Warehouse Operations Manager
hace 6 días
Luton
Warehouse Operations Manager Vacancy (URGENT) \n\n • Annual Salary: Competitive\n, • Location: Bedfordshire\n, • Job Type: Full-time\n\n We are seeking a Warehouse Operations Manager to lead our outbound warehouse operations, focusing on Retail DIY customers. This role involves direct management of the pick, pack, and despatch team and holds end-to-end accountability for the safe, accurate, and efficient fulfilment of retail customer orders. \n Day-to-day of the role: \n\n • Own outbound fulfilment performance, ensuring orders are completed accurately and on time in line with agreed service levels and customer specific requirements.\n, • Lead the end-to-end pick, pack, and despatch operation, coordinating labour, workflow, and priorities to achieve daily volume, quality, and service targets.\n, • Ensure efficient and accurate order picking and prompt resolution of stock or system exceptions that could affect customer service.\n, • Ensure orders are packed, labelled, palletised, and presented in accordance with customer specifications, routing requirements, and quality standards.\n, • Manage staging, loading, trailer utilisation, despatch documentation, and carrier handovers to meet collection schedules and cut-off times.\n, • Lead, coach, and performance manage the outbound team, creating a visible, accountable, and high-performing culture.\n, • Maintain a safe working environment through effective controls, risk awareness, and prompt escalation and investigation of incidents or near misses.\n, • Monitor and improve performance against agreed KPIs, including productivity, order accuracy, and customer service failures.\n, • Identify and implement continuous improvement initiatives to enhance efficiency, productivity, and operational resilience.\n, • Coordinate with cross-functional teams to resolve constraints and protect customer service.\n\n Required Skills & Qualifications: \n\n • Significant experience in warehouse and distribution operations, ideally within high volume Retail or DIY environments.\n, • At least three years' leadership experience in managing pick, pack, and despatch activities.\n, • Strong understanding of customer service, compliance, and fulfilment requirements.\n, • Proficient in WMS/ERP systems supporting order allocation, replenishment, and performance reporting.\n, • Knowledge of outbound planning, carrier cut-off management, and order accuracy.\n, • Experience in applying continuous improvement techniques to enhance operational processes.\n, • Proficient in MS Office, particularly Excel, for KPI reporting and operational decision-making.\n, • Strong communication, problem-solving, and decision-making skills, with a hands-on leadership style.\n\n Apply Now if interested! \n