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Are you passionate about customer service and looking to take the next step in your career? Do you enjoy solving problems, building relationships, and ensuring customers receive a seamless experience from order to delivery? At Electrolux, we're on a mission to shape living for the better. As a global leader in home appliances, we create innovative and sustainable solutions that improve everyday life for millions of people. We're now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract, with the potential for extension, subject to business needs and performance. This is an exciting opportunity to develop your customer service, supply chain, and account management skills while working in a collaborative and supportive environment. As a Junior Customer Service Specialist, you'll play a key role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery. You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded. Your responsibilities will include: Managing inbound and outbound customer communications via phone, email, post, and other channels Supporting customers with pre-sales enquiries and product-related questions Resolving customer issues and complaints efficiently and professionally Processing customer orders accurately, including price verification and order fulfilment Maintaining accurate records within customer service systems Acting as the primary point of contact for allocated customer accounts Coordinating order planning and delivery activities to ensure high service levels Managing warehouse bookings and collaborating closely with logistics and planning teams Working with systems such as SAP and other operational platforms to support order management Building strong relationships with internal and external stakeholders Contributing ideas and improvements that enhance customer satisfaction and operational excellence We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business. You'll bring: Previous experience in customer service, customer support, order management, or a similar role Excellent verbal and written communication skills Strong organisational skills and attention to detail The ability to multitask, prioritise effectively, and solve problems proactively A professional and customer-focused approach to managing enquiries and issues Strong relationship-building skills and the confidence to communicate with stakeholders at all levels Good Microsoft Office skills, ideally at an intermediate level SAP knowledge would be advantageous An interest in supply chain, logistics, or customer operations Fluency in English Beyond your experience, we're interested in who you are as a person. You'll thrive in this role if you are: Passionate about delivering exceptional customer experiences Motivated to learn, develop, and take on new challenges Accountable, reliable, and able to take ownership of your work A collaborative team player who values trust and strong working relationships Resilient and positive when handling challenges and changing priorities Ambitious and driven to continuously improve Focused on quality and committed to delivering excellent results At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact. Excellent learning and development opportunities Quarterly bonus scheme Company pension scheme 25 days annual leave (pro rata) plus bank holidays Healthcare Cash Plan Life Assurance Generous employee discount on Electrolux products Subsidised canteen Hybrid working options available This role is based in our Luton office, with hybrid working available. At Electrolux, we believe that diverse perspectives make us stronger. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. Ready to develop your career and help create outstanding customer experiences? We'd love to hear from you. Apply today and join us in shaping living for the better. #LI-NL1

We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences. Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment? At Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers. As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux. Your responsibilities will include: Managing inbound and outbound customer communications via phone, email, post, and other channels Supporting customers with pre-sales enquiries and product-related questions Processing customer orders accurately and efficiently Resolving customer concerns and complaints with empathy, professionalism, and ownership Maintaining accurate customer records within our systems Collaborating with colleagues across the business to deliver excellent customer outcomes Contributing ideas and initiatives that continuously improve our customer service experience We're interested in people who are customer-focused, proactive, and enjoy working as part of a team. You'll bring: Previous experience in a customer service, customer support, or contact centre environment Excellent communication skills with the ability to build rapport quickly Strong attention to detail and organisational skills A professional and solution-oriented approach to customer interactions The confidence to engage with colleagues and stakeholders across the business A positive attitude, enthusiasm, and a strong team spirit Good Microsoft Office skills Knowledge of SAP would be advantageous, but not essential Fluency in English Why join Electrolux? At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference. What's in it for you? Excellent learning and development opportunities Quarterly bonus scheme Competitive pension scheme with company contributions up to 8% 25 days annual leave plus bank holidays Enhanced company sick pay Healthcare Cash Plan including dental and optical cashback Life assurance (3x salary) 50% employee discount and 40% friends & family discount on products Employee Assistance Programme with 24/7 support Premium Calm App subscription Hybrid working options available This role is based in our Luton office, with hybrid working available. At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive. Ready to help us create outstanding customer experiences? Apply today and join Electrolux in shaping living for the better. #LI-NL1

Job Description We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?At Electrolux , we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.What you'll be doing As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.Your responsibilities will include:Managing inbound and outbound customer communications via phone, email, post, and other channelsSupporting customers with pre-sales enquiries and product-related questionsProcessing customer orders accurately and efficientlyResolving customer concerns and complaints with empathy, professionalism, and ownershipMaintaining accurate customer records within our systemsCollaborating with colleagues across the business to deliver excellent customer outcomesContributing ideas and initiatives that continuously improve our customer service experienceWhat we're looking for We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.You'll bring:Previous experience in a customer service, customer support, or contact centre environmentExcellent communication skills with the ability to build rapport quicklyStrong attention to detail and organisational skillsA professional and solution-oriented approach to customer interactionsThe confidence to engage with colleagues and stakeholders across the businessA positive attitude, enthusiasm, and a strong team spiritGood Microsoft Office skillsKnowledge of SAP would be advantageous, but not essentialFluency in EnglishWhy join Electrolux?At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.What's in it for you?Excellent learning and development opportunitiesQuarterly bonus schemeCompetitive pension scheme with company contributions up to 8%25 days annual leave plus bank holidaysEnhanced company sick payHealthcare Cash Plan including dental and optical cashbackLife assurance (3x salary)50% employee discount and 40% friends & family discount on productsEmployee Assistance Programme with 24/7 supportPremium Calm App subscriptionHybrid working options availableWhere you'll be based This role is based in our Luton office , with hybrid working available.Join us as you are At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.Ready to help us create outstanding customer experiences? Apply today and join Electrolux in shaping living for the better.#LI-NL1TPBN1_UKTJ

Senior Planner - Social Housing Repairs & MaintenanceBased in LutonFull-Time, PermanentSalary: £34,000 - £37,000 per annumHere at Howells Solutions, we are working with a leading Social Housing contractor to recruit an experienced and highly organised Senior Planner to join their Repairs & Maintenance team, based in their office in Luton.This is a full-time, permanent position offering a competitive salary for an experienced Planner with a strong background in scheduling and coordinating mobile workforces . The role would suit someone with excellent technical planning skills who is confident managing complex workloads, prioritising appointments and ensuring operatives are scheduled efficiently.The RoleAs a Senior Planner, you will play a key role in the effective planning and scheduling of repairs and maintenance works, ensuring jobs are allocated to the most appropriate operatives and completed within agreed timescales.This is a hands-on, technical planning role , with a strong focus on scheduling, resource allocation and the day-to-day coordination of a mobile workforce. You will manage a busy and constantly changing workload, making informed scheduling decisions to maximise operative productivity and ensure customers receive a timely and effective service.You will work closely with operatives, supervisors, customers and internal teams to resolve scheduling issues, manage changes and ensure the smooth delivery of repairs and maintenance works.Key ResponsibilitiesPlanning and scheduling repairs and maintenance works for a large mobile workforceManaging a high-volume and constantly changing workloadAllocating jobs to operatives based on location, skills, availability and priorityMaximising operative productivity and minimising travel time and downtimeMonitoring outstanding and overdue works and taking proactive action to resolve issuesRescheduling appointments and reallocating work where requiredLiaising with operatives and internal teams to resolve scheduling and operational issuesEnsuring appointments and works are scheduled in line with contractual and customer requirementsUsing planning and scheduling systems to maintain accurate records and monitor performanceSupporting the resolution of customer queries and complaints where these relate to scheduling and appointmentsIdentifying opportunities to improve planning processes, efficiency and customer serviceKey CriteriaStrong previous experience in planning and scheduling a mobile workforceExperience within Social Housing Repairs & MaintenanceStrong understanding of scheduling, resource allocation and workforce optimisationExperience working in a high-volume repairs, maintenance, FM or similar operational environmentExcellent organisational skills with the ability to prioritise competing demandsConfident making decisions quickly in a fast-paced environmentStrong IT skills and experience using planning/scheduling softwareExcellent attention to detail and ability to maintain accurate recordsStrong communication skills with the ability to liaise effectively with operatives, customers and internal teamsAbility to troubleshoot scheduling issues and find practical solutionsA proactive approach with a strong focus on delivering an efficient serviceThis is a great opportunity for an experienced Planner looking to take the next step in their career, with a competitive salary reflecting the technical planning and scheduling expertise required for the role.If you have a strong background in social housing repairs planning, scheduling or coordinating a mobile workforce and are looking for a role where your technical planning skills are genuinely valued, we'd love to hear from you.For more information and your chance of securing this role, please apply online now!TPBN1_UKTJ

Job Description Are you passionate about customer service and looking to take the next step in your career? Do you enjoy solving problems, building relationships, and ensuring customers receive a seamless experience from order to delivery?At Electrolux , we're on a mission to shape living for the better. As a global leader in home appliances, we create innovative and sustainable solutions that improve everyday life for millions of people. We're now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract, with the potential for extension , subject to business needs and performance.This is an exciting opportunity to develop your customer service, supply chain, and account management skills while working in a collaborative and supportive environment.What you'll be doing As a Junior Customer Service Specialist, you'll play a key role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery.You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded.Your responsibilities will include:Managing inbound and outbound customer communications via phone, email, post, and other channelsSupporting customers with pre-sales enquiries and product-related questionsResolving customer issues and complaints efficiently and professionallyProcessing customer orders accurately, including price verification and order fulfilmentMaintaining accurate records within customer service systemsActing as the primary point of contact for allocated customer accountsCoordinating order planning and delivery activities to ensure high service levelsManaging warehouse bookings and collaborating closely with logistics and planning teamsWorking with systems such as SAP and other operational platforms to support order managementBuilding strong relationships with internal and external stakeholdersContributing ideas and improvements that enhance customer satisfaction and operational excellenceWhat we're looking for We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business.You'll bring:Previous experience in customer service, customer support, order management, or a similar roleExcellent verbal and written communication skillsStrong organisational skills and attention to detailThe ability to multitask, prioritise effectively, and solve problems proactivelyA professional and customer-focused approach to managing enquiries and issuesStrong relationship-building skills and the confidence to communicate with stakeholders at all levelsGood Microsoft Office skills, ideally at an intermediate levelSAP knowledge would be advantageousAn interest in supply chain, logistics, or customer operationsFluency in EnglishWho you are Beyond your experience, we're interested in who you are as a person.You'll thrive in this role if you are:Passionate about delivering exceptional customer experiencesMotivated to learn, develop, and take on new challengesAccountable, reliable, and able to take ownership of your workA collaborative team player who values trust and strong working relationshipsResilient and positive when handling challenges and changing prioritiesAmbitious and driven to continuously improveFocused on quality and committed to delivering excellent resultsWhy join Electrolux? At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact.What's in it for you? Excellent learning and development opportunitiesQuarterly bonus schemeCompany pension scheme25 days annual leave (pro rata) plus bank holidaysHealthcare Cash PlanLife AssuranceGenerous employee discount on Electrolux productsSubsidised canteenHybrid working options availableWhere you'll be based This role is based in our Luton office , with hybrid working available.Join us as you are At Electrolux, we believe that diverse perspectives make us stronger. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.Ready to develop your career and help create outstanding customer experiences? We'd love to hear from you. Apply today and join us in shaping living for the better.#LI-NL1TPBN1_UKTJ

To consider and investigate service requests and customer complaints for the Street Cleansing Division, monitor progress and ensure a satisfactory conclusion. You will be responsible to: Supervise the work of employees in planning, prioritising and allocating workload and specific tasks to support

Customer Quality Assurance Lead Pitstone, Buckinghamshire UK LU7 9GT Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification & in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimised architectures and solutions. The Customer Quality Assurance Lead is a specialist role, acting as a link between Safran Electrical & Power UK Ltd and the Customer, to ensure engineering design and production standards meet customer, safety and regulatory (EASA, CAA) standards, focusing on risk mitigation and process compliance. It's a senior role responsible for implementation and oversight of the customer support program, bridging the gap between 21G production organisation and the consumer; overseeing complaints, investigation requests, and continuous improvement in accordance with airworthiness requirements. The Customer Quality Assurance Lead will be the business specialist, familiar with the customers contract requirements and leading program teams to contract expectations fulfilment by following established business processes. Key responsibilities: Develop KPIs and agree with stakeholders internally, and with the customers, to drive focus on improvement programs and contractual fulfilment Represent customer interests on site when supporting programs and production Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC Coaching and develop the reporting engineer/s, identifying training needs, system weaknesses and opportunities to improve methods of functional and business working through audits Responsible for direct interaction with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd business Support provision to programs related Part 21G production organisation quality performance, driving continuous improvement and RCA methodology deployment to provide timely and effective feedback to the customer Agree strategy with production leaders, to offer support on quality assurance matters and will review performance across different customer product lines to establish common approach to Quality Assurance Effective oversight of customer complaints and queries related to quality and their timely progression engaging with design and manufacturing teams to maintain compliance with airworthiness and customer requirements What You'll Bring: 3 to 5 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions Demonstrated problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black desired APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA Knowledge of ISO9001, AS9100 QMS standards deployment and implementation. Understanding of EASA / CAA Part 21J / Part 21G / Part 145 Experience in internal and external audit and auditing techniques, lead auditor trained preferred Experience with working in a technical production environment leading engineering teams We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation. We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. TPBN1_UKTJ

We are recruiting on behalf of a growing, purpose-led organisation operating within the supported housing and homelessness sector. They work in partnership with established community organisations to provide accommodation and support to people experiencing homelessness and multiple disadvantage. This is an exciting opportunity for an experienced Head of Supported Housing to take a lead role in the operational performance, quality and growth of a developing Housing & Support function. The Role: Reporting to senior leadership, you will provide strategic and operational leadership across a large supported housing portfolio, ensuring services are financially sustainable, compliant, high quality and focused on positive outcomes for residents. A key priority will be leading the mobilisation and expansion of a new Supported Exempt Rent service , using trauma-informed and psychologically informed approaches to help strengthen the organisation's homelessness prevention pathway. You will also play a significant role in developing commissioner relationships, improving service performance and embedding a strong culture of safeguarding, resident involvement and continuous improvement. Key Responsibilities of a Head of Supported Housing: Lead the day-to-day operational performance and continuous improvement of Supported Housing services. Oversee service budgets, income and expenditure, including Housing and Council Tax Benefit. Lead the mobilisation and growth of new Supported Exempt Rent services. Ensure robust safeguarding, risk management, complaints and resident feedback processes are embedded. Oversee support planning, risk management and contractual performance. Build strong relationships with local authorities, commissioners, delivery partners and community organisations. Lead and develop remote teams, creating a high-performing and collaborative culture. Champion trauma-informed, strengths-based and psychologically informed approaches. Develop opportunities for residents to access employment, education, community and recreational activities. Support the development of social impact measurement and reporting. Work closely with senior leaders to deliver strategic growth plans and identify new opportunities. Ensure services meet relevant housing, safeguarding, health & safety and regulatory requirements. Act as a subject matter expert on supported housing, homelessness and multiple disadvantage. You will ideally have: We are looking for an experienced supported housing leader who can combine strategic thinking with strong operational delivery . Significant management experience within supported housing, homelessness or a related social care environment. Strong knowledge of housing legislation, regulation and good practice. Experience managing complex services, budgets and geographically dispersed teams. Good understanding of Housing Benefit, Council Tax Benefit and supported housing models. Strong safeguarding, risk and performance management knowledge. Experience working with local authorities, commissioners and external partners. A track record of improving service quality and outcomes. Experience of trauma-informed and/or strengths-based approaches. Excellent communication, leadership and relationship-building skills. The ability to manage challenging situations and make sound decisions in a fast-paced environment. A genuine commitment to improving outcomes for people experiencing homelessness and multiple disadvantage. Flexibility and willingness to travel regularly across the UK, particularly during periods of service mobilisation. Why Join? This is an opportunity to join an organisation going through an exciting period of growth, where you will have genuine influence over the development of services and the organisation's wider homelessness strategy. You will have the opportunity to lead significant change, develop new supported housing provision and make a tangible difference to the lives of residents. If this Head of Supported Housing role is of interest, please apply or contact TPBN1_UKTJ

Senior Planner - Social Housing Repairs & Maintenance Based in Luton Full-Time, Permanent Salary: £34,000 - £37,000 per annum Here at Howells Solutions, we are working with a leading Social Housing contractor to recruit an experienced and highly organised Senior Planner to join their Repairs & Maintenance team, based in their office in Luton. This is a full-time, permanent position offering a competitive salary for an experienced Planner with a strong background in scheduling and coordinating mobile workforces. The role would suit someone with excellent technical planning skills who is confident managing complex workloads, prioritising appointments and ensuring operatives are scheduled efficiently. The Role As a Senior Planner, you will play a key role in the effective planning and scheduling of repairs and maintenance works, ensuring jobs are allocated to the most appropriate operatives and completed within agreed timescales. This is a hands-on, technical planning role, with a strong focus on scheduling, resource allocation and the day-to-day coordination of a mobile workforce. You will manage a busy and constantly changing workload, making informed scheduling decisions to maximise operative productivity and ensure customers receive a timely and effective service. You will work closely with operatives, supervisors, customers and internal teams to resolve scheduling issues, manage changes and ensure the smooth delivery of repairs and maintenance works. Key Responsibilities Planning and scheduling repairs and maintenance works for a large mobile workforce Managing a high-volume and constantly changing workload Allocating jobs to operatives based on location, skills, availability and priority Maximising operative productivity and minimising travel time and downtime Monitoring outstanding and overdue works and taking proactive action to resolve issues Rescheduling appointments and reallocating work where required Liaising with operatives and internal teams to resolve scheduling and operational issues Ensuring appointments and works are scheduled in line with contractual and customer requirements Using planning and scheduling systems to maintain accurate records and monitor performance Supporting the resolution of customer queries and complaints where these relate to scheduling and appointments Identifying opportunities to improve planning processes, efficiency and customer service Key Criteria Strong previous experience in planning and scheduling a mobile workforce Experience within Social Housing Repairs & Maintenance Strong understanding of scheduling, resource allocation and workforce optimisation Experience working in a high-volume repairs, maintenance, FM or similar operational environment Excellent organisational skills with the ability to prioritise competing demands Confident making decisions quickly in a fast-paced environment Strong IT skills and experience using planning/scheduling software Excellent attention to detail and ability to maintain accurate records Strong communication skills with the ability to liaise effectively with operatives, customers and internal teams Ability to troubleshoot scheduling issues and find practical solutions A proactive approach with a strong focus on delivering an efficient service This is a great opportunity for an experienced Planner looking to take the next step in their career, with a competitive salary reflecting the technical planning and scheduling expertise required for the role. If you have a strong background in social housing repairs planning, scheduling or coordinating a mobile workforce and are looking for a role where your technical planning skills are genuinely valued, we'd love to hear from you. For more information and your chance of securing this role, please apply online now

Connect2Luton are excited to recruit an Environmental Health Officer on behalf of Luton Borough Council. Main purpose of position: To effectively implement and deliver complex reactive and planned workload in relation to food hygiene, food standards and health and safety enforcement service areas. Provide professional support and advice, in line with appropriate competencies, to local stakeholders and other council services. Supervise and coach less experienced team members. To deputise for the team manager and service manager as directed. You will be responsible to: Undertake planned interventions of higher risk commercial premises and identify contraventions of appropriate legislation, codes of practice, statutory guidance, policies and procedures. Determine and implement enforcement action in accordance with council policy to achieve compliance, whilst maintaining accurate and timely records of activity on the council's computer database. Prepare statements of evidence and other information for the compilation of reports for legal proceedings and attend courts and tribunals to give evidence on behalf of the council. Provide professional technical advice to, and deal with, complex complaints and enquiries from consumers and businesses, identifying potential offences and securing compliance in accordance with the Council's statutory duties. Investigate complex and high-profile notifications from national regulators/bodies in accordance with statutory duties and ensure actions are taken in line with agreed policies. Carry out food, water and environmental sampling and analysis, as may be required in accordance with sampling programmes. Act as a consultee for planning applications, licensing and safety advisory group applications relating to health and safety and food safety. Devise, develop and undertake complex activities and projects aimed at raising standards in businesses, including provision of accredited training courses, interventions based on evidence, better regulation initiatives, working with other services to assist businesses.Skills and Experience: In-depth experience of securing or improving compliance with health and safety or food safety and standards (composition and labelling) legislation Able to communicate, advise and persuade service users and businesses clearly and authoritatively Able to undertake detailed, complex investigations, identifying service improvements evaluating and interpreting legislation, statutory codes and data relating to the activity of the team, monitoring impact of projects and applying outcomes Able to write concise and accurate reports and documents and deliver presentations Able to manage and prioritise own work to meet targets and deadlines In-depth current knowledge of environmental health legislation, topical issues and priorities and strategies to secure compliance NEBOSH Diploma or equivalent qualification to at least level 4 EHRB registration as an Environmental Health Officer Higher Certificate in Food Premises Inspection or Higher Certificate in Food Control Able to travel to sites throughout the Borough for inspections and investigations on a daily basis, including transport of equipment Able to transport equipment to and from site visits (daily)About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager to help us achieve our goals. Joining us at Caddington Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns.Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable People Management experience Possess committed and organised approach A confident communicator with excellent verbal and written communication skillsIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Caddington Grove Caddington Grove is a luxurious care home in Dunstable, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

4Recruitment Services are seeking a Retirement Housing Facilities Assistantfor our clientbased in Luton. Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the clients properties. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

An exciting opportunity has arisen for an experienced Care Home Manager to take overall responsibility for the day-to-day leadership and management of a modern, purpose-built Care home. This is an opportunity for an ambitious and experienced care professional to lead a high-quality service. The home provides spacious en-suite accommodation alongside a range of modern facilities designed around residents' wellbeing, independence and quality of life. The successful candidate will be responsible for providing strong operational leadership, ensuring consistently high standards of care and developing a positive culture where residents, relatives and staff feel valued. Key Responsibilities Provide strong, visible and compassionate leadership across the care home. Take overall responsibility for the operational management of the service. Ensure the delivery of safe, effective, person-centred care that promotes dignity, choice, independence and wellbeing. Maintain full compliance with CQC regulations, legislation and statutory requirements. Lead the service through regulatory inspections and ensure appropriate action plans are implemented and monitored. Develop and maintain a positive safeguarding culture. Ensure robust care planning, risk assessment and review processes are maintained. Monitor the quality of care and identify opportunities for continuous improvement. Lead, motivate and develop the management and care teams. Ensure appropriate staffing levels, recruitment, induction, training and competency assessments are maintained. Manage performance effectively, addressing issues promptly and fairly. Build strong relationships with residents, families, healthcare professionals and external stakeholders. Maintain effective communication throughout the home. Monitor budgets, expenditure and operational performance. Ensure effective management of incidents, complaints, safeguarding concerns and accidents. Promote a strong culture of learning, accountability and continuous improvement. Work collaboratively with senior management to support the wider strategic objectives of the organisation. Ensure the home consistently provides an environment where residents can live fulfilling lives safely and with dignity. About You We are looking for an experienced Care Home Manager who can demonstrate a strong track record of successfully managing a residential or nursing care service. You will ideally have: Previous experience as a Registered Manager or Care Home Manager. Strong knowledge of CQC regulations and compliance requirements. Experience managing a medium to large care home. Proven experience managing residential care services. Experience of working with dementia care and older people. Strong knowledge of safeguarding, risk management and care planning. * Experience managing inspections, audits and regulatory action plans

Legal Counsel Reporting to the Head of Legal & Data Protection (UK&I), this junior/mid level role will provide general legal support across the Randstad UK & Ireland business. The role will include both contentious and non-contentious matters, seeking to efficiently and cost-effectively deal with a high volume of work by prioritising based on the strategic needs of the business. Priorities for the role include: Client contracts: Lead negotiations on a range of simple client agreements, from amendments to Randstad standard terms to negotiation of the client's own terms Support senior members of the team with review and negotiation of more complex client agreements Assist with development and rollout of a contracting strategy, supporting with training initiatives as appropriate Sales: Support the sales team and Contract Manager with new bids, addressing legal risks in a sales-friendly manner Undertaking contract reviews and delivering 'ready to send' legal comments to minimise workload for the pursuit lead Supplier contracts: Review and negotiation of supplier contracts Support the Paralegal with supplier validation and compliance/audit checks Contentious matters: Working with Legal and Business Assurance colleagues on cost-effective resolution of complaints and disputes, including: Low-touch, cost-conscious management of pre-litigation matters Manage the outsourcing of more complex claims to external counsel Working with support staff to manage the outsourcing of debt enforcement matters to debt recovery specialists, reporting on progress to relevant internal stakeholders Support with training the business on dispute avoidance tactics, and with appropriate intervention strategies should common causes of disputes be identified Dealing with the application of employment and related financial regulation to our operationsCandidate profile: Qualifications: Qualified lawyer, admitted to practice in UK or ILEX Experience: Recruitment or other service industry experience is preferable but by no means essential Commercial contracts experience in a 'supplier' organisation desirable Basic dispute resolution Understanding of the contracting considerations related to outsourcing, procurement, and supply chain contracting RFP/sales support in competitive tender situations with limited opportunity to negotiate Understanding of the dynamics of working in a medium to large international companyIf you are interested in this position please apply now or get in touch with Sam Badger. At Randstad, we are committed to being an inclusive employer. We believe that our success is built on the unique backgrounds, experiences and identities of our people. We welcome applications from all sections of the community, regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want to ensure our recruitment process is accessible to everyone. If you require any reasonable adjustments to help you apply or to take part in the interview process, please let us know. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)

Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Luton Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Luton. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.Please apply online or call Mia on (phone number removed)

Connect2Luton are excited to recruit a Street Cleansing Supervisor on behalf of Luton Borough Council. Main purpose of position: To organise, control and monitor the effective use of labour, equipment and resources to ensure a high-quality standard of work is achieved in a safe, efficient and economical manner, working at all times within the Councils vision, objectives and core values to agreed standards, time scales, budgets and health and safety regulations. To consider and investigate service requests and customer complaints for the Street Cleansing Division, monitor progress and ensure a satisfactory conclusion. You will be responsible to: Supervise the work of employees in planning, prioritising and allocating workload and specific tasks to support the delivery of a customer focused service meeting the needs and expectations of site users by the provision of high quality public spaces that are clean, safe and accessible and where appropriate accredited to national standards. Experience of negotiation, consultation and influencing key stakeholders and senior staff, securing support and commitment to a course of action or different way of thinking Capable of developing highly effect and professional working relationships with all levels of staff. Make announced and unannounced site visits to supervise and monitor employees and external contractors, ensuring efficient and effective deployment and performance in accordance with the relevant legislation. Monitor health & safety provision taking immediate corrective action where necessary to ensure compliance with health and safety legislation and local policies. Where necessary, carry out Risk Assessments and workplace inspections reporting any findings to senior management. Investigate and resolve customer complaints within defined procedures for the Street Cleansing Service. Respond to enquiries from Members, the general public and other departments and investigate taking any necessary action as a result of these enquiries and make decisions on site to resolve problems and disputes. Where required be responsible for providing quotations to external and internal customers for additional works. Maintain comprehensive manual and computerised management information, specifically the AFP and Council vehicle tracking systems, monitoring correct procedures in relation to remedial action of reported incidents. Complete all relevant documentation in a timely and accurate fashion. Proven ability to write and present complex reports and presentations in a clear and focussed way to a variety of audiences including identifying opportunities for potential external clients. Monitor and maintain accurate driver, operator and vehicle records in relation to drivers' hours and records, vehicle overloading and Positive Defect Reporting. Liaise with the Fleet Transport Division on a daily basis in relation to the repair and maintenance of the Street Cleansing Service vehicle, plant & machinery fleet and authorise repairs up to a defined limit.Skills and Experience: Demonstrable experience of day-to-day supervision of a large number of employees, preferably in a street cleansing environment Demonstrable numeric skills - able to interpret data and produce statistics Demonstrable communication skills - able to deal politely and tactfully with a wide range of people Able to prioritise and organise workloads to meet heavy and sometimes conflicting service demands, targets and deadlines Able to use own initiative within defined procedures Able to identify when discrimination is taking place in service delivery or in the workplace and to take appropriate action if discrimination is identified Environmental Protection Act 1990, Health & Safety at Work Act 1974 (including COSHH regulations), Road Traffic Act 1968 (as amended) and EU legislation on road transport, Working Time Directive Possession of a full driving licence, to transport employees and equipment to various sites and undertake monitoring of contractors and staff Able to be called out in the event of an emergency arising outside of normal working hours.( frequency - 1/month )About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

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Assurance & Complaints Analyst South Cerney, Gloucestershire | £26,000–£27,000 + Excellent Benefits | Hybrid Working Enjoy working with Excel, solving problems and making sense of data? Looking for an opportunity to turn those interests into a career? CKB Recruitment is working with an establish

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