Complaints jobs in PlymouthCreate job alerts

If you’ve led small teams or want to step into leadership, know your way around CAPA, complaints, and change control and have the emotional intelligence to thrive in a high energy environment, this could be a defining step in your QA journey. I am working with a Medical manufacturing business hiring their next Quality Lead. You will be the person between the shop floor and the existing Quality Manager, taking ownership of 2 QE’s whilst remaining hands on in improving the quality system. Here’s what you’ll own: • Daily leadership of the QE and QA teams. Be a person of influence across QA, navigating the tough task of being a people manager, whilst also remaining hands on in quality tasks., • A visible presence in product development cycles, ensuring design for manufacturability, reliability, and cost., • Ownership of complaint handling, They’ve just stabilised the process and now want to keep it watertight. You’ll assign, investigate, and close complaints using a solid risk framework., • There’s a bit of a backlog with CAPAs and you won’t own them all, but you will help drive momentum in closing them., • Document control and change management, from writing quality plans to reviewing protocols and serving as SME in change control boards., • Internal & external audits., • Participate in risk evaluations, using tools such as Process/Design Failure Mode and Effects Analysis (PFMEA /DFMEA) What success looks like in the first 6 months • Your integrate well with the existing and wider teams., • Long standing CAPAs are moving forward with structure., • Your presence is felt in a good way across R&D and Ops. Perks & Package 💸 £45,000 salary 🎯 10% performance bonus 📚 Flexible benefits package

You’ll lead a team of complaints managers to deliver a quality and customer-focused complaints service, resolving complaints fairly, transparently and efficiently whilst working in collaboration with colleagues across the Agency to do so. Head of Complaints Resolution - Role Overview. As the Head

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. Your background will be in Pensions Complaints and Claims. Reviewing and resolving consumer complaints.

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA &. With a strong culture of customer-centricity and innovation, our client is seeking pa

An established fashion retailer who has become a staple in cities and town across the UK are looking for an assistant store manager in the West Yorkshire area.The company is renowned for delivering excellent customer service and creating a warm and welcoming shopping environment.Candidates will need

We are looking for Complex Pensions Complaints Reviewers with extensive knowledge and experience working with SIPPs and confidence completing manual calculations. Role Summary As a Complex Pensions Complaints Reviewer, you will manage your own cases load to ensure fair customer outcomes are reached

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. Your background will be in Pensions Complaints and Claims. Reviewing and resolving consumer complaints.

Head of Complaints - Life & Pensions or Financial ServicesOur client, a large, renowned and specialist Business Process Outsourcing provider, is currently looking to hire a Head of Complaints for a brand new role working across their fastest growing Life and Pension's account. This is a fantastic op

With a strong culture of customer-centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency. As a Complaint

You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly inve

Acknowledge and resolve complaints systematically and fairly and within set time limits as defined by Financial Conduct Authority both via telephone and letter. Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders. Respond to Client Escalation and H

The Complaints Officer is a non-customer-facing investigative and administrative role. The successful candidate will primarily assess, evaluate, and process complaints, escalate high-priority issues, and collaborate with other teams to gather information, establish an accurate root cause, and comple

To administer records and filing relating to complaints matters including updating the complaints log. As a Complaints Advisor, you will be responsible for managing and resolving client complaints in a professional services setting. Recording and diarising complaints on Case Management systems as ap

Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers. Receiving and logging complaints related to SEND provision.

Job Title** | Client Services Associate - Complaints and Rectifications Location | National Job Type | Permanent Salary | £27,228 - £29,950As a Client Services Associate in our Complaints & Rectifications team, you are driven by delivering the right outcome for clients. The Client

Complaints officer needed in Harlow.

As a Complaints Handler your focus will be on maintaining the integrity of the marketplace by identifying and mitigating fraudulent activities. Previous experience in an administrative, complaints handler, quality or investigative role – transferable skills are welcomed. This Complaints Handler ro

You will be the first point of contact for written complaints and enquiries, owning and resolving cases through skilled negotiation and stakeholder engagement. You will communicate clearly and effectively with retailers and internal teams, delivering high‑quality written responses that prevent rep

Complaints Handler page is loaded## Complaints Handlerlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100454Complaints HandlerJob Title: Complaints Handler Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite tr

An important part of the complaints processes is identifying learning from complaints when we have got something wrong. We are recruiting to the role of Complaints Officer in our Customer Relations Team within Children's Services. We ensure complaints and feedback are properly recorded, investigated

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest

As a firm we pride ourselves on providing an excellent service to our clients and this is borne out by our TrustPilot Reviews but, as with all professional services providers, we inevitably receive some complaints. We strive to handle all expressions of dissatisfaction and complaints by clients fair

The role of a Motor Complaint Handler is to handle motor finance complaints, including Satisfactory Quality and DCA cases, ensuring fair outcomes in line with FCA and consumer protection regulations. Deliver fair, empathetic, and compliant outcomes for motor finance complaints within FCA-regulated t

Working alongside the Concerns and complaints manager, supporting the admin side of the department.

What you’ll be doing as a Complaints Advisor. Investigating and resolving written customer complaints, while keeping customers fully updated by phone or in writing.

Keep clear records of all complaints and how they were resolved. Apply to this Complaints & Route Coordinator through this advert. Job Title: Complaints & Route Coordinator (Transport Support).

As one of our Investigators within the Governance Department, you will be responsible for supporting our operational management teams across the country by ensuring high quality investigations are carried out on all incidents and complaints within their area of the business. You will need to work cl

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Key Requirements of the Complaints Specialist (Investments):. Minimum of 2 years experience in a complaints handling role within the finan

Analyse and report on complaints data and trends to senior management and DMTs. Proven experience in managing complaints within local government or a similar public sector environment. Team: Complaints & Access to Information.

Respond to, investigate and resolve stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keep the Complaints Manager informed at all times. We have an exciting opportunity for a Complaints Handler to join our team. This role plays a key part i

Parking Dept and Complaints Officer. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a

You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. Work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investi

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

Join United Utilities as a Junior Customer Advisor – Network Enquiries & Complaints. You’ll handle a variety of customer interactions, including basic complaints, service updates, and general enquiries, while learning how to manage more complex cases over time. A genuine interest in helping peop

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19. Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner. You will ideally have experience responding

We are recruiting for the latest member of our Complaints Team. You’ll be joining the Complaints department, split between our non-regulated (Mortgages and Savings) and regulated (Financial Advice) teams. Managing your own caseload of complaints within regulatory requirements and timescales.

Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Complaints Manager informed at all times. An understanding of dealing with complaints from the first stage and working within a compl

Therefore, acting as an expert resource, the post holder will provide senior leadership for the Complaints team in the co-ordination and delivery of all aspects of complaints management and patient feedback across the Trust. Are you an experienced and compassionate leader with a passion for patient

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

Clinical Standards Lead - Clinical Complaints, Risk and Assurance. Are you passionate about driving clinical excellence, reducing risk, and shaping a culture of safety and transparency? Join us as a CSL - Clinical Complaints, Risk and Assurance and play a pivotal role in enhancing customer experienc

Complaints Handler - Subsidence Claims. Join our Subsidence team as a Complaints Handler, where you'll turn challenges into opportunities and help shape exceptional outcomes for our clients and policyholders.

Our complaints team is responsible for handling customer complaints in accordance with regulatory requirements, whilst also making sure the customer has the best possible experience during the complaint journey. As a complaints handler, you will see complaints through to conclusion, carrying out tho

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.It’s simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extr

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

T Delivery & Install Driver.Plympton Plymouth Customer Service Centre Permanent Full Time.At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti