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Enjoy 3-6 month contract, weekly pay in Birmingham area as a Gas Compliance Surveyor on an interim basis. This role offers the chance to manage the big 6 and over see the contractors works.\n \n You will be working for a well-known housing provider that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels of compliance.\n\nAs the Gas Compliance Surveyor you will be: \n Updating all compliance ensuring everything is in line with legislation\n Ensuring all valuations are correct \n Responsible for ensuring all work is priced correctly, supporting the contract delivery surveyors \n Dealing with gas complaints from customers \n \n Gas Compliance Surveyor Qualifications / Experience: \n Previous experience managing gas complaints / liaising with customers \n Acs Qualified\n Social housing experience \n Previous experience working as a QS valuating work \n \n As the Gas Compliance Surveyor, you will receive: \n £275 - £300 per day \n 3-6 month contract \n Mileage coverage \n The opportunity to be extended \n The opportunity to be made permanent \n \n We are keen to see CV’s from Gas Surveyor, Gas QS, Quantity Surveyor, QS \n \n If this Gas Compliance Surveyor role sounds like a great fit, apply now or get in touch with Lexie on (phone number removed) or email on (url removed)

Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES • Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service., • Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence., • Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example., • Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements., • Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction., • Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing., • Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE • Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams., • Cert CII desired not essential (or working towards). SKILLS • Strong communication and interpersonal skills., • Excellent organisational skills and attention to detail., • Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at

Commercial Insurance Claims Manager - Birmingham Base Salary to 50k DOE & Flex Benefits Our Client a Leading Global Broker has an opportunity for a Claims Executive to join their Team in Birmingham . Reporting into the Regional Claims Manager, this role is perfect for you if you are currently working as a Claims Executive and looking for a new challenge, or an experienced Claims Handler looking for the next step in your career. What you will do as a Claims Executive: • Provide dedicated, proactive support and advice to clients, throughout the claims journey, particularly in the event of large or complex claims, both in person and via teams / telephone., • Attend site with Loss Adjusters, sometimes at short notice, in the event of a large / complex loss, to add value to the claims journey and provide support to our client., • Develop and maintain strong working relationships, with clients, adjusters, Insurers, colleagues within and outside the claims team, and other business within Group., • Support Account Executives with New Business pitches, attending prospect meetings to sell the benefits of our Claims Proposition to the prospective client., • Produce tangible claims experience reports and MI, to identify and analyse trends and discuss these with our clients at Claims Review meetings, pre renewal meetings etc., • Mentor less experienced colleagues and provide a technical referral point to colleagues across the Region Claims Team., • Work with broking colleagues to assist them in obtaining the most favourable terms for our clients by proactively handling claims to ensure that Insurers maintain fair and equitable reserves and close claims when appropriate. Ensure that any cleansing of claims records is completed well in advance of the relevant renewal date(s)., • Identify opportunities to introduce other businesses within Group, to our clients, to enhance the service that we provide to our clients., • Promptly alert your line manage to any complaints, conflicts of interest, and Errors & Omissions (E&Os), in line with Group Policy and procedures., • Ensure compliance with all relevant regulatory requirement including adherence to FCA Guidelines, as well as the business units training and competence plan. What we are looking for in a Claims Executive: • Minimum of 5 years cross class commercial claims handling experience, particularly, Motor Fleet, Motor Trade, Property and Liability., • Full UK Driving licence and own car, with flexibility in terms of travel., • Comfortable and confident presenting in face-to-face meetings with clients, with an ability to produce and analyse claims data, identify trends and provide support and advice to our clients to help them manage the risk and mitigate the prospect of future claims., • Broad Technical knowledge of all general classes of insurance, and the confidence to provide a technical referral point to the Regional Claims Team., • Ability to understand and interpret policy wordings and explain cover to clients and colleagues alike. Confident to challenge insurers on the interpretation of their own policies, where required in respect of a claim., • Excellent IT skills in Word, Excel, PowerPoint. Ability to analyse data and present results informatively and effectively., • Progress in professional examinations to Cert CII and/or Cert CILA level, would be preferable, If you wish to apply for this position please click on the Link and a consultant from Cameron James will be in contact with you

Job Title Reinstatement Scheduler Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Birmingham Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here. The Role The Reinstatement Scheduler is responsible for coordinating reinstatement activities, planning workloads, managing live job updates and ensuring field teams have clear direction and sufficient work schedules. The Reinstatement Scheduler plays a key role in maximising productivity, maintaining accurate records, supporting operational delivery and ensuring customer and client expectations are met. The role requires confidence working under pressure, prioritising changing workloads and communicating effectively with both site teams and internal stakeholders. Responsibilities • Monitor overnight overruns and ensure issues are managed appropriately, • Review, update and maintain operational reports including Works Open and Stops reports, • Coordinate and distribute barrier lists and loadout requests to field teams, • Brief operational teams on daily priorities and key expectations, • Attend daily operational calls and provide scheduling updates, • Respond to emails, calls and internal queries in a timely manner, • Track live progress of teams and identify emerging issues, • Prepare and organise jobs ready for backfill or reinstatement, • Print and process relevant operational documentation including RIFs and same-day requests, • Plant next-day workloads and notice end dates, • Review complaints logs and prioritise jobs ready for reinstatement, • Update systems with accurate statuses, comments and progress notes, • Ensure teams have sufficient forward workload to maximise efficiency, • Arrange additional internal or external resources where required, • Reassign reissues works based on location, materials and productivity, • Liaise with barrier teams regarding clearance and delays, • Carry out end-of-day checks to ensure the following day is fully planned Personal Qualities • Highly organised with strong attention to detail, • Calm under pressure and able to manage changing priorities, • Strong communicator with a confident and professional manner, • Proactive and solution-focused approach, • Reliable with a strong work ethic, • Team player who can build positive working relationships, • Flexible mindset and willingness to support operational demands Technical Skills & Experience • Demonstrable knowledge of reinstatement practices including confidence in specifying appropriate reinstatement methods, materials and layering requirements, • Ability to interpret site information and schedules to make informed decisions that support operational teams with accurate technical guidance, • Able to liaise effectively with operational teams and supervisors, providing trusted technical input on reinstatement requirements and solutions, • Strong administrative and reporting skills, • Good IT skills including Microsoft Office packages, • Experience using scheduling or job management systems is advantageous Qualifications & Training • GCSEs Grade 4-9 (or equivalent) in Maths and English Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

General Manager - Build to Rent Birmingham | £50,000 + Benefits An exciting opportunity has arisen for an experienced General Manager to take the lead at one of Birmingham's most prominent Build to Rent communities. Working for a leading UK Build to Rent operator, you will oversee the day-to-day operation of a thriving residential development, complete with an extensive range of resident amenities and communal facilities. This is a fantastic opportunity for an ambitious residential professional who enjoys leading teams, delivering exceptional customer experiences and creating vibrant communities. The Role As General Manager, you will have overall responsibility for the operational performance of the development, ensuring residents receive an outstanding service while maintaining the highest standards across the building. Key responsibilities include: • Leading, motivating and developing the on-site team, • Driving a customer-first culture and delivering an exceptional resident experience, • Overseeing all aspects of facilities and operational management across the development, • Managing complex building systems, including communal water and heating systems, • Ensuring health and safety compliance and adherence to all relevant legislation and procedures, • Supporting leasing performance and resident retention initiatives, • Handling and resolving escalated resident complaints professionally and effectively, • Managing service partners and contractors to ensure high standards are maintained, • Monitoring and managing operational budgets and expenditure, • Producing reports and communicating regularly with key stakeholders and clients, • Continuously identifying opportunities to improve service delivery and operational efficiency About You We're looking for a personable, proactive and highly organised individual who thrives in a fast-paced environment and enjoys being visible within the community. You will ideally have: • Previous experience managing a large-scale Build to Rent, PBSA, or similar residential operation, • Experience leading and developing multi-disciplinary on-site teams, • Strong facilities and operational management knowledge, • Exposure to complex residential developments with extensive amenities, • Excellent communication and relationship-building skills, • A proven ability to manage difficult situations and resolve escalated complaints, • Budget management experience and commercial awareness, • Confidence working with multiple stakeholders and senior clients, • A hands-on approach with a genuine passion for customer service and community engagement Salary & Benefits • Salary of £50,000, • Pension scheme, • Private healthcare, • The opportunity to work within a market-leading Build to Rent environment, • Career development Interested? If you're an experienced residential leader looking for your next challenge and would like to play a key role in shaping the experience of hundreds of residents within one of Birmingham's flagship rental communities, we'd love to hear from you. Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Registered Manager - Children's & Adults Services Full-Time | Leadership Opportunity | Make a Real Difference Are you an experienced care leader with a passion for delivering exceptional support to both children and adults? Do you thrive in a role where every decision truly puts the Service User first? If so, we'd love to hear from you. We are seeking a dynamic, compassionate, and knowledgeable Registered Manager to lead the day-to-day operations of our high-quality care and support services. This pivotal role ensures the delivery of safe, effective, and person-centred care while upholding the highest standards set by the Care Quality Commission (CQC), local authorities, and safeguarding bodies. As our Registered Manager, you will provide inspirational leadership, drive continuous improvement, and build a strong, positive culture where staff feel supported, valued, and empowered to deliver outstanding care. What You'll Be Doing Leading With Purpose • Provide visible, motivating leadership to both care and office teams., • Create a positive, inclusive, and supportive work environment., • Lead recruitment, onboarding, and supervision processes to develop a high-performing team. Ensuring Quality & Compliance • Ensure full compliance with CQC standards and Health & Social Care regulations., • Confidently lead CQC inspections and respond to recommendations. Championing Person-Centred Care • Oversee the creation and delivery of personalised care plans tailored to individual needs and preferences., • Promote dignity, choice, safety, and independence across all services. Driving Service Excellence • Monitor care quality through audits, feedback, and reviews., • Implement improvement plans to achieve and maintain 'Good' or 'Outstanding' outcomes. Developing Your Team • Ensure staff complete mandatory and specialist training., • Promote continual learning, professional growth, and reflective practice. Managing Risk Effectively • Lead robust risk assessment processes., • Ensure safe, high-quality service delivery for both Service Users and staff. Building Strong Relationships • Maintain excellent communication with Service Users, families, commissioners, and partner professionals., • Act as the main contact for compliments, concerns, and complaints. Supporting Organisational Growth • Identify opportunities for expansion, partnership, and service development., • Contribute to tendering and business development activities. What We're Looking For Qualifications • Level 5 Diploma in Leadership for Health & Social Care (or equivalent). Experience • 2-3 years' management experience in domiciliary or social care., • Strong background supporting both children and adults., • Demonstrated success with CQC inspections ('Good' or 'Outstanding')., • Experience in staff supervision, care planning, and regulatory compliance., • Business development or commissioning experience is an advantage. Skills & Knowledge • Strong leadership and decision-making abilities., • Excellent communication and interpersonal skills., • Highly organised with the ability to manage multiple priorities., • Strong understanding of care legislation and CQC frameworks., • Compassionate, supportive, and committed to delivering exceptional care. Requirements • Enhanced DBS check., • Flexibility to occasionally work evenings/weekends., • Willingness to travel for supervision visits., • Full UK driving licence and access to a vehicle (desired). Who You Are You embody the values we stand for: • Compassionate and empathetic, • Professional and ethical, • Resilient and emotionally intelligent, • Proactive and solution-focused, • A confident leader and mentor, • Organised, detail-oriented, and adaptable, • Inclusive and culturally aware Ready to Lead With Purpose? If you're passionate about delivering life-changing care and ready to bring innovative leadership to a growing service, we would love to welcome you. Apply today and help shape a service that puts people at the heart of everything we do. IND-INT

The Company Lioncroft Wholesale Limited’s business was formed in 2020 after being bought out from the wider East End Foods business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base. What we are looking for We are looking for inspirational leaders with a strong proven background in operational excellence ideally within large space wholesale / retail / grocery / B2B / B2C. Who are naturally commercial and a strong customer service ambassador, with real pace & drive to truly make a difference within a fantastic business. If you are looking for a new challenge OR considering a move to a completely different sector & feel you have the transferable skills, please get in touch by sending a covering letter & CV to the below email address. Main Duties This is a fantastic role of overseeing all operations of the depot. Directly supporting the Group Depot Manager. In this position, you will work to deliver the business's strategy by leading production performance, control, quality and service across Lioncroft Wholesale Ltd ensuring excellent customer satisfaction scores and a team of empowered employees who are proud to work at Lioncroft Wholesale Ltd. • As a General Manager you will have accountability of your depot and lead with exceptional leadership skills, strong communications skills., • Responsible for the running of the entire depot; including managing and mentoring employees., • Working alongside the wider business to develop and implement the growth and profit strategy., • Be “the voice” of the depot by understanding the local market and competitor activity to influence key stake holders, • Ensure the achievement of set targets and objectives., • Drive sales growth by identifying opportunities to develop company performance and revenue., • Build and maintain a strong rapport with customers with a view to generating sales., • Awareness and understanding of stock availability issues., • Monitoring health and safety in the depot., • Build strong influential relationships with food service and retail customers to understand and meet their needs., • Ensure high levels of customers satisfaction through excellent service., • Complete store administration and ensure compliance with policies and procedures., • Maintain outstanding store condition and visual merchandising standards., • Assist HR in resolving staff issues (complaints, grievances, etc). Essential Requirements • A strong customer focused background., • Exceptional leadership skills., • Previous experience of managing a large team., • Must demonstrate a proven ability to motivate, coach and develop people., • Ability to communicate effectively verbally and in writing, you will have experience in maintaining good relationships with both internal stakeholders and with our external customers., • A proactive “can-do” approach, with a desire to work at pace., • A strong attention to detail and ability to plan and prioritize effectively., • A desire to improve and refine processes., • Aspiration to progress in your career., • Results focused Individual. Desirable Requirements • Experience working in a fast-moving environment., • A strong understanding of FMCG wholesale business., • A strong customer focused background., • Must demonstrate a proven ability to motivate, coach and develop people., • Must be results focused and able to deliver to KPI’s in a timely manner., • Previous experience working in a wholesale/ retail sector.

Exam and Assessment Officer - Job Description: Are you detail-oriented, organised, and passionate about education? Join our dynamic team at Scholars School System, where you will play a vital role in ensuring the integrity, accuracy, and smooth delivery of our examinations and assessments. About Us Scholars School System, a project of the UK Curriculum & Accreditation Body (UKCAB), is a leading independent higher education provider with campuses across the UK. In the last five years, we have successfully supported over 5,000 UK and EU learners on their academic journey, and we now proudly serve a vibrant student community of over 3,000 learners. The Role We are seeking a proactive and meticulous Exams and Assessment Officer to join our Birmingham campus. This is a key position combining data management, quality assurance, and student support, directly contributing to our students’ academic success. Principal Duties and Responsibilities: • Coordinate the scheduling of examinations and assessments across the various campuses., • Ensure appropriate venues, invigilators, and resources are allocated at the various campuses for exams., • Assist in the preparation and distribution of examination papers and assessment materials., • Ensure accuracy and confidentiality of the materials distributed across the different campuses., • Oversee the administration of examinations, including the setup of examination venues, distribution of papers, and monitoring of exam conditions., • Ensure compliance with examination regulations and guidelines set by the partner university and external regulators., • Coordinate assessment needs of students with disabilities or special requirements to ensure equitable access to examinations and assessments., • Oversee the processing, scanning and recording of examination results, ensuring accuracy and confidentiality in accordance with the policies., • Serve as the primary point of contact for students, faculty, and staff regarding examination and assessment-related queries and concerns., • Monitor the quality and integrity of examinations and assessments, • Monitor the internal and external moderation processes for all examinations and assessments, and ensure the records of all grades are stored in the correct places., • Identify areas for improvements and implementing appropriate measures., • Conduct regular quality assurance checks to ensure data accessibility, accuracy, confidentiality, and integrity throughout the student lifecycle, from admission to graduation., • Perform data entry tasks as required, including timetables and grades., • Securely share data with authorised internal stakeholders in accordance with data privacy protocols., • Provide authorised external stakeholders with relevant data while adhering to confidentiality regulations., • Facilitate interdepartmental communication across all campus locations and serve as a point of contact for the department in Birmingham., • Assist with assessment processes, including grading input, statistical analysis of the grades, and secure storage of examination materials., • Ensure compliance with institutional policies, procedures, and regulations pertaining to academic misconduct (AMC), mitigation, complaints, appeals and other related matters., • Process certificates received from authorised stakeholders, ensuring proper documentation and record-keeping., • Contribute to the planning and organisation of graduation ceremonies and related events., • Perform additional duties as assigned by the Registrar or Deputy Manager Requirements • Bachelor’s degree or higher, ideally with a focus on statistical data handling or higher education., • Minimum of two years’ experience in exam administration or a similar role within a higher education institution., • Level 7 qualification in statistical data processing., • Experience working in higher education administration., • Proficiency in Power BI and/or advanced Excel. Salary and Benefits: • Competitive salary: £27,000 – £30,000 (based on experience)., • Performance-based incentives: Up to £5,000 annually., • Pay progression: 5% annual increase based on performance., • Generous holiday entitlement: 28 days annual leave + bank holidays., • Free lunch provided on campus. Job Type: • Standard working hours: 9:00 am – 6:00 pm, on-site., • This is a Full-time, Permanent role, • This role may involve travel to other campuses, with all travel costs reimbursed.

Senior Property Manager - Job Description Role Overview We are seeking an experienced and highly organised Senior Property Manager to oversee a portfolio of residential properties and lead our property management function. This role requires strong leadership, excellent communication skills, and a deep understanding of the lettings and property management sector. You will act as the main escalation point for landlords, tenants, and contractors while ensuring compliance, service excellence, and portfolio performance. Key ResponsibilitiesPortfolio Management Oversee a portfolio of managed residential properties, ensuring all tenancy and property-related matters are handled efficiently. Conduct regular property inspections and ensure all maintenance issues are resolved promptly. Manage rent reviews, arrears, and tenancy terminations. Compliance & Legislation Ensure properties comply with current lettings legislation, including safety certifications, deposit protection, and right-to-rent obligations. Stay updated on changes in housing law and industry standards, advising management and landlords accordingly. Landlord & Tenant Relations Build strong and trusting relationships with landlords and tenants. Handle escalated complaints and complex cases professionally and proactively. Provide landlords with guidance on legislation, rent levels, maintenance, and portfolio performance. Team Leadership Support junior property managers and administrators, offering training, coaching, and guidance. Oversee the quality of work within the property management team and contribute to process improvements. Maintenance & Contractor Management Coordinate repairs and maintenance with approved contractors. Manage quotes, approval processes, and contractor performance. Ensure emergencies are handled quickly and effectively. Administrative Duties Prepare documentation such as notices, inventories, and inspection reports. Maintain accurate records using the company’s property management software. Report on KPIs, portfolio health, and compliance status. Key Skills & Experience Experience in residential property management. Strong understanding of UK lettings legislation and compliance. Excellent communication and conflict-resolution skills. ARLA/Propertymark qualification (or working towards) preferred. High level of organisation and attention to detail. Ability to lead, mentor, and support team members. Confident using property management systems and Microsoft Office. Personal Attributes Calm under pressure and solution-focused. Professional, reliable, and accountable. Customer-service driven with a positive attitude. Strong problem solver with the ability to handle complex cases. Proactive approach to improving processes and service delivery. Package Competitive salary and commission package. OTE £35K+

About the role: Commercial management of our most profitable client across circa 17 regional offices and commercial point of contact identifying growth opportunities and driving revenue through strategic relationship management. This role is critical in building and maintaining long-term relationships with our most valuable client, ensuring seamless project delivery, and driving commercial success. The ideal candidate will combine strong interpersonal skills with technical and commercial acumen in the renewable energy sector. Key Responsibilities: • Build and maintain strong, long-term relationships with key clients, acting as the main point of contact in conjunction the Bid Manager, • Understand client needs and work with internal stakeholders (design, operations, finance) to design and deliver customised solutions aligned with their sustainability and commercial goals., • Identify and pursue opportunities for revenue growth within key accounts., • Forecast and manage account budgets, ensuring profitability and commercial viability., • Address and resolve client issues and complaints promptly and effectively to maintain high levels of client satisfaction., • Track, analyse, and report on key account metrics, providing regular updates to both client and internal stakeholders., • Monitor industry trends, policy developments, and competitor activity to proactively identify new opportunities and risks., • Review, negotiate, and support commercial contracts and service-level agreements (SLAs) with clients and suppliers., • Ensure internal systems are accurately maintained and used to track interactions, project activity, and client insights., • Any other ad-hoc duties Qualifications/Courses/ Experience: • Minimum 5 years of experience in a Senior Commercial Management role, preferably in the construction or renewable energy or technology sectors., • Proven track record of managing high-value client relationships and delivering complex projects., • Highly versed in commercial contract negotiation and budgeting processes. Essential Skills: • Strong interpersonal and communication skills, both written and verbal, with the ability to engage technical and non-technical stakeholders., • Excellent attention to detail, organisational skills, and ability to manage multiple priorities simultaneously., • Proficient in Microsoft Office (Excel, Word, PowerPoint)., • Analytical mindset with the ability to translate data into actionable insights., • Commercial awareness and understanding of how to balance client satisfaction with business objectives., • Organised and able to manage multiple tasks with attention to detail.

Welcome to John Shepherd, we're known for moving people forward. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Solihull. Let's talk about the role. It involves: • Managing your assigned region and PUM, leading a team of Property Relationship Managers, • Driving performance through KPIs, budgets and service delivery, • Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control, • Managing arrears, deposit returns and TDS claims, • Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard, • Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: • Experience managing a team/region within property management or lettings, • Strong understanding of property management processes, compliance and inspections, • Commercial awareness with experience managing KPIs, budgets and upselling services, • Confident handling arrears, complaints and deposit disputes, • Strong relationship management across landlords, tenants and contractors, • Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo Join us and experience a workplace that truly values you. Apply today!

Midland Heart is one of the UK’s leading housing associations, providing safe, affordable and well-maintained homes to over 70,000 customers across the Midlands. With a proud history spanning almost 100 years, Midland Heart remains focused on delivering excellent services and creating homes that enable modern living. Following the achievement of G1, V1 and C1 regulatory ratings, alongside a Moody’s A1 stable rating, Midland Heart is now seeking an experienced and strategic leader to join the organisation as Director of Repairs & Maintenance. The Opportunity Reporting to the Executive Director of Property Services, the Director of Repairs & Maintenance will lead a high-performing, tenant-focused repairs service, ensuring homes remain safe, secure and well maintained while delivering an outstanding customer experience. This is a significant leadership role with responsibility for both in-house teams and contractor partnerships across responsive and specialist repairs. The successful candidate will drive service excellence, operational efficiency, regulatory compliance and value for money, while helping shape Midland Heart’s wider tenant experience and asset strategy. The role carries responsibility for a repairs and maintenance budget of approximately £30m and leadership of a team of around 240 colleagues. Key Responsibilities • Lead the delivery of Midland Heart’s repairs and maintenance strategy, ensuring high-quality, safe and customer-focused services aligned to organisational objectives and tenant expectations., • Drive operational performance across responsive and specialist repairs, including KPIs, complaints, disrepair, continuous improvement, workforce planning and financial management., • Oversee procurement, contract management and supplier partnerships to deliver compliant, resilient and value-for-money repairs services. About You Midland Heart is seeking an experienced senior leader with a strong track record in complex, multi-stakeholder environments and substantial experience leading high-performing repairs and maintenance services. You will bring: • Significant leadership experience within social housing, property services or a related sector, • Expertise in responsive repairs, contractor management and commercial oversight, • Strong financial and operational management capability, • A detailed understanding of building safety, compliance and relevant legislation, • Experience delivering service transformation and performance improvement, • The ability to influence at Executive and Board level, • A tenant-focused and collaborative leadership style A relevant degree-level qualification or equivalent experience is required, alongside membership (or willingness to work towards membership) of a relevant professional body such as CIOB or RICS. For more information please reach out to Tom Neely at Neemar Search on tomneely@neemarsearch.com. Our Commitment to Inclusion Midland Heart is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you. By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

Our client, a Top 20 Law Firm, is seeking a Claims & Investigations Lawyer to join the firm’s General Counsel team on a permanent basis. The Opportunity The opportunity is with a highly regarded international law firm with a strong presence across the UK and internationally, recognised for its collaborative culture and high-quality work. The firm is looking to appoint a Claims & Investigations Lawyer to support the General Counsel function, advising Partners and internal stakeholders on a broad range of contentious and risk-related matters. The role will play a key part in managing claims, complaints and investigations, whilst also supporting wider strategic projects including the firm’s Professional Indemnity renewals process. This is a hybrid position with 3 days per week in the office. Responsibilities The successful Claims & Investigations Lawyer will take ownership of a broad range of matters and responsibilities, including: • Advising Partners and internal stakeholders on claims, complaints and investigations, • Managing and coordinating responses to professional negligence and regulatory matters, • Liaising with the firm’s insurers, brokers and external defence counsel, • Supporting on wider risk and insurance projects, including PI renewals, • Assisting with the reporting and analysis of claims and complaints-related costs, • Supporting the General Counsel team on strategic risk and governance matters, • Helping to identify trends, risks and process improvements across the firm Benefits • Hybrid working (3 days on-site), • High-profile in-house role within a leading law firm, • Exposure to senior stakeholders across the business, • Collaborative and supportive team culture, • Competitive salary and benefits package Requirements • Proven experience handling claims, complaints, investigations or professional indemnity matters, • Experience gained within private practice, in-house, or a professional services environment, • Strong stakeholder management and communication skills, • Ability to manage sensitive and complex matters effectively To be considered for this Claims & Investigations Lawyer opportunity, please contact Birchrose Associates for a confidential discussion.

We are working with a growing law firm to hire a Head of Risk. In this role, you will work closely with the Director of Risk to lead the day-to-day operational management of the Risk & Best Practice function, delivering a first-class regulatory service across all legal and business departments. The firm is looking for an experienced risk lawyer or senior compliance professional who has advanced their career within a law firm environment. You should be a methodical professional with excellent planning and coordination skills, capable of staying calm under pressure and providing succinct, commercially focused solutions to senior stakeholders. The responsibilities will include: • Overseeing the daily operations of the risk teams to ensure seamless firmwide delivery of regulatory compliance., • Deputising for the Director of Risk and supporting critical reporting for the Board and the Audit & Risk Committee., • Acting as the senior escalation point for significant regulatory, ethical, professional liability, and reputational risks., • Managing day-to-day incidents, near misses, data breaches, and the implementation of information barriers., • Maintaining specialist governance over anti-money laundering frameworks, data protection requirements, and information security standards like ISO 27001., • Coordinating internal audit planning and managing the firm's quality and environmental management systems., • Leading the firm's professional indemnity insurance renewals, claims handling, and the administration of the complaints-handling process., • Providing senior-level advice on client contracts, tenders, outside counsel guidelines, and complex ethical queries., • Driving the performance, recruitment, capacity management, and professional development of the compliance team. Please submit your application today to start a confidential discussion. Ref: 1523

Property Manager Green & Co is a well-established letting agent in Sutton Coldfield and surrounding areas looking to recruit an experienced Property Manager to join a team in the management of rental properties across the West Midlands region. • Previous experience preferred in property management or lettings administration, • Outstanding customer service skills, • Professional written & verbal communication skills, • Excellent IT knowledge with experience of using Microsoft Office packages Based at the Head Office in Sutton Coldfield, you will be responsible for the following day to day tasks, not limited to, but to include:- • Dealing with maintenance issues, liaising with landlords, tenants & contractors, • Arrange safety certificates to include Gas, EICR, EPC & Legionella, • Completing Property Inspections, Pre Checkouts & Checkouts, • Dealing with deposit disputes and evidence requests, • Processing Rent reviews, • Dealing with complaints, • Processing Notices Reporting to: Senior Property Manager Hours: Full Time Monday to Friday 9am - 5.30pm Salary: £25K - £28K depending on experience Transport: Candidate must have full driving licence and their own car Whilst experience in the property industry would be preferential, full training could be provided to the right candidate with experience in administration and customer service. Interested candidates should email a copy of their CV

At Ian Williams, people are at the heart of what we do, and we’re looking for a confident and supportive iwhub Team Leader who is passionate about delivering excellent customer outcomes and developing high-performing teams. You’ll lead and coach a team within our iwhub, creating a positive, inclusive environment where colleagues feel supported, confident and clear about what good looks like. Working closely with operational teams and clients, you’ll play a key role in ensuring services are delivered efficiently, fairly, and with the customer at the centre of every decision. This is a great opportunity for an experienced people leader who enjoys coaching others, using insight to improve performance, and shaping a culture of accountability, wellbeing and continuous improvement. Benefits include: • Monthly bonus and company profit share scheme, • Enhanced pension or savings scheme, • 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave, • Annual pay reviews, • Life Insurance, • Enhanced maternity/paternity pay, • Training & development opportunities, • Health and wellbeing support via Lighthouse Charity. The Team Leader role: • Leading, coaching and developing a iwhub team to deliver a consistent, customer-focused service, • Monitoring performance, quality and customer feedback to identify risks, trends and improvement opportunities, • Setting clear expectations through regular one-to-ones, coaching conversations and feedback, • Managing resources, rotas and capacity to meet service demand while supporting colleague wellbeing, • Acting as a point of escalation for complex cases and complaints, ensuring fair, learning-focused outcomes, • Using data and insight to reduce avoidable cost, improve efficiency and support commercial decision-making, • Promoting a culture of accountability, psychological safety and continuous improvement, • Building strong relationships with operational teams and clients to improve service outcomes, • Supporting recruitment, induction, training and ongoing development within the team. What will you bring as a Team Leader? • Proven experience leading or supervising teams in a customer focused or operational environment, including essential experience in reactive maintenance scheduling and planning., • A supportive, hands on leadership style with the ability to coach others through complex decisions, • Confidence using performance data and insight to drive improvement and service quality, • Strong communication skills, with the ability to build trust and influence across teams, • A customer centred mindset, balanced with commercial and operational judgement, • A proactive, organised approach and a commitment to continuous improvement, • ILM Level 4 or working towards a recognised leadership qualification is desirable. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams, it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

We are working with a leading commercial law firm to hire a Risk Lawyer to join their team. In this role, you will join a growing, highly collaborative team of experts to deliver a comprehensive legal risk and regulatory compliance service across all practice groups and business operations. The firm is looking for a qualified solicitor or barrister in England & Wales with a current practicing certificate and a strong track record in law firm risk management. We would like to hear from candidates who possess a deep familiarity with common law, UCTA, and the principles of professional negligence. You should have an awareness of the Solicitors Accounts Rules and a calm, commercially aware approach that allows you to deliver complex legal risk messages confidently. The responsibilities will include: • Providing expert legal and regulatory advice to fee earners, business support functions, and senior management on the SRA Standards and Regulations, ethical boundaries, and complex conflicts of interest., • Advising on high-stakes financial crime and regulatory frameworks, including POCA, anti-money laundering, the Bribery Act, Market Abuse Regulations, and ECCTA., • Managing data protection governance, including evaluating data breaches and coordinating responses to Data Subject Access Requests under GDPR., • Reviewing, drafting, and negotiating bespoke client retainers, outside counsel guidelines, panel terms, and supplier agreements, with a strong focus on limitations of liability., • Advising legal teams on potential professional indemnity claims or circumstances, reporting matters to insurers, and managing responses to first-tier client and third-party complaints., • Designing, updating, and implementing robust firm-wide compliance policies, risk procedures, and internal audit programmes., • Developing and delivering comprehensive compliance training and inductions to partners, fee earners, and staff at all levels of seniority., • Assisting with major annual compliance cycles, including the firm’s professional indemnity insurance renewal, SRA bulk practicing certificate renewal (RF1), and statutory registrations., • Supporting the firm through external compliance assessments, including annual ISO audits (9001, 27001, 22301, 14001) and Cyber Essentials Plus recertifications. Please submit your application today to register your interest. Ref: 1549

Quality Manager – Birmingham, AL Salary: $110,000 – $140,000 + Bonus + Benefits We are partnering with a well-established manufacturing client in the Birmingham area who is seeking an experienced Quality Manager to lead site quality systems, compliance, and continuous improvement initiatives. This is a key leadership role responsible for ensuring product quality, maintaining strong customer satisfaction, and driving a culture of continuous improvement across a fast-paced production environment. This is a hands-on leadership position with full responsibility for the site quality function. You will work closely with operations, engineering, and supply chain teams to strengthen quality systems, reduce defects, and implement a proactive, prevention-focused quality strategy. The business is focused on operational excellence and is looking for a leader who can combine technical quality expertise with strong team leadership and cross-functional influence. Key responsibilities: • Leading the site Quality function and quality team, • Owning and improving Quality Management Systems (QMS), • Ensuring compliance with ISO standards and customer-specific requirements, • Managing internal and external audits, • Leading root cause analysis and corrective/preventive actions (CAPA), • Driving reduction in scrap, defects, and customer complaints, • Partnering with production, engineering, and maintenance teams, • Leading continuous improvement initiatives related to quality performance, • Acting as primary contact for customer quality issues and escalations, • Developing, coaching, and mentoring quality staff Requirements: • 5–10+ years of experience in quality or manufacturing quality leadership roles, • Strong knowledge of ISO 9001 or equivalent quality systems, • Experience in automotive, aerospace, metals, industrial, or high-volume manufacturing preferred, • Proven experience leading audits and corrective action systems, • Strong analytical, problem-solving, and leadership skills, • Experience managing teams in a manufacturing environment, • Degree in Engineering, Quality, Manufacturing, or related field preferred, • Six Sigma or Lean certification is a plus Package: • Base salary: $110,000 – $140,000, • Annual performance bonus, • Comprehensive benefits (medical, dental, vision), • 401(k) with company match, • Paid time off and holidays

Talentmark are recruiting for an QA Officer, to join a pharmaceutical company, based in Birmingham, on a 12-month rolling contract. The salary is around £30,000-£32,000 per annum. The Company: Our client are a Pharma manufacturing company who produce, import, and distribute bespoke medicines. Your main duties will be: • To formulate company Quality policy and establish a Quality Management System., • To ensure QC testing of raw materials., • To carry out internal audits., • To archive manufacturing batch records., • To record internal incidents and implement changes through the CAPA system., • To record product-related complaints and investigate root causes. Your Background: • Graduate in Pharmaceutical Sciences (BSc minimum)., • Minimum of 6 months’ experience in a GMP pharmaceutical facility., • To have knowledge of Quality Management Systems. Apply: It is essential that applicants hold entitlement to work in the UK. Please quote job reference 178584 in all correspondence. If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.

Complaints Officer role in Birmingham - offering hybrid working. Temp contract, £200 per day Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We’re looking for an experienced Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you’ll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You’ll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: • Conducting thorough, effective, and timely investigations into complaints of varying complexity, • Maintaining clear and consistent communication with customers throughout the complaint process, • Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes, • Producing high-quality outcome letters outlining findings and actions taken to resolve complaintsThis role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: • Proven experience in complaint handling within a regulated environment, • Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity), • Confidence liaising directly with customers and collaborating with internal stakeholders, • Strong written communication skills, with the ability to produce clear, professional correspondence and reports, • The ability to manage changing priorities and work effectively under pressureThis role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You’ll receive a competitive day rate of £200, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4806077

Commercial Insurance Claims Manager - Birmingham\nBase Salary to 50k DOE & Flex Benefits\nOur Client a Leading Global Broker has an opportunity for a Claims Executive to join their Team in Birmingham . Reporting into the Regional Claims Manager, this role is perfect for you if you are currently working as a Claims Executive and looking for a new challenge, or an experienced Claims Handler looking for the next step in your career.\nWhat you will do as a Claims Executive:\n• Provide dedicated, proactive support and advice to clients, throughout the claims journey, particularly in the event of large or complex claims, both in person and via teams / telephone.\n• Attend site with Loss Adjusters, sometimes at short notice, in the event of a large / complex loss, to add value to the claims journey and provide support to our client.\n• Develop and maintain strong working relationships, with clients, adjusters, Insurers, colleagues within and outside the claims team, and other business within Group.\n• Support Account Executives with New Business pitches, attending prospect meetings to sell the benefits of our Claims Proposition to the prospective client.\n• Produce tangible claims experience reports and MI, to identify and analyse trends and discuss these with our clients at Claims Review meetings, pre renewal meetings etc.\n• Mentor less experienced colleagues and provide a technical referral point to colleagues across the Region Claims Team.\n• Work with broking colleagues to assist them in obtaining the most favourable terms for our clients by proactively handling claims to ensure that Insurers maintain fair and equitable reserves and close claims when appropriate. Ensure that any cleansing of claims records is completed well in advance of the relevant renewal date(s).\n• Identify opportunities to introduce other businesses within Group, to our clients, to enhance the service that we provide to our clients.\n• Promptly alert your line manage to any complaints, conflicts of interest, and Errors & Omissions (E&Os), in line with Group Policy and procedures.\n• Ensure compliance with all relevant regulatory requirement including adherence to FCA Guidelines, as well as the business units training and competence plan.\n\nWhat we are looking for in a Claims Executive:\n• Minimum of 5 years cross class commercial claims handling experience, particularly, Motor Fleet, Motor Trade, Property and Liability.\n• Full UK Driving licence and own car, with flexibility in terms of travel.\n• Comfortable and confident presenting in face-to-face meetings with clients, with an ability to produce and analyse claims data, identify trends and provide support and advice to our clients to help them manage the risk and mitigate the prospect of future claims.\n• Broad Technical knowledge of all general classes of insurance, and the confidence to provide a technical referral point to the Regional Claims Team.\n• Ability to understand and interpret policy wordings and explain cover to clients and colleagues alike. Confident to challenge insurers on the interpretation of their own policies, where required in respect of a claim.\n• Excellent IT skills in Word, Excel, PowerPoint. Ability to analyse data and present results informatively and effectively.\n• Progress in professional examinations to Cert CII and/or Cert CILA level, would be preferable, although not essential.\n\nIf you wish to apply for this position please click on the Link and a consultant from Cameron James will be in contact with you

Are you a highly organised and detail-focused professional with a strong interest in quality systems and regulated environments?\n\nSmart4 Sciences are working with a leading pharmaceutical organisation to recruit a QA Administrator to support their Quality Management System (QMS) and wider QA operations.\n\nAbout the Role\n\nThis role is responsible for supporting the Quality Management System (QMS) through effective control of GMP documentation. You will ensure all controlled documents are accurate, current, securely maintained, and compliant with MHRA expectations for a Specials manufacturing environment.\n\nYou will play a key role in safeguarding the integrity of a paper-based QMS and supporting the consistent, compliant release of pharmaceutical products. This position is also a strong development opportunity, with the potential to progress into a QA Officer role based on performance, competency, and business needs.\n\nKey Responsibilities\n\nManage and maintain controlled GMP documentation throughout its full lifecycle (SOPs, batch records, forms, policies, specifications)\nEnsure accurate version control, issuance, archiving, and withdrawal of documents\nMaintain document registers and ensure only current approved versions are in circulation\nLog, track, and support follow-up of deviations, CAPAs, change controls, complaints, and incidents\nMaintain QA trackers and ensure timely updates and closure of quality records\nEnsure batch record completeness and support documentation readiness for QA release\nEnsure compliance with EU GMP and MHRA requirements while supporting continuous improvement of the QMS\n\nEssential Requirements\n\nMinimum A-Levels (or equivalent qualification)\nPrevious administrative or documentation-based experience in an office environment\nStrong attention to detail and high level of accuracy when managing documentation\nExcellent organisational and time management skills with the ability to handle multiple priorities\nConfident user of Microsoft Excel and ability to work methodically within structured processes and regulated environments\n\nDesirable Requirements\n\nDegree in a scientific, pharmaceutical, quality-related discipline.\nPrior GMP experience

Salary: From £29,000.00 per annum (Depending on experience)\nLocation: B19, Birmingham, UK\nRequirements: A Full UK Driving License, with access to a vehicle during working hours.\nThe Role:\n Assist in the day to day operations of commercial properties.\n Handle incoming calls with professional phone etiquette.\n Manage tenant communication, respond to inquiries and complaints.\n Carry out meter checks (water, gas, electricity) and accurately record.\n Locate, identify and investigate meters on-site.\n Transport materials, keys, tools, and documents.\n Perform carrying, loading, and unloading of items such as supplies, small equipment, and materials.\n Source, evaluate, and obtain quotes from contractors for repairs, maintenance and improvement works.\n Conduct regular property inspections to ensure cleanliness, safety, and compliance.\n Maintain accurate records, including invoices, receipts, service logs, and inspection reports.\nAbout Us:\nWe are a Midlands-based, privately owned investment and development company managing over 6 million sq. ft of industrial, retail and office property. We specialise in transforming underperforming assets into high-quality, income-generating properties through strategic redevelopment and hands-on management.\nWe are seeking a proactive, highly organised and hands-on Assistant Property Manager to keep our commercial properties running smoothly! You'll handle day-to-day operations, maintenance and compliance, while driving occupancy and rental income.\nBenefits:\n- On-site parking\n- Gym membership\n- Company events\n- Company pension

Company Description\n\nToday, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements. \n\nAssystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.\n\nJob Description\n\nWe are looking for an Environmental Advisor to support the delivery of environmental compliance and best practice throughout the construction of HS2. Working as part of a multidisciplinary team, you will help ensure that project activities comply with environmental legislation, permits, licences and consents while contributing to the project's sustainability objectives.\n\nThis is an excellent opportunity for an early stage environmental professional looking to develop their career on one of the UK's largest infrastructure projects, gaining experience across a wide range of environmental disciplines within a complex construction environment.\n\nKey Responsibilities\n\nConduct site inspections and environmental monitoring activities, identifying potential environmental risks and supporting the implementation of corrective actions where required.\nProvide practical environmental advice to site teams to support compliance with environmental legislation, permits, licences and project requirements.\nAssist with monitoring and reporting environmental performance data and key project metrics.\nSupport the implementation and maintenance of Environmental Management Systems in line with project and ISO 14001 requirements.\nAssist in the preparation, review and update of environmental management plans, risk assessments and supporting documentation.\nSupport environmental training and awareness initiatives for project personnel.\nParticipate in site audits, inspections and compliance reviews, helping to identify opportunities for continual improvement.\nWork closely with specialist environmental disciplines, including ecology, noise and vibration, air quality, waste, water and land quality teams.\nSupport investigations into environmental incidents, near misses and complaints, assisting with the development of corrective actions.What You'll Need\n\nExperience working in an environmental role within construction, infrastructure, utilities, engineering or a related sector.\nGood understanding of UK environmental legislation and environmental management principles.\nKnowledge of Environmental Management Systems, ideally ISO 14001.\nStrong communication and interpersonal skills, with the ability to work effectively with site teams and stakeholders.\nOrganised and proactive approach, with the ability to manage multiple priorities.\nWillingness to undertake regular site visits and inspections. \n\nQualifications\n\nQualifications\n\nDegree, HND, HNC or equivalent qualification in Environmental Science, Environmental Management, Geography, Ecology, Engineering or a related discipline.\nMembership of a relevant professional body (e.g. ISEP/IEMA, CIEEM or equivalent) or working towards professional membership would be advantageous.Desirable\n\nExperience within major infrastructure, rail, utilities or civil engineering projects.\nUnderstanding of the Construction (Design and Management) Regulations (CDM).\nExperience supporting environmental audits, inspections or compliance monitoring activities.\n\nAdditional Information\n\nNOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.\n\nWe are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future

Your new company \nComplaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis.\n\nYour new role \nYou'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to:\n\nConducting thorough, effective, and timely investigations into complaints of varying complexity\nMaintaining clear and consistent communication with customers throughout the complaint process\nBuilding strong relationships with a wide range of internal stakeholders to gather information and identify root causes\nProducing high-quality outcome letters outlining findings and actions taken to resolve complaintsThis role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement.\n\nWhat you'll need to succeed \nThe ideal candidate will have:\n\nProven experience in complaint handling within a regulated environment\nExperience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity)\nConfidence liaising directly with customers and collaborating with internal stakeholders\nStrong written communication skills, with the ability to produce clear, professional correspondence and reports\nThe ability to manage changing priorities and work effectively under pressureThis role is primarily office-based, with some flexibility to work from home depending on business needs.\n\nWhat you'll get in return \nYou'll receive a competitive day rate of £200, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team.\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Regional Aftersales Manager – Midlands –\nSalary - Competitive\nCompany Car –\nExtensive Benefits Package -\nOur client, a leading Automotive OEM, has the requirement for an experienced Regional Aftersales Manager to cover the Midlands region for their retailer network. The role will cover cities within the North West of England. The brand is growing at an exceptional rate. Their Investor Network, Product range, Policies and Responsibilities are tracking incredible new car growth. This role will place a very high level of expectation on the successful candidate. Dynamic business conditions and Investor expectations are intense and so the role will suit someone who can prioritise, adapt and remain calm under consistently high levels of pressure. You will come from a similar OEM role or having worked in a Retailer: Group Aftersales Manager position. You will be required to travel within your Region and to our Business Head Office in London.\nResponsibilities\nMain Responsibilities:\n1. Investor relationships\nDevelop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty. You will be a representative and ambassador for the Brands and, accordingly, will need to shoulder the responsibility of taking direct and decisive action.\nWe are currently interacting across the board within our Retailers. You will come into contact with every aspect of network operations and will need to adapt your dialogue accordingly.\n2. Customer Experience\nYou will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion. There are no half measures here. Customer Experience, Dealer Management and Brand Reputation are critical metrics.\n3. Technical Support & Warranty Claims: Case Support\nYou will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda. You will not be required to have technical knowledge but, instead, the ability to qualify gaps and suggest solutions when required.\n4. Dealer Audits\nFrequent and planned dealer visits, which will measure our Network’s ability to deliver the optimum Customer Experience, will require you to travel extensively across you Region.\nYou will need to manage your time efficiently to ensure that dealer visits and individual/departmental administration are up-to-date. No excuses.\n5. Performance Management\nThe brand does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence. The Customer remains at the core of our business and is measured and managed accordingly. Other Aftersales KPIs will be your responsibility and will need to show positive performance trends.\n6. Brand Ambassador\nYou will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours.\nKPI’s:\n1. Customer Complaint Resolution\nYour insight, management and decision making will be needed to bring Customer cases to a timely and ideal end. You are expected to take direct interest in and ownership of Customer/Dealer complaints.\n2. Parts Sales Management\nVarious year-to-date and year-on-year parts targets will require you to manage reminder funnels and VHC processes to drive repeat and incremental parts purchases.\nReturns will need to be measured and managed.\nPolicies and processes will need to be challenged and reviewed to ensure adherence to operating standards.\n3. Dealer Balance Scorecard (DBS) Improvements\nRolling 3, 6, 9 and 12 month trends will become your core objective. Positive trends are there to be celebrated and maintained. Negative KPI performance must be measured, qualified and stabilized.\nDBS is in place to ensure that Customer Experience and Dealer Profitability are maximized. This element of your Regional Management role is your raison d'etre. Excellence will be rewarded at the annual dealer conference. Bottom quartile positions will require recovery actions and activity.\n4. Special Project Champion\nTo support our business growth and your personal development, you are welcome to take ownership of Special Projects. These will be programs and or projects which will improve our commercial proposition. Your experience will be harnessed to improve processes and ensure you are recognized as the resident expert in the field.\nPersonal Requirements:\nYou will need to need a robust, calm and efficient operator. Able to take on a large amount of responsibility, you will be asked to cover a broad, sometimes unfamiliar, range of topics.\nRelationship building will come naturally to you. Existing and new networks will be relied upon and tested on a frequent basis.\nYou will be capable of managing a busy diary which may change at a moment’s notice.\nYou will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.\nProficiency in Microsoft Office including reporting and data analysis platforms.\nFull and clean driving license.\nExperience, Skills & Qualifications\nEssential Requirements:\nMinimum of 5 years’ experience in a Regional, Divisional or Group Aftersales Manager role for an OEM or an Automotive Retail Group.\nCommercial Acumen: Strong ability to analyse profit margins, parts sales, and budget allocations.\nRelationship Management: Excellent negotiation and communication skills to influence dealer principals and staff.\nTechnical Knowledge: Understanding of vehicle diagnostics, warranty processes, and emerging vehicle technology (such as EVs).\nProblem-Solving: Ability to de-escalate conflicts and find root-cause solutions to customer issues\nFull UK Driving Licence\nRemuneration & Benefits\nSalary - Competitive\nUse of Company Vehicle\nExtensive Benefits Package\nCore Hours - Monday to Friday 8.30am to 5pm

Job title: Commercial Claims Manager \n\nSalary: £50,000 per annum + Benefits \n\nLocation: Birmingham\n\nOVERVIEW\n\nWe are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.\n\nYou will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.\n\nRESPONSIBILITIES\n\nLead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.\n\nSupport the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.\n\nFoster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.\n\nAnalyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.\n\nWork collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction.\n\nDevelop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing.\n\nHandle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. \n\nEXPERIENCE\n\nMinimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high‑performing teams.\n\nCert CII desired not essential (or working towards).\n\nSKILLS\n\nStrong communication and interpersonal skills.\n\nExcellent organisational skills and attention to detail.\n\nProficiency in relevant computer applications.\n\nIf you have the relevant experience or know someone that does please contact me now on (phone number removed) or email us at (url removed)

SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team. \n \nIt's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard. \n \nYou'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy. \n \nWhat you'll own \n \nClient experience & relationships \n- Lead the Client Services function and hold the line on service standards. \n- Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs. \n- Be the escalation point for complex enquiries and complaints, and resolve them, don't just route them. \n- Build real relationships with buyers, sellers, landlords, investors and partners. \n- Track client satisfaction and act on what it tells you. \n- Set service standards that put the client first, and make sure the team lives by them. \n \nTeam leadership & development \n- Manage, mentor and develop a team of four Client Services Executives, and grow it as the business scales. \n- Run regular reviews, coaching and training. \n- Set clear objectives, KPIs and development plans for each person. \n- Build a team that's calm under pressure and genuinely good with people. \n \nTransaction progression \n- Oversee the full journey: draft listing → instruction → exchange → completion. \n- Coordinate sales, conveyancers, auction partners and clients so nothing stalls. \n- Keep clients informed at every stage - bad news fast, never silence. \n \nProcess, compliance & systems \n- Review and improve client services processes so they're faster and clearer. \n- Keep records, documentation and client comms accurate and to standard. \n- Work with compliance to meet regulatory requirements. \n- Get the most out of our CRM - we run on Salesforce - and help optimise how the team uses it. \n \nOperational & commercial \n- Report regularly on satisfaction, team performance, transaction progress and service levels. \n- Spot opportunities to improve retention and generate referrals. \n- Work across sales, compliance, marketing and operations to keep the experience consistent. \n- Support growth and operational improvement initiatives. \n \nWhat we're looking for \n- Proven experience leading a client services, client care or customer success team - this is a must, not a nice-to-have. \n- A track record in property, auctions, conveyancing, financial services or a similar regulated, client-facing field. \n- High energy and genuine enthusiasm - the kind of person clients are glad picked up the phone, and the team feeds off. \n- Comfortable carrying a high volume of calls and emails without dropping the detail. \n- Someone who runs towards a difficult conversation, not away from it. \n- Strong people-management instincts - you coach, you don't just manage. \n- Confident with CRM systems - Salesforce experience is a real plus. \n- Organised under pressure, with the judgement to know what to escalate and when. \n- Clear communicator. Plain English, no waffle, on the phone and on the page

Step into a rewarding temporary contract role offering a competitive hourly rate and hybrid working, supporting a busy customer experience function within the housing sector.\n This Complaints Officer position gives you the opportunity to manage and resolve customer complaints end-to-end, ensuring fair outcomes, regulatory compliance, and a high standard of customer service, all while working in a supportive and collaborative environment focused on continuous improvement.\n\nI’d love to hear from anyone with experience as a Complaints Officer, Customer Resolution Officer, or within housing/customer service case management, who can confidently manage a busy caseload and deliver high-quality written responses.\n\nIn this position, you will:\n\n • Investigate cases thoroughly, liaising with internal teams and contractors\n • Draft clear, compliant responses aligned with Housing Ombudsman Complaint Handling Code\n • Ensure accurate case recording on CRM systems\n • Communicate with customers throughout the complaints process\n • Identify trends, learning outcomes, and service improvements\n \nI’d love to speak to anyone who has:\n\n • Experience handling Stage 1 and Stage 2 complaints \n • Strong understanding of the Housing Ombudsman Complaint Handling Code\n • Excellent written communication and report-writing skills\n • Ability to manage a high-volume caseload and meet deadlines\n • Experience in social housing or regulated customer service environments\n\nThis role offers:\n\n • Competitive hourly rate (£22-£24 per hour depending on experience)\n • 3-month ongoing temporary contract with potential extension\n • Hybrid working arrangement\n • Supportive team environment\n • Opportunity to build experience in housing complaints and regulatory casework\n\nIf this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information

Claims Manager\n \nLocation: Birmingham (Hybrid – 2 days office, 3 days home working)\n Salary: £50,000 + Benefits\n Job Type: Full-Time, Permanent\n \nAn established and growing insurance organisation is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader with strong commercial insurance claims experience and a passion for developing teams.\n \nWorking within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.\n \nKey Responsibilities\n\nLead, motivate, and develop a team of Claims Handlers and Claims Executives\nConduct regular one-to-ones, performance reviews, and development planning\nDrive team performance through effective coaching, mentoring, and leadership\nOversee day-to-day commercial claims operations, ensuring service excellence\nImplement and support operational strategies, policies, and procedures\nAnalyse management information and performance data to identify improvement opportunities\nWork closely with key stakeholders across the business to enhance service delivery and team capability\nManage escalated client queries and complaints in line with regulatory requirements \nAbout You\n\nPrevious managerial or team leadership experience within the commercial insurance claims market\nA minimum of 3 years' experience leading and developing teams\nStrong commercial insurance claims knowledge and technical expertise\nA proven track record of improving team performance and service delivery\nExcellent communication, coaching, and stakeholder management skills\nExperience using management information and reporting data to drive decision-making\nCert CII qualification (or currently working towards it) would be advantageous \nWhat's on Offer?\n\nSalary of £50,000\nHybrid working arrangement (2 days office, 3 days home)\nOpportunity to lead an established and successful commercial claims team\nCareer development within a growing and respected insurance business\nSupportive and collaborative working environment

Your new company \nComplaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis.\n\nYour new role \nYou'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to:\n\nConducting thorough, effective, and timely investigations into complaints of varying complexity\nMaintaining clear and consistent communication with customers throughout the complaint process\nBuilding strong relationships with a wide range of internal stakeholders to gather information and identify root causes\nProducing high-quality outcome letters outlining findings and actions taken to resolve complaintsThis role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement.\n\nWhat you'll need to succeed \nThe ideal candidate will have:\n\nProven experience in complaint handling within a regulated environment\nExperience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity)\nConfidence liaising directly with customers and collaborating with internal stakeholders\nStrong written communication skills, with the ability to produce clear, professional correspondence and reports\nThe ability to manage changing priorities and work effectively under pressureThis role is primarily office-based, with some flexibility to work from home depending on business needs.\n\nWhat you'll get in return \nYou'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team.\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Support Officer \n\nSalary: £34,092 - £40,109\n\nLocation: Birmingham – Hybrid (two days working from our Birmingham office, three days from home).\n\nHours: Full-Time\n\nContract: Permanent\n\nDue to an internal move, we are seeking a dedicated Business Support Officer to join our team. This is an exciting opportunity to play a key role in supporting the Senior Operations Manager with operational coordination, administration, and performance monitoring across our Corporate Resources Directorate.\n\nThe role offers an excellent opportunity to develop your skills and experience while making a meaningful contribution to the work of the General Dental Council.\n\nAbout you: \n\n- Experience providing administrative, operational, or business support within a corporate or operational environment.\n- Experience maintaining records, databases, and documentation with a high level of accuracy and attention to detail. \n- Understanding of contract administration, procurement administration, or supplier management processes. \n- Competent in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. \n- Ability to produce accurate reports, correspondence, presentations, and records. \n- Understanding confidentiality, information handling, and data protection requirements.\n\nAbout us: \n\nOur primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. \n\nBenefits:\n\nThe GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. \n\nTo support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. \n\nSome of our benefits include: \n\n- 27 days’ holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years’ service\n- Flexi-time scheme\n- Employer pension contributions up to 10%\n- Buy/Sell annual leave\n- Enhanced Maternity, Paternity and Adoption leave from 1 years’ service\n- Life assurance, income protection plan and enhanced sick leave policy\n- Staff discounts, including eye care contributions and discounted gym membership\n\nWe encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. \n\nHow to apply: \n\nFor further details about the role and to apply, please click the apply button. \n\nAs part of your application, you will be required to submit a supporting statement. As part of your supporting statement, we would like you to expand on your experience in the areas listed in the ‘About you’ section above. \n\nClosing date for applications is 23:59 on Sunday 21 June 2026\n\nPlease note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible. \n\nPlease no agencies unless instructed otherwise

Talentmark are recruiting for a QA Officer, to join a pharmaceutical company, based in Birmingham, on a 12-month rolling contract.\n\n The salary is around £30,000-£32,000 per annum.\n\n The Company:\n\n Our client are a Pharma manufacturing company who produce, import, and distribute bespoke medicines.\n\nThe Role: \n\nTo formulate company Quality policy and establish a Quality Management System.\nTo ensure QC testing of raw materials.\nTo carry out internal audits.\nTo archive manufacturing batch records.\nTo record internal incidents and implement changes through the CAPA system.\nTo record product-related complaints and investigate root causes.Your Background:\n\nGraduate in Pharmaceutical Sciences (BSc minimum).\nMinimum of 6 months’ experience in a GMP pharmaceutical facility.\nTo have knowledge of Quality Management Systems.Apply:\n\n It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.\n\n If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (Talentmark) and follow us to see our latest jobs and company news

Job: Supplier Quality Engineer\nLocation: Birmingham\nBasis: Permanent\nSalary: Competitive\n\nThe Supplier Quality Engineer with focus machined and casted parts as well as other standard materials. You will be entrusted with your own area of responsibility in claim management, Local supplier development, process development on supplier side as preventive quality work. You will be part of a technical purchasing team which directly contributes to our company's result through high service grade, and good supplier relations.\n\nJob Duties for Supplier Quality Engineer:\n\n Analyze deviations on components from Incoming inspection, Production and from customer with check plausibility\n Generation of complaints to suppliers and evaluation of there feedback (e.g. evaluation of 8D / quaf. Statements,..)\n Coordination of the necessary internal immediate measures and communication with the supplier, e.g. rework, sorting, return delivery, etc\n Participation in purchasing projects for Quality- planning and implementation relevant steps on the supplier side\n Ensuring implementation of preventive quality standards by suppliers\n Creating and coordination of testing and measurement concepts for supplier\n Request the necessary immediate measures and the final 8D reports from the supplier\n Reporting of Q-data\n Coaching of supplier in Q-methods\n\nQualifications for Supplier Quality Engineer:\n\n Degree and with proven years of experience in engineering, manufacturing, quality or purchasing quality, preferably with experience in machined or casted parts.\n\n You have experience in mechanical technology, mainly machining and casting furthermore in evaluation in measurement concepts\n You have project management skills and a structured way of working, with a strong willingness and motivation to learn. You have a pro-active and flexible working style and good communications skills.\n Experience in working with MS Office (Excel, PowerPoint, Outlook, etc.) is required. Experience in SAP is preferable.\n The job requires domestic and international travel.\n* Communication skills in English written and spoken is required.\n\nInterviews available immediately for the most suitable Supplier Quality Engineer

Quality Assurance Officer – Adult Residential Services\n\nRole Summary\n\nResicare is seeking a proactive and detail-oriented Quality Assurance Officer to support our adult residential homes in maintaining high standards of care, governance and regulatory compliance under CQC requirements.\n\nWorking closely with Registered Managers, senior leaders and operational teams, the postholder will support the organisation’s quality assurance framework through audits, governance oversight, inspection readiness activity, action plan monitoring and continuous improvement initiatives. The role will help ensure services remain aligned with CQC expectations across safe, effective, caring, responsive and well-led domains, whilst promoting a culture of accountability, learning and person-centred care.\n\nThis role forms part of Resicare’s wider quality and governance structure and will contribute to maintaining strong oversight systems, improving outcomes for residents and supporting services to evidence good practice consistently.\n\nKey Responsibilities\n\n Conduct routine and thematic audits across adult residential services, including care plans, risk assessments, medication records, incidents, complaints, safeguarding, health and safety, environmental standards, staff files and training compliance.\n\n Support homes to evidence compliance with CQC regulations and standards, including safe, effective, caring, responsive and well-led outcomes.\n\n Produce clear and professional audit reports, identify trends and themes, risk-rate findings where appropriate and support Registered Managers to implement improvement actions.\n\n Monitor and track action plans to ensure timely completion, escalating recurring, overdue or high-risk concerns appropriately through governance channels.\n\n Support services with inspection readiness activity, provider information requests, governance reviews and quality improvement initiatives.\n\n Assist in maintaining organisational oversight systems, dashboards, trackers and governance records to support effective quality monitoring.\n\n Deliver introductory and refresher training relating to documentation standards, compliance, governance expectations, care recording and regulatory requirements.\n\n Support learning and reflective practice following incidents, complaints, safeguarding concerns, medication errors and investigations.\n\n Work collaboratively with managers and teams to embed practical and sustainable improvements in day-to-day care practice.\n\n Participate in fact-finding activities, quality reviews and service improvement projects as delegated.\n\n Maintain professional relationships with managers and staff whilst providing constructive challenge and support where required.\n\n Promote a culture of continuous improvement, accountability and high-quality person-centred care across services.\n\nTravel Expectations\n\nThis is a regional multi-site role requiring regular travel between Resicare adult residential homes and occasional attendance at central office locations, meetings and training events.\n\nExpected travel includes:\n\n Regular visits across the assigned West Midlands Regional Portfolio\n\n Occasional short-notice visits linked to incidents, concerns or inspection preparation\n\n Attendance at governance meetings and organisational quality events\n\nBusiness mileage and the agreed car allowance will be provided in line with organisational policy\n\nPerson Specification\n\nEssiential\n\n Experience within health and social care\n\n Knowledge of adult social care and CQC expectations\n\n Strong organisational and communication skills\n\n Ability to analyse information and identify risks\n\n Competent using Microsoft Office systems\n\n Ability to travel independently between services\n\n Professional, solution-focused approach\n\n Understanding of safeguarding and confidentiality\n\nDesirable\n\n Previous QA, auditing or compliance experience ·\n\n Experience supporting inspections\n\n Training delivery experience\n\n Knowledge of Regulation 17 and governance frameworks\n\n Level 3 or above qualification in health and social care\n\n * Achieved CQC rating ‘Good’ or “Outstanding’\n\nWhy Join the Resicare Team...\n✨ £35,000 salary per annum (plus £3,500 car allowance)\n✨ Comprehensive training and ongoing professional development - accredited and degree level opportunities\n✨ Employee Assistance Programme and health benefits\n✨ Clinical Supervision\n✨ Be part of a growing, values-driven organisation.\n✨ Clear opportunities for career progression.\n✨ Refer a friend Scheme\n\nWe are looking for an experienced, passionate person who is committed to providing outstanding care and positive outcomes for adults in our care

Complaints Handler - Remote\n Banking & Financial Services\n Salary: From £30,000 per annum\n Location: Fully Remote - Work from Home from Day One \nHours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday\n Start Dates: Multiple intakes from June onwards\n\nWhy Join?\n\nThis is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression.\n\nAbout the Role\n\nAs a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. \nThis is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout.\n\nKey Responsibilities\n\nInvestigate and resolve customer complaints within agreed SLAs and deadlines\nHandle complex and regulated cases with accuracy and attention to detail\nCommunicate clearly with customers via telephone and written correspondence\nProduce high-quality case notes, reports, and documentation\nWork within compliance frameworks and identify any risks or non-compliance\nCollaborate with colleagues and wider teams to achieve the best outcomes\nManage a varied caseload while meeting productivity and quality targets\n\nWhat We're Looking For\n\nMinimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment\nStrong written and verbal communication skills\nAbility to manage workload effectively and meet deadlines\nConfident handling of objections and challenging conversations\nAdaptable and comfortable working in a fast-paced environment\n\nPersonal Attributes\n\nStrong focus on delivering excellent customer service\nAbility to remain calm under pressure and make logical decisions\nHigh attention to detail and organisational skills\nTeam player with a proactive and solution-focused approach\n\nTraining & Background Checks\n\nTraining: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay"\nPre-employment checks include: \nRight to Work in the UK\nCriminal Record Check\nCredit Check\nCIFAS and Sanctions checks\nAny additional relevant checks\nThis is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. \nDisclaimer\n CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Service & Retention Advisor\n\nAbout the Business\n\nWe are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. \nOur values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work.\n\nMain Purpose of the Role\n\nAs a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience.\n\nRole Requirements\n\nDeliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat.\nRespond promptly and professionally to customer reviews on public platforms.\nComplete additional operational tasks on a rota basis to support team requirements.\nWork towards individual and team KPIs, including customer retention targets, while maintaining a high level of accuracy and efficiency.\nEffectively prioritise workload to ensure urgent customer requests are addressed promptly.\nAccurately maintain customer information in line with GDPR requirements.\nTake ownership of customer issues and complaints, delivering positive resolutions within agreed timescales.\nManage payment disputes, returns and refunds in accordance with company procedures.\nUtilise retention tools and processes to reduce cancellations and improve customer retention.\nFollow all established processes and procedures to ensure consistently high standards of customer service.\nMaintain excellent product and business knowledge to provide accurate guidance and support.\nTake ownership of personal development through feedback, training and continuous learning.\nKeep up to date with products, campaigns and promotional activity.\nShare customer, product and competitor feedback with management to support continuous improvement initiatives.\nComplete all mandatory training, including health and safety requirements.\nContribute positively to team culture and recognition initiatives.\nDemonstrate company values in all aspects of the role.\n\nQualifications & Experience\n\n2-3 years' experience within a customer-focused role.\n2+ years' experience using Microsoft Office and/or Google Workspace.\nPrevious customer retention experience is essential.\nBasic to intermediate computer skills.\nStrong written and verbal communication skills.\nExcellent spoken and written English.\nProfessional and confident telephone manner.\nAbility to multitask and effectively prioritise workload.\nStrong organisational and administrative skills.\nExperience working within a fast-paced environment.\nExcellent complaint handling and problem-resolution skills.\n\nSkills & Attributes\n\nPassion for delivering exceptional customer service.\nStrong communication and relationship-building skills.\nCollaborative and team-oriented approach.\nSelf-motivated and proactive mindset.\nExcellent organisational and problem-solving abilities.\nResilient and adaptable to changing priorities.\nResults-focused with a commitment to achieving targets.\nPositive, enthusiastic and adaptable approach to work.\n\nIncentives & Rewards\n\n34 days annual leave including bank holidays.\nHybrid working pattern - 3 days office based and 2 days working from home.\nAnnual bonus scheme.\nHealth Cash Plan.\nLife Assurance.\nSupportive and collaborative working environment where employees are valued and recognised.\nRegular social events and team activities.\nStructured learning, development and progression opportunities.\nCycle to Work Scheme.\nEmployee discount programme for family and friends.\nComplimentary company products.At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

Deliver high-quality customer support to Spanish-speaking clients through phone, email, and live chat. Resolve customer issues and complaints in a timely manner to ensure customer satisfaction. Familiarity with customer support tools and platforms is an advantage.

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Social Housing Complaints Officer. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders. For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on.

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association.You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business .You will receive: • £18 P/H, • 3 months worth of work (covering long term sickness), • 37 hours a weekThe successful candidate will be responsible for:, • Working with teams across the group developing and delivering communications which support the organisations message and services to keep customers safe in their homes, • Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvementYou will need:, • Experience in a customer facing role with strong face to face and telephone skills, • You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester, • Data Entry