Complaints jobs in LowestoftCrear alertas

Regional Total Facilities Management (TFM) Manager Client: DEFRA Employer: ISS Location: Lowestoft (Regional role with travel across portfolio) ISS is looking for an experienced and driven Regional TFM Manager to lead the delivery of a first-class Integrated Facilities Management (IFM) service across the DEFRA account. This is a senior operational role with responsibility for both hard and soft FM services, customer relationships, compliance, financial performance and team leadership across the regional portfolio. The Role Reporting to the Regional Key Account Manager, you will act as the senior operational representative for ISS within the region, ensuring service excellence, value for money and a strong “one team” culture. You will lead and develop a regional IFM team, working closely with DEFRA stakeholders and Arm’s Length Bodies to deliver consistent, resilient and compliant services. Key Responsibilities • Lead the regional delivery of integrated hard and soft FM services in line with contract SLAs and KPIs, • Act as the primary regional point of contact and escalation for DEFRA stakeholders, • Build trusted, long-term relationships with clients and supply chain partners, • Manage regional budgets, cost control, WIP, unbilled costs and commercial performance, • Drive continuous improvement, service resilience and value-added opportunities, • Ensure full compliance with Health & Safety, statutory and contractual requirements, • Champion a strong safety culture and safe systems of work, • Oversee planned and reactive maintenance, asset management and lifecycle planning, • Ensure accuracy and timely closure of jobs within the CAFM system (Tririga), • Lead and develop the regional IFM team, including recruitment, welfare, training and performance management, • Chair and lead client meetings (including Tier 1 meetings) and manage client complaints, • Undertake audits across technical, cleaning and environmental services, • Support mobilisations, TUPE transfers and change management activities, • Maximise additional revenue and margin improvement opportunities What We’re Looking For • 2+ years’ management experience delivering integrated facilities services within Government or a similar regulated environment, • Proven leadership capability with experience managing regional, multi-disciplinary FM teams, • Strong technical knowledge of building services, engineering systems and assets, • Experience delivering soft FM services (cleaning, environmental, support services), • Sound knowledge of relevant legislation, compliance and H&S requirements, • Commercially astute with experience managing budgets and contract performance, • Excellent stakeholder and client relationship management skills, • Relevant FM qualification, • IOSH Managing Safely (or equivalent), • IWFM membership (desirable), • Ability to act as an Appointed/Responsible Person where qualified (e.g. LV, Pressure Systems, WaH, Confined Spaces) Why Join ISS? At ISS, we believe in empowering our Placemakers to thrive. You’ll be part of a collaborative, values-driven organisation delivering essential services that make a real difference to public sector customers. If you’re a confident FM leader with a passion for service excellence and people development, we’d love to hear from you.

F539; Managing Stage 1 & Stage 2 complaints 🔹 Handling complex housing and disrepair cases 🔹 Ensuring compliance with the Housing Ombudsman Complaints Handling Code 🔹 Producing high-quality written responses and investigations 🔹 Working collaboratively with internal t

This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors. As a case handler, responsible for home claims property complaints, you’ll own the problem and use your analytical skills to investigate and gather eviden

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

Complaints Specialist - Beeston, NG9 1LAThis Role: Complaint Specialist - Hybrid WorkingLocation: Beeston, NG9 1LA - On site parking subject to availabilitySalary Banding: £29,593 - £31,150 (Dependent upon experience)As a Specialist Complaint Handler here at MTVH, you will be responsible for resol

Complaints Intern - fixed term until March 2026Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed termWho we’re looking forAs part of the Customer Experience team, your primary responsibility will be to coordinate, gather and collate information re

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. You will demonstrate a personal commitment and responsibility

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

As one of our Investigators within the Governance Department, you will be responsible for supporting our operational management teams across the country by ensuring high quality investigations are carried out on all incidents and complaints within their area of the business. You will need to work cl

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

A healthcare service provider is looking for an Incident and Complaints Investigator to join their team in Greater London. This role involves investigating incidents and complaints, conducting compliance audits, and ensuring patient safety.

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

Complaints Intern - fixed term until March 2026 Location: TeddingtonSalary: £27,706 per annumSalary £27,706 per annum pro rata for period of fixed term Who we’re looking for <