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This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service. Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution.

Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. The successful candidate will need experience of managing stage 2 complaints, drafting responses on behalf of

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.

This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service imp

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes. Ensure clear communicatio

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator.

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

You will also assist in resolving outstanding complaints related to housing and repairs.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

A leading Social Housing contractor is seeking a full-time Resident Liaison Officer to manage tenant complaints and ensure customer satisfaction.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Your work won’t just resolve complaints - it will help shape better services for the future. The spot salary for the Complaints Resolution Partner post is £30,878 per annu

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

Resolving delivery issues and tactfully dealing with occasional complaints.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

A leading social services provider is looking for a candidate with extensive experience in complaints handling, especially pertaining to housing and public realm issues. The role involves managing stage 2 complaints, drafting responses for Corporate Directors, and engaging with senior stakeholders.

Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote. Provide day-to-day support to managers within the complaints and resolution function as required.

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Previous experience handling complaints within financial services, ideally within lending, banking, or SME finance. Exposure to a broad range of complaints and regulatory matters.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.