Trabajos complaints en MaidenheadCrear alertas

Customer Care - Complaints Specialist \n Location: South East England, Berkshire, Sleugh \n Job Type: Temporary, Full-Time \n Salary: £33,000 per annum \n Benefits: Hybrid working arrangement with two days working from home per week \n Job Description \n The Customer Care - Complaints Specialist is responsible for managing and resolving customer complaints efficiently and professionally within the banking and finance sector. This role involves investigating customer concerns, liaising with relevant departments, and ensuring compliance with regulatory requirements and company policies. The post holder acts as a key point of contact for customers requiring assistance with complaints, striving to provide a positive resolution experience and maintain customer trust. \n Key Responsibilities \n\n • Receive, assess and acknowledge customer complaints in accordance with company procedures and regulatory guidelines.\n, • Conduct thorough investigations into complaints to establish facts and determine appropriate resolutions.\n, • Communicate with customers clearly and empathetically, providing timely updates on the progress of their complaint.\n, • Collaborate with internal teams, including legal, compliance, and operational departments, to resolve issues effectively and promptly.\n, • Maintain accurate records of complaints, correspondence and actions taken, ensuring data integrity and confidentiality.\n, • Prepare reports and provide feedback on complaint trends and service improvements to relevant stakeholders.\n, • Ensure all complaint handling activities comply with relevant financial regulations and internal policies.\n, • Promote a customer-focused culture and contribute to continuous improvement initiatives within the complaints process.\n\n Required Qualifications \n\n • Strong literacy and numeracy skills.\n, • Proven ability to handle difficult customer interactions with patience and professionalism.\n, • Excellent verbal and written communication skills.\n, • Ability to analyse information and draw reasoned conclusions.\n, • Competence in using standard office software and customer relationship management systems.\n, • Strong organisational skills, with the ability to manage multiple cases simultaneously.\n\n Education \n A minimum of five GCSEs at grade C/4 or above, including English and Mathematics, or equivalent qualifications. Additional qualifications related to customer service or financial services are advantageous. \n Experience \n\n • At least two years' experience in a customer service or complaints handling role, preferably within the banking, finance or regulated industries.\n, • Experience in managing customer expectations and delivering satisfactory outcomes.\n, • Familiarity with complaint handling frameworks and regulatory requirements within financial services.\n\n Knowledge and Skills \n\n • Understanding of financial products and services is desirable.\n, • Knowledge of relevant regulatory bodies and complaint resolution standards.\n, • Strong problem-solving skills and attention to detail.\n, • Ability to work independently and as part of a team.\n, • Resilience and the ability to remain calm under pressure.\n, • Commitment to maintaining confidentiality and data protection standards.\n\n Preferred Qualifications \n\n • Qualification in complaint handling, customer service or financial services (for example, Chartered Institute of Bankers or equivalent).\n, • Experience using complaint management or case tracking software.\n, • Knowledge of alternative dispute resolution processes and the Financial Ombudsman Service.\n\n Working Conditions \n This role operates on a full-time basis, with a hybrid working model that includes two days working from home each week. The position is based in an office environment in Slough, Berkshire, with standard office hours. The role may require occasional extended hours to meet deadlines or manage urgent complaints. The post holder is expected to maintain a professional appearance and adhere to company policies regarding health and safety, data protection and confidentiality.

This is a fantastic opportunity to join a prestigious organisation near Maidenhead as Events Sales Manager. You will lead a small and experienced team, taking responsibility for achieving agreed sales results while ensuring every client receives an exceptional and highly personal service. \n Salary circa £50,000 per annum, depending on experience, plus a bonus scheme. \n This is a full-time role based near Maidenhead, with occasional evening and weekend work required. \n The position combines team leadership, client management and commercial oversight. Strong B2C sales experience is essential, ideally gained within hospitality, travel, events or another premium consumer environment. You will provide day-to-day guidance to the team, review sales performance and future demand, contribute to pricing and planning discussions and personally manage a selection of client relationships. \n Key Responsibilities \n\n • Lead and motivate the sales team, creating a calm, supportive and ambitious working environment\n, • Set clear expectations and regularly review individual and team performance\n, • Hold one-to-one meetings, appraisals and team meetings, recognising success and addressing development needs\n, • Support the team with day-to-day questions concerning availability, pricing and internal procedures\n, • Review sales activity, conversion, future demand and booking trends, highlighting any areas requiring attention\n, • Prepare regular management reports and provide updates on progress against agreed objectives\n, • Contribute to budget planning, pricing reviews and the development of new services and revenue opportunities\n, • Oversee the scheduling and delivery of client appointments and promotional events\n, • Review systems, CRM usage and internal processes to improve efficiency and the overall client journey\n, • Personally manage selected client relationships from initial enquiry through to operational handover\n, • Help resolve more complex client concerns or complaints\n, • Work closely with Marketing, Finance, Operations and Events colleagues to ensure commitments made to clients can be delivered\n, • Maintain positive working relationships with external partners and represent the organisation at relevant industry events\n, • Provide practical cover and support when other members of the sales team are unavailable\n\n About You \n\n • A minimum of five years’ successful B2C sales experience\n, • Experience within hospitality, travel, events or another premium consumer environment would be highly desirable\n, • Previous experience managing, coaching and developing a team\n, • A proven ability to achieve revenue targets and understand forecasting, conversion and pipeline performance\n, • Strong commercial judgement and confidence interpreting sales information\n, • Highly organised with excellent attention to detail and a consistent approach to CRM updates and follow-up\n, • Warm and personable with the ability to establish effective relationships with clients and colleagues\n, • A confident and persuasive communicator, both verbally and in writing\n, • Calm under pressure and capable of managing challenging conversations professionally\n, • Strong Microsoft Office and CRM skills\n, • Due to the location, applicants will need access to their own transport\n\n

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint. Senior Debt & Revenue Protection Officer Watford & St. Albans Salary - £35,036 + quarterly bonus of up to 16% salary Location - This is a field-based role, working from home and out in the field. Company car or car allowance is applicable for this position. Full UK Driving Licence Required More customers and businesses are facing affordability challenges with their energy bill payments. Quite often they choose to ignore prompts to pay, bury their head in the sand or even resort to energy theft. At British Gas, we are all responsible for customer welfare and safety. As a Senior Debt & Revenue Protection Officer you will be required to prevent, detect and investigate instances of welfare concerns and theft across our residential and business portfolios. Finding a sustainable resolution for our customers in debt or whom are abstracting energy is our key objective, underpinning our overall responsibility to ensure customers are left in a safe situation. Key accountabilities: Visiting customer premises to dynamically assess their situation and needs based upon evidence presented and lead generation Identify and make safe any immediate welfare and safety concerns including metering issues Conduct metering work, including inspection of metering equipment and removal of meters when required and appropriately trained to do so (Restricted to Electric Meters) Complete consumption assessments in instances of theft, ensure accounts are billed up to date with accurate readings and inform the customer of their balance outstanding Assess customers circumstances (including their welfare) based on what information is available, consider and proceed with taking the best course of action to support, resolve and make safe each and every customer situation Present all available payment options (where appropriate) to customers and support them in choosing the right option Identifying customer vulnerabilities and ensuring the customer receives the right support package available to them Collect customer data to ensure the customer follows the correct strategy post visit Presenting your findings to our customers in professional, assured manner Delivering customer service skills - professional, upholding British Gas brand image whilst showing empathy Negotiating outcomes and communicate the process to the customer Managing first line complaints and knowing when to escalate Promote safety and environmental policies, ensuring procedures are understood and deployed throughout the business Adopt a safety-first approach for yourself, colleagues, and customers, maintaining a high standard of reporting culture Use training and resources provided to recognise and de-escalate challenging scenarios Ensuring customer vulnerability and ability to pay are assessed across all our customer treatments and journeys Ensuring suitability for PPM in accordance with our S&RP guidance to minimise the risk of customers self-rationing or going off supply Required Knowledge and experience: Understanding and experience of the energy industry from a technical and commercial perspective Understanding of the supply licence conditions relevant to theft of energy The ability to identify theft of gas and abstraction of electricity situations The ability to communicate effectively at differing levels The ability to display empathy and have the ability to understand the customers circumstances The ability to fact find and present all solutions to the customer to allow them to make an informed decision on next steps Listening skills are essential to ensure all triggers are recognised and dealt with effectively Questioning skills are essential to ensure the right outcome is achieved for the customer Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

TFP Thames Valley Fertility in Maidenhead is seeking a proactive Quality Manager to lead and maintain the Healthcare Quality Management System (QMS) across the TVF site and satellites. You will ensure compliance with HFEA and other regulators, manage incidents, audits and complaints, and drive conti

An established and growing automotive finance provider, known for excellent customer service and long-term client relationships.A values-led culture and a supportive team environment make this a great place to build your career.Join the Credit Operations team as a.You'll ensure full compliance with.

Customer Care - Complaints Specialist.South East England, Berkshire, Sleugh.Hybrid working arrangement with two days working from home per week.The Customer Care - Complaints Specialist is responsible for managing and resolving customer complaints efficiently and professionally within the banking an

Do you have experience responding to guest feedback, handling complaints and turning complex situations into clear, personalised communications? Are you highly organised, confident coordinating actions across multiple hotel teams and committed to ensuring “Every Detail is Considered?”. You will

Do you put your customer's needs in the heart of everything you do, ensuring that you deliver a high standard and professional service to your customers? As a Vehicle Movement Specialist your role is to primarily to collect and deliver customer vehicles as well as assisting our customers in our busy yard and with general vehicle movement. For this role it is essential that you have held a full UK drivers licence for a minimum of 5 years. Working Hours: 7.00am to 5.00pm with 1 hour unpaid lunch break Monday to Friday - 45 hours per week. Salary: £29,741.40 per annum Overtime is paid above basic hours worked and some Saturday working may be available – this must always be agreed in advance with your line manager. Great Benefits Package available: 22 days holiday + public holidays Increased loyalty service holidays (3yrs / 5yrs / 7Yrs / 10yrs) Holiday + Purchase Scheme Statutory employer pension Free Class IV MOT per year Mental Health First Aiders Health and Wellbeing Support Referral bonus if you introduce your friends 2x basic salary life insurance* Paternity pay – Full 2 weeks Corporate uniform provided Cycle to work scheme Group Accident Policy What does the role involve? Timely and efficient vehicle collections and deliveries as directed by the Service Manager/Workshop Controller Moving vehicles on and off site Moving vehicle around the site – ready for workshop repairs to be completed Reporting all vehicle accidents, damages, and faults promptly and in accordance with company policy. Completion of necessary administrative tasks as required by the client. Always ensuring the security of customers' vehicles and their property. Adhering to HSE policies and utilising personal protective equipment (PPE) when necessary. Maintaining professional appearance and delivering customer service in line with company policy. What do you need to succeed in this role? Full UK drivers licence, held for a minimum of 5 years Previous or current experience in a similar role Reliable, flexible, positive and professional A ‘Can-do' attitude, with willingness to take on any task Good team player with the ability to plan and prioritise own work load Exceptional customer service and communications skills Ability to handle customer complaints and diffuse difficult situations calmly. Applicants must be over the age of 25 for insurance stipulations. No more than 6 points accepted for minor driving offenses; no DR10s. Working for Cordwallis is not just about the job - it's about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that's your ambition. Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; LEADERSHIP, INTEGRITY (open, transparent, supportive), and FUN in terms of recognition for performing above and beyond and celebrate success in all we do and EXCELLENCE (People, teams, development). Unfortunately, due to the high volumes of applications, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion. REF-230 911 TPBN1_UKTJ

Experienced and ready to develop your fast-fit career? We're hiring Vehicle Techs right now in our Centres. Come and work for an employer that really values your skills and will give you the rewards you deserve in great pay and benefits. Whether you're a brakes specialist or have car servicing in your blood, if you can get stuck in and send every customer away happy and safe on the road, there's a long way you can go at Kwik Fit. We'll help you every step of the way. The Day to Day Your daily life as a Vehicle Tech at Kwik Fit will depend on your specialism. If fixing brakes is your thing, you can join as an Autocare Technician. If you're more into servicing, then a Service Technician role might be for you. Either way, as well your specialist area, you'll also get involved with the daily business of fitting tyres so that our customers can drive away with complete confidence. It's a team effort here, and your expertise will make you one of our key players. Who we're looking for We want to meet Vehicle Techs who are full of energy and understand the importance of the work they do. Keeping customers safe on the road is serious business, and it's our number one priority in Centres. If you're on board with that and can pitch in with your teammates in delivering it, you'll go far. Be there for customers and colleagues and we'll help you build a career for life. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestream—access your wages before payday. Eyecare—free examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

Work with us Ready to kick your fast-fit career into high gear? That's what happens when you join us as an Assistant Manager. Right from the off you'll develop your managerial skills so that you're ready to run your own Kwik Fit Centre when the opportunity arises. If you've earned your stripes in the auto servicing trade, joining us as an Assistant Manager will get you the recognition and support you deserve. The Day to Day You'll be involved in running all aspects of Centre business, supporting the Centre Manager and your team so they can be at the top of their game and keep our customers safe on the road. You'll also role model amazing customer service for colleagues as the walking, talking embodiment of our values. What are these values? Don't worry, they're just things you do already if you're the right fit for us. Who we're looking for We want to meet people who are as ambitious about delivering great service as they are about their careers. Maybe you'll have been an Assistant Manager elsewhere, or perhaps you'll be looking to step up. Either way, you'll be used shouldering responsibility and will have worked your way up in auto repair or fast-fit roles where you supported your team delivered amazing customer experiences. As much as we'll support your development, you'll also be proactive in developing management behaviours like accountability, curiosity and understanding—you know, the reasons why you're respected at work. The Perks You'll be in for some of the best benefits in the industry. They include: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestream—access your wages before payday. Eyecare—free examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint. Senior Debt & Revenue Protection Officer Oxford & Reading Salary - £35,036 + quarterly bonus of up to 16% salary Location - This is a field-based role, working from home and out in the field. Company car or car allowance is applicable for this position. Full UK Driving Licence Required More customers and businesses are facing affordability challenges with their energy bill payments. Quite often they choose to ignore prompts to pay, bury their head in the sand or even resort to energy theft. At British Gas, we are all responsible for customer welfare and safety. As a Senior Debt & Revenue Protection Officer you will be required to prevent, detect and investigate instances of welfare concerns and theft across our residential and business portfolios. Finding a sustainable resolution for our customers in debt or whom are abstracting energy is our key objective, underpinning our overall responsibility to ensure customers are left in a safe situation. Key accountabilities: • Visiting customer premises to dynamically assess their situation and needs based upon evidence presented and lead generation, • Identify and make safe any immediate welfare and safety concerns including metering issues, • Conduct metering work, including inspection of metering equipment and removal of meters when required and appropriately trained to do so (Restricted to Electric Meters), • Complete consumption assessments in instances of theft, ensure accounts are billed up to date with accurate readings and inform the customer of their balance outstanding, • Assess customers circumstances (including their welfare) based on what information is available, consider and proceed with taking the best course of action to support, resolve and make safe each and every customer situation, • Present all available payment options (where appropriate) to customers and support them in choosing the right option, • Identifying customer vulnerabilities and ensuring the customer receives the right support package available to them, • Collect customer data to ensure the customer follows the correct strategy post visit, • Presenting your findings to our customers in professional, assured manner, • Delivering customer service skills - professional, upholding British Gas brand image whilst showing empathy, • Negotiating outcomes and communicate the process to the customer, • Managing first line complaints and knowing when to escalate, • Promote safety and environmental policies, ensuring procedures are understood and deployed throughout the business, • Adopt a safety-first approach for yourself, colleagues, and customers, maintaining a high standard of reporting culture, • Use training and resources provided to recognise and de-escalate challenging scenarios, • Ensuring customer vulnerability and ability to pay are assessed across all our customer treatments and journeys, • Ensuring suitability for PPM in accordance with our S&RP guidance to minimise the risk of customers self-rationing or going off supplyRequired Knowledge and experience:, • Understanding and experience of the energy industry from a technical and commercial perspective, • Understanding of the supply licence conditions relevant to theft of energy, • The ability to identify theft of gas and abstraction of electricity situations, • The ability to communicate effectively at differing levels, • The ability to display empathy and have the ability to understand the customers circumstances, • The ability to fact find and present all solutions to the customer to allow them to make an informed decision on next steps, • Listening skills are essential to ensure all triggers are recognised and dealt with effectively, • Questioning skills are essential to ensure the right outcome is achieved for the customerWhy should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. JBRP1_UKTJ

Work with us Looking to start a career as a Vehicle Technician and get right where the action is in the automotive industry? Joining Kwik Fit as a Tyre Fitter is your way in. You'll have all the security that comes with joining the UK's best-loved fast-fit retailer and be part of a company that is nurturing the next generation of auto repair wizards. Worried you don't have the experience? Don't. If you're passionate about cars and ready to learn, we'll give you all the training you need to get on. The Day to Day You'll be part of a team who are heroes to the communities they serve—giving trusted advice, costing jobs and fitting tyres that keep customers safe on the road. Tyre Fitters are also heroes in the Centre, keeping us clean, tidy and running smoothly. When you join us, you'll be paired up with an expert who will get you up to speed until you're ready to succeed off your own back. Who we're looking forWe want to meet people who are passionate about cars, ready to learn and give it 100% for colleagues and customers. If you're a team player who takes pride in their work and gets a kick out of sending customers away safe and happy, there's a long way you can go here—and we'll help you get there. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestream—access your wages before payday. Eyecare—free examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part . You will join the Channel Platforms team, which owns Centrica's customer conversation estate across voice, chat and email. Our agents are already live: a pay as you go voice assistant built on a real time speech to speech model, a multi channel customer facing agent spanning voice, chat and WhatsApp, and a standalone agentic webchat service running on AgentCore Runtime. As a Senior AI Engineer you will own the intelligence layer of these products. That means the agent's reasoning and orchestration, the tools it can call, the knowledge it retrieves, the guardrails that constrain it, and the evaluation that proves it works. You will decide what good looks like and then build the measurement to show whether we are hitting it. This is a role for someone who has taken generative AI past the demo stage. Our problems are the hard ones that show up after launch: grounding answers in the right source, keeping voice latency low enough to feel natural, handing off to a human at the right moment, and proving to a governance board that the system behaves safely at scale. You do not need a contact centre background. If you are a strong engineer who has built real agentic systems on Bedrock or a comparable platform, we will teach you the domain. Location : UK-based hybrid role, occasional travel to site. The Day to day Design and build agentic services on Amazon Bedrock and AgentCore Runtime, including multi step orchestration, state and memory management, and graceful handling of failure and ambiguity. Build and own the tool layer that agents act through, exposing business capability such as account lookup, billing and identity as reliable, well described actions with sensible error semantics. Build retrieval augmented generation over Bedrock Knowledge Bases, taking ownership of content preparation, chunking, embedding strategy, retrieval quality and answer grounding. Treat prompts as engineering artefacts. Version them, test them, and understand precisely what changed when behaviour shifts. Build the evaluation harness. Define what accuracy, containment and safe behaviour mean for each product, assemble regression sets, and make it possible to ship a prompt or model change with evidence rather than optimism. Implement guardrails and safety controls, including PII handling, out of scope refusal, jailbreak resistance and clean escalation to a human advisor. Engineer for latency and cost. Streaming, model selection and routing, caching and token budgets all matter, and in voice they matter in real time where a pause of a few hundred milliseconds is felt by the customer. Instrument agent behaviour end to end so that tool failures, retrieval misses and abandoned conversations are visible in Datadog and QuickSight, not discovered through complaints. Support live AI services in production, investigating incidents and diagnosing non deterministic behaviour, then closing the loop with permanent fixes. Make and document build versus buy calls, writing Architecture Decision Records and taking designs through our AI governance board and change control process. Track how the generative AI landscape is moving and bring the parts that deliver clear benefit into the roadmap, with an honest read on the risk as well as the upside. What we need from you Substantial software engineering experience, with strong Python. You write production code, not just notebooks. Demonstrable delivery of LLM or agentic systems into production for real users, and the scar tissue that comes with it. We will ask what broke and what you changed. Hands on experience with tool and function calling, multi step agent orchestration, and managing conversational state across turns. Production experience with retrieval augmented generation, including retrieval quality evaluation and answer grounding, not just wiring up a vector store. A rigorous approach to evaluation. You have built or owned an eval harness, defined the metrics that mattered, and used them to make release decisions. Experience deploying and operating AI services in the cloud using serverless or container based architectures, infrastructure as code such as Terraform, and CI/CD. Practical application of responsible AI, covering data privacy, guardrails, bias, explainability and human in the loop design, in an environment with real compliance obligations. Ability to debug systems that are non deterministic by nature, and the patience to reason about behaviour statistically rather than case by case. Strong collaboration and communication skills. You can explain to a product owner why the agent got something wrong, and to a governance board why the controls are sufficient. Degree in Computer Science, Engineering or a related discipline, or equivalent practical experience. Desirable : Amazon Bedrock specifically, including AgentCore Runtime, Bedrock Knowledge Bases and Bedrock Guardrails. If your experience is on another foundation model platform, that transfers. Voice AI experience, including speech to speech models, real time streaming, barge in and turn taking, or ASR and TTS pipelines. Any contact centre exposure, including Amazon Connect. A bonus rather than an expectation. Familiarity with agent interoperability standards such as the Model Context Protocol. Experience with fine tuning, distillation or model routing where it materially moved cost or latency. Delivery in a regulated industry, including working with vulnerable customer requirements or comparable obligations. AWS certification at Associate level or above. Core Competencies & Technical Skills (AI and emerging technology) Designs, integrates and operates AI-enabled solutions within enterprise environments, including prompt-driven workflows, retrieval-augmented systems and AI agents. Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails. Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement. AI / Digital fluency Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Bringing the ability to design and reuse prompt templates to support consistent, high-quality workflow outputs, and skilled in using AI to triage, classify and analyse information within Centrica policy guardrails. Strong ability to recognise higher-risk scenarios and escalate to governance or security as needed. Alongside this, showing proficiency in enterprise AI co-pilots, knowledge assistants and AI-enhanced productivity tools. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centrica If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

Regional Sales Manager Location: East Region (Cambridge, St Albans, Oxford, Maidenhead, this area also included Portsmouth and Brighton) Job Type: Full-Time / Permanent Salary: £42,000 per annum + £4,000 company car allowance Are you a self-motivated individual with a strong background in sales and a passion for helping others? We're seeking a driven and personable Regional Sales Manager to champion the growth of funeral plan sales across Dignity's branch network in the Central Region. If you have the initiative, commercial acumen, and people skills to make a meaningful impact, we want to hear from you. PURPOSE OF ROLE This regional role will be accountable for enabling Funeral Plan sales within the Dignity Funeral Director Branch Network, collaborating with operational leadership to achieve preneed sales objectives. This role will be responsible for regulatory oversight and record keeping, with regional adherence to the Pre Need Training and Competence Scheme to ensure Dignity customers receive the correct customer outcome. This role will be responsible for training, coaching and development of regional colleagues to enable Dignity Funeral Director Branches to achieve commercial objectives. PERFORMANCE MEASURES Funeral Plans sales growth and achievement of sales targets Adherence to the Pre-Need Training and Competence Scheme and regulatory standards, ensuring sales processes are followed. Ensure Dignity customers receive the correct customer outcome. Responsible for training, coaching and development of regional colleagues to achieve Pre Need objectives. Support Business Leadership to achieve key business objectives. Reviewing performance data, taking appropriate action based on the data and informing the relevant business leaders of their requirements and actions. Min. 4 days per week field field-based within the Dignity Funeral Director Branch Network. KEY RESPONSIBILITIES Collaborate with Business Leaders to drive Funeral Plan sales and achievement of targets. Collaborate with Business Leaders to cross sell Pre-Need products to existing customers through effective conversations, follow ups and cross selling. Collaborate with Business Leaders to grow Funeral Plan business through effective community engagement. Maintain the T&C scheme across your Region, taking responsibility for ensuring that all aspects of the scheme are adhered to and customers receive the correct customer outcome. To facilitate and deliver new Funeral Plan Consultant induction training as required under the T&C scheme, training and authorising new Funeral Plan Consultants to required standards. Conduct and document observations and role plays, providing constructive feedback and highlighting areas for development and business improvement whilst ensuring the sales process is followed. Ensure sufficient business outcomes are achieved to evidence ongoing competence. Conduct 121s with authorised sellers to discuss performance and KPI's, develop colleagues skills, manage risks and drive better customer outcomes. Provide coaching and development to branch colleagues improve customer outcomes and achieve business objectives. Monitor regional pre-need complaints, cancellations, survey feedback and mystery shops. Consistently demonstrate TCF and good Conduct Risk behaviours by placing the customer's best interest at the heart of everything you do. Responsible for adherence to compliant process within all sales. Maintain comprehensive contact reports and meeting notes and ensure distribution to relevant parties. WOULD SUIT SOMEONE WHO Has worked in a regulated regional sales environment previously and is passionate about growing sales through providing correct customer outcomes. Is well organised with excellent time management skills and thrives in a field-based role with extensive travel. Enjoys training and coaching to help improve the sales capabilities of teams and enable them to achieve goals. Is able to communicate and collaborate effectively with various stakeholders, building and maintaining strong relationships to achieve business objectives. Has great attention to detail and record keeping, and is capable of analysing sales data, identifying trends and momentum, with the ability to draw conclusions and take appropriate action. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Experience Experience working in a regulated sales environment is advantageous but not essential. Ability to grow sales whilst ensuring correct customer outcomes are achieved. Ability to coach, train and develop colleagues to improve performance with accurate record keeping. Excellent communication and stakeholder engagement skills and the ability to collaborate with all levels of a business effectively. Understanding of a funeral director environment is desirable as well as having great sensitivity to customer interactions. Exceptional planning, prioritisation, and time management skills. Education/ Qualification Not essential for the role Technical Very well-developed PC skills: Word, Excel, Access, PowerPoint, Outlook, Internet Explorer, Teams etc. General Excellent written and verbal communication skills, with the ability to convey complex sales concepts clearly and concisely. Requirement for extensive travel and flexibility in working hours Always put the customers first, showing consideration of Consumer Duty and display principles of TCF. Strong commercial awareness and an appreciation for the strategic and operational needs of the business. A proactive, pragmatic, and solutions-focused mindset. A collaborative team player who contributes positively to the culture and performance of the wider legal and property teams. What We Offer Annual salary of up to £42,000. £4,000 annual car allowance. 25 days annual leave + bank holidays. BUPA private healthcare (Self). Company pension, life assurance, and employee assistance programme. Annual company bonus. Full training and support from regional and central teams. What are the next steps? If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps. Why Life Services Group Life Services Group exists to help every family in Britain navigate the hardest moments of life. We bring together trusted names across funeral services, crematoria and cemeteries, legal services, direct cremation and wills, including Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill, so families can get more of the support they need in one place. Our ambition is to support one in three families across the UK as they plan for, navigate and deal with death. We want to set a new standard for care, service and simplicity across the sector. Death is part of life, and being there for families when it matters is what we do. That means making difficult moments feel more supported, more straightforward and more human. We are building a modern group that supports families at every stage, from planning ahead with wills and funeral plans, to arranging a funeral, cremation or burial, and managing probate afterwards. This is a defining moment for our business. With stronger foundations, clearer strategy and real momentum, we can change end-of-life care for the better. We are modernising how we work, investing in our colleagues and technology, and helping more families than any one brand could alone. Wherever you work in Life Services Group, in one of our local teams, specialist brands or group functions, you'll be part of work with meaningful purpose. You will help families through some of life's hardest and most important moments. Across all our brands, we want colleagues to grow with us through better training, stronger support, modern tools and clearer opportunities to build skills and confidence. You'll be part of teams who care deeply about what they do, look out for each other and take pride in doing work that matters. You will also help shape the future of end-of-life care. That means making support simpler, more connected and more human for families, while each brand keeps the identity, expertise and community connection people already know and trust. If you want a career with meaningful purpose, room to grow with us and the chance to shape the future, find your Life's work. FCA Statement Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. TPBN1_UKTJ

Job Title: Assistant Manager Salary for Assistant Manager: £35,056 starting salary + EOY bonus (1st Year ote £39,262) We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services. You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service. Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelarator development programme for all employees to support the progression. Benefits for the Assistant Manager: Generous bonus scheme; Contributory pension scheme; Private medical insurance after qualifying period; Enrolment on Management Development Programme to accelarate growth; 30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service Staff discount on storage and retail products; Perkbox - employee 'free perks' scheme, which includes unlimited discounts on many high street retailers, restaurants, cinema's, UK attractions; Class room induction training for all new hires Core Responsibilities: Sales/Customer Service Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions; Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales; Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained; Resolve customer complaints, address customer concerns and explain company or store policies. Manage and Train Employees Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks; Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary; Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets. Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction; Complete reports that would be submitted to the manager upon his/her return. Maintenance and Administration: Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality; Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times; Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Experience Required for Assistant Manager: Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, people management, Operations and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who look for new and better ways of doing things are welcomed in this role. Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity! TPBN1_UKTJ

Kwik Fit Plus - Slough - Bath Road, 1 Bath Rd, Slough SL1 3UA This role offers an OTE of £37,000-£42,000 inclusive of basic salary and bonus. Are you getting the rewards you deserve for the trust you build with customers when you put their car through its MOT? This is your chance to work for an employer that understands how valuable that is. We're hiring MOT Testers right now at Kwik Fit. You'll get great pay and benefits, and we'll help you progress if that's what you want to do—we've recently invested massively in making Kwik Fit the place to be if you want to develop a rewarding career for life. The Day to Day You'll deliver all aspects of the MOT test to Government standards, with the key objective of keeping our customers safe on the road. You'll support the customer through the process—updating them with progress, any work that needs doing and, where necessary, why their car failed. It's all about building lifelong customer relationships, and you'll put as much into that as you do the technical aspects of your role. Who we're looking for You'll need a valid MOT licence and driving licence. You'll also be able to reassure customers that they're in safe hands and build rapport so that choose us for their MOT every year. And if there's work to be done around the Centre, you'll always be up for pitching in with your colleagues whenever you get a spare moment. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers Up to 50% off at Kwik Fit Wagestream—access your wages before payday Eyecare—free examinations and discounted/free glasses Easy-book appointments with a free online GP Cycle-to-work scheme Free mortgage advice Life assurance Employee Assistance Programme Full-pay paternity leave About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

Swedish Speaking Careline Advisor Location: Canary Wharf & Home Based Contract Type: Full Time Salary: £28,000 Join The Team! Are you fluent in Swedish and passionate about delivering exceptional customer experiences? We are looking for a customer-focused and empathetic Swedish Speaking Careline Advisor to join a growing team supporting Nordic consumers on behalf of one of the world's most recognised food and nutrition brands, Danone. As the first point of contact for consumers, you will provide advice, support, and resolution across a wide range of product enquiries and customer concerns. You'll play a key role in ensuring every consumer receives a professional, personalised, and positive experience. What You'll Be Doing As a Careline Advisor, you will: • Deliver exceptional customer service across multiple contact channels, • Support consumers with questions relating to the full range of Danone products, • Handle customer complaints professionally and empathetically, • Take ownership of customer journeys from enquiry through to resolution, • Work closely with subject matter experts, quality teams, and knowledge specialists, • Accurately capture customer information and maintain records, • Meet quality, productivity, customer satisfaction, and compliance targets, • Represent both Konecta and Danone with professionalism and care What We're Looking For Essential Skills & Experience • Fluency in Swedish (spoken and written), • Strong communication skills in English (spoken and written), • Previous customer service or customer care experience, • Excellent listening, problem-solving, and interpersonal skills, • A caring and empathetic approach when supporting customers, • Ability to manage multiple tasks and work independently, • Strong IT skills, including Microsoft Office and Google Workspace, • Excellent attention to detail and data accuracy, • A positive attitude and strong team spirit Desirable • Experience within the food, nutrition, or healthcare sectors, • Knowledge of CRM systems, particularly Salesforce, • An interest in food, nutrition, and foods for special medical purposes Working Hours The Danone Careline operates Monday to Friday, 8:00am to 4:30pm. However, contracted working hours with Konecta are 8:00am to 8:00pm, Monday to Sunday. Flexibility is required as occasional evening and weekend cover may be needed to support business requirements. Training & Development We want you to succeed from day one. You'll receive: • Comprehensive induction and onboarding, • Full product and systems training, • Ongoing coaching and development, • Data protection and compliance training, • Continuous support from experienced leaders and specialists Career Growth Opportunities We're committed to developing talent and recognising success. As part of the team, you'll have opportunities to: • Expand your knowledge and skills, • Take on additional responsibilities, • Progress into specialist or leadership roles, • Increase your earnings through career development opportunities Why Join? ? Work from home flexibility ? Support a globally recognised brand ? Comprehensive training and support ? Career progression opportunities ? Inclusive and collaborative culture ? Make a real difference to customers every day Apply Today If you're a fluent Swedish speaker with a passion for customer service and are looking for your next opportunity in a supportive and growing organisation, we'd love to hear from you. Join Konecta and help deliver world-class care to Danone consumers across the Nordic region. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ

Investigates housing complaints and reviews applications under the Housing Act, ensuring legal compliance.Develops training based on case outcomes and manages service improvements.

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines., • Own all customer issues through to resolution., • Liaise professionally with Retailers and Manufacturer teams as appropriate., • Respond to the Financial Ombudsman Service timely and appropriately., • Update the Contract Management System and Complaints database accordingly and in a timely manner., • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends., • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business., • Adhere to formal regulatory processes and policies., • Work effectively with colleagues in support functions around the business to gain resolution to complaint., • Monitor own performance to ensure adherence to targets, deadlines and procedures., • Responsible for meeting individual performance targets and management of cases., • Participate in department/business projects to generate innovative ideas that add, • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers., • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential), • Proven track record of working with and handling complaints (Essential), • Experience of Financial Ombudsman Service complaints (Preferred), • Experience in the automotive or consumer finance industry (Preferred), • Strong telephony expertise within a contact centre or similar environment (Preferred), • Familiarity with relevant regulations and legislation (Preferred), • Minimum of A levels or equivalent IT SKILLS PROFILE: · Excel and Word to Intermediate level · Workflow management · Workflow management

After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am – 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2–5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

Are you someone who genuinely enjoys helping customers and making sure they have a great experience? Do you have experience in Customer Service, E-commerce, Order Management or a Contact Centre environment and want to join a successful, fast-moving business where your work really makes a difference? We’re looking for an enthusiastic E-commerce Customer Service Agent to join a busy UK Operations team in Marlow. This is a fantastic opportunity for someone who enjoys variety, problem-solving and working with people. You’ll be the person customers turn to when they have questions about their orders, deliveries or returns — helping to resolve issues quickly and professionally. What you'll be doing You’ll have a varied role covering: Handling customer enquiries by phone and electronically Responding to general and order-specific queries Managing returns and refunds, ensuring systems are kept up to date Providing order status and delivery tracking information Managing customer calls, orders, complaints and cases through CRM systems Taking ownership of more complex complaints and escalating them to the right teams Working closely with Sales, Marketing, Logistics and After Sales Support Recording customer interactions and actions accurately Identifying opportunities to improve the customer service process Supporting the wider Operations team with ad-hoc activities What we're looking for You don't need to tick every box. We're particularly interested in people who are: Customer-focused and genuinely enjoy helping people Confident communicating with customers by phone and in writing Empathetic and able to adapt your communication style Organised, self-motivated and comfortable managing multiple enquiries Accurate with data entry and CRM systems Comfortable using Excel and everyday IT systems A good problem-solver who takes ownership of customer issues Keen to learn and develop Previous Customer Service experience is beneficial, while knowledge of SAP or Salesforce would be a bonus — but isn't essential. Why this role? This isn't simply about answering calls. You'll have the opportunity to own customer issues from start to finish, work with multiple areas of the business and play a genuine part in improving the customer experience. If you're personable, organised and enjoy being the person who finds the solution, this could be a great next move. Interested? Apply now or get in touch for more information

About the Role: We are looking for a proactive and customer-focused Customer Services Executive to join the Operations Team. Reporting to the Customer Services Team Leader, you will be responsible for delivering an excellent customer experience by managing enquiries, supporting order processes, and working closely with internal teams to ensure customer requirements are met. Key Responsibilities: Act as the main point of contact for customers via telephone, email, electronic communication, and face-to-face interactions Manage customer orders in line with internal procedures and customer requirements Respond efficiently to customer enquiries, providing accurate product, pricing, and delivery information Record customer interactions, feedback, complaints, and resolutions while identifying opportunities for improvement Collaborate with internal teams including Sales, Planning, Logistics, and After Sales Support to ensure smooth customer operations Skills & Experience Required: Previous experience in a customer service environment is essential Experience using CRM systems, with SAP knowledge desirable Strong communication skills with the ability to handle challenging customer conversations professionally Excellent organisational skills, attention to detail, and the ability to manage multiple priorities Confident IT skills, including Microsoft Office, with strong data entry and analytical abilities What We’re Looking For: The successful Customer Services Agent will be self-motivated, enthusiastic, and committed to delivering outstanding service. You will bring a professional and empathetic approach to resolving customer queries while supporting the wider Operations Team. If you are passionate about customer service and enjoy working in a fast-paced environment, this could be a great opportunity to make an impact

Varang Healthcare is looking for an experiened registered manager providing care in the Local Community to Elderly and Vulnerable people . A successful candidate is responsible to manage and grow an effective and efficient home care service within the geographic region, through a team of suitable, qualified, and supported staff, to the economic benefit of our client . Key responsibilities CQC Registered Manager for the branch . To ensure the provision of high-quality care services to vulnerable people living in their own home To manage and deploy teams of Care Workers who provide care and support to vulnerable adults To ensure consistent application of the company’s policies, procedures, and approved practice and to promote the aims of our client . To participate in and contribute to the strategic management of our client. To ensure all statutory obligations are fully met * To meet and exceed all financial/growth targets Specific responsibilities -To ensure supervision and appraisal policy is implemented for all staff including supervision and appraisal. -To ensure that scheduling is carried out efficiently enabling Care Staff to spend the allocated care time with each service user. -To ensure that Care Staff follow the agreed care and service user plans with reference to visit length, and work in a manner which meets or exceeds the CQC Fundamental Standards. -To ensure that appropriate records are kept within the Service Users home. -To ensure that all visits, including times are confirmed by timesheets signed by the service user and Care Worker (except for service users notified as unable to sign). -To ensure that sufficient staff are recruited to fulfil the needs of service users. -To liaise with all office staff to plan marketing activity and spend and make recommendations to the Operations Director. -To ensure that the Company recruitment procedure is adhered to. -To ensure that all care staff successfully undergoes all training required to meet the CQC Fundamental Standards, and completion of the Care Certificate prior to probation signoff. -To ensure that all staff are capable and confident to carry out their roles by identifying development and training needs. To source and recommend training programmes to meet these needs. To participate in the provision of such training. -To ensure that appropriate records are kept relating to recruitment, training, and supervision. -To ensure accurate records of sickness, holiday and other absence are maintained for all staff. -To ensure that all service users undergo suitable initial assessments including care needs assessment and health and safety risk assessments as required under the CQC Fundamental Standards. -To ensure that appropriate records of assessments are maintained and that actions required mitigating risk are carried out. -To be responsible for the Health and Safety of staff and service users by ensuring that any company Health and Safety policies and procedures are always applied, ensuring a safe working environment. -To ensure that service users and their informal carers are consulted during care planning and throughout service provision. -To ensure that service user reviews are carried out and recorded in line with the requirements of the CQC Fundamental Standards and the Local Authority. -To ensure the effective management of complaints, compliments, and comments, including remedial action and record keeping. -To ensure that confidentially is always maintained by all staff. -To ensure that the requirements of the Data Protection Act (and any subsequent revisions of the Act) are met in full especially in relation to service user and Care Worker records. -To ensure accurate and timely payroll and invoicing. -To ensure that payments due against invoices are received promptly. -To ensure that monies due to be recovered from Care Workers are collected in a timely manner. -To build and maintain harmonious working relationships with Local Authority representatives. -To attend and participate in Local Authority meetings as appropriate. -To manage the budget for the office and operate as a profit centre. -To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by period to the Operations Director. -To ensure effective and timely communication within the office, with field staff, with users, purchasers, and other stakeholders. -To ensure that Company policies and procedures relating to equal opportunities and anti-discriminatory practice are always applied in the management and delivery of the service. -To provide on call and care services where required to ensure the safe and efficient output of the business. -Such other duties as appropriate to the grade and nature of the position as may be reasonably delegated by Operations Director. This is an exciting time to join a developing care provider. The role of Registered Manager is offering £40,000 - £45,000 with an excellent benefits and achievable bonus package. Salary range is dependent on candidate experience. If you are interested in applying for this role please click apply now

Complaint Intake Analyst I Job Type: Temporary Location: Maidenhead Duration: 6 months (rolling) Role Summary We are seeking a detail-oriented and customer-focused Complaint Intake Analyst to support Quality Assurance operations for a leading pharmaceutical company. You will be required to manage the initial intake and triage of customer complaints across multiple channels. As the first point of contact for customers, you will ensure accurate data collection, assess complaint information, coordinate follow-up activities, and facilitate the efficient processing of complaints in accordance with established business procedures. For this role, a fluent Swedish speaker is required as you will be needed to translate complaints into English. Experience within a call centre background in a healthcare company or equivalent would be ideal. Key Responsibilities Manage the intake of customer complaints received via phone, email, and complaint management systems. Review and assess complaint submissions, identify missing information, and conduct customer outreach to obtain required details. Perform the initial classification and coding of complaints using established guidelines and business rules. Coordinate complaint sample logistics and collaborate with relevant teams to support investigations and resolution activities. Partner with internal stakeholders on cases involving adverse events and ensure appropriate escalation where required. Process customer replacement, credit, or warranty claims and coordinate communication with the appropriate stakeholders. Skills, Experience & Qualifications High school diploma (or equivalent) required; Associate Degree or college education preferred. 1-2 years of experience in a customer service or call centre environment, ideally within healthcare, pharmaceutical, medical device, or related industries. Strong attention to detail with the ability to analyse information, think critically, and work independently. Fluency in English and Swedish is essential Excellent verbal and written communication skills with a customer-centric approach. Proficiency in using computer applications and navigating multiple software systems simultaneously. Strong organisational, prioritisation, and time management skills, with the ability to manage competing workloads effectively. To Apply If you want to find out more about this role or would like to make an application, click below or contact Theo Charles. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy

This is a fantastic opportunity to join a prestigious organisation near Maidenhead as Events Sales Manager. You will lead a small and experienced team, taking responsibility for achieving agreed sales results while ensuring every client receives an exceptional and highly personal service. Salary circa £50,000 per annum, depending on experience, plus a bonus scheme. This is a full-time role based near Maidenhead, with occasional evening and weekend work required. The position combines team leadership, client management and commercial oversight. Strong B2C sales experience is essential, ideally gained within hospitality, travel, events or another premium consumer environment. You will provide day-to-day guidance to the team, review sales performance and future demand, contribute to pricing and planning discussions and personally manage a selection of client relationships. Key Responsibilities • Lead and motivate the sales team, creating a calm, supportive and ambitious working environment, • Set clear expectations and regularly review individual and team performance, • Hold one-to-one meetings, appraisals and team meetings, recognising success and addressing development needs, • Support the team with day-to-day questions concerning availability, pricing and internal procedures, • Review sales activity, conversion, future demand and booking trends, highlighting any areas requiring attention, • Prepare regular management reports and provide updates on progress against agreed objectives, • Contribute to budget planning, pricing reviews and the development of new services and revenue opportunities, • Oversee the scheduling and delivery of client appointments and promotional events, • Review systems, CRM usage and internal processes to improve efficiency and the overall client journey, • Personally manage selected client relationships from initial enquiry through to operational handover, • Help resolve more complex client concerns or complaints, • Work closely with Marketing, Finance, Operations and Events colleagues to ensure commitments made to clients can be delivered, • Maintain positive working relationships with external partners and represent the organisation at relevant industry events, • Provide practical cover and support when other members of the sales team are unavailable About You • A minimum of five years’ successful B2C sales experience, • Experience within hospitality, travel, events or another premium consumer environment would be highly desirable, • Previous experience managing, coaching and developing a team, • A proven ability to achieve revenue targets and understand forecasting, conversion and pipeline performance, • Strong commercial judgement and confidence interpreting sales information, • Highly organised with excellent attention to detail and a consistent approach to CRM updates and follow-up, • Warm and personable with the ability to establish effective relationships with clients and colleagues, • A confident and persuasive communicator, both verbally and in writing, • Calm under pressure and capable of managing challenging conversations professionally, • Strong Microsoft Office and CRM skills, • Due to the location, applicants will need access to their own transport

Deputy Manager - earn a package of £40,000-£45,000 while helping lead a successful premium operation in Windsor. Are you an experienced hospitality manager ready to take greater ownership of a business? This Deputy Manager opportunity in Windsor offers the chance to support the General Manager, lead a 12-person front-of-house team and deliver excellent service within a busy, food-led pub. What's in it for you? Package of £40,000-£45,000, including tronc 48-hour week across five days Discounted dining across the wider group An additional paid day off for your birthday Regular development, training and feedback Staff trips and visits to farms and suppliers Access to quality British produce at cost price Employee referral programme Free on-site parking in Windsor Long-term progression within a growing companyYour new role As Deputy Manager, you'll support the General Manager with the daily running of the business in Windsor. You'll lead service, develop the team and act as a key point of contact for guests while helping the pub operation grow commercially. You will: Lead and motivate a front-of-house team of 12 Maintain excellent service and hospitality standards Support food and beverage service across the restaurant and bar Train, coach and develop team members Manage shifts and solve operational issues Respond professionally to guest feedback Support rotas, stock control and business administration Work closely with the General Manager to drive sales and performance Help create a positive environment for guests and colleaguesWhat we're looking for The successful Deputy Manager will have at least three years' hospitality management experience within a busy restaurant, quality pub or similar food-led environment. You'll also need: Strong leadership and people-management skills Excellent food and beverage knowledge A proactive and commercially aware approach Confidence handling guest enquiries and complaints Strong organisation and problem-solving skills A genuine passion for traditional hospitality The ambition to develop within a growing company The existing right to work in the UKExperienced Assistant Managers who are ready to step up are encouraged to apply. If this Deputy Manager position in Windsor sounds like the right next step for you, apply today. Please contact Bradley Baxendale at Platinum Recruitment for more information. Job Number: 49098 /INDPUBF&B Platinum Recruitment is acting as an Employment Agency in relation to this vacancy. Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Head of Field Operations Salary: £70,000 + Bonus + Car Allowance (Approx. Package Value: £98,000) Location: Remote, Southern UK (with regular regional travel) Reporting To: Operations Director Direct Reports: Regional Managers, Team Leaders, Field-Based Operational Teams Type: Senior Leadership The Opportunity Our client is a leading provider of operational and compliance services across a diverse portfolio of public and private sector environments throughout the UK. Due to continued growth and expansion, they are seeking an experienced Head of Field Operations to oversee service delivery across the Southern region. This is a senior leadership position responsible for driving operational performance, developing high-performing management teams, and ensuring consistent delivery across multiple contracts and locations. The successful candidate will play a key role in shaping operational strategy, supporting business growth, and maintaining exceptional standards of service, compliance, and client satisfaction. The role offers significant autonomy, working closely with the senior leadership team to deliver strategic objectives while leading a large, geographically dispersed workforce. Key Responsibilities Operational Leadership Provide leadership and direction across a regional field operations function. Manage and develop Regional Managers, Team Leaders, and frontline operational teams. Ensure operational activities are delivered safely, efficiently, and in line with contractual requirements. Drive consistency, accountability, and service excellence across all locations. Review operational performance data and implement improvement initiatives where necessary. Ensure resources are effectively deployed to maximise productivity and service delivery.Performance & Service Improvement Develop and execute operational plans aligned with business objectives. Monitor key performance measures, identifying trends and opportunities for improvement. Lead operational enhancement projects designed to improve efficiency, quality, and customer outcomes. Champion continuous improvement initiatives across people, processes, and systems. Support the implementation of new technologies and operational best practices.Leadership & People Development Lead and inspire a multi-level management structure across a wide geographical area. Support recruitment, succession planning, and talent development initiatives. Foster a positive, high-performance culture focused on engagement, accountability, and professional growth. Ensure workforce planning aligns with operational demands and future business requirements. Coach and mentor managers to maximise team performance and retention.Compliance, Governance & Safety Promote a strong culture of safety, compliance, and operational integrity. Ensure policies, procedures, and industry standards are consistently applied. Investigate operational incidents, complaints, and compliance concerns, implementing corrective actions where required. Maintain oversight of quality assurance and audit processes. Support organisational compliance requirements and continuous improvement programmes.Strategic & Commercial Responsibilities Work alongside the Operations Director to support the wider operational strategy. Produce management reports, operational reviews, and performance summaries for senior stakeholders. Contribute to mobilisation projects, new service launches, and operational integration activities. Support forecasting, budgeting, and resource planning activities. Identify opportunities to improve efficiency, scalability, and overall operational performance. Assist with organisational growth plans and future operational structure development.Candidate Profile Essential Experience Demonstrable experience leading large field-based or multi-site operational teams. Background within sectors such as compliance services, facilities management, security, environmental services, public-facing operations, infrastructure, enforcement, or similar operational environments. Proven experience managing senior management teams and complex reporting structures. Strong track record of delivering operational performance improvements. Experience working within regulated or compliance-driven environments. Knowledge of workforce planning, performance management, and service delivery frameworks.Key Skills Strong leadership capability with experience building and developing successful teams. Commercial awareness and sound business judgement. Excellent stakeholder management and communication skills. Data-led decision-making and analytical problem-solving ability. Ability to manage competing priorities within a fast-paced operational environment. Strong organisational and planning skills. Resilient, proactive, and outcome focused. Experience influencing operational change and driving continuous improvement.Desirable Experience within public realm operations, security management, facilities management, or related sectors. Exposure to operational transformation or business change programmes. Health & Safety qualification such as IOSH or NEBOSH. Formal management qualification or equivalent leadership experience.Package £70,000 Basic Salary Performance Bonus Car Allowance Approximate Total Package Value: £98,000 Remote Working Senior Leadership Opportunity Significant Career Progression Potential Nationally Visible Position Supporting Continued Business GrowthTo apply, please submit an up-to-date CV detailing your operational leadership experience, achievements, and suitability for this opportunity

TA Compliance Officer Berkshire | Hybrid working Rate: £30.00 per hour (Umbrella) Initial contract: 6 months Working hours: 37 hours per week Working arrangement: Hybrid Role summary You will support the delivery of a compliance programme covering approximately 1,500 temporary accommodation properties, ensuring statutory and regulatory documentation is obtained, reviewed and accurately recorded. Alongside compliance monitoring, you will undertake property inspections, investigate property condition and disrepair concerns, and work with landlords and managing agents to ensure required works are completed and temporary accommodation meets the required standards. What you will do as a TA Compliance Officer ·Support the delivery of a compliance programme across approximately 1,500 temporary accommodation properties. ·Request and review statutory and regulatory compliance documentation, including Gas Safety Certificates, EICRs, EPCs, Fire Risk Assessments, Legionella documentation and HMO licensing. ·Review certificates for validity, accuracy and expiry dates, identifying and escalating discrepancies or areas of non-compliance. ·Maintain central compliance trackers and ensure certificates and supporting documentation are accurately recorded on relevant systems. ·Undertake temporary accommodation property inspections to assess property standards, occupancy and welfare concerns where required. ·Investigate disrepair complaints and property-related enquiries, producing reports and responses following inspections. What you will need as a TA Compliance Officer ·Experience working within temporary accommodation, housing compliance, property inspection or a closely related housing environment. ·Experience reviewing property compliance documentation and identifying missing, expired or inaccurate records. ·Good working knowledge of property compliance requirements, including gas, electrical, fire safety, EPC and HMO requirements. ·Experience carrying out property inspections and identifying property condition, disrepair or compliance issues. ·Ability to produce clear inspection reports, Schedules of Works and accurate case records. ·Strong organisational skills with the ability to manage a high volume of compliance information and competing priorities. What's on offer ·£30.00 per hour (Umbrella) ·Initial 6-month contract ·37 hours per week ·Hybrid working Interested? Apply today to be considered for this TA Compliance Officer opportunity in Berkshire, or get in touch to find out more about the role

Senior Technical Manager Location: Slough Sector: Food Manufacturing Salary: £65,000 - £75,000 The Opportunity An exciting opportunity has arisen for an experienced Senior Technical Manager to join a successful and growing food manufacturer in Slough. Acting as the senior technical authority on site, you'll take ownership of food safety, quality, legality and compliance, working closely with Operations to maintain and continuously improve site standards. The Role As Senior Technical Manager, you will: Lead the site's food safety, quality and technical compliance agenda. Own the FSQMS, BRCGS and HACCP systems. Lead external audits, customer visits and regulatory inspections. Oversee allergen management, microbiological standards, traceability and product safety. Manage technical incidents, complaints, root cause analysis and corrective actions. Drive a strong food safety and quality culture across the site. Develop and support the Technical and Quality teams. Partner with Operations to ensure standards are consistently delivered on the factory floor.About You I'm looking for an experienced food manufacturing Technical professional with: Technical management experience within chilled, high-care or short shelf-life food manufacturing. Strong knowledge of BRCGS and HACCP. Experience leading customer, BRCGS and third-party audits. Good knowledge of UK food safety legislation and compliance. Experience working with retailers or major foodservice customers. Strong leadership, influencing and problem-solving skills. A hands-on approach and the confidence to challenge Operations when required.Why Apply? This is a genuinely influential site leadership role offering significant ownership and autonomy. You'll have the opportunity to shape technical standards, develop the site's food safety culture and work alongside senior Operations leadership to continuously improve performance. It could be an excellent next step for an ambitious Technical Manager or an established Senior Technical Manager looking for a new challenge. Slough Competitive salary + benefits Interested? Apply today or get in touch with me directly for a confidential conversation about the opportunity

Job Title: Assistant Manager Salary for Assistant Manager: £35,056 starting salary + EOY bonus (1st Year ote £39,262) We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services. You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service. Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelarator development programme for all employees to support the progression. Benefits for the Assistant Manager: Generous bonus scheme; Contributory pension scheme; Private medical insurance after qualifying period; Enrolment on Management Development Programme to accelarate growth; 30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service Staff discount on storage and retail products; Perkbox - employee 'free perks’ scheme, which includes unlimited discounts on many high street retailers, restaurants, cinema's, UK attractions; Class room induction training for all new hires Core Responsibilities: Sales/Customer Service Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions; Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales; Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained; Resolve customer complaints, address customer concerns and explain company or store policies. Manage and Train Employees Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks; Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary; Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets. Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction; Complete reports that would be submitted to the manager upon his/her return. Maintenance and Administration: Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality; Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times; Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Experience Required for Assistant Manager: Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPI’s is also a benefit in this role. The key aspects of the role are converting sales, people management, Operations and administration. The biggest challenge is taking responsibility in the Store Manager’s absence. Candidates who look for new and better ways of doing things are welcomed in this role. Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Complaints Assistant – Risk & Compliance. Reviewing matter files, correspondence and other evidence to investigate client com

You will manage a caseload of private rented sector complaints, carry out proactive HMOs inspections, and ensure compliance with housing standards and regulatory requirements.

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