Complaints jobs in GrimsbyCreate job alerts

A client within the Public Sector, based in North East Lincolnshire, is currently recruiting for a Building Control Surveyor to join their Building Control Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis, with the ideal candidate having experience of working within a local authority building control environment. The Role The key purpose of the role is to ensure that buildings are designed and constructed in accordance with the Building Regulations, Building Act 1984, and associated legislation, supporting the safety, health, and wellbeing of the wider community. Key responsibilities will include but not be limited to: Discharging the Council’s delegated powers and duties under the Building Act 1984 and related legislation Managing a caseload of building control applications, including plan appraisals, site inspections, regularisation, and reversion applications Undertaking inspections of domestic and low-risk non-domestic buildings to ensure compliance with Building Regulations Investigating complaints, dangerous structures, unauthorised works, and demolition control matters Providing professional advice and guidance to developers, contractors, members of the public, and internal stakeholdersThe Candidate To be considered for this role you will require: A Level 4 or Level 5 qualification in Building Control or a related subject Corporate membership of a relevant professional body such as RICS or CABE Registration with the Building Safety Regulator, or actively working towards Class 2 A–FThe below skills would be beneficial for the role: Strong knowledge of Building Regulations and local authority building control procedures Excellent written and verbal communication skills, with the ability to explain technical matters clearly Ability to interpret architectural drawings, compile reports, and carry out site inspections Strong ICT skills, including the use of building control systems and Microsoft OfficeThe client is looking to move quickly with this role and as such are offering £35 per hour Umbrella LTD Inside IR35 (approximately £27 per hour PAYE). How to Apply If this position sounds of interest, email a copy of your up-to-date CV to (url removed) or call Amelia at Service Care Construction on (phone number removed) to discuss the vacancy in more detail. Also, if this role is not of interest to you but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region. Referral Bonus If this role is not suitable for yourself but you know someone who may be interested, please pass on their details or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A respected financial services organization in Epsom and Ewell is seeking a Complaints Resolution Specialist. You will be responsible for investigating and resolving complaints impacting financial and regulatory aspects while driving client-centric changes.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

This role involves leading the customer support team, implementing strategies for handling complaints, and transforming customer data into insights for service improvement.

A healthcare provider in the UK is seeking a complaints lead for a fixed term role until August 2026. The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and colla

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints. If you require further information please contact Jo Frost, Senior Housing Complaints and Quality Officer on 01527 64252 ext:3045 or to apply please select

Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCA's complaint handling rules and relevant legislation. Experience in a compliance, complaints, or investigative role, with an understanding of regulatory expectations. To take things to the next lev

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.