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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

JJob Title: Regional Sales Lead – OEM Motor Finance Location: North Midlands & North West Region – remote working with regular travel across your territory (monthly visit to Solihull office) Hours: Full-time, Permanent A bit about us At BNP Paribas Personal Finance, we are proud to be a Top Employer UK and part of a global banking group. We provide simple, responsible consumer finance solutions in partnership with leading retailers and automotive brands. We are building an inclusive, supportive workplace where everyone can thrive. We value different perspectives and believe diverse teams deliver better outcomes for our customers and partners. Our culture is built on three values: we’re positive, we’re brave, and we own it—and we’re committed to making sure everyone feels they belong and can succeed here. The Role As a Regional Sales Lead, you will play a key role in managing and growing relationships with OEM dealer partners across your region. Reporting to the OEM Motor Senior Manager, you will support dealers in achieving strong performance outcomes while ensuring great customer and compliance standards. This is a field-based role offering autonomy, variety, and the opportunity to build long-term, trusted partnerships within the motor finance industry. We particularly welcome applications from women and individuals currently underrepresented in motor finance and sales leadership roles. Key Responsibilities • Build and maintain strong, trusted relationships with OEM Franchise Dealer Partners, • Deliver engaging training on systems, campaigns, processes, and regulatory requirements, • Support dealers to improve performance across financial products, customer suitability, credit volume, and quality metrics, • Collaborate with partners on wholesale requirements, utilisation, and demonstrator planning, • Ensure accurate flow of information into internal risk and compliance teams, • Support resolution of complaints with a balanced, customer-focused approach, • Identify opportunities to grow used car finance pipelines within your region, • Prepare and present commission proposals in collaboration with internal teams, • Act as a trusted advisor, helping partners improve performance and customer outcomes Skills & Attributes We are looking for someone who brings a mix of commercial awareness, relationship-building ability, and confidence working independently in a field-based role. • Full driving licence, • Experience in Retail Motor Finance or a similar financial services environment, • Strong background in account management or business development, • Confident relationship builder with excellent communication skills, • Highly organised with strong time management skills, • Comfortable working autonomously and managing your own territory, • Resilient, adaptable, and motivated by targets and results, • Able to influence stakeholders and build credibility at all levels, • Collaborative approach with a focus on long-term partnerships Could this be you? We know that people often hesitate to apply unless they meet every requirement. If you feel you meet around 75% of what we’re looking for, we would still really like to hear from you. We are especially keen to encourage women to apply, as well as anyone who feels they can bring fresh thinking, strong relationship skills, and a passion for delivering great outcomes. A positive attitude, willingness to learn, and drive to make things happen are just as important as direct experience. Your Application Journey • Initial screening with Talent Acquisition, • Introductory Teams call with the Hiring Team, • Competency interview & presentation (90 mins, in person) We aim to complete the process within 3–4 weeks. Equal Opportunities We are committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and actively encourage candidates from underrepresented groups in financial services and motor finance.

We have an exciting opportunity for a highly motivated individual to join our Standards (Food/Feed/ Weights and Measures) and Animal Health team. Our Trading Standards Service plays a vital role in protecting residents, supporting businesses, and tackling unfair, unsafe, and illegal trading practices through advice, education, and enforcement. You will have a thorough understanding of food standards and/or feed hygiene legislation. A statutory weights and measures qualification and experience with animal health and welfare is desirable but not essential. You will hold a full DCATS certificate (including food and/or feed) or its antecedents and be able to demonstrate competency in accordance with the requirements of the Food and/or Feed Law Codes of Practice. We may consider applications from candidates who are fully qualified in other Trading Standards legislative areas, as well as part qualified applicants who have successfully completed or are currently undertaking food or feed modules. You will be joining a supportive and busy team of professionals, undertaking a varied workload that includes inspections, advice to businesses and consumers, project work, and investigations. What will I be doing? • Undertaking inspections, audits, and sampling to ensure compliance with Trading Standards legislation., • Investigating complaints and gathering evidence to support enforcement action., • Providing clear, accurate and technical advice to help businesses meet their legal obligations., • Engaging professionally with businesses, consumers, and partner agencies., • Maintaining accurate records and using relevant IT and management information systems, including ARCUS., • Working proactively and reactively under the guidance of senior officers and managers. What skills and experience do you need to have? • DTS or a full DCATS qualification (including food and/or feed) or its antecedents with demonstrated competency in food standards and/or feed legislation, for appointment at Grade 11 (we may also consider fully qualified Trading Standards Officers with DTS or full DCATS qualifications in other legislative areas)., • Part-qualified applicants must have completed or be currently undertaking the food or feed module for appointment at Grade 9., • A positive attitude with excellent organisational / communication / IT skills and the ability to work with minimal supervision as part of a team are essential., • Good working knowledge of Microsoft Office., • Strong verbal and written communication skills., • Ability to plan workloads, meet deadlines and work independently., • Ability to analyse, interpret and clearly explain legislation., • Manual UK driving licence and access to a vehicle insured for business use. Support & Benefits: • Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years service):Ensuring a healthy work-life balance. (Grade 9), • Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years service):Ensuring a healthy work-life balance. (Grade 11), • Flexi Time Scheme:Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs., • Local Government Pension Scheme:Providing financial security., • Wellbeing Support Framework:Includes OH physician services, physiotherapy, CBT, and in-house counselling., • Employee Wellbeing Support:Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and Wisdom app., • Training and Development:Opportunities for professional qualifications and ongoing training., • Cycle to Work Scheme:Promoting a healthy lifestyle., • Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme:Encouraging environmentally friendly commuting options., • Our Derbyshire Rewards:a package of benefits and discounts., • & much more The role is full time, but we will also consider applications from those seeking to work on a part-time basis. The Trading Standards Team are based at Matlock, but as part of our Modern Ways of Working programme, we are currently working on a hybrid basis. Therell be an opportunity to discuss future working arrangements at interview. We're always pleased to hear from talented people so if you're looking to join a dynamic team and have the skills and experience, we're looking for, then we'd like to hear from you. Closing date: 14th June 2026 Provisional Interview Date: 6th July 2026 JBRP1_UKTJ

We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist. We’re passionate about using customer complaints as a driving force f

Customer Service Advisor - Castle Donington At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading company in the logistics sector in Castle Donington. Shift patterns: • 37.5 hours per week, • 7.5 hours per day - shifts between 0800-2000hrs Pay rates: • £14.73 hourly Essential requirements for Customer Service Advisor: • Must be available for an informal interview mid May, • Must have lived in the UK for the last 5 years, • Must have a clear DBS check, • Must have at least 6 months experience in a call centre environment, • Must have experience in sales Your role for Customer Service Advisor: • Handle inbound and outbound customer inquiries via telephone and email, • Provide accurate information regarding shipments and delivery schedules, • Resolve customer complaints and issues with a professional attitude, • Maintain detailed records of customer interactions in the database, • Support sales initiatives by identifying customer needs and offering solutions Benefits for Customer Service Advisor: • Competitive hourly pay rate, • Opportunity to work with a globally recognized logistics leader, • Comprehensive training and ongoing professional support, • Consistent weekly shift patterns Location: Castle Donington Dura...

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Derbyshire area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately...

We are looking for a Forklift Service Engineer (Site Technician) to work within our After Sales department to maintain, repair, service and modify the companies range of products. This role comes with a competitive salary, an attractive company pension, a company vehicle, and the opportunity to work for great company. About the role The role involves servicing, maintaining, and repairing forklift trucks and other material handling equipment. On a day-to-day basis this is what you would be doing: • Service, maintain, overhaul, fault find and resolve faults on company products., • Respond to breakdowns, • Provide local after sales support to customers., • To deal promptly with customer enquiries, problems, or complaints., • To keep control of vehicle stock/deliveries., • Achieve agreed targets. We are looking for somebody who has experience working as a forklift engineer, plant fitter, plant technician, industrial equipment, or a similar type of role. Here is a quick tick list for the other skills we are looking for: • Experience in mechanical engineering., • Basic electrical knowledge would be beneficial., • Effective planning and organisational skills., • Able to work on your own initiative., • Excellent communication skills., • Build good rapport with customers., • Full UK driving licence. What we offer • Competitive salary, • Attractive company pension, • Full tool kit, • Company sick pay, • Voluntary critical illness cover, • Free eye tests, • Free flu jabs, • 24/7 Employee Assistance Programme, • Benefits platform with instant discounts and offers We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota. Why choose Toyota Toyota Material Handling is the world's number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential. Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer. JBRP1_UKTJ

Registered Manager – Children’s Residential Home Full Time | Permanent The Opportunity We are recruiting an experienced Registered Manager to lead a Children’s Residential Home supporting young people with social, emotional and behavioural needs (SEMH). This is a senior leadership role responsible for compliance, operational performance, safeguarding standards and the overall quality of care within the home. The position is suitable for experienced residential leaders seeking autonomy, accountability and the opportunity to shape culture and outcomes within a regulated environment. The Role Leadership & Team Management • Provide strong, inspirational leadership to the senior team and wider staff group • Line manage managers and delegated staff, ensuring high standards of supervision and development • Promote a positive, accountable and values-led culture • Oversee recruitment, workforce planning and staff deployment • Ensure mandatory training compliance exceeds required standards Operational Management • Oversee referrals, admissions and placement matching • Ensure effective use of care management and reporting systems • Maintain staffing levels aligned to children’s needs • Contribute to strategic planning and service development • Deliver against agreed occupancy and performance targets Quality Assurance & Compliance • Ensure full compliance with statutory and regulatory frameworks, including Ofsted • Audit care provision against national standards and local authority requirements • Oversee care plans, risk assessments and activity planning • Investigate incidents, complaints and safeguarding concerns appropriately • Lead on disciplinary and performance processes where required Financial & Resource Management • Manage the home within agreed budgets • Monitor agency usage and temporary staffing • Oversee financial controls including petty cash and resource allocation Safeguarding & Health & Safety • Maintain a strong safeguarding culture • Ensure health and safety compliance across the service • Promote a child-centred, structured and safe environment Essential Requirements • Recognised Social Work qualification or Level 4+ professional qualification relevant to children • Level 4+ Management/Leadership qualification • Eligibility for or completion of Level 5 Diploma in Leadership for Health & Social Care (if applicable) • Minimum 2 years’ experience in residential childcare within the last 5 years • At least 1 year managing and supervising staff • Experience working with young people with SEMH • Strong knowledge of children’s residential regulations and safeguarding • Enhanced DBS suitable for working with children • Full UK driving licence Desirable • Experience working with Local Authority commissioning teams • Experience implementing business growth or service expansion • Experience managing HR processes • Fieldwork or social work background Ideal Candidate You are operationally strong and compliance-focused. You understand Ofsted frameworks and regulatory accountability. You combine safeguarding leadership with business acumen. You lead with integrity, structure and consistency. You are confident managing budgets, performance and staff culture while maintaining a child-centred ethos. What’s On Offer • Permanent senior leadership position • Opportunity to shape service development • Support from regional leadership structure • Ongoing professional development

Responsible Individual (Children’s Residential Care) Location: Derbyshire & West Midlands Salary: £350 – £500 per day (DOE) Hours: Part-time (up to 16 hours per week) Contract: Consultancy / Self-Employed preferred (flexible for the right candidate) Advertised by: Diamond Search Recruitment About the Opportunity Diamond Search Recruitment is proud to be partnering with a well-established and expanding children’s residential care provider to recruit an experienced Responsible Individual (RI). This is a senior, strategic role offering the opportunity to work across two services: A well-established home in Derby A developing service in Sutton Coldfield progressing through registration The position is ideally suited to a highly experienced care professional seeking a flexible, high-impact consultancy role where you can drive compliance, quality, and outcomes for children. The Role As the Responsible Individual, you will play a pivotal role in ensuring that services operate to the highest standards, in full compliance with: Children’s Homes (England) Regulations 2015 Quality Standards Social Care Common Inspection Framework (SCCIF) You will provide strategic oversight, leadership support, and governance—ensuring that children receive safe, nurturing, and trauma-informed care. You will also act as the key liaison between the organisation, Registered Managers, and Ofsted. Key Responsibilities Regulatory Compliance & Governance Ensure full compliance with children’s home regulations and quality standards Oversee adherence to the Social Care Common Inspection Framework Monitor and ensure timely statutory notifications Support homes through Ofsted inspections and post-inspection action plans Maintain compliant Statements of Purpose and policies Leadership & Management Support Provide mentoring, challenge, and professional guidance to Registered Managers Support leadership development and strong team culture Contribute to performance management and service improvement Offer supervision where required Safeguarding & Quality Assurance Maintain strong oversight of safeguarding practice across all homes Ensure compliance with safeguarding legislation and local procedures Monitor incidents, complaints, and allegations, ensuring learning is embedded Review Regulation 44 reports and Regulation 45 reviews Conduct quality assurance visits and implement improvement plans Operational Oversight Support occupancy planning and placement decisions Monitor budget use and resource allocation Promote child-centred and trauma-informed care Ensure children's voices influence service development Drive continuous improvement through learning and feedback About You Essential Experience Significant experience within children’s residential care In-depth knowledge of Children’s Homes Regulations 2015 and Quality Standards Strong understanding of the SCCIF framework Proven safeguarding expertise Experience in quality assurance and service improvement Strong leadership, coaching, and mentoring skills Desirable Previous experience as a Responsible Individual or Registered Manager Level 5 Diploma in Leadership & Management (or equivalent) Experience overseeing multiple homes DSL Level 3 safeguarding qualification Experience supporting or supervising Registered Managers What’s On Offer Competitive day rate (£350–£500 depending on experience) Flexible, part-time working (approx. 2 days per week) Opportunity to shape and influence high-quality care services Work with an ambitious and growth-focused organisation Hybrid autonomy with meaningful on-site impact Apply Now If you are an experienced senior leader in children’s residential care looking for a flexible, strategic role where you can make a genuine difference, we would love to hear from you. Apply today or contact Diamond Search Recruitment for a confidential discussion

Role: Complaints Handler Salary: £30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

SENIOR SOUS CHEF Pay Breakdown: Hourly Rate £13.71-£15.21ph (£32,169.54-£35,689.18pa) + Est Hourly Gratuities £0.95ph (£2,223.00pa) + Guaranteed 45-hour Contract + Hourly Paid Overtime + Discounted Food + On-site Parking Job Summary Assist the head chef in the smooth running of the kitchen and be committed to providing the highest standards of food preparation, cooking, service and staff management ensuring that all company policies and procedures are adhered to. Essential Requirements Proof of right to work in the UK Have a UK bank account in your name Able to converse in English Have a fixed place of residence and live within a reasonable travelling distance of the outlet Preferred Qualifications & Experience 2 years sous chef experience Computer literacy skills Core Responsibilities Food Service Maintain product knowledge and ensure that all food and associated products are served quickly, efficiently and presented to the Distinctive Inns standard as described in the food specifications Prep & Setup Take full responsibility for the setup and effective operating of your section. Complete prep on time, every day and ensure full availability of all menu items Deliveries Assist in all processes relating to deliveries including checking in the orders, storage and stock rotation Clean As You Go Ensure all kitchen and back of house areas are hygienic and cleaned to the highest standard, at all times Additional Responsibilities Staff Management Maintain a high standard of staff management and be accountable for ensuring all kitchen employees are performing their responsibilities to the highest standard. Lead by example, motivate and ensure staffing levels are in line with targets, and in relation to sales performance Staff Training Identify and monitor training needs, take an active role in developing people and the training of all kitchen employees ensuring they prepare and serve food to the Distinctive Inns standard and conduct performance reviews Stock Management Manage all stock management systems in conjunction with the head chef including ordering, checking, counting, storage, rotation, loss investigation with all stock wastage and/or transfers clearly recorded. Attend any scheduled food stock checks as and when required Ordering Complete product-ordering on time, every time; ensure full availability of all food and non-consumable items. Finance Manage all aspects of finance in the kitchen including sales, gross profit, stock control, disposable catering supplies and controllable expenses Customer Complaints Deal with customer complaints swiftly in a professional manner, follow the customer complaints procedure to resolve all issues Office Administration Complete office administration for your department and ensure the kitchen team complies with the company standard including the correct and proper use of keys, paperwork and delivery notes KPI Targets Be accountable for the results achieved in the pub for the hard and soft KPIs including net profit, wages, stock, turnover, sales, audits, mystery visits and feedback Emergency Cover Be available for emergency cover ensuring the pub is fully staffed in all areas, with a member of management present on all shifts Kitchen Diary Complete all daily, weekly and monthly checks (Fire Safety, Health & Safety, Operational & Compliance) to the required standard Sales Opportunities Maximise all sales opportunities in the business, including quality of food cooking, preparation, service and availability Financial Forecasting Plan the kitchen rotas weekly with the head chef and general manager, in line with budgeted targets, taking the necessary daily action to reduce/increase hours, in line with sales Kitchen Operation Take full responsibility for the set-up and effective operation of the kitchen, within company policy, at all times Team Meetings & Communication Manage the timely distribution and briefing-in of all company communications through regular meetings and act as the first point of contact for identifying and resolving kitchen team queries and problems, ensuring your team are well trained, knowledgeable and motivated Recruitment Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment policy, ensuring that all paperwork is certified, copied and completed, in line with Home office and company guidelines Work Section Work in all sections of the kitchen to ensure that best practice is maintained by the team and that any areas requiring improvement are identified promptly Our Vision Distinctive Inns will be the leading independently owned pub company in the East Midlands by consistently providing our customers with an uncompromised approach to delivering the highest quality in food & drink in exceptionally stylish interiors combining comfort and atmosphere with outstanding service to create a brand which offers a memorable drinking & dining experience. Training & Development Distinctive Inns is an independent pub company in constant growth with a proven track record of promoting from within. We pride ourselves on the development of every individual, in every team, and we will provide you access to a wide variety training courses with nationally recognised accreditations and qualifications. Working Environment & Company Ethos We are an innovative forward-thinking company, and we use some of the most cutting-edge technologies in the industry to help us to succeed. Whether it is reservation management, rostering, health & safety compliance, or procurement we have partnered with some incredible companies all which make the business run smoothly. We believe communication is key and that every department must work in harmony to be successful. You will receive regular pay reviews which run in conjunction with performance appraisals, which will give you the opportunity to move into a more senior role as soon as you are ready. Our Mission To give our customers the best drinking & dining experience possible through consistently providing exceptional Food, Drink, Service, Surroundings and Value. TPBN1_UKCT

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

Confidence handling customer complaints and resolving issues effectively. Customer Services within a Complaints Department. Customer Services – Complaints Department (Temporary).

You will be responsible for resolving complaints within agreed service levels while consistently delivering a high standard of customer care and demonstrating both company and client values. At least 12 months’ experience handling complaints within a UK-regulated financial services setting. Compla

The main objective of the post is to promote and support the processing of complaints from our residents and customers, and to support the development of the complaints function across the council, in line with the procedures and guidelines. A new opportunity has arisen in the Complaints Team, which

The successful candidate will process complaints, manage case portfolios, and communicate effectively with parties involved.

Baltimore Consulting is looking for a Complaints Manager for a 3-month hybrid role based in Greater London. The ideal candidate will lead the end-to-end complaints framework, overseeing a specialist team handling complex cases and driving improvements. Key qualifications include proven leadership in

Key qualifications include experience in complaints management within an insurance environment and strong knowledge of complaints regulation. The role includes overseeing the Complaints Management Framework and providing timely compliance advice.

Ackerman Pierce is seeking a Housing Complaints Officer to investigate and respond to complaints from residents and stakeholders. This role involves coordinating housing complaints and ensuring they are handled promptly and in accordance with the Housing Ombudsman Complaint Handling Code. The ideal

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INDEPENDENT PRESS STANDARDS ORGANISATION-1 is hiring a Complaints Officer to manage complaints and support operations related to pre‑publication and privacy notice services.

Complaints Specialist in London. This role involves researching and resolving client and regulatory complaints, requiring both financial services knowledge and strong communication skills.

Minimum of 2 years of financial services industry experience; experience handling client complaints preferred. Interactive Brokers is looking for an individual to research client and regulatory complaints using both in‑house tools and external sources, such as Bloomberg, to resolve customer issues

Zopa Bank Limited is searching for a Complaints Manager in London. This pivotal role requires leading a team in managing complaints across banking and lending products.

Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Manage customer complaints with empathy, ownership, and professionalism.

Strictlyboardroom is seeking applications for Lay Members of the Bar Complaints Committee to provide oversight and governance in accordance with the Legal Complaints and Regulation Act (Northern Ireland) 2016.

As a Complaints Handler at Ascot Lloyd, you will play a vital role in protecting good customer outcomes, ensuring complaints are handled fairly, transparently and in line with FCA DISP requirements. Own complaints end‑to‑end, ensuring progress is proactive and deadlines are met. Handle complaint

We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a profession

Ascot Lloyd group is looking for a Complaints Handler to manage complaints effectively and in line with FCA DISP standards. As a key part of the team, you will ensure that complaints are resolved fairly and transparently while driving continuous improvement through insights gained from complaint ana

An excellent opportunity has become available for a Customer Insight & Complaints Officer – Adult Social Care based within the Customer Insight Team in the Assistant Chief Executives Directorate. Competent individuals with excellent communication skills both written and verbal along with a keen ey

Lendable is seeking a Complaints Officer to investigate and resolve customer complaints effectively.

Sandwell Metropolitan Borough Council is looking for a Customer Insight & Complaints Officer within the Customer Insight Team. The successful candidate will lead investigations into complex adult social care complaints while ensuring compliance with relevant regulations.

A leading financial institution in the UK is seeking a Complaints Leader to manage and resolve customer complaints efficiently. The ideal candidate will have at least 5 years in customer service with experience in complaints handling, along with strong analytical and communication skills.

Key duties include handling Complaints, Member Enquiries, Ombudsman enquiries, investigating them, communicating with residents and agents, and responding to residents in writing in line with our corporate complaints policy. Stage 2 Complaints Officer (5295784) West End, England. The role is for Tem

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using

Apply our complaints handling policy and procedures consistently and effectively. Strong background in complaints handling within a regulated environment (typically 3+ years). Complaints Case Manager – 12 Month Fixed Term Contract.

This role involves investigating and resolving complaints, ensuring high standards in written communication, and facilitating effective resolutions. Candidates should possess strong complaints handling experience, excellent communication skills, and organizational abilities.

The Complaints Quality Control (CQC) team plays a critical role in ensuring our global complaints operations are efficient, compliant, and consistently deliver high‑quality outcomes. As an Analyst III on the team, you'll conduct quality control (QC) reviews across Consumer Complaints, Regulatory

Hampshire Trust Bank is seeking a Senior Complaints Officer to join the First Line Risk Complaints team. The role involves managing complex complaints, ensuring regulatory compliance, and driving improvements in the complaints handling process. Key responsibilities include complaint handling, report

We’re looking for an experienced team leader to join us to manage a team of our Complaints Officers based in London.

A financial technology company is seeking a Complaints Manager to enhance the complaints function, ensuring fair resolutions and turning insights into operational improvements.

Complaints Manager (Children’s Services). Your Role as Complaints Manager.

Complaints Specialist (Dispute Resolution). Interactive Brokers (“IBKR”) is looking for an individual to research client and regulatory complaints using in‑house tools and external sources such as Bloomberg, to resolve customer issues in a written manner that is professional and compliant with

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de