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Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • HYBRID working - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training, • Cut down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: January 2026, • Location: Natwest, Newtownards, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00), • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Varous start dates from 5th January 2026 to 9th March 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

JOB TITLE: Complaints Case Officer REPORTING TO: Solicitor Complaints Manager Summary of the role Reporting to the Solicitor Complaints Manager and Head of Professional Conduct, the postholder will be responsible for processing correspondence, assisting in the initial assessment of complaints regarding the service provided by a solicitor, registering complaints for investigation, handling telephone enquiries from complainants and solicitors as required. The post holder will also have administrative responsibility for ensuring that complaint correspondence is retained on the Societys CRM casework system. The post holder will also be responsible for providing support by dealing with enquiries received from solicitors and other parties. The main duties of the post include: To investigate and respond to complaints in accordance with the Solicitors (NI) Order 1976 as amended, and The Legal Complaints and Regulation Act (NI) 2016, under the direction of the Solicitor Complaints Manager and Head of Professional Conduct. To have continued contact with members of the public and solicitors as required. To provide initial assessments of complaints for consideration by the Solicitors Complaints Committee. To provide continued administrative assistance to the Solicitors Complaints Committee as part of its secretariat from initial complaint acknowledgement to issuance of final determinations and directions. To provide the Solicitor Complaints Manager and Head of Professional Conduct with applicable complaint statistics and data. To assist in the provision of ad hoc reports as requested concerning complaints and other feedback. To communicate effectively with members of the public, the solicitors profession and third parties both by telephone and in writing. To assist the Solicitor Complaints Manager and Head of Professional Conduct in the updating of internal procedures and protocols, to maintain the effective investigation of complaints. To respond to enquiries received from solicitors and members of the public regarding individual solicitors and firms in accordance with the Solicitors (NI) Order 1976 as amended and The Legal Complaints and Regulation Act (NI) 2016. Investigate and manage a variety of complex cases with a thorough knowledge of the relevant legislation, policies and procedures including gathering, analysing, and evaluating evidence and making decisions relating to the direction of the investigation. Ensure that investigatory processes are carried out in accordance with established procedure, legislative requirements and that methods of investigation which comply with best practice. To report and present on the findings of an investigation to the Solicitors Complaints Committee. Assume responsibility for personal case load, planning and prioritising as required to ensure timescales and deadlines are met. Analyse complex, sensitive and/or contentious information, exercise professional judgement and decision-making in relation to cases. Produce analytical and evidence-based reports, with proposed recommendations. Draft formal documentation for use within the remuneration and complaints process. Participate in regular casework meetings, reporting to management with recommendations and providing up to date accurate information about cases. Maintain full and accurate records securely in respect of all investigations, whether kept manually or electronically, in line with information governance policies and to ensure accurate statistics can be produced. Maintain confidentiality. Compile and analyse statistics relating to the work of the conduct department. Undertake other duties that may reasonably be requested which are appropriate to the level of the post. Respond proactively to colleagues, participate in team working, work to corporate policies and procedures and contribute to the business of the Law Society. Participate in internal and external project groups as required. Continually review processes and procedures and develop frameworks and tools for their improvement. Undertake relevant training and where required deliver training to others. Work within a performance management framework, including participation in supervision and appraisal processes. Undertaking any other reasonable duties deemed necessary for successful delivery of the Law Societys objectives. Person specification Essential Experience: Possess a degree in law and at least two years relevant experience to include experience of formal investigation. OR At least five years relevant experience to include experience of formal investigation. Knowledge and Skills: Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages. Strong IT and typing skills. Excellent analytical skills with an ability to review a large volume of materials to clearly identify relevant facts. Excellent written communication and drafting skills, with demonstrable ability to produce clear and concise correspondence, reports, and recommendations. Excellent interpersonal, oral, and written communication skills. Excellent time management skills with the ability to prioritise tasks, work well under pressure and adjust work schedules to identify and respond to urgent matters. The ability to apply sound judgement to ensure that decisions are taken in accordance with Departmental procedures and policies. The ability to work independently, flexibly, and efficiently. Confidence to work alone, but also as part of a team. Flexibility and adaptability to changing workloads. A problem-solving approach to work. Desirable: Experience of working in a regulatory context. A relevant qualification in investigation/complaints handling. Knowledge of the general law in Northern Ireland and, specifically, the Solicitors Order (Northern Ireland) 1976, as amended and The Legal Complaints and Regulation Act (Northern Ireland) 2016. Terms of appointment This is a full time, fixed term position for 12 months with the potential to be made permanent. The position will be based at Law Society House, Victoria Street, Belfast. Some provision for homeworking is possible. The successful candidate will be expected to apply themselves full time to the business of the Law Society of Northern Ireland. They will be expected to undergo such training or attend such courses as the Law Society may consider appropriate. The Law Society of Northern Irelands conditions of employment apply. Key benefits Salary scale for the post is £29,958 to £38,947 dependent on experience. The other principal ancillary benefits are: Individual Private medical insurance with immediate opportunity to benefit. Employee portal and mobile apps for support and claim assistance. In addition to the normal public and bank holidays, a leave entitlement of 25 days per annum. A contributory pension scheme, to which the employer contributes at a rate of 10% of the salary. Death in Service at 4 times gross salary. Income protection in the event of long-term illness with added benefits. Salary sacrifice schemes, including Tech Scheme and Cycle to Work Scheme. Affinity schemes with local organisations, i.e., Victoria Square, Q Parking, Agnew Corporate, and Kingsbridge Private Hospital. Annual Health and Wellbeing Events The Law Society is an Equal Opportunities employer. Selection Process All dates are indicative and subject to change. Applications A covering letter, no longer than 2 x A4 page, and CV on how you meet the essential criteria must be submitted by 5pm, Wednesday 31st December 2025. Late or incomplete applications will not be accepted. CVs and cover letter are to be submitted via the nijobs portal however postal applications are accepted to: Helen Claney, Interim Head of People and Organisational Development The Law Society of Northern Ireland Law Society House 96 Victoria Street Belfast BT1 3GN Shortlisting andInterviews Shortlisting and Interviews will take place as soon as possible thereafter. Applicants for the post of Complaints Case Officer will be assessed in accordance with the above criteria. It is the Applicants responsibility to provide evidence in their CV, covering letter and at assessment of how well they meet the criteria. The Law Society shall if required apply essential and desirable criteria for shortlisting purposes, in the order in which they appear. Applicants will be short listed for interview only on the basis of information contained in their CV and covering letter. Only those candidates who best demonstrate in the CV and covering letter how they meet the essential and shortlisting criteria shall be selected for interview. The CV and covering letter may be used by the interview panel as part of the selection process. The Law Society may operate a reserve list for future vacancies (either at this level or lower levels) which may arise within the Law Society. The reserve list is maintained for 6 months.

Discrimination & Advice Officer Location: Belfast Salary: £15.97 per hour Contract: Temporary until 31st March 2026 Working Arrangement: Office-based (37 hours per week) About the Role VANRATH are delighted to be partnering with a leading public body to recruit a Discrimination & Advice Officer to join their Advice and Compliance Division. This is an excellent opportunity for an individual with a background in law, advisory work, or complaint handling to play a key role in promoting equality and addressing discrimination issues across Northern Ireland. Key Responsibilities Provide advice and assistance to individuals who believe they have experienced discrimination, in line with equality legislation. Assess and manage complaints received under various equality laws and codes of practice. Conduct detailed case assessments, gather relevant information and documentation, and liaise with complainants, employers, and service providers. Draft written correspondence and prepare reports or summaries to support decision-making processes. Maintain accurate and up-to-date case records using internal systems. Support the wider team in promoting awareness of equality legislation and good practice. The Ideal Candidate A Law degree (or equivalent) is highly desirable. Experience in an advisory, casework, or complaint-handling role, ideally within a public body, legal, or community sector environment. Strong understanding of equality or employment law (training will be provided where required). Excellent written and verbal communication skills with the ability to deal sensitively and professionally with the public. Strong organisational skills and attention to detail when managing case files and documentation. To Apply For further information on this vacancy or to apply, please contact Ethan at VANRATH. IND04 Skills: Advice and Guidance Policy Complaints Handling Discrimination

Join our team in Belfast as a Senior Quality Systems Specialist! Position Summary The Senior Quality Systems Specialist is responsible for leading and executing quality system improvement activities to ensure compliance with FDA 21 CFR Part 820, ISO 13485, and other applicable global medical device regulations. This role focuses on evaluating, harmonizing, and improving existing quality system processes, documentation, and controls to address opportunities for improvement identified through internal assessments and audits. Key Areas of Responsibility • Lead improvement projects related to quality system opportunities identified through internal assessments and audits., • Map and gap-analyze existing quality processes (CAPA, Complaints, Design Controls, Document Control, etc.) to identify improvement priorities., • Assess and revise quality procedures, work instructions, and forms to ensure alignment with regulatory requirements and corporate requirements, ensuring alignment with the organization’s quality system harmonization strategy., • Identify, initiate and own Nonconformances to address systemic compliance issues., • Partner cross-functionally with Manufacturing, R&D, Quality and Regulatory to implement sustainable quality improvements., • Support verification of quality system changes, ensuring effective implementation and ongoing compliance., • Facilitate document change review and approval through electronic document management system., • Collaborate with Training Team to establish training on revised quality system procedures and compliance expectations., • Track and report progress, key metrics, and issues related to quality system harmonization and improvements., • Ensure continued and effective communication with project management and stakeholders of key decisions, risks and roadblocks., • Ensure ongoing compliance with FDA, ISO 13485, MDSAP, and EU MDR throughout integration efforts., • Support internal and external audits by providing documentation and ensuring records are complete, accurate, and retrievable., • Perform other related duties as assigned Qualifications • Level 6 qualification required, preferably in a Science, Engineering, Business or related discipline., • Minimum of 3 years experience in manufacturing environment or equivalent preferred. Knowledge • Experience in regulated environment and interaction with regulatory agencies, • Understanding of FDA 21 CFR Part 820, ISO 13485, and ISO 14971., • Strong knowledge of Quality Systems (CAPA, audits, Management Review, Quality Planning, etc.), • Excellent technical writing and documentation skills., • Strong communication, project management and influencing skills., • Ability to plan, organize, and implement multiple concurrent tasks., • Strong interpersonal skills, written, oral communication and negotiations skills. Must demonstrate the ability to effectively communicate up/down and across different levels of the organization., • Analytical and problem-solving capabilities with the ability to draw insights from data quickly and to define executable actions., • Demonstrated ability to work in cross-functional team environments., • Experience in compliance risk situations. System/Computer Requirements: • Basic Microsoft Office, MS Project, Adobe Acrobat Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. Job Description Join our dedicated AML & KYC function, where you will play a key role in onboarding clients and investors and ensuring continuous monitoring of these relationships. You will work closely with internal teams, act as a subject matter expert, and contribute to a strong, compliant, and high-performing AML environment. This role suits someone detail-oriented, analytical, and committed to delivering high-quality work. What you will do • You will complete AML/KYC onboarding and periodic reviews, carrying out CDD, name screening, risk assessments, source of funds/wealth checks, and ensuring KYC documentation is accurate and up to date, • You will deliver timely and high-quality service by preparing reports, fulfilling client deliverables, and meeting agreed deadlines for your allocated funds and corporate clients, • You will act as a subject matter expert, perform quality checking on team outputs, guide junior team members, and share knowledge on client specifics and best practices, • You will identify, assess, and escalate risks, breaches, complaints, and errors in a timely manner while contributing to corrective and preventive actions, • You will act as a key contact for clients and internal stakeholders, collecting due diligence documents, responding to queries, and ensuring periodic reviews and screenings are completed efficiently, • You will support the AML Manager with reporting, administrative activities, and team initiatives, and take ownership of your own development by seeking feedback, training, and new learning opportunities, • Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile, • Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP, • Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave, • Flexible working: We recognize the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements, • Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day. Qualifications • You have strong experience in AML/KYC roles with solid knowledge of AML/CDD regulatory requirements, • You have a good understanding of Funds and Corporate structures and how they impact AML/KYC due diligence, • You have excellent organisational, prioritisation and interpersonal skills and can manage workloads under pressure, • You have strong communication skills, enabling positive interactions with clients and internal stakeholders at all levels, • You have a proactive, solutions-driven mindset with the ability to deliver consistent, high-quality outputs, • You have a formal qualification in Financial Crime (preferred but not essential) Additional Information OUR COMMITMENT TO YOU AND THE ENVIRONMENT Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in risk & control, compliance and audit to Legal Risk & Control Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. The Quality Assurance, Monitoring & Testing Senior Analyst – GLC will be a key member of the Legal Risk & Control Team supporting the Legal Department, the Regulatory Strategy and Policy (RSP) team, and the Group Decision Making & Governance Office (GDMGO) and focused on the implementation and execution of new BAU transformation processes and helping ensure appropriate adherence to firm-wide initiatives and requirements, including operational and compliance risk management programs. What You’ll Do • Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality, • Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance, • Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner, • Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process, • Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool, • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders, • Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management, • Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy, • Participate in strategic initiatives for control performance enhancements, • Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed, • Take part in Control & Monitoring Design Assessment (CMDA) meetings, • Identify any monitoring breaks and suggest enhancements What We’ll Need From You • Bachelor's/University degree, • Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry., • Ability to identify, measure, and manage key risks and controls., • Strong knowledge in the development and execution for controls., • Proven experience in control related functions in the financial industry., • Proven experience in implementing sustainable solutions and improving processes., • Understanding of compliance laws, rules, regulations, and best practices., • Understanding of Citi’s Policies, Standards, and Procedures., • Strong analytical skills to evaluate complex risk and control activities and processes., • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level., • Strong problem-solving and decision-making skills., • Ability to manage multiple tasks and priorities., • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. What We Can Offer You We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure, • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Controls Governance & Oversight Job Family: Quality Assurance, Monitoring & Testing Time Type: Full time Most Relevant Skills Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ___. View Citi’s ___ and the ___ poster.

Job Description: \n\n Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals \n\nWHAT'S IN IT FOR YOU\n\n\n* Plays a key role in the establishment of the Communications “set up” and outputs for the Airbus in Belfast, bringing local needs into alignment with Airbus communications approach in the UK as appropriate. \n\n\n\n\n* Supports the creation of interim and long term internal communications tools and channels to support the onboarding of colleagues \n\n\n\n\n* Works with the wider communications team to define and deliver key messaging and communications materials \n\n\n\n\n* Interacts with wider UK and global communications team - and the public affairs team - to manage consistent messaging to external audiences \n\n\n\nLong term scope \n\n\n* Collates, manages and prioritises requests for communication support in line with the communication plan and business priorities (prioritisation is reviewed with the HO National Comms UK in line with the strategic comms plan and annual business objectives). \n\n\n\n\n* Consults with the business regarding their communications needs to maintain a clear overall activity plan and define communication plans / topic briefs incorporating, messages and communication objectives up to the execution and analysis of the agreed comms activities. \n\n\n\n\n* Outputs may include events and engagement activities, LTTs, written articles, the development of supporting photo / video / graphics assets; to be fed into internal and external communications channels, updating RADAR (Comms governance system) as required. \n\n\n\n\n* In the case of larger projects assumes the role of the Project Leader and proactively establishes and manages a multi-functional team to ensure end-to-end process/ management of the topic to the agreed deadlines and expectations. \n\n\n\n\n* Supports good relations with the local community by working closely with site teams and local stakeholders to manage and mitigate potential for local complaints or concerns. Manages direct communications with local neighbours on non-political / regulatory topics and ensures visitor centre facilities are up to date and utilised effectively. \n\n\n\nCOMMS INTERNAL INTERACTIONS\n\n* Communication alignment with the wider UK and global commercial aviation comms team (GM); UK transdivisional external comms team (GX) \n\n\n\nAIRBUS INTERNAL INTERACTIONS\n\n\n* Site leadership teams in Belfast \n\n* Public Affairs team \n\n* HRBPs Airbus Operations in the UK \n\n* Union representatives \n\n* Local management for key topics as defined by the Head of National Communications for the UK \n\n\n\nEXTERNAL INTERACTIONS\n\n* Industry associations, local influencers, local community representatives \n\n\n\nREQUIRED QUALITIES AND COMPETENCIES FOR THE JOB\n\n This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. \n\nPersonal qualities and competencies:\n\n* Established experience in communications (internal, external, community relations) \n\n* Experience of M&A comms environment, transformation and change \n\n* Good understanding of the company structure, its products and the Airbus environment in the UK \n\n* Good understanding of Northern Ireland as an operating environment \n\n* Comms plan definition and execution \n\n* Strategic thinking while able to act and implement quickly \n\n* Ability to connect easily to different stakeholders across functions and divisions \n\n* Excellent writing skills and content creation skills \n\n* Event management capability \n\n* Understanding of local UK media and ability to engage effectively with them \n\n* Understanding of community relations and ability to engage effectively with a wide range of neighbours \n\n* Understanding of internal communications channels and ability to effectively engage with colleagues from across the business \n\n\n\n#SP_TRA\n\n #LI-CL1 \n\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\n\nCompany: \nAirbus Belfast Limited\n\nEmployment Type:\nPermanent\n-------\n\nExperience Level:\nProfessional\n\nJob Family:\nCompany Communication \n\nBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\n\n Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . \n\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description: \n\n Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals \n\nWHAT'S IN IT FOR YOU\n\n\n* Plays a key role in the establishment of the Communications “set up” and outputs for the Airbus in Belfast, bringing local needs into alignment with Airbus communications approach in the UK as appropriate. \n\n\n\n\n* Supports the creation of interim and long term internal communications tools and channels to support the onboarding of colleagues \n\n\n\n\n* Works with the wider communications team to define and deliver key messaging and communications materials \n\n\n\n\n* Interacts with wider UK and global communications team - and the public affairs team - to manage consistent messaging to external audiences \n\n\n\nLong term scope \n\n\n* Collates, manages and prioritises requests for communication support in line with the communication plan and business priorities (prioritisation is reviewed with the HO National Comms UK in line with the strategic comms plan and annual business objectives). \n\n\n\n\n* Consults with the business regarding their communications needs to maintain a clear overall activity plan and define communication plans / topic briefs incorporating, messages and communication objectives up to the execution and analysis of the agreed comms activities. \n\n\n\n\n* Outputs may include events and engagement activities, LTTs, written articles, the development of supporting photo / video / graphics assets; to be fed into internal and external communications channels, updating RADAR (Comms governance system) as required. \n\n\n\n\n* In the case of larger projects assumes the role of the Project Leader and proactively establishes and manages a multi-functional team to ensure end-to-end process/ management of the topic to the agreed deadlines and expectations. \n\n\n\n\n* Supports good relations with the local community by working closely with site teams and local stakeholders to manage and mitigate potential for local complaints or concerns. Manages direct communications with local neighbours on non-political / regulatory topics and ensures visitor centre facilities are up to date and utilised effectively. \n\n\n\nCOMMS INTERNAL INTERACTIONS\n\n* Communication alignment with the wider UK and global commercial aviation comms team (GM); UK transdivisional external comms team (GX) \n\n\n\nAIRBUS INTERNAL INTERACTIONS\n\n\n* Site leadership teams in Belfast \n\n* Public Affairs team \n\n* HRBPs Airbus Operations in the UK \n\n* Union representatives \n\n* Local management for key topics as defined by the Head of National Communications for the UK \n\n\n\nEXTERNAL INTERACTIONS\n\n* Industry associations, local influencers, local community representatives \n\n\n\nREQUIRED QUALITIES AND COMPETENCIES FOR THE JOB\n\n This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. \n\nPersonal qualities and competencies:\n\n* Established experience in communications (internal, external, community relations) \n\n* Experience of M&A comms environment, transformation and change \n\n* Good understanding of the company structure, its products and the Airbus environment in the UK \n\n* Good understanding of Northern Ireland as an operating environment \n\n* Comms plan definition and execution \n\n* Strategic thinking while able to act and implement quickly \n\n* Ability to connect easily to different stakeholders across functions and divisions \n\n* Excellent writing skills and content creation skills \n\n* Event management capability \n\n* Understanding of local UK media and ability to engage effectively with them \n\n* Understanding of community relations and ability to engage effectively with a wide range of neighbours \n\n* Understanding of internal communications channels and ability to effectively engage with colleagues from across the business \n\n\n\n#SP_TRA\n\n #LI-CL1 \n\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\n\nCompany: \nAirbus Belfast Limited\n\nEmployment Type:\nPermanent\n-------\n\nExperience Level:\nProfessional\n\nJob Family:\nCompany Communication \n\nBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\n\n Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . \n\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

VANRATH are delighted to be assisting our client, a large Public Sector organisation with the recruitment of a Complaints Case Officer to join their team based in Belfast. What's in it for you? 12-Month Fixed Term Contract £29,085 - £37,813 salary - dependent on experience Hybrid working options and supportive work-life balance Opportunities for professional development and training About your next employer You'll be joining a respected organisation within the legal and regulatory sector, dedicated to maintaining high professional standards and protecting the public interest. About you Degree in Law and at least two years' relevant experience including formal investigation work, or at least five years' relevant investigation experience Excellent analytical skills and the ability to assess large volumes of information to identify key facts Strong written communication and drafting skills, with experience preparing reports and recommendations Confident communicator with excellent interpersonal skills Highly organised, with the ability to manage multiple cases, prioritise tasks, and meet deadlines Able to exercise sound judgement and work independently while contributing effectively within a team Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint) Desirable Experience working within a regulatory or complaints-handling environment Knowledge of Northern Ireland legal frameworks, particularly professional conduct or complaints legislation Additional qualifications in investigation or complaints handling What you'll do Investigate and assess complaints about solicitor services, ensuring compliance with relevant legislation and internal procedures Prepare detailed, evidence-based reports and recommendations for consideration by professional committees Manage a personal caseload from initial registration through to final determination, ensuring accuracy and confidentiality throughout Liaise with solicitors, members of the public, and third parties, providing clear and professional communication at all times Contribute to the development and continuous improvement of procedures, systems, and reporting tools Maintain accurate case records and provide statistics and reports to management as required Participate in team meetings, performance reviews, and relevant training or project work For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence. IND04 Skills: Investigation Regulation Legal Complaints Handling Public Sector Benefits: Additional Benefits

Belfast, 12-month fixed term (maternity cover).A leading professional regulatory body is seeking a highly organised and analytical Complaints Case Officer to join their Professional Conduct team on a 12-month maternity cover contract.This is a unique opportunity for someone with strong investigation

JOB TITLE: Workflow and Allocation Manager JOB LOCATION: Belfast TERMS: Permanent role, hybrid working THE JOB As Fibrus continue to grow, we are seeking an experienced Supervisor to oversee the coordination of our installations. This is a busy and diverse office-based role, supporting the Head of Resource daily and managing the team workload to ensure all installations are coordinated in a timely and accurate manner for our customers. WHAT WILL YOU BE DOING? Supervise a team of Coordinators, delegating workload daily for Northern Ireland and Great Britain installations Plan and delegate daily duties to the team including updating trackers, reviewing jobs, routing of work, raising service calls, dealing with incoming and outgoing calls and handling any customer queries or complaints Co-ordination and delivery of Installs enabling activities i.e. poling and civils Supporting the team with daily jeopardy management of any jobs at risk Responsible for managing the team schedules Ensure installation workloads are managed in line with service level agreements and stringent timeframes Compile daily and weekly reports on install/contractor performance Create bespoke reports Mitigation and escalation as required for issues affecting performance WHAT WILL YOU BRING? Demonstrable skills in managing a diverse workload Able to prioritise workloads across a team within KPIs/SLAs A strong leader with previous people management experience IT literate including MS Excel, Powerpoint and the ability to analyse and report on data Strong communication skills, able to liaise with internal colleagues, external stakeholders and customers Telecoms or construction experience is ideal but not essential HOW TO APPLY At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. #Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Work with us Looking to start a career as a Vehicle Technician and get right where the action is in the automotive industry? Joining Kwik Fit as a Tyre Fitter is your way in. Youll have all the security that comes with joining the UKs best-loved fast-fit retailer and be part of a company that is nurturing the next generation of auto repair wizards. Worried you dont have the experience? Dont. If youre passionate about cars and ready to learn, well give you all the training you need to get on. The Day to Day Youll be part of a team who are heroes to the communities they servegiving trusted advice, costing jobs and fitting tyres that keep customers safe on the road. Tyre Fitters are also heroes in the Centre, keeping us clean, tidy and running smoothly. When you join us, youll be paired up with an expert who will get you up to speed until youre ready to succeed off your own back. Who were looking for We want to meet people who are passionate about cars, ready to learn and give it 100% for colleagues and customers. If youre a team player who takes pride in their work and gets a kick out of sending customers away safe and happy, theres a long way you can go hereand well help you get there. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers Up to 50% off at Kwik Fit Wagestreamaccess your wages before payday Eyecarefree examinations and discounted/free glasses Easy-book appointments with a free online GP Cycle-to-work scheme Free mortgage advice Life assurance Employee Assistance Programme Full-pay paternity leave About Us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. Job Reference: KF21505

Your duties will include: - Supporting the bank’s way of working to help as many customers as possible - Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business - Resolving complaints and errors quickly and m

Pension Complaints Handler - Belfast (Hybrid after 3 Months) Location: Belfast City Centre (Hybrid working available after 3 months) Position Type: Permanent Salary: £2000 - £2500 per month Hours: Monday - Friday, 09:00 - 17:00 Ashton Recruitment is seeking experienced Complaints Handlers for a le