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The role of Quality Engineer in the Pharmaceutical industry focusing on ensuring the highest quality standards are met in all production processes and products. Based in Portsmouth, this permanent position is ideal for individuals with a keen eye for detail and a passion for maintaining excellence in engineering and manufacturing. Client Details A well-established organisation in the Pharmaceutical industry with a strong reputation for delivering high-quality products. This company values precision and innovation, offering an excellent environment for professional growth in Falmouth. Description • Lead the development, implementation, and continuous improvement of QMS processes, ensuring robust control of procedures and quality records., • Ensure full compliance with ISO?13485 and ISO?9001 requirements across all quality activities, driving adherence to international standards throughout the product life cycle., • Provide expert quality engineering support across NPI projects, ensuring all quality deliverables meet internal and regulatory requirements., • Oversee verification and validation (V&V) activities, collaborating with technical SMEs to ensure effective testing of new products and processes., • Lead investigations into non-conformances, deviations, and customer complaints through the eQMS Quality Event process., • Drive structured root cause analysis and deliver effective CAPA using tools such as 5 Whys, Fishbone, and FMEA., • Ensure product, design, and process changes are fully impact-assessed, documented, and implemented in line with quality and regulatory standards., • Partner with cross-functional teams-Engineering, Manufacturing, Supply Chain, and Quality to deliver quality improvements aligned with global strategy. A successful Quality Engineer should have: • A strong background in Quality Engineering ISO9001 & ISO13485, • Experience with quality management systems and standards., • Excellent problem-solving and analytical skills., • Ability to work collaboratively with engineering and manufacturing teams., • Strong attention to detail and commitment to maintaining high standards., • £50,000 - £55,000 DOE, • 16 weeks Gender-neutral parental leave, • 15 days of extra paid caregiver leave, • Comprehensive benefits package and support for professional development.

The role of Quality Engineer in the Pharmaceutical industry focusing on ensuring the highest quality standards are met in all production processes and products. Based in Portsmouth, this permanent position is ideal for individuals with a keen eye for detail and a passion for maintaining excellence in engineering and manufacturing. Client Details A well-established organisation in the Pharmaceutical industry with a strong reputation for delivering high-quality products. This company values precision and innovation, offering an excellent environment for professional growth in Falmouth. Description Lead the development, implementation, and continuous improvement of QMS processes, ensuring robust control of procedures and quality records. Ensure full compliance with ISO 13485 and ISO 9001 requirements across all quality activities, driving adherence to international standards throughout the product life cycle. Provide expert quality engineering support across NPI projects, ensuring all quality deliverables meet internal and regulatory requirements. Oversee verification and validation (V&V) activities, collaborating with technical SMEs to ensure effective testing of new products and processes. Lead investigations into non‑conformances, deviations, and customer complaints through the eQMS Quality Event process. Drive structured root cause analysis and deliver effective CAPA using tools such as 5 Whys, Fishbone, and FMEA. Ensure pr...

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities • Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment., • Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements., • Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times., • Lead the home confidently through OFSTED inspections and regulatory processes., • Develop, implement, and review care plans, risk assessments, and behaviour support plans., • Manage referrals, placements, incidents, complaints, and statutory notifications., • Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team., • Ensure effective rotas, safe staffing levels, and sound budget management., • Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals., • Monitor quality through audits, supervision, appraisals, and continuous improvement planning., • At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role., • Currently registered with OFSTED or able to register immediately., • Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards., • Proven experience managing OFSTED inspections and maintaining regulatory compliance., • Level 5 Diploma in Leadership & Management for Residential Children's Services (essential)., • Strong leadership, organisational, and communication skills., • Ability to work flexibly, including participation in an on-call rota. You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #STRJP JBRP1_UKTJ

An exciting opportunity has arisen for a Quality Engineer to join a leading global engineering organisation supporting innovative life sciences and fluid technology solutions. In this role, you will play a key part in maintaining and improving the Quality Management System (QMS) while supporting New Product Introduction (NPI), validation activities, and continuous improvement initiatives across the product lifecycle. You will work closely with cross-functional teams to ensure products and processes meet both regulatory and internal quality standards. Key Responsibilities • Support and improve QMS processes and documentation, • Provide quality input to NPI projects, • Lead investigations into non-conformances and customer complaints, • Drive CAPA and root cause analysis activities, • Support validation and internal audit activities, • Collaborate with Engineering, Manufacturing, and Supply Chain teams About You • 3+ years' experience in Quality Assurance within a regulated industry, • Knowledge of ISO 13485 and ISO 9001, • Experience with validation, CAPA, and root cause analysis, • Strong communication and stakeholder engagement skills What's on Offer • Competitive salary, • Flexible working, • Generous holiday allowance, • Paid volunteering days AMRT1_UKTJ ...

Our clients based closed to Portsmouth have an exciting opportunity for a Quality Systems Analyst to join their growing team. The Quality Systems Analyst is responsible for the development, automation, and maintenance of QMS nonconformance reporting and analytics, with a strong focus on trend analysis, root cause identification, and Cost of Quality (CoQ) insight. This role supports the business by transforming quality data into actionable intelligence, enabling the identification of key improvement opportunities across the organisation. Reporting activities will include, but are not limited to Rework, Customer Complaints, NCRs/CAPAs, Internal Audits, MRBs, and Scrap, with clear linkage to financial impact. Main Duties and Responsibilities: Automated QMS Reporting Design, develop, and maintain automated KPI dashboards and reports covering QMS nonconformance activities, including but not limited to: Customer Complaints Rework Nonconformance Reports (NCRs) Corrective and Preventive Actions (CAPAs) Internal and External Audit findings Material Review Board (MRB) activity Scrap and yield loss Ensure reporting is accurate, consistent, timely, and aligned with QMS requirements. Trend Analysis Perform trend and pattern analysis to identify recurring issues, systemic risks, and emerging quality concerns. Provide data-driven insight to support preventive and corrective actions. Cost of Quality (CoQ) Analysis Develop and maintain Cost of Quality reporting, linking nonconformance data to financial impact. Quantify and trend Cost of Poor Quality (COPQ) elements, including internal and external failure costs. Support the business in understanding the financial drivers of quality issues and prioritising improvement activities. Collaborate with Finance and Operations to ensure alignment of quality and cost data. Business & Continuous Improvement Support Translate complex quality and cost data into clear, meaningful insights for stakeholders at all levels. Support continuous improvement initiatives by identifying high-impact improvement opportunities. Provide input into management review meetings, quality reviews, and strategic improvement planning. Systems, Data & Compliance Work with QMS, ERP, and manufacturing systems to improve data capture, automation, and integration. Maintain reporting standards, definitions, and documentation to ensure data integrity and traceability. Support internal and external audits by providing objective evidence, metrics, and performance trends. Qualifications, Skills and Experience: Experience working within a QMS-based manufacturing or regulated environment Strong data analysis and visualization skills Experience developing automated reporting solutions (e.g. Minitab, Tableau, Excel, SQL, or similar tools) Ability to link operational quality data to financial impact Knowledge of relevant standards (e.g. ISO 9001, AS9100, or similar) Salary and Benefits Competitive Salary 25 days holiday plus bank/public hols Additional 3 days off over the festive period Employee Assistance Programme Company pension scheme Life Cover 3x salary Company bonus scheme Working hours 8:0016:30 Monday to Thursday, and 8:0015:30 on Fridays TPBN1_UKTJ

Services Manager Do you have the right skills and experience for this role Read on to find out, and make your application. Salary £28,890 pa[pro rata], £14.78 ph and great benefits including Health Cash Plan Permanent, part time (15 hpw), Southampton We cant offer a CoS for this role Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?Join us as our Client Services Manager and lead our Southampton Homelessness team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! Youll manage our services which house customers experiencing homelessness in one seven bed, shared property and families experiencing homelessness in nine self-contained flats. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! What youll do * Leading our team of support workers and coordinators, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts * Youll coach your team and manage individual and team performance * Youll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded * Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community * Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike Why join us This is more than a job its a place where you feel valued. With our learning and development offer, and support from friendly colleagues, youll make a real difference every day!If youre ready to leave behind the ordinary, do something that really part of one of the UKs top 10 Great Places to Work! You have * Great people skills, ability to communicate and understand where people are in their life * The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers * Ideally, youll have experience of leading a team, and have the knack for empowering and developing others * Experience of delivering support in a housing or care environment * To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work! The practical bits * Flexible working hours - 15 hours per week, ideally over two days, but which two days is up to you. * Although youll lone work, we do get together regularly for training and team meetings. * Able to use technology for Customer Relationship Management, budgeting/finance, Complaints, emails, etc. * Youll need an Enhanced DBS check done and we pay for that. Whats in it for you? * 34 days leave, pro-rated (including bank holidays and a me day) * Paid time off for volunteering * Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) * Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies * Career path with development and an excellent training package * Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our Client Services Manager job description,, find out aboutus and for help to apply. xrnqpay Roles can close early, so dont wait. For reasonable adjustments email South Supported Portfolio 801

Are you ready to lead with purpose as a Registered Manager? Our client, a well-established care provider, is seeking an inspirational leader to take charge of a residential care home, currently rated GOOD by the CQC. If you're passionate about person-centred care and want to make a meaningful difference, this could be the perfect opportunity for you. This role offers a competitive salary of up to £50,000 per annum, along with a generous refer-a-friend scheme and clear pathways for career progression. You'll also benefit from fully funded training up to QCF Level 5, ensuring you have the support to develop your leadership skills further. The client is a values-driven care provider with decades of experience in supporting adults across various services, including residential and nursing care. They pride themselves on their family ethos, commitment to quality, and focus on developing their people. All services are regulated by the Care Quality Commission (CQC). As a Registered Manager, you will: Oversee the operational, clinical, and regulatory aspects of the care home. Ensure residents are involved in decisions about their care, promoting dignity and independence. Maintain compliance with CQC regulations and best practice guidance. Recruit, develop, and retain a skilled workforce aligned with the service's values. Act as the lead for safeguarding, incidents, and complaints. Package and Benefits: The Regis...

A local authority in the UK is looking for a passionate Customer Service Advisor to enhance community interaction by delivering excellent service.The role involves handling customer inquiries, managing complaints, and supporting various administrative tasks.Candidates should have customer service ex

Quality and Compliance Manager - Care Homes Location: Hampshire Salary: £50,000 - £55,000 ( Negotiable DOE) Contract: Full-time, Permanent We are looking for a values‑driven Quality & Compliance Lead to support a group of care homes in delivering safe, consistent, person‑centred care. This role works closely with Registered Managers and senior teams to strengthen practice, build confidence, and maintain high standards across all services. Responsibilities: Supporting services to deliver safe, high‑quality, person‑centred care. Ensuring compliance with CQC standards and regulatory requirements. Preparing teams for inspections and providing support throughout. Completing audits and quality reviews with clear improvement actions. Monitoring incidents, safeguarding, complaints, and learning outcomes. Embedding policies and procedures across services. Providing hands‑on guidance to managers and senior teams. Leading investigations with a focus on learning and improvement. Producing clear quality reports for senior leadership. Experience required: Strong experience in quality, compliance, governance, or senior management within adult social care. Solid understanding of CQC requirements and safeguarding. Experience supporting services through inspections and improvement work. Confidence working with commissioners, health professionals, and local authorities. Excellent communication and relationship‑building skills. A calm, organised approach and commitment to high standards. A full driving licence and willingness to travel. For more information or to apply, call Rebecca on (phone number removed)

Customer Service Executive Location: Hybrid – 2 days from home, 3 days in-office, Following probation Salary: £26,500 plus a 5% bonus – OTE £27825 Plus fantastic benefits which include the following Hybrid working – 2 days remote after probation 6% pension contribution Employee car scheme – Drive a fully insured brand-new car for just £200/month (you can add family members also) Gym memberships & well-being hours 25-30 days holiday (based on service) Enhanced maternity, paternity & premature baby leave Learning & development opportunities Plus, many more amazing benefits Hours: Monday to Friday, 37.5 hours per week (flexible between 8 AM – 6 PM) Dynamite Recruitment is proud to be supporting an award-winning business in their search for talented people to join their business ! We are currently recruiting for an exciting Customer Service Executive position with a leading, well-established business. This is a fantastic opportunity for someone with a background in telephone-based customer service who’s looking to develop their career in a dynamic and supportive environment. What you’ll be doing: As a Customer Service Executive, you will be : Assisting customers over the phone and by email with a wide range of enquiries Managing client accounts and building lasting relationships Following enquiries through from initial contact to resolution Handling complaints in a professional and empathetic manner Working with internal departments and third parties to support customer needs Completing a range of administrative tasks and call handling duties What we’re looking for: Previous telephone-based customer service or call centre experience Strong communication and interpersonal skills Ability to multitask and work under pressure Great attention to detail and solid admin skills Proficiency in Microsoft Office, especially Outlook and Excel If you’re passionate about delivering excellent service and want to work in a vibrant, people-focused team, we’d love to hear from you! For more information or a confidential chat, contact Fran Curtis at Dynamite Recruitment on (phone number removed), or simply apply now and we’ll be in touch. #evergreen

Account Manager - 12-month Fixed term contract Location: Hybrid (2 Days Remote, 3 Days Office After Probation) Salary: £26,500 Duration: this is a 12-month Fixed term contract to begin with Hours: Monday - Friday, 37.5 hours (Flexible Between 8AM - 6 PM) About the Role We are looking for an experienced Account Manager/Coordinator to join our dynamic team. As an Account Manager, you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships. What You'll Be Doing... Acting as the main point of contact for assigned accounts, ensuring excellent client management Assisting customers with enquiries via email & phone Managing business customer relationships and strengthening key accounts Handling enquiries from start to finish and providing tailored solutions Resolving complaints where required and ensuring a positive outcome Liaising with third parties & internal teams to support client needs Completing high volumes of administrative tasks related to account management What We're Looking For... Previous experience in an Account Manager/Co-ordination role or telephone-based customer service/call centre experience Ability to manage multiple client accounts and meet deadlines Strong communication, negotiation, and relationship management skills Excellent multitasking and organisational abilities Strong administrative skills with attention to detail Proficiency in Microsoft Office (Excel & Outlook) If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details. Why Join Us? Fantastic Perks & Benefits... Hybrid working - 2 days remote after probation 6% pension contribution Employee car scheme - Drive a fully insured brand-new car for just £200/month (you can add family members also) Gym memberships & well-being hours 25-30 days holiday (based on service) Enhanced maternity, paternity & premature baby leave Learning & development opportunities Plus, many more amazing benefits #evergreen

IMMEDIATE START AVAILABLE** Our Ecommerce client is looking to grow the existing successful team. As a Customer Service Sales Administrator, you’ll be the first point of contact for the company’s customers, delivering a professional and friendly experience at every stage of the journey, handling enquiries, processing orders, and resolving issues. You will be processing online orders from Amazon and Ebay etc and be comfortable responding to emails and webchat responses as needed. After learning product knowledge and confident in the administrative side, you will progress to supporting the sales function. You will play a key role in generating revenue by upselling, cross-selling products when speaking with the customers. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both administration and sales. Responsibilities Respond promptly to customer enquiries across phone, email, and online platforms. Process orders accurately and ensure timely dispatch. Resolve delivery and product issues efficiently, coordinating with internal teams. Maintain accurate customer records and communications. Build lasting relationships with customers, ensuring satisfaction and retention. After training, upsell and promote products to support business sales Handle complaints with professionalism and care, escalating where necessary. Keep product knowledge up to date to provide accurate advice. Collaborate with colleagues across sales, warehouse, and management teams. Contribute ideas to improve processes and customer experience. Working Hours 2 week rota pattern with a Saturday included every other week as below. Monday -Friday pattern otherwise. Monday • 8am – 5pm Tuesday & Wednesday - 9am – 5pm Thursday – DAY OFF Friday – 9am – 4pm Saturday – 8am – 4pm Salary and Reward 4 week temp to perm Initial hourly rate based on £27,000 - £30,000 depending on experience Casual dress code On site parking

We're recruiting an experienced Complaints Officer (Housing) to join a busy local authority housing service, focusing specifically on Stage 2 complaints. This is a key role responsible for handling complex escalated complaints, ensuring robust investigations and delivering high-quality responses in line with the Housing Ombudsman Complaint Handling Code. This role requires someone confident working across multiple housing services, challenging responses, and driving service improvement through effective complaint resolution. Remote working will offered to the right candidate. The Role ·Lead on Stage 2 complaints across housing services, carrying out thorough and independent investigations ·Review Stage 1 complaint responses, identifying gaps, inconsistencies and areas for escalation ·Draft clear, detailed and high-quality Stage 2 responses in line with the Housing Ombudsman Complaint Handling Code ·Liaise with internal service areas to gather evidence, challenge responses and ensure accountability ·Manage complex complaints across housing management, repairs, ASB and tenancy services ·Identify trends, recurring issues and service failures, making recommendations for improvement ·Support responses to Housing Ombudsman enquiries and determinations ·Maintain accurate records and ensure compliance with internal processes and statutory requirements ·Work with managers to embed learning from complaints into service delivery ·Contribute to reporting, audits and performance monitoring of complaints handling Key Requirements ·Experience handling Stage 2 complaints within a housing or local authority setting ·Strong knowledge of the Housing Ombudsman Complaint Handling Code ·Experience investigating complex complaints and producing detailed written responses ·Good understanding of housing services including tenancy, repairs, ASB or housing management ·Excellent written and verbal communication skills ·Ability to manage a high-volume caseload and work to tight deadlines ·Strong organisational skills and attention to detail ·Experience using housing systems or CRM platforms What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Complaints Officers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Your new company Our client are a specialist facilities service provider who deliver services to a commercial portfolio spanning the UK. They are hiring a Project Manager to join their team to drive the delivery of billable work project programmes across a number of sites in Hampshire, based from Fareham. Your new role As Project Manager, you will be responsible for driving projects to completion, assessing and mitigating risks, and ensuring successful execution. You will oversee the delivery of Billable Works in compliance with government regulations, statutory requirements, and health and safety policies. You will manage and monitor Supply Chain teams, ensuring qualified professionals are assigned to tasks that meet safety, quality, and performance standards. Reviewing Risk Assessments and Method Statements will be a key responsibility to maintain high safety and compliance levels. Collaboration will be central to your role. You will work closely with client representatives, local customer service teams, and site managers to agree on project scope, priorities, and timelines. Progressing tasks end-to-end through the Maximo system and ensuring timely completion of project documentation, including SharePoint uploads, will be part of your day-to-day responsibilities. Your role will also involve supporting end users and management in providing effective solutions to customer requirements, with a particular focus on supporting the client's carbon reduction targets. You will play a key role in resolving customer issues and ensuring complaints are addressed in a timely and satisfactory manner. You will be responsible for managing project costs, ensuring stakeholder expectations are met through sound commercial decisions, and maintaining value for money. Collaborating with all stakeholders, you will help mitigate contract risks and ensure work plans and budgets align with operational needs. What you'll need to succeed To succeed in this role, you will require demonstrable experience in project management delivering construction, refurbishment and engineering works. You will also require: HND or equivalent in building/civil engineering, Electrical/Mechanical Engineering, or similar APM, RICS, MCIOB or similar Asbestos RP, Legionella RP, or AP training desirable, however not essential Experience in project management, including leading teams, stakeholder management, cost control, and operational planning. Experience in supervising site operations, managing work priorities, and driving performance improvements. Demonstrable problem-solving and decision-making skills. What you'll get in return When successful in securing this role, you will receive a permanent contract with a national, specialist FM provider with an interesting client portfolio. You will also receive: Up to £50,000 starting salary Company car / car allowance 25 days leave + bank holidays Private medical cover 6% matched pension contributions Life assurance 2x salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are seeking an enthusiastic and detail-oriented Manufacturing Quality Engineer to join our manufacturing team, to support the Quality Manager. This entry level position is ideal for someone starting their quality engineering career with a strong interest in manufacturing processes, product quality, and continuous improvement. You will support day‑to‑day quality activities by maintaining essential quality records, monitoring basic quality performance logs, assisting with investigations, and helping compile status reports for internal stakeholders. This role is required to meet the expanding needs of the manufacturing organisation and the requirements from Customers. This role will be based at our production facility at Fareham. Responsibilities Quality Monitoring & Data Management Maintain and update daily/weekly quality logs, such as BMS document register, concessions, scrap, non‑conformances, rework, and inspection results, once they have been established. Support the tracking of key quality metrics such as product quality, customer complaints, and process deviations. Assist in gathering and analysing data from production to identify trends or repeat issues. Assist in effective problem resolution by applying root cause analysis tools (e.g., 5 Why, Fishbone, FMEA, and 8D) to identify, contain, and prevent quality issues. Ensure documentation accuracy and alignment with internal quality standards and regulatory requirements. Be an advocate for the adoption and of clear, standardised processes across the business and raise opportunities for improvement.. Inspection & Compliance Support Oversee the setting up basic inspection activities and assisting in the resolution of receipt issues through the non conformance process. Review of supplier Certificates of Conformance and identifying improvements required. Support in preparing for internal and external audits by preparing documentation and organising evidence. Help ensure manufacturing and design activities conform to established quality procedures and specifications. Support the rollout of new or updated quality procedures across manufacturing and design teams. Reporting & Communication Help generate status reports for internal quality reviews Communicate quality findings to relevant engineering, design, and production teams in a clear and timely manner. Assist the Quality Manager in preparing presentation materials for meetings and cross‑functional reviews. Qualifications & Experience Essential Currently studying or recently completed a qualification in Engineering, Manufacturing, Quality, or a related field. Good analytical and problem‑solving skills. Strong attention to detail and accuracy in documentation. Strong communication with the ability to work collaboratively with production, design, and engineering functions. Able to read and interpret engineering drawings and technical specifications. Basic understanding of manufacturing processes and quality principles. Act as an advocate for strong quality standards within Manufacturing and among cross‑functional stakeholders. We are open to candidates transitioning into quality from other areas of engineering or manufacturing. Desirable Basic understanding of ERP systems and their core functionality, with a willingness to develop deeper knowledge. Awareness of how processes and procedures are structured within a quality or manufacturing environment. Some exposure to using tools such as Jira and Confluence for tracking tasks or supporting documentation (or a willingness to learn). Foundational knowledge of ISO 9001, with training or interest in becoming an Internal Auditor. Competent using data tools such as Excel, Power BI, or similar platforms to support basic analysis and reporting. What We Offer Hands‑on experience in a fast‑paced manufacturing environment. Mentorship from experienced Quality Engineers and Managers. Opportunities for training, development within the quality function. A supportive team committed to continuous improvement and operational excellence. Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation

An exciting opportunity has arisen for a Quality Engineer to join a leading global engineering organisation supporting innovative life sciences and fluid technology solutions. In this role, you will play a key part in maintaining and improving the Quality Management System (QMS) while supporting New Product Introduction (NPI), validation activities, and continuous improvement initiatives across the product lifecycle. You will work closely with cross-functional teams to ensure products and processes meet both regulatory and internal quality standards. Key Responsibilities Support and improve QMS processes and documentation Provide quality input to NPI projects Lead investigations into non-conformances and customer complaints Drive CAPA and root cause analysis activities Support validation and internal audit activities Collaborate with Engineering, Manufacturing, and Supply Chain teams About You 3+ years’ experience in Quality Assurance within a regulated industry Knowledge of ISO 13485 and ISO 9001 Experience with validation, CAPA, and root cause analysis Strong communication and stakeholder engagement skills What’s on Offer Competitive salary Flexible working Generous holiday allowance Paid volunteering days

Shop Manager | Romsey, Hampshire Hours: 37.5 hours, alternate weekends Salary: Up to £30,000, DOE Are you an experienced retail leader ready to take ownership of a busy garden centre shop? We're working with a well-established garden centre group to recruit a Shop Manager to oversee the day-to-day running of their retail shop and food hall. If you're passionate about customer experience and enjoy leading a team in a fast-paced environment, this could be a great opportunity with the bonus of a great work-life balance from no evenings and alternate weekends! About the Business Our client is a highly respected garden centre group with a strong heritage and loyal customer base. Their centres are popular destinations for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living products, and expert advice. This is a business that values high standards, teamwork, and strong leadership at the department level. About the Role As Shop Manager, you'll take full responsibility for the performance, standards, and smooth operation of the shop and food hall. Your responsibilities will include: Overseeing day-to-day retail operations Leading, motivating, and developing your team Driving sales performance and profitability Managing budgets, cost control, and stock levels Ensuring high standards of product quality and presentation Maintaining full Health & Safety compliance Managing staffing levels and rota planning Handling customer feedback and resolving issues professionally Working closely with senior management to achieve revenue targets The Ideal Candidate We're looking for someone who: Has led and developed teams successfully Is confident managing budgets, sales targets, and cost control Can delegate effectively and prioritise tasks Has strong problem-solving skills and a proactive mindset Communicates clearly and confidently with customers and colleagues Handles complaints professionally and constructively Maintains high standards of presentation Can adapt to seasonal demands and changing customer needs Benefits: Salary of £30,000 per annum Life assurance Option to join enhanced group pension plan Sociable working hours Full training and access to an online learning hub 20% employee discount 50% discount on restaurant meals while on shift 31 days annual leave Free on-site parking Enhanced Employee Assistance Programme (including family access) Access to retail discounts, cashback offers, and savings How to Apply If you're interested in this role, email me at or call (phone number removed) to find out more

Job Role: Project Manager Location: HMS Collingwood (covering approximately 10 sites between Fareham and Marchwood) Salary: Up to £50,000 plus company car or car allowance Contract: Permanent, Full Time Role Overview Mainstay Recruitment are seeking an experienced Project Manager to lead the delivery of Billable Works and infrastructure projects across a multi-site estate. This role offers end-to-end responsibility for project delivery, ensuring compliance with statutory, regulatory, and health & safety requirements while working closely with key stakeholders to achieve successful outcomes. You will play a pivotal role in managing supply chain partners, controlling costs, mitigating risks, and supporting operational and sustainability objectives, including carbon reduction targets. Key Responsibilities • Manage the full lifecycle delivery of Billable Works and infrastructure projects, from initiation through to completion • Ensure all works comply with government regulations, statutory requirements, contractual obligations, and health & safety policies • Identify, assess, and mitigate project risks, ensuring robust control measures are in place • Manage and monitor supply chain partners, ensuring suitably qualified personnel deliver work to agreed safety, quality, and performance standards • Review and approve Risk Assessments and Method Statements (RAMS) • Collaborate with Defence Infrastructure Organisation (DIO) representatives, site managers, and customer service teams to agree scope, priorities, and delivery programmes • Progress works through the Maximo CAFM system and ensure accurate, timely completion of all project documentation, including SharePoint records • Support end users and management by providing effective, compliant solutions to customer requirements • Contribute to the delivery of sustainability initiatives, including supporting Ministry of Defence carbon reduction targets • Manage customer issues and complaints, ensuring timely and satisfactory resolution • Control project costs, ensuring value for money and sound commercial decision-making • Work with stakeholders to mitigate contractual risks and ensure budgets and work plans align with operational needs Skills, Knowledge & Experience • Proven experience in project management, including stakeholder engagement, cost control, and operational planning • Experience supervising site operations and managing competing work priorities • Strong problem-solving, decision-making, and performance-management skills • HNC/D or equivalent qualification in Building/Civil Engineering, Electrical/Mechanical Engineering, or a related discipline • Demonstrable background in construction project management from concept to completion • Strong IT capability, including Excel, Word, CAFM systems, Microsoft Teams, and SharePoint • Membership of a relevant professional body (e.g. APM, RICS, MCIOB) is desirable • Accredited training such as Asbestos Responsible Person, Legionella Responsible Person, or Authorised Person training is advantageous • Familiarity with CAFM applications is beneficial What We Offer • 6% employee-matched pension contribution • 25 days annual leave plus bank holidays • Company car or car allowance • Life assurance at 2 x annual salary • Single private medical cover To apply for this role please follow the link on this page or call Mainstay Recruitment and ask for Will for more information

Complaints OfficerLocal Authority | Mid Wales (County-Wide)A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, permanent£32,000 - £34,000 oer annumWe are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston u

A leading IT consultancy is seeking a Senior Customer Relations Officer to manage complaints effectively while ensuring compliance with regulatory standards.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

A leading banking institution is seeking a Senior Complaint Handler to support the customer care team.The successful candidate will manage customer needs and requests through effective communication and attention to detail.Essential skills include previous banking experience, strong written communic

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Responsibilities include logging complaints, conducting investigations, and maintaining communication with customers. A leading service provider in London is seeking a Customer Service Assistant to manage customer complaints effectively and ensure high customer satisfaction.

For complaints, the pot holder will proactively work as part of a team, handling concerns and complaints locally from receipt to resolution within specified timeframes. As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a respons

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

A respected property management organisation in the United Kingdom is seeking a Complaints & Compliance Officer to ensure robust compliance and manage complaints effectively.

A leading water company in the UK is seeking a Complaints Advisor to join their customer-focused team. You will handle and investigate customer complaints, acting as the main point of contact until resolution.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd's of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers and

This player-coach role involves managing complex chargebacks and complaints.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

You will manage the complaints workflow, monitor emails, and ensure compliance with regulatory timelines.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. What you’ll be doing as a Complaints Advisor. Being the main point of contact for customers until their case is fully

A leading housing association in London seeks a Complaints Investigator to join their growing team. This role involves investigating complaints and ensuring resident concerns are addressed effectively.

As Complaints & Compliance Officer, you will act as the central point of contact for complaints, data protection and regulatory compliance matters across the organisation. Manage and investigate escalated customer complaints in line with company procedures and regulatory timeframes. Ensure complaint

A leading cancer care provider in the UK is seeking a Concerns & Complaints Officer to manage and resolve complaints while providing outstanding customer service. The ideal candidate will have direct experience in NHS complaints handling and a compassionate attitude towards patients.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A housing association in Greater London is seeking a Complaints Investigator to assist in analysing and resolving complaints. The position offers a hybrid working environment with specific in-office days, providing an opportunity to make a significant impact in the management of complaints. The role

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the process. Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Exposure to a broad range of complaints and regulatory matte