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Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • HYBRID working - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training, • Cut down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: January 2026, • Location: Natwest, Newtownards, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00), • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Varous start dates from 5th January 2026 to 9th March 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Job Title: Assistant Development Manager (Projects) Directorate: Initially Parks and Cemeteries, however, may be required to work in any Council Department Location: Initially City Hall, Bangor, however, may be required to work in any Council location. Reports to: Parks & Cemeteries Development Manager Salary Scale: PO3, SCP 33-36 Car User Status: Casual PURPOSE AND FUNCTION OF THE POST Support the Head of Parks & Cemeteries and the Parks & Cemeteries Development Manager in the management and delivery of small and medium capital and revenue projects and client-side responsibilities for large strategic capital schemes. Ensuring alignment with strategic priorities, compliance with governance standards, and effective stakeholder engagement. Responsibility for developing, reviewing and promoting the service and support the Manager in development and implementation of Service Business Plans and contribute to the development of infrastructure, community assets, and service improvements that enhance the quality of life for all. PRINCIPAL DUTIES AND RESPONSIBILITIES Manage and deliver small to medium capital and revenue projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards. Work with the Strategic Capital team, ensuring that client-side responsibilities for large strategic capital schemes meets organisational strategy and delivers intended value and defined outcomes. Organise and facilitate public consultations and engagement sessions to gather input and ensure community needs are reflected in project outcomes. Liaise with internal departments, elected members, external contractors, and community groups to ensure project objectives are clearly defined and met. Assist in formation of strategies, policies, business plans and reports to support the development of the Parks & Cemeteries Service. Assist in the production of annual budgets, be responsible for monitoring of project budgets and preparation of financial reports and ensure effect use of resources in line with council financial procedures. Manage the preparation of tender documentation, evaluation of bids, and management of contracts in accordance with council procurement policies. Support the operation and implementation of the Local Biodiversity Action Plan (LBAP) and provide a contact point for partner organisations and the public to develop opportunities for contributions to LBAP targets. Contribute to the development of the Parks and Cemeteries Development Programme by identifying project opportunities, preparing business cases, and aligning projects with service and corporate objectives. Undertake research and feasibility studies and support the development of design briefs in collaboration with technical teams, consultants, and service users. Directly manage external consultants and contractors to support the core service as and when required. Work with the Communications and Marketing Service to promote the work of Parks & Cemeteries to key stakeholders, using a range of traditional and digital opportunities. Directly manage all allocated development staff ensuring that the work schedule is prioritised effectively to ensure that high quality service delivery is maintained. Promote sustainable design and construction practices, ensuring projects contribute to the Councils climate and environmental goals. Coordinate the smooth transition of completed projects into operational use, including documentation, training, and maintenance planning. Conduct post-project reviews to assess outcomes, capture lessons learned and inform future project planning and delivery. Identify and apply for external funding opportunities, manage grant claims, and ensure compliance with funding body requirements. Maintain accurate project records and contribute to programme-level reporting, including dashboards, risk registers, and performance indicators. Provide briefings, project updates, reports, and presentations to senior officers and elected members, supplying recommendations and supporting informed decision-making. Participating in recruitment and selection interviews for staff, and monitor employee absence and attendance records, conducting back to work interviews, absence review meetings in accordance with the Council absence policy when applicable. Investigate complaints and queries, working to achieve satisfactory outcomes for all parties including taking corrective action is carried out where necessary. To monitor Health, Safety and Risk issues across the Service area and comply with and promote equality, health and safety in accordance with Council policies and legal requirements. Deputise for the Manager as requested, within the post-holders sphere of responsibility and provide cover for other team members as necessary. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. Note: The post holder may be expected to work outside hours at weekends, evenings and public holidays as dictated by the needs of the service. PERSON SPECIFICATION The person specification provides information on the qualifications, experience, knowledge and skills required to carry out the duties of the post. The essential criteria will be used for shortlisting and as part of the selection process. ESSENTIAL QUALIFICATIONS Level 5 qualification or above in a relevant discipline such Business Studies, Project Management or similar. PRINCE2 Practitioner Level or similar Project Managers qualification. DESIRABLE Level 6 qualification or above in a relevant discipline such Business Studies, Project Management or similar. ESSENTIAL EXPERIENCE Applicants must be able to demonstrate, by providing personal and specific examples, that they have two years experience in: Delivery of capital projects within programme and budget. Management of a multi-disciplinary team, associated resources and internal / external stakeholder expectations Delivering successful outcomes and continuous improvement. Effective management of a budget and identifying efficiency savings. Writing and presenting reports to management. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITY Understand and deliver the project scope, budget, duration, risk management and create the project requirements needed to complete the project. Ability to engage and manage internal and external stakeholders effectively. Competent in the use of Microsoft Office 365, GIS and other project applications. Understanding of Health and Safety risks. Excellent interpersonal skills and the ability to work as part of a team. DESIRABLE An understanding of the requirements of Parks, Outdoor Recreation or Environmental project requirements. ESSENTIAL OTHER REQUIREMENTS A full current driving licence valid in the UK (minimum Category B) with access to a form of transport that will allow fulfilment of the duties of the post or have access to a suitable form of transport which will enable the post holder to meet the requirements of the post* Ability to work outside normal office hours including evenings and weekends, as required. *The above alternative (access to a suitable form of transport), is a reasonable adjustment specifically for applicants with disabilities, who as a result of their disability, are unable to hold a valid driving licence. The selection panel reserves the right to enhance the shortlisting criteria to facilitate the process when necessary

You will take primary responsibility for one of three key areas:• Reporting – producing accurate and timely reports to inform decision-making• Data & Insight – analysing trends and customer feedback to identify actionable insights• Root Cause Analysis & Change – investigating issues, imp