Trabajos complaints en BirminghamCrear alertas

A Customer Quality Engineer opportunity has become available within a globally operating engineering and manufacturing organisation supplying complex, high-value products to customers worldwide. Supporting customer quality assurance activities across manufacturing operations, this position focuses on complaint investigation, root cause analysis, corrective action implementation, auditing, and continuous improvement to ensure customer expectations and quality standards are consistently achieved. Based in the Birmingham area, the role offers a salary circa £45,000, early Friday finish, staff recognition schemes, and long-term career development within a stable and growing engineering environment. Customer Quality Engineer duties include - • Managing customer complaints and CAR notifications, ensuring investigation closure and KPI monitoring., • Leading root cause investigations using CAPA, 5Y and Ishikawa methodologies., • Representing the business during customer meetings and communicating investigation progress and actions., • Liaising with manufacturing teams to coordinate containment and corrective actions., • Conducting internal audits supporting ISO 9001 compliance and process validation., • Experience within customer quality, quality engineer role within a manufacturing environment., • Understanding ISO 9001:2015 quality management systems., • Experience using structured problem-solving tools such as CAPA, DMAIC, 8D, Ishikawa., • Ability to interpret engineering drawings and understand manufacturing processes., • Salary circa £45,000., • Early finish on Fridays and flexible working hours., • Employer pension contribution., • Staff recognition and long-service award schemes., • Free on-site parking. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Banquo Limited is seeking a dedicated and experienced Registered Manager (CQC) to join our team and oversee the delivery of high-quality domiciliary care services for children, young people, and adults across Birmingham and surrounding areas. The successful candidate will ensure the highest standards of care and compliance with Care Quality Commission (CQC) regulations, supporting our mission to be the provider of choice and make a difference in the lives of those we support. Main Responsibilities • Lead, manage, and inspire the domiciliary care team to deliver person-centred services to children, young people, and adults., • Ensure full compliance with CQC regulations and all relevant statutory and contractual requirements., • Oversee service provision across Birmingham and surrounding areas, including recruitment, training, and supervision of staff., • Develop and implement policies, procedures, and best practices to maintain and improve service quality., • Promote safeguarding and ensure that the wellbeing and safety of service users is central to all activities., • Establish and maintain positive relationships with service users, families, commissioners, and external agencies., • Monitor and evaluate care standards, identifying areas for continuous improvement., • Manage budgets, resources, and rotas efficiently and effectively., • Respond to any concerns, complaints, or incidents in a timely and professional manner., • Registered Manager qualification (Level 5 Diploma in Leadership for Health and Social Care Services - Children and Young People's/Adults' Management or equivalent)., • Current registration with the Care Quality Commission (CQC) or eligibility to register., • Significant experience in a managerial role within domiciliary care, supporting children, young people, and adults., • In-depth knowledge of CQC regulations, safeguarding, and best practice in home care services., • Excellent leadership, communication, and organisational skills., • Ability to build rapport with service users, families, staff, and external stakeholders., • Strong problem-solving and decision-making abilities., • Full driving licence and willingness to travel across the Midlands as required., • Previous registration with CQC., • Experience in multi-site service management., • Up-to-date training in child and adult safeguarding., • Competitive salary and benefits package., • Ongoing professional development and career progression opportunities., • Supportive and inclusive working environment. To apply, please submit your CV and a covering letter outlining your suitability for the role. Successful candidates will be subject to enhanced DBS checks and reference checks in line with CQC requirements. Join Banquo Limited and play a vital role in shaping outstanding domiciliary care across the Midlands. IND-INT

Job Title: Financial Assessment and Charging Officer Contract Length: 6 Months Working Hours: 37 hours per week Working Pattern: Hybrid – 3 days onsite, 2 days remote Location: Civic Centre / Home Working / Service User Visits IR35 Status: Inside IR35 Start Date: ASAP Job Purpose To undertake financial assessments for individuals receiving residential, community and respite care services, determining their ability to contribute towards the cost of care in accordance with relevant legislation, statutory guidance, and charging policies. The role ensures accurate, timely assessments, benefit maximisation, income recovery, and effective communication with service users, families, and professionals. Key Responsibilities • Carry out financial assessments for adults receiving care services, including residential, nursing, community, and respite care., • Calculate client contributions using income, capital, and expenditure information in line with statutory guidance and charging policy., • Assess eligibility for welfare benefits and support benefit maximisation to ensure correct entitlement., • Conduct manual calculations for care charges, benefits, and reconciliations., • Verify financial evidence including bank statements, savings, investments, property ownership, trusts, and pensions., • Undertake property checks, including land registry searches and valuation comparisons, where required., • Identify and investigate potential deprivation of assets, safeguarding concerns, and financial irregularities., • Support income recovery activities, including reviewing arrears, conducting financial re-assessments, negotiating repayment plans, and undertaking site visits where necessary., • Provide advice and guidance to service users, families, and representatives regarding financial assessments, charges, and payment options, including Deferred Payment Agreements., • Prepare documentation and case summaries for legal services and support legal proceedings as required., • Participate in financial assessment appeals, complaints handling, and review processes., • Maintain accurate records on relevant social care and finance systems, ensuring compliance with data protection and audit requirements., • Liaise with social workers, finance teams, legal services, safeguarding teams, and external agencies including DWP., • Contribute to service improvements, policy development, and system enhancements.Financial Reassessments, • Conduct annual and ad-hoc financial re-assessments following changes in circumstances., • Review benefit entitlement and adjust care charges accordingly., • Notify service users, finance teams, and care providers of changes promptly.Income Recovery & Safeguarding, • Support debt recovery through case investigations, site visits, reassessments, and repayment negotiations., • Identify safeguarding concerns related to financial abuse or exploitation and refer appropriately., • Liaise with internal and external partners to secure debts and protect vulnerable adults.Systems & Data Management, • Maintain accurate case records and financial data across social care and corporate financial systems., • Ensure timely updating of case notes, assessments, adjustments, and account reconciliations., • Proven experience in financial assessments, charging, or welfare benefits within adult social care., • Strong understanding of welfare benefits, income maximisation, and charging legislation., • Knowledge of Care Act guidance, fairer charging principles, and residential care funding., • Experience of dealing with complex cases, financial investigations, and income recovery., • Excellent verbal and written communication skills., • Strong customer focus with the ability to deal empathetically with vulnerable adults and families., • Ability to manage a varied caseload, meet deadlines, and prioritise competing demands., • Strong analytical and problem-solving skills., • High attention to detail and accuracy., • Confident use of IT systems including case management and financial systems.Additional Requirements, • Enhanced DBS clearance required., • Full driving licence and access to a vehicle (home visits required)., • Willingness to work flexibly and travel within the service area.

Complaints Manager Solihull £40k About Us We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. We don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Role Overview The Executive Resolutions Manager is responsible for leading the end-to-end complaints process to ensure all customer issues are managed efficiently, transparently, and in line with contractual and regulatory requirements. This role will manage a team of executive resolution specialists to champion customer advocacy, drive service improvements, and work cross-functionally to reduce the volume and severity of complaints within the MSP environment. Key Responsibilities Complaint Handling & Resolution • Own the full lifecycle of customer complaints from receipt to closure, ensuring timely, accurate, and empathetic communication., • Conduct detailed investigations, working with technical teams, Service Desk, Network Operations, and Account Management to determine root cause., • Provide clear, well-structured responses and action plans to customers., • Ensure complaints are handled in line with SLAs, contractual obligations, and industry best practice. Customer Advocacy • Act as the escalation point for dissatisfied customers, restoring confidence and maintaining trust in the service., • Represent the customer’s voice internally, ensuring their concerns influence service improvement and operational decisions. Governance & Reporting • Maintain complete records of all complaints, actions, and outcomes within the Service Now platform., • Produce weekly and monthly complaint performance reports, including trends, insights, and risks., • Analyse and present complaint themes and outcomes in internal service reviews and governance forums with senior leadership. Service Improvement • Identify trends, recurring issues, and systemic problems contributing to customer dissatisfaction., • Work with Problem Management and Service Improvement teams to implement corrective actions and prevent repeat complaints., • Track and measure the effectiveness of improvement initiatives. Stakeholder Management • Collaborate closely with Service Delivery Managers, Technical Leads, NOC, SOC, Project Managers, and Account Managers., • Communicate confidently with customers at all levels, including IT Directors and CIOs., • Manage expectations and ensure transparency throughout all complaint stages. Compliance & Quality Assurance • Ensure complaints are handled in line with ISO standards (e.g., ISO 9001, ISO 27001) and internal policies., • Support audits by providing documentation, evidence, and process insight., • Continually review and enhance the complaints process for efficiency and quality. Skills & Experience Essential • Experience managing complaints or escalations within an MSP, telecoms, IT services, or similar environment., • Strong understanding of ITIL concepts, particularly Incident, Problem, and Service Management., • Excellent written communication skills with the ability to simplify complex technical issues., • Strong analytical and investigative skills., • Empathetic, calm under pressure, and customer-focused., • ITIL Foundation certification., • Experience with ServiceNow, Freshservice, or other ITSM tools., • Background in service delivery, customer success, or technical support. Key Attributes • Customer advocate, • Detail-oriented, • Strong communicator, • Calm and professional under pressure, • Proactive problem solver, • Relationship builder

Exciting Opportunity Alert! Join Rendall & Rittner as an Assistant Development Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Assistant Development Manager. This is an incredible career opportunity with a fantastic package. Position: Assistant Development Manager Location: Centenary Plaza, Birmingham, B1 1TS Working Hours: Monday to Friday 0900 – 1730 Salary: £30,000 - £35,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 20 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: Centenary Plaza is a modern mixed-use residential development situated in Birmingham’s city centre, close to Broad Street and The Mailbox. The estate comprises around 350 homes across three residential blocks, supported by full concierge services, secure access control and landscaped communal areas. The development benefits from a range of on-site amenities including a residents’ gym, car park, and a residents’ meeting room, along with well-maintained internal common areas. Key Responsibilities and Requirements: As an Assistant Development Manager at Rendall & Rittner: • You will have experience in a similar role, overseeing on-site teams and supporting the manager with health and safety compliance, operational standards, and general building management., • You will have a proven track record of working within demanding developments, taking a hands-on approach with the ability to lead, prioritise tasks, and effectively manage multiple stakeholders., • You will have experience carrying out regular site inspections, ensuring Health & Safety regulations are adhered to, and maintaining a good working knowledge of building maintenance systems., • You will have experience managing external contractors, coordinating on-site works, and raising or monitoring work orders to ensure tasks are completed to a high standard., • You will be confident in overseeing day-to-day site operations, including responding to resident queries and complaints, reporting issues to the relevant departments, taking ownership, and ensuring clear and timely communication., • You will ensure that all staff follow Standard Operating Procedures (SOPs) and consistently deliver a high-quality, bespoke service to residents, clients, and guests., • You will be IT proficient, comfortable using a range of systems and software, and able to quickly learn new platforms when required., • You will bring strong customer service experience, with the ability to manage complaints professionally, work safely, and operate effectively within a team environment while leading, motivating, and inspiring others., • You will be proactive in identifying opportunities to improve the performance of the development and contribute to achieving strong operational results., • You value teamwork and collaboration, supporting colleagues while building strong working relationships with residents, guests, and external contractors to foster a positive and unified working environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Technical Account Manager Tamworth (Office-Based with UK Travel) An exciting opportunity has arisen for a Technical Account Manager to join a well-established and highly respected specialist business within the wood renovation and repair sector. This is a commercially focused, hands-on role combining technical expertise, contractor engagement, and business development. You will play a key role in growing market share, developing partnerships, and delivering high-level technical support and training across the UK. The Role Reporting to the UK General Manager, you will: • Deliver training to contractors and specifiers, • Conduct site inspections, surveys, and produce detailed reports, • Manage technical complaints and quality control, • Develop new contractor users and support distributor partners, • Monitor projects with clients and contractors, • Maintain CRM systems and contribute to case studies and social media, • Confident, tenacious and comfortable approaching new prospects, • Strong relationship-builder at all levels, • Highly organised and able to work to deadlines, • Specialist knowledge in timber repair / rot repair / joinery restoration, • Understanding of paint systems, • Knowledge of the UK application sector, • Strong training and presentation skills, • CRM experience essential, • MS Office proficiency (CAD desirable), • Minimum 3 years’ relevant experience, • GCSE (or equivalent) English and Maths

Job Title: Site Manager Location: Birmingham area Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: • Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time., • Manage own teams' performance and competence of all responsible staff including sub-contractors., • Assist in the management of project specific preliminaries., • Liaise with the client, sub-contractors, and other trades., • Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation), • Ensure all relevant Operatives are signed on to the correct RAMS., • Ensure weekly track sheets and diaries are completed and submitted on time., • Conduct site audits and plant checks, • Maintain and update Phase Health & Safety plan as works proceed., • Plan, co-ordinate and manage resources required to complete works., • Regularly monitor the programme delivery and provide site progress reports to the Project Manager, • Ensure suitable levels of supervision of all direct teams and subcontracted resources., • Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved., • Ensure installation complies with relevant For Construction Drawings and Cross sections., • Take responsibility for the opening and closing of the site facilities., • Management of site facilities; welfare, toilets, offices, compound area etc., • Management of site housekeeping, discipline, behaviour etc, • Safe storage and co-ordination of materials and monitoring of waste, • Take responsibility for the accurate / timely completion of site-based documentation., • Attendance at project and company related meetings, compile site reports as necessary., • Mentor and train Assistant Site Manager and junior members of staff, • Comply with all the roles and responsibilities as set out within the SHEQ management system., • Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements., • Monitoring use of PPE in accordance with the hierarchy of risk control, • To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week., • Attend all mandatory training courses related to your role., • Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm., • Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently., • Be aware at all times of possible commercial opportunities., • Perform other duties and responsibilities as assigned from time to time., • Responsible for placing orders for materials through the procurement team Essential Skills, Knowledge & Experience: • Existing Experience as a site manager, • CPCS CSCS cards, • SMSTS, • NRSWA: Streetworks Supervisor, • Confined Spaces, • Deep Excavation / Temporary works supervisor, • Auto-enrolment pension, • Death in service 1x salary, • Occupational Health Surveillance, • Employee Assistance Programme, • Funded Qualifications and Training We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.

Job Title: Care Coordinator Full Time / Part Time Location: Birmingham Salary: Up to £29,000 per annum + on call and care remuneration Job Type: Full time / Part-Time - Permanent Watra Care specialises in providing live in care/home care and support to our customers throughout the Birmingham ,Sandwell and Solihull region. We are currently recruiting a full time coordinator to join our supportive and friendly team. This role will involve mainly office based duties. We can offer you access to lots of further training and development opportunities and there are opportunities to advance further in your career in care with our company! Benefits include: • A competitive salary of upto £29k, • A generous annual leave allowance of 28 days, • Company sponsored training and development, • A SMART phone, • Being the first point of contact for customers and care assistants, • Coordinating care packages - care plans, risk assessments, reviews,compliments/complaints, accidents and incidents, • Creating and maintaining rotas using our Rota software, • Have previous experience in the providing care to domicillary sector, • Be pro-active, flexible and committed to providing a quality service, • Have excellent communication, administration and organisational skills, • Drivers licence and own vehicle, • Qualification in Health and Social Care preferred but not essential. Watra Care can offer some amazing benefits for all of our employees, backed with 5 STAR ratings and awarded GOOD on all KLOE's by CQC, we provide full training to refresh your skills or to get you started in your new career. There is also the ability to have flexible working hours that suit your lifestyle and commitments. You will have a generous annual leave entitlement of 28 days for full time staff! We are a small team who care about customer service, like to have fun and love great food! We support those who would like to progress with ongoing training such as NVQ's and always look for ways to promote internally. If you would like to be a part of our amazing team Apply Now. Candidates with the relevant experience or job titles of: Carer, Health Care Assistant, Home Care Worker, Care Support Worker, Residential Care Worker, Carer, Care Assistant, Healthcare Assistant, Social Carer, Support Worker, Enabler, Care Worker, Support Assistant, Care Helper, Care Assist, Healthcare Assistant, Residential Care Support, Social Care, Care Manager, NVQ2 may also be considered for this role

A client within the Public Sector based in West Midlands is currently recruiting for a Technical Support Surveyor to join their Maintenance Operations Team as soon as possible. The client is offering a full-time, permanent position on an ongoing basis, with the ideal candidate having experience of working within a local authority within a social housing / maintenance environment.The RoleKey purpose of the role is to support the delivery of high-quality repairs and maintenance services, ensuring compliance with regulations while providing excellent customer service to internal and external stakeholders.Key responsibilities will include but not be limited to: • Undertaking pre- and post-inspections and preparing schedules of works using NHF Schedule of Rates • Carrying out damp and mould inspections in line with current legislation (including Awaab’s Law) • Supervising and coordinating contractors to ensure works meet required standards and specifications • Conducting health & safety inspections, risk assessments, and ensuring compliance with HHSRS principles • Managing customer enquiries and complaints, ensuring a high standard of service delivery • Preparing technical specifications and supporting procurement processesThe Candidate To be considered for this role you will require: • HNC/HND or Degree in a Building-related subject • IOSH or equivalent Health & Safety qualification • Evidence of continuing professional development in building/construction The below skills would be beneficial for the role: • Strong knowledge of building construction, defects, and maintenance practices • Experience working within social housing or a local authority environment • Understanding of CDM Regulations and relevant health & safety legislation • Ability to manage multiple tasks and work to deadlines • Strong communication and stakeholder management skillsThe client is looking to move quickly with this role and as such are offering £45,074 per annum.How to ApplyIf this position sounds of interest, email a copy of your up-to-date CV to or call Amelia at Service Care Construction on to discuss the vacancy in more detail. Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.Referral Bonus If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Join my client as Technical Surveyor!Are you passionate about construction and social housing? Do you have the technical expertise and customer-focused mindset to deliver exceptional service? If so, we want YOU to be part of our Maintenance Operations team!About the Role:As a Technical Surveyor, you will play a vital role in ensuring that our repairs and maintenance services are delivered to the highest quality standards. You will be the go-to expert, providing technical support while ensuring compliance with health and safety regulations and building standards.Hours: 37 hours over 5 days Salary: £45074 + 4% pay award from 1st April 2026When: Available immediatelyLocation: Mobile worker- Worcester, Birmingham, Coventry Key Responsibilities:* Deliver technical support in the development of repairs and maintenance services.* Plan, organise, and conduct pre- and post-inspections, preparing schedules of works using relevant NHF Schedule of Rates.* Carry out Damp and Mould inspections in line with established processes.* Supervise and coordinate the work of internal and external contractors, ensuring compliance with specifications and legislation.* Maintain effective communication with customers, keeping them informed about progress and issues.* Conduct site-specific risk assessments and monitor adherence to health and safety requirements.* Resolve customer complaints professionally, identifying service improvements where necessary.* Prepare detailed specifications and documentation for procurement processes.What You Bring:* A degree or HNC/HND in a building-related subject or great experience* IOSH or similar Health and Safety qualification - desirable* Strong knowledge of building fabrics, structures, and relevant regulations.* Experience in managing projects under CDM regulations.* Excellent communication skills for interacting with internal and external stakeholders.* A proactive approach to complaint resolution and customer service.* A full driving licence and access to a vehicle for business use.Why Join Us?We are committed to fostering a workplace that embodies our values:* BRAVE: Face challenges head-on and continuously seek improvement.* AMBITIOUS: Innovate and find solutions while striving for excellence.* HONEST: Take responsibility and maintain transparency in your work.* CITIZEN: Engage with our community and encourage everyone to do their best.What We Offer:* 26 days annual leave (plus bank holidays), increasing with service* Option to buy up to 5 additional leave days* Enhanced family leave* Mobile working with mileage paid from home* Mileage reimbursement at HMRC rates A supportive and dynamic work environment.* Opportunities for professional development and training.* A chance to make a real impact in the construction and social housing sectors.Ready to Make a Difference?If you are excited about this opportunity and meet the qualifications outlined above, we would love to hear from you! Apply today and be part of a team that is dedicated to delivering excellent service and improving the lives of our community.Send your CV across to or book a call to discuss the role Note: This job description is not exhaustive. You may be required to carry out additional duties that fall within the remit of this role in accordance with operational requirements.Join us in our mission to create safe and comfortable living environments for all! Apply now!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

12 month fixed term contract – electrical compliance manager – social housing Property Risk & Compliance Manager – ElectricalSalary: £57,433 per annumHours: 35 hours per weekContract Type: Fixed Term – 12 MonthsRole PurposeThe Property Risk & Compliance Manager – Electrical is responsible for the effective delivery of the organisation’s Electrical Testing Programme and the Non‑Gas Heated Properties Compliance Contract. The postholder will ensure all electrical safety obligations are delivered on time, within budget, and to the required statutory and industry standards. The role ensures that all work meets KPIs, SLAs, customer service expectations, and health and safety requirements across the property portfolio. Key ResponsibilitiesElectrical Compliance & Contract Management • Lead and manage the Electrical Testing Programme, ensuring full compliance with statutory regulations and sector standards (e.g., BS 7671, Electrical Safety Regulations)., • Oversee the delivery of the non‑gas heated property compliance contract, ensuring all obligations are met., • Ensure all electrical works and inspections are completed within agreed SLAs, KPIs, and budget parameters., • Manage and monitor contractor performance, carrying out audits, site inspections, and quality assurance checks., • Review and approve electrical certification, reports, and remedial actions, ensuring accuracy and compliance., • Maintain up‑to‑date compliance records and ensure accurate reporting for regulatory and internal governance purposes.Health, Safety & Risk Management, • Ensure all electrical safety activities meet statutory health and safety requirements., • Lead investigations into electrical safety incidents, identifying root causes and implementing corrective actions., • Provide expert technical advice on electrical safety, compliance risks, and mitigation strategies., • Maintain a robust risk register for electrical compliance and escalate risks where necessary.Operational Delivery & Performance, • Develop and implement annual delivery plans for electrical compliance activities., • Monitor programmes to ensure timely completion and efficient use of resources., • Ensure excellent customer service standards are maintained for tenants, residents, and stakeholders., • Support service improvement initiatives, innovation, and best practice adoption across compliance services.Financial & Contract Oversight, • Manage allocated budgets for electrical compliance and related contracts., • Support procurement activities for electrical safety services, including specifications, tenders, and evaluation., • Ensure cost-effective contract delivery and provide regular financial performance updates., • Identify opportunities for efficiencies without compromising safety or quality.Leadership & Stakeholder Engagement, • Provide professional leadership to internal teams, contractors, and partners., • Work collaboratively with Housing, Repairs, Asset Management, and Health & Safety teams., • Present compliance performance reports to senior management, boards, and regulatory bodies where required., • Promote a culture of safety, accountability, and continuous improvement.Qualifications & ExperienceEssential, • Electrical qualification – 18th Edition Electrical Standards, • Recognised electrical compliance qualification (e.g., City & Guilds 2391 Inspection & Testing)., • IOSH Managing Safely or equivalent H&S qualification., • Experience working within a local authority or public‑sector environment., • Experience managing compliance for non‑gas heated property assets., • Knowledge of asset management systems and compliance software.Key Behaviours & Competencies, • Strong leadership with the ability to influence and collaborate., • Customer‑focused approach with a commitment to service excellence., • Analytical mindset with strong problem‑solving skills., • Ability to manage complex workloads and make informed decisions quickly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4770416

Store Manager - Birmingham, New Street Industry: Designer collectible pieces Location: New Street, Birmingham, B2 4RF Job type: Full time, permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: · Contribute to a fast-growing European business that combines retail, art, and creative storytelling · Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences · Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: · Monthly appreciation gifts featuring our latest POP MART designs · A structured bonus scheme linked to company and individual performance · Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support · Training and development programmes that build both professional skills and creative thinking · Regular team events that bring our people together to share ideas and celebrate our work • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Store Manager to lead and oversee operations at our new and upcoming store in Birmingham! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager. Responsibilities • Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision, • Develop and implement strategies to achieve sales targets and improve store performance, • Provide exceptional customer service and resolve any customer issues or complaints, • Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures, • Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level, • Oversee cashier point operations, including daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Lead recruitment efforts, evaluate potential candidate's performance, and train new team members, • Perform administrative tasks such as rota scheduling, payroll management, and sales reporting, • Ensure compliance with all company policies, procedures, and relevant regulations, • Be available to work flexible hours. Required Qualifications • Proven experience (4+ years) in retail management, preferably in a similar industry, • Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience), • Fluent in professional English, with excellent verbal and written communication skills, • Strong leadership skills with the ability to motivate and develop a high-performing team, • Proven ability to develop and implement strategies to achieve sales targets and improve store performance, • Excellent organizational and problem-solving skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling, payroll management, and reporting, • Team-oriented with the ability to foster a positive work environment, • Candidates with less experience can also apply for the Assistant Store Manager position Desirable but Not Essential • Multi-lingual language ability (Chinese Mandarin is an advantage but not essential), • Experience in the toy or collectibles industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Commercial Manager 18-Month Fixed-Term Contract (Maternity Cover) Salary: £65,000 Hybrid Working - 1 Day a week An excellent opportunity has arisen for a high-calibre Commercial Manager to join a leading food manufacturing business on an 18-month maternity cover contract, with potential for permanency. This is a senior commercial role responsible for managing high-value, high-volume export sales across established UK B2B accounts and international markets. The successful candidate will take full ownership of a diverse export product portfolio including edible poultry products, by-products, and frozen and fresh turkey lines. Key Responsibilities • Deliver the agreed sales budget across multiple export product categories, • Manage and grow existing B2B export accounts, • Develop direct export business with international end-users, including product development where required, • Identify and secure new markets and new business opportunities, • Diversify customer base and export destinations to reduce market exposure risk, • Manage pricing, margins, KPIs, and commercial performance, • Monitor stock levels and coordinate closely with logistics and supply chain teams, • Ensure timely payments and effective credit control, • Manage customer relationships, complaints, and after-sales service, • Provide accurate forecasting, reporting, and commercial analysis About You • Proven experience in export sales within food, FMCG, or logistics or similar sectors, • Strong commercial acumen with experience managing high-value, high-volume accounts, • Comfortable operating in a KPI-driven environment, • Excellent negotiation and relationship management skills, • Advanced Excel skills, • Food or poultry sector experience advantageous, • Additional languages desirable, • Full UK driving licence required If this role is of interest, please apply with your CV and a member of our team will get in touch!

We are partnering with a large, well‑established organisation within the regulated housing sector to recruit an experienced Complaints Officer (internally known as a Customer Experience Officer). Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high‑qua

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Handler to join our dynamic Insurance Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Account Handlers, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our Insurance team, executives and clients. Initial training for this role will require full-time attendance in our Birmingham office before switching to a hybrid-working pattern. Using your skills, you will be: • Actively securing renewal business by re-broking existing business, • Ensuring all business activity fully complies with FCA regulation, • Handling any complaints in accordance with company procedures and regulatory requirements, • Reviewing the demands and needs of clients and advise on the most appropriate insurances to meet their demands and needs, • Responding to client/insurer/third party enquiries by written or oral means We're looking for someone with: • High level inter-personal skills, • Report writing experience, • Planning, organisational and time management skills, • Confidence in being able to communicate to people with various levels of knowledge - face to face, over the telephone and in writing, • An ability to build positive relationships within the team, and with Clients, • Knowledge of Acturis, • A minimum of 2/3 years in a Commercial Insurance Broking environment We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.

About Aptia Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. We have strengthened our capability by launching a new Consulting and Actuarial business within Aptia’s UK business. This has been enabled by the acquisition of Atkin Pensions, a specialist firm of consulting actuaries and administrators. This move is in direct response to what our clients have been asking for – a single, trusted partner that can deliver administration, actuarial expertise, and strategic consulting in one, cohesive service. By bringing Atkin Pensions into Aptia, we are now able to offer a fully integrated proposition for our clients. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. The Role Due to the growth of our actuarial and consulting practice, we have a new opportunity for an experienced Pensions Administration professional to join the Atkin Pensions Administration team. We are open to the type of profile of this role – you may be a Senior Analyst with a strength in peer review and hands on administration, or at Team Manager level looking to take on responsibility for team operations and development. Either way, this individual will lead on quality service control, maintains standards, and takes the lead on implementing best practice within the team. You will support client relationships in terms of budgeting and process improvement and will also peer review complex tasks and coach junior colleagues in this area. The role will include development and training of junior team members. This position will work from our Solihull location, potentially with some flexibility for hybrid working. What you will be doing: • Communicating with clients and scheme members on complex queries when required via letter, email, and telephone., • Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules., • Sign off on all admin related tasks, including on complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events., • Sign off on pension increases, admin reports, annual benefit statements etc., • Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales., • Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget., • Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed., • Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications., • Supporting key client relationships and client budgeting as well as peer reviewing complex tasks., • Coaching junior members of the team on complex tasks or situations., • Driving continual improvement around operational effectiveness and client profitability., • Leading on process improvement for clients and undertaking quality control calculation reviews on the team’s work. Here's what we're looking for: • Experience within the pensions administration field, able to demonstrate experience improving processes, and a close understanding of complex pensions administration tasks and calculations., • Able to take responsibility for the quality and delivery of own work, able to peer review and provide broader quality control as needed., • Good communication skills, both written and verbal., • Strong analytical and problem-solving skills., • Able to analyse and improve processes., • Organised and able to prioritise effectively., • A team player, able to work with and coach others. If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.

Job Title Operations Supervisor Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Cradley Heath & Gloucester Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot. Responsibilities • Support the Depot Manager in the efficient running of the depot and traffic management operations, • Assist with daily and forward planning to ensure sites are installed and maintained to required standards, • Deputise for the Depot Manager during periods of absence, • Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs, • Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices, • Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained, • Handle customer queries and complaints professionally, ensuring prompt resolution, • Monitor operational efficiency, including labour, equipment use and overall depot performance, • Ensure accurate completion of company paperwork, digital records and performance reporting, • Participate in the out-of-hours rota to maintain 24/7 operational coverage, • Promote a professional working environment and uphold company values in all public and customer interactions, • Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses, • Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development The Person • Strong leadership, • Excellent communication, • Organisational ability, • Proactive mindset, • Calm under pressure, • Problem-solving skills, • Professionalism, • Reliability, • Adaptability Technical Skills & Experience • Minimum 1 year experience in a Supervisory role within traffic management, • Experience in all aspects of 12D traffic management Qualifications & Training • CSCS Card, • Lantra 12D M1, M2, M3, M5 & M6, • Full UK driving licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

JOB DESCRIPTION Job Title Farm Management Support (Business Team Milking and Digital) Location Office based/travel in the field when required.This is Hybrid role, 3 days office, 2 days working from home. Reports to Service Support Manager Hours of Work 37.5 hours per week Salary & Benefits Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service/Company doubles employees’ pension contribution to a max 12%/Employee event days/Wellness and Wellbeing support/Free lunch in the office every Wednesday/Access to wellbeing area at main office. Staff Responsibilities No Organisational Context The Farm Management Support is part of Cluster Atlantic (UK and Ireland). Clusters are representing Lely on sales and service of chosen propositions in a specific region. Clusters collaborate with both local Lely Centers (Franchises) and Lely International located in Maassluis, The Netherlands (Head Office). Lely considers service to be an integral part of any proposition. Lely Atlantic support the Lely Centers as part of their Franchise fee to Lely International. Lely International operates a Matrix organisational chart headed up by Business Leads (Manager Proposition) of the product ranges. They are the “what and the when” and the competencies Service Team are the “how and the who”. The FMS: • Hierarchically reports to the Service Support Manager.Operationally they will also report to the Manager Proposition of the Business Team Milking and Digital. The Lely Cluster FMS supports and trains the Lely Center FMS Advisors in the correct start-up and the best use of Lely propositions to achieve customer objectives. They ensure that these services meet the Lely standard, and that they are in line with the Lely value proposition and the Lely Global manual. It is your purpose to ensure effective communication between Lely International – Lely Cluster - Lely Center. Your local knowledge of the dairy business makes it possible to propagate Lely in the area. Key Responsibilities Role Description • Towards Lely Centers:, • Domain expert with the Business Team Milking and Digital to support Lely Centers on their day to day service and support in a clear way., • Ensure implementation of Lely Way of Working around start up and support processes by the Lely Center to ensure everything is first time right., • Support the introduction on new products and support tools, • Is an example of safety and security by following Lely guidelines and code of conduct, • Transfer of knowledge and development expertise at the Lely Centers. Progressing from infield support to coaching., • Development and improvement of support quality and customer satisfaction., • Towards Lely International (HQ), • Transfer regional field knowledge back to Lely International and vice versa, • Training and Support, • Establishes the needs of the Lely Center FMS advisors and the needs that come from the field, including mutual farm visits., • Follow training as part of a train the trainer program, online or onsite as advised by Lely Academy., • Trains and coaches, the Lely Center FMS Advisors on the best use of Lely products and propositions, using the Lely Academy training curriculum, • Ensures the Lely Center FMS advisors are qualified and certified, • Collaborates with Lely International upon request on the creation of training content, • Provides support to the Lely Centers in resolving tickets and answering questions and field queries, • Coaching and Development of Lely Centers, • Establish the Lely Way of Working, • Monitors the Lely Center performance, • Coach the Lely Centers on using FMS tooling and Way of Working, • Assistance and mediation of possible solutions to customer complaints, • Stakeholder Management, • Build local network of relevant business, knowledge and research partners, • Partner with Lely Center FMS Advisors to support customer needs, • Work closely with Lely International FMS Business Team colleagues to communicate and address local needs Please List Extensive experience in the Dairy Sector Customer orientated way of working Effective Communication Skills Good analytical problem-solving skills Experienced at dealing with difficult situations calmly Willingness to travel Good Planning and Organisational Skills Good coaching skills Good presenting and training skills Able to think commercially Working knowledge of agricultural and or/machinery Good at building relationships Core Competencies • Good influencing skills, • Good IT and Microsoft office skills, • Good co-ordination and organisational skills., • Can do attitude., • A high degree of integrity, • Ability to work on own Must hold clean, valid driving licence. Flexible and able to travel often. Must hold a valid passport Additional Comments This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect the business needs of the company.

Head of Conveyancing – Solicitor Salary: Highly Competitive + Performance Bonus (Disclosed on application) Location: Redditch or Solihull (Hybrid 3/2 split after probation) Head of Department role offering hybrid flexibility, leadership of a high-performing legal team, and progression in a respected regional firm with excellent staff development. This is a senior leadership opportunity for an experienced Solicitor, Legal Executive or Licensed Conveyancer ready to take the reins of a thriving department. You’ll lead a team delivering excellent legal services, manage performance and profitability, and shape both operational success and strategic growth. It’s a chance to make a tangible impact, not just in client outcomes, but in team culture and business direction. What’s different about this role • Full leadership ownership of your team’s performance, development, and client delivery., • Work collaboratively with regional Heads of Department to align strategy across the business., • Enjoy autonomy in setting team goals, managing budgets, and driving business growth., • A clear mandate to innovate, inspire, and improve service delivery. What’s in it for you • Highly Competitive salary with bonus potential (To be discussed on application), • 2 home / 3 office hybrid working pattern after 3-month probation, • 26 days holiday + Bank Holidays + Holiday bonus scheme, • Option to buy back holiday each year, • Online training portal The Work • Lead, supervise, and motivate a team of fee earners and support staff., • Oversee client service standards, case quality, and compliance with Lexcel and internal policies., • Drive business performance through effective financial management and workload planning., • Identify opportunities for growth and team expansion., • Provide guidance on complex or high-profile matters., • Manage complaints at first instance and ensure client feedback is captured constructively., • Manage a reduced caseload of residential property matters What We’re Looking For • Qualified Solicitor / Legal Executive or Licensed Conveyancer with proven leadership experience. Ideally with 8 PQE+ (Less will be considered with prior experience), • Strong commercial awareness and budget management skills., • Skilled communicator and mentor who inspires high performance., • Excellent knowledge of compliance and case management standards., • Strategic thinker who thrives on accountability and improvement. The Culture Professional yet personable, a firm where autonomy, flexibility, and mutual respect underpin success. You’ll find supportive leadership, consistent standards, and a genuine commitment to client care and career development. Ready to step into a Head of Department role where your leadership sets the tone for success? Apply now and we will respond within 24 hours if you have been successful. Need more information? Contact James @ Wilson Mannion Recruitment for a confidential discussion. Also searched as: Senior Conveyancing Solicitor, Department Head, Conveyancing Manager Applications are welcome from: Senior Solicitors, Senior Legal Executives, Senior Licensed Conveyancers Associate Directors, and experienced Team Leaders.

Qualified Social Workers Only Qualified Social Workers Only Job Title: Supervising Social Worker Location: Midlands Job Types: Permanent Working Hours: 37.5 Hours Per Week Monday - Friday Pay: Up to £42,000.00 per year to include car allowance Participation in out-of-hours rota: Yes Annual Leave Entitlement: 30 days (plus birthday) Responsible To: Registered/Deputy Manager Main Purpose of Job To represent Swiis Values while providing a comprehensive and flexible social work service to foster carers and children/young people as required. In compliance with all regulatory requirements and Social Work England Standards of practice. Support and Supervision of Foster Carers • Manage and supervise a caseload of approved foster carers., • Monitor and evaluate, the continued suitability and competence of Foster Carers ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the Swiis policies and procedures., • Support Foster Carers to evidence their competence against the TSD Standards and complete the workbook within specified timescales, assess evidence provided and sign off each standard where sufficient evidence has been provided., • Provide and record regular supervision to allocated foster carers in line with Swiis’s operational procedures, as to frequency and content; and undertake such additional support visits/telephone contact with foster carers as placement agreements/ contracts may specify or require., • Work in partnership to help identify any needs within the foster family e.g. respite, activities, holidays, with all members of the child’s network, including contributing to all relevant meetings and any other tasks defined., • Contribute to foster carer annual reviews, within required timescales, providing written evidence of competence. Presenting annual review reports to Swiis panel as required., • Identify learning and development needs of foster carers. Document these in the Personal Professional Development Plan (PPDP) and recommend actions required to address them., • Undertake re-assessments of current foster carers where necessary., • Attend any meetings to support foster carers, children and young people., • Support foster carers in preparing children and young people for independent or semi-independent living., • Assisting with or delivering foster carer workshops and support groups., • Participate in the Out of Hours duty system. Safeguarding Children and Young People • Social Workers must ensure each child has an accurate and up to date care plan on file and that carers have a copy available for reference., • Work in partnership with the relevant authority to ensure that the child and young person’s needs, as identified in the care plan and placement agreement, are met., • Ensure that each child/young person has in place a current Placement Plan (with delegated authority), a Health & Personal Education Plan, and where appropriate, a Pathway Plan., • Individual risk assessment and safe caring documents are completed for all children/young people, including behaviour management plans where appropriate., • Ensure each child has a placement agreement on file and that carers have a copy available for reference if appropriate., • Ensure that comprehensive case recordings are completed and maintained within policy timeframes and added to the relevant agency database., • Demonstrate a sound knowledge of fostering regulations & child safeguarding procedures., • Participate in negotiations between Swiis and Local Authorities to ensure that each child or young person placed is carefully matched with a foster carer capable of meeting their needs., • Ensure all paperwork and procedures in relation to critical Incidents and notifiable events are completed., • Ensure compliance with the Social Work England, or equivalent body, requirements necessary to retain the job title and registration., • Attend social, educational, and leisure activities relating to the support of children, young people, and foster carers., • In consultation with the line manager, ensure that learning and development needs meet the requirements of professional development., • Ensure that all foster carers and household members, support persons, etc aged 18+ have an up-to-date DBS., • Attend meetings and/or provide reports for commissioning or care teams to address individual needs and care packages. Administration • Take responsibility for administration in relation to the social work task to include file administration, typing of all communication, reports and case recordings and comply with database compliance policies and procedures, ensuring that all requirements of the system are met., • Maintain data management of all information regarding foster carers and children in line with Data Protection and Swiis storage, retention, archive, policy., • Ensure our recordkeeping and data processing procedures comply with GDPR requirements and agency Policy related to data protection. Additional Duties • The post holder will be expected to demonstrate that Swiis’ Values are at the heart of all they do., • The post holder will be expected to undertake training and development deemed necessary for the pursuance of the post., • The post holder will be expected to reach a minimum basic standard of I.T. competence to be able to use Company electronic systems effectively., • The post holder will be expected to ensure to comply with Equal Opportunities Policy and Procedure in all employment practices. Health & Safety Responsibilities • Be familiar with the Company’s Health and Safety Policy and ensure that all relevant rules and procedures are conformed to at all times., • Identify all risks to health and safety and take suitable and adequate measures to eliminate, reduce or control those risks., • Ensure that all employees are aware of the safety, fire and first aid facilities and procedures., • Ensure that staff specifically nominated to carry out duties as part of the health and safety policy are adequately trained, supported and have the resources to carry out their role i.e. first aid personnel, safety officers, fire wardens, safety representatives., • Personally undertake health and safety training and periodically review and update own level of awareness of health and safety., • Ensure the proper use of all equipment issued in the interest of health, safety or welfare i.e. protective clothing, hands-free mobile telephone kit, lifting equipment., • Ensure that any situation that represents a danger and all accidents/incidents are dealt with promptly and sufficiently by the appropriate person., • Take responsibility for own health and safety and that of others by following health and safety systems and procedures and keeping all work areas clean and tidy., • Take responsibility for fire prevention i.e. ensure that staff do not smoke in offices and cars, overload electrical circuits, wedge open or block fire doors etc. Driving (if applicable) • Acquire, maintain, tax and adequately insure a vehicle fit for business purpose reporting any change in vehicle or insurance cover immediately to HR., • Maintain a full current licence and report any endorsements or disqualification immediately., • Obey all applicable road safety legislation., • Plan journeys to avoid travelling in adverse weather conditions and for excessive hours taking a break at least every two hours., • Ensure that passengers are carried only in accordance with the vehicle manufacturer’s design specification with a seat for everyone and seat belts worn on all journeys., • Avoid the use, where possible, of hands-free’ mobile telephones, whilst driving. Equal Opportunities/Diversity • Set a good example of appropriate behaviour and ensure that there is a supportive working environment., • Avoid unlawful discrimination in all operations and aspects of recruitment and management of staff i.e. promotion, training, pay, benefits, discipline etc., • Ensure that staff know what standards of behaviour are expected and intervene to stop discrimination, bullying or harassment., • Report complaints of discrimination, bullying or harassment immediately to line manager/Group HR. Benefits • Competitive annual salary of up to £42,000 to include car allowance, • 30 days (plus birthday), • Excellent Private Dental and Healthcare Scheme available*, • Company Pensions Scheme with options to increase contributions, • Life Assurance benefit of up to 3 times your annual salary paid to your beneficiaries, • Swiis are currently operating a hybrid home working schedule, *This is subject to change depending on the needs of the business., • Additional payment for OOHS About Swiis: Swiis Foster Care is a national leading Independent Fostering Agency with consistently Outstanding Ofsted inspections due in part to the high-quality service provided to our foster carers and children and young people in our care. Swiis Foster Care is a family-owned independent fostering provider which has been operating for over twenty years. Swiis Foster Care is a continuously expanding company and offers significant development opportunity for the right candidate. Apply now If you believe that you have the appropriate experience and ambition to work for one of the finest Independent Foster Care Agencies in the UK and have the desire to really improve outcomes for children and young people looked after, then please submit an up-to-date CV detailing a full employment history. Swiis is an equal opportunities employer. We are committed to ensuring that our staff have excellent working conditions and genuine career opportunities. We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake the appropriate checks which will include an Enhanced Disclosure & Barring Service Check.

Talentmark are recruiting for an QA Officer, to join a pharmaceutical company, based in Birmingham, on a 12-month rolling contract. The salary is around £35,000 per annum. The Company: Our client are a Pharma manufacturing company who produce, import, and distribute bespoke medicines. Your main duties will be: • To formulate company Quality policy and establish a Quality Management System., • To ensure QC testing of raw materials., • To carry out internal audits., • To archive manufacturing batch records., • To record internal incidents and implement changes through the CAPA system., • To record product-related complaints and investigate root causes. Your Background: • Graduate in Pharmaceutical Sciences (BSc minimum)., • Minimum of 6 months’ experience in a GMP pharmaceutical facility., • To have knowledge of Quality Management Systems.

Group QHSE Technical Manager Location: Remote – Occasional Travel to London / Kent office as required (Potential for International Travel) Reporting to: Chief Governance Officer Salary: DOE We’re looking for an experienced and detail‑driven Group QHSE Technical Manager to take technical ownership of our QHSE schemes across the Amtivo Group. This is a key role within our Governance function, ensuring our certification schemes are robust, compliant, and aligned with accreditation requirements across global markets. You’ll lead the development of scheme policies, procedures, guidance and controls, ensuring our standards are clearly defined, consistently applied, and continuously improved. Working closely with internal teams, accreditation bodies and industry stakeholders, you’ll play a central role in maintaining our accreditations, supporting audits, and driving technical excellence across the business. What you’ll be doing Technical Leadership & Scheme Ownership • Own and maintain scheme‑specific management system documentation, policies and procedures., • Monitor industry standards and lead transition planning for relevant scheme updates., • Provide technical guidance to compliance teams, auditors and certification bodies across the Group., • Support planning and delivery of accreditation body audits and scheme owner assessments., • Contribute to the external witnessed audit programme and ensure findings are effectively closed out., • Support internal audit planning to ensure full coverage of business and regulatory requirements., • Maintain strong communication channels with global stakeholders, ensuring alignment on scheme developments., • Act as technical liaison with Sales to support sector strategies and commercial opportunities., • Support change management processes, ensuring effective consultation and communication., • Lead or support sector‑specific training development., • Support the investigation and resolution of scheme‑related complaints., • Identify opportunities to improve scheme efficiency, documentation and technical controls. What success looks like • Strong support for internal and external audit programmes., • Effective management of witness assessments and accreditation requirements., • Clear, consistent communication of technical changes across the Group., • Well‑maintained and efficient scheme documentation., • Timely delivery of transitions and scope extensions., • Continued maintenance of global accreditations. What you’ll bring • A background in operational compliance with strong knowledge of regulatory and accreditation requirements., • Recognised qualifications relevant to QHSE schemes (internal or external)., • Excellent attention to detail and a methodical, organised approach., • Strong analytical and reporting skills., • Confident stakeholder management and the ability to work across teams and geographies., • A collaborative, proactive and resilient mindset, with the ability to inspire confidence and model best practice. At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best. Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.

Post Diagnostic Service Delivery Manager • Salary: Circa £40,000 per annum, • Location: Remote, • Contract Type: 6 Month FTC, Full-time, • Start Date: ASAP About RTN Mental Health At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like. Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey. The Role We are looking for an experienced and highly organised Post Diagnostic Service Delivery Manager to lead the operational delivery of our post-diagnostic services. This role sits at the heart of the patient journey following diagnosis and is responsible for ensuring that medication titration, prescribing, therapy pathways and follow-up care are delivered efficiently, safely and compassionately. You will oversee day-to-day service delivery, coordinate multidisciplinary teams, and ensure patients receive timely communication and support throughout their treatment journey. A key focus will be improving systems, reducing waiting times, and ensuring clinicians are supported to deliver the highest standard of care. Working closely with clinical, operational and communications teams, you will play a vital role in improving patient outcomes and strengthening the effectiveness of our growing service. Role Responsibilities Service Delivery & Patient Pathways • Oversee the end-to-end delivery of post-diagnostic pathways including medication titration, prescribing, therapies and follow-up care, • Ensure consultation letters, prescriptions and shared care documentation are delivered promptly, • Support a smooth and positive patient experience through clear communication and efficient service coordination, • Maintain empathetic and responsive communication with patients via phone and email Operational Coordination • Manage clinician availability, rotas and capacity planning to optimise appointment access, • Coordinate clinical and administrative workflows to ensure safe, effective service delivery, • Oversee prescription workflows and prescribing processes, • Ensure services run efficiently and meet operational targets Team Leadership • Provide day-to-day leadership and supervision for the multidisciplinary service team, • Support team members through clear communication, feedback and escalation where required, • Define roles, responsibilities and lines of accountability within the service, • Foster a collaborative, supportive and professional team culture Complaints & Patient Feedback • Act as a key point of contact for patient queries, feedback and complaints, • Triage and escalate formal complaints where appropriate, • Track resolution timelines and ensure responses meet service standards, • Use feedback and incident learning to drive service improvements Process Improvement & Service Development • Identify bottlenecks and implement practical solutions to reduce delays, • Use service data and feedback to improve efficiency and patient outcomes, • Work with clinical leaders to strengthen patient-centred pathways, • Support ongoing service development in a growing organisation Governance, Reporting & Compliance • Monitor adherence to CQC standards, safeguarding requirements and GDPR, • Maintain accurate records and audit trails for clinical documentation, • Generate operational reports on appointments, prescribing activity and service performance, • Contribute to governance meetings and quality improvement initiatives About You Essential • Proven experience managing service delivery in healthcare or a related operational setting, • Experience overseeing day-to-day service operations and coordinating across teams, • Experience managing or resolving complaints and turning insights into service improvements, • Demonstrable experience leading and supporting staff, • Strong organisational and time management skills, • Excellent communication skills with the ability to engage with patients, clinicians and stakeholders, • Ability to identify and implement service improvements based on data and feedback, • Strong attention to detail and commitment to high-quality service delivery, • Understanding of safeguarding, information governance and data protection principles, • Comfortable working in a fast-paced, evolving organisation Desirable • Experience working within neurodevelopmental, mental health or diagnostic services, • Familiarity with electronic health records or electronic prescribing systems, • Experience working within clinical governance or quality frameworks, • Understanding of CQC regulatory requirements, • Experience working in a scaling healthcare or service organisation, • Qualifications or training in service improvement, project management or leadership Our Values in Action Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care. Respect We listen with empathy, value lived experience and communicate with honesty and care. We celebrate individuality and practise inclusive, neuroaffirmative communication. Transformation We stay curious, embrace change and turn learning into action. We take ownership, pursue excellence and build trust through transparency. Nurture We create emotionally safe spaces, empower confidence and invest in people’s growth. Compassion and presence guide how we work with both colleagues and patients. Why Join RTN? • Be part of a fast-growing organisation transforming ADHD and autism care, • Help shape high-quality post-diagnostic services for patients across the UK, • Work in a collaborative, values-driven culture, • Have real impact in a role that improves patient experience and service efficiency If you’re passionate about delivering high-quality services, improving systems, and making a meaningful difference to patient care, we’d love to hear from you.

Compliance Manager Fully Remote | Flexible Working Hours Full Time | Permanent £42,000 – £45,000 Eaton Syalon are working exclusively on behalf of a fast-growing international business to appoint a Compliance Manager. This is a senior, high impact leadership role where you will influence compliance strategy, lead an established team, and act as a key partner to executive stakeholders across global operations. If you are looking for autonomy, visibility and the opportunity to shape how compliance supports commercial growth, this is a fantastic opportunity. Key Responsibilities • Lead, mentor and develop the compliance team, • Build a collaborative, high-performing compliance culture, • Oversee day-to-day compliance operations and strategic projects, • Act as the primary contact for regulators, managing reporting, inspections and audits, • Coordinate responses to RFIs, due diligence requests and partner assessments, • Conduct risk-based reviews across products, services and territories, • Support senior leadership and the board in embedding compliance into strategy, • Strengthen AML frameworks, policies and internal controls, • Maintain oversight of complaints processes, • Drive improvements across systems, automation and training, • Manage vendor and merchant due diligence, • Ensure KYC/KYB onboarding requirements are met Regulatory Advisory Focus This includes: • Advising on new market entry, • Understanding licensing and territorial restrictions, • Assessing regulatory exposure for wallet/payment services, • Liaising with external legal specialists where required, • Monitoring global regulatory developments About You • Compliance qualifications desirable and/or experience in a comparable senior position, • Strong knowledge of FCA expectations and KYC/KYB, • Experience within regulated financial services, EMI, PSP or similar, • Exposure to high-risk merchant categories is advantageous, • Excellent communicator with strong attention to detail, • Analytical, organised and comfortable balancing multiple workstreams, • Calm, adaptable and effective in a fast-paced environment Apply today or contact the Professional Services team at Eaton Syalon for a confidential discussion.

Key responsibilities 1. Operational leadership & performance • Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery., • Set clear operational standards and performance expectations for managers and teams., • Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages., • Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant). 2. Quality, governance & CQC readiness • Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation., • Own the quality framework: audit schedules, action plans, learning loops, and sustained improvements., • Monitor and improve performance against CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, Well-led., • Ensure governance is real, not theatre: good minutes, clear owners, deadlines met, measurable improvements. 3. Safeguarding, risk & incident management • Act as senior safeguarding lead (or deputy) ensuring timely reporting, high-quality investigations, and effective multi-agency working., • Oversee serious incidents, complaints, whistleblowing, and escalation pathways., • Ensure duty of candour is applied appropriately and consistently., • Lead learning from incidents (trend analysis, thematic reviews, corrective actions that actually stick). 4. Regulatory compliance & statutory frameworks • Ensure compliance with relevant legislation and guidance, including (as applicable):, • Health and Social Care Act 2008 (Regulated Activities), • Care Act 2014 (safeguarding), • Mental Capacity Act 2005 (capacity assessments, best interests), • DoLS/LPS awareness where relevant to pathway/interface, • Health & Safety, COSHH, fire safety, RIDDOR, GDPR, • Ensure CQC notifications are made correctly and on time (where required by your regulated activities)., • Maintain policy, procedure, and training compliance across services. 5. People leadership: recruitment, retention, capability • Build high-performing service leadership through coaching, supervision standards, and clear accountability., • Oversee recruitment plans, onboarding quality, rota integrity, and retention strategies., • Manage capability, disciplinary processes, attendance, and culture issues fairly and decisively., • Ensure mandatory training compliance and role-specific competence (PBS, autism, epilepsy, meds, etc. as relevant). 6. Financial and contract performance • Own operational budgets: staffing ratios, agency use, rota efficiency, travel costs, and service-level P&L performance., • Work with finance/commissioners to ensure packages are accurate, reviewed, and delivered as commissioned., • Deliver measurable improvements in agency reduction, vacancy management, and efficiency without compromising care. 7. Service development & strategic delivery • Support mobilisation of new services, transitions, and service redesign., • Build strong commissioner relationships and contribute to tenders, service proposals, and growth plans., • Lead improvement projects (e.g., medication governance upgrade, auditing overhaul, PBS quality drive, digital care planning rollout). 8. Stakeholder management • Maintain professional relationships with families, advocates, social workers, commissioners, housing partners, and multidisciplinary teams., • Lead complex meetings: placement breakdown prevention, safeguarding strategy, best interests, complaint resolution., • Ensure people supported are meaningfully involved in decisions about their lives and service improvements.

About the Role: We are seeking a proactive and customer-focused Tenant Liaison Officer to provide vital support to our tenants and internal teams. In this role, you will help ensure compliance inspections and improvement works are completed efficiently, while delivering an outstanding customer experience. You will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes. Key Responsibilities of a Tenant Liaison Officer: Support customers and internal teams to gain access for compliance inspections and improvement works. Take ownership and responsibility for delivering consistently high standards of service within your team and across the business. Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues. Work collaboratively across teams to develop and deliver communications that keep customers informed and safe in their homes. Manage complaints and identify resolutions, working with customers and contractors, and implement lessons learned for continuous service improvement. Maintain accurate records and data entry to support operational compliance and reporting requirements.Qualifications & Experience: Experience in a customer-facing role with strong face-to-face and telephone skills. Own a vehicle and be willing to travel daily across Birmingham, Covent...

Quality Assurance Coordinator The Quality Coordinator supports the Quality function by providing administrative and technical assistance to ensure the effective operation and continual improvement of the Quality Management System (QMS). The role focuses on maintaining electronic document management systems, supporting data management and analysis, and ensuring quality records are accurate, up to date, and compliant with internal procedures and external standards. The position works closely with Quality, Operations, Supply Chain, and external suppliers and customers. MAJOR ACCOUNTABILITIES Administration, maintenance, and update of Electronic Document Management System (Q Pulse) Administration, maintenance and update of Quality Module on Sage Extract data from Sage for trend analysis for Quality KPIs Support CAPA meetings with various departments to progress and close out CAPAs. Lead and/or contribute to complaints/deviation investigations, root cause analysis, and report writing. Support QMS projects by participating with cross-functional te...

We’re hiring: Service Delivery Manager (Teleradiology) | HCPC Radiographer Location: UK, home-based (occasional travel to London) Reports to: Head of Clinical Operations Salary: £36,000–£44,000 About the Company Apollo Radiology International (ARI) is a global leader in diagnostic imaging services and part of the Apollo Hospitals Group. ARI delivers high-quality teleradiology and subspecialty reporting to healthcare providers across more than 30 countries, supported by an expert team of radiologists trained to international standards. Combining clinical excellence with innovative technology, including AI-driven diagnostic tools, ARI operates 24/7 to provide timely, accurate, and patient-focused reporting. Through continuous investment in education, research, and collaborative partnerships, ARI is committed to advancing radiology practice and improving patient outcomes worldwide. ARI is strategically focusing on expanding its services and partnerships within the UK market, building strong collaborations with the NHS and private healthcare providers to deliver innovative and scalable reporting solutions Apollo Radiology International (ARI) is expanding in the UK. We are looking for an HCPC registered radiographer who wants to step into a service delivery management role. You will lead the Service Delivery Team (SDT) and take day-to-day ownership of turnaround time (TAT) performance against contractual KPIs, while keeping quality and patient safety at the centre of delivery. What you’ll do Performance delivery (TAT ownership) • Be accountable for daily reporting performance, with a primary focus on TAT delivery against contractual KPIs., • Monitor workload and performance in real time, share daily status, and intervene early to prevent breaches., • Own prioritisation, allocation discipline, ageing controls, escalation, and recovery actions when performance is at risk., • Engage reporters/radiologists and stakeholders directly where required to secure delivery within KPI., • Build good working relationships with our reporters and use those relationships to manage capacity in real-time Team leadership and standards • Lead, coach and develop the SDT, setting clear expectations and embedding standardised SOPs., • Build a culture of accountability, ownership, and continuous improvement. Operational workflow and stakeholder management • Own operational handling of rejects, splits, queries, and blocked workflow items to maintain safe, consistent standards., • Lead daily operational calls and act as a key point of contact across SDT, radiologists, clients, and platform/PACS vendors., • Support peer review administration and governance responses with clear evidence and action tracking. Essentials (please only apply if you meet these) • HCPC registered Radiographer (essential)., • Clinical experience in imaging services, ideally with cross-sectional exposure (CT/MR) and understanding of clinical pathways and reportability requirements., • Understanding of reporting workflows and operational processes that impact TAT., • Evidence of service improvement or operational problem-solving (measurable impact preferred)., • Comfortable leading day-to-day delivery in a fast-paced environment (formal line management helpful, not essential). Desirable • Teleradiology / imaging operations experience., • PACS/RIS familiarity and awareness of DICOM/HL7., • Exposure to governance, incidents/complaints, or peer review processes. Recruitment Process • Stage 1 Interviews 18/03 - 20/03 (Interviews scheduled for 60 mins via MS Teams), • Stage 2 Interviews 25/03 (Interviews scheduled for 45 mins via MS Teams)

OCC Supervisor Warwick Permanent Contract Full Time Salary (£33,603.00 - £39,276.00) Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to Supervise staff and the overall performance of the Operations and Communications Centre ensuring that a high-quality service is delivered to members of the public, police officers and partner agencies across Warwickshire Police. Ensure that the response to all incoming contact is managed effectively meeting organisational and national standards, prioritising the highest risk Main Responsibilities: Effectively supervise the management of calls for service and management of incidents, ensuring that service delivery standards are met and prioritisation is given to those most vulnerable. The initial assessment, authorisation and management of incidents where a vehicle pursuit is required, in line with APP Roads Policing. To support the analysis and interpretation of performance data and identify recommendations for continual improvement of service. To deliver and monitor operational quality assurance, dealing with escalations and internal/external complaints relating to service delivery ensuring compliance with national policies, guidelines and Force service standards. To supervise staff and ‘real time’ contact demand, utilising all available performance management tools. Maintain sufficient staffing levels to meet service demand as required by internal and external customers. To provide operational support to the FIM (Force Incident Manager) as required in relation to management of major and critical incidents. Work with stakeholders to ensure service delivery is maintained within the OCC through any system outages, implementing full Business Continuity Plans/Disaster recovery, including that of the critical 999 lines to ensure that Warwickshire Police emergency service is maintained at all times. To be responsible for people management activities, including absence management, performance reviews, providing and delivering evidence for furtherance of capability and disciplinary procedures. To maintain up-to-date knowledge of IT systems, security of information and working practices. To conduct employee communication briefings, encourage team working, share best practice and develop level of competence of OCC staff through mentoring and coaching. To manage small projects To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: 5 GCSE’s at Grade A-C or equivalent, including English Language and Maths. NVQ Level 3 Supervisory qualification or equivalent. Desirable: Knowledge of National Contact Management Principles and Guidelines, National Standards of Incident Recording and Incident Deployment Principles. Experience: Proven experience of managing staff in a supervisory capacity within a contact centre / emergency service environment. Experience of mentoring, tutoring and/or coaching staff. Desirable: Management of small projects. Key Skills: Ability to analyse and interpret performance reports, supported by IT Systems. Proven ability to work to strict deadlines, managing a variable and diverse workload. Proven ability to communicate verbally and in writing with a wide range of people, including conducting employee briefings. Ability to analyse, review and present information in various formats. Ability to work on own initiative and as part of a team. Coaching and Facilitation Skills. Objective thinking, good investigation, problem solving and decision-making skills. Proficient in use of IT systems including Microsoft Office. Special Conditions: Shift working over a 24/7 period including night working Dealing with disturbing/unpleasant situations DSE Assessor Trained Fire Co-ordinator and First Aid at Work duties We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

About the Role: We are seeking a proactive and customer-focused Tenant Liaison Officer to provide vital support to our tenants and internal teams. In this role, you will help ensure compliance inspections and improvement works are completed efficiently, while delivering an outstanding customer experience. You will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes. Key Responsibilities of a Tenant Liaison Oficer: • Support customers and internal teams to gain access for compliance inspections and improvement works., • Take ownership and responsibility for delivering consistently high standards of service within your team and across the business., • Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues., • Work collaboratively across teams to develop and deliver communications that keep customers informed and safe in their homes., • Manage complaints and identify resolutions, working with customers and contractors, and implement lessons learned for continuous service improvement., • Maintain accurate records and data entry to support operational compliance and reporting requirements.Qualifications & Experience:, • Experience in a c...

Services Manager Salary £28,890 pa[pro rata], £14.78 ph and great benefits including Health Cash Plan Permanent, part time (15 hpw), Southampton We cant offer a CoS for this role Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?Join us as our Client Services Manager and lead our Southampton Homelessness team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! Youll manage our services which house customers experiencing homelessness in one seven bed, shared property and families experiencing homelessness in nine self-contained flats. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! What youll do * Leading our team of support workers and coordinators, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts * Youll coach your team and manage individual and team performance * Youll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded * Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community * Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike Why join us This is more than a job its a place where you feel valued. With our learning and development offer, and support from friendly colleagues, youll make a real difference every day!If youre ready to leave behind the ordinary, do something that really part of one of the UKs top 10 Great Places to Work! You have * Great people skills, ability to communicate and understand where people are in their life * The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers * Ideally, youll have experience of leading a team, and have the knack for empowering and developing others * Experience of delivering support in a housing or care environment * To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work! The practical bits * Flexible working hours - 15 hours per week, ideally over two days, but which two days is up to you. * Although youll lone work, we do get together regularly for training and team meetings. * Able to use technology for Customer Relationship Management, budgeting/finance, Complaints, emails, etc. * Youll need an Enhanced DBS check done and we pay for that. Whats in it for you? * 34 days leave, pro-rated (including bank holidays and a me day) * Paid time off for volunteering * Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) * Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies * Career path with development and an excellent training package * Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our Client Services Manager job description,, find out aboutus and for help to apply. Roles can close early, so dont wait. For reasonable adjustments email South Supported Portfolio 801 JBRP1_UKTJ

Site Manager Location Denton (Manchester) Salary £55, 000 plus car/allowance and bonus (OTE up to £80, 000 per annum) Job Type Full time Contract Type Permanent Bodyshop Manager About The Vella Group The Vella Group is one of the UKs leading accident repair specialists, with over 30 years experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our Denton site, which has been successfully operating for the past year. In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership • Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies., • Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work., • Achieve consistent labour utilisation, ensuring technicians skills are fully deployed and productivity targets are met., • Identify production constraints and escalate to the Operations Manager when needed., • Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction., • Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively., • Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements., • Maintain accurate notes and updates in internal management systems to track claim progression., • Monitor workloads to meet internal and contractual SLA requirements., • Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements., • Lead, motivate, and support all onsite staff, fostering a high-performance culture., • Oversee on-the-job training for new and existing team members., • Conduct regular performance reviews and develop staff with clear expectations and growth plans., • Stay up to date with repair methods, technology, and manufacturer guidelines., • Maintain housekeeping standards and ensure equipment is properly maintained., • Flexibility to undertake additional duties as required, including support at other sites. We believe in taking care of our people. When you join The Vella Group, youll enjoy: • 33 days holiday including bank holidays, • Pension scheme & death in service insurance, • Enhanced maternity & paternity pay, • Access to Perkbox discounts on retail, travel, and more, • MediCash free healthcare support, • Internal and external training to develop your skills, • Childcare support vouchers or workplace nursery benefit, • Monday to Friday JBRP1_UKTJ

Salary: £1,309.42 per annum Job Location: Southampton - Cherry Tree Court Hours: 2 hours per week Contract Type: Permanent Operating Company: Grange Property Management Are you customer focused, confident and logical with excellent communication skills? Grange Property Management are looking for a Visiting Scheme Manager to look after our properties at Cherry Tree Court in Southampton. With a 'can do' attitude you'll prioritise and manage your own workload independently. This is a varied and customer facing role supporting residents in maintaining their well-being and independence. Lone working you'll have support from your Regional Manager and Head Office Team along with a Training and Support Assistant. Organised and able to work on multiple tasks, you'll have a good understanding of building maintenance as you'll be responsible for the general management of the building including organising repairs and maintenance of communal areas as well as to the structure of the property. You'll also oversee contractors who are on annual contracts and carry out the communal cleaning, gardening and window cleaning. You'll be an excellent communicator who enjoys working closely with people from all backgrounds, able to develop and nurture good working relationships with residents, contractors and clients. As the first point of contact for any resident complaints, leasehold enquires or property alterations you'll be able to advise and empathise with the resident age group which is typically 60 plus. A good standard of IT knowledge and understanding is an important factor within the Scheme Managers role, as you will be required to use applications such as Outlook and Word. Information on the scheme: Cherry Tree Court consist of 13 flats and communal gardens. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 30th March at midnight Hybrid role | Site visits for health & safety and compliance checks | All other duties home-based. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. This vacancy may close without notice. JBRP1_UKTJ

Vehicle Technician Mercedes-Benz of Salisbury Mercedes-Benz of Salisbury is looking for an experienced Technician with dealership history. As a Mercedes-Benz Technician, you will be responsible for performing a variety of service operations, defined assembly operations and maintenance repairs with the highest level of quality and efficiency. You will promote the Mercedes-Benz brand image through reliable and cost-efficient work. The successful applicant will have considerable experience and will have spent the majority of this time working for a main dealer. Main Purpose of Position: To carry out all service and repair tasks across the full model range as instructed. All service and maintenance work is to be completed with the utmost quality and efficiency. Comprehensive diagnosis and repair of malfunctions. Using specialist knowledge and a high diagnostic ability to both support Maintenance Technicians and to carry out extensive vehicle repairs as instructed. Accountabilities: • Performance of all maintenance services according to the manufacturers instructions and according to the maintenance schedule/Service processor, • All visual inspections, adjustment operations, adjustments, operating fluid changes and additions, replacement of worn equipment (e.g. brake linings), • Formulation of difficult and complex diagnoses using up-to-date diagnosis technology, approaches/methods, and procedures., • Carry out complex disassembly/assembly procedures, e.g. repair of automatic transmissions or rectification of engine running complaints., • Install additional, extensive and complex components and systems using the instructions., • Independently carries out final inspections and function tests on all complex repair work, • Parameterises with the help of technologies/systems, and performs data transfer/updates soft ware, • Guides maintenance technicians in extensive repair operations case-by-case in teamwork and supervises quality and safety, • Clarifies complex diagnosis jobs directly with the customer in cooperation with the diagnostic technician and/or service advisor, • Provides for professional re-documentation, e.g. Warranty processes and legally necessitated jobs requiring documentation (e.g. VOSA MOT Documentation, • Diagnosis and repair services for defined and qualified specialities: (drive and power systems/functions, Traction control and driving safety, systems/functions, comfort and safety systems/functions), • Level 3 Certification in Automotive Vehicle Servicing & Repair or equivalent., • Experience of working for an automotive retailer, preferably within main dealer, • High level of attention to detail, • Ability to work as part of a team, • Highly competitive salary and bonus scheme which is reviewed every 3 months., • Accredited Mercedes-Benz training and qualifications which covers the latest technology including hybrid and electric cars., • Up to 25 Days annual leave plus bank holidays, • Pension Scheme with employer contributions, • Employee Assistance Programme, • Eyecare Vouchers, • Cycle to work scheme, • £400 Employee referral scheme, • Life Assurance Policy, • Staff Discounts MOTs and Repair, • Staff Retail Purchase Scheme, • Full uniform provided Monday to Friday, 08.00 to 17.30 (30-minute unpaid lunch break and 2 x 15-minute unpaid tea breaks). 42.5 hours per week. Saturday morning working on a rota basis will also be a requirement of the role. JBRP1_UKTJ

Senior/Supervising Social Worker Basic Salary: £30,338 - £37,444.68 per annum - Dependent upon experience Benefits: Company Car or £2,000 Car Allowance, 30 days' Annual Leave, rising to 35 days with length of service, + Bank Holidays, Life Assurance, Company Pension, On-site Free Parking, Employee Discount Scheme, and Medical Cash Plan Location: Office Based - Hull Covering Area: Hull, East Yorkshire & Lincolnshire This is an amazing opportunity to join Foster Care Associates. We are seeking a highly motivated and enthusiastic Full Time Senior/Supervising Social Worker to join our inspirational and friendly team to develop and promote the fostering services in the Yorks & Lincs area. The team office is based in Melton and we support a hybrid model of working with some flexibility to work from home. There is an expectation that staff travel to the regional office in Sheffield on occasion and that foster parents and children are visited within their home. About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care., • Supervise, support and monitor the continued suitability and competence of Foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures., • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards., • Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined., • Ensure each child and foster parent's records are fully compliant in respect of all key documentation., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community., • Participate in an 'out of hours' support service on a rota basis., • A Social Work qualification, • Professional registration with Social Work England or equivalent, • Proven ability to produce a high standard of report writing, • A comprehensive working knowledge of relevant legislation and child safeguarding procedures, • The willingness and ability to travel extensively across the Yorkshire/Humberside/Lincs area, • Confidence with transporting children and young people in sometimes stressful/difficult situations No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. JBRP1_UKTJ

Holiday entitlement will be 28 days including public and bank holidays Working hours are between 9-5pm Location of the home is DE11 Full location willl be disclosed to the right candidate due to safeguarding reasons KEY TASK AREAS AND RESPONSIBILITIES Children and Young People ? To meet the requirements of the Registered and Placing Authority ? To ensure that the Home always meets the regulations set by the Regulatory Body ? To deliver services in line with the Children's Home Regulations including quality standards and Ofsted Social Care Common Inspection Framework (SCCIF) and company policies ? To safeguard all Children and Young People in the Home and to ensure good safeguarding procedures and principles detailed by your local safeguarding board are always in place and applied consistently ? Work with the team to ensure that referrals and applications are made as and when necessary and within the set time frames e.g. Safeguarding, Deprivation of Liberty ? Contribute to the process of assessment of referrals as and when required ? Work with the care team to coordinate admissions of suitable Children and Young People to the Home ? Ensure that all the relevant personal/pathway/placement plans for Children and Young People are in place, accurate, up to date and are adhered to by staff ? Support Key Worker Responsibilities for Children and Young People ? To ensure eff ective and timely contact and communication with the appropriate external agencies and Children and Young People's relatives, advocates and others ? Within a multidisciplinary team, monitor the progress of all Children and Young People's personal/pathway/placement plans, off ering advice, support and consultation ? Undertake regular reviews of the service provided to Children and Young People, involve relevant external agencies and take steps to represent the Children and Young People's interests ? Act on and/or delegate actions or recommendations from any reviews and ensure that all outcomes are completed ? Provide direct care and supervision, as required, to Children and Young People in the Home, including providing occasional cover for staff absence as necessary Job description ? Oversee and ensure that all staff eff ectively manage challenging behaviour, enabling Children and Young People to develop from a position of needing external control, toward self-control ? Maintain eff ective daily contact with internal and external colleagues ? Work eff ectively and positively with relatives, advocates and others involved with Children and Young People ? Direct and coordinate the care and support of each Child and Young Person to ensure that their targets are met ? Take responsibility for coordinating risk assessments and ensuring they are reviewed and updated ? Monitor and ensure that all Children and Young People's fi nancial transactions are recorded and administered following individual placement agreements, and Company and Regulatory Body policies and procedures ? Ensure awareness and implementation of appropriate practical application of the Mental Capacity Act including the Deprivation of Liberty ? Work as a key member of the multidisciplinary team which encompasses education, residential and clinical services relevant to the Home ? Liaise with staff from other departments to provide a consistent approach to all aspects of Children and Young People's care Staff ? Work with the Operations to ensure that appropriately qualifi ed and experienced staff are recruited per Company policy and standards set by the Regulatory Body ? Work with the Operations to ensure that staffi ng meets the standards and levels as set out in the Home's Statement of Purpose ? Ensure that employment checks under Schedule 2 are undertaken with regard to the recruitment of staff following the standards set by the Regulatory Body, for example, references and DBS checks ? Take the lead on recruitment decisions with assistance from the Administration Department ? Ensure that all staff complete a full induction following Company policy and standards set by the Regulatory Body ? Support Operations eff ectively apply the probation process and contribute to decisions regarding the ongoing employment of staff ? Assist in planning and updating of qualifi cations and contribute to personal development of self and others in line with personal and organisational objectives ? Provide regular supervision and annual appraisals following company policies and standards set by the Regulatory Body ? Conduct Return to Work meetings for direct reports and manage sickness and absenteeism following Company policy ? Involvement in disciplinary, capability, grievance and other people management procedures following Company policy as appropriate ? Ensure that Operations carry out supervisions, probation reviews, annual appraisals, return to work meetings and manage their staff in line with Company policy and standards set by the Regulatory Body ? Ensure regular team meetings in line with Company policy and standards set by the Regulatory Body ? Delegate responsibilities based on the competence of staff and the needs of the Company and review to promote teamwork and communication Job description ? Ensure and undertake verbal debriefs with staff as required and necessary and ensure relevant paperwork is completed ? Take the lead on the suspension of staff involved in Safeguarding issues in conjunction with the Operations ? Identify training needs of staff and contribute to the training and development of staff ? Ensure that staff exhibit the values set out by the Company and uphold standards of behaviour following Company policies Quality ? To ensure that appropriate standards are maintained, especially about care, educational and clinical programmes (service dependent) for the Children and Young People in their care, following company policies. Specifi c areas include: o The Homes Statement of Purpose o Safeguarding Individuals o Health & Safety - environmental health, food, fi re, risk assessments o Complaints and representation o General Social Care Council Codes of Practice o Care Quality Commission (registration) regulations/ Care Standards o Equality General ? Ensure awareness that the service operates to agreed budgets and contribute to keeping within these budgets as instructed ? Exercise vigilance regarding Health and Safety and promptly report all hazards and/or remedy them where appropriate. Undertake all duties in a manner calculated to minimise or avoid unnecessary risks, personally or to others ? Reports issues and/or incidents relating to staff Children and Young People that have arisen promptly to the relevant Line Manager or appropriate person ? To carry out on-call duties as required ? Operate at all times following Company policies and procedures, with particular reference to Safeguarding, Child Protection, Whistleblowing, Complaints and Representations and Behaviour Policies ? Participate in training and take responsibility for personal development ? Participate in team meetings, supervisions and annual reviews following Company policy and the standards set by the Regulatory Body ? Work to promote the Home as a valued, professional asset within its community and conduct themselves at all times in a manner that reinforces this image ? Ensure that all actions are in the interests of the Children and Young People and the Company ? To work to and exhibit the values of the Company and maintain standards of behaviour following Company policies, procedures and practices ? To carry out any other reasonable and relevant duties as required Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. JBRP1_UKTJ

A Leading law firm is looking to recruit dedicated and experienced Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our clients accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO 27001-2013 accredited and regulated by the Solicitors Regulation Authority. About the role: We are seeking a skilled and experienced Solicitor Supervisor to join the Claims Against Public Authorities and Inquest department. The ideal candidate must have substantial supervisory experience and will take responsibility for overseeing casework within the department, as well as providing guidance and support to other lawyers. Key responsibilities include managing case preparation, conducting legal research, taking statements of evidence from clients and witnesses, and attending court hearings and conferences. Additionally, the candidate will play a pivotal role in assisting with an outsourcing project. This role requires a professional with a proven ability to lead and a deep commitment to protecting individual citizens' civil liberties. A strong determination to uphold and enforce human rights is essential. If you are a driven and capable leader with a passion for civil liberties and human rights, we encourage you to apply. Main Responsibilities of the Role: • Report directly to Department Director, • Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs, • Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation., • Ability to manage appropriate caseload types and supervision of a small team., • Making CCMS applications to the LAA., • Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals., • Dealing with correspondence., • Identifying the funding options and advising on the most appropriate one., • To run the caseload of varied, challenging and interesting work., • Ability to help in marketing the department and the firm through social media., • Solicitor with 2 - 5 years PQE or Legal Executive with 3+ years PQE in Civil Liberties work, • Supervisory experience is essential, • Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS, • Ability to demonstrate experience in all areas of Claimant litigation, • Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules, • Strong research, analytical and critical thinking skills, • Knowledge and practical experience of applications for judicial review, • Effective organisational ability, able to work to tight deadlines under pressure On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. JBRP1_UKTJ

Job Title De-Looping Planner Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton or Birmingham Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here. The Role The De-Looping Planner is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders’ companies, local authorities, and internal teams to facilitate smooth operations and minimise disruptions cause by de-looping activities. Responsibilities • Liaise with customers via telephone, email and written form, to ensure they are fully aware of the works to be completed on their property, • Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved within the customer SLAs, • Book in meetings with surveyors, ensuring that times and dates are communicated to relevant parties, • Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLAs, • Complete close out with customers to ensure standards for both them and the client have been met, and they are happy with the service provided, • Ensure all customer enquiries are responded to in a professional and timely manner, • Attend and participate in daily call with operations, to ensure works are on target, ensuring any updates are cascaded to relevant customers, • Chase operations for updates on all customer complaints/enquiries within the customer SLAs, • Update complaints from clients or customers via internal reporting systems, • Attend and participate in weekly performance meetings to be held with your line manager to discuss ay issues and any beneficial feedback, • Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up top date with the progress of their works Personal Qualities • Strong communicator, • SLA-driven and deadline-oriented, • Highly organised and detail-conscious, • Proactive problem solver, • Calm and professional under pressure, • Persistent and accountable Technical Skills & Experience • Proven experience in a high-volume outbound contact centre environment is essential, • Strong track record of achieving KPIs, SLAs and quality targets, • Experience using automated diallers and CRM systems, • Confident handling customer objections and complaints professionally Qualifications & Training • GCSEs Grade 4-9, • Comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint and Excel Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Transport Administrator Halesowen £12.21 per hour Full-time Monday to Friday We are currently recruiting for an individual who is eager to establish a career within the transport industry. Our client is seeking a Transport Administrator to join their team, offering a clear progression pathway and structured training to develop into a Transport Planner. Key Responsibilities: • Coordinate and manage the transportation of goods, ensuring delivery schedules and performance targets are met., • Plan and organise transport routes in the most time and cost-efficient manner., • Complete and maintain all relevant transport paperwork and administration, including PODs., • Communicate regularly with drivers, clients, and internal teams., • Ensure full compliance with transport legislation and company procedures., • Monitor vehicle maintenance schedules and fuel consumption. Please note: Due to the high volume of applications, if you have not heard from us within two weeks, unfortunately your application has been unsuccessful. AMRT1_UKTJ ...

Skilled Careers are currently recruiting for a Tenant Liaison Officer on a temporary ongoing basis area, to look after a stream of Kitchen and Bathrooms. As a Tenant Liaison Officer, you will be working within the Walsall area, the work consists of refurbishment works on Social Housing properties throughout Walsall and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Walsall, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant JOB DESCRIPTION: • Tenant liaison between client and contractor, being main point of call to ensure smooth operation, • Daily pre and post appointments, notifying tenants of works due to ve carried out, • Effectively communicate the choices and colours available in for both Kitchens and Bathrooms for the local residents, • Proven experience as a Tenant Liaison Officer or similar with transferable skills, • Work within a calm and effective manner, being able to handle a high pressure environment and staying calm...

Key Responsibilities * Carry out food hygiene inspections across a range of food premises in line with the Food Law Code of Practice * Investigate food complaints, infectious disease notifications, and food-related incidents * Provide advice and guidance to food business o

Role: Action Against Public Authorities Solicitor - Birmingham A Leading law firm is looking to recruit dedicated Solicitors for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client’s accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. About the role: The candidate will undertake a mixed caseload of complaints and civil claims against the police and other public authorities, judicial reviews, inquests and injustices. The department has been expanding within the firm steadily for a number of years and attracts high profile and interesting work. The successful candidate will conduct supervised casework and also support other lawyers in the department. You will be involved with case preparation generally and, as part of that role, will be expected to conduct legal research, take proofs of evidence from clients and witnesses, attend both court hearings and conferences It is imperative that you can demonstrate...

Purpose of the Role The Head of Complaints provides strategic leadership and operational oversight of the organisation’s complaints function, ensuring residents receive a fair, transparent, and high‑quality service.The postholder is responsible for embedding a culture of learning, acco

Sustainability Coordinator Location: Manchester Salary: £27,408 In this key role, you will support Great Places corporate plan by driving sustainability initiatives and delivering carbon investment improvements across a wide range of customers' homes. Working closely with both internal and external stakeholders, you willassistthe Sustainability Manager in delivering the Sustainability Action Plan, while overseeing and implementing various sustainability projects aimed at enhancing the environmental impact of our properties. Whatyoullbe doing • Facilitate surveys and consultations with customers before planned works., • Organise and attend open days/events with customers and contractors., • Consult with customer and customer groups, arranging meetings to communicate information appropriately, including the taking and distribution of minutes., • Produce letters, leaflets and documents using plain language, toadvisecustomers of works planned for their home considering equality and diversity throughout the process., • Address customer complaints and queries related to planned works promptly., • Use satisfaction data to improve services., • Provide regular performance reports related to ongoing projects., • Support the team in recording energy-related data andassistingwith purchase orders and invoices., • Ensure stakeholder views, especially tenants and leaseholders, are incorporated into project development., • Update systems with survey data, ensuring compliance with GDPR., • Attend and contribute to pre-contract and progress meetings., • Lead customer and stakeholder interface for Energy, Sustainability, and related projects., • Full UK driving licence & access to a vehicle, • Experience of working in adynamiccustomer focused environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements, • CompetentusingOffice365(compiling letters/ reports /spreadsheets), • Excellent communication skills (written, verbal and at all levels)., • Being able towork independentlyand time managementwithin a busy team., • Knowledge of social housingis desirable, but not essential., • Attention to detail., • Experience and/or knowledge of project management principles., • Strong attention to detail, analytical skills, and ability to communicate data effectively., • Highly organised, reliable, and target-driven, with excellent time management and the ability to work independently or as part of a team., • A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing, • A passion to advocate on behalf of people and communities, • Respecting professional boundaries andconducting yourself in a professional manner at all times., • A commitment to work in partnership with others for the benefit of Great Places, • A commitment to continuous learning and improvement, • Ability to work flexibly and when needed outside normal working hours to ensure service continuity, • An ability to work in uncertainty, • PensionDC scheme (upto 10% contribution from both colleagues and Great Places), • WPAHealthcarescheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • WaysofWorkingWe offer some hybrid and flexible working, • Annual leaveStart at 26 days annual leave, increasing up to 30 dayswithin 5 years+ Bank Holidays, • Reward & Recognition You Count Rewards are individual rewards for going above & beyond, • Professional feesThe business pays the cost of one professionalrole relatedmembership fee for each colleague, • The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage StreamYou can access savings opportunities and early access to wages Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Closing date: 26th March 2026 Shortlist date: 27th March 2026 Interview date: TBC JBRP1_UKTJ

CMS Recruitment limitedare currently recruiting forbilingual customer servicerepresentatives on behalf of an international logistics client ; Youll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently inEnglish languageandsecond language (German), both verbal and written. Responsibilities : • Providing professional and efficient customer sales and service in all duties, • Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements, • First contact resolution of customers and clients queries, requests, orders and complaints, • Proactively contact existing and potential customers with the aim of up-selling products, • Previous contact centre experience is ideal, • Good proficiency and navigation skills around a pc, excellent keyboard skills, • Good telephone manner with a clear speaking voice, • Good communication skills and the ability to build rapport with the customer, • Ability to work well in a team As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both German and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery. Join our team to make a significant impact in a dynamic customer-focused environment. Apply now by sending across an up to date CV! JBRP1_UKTJ

Customer Relations Manager - Coleshill Job Type: Full timeIn a Nutshell… We have a fantastic opportunity for a Customer Relations Manager to join our team within Vistry South West Midlands, covering various locations with your reporting office being Coleshill. As our Customer Relations Manager, you will be a key point of contact in our customers’ Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused. You will provide pre-handover inspections on our open-market sales plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will support the sales and site teams in managing customer satisfaction after new home move in, record and manage the progress of customer snagging from Courtesy Visit review. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide exceptional customer service. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality Complex customer complaint resolution. Working with multiple teams within established processes and procedures Accurate and consistent approach in maintaining records. Delivering customer service excellence and best practice within a fast paced and challenging environment Good working knowledge of Excel, Microsoft Word, and Outlook. Highly developed analytical, oral, and written communication skills Able to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journey. Proactive approach, with attention to detail and the ability to work independently and make key decisions. Ability to build and maintain positive customer relationships. Excellent time management, planning and prioritization skills. Full Driving license with a willingness to travel A background in construction / housebuilding. Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential More about the Customer Relations Manager role… Carry out a Finesse and Functionality inspection of plots prior to legal completion, to ensure quality and consistency of our product. Prepare and distribute inspection reports to site teams and internal stakeholders. Engage with partners prior to site start up to forge positive relationships ongoing. Post legal completion, record routine defects identified on the 10-day courtesy visit onto Keys. Liaise regularly with the relevant site management to monitor the progress of customer defects to ensure that these items are closed within 28 days. Record and update weekly progress reports for each development on Keys. When on site, review any issues which may impact customer journey and feedback to the relevant departments. Identify trends and common issues and feed these back for continuous improvement. Assist with a smooth transition from Build to Customer Service once all works have been completed from the courtesy visit. Ensure that customers are aware of the support and cover provided under the terms of their service warranty. In conjunction with the Build, Sales and wider Customer Service team, continuously review the customer journey to promote a positive return on the 8-week satisfaction survey. Complete a review prior to customers entering their 9-month survey window, to ensure that we are achieving leading customer service standards and performance measures in order to achieve our HBF target. Attend escalated complaints to ensure that an amicable solution is reached. Undertake NHBC inspections/resolution meetings. Attend registered partners end of year defects, agree on works to be undertaken and manage any issues to conclusion. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1 #LI-onsite

Job Type: Full time We have an exciting opportunity for a Sales Consultant to join our team within Vistry North West Midlands, covering developments from Telford to Nuneaton. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Mileage allowance, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits…, • Experience working in a customer facing role delivering under pressure., • Experience in generating leads and sales through telephone based business development., • Proven track record of successfully completing the sales process with customers., • Proven ability to work under pressure and meet sales targets., • Excellent IT skills with demonstrable knowledge of Microsoft Office tools., • Strong negotiation and sales skills., • Excellent administration and organisational skills., • Good planning and organisational skills., • Excellent communication skills., • Patience and ability to remain calm under pressure., • A friendly, trustworthy, and professional attitude., • Comfortable using multi channel forms of communication., • Ability to handle complaints and difficult situations, • An interest in property and the housing market., • Willing to be flexible in respect of day to day duties and hours worked., • Full driving licence and access to a suitable vehicle., • Willing to travel to all sales sites within the division, including regional offices., • 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)., • A Levels in any discipline., • Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date., • Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Assist with internal or external audit as required in line with Vistry Values of ICQ., • Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands., • Conduct yourself with internal and external stakeholders as ambassadors of Vistry., • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s)., • Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome., • Awareness of local market and economic conditions., • Travel to all designated developments to undertake pre booked customer appointments., • Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home., • Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options., • Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company., • Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments., • Work with the Site teams to understand the build progress to provide customer information as required., • Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders., • Take responsibility for all company property, equipment and presentation across each site within the specified developments. Join us in making Vistry. #LI-AD1 #LI-onsite

A Customer Quality Engineer opportunity has become available within a globally operating engineering and manufacturing organisation supplying complex, high-value products to customers worldwide. Supporting customer quality assurance activities across manufacturing operations, this position focuses on complaint investigation, root cause analysis, corrective action implementation, auditing, and continuous improvement to ensure customer expectations and quality standards are consistently achieved. Based in the Birmingham area, the role offers a salary circa £45,000, early Friday finish, staff recognition schemes, and long-term career development within a stable and growing engineering environment. Customer Quality Engineer duties include - • Managing customer complaints and CAR notifications, ensuring investigation closure and KPI monitoring., • Leading root cause investigations using CAPA, 5Y and Ishikawa methodologies., • Representing the business during customer meetings and communicating investigation progress and actions., • Liaising with manufacturing teams to coordinate containment and corrective actions., • Conducting internal audits supporting ISO 9001 compliance and process validation.