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About Esco Lifesciences Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community. Role Purpose The Customer Services Executive is responsible for delivering efficient end to end customer support across post sales order processing, purchasing co-ordination, and general administrative functions. The role ensures accurate order management, timely procurement of goods and services, and smooth day-to-day operations, supporting both customer satisfaction and internal business efficiency. Location - Office Based in Barnsley, South Yorkshire (S70) Hours - 08:00 – 16:30, Monday to Friday Key Responsibilities Order Processing and Customer Service • Review customer purchase orders against quotations, identifying and resolving any discrepancies with customers and internal teams, • Record and maintain all orders within our ERP system and generate order confirmations, • Check inventory availability to determine accurate lead times and communicate these to customers, • Co-ordinate with Logistics to source out of stock items from our factory or local suppliers, • Obtain internal approvals prior to releasing order confirmations to customers, • Act as a key point of contact for customer and dealer enquiries, providing timely updates on order status and answers to general enquiries, • Coordinate with warehouse and logistics teams to ensure efficient receipt and dispatch of goods, ensuring customers are kept informed throughout the full order lifecycle, • Handle customer queries and complaints professionally, ensuring a positive resolution Purchasing and Procurement • Source and procure goods and services in line with company requirements, ensuring quality and cost effectiveness, • Maintain relationships with suppliers and vendors, • Raise and manage purchase orders in line with internal procedures, • Track and expedite orders to ensure timely delivery, • Work closely with internal teams to align procurement with operational needs Administrative and Office Support • Support day-to-day administrative operations to ensure smooth business functioning, • Maintain accurate records of procurement, contracts, and documentation, • Ensure compliance with internal processes and document control requirements, • Assist with coordination of meetings, events, and travel arrangements where required, • Act as a central point of contact for internal and external administrative matters, • Support internal communication and co-ordination across departments, • Undertake ad hoc administrative tasks as required Skills and Experience • A Bachelor’s degree (BSc) in a scientific discipline or related field is highly desirable, • Previous experience in customer service, order processing, purchasing, or administration, • Strong organisational skills with the ability to manage multiple priorities, • High attention to detail with accurate data entry capability, • Excellent communication and interpersonal skills, • Customer focused with a professional and positive approach, • Ability to work both independently and collaboratively within a team, • Experience with CRM systems and Microsoft Office applications, • Reliable, adaptable, and able to perform under pressure, • Strong sense of accountability and ownership

We are looking for a Forklift Service Engineer (Field Technician) to work within our After Sales department to maintain, repair, service and modify the companies range of products. This role comes with a competitive salary, an attractive company pension, a company vehicle, and the opportunity to work for great company. Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. The role involves servicing, maintaining, and repairing forklift trucks and other material handling equipment. On a day-to-day basis this is what you would be doing: • Service, maintain, overhaul, fault find and resolve faults on company products., • Respond to breakdowns, • Provide local after sales support to customers., • To deal promptly with customer enquiries, problems, or complaints., • To keep control of vehicle stock/deliveries., • Experience in mechanical engineering., • Basic electrical knowledge would be beneficial., • Effective planning and organisational skills., • Able to work on your own initiative., • Excellent communication skills., • Build good rapport with customers., • Competitive salary, • Attractive company pension, • Company vehicle, • Fuel card, • Full tool kit, • Company sick pay, • Voluntary critical illness cover, • Free eye tests, • Free flu jabs, • 24/7 Employee Assistance Programme

Are you highly organised, customer-focused, and experienced in coordinating repairs? I am currently recruiting for a proactive Service Controller to join my clients team and play a key role in delivering an efficient and responsive service. Key Responsibilities: Manage and coordinate day-to-day repairs Plan and allocate work effectively to trades teams Schedule jobs efficiently to meet service level agreements (SLAs) Monitor job progress and ensure timely completion Prioritise urgent and emergency repairs Liaise with engineers, subcontractors, and suppliers Track and update job statuses using internal systems Ensure all works are logged accurately and compliant with company procedures Handle incoming repair requests and raise work orders Manage diaries and optimise routes for field operatives Resolve scheduling conflicts and respond to changing priorities Maintain accurate records and produce reports when required Support continuous improvement of processes and service delivery Communicate with customers to provide updates and excellent service Handle customer queries, complaints, and follow-ups professionallyWhat We're Looking For: Strong understanding of repairs and maintenance planning Excellent computer skills, particularly in Excel Experience using job management systems to allocate and track work Familiarity with MRI Maintain / Impact Response (preferred - helps reduce training time) Confident communicator with a customer-first approach

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

Ensure complaints are managed in line with internal procedures and the Housing Ombudsman Complaint Handling Code. Capture learning outcomes and support the development of a growing complaints function. Previous complaints handling experience within social housing, housing associations, or local auth

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,ensuring they are investigated and resolved consistently, professionally, and within defined service levels.

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

Working pattern:Hybrid (initially more office-based for training, then 23 days in office)Purpose:Manage complaints and information requests (FOI/EIR), ensuring compliance with legislation, delivering high-quality responses, and supporting ser

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process

Customer service experience, including complaints handling and continuous improvement. We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous im

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

Complaints and Enquiries Officer. An experienced Complaints and Enquiries Officer is required to support a Housing Services team within a local authority setting. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service imp

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. Experience handling complaints, repairs casework or resident enquiries within

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Support the team in ensuring all complaints activities are completed within FCA and Lloyd’s regulatory timeframes to avoid breaches and potential penalties. This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s

Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance. To manage and respond to complaints, information requests, and member enquiries within Children’s Services, ensuring full compliance with relevant legislati

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

This role requires strong analytical skills, effective communication, and experience in handling complaints.

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. Customer Service Caseworker / Service Recovery Complaints Officer.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

Torus Group is looking for an experienced Customer Resolution Team Leader in the United Kingdom to lead the delivery of a high-quality complaints handling service.

Queen Mary University of London is seeking an Appeals, Complaints & Conduct Officer. In this senior caseworker role, you will oversee student appeals, complaints, and conduct cases, ensuring compliance with policies while balancing a supportive approach.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO who works across the University to ensure best practice in matters r

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line