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Contract Manager – Contract Cleaning The Opportunity An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees. The Package • £26,000 - £30,000 basic, • Uncapped commission, • Car Allowance/Company Car, • 35 days holiday per year (including bank holidays), • Home based and Flexible hours The Territory Aberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & Huntly Main Responsibilities of a Contracts Manager • Contract/Site Management of cleaning staff, • The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to., • Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure., • To ensure all client queries and complaints are dealt with in a timely and effective manner., • To ensure that the financial performance of each contract is being controlled to the budgeted requirements., • Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales., • To assist the sales team as and when required., • To ensure adequate supplies are onsite., • To recruit, induct and train new staff., • To resolve any disciplinary/ grievance matters in line with company policy and procedure., • Experience in managing multiple commercial cleaning accounts, • Strong management style with experience in recruitment, on-boarding, training and development, • Passionate about people, • Health and Safety qualification or experience in this area, • Client liaison and presentation experience, • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

We're looking for an organised and enthusiastic Rental Customer Advisor for our Aberdeen Car & Van Rental branch. We offer: • 33 days' annual leave, • Flexible leave, • Generous employee discounts, • Private healthcare, • Workplace pension, • Extensive training, • Enhanced maternity and paternity leave Full time: 45 hours per week, 5 days out of 7 and alternate weekends About the role As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times. Day-to-day duties • Delivering a consistently excellent level of customer care, both face to face and on the telephone, • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently, • Handling customer complaints and queries, • Monitoring and controlling expenditure, • Running daily reports and ensuring they're acted on, • Helping to promote the branch and a positive customer experience, • Occasionally covering at other branches when nee...

Job Overview: We are seeking a friendly, organised, and professional Receptionist / Customer Service Assistant to be the first point of contact for visitors and customers. The role involves managing front desk operations, providing excellent customer service, and supporting general administrative tasks to ensure smooth day-to-day operations. Key Responsibilities: Greet and welcome visitors, clients, and customers in a professional manner Answer and direct phone calls, emails, and general enquiries Manage appointments, bookings, and meeting room schedules Handle customer queries, complaints, and requests efficiently Maintain a tidy and organised reception area Assist with basic administrative tasks such as filing, data entry, and document preparation Receive and distribute mail and deliveries Skills & Experience: Strong communication and interpersonal skills Professional and friendly manner Good organisational and multitasking abilities Basic computer skills (e.g., email, Microsoft Office) Previous reception or customer service experience preferred but not essential Personal Attributes: Reliable and punctual Positive attitude and strong work ethic Able to remain calm under pressure Team player with a customer-focused approach Benefits: Competitive salary Training and development opportunities Supportive team environment