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£51,149 per year (plus car allowance) Hybrid - Bedfordshire, MiltonKeynesand Peterborough 36.25 hours Monday Friday 9am 5.15pm Permanent, Full Time AtAmplius, our purpose is to create safe, happy homes and thriving communities. As our Extra Care Operations Manager,youlllead the day-to-day running of Independent Living and Extra Care Services, ensuring financial resilience while delivering exceptional, resident-focused care that truly reflects best practice and our values. Snapshot of your role Linemanagecolleagues, including Managers, Partnership Coordinators, Handypersons, and Admin Assistants. Lead the team to deliver quality, service outcomes, and performance standards required by the organisation and contracts. Ensure high-quality colleagues are recruited and manage performance, setting clearobjectivesand addressingpoor performance. Investigate disciplinary issues and complaints, completing reports asrequired. Monitor building compliance, voids, rent arrears, and low-level anti-social behaviour, managing issues effectively and escalating when needed. Build positive relationships with Local Authorities, key stakeholders, and external partners; contribute to contract management with other service providers. Be present in Extra Care Schemes, support operational management, and play an active role within the wider Independent Living Leadership Team. Whatwerelooking for Relevant housing or support qualification (or equivalent experience) with willingness to undertake CIH qualification; knowledge and experience of Independent Living Services. Experience in housing management, safeguarding, risk assessment, and using legislation to manage services safely and effectively. Strong leadership and team management skills, able to motivate a dispersed team, address performance, and nurturehigh standards. Financially astute, able to manage budgets,identifyefficiencies, andmaintainhigh-quality services while exploring new funding opportunities. Excellent communication skills, able to convey information clearly to staff, customers, stakeholders, and commissioners; confident presenting reports and using data analytics. Proficient with MS Office, Teams, SharePoint, OneDrive, and service-specific IT systems; able to manage multiple tasks and implement change effectively. Customer-centred, empathetic, innovative, flexible, and resilient, with integrity, problem-solving ability, attention to detail, and the ability to build trust and ensure confidentiality. A full UK driving license is essential for this role. DBS clearance isrequiredfor this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing: 24 February Phone screening: 2 March Interviews: 5 March TPBN1_UKTJ

Package Description: Are you looking for a rewarding career where you can really make a difference? Are you an experienced care professional looking for a change? Come and join the Agincare family as a care homeRegistered Manager Where you'll be working Click here to view the care home - Care Home in Buckinghamshire| Care Home Buckinghamshire The Chestnuts| Agincare As an Agincare employee you'll enjoy £50,000 per year Refer a friend scheme - earn up to £1000* Outstanding career development Fully funded training up to QCF level 5 Blue Light care discount package Company pension scheme What is required from you? A minimum of 12 months on your right to work in the UK Management qualification at QCF level 4 or equivalent or a willingness to work towards this qualification QCF level 4 or higher in Health & Social Care or equivalent Previous registration in a residential service preferable Demonstrable up to date knowledge of the care sector including the running of a care home and regulatory framework Excellent leadership and management skills Experience of working with vulnerable client groups Full time position - 42 hours per week. A day in the life of a Registered Manager As the Registered Manager, you will lead the team to provide a safe, caring, responsive and effective service for the residents in your care home, ensuring delivery of the highest possible care standards fully compliant with all CQC statutory regulations, whilst making sure you achieve your operational and quality assurance KPI's . Your day to day responsibilities therefore will include: Ensuring all your residents understand the care and treatment choices that are available to them and that the care is provided in a way that promotes choice, dignity and individuality Reviewing existing care provision to ensure it meets the current physical and mental health needs of your residents and in turn liaising with the residents, internal staff, health professionals, social workers and other interested parties to adapt existing plans to meet current needs Ensuring that auditing is carried out to fully understand that quality of the service being provided and taking quick reparative action if any concerns are raised Ensuring that effective risk assessments are in place to protect the needs of your residents and the overall safety of your home. Inducting new staff, and ensuring that existing staff are regularly trained, motivated, supervised and supported . Carrying out any potential disciplinary or formative action against team members as and when required. Effectively staffing your home to ensure that personnel can cover the needs of your residents and having effective contingency plans in case of unexpected absence or events. Investigating any complaints surrounding safeguarding, abuse, or delivery of your services and ensuring notifications and duty of candour are sent to the right parties. About Agincare Were a family run business that's been caring and supporting people since 1986. With over 4,500 team members, were one of the UKs largest care providers and are continuing to grow.We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices . Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently .We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities. All of our care services are regulated by the Care Quality Commission (CQC). Equal opportunities are important to us at Agincare and we welcome applications from all. *subject to terms and conditions TPBN1_UKTJ

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service. Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution.

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

Previous experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Services environment. A good understanding of the regulator’s approach to complaints.

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

You will also assist in resolving outstanding complaints related to housing and repairs.

This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards. A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service improvements. Interim SEND Complaints & Tribunals Officer.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. The successful candidate will need experience of managing stage 2 complaints, drafting responses on behalf of

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

Resolving delivery issues and tactfully dealing with occasional complaints.

A leading social services provider is looking for a candidate with extensive experience in complaints handling, especially pertaining to housing and public realm issues. The role involves managing stage 2 complaints, drafting responses for Corporate Directors, and engaging with senior stakeholders.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements. As part of their ongoing commitment to customer fairness and regulatory excelle

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO, and works across the University to ensure best practice in matters

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. As we adhere to a regulated process with defined timescales for handling complaints, youll be process-oriented, driven by a passion for problem-solving and ensuring issues

A leading Social Housing contractor is seeking a full-time Resident Liaison Officer to manage tenant complaints and ensure customer satisfaction.

Hours: Waking nights (4 on / 4 off).Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people xwzovoh to get their childhood back and create pathw

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding