Field Applications Engineer - Aerospace and Defence
26 days ago
Aberdeen
Hexagons Autonomy & Positioning division is looking for a tech-savvy and personable Applications Engineer Aerospace and Defence to help us drive our business forward by providing support / case management to our Aerospace and Defence customers for our Aerospace and Defence products and this exciting hands-on position you will utilize your expertise to ensure our customers you will be part of a growing Global Core Customer Support team and will have a strong focus on supporting our non-US global Aerospace and Defence customers. The position collaborates closely with Customers civilian and military Sales Specialists Engineering Export Compliance and Account Managers. You will build relationships and work closely with UK Defence contractors acting as the point-of-contact. The Company: Hexagons Autonomy & Positioning division is a world leader in providing equipment for GNSS ground reference stations and augmentation networks to North American European and Asian aviation and space administrations. We are also a leader in the Trusted mission-ready electronic defense products with over 30 years of experience producing innovative technologies that ensures accurate and reliable assured positioning navigation and timing measurements (APNT) for successful military operations. We are an industry leader recognized for technical innovation unsurpassed quality and industry-leading customer support. Our organization is a dynamic fast-paced highly collaborative environment. The Location: This position is a remote role based in the UK or at the Aberdeen office. As our Applications Engineer Defence and Aerospace you would be responsiblefor: • Providing technical support for both pre-sales opportunities and post-sales issues such as:, • Data analysis for support cases when applicable, • Troubleshooting investigation and issue replication, • Phone and email support, • Generate and review technical support documentation including Frequently Asked Questions and Application Notes, • Interface with and provide support for engineering teams, • Physical investigation/data collection for engineeringteams, • Review marketing materials, • Perform product testing and verification, • Provide in-person professional services including customer demonstrations and troubleshooting, • Degree in Geomatics Electrical Engineering or related field with 2 years of related industry experience, • Proven problem solving skills, • Exceptional interpersonal skills and ability to get on with others, • English fluency with excellent verbal and written skills, • High attention to detail and highly organised, • Strong multitasker with keen ability to prioritize and compartmentalize information, • Comfortable working individually but know when to ask for help, • Work well in a collaborative environment, • Experience working directly with customers preferably in the delivery of support or services, • Experience working within the UK Defence industry or with Defence contractors If you require any special accommodation please email our team at___If you require any special accommodation please email our team at Hexagons Autonomy & Positioning division is looking for a tech-savvy and personable Applications Engineer Aerospace and Defence to help us drive our business forward by providing support / case management to our Aerospace and Defence customers for our Aerospace and Defence products and this exciting hands-on position you will utilize your expertise to ensure our customers you will be part of a growing Global Core Customer Support team and will have a strong focus on supporting our non-US global Aerospace and Defence customers. The position collaborates closely with Customers civilian and military Sales Specialists Engineering Export Compliance and Account Managers. You will build relationships and work closely with UK Defence contractors acting as the point-of-contact. The Company: Hexagons Autonomy & Positioning division is a world leader in providing equipment for GNSS ground reference stations and augmentation networks to North American European and Asian aviation and space administrations. We are also a leader in the Trusted mission-ready electronic defense products with over 30 years of experience producing innovative technologies that ensures accurate and reliable assured positioning navigation and timing measurements (APNT) for successful military operations. We are an industry leader recognized for technical innovation unsurpassed quality and industry-leading customer support. Our organization is a dynamic fast-paced highly collaborative environment. The Location: This position is a remote role based in the UK or at the Aberdeen office. As our Applications Engineer Defence and Aerospace you would be responsiblefor: • Providing technical support for both pre-sales opportunities and post-sales issues such as:, • Data analysis for support cases when applicable, • Troubleshooting investigation and issue replication, • Phone and email support, • Generate and review technical support documentation including Frequently Asked Questions and Application Notes, • Interface with and provide support for engineering teams, • Physical investigation/data collection for engineeringteams, • Review marketing materials, • Perform product testing and verification, • Provide in-person professional services including customer demonstrations and troubleshooting, • Degree in Geomatics Electrical Engineering or related field with 2 years of related industry experience, • Proven problem solving skills, • Exceptional interpersonal skills and ability to get on with others, • English fluency with excellent verbal and written skills, • High attention to detail and highly organised, • Strong multitasker with keen ability to prioritize and compartmentalize information, • Comfortable working individually but know when to ask for help, • Work well in a collaborative environment, • Experience working directly with customers preferably in the delivery of support or services, • Experience working within the UK Defence industry or with Defence contractors If you require any special accommodation please email our team at