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About the Role As a Customer Services Representative, you'll be at the heart of our operations, working directly with our customers to ensure they receive the best service possible. We're looking for a dynamic, proactive individual who is passionate about delivering exceptional customer experiences, and who is not afraid to roll up their sleeves and get stuck in. This is not your typical office role - we need someone who thrives in a solutions-oriented environment, can manage multiple tasks, and is always ready to tackle challenges head-on. Whether it's taking orders, resolving complaints, or helping with day-to-day queries, your ability to stay calm under pressure and keep customers happy will be essential. Your Responsibilities · Order Management & Processing: Accurately handle customer orders, ensuring all orders are processed smoothly and meet the necessary specifications. · Complaint Management: Address customer complaints quickly and effectively, with a focus on turning negative situations into positive outcomes. · Customer Inquiries: Serve as the primary point of contact for customer queries, providing expert product advice and status updates on orders. · Product Knowledge: Gain a deep understanding of our products to provide informed recommendations and solutions to customer needs. · Proactive Problem-Solving: Identify potential issues before they arise and take swift action to resolve them. · Collaboration with Teams: Work closely with colleagues from other departments, including logistics and sales, to ensure a seamless customer experience. · Flexibility & Versatility: Get involved in various tasks across the business, from admin support to helping in urgent situations - no task is too small for you. · Continuous Improvement: Contribute ideas and feedback to improve customer service processes, ensuring a higher standard of service every day. What We're Looking For · Resilience & Determination: You stay calm and focused under pressure, adapting to challenges with a solutions-driven mindset. · Hands-On & Proactive: You take the initiative, rolling up your sleeves and getting involved in tasks wherever necessary. · Problem Solver: You thrive on finding practical solutions to customer issues and are quick to take action. · Excellent Communicator: You know how to communicate clearly, listen carefully, and provide the right information, every time. · Customer-First Attitude: You always prioritise the customer, ensuring they feel valued and their needs are met. · Hard-Working & Reliable: You take ownership of your responsibilities and consistently deliver high-quality work. · Team Player: You enjoy working collaboratively with others, understanding that a team effort brings the best results. Why Join Us? · Hands-On Culture: We're a flexible, dynamic team that values a practical, get-things-done attitude. No red tape here - we roll up our sleeves and get to work! · Career Development: We're committed to your growth, with opportunities to advance in the company as you develop your skills and experience. · Supportive Team: Work alongside a team that values communication, collaboration, and mutual support. · Exciting Industry: Join a growing business in the architectural hardware sector, offering innovative products and solutions that make an impact in the industry. Apply now and take the next step in your career - where every challenge is an opportunity, and every customer matters! Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

A problem solver: you’ll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasoningsA team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the compl

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

We have an exciting opportunity for a Complaints Operations Manager to join our NS&I complaints function on a 12-month fixed term contract.

Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. Handle customer complaints and escalations via phone, email, and written correspon

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

You will also investigate complaints and resolve within the regulatory framework prescribed by the Industry Regulator and internal compliance/business standards. Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong

A housing consultancy firm in Greater London is seeking a Housing Complaints / Resolutions Officer to manage Stage 2 complaints effectively. The ideal candidate will take full ownership of complaints until resolution, ensuring high-quality responses and maintaining effective communication throughout

A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its Education and SEND services. This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compli

Strong analytical skills are needed to manage and report on complaints data. A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparentl

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

The role involves managing complaints with high standards of customer service, requiring direct experience in NHS complaints handling. A leading healthcare provider in Greater London seeks a Concerns & Complaints Officer to enhance service quality.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. Ensure complaints are fully investigated and responded to and, where necessary, draft/redraft respo

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A major water utility provider in the UK is seeking a Complaints Advisor to manage customer complaints with empathy and efficiency.

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. Being the main point of contact for customers until their case is fully resolved, handling and investigating written cus

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters. Manage and investigate customer complaints from initial receipt through to final resolution.

You will also assist in resolving outstanding complaints related to housing and repairs.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

The Deputy Head of Appeals, Complaints & Conduct Office will lead on day-to-day operational delivery within ACCO, motivating a team of caseworkers to deliver best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non‑academic matters.

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest

A major water utility company based in the UK is looking for an Administrator to join their Customer Service Complaints Team.

Building case files for all high profile complaints, including executive complaints, regulatory body complaints (Financial Ombudsman Services) and legal complaints. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints relating to mobile phone and techn

A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Please note that salary will be pro-rated for than 37 hours per week.The role of Catering Team Leader is to assist in the effective provision of the Facilities Management operational catering Team to provide excellent customer service, meeting all SLA’s, complying with Food Safety Legislation and

Please ensure you complete your.Fusion or by clicking on the application link in the section of the application form titled.REVIEW SKILLS AND QUALIFICATIONS”.ACTUAL CLOSING DATE: Applications must be received by 22 March 2026 at 11:59pm.An exciting opportunity has arisen for two full time Team L

Casual Cleaner - Fontwell Park.Be part of the team behind the scenes at one of the South's most exciting racing and events venues.Fontwell Park is looking for reliable and hardworking Casual Cleaners to support our race days and non-racing events throughout the year.From thrilling National Hunt fixt