targets and KPIs. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role involves weekend working. Let’s cut to the chase, what’s in it for you… Competitive basic salary and commission bonus scheme Mileage allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality Experience required in the New Homes Sales environment. Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of achieving sales targets and exceptional sales Excellent IT skills with demonstrable knowledge of Microsoft Office tools and CRM system Comfortable using multi channel forms of communication Strong negotiation and sales skills Ability to handle complaints and difficult situations Proven track record of successfully completing the sales process with customers Excellent administration, organisational and communication skills The ability to work under pressure and meet sales targets. Willing to be flexible in respect of day to day duties and hours worked Willing to travel to all sales sites within the region, including regional offices Full driving licence and access to a suitable vehicle. More about the Sales Consultant role… Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales. Create and deliver informative and clear tours of sites and house plots to all customers. Negotiate with customers to ensure the best sales outcome for the business Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively. Travel to all sites as necessary for operational requirements. Have a detailed knowledge of all Bovis Homes, Linden Homes, and Countryside Homes. Have detailed knowledge of the development, plots available and to ensure each customer is given every opportunity to purchase a new home. Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer. Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others in the Sales team, and other departments. Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company. Proactively sell all types of customer extras across all reservations to drive additional profit for the Company. Ensure every customer contact is recorded on the relevant IT system and in line with GDPR. Deal with all customers in a polite, friendly and efficient manner. Ensure that customers are kept fully and regularly informed of the progress of their purchase. Respond to all cancellations making every effort to ‘save’ and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other developments. Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them. Work with the Site team to understand the progress of build of current plots, and prospective plots in order to provide customer information to the site and, in turn, clearly communicate with the customer. Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Deliver high quality home demonstrations in conjunction with the build teams in the home that the customer has purchased. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. #LI-KM1

Customer Service Coordinator - Coleshill Job Type: Full timeIn a Nutshell… We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South West Midlands, at our Coleshill office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality Previous experience working within a fast-paced similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Patience and calmness under pressure Good planning and organisation skills Problem solving and decision-making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills A commitment to work as required to meet the needs of the business Desirable… 5 GCSE’s or equivalent including Maths & English A Customer Service qualification Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations. A good understanding of written English Grammar Ability to touch-type More about the Customer Service Coordinator role… To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey. Issue instructions to Sub-contractors and follow up to ensure prompt resolution. To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey. To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team. Carry out general administrative duties, ensuring our database system up to date at all times. Ensure all Customer Service KPI’s are in line with company guidelines. Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1

Plan-It Homecare Ltd is a health care organisation providing supported living and domiciliary care services to people in the community. We work across 2 local authorities and looking to expand our reach and services. We are looking for an energetic and forward thinking individual who is willing to join our team to achieve the set goals. As a deputy Manager, you will be tasked with the responsibilities to support and promote a caring and supportive environment for Plan-It Homecare customers and staff by implementing very high standards of professional care and support. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Key tasks for the ideal Candidate include: • Supports the registered manager in the day-to-day operations of the organisation, ensuring high-quality, person-centered care and regulatory compliance, • Participate in the growth of the organisation by liaising with new and existing clients of the organisations, • Check for new referrals and accept the ones we can safely support in conjunction with the registered manager and care co-ordinator, • Design and review care plans and risk assessments of new and existing clients, • Liaise with trainers / training organisations to ensure that relevant training is delivered, • Supports the registered manager in Liaising with other members of the management team to ensure that our clients receive the best quality of care and support available, • Supports the registered manager in attending to all safeguarding meetings and carry out safeguarding investigations according to standards, • Supports the registered manager in attending to all clients complaints and ensure a speedy and satisfactory resolution, • Supports the registered manager in checking for correct implementation of safety procedures, • Supervising the audits of all aspects of the organisations to ensure compliance, • Support the financial planning and implementation of the organisation, • Support with the management, appraisal, supervision and mentoring of staff assigned to you, • Liaising with other professionals and organizations to ensure that our clients are well supported, • Undertake regular client reviews, • Participate in the on-call rota, • Provide a positive and supportive environment for both service users and staff, • Demonstrable Experience of Working in a Domiciliary Care Setting in a senior staff position., • Proven Experience Working with Clients Who Have Age Related illness, Learning Disability and Mental Health Condition, • Excellent IT Skills, • Excellent Customer Service Skills, • Excellent Problem-Solving Skills, • Excellent Communication and Leadership Skills, • Positive Attitude and Keen to make a Difference, • Positive Attitude to Change and be Innovative, • Understanding of the Role of Social Services, Health, Care, Housing Service and Business Development, • Knowledge and Understanding of Safeguarding Issues and Ability to Address them appropriately, • Diploma Level 3 or above in Health and Social Care

Live for great customer service. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right hel

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Closing date Friday 24th 9am Interview via Teams - 29th / 30th April Role available on the Complaints Team. Working proactively, you will review stage 1 complaints, and take ownership of more complex complaints at stage 2. You will manage customer complaints in line with regulations and operational service delivery via a multi-channel approach. The team work in a hybrid manner, so this will be a mix of office and home work (approx 2 days per week in office) This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve Ensure Orbit provide customers with fair and reasonable outcomes to complex stage two, specialist & DMC complaints, maintain competence to maximise operational service delivery and compliance with sector regulations and legislation within the Stage two formal complaints process Your key responsibilities will be to: Taking ownership of situations raised through complex stage two, specialist & DMC complaints. Work directly with customers, stakeholders & wider Orbit business colleagues, and where early investigations are received from the Housing Ombudsman to ensure fair and reasonable outcomes to customer complaints. Work within regulations and department service delivery plans ensuring your own continued high performance of service. To ensure the Housing Ombudsman Code is being always adhered to and perform against a robust performance & quality assurance framework, to deliver, assess and own key KPI’s, quality and performance. Handle high profile complex stage two, specialist & DMC complaints effectively and use initiative to identify to the difference between simple and complex complaints to maintain the volume of complaints overall. Manage your own workload to ensure effective complaint resolution, with clearly documented actions and outcomes. Support the wider complaints team as needed.What you'll bring Essential skills Experiencing of dealing with high volume of complex complaint cases, including DMC and prior experience of working within a regulated complaints environment. Experience of working with vulnerable and complex needs customers Great organisational, planning and time management skills. Experience of delivering effective working relationships with a varied customer and partner group Working knowledge, understanding and ability to interpret Regulatory Requirements underpinning the sector Strong people skills, being a great communicator (both written & verbal) with the ability to influence and inspire colleagues and partnersDesirable skills Multi-channel experience including email, web chat and social media. A proven ability to put yourself into our customers’ shoes and represent their views, wants, and needs whilst balancing internal business needs/drivers/prioritiesWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Client Experience Advisor Umbrella Rate: £23.31/hr (Inside IR35) Are you ready to take your career to the next level in a fast-paced, dynamic, and client-focused environment? This exciting opportunity as a Client Experience Advisor offers the chance to be part of a team that delivers exceptional service to discerning clients. With a focus on modern luxury, this role provides the perfect platform for individuals who are passionate about creating memorable experiences and driving client satisfaction. What You Will Do: • Offer exceptional client support across various communication channels such as telephone, online chat, social media, and email. • Build strong rapport with clients and retail teams, ensuring queries are resolved effectively and efficiently. • Manage inbound and outbound client and retailer interactions, aiming to deliver first-point resolutions whenever possible. • Identify and manage complaints on initial contact and deliver robust solutions with the client at the heart of every decision. • Collaborate with various business functions, retail networks, and third-party service providers to drive client experience improvements. • Maintain accurate client data and champion data protection compliance while identifying opportunities for process improvement. What You Will Bring: • A client-first mindset with a passion for delivering personalised, seamless, and dependable experiences. • Resilience, energy, and enthusiasm to thrive in a high-pressure, dynamic environment. • Strong communication skills, both written and verbal, with the ability to handle diverse client needs. • Technological savvy and the ability to navigate multiple client management systems. • Exceptional problem-solving and decision-making skills, coupled with attention to detail and time management abilities. This role is pivotal in supporting the company’s vision of creating the world’s most desirable, modern luxury brands. As a Client Experience Advisor, you will play a key role in enhancing client loyalty and retention while contributing to the company’s goals of delivering outstanding service and solutions. Your ability to identify opportunities for improvement and implement change will be highly valued, making you an integral part of the team. Location: This hybrid role is based at Whitley, offering a hybrid working structure. Interested? Don’t miss the opportunity to be part of a team that is redefining client experiences in the luxury sector. Apply today and take the first step towards an inspiring and rewarding career as a Client Experience Advisor. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader. To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers Support the Technical Senior to ensure all relevant work instructions, guidance notes and procedures are maintained and being followed where necessary Case manage DMC cases, keep regular contact with the customers and manage the customer journey Assist in case managing HHSRS cases, keep regular contact with the customers and manage the customer journey. Work in partnership with the surveyor to meet resolution Support the Complaints and Housing Ombudsman team with the resolution of cases. Support the customer journey and seek resolution with contractors Case manage Disrepair cases, communicate with the legal representative and support settlementWhat you'll bring Essential skills Strong written and verbal communication Exceptional customer service with a degree of empathy and understanding Accurate and precise record keeping Very good team player I.T. and Microsoft word astute Resilient and an eye for detail.Desirable skills Knowledge and experience of working in Social Housing Experience of case managing cases Knowledge of housing and tenancy legislation.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit Group is delighted to be recruiting for a Customer Communications Manager to join our Reputation & Brand team in this brand-new role. This integral role will see the Customer Communications Manager oversee the end-to-end planning and delivery of customer-centric communication across both service communications and marketing communications,, setting the standard for customer communication across the organisation and building greater trust in Orbit by strengthening the customer brand and Orbit’s reputation. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This is an agile working role with 1-2 days a week being based out of our Coventry office (subject to business need). What you'll achieve Oversee, plan and manage your team’s workflow, prioritising and challenging briefs, ensuring effective scheduling and alignment across teams. Play a leading role in taskforces, projects / programmes and workstreams, providing direction, support and counsel. Support crisis communications and incident management, including participation in the Out of Hours rota, spanning customer, colleague and media channels. Play a leading role in customer communications strategies for complex or high-risk situations. Be responsible for reviewing content that poses a reputational risk to Orbit, including the likes of media statements, complaints responses, legal letters and MP letters / emails. Ensure communications are customer-led using insight and engagement. Lead and develop your team, setting clear goals and performance expectations.What you'll bring Essential skills Passionate about contributing to the delivery of an excellent customer experience. Educated to degree level with a relevant professional qualification or appropriate experience in marketing or communications. Able to write high quality communications for a variety of audiences and channels. Experience of crisis / issues management with the ability to advise, show leadership and deliver communications in time-pressured situations. Experience of developing communication / or marketing strategies and using digital and print media to engage customers to build trust and strengthen reputations. Critical thinker, good analytical and problem-solving skills, and ability to think creatively, strategically and project plan. Proven leadership of small teams with a high degree of political acumen and judgment and the ability to motivate, inspire and drive innovation. First class interpersonal skills - highly collaborative, able to build relationships, work effectively across groups and inspire confidence among stakeholders. Professional when under pressure and dealing with difficult and complex situations, with the ability to think clearly and act calmly.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Job Title: Tree Technician Apprentice To provide day to day contractual, administrative and operational support to the Tree team in delivering the Groups Tree Strategy. To be accountable for the collection and accurate recording of customer data along with processing and handling of asset data within defined timelines. Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of enquiries and complaints via email and telephone. Work in conjunction with the Tree Officers, Tree Lead, internal teams and contractors to assist in specifying works, issuing jobs to contractors and updating systems following completed works; ensuring accuracy and value for money. Work towards completing a Business Administration L3 apprenticeship standardWhat you'll achieve: Support the Tree Lead in delivering a rolling three-year tree maintenance programme on all Orbit Group owned communal trees, and private owned properties where required. To assist in specifying works, issuing jobs to contractors and updating systems following completed works. Support the management and use of data within our systems and Ezytreev database to keep an up-to-date inventory of all trees which are Orbit Group’s responsibility. To monitor and manage the tree team inbox to ensure effective responses within 48 hours. To support the team on various projects and environmental matters. Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of CSM enquiries and complaints. To support the Tree Technician and work towards being the first point of customer contact & resolution for incidents referred by the Customer Support Hub or other parts of the business, as may be required. The post holder will be required to support with first point resolution and technical support for both internal and external customers, in line with our Customer Commitments. Support the investigation of enquiries, appropriate record keeping, and replies to customers and stakeholders within agreed timescales. Work towards generating work programmes, based on cyclical / emergency surveys and customer enquiries. Work towards using own initiative to limit Orbit Group, its customers’, and the general public’s exposure to risk from trees. Assist the Tree Officers / Lead in the management of major incidents. To carry out any other reasonable duties requested by the Tree Team.What you'll bring Essential skills: The ability to prioritise and multitask. Good telephone manner, demonstrating good etiquette to and empathy for the customer. Ability to use software packages such as Excel and Microsoft Word. Excellent communication skills - written and verbal GSCE English 4/C Math 4/C or equivalent Excellent organisational skills with attention to detail. Proficient typing skills for efficient data entry.Desirable Skills Relevant public or commercial sector experience working in the horticulture/arboriculture industry or recent qualified college leaver seeking first public sector tree technician apprenticeship position. Experience in coordinating estate related functions The ability to accurately assign a task or follow through to resolution. Experience of carrying out coordination and reporting functions Experience of working in a customer-oriented environmentWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Repairs).

REQUIREMENTS:ComplaintsOfficer.

Key Responsibilities * Manage Stage 1 complaints end‑to‑end, from initial receipt through to resolution * Prioritise and work through a high‑volume complaints backlog, meeting agreed timescales * Acknowledge, log, track, and update complaints in line with internal policies

Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage comp

Wed love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if youre passionate about improving tenant outcomes and driving service excellence. This Complaints Team Lea

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Rep

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Managing and investigating Stage 1 & 2 complaints from tenants and residents. Acting as the main

As a Complaints Team Leader, you will be: Managing complex and high-level complaints within a social housing setting, ensuring timely and high-quality resolutions Coaching, mentoring, and supporting a team of Customer Experience Officers to drive performance and consi

A large housing association in Greater London is seeking a Complaints Investigator to analyze and resolve complaints in a fair and impartial manner. You will take ownership of complaints, ensuring timely and accurate responses while adhering to regulatory standards.

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A community advocacy organization in North Yorkshire is seeking an Independent Health Complaints Advocate to assist clients in navigating healthcare complaints.

London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. Knowledge of Local Authority complaints procedures.

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

Customer service experience, including complaints handling and continuous improvement. Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses.

We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous improvement initiatives, streamline processes, and manage end-to-end customer complaints

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. You will demonstrate a personal commitment and responsibility

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

Previous experience as a Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker or Supported Housing Worker is desirable. Customer Service Caseworker /

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

We are looking for candidates who are committed to delivering exceptional customer service, are process driven, and want to join a fantastic, driven team of Customer Complaints Advisors. Ability to handle a wide range of customers from general enquiries to highly complex issues/complaints.

A leading healthcare organization in Greater London is seeking a Head of Complaints and PALS. This senior leadership role involves managing complaints and ensuring a compassionate approach in accordance with national standards.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

You will lead the Complaints and PALS Team, provide expert advice to senior leaders, and work in close partnership with clinical and operational services across the Trust. You will help ensure a consistent and responsive approach to local resolution, formal complaints, thematic learning and service

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.