Trabajos complaints en MaidenheadCrear alertas

?? Reviews & Complaints Officer ?? Windsor & Maidenhead (Hybrid)?? Contract Opportunity The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints. This is a specialist role requiring strong legislative knowledge and high-level written ability. Key Responsibilities: * Conducting Section 202 statutory reviews * Reviewing S184 decisions * Managing Stage 2 complaints investigations * Drafting legally robust review decisions * Liaising with Legal Services where required * Ensuring compliance with Ombudsman standards Requirements: * Strong working knowledge of Housing Act 1996 (Part 6 & 7) * Experience conducting statutory housing reviews * Experience handling complex housing complaints * Exceptional report writing skills * Local Authority experience essential ?? Rate: Competitive and flexible subject to candidate experience.

Reviews and Complaints Officer Location: Maidenhead (Hybrid Working)Hours: Monday to Friday, 9:00–17:00Hourly Rate: £22.99 – £25.11Contract: Local Authority / Housing Operations About the Role We are seeking an experienced and motivated Reviews and Complaints Officer to join our Housing Operations team within a local authority setting based in Maidenhead. The successful candidate will play a key role in ensuring statutory compliance and delivering a high-quality service to residents seeking reviews or raising concerns regarding housing decisions. Working closely with internal teams and external partners, you will be responsible for conducting thorough, fair and timely investigations in line with statutory requirements and best practice. Key Responsibilities • Undertake detailed investigations of review requests made under Part 6 and Part 7 of the Housing Act, as amended., • Assess evidence, gather relevant information, and prepare legally robust decision letters., • Ensure all review decisions are issued within statutory timescales and comply with legislative frameworks., • Manage and respond to complaints in accordance with internal procedures and the Housing Ombudsman’s expectations., • Liaise with applicants, internal colleagues, legal advisors, and external stakeholders as required to complete reviews., • Maintain accurate case records and contribute to service improvements where patterns or systemic issues are identified., • Experience working within housing options, homelessness services, or a similar statutory housing function., • Strong understanding of the Housing Act 1996 (as amended), relevant case law, and statutory review processes., • Excellent investigative, analytical, and decision-making skills., • Ability to write clear, well-reasoned, and legally sound decision notices., • Strong communication and customer service skills, particularly when dealing with vulnerable households., • Ability to work independently, manage a busy caseload, and meet statutory deadlines., • Hybrid working is available, with a mix of office-based work in Maidenhead and remote working from home. If you have the expertise and commitment to ensure fair, transparent, and legally compliant housing review processes, we’d love to hear from you. Please submit your CV and a brief statement outlining your relevant experience.

Housing & Public Protection Business Support Manager Maidenhead | Hybrid Working Full-time, Monday–Friday | Immediate Start Temp Assignment until at least May £310 per day (PAYE) | £400 Ltd/Umbrella We’re looking for a transformational leader in Housing & Public Protection! Do you thrive in fast-paced public-sector environments?Are you passionate about improving housing services and delivering high-quality support functions?This role places you at the heart of service transformation, leadership, and strategic delivery. Essential Requirements Degree educated in a relevant field Local Authority experience (must-have ) Strong leadership, analytical and project delivery skills Ability to operate confidently at management level What You’ll Be Doing You will lead and manage the Housing & Public Protection Business Support Team, including service analysts and the housing complaints/review function. Your work will directly support the Assistant Director and senior leadership team — shaping improvements, driving transformation, and ensuring top-tier service delivery. Your key responsibilities include: Managing business support functions, including budget oversight Leading key technology and ICT development projects Managing governance of officer delegations (Part 5 of the Constitution) Overseeing data monitoring, needs assessments, performance dashboards Managing FOIs, member enquiries, complaints Leading statutory reviews and appeals under housing legislation Supporting and overseeing legal appeals Identifying training and improvement opportunities Developing operational procedures, policies and strategies Managing contracts in line with Part 8A of the Council Constitution Overseeing the FHIL Ltd/consortium project Deputising for the Assistant Director when required Why this role matters You’ll play a pivotal role in shaping how housing services evolve — influencing policy, improving service quality, and ensuring statutory compliance. You'll collaborate across Housing & Public Protection teams and wider council departments to deliver meaningful and lasting improvements for residents. Working Pattern Hybrid working Base: Maidenhead Full-time: Monday to Friday Ready to make an impact? Apply now and bring your expertise to a team driving real, positive change in local government services.

Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth? Do you have strong analytical and commercial experience? Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships? Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Digital. As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. Key Responsibilities: • Confident in a customer-facing and account management role., • Highly analytical with strong Excel and numerical skills., • Commercially minded with a solid grasp of margins, pricing, P&L and profitability., • Comfortable using digital tools and reporting platforms., • A critical thinker with a positive, proactive approach to growth and problem-solving., • Organised, results-oriented and able to manage multiple accounts and deadlines., • A strong communicator who builds trust and long-term relationships., • Able to translate data and insight into targeted actions and customer plans., • Attentive to customer feedback and able to share insights internally. What We're Looking For: • Manage and grow the sales and the profitability of your portfolio, • Use data to drive decision-making and identify gaps, risks and opportunities., • Use Excel and digital tools to analyse sales, trends, costs and customer behaviour., • Produce reports, KPIs and forecasts for internal stakeholders and leadership., • Collect and interpret market and performance data to inform strategy., • Promote our product portfolio using catalogues, digital tools and trade promotions., • Maintain and grow relationships through meetings, calls and email engagement., • Deliver insight-led presentations and recommendations to customers., • Implement account and channel strategies aligned with margin and growth priorities., • Use data to match products and brands to customer needs., • Identify and pursue new business opportunities within your channel., • Deliver accurate demand planning and reporting., • Monitor performance vs budget and propose tactical actions when required., • Take ownership from order entry to invoicing and delivery, working closely with Customer Service., • Manage credit notes, complaints and service issues efficiently., • Liaise with internal teams to resolve problems and support customer expectations., • Meet customers and deliver impactful insights and analysis., • Share feedback with marketing, trade marketing and product teams. Please contact Lewis Millican for further information.

Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth? Do you have strong analytical and commercial experience? Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships? Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Amazon. As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. Key Responsibilities: • Confident in a customer-facing and account management role., • Highly analytical with strong Excel and numerical skills., • Commercially minded with a solid grasp of margins, pricing, P&L and profitability., • Comfortable using digital tools and reporting platforms., • A critical thinker with a positive, proactive approach to growth and problem-solving., • Organised, results-oriented and able to manage multiple accounts and deadlines., • A strong communicator who builds trust and long-term relationships., • Able to translate data and insight into targeted actions and customer plans., • Attentive to customer feedback and able to share insights internally. What We're Looking For: • Manage and grow the sales and the profitability of your portfolio, • Use data to drive decision-making and identify gaps, risks and opportunities., • Use Excel and digital tools to analyse sales, trends, costs and customer behaviour., • Produce reports, KPIs and forecasts for internal stakeholders and leadership., • Collect and interpret market and performance data to inform strategy., • Promote our product portfolio using catalogues, digital tools and trade promotions., • Maintain and grow relationships through meetings, calls and email engagement., • Deliver insight-led presentations and recommendations to customers., • Implement account and channel strategies aligned with margin and growth priorities., • Use data to match products and brands to customer needs., • Identify and pursue new business opportunities within your channel., • Deliver accurate demand planning and reporting., • Monitor performance vs budget and propose tactical actions when required., • Take ownership from order entry to invoicing and delivery, working closely with Customer Service., • Manage credit notes, complaints and service issues efficiently., • Liaise with internal teams to resolve problems and support customer expectations., • Meet customers and deliver impactful insights and analysis., • Share feedback with marketing, trade marketing and product teams. Please contact Lewis Millican for further information.

?? Reviews & Complaints Officer ?? Windsor & Maidenhead (Hybrid)?? Contract Opportunity The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints. This is a specialist role requiring strong legislative knowledge and high-level written ability. Key Responsibilities: * Conducting Section 202 statutory reviews * Reviewing S184 decisions * Managing Stage 2 complaints investigations * Drafting legally robust review decisions * Liaising with Legal Services where required * Ensuring compliance with Ombudsman standards Requirements: * Strong working knowledge of Housing Act 1996 (Part 6 & 7) * Experience conducting statutory housing reviews * Experience handling complex housing complaints * Exceptional report writing skills * Local Authority experience essential ?? Rate: Competitive and flexible subject to candidate experience.

Reviews and Complaints Officer Location: Maidenhead (Hybrid Working)Hours: Monday to Friday, 9:00–17:00Hourly Rate: £22.99 – £25.11Contract: Local Authority / Housing Operations About the Role We are seeking an experienced and motivated Reviews and Complaints Officer to join our Housing Operations team within a local authority setting based in Maidenhead. The successful candidate will play a key role in ensuring statutory compliance and delivering a high-quality service to residents seeking reviews or raising concerns regarding housing decisions. Working closely with internal teams and external partners, you will be responsible for conducting thorough, fair and timely investigations in line with statutory requirements and best practice. Key Responsibilities • Undertake detailed investigations of review requests made under Part 6 and Part 7 of the Housing Act, as amended., • Assess evidence, gather relevant information, and prepare legally robust decision letters., • Ensure all review decisions are issued within statutory timescales and comply with legislative frameworks., • Manage and respond to complaints in accordance with internal procedures and the Housing Ombudsman’s expectations., • Liaise with applicants, internal colleagues, legal advisors, and external stakeholders as required to complete reviews., • Maintain accurate case records and contribute to service improvements where patterns or systemic issues are identified., • Experience working within housing options, homelessness services, or a similar statutory housing function., • Strong understanding of the Housing Act 1996 (as amended), relevant case law, and statutory review processes., • Excellent investigative, analytical, and decision-making skills., • Ability to write clear, well-reasoned, and legally sound decision notices., • Strong communication and customer service skills, particularly when dealing with vulnerable households., • Ability to work independently, manage a busy caseload, and meet statutory deadlines., • Hybrid working is available, with a mix of office-based work in Maidenhead and remote working from home. If you have the expertise and commitment to ensure fair, transparent, and legally compliant housing review processes, we’d love to hear from you. Please submit your CV and a brief statement outlining your relevant experience.

Reviews & Complaints Officer. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Handle Stage 1 and Stage 2 complaints, including LGSCO responses.

We are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE £25. Work closely with Housing Operations teams to m

Monitor guest satisfaction and respond promptly to feedback and complaints. Our client is seeking an experienced and motivated Assistant Food & Beverage Manager to join their hotel team in Windsor. Liaise with the Sales and Events team to ensure accurate event briefs and smooth handovers.

Customer Engagement Specialist -Fluent in French Location: Marlow, Buckinghamshire, SL7 1TB Salary: Up to £32,000 subject to experience bonus plan benefits Contract: Full time, Permanent Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! The Role: Fluent in French the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs. Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharmas ethos of Promise Delivered. Key Responsibilities: Responding to enquiries within agreed SLAs and ensuring clear, professional communication. Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements. Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required. Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression. Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed. Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes. Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience. Skills & Experience: To be successful in this role you must have; A level or equivalent. Advanced fluency in French language Experience in customer service or customer-facing administrative roles. Strong written and verbal communication skills. Strong attention to detail and accuracy in data handling. Customer-centric mindset with a proactive and solution-focused approach. Ability to work independently and make sound decisions when required. Highly organised with strong time-management skills. Flexible and adaptable to changing customer and program needs. Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma - Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! No agencies please.

After-Sales Associate - Mon to Fri 9am till 5pm Berkshire Essential Technical Knowledge Proven experience in plumbing and bathroom products (essential). Ability to read and interpret technical drawings. Strong understanding of safety standards. Were looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career. This is a dynamic role combining 70% customer service and 30% technical support , ideal for someone who thrives in both problem-solving and customer-facing environments. The Role As our After-Sales Associate, youll be the go-to expert once a product has been delivered. Youll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for. ?? Customer Support & Service Management Act as the primary point of contact for after-sales enquiries. Manage service requests, complaints, and technical queries via phone and email. Deliver timely and professional resolutions. Build strong, lasting customer relationships that drive satisfaction and loyalty. ?? Technical Support & Troubleshooting Diagnose and resolve plumbing and bathroom-related technical issues. Provide clear remote guidance on installation, maintenance, and troubleshooting. Apply structured problem-solving techniques, including Root Cause Analysis. ?? Spare Parts & Service Coordination Liaise with warehouse teams to arrange replacement parts. Maintain accurate spare parts records and service documentation. ?? Documentation & Reporting Process service orders on the ERP system, ensuring accurate sales/purchase order tracking. Produce service performance and product reports. Identify trends and recurring issues to support continuous improvement. What Were Looking For Essential Technical Knowledge Proven experience in plumbing and bathroom products (essential). Ability to read and interpret technical drawings. Strong understanding of safety standards. Experience with Root Cause Analysis (RCA). Key Skills Excellent troubleshooting and diagnostic ability. Clear and confident communication skills. Strong customer-focused mindset. Well-organised with effective time management. Ability to write clear technical reports. Willingness to travel for site support when required. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Join Our Team as a Manufacturing Scientist in Slough! Are you passionate about food safety and quality assurance? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you. Our client, a global leader in the FMCG manufacturing sector, is seeking a Manufacturing Scientist to join their team in Slough. What's in it for You? Competitive Salary: £36,000 - £44,000 per year Performance Bonus: Up to 10% based on company performance Full-Time Role: Monday to Friday, start time between 07:30 and 09:30 Contract Duration: 2-year contractYour Role As a Manufacturing Scientist, you will play a key role in ensuring externally manufactured products meet high global quality and food safety standards. Ongoing Verification of External Manufacturers Perform Quality & Food Safety audits at external manufacturers, verifying the effectiveness of their quality management systems and processes (e.g. HACCP, supplier quality assurance) and compliance with company requirements. Create and implement action plans and monitor progress to ensure completion within required timeframes. Manage ongoing product quality and performance, ensuring key performance indicators are achieved. Handle non-conformance management, including monitoring and follow-up of complaints. Drive the implementation of quality and food safety standards. Gather and report food safety and quality metrics, driving continuous improvement programmes and ensuring a strong improvement culture. Assess and support the development of quality culture and behaviours at external manufacturing partners. Manage all technical documentation, ensuring it remains accurate and up to date. Participate in incident management, ensuring corrective and preventative actions are implemented within agreed timeframes.New Product Development Lead risk assessments to ensure all quality, food safety, and legal hazards are identified and effective control measures are in place for new products. Create technical specifications based on risk assessment outputs, product specifications, and manufacturer process specifications. Participate in supplier line trials, assessing the effectiveness of control measures and identifying improvements. Support the creation and review of packaging artwork (including managing translation requests), ensuring legal text is accurate before printing. Lead and execute product handovers prior to new product launches, ensuring all requirements are met. Manage sample preparation and coordination. The Person Dynamic and enthusiastic individual with a well-rounded background in food manufacturing, including supplier auditing and management. Strong relationship builder with effective supplier management skills. Proven project management and organisational abilities. Demonstrates a strong commitment to quality and food safety. Confident and proactive, able to use initiative and think creatively to maintain high technical standards in a fast-paced environment. Logical and analytical mindset with strong communication and stakeholder engagement skills. Excellent attention to detail. Key Skills Degree in Food Science, Food Technology, or a related discipline. Minimum 2 years' experience in a Quality and Food Safety role within the food industry or related sectors. Knowledge of HACCP, ISO, and food safety management systems. Experience with risk assessment and risk management. Lead auditor qualification desirable, or willingness to obtain certification. Basic food microbiology knowledge. Understanding of food processing equipment and manufacturing processes. Familiarity with the New Product Development (NPD) concept-to-launch process. Why Join Us? This is more than just a job - it's an opportunity to make a real impact within a globally recognised FMCG environment. You'll collaborate with cross-functional teams, contribute to innovative products enjoyed by millions, and be part of a workplace that values quality, collaboration, and continuous improvement. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Do you have what it takes to ensure De Vere Beaumont Estate runs smoothly during the night shift? De Vere Beaumont Estate in Old Windsor are recruiting for an Assistant Night Manager to join the team. This role is pivotal in overseeing the nightly hotel operation runs smoothly, ensuring the safety and comfort of our guests, and maintaining our high standards of service. In return this role offers £28,000 per annum plus excellent benefits including free use of leisure facilities, meals on duty, an annual complimentary 2 night stay with dinner at a De Vere Hotel plus additional stays for only £50 and a paid day off your birthday in addition to your holidays. As the Assistant Night manager you will look after our guests and the Hotel between the hours of 10.30pm and 7am, 5 nights out of 7 each week. You will complete the night audit, check guests in and out of the hotel as required, complete hotel walkarounds throughout the night ensuring security and safety, and deal with any issues or complaints occurring overnight. You will be on duty with at least one other member of the nights team and our events team members will often be on site until the early hours of the morning when we have weddings/events taking place. Would this role suit you? • Do you have experience of working during night hours and would this suit your lifestyle? • Do you have hospitality experience or experience in a guest focused service role? • Do you enjoy talking to people and delivering high standards of service? • Would you feel confident working at night in a large Hotel with one other colleague and taking responsibility for our guests health & safety? If the answer to these questions is yes, then we would welcome you to apply! The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Assistant Nights Manager. £28,000 per year Free meals on duty in our colleague dining facilities Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher. As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage. 28 days holiday each year (increasing annually up to 33 days) Venue closure over the Christmas period allowing you time off to enjoy the festive season Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling. Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties. Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones. De Vere Beaumont Estate set in Old Windsor has a magnificent Georgian manor house as its centrepiece and is our largest hotel estate with 429 bedrooms, 45 meeting & event spaces, and over 40 acres of grounds. A hotel of this size means we have a variety of food and beverage outlets and some great bars on site, so we regularly host some pretty incredible conferences, events and weddings. Your commute: based just 3 miles from Windsor, minutes from J13 of the M25 and 15 minutes from Heathrow; Egham station is also 3 miles away with fast connections to London Waterloo and Reading. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues. TPBN1_UKCT

Job Specification for Housing Transformation Manager Location: Windsor Contract Type: Temporary (6-month contract) Day Rate: £400+ per day Purpose of the Job Role The Housing Transformation Manager will be accountable for the management of the Housing and Public Protection Business Support team, including analysts and housing complaints and review officers. The role involves leading and overseeing various transformation projects, providing support to the leadership, management, and delivery of the Housing and Public Protection Service. Main Duties and Responsibilities Manage the business support functions, including budget oversight and line management of service analysts and complaints/review officers. Coordinate and respond to key technology and ICT development projects within the service. Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards. Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation. Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews. Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts. Deputise for the Assistant Director as required.Person Specification Qualifications/Education/Training: Essential: Level 5 or 6 qualification in a relevant field (e.g., Diploma in Housing Studies, BA in Housing Studies, BSc in Environmental Health) or proven mid-senior level experience in housing management or public protection. Desirable: Level 7 qualification (e.g., Masters in Public Administration), project Essential: Extensive experience in leading business improvement plans within housing and the public sector, comprehensive understanding of housing or public protection issues, and experience managing people, budgets, and teams

Varang Healthcare is looking for an experiened registered manager providing care in the Local Community to Elderly and Vulnerable people . A successful candidate is responsible to manage and grow an effective and efficient home care service within the geographic region, through a team of suitable, qualified, and supported staff, to the economic benefit of our client . Key responsibilities * CQC Registered Manager for the branch . * To ensure the provision of high-quality care services to vulnerable people living in their own home * To manage and deploy teams of Care Workers who provide care and support to vulnerable adults * To ensure consistent application of the company’s policies, procedures, and approved practice and to promote the aims of our client . * To participate in and contribute to the strategic management of our client. * To ensure all statutory obligations are fully met * To meet and exceed all financial/growth targets Specific responsibilities -To ensure supervision and appraisal policy is implemented for all staff including supervision and appraisal. -To ensure that scheduling is carried out efficiently enabling Care Staff to spend the allocated care time with each service user. -To ensure that Care Staff follow the agreed care and service user plans with reference to visit length, and work in a manner which meets or exceeds the CQC Fundamental Standards. -To ensure that appropriate records are kept within the Service Users home. -To ensure that all visits, including times are confirmed by timesheets signed by the service user and Care Worker (except for service users notified as unable to sign). -To ensure that sufficient staff are recruited to fulfil the needs of service users. -To liaise with all office staff to plan marketing activity and spend and make recommendations to the Operations Director. -To ensure that the Company recruitment procedure is adhered to. -To ensure that all care staff successfully undergoes all training required to meet the CQC Fundamental Standards, and completion of the Care Certificate prior to probation signoff. -To ensure that all staff are capable and confident to carry out their roles by identifying development and training needs. To source and recommend training programmes to meet these needs. To participate in the provision of such training. -To ensure that appropriate records are kept relating to recruitment, training, and supervision. -To ensure accurate records of sickness, holiday and other absence are maintained for all staff. -To ensure that all service users undergo suitable initial assessments including care needs assessment and health and safety risk assessments as required under the CQC Fundamental Standards. -To ensure that appropriate records of assessments are maintained and that actions required mitigating risk are carried out. -To be responsible for the Health and Safety of staff and service users by ensuring that any company Health and Safety policies and procedures are always applied, ensuring a safe working environment. -To ensure that service users and their informal carers are consulted during care planning and throughout service provision. -To ensure that service user reviews are carried out and recorded in line with the requirements of the CQC Fundamental Standards and the Local Authority. -To ensure the effective management of complaints, compliments, and comments, including remedial action and record keeping. -To ensure that confidentially is always maintained by all staff. -To ensure that the requirements of the Data Protection Act (and any subsequent revisions of the Act) are met in full especially in relation to service user and Care Worker records. -To ensure accurate and timely payroll and invoicing. -To ensure that payments due against invoices are received promptly. -To ensure that monies due to be recovered from Care Workers are collected in a timely manner. -To build and maintain harmonious working relationships with Local Authority representatives. -To attend and participate in Local Authority meetings as appropriate. -To manage the budget for the office and operate as a profit centre. -To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by period to the Operations Director. -To ensure effective and timely communication within the office, with field staff, with users, purchasers, and other stakeholders. -To ensure that Company policies and procedures relating to equal opportunities and anti-discriminatory practice are always applied in the management and delivery of the service. -To provide on call and care services where required to ensure the safe and efficient output of the business. -Such other duties as appropriate to the grade and nature of the position as may be reasonably delegated by Operations Director. This is an exciting time to join a developing care provider. The role of Registered Manager is offering £40,000 - £45,000 with an excellent benefits and achievable bonus package, and share options / salary range is dependent on candidate experience. If you are interested in applying for this role please click apply now

Joining the Windsor store of a highly regarded and growing fashion focused retail brand, you will play a key role in supporting the Store Manager in delivering an exceptional in store experience whilst helping to drive team performance and overall store success. Working within a friendly and collaborative environment, this is an excellent opportunity for an experienced retail professional to take the next step in their career, gaining hands on involvement in both the commercial and operational aspects of store management. The role will involve supporting the day to day running of the store, motivating team members, maintaining high visual standards and ensuring consistently high levels of customer service within a fast paced retail setting. The position requires strong communication and organisational skills, alongside a proactive and hands on approach to leadership within a fast paced retail environment. This is a full-time position working 40 hours per week on a rota basis across the store’s opening hours of Monday to Saturday 10:00am – 6:00pm and Sunday 11:00am – 5:00pm. Salary £29,000 per annum. Benefits include staff discount, company pension scheme, ongoing training and development, supportive team environment and career progression opportunities. Duties: • Lead by example to deliver outstanding customer service at all times, • Support the Store Manager in achieving store sales targets and KPIs, • Assist with the training and development of new team members, • Act as Duty Manager in the absence of senior management, • Handle customer queries and resolve complaints professionally, • Maintain high visual merchandising and store presentation standards, • Support stock control, replenishment and deliveries, • Assist with till operations including refunds and end of day procedures, • Ensure fitting rooms and shop floor areas are kept clean and organised Skills and Experience required: • Previous supervisory or team leadership experience within a fast paced retail environment, • Excellent communication and organisational skills, • A hands on and proactive approach, • Ability to motivate and support a team, • Strong customer service skills, • Flexible approach to working hours including weekends

Highway Inspection Officer Rate of pay: £260 per day (umbrella) Location: Tinkers Lane Depot, Windsor, UK Job Type: Full-time temp until May with possible extensionWe are seeking a dedicated Highway Inspection Officer. This role is crucial for undertaking both planned and reactive safety inspections of the highway, ensuring the Council fulfils its duties in relation to the Highway Maintenance Management Plan (HMMP). The ideal candidate will control day-to-day activities regarding basic maintenance operations under the direction of the Senior Highway Inspection Officer, contributing to a safe public environment and adhering to the Highways Act and other relevant legislation. Day-to-day of the role: Conduct highway safety inspections as per the HMMP, including carriageways, footways, car parks, and more, ensuring accurate recording of safety and service defects. Respond to and investigate enquiries and complaints regarding Highway Services, aiming to reduce problems and improve the Council's service standard. Identify defects and organise necessary works within budget constraints, ensuring all actions comply with legal and organisational Health & Safety procedures. Maintain records using computerised systems like Confirm, QGIS, and Street Manager, ensuring data accuracy and supporting highway safety/asset management functions. Provide engineering knowledge and assistance to the team, the Council, and the public, solving problems and arranging corrective actions for basic safety maintenance of the highway's infrastructure. Check the quality of contractor work on site, ensuring compliance with health and safety standards and addressing any sub-standard work. Support the highway claims procedure by collecting information and evidence, and attend court as a witness when required. Manage and respond to emergency situations and keep updated with current legislation and good highway maintenance practices.Required Skills & Qualifications: Highway Safety Inspection C & G 6033 with Lantra skills card. Experience in carrying out Highway Inspections. GCSEs in Maths, English, Science, and Computer Skills; plus 2 A Levels or NVQ Level 3/ONC in a relevant subject or equivalent experience. Knowledge of Highway Law (Highways Act 1980), Health and Safety regulations, and codes of good practice. Ability to work with minimal supervision, prioritising a varying workload in a busy office environment. Desirable: Knowledge of Highway Asset Management good practice, traffic signs regulations, NRSWA, and Health & Safety.To apply for the Highway Inspection Officer position, please submit your CV detailing your relevant experience and qualifications

Job Title: Property Manager Location: Slough and some work out of East London head office Contract: Rolling 3-month contract Rate: £25-£27 per hour (Umbrella) Overview A Housing Association in Slough is seeking an experienced Property Manager to support the effective management of a residential portfolio. This is a customer-facing role requiring strong estate management, tenancy management, and maintenance coordination skills. Key Responsibilities Deliver a responsive, efficient and customer-focused estate management service Manage tenancies and licences, including processing lets and fast-paced move-ins Conduct regular estate walkarounds and weekly inspections across the patch Carry out Health & Safety checks and follow up on Fire Risk Assessment actions Monitor maintenance issues, raise repairs and manage contractors through to completion Manage voids effectively, supporting rental income and minimising void periods Liaise with internal teams, third-party contractors and external stakeholders Ensure properties and estates are safe, compliant, well-maintained and presentable Maintain accurate records and reports using CRM / Microsoft D365 systems Handle resident enquiries and complaints within target times, managing expectations Conduct tenancy and asset management checks, including fraud and subletting prevention Requirements Proven estate / property management experience (essential) Property management and lettings experience, including tenancy management Strong understanding of tenancy types (including ASTs), legal notices and breaches Experience managing voids, inspections, repairs and contractor performance Excellent communication and customer service skills Ability to work to deadlines in a fast-paced, customer-focused environment Good IT skills including MS Office, Excel, Teams and CRM systems Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Account and Payments Advisor Competitive + Bonus Slough, UK Permanent full time We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment. You don’t need previous Credit Control experience to apply. This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you’re ready to move into a more structured finance-focused position with clear ownership and progression. If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control. Why This Role Matters Credit Control plays a vital role in keeping the business running smoothly. In this role, you’ll help to: • Keep customer accounts accurate and up to date, • Support timely payment of invoices, • Resolve issues before they become bigger problems, • Protect healthy cash flow across the business, • Build trust with customers and internal teams Your work directly impacts both financial performance and customer relationships - what you do genuinely matters. About the Team You'll Join You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors. The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers. Many people in the team have progressed into more senior finance roles or other areas of the business over time. What You'll Be Doing You’ll manage your own workload and customer accounts, with support as you build confidence. Day to day, you’ll be: Speaking with customers to understand payment queries and resolve issues Managing outstanding invoices and keeping clear, accurate account notes Monitoring overdue balances and agreeing next steps with customers Producing credit notes when required Working closely with internal teams (such as Sales Order Processing) to resolve account issues Providing updates on customer accounts for regular stakeholder discussions Maintaining performance in line with agreed service levels Suggesting improvements to processes and ways of working This is a customer-facing role, so communication, organisation, and professionalism are key. What We’re Looking For This role is a great fit if you’ve worked in roles such as: • Customer service or contact centre roles (complaints, payments, account queries), • Retail or hospitality roles involving cash handling, refunds, or customer problem-solving, • Call centre roles in utilities, telecoms, banking, or insurance, • Sales support or account administration roles, • Finance admin, billing, or accounts assistant positions You’ll likely bring: • Confidence speaking to customers about payments or issues, • A calm, solution-focused approach - even when conversations are sensitive, • Strong attention to detail and good organisation, • The ability to juggle multiple tasks and deadlines, • Clear, professional communication skills Previous Credit Control experience is helpful but not essential. We’re also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset. What You’ll Gain • A stable role with clear responsibility and ownership, • Structured support and on-the-job learning in Credit Control, • Exposure to Finance and Sales teams across the business, • A supportive team environment where knowledge is shared, • Opportunities to progress within Credit Control, Finance, or other areas of the business, • Ongoing learning and development opportunities Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you’re interested in the role. Initial Interview (plus Online Assessments) • A chat with our Talent team., • Two short assessments:, • CCAT (15-minute timed test)., • EPP (untimed personality questionnaire). Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach. If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you

Data Centre Controls Engineer £50,000 - £55,000 Basic (Overtime OTE £65K) + Bonus + Car + Training + Technical Progression + Pension + Healthcare London Are you a skilled and open-minded Controls or BMS Engineer ready to take your career to the next level in a fast-paced, mission-critical environment? Clear are working with an established and innovative Ignition, SCADA, PLC, and BEMS integrator in the data centre space who are looking for a dedicated Data Centre Controls Engineer to support the continued delivery of high-quality service and project solutions for our data centre client. This is a home-based role with regular travel to data centres across London and the Southeast. This position offers a flexible and rewarding opportunity for an experienced engineer looking to grow in a dynamic and supportive team. Key Responsibilities: Engineer and maintain SCADA and PLC systems within mission-critical data centre environments, including fault diagnosis and repair of Ignition-based front-end applications, PLC Ladder Logic, and redundant communications protocols. Deliver expert BMS (Trend) and PLC maintenance, ensuring maximum system uptime, reliability, and compliance with customer and regulatory standards. Perform detailed site surveys and documentation, gathering all necessary data (e.g. software, graphics, containment, and wiring layouts) to enable accurate task execution and seamless project delivery. Collaborate closely with sales, delivery, and R&D teams, translating client needs into effective control solutions while supporting pre-sales estimating, solution development, and ongoing system optimisation. Provide exceptional customer-facing support, handling technical challenges and complaints with professionalism while maintaining long-term client trust and promoting Chartwell's reputation for quality and reliability. Ideal Candidate: Possess hands-on experience with PLC and SCADA systems or someone who has a strong background in BMS engineering. Exhibit excellent communication and interpersonal skills, capable of liaising effectively with clients, sales teams, and R&D to deliver tailored, high-reliability control solutions. Be highly organised and proactive, with strong problem-solving abilities and a track record of working effectively during unsociable hours when required. Show a customer-focused mindset, combining technical expertise with a willingness to learn, a can-do attitude, and the ability to build lasting client relationships. What's on Offer: Company car or car allowance Industry leading bonus scheme rewarding your performance and commitment. Private healthcare with the option to include your family. Overtime Pension plan Personalised career development plan designed to help you grow and advance with us. Keywords: BMS, Building Management Systems, BAS, Building Automation Systems, PLC, SCADA, HVAC Controls, Heating, Ventilation, Air-Conditioning, Energy Monitoring, Programming, Commissioning, Software Development, Control Systems, Tridium, Trend, Siemens, Schneider, Trend IQ Vision, Trend 963, Tridium Niagara, Tridium N4, Schneider Ecostruxure, Siemens Desigo, Sales Engineer, Account Manager, Technical Account Manager, BMS Engineer, BMS Service Engineer, BMS Commissioning Engineer, Field Service Engineer, Service, Maintenance, facilities management, INDUK

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1–2 years’ experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products

4Recruitment Services are seeking a Housing Options Officer to work for our client in Maidenhead. Purpose of the role: To see customers in relation to Housing issues and understand their needs, provide advice and seek solutions. To deliver an effective and efficient Housing Options, Homelessness Prevention and statutory Homelessness service in order to meet the Borough’s responsibility to deliver its statutory functions. DUTIES AND RESPONSIBILITIES INCLUDE: To deliver first class customer service which provides the customer with a suitable solution regarding their housing issues and satisfaction is high. To provide advice face to face, by phone and online regarding housing options and prevention enquiries to customers in buildings used by the Royal Borough to deliver customer services. To conduct outreach visits at customers home, prison, hostel, hospital or other locations in-line with documented procedures including arranging and attending surgeries where set out by the Senior Management Ensure that housing options, other than Part VII applications, are fully explored in all cases to maximise opportunities for preventing homelessness. Assess homelessness applications within Part VII of the Housing Act 1996 including cases for acceptance, refusal or referral to other Authorities. Make decisions on where homeless households will be placed into temporary accommodation and advise the Housing Assistant to make arrangements for sign up and housing benefit assistance if appropriate. To provide expert advice and assistance to stakeholders and customers with housing problems, particularly those living in the private rented sector, and take action to prevent homelessness. The post holder will also be responsible for promoting greater understanding of the rights and obligations of tenants and landlords in the private rented sector and for increasing the knowledge of housing options and resources in the community. Investigate and make every effort to resolve landlord/tenants disputes, seeking to conciliate wherever possible and ensuring that all relevant parties are aware of their rights, responsibilities and remedies. It involves the gathering of evidence and preparation of prosecution files to enable the Council to prosecute successfully where appropriate. Achieve individual performance objectives, targets and service standards and contribute to the achievement of team plan objectives and targets. Manage a personal caseload and maintain accurate and detailed casework records. In addition manage priorities and meet individual and service performance targets and deadlines. Interview and complete housing needs assessments by exploring all options to prevent homelessness. Where all options are exhausted complete applications under the homelessness legislation. Update and record information accurately and timely as required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times Gather evidence, including taking statements from all relevant witnesses where criminal offences of harassment and illegal eviction as defined within the Protection from Eviction Act 1977 have been committed for which the Local Authority is empowered to prosecute. Interview offenders under caution as defined within the Police and Criminal Evidence Act (PACE) and recommend suitable cases for prosecution. Ensure that all relevant documents, witness statements, exhibits and disclosures are contained within the file Respond to member’s enquiries and draft responses to complaints/enquiries on individual cases or other areas of the post holder's work, in-line with documented procedures. Deliver training and awareness to stakeholders and colleagues where required Take part in a pre-arranged call out rota for Homeless advice and placements To carry out any duties as directed in line with grade ESSENTIAL REQUIREMENTS INCLUDE: Your CV should demonstrate recent experience working in housing options. HND/NVQ4 level or experience in relevant field. Housing Qualification attained or currently being studied. A comprehensive understanding and awareness of housing issues, and of government policy relating to homelessness. Vast experience of interviewing people who are under stress, emotional and/or living in unsatisfactory housing conditions. Proven ability to manage difficult situations remaining calm, friendly and professional. Experience of working in partnership with local authorities or other housing providers. Extensive experience of working in confidential situations with an understanding of when and how to share sensitive information with customers and relevant agencies. A high level of experience of working in a Housing Needs, Local Authority Lettings or equivalent environment. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Customer Service Team Lead- Berkshire (hybrid)- Up to £60,000 Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business! Day to day responsibilities: Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews Liaising with B2B customers and acting as a key point of contact for any escalations Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels Develop customer service procedures, suggesting implementations and process improvements In order to be successful: 3+ years in a customer service team lead role, within a B2B FMCG environment Experience working with retailers, wholesalers, convenience Strong communication and problem solving skills An ambitious, positive can-do attitude! Able to visit 3PL warehouses on a twice- monthly basis Due to the nature of the role, candidates must have full unrestricted right to work in the UK. We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected...

Job Description Role: Assistant Manager - Fast Fit Centre Basic Salary: £30,000 - £34,000 OTE: £38,000 - £42,000 Monday to Friday 1 in 2 Saturday The Assistant Manager supports the Centre Manager in the day-to-day operation of a busy fast fit centre, ensuring high standards of customer service, safety and productivity. The role involves leading the workshop team, supporting sales activity and ensuring operational targets are met while maintaining a positive and professional working environment. Key Responsibilities Support the Centre Manager in overseeing daily operations, including workflow planning, stock control and staff rotas Supervise technicians and fitters, ensuring work is completed efficiently, safely and to a high standard Deliver excellent customer service by advising customers on tyres, brakes, servicing and related products Assist with sales, quotations and invoicing, driving centre performance and meeting KPIs Ensure compliance with health and safety regulations, company procedures and industry standards Handle customer enquiries, feedback and complaints in a professional and timely manner Support training and development of staff, including apprentices and new starters Step into the Centre Manager role when required, ensuring continuity of operations Skills & Experience Previous experience in a fast fit, automotive or retail workshop environment Strong leadership and communication skills Good understanding of tyres, brakes, servicing and fast fit operations Ability to work under pressure in a fast-paced environment Customer-focused approach with a commercial mindset Basic IT and administrative skills Personal Attributes Reliable, organised and adaptable Hands-on approach with a willingness to lead by example Motivated, results-driven and supportive of team development Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit INDAUT

Van driver needed Vanta Staffing Slough are looking to recruit a full-time Van Driver for our clients base around Slough area. Monday - Friday 05.30 - (phone number removed) Hrs per week Van Driver Role & Responsibilities: Safely transport goods to customer locations in a timely, safe, and courteous manner. Delivery of excellent customer service to all customers. Maintain driver logs and complete pre-trip inspections. Report any incidents or accidents to the management. Follow routes and time schedules. Load, unload, prepare, inspect, and operate the delivery vehicle. Ask for feedback on provided services and resolve client's complaints. Requirements: Valid professional UK driver’s license. No more than 6 points on their licence 18 months relevent working history in UK Good driving record. Strong customer service skills. Excellent organizational and time management skills. Must be able to handle the physical requirements of the job including heavy lifting

Your new company You'll be joining a global specialty‑pharmaceutical organisation with a strong scientific foundation and a growing UK&I Affiliate team. The company operates across multiple therapeutic areas and is committed to high regulatory and quality standards. The UK team is lean, collaborative, and highly visible to global leadership, giving this role strategic influence across the affiliate. Your new role As the Head of Regulatory Affairs & Quality for the UK & Ireland, you will sit on the UK Senior Management Team and lead all Regulatory Affairs, Quality and local PV activities.You'll provide strategic direction across RA/QA/PV, manage licences (including MIA and WDA(H)), lead MHRA/HPRA interactions, ensure inspection readiness, oversee QMS performance, act as the local PV representative, and drive continuous improvement.You will also lead and develop the RA/QA team, manage consultants, support product launches, oversee market release responsibilities (including RP/RPi/QP‑related duties where required), and act as the key point of contact for both internal global partners and external regulatory authorities. What you'll need to succeed 10+ years of combined Regulatory Affairs and Quality experience within UK/EU pharmaceuticals RP or RPi registration (QP experience is a significant advantage) Strong blend of regulatory lifecycle management and GMP/GDP quality leadership Experience with MHRA inspections, licence management, and CAPA/quality system oversight Strong understanding of PV requirements and experience overseeing outsourced PV partners Hands‑on experience with QMS, deviations, complaints, PQRs, recalls, and inspection readiness Experience with systems such as TrackWise, RIMS, GxP Suite and ideally SAP Proven leadership across cross‑functional teams in matrix environments Excellent risk management, prioritisation, and decision‑making capabilitiesWhat you'll get in return You'll join a growing global pharma organisation with strong future investment and the autonomy to shape RA/QA/PV strategy for the UK & Ireland.You will gain senior leadership visibility, the opportunity to build and develop a high‑performing team, influence global processes, and directly impact compliance, product success and affiliate performance.This is a role with both strategic reach and hands‑on impact, ideal for someone wanting to lead change, improve systems, and elevate quality and regulatory standards across an entire affiliate. What you need to do now Please apply now and reach out to (url removed)

A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you’re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We’re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you’ll lead high-quality contract management services that consistently deliver exceptional customer experience. You’ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they’re happy to live in. You’ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you’ll be the go-to person who keeps everything running smoothly. You’ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you’ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You’ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you’ll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community — supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We’re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage. What you'll bring: • A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued., • A strong track record of building great relationships and communicating clearly with residents, colleagues and partners., • A solution-focused mindset — you’re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents., • The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers., • Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines., • Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners., • Demonstrable experience in a similar property or housing management role., • The ability to manage fast-paced move-ins independently, accurately and with attention to detail., • Experience in raising maintenance issues and managing repairs through to full completion., • An understanding of how to maximise rental income and minimise void periods, supporting wider business performance., • A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations., • Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money., • The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations., • Confidence in leading resident and stakeholder engagement, helping build a positive, connected community. What Skills You Will Have: • Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise., • A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment., • Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations., • Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365)., • Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents., • A broad understanding of tenancy and housing management responsibilities., • In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes., • A solid understanding of legal procedures relating to breaches of tenancy and rent arrears., • Experience conducting regular estate inspections, with the ability to independently identify risks to residents., • The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations.. Salary Contract Type: : Permanent - Full Time - 35 hours Salary: £32,881 per annum to £36,069 per annum (London weighted salary) Working Location: Wexham Slough Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

A problem solver: you’ll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasoningsA team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the compl

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. Handle customer complaints and escalations via phone, email, and written correspon

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Ensure complaints are handle

A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its Education and SEND services. This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compli

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a. Complaints Investigator needed in North London Pay

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

A major water utility provider in the UK is seeking a Complaints Advisor to manage customer complaints with empathy and efficiency.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A housing consultancy firm in Greater London is seeking a Housing Complaints / Resolutions Officer to manage Stage 2 complaints effectively. The ideal candidate will take full ownership of complaints until resolution, ensuring high-quality responses and maintaining effective communication throughout

Support continuous improvement by sharing insights and helping to strengthen our complaints handling reputation. Experience handling stage one complaints in a regulatory environment. Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis.

A major water utility company based in the UK is looking for an Administrator to join their Customer Service Complaints Team.