Trabajos complaints en St AlbansCrear alertas

Role Profile – Brand Reputation Executive Role Purpose The Brand Reputation Executive is responsible for monitoring, analysing and responding to guest feedback across key online review platforms, including Tripadvisor and Facebook. This role focuses on managing web-based complaints, ensuring timely and empathetic responses within agreed SLAs, protecting brand reputation, and driving continuous impr... ZIPC1_UKTJ

Resident Liaison Officer - Social Housing Planned WorksBased in Hatfield Full time, permanent£30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include: • Working on planned maintenance projects, • Decent Homes programme experience, • Full clean driving licence with own vehicle, • Pre-entry visits and company inductions, • Collect tenancy agreement/approval forms, • Visiting tenants in their homes and advising them on when and what work is being carried out, • Act as the main point of contact and deal with any problems/queries that the tenant may have, • Contacting neighbourhood housing associations and establishing working relations with them, • Visiting properties that are being refurbished with potential tenants and advising them on completion dates Please apply online now, or call Meg from for more information!

Permanent – Full Time We are looking to recruit a Voids Supervisor to join us, based in St Albans. About the Role Joining us as a VoidsSupervisor, you will lead a team as part of a project or defined work stream, driving excellent service standards and achievement of KPI’s. You will assess resource requirements and support the management of the day-to-day activity, ensuring that all team objectives are met within overall time, cost and budget constraints. You will manage team performance in line with company policy, ensuring they are clear in terms of their roles and responsibilities. You’ll hold regular review meetings and coach, mentor and motivate staff, ensuring development needs are identified. You’ll also be responsible for resolving any complaints, informing management, and implementing action plans to address any areas of dis-satisfaction. Key attributes to this role are as follows: • You’ll hold a Level 3 trade qualification or Supervisor NVQ and a Blue CSCS card., • Operational management experience/service delivery in trade role - managing operatives and subcontractors’ performance and KPIs., • Experience in working at height, scaffolding etc., • Passionate about service delivery, employee and resident engagement., • Can do attitude and attributes perfected to deliver first time fix solutions., • Delivering a compliant, safe and resilient service., • Delivering services within budget., • Strong track record of managing multi-site workforces., • No hybrid working, must be able to work from main office located in St Albans, • Good level of written English e.g. ability to write responses to complaints., • Good computer skills., • Good project management skills., • Good communication skills e.g. ability to communicate with different stakeholders at different levels. You must hold a UK driving licence for a minimum of 12 months. With previous experience in void delivery, you’ll have experience in management of direct operatives and subcontractors. You’ll be able to work to deadlines/targets. Holding an NVQ Level 3 in Construction Management, ideally you’ll hold a Gold CSCS Card. Benefits • Company Van (work use only), • Profit Share Discretionary Annual Bonus Scheme, • 26 Days Holiday plus Bank Holidays, • Enhanced Pension Plan, • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more), • Life Assurance & Accident Cover, • Share Save, • Enhanced Maternity & Paternity Pay, • Work Perks Discounts & Vouchers, • Buy & Sell Holiday Schemes, • Flexible Working & Flexible Bank Holidays, • Cycle to Work, • Volunteering (2 days paid), • Learning & Development Opportunities, • Extensive Wellbeing Support, including EAP, • Loyalty & Values Awards, • Funded Professional Subscription Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application.

CTS Project Executive Company & Role Description Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth. The Project Executive is responsible for ensuring success and completion of CTS projects, supporting the Project Manager, liaising with customers and suppliers to guarantee complete satisfaction. To support our Clinical Trial Services (CTS) department using solid project management and key account management skills to successfully see a project through to completion and to achieve Clinical Trial Supply (CT) group sales target (AOP). Role Accountabilities Expected Responsibilities for the CTS Project Executive are: Customer Account and Sales Operation Management • Provide proactive communication and excellent customer service to build and nurture client loyalty, trust, and satisfaction., • Working with the Project Managers and Snr Director to ensure the accurate and successful delivery of CTS projects against agreed KPIs and timeframes., • Prompt effective response time for internal and external communication., • Effective handling of all sales activities from order enquiry through to shipment., • Resolve queries and complaints in accordance with TPG SOPS or inform PM and Snr CTS Director in a timely manner., • Liaise with vendors to elevate competitive advantage through value and sourcing solutions., • Develop and maintain CTS Vendor database., • Liaise with customers to ensure timely and accurate delivery of projects., • Ensure all Customer records and Trackers are accurate and up to date with all CT projects and related information., • Maintain all documents used to aid internal communication and reporting are accurate and up to date., • Ensure all logistical aspects of project delivery are communicated in a timely and accurate manner with the necessary department., • Ensure compliance and traceability opposite product integrity throughout the procurement/project supply chain., • Ensure all license documentation and QA related activities are in place and being managed opposite CT orders and project delivery., • Ensure any risks identified are escalated to the PM and Senior Director in a timely manner., • Work within current quality, regulatory and Company requirements., • Work closely with the finance team to ensure that all financial aspects of project delivery are communicated in a timely and accurate manner., • Work closely with all departments within the organization., • Understand and work within the constraints of customs, import and export regulations for global shipping and complete necessary shipping documents. Desired Candidate Profile & Capabilities Required: • Local to the St Albans area and able to travel into the office (located in Redbourn), • Bachelors or equivalent experience., • Have the right to work in the UK., • Excellent verbal and written communication skills in English., • Familiarity with project management tools, Microsoft Teams etc., • Ability to work as an individual contributor in a Results-Focused work environment., • Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers., • Problem-solving: Able to handle difficult or unexpected situations in the workplace as well as complex business challenges., • Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them., • Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations., • Project Management: Able to effectively coordinate a project from start to finish; using effective communication, interpersonal skills, and organization to complete projects within defined parameters and timelines. Compensation & Benefits • Salary £35,000 plus commission, • Pension scheme, • Private health insurance, • Attractive performance incentive plan, • Vacation, Volunteer and paid sick leave Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment. Check out view our core values and learn more about our company. Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required. Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

This is an On-Site role in our St Albans, UK location. About Us: Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO’s expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team! Job Summary: We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence. Key Responsibilities: • Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service., • Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction., • Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers., • Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer., • Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team., • Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience., • Brand Representation: Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand. Qualifications: • 2+ years of customer service experience, • Experience with Zendesk and Shopify is REQUIRED., • High school diploma or equivalent, • Fluency in English, • Strong communication skills, both verbal and written., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Proficient in using customer service software and Microsoft Office Suite., • Passion for sports and a good understanding of our product offerings is a plus., • Must be able to pass a background check., • Flexibility to work various shifts, including weekends and holidays., • Show up for work!, • Come on time and be committed to be your best. What We Offer: • Competitive salary and benefits package., • Opportunity to work in a vibrant, sports-focused environment., • Climate Controlled office setting., • Career growth and development opportunities., • Employee discounts on our products., • A supportive team culture that values collaboration and innovation. Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Thrive Homes is recruiting a Complaints Resolution Manager to lead the effective delivery of its complaints service. Complaints Resolution Manager (Housing / Repairs).

Affinity Water are looking for a Complaint Case Manager to deliver an outstanding customer experience.

Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsmans Complaint Handling Code, relevant regulatory require

Complaints Resolution Officer / Complaints Handler (Housing / Repairs). Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other

Youll be the first point of contact for dissatisfied customers, taking ownership of complaints, investigating issues, and turning concerns into positive outcomes.

Proven experience in a Customer Experience, Customer Service or Complaints Management role at a supervisory or management level. As Customer Experience Manager, you will be responsible for leading the customer experience strategy, ensuring residents and clients receive a consistently high standard o

A global nonprofit organization in Belfast is seeking an Education & Online Learning Specialist to develop training programs for patient advocates and manage complaints.

Complaints Resolution Manager (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £41,725 per annum Permanent, Full Time 37 hours per week Thrive Homes is recruiting a Complaints Resolution Manager to lead the effective delivery of its complaints service. This role will take responsibility for managing complex and escalated cases, coordinating engagement with the Housing Ombudsman, producing reports and insight, and ensuring that learning and service improvements are embedded across the organisation. We are looking for an individual with strong complaints and regulatory expertise, proven experience handling complex cases, and confidence working with data, reporting, and senior stakeholders. Other Responsibilities: • Provide line management and professional support as required, ensuring the complaints service operates effectively and colleagues are supported in line with organisational policies., • Investigate, respond to and resolve complaints, including complex or escalated cases, and provide operational cover within the complaints service as needed to maintain continuity., • Act as Thrive’s lead operational contact for Housing Ombudsman investigations and engagement, coordinating responses, evidence, case reviews, overseeing follow-up actions, and briefing colleagues on outcomes and emerging themes., • Carry out quality assurance of complaint responses to ensure accuracy, fairness, tone and compliance, identifying areas for improvement and supporting consistent standards., • Produce compliance, performance and insight reports, including caseload, workload and resource forecasting, and coordinate statutory and regulatory returns., • Review trends, recurring issues and post-investigation learning, working with colleagues to monitor actions and reduce repeat complaints and escalation., • Prepare for and participate in audits, self-assessments and compliance reviews, ensuring evidence is available and actions are progressed., • Support the Head of Customer Insight & Experience in evidencing how feedback drives improvement, including contributing to workshops or learning activity where required., • Facilitate customer involvement in complaints assurance or feedback activity where required. Requirements: • Substantial experience in complaints handling within social housing or a regulated environment Including knowledge of the Housing Ombudsman Complaint Handling Code and wider regulation (e.g. RSH, TSMs)., • Experience managing complex or escalated complaints., • Evidence of personally handling or leading complex cases and working across teams to reach resolution., • Experience responding to or coordinating Housing Ombudsman investigations or enquiries Including preparing evidence, reviewing cases or managing follow-up actions., • Producing complaints reports and working with data., • Evidence of analysing complaints data, producing reports, using spreadsheets or manual data handling to identify trends or risks., • Leading or coordinating service improvements from complaints or audits, • Evidence of identifying learning and managing or monitoring actions to deliver improvements., • Evidence of responsibility for outcomes, performance, delivery of standards or supporting colleagues in a senior or lead role. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

Our client in St Albans is looking for a Paralegal to work within the Private Clients sector of this prestigious firm of solicitors. You will need to have a background in Private Clients to be considered for this particular role. Day to day duties include: Taking client instructions and progressing the matter file under the Team Leader's instructions. This may include amongst other things drafting Wills, Powers of Attorney and dealing with the administration of Estates and Trusts. To provide a courteous and efficient service to clients. To ensure that work sent to clients and related parties is correctly prepared in accordance with the firm's standards and precedents and the instructions. To observe the code of practice all areas as detailed in the Solicitors Code of Conduct and to observe fully the requirements of the Solicitors Accounts Rules. To report complaints from clients or third parties to the HOD. To produce fees in accordance with the fee target set at the beginning of each financial year Opening and closing client files in accordance with standard procedures including performing on-line money laundering checks Answer the telephone or meet clients who call into the office without an appointment on behalf of the Lawyers, answering queries and taking messages where appropriate and making appropriate file notes Liaison with clients as instructed Maintain Lawyers' diaries and make appointments Organise internal and external meetings including meeting room bookings and if appropriate organising refreshments. Manage outgoing post and emails as required. Maintaining internal and client files to ensure they are up-to-date at all times. Undertake typing duties for fee earners Collate work received from the outsourcing company including arranging necessary enclosures so that it is ready to send out Liaison with the Accounts Department as appropriate to ensure timely and accurate accounts administration, including receiving cheques, entering on file and passing to accounts Input client and potential client contact details Undertake administrative duties such as photocopying Administration associated with the archiving of files Create and maintain a tidy and well organised office environment. Ensure the faults with the department's IT, printing, photocopying and fax machines are reported appropriately Work as part of a team, assisting with secretarial and telephone cover as required. Act on instructions from lawyers to perform tasks in connection with client/administrative matters Initial handling of client queries that arise from "drop in" service Update and keep track of legal documents such as wills and deeds as per the required procedure introduce clients to lawyers in different departments as appropriate.In return the company offer a salary of between £27000 - £30000pa. Don't delay apply now! Click to apply

We are recruiting for an experienced Registered Manager for a 3 bed children's residential service based in the Hemel Hempstead, Hertfordshire area. As a Registered Manager you will have responsibility for assisting the management referrals into the service from a variety of sources. • To ensure all children & young people in residence at the home are risk and needs assessed and that these assessments are regularly reviewed and updated., • To ensure that high quality support and transition services are provided to young people, in line with the service specifications/ placement plan required by the relevant local authorities., • To safeguard children & young people through sound management strategies, collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures, • Assist with the Management of Deputy Managers, Team Leaders and Support Workers within the Home, • Facilitate the development of a range of children & young people inclusion opportunities and activities with Support staff, working towards improving outcomes for accommodated children and young people, • Ensures the Home operates in accordance with legislations, standards and guidance e.g. Children’s Home Regulations 2015, Care Standards Act 2000, National Minimum Standards for children’s home etc, • To promote the participation of children and young people in the running of the home, including encouraging feedback and views, facilitating children and young people’ meetings, responding positively and professionally to complaints, and passing information to the rest of the staff team and partner agencies where appropriate STAFF MANAGEMENT • Provide line management, supervision and appraisal to Deputy Manager, Team Leaders and Support Workers in the home., • Attend the team meetings and staff are informed about the organisation’s strategic goals., • Assist day to day responsibility for deployment and management of staffing, • Ensure that all staff receive appropriate induction, training and development opportunities. To participate in the training of staff as required., • Assist performance management including setting targets, monitoring and taking action to address any performance issues., • Ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of children and young people. Salary £55,000 per annum. £1,000 bonus on “good” rating, £2,000 bonus on “outstanding”! Monthly Bonus: £250, contingent upon achieving full occupancy targets. On call rate: £20 per day you are on call (you will share on call with Deputy Manager and Team Leaders) You will need to be at least level 3 QCF Diploma in Residential Childcare, ideally working towards or have level 5. Experience in children's home Management preferred (min 2 years). For further information and full job spec apply today, or contact Kim Baker, ENS Recruitment Westcliff

Cleanroom Project Manager This is an ideal opportunity for an experienced Project Manager with a strong background in Cleanroom Builds is needed by a successful and expanding engineering company The role involves successfully delivering turnkey construction projects and a variety of other exciting, high-quality controlled environment builds within a variety of environments including pharmaceuticals, electronics, chemicals and datacentres Working as part of a supportive and flexible projects team your main responsibilities will be i focused around delivering projects across the South of England Your main responsibilities will involve commercial delivery, design management, scheduling and resource / site management. Key tasks will include: - Obtaining quotes from supply chain and improve on quotations where possible with discount or competitive tender and organise and order all materials required for the project. Liaise with suppliers regularly to ensure delivery dates are achieved. Schedule all labour for projects - covering all structural, electrical, cleaning and commissioning tasks. Manage design process communication - obtain drawings from client. Organise 'as-built'' drawings for end of project and issue to client with O&M Compile project schedule in MS Project and issue weekly alongside reports Manage and supervise sub-contracted resource to meet agreed timelines and ensure any variations, if required, are passed directly on to client. Manage suppliers to ensure goods are delivered on time and to agreed quality standard. Manage complaints if necessary. Responsibility for site Health & Safety and CDM compliance Management of site to include waste management, hire equipment, materials storage, tool storage and charging, site welfare, parking and signing-in process. Organise RAMS from sub-contracted labour and suppliers Conduct monthly site walkaround and agree invoice schedule with client.YOUR SKILLS The successful candidate will need a proven track record of successful delivery of complex projects within Cleanrooms, building services, M&E based construction projects (preferably of over £1M in value) and of delivering multiple projects at one time and managing own workflow. You will need to be able to read and correctly interpret CAD drawings, Bills of Quantities / Materials and be able to manage staff and subcontractors to ensure time and budget are met. You will need to be proficient with MS Project / Office and have excellent communication skills An Engineering qualification and experience of AutoCAD or Revit would be an advantage This is a fully remote role with one day in the office, 2/3 days on site and 1/2 days working from home. Salary to £65,000 p/a with bonuses and benefits (depending on experience and qualifications) If you would like to learn more about this varied and interesting role and play a key part in the next stage of a growing company's success please call Adam Jones at Major Recruitment or click Apply Now to send your CV #INDJB

Based in Hemel Hempstead, Hertfordshire Full time: 37.5 Hours per week Salary: £24,784- £30,420 (depending on experience) Our JV Price division are seeking a Helpdesk Advisor to join the team. We pride ourselves on delivering exceptional customer service - approachable, solution‑focused, and committed to getting things right the first time. Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Advisor, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service. As a Helpdesk Advisor, you’ll: • Deliver an excellent customer service experience, providing clear information, quotes, and support across phone and email., • Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution., • Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing., • Assist the Operations team daily, ensuring smooth workflow and timely updates., • Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues., • Achieve client and internal KPIs while maintaining high levels of quality and compliance. As a Helpdesk Advisor, you’ll have: • Strong customer service skills, including confident call handling with excellent written communication, • A positive, solutions‑focused attitude, able to multi‑task and problem‑solve effectively, • Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems, • Strong organisation and time‑management skills, with the ability to work to tight deadlines and maintain high attention to detail, • Flexible and adaptable, able to respond quickly to changing priorities in a fast‑paced, growing organisation What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: • Employee Ownership – You are part of our success!, • 28 days holiday (including bank holidays), • Company sick pay, • Maternity and paternity leave support, • Life assurance cover, • 24/7 GP access, plus mental health, wellness, financial, and legal support, • Two paid volunteering days per year – Give back to a cause that matters to you, • Ongoing training and development – From apprenticeships to leadership programs, • Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way, • Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security and vetting clearance (DBS) is required for this role

Restaurant Supervisor Radlett 7:00am 5:30pm 5 days out of 7 Must be able to drive due to location Quest Employment are recruiting on behalf of a well-established, independent restaurant and tearoom located within a popular farm-yard destination in Radlett. This highly regarded daytime venue has been serving the local community for over 30 years, offering freshly prepared breakfasts, lunches, light bites and traditional tearoom favourites in a busy and welcoming setting. Due to the rural location and limited public transport links, candidates must be able to drive and have access to their own transport . The Role We are seeking an experienced and hands-on Restaurant Supervisor to support the management team in overseeing daily front-of-house operations. This is a fantastic opportunity for a strong hospitality professional looking for a leadership role with excellent work-life balance no evening shifts and daytime-only hours. You will be responsible for ensuring smooth service, maintaining high standards, and leading the front-of-house team during busy breakfast and lunch services. Working Hours Between 7:00am and 5:30pm No evening service Working 5 days out of 7 , including weekends on a rota basis Key Responsibilities Supervising front-of-house operations during service Leading, motivating and supporting the FOH team Ensuring excellent customer service standards are consistently delivered Handling customer queries and resolving complaints professionally Supporting with staff training and onboarding Managing bookings, floor plans and service flow Ensuring cleanliness and presentation standards are maintained Assisting management with daily reports and cash handling procedures The Ideal Candidate Previous experience as a Restaurant Supervisor or strong Senior Waiter/Waitress ready to step up Confident leading a team in a busy hospitality environment Friendly, approachable and customer-focused Strong organisational and communication skills Ability to remain calm under pressure Must drive due to location Whats on Offer Competitive salary (dependent on experience) Excellent work-life balance with daytime hours only Supportive and established team environment Opportunity to join a respected and long-standing hospitality venue Stable, full-time position within a busy and successful operation If you are a motivated hospitality professional looking for a daytime supervisory role with no late nights, we would love to hear from you. Please apply with your CV or contact Quest Employment for more information. TPBN1_UKCT

Role: Residential Support Worker – Waking Nights Responsible to: Registered Manager/Deputy Manager/Senior staff Base Location: Hertfordshire Hemel Hours: Full time (37.5 hours per week) Start Date: Immediately following safer recruitment checks. Liaison with: Responsible Individual, Homes Manager, Deputy Manager & Senior Residential staff. About the role: We are recruiting experienced Residential Support Workers for our Residential children’s home in Hertfordshire. Our home caters for 2 children of mixed gender with a diagnosed emotional behavioural difficulties between the ages of 8 and 17 years. As Waking Night Residential Support Worker you will be a key factor in helping us to deliver high quality care to our children. We need enthusiastic Waking Night staff to join our team of professional staff to support the smooth running of the home. Purpose of post The post holder will report to the Registered Homes Manager, Deputy Manager and the Senior staff team. He/she will be a member of a team of professional staff caring for children. He/she will be required to implement and contribute to the development of care plans for children in the home, involving liaising with external agencies to assist and enhance the process. He/she will provide a positive living experience for the children who are accommodated. He/she will undertake the responsibilities in the home under the Care Standards Act 2000, the Children’s Homes Quality Standards and the Children’s Home Regulations 2015. Duties & Responsibilities To work with all children within the home to support their physical, emotional, and mental well-being. To support children who have experienced trauma. To support children with challenging behaviours. To offer a high level of support & supervision to children ensure they are kept safe overnight. To support the home overnight with household chores i.e., deep cleaning, washing/ironing and other tasks which are difficult to complete during the day when the children and young people are awake. To support with weekly household Health & Safety checks i.e. First aid box checks and checks of the kitchen including food expiry dates and fridge checks. To complete any other tasks which are handed over by day staff. To complete the homes Logbook, recording any significant events, and ensuring there is a detailed account of the waking night shift. To complete thorough and comprehensive incident reports if any incidents occur overnight. To complete comprehensive overnight daily records for all children in the home. To assist in the smooth running of the home, being part of a multidisciplinary team promoting a warm, caring, safe and enjoyable environment. To know and follow the complaints procedures, reporting complaints or untoward occurrences to management whether it be from public, staff, or children. To recognise the needs of the service provided, by adopting a flexible attitude to work routines and shift patterns. To support children in other environments outside of the home, as required i.e., during hospital stays/admissions. To liaise with management and colleagues regarding issues within the home, updating on progress, or difficulties in relation to staff, or children and to advise if management intervention is needed. Have the ability to communicate clearly, orally, written and IT. To know, understand, follow, and promote the home’s anti-discriminatory practice procedures. To attend 4 weekly staff supervision and weekly staff meetings. To make use of all available training and staff development opportunities and to attend scheduled training and refresher courses, ensuring training is kept up to date. To ensure domestic standards such as cooking, and cleaning are set and monitored in such a fashion as to set a good example to the children. To promote the health, safety, and welfare of all children, including the promotion of their physical, intellectual, social, behavioural, and moral development to enable them to mature and develop as responsible members of the community. To carry out personal care for children when needed. To liaise with family and other multi-agencies to gather information to assist in assessing the needs of children. To provide a stimulating environment for children and participate in their activities. To know, use and promote the home’s child protection procedures at all times, developing a good awareness of child protection issues, assessing and recording risk. Reporting any child protection issues. Protecting each child and the group by providing supervision and control appropriate to their age and understanding. To provide security within relationships based on respect and trust and provide appropriate boundaries. Monitoring one’s own behaviour and being aware of the effects it can have on others. To maintain all overnight records. To ensure an atmosphere of safety for all concerned, where the individual child is fully aware that staff are there to comfort them through the use of good communication skills and relationships. To practice mutual respect for peers and staff. To be flexible, which includes working and travelling to other homes as and when required. General Health and Safety To ensure the home is physically safe and to provide a good quality environment for the children. To ensure self and colleagues maintain a safe, clean, and hygienic working environment. To ensure self and colleagues use equipment such as gloves and aprons based upon the homes policies. To ensure colleagues also maintain these standards and expectations to avoid placing self and others at risk from cross infection. To ensure that routines designed to reduce risks are adhered to all times. To challenge where immediately when these standards are not up to standard. To ensure that food hygiene standards are maintained at all times. To ensure that all Health and Safety and weekly routine checks are completed as required and signed. To ensure that Health and Safety standards are maintained whilst on duty. To report any areas of heightened risk and to not cause harm to colleagues through neglect of this responsibility. To ensure that colleagues also do not cause harm to others through their neglect. To ensure that all Health and Safety policies and Procedures are followed at all times by both self and colleagues. Other Responsibilities or Duties To seek advice and support, where and whenever necessary, from your peers or managers. To provide support and advice to colleagues. To make decisions appropriate to the needs of the children through consultation with colleagues on duty and where this requires additional advice seek it from the on-call manager. To read, research and develop own knowledge along with that provided at the workplace. This Job Description reflects the main tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work. In the interests of effective working, the main tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews, and any consequential changes, will be carried out in consultation with the post holder. Qualifications and experience required: It is not essential to hold the Level 3 Residential childcare qualification however this is preferable. For those without this qualification, the expectation will be for this to be completed alongside the role following successful completion of the probation period. Previous care experience is also preferred however not essential as full training will be given. Rota Our Rota operates over a twenty-four-hour period, and you will be included in the rolling Rota system. This may include working on bank holidays, weekends, and Christmas. Special Conditions Flexibility: You are required to be flexible, as shifts may change at short notice due to the needs of the service. Equal Opportunities: You will be responsible for understanding and promoting the equal opportunities policy. Recruitment Process: Our recruitment process aims to create and maintain a safe workforce and therefore contains robust vetting procedures. Successful applicants will be appointed subject to reference checks and an enhanced DBS check

Resident Liaison Officer - Social Housing Planned Works Based in Hatfield Full time, permanent £30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information

We are seeking a dynamic and experienced Salon Manager to join our luxury beauty clinic. This is a dual-role position, with 80% of your time dedicated to delivering expert beauty treatments and 20% focused on the day-to-day management of the salon team and operations. You’ll be a hands-on leader who leads by example, ensures exceptional client experience, and supports the clinic’s commercial success. Essential Responsibilities (not limited to): • Treatment Delivery., • Deliver a range of professional beauty treatments to a high standard., • Build strong client relationships and ensure high levels of repeat business., • Consult with clients to recommend personalised treatment plans and homecare., • Maintain hygiene and treatment room standards in line with clinic protocols., • Salon Management., • Lead, inspire and motivate the team to deliver outstanding service and meet performance targets., • Oversee the daily running of the clinic including rotas, stock control and appointments., • Support staff development through on-the-job coaching, training and performance reviews., • Handle client complaints or issues with professionalism and efficiency., • Ensure the clinic meets all health and safety and regulatory requirements., • Monitor product usage, treatment performance, and KPIs., • Work closely with the director on business strategy and promotions. Qualifications & Characteristics • NVQ Level 3 or equivalent in Beauty Therapy, • Minimum 2 years of hands-on experience in a salon/clinic environment, • Previous experience in a supervisory or managerial role is essential, • Confident delivering a wide range of treatments to a high standard, • Strong communication, leadership, and organisational skills, • A passion for beauty, wellbeing, and client care Benefits: • Competitive salary with commission/bonus structure, • Ongoing training and development, • Staff treatment discounts and product incentives, • Supportive and professional team environment

Quality Engineer Role Purpose To ensure that products manufactured meet the highest quality standards required for aerospace and defence applications. The Quality Engineer plays a critical role in maintaining compliance with industry regulations and customer requirements, supporting continuous improvement, root cause analysis, and the development of quality control systems across production processes. Key Responsibilities Product and Process Compliance: Ensure products conform to AS9100, ISO 9001, customer, and internal quality standards. Support the development and implementation of inspection and test plans (ITPs). Maintain traceability and quality records in line with regulatory and internal requirements. Root Cause Analysis and Corrective Actions: Lead or support investigations of non-conformances (NCRs) and customer complaints. Implement effective corrective and preventive actions using structured problem-solving techniques (e.g. 8D, 5 Whys, Ishikawa). Ensure timely closure of quality issues with appropriate documentation. Quality Assurance Activities: Conduct internal audits and support external and customer audits. Review and approve quality-related documentation including FAIRs (AS9102), control plans, PPAPs, and inspection reports. Support calibration and control of inspection equipment. Supplier Quality: Support supplier evaluation and approval processes. Conduct supplier audits and performance reviews as required. Review and resolve supplier non-conformances. Continuous Improvement: Identify and implement opportunities for process and product quality improvement. Participate in cross-functional improvement initiatives including lean and Six Sigma projects. Monitor quality KPIs and trends to drive data-driven improvements. Regulatory and Customer Compliance: Ensure adherence to ITAR, export control, and MoD-specific quality requirements where applicable. Liaise with customers on quality matters including audits, product issues, and documentation. Documentation and Systems: Maintain and update quality management systems (QMS) documentation. Ensure quality records are properly completed, stored, and controlled. Use ERP, MRP, and digital QMS tools to manage quality workflows. Required Skills and Competencies: Strong understanding of AS9100 and aerospace / defence quality standards. Proficient in root cause analysis and problem-solving methodologies. Experienced in interpreting engineering drawings and technical specifications (including GD&T). Knowledge of FAIRs, PPAP, APQP, and other quality planning tools. Familiarity with ITAR, Export Control, and MoD quality regulations (preferred). Excellent communication skills and the ability to influence cross-functional teams. Competent in MS Office and QMS/ERP software. Qualifications and Experience: HNC / HND or Degree in Engineering, Quality, or a related technical field. Minimum of 3 – 5 years in a quality role within aerospace or defence manufacturing. Trained internal auditor (AS9100/ISO 9001). Six Sigma Green Belt or equivalent (desirable). Knowledge of gear manufacturing processes (grinding, hobbing, heat treatment) is an advantage. Benefits: Employer pension contribution (6%) Annual bonus 25+ days holiday Training and development funding Life assurance

Purpose of the Role The purpose of the Sales Account Manager is to build and maintain strong, long?lasting relationships with our partners across all reallymoving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home?moving services, reallymoving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As a Sales Account Manager you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross?service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both account development and proactive prospecting. The Sales Account Manager role is offered on a hybrid basis requiring a minimum of 2 days a week attendance at our office in central St Albans, a short walk from St Albans City station. Key Responsibilities Client Relationship Management: Build strong, long?lasting relationships across all partner service areas. Understanding Needs: Understand partners’ businesses and goals to deliver tailored, mutually beneficial solutions. Account Planning: Develop and execute account strategies to meet partner needs and revenue targets. Communication: Act as the primary contact for partner queries, issues, and escalations. Cross?sell & Upsell: Identify opportunities to expand partner use of services. Satisfaction: Monitor partner satisfaction and resolve issues proactively. Reporting: Provide regular performance reports and insights to drive improvement. Negotiation: Lead negotiations on renewals, pricing, and expanded services. Collaboration: Work closely with Marketing, Development, and Product teams. CRM Management: Keep accurate CRM records and activity logs. Prospecting: Research and engage prospective partners through calls, email, LinkedIn, and networking. New Business: Manage the full sales cycle from lead generation to onboarding. Sales Management: Maintain a strong, active pipeline of new opportunities. Closing & Stakeholder Management : Present solutions and close deals with senior decision?makers. Pipeline Performance: Track and optimise pipeline activity to meet revenue targets. Cross Department Support: Assist other departments to ensure a seamless partner and customer experience. What You Will Bring Minimum of 5 GCSEs (or equivalent). Strong sales acumen with proven relationship?building skills and confident communication across phone, email, and in person. Excellent written and verbal communication, with the ability to adapt to different audiences. High IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook). Able to quickly learn and use internal systems and CRM platforms (training provided). Exceptional attention to detail, organisation, and ability to manage multiple priorities. Professional, solution?focused approach to handling complaints or escalations. Confident working independently and managing a varied partner portfolio. Willing to travel for partner meetings when required. Interest in ecommerce, digital platforms, marketplaces, or online marketing. Experience in property, surveying, removals, or service-based environments desirable but not essential. Hands?on experience with sales/CRM tools (e.g., HubSpot, Pipedrive, LinkedIn Sales Navigator). Strong analytical skills with confidence interpreting performance and sales data. Proven ability to balance account management and new business development in a target?driven environment. Experience working in or alongside digital teams. Ability to demonstrate effective use of AI tools to enhance productivity and improve quality of output. Be comfortable working with our company values. Customer obsessed: We start with the customer and work backwards. Ambitious: We think long term, we think big, and we value calculated risk taking Humble: We are vocally self-critical and respectfully challenge others’ opinions United: We are one team We’re people people: We care about our colleagues and the communities we live and work in Why Join Us Be part of a trusted, established brand in the home?moving industry, helping consumers make informed decisions through our market?leading comparison services. Make a real impact by shaping partner success across Surveying, Conveyancing, and Removals — your work directly influences customer experience and business growth. Collaborative, supportive culture where ideas are encouraged, and your contribution is genuinely valued. Opportunities for development, with ongoing training, industry exposure, and the chance to broaden your expertise across multiple service areas. A dynamic, digital?first environment that embraces innovation and continuous improvement. Autonomy and trust, allowing you to manage your portfolio and build meaningful, long?term partner relationships. Work with a passionate team who care about what they do and are committed to delivering industry?leading service. Competitive salary, performance bonus and benefits package What to expect from our recruitment process. Virtual HR competency-based interview with HR Manager – approx. 45-60 mins. Virtual or face to face interview with Head of Sales – approx. 45- 60 mins. Final face-to-face interview with Head of Sales & Chief Growth Officer approx. 60-90 mins. Reallymoving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise the benefits of a diverse workforce which reflects the wider population and welcome applications from all sections of the community. Sadly, we are unable to sponsor employment visas at this time and therefore we can only accept applications from candidates with the permanent Right To Work in the UK or those with indefinite right to remain

Our client of one of the UK's largest and most progressive Leisure Centre operators. They are currently looking to recruit a F&B Manager to join one of their flagship sites, based in St Albans. Main Objective: To ensure that F&B services meet the requirements of the organisation and customers and that all resources are deployed in an efficient, cost effective and safe manner. Ensuring all policies, procedures are followed, monitored & recorded. Responsibilities: • Ensure the catering team & facilities are managed daily so that there is no more than 10 customer complaints per month and by meeting & greeting of customers within the first 30 seconds of them entering our facility., • Ensure the team are trained, developed and monitored. While promoting food & beverage offering to our clients members/visitors by up selling & no waiting times of over 5 mins, • Responsible for operating a till within departmental procedures, • Complete rotas & costed rotas in line with your budget, • Responsible for the running of the F&B operation and all associated areas within the leisure centre, such as café, restaurant, hospitality, kitchen, stores, back-of-house, bars, and the The Quality Management System (EQMS), • Ensure through appropriate colleagues that all equipment used within the F&B operation is maintained, stored, cleaned and up to company standards. To ensure all hire equipment is checked in & re-checked on its departure. To ensure all vending equipment is checked in, maintained & re-checked on its departure, • Where appropriate the ordering, storage, production and service of all food and beverages, vending, light equipment, laundry, disposable and cleaning materials. This should also include wastage records & china stock breakage controls. To complete & check weekly & monthly stock takes. To control cost & GP’s, every new product to be inputted & GP cost & sales sheet to achieve GP for your unit We are looking for dynamic and engaging leaders, with a minimum of 18 months experience within hospitality operations. We are ideally looking for candidates with supervisory and team leadership experience, with the ability to manage multi use F&B operations

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £35,916.24 per annum Fixed Term Contract until the end of March 2026 (with potential extension until 1 June 2026) Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first‑time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: • Manage and prioritise a caseload of complaints, planning work effectively to meet response timescales and achieve fair, timely and first-time resolution wherever possible., • Produce clear, high‑quality complaint responses, including speaking with customers where needed to fully understand the issues, and identify when escalation is required., • Manage a high volume of complaints correspondence, including contributing to the monitoring of the complaints inbox and ensuring new complaints, additional points and escalations are identified, logged and triaged accurately and promptly., • Work collaboratively with colleagues and service areas to gather information, agree actions and realistic timescales, and monitor progress until complaints are fully resolved and agreed actions have been completed., • Facilitate case discussions with service areas to progress new complaints and resolve outstanding actions on existing and closed cases., • Recognise complex or sensitive complaints and escalate appropriately, contributing to case discussions or review meetings to support resolution and ensure appropriate oversight. Requirements: • Good experience investigating and responding to formal complaints in housing, repairs or a regulated environment., • Handling complaints end-to-end, including investigation, liaison with services or contractors and issuing written responses., • Working knowledge of complaints procedures and Housing Ombudsman Code., • Experience working in line with a complaints policy, service standards or regulatory framework, ideally including awareness of the Housing Ombudsman Complaint Handling Code., • Direct customer contact and handling challenging conversations., • Experience speaking with customers to understand concerns, explain outcomes and manage difficult or sensitive situations professionally and fairly., • Managing a personal caseload of complaints and meeting response deadlines., • Prioritising work, managing multiple cases and working to service standards or response timescales., • Working collaboratively with internal teams or contractors to resolve complaints., • Evidence of working with multiple stakeholders to gather information, agree actions and progress issues to resolution., • Using case management or CRM systems and Microsoft Office (Word and Excel) to manage cases and maintain records., • Experience updating systems, maintaining records and using spreadsheets or documents to track or manage work. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman’s Complaint Handling Code, relevant regulatory requirements, and Thrive’s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: * Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. * Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. * Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. * Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. * Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. * Line management. Requirements: * Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. * Complaints handling in social housing or a regulated environment. * Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. * Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. * Use of case management systems and Microsoft Excel (intermediate level or above). * Using systems and spreadsheets to track cases, manage workflows or produce operational information. * Providing operational guidance and supporting complex or sensitive cases. * Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

A problem solver: you’ll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasoningsA team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the compl

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. As a Complaints Officer, you will:. Investigate and resolve complaints thoroughly, effectively, and in a timely manner.

Strong background in complaints handling and resolution. Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency.

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. Ensure complaints are fully investigated and responded to and, where necessary, draft/redraft respo

Ensure clear communication throughout the complaints process, providing updates, outcomes, and advice to complainants. Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing O

Drafting responses to client complaints. Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters.

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

The Deputy Head of Appeals, Complaints & Conduct Office will lead on day-to-day operational delivery within ACCO, motivating a team of caseworkers to deliver best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non‑academic matters.

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively,

You will also assist in resolving outstanding complaints related to housing and repairs.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. What you’ll be doing as a Complaints Advisor. Being the main point of contact for customers until their case is fully

Strong analytical skills are needed to manage and report on complaints data. A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparentl