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TEAM MEMBER JOB DESCRIPTION We are seeking a dedicated and customer-focused Team Member to join our dynamic team. This role involves working across all areas of our operation, including cooking, cleaning, serving, and food preparation. You will play a key part in maintaining our high standards of Quality, Service, and Cleanliness, while ensuring every customer enjoys a great experience. We pride ourselves on a positive work environment that fosters teamwork and growth. If you're enthusiastic, adaptable, and passionate about customer service, we’d love to have you on board! Key Requirements: - Adherence to strict hygiene and grooming standards. - A full uniform will be provided, excluding jeans and shoes. TEAM MEMBER RESPONSIBILITIES: - Food Preparation & Cooking: Prepare and cook a variety of menu items, including burgers, chicken, fried products, and shakes, while following daily prep schedules. - Customer Service: Operate tills and deliver exceptional service with a friendly and helpful attitude. - Order Accuracy: Check and pack orders accurately, ensuring all items meet quality standards. - Order Presentation: Present orders to customers in a professional and timely manner. - Restaurant Cleanliness: Maintain cleanliness throughout the restaurant, keeping workstations and common areas tidy. - Customer Issue Resolution: Address customer inquiries and resolve complaints professionally to maintain satisfaction. - Team Collaboration: Work effectively in a team environment, utilizing different styles and methods as needed. - Adaptability: Stay organised and calm during busy periods, ensuring smooth and efficient service. - Communication: Exhibit strong communication skills with team members and customers alike. - Professionalism: Maintain high personal standards of work, hygiene, and behaviour at all times. What We’re Looking For: - A positive attitude and willingness to learn. - Ability to handle fast-paced environments while staying calm and efficient. - Excellent communication and teamwork skills. - A passion for providing exceptional customer experiences Salary: depending on experience
Role: Property Claims Handler Term: Permanent Location: Remote UK based only (occasional travel may be required for training/meetings) Sedgwick Resource Solutions are looking for a property claims handlers for a growing team who throughout their employment with Sedgwick, will be 'loaned' out to internal and external clients, and teams to offer their claims expertise. This opportunity enables suitable candidates to enhance their current skillset, network with a diverse book of clients, develop their knowledge on variety of systems, and still be supported by your team. Key responsibilities include: - Handling property claims from start to end. - To respect client protocols and other matters of importance to the client when working on an assignment. - To deliver a high-quality service for clients and internal teams where required. - To achieve expected levels of productivity and quality as determined by the role and assignments concerned. - Handling complaints in line with FCA regulations. - To apply a flexible and open-minded approach and being available to work on varied workstreams as determined by the business. - To uphold Sedgwick values when working on client assignments. - To be comfortable discussing outcomes and claims with the client and policy holders on a professional basis. Your Skills/Experience - 1+ years in end-to-end claims handling within home/property/subsidence or commercial. - Negotiation skills. - Ability to deal with change e.g. using different systems, learning different policies and processes. - Proven customer service skills. - Flexible approach. - High levels of integrity and professional. - Ability to build and maintain lasting relationships with colleagues, clients and policyholders. What will you get for this role? - Remote working (occasional travel to meetings/training may be required). - Excellent healthcare scheme. - Reward and recognition scheme. - Paid qualifications and rewards on completion. - Access to E-learning and internal training schemes. - Access to internal vacancies with plenty of career progression available. - Pension scheme above the statutory minimum. - Holiday allowance of 25 days plus bank holidays. - Buy more holiday. - Death in service cover. - Health insurance. - Discounts on various products and services. - Employee assistance programme for employee wellbeing. Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check. Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. Where roles are advertised as remote working successful candidates will be required to work in the UK only.