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Job Description Field Service Manager Jobs in Liverpool at Stannah - Join Our Team! Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. We continue to evolve to meet the changing demands of the world around us. As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence. You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently. This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manger to inspire a team to deliver exceptional service aligned with our values and safety standards. The successful candidate will be based at our Warrington Service Branch, with travel across the North West expected, so a full UK driving licence is essential. Working hours: Monday-Thursday 08.00-16.45 and Friday 08.00-15:45 Field Service Manager Job Responsibilities: • Efficiently plan Engineers workloads, • Manage absence, performance, and appraisals for the team., • Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements, • Carry out regular site monitoring, • Maintain relationships with customers, addressing any queries and complaints, • Maintain credit control logs and CRM Please see here for full Job Description: _ Qualifications Field Service Manager Job Requirements: • Previous experience working within the lift industry or similar service industry with transferable skills is essential, • Relevant technical or management qualifications would be desirable, • NVQ Level 3 Lift Engineering Additional Information If you’re an experienced Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar Benefits Include: • Market Aligned Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision, • Car allowance #LDS Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic. Category:Installation & Maintenance, Keywords:Field Service Manager, Location:Liverpool, ENG-L13 9AU

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the futureRole Overview:We are seeking a Supervisor (Gas qualified) to oversee and lead a team of gas engineers across our field based operational engineers. You'll ensure that your teams work is completed safely, efficiently, and in compliance with Gas Safety regulations, industry standards, and company procedures. The successful candidate will have a strong technical background in gas systems, excellent leadership skills, and a proactive approach to quality assurance and regulatory compliance.Key Responsibilities: Supervise and support a team of Gas Engineers across planned and reactive maintenance, installations, and inspectionsCarry out quality control checks and post-inspection audits to ensure compliance with Gas Safe and company standardsProvide technical advice and on-site guidance to engineers for complex gas installations or fault diagnosticsLead on communication and deliver toolbox talks and ensure all team members follow health & safety protocols, risk assessments, and safe working practicesEnsure all gas-related works are correctly documented, including issuing gas safety certificates and maintenance reportsSupport training and mentoring of junior engineers or apprenticesLiaise with clients, contractors, and internal departments to resolve issues and maintain high service delivery standardsMaintain up-to-date knowledge of gas legislation and ensure the company remains compliant with all regulatory requirementsAssist with stock control, equipment calibration, and tool condition checks for gas-related tools and partsGeneral Supervision of field-based teams - managing and monitoring employee absence, reviewing performance and quality, conducting investigations where necessary and recruitment initiativesProvide support when mobilising new contracts, with the ability to put your own personal stamp on the situationAssist with technical support, and mentoring and training of engineersWork within and deliver to set budgets ensuring KPI's are met along with contractual complianceEnsure you have full operational duties on your contracts and attend contract meeting with clients when requiredMonitor parts usage and ensuring regular van stock checks are undertakenChampion customer service, diffuse and satisfactorily resolve escalated complaints, responding to feedback from customers and clients and take appropriate action;Performance data production, analysis, and reportingTranslate corporate objectives into operational achievements and successSkills & Experience Valid domestic gas qualifications : CCN1, CENWAT, HTR1, CKR1 (essential)A full UK driving license (essential)Experience in working in domestic heating and previous practical Supervisory experience, ideally within a Gas/Utilities capacity (essential)Knowledge of current gas regulations, standards, and Health & Safety legislationExcellent leadership and communication skillsAbility to resolve issues promptly and effectivelyWhat we offer?We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: £37,000-£40,000 depending on experienceCompany vehicle and fuel card suppliedUniform, PPE & mobile device suppliedContributory pension schemeLife assurance20 days + Bank holidays (service based increasing holiday scheme)Enhanced maternity, paternity, adoption leave and other family friendly policiesSureserve Benefits Hub, accessing over 1000 retail discountsVirtual GP service, available for employees and immediate familyEmployee Assistance Programme (EAP)Bike2Work SchemeEV Car SchemeEmployee engagement events and "Employee Voice" programmesStrong opportunities for career growth and development"Sureserve Legends" - celebrating the fantastic ways in which our employees live our valuesCommitted to Diversity & InclusionSureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.Reasonable AdjustmentsAs part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact .Pre Employment ChecksSuccessful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.TPBN1_UKTJ

Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.\n \n \n \n \n \n With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.\n \n \n \n \n \n Our areas of expertise include Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Inquiries. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.\n \n \n \n \n \n We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.\n \n \n \n \n \n The Head of Enforcement leads the firm’s enforcement and recovery function, overseeing the execution of court judgements, debt recovery strategies, asset tracing, and enforcement proceedings. This role ensures efficient, compliant, and commercial enforcement activities while driving client satisfaction and revenue generation.\n \n \n \n \n \n Key Responsibilities\n \n \n Leadership & Strategy\n \n \n · Develop and implement the firm’s enforcement strategy aligned with business objectives\n \n \n · Lead, manage, and mentor the enforcement team (lawyers, paralegals, support staff)\n \n \n · Monitor performance targets (recoveries, timelines, cost efficiency) and monitor delivery\n \n \n · Drive innovation in enforcement processes, including use of technology and data\n \n \n Enforcement & Recovery Management\n \n \n · Oversee all enforcement actions, including:\n \n \n · Part 8 procedures’\n \n \n · Writs/warrants of control\n \n \n · Charging orders\n \n \n · Attachment of earnings orders\n \n \n · Third-party debt orders\n \n \n · Insolvency actions (bankruptcy/winding-up)\n \n \n · Advise on complex or high-value enforcement strategies\n \n \n · Supervise asset tracing and recovery efforts\n \n \n · Ensure effective case progression from judgment to recovery\n \n \n · Ensure all enforcement activities comply with relevant legal and regulatory frameworks (e.g., FCA, SRA, CPR)\n \n \n · Oversee complaints handling related to enforcement actions\n \n \n Client Relationship Management\n \n \n · Act as senior point of contact for clients\n \n \n · Provide strategic advice on enforcement options and risks\n \n \n · Deliver regular reporting on recovery performance and outcomes\n \n \n \n \n \n Operational Performance\n \n \n · Improve workflow efficiency and case management systems\n \n \n · Track KPIs including recovery rates, turnaround times, and client satisfaction\n \n \n \n \n \n Key Skills & Experience\n \n \n Essential\n \n \n · Qualified solicitor (or equivalent) with significant experience in litigation and enforcement\n \n \n · Strong technical expertise in civil procedure rules and enforcement mechanisms\n \n \n · Proven leadership and team management experience\n \n \n · Commercial awareness and client-focused mindset\n \n \n · Experience handling high-volume and high-value enforcement portfolios\n \n \n Desirable\n \n \n · Previous experience with Proclaim\n \n \n · Experience in debt recovery, insolvency, or asset recovery\n \n \n · Familiarity with enforcement technology platforms and data analytics\n \n \n · Established client relationships or business development track record\n \n \n Key Competencies\n \n \n · Strategic thinking and alignment\n \n \n · Leadership and people development\n \n \n · Negotiation and influencing skills\n \n \n · Attention to detail and risk awareness\n \n \n · Results-driven with strong accountability\n \n \n Reporting Line\n \n \n · Reports to: Director/ Head of Litigation\n \n \n · Direct reports: Enforcement team (lawyers, paralegals, admin)\n \n \n \n What we offer in return:\n \n \n We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.\n \n \n · A competitive salary\n \n \n · 32 days' annual leave (including bank holidays).\n \n \n · Income protection, dental plan, critical illness cover & death in service cover\n \n \n · Employee Assistant Programme.\n \n \n · Workplace pension scheme.\n \n \n · Free onsite weekly classes and well-being programmes.\n \n \n · Discounted onsite Restaurant, Coffee Shop / Café.\n \n \n · Secure bike storage.\n \n \n · The opportunity to develop a rewarding and successful career with a wonderful Law firm.

Tribunal and Complaints Officer (SEND) \n Liverpool | £400 per day Ltd | 35 hours per week | Hybrid – 2 days per week on site | Interim Contract \n We are currently recruiting for an experienced Tribunal and Complaints Officer to join a Local Authority SEND service based in Liverpool. This interim opportunity has been created to provide additional capacity to reduce a backlog of SEND complaints and tribunal cases, supporting a key corporate priority. This role is ideal for a SEND professional with extensive experience managing complaints and tribunal processes within a Local Authority environment. You will be expected to hit the ground running, managing complex cases while ensuring compliance with statutory requirements and supporting positive outcomes for children and young people. \n Key Responsibilities \n\n • Manage a caseload of SEND complaints and tribunal cases.\n, • Prepare comprehensive tribunal documentation, witness statements, and case files.\n, • Draft responses to formal complaints in line with corporate and statutory procedures.\n, • Liaise with parents, carers, schools, legal representatives, and internal stakeholders.\n, • Ensure all cases are progressed within statutory timescales.\n, • Contribute to reducing the existing backlog of complaints and tribunals.\n\n Essential Requirements \n\n • Proven experience managing SEND complaints and tribunal cases within a Local Authority.\n, • Strong knowledge of SEND legislation, the EHCP process, and SEND Tribunal procedures.\n, • Experience preparing tribunal bundles and supporting legal proceedings.\n, • Excellent communication, organisation, and case management skills.\n, • Ability to work independently in a fast-paced environment.\n\n If you have the experience and expertise to make an immediate impact within a busy SEND service, we'd love to hear from you. \n To find out more information please contact Lily at \n Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Reference number: JR256733 \n Location: Liverpool \n Working pattern: Full Time, 37.5 hours per week \n Contract Type: Permanent \n Number of roles: 1 \n Salary: £26,000 per annum \n \n We are looking for a Senior Teacher to join our team. \n \n The Senior Teacher supports the teaching team and assists the DoS in ensuring K+ programmes are delivered to the highest possible standard. They deliver well planned, engaging and successful lessons in line with the KI Languages Teaching Standards. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority. \n \n What you’ll bring to the role \n \n Experience (Essential) \n -Experience in administration work (preferably in an ELT environment) \n -Experience in developing learner autonomy \n -Experience in effective student counselling and tutorials \n -Experience in teaching a variety of levels \n -Experience in teaching exam preparation and/or business classes \n -Experience in using IWBs in the classroom \n -Experience in working in a customer-facing environment \n -3 years EFL teaching experience \n \n Experience (Desirable) \n -Experience in British Council inspections \n -Experience in conducting teacher observations \n -Experience in curriculum design \n -Experience in dealing with and solving complaints \n -Experience in recruitment \n -Experience in student assessment \n -Experience in teacher development \n \n What we do \n \n Every year, Kaplan International Languages(KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. \n \n What we offer \n \n As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: \n\n • 28 days annual leave*\n, • Big discounts on Kaplan courses for you and your family\n, • 24/7 confidential helpline providing counselling and other support services\n, • Company pension contributions\n, • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels\n, • Medicash Health Cash Plan\n\n \n *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. \n \n How to apply \n \n To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 15th July 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Job Title: Customer Service Advisor Contract Type: Permanent Salary: £27,726.42 (£30,472.75 is achieved after 12months successful performance in the role Working Hours: 35 Working Pattern: Sunday to Monday shift rota from 07:00am to 10:00pm including bank holidays Location: Speke, LiverpoolWhy Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families. If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role. A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound) • Think on your feet to solve a problem ensuring the best possible outcome for our tenants • Work in collaboration with other internal and external teams to provide effective outcomes • Have the confidence to handle challenging calls including customer dissatisfaction and complaints • Accurately recording and maintaining customer records on our CRM system • Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered • Have a good working knowledge of our policies and procedures • Liaising with other areas of the wider business to ensure speedy resolutions • Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help • Be flexible to business changes, tasks and processes and being adaptable to your workload What You’ll Need • Enthusiasm and passion bringing energy to the role • You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them • Display confidence on the phone in speaking to strangers and getting to grips with their query • The ability to problem-solve with a positive and proactive approach • Ability to move between media channels and support other areas as and when required • Positive mindset to want to help change the lives of our customers • Confidence to put forward your ideas and suggest new ways of working • You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward! • Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers • Computer and IT literate to navigate multiple systems and software applications What We Will Offer You • Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed • Competitive Pay and Generous Pension • 28 Days Holiday plus Bank Holidays • Investment in your learning and development • Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s • Extensive induction programme to set you up for success • Opportunities for growth, development and career advancement • Opportunities to give back to the community and take part in volunteering days and charity events • Annual Star awards to reward and recognise the fantastic contributions of our people • Modern office space with private parking • Free hot drinks Are you ready to make a difference? If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family! Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Apply today and join us in enhancing the everyday lives of our customers! Recruitment Process Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.

Customer Service Administrator \n Location: Liverpool \n Hours: Hybrid working, 35.75 hours per week, Monday to Friday between 8:00am and 6:00pm \n Salary: £24,750 \n Holidays: 26 days plus bank holidays \n About the Role: \n We are recruiting on behalf of a well-established and highly respected organisation seeking a confident and customer-focused Customer Service Administrator to join their busy contact centre team. \n This is a predominantly telephone-based role where you'll be speaking with customers daily, handling a wide range of enquiries and delivering an outstanding customer experience. You'll be the first point of contact, taking ownership of customer queries, providing accurate information, and resolving issues efficiently. \n If you enjoy speaking with people, building rapport over the phone, and finding solutions to help customers, this could be the ideal opportunity for you. \n Key Responsibilities: \n\n • Handle a high volume of inbound and outbound customer calls in a professional and friendly manner\n, • Act as the first point of contact for customer enquiries and requests\n, • Take ownership of customer issues and see them through to resolution\n, • Provide clear, accurate, and timely information over the telephone\n, • Build rapport and trust with customers during every interaction\n, • Ensure conversations are handled with empathy, professionalism, and confidence\n, • Complete security and customer verification checks before discussing account information\n, • Accurately update customer records and maintain detailed call notes\n, • Manage complaints and escalations in line with company procedures\n, • Work towards individual and team service, quality, and productivity targets\n, • Contribute to a positive and supportive team environment\n\n What We're Looking For: \n Essential: \n\n • Excellent telephone communication skills\n, • Previous experience in a customer-facing environment\n, • Confidence handling customer conversations and managing challenging calls\n, • Strong listening skills and the ability to ask effective questions\n, • A professional and empathetic approach when dealing with customers\n, • Good attention to detail and administrative accuracy\n, • Ability to follow processes and procedures consistently\n, • Strong problem-solving skills and a customer-first mindset\n\n Desirable: \n\n • Previous contact centre, call centre, or telephone-based customer service experience\n, • Experience working to call quality and performance targets\n, • Experience handling complaints or complex customer enquiries\n, • Experience within a regulated environment such as financial services, insurance, healthcare, or utilities\n\n What's on Offer? \n\n • Full training and ongoing coaching\n, • A supportive and collaborative team environment\n, • Career development opportunities\n, • Competitive salary and benefits package\n, • The opportunity to join a stable and growing organisation that values excellent customer service\n\n Ideal Candidate: \n We're looking for someone who genuinely enjoys speaking with customers and can remain calm, professional, and solution-focused on every call. You'll be comfortable working in a fast-paced contact centre environment, balancing quality conversations with productivity targets while always putting the customer first. \n

Company description: \n Location: Liverpool, England, United Kingdom Job ID: 88812 We Elevate... Quality of urban life\n \n Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. \n \n Join us as a Service Leader\n We are currently recruiting for a Service Leader to join our Team in the North and Scotland reigon. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: \n This is a full time and permanent role. \n Job description: \n\n • Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit\n, • Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions\n, • Deliver repair sales targets as determined by the Regional Director\n, • Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency\n, • Manage and follow-up actions of customer claims and complaints\n, • Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction\n, • Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist\n, • Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team\n, • Manage non-chargeable repairs to control costs as best as possible\n, • Support sales lead activities in the recovery lost units\n, • Supporting employee on the job training and skills development\n, • Conduct at least monthly ‘drum beat’ meetings as a group or one to one as required with first line reports\n\n Profile description: \n\n • Degree or equivalent in a relevant technical or business field\n, • 5–7 years experience managing a service business unit in a related industry\n, • Experience managing customer relationships\n, • Management or leadership experience\n, • Experience with profit and loss (P&L) responsibility\n, • Knowledge of the lift industry or facilities management is preferred\n, • Technical and commercial understanding of the lift industry is a plus\n, • SAP experience is an advantage\n, • Excellent communication and relationship-building skills\n, • Strong decision-making and problem-solving abilities\n, • Attention to detail and strong written and verbal communication\n, • Able to work under pressure and meet deadlines\n, • Willingness to travel as needed\n\n We offer: \n\n • \n \n, • \n Competitive salary with a discretionary annual bonus \n • \n Company car or allowance (for eligible roles) \n • \n 25 days’ holiday plus bank holidays, and an annual paid volunteering day \n • \n Pension scheme with 6% company contribution \n • \n Comprehensive life assurance \n • \n Enhanced family leave \n • \n Private medical cover with a trusted provider, plus 24/7 virtual GP access \n • \n Employee Assistance Programme offering confidential support \n • \n Free eye tests and eyewear discounts \n • \n Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts \n \n

Senior Solicitor – Financial Mis-Selling \n Liverpool (Hybrid working) \n Full-time \n Circa £60,000+ \n \n A well-established and growing claimant law firm is seeking an experienced Senior Solicitor to take a pivotal role within its motor finance mis-selling practice. \n This opportunity would suit a solicitor who enjoys combining hands-on litigation with leading teams, shaping strategy, and improving high-volume case delivery. \n The Role \n You will play a key role in supporting teams running large volumes of litigated and non-litigated claims, while also personally managing complex and atypical cases, including omnibus actions. \n The position involves close collaboration with legal, operational and technical teams to ensure cases are progressed efficiently, compliantly and to the best possible outcome for clients. \n Key areas of focus include: \n\n • Oversight of litigated and pre-litigation motor finance claims\n, • Challenging counterparties on disclosure, complaints handling and recognition of representation\n, • Advising on and maintaining CFAs, DBAs and engagement documentation\n, • Providing legal support where statutory or regulatory breaches arise\n, • Horizon scanning for developments in financial mis-selling law and regulation\n, • Sampling communications and workflows to ensure regulatory compliance\n, • Developing strategies to maximise recoverable costs without compromising results\n, • Contributing to workflow, system and process design, with a strong focus on efficiency and technology\n\n Responsibilities: \n\n • Running fully litigated cases, including drafting pleadings and applications\n, • Managing evidence, disclosure and interlocutory matters\n, • Applying the Civil Procedure Rules with confidence\n, • Mentoring, supporting and training fee-earning teams\n, • Leading by example while remaining fee-earning\n, • Embedding best practice across high-volume teams\n\n About You: \n\n • Qualified solicitor with a minimum of 5 years PQE (ideal range 5–10 years)\n, • Strong experience running your own litigated caseload\n, • Proven drafting ability and solid CPR knowledge\n, • Experience supervising or mentoring junior fee earners\n, • Commercially aware, organised and detail-focused\n, • Interested in process improvement and legal technology\n, • A proactive leader with a strong sense of ownership\n\n What’s on Offer: \n\n • A collaborative, high-calibre working environment\n, • Hybrid working with flexibility\n, • Access to advanced, proprietary legal technology\n, • Influence over how cases, teams and systems evolve\n, • Clear long-term progression within a forward-thinking firm\n\n If you are keen to find out more, please contact Adam Norris at Reed for a confidential discussion.

Claims Handler / Supervisor / Team Leader \n \n Job Market – Claims / Legal - Disease / NIHL / Military \n \n Claims Handler / Supervisor / Team Leader - About the role \n My client are actively seeking experienced Litigated Claims Handlers to join and provide support and leadership to their teams. \n You will provide support the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to the business. You will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team. \n \n Claims Handler / Supervisor / Team Leader – Key duties \n Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases. \n Provide supervision and technical support to their team, enabling individuals to continue to progress in role. \n Ensure compliance with benchmarks set by the business and by clients whilst driving quality of delivery. \n Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. \n Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible. \n Complete projects and process updates in order to improve current operating practices or to address specific client issues. \n Ensure compliance with the SRA Standards & Regulations. \n \n Claims Handler / Supervisor / Team Leader – Key requirements \n Experience in the file handing of disease claims with a handling authority of £100k. \n Technical knowledge of a NIHL Claims, Disease Claims and / or Military Claims. \n Proficient in all stages of both the pre litigation and litigation process of disease claims. \n \n Demonstrate some prior experience of: \n Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable). \n Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability. \n Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. \n \n Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. \n A copy of our D&I policy can be made available upon request. \n Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply. \n \n \n

Team Leader - Customer Communications\n Location: Liverpool (hybrid/office-based)Salary: Starting from £34,917Hours: 35.75 per week, Monday-Friday (08:00-18:00)A well-established, purpose-driven organisation based in Liverpool is seeking a Team Leader - Customer Communications to join its growing customer operations function. This is an exciting opportunity to lead a high-performing team in a regulated environment, driving excellent customer outcomes across digital channels. Working within a supportive and people-focused culture, you will play a key role in shaping how customers are supported through modern communication platforms, ensuring every interaction is handled with care, empathy, and professionalism. The RoleAs a Team Leader, you will be responsible for managing and developing a team delivering customer service via digital channels such as email, app messaging, and other emerging platforms. You will ensure all customer interactions are resolved efficiently and to a high standard, balancing quality, productivity, and compliance.Main Responsibilities to Include:\n Leadership & People Management \n\n • Lead, motivate, and develop a high-performing customer communications team\n, • Provide coaching, regular feedback, and structured performance management\n, • Conduct 1:1s, reviews, and development planning\n, • Foster a positive, engaged, and collaborative team culture\n\n Customer Experience \n\n • Ensure all customer enquiries are managed end-to-end\n, • Promote a first-response resolution approach\n, • Maintain high standards of written communication (clarity, tone, accuracy)\n, • Support complex or sensitive cases, including complaints\n\n Quality, Compliance & Process \n\n • Ensure adherence to regulatory requirements and internal processes\n, • Oversee complaint handling and response quality\n, • Monitor quality assurance outcomes and identify improvement opportunities\n, • Ensure all activity meets audit and compliance standards\n\n Performance & Continuous Improvement \n\n • Manage KPIs across quality, productivity, and customer outcomes\n, • Use MI, QA insights, and feedback to drive improvements\n, • Monitor workloads, volumes, and service levels\n, • Support change initiatives and evolving digital communication strategies\n\n Customer Care \n\n • Ensure vulnerable customers are identified and appropriately supported\n, • Promote a customer-first and empathetic approach across the team\nAbout You\n Essential: \n\n • Proven experience in a team leadership or supervisory role\n, • Strong people management, coaching, and development skills\n, • Excellent written communication and attention to detail\n, • Experience delivering high-quality customer service\n, • Ability to manage competing priorities effectively\n, • Understanding of quality, compliance, and process-driven environments\n\n Desirable: \n\n • Experience in digital customer communications (email, messaging platforms)\n, • Background in a regulated or financial services environment\n, • Experience handling complaints and complex cases\n, • Familiarity with QA frameworks and performance metrics\nWhat's on Offer\n\n, • Competitive starting salary from £34,917\n, • Supportive and collaborative working environment\n, • Strong focus on employee wellbeing and development\n, • Opportunity to make a meaningful impact within a purpose-led organisation\n

Solicitor or Barrister – Associate / Senior Associate – Healthcare \n \n Liverpool | Hybrid Working | Excellent Salary & Benefits | to £68,000 \n Join one of the UK's leading healthcare law teams \n \n This leading healthcare law practices is looking for a solicitor or barrister to handle a caseload of inquest matters. \n \n The team advises NHS bodies as well as independent healthcare providers and other public sector organisations on some of the most complex and sensitive healthcare matters in the country. \n \n A varied and intellectually stimulating role \n \n This is an excellent opportunity to build a specialist practice acting for NHS Trusts and healthcare organisations on a broad range of challenging and rewarding work, including: \n \n\n • Representing clients at healthcare inquests, including jury inquests\n, • Advocacy at Coroner's Courts\n, • Court of Protection and best interests applications\n, • Judicial review and wider public law matters\n, • Human rights and governance issues\n, • Patient complaints and Ombudsman investigations\n, • Serious incident investigations\n, • Mental health and wider healthcare regulatory issues\n, • Information governance and healthcare legislation\n\n \n You'll work closely with recognised specialists across healthcare, public law and regulatory disciplines, gaining exposure to high-profile matters that genuinely make a difference to public services. \n \n More than just inquest work \n \n Whilst inquest work will form a key part of your practice, you'll also have the opportunity to broaden your expertise into wider advisory and public law work, providing an excellent platform for long-term career development. \n \n The role also offers opportunities to become involved in business development, client training and helping shape new services for one of the firm's fastest-growing practice areas. \n \n What we're looking for \n \n Applications are welcomed from qualified solicitors or barristers who can ideally demonstrate: \n \n\n • Experience handling healthcare inquests\n, • Advocacy experience within Coroner's Courts\n, • Previous healthcare law experience\n, • Excellent client relationship and communication skills\n, • Strong organisational skills and attention to detail\n, • A collaborative approach and commercial outlook\n\n \n The client is also potentially open to candidates who are looking for a retrain into this area of law. \n \n Apply in confidence or contact us for a confidential discussion.

Legal Counsel (3–6 PQE) \n Location: Liverpool (3 days per week in the office) \n Salary: Competitive + Benefits \n \n As a specialist legal recruiter, our client has asked us to recruit a commercial Legal Counsel (3–6 PQE). This role offers exposure to a broad range of commercial and regulatory matters, with a particular focus on consumer credit and financial services regulation. \n \n Working closely with senior stakeholders across the business, you will provide commercially focused legal advice and support strategic initiatives in a fast-paced, highly regulated environment. \n \n Key Responsibilities \n\n • Draft, review and negotiate a wide range of commercial contracts, including supplier, outsourcing, technology, SaaS, consultancy and partnership agreements.\n, • Provide legal advice on consumer credit legislation and regulatory requirements, including FCA rules, CONC, Consumer Duty and wider financial services regulations.\n, • Support the development, launch and ongoing management of financial products and services, identifying legal and regulatory risks and delivering practical solutions.\n, • Advise senior stakeholders on commercial, legal and regulatory matters, ensuring business activities remain aligned with the organisation's risk framework and compliance obligations.\n, • Assist with regulatory enquiries, customer complaints, disputes and investigations, managing relationships with external counsel where required.\n, • Contribute to legal governance initiatives, including policy development, contract management processes, regulatory horizon scanning and the delivery of legal training across the business.\n\n \n Candidate Profile \n\n • Qualified Solicitor with 3–6 years' PQE.\n, • Experience gained within a reputable law firm and/or in-house legal team.\n, • Strong background in commercial contracts, ideally with exposure to consumer credit matters.\n, • Knowledge of FCA regulation, Consumer Duty and the UK regulatory landscape.\n, • Commercially astute with excellent stakeholder management and communication skills.\n, • Able to work independently while building effective relationships across a diverse business.\n, • Willing and able to attend the Liverpool office three days per week.\n\n \n Why Apply? \n This is an excellent opportunity for a commercially focused lawyer looking to move into, or further develop, their in-house career within a growing financial services business. You'll gain broad exposure to strategic legal work, work closely with senior decision-makers and play a key role in supporting the organisation's continued growth and regulatory compliance.

\n Are you an experienced Litigation Lawyer looking to join a values led, award winning legal group that truly puts people first? At Jackson Lees Group, we exist to make a positive difference for our clients, our colleagues and the communities we serve. You will join a supportive and inclusive litigation team where high quality legal work, collaboration and outstanding client care sit at the heart of everything we do. With your expertise genuinely valued, your wellbeing prioritised, and your ongoing professional development and long term career progression actively supported. \n The Jackson Lees Group is a leading North West law firm and part of The MAPD Group. What started as a small Liverpool practice has grown into a multi‑office firm with more than 200 colleagues across Liverpool, Hoylake, Heswall and Churchtown. We are proud of our culture, our values, and our commitment to delivering exceptional legal services while supporting our people to be the best version of themselves. What do we need?\n We are looking to recruit an experienced Litigation Lawyer / Fee Earner to join our growing team. This role is suitable for qualified Solicitors, CILEX Lawyers or experienced Case Handlers with a strong litigation background. \n You will manage your own caseload, deliver first‑class client service and contribute to the continued success and reputation of the firm. Overall purpose of the role:\n To provide first rate legal services to our clients according to their specific needs, ensuring full compliance with policies and procedures laid out by the group and by regulatory bodies. To always act as an ambassador for the group, actively promoting its services. Key Responsibilities:\n \n • Managing a varied litigation caseload, providing high-quality legal advice tailored to each client’s needs\n, • Delivering excellent client care in line with Jackson Lees Group values and regulatory requirements\n, • Ensuring files are managed efficiently, accurately and in accordance with internal policies and procedures\n, • Recording time, billing and financial information accurately and in line with agreed targets\n, • Proactively identifying and managing risk, including complaints and claims where applicable\n, • Building and maintaining strong relationships with new and existing clients\n, • Actively contributing to business development and the promotion of Jackson Lees Group services\n, • Supporting and supervising junior colleagues where appropriate\n, • Participating in departmental meetings and contributing ideas to improve systems, service delivery and client experience\n, • Keeping professional knowledge up to date and meeting CPD requirements\n What we’re looking for:\n \n, • Qualified Solicitor, CILEX Lawyer or experienced Litigation Fee Earner\n, • Proven experience managing your own caseload within a litigation environment\n, • Strong technical ability alongside excellent client care skills\n, • Confident communicator with good organisational and time management skills\n, • Commercially aware with a proactive and professional approach\n, • Comfortable working collaboratively as part of a team, while also working independently\n, • Committed to ongoing development and maintaining high professional standards\n, • Experience handling TOLATA matters, with a strong understanding of property and trust disputes between co‑owners.\n, • Exposure to contentious probate work, including inheritance disputes, estate challenges and related litigation.\n What’s in it for you?\n \n, • Competitive basic salary\n, • Excellent bonus structure\n, • Company pension scheme\n, • Death in Service cover\n, • Employee Assistance Programme\n, • PayCare Health Provider\n, • Company and social events\n, • Unlimited access to our internal training academy\n, • Clear progression opportunities\n \n Jackson Lees Group (a part of The MAPD Group) is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds. We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages. \n #J-18808-Ljbffr

About the Role: As a CBRE Fabric Technician, you will be responsible for proactive and reactive building maintenance and repair services for client contracts. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do: Support clients in an efficient and courteous manner, with a strong focus on customer care. Perform ongoing preventive maintenance and repairs on facilities. Assist with the installation and modification of building equipment and systems. Inspect new or existing installations for compliance with building codes and safety regulations. Assist engineering staff in a wide range of duties as required. Respond to common inquiries or complaints from clients, co-workers, and supervisors. Take measures to ensure that all systems are operating in the most efficient manner. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance.What You'll Need: High School Diploma, GED, or trade school diploma with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Valid Driver's license required. Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset

Claims Handler / Supervisor / Team Leader Job Market – Claims / Legal - Disease / NIHL / Military Claims Handler / Supervisor / Team Leader - About the role My client are actively seeking experienced Litigated Claims Handlers to join and provide support and leadership to their teams. You will provide support the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to the business. You will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team. Claims Handler / Supervisor / Team Leader – Key duties Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases. Provide supervision and technical support to their team, enabling individuals to continue to progress in role. Ensure compliance with benchmarks set by the business and by clients whilst driving quality of delivery. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible. Complete projects and process updates in order to improve current operating practices or to address specific client issues. Ensure compliance with the SRA Standards & Regulations. Claims Handler / Supervisor / Team Leader – Key requirements Experience in the file handing of disease claims with a handling authority of £100k. Technical knowledge of a NIHL Claims, Disease Claims and / or Military Claims. Proficient in all stages of both the pre litigation and litigation process of disease claims. Demonstrate some prior experience of: Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable). Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability. Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply

Technical Manager (Financial Planning) Location: Liverpool Salary: Negotiable depending on experience Hours: 9:00-5:00 Monday to Thursday, 9:00-3:00 Friday Working Pattern: Full-time | Hybrid available after probation Benefits: 10x Death in Service Private Medical Insurance 25 days holiday + bank holidays (calculated in hours for flexibility) Birthday off Cycle to Work scheme 5% pensionWe are currently working with a well-established and growing financial planning firm seeking an experienced Technical Manager to lead and develop their technical function. This is a key leadership role, responsible for overseeing the delivery of high-quality financial planning support, ensuring compliance, and driving operational efficiency across the technical team. You will play a pivotal part in supporting Financial Planners and Advisers, allowing them to focus on client relationships while you ensure the technical delivery is accurate, compliant, and efficient. Key Responsibilities Lead, manage and develop the Technical Team, overseeing daily workflow and task allocation Act as the first point of contact for technical queries and team support Ensure all technical output meets regulatory and compliance requirements Oversee the preparation of: Financial analysis and cashflow modelling Product research and recommendations Financial plans and suitability reports Manage technical management information (MI) and provide reports to senior leadership Contribute to and improve operational procedures, templates, and processes Support Financial Planners and Advisers with client strategies and technical insight Liaise with providers and third parties to deliver client outcomes Assist with technical projects, client queries, and complaints where required Oversee compliance administration and governance activitiesLeadership & Team Management Manage and mentor Technical Specialists, Assistants, and Compliance staff Conduct team briefings and ensure effective communication across the function Oversee performance, development, and training within the team About You Strong background within financial planning support / paraplanning Proven experience managing or supervising a technical or paraplanning team Excellent knowledge of financial products, suitability reporting, and compliance requirements Highly organised with strong workflow management skills Confident communicator with the ability to support both internal teams and clients Ability to manage multiple priorities in a fast-paced environment Certification to provide client advice would be beneficial but is not essential.Why Join? Opportunity to step into a senior leadership role Work with a highly professional and supportive team Play a key role in shaping technical operations and processes Competitive salary and benefits packageInterested? - For more information or a confidential discussion, please get in touch. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Tribunal and Complaints Officer (SEND) North West Local Authority £400 per day (umbrella) Initial 3-Month Contract | Immediate Start A North West Local Authority is seeking an experienced Tribunal and Complaints Officer to provide interim support within their SEND service. This role has been created to help address a backlog of complaints and tribunal cases, which is a key corporate priority. Key Details: £400 per day (umbrella) 35 hours per week Hybrid working – minimum 2 days per week on site Initial 3-month contract Immediate startRole Overview You will play a critical role in supporting the Local Authority to reduce the volume of SEND complaints and tribunal cases. Working as part of the wider SEND team, you will provide specialist expertise to ensure cases are managed effectively, efficiently, and in line with statutory requirements. Key Responsibilities Manage and respond to SEND complaints in line with statutory guidance and local procedures Lead on tribunal cases, including preparation of documentation, evidence gathering, and case management Work collaboratively with internal teams and external partners to resolve disputes at the earliest opportunity Provide expert advice on SEND legislation, particularly in relation to tribunal processes Support the service in reducing backlog and improving overall performance Ensure all work is completed within required timescales and to a high standardPerson Specification Proven track record of managing SEND complaints and tribunal processes within a Local Authority setting In-depth knowledge of SEND legislation, including tribunal procedures Strong case management and organisational skills Ability to work independently and deliver results in a fast-paced environment Excellent written and verbal communication skills, including report writing and case preparation Experience working with multi-agency partners and stakeholdersAdditional Information This is an interim position designed to provide short-term capacity and support. It is not expected to become a permanent role. If you are a SEND specialist with extensive tribunal and complaints experience and are available for an immediate start, we encourage you to apply

Principal Examiner and Content Author for T Levels Science (Core Paper Chemistry) About Pearson At Pearson we're committed to a world that's always learning. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology, and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses. Principal Examiner Purpose The Principal Examiner is there to ensure that the standards of an externally assessed unit(s)/module(s)/component(s) are maintained and are consistent with the unit specification and assessment criteria. The Principal Examiner should oversee the standardisation of Examiners. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute. Read all Pearson policies and guidance prior to undertaking contracted activities. Respect the confidentiality of centres and learners. Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson. Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability. Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson. Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account. Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities. Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or Safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: Ensuring the timely delivery of your contracted unit(s)/module(s)/component(s). Updating the mark scheme/guidance before the pre-standardisation meeting, taking into account actual candidates' responses and feedback from supervisors/Examiners. Leading meetings such as pre-standardisation and standardisation and participating in others such as appeals against results and post-series reviews. You may also be asked to represent Pearson at board hearings for examination appeals. Selecting and marking items for validity as agreed at the pre-standardisation meeting. Marking an allocation of live candidates' responses, to quality assure as part of a supervisory role, where required. Preparing and collating materials for standardisation. Supporting supervisors and Examiners. Sampling supervisors/Examiners' initial marking and backreading responses, as directed, using the appropriate Pearson marking system to target backreading and correct specific problems. Monitoring the progress of supervisors/Examiners. Reviewing responses for clarification. Acting as a senior point of escalation across the quality assurance process. Providing support across several versions of the paper, including all those introduced previously, and any versions introduced during the contractual period. Monitoring and reporting to the Assessment team after standardisation and completion of marking, submitting a completed feedback form for each supervisor/Examiner as directed. Supporting in awarding activities by writing reports to the Awarding Committee, recommending grade boundaries, participating in the awarding activities, and other areas where required. Completing the Senior Assessment Associate review process reflecting on your own challenges and successes and attending a follow-up meeting with the assessment team where required. Submitting reports on the series/candidate performance. Providing support and written responses to complaints where required. Content Author Purpose The Content Author is there to produce error-free, factually accurate assessments that align with the subject specification. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute. Read all Pearson policies and guidance prior to undertaking contracted activities. Respect the confidentiality of centres and learners. Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson. Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability. Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson. Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account. Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities. Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: Ensuring assessment materials comply with the Global Content Policy, fully support accessibility, diversity, equality, and inclusion, and sensitivity guidelines. Ensuring all applicable assessment materials produced are of high quality and show sufficient coverage of the assessment criteria as set out in the applicable assessment guidelines. Ensuring all materials are appropriate to the specific range of ability and will result in good discrimination and differentiation at all levels that it is designed to test. Advising on subject specialist matters throughout the production process and providing feedback where necessary. Adhering to the production schedules and turnaround requests, keeping Pearson informed of your availability which could affect deadlines. Ensuring that, where candidates may choose between questions, it can be demonstrated that any permitted combination of questions provides for the coverage of a similar balance of content and assessment criteria, where required. Producing assessment materials to ensure they meet the level of demand, and the questions are clear, fit for purpose, and error-free. Providing accurate sources used and, where applicable, so that Pearson can request copyright permission to use the material. Ensuring that appropriate graphics, photographs, diagrams, or images (where required) are from reputable sources and free from error. Ensuring that the nature and range of responses required by the mark scheme are appropriate and correct. Complying with the demands of the current specification as far as duration of the paper, reading/preparation time, number of questions/items, and all other aspects are concerned, and that the rubric is clear and reflects these requirements. Ensuring that materials do not contain unnecessary repetition of questions and that distractors do not inform the answer to other questions. Reviewing, reporting, and clearly marking up comments and producing revised assessment materials, as and when required, throughout the production process. Providing feedback on drafts at each stage and attending sign-off meeting(s) where required. Ensuring all associated materials are updated throughout the production process. • Signing off the final assessment materials. Supporting, reviewing, and agreeing on modified paper amendments, where requested by Pearson. Experience and Qualifications required: Skills and Competencies As the Principal Examiner, you will be expected to demonstrate the following skills and competencies: Required Experience and knowledge of quality assurance and assessment practice. History of moderation and/or marking a regulated qualification. Excellent communication skills. Proven ability to provide and co-ordinate training such as standardisation and other standards-related activities. A comprehensive knowledge of the specification for your specialist sector, including internal and external requirements. Provide examples of when you were asked to lead/support essential quality assurance activities. Desirable Leadership experience in delivering qualifications. Knowledge of regulatory compliance and requirements. Report writing within a regulated industry. Experience: As a representative of the company, you will be expected to have experience in, or be able to demonstrate the ability of the following: Excellent communication skills. In-depth knowledge and understanding of the specific content area (e.g., assessments and curriculum development). Proven ability to provide and co-ordinate training. Proven track record of leading quality assurance activities. Qualifications: Qualifications required to apply for your chosen role at Pearson will depend on the qualification you are delivering. Please contact Pearson ahead of your application if the requirements are not clear. Vocational Qualifications (e.g. BTEC/FS) A minimum of one full academic year of teaching experience in the relevant subject area/sector within the last 8 years and/or extensive knowledge and experience in Pearson assessment, quality and processes and national standards within the last 5 years. Relevant CPD evidence in the subject area/sector within the last 12 months. A UK recognised teaching qualification Please note upon successful application Pearson may ask you to provide proof of the qualifications required

Principal Moderator and Content Author for T Levels Craft and Design Furniture Maker (Upholstery) (Occupational Specialism) About Pearson At Pearson we're committed to a world that's always learning. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology, and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses. Principal Moderator Purpose The Principal Moderator is there to ensure that the standards of an internally assessed unit(s)/module(s)/component(s) are maintained and are consistent with the unit specification and assessment criteria. The Principal Moderator should oversee the standardisation of Examiners. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: • Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute. • Read all Pearson policies and guidance prior to undertaking contracted activities. • Respect the confidentiality of centres and learners. • Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson. • Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability. • Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson. • Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account. • Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities. • Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or Safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: • Ensuring the timely delivery of your contracted unit(s)/module(s)/component(s). • Updating the mark scheme/guidance before the pre-standardisation meeting, taking into account actual candidates' responses and feedback from supervisors/Examiners. • Leading meetings such as pre-standardisation and standardisation and participating in others such as appeals against results and post-series reviews. You may also be asked to represent Pearson at board hearings for examination appeals. • Selecting and marking items for validity as agreed at the pre-standardisation meeting. • Marking an allocation of live candidates' responses, to quality assure as part of a supervisory role, where required. • Preparing and collating materials for standardisation. • Supporting supervisors and Examiners. • Sampling supervisors/Examiners' initial marking and backreading responses, as directed, using the appropriate Pearson marking system to target backreading and correct specific problems. • Monitoring the progress of supervisors/Examiners. • Reviewing responses for clarification. • Acting as a senior point of escalation across the quality assurance process. • Providing support across several versions of the paper, including all those introduced previously, and any versions introduced during the contractual period. • Monitoring and reporting to the Assessment team after standardisation and completion of marking, submitting a completed feedback form for each supervisor/Examiner as directed. • Supporting in awarding activities by writing reports to the Awarding Committee, recommending grade boundaries, participating in the awarding activities, and other areas where required. • Completing the Senior Assessment Associate review process reflecting on your own challenges and successes and attending a follow-up meeting with the assessment team where required. • Submitting reports on the series/candidate performance. • Providing support and written responses to complaints where required. Content Author Purpose The Content Author is there to produce error-free, factually accurate assessments that align with the subject specification. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: • Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute. • Read all Pearson policies and guidance prior to undertaking contracted activities. • Respect the confidentiality of centres and learners. • Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson. • Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability. • Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson. • Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account. • Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities. • Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: • Ensuring assessment materials comply with the Global Content Policy, fully support accessibility, diversity, equality, and inclusion, and sensitivity guidelines. • Ensuring all applicable assessment materials produced are of high quality and show sufficient coverage of the assessment criteria as set out in the applicable assessment guidelines. • Ensuring all materials are appropriate to the specific range of ability and will result in good discrimination and differentiation at all levels that it is designed to test. • Advising on subject specialist matters throughout the production process and providing feedback where necessary. • Adhering to the production schedules and turnaround requests, keeping Pearson informed of your availability which could affect deadlines. • Ensuring that, where candidates may choose between questions, it can be demonstrated that any permitted combination of questions provides for the coverage of a similar balance of content and assessment criteria, where required. • Producing assessment materials to ensure they meet the level of demand, and the questions are clear, fit for purpose, and error-free. • Providing accurate sources used and, where applicable, so that Pearson can request copyright permission to use the material. • Ensuring that appropriate graphics, photographs, diagrams, or images (where required) are from reputable sources and free from error. • Ensuring that the nature and range of responses required by the mark scheme are appropriate and correct. • Complying with the demands of the current specification as far as duration of the paper, reading/preparation time, number of questions/items, and all other aspects are concerned, and that the rubric is clear and reflects these requirements. • Ensuring that materials do not contain unnecessary repetition of questions and that distractors do not inform the answer to other questions. • Reviewing, reporting, and clearly marking up comments and producing revised assessment materials, as and when required, throughout the production process. • Providing feedback on drafts at each stage and attending sign-off meeting(s) where required. • Ensuring all associated materials are updated throughout the production process. • Signing off the final assessment materials. • Supporting, reviewing, and agreeing on modified paper amendments, where requested by Pearson. Experience and Qualifications required: Skills and Competencies As the Principal Moderator, you will be expected to demonstrate the following skills and competencies: Required • Experience and knowledge of quality assurance and assessment practice. • History of moderation and/or marking a regulated qualification. • Excellent communication skills. • Proven ability to provide and co-ordinate training such as standardisation and other standards-related activities. • A comprehensive knowledge of the specification for your specialist sector, including internal and external requirements. • Provide examples of when you were asked to lead/support essential quality assurance activities. Desirable • High level of IT proficiency. • Leadership experience in delivering qualifications. • Knowledge of regulatory compliance and requirements. • Report writing within a regulated industry. Experience: As a representative of the company, you will be expected to have experience in, or be able to demonstrate the ability of the following: • Excellent communication skills. • In-depth knowledge and understanding of the specific content area (e.g., assessments and curriculum development). • Proven ability to provide and co-ordinate training. • Proven track record of leading quality assurance activities. Qualifications: Qualifications required to apply for your chosen role at Pearson will depend on the qualification you are delivering. Please contact Pearson ahead of your application if the requirements are not clear. Vocational Qualifications (e.g. BTEC/FS) • A minimum of one full academic year of teaching experience in the relevant subject area/sector within the last 8 years and/or extensive knowledge and experience in Pearson assessment, quality and processes and national standards within the last 5 years. • Relevant CPD evidence in the subject area/sector within the last 12 months. • A UK recognised teaching qualification Please note upon successful application Pearson may ask you to provide proof of the qualifications required

Company description:Vitaflo (International) LimitedFor more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric?kidney disease, and specialised diets such as the ketogenic diet.Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets.Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do.Job description:Founded in 1997, Vitaflo develops specialised clinical nutrition products for patients with inherited metabolic disorders, paediatric kidney disease and those requiring specialist diets, including the ketogenic diet. With a global presence, our research and innovation are driven by the needs of the patients we serve.Behind our products is a dedicated and collaborative team, united by a shared passion to make a meaningful difference to patients lives. This dedication is reflected in our people90% of employees said in our 2025 survey that they are proud to work at Vitaflo.Our mission, Enhancing Lives Together, sits at the centre of our business, guiding our decisions, our innovation, and our commitment to patients and their families.Quality Assurance ManagerWe are currently looking to recruit aQuality Assurance Manager to work at our Liverpool Headquarters on afull time,permanent contract. Reporting into the Quality Manager, you will lead and develop the Quality Assurance Team, ensuring our products and manufacturing processes consistently meet regulatory, customer, and internal quality standards. You will provide quality oversight across production, warehousing, and our co-manufacturing network, maintaining a strong culture of compliance while driving continuous improvement across the supply chain. You will be responsible for quality assurance activities including non-conformance management, customer complaints, quality investigations, and the effective management of co-manufacturer quality relationships, helping to ensure the highest standards of product quality, food safety and regulatory compliance.What will you do?As the Quality Assurance Manager, your main responsibilities will consist of the following:Manage and lead direct reports to achieve the operational goals of the department and driving growth through individual development plansPromote a strong quality culture across the department and wider business through quality awareness, accountability and continuous improvementLead investigations into non-conformances, customer complaints and adverse events using structured root cause analysis, ensuring timely and effective resolution.Monitor key quality assurance parameters and trend data to identify risks and drive performance of suppliers and co-manufacturers whilst maintaining strong relationshipsAct as HACCP Team Leader for the Glycosade facility and pilot plant, ensuring robust food safety systems and complianceDrive GMP excellence through auditing, ensuring compliance, identifying opportunities for improvement and delivering timely closure of corrective actions.Manage site quality assurance programmes, ensuring effective oversight of allergen management, Mandatory Allergen Declarations (MADs), pest control, and other quality compliance processes to maintain product integrity and regulatory complianceOversee the approval of suppliers and raw materials, ensuring compliance with food safety, quality and regulatory requirements.Support business readiness for external audits including ISO9001, FSSC22000 and FDA audits.Provide technical quality support for new products, process changes and other change management activitiesSupport in the development continuous improvement of quality systems, policies and procedures across the business.Who are we looking for?EssentialUniversity Graduate (preferred Microbiology, Chemistry or Food Sciences related disciplines) or equivalent experienceFlexibility for frequent travel and at short notice when requiredProven experience in leading, motivating and developing a teamStrong knowledge of Quality Management Systems (QMS), GMP, HACCP and FSSC 22000 requirements.Experience leading quality investigations and root cause analysisExperience managing customer complaints, adverse events , non-conformances and quality assurance processes within a manufacturing environment.Excellent organisational skills with the ability to prioritise and manage multiple activities.Strong communication and stakeholder management skills, with the ability to influence at all levels of the business.Good understanding of various manufacturing technologies, such as dry powder blending, can/sachet filling, aseptic liquid processing, infant nutrition requirements, and zoningDesirableKnowledge of continuous improvement methodologiesAuditing Experience (Supporting or Leading)Familiarity with data analysis and reporting tools such as Power BI.Understanding of validation activities (cleaning, heat treatment, shelf-life, verification programmes)What we offer?Competitive salary25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut downDiscretionary bonus scheme (subject to qualifying period)Gym membership/allowance (subject to qualifying period)Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions applyPrivate healthcare (subject to qualifying period)Volunteering opportunitiesCycle to work scheme (subject to qualifying period)At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.TPBN1_UKTJ

Business Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to £52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Business Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday AllowanceKey Responsibilities of a Business Compliance Consultant: Carry out file reviews and maintain a log of checks undertaken: Check all documentation for completeness and consistency Review and assess Adviser recommendations to clients for suitability and for compliance with internal procedures and wider legislation, in respect of the firm's discretionary managed service, ISAs, Pension, annuity broking, pension transfers/switches & drawdown. Communicate any findings with both the Adviser and appropriate senior management Effectively assess and oversee the resolution of remedial action to ensure satisfactory completion Assist with the delivery of the Compliance Monitoring Plan (CMP) Complaints handling and reporting Review and sign off literature and educational presentations against internal requirements, relevant legislation and rules including HMRC & the FCA Financial Promotion rules Undertake, monitor and record anti-money laundering checks Carry out peer checks Keep up to date with relevant UK Legislation that impacts the business Prepare MI and KPI data Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles Assist with other operational duties as necessaryKey Skills and Experience of a Business Compliance Consultant: Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and maintain confidentiality Strong organisational and problem-solving skills Investment & pensions experience within the financial services industry Good awareness of the UK regulatory environment, specifically the FCA Handbook Proficient in the use of MS Office and the ability to adapt to and engage with multiple technology systems Thorough approach to work, with good attention to detail A flexible and proactive approach with the ability to work under the pressure of deadlines Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally Proactive team playerIf you are interested in this position as a Business Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)

Tribunal and Complaints Officer (Liverpool) – Hybrid Liverpool City Council is seeking an experienced Tribunal and Complaints Officer to join its SEND Service on an interim basis. This role has been created to provide additional capacity and support the council's priority of reducing the number of SEND complaints and tribunal cases, while assisting with the clearance of an existing backlog. The successful candidate will be a specialist in SEND complaints and tribunal processes, working closely with families, schools, legal representatives, and partner agencies to ensure complaints and appeals are managed effectively, statutory responsibilities are met, and positive outcomes are achieved for children and young people with Special Educational Needs and Disabilities (SEND). Main Duties: Manage a caseload of SEND complaints, mediations, and tribunal appeals in accordance with statutory requirements and local procedures Investigate and respond to SEND complaints, ensuring responses are comprehensive, timely, and compliant with corporate complaints procedures Prepare, coordinate, and submit tribunal case files, written responses, witness statements, and supporting evidence within required timescales Represent the Local Authority at SEND Tribunal hearings, mediations, Judicial Alternative Dispute Resolution (JADR) meetings, and other appeal-related proceedings where required Liaise with parents, carers, legal representatives, schools, educational settings, and multidisciplinary professionals throughout complaints and appeal processes Review Education, Health and Care Plans (EHCPs) and associated evidence to support complaints investigations and tribunal activity Seek opportunities for early dispute resolution and work proactively to reduce escalation of complaints and appeals Provide advice and guidance to SEND colleagues regarding complaints handling, tribunal procedures, and statutory responsibilities Ensure compliance with SEND legislation, tribunal directions, complaints procedures, and statutory deadlines Maintain accurate records and update relevant case management systems Monitor case progression and provide regular updates to senior managers and key stakeholders Contribute to service improvement initiatives aimed at reducing complaints, appeals, and tribunal activity across the SEND Service Requirements: Proven experience managing SEND complaints and tribunal cases within a Local Authority environment Strong knowledge of the Children and Families Act 2014, SEND Code of Practice, SEND Regulations, and Tribunal procedures Experience preparing and managing SENDIST Tribunal casework, written submissions, complaint responses, and legal documentation Experience attending and representing a Local Authority at Tribunal hearings, mediations, and dispute resolution meetings Excellent understanding of EHCP processes and SEND legislation Strong negotiation, mediation, and conflict resolution skills Excellent written communication skills with the ability to produce clear, accurate, and legally compliant documentation Strong organisational skills and the ability to manage a complex caseload effectively Experience working collaboratively with families, legal representatives, schools, and multidisciplinary professionals Experience using SEND case management systems would be advantageous Ability to work independently while contributing positively to a wider SEND team Why Join Our Agency? With over 10 years' experience in SEND and public sector recruitment, Ackerman Pierce provides a dedicated and supportive service throughout your placement. Each candidate is assigned a consultant for full support from registration through to completion of assignment. We offer a fast and efficient onboarding process, DBS assistance, and weekly pay. To discuss this Tribunal and Complaints Officer (Liverpool) role, please contact Ella Hajittofis or send your updated CV today

Senior Pensions Administrator Liverpool City Centre (Hybrid - 1 day from home after training) Salary: Up to £35,000 (depending on experience) + annual bonus Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)The Opportunity We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will focus on core operational processes including Terms of Business (TOB) administration, adviser changes, complaint handling support, workflow management, and wider operational oversight activities. The successful candidate will play a key role in maintaining service quality, operational control, and positive customer outcomes. About You Proven experience in pensions administration with cradle-to-grave exposure Strong working knowledge of DB and DC pension schemes Experience handling complex, technical cases and/or complaints within pensions Excellent written and verbal communication skills Strong analytical and problem-solving abilities High attention to detail with the ability to manage and prioritise workloads effectivelyWhat's on Offer Salary up to £35,000 depending on experience Annual bonus scheme Hybrid working (1 day from home after training) 35-hour working week with flexible start and finish times 25 days holiday plus bank holidays Central Liverpool location with excellent transport links Supportive, collaborative working environment Ongoing training, development, and progression opportunities Regular social events and additional benefits Sick pay (after qualifying period)Why Apply? This is an excellent opportunity to step into a senior-level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business. If you're interested, please send your CV to: Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline the main areas of responsibility at the time of writing. To carry out other tasks as may reasonably be required Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development Manages performance and behavioural issues effectively Budget and Financial Responsibility: Being fully accountable for managing the council's resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Monitor financial performance and deliver within budget Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies Explores different options for funding and income generation Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities Physical Demands of the Job: The post holder will be required to use a computer screen and sit at a desk for prolonged periods of time Corporate Responsibility: Contribute to the delivery of the Council Plan Delivering and promoting excellent customer service, externally and internally Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement Making the council a great place to work, living the council's values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance Develop the Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the Council's safety plan Competency Framework: We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values. The post holder will be required to demonstrate the ability to perform at the following competency level: Level 2. The competency framework can be found here. Person Specification Assessment methods used: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre Qualification and training Essential Qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England & Wales) (A) Must be authorised to conduct litigation under the Legal Services Act 2007 (A) Expert knowledge and understanding of the law and procedure relating to the relevant area of specialism (A/I) Desirable An understanding of public law as it applies to local authorities, including decision making and governance Management training relevant to the seniority and nature of the role Experience Essential Experience of providing complex and specialist legal advice to a local authority or similar organisation (A/I) Experience of the supervision of staff (A/I) Experience of building and maintaining positive relationships with clients (internal and external) and delivering their needs (A/I) To provide legal advice in the team's specialism, including advising and representing the Council in internal and external forums (A/I) To provide risk based and solution focussed advice to clients (I) To work under pressure and with minimal supervision (A/I) To support the delivery and cost effectiveness of legal services through continuous improvement (I) To be able to manage and motivate team members (A/I) A skilled communicator to a range of audiences in writing and verbally (A/I) Desirable Experience of working on projects To work collaboratively at all levels and in a non-hierarchical way To have an understanding of working in a political environment To promote and advance diversity and inclusion and challenge inequality in the service and Council To support the work of the monitoring officer Commitment Essential Experience of working on projects (A/I) To work collaboratively at all levels and in a non-hierarchical way (I) To have an understanding of working in a political environment (I) To promote and advance diversity and inclusion and challenge inequality in the service and Council (A/I) To support the work of the monitoring officer (I) Must be qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England and Wales) and authorised to conduct litigation under the Legal Services Act 2007. Must be experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts, and the conduct of social care and public health commissioning activity

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the futureRole Overview:Lead the delivery of high-quality renewable energy projects as our Renewables Supervisor. You'll oversee field teams, ensure safe and efficient maintenance of solar and other low-carbon technologies, and drive operational excellence across our growing portfolio. This role blends hands-on technical leadership with planning, problem-solving, and mentoring. Perfect for someone ready to shape the future of sustainable energy.Key Responsibilities: Day to day field management, be the first point of contact for field teams in your region/areaComplaints and escalation, review complaints and present to client the resolutions and actions involved to settleParts referrals, review and action various referrals from different sources and instruct on surveys requiredTechnical advisor, finding solutions to field related issues and be responsible for the resolution to keep the installation online and quality and standards kept highQuoting of works using calculators and/or SOR to establish a cost in line with departmental margins and expectationsTrack repair status, maintaining visibility of various jobs and statuses, actions for any jobs stuck in a certain status for longer than SLAPipeline visibility servicing and be conscious of upcoming & future and establish capacity in order to be ready to deliverFurther works scope, review installation job notes and action notes from installers, or question why this was not completed during installationQ/A Reporting, reviewing the surveyors reports for post completion, note any trends where quality or standards not metDepartment financial reporting on number of completed installations per client and total weekly figuresUpdate clients on job statuses and quotations, bookings, potential challenges to installReview and manage departmental performance, reporting to line manager points of improvement or repeated issuesLead and line manage, be the line management for field and admin staff. Ensure performance expectations are being met to keep in line with SLA'sSkills & Experience Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential)Must have Part L to be considered for this roleValid UK driving licence (essential)Proficient with Microsoft Office packages (Outlook, Word, Excel)Practical experience managing teams (essential)Experience within social housing desirableTechnical understanding of renewable systems and an understanding of technical aspects of energy and environmental efficiencyExperience designing and specifying domestic and commercial energy efficiency solutionsSolid understanding of gas safety regulations and industry standardsStrong problem-solving skills and the ability to work independentlyA professional and friendly attitude with the ability to forge strong relationships with both clients and tenantsWhat we offer?We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: £40,000-£45,000 depending on experienceCompany vehicle and fuel card suppliedUniform, PPE & mobile device suppliedContributory pension schemeLife assurance20 days + Bank holidays (service based increasing holiday scheme)Enhanced maternity, paternity, adoption leave and other family friendly policiesSureserve Benefits Hub, accessing over 1000 retail discountsVirtual GP service, available for employees and immediate familyEmployee Assistance Programme (EAP)Bike2Work SchemeEmployee engagement events and "Employee Voice" programmesStrong opportunities for career growth and development"Sureserve Legends" - celebrating the fantastic ways in which our employees live our valuesCommitted to Diversity & InclusionSureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.Reasonable AdjustmentsAs part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact .Pre Employment ChecksSuccessful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.TPBN1_UKTJ

The Firm KP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm, we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter. At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there's always a way to make things happen. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered. The Role As a Legal Assistant in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law. Role Responsibilities As a Legal Assistant (CST), your role will include, but is not limited to: • Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries., • Providing updates to clients on the status of the case in a timely and accurate manner., • Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve., • Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems., • Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction., • Participating in team meetings and contribute to process improvements related to client services., • Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm. and 1-2 Saturday shifts per month., • You will be required to travel to our Liverpool and Manchester Offices Person Specification Experience • Previous experience of working in a customer service role, • Previous experience of providing client service via telephony, email, and social media channels to the public., • Experience of using case management / CRM / client databases or systems (nice to have) Skills • Client-centric approach with the ability to understand different client needs and deliver the right solution., • Exceptional verbal and written communication skills., • Calm and patient under pressure with the ability to deal with difficult and sensitive situations in an appropriate manner., • Highly organised with strong attention to detail., • Able to work effectively as part of a team and under your own initiative., • Continuous improvement mindset with a willingness to embrace change., • Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance., • Strong problem-solving skills – willing to think logically and provide solutions, even when dealing with issues which are novel., • MS Office skills in Word, Outlook, PowerPoint and Excel Equal Opportunities Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. Our Values At KP Law, we pride ourselves on being a values-led law firm. Our Values. Excellence in Everything • We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do., • We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise., • We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. Together We Achieve More • We collaborate openly, valuing and respecting diverse perspectives to achieve the best results., • We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive., • We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements. There’s Always a Way • We approach challenges with a positive and proactive mindset, exploring creative and practical solutions., • We take ownership of problems, staying committed and resilient until we achieve the best outcome., • We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. Our Benefits We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include: • Annual discretionary bonus scheme, • Company contributory pension scheme, • Hybrid working, • Life assurance, • Cash-back healthcare scheme, • Enhanced family friendly polices, • Employee Assistance Programme, • Subsidised gym membership, • Cycle to Work scheme, • Staff referral scheme

Financial Services Administrator Liverpool City Centre (Hybrid - 1 day from home) £27,000 - £35,000 + annual bonus Monday - Friday | 35 hours per week (flexible)The Role We are recruiting for a Financial Services Administrator to join a growing financial services organisation in Liverpool. This role will support the operational delivery, ensuring processes are completed accurately, efficiently, and in line with regulatory requirements. This is a great opportunity for someone with pensions or financial services experience looking to develop within a structured and supportive environment. Key Responsibilities: Operational Administration Process operational changes across pension schemes and records Support Terms of Business (TOB) administration Manage adviser and agency changes within service levels Maintain accurate client, adviser, and scheme dataComplaints & Customer Outcomes Log, track, and support complaint handling processes Gather information for investigations and monitor deadlines Maintain complaint MI and ensure regulatory timeframes are met Support Consumer Duty and vulnerable customer processesWorkflow & Case Management Manage shared mailboxes and workflow queues Prioritise tasks and monitor outstanding cases Escalate risks or delays where requiredQuality & Controls Ensure accuracy and audit trails across all processes Support QA checks, audits, and compliance monitoring Assist with issue resolution and root cause analysisStakeholder Support Respond to queries from advisers, clients, and internal teams Liaise with third parties and build strong working relationshipsWhat We're Looking For: Financial services experience, ideally in Investment Operations / Pensions Admin Knowledge of investment‑related regulation (e.g., ISAs, pensions) Strong organisational skills and attention to detail Ability to manage workloads and meet deadlines Understanding of working within a regulated environmentDesirable: Complaints handling or regulatory experience Knowledge of Consumer Duty Experience with Terms Of Business or adviser relationshipsWhat's on Offer: Salary £27,000 - £35,000 Annual bonus scheme Hybrid working (1 day from home) Flexible 35-hour working week Liverpool City Centre location Opportunity to develop within a growing financial services teamIf this is a role that you would be interested in applying for then please email your CV to Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Based at our Liverpool Head Office with regular travel across the North West expectedRole Overview:Attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance.You will promote the importance of quality work and professional attitudes, fostering an environment that encourages employee development, good relations, team building, and adherence to quality standards.Key Responsibilities:Specification and Quoting : Prepare detailed and accurate specifications for installations following site visits, ensuring client needs are met within legislative boundariesProcurement : Order all necessary parts and subcontracted services for confirmed installations, ensuring timely availability and deliveryCommunication and Support : Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers to ensure compliance with business quotesOperational Management : Manage the day-to-day operations of operatives, providing technical support, encouragement, and training to ensure the completion of an agreed number of jobs per weekClient Relations : Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs. Attend and facilitate the resolution of customer complaints, including site visits and providing technical overviews, ensuring professional representation of the companyQuality and Professionalism : Promote the importance of quality work and professional attitudes, fostering an environment that supports employee development, good relations, team building, and quality standardsFollow-Up : Address recalls after an engineer has attended a property more than twice, providing management with details of the work and suggestions for preventative measures or training needsCompliance : Ensure client contractual and specific requirements are met and, where possible, exceededCommunication : Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox TalksTraining and Support : Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new startersQuality and Safety Audits : Conduct quality checks and health and safety audits to a predetermined target volume, communicating outcomes and completing reports for client meetingsSkills & ExperienceNVQ Level 2/3 in Heating and Ventilation or equivalent (essential)Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential)Valid UK driving licence (essential)Previous practical experience in heating system surveys or domestic installation projects (essential)JoanneSolid understanding of gas safety regulations and industry standardsStrong problem-solving skills and the ability to work independentlyWhat we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:£35,000 per annumCompany vehicle and fuel card suppliedUniform, PPE & mobile device suppliedContributory pension schemeLife assurance20 days + Bank holidays (service based increasing holiday scheme)Enhanced maternity, paternity, adoption leave and other family friendly policiesSureserve Benefits Hub, accessing over 1000 retail discountsVirtual GP service, available for employees and immediate familyEmployee Assistance Programme (EAP)Bike2Work SchemeEV Car SchemeEmployee engagement events and Employee Voice programmesStrong opportunities for career growth and developmentSureserve Legends celebrating the fantastic ways in which our employees live our valuesTPBN1_UKTJ

Aatom Recruitment is looking for OR(phone number removed) - Tribunal and Complaints Officer on behalf of a Local Authority. Job Title: OR(phone number removed) - Tribunal and Complaints Officer Contract Duration: 3 Months Hours Per Week: 35 Work Pattern: Hybrid - Twice in a Week Role Details: Reducing the number of complaints and tribunals is a corporate priority. Interim specialist and knowledgeable support is required to clear the backlog of complaints and tribunals within SEND. The candidate must have a proven track record in SEND complaints and tribunal processes

Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to £52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday AllowanceKey Responsibilities of a Compliance Consultant: Complete scheduled monitoring reviews in a timely manner. Identify and investigate issues and/or trends which may adversely affect the businesses' ability to comply with applicable legislation and/or regulations. Produce compliance monitoring review reports for Senior Management. Follow-up activities to ensure effective remediation of issues identified from the monitoring reviews and take responsibility for the delivery of agreed corrective actions and resolution of issues where appropriate. Maintain a close working relationship with other departments, particularly the Advised Sales Force, Guidance team, Legal, Investment Operations, Pensions Administration, Operations Control and HR teams. Manage the internal Complaints and Breaches mailbox ensuring all notifications are logged accordingly and escalated and dealt with in a timely manner. Log and track all firm breaches, ensuring that each breach is documented accurately, escalated, and investigated in line with company procedures. Perform thorough investigations into breaches, identifying the causes and potential impact on the business. Work closely with relevant teams to implement corrective actions and prevent similar breaches from occurring in the future. Ensure appropriate compensation is calculated and applied where the issue has caused a monetary loss to an individual Assist the Compliance Manager in creating a supportive culture based on continuous improvement & implementing Compliance throughout the business. Ensure all regulatory requirements are adhered to in the course of carrying out daily activities. Investigate and finalise complaints appropriately and in accordance with FCA DISP regulations. Conduct effective root cause analysis and identify root cause corrective action Identify trends, look at root cause of issues and ensure recommendations in place to improve business processes. Make recommendations to improve processes to the business and ensure implementation. Co-ordinate FCA Reporting, including: liaising with the business to provide information on what is required for FCA reporting and timely reminders to ensure all filing is completed within regulator timeframes. Collate all relevant compliance regulatory information and upload to My FCA in preparation for the Compliance Manager's assessment. Maintain the internal Certificated Function register accurately to ensure governance, oversight, and MI reporting. Ensure all certificated regime employees have a valid Statement of Professional Standing (SPS). Produce regulated references as required. Produce MI for the monthly compliance board report. Keep up to date on changing industry legislation that impacts the business. Complete Ad-hoc project work as required to meet business needs. Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles.Key Skills and Experience of a Compliance Consultant: Experience in the Financial Service industry ideally with a pension and/or investment focus Ability to understand and navigate the FCA handbook Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and confidential Proficient in the use of MS Office and Intelligent Office Able to work to deadlines with proven time management skills Strong organisational and problem-solving skills, and ability to adopt a logical approach Thorough approach to work, with excellent attention to detail Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externallyIf you are interested in this position as a Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)

Multi Trade Operative (experienced Carpenter) Required To Work With Leading Maintenance Contractor based in the North West of England. Looking for someone who is an experience Carpenter/Joiner with a minimum NVQ Level 2 in Carpentry/Joinery that lives close to Liverpool and has their own vehicle. You will be working on Void properties (mainly), ideally someone who has multi-trade experience too, My client requires skilled and professional multi trade operatives to assist with responsible for delivering a high quality and cost-effective property repairs and refurbishments, estate services, gas servicing and installation and maintenance service across the UK to both internal and external clients. Carry out construction, fault fixing and maintenance duties in accordance with contract and service specifications. Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed. Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications. Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications. Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets. Contribute, as appropriate, to special projects and change programmes in support of the Group's objectives.What's on offer: Pay rate: £20. Paid weekly Umbrella or CIS Hours: 40 hours per week (8am - 4:30) Duration: 3 months (potential for extension) Location: Liverpool Start Date: ASAP Requirements: NVQ Level 2 in Carpenty/Joinery Full UK Driving License Ideally social housing maintenance experienceINDPS

About The Company Cavendish View School provides a nurturing and stimulating education for pupils with Autism Spectrum Condition (A.S.C) and special education needs (S.E.N) from the ages of 5 to 11 years. We provide every child with an exceptional educational experience which is enjoyable, stimulating and supportive, enabling them to reach their full potential. We are a small school but we have big ideas and do not set limits on what our children can both aspire to and achieve. Our goal is to give the children at Cavendish View School a window on the wider world. Pupils benefit from a multi-disciplinary team consisting of teachers, a family liaison officer, teaching assistants, a speech and language therapist, an occupational therapist and a mental health practitioner. About The Role Maternity Cover - Fixed term 1 year Hours: 37.5 hours per week, term time only £12.71 - £13.50 per hour Job scope: To provide a high-quality education support service to students, in accordance with Company policies, procedures and practices and the standards set by the Regulatory Body. Job Responsibilities: Students: To support the class teacher in order to ensure the delivery of a high-quality education for all students To support the class teacher to ensure that all relevant education policies and procedures are implemented in full To provide relevant and appropriate support to students, on an individual or group basis, in order to enable them to access the curriculum as independently as possible To promote, in line with Company policies, the physical, educational and moral development of the students To ensure that the available equipment and resources are used, stored and maintained efficiently, reporting any maintenance issues to the appropriate staff To support the class teacher in organising the classroom, its resources, student groupings and displays to provide a stimulating learning situation appropriate for students with SEMH/Complex Needs To support the teacher to write, update, implement and evaluate documentation relating to the individual student. To work collaboratively with the class teacher to adequately plan to ensure the safety of students, in line with risk assessments, while both on and off site To produce appropriate and effective resources/teaching aids at the request of, and following a brief provided by, the class teacher and/or tutor To contribute as a member of the School’s multi-professional team, ensuring good working relationships with colleagues To contribute to and help implement developments that relate to the School Development Plan Work with and manage challenging behaviour, enabling learners to develop from needing external control, to developing self-control To make, use and keep records in accordance with Company policies and procedures and standards set by the Regulatory Body To keep up-to-date with specified subject area, educational practice and SEND-related information Safeguard all learners and ensure their safety and wellbeing Liaise with staff from other departments to provide a consistent approach to all aspects of learner education Maintain regular communication and liaison both informally and in meeting times, ensuring a consistent approach to education of learners General Duties: Ensure that the service operates to agreed budgets and contribute to keeping within these budgets as instructed Exercise vigilance in respect of Health and Safety and promptly report all hazards and/or remedying them where appropriate. Undertake all duties in a manner calculated to minimise or avoid unnecessary risks, personally or to others. Report issues and/or incidents relating to staff and students that have arisen in the day promptly to the relevant Line Manager or appropriate person Operate at all times in accordance with Company policies and procedures, with particular reference to Safeguarding, Child Protection, Whistleblowing, Complaints and Representations and Behaviour Policies Participate in training and take responsibility for personal development Participate in team meetings, supervisions and annual reviews in accordance with Company policy and the standards set by the Regulatory Body Work to promote the school as a valued, professional asset within its community and conduct themselves at all times in a manner that reinforces this image Ensure that all actions are in the interests of the students and the Company. To work to and exhibit the values of the Company and maintain standards of behaviour in accordance with Company policies, procedures and practices To carry out any other reasonable and relevant duties as required This job description should not be seen as all encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company. Successful candidates for all posts will undergo a minimum of 6 months’ probation period. Our Core Values: ➡️Supportive: Helping everyone reach their full potential. ➡️Ambitious: Striving for the best outcomes. ➡️Loyal: Prioritising our staff and the people we support. ➡️Unique: Innovating without compromising quality. ➡️Transparent: Fostering openness and mutual respect. ➡️Engaging: Partnering with everyone involved. ➡️Meaningful: Offering fulfilling opportunities. Why Choose Us? ✅Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support. ✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support. ✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance. ✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. Still not convinced? 🌟 Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute. 🌍 Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces. ♿ Proud to be a Disability Confident Committed employer. Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience. • Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat., • Address customer inquiries regarding products and services, ensuring clear and effective communication., • Resolve issues and complaints efficiently to enhance customer satisfaction., • Document all customer interactions and maintain accurate and organized records., • Collaborate with other teams to ensure a seamless customer experience., • Stay up-to-date with product knowledge to provide timely and informed support., • Fluency in Slovak (both written and spoken); proficiency in English is a plus., • Prior experience in customer service or a related field is preferred., • Exceptional communication and problem-solving skills., • Ability to multitask and work effectively in a dynamic environment., • Familiarity with customer support software is an advantage., • A positive attitude and willingness to learn and adapt., • Strong attention to detail and organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level German is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Business Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to £52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Business Compliance Consultant: • Salary: Competitive, • Hours: Full-time, • Contract Type: Permanent, • Location: Liverpool, • Generous Holiday Allowance Key Responsibilities of a Business Compliance Consultant: • Carry out file reviews and maintain a log of checks undertaken:, • Check all documentation for completeness and consistency, • Review and assess Adviser recommendations to clients for suitability and for compliance with internal procedures and wider legislation, in respect of the firm's discretionary managed service, ISAs, Pension, annuity broking, pension transfers/switches & drawdown. Communicate any findings with both the Adviser and appropriate senior management, • Effectively assess and oversee the resolution of remedial action to ensure satisfactory completion, • Assist with the delivery of the Compliance Monitoring Plan (CMP), • Complaints handling and reporting

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience