Complaints jobs in BirminghamCrear alertas

A UK economic regulator is hiring high-calibre students and recent graduates to join its Casework and Enforcement team, working on real disputes, legal frameworks and customer protection in the water industry. If you're an undergraduate looking at placement options for 2026, a finalist or graduate with less than 3 years experience, and interested in a career in the world of economic regulation, read on! This is a rare chance to work inside national regulation, investigating cases that impact millions of customers and shaping how water companies are held to account. Key Criteria (what we’re screening for) You should meet most of the following: Education • On track for or achieved at least a 2:2 degree in:, • Law, Economics, Politics, International Relations, Business, History, Geography, Environmental Studies, Engineering, • Or a closely related subject, • Or a Level 3–5 apprenticeship in a relevant area, • Must be on a sandwich degree or a recent graduate/apprentice (within 3 years) What this role actually is This placement sits inside the team that handles complaints, disputes and enforcement across the water sector. You’ll be part of the group that: • Investigates failures by water companies, • Protects customers and communities, • Enforces legal and regulatory obligations What you’ll be doing You’ll support case teams that deal with: • Customer disputes and complaints, • Water company failures, • Licence applications from new providers, • Reviewing and analysing case information, • Applying legal and policy frameworks, • Assessing evidence and drawing conclusions, • Supporting decision-making and reporting What you’ll gain You’ll be part of a structured Professional Placement Programme, with: • Formal training and monthly development sessions, • Mentoring, coaching and a dedicated buddy, • Exposure to senior decision-makers, • Regulation and compliance, • Policy and legal frameworks, • Stakeholder management, • Analytical decision-making Skills & mindset • Strong interest in law, policy or regulation, • Comfortable analysing data, documents and evidence, • Able to explain complex issues clearly in writing and conversation, • Curious, resilient and adaptable, • Confident working in a professional, regulated environment Location & package • Birmingham (B5) or London (E14), • Hybrid working, • 12-month paid industrial placement, • £28,000–£31,000 salary, • Excellent pension, leave and public-sector benefits Why this matters This placement gives you experience that most graduates never get access to: working inside a national regulator, dealing with real cases, real laws and real company accountability. It’s a launchpad into careers in: • Law and regulation, Public policy, Government, Economics, Consultancy, Sustainability and infrastructure.

You’ll play a key part in helping a growing broking team deliver high-quality advice and service. This isn’t a heavy compliance position - it’s about supporting your colleagues, shaping best practice, and making a real impact on how the team performs. It’s compliance with ‘small c’… the people stuff, ensuring they are compliant and offering best class service to clients. It isn’t heavily laden with reporting, complaints, FCA or PRA. What you will do: • Review files across new business, renewals, and mid-term adjustments to ensure consistency and quality., • Give practical feedback that helps colleagues improve and grow in their roles., • Spot trends and identify training needs so the team can work more effectively., • Work closely with operational and technical colleagues to improve processes and workflows. Influence the team culture, helping to raise standards of advice and service across the business. What you will bring: • Strong experience in commercial insurance, ideally in broking or underwriting., • Experience in file reviews, quality assurance, or technical assurance., • Confidence in giving constructive feedback and coaching colleagues., • Analytical skills to identify patterns and trends., • Strong communication skills and comfort collaborating across teams. What’s in it for you: • Autonomy and responsibility - you’ll shape how the team works and see the impact of your contribution., • Flexible working - hybrid role with 60% home-based working., • Competitive rewards - up to £55,000 base salary, plus 10-15% bonus, generous pension and 25 days’ leave plus bank holidays., • Supportive culture - training, guidance, and a growing team where your expertise is valued., • Work-life balance - family-friendly policies and wellbeing benefits. If you are someone who enjoys using your commercial insurance expertise to make a difference, support others, and take on more responsibility, this role could be the next step in your career.

Reporting to the leader of the UK division, the Quality, Returns and Environmental Engineer is responsible for managing all quality and environmental initiatives to raise the performance of brands. Responsible for the creation and ownership of a Company-wide quality management system (QMS) for the UK region, with additional responsibility for Environment, the Quality, Returns and Environmental Engineer, implements measures, checks and audits to improve processes that lead to a continuous improvement in quality and environmental performance, and provides tools to ensure legal compliance as well as compliance with, and the management of, Company accreditations. This role ensures quality control and consideration of environmental impacts in the design, production and testing of products. The Quality, Returns and Environmental Engineer holds all relevant departments accountable for meeting standards and deadlines associated with E and QMS. Key Responsibilities: Overall ownership and responsibility for the structure and content of the Quality and Environmental Management System Responsible for the implementation, maintenance, and continuous improvement of the Quality and Environmental Management System documentation to meet the business needs. Development, implementation, revision, and maintenance of quality and Environmental standards & associated records to ensure compliance to current ISO9001:2015 certification. Liaise, lead, and implement other relevant standards as identified as required. Responsible for ensuring the company certification programme is maintained. Hosting audits and responding to audit findings within the required timescales Design and implement company Internal Audit Schedule Conduct internal audits in accordance with the Internal Audit Schedule Advise and if necessary, carry out Supplier and associated Sub Supplier audits as and when deemed as required. Owner of the CAPA (Corrective Action and Preventative Action) programme Responsibility for supplier product non-conformance records and reports to the Management Team areas of risk/noncompliance providing solutions where possible. Manages and reports to the leadership team on customer complaints trending and analysis. Provides guidance and support to the Management Team in aspects of the business as required. Support engineering efforts by setting the standards for quality assurance and environmental compliance in all projects. Design procedures for process control. Hands-on management of product returns. Interface with vendors, customers, department leadership teams, and suppliers to ensure quality control and environmental compliance at every level of product development. Requirements: Significant experience in a Quality & Environment Manager or SHEQ role. Certified internal auditor or of long-standing demonstrable experience. Extensive working knowledge of ISO 9001:2015 and 14001:2015. Proven practical experience of managing EQMS. Results driven professional that can hold project teams accountable for both quality and timelines. Experience of working with far Eastern suppliers. Experience in ERP systems such as NetSuite is desirable. Computer literate – proficient in the use of Microsoft office Knowledge of the automotive industry is desirable. Mayflower is acting as an Employment Agency in relation to this vacancy..

About us Founded in 2005, TXO is the global partner for the entire technology lifecycle. We help industries optimize, manage, deploy, and resell technology. Our vision is to make technology more sustainable, reduce costs, minimize waste, and maximize impact. We help companies worldwide increase efficiency, control costs, and achieve environmental goals. By applying circular economy principles, supporting EOSL, and responsible asset recovery, we extend the lifespan of infrastructure while reducing economic and environmental impacts. Through urban mining and asset recovery, we help reduce dependence on raw materials, thereby increasing performance, profit, and purpose. We operate globally with key hubs in the UK, US, Sweden, France, Germany, Australia, Japan, and Brazil. With the support of TowerBrook Delta, we are accelerating the transition to a smarter, more sustainable network ecosystem. Join our team and shape technology for a more sustainable future. Job function Reporting to the Sales and Internal Account Team Manager, the Internal Sales Account Manager plays a key role in driving new business engagement and supporting Global Account Directors across their customer portfolios. This role focuses on managing customer relationships, identifying growth opportunities, supporting quotations and tenders, and ensuring an excellent customer experience. Acting as a primary point of contact for customers, you will ensure clear communication, realistic expectations, and timely delivery of solutions. This is an ideal opportunity for an ambitious, energetic sales professional who thrives in a fast-paced, evolving environment and is motivated by sustainability and long-term value creation. Specific responsibilities Account Management & Customer Engagement • Manage relationships across nominated Global Account Director customer portfolios, • Act as a key point of contact, handling customers’ day-to-day requirements, • Develop and maintain long-term, trusted relationships with high-volume clients, • Ensure customers have a clear understanding of TXO’s full portfolio and capabilities, • Handle complaints and resolve issues promptly, ensuring successful outcomes Sales Growth & New Business • Drive new business engagement across existing and prospective customers, • Identify, develop, and convert sales opportunities within assigned accounts, • Generate new business through existing and potential customer networks, • Set, track, and report on sales targets aligned with company objectives, • Suggest actions to improve sales performance and identify growth opportunities Collaboration & Internal Support • Support Global Account Directors with customer relationship management, quotations, and new business generation, • Attend customer meetings alongside Global Account Directors when required, • Collaborate with internal teams to ensure customer needs are met effectively, • Support RFP and tender documentation where required, • Assist with high-severity requests or issue escalations Reporting & Administration • Maintain accurate CRM records and account documentation, • Report on account performance, pipeline activity, and transaction status, • Communicate progress on monthly and quarterly initiatives to stakeholders Daily Activities • Reviewing sales targets and account performance, • Engaging with customers via phone, email, and video conferencing, • Identifying and progressing new sales opportunities, • Preparing and negotiating quotations, • Updating CRM systems and responding to customer enquiries, • Coordinating internally to ensure customer satisfaction, • Participating in sales meetings or training sessions as required Essential Skills & Experience • Proven experience as a Sales Account Manager or Sales Account Executive, • Strong track record of achieving or exceeding sales targets, • Hands-on sales experience with a customer-centric approach, • Understanding of sales performance metrics and pipeline management, • Excellent communication and negotiation skills, • Strong business acumen with a problem-solving mindset Personal Attributes • Thrives in a fast-paced, evolving environment, • Comfortable taking ownership and driving progress independently, • Brings a challenger mindset, always seeking better ways of working, • Motivated by sustainability and aligned with TXO’s mission and values Rewards • Competitive Base salary, • Pension, • Life Insurance, • 25 days holidays, • Hybrid working, • Opportunities for professional development and training, • Supportive and collaborative work environment

Job Title: Hardware Design Engineer Salary: C£40k -£45k pa (DOE) plus excellent benefits package. Location: West Midlands Our Client: Our client is a genuine market leader and global supplier of specialist equipment, solutions and services, for the Police, Military, Government and Industrial sectors, with many years of experience. Specialising in the design and manufacture of communications accessories for all radio makes and models. Our client supply body-worn, mobile and static video surveillance equipment and offer installation services to all types of technical equipment into vehicles, both covertly and overtly. This service covers all the UK at our fully equipped installation workshop, or at the Customers premises. Our client works closely with Motorola as an Application Partner in both DIMETRA and MOTOTRBO systems. Teaming up with Motorola to produce solutions that support DMR and TETRA radio users, along with their diverse requirements across the globe, to ensure critical specialisms are fully supported for demanding roles. The company operates from a single site on the outskirts of Birmingham and is within walking distance of good transport links for airport, rail or local bus services in support of employee parking. The Role: The Technical Support team provides comprehensive assistance across multiple departments, including Production, Video Support, Specialist Vehicle Operations, and Sales. We are seeking a highly motivated Hardware Design Engineer who can take ownership of tasks involving product PCB redesign, issue resolution, and production support across a diverse range of products. Specific duties and responsibilities Schematic Design Ability to read and create schematic diagrams for company products. Fault Diagnosis Skilled in troubleshooting and repairing faults on products, using supporting documentation for items returned by customers or identified during production builds. Continuous Knowledge Development R&D Willingness to expand technical knowledge of company technologies, including research, component releases, and understanding radio systems to meet specific task requirements. Product Testing Comprehensive understanding of product functionality, associated radio connections, and correct testing procedures. Team Support Ability to provide assistance to any team member seeking help. If unsure, take ownership of the issue and escalate to the appropriate resource. Product Development & Future Technologies Contribute to product development initiatives and stay informed about emerging technologies relevant to the company’s offerings. The Candidate Electronics Expertise Prior experience in the electronics industry is essential, including the ability to diagnose faults, design & interpret schematics, and work down to component level. The role involves PCB-related tasks, such as schematic/circuit design as well as PCB layout. This will then bring the PCB to a complete assembly. Practical Skills Strong soldering skills are required, along with proficiency in using technical equipment such as multi-meters, oscilloscopes, signal generators, and PCB rework tools. Software Knowledge: o Jira o KiCAD (Mandatory) o Altium (Only for legacy PCB conversion to KiCAD) o Microsoft Office 365 Suite Communication Demonstrates strong communication skills within the team and across the company, providing support and collaboration when required. Problem Solving Proficient in diagnosing technical issues within product ranges by reviewing schematics or drawings, identifying faults, and coordinating corrective actions with the assembly team. Job-Specific Skills KiCAD knowledge is mandatory within this role. Innovation Collaborates within the Technical Support Department to discuss and refine product designs. A strong understanding of customer needs ensures products are optimized with features and capabilities that enhance the end-user experience. Organisation and Project Responsibility Takes pride and ownership in products developed by the team. In the event of faults or customer complaints, works proactively with the team to resolve issues and ensure product quality.

We are seeking an experienced Concrete Technical Manager to lead and oversee all technical aspects of concrete production, quality, and compliance. Key Responsibilities: • Manage and optimize concrete mix designs to meet project and client requirements, • Ensure compliance with industry standards, specifications, and regulations, • Oversee quality control and testing procedures for raw materials and finished concrete, • Provide technical support to production, sales, and site teams, • Investigate and resolve technical issues, non-conformances, and customer complaints, • Drive continuous improvement in product performance, durability, and cost efficiency, • Train and develop technical and laboratory staff, • Liaise with clients, consultants, and regulatory bodies on technical matters, • This will involve working in the UK and across Europe ( unsure on the split currently) Requirements: • Degree in Civil Engineering, Materials Engineering, or related field, • Be able to read and understand specification documents, • Strong background in concrete technology and materials science, • Proven experience in ready-mix or precast concrete industry, • Knowledge of relevant standards (e.g., ASTM, BS, EN, ACI, or local codes), • Leadership and team management skills, • Strong analytical and problem-solving abilities, • Excellent communication and reporting skills Preferred: • Professional certification in concrete technology, • Experience with admixtures, sustainability, and performance-based concrete We Offer: • Competitive salary and benefits, • Career growth opportunities, • Dynamic and professional working environment

The Situation MTRX is producing 500+ ads monthly for 7-8 figure e-commerce brands across the UK and US. We're on track to be the #1 creative performance agency in the UK. The problem? Production is the bottleneck and we need to scale the team up. (We have 1 producer atm) Scripts land 48 hours before shoots. Wrong actors get cast. Shoots run late. Reshoots drain profit. What You're Walking Into You'll own production end-to-end for Pods 3 & 4 (10-12 shoots/month). Not coordinating. Not assisting. Owning. This means: • Scripts locked 7-10 days pre-shoot, • Actors cast with avatar precision (age, accent, tone, energy), • Shoot sheets, call sheets, and logistics airtight before shoot day, • Zero chaos on set, • Assets delivered clean to editors same-day, • Maintain rolling production Gantt by pod/brand, synced to creative strategy timelines, • Convert approved concepts into shootable plans (scenes, timings, dependencies, prop lists), • Capacity plan to max 5 shoots/week without team burnout, • Run casting calls 7+ days before shoots, • Read every script in detail — understand tone, avatar, demographic, • Match actors to scripts with zero tolerance for miscasts, • Issue actor packs: script, wardrobe/hair notes, call times, NDAs, payment terms, • Guarantee actors receive scripts 4-5 days in advance (not 48 hours), • Confirm crew (camera, gaffer, audio, runner, BTS) and equipment lists, • Book studio/location with setup buffer, • Own props/product procurement 7+ days prior, • Produce call sheets + shoot sheets (scene order, timings, talent, wardrobe, props, contingencies), • Lead T-7 pre-production call (Creative Strategy, Post, Crew), • Lead from setup to wrap, keeping everything on schedule, • Ensure every script line, beat, claim, and legal disclaimer is captured, • Handle podcast/debate/buzzer-style formats with host cues and B-roll notes, • Guarantee actors arrive on time and fully briefed, • Solve issues in real-time before they become problems, • Making sure A1 actors are set, • Making sure actors know their lines and fit the brand, • Make sure the whole crew knows what needs to be done, • Set design — Oversee layout, props, depth. No flat or improvised sets., • Framing & headroom — Proper camera framing every time. Zero editor complaints., • Actor direction — Coach tone, pronunciation, pacing, energy, body movement, gestures, • Reference-driven execution — Study top competitor videos (provided by Creative Strategy), then execute at that levelPost-Production Loop, • Deliver assets cleanly to editors with clear notes, • Audit all existing actors: performance reliability, script delivery, avatar match, brand fit, • Build new database by archetype ("masculine 30-40," "debate host," "friendly explainer"), • Include reels, photos, notes, rating scores, • Source fresh talent monthly across platforms, agencies, inbound creator funnels, • Rotate out underperformers, maintain a "hot list" of top performers Think 5 steps ahead — Plan for the week and month, not just the day Proactive > Reactive — Update before being asked. Solve before being told. Founder mindset — You own outcomes, not just tasks. This is your department. Elite communication — Visible on Slack. Reply within 1-2 hours. Never leave anyone chasing. Ask early, not late — Night-before problems are leadership failures. Escalate as soon as you see risk. Systematize everything — Use checklists, SOPs, task boards. If it's repeatable, it's documented. Raise the standard — Average actor quality and missed scripts are the weak points you're here to fix. What Success Looks Like (KPIs) Hard metrics: • 10-12 shoots/month delivered on time, zero reshoots, • 100% of scripts locked 7-10 days pre-shoot, • 100% of actors cast 7+ days out, • 100% of actors receive scripts 4-5 days in advance, • Zero same-day logistics issues, • Proactive updates without being chased, • Issues flagged and solved 48+ hours before shoots, • Creative quality increases (measured by winning ad %), • 2+ years producing video content at scale (agency, brand, or creator economy), • You've managed 8+ shoots/month independently and kept quality high, • You understand casting — you can read a script and visualize the exact person who should deliver it, • You thrive in organized chaos and think systematically under pressure, • You've built production workflows from scratch (Gantt charts, call sheets, talent databases aren't foreign concepts), • Experience with high-performance ad creative (especially DTC/e-commerce), • You've worked in fast-scaling agencies where "good enough" wasn't acceptable, • You've hired, vetted, or managed talent pools before, • You need hand-holding or constant direction, • You wait to be told what to do instead of figuring it out, • You think "good enough" is fine when time is tight, • You're uncomfortable giving direct feedback to actors or crew, • Join a 6-figure/month agency on track to dominate the UK market, • Own an entire department and build it your way, • Work with 7-8 figure brands doing serious volume, • 20+ people who are trying to build an empire, • High standards, low tolerance for mediocrity, • You'll work directly with another producer (Pods 1 & 2) to share best practices and maintain consistency, • This role has a ceiling as high as you want to take it Performance bonuses: TBD based on KPIs (winning ad %, zero-reshoot rate, on-time delivery) Location: London-based (shoots happen in-person) Reports to: Hamza (Founder) Start date: ASAP Include: • Your CV/portfolio — Show us shoots you've produced, especially at scale, • A 90-second Loom video answering:, • Walk us through the most chaotic shoot you've ever managed and how you solved it, • What's the biggest production mistake you see agencies making?, • Why do you want this role specifically? This is for someone who wants to own production end-to-end, set elite standards, and prove that world-class creative doesn't require chaos. If that's you, apply. If it's not, save us both the time.

Food Safety Compliance Manager About the Role: We are seeking an experienced Food Safety Compliance Manager to lead food safety, quality, and compliance across our site(s). This is a senior, hands-on role responsible for driving high standards in food safety, legality, and quality, while leading and developing Technical, QA, and Hygiene teams. You will play a key role in maintaining and continually improving the Quality Management System, ensuring compliance with BRC, HACCP, and all relevant UK and EU food legislation, and acting as the main point of contact for external auditors and regulatory bodies. Key Responsibilities • Drive site compliance with food safety (HACCP), quality (BRC), hygiene, and legal standards, • Ensure ongoing compliance with customer, regulatory, and certification requirements, • Lead, manage, and develop the Technical, QA, and Hygiene teams, • Promote a strong food safety and quality culture across the business, • Maintain, review, and continuously improve the Quality Management System (QMS), • Plan and manage internal audits and BRC audits, • Act as the primary point of contact for external bodies, including EHO and certification bodies, • Build strong relationships with suppliers and conduct supplier audits, • Manage product specifications and support commercial teams with customer requirements, • Oversee new product launches, including artwork approval, • Ensure product specifications and labelling meet food safety, quality, and legal standards, • Drive site KPIs, reduce complaints, and improve processes and performance, • Lead investigations into non-conformances and implement effective corrective actions, • Communicate key risks, non-conformances, and performance updates to senior management, • Support informed decision-making through accurate reporting and analysis Key Skills, Qualifications & Experience • Degree or HND in Food Science or a related scientific discipline, • HACCP Level 3 or 4 (essential), • Level 4 Food Safety Management (essential), • Lead Auditor qualification (essential), • Extensive proven experience in a technical or quality management role within food manufacturing or FMCG, • Strong leadership, decision-making, and problem-solving skills, • Excellent written and verbal communication, • Sound understanding of UK and EU food law and retailer standards, • Highly organised and detail-focused, • Self-motivated and resilient, • Able to perform effectively in a fast-paced, high-pressure environment

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. JOB PURPOSE The Hub Manager is a key member of the Quadrumvirate Hub Leadership Team, serving as the non-clinical professional lead for the Hub team. The Hub Manager is also a member of the Hub Dyad, and is the Non-Clinical Accountable Officer for their cluster. The Hub Manager is accountable for all non-clinical activities and KPI across their cluster, including the delivery of a high-quality patient experience and commercially successful business. This includes people management of all non-clinical staff members across the cluster, and supporting colleagues across the Quadrumvirate Hub Leadership Team. DUTIES AND OBJECTIVES Reporting to the UK Operations Director, serving as the cluster Non-Clinical Accountable Officer and key partner to the cluster Clinical Accountable Officer, leading all non-clinical elements of the hub and its associated satellites to drive world class patient care and a financially efficient business, including but not limited to the following: • Leadership of the cluster non-clinical team, including Deputy Hub Manager, Administration Manager, Patient Coordinators and Receptionists, and other future roles that may be introduced as the team grows and evolves, • Cooperative line management with the Hub Clinical Lead of the Hub Nurse Manager and Hub Lab Manager, with specific accountability for all non-clinical duties, • Operational leadership of the cluster, ensuring the patient centric, operationally effective, and financially efficient running of the business on a day to day basis, in partnership with the Quadrumvirate Hub Leadership Team, • Commercial management of the cluster including all pay, non-pay, and capital expenditure, ensuring cost effective and financially sustainable use of resources, • Driving of clinic growth, productivity, and efficiency, aligned to UK driver metrics, bonus criteria, and strategic objectives, including the support of the setting of such objectives, • Management of local clinical capacity to ensure maximal patient contact and progression through the patient pathway, with a particular focus on initial consultation, conversion, and sales targets, • Leading the delivery of local improvement projects and standalone projects following best practice methodology and change management processes, • The creation, improvement, and participation in local, organizational, and clinical governance to ensure a high performing and productive clinic, including intervention and performance management where achievement is not sufficient, • Oversight and management of the cluster workforce to ensure a capacity and demand mapped service, optimized for efficient service delivery and a delightful patient experience. This includes ownership of all recruitment, performance management, ongoing management, and other reasonable duties conducted with the support of HR and in accordance with company policies, • Ensure that non-clinical colleagues across the cluster receive an excellent standard of onboarding, professional development, and holistic support. This should include the development of, and progression through, profession specific competency frameworks and training pathways, • Supporting the development of a positive culture of patient centric care, commercial excellence, and professional accountability, • Ensure fit for purpose, aesthetically appropriate, and appropriately maintained estates and facilities, in keeping with a high-quality patient experience, • Ensure and support the purchase, maintenance, and use of non-clinical equipment across the cluster, including the management of capital expenditure aligned to business commercial objectives, • Delivery of all legislative and regulatory requirements as governed by the HFEA, • To be responsible for, and cooperate with, all efforts to manage appropriate complaints, legal proceedings, and incidents across the cluster in accordance with company policy, • Work with the Central Quality Team to ensure that at all times all sites within the local Hub have robust Business Continuity Plans including all associated audits, training, and maintenance, • Serve as the Hub Health & Safety Officer, complying with all statutory requirements and escalating where issues and risks cannot be appropriately managed or resolved locally, • Other reasonable requests made by the IVIRMA Northern Europe Senior Leadership Team Key Results / KPIs: • Achieve high patient satisfaction scores in line with company benchmarks., • Meet or exceed financial targets and KPIs for revenue and cost management., • Ensure team performance targets are met and promptly address any issues., • Foster staff development and retention through effective training and feedback., • Maintain optimal operational efficiency in resource and facilities management. Skills: • Empathy and Patient Focus: The ability to understand and prioritise patient needs and deliver exceptional customer service., • Performance Management: Skills in monitoring, reporting, and managing performance, with the capability to develop and implement contingency plans., • Financial Acumen: Understanding of budgetary management, P&L accounts, and financial performance optimisation., • Operational Efficiency: Skills in resource management, maximising capacity, and ensuring efficient use of staff, facilities, and equipment., • Leadership and Team Management: Strong leadership qualities, capable of motivating and managing teams, providing feedback and fostering a positive work environment., • Communication: Excellent verbal and written communication skills for effective interaction with staff, patients and directors., • Organisational Skills: Ability to multi-task, prioritise effectively and manage a fast-paced environment., • Regulatory Compliance: Knowledge of statutory policies and regulations, including HR, health and safety, CQC and HFEA requirements., • Problem-Solving and Decision-Making: Ability to address and resolve issues promptly, with a strategic approach to overcoming challenges., • Change Management: Adaptability to handle change and challenges in a dynamic healthcare environment., • Customer Service Excellence: A passion for delivering a world-class healthcare experience for patients. Experience / Personal Specification: Essential: • Minimum of three years of management experience in private health, beauty/spa, hospitality, retail, or service sectors., • Proven experience in a target-driven, fast-paced environment., • Excellent people management skills, with a track record of building and leading high-performing teams., • Strong organisational and communication skills., • Experience with P&L accounts or budgetary management for cost control., • Good understanding of statutory policies, including HR and health and safety. Desirable • Positive, ‘can do’ attitude with the ability to handle change and challenges., • Demonstrated drive, determination, and the ability to navigate daily management challenges., • Experience with CQC policies and procedures is a distinct advantage. Experience & Qualifications • Degree level education or equivalent, • Operational leadership experience, preferably within the healthcare sector, • Verifiable track record of performance, financial, and quality improvements, • Competence in managing local teams and financial budgets CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, clients, staff and Create Health Clinics’ business in accordance with the HFEA Code of Practice, the Code of Confidentiality of Personal Health Data, the Korner Report on confidentiality, the Data Protection Act 1998 and Caldecott principals. CONSCIENTIOUS OBJECTION The Human Fertilisation and Embryology Act 1990 specifies that “No person who has a conscientious objection to participating in any activity governed by this Act shall be under any duty, however arising, to do so. In any legal proceedings the burden of proof of conscientious objection shall rest on the person claiming to rely on it.” HEALTH & SAFETY Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. RISK ENGAGEMENT All staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigations undertaken. EQUAL OPPORTUNITY Create Health Clinic has adopted an Equal Opportunities Policy and all employees must be aware of their obligations to abide by the spirit and nature of the Policy to avoid direct, and indirect, discrimination. CONFLICT OF INTEREST Create Fertility and IVI RMA is responsible for ensuring that the service provided for patients in its care meet the highest standard. Equally, it is responsible for ensuring that staff do not benefit their family or friends.

Leisure Centre Manager – Sports, Leisure and Fitness Northfield, Southwest Birmingham £37,000 + excellent benefits We are looking for a Leisure Centre Manager to assume responsibility for a state-of-the-art sports, leisure and fitness centre in Northfield, Southwest Birmingham. This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym and junior and adult studio timetable, clubs and holiday programmes. You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve. They continue to invest in their teams, their facilities and services, and are adding more centres to their portfolio so this is a fantastic opportunity to develop and advance your career in the future. Overview of the role • Lead and manage the Duty Manager teams, including recruitment, development, and performance management., • Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order., • Working with the fitness and aquatics teams to improve the customer experience and customer retention., • Support with managing the budgets and delivering the business plan., • Handle customer enquiries, complaints and ensuring high levels of service delivery., • Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month. Benefits • 21 days annual leave plus Bank Holidays + your birthday off, • Up to 6% employer matched pension contribution., • Free on-site carpark., • Free gym membership and big discounts on clubs, programmes, F&B and retail., • Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities. The ideal candidate: • Passionate about delivering a great customer experience and increasing the health and wellbeing of your community., • Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations., • Experience in coaching, developing, leading and organising large teams., • Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step., • Hold your National Pool Lifeguard, First Aid at Work and pool plant operators’ qualifications OR willing to undertake them through the company as part of the onboarding process., • Have your own transport or living close to Northfield southwest Birmingham for easy access to the centre on a shift basis. For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.

About the Role We are seeking experienced Complaints Officers to join a busy Social Housing team within a West Midlands local authority. You will be responsible for managing and responding to Stage 1 complaints, ensuring timely, accurate, and customer-focused resolutions in line with statutory and

Are you a motivated, passionate, and experienced professional with a strong interest in Higher Education Quality Assurance and Enhancement? Do you have experience in assuring and enhancing the quality of Higher Education Apprenticeships, alongside a sound understanding of managing student complaints

Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.Anticipates guests needs and takes them into consideration.Handles guest complaints if they have not been addressed by team members and provides a prompt resolution.Conveys the hotels image and ethos

You'll apply your academic knowledge to real-world challenges working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints tre. And we're offering students the chance to intern in our Customer Experience Team where you'll gain hands-on exp

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

People rely on legal services at key times in their lives whether its buying a home, dealing with bereavement, having issues at work, ending a marriage, or being involved in legal action.These things really matter and thats why the Legal Ombudsman really matters.If people cant sort out a problem w

An Assistant Manager is the go-to person in the store on shift.

Key Responsibilities * Carry out food hygiene inspections across a range of food premises in line with the Food Law Code of Practice * Investigate food complaints, infectious disease notifications, and food-related incidents * Provide advice and guidance to food business o

Head of Policy (Household or Non-Household).CCW is the independent, passionate voice for water consumers across England and Wales.Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion.

Job description: The Role This role is for a Field Based Technician who will maintain, install and service vending machines. They will have customer contact but this role is not a customer service role. This position will be covering Scotland, this is a large area so travel is expected. Who are we? Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding. As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development. What is the role? We are seeking a field based Customer Service Technician (CST) to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. This position will cover Scotland, you should be located within this area. The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values. Key responsibilities will include: • Installation of our machines at customers’ sites, including the delivery of training and building customer relationships, • Proactively maintaining and repairing our machine base to the defined standards, • Decommissioning machines that require movement and reinstalling when the customer is ready, • Understanding and complying with all Health & Safety requirements and regulations, • Meeting core operational objectives and driving account profitability, • Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs, • Be able to travel outside of own territory to support other areas and regions when the business requires support, • Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year, • Accurate management of spares to minimise cost and eliminate stock-outs, • Ownership of local problems through to resolution to maximise customer satisfaction, • Leading and participating within the team environment, including attendance at team meetings, • have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred), • have experience within a Customer facing role dealing with issues/complaints effectively, • have experience within a technical or mechanical role which requires fault finding and fix, • be competent at using Microsoft Office applications; Outlook, Excel, Word, • be a strong communicator with the confidence to upsell and provide recommendations, • be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision, • Competitive salary, • Annual bonus - profit and performance related, • 25 days holiday plus bank holidays, • Pension Scheme, • Private Health Care, • Life assurance, • Heath and wellbeing package, • Company events Benefits: • Company pension, • Health & wellbeing programme, • Life insurance, • Private medical insurance Licence/Certification: • Driving Licence (required) Work Location: On the road

AD Energy is seeking a Technical Service Support Engineer on behalf of a global manufacturer in the photovoltaic industry! Our client offers their intelligent and smart solar solutions to the residential and commercial markets, the business continues to have a with a strong international presence and pushes towards further innovation, ensuring that they remain one of the world-wide suppliers of choice! This position is a new role- an addition to the current international after sales service team across Europe. The key duties of this role will be: • To identify technical problems remotely and then provide relevant advice and solutions, • You will also manage the technical service escalation queries and processes via online and system portals, • You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers Candidates of interest must demonstrate: • A technical affinity for solar products and have worked in a service / after-sales technical support function with grid connected solar or energy products, • You must speak fluent English Key Responsibilities: • Be the first point of contact for solar pv clients and customers (end-users, installers, contractors, distributors, and wholesale partners) regarding product and technical matters, • Attend to hotline, first-line help desk support queries, • Receive and manage escalated technical error report and inquiries from hot desk (tier 1), • Work to find solutions for escalated technical error report, • Process and monitor errors and inquiries in 2nd Level support capacity, • Attend to direct higher-level technical and service- issue customer requests, • Log any customer complaints and provide feedback and solutions, • Work closely with R&D on more complex technical matters, • Assist and help Tier 1 Engineers if required, • Ensure client communication throughout case and inquiry process with all parties, • Document all cases, inquires, developments, changes, and resolutions on the internal database, • Conduct follow up duties with customers, • Ensure and promote great after sales service and customer satisfaction, • Be an advocate of the company growth plan and product profile Key Skills & Experience: • Possess a technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering, • Experienced background or have completed a vocational training course in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies, or Renewables, • You must have a strong working knowledge of providing technical, after-sales, customer service support and guidance for solar electronic, solar technology, or pv kits, • You must have experience and enjoy working with clients over the telephone on technical product issues within a help desk, call centre or technical hotline environment, • Remote technical troubleshooting and ticketing experience, • A keen interest in developing technologies within the solar pv sector, existing Solar knowledge is necessary, • Have a communicative nature and fantastic interpersonal skills, • Can work well in a team setting but also a proactive and independent person, • Able to diligently communicate over emails and online chat, • Possess a strong business and phone acumen, • Highly proficient in all Microsoft Office package, • Must be fluent in English, • You are willing to learn and enthusiastic about taking on new challenges Should you fulfil the essential criteria for this job and wish to be considered for this role, please submit your up-to-date CV and cover letter to:

General Position Summary - This position is based in the United Kingdom, must reside in the UK The EMEA Quality Subject Matter Expert (SME) plays a critical role in enhancing product quality and customer satisfaction by analyzing and presenting data from Salesforce, Oracle, OTA, and other key systems. This role ensures potential product issues are proactively identified, closely monitored, and promptly addressed to improve the overall customer experience. A key responsibility is translating customer and field feedback into actionable insights. The EMEA Quality SME evaluates trends, identifies emerging risks, and highlights opportunities to strengthen product performance and competitiveness. Working cross-functionally, the role collaborates with stakeholders to manage and resolve requests via the DMR (Data Management System), driving operational efficiency and ensuring timely and accurate issue resolution. By generating meaningful, data-driven insights, the EMEA Quality SME directly contributes to higher-quality products, optimized processes, and stronger customer satisfaction. Key Responsibilities • Collaborate with cross-functional teams including Quality, Service, Field Service, and Technical Content to ensure customer needs are met., • Analyze Salesforce, Oracle, and OTA data to identify potential issues affecting product performance or customer experience, including metrics such as mean time to failure., • Monitor product issue rates, escalate customer-impacting issues promptly, and work with teams to resolve them efficiently., • Ensure all Data Management Requests (DMRs) are completed accurately, on time, and with customer impact as a top priority., • Create and maintain reports and dashboards that provide actionable insights to improve customer satisfaction., • Communicate findings professionally to leadership and cross-functional teams, emphasizing implications for customer experience., • Actively participate in process improvement initiatives aimed at reducing customer complaints, improving product reliability, and enhancing overall service quality., • Engage in training, design review meetings, and potentially field visits to gain hands-on understanding of products and their impact on customers., • Support corrective actions and address noncompliance to uphold quality-of-service standards that directly affect customers., • Identify opportunities to streamline processes and enhance service delivery to consistently improve the customer experience., • To understand customer and field quality issues, concerns, and opportunities by translating data and feedback into meaningful insights. This includes evaluating trends, identifying emerging risks, and highlighting opportunities to strengthen product performance and competitiveness. Qualifications / Skills Education: • Bachelor’s degree in business Analytics, Information Systems, Computer Science, Engineering (Mechanical, Electrical, Industrial), Statistics, Data Science, or Quality/Operations Management., • Preferred certifications: Salesforce, Oracle, data analytics tools, or quality/process improvement certifications (e.g., Six Sigma, Lean, CQE). Experience: • 2–5 years of experience in data analysis, quality, or customer service analytics, preferably in a technical or product-focused environment., • Demonstrated experience analyzing complex data sets (Salesforce, Oracle, OTA, or similar) to identify trends, root causes, and actionable insights., • Proven track record of working cross-functionally to resolve product or service issues that directly impact customers., • Experience in process improvement initiatives aimed at enhancing customer satisfaction or service quality. Skills / Competencies: • Strong analytical and problem-solving skills with attention to detail., • Proficiency in Salesforce, Oracle, Excel, and other reporting/analytics tools., • Excellent communication skills, capable of presenting complex data to leadership and cross-functional teams with a customer-centric focus., • Ability to manage multiple projects and priorities using systems such as DMR, with an emphasis on timely resolution for customer impact., • Strong collaboration skills and ability to engage with teams across Quality, Service, Field Service, and Technical Content., • Customer-focused mindset with the ability to identify opportunities to improve product reliability, service quality, and overall customer experience., • Mechanically inclined, aptitude for technical understanding of fitness equipment, • Supply chain understanding to be able to assess impacts

Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items fro

Produce annual transport and capex budgets. Train, coach, and review performance of store transport staff. Resolve transport issues, risks, and complaints, escalating where necessary.

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER YOU'LL BE, • Responsible for Shift Managers and Crew, • Supporting the delivery of perfect burgers and fries, • Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • Leading from the front, you will be hands on working with the team on the line and on floor with customers, • Responsible for supporting your General Manager and delivering store results, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Running smooth day to day operations, thinking about long term plans, • Always leading with our values, • Developing your team to ensure there is a strong talent pipelineAS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer serviceINCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product e

A leading travel center is seeking a Shift Lead in Birmingham to oversee operations during shifts. Ideal candidates will have retail supervisory experience, strong leadership skills, and the ability to handle customer complaints effectively.

Assist with managing service risks and any escalated IT complaints from the business and liaise with key stakeholders and Service Providers to ensure regular updates and proactive feedback. A self-starter, with the ability to operate autonomously and quickly understand the complexities the business

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line with regulatory requirements and internal policies. Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A respected financial services organization in Epsom and Ewell is seeking a Complaints Resolution Specialist. You will be responsible for investigating and resolving complaints impacting financial and regulatory aspects while driving client-centric changes.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/