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Hours: 4 days per week (30 hours) between 9.00am and 5.00pm Clolsing date: Thursday 25th June at 11.00pm Interview date: Friday 3rd July Salary: £48,000 p/a pro rata Contract: 1 year fixed term (covering a maternity leave position) The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual. We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice: Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice Line management for 1 hour per month Training budget of £500 per year to spend on relevant training of that person’s choice Employer pension contribution of 5% Generous annual leave allowance and paid sick leave Cycle to work scheme Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice Therapeutic Management To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators. To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered. To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns. To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date. To oversee the charity’s pre-trial therapy processes and be a point of contact for the police. To develop and improve the charity’s therapeutic services, including any expansion of the services. To manage therapeutic recruitment, inductions and training. To hold monthly staff meetings and service team meetings when needed. To oversee the individual and group supervision arrangements and reporting for all staff. To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes. To support the charity’s quality assurance and development of its services through monitoring and responding to client feedback and outcomes data. To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. To manage any complaints raised by clients. Leadership To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team. To strategically plan and develop the therapeutic services of the charity. To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work. To build and maintain a positive working relationship with the Board of Trustees. To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. To assist in promoting the charity by attending all relevant meetings directly connected with your work. To undertake any other duties appropriate to the needs of the charity. Client Work To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. To maintain confidential and accurate counselling notes of all sessions. To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy). To attend monthly one-to-one line management meetings. To work to the British Association of Counselling and Psychotherapy ethical guidelines. To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies. All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check. Person Specification ESSENTIAL: Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent. To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience. Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments. Significant knowledge and understanding of the issues affecting this client group and the impact of trauma. Significant line management and appraisal experience with the ability to effectively co-ordinate a team. The ability to support staff to foster a positive working environment and deliver a high quality of service. Experience of recruiting staff, including inductions and training. Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. The ability to work with clients online or by phone. Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development. Experience of developing and maintaining working relationships with partner agencies and professionals. Excellent organisational and planning skills. Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. Excellent communication skills, both verbal and written. A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met. The ability to keep accurate and confidential records of client work. Experience of being a client in a formal counselling relationship. Experience of and commitment to working with diversity. To have the capacity to work flexibly within a small professional team. The ability to manage own time and work load effectively. The ability to chair meetings DESIRABLE: Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET), brainspotting, trauma-focused CBT, and Rewind Technique. Experience of working within a community-based organisation. Experience of working with people that have used drugs or alcohol to cope with trauma. Experience of running therapeutic groups. Experience of delivering training.

Location: Davies and Partners Solicitors, 250 Aztec West, Park Avenue, Almondsbury, Bristol, BS32 4TRSalary: Competitive. Paralegal Membership of the Professional Deputies Forum.Working hours: Monday to Friday – 37.5 hours per week flexible hours in the Bristol office. Some hybrid working can be agreed but should be flexible to suit departmental needs.Davies and Partners Solicitors is a well-established law firm with over 30 years’ experience. It has a national reputation for excellence and strength in depth in a wide selection of legal services for businesses & individuals. There are 5 offices in Gloucester, Bristol, Birmingham, London and Devon. Reporting Line: This role reports to the Court of Protection Legal Director in the Bristol office.Job Purpose: To provide support as a Paralegal in the Court of Protection department in Bristol. Key Duties and Responsibilities • To carry out and be responsible for day-to-day work of court of protection files under the supervision of the Legal Director, and work effectively as part of a team., • To set up and make payments, standing orders and pay invoices and reimburse costs on deputyship and trusts matters within the Court of Protection department., • To liaise with third parties such as utility providers, landlords, local authorities, DWP and HMRC on client’s behalf as part of the day to day management of client affairs and keep accurate records of all such communications., • To audit client bank accounts as directed., • To scan incoming post to the relevant file and update client records accordingly, • To assist in monitoring and managing the Court of Protection diary of key dates., • To type file and attendance notes when required., • To maintain detailed and accurate records of clients' affairs as directed by the senior members of the Department., • To assist senior members of the department/unit with substantial case files and to exhibit flexibility, particularly in times of holiday/sickness., • To undertake paralegal training relevant to Court of Protection grade D fee earners and to keep this up to date., • To apply proper professional standards (SRA and OPG Deputy Standards) and gaining an awareness of the provisions of the office manual and observing best practice in the prevention of claims against the firm for professional negligence and in particular operating with a high degree of personal organisation., • To demonstrate an awareness of clients’ needs and perceptions to the discharge of your work for them and to act promptly, proactively and efficiently in relation to all client matters., • To achieve legitimate billing in line with figures to be agreed with the Department/Unit Head., • To comply with all other departmental procedures, including the regulation and control client indebtedness., • To maintain up-to-date knowledge of the law in your areas of specialisation and to comply with the continuing professional development requirements., • To seek to develop and improve the quality of your workload and level of your expertise.Compliance As part of our compliance procedures, applicants are asked to note that:, • references will be followed up;, • all gaps in CVs must be explained satisfactorily;, • proof of identity and (where applicable) qualifications will be required;, • reference requests will ask specifically whether the applicant has ever been subject to any proceedings/complaints initiated by the Law Society or any other professional body., • appropriate suitability checks may be required prior to confirmation of appointment.This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. This role will require applicants who are offered employment to be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.Equal OpportunitiesDavies and Partners Solicitors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable national laws. Davies and Partners Solicitors complies with applicable national laws governing non-discrimination in employment in every location in which the company has facilities.Personal SpecificationLegal Status:, • Appropriate DBS disclosure will be required prior to confirmation of appointment, • Right to live and work in the UK e.g. valid UK passport or appropriate visa/work permitsEducation/Qualifications:, • Relevant experience as a Paralegal within Clinical Negligence, • Relevant Law DegreeSkills/Knowledge:, • Basic understanding of personal injury law and practice and / or private client law and practice and / or Court of Protection law and practice., • Ability to maintain and build upon existing client relationships through positive business development and acting as an ambassador of the company., • Self-organised and proactive, • Ability to take responsibility and solve problems, • Attention to detail, • Ability to maintain client confidentiality, • Adaptable to the needs of the business as changes occur during the operational requirements, • Competent in the effective use of Case Management and other IT systems, • The ability to prioritise, meet deadlines, and work under pressure, • Excellent interpersonal, communication and presentation skillsYou may have experience in the following: Court of Protection Paralegal, Paralegal, Private Client Paralegal, Clinical Negligence Paralegal, Deputyship Paralegal, Trusts Paralegal, Legal Assistant, Court of Protection Legal Assistant, Private Client Legal Assistant, Probate ParalegalREF-228 568

A front-of-house role where no two days look the same, and the relationships you build with residents actually matter. If you're someone who takes real pride in delivering a great customer experience and wants to grow within the build-to-rent sector, this could be the one. About our client Our client is an established residential property business operating build-to-rent homes across the UK. Their sites are professionally managed, resident-focused, and run to a high standard. They take pride in the communities they create and the service they deliver day to day. The role Based at their Bristol site, they're looking for a Resident Services Associate to join the front-of-house team. Reporting to the Resident Services Manager, this is an entry-level position suited to someone early in their property or customer service career who's ready to take ownership of the resident experience on site. What you'll be doing • Meeting and greeting residents, handling enquiries, managing parcels, and carrying out building inspections, • Supporting the lettings process from offer acceptance through to move-in, including viewings and property checks, • Coordinating contractor and maintenance bookings, raising works orders, and scheduling jobs, • Managing resident bookings for amenity spaces and supporting the smooth running of resident events, • Handling day-to-day complaints and escalating where needed, always working toward a positive resolution, • Preparing shift handover documents, supporting reporting, and keeping resident handbook content up to dateSkills and experience Essential • Experience in build-to-rent, purpose-built student accommodation, lettings, property administration, or a similar customer-facing property role, • Strong written and verbal communication skills, • Confident dealing with residents and contractors in person, by phone, and in writing, • A professional, well-presented manner with a genuine passion for customer service Desirable • Experience with residential events or community engagement, • Awareness of health and safety requirements in a residential or commercial setting, • A qualification in property or customer service

Claims Handler – Bristol (Full Time)About the RoleJoin a growing claims team handling pre-litigated matters from first notification through to resolution. You’ll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service.Key Responsibilities • Manage a varied caseload, reviewing cover, investigating claims and advising insureds., • Negotiate settlements within delegated authority., • Support insured professionals in responding to complaints and claims., • Meet SLA and KPI standards for both internal and insurer requirements., • Maintain accurate case records on the case management system., • Prepare reports for insurer clients., • Identify trends and risks and escalate where needed.What You’ll Bring, • Claims handling experience with good technical understanding., • Confident communication and relationship-building skills., • A proactive, commercial approach with the ability to prioritise effectively., • A collaborative mindset and commitment to high-quality service delivery., • Strong attention to detail and confidence using case management systems.LocationBased in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & BenefitsYou’ll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work–life balance and professional development.A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.

Underwriting Manager – Personal Lines (Motor & Home)Location – Bristol or York (2 days per week in the office)Salary – Basic wage of up to £80,000 + 25% Annual bonusThe RoleIPS Group are working with a leading UK Insurer to bring in an experienced Underwriting Manager to take the lead on shaping and strengthening underwriting expertise across a Regional Personal Lines team.This is a great opportunity to play a key role in an evolving area of the business, especially as major transformation and digital changes continue to roll out.You’ll be responsible for setting technical direction across Motor & Home products, helping deliver a strong, competitive customer offering while ensuring consistent underwriting standards.What You’ll Be DoingIn this role, you’ll help bring the underwriting strategy to life at a regional level, making sure it’s applied effectively and delivers the right outcomes.You’ll monitor performance, track key measures, and set clear technical standards for the wider team. You’ll work closely with head office teams and key stakeholders, keeping a close eye on market trends and feeding insights back into the business so it can respond quickly and stay competitive.You’ll also be involved in shaping products and policy wordings, offering your technical input to ensure they remain relevant and effective.Alongside this, you’ll lead a team of Senior Technical Underwriters, supporting their development and helping raise the overall technical capability of the wider underwriting community.What We’re Looking For • You’ll have a strong background in Personal Lines underwriting (Motor and Home), with experience at a senior or leadership level., • Confident handling complex cases, including complaints, escalations and referrals, and have a solid understanding of areas like reinsurance, Flood Re and high-value sum insured exposures (£5M+)., • You’ll be highly analytical and technically strong, but just as comfortable communicating with non-technical stakeholders., • You’ll know how to challenge effectively, influence decisions and bring others with you., • Strong leadership skills are key, and you’ll have experience coaching and developing others, building high-performing teams and encouraging continuous improvement., • You’ll also bring a good balance of technical expertise and commercial awareness, making sure decisions not only make sense from an underwriting perspective but also support wider business goals and customer outcomes.This is a brilliant opportunity if you enjoy combining technical leadership with strategic input. You’ll have the chance to influence change, support a growing and evolving area of the business, and make a real impact on both team capability and customer outcomes.

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Residential Real Estate team at Birketts is one of the largest and most diverse practices in the UK which is both award-winning and recognised at the highest level of its profession. The team work collaboratively across the Birketts’ offices adopting a “one team” approach in everything they do, with client service at the heart of the practice. We have 65+ team members across six offices, with Bristol being the most recent addition. Despite being such a large team, spread across six counties, we have a unified vision and shared culture which allows our team members to thrive and achieve their goals. We have a vacancy for a forward-thinking Team Leader to join the practice with a focus on rapid expansion within the local residential real estate market. The work you will be doing You will be responsible for establishing and managing a new team with a focus on technical-excellence, outstanding client service and business development. You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience. As the Team Lead in Bristol, you will be an active contributor to the success of the office including establishing internal connections and being an ambassador of the Birketts’ culture. Responsibilities will include: • To actively develop the business through existing and new connections, • To establish and thereafter grow the geographical team to become self-sustaining, • To explore new work types and opportunities for diversification, • To provide a vital interface between the team members and the management of the considerable overall team, • To be responsible for day to day management of team members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standards, • To instil the Birketts’ culture and brand signatures and values throughout the team, • To be the initial point of escalation for client feedback including effective first point of contact for complaints handling, • To be involved in the strategic management of the overall team and take on projects for the whole team, under the direction and leadership of the Residential Real Estate Partners, • To act for a range of clients from high end individuals to corporate entities on a diverse range of residential property matters, • To work alongside and develope relationships with high end property finders, estate agents and brokers, • To oversee and be responsible for the training of junior team members Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for The role will suit a candidate with a following and marketplace presence to be able to actively and effectively help grow the practice. • Solicitor with at least eight years' PQE gained at a strong regional or City firm, • Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues., • Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery., • Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities., • Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding., • Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change., • Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance., • A proven ability to meet the demands of high value conveyancing, • To be competent in using Microsoft Word, Excel, time recording software, Outlook, digital dictation and have an appetite for embracing new technologies, including AI Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: • 30 days holiday (FTE) plus Bank Holidays, • Long Service holiday award – 1 extra week every 10 years continuous service, • Private Healthcare with BUPA (offered after probation is passed), • Scottish Widows Pension Scheme (5% employer / 5% Employee), • Staff Profit Share and Individual Performance Bonus Scheme, • Salary sacrifice (Pensions, Staff Profit Share), • Life Assurance - 4 x salary / Permanent Health Insurance, • Paid CSR Day, • Enhanced Maternity/Paternity Leave, • Subsidised gym membershipElectric car scheme

Enterprise Planning Lead - 12 Month Fixed Term ContractWho are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.Summary of the role: As the Enterprise Planning Lead, you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts, this will require processes, good governance and client interaction at pan account level to embed; the go forward ‘One Diligenta’ model. The purpose of the enterprise Planning Lead role is to oversee the development and implementation of the Enterprise planning unit and to optimize efficiency and achieve business objectives across all units at an enterprise level. Creating strategic plans and forecasting with helpful visualization, across all accounts including details that enable users to make informed decisions at key points.Benefits: • 33 days including Bank Holidays, • Eligibility for an annual discretionary bonus scheme, • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services), • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods., • Cycle to Work Scheme & Interest-free Season Ticket loans., • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing., • A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave, • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing:, • Ensure accurate demand inflow and resource planning forecasts for all front office, back office, complaints and all other channels taking into account marketing campaigns, product launches, trends, peaks & drops, seasonal/intraday variations, events, commercials and contingency elements long term plans in alignment with the company’s vision and goals., • Contingency and Recovery planning., • Understand business requirements in context to business intelligence., • Cross – functional collaboration., • Assess Risks and opportunities associated with strategic initiatives and develop mitigation strategies., • Ability to analyse data and “tell the story” In an appropriate and effective way to relevant audiences, what If scenario building., • Has complete accountability for the results and performance of the area., • Responsible for developing departmental plans, including business, operational and organisational priorities., • Controls resources and policy formation in area of responsibility., • Guides others in resolving complex issues in their own specialised area and solves complex problems with implications on cross-functional business processes and outcomes. What we’re looking for:, • Proven experience of working within a similar Planning Lead position within an enterprise level environment., • Proven experience with Forecasting & Planning, Resource Scheduling and Real Time Queue Management., • A good background with ERP systems and planning software., • Experience with Advance Forecasting Models., • Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar., • Change Management Experience., • Proven Costing & Budget expert, • Proven leadership skills – ability to motivate and develop a high performing team., • Stakeholder management – able to work effectively with key business and client stakeholders., • Proven presentation skills- both verbal and written., • Experience within a Life & Pensions or Financial Services environment (desirable) If you need any help or adjustments during the recruitment process, please let us know.Ready to take the next step in your career? Apply today and become part of our innovative team!

Requisition ID 64781 Position Type FT Permanent Workplace Arrangement #LI-Onsite Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. Our Safety purpose At Kerry, we work together in a caring culture where everybody goes home safe every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone's responsibility. Provide technical input and advise the operational team to ensure current KFMS and customer requirements are maintained and enhanced where appropriate. Work alongside technical, operations, and cross-functional teams to build effective working relationships, establish confidence, and promote a food safety & quality-first culture. This enables the consistent and sustainable integration of food safety & quality systems into factory workflows. • Ensure compliance with the Quality Management System across production activities., • Maintain safe working practices, including completion of risk assessments and H&S actions., • Monitor adherence to factory standards through regular checks and assessments., • Implement and embed new and updated customer requirements into factory systems., • Review customer complaints data to identify trends and improve performance., • Align with Operations teams on complaint action plans and drive implementation., • Coordinate investigations to identify root causes and implement corrective actions., • Review taste panel results and track effectiveness of corrective actions., • Ensure accurate and timely completion of reports for customers and stakeholders., • Gather required data and maintain improvement plans and schedules., • Review and report on quality performance metrics and KPIs., • Provide KPI updates to enable continuous improvement and maintain focus., • Ensure HACCP requirements are applied and documented in production areas., • Manage concession and life extension requests, confirming required actions., • Raise and enable closure of non-conformances through cross-functional working with Operations teams to align on corrective actions and verify completion., • Oversee and assist FPA, KQA & RMI activities during production shifts., • Experience in specification management and quality assurance processes., • Strong problem-solving skills with a continuous improvement mindset., • Ability to manage tasks effectively and ensure timely completion of work., • High level of accuracy and attention to detail., • 25 days annual leave (excluding bank holidays), • Matched pension scheme, • Access to our employee development platform and Udemy learning resources, • Benefits platform offering discounts and cashback at major retailers, • A collaborative and inclusive work environment with opportunities for career growth Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Please note We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. Recruiter #LI-MU1 Posting Type LI

Requisition ID 64190 Position Type FT Permanent Workplace Arrangement #LI-Onsite Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. We’re looking for a Food Safety & Quality Manager to join our Taste & Nutrition manufacturing facility in Portbury, Bristol. In this role, you’ll lead the site’s Food Safety and Quality agenda, partnering with the Plant Manager and site leadership team to protect our customers, consumers and our brand. Our purpose-built factory at Royal Portbury Dock produces around 36,000 tonnes of dry powder blends and sauces each year. The portfolio includes meat and culinary technologies serving end-use markets such as prepared meals, appetisers and side dishes, savoury snacks, and meat, fish and poultry. You’ll work closely with Operations, Engineering and Supply Chain teams to embed a strong quality culture, drive continuous improvement, and ensure we consistently meet internal, customer and regulatory standards. This is a visible leadership role where you’ll coach and develop colleagues, strengthen site capability through practical training, and bring teams together to solve issues early. You’ll focus on clear standards, strong processes and great communication—so the right products leave site every time. • Lead and continuously improve the site Food Safety, Quality and HACCP systems, ensuring they are practical, effective and fully embedded., • Own site standards for GMP, hygiene and factory conditions, and coordinate internal auditing programmes., • Manage process controls, raw material and finished product testing, and product release to agreed specifications., • Lead customer, third-party and regulatory audits, and ensure clear and timely follow-up actions., • Investigate customer complaints and non-conformances, drive root-cause analysis, and implement corrective and preventive actions., • Provide clear monthly quality reporting with trend analysis for site leaders and frontline teams., • Build quality capability across the site through coaching, training and positive role modelling., • Lead and develop a high performing Quality team using consistent people management practices, • Act as a key member of the site leadership team, contributing to decision-making, budgeting and KPI delivery., • Escalate food safety or quality risks promptly and support major incident readiness and response., • Co-ordinate and ensure the provision of timely and accurate information to customers., • You’ll have a degree in Science or Engineering ideally combined with a Diploma in OHS/Environmental/Sustainability., • Proven experience leading Food Safety and Quality in a manufacturing environment (ideally food), including HACCP, GMP and hygiene programmes., • Comfortable in managing customer relationships., • Strong working knowledge of customer and third-party standards and regulatory expectations, with experience leading audits., • A collaborative leadership style—comfortable influencing across functions and building capability through coaching and training., • Data-led problem solving and continuous improvement mindset (root cause analysis, CAPA, trend analysis)., • Excellent communication skills and confidence working with stakeholders at all levels., • Skilled in developing standards and strategy, project and change management, • Experience of Interpreting and executing to international standards., • Additional language skills desirable If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you. We value diverse experience and we’re committed to building a team where everyone can thrive. At Kerry, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to! We can offer you • Career development opportunities within a leading global player in sustainable nutrition, • Competitive salary, • Matched pension scheme up to 10%., • Life Assurance, • Employee benefit platform with discounts and offers for retailers online and offline, travelling, utilities and more., • Employee Assistance Program, supporting your emotional, physical, nutritional and financial wellbeing., • Inspiring People - Kerry's Global Recognition Program., • Access to Udemy, a learning platform with 1000's of free courses., • OurVoice, opportunity to share your feedback on the work environment every year., • OurShare, Kerry share plan available to all employees, with option to enroll once a year., • MyCommunity, have one day per year to volunteer for a worthwhile cause. In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic. Please note We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter #LI-JP2 Posting Type LI

Associate – Professional Negligence (NQ+) A leading national law firm is seeking a Solicitor to join its highly regarded Professional Indemnity team in Bristol. The practice is part of a top-ranked Insurance group, acting for the majority of the UK’s Professional Indemnity insurers as well as major professional services firms. Title: Associate Location: Bristol Salary: Up to £70,000 DoE Previous Experience: Insurance litigation experience is desirable You will work closely with partners and senior lawyers on a diverse range of professional indemnity matters, defending claims involving solicitors, insurance brokers, accountants, financial advisers and other professionals. The team also advises insurers on coverage, regulatory issues, risk management and Ombudsman complaints. Key Responsibilities • Managing your own caseload of professional indemnity claims, including coverage issues, • Delivering high-quality, timely advice and maintaining excellent client service, • Supporting partners on high-value, complex matters About You • Qualified Solicitor with a strong foundation in litigation, • Insurance experience desirable, • Commercially aware, organised and comfortable managing competing priorities, • High attention to detail, integrity and professionalism Why This Role? This is a fantastic opportunity to join a top-tier professional indemnity team, ranked in Chambers & Legal 500. You will gain exposure to high-quality, complex claims across multiple professions. Apply for more information.

SENIOR SSAS PENSIONS ADMINISTRATOR Role: Senior SSAS Pensions Administrator - Interim Rate: Competitive (subject to experience & interview competencies) Type: Contractor (via umbrella payroll company) Location: Bristol, BS1 Hours: 35 hours a week (full-time), Monday to Friday Who are Hartley Pensions? Hartley Pensions are a SIPP and SSAS pensions operator based in central Bristol. Since July 2022, the company has been in a trading administration. Under the administration of UHY Hacker Young, Hartley Pensions continues to operate an essential service to clients whilst preparing to transfer members to new UK-based operators and wind down the business. Role As an Interim Senior SSAS Pensions Administrator, your duties will cover a wide array of tasks which include the following: • Dealing with all aspects of SSAS administration including new business requests, retirements, transfers in, transfers out, deaths, loans, investments, etc., • Work closely with colleagues in providing technical and administration support to the members of the SSAS Administration Team., • Submission of SSAS & SIPP HMRC annual scheme returns and SIPP return of annual information, also prepare and submit any event reports to HMRC for the SSAS and SIPP scheme when required., • Completion and submission of the SA970 Tax Claim to HMRC for any SSAS schemes that have paid tax on their scheme investments., • Submission of the Pensions Regulator scheme returns within the required timescales., • Ensuring all schemes are registered with the Information Commissioner and dealing with annual renewals., • Completion and submission of the FCA Gabriel Returns for the SIPP schemes, including Complaints, Product Sales Report, etc., • Dealing with communications to and from clients, solicitors, accountants, and intermediaries whether in writing, by email, or over the phone., • Dealing with payments from the scheme accounts and ensuring that all payments comply with the company Client Money policy., • Preparation and management of the SIPP Annual Reviews to ensure deadlines are being met., • To carry out any other duties as may reasonably be required. About You • Excellent communicator and good at inter-departmental communication and collaborative working., • Demonstrable ability to meet deadlines and manage conflicting priorities., • Ability to manage expectations of stakeholders and challenge when required., • Analytical and organised with a methodical approach., • Demonstrate a flexible approach whilst maintaining legislatives rules and regulations., • Demonstrate comprehensive knowledge of SSAS schemes from the moment of new business to the transferring out of a scheme., • Self-organised with a competent numeracy and literacy level, and an ability to pay strong attention to detail. What we offer • A highly competitive rate: We pay within the top 10% of employers in the industry., • Meaningful impact: A rare opportunity to play a leading part in assisting a business through a crucial transitional period., • Hybrid working: We allow hybrid options (up to 2 days from home a week) after successful completion of training period. Recruitment Process Hartley Pensions follow a two-stage recruitment process. • A 30-minute screening call., • A 60-minute interview with some competency-based questions. At Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive. Website To find out more about Hartley Pensions, plea se visit:https://www.uhy-uk.com/hartley-pensions-limited-admin * Please note, we have been in a trading administration since July 2022. This means that we cannot provide sponsorship to applicants at this time.

Customer Service Agent Keynsham, Bristol (Hybrid - minimum 3 days onsite) £26,992.14 per year (£12.97 per hour) Full-time | Permanent About Us Pet Drugs Online is one of the UK's largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe's largest veterinary group, we're passionate about delivering outstanding service - not just to our customers, but to our people too. We're proud of our friendly, dog-loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive. About the Role We're looking for a Customer Service Agent to join our growing Customer Service and Sales team. You'll be the first point of contact for our customers, delivering a warm, accurate, and memorable experience across multiple channels. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect role for you. What You'll Be Doing Handling inbound customer service and sales calls Supporting customers via live chat and social media Helping customers register online and place orders Communicating proactively about deliveries, delays, or changes Liaising with suppliers regarding collections, deliveries, and repairs Investigating and resolving customer complaints calmly and efficiently Keeping accurate and detailed customer records Managing emails and correspondence professionally Working Hours You'll work on a weekly alternating shift pattern: 8:00am - 4:30pm 8:45am - 5:15pm Plus, 1 in 3 Saturdays on a rota basis. What We're Looking For Experience in a multi-channel (OMNI) customer service environment Strong communication and problem-solving skills Ability to manage your performance against KPIs Excellent time management and organisational skills Customer-focused and results-driven mindset Comfortable working independently and as part of a team Adaptable, supportive, and approachable attitude What You'll Get 5 weeks holiday (increasing with service) + bank holidays Bring your dog to work Up to 50% discount on pet products and veterinary fees (IVC practices) Company pension (5% employee / 3% employer) Hybrid working model Employee Assistance Programme & wellbeing support Cycle to Work scheme Healthcare Cash Plan Retail discounts via our rewards platform Free on-site parking Friendly, casual, dog-loving office culture Ready to be part of a business that truly cares-about pets, customers, and people? Apply now and find out more at www.petdrugsonline.co.uk What We Offer Our Team Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Risk & Best Practice Solicitor, 2+ Years PQE, Bristol, £70,000+ (DOE) – This is an excellent opportunity for someone who enjoys working at the heart of a law firm, helping to shape best practice, support colleagues and contribute to a strong culture of compliance, collaboration and continuous improvement. JOB REF:4023 THE ROLE: • This role offers a broad and interesting remit across risk, regulatory and professional standards work., • You will work closely with teams across the business, providing practical guidance on a wide range of legal and compliance matters while helping the firm navigate an evolving regulatory landscape., • The role also plays an important part in developing and embedding policies, procedures and firmwide best practice initiatives., • You will bring strong legal and regulatory knowledge, sound judgement and the confidence to advise colleagues at all levels of the business. SKILLS REQUIRED: • The successful candidate will be someone who combines technical expertise with a practical and commercial approach., • You will be calm under pressure, highly organised and able to communicate complex issues clearly and effectively., • Strong interpersonal skills are essential, as the role involves building trusted relationships across the firm and working collaboratively with colleagues in both legal and business support teams., • Experience or familiarity with areas such as AML, GDPR and data protection, SRA Standards & Regulations, professional ethics, client terms, complaints handling and professional indemnity matters will be highly beneficial., • Exposure to quality standards, internal audit processes or ISO frameworks would also be an advantage. ON OFFER: • Competitive remuneration package on offer, • Flexible / Hybrid working arrangements, • Supportive and friendly working environment, • Genuine career progression HOW TO APPLY: For more information or to apply for this role contact Penny Trotman on 0121 454 1004 or email penny.trotman@enllegal.co.uk. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any other characteristics protected by law in the jurisdictions in which we operate.

Payments Clerk Location: Bristol (Hybrid Working Available) Job Type: 11 Month Fixed-Term Contract Salary: £27,000 - £31,000 The Opportunity We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions. Key Responsibilities • Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs)., • Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly., • Follow established payment procedures and maintain compliance with regulatory requirements and internal controls., • Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls., • Investigate and resolve payment queries, obtaining additional information from customers where required., • Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance., • Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing., • Handle customer complaints in accordance with regulatory requirements and internal procedures, ensuring timely resolution and appropriate documentation., • Work collaboratively with colleagues and stakeholders to support smooth and efficient payment operations.About You, • Experience within payments operations, banking, finance, or a regulated financial services environment., • Knowledge of UK payment schemes such as Faster Payments, BACS, and CHAPS., • Understanding of payment controls, risk management, and compliance requirements., • Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines., • Excellent attention to detail and a commitment to maintaining high levels of accuracy., • A proactive approach to problem-solving and continuous improvement., • Strong communication and interpersonal skills, with a customer-focused mindset., • The ability to work effectively both independently and as part of a team.

Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson South West Division have an exciting opportunity for an experienced Build Administrator 1 Year FTC to join our successful team, you will be reporting to the Build Director. This role will provide full secretarial and administration support to the Build Director, Build Managers and site based personnel to ensure the department is run in a smooth and efficient manner. Duties will include: • Raise purchase orders., • Typing of all correspondence., • Complex diary management., • Answer and action telephone calls. Progressing complaints as appropriate., • Arrange meetings, rooms, equipment, refreshments and lunches as required. Greeting visitors at reception and take to respective meeting room., • Co-ordinate holidays in the department to ensure adequate cover and bring any concerns to the attention of the Production Director or Build Managers as appropriate., • Create and archive office files as appropriate., • Introduce new and temporary staff to colleagues, tour of building and run through computer and departmental procedures Key skills and experience required for this role: • Some Administrative experience within a commercial office environment, • Confident with using Xerox Copier/Scanner, Binding Machine, Plan Plotter and a Laminator, • Excellent time management and organisation skills, • Proven ability to work well under pressure, • Strong communication skills with both internal and external stakeholders, • Intermediate IT skills in addition to Excel with Word, Outlook, PowerPoint, • Able to be flexible by multi-tasking and re-prioritising tasks accordingly, • Excellent attention to detail and accuracy, • Highly professional and confident manner, • Reliable and punctual, • Proactive approach to solving issues, • Customer service focused Desirable Experience in working with Production/ Build teams in home building The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive. As an employer of choice, we offer an extensive range of benefits, to include: • Competitive salary, • Company bonus scheme, • Private pension, • 25 days' annual leave, • Cycle to work scheme, • Share save scheme, • Gym membership discounts We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

Customer Service Advisor Central Bristol (hybrid working available after first 1 – 2 months) Up to £26,000 per annum (depending on experience) Amazing benefits including: • Hybrid working: 3 days in the office, 2 days remote., • 25 days' holiday plus Bank Holidays - and your birthday off!, • Discretionary annual bonus which can be up to 20% of your salary, • Contributory pension scheme (up to 12%)., • Private Medical Insurance (after probation)., • Discounts on retail, hospitality, fitness, and training courses., • Regular socials, including Summer and Winter parties. Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern) About the Role We're looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment. Key Responsibilities • Act as the first point of contact for member queries across phone, email, web chat, and post., • Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department., • Process payments securely over the phone (card and direct debit)., • Administer and process important documents, • Log and forward regulatory complaints to the appropriate team., • Maintain accurate member records and ensure all correspondence is correctly stored., • Keep up to date with products, services, and internal systems to provide informed support., • Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies. About You You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team! Key skills and qualities: • Telephone based customer service is a must - ideally high volume, • A supportive team player with a positive, proactive approach, • Excellent written and verbal communication skills, • Strong attention to detail and accuracy, • Comfortable working in a fast-paced environment, • Confident using a range of computer systems and communication tools Ready to join a team where great service really matters? Apply today and start making a difference.

Five Guys Perks – employee discount program. Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way. You are obsessed with the guest experience and have the numbers to prove it.

Note : This role could be located anywhere between Brystol, London or Derby but 2 days/week in Derby are mandatory. Who we are: ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. 1. Role Overview The Quality Assurance Manager (QAM) ensures that result-committed projects comply with the ALTEN Delivery Framework (ADF) and meet client expectations. This role focuses on quality KPIs, continuous improvement, audit preparation, and client relationship management to drive operational excellence and client satisfaction. 1. Key Responsibilities A. Compliance Pre-sales Phase • Anticipate contract renewals or tenders to support project acquisition., • Contribute to drafting the Quality Assurance Plan (QAP) and ensure compliance alignment., • Attend internal project kick-off meetings. Project Management Phase • Understand the contractual framework and ensure the QAP is updated., • Conduct regular follow-ups to assess ADF compliance and provide objective evaluations., • Train and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on compliance requirements., • Highlight compliance and escalate deviations from standards. B. Client Relations Managing Client Requirements • Ensure client quality requirements are documented and integrated into project plans., • Monitor changes to maintain continuous compliance., • Address client complaints using root cause analysis (RCA) and implement corrective actions. Communication and Reporting • Serve as the primary liaison for quality-related issues between clients and ALTEN teams., • Participate in client/ALTEN meetings (PRM/CRM) and contribute with presentations., • Organize quality reviews and provide performance reports as required. C. KPIs and Performance Quality Dashboards • Update dashboards with accurate and relevant data., • Analyze KPIs (RFT, OTD, customer satisfaction) and prepare reports for stakeholders., • Ensure data reliability and monitor performance to identify improvement areas. Gap Analysis • Communicate with ACQP Direction and Technical Direction on quality control., • Identify trends and propose action plans to enhance performance. D. Continuous Improvement Capitalizing on Best Practices • Propose process, method, and tool adaptations for project monitoring., • Share updates with QAMs and use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa)., • Facilitate lessons-learned sessions and document best practices. Project Management • Lead corrective/preventative action plans and engage stakeholders., • Track non-compliances, conduct RCAs, and monitor actions. E. External Audit Preparation and Monitoring • Coordinate preparation for client/certification audits (ISO 9001, EN 9100, etc.)., • Support teams in audit preparation and follow up on corrective actions. Auditor Relations • Act as the interface between external auditors and project teams. F. Additional Potential Missions Sector Referent • Lead a network for sharing best practices and audit learnings., • Harmonize ADF standards and maximize certification audit impact., • Monitor regulatory changes and provide expert coaching. Backup for QAM Team Leader • Allocate workload, facilitate team meetings, and report to the Head of Quality Assurance. 1. Required Skills A. Technical and Professional Skills • Standards & Audits: Knowledge of ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513., • Tools: SM, Office 365, SharePoint, JIRA., • Language: Fluent English (minimum B2 level)., • Experience: 4+ years in result-committed projects, operational management, or quality roles., • Past Experience in the aerospace, space, defense or Nuclear sector is a plus. B. Behavioral Skills • Technical Assertiveness: Enforce quality requirements without hierarchical authority., • Critical Thinking: Detect inconsistencies in data and demand evidence., • Transversal Leadership: Align stakeholders around quality goals., • Operational Resilience: Manage ambiguity and propose pragmatic solutions., • Adaptive Communication: Tailor communication for evaluations, auditors, and coaching., • Proactivity: Anticipate risks and act preemptively.

Note : This role could be located anywhere between Brystol, London or Derby but 2 days/week in Derby are mandatory. Who we are: ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. 1. Role Overview The Quality Assurance Manager (QAM) ensures that projects meet ALTEN Delivery Framework (ADF) standards and client expectations. The role focuses on quality compliance, client relations, KPI management, continuous improvement, and audit preparation. 1. Key Responsibilities A. ADF Compliance • Pre-sales: Support project acquisition by contributing to the Quality Assurance Plan (QAP) and attending kick-off meetings., • Project Management: Ensure projects comply with ADF by conducting regular assessments, training teams, and addressing deviations. B. Client Relations • Ensure client quality requirements are documented and integrated into project plans., • Address client complaints using root cause analysis (RCA) and implement corrective actions., • Act as the primary contact for quality-related issues between clients and ALTEN teams. C. KPIs and Performance • Update and analyze quality dashboards (RFT, OTD, customer satisfaction)., • Monitor performance, identify improvement areas, and prepare reports for stakeholders. D. Continuous Improvement • Propose improvements to processes, methods, and tools., • Use structured methods (8D, 5M, FMEA, 5S, Six Sigma) to analyze problems and document best practices., • Lead corrective and preventive action plans. E. External Audits • Coordinate preparation for client and certification audits (ISO 9001, EN 9100)., • Support teams during audits and ensure follow-up on corrective actions. F. Additional Responsibilities • Sector Referent: Lead a network to share best practices and harmonize ADF standards., • Backup for QAM Team Leader: Allocate workload, facilitate team meetings, and report to the Head of Quality Assurance. 1. Required Skills A. Technical Skills • Knowledge of ISO 9001, EN 9100, ISO 27001, ISO 19443, ISO 61513., • Experience with SM, Office 365, SharePoint, JIRA., • Fluent English (B2 level minimum)., • 4+ years of experience in project management, operational roles, or quality assurance., • Past experience in Aerospace Defense environment is a plus. B. Soft Skills • Assertiveness: Enforce quality standards without hierarchical authority., • Critical Thinking: Identify inconsistencies in data and reports., • Leadership: Align stakeholders around quality goals., • Resilience: Manage ambiguity and propose practical solutions., • Communication: Adapt communication style for evaluations, audits, and coaching., • Proactivity: Anticipate risks and act before issues escalate.

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join Our Team as a Customer Service Associate! Are you passionate about delivering exceptional customer service and helping people navigate their financial futures? At Gallagher, we are looking for three dedicated Customer Service Associates to join our team and deliver a first-class member experience. This is your chance to make a meaningful impact by supporting members with their pension scheme queries while growing your career with a global leader in insurance, risk management, and consulting. As a Customer Service Associate, you will be the first point of contact for members with queries about their pension scheme benefits. You’ll provide guidance on portal management, benefit information, and administrative processes, ensuring every interaction is handled with professionalism and care. How you'll make an impact • Handle member queries via phone and other communication channels., • Manage and respond to follow-ups, complaints, and escalations., • Provide updates to members and authorised parties, including outbound contact when required., • Process initial death cases and ensure accurate record-keeping., • Deliver tailored member experiences based on their scheme enrolment., • Ensure compliance with FCA, GDPR, and other regulatory guidelines., • Maintain a strong understanding of pension administration processes to manage expectations and provide clear explanations., • Collaborate with team members and adapt to team availability as needed., • Continuously improve your skills with the support of your Team Leader. About You • Customer service experience in a contact centre, retail, hospitality or financial environment (essential)., • Excellent time management and attention to detail., • Strong communication and objection-handling skills., • Experience working within regulatory guidelines would be desirable, but full training given.., • Background in financial services or pensions administration (desirable, but full training is available)., • Proficiency in Microsoft Office and the ability to quickly learn pension administration systems., • Happy working in an office based role., • Eligibility to work in the UK. Why Join Gallagher Benefits Consulting? At Gallagher, we pride ourselves on living The Gallagher Way, a commitment to integrity, teamwork, and doing business the right way. We are a close-knit, supportive community where collaboration and innovation thrive. Here, you’ll find opportunities to grow your career, make a meaningful impact, and be part of a company that values its people as much as its clients. Ready to Make a Difference? If you’re ready to take the next step in your career and join a team that values your expertise and passion, we’d love to hear from you. Apply today and become a champion of The Gallagher Way! #LI-MF1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Health cash plan or Private medical insurance Other benefits include: • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care, • And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with _ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview We’re looking for a leader to head up our Operational Assurance, Complaints, and Technical Enablement function. This role is all about ensuring our pension administration services are accurate, consistent, and meet both regulatory and client expectations. You’ll play a key part in helping us grow and adapt during a time of increasing regulatory complexity and operational change. How you'll make an impact • Lead a proactive audit and assurance framework to identify risks early and drive improvements., • Oversee complaints management, ensuring fair and consistent handling of cases., • Translate complex regulatory and technical requirements into practical operational actions., • Provide technical oversight to ensure processes and communications meet high standards., • Develop clear, client-friendly updates on regulatory changes to build confidence in our services., • Lead and develop a multi-disciplinary team, fostering collaboration and continuous improvement., • Strengthen governance, reporting, and communication with senior stakeholders. About You • Have significant experience in pension administration (typically 10+ years)., • Have led multi-disciplinary teams across assurance, complaints, or technical functions., • Understand governance, audit frameworks, and regulatory requirements., • Can interpret complex technical information and turn it into practical solutions., • Are analytical, data-driven, and a strong problem solver., • Communicate clearly and manage stakeholders effectively., • Focus on improving customer experience and driving continuous improvement. It’s a plus if you: • Hold an APMI or EPMI qualification (desirable but not essential)., • Have experience delivering regulatory change or integrating complex client needs., • Promote a culture of accountability and constructive challenge. Applicants must already have the legal right to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Health cash plan or Private medical insurance Other benefits include: • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care, • And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with _ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

We are recruiting for a Customer Feedback Officer with proven experience in social housing to manage complaints and customer feedback within a busy customer experience team. Identify trends in feedback and support service improvement. This role requires a proactive and organised individual who can m

Claims Handler – Bristol (Full Time) About the Role Join a growing claims team handling pre‑litigated matters from first notification through to resolution. You’ll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high‑quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You’ll Bring Claims handling experience with good technical understanding. Confident communication and relationship‑building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high‑quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits Yo...

Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: £13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions.Who You Are: We are looking for a proactive individual who can: Prioritize a...

Are you an experienced automotive professional seeking a rewarding role in customer service and fleet management? We are currently representing a leading used van retailer operating nationwide, who is looking to recruit a Customer Service & Fleet Co-ordinator for their busy head office and showroom near Chipping Sodbury. This is an excellent opportunity to join a rapidly expanding business, offering a competitive salary and clear pathways for career development. Benefits for the Successful Fleet Co-ordinator: Competitive salary between £32,000-£48,000 per annum, dependent on experience Potential for performance-based bonuses 28 days annual leave, including bank holidays State-of-the-art working environment Full in-house training and ongoing professional development Company pension scheme Staff vehicle purchase discount scheme Long-term career progression within a dynamic company 45-hour week, Monday to Saturday, with alternate weekend working discussed upon application Duties as a Customer Service & Fleet Co-ordinator: Oversee post-sale customer service operations, including handling warranties, complaints, and customer feedback Manage online reviews to maintain the company's positive reputation Coordinate vehicle collections, deliveries, and driver schedules Manage fleet maintenance schedules, including servicing, MOTs, and repairs Handle warranty registration a...

Mandarin Customer Service Advisor Central Bristol Our client, a long‑established and highly respected manufacturing company, is looking for a Mandarin Customer Service Advisor to join their friendly team in Central Bristol. Enjoy a great working culture — and start your weekend early with a 1pm Friday finish. Working Hours • Mon–Thu: 07:45–16:00 • Fri: 07:45–13:00 • 35.25 hours per week • Start time: 8am or earlier Salary £32,000 per annum The Role You’ll support customers across North East Asia and other global regions, handling enquiries, managing onboarding, coordinating installations and ensuring every customer receives exceptional service. What You’ll Be Doing Customer Support • Manage customer onboarding • Produce accurate quotations within 48 hours • Keep CRM records up to date • Provide fast, clear customer information • Handle enquiries and complaints within 48 hours • Support field sales teams and attend occasional trade shows Installations • Main point of contact for installation scheduling • Coordinate Service Technicians via the Installation Calendar • Prepare installation documents and customer paperwork • Produce and share PCET reports promptly Benefits • 35.25‑hour working week • 8am start, 45‑minute lunch (shorter on Fridays) • 1pm Friday...

Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: £13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions.Who You Are: We are looking for a proactive individual who can: Prioritize a...

Resident Liaison Officer | Bristol Area Our client is seeking a Resident Liaison Officer to join their team on a remidiaton project in the Bristol area. They are seeking a candiate who is people-first oriented, as the role involves being a key point of contact between the residents, the client, and the site delivery team. The role is important in ensuring that the communication is clear with all channels, all concerns are addressed swiftly and every resident feels supported throughout the duration of the project. The Role: - Building and maintaining strong relationships with residents through the duration of the project. - Coordinating and attending resident meetings and open days - Issuing notices and any updates throughout the progject - Managing complaints professionally and proactively - Maintaining corect daily records in line with GDPR requirements - The right person will be a calm, empathetic communicator who's comfortable in a public-facing role - Strong written and verbal communication skills - Literate in all forms of IT, including but not exclusive to Microsoft Office and Excel - Customer service experience, 2 plus years is preffered due to the nature of the role. Additonal Details: - Competitive salary based on experience and location - Monday to Thursday, 8am–4:30pm and Friday, 8am–4pm - Project duration contract This job is advertised by an agency on behalf of the client...

Requisition ID 64781 Position Type FT Permanent Workplace Arrangement #LI-Onsite About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. Our Safety purpose At Kerry, we work together in a caring culture where everybody goes home safe every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone's responsibility. About the role Provide technical input and advise the operational team to ensure current KFMS and customer requirements are maintained and enhanced where appropriate. Work alongside technical, operations, and cross-functional teams to build effective working relationships, establish confidence, and promote a food safety & quality-first culture. This enables the consistent and sustainable integration of food safety & quality systems into factory workflows. Key responsibilities Ensure compliance with the Quality Management System across production activities. Maintain safe working practices, including completion of risk assessments and H&S actions. Monitor adherence to factory standards through regular checks and assessments. Implement and embed new and updated customer requirements into factory systems. Review customer complaints data to identify trends and improve performance. Align with Operations teams on complaint action plans and drive implementation. Coordinate investigations to identify root causes and implement corrective actions. Review taste panel results and track effectiveness of corrective actions. Ensure accurate and timely completion of reports for customers and stakeholders. Gather required data and maintain improvement plans and schedules. Review and report on quality performance metrics and KPIs. Provide KPI updates to enable continuous improvement and maintain focus. Ensure HACCP requirements are applied and documented in production areas. Manage concession and life extension requests, confirming required actions. Raise and enable closure of non-conformances through cross-functional working with Operations teams to align on corrective actions and verify completion. Oversee and assist FPA, KQA & RMI activities during production shifts. Qualifications and skills Experience in specification management and quality assurance processes. Strong problem-solving skills with a continuous improvement mindset. Ability to manage tasks effectively and ensure timely completion of work. High level of accuracy and attention to detail. What we offer 25 days annual leave (excluding bank holidays) Matched pension scheme Access to our employee development platform and Udemy learning resources Benefits platform offering discounts and cashback at major retailers A collaborative and inclusive work environment with opportunities for career growth Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Please note We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. Recruiter #LI-MU1 Posting Type LI TPBN1_UKTJ

NOVOTEL is seeking a friendly and professional Reception Team member to join their team in Bristol, United Kingdom.This role involves greeting guests, handling inquiries and complaints, managing check-in/check-out procedures, and maintaining a clean reception area.The ideal candidate should be flexi

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Complaints Handler – Banking & Financial Service

OVO is seeking a Customer Resolution Specialist to join the OneCare team in Glasgow or Bristol. This full-time role involves investigating customer complaints, providing resolutions, and ensuring customer satisfaction while protecting OVO's brand.

Managerial experience on similar level. Manage all disciplinary and grievance issues (complaints) in line with HR policy, manage absence through RTW's.

King’s Barton Housing Association Limited (KBHA) is a small registered social housing provider with 147 homes (mostly one bedroom) which are occupied by independent persons aged 55 years plus. To be the lead officer on dealing with all housing and business complaints liaising with the Housing Mana

Ayvens Group is seeking a Customer Complaints Officer to join their Technical Complaints team in Bristol.This role focuses on managing incoming technical complaints and providing resolution support while ensuring compliance with regulatory requirements.The ideal candidate will possess excellent comm

Frasers Group is looking for team members at Everlast Gyms in Stoke Gifford. The role focuses on maximizing member experiences and supporting membership sales through outstanding customer service. Responsibilities include maintaining cleanliness, addressing member complaints, and contributing to the

Attend Chairs’ meetings to share updates and escalate issues to the Board. Chair or participate in panels for exclusions and complaints. On this page, please access and complete the Expression of Interest form (towards the bottom of the page and titled ‘Express Your Interest’) and detail the a

Oversee the team and ensuring a smooth process.Training and induction of all new staff to agreed standards.Receive feedback from guests and ensure quick and effective handling of issues.Deal with complex enquiries and complaints from clients relating to reception functions.Manage daily issues that m

Requisition ID 64190 Position Type FT Permanent Workplace Arrangement #LI-Onsite About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Were looking for a Food Safety & Quality Manager to join our Taste & Nutrition manufacturing facility in Portbury, Bristol. In this role, youll lead the sites Food Safety and Quality agenda, partnering with the Plant Manager and site leadership team to protect our customers, consumers and our brand. Our purpose-built factory at Royal Portbury Dock produces around 36,000 tonnes of dry powder blends and sauces each year. The portfolio includes meat and culinary technologies serving end-use markets such as prepared meals, appetisers and side dishes, savoury snacks, and meat, fish and poultry. Youll work closely with Operations, Engineering and Supply Chain teams to embed a strong quality culture, drive continuous improvement, and ensure we consistently meet internal, customer and regulatory standards. This is a visible leadership role where youll coach and develop colleagues, strengthen site capability through practical training, and bring teams together to solve issues early. Youll focus on clear standards, strong processes and great communicationso the right products leave site every time. What will you do? Lead and continuously improve the site Food Safety, Quality and HACCP systems, ensuring they are practical, effective and fully embedded. Own site standards for GMP, hygiene and factory conditions, and coordinate internal auditing programmes. Manage process controls, raw material and finished product testing, and product release to agreed specifications. Lead customer, third-party and regulatory audits, and ensure clear and timely follow-up actions. Investigate customer complaints and non-conformances, drive root-cause analysis, and implement corrective and preventive actions. Provide clear monthly quality reporting with trend analysis for site leaders and frontline teams. Build quality capability across the site through coaching, training and positive role modelling. Lead and develop a high performing Quality team using consistent people management practices Act as a key member of the site leadership team, contributing to decision-making, budgeting and KPI delivery. Escalate food safety or quality risks promptly and support major incident readiness and response. Co-ordinate and ensure the provision of timely and accurate information to customers. What do you need to be successful? Youll have a degree in Science or Engineering ideally combined with a Diploma in OHS/Environmental/Sustainability. Proven experience leading Food Safety and Quality in a manufacturing environment (ideally food), including HACCP, GMP and hygiene programmes. Comfortable in managing customer relationships. Strong working knowledge of customer and third-party standards and regulatory expectations, with experience leading audits. A collaborative leadership stylecomfortable influencing across functions and building capability through coaching and training. Data-led problem solving and continuous improvement mindset (root cause analysis, CAPA, trend analysis). Excellent communication skills and confidence working with stakeholders at all levels. Skilled in developing standards and strategy, project and change management Experience of Interpreting and executing to international standards. Additional language skills desirable If youre excited about this role but dont meet every requirement, wed still love to hear from you. We value diverse experience and were committed to building a team where everyone can thrive. Why join Kerry? At Kerry, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to! We can offer you Career development opportunities within a leading global player in sustainable nutrition Competitive salary Matched pension scheme up to 10%. Life Assurance Employee benefit platform with discounts and offers for retailers online and offline, travelling, utilities and more. Employee Assistance Program, supporting your emotional, physical, nutritional and financial wellbeing. Inspiring People - Kerry's Global Recognition Program. Access to Udemy, a learning platform with 1000's of free courses. OurVoice, opportunity to share your feedback on the work environment every year. OurShare, Kerry share plan available to all employees, with option to enroll once a year. MyCommunity, have one day per year to volunteer for a worthwhile cause. In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic. Please note We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. Beware of scams online or from individuals claiming to represent us . A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter #LI-JP2 Posting Type LI TPBN1_UKTJ

Senior Business Support Officer needed! Hourly Rate: £15.38ph Contract Duration: Until MArch 2027 Location: Temple Street, BS1 Hours: Tuesday 9-5, Wednesday 9-5 and Thursday 9-1. We are looking to recruit an organised and motivated Senior Business Support Officer working on a part-time basis, initially for 6 months. This is a key role providing essential business support to ensure the smooth running of the service and its projects. About the Role As a Senior Business Support Officer, you will champion the service and work closely with the lead officer providing a wide range of administrative and operational support. Your main responsibilities will include: Data entry, analysis, and management of datasets Diary management and process planning Raising purchase orders and processing invoices using ABW finance system Scanning and linking 'meanwhile' site documents into the system Printing and distributing terms and conditions documents Responding to emails, Freedom of Information (FOI) requests, Subject Access Requests (SARs), and complaints Recording and tracking information using iCase You will be processing and handling sensitive informationAbout You For this role you will need to be a proactive and detail-oriented individual with: Strong interpersonal, organisational, and time management skills Proven analytical abilities, especially in handling data and financial processes Experience of using Office 365, including Outlook, Word, and Excel Confidence in managing and analysing spreadsheets Familiarity with SharePoint for saving, sharing, uploading and retrieving documents A genuine interest in supporting the Gypsy Roma Traveller community and understanding the challenges they face Knowledge and understanding of GDPR and data-protection protection policies and procedures.This position is suited to someone who takes pride in delivering high-quality business support. This role is hybrid based, with some opportunity to work from home after training, but will need to be in the office when requested or required. A basic DBS is required. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Senior Technical Manager Food Manufacturing Location: Bristol Salary – c£60,000 + Bonus and associated Benefits We are looking for an experienced and ambitious Senior Technical Manager to lead food safety, quality and compliance across a food manufacturer who sits within the Food Service sector This is a senior leadership role with responsibility for shaping and embedding a best-in-class food safety culture, ensuring the business is fully audit-ready every day, and leading all technical and hygiene functions across the organisation. You will work closely with operational and commercial teams, key customers and external auditors to ensure the highest standards of compliance, quality and continuous improvement are maintained. The role is based in Bristol, but there will be travel required to their satellite site based in Wiltshire 1 – 2 times a month Senior Technical Manager Key Responsibilities Lead and develop the technical and hygiene teams to support current operations and future growth Define and deliver the company’s food safety and quality strategy Drive a strong food safety culture across the business Ensure full compliance with all food safety, legal and customer requirements Maintain BRC accreditation at Grade A or above Lead all customer, third-party and regulatory audits Develop and monitor technical KPIs and continuous improvement plans Oversee HACCP, allergen management, GMP and traceability systems Build strong relationships with key customer technical teams Investigate and resolve customer complaints through root cause analysis and corrective actions Review and improve Health & Safety systems in collaboration with site leadership Senior Technical Manager Essential Skills & Experience Degree qualified or equivalent in Food Science, Food Technology or related discipline Significant senior technical leadership experience within food manufacturing Strong knowledge of BRC standards, HACCP and food safety legislation Experience leading customer and third-party audits Proven team leadership and people development skills Excellent communication and stakeholder management abilities If the role is of interest, then please send your CV today

Workshop Controller - Bristol Salary – £36,000 Basic OTE £43,000 + Car Working hours- Monday - Friday, 8am - 6pm, NO WEEKENDS Ref – 30743 We have a new job vacancy available for a Workshop Controller in Bristol. My client are one of the UK's leading main dealerships in the area & they're rapidly growing, making it the best time to join. This role suits a Workshop Controller with previous experience as a Vehicle Technician, looking for a long-term career. If you’re a experienced Workshop Controller at a main dealer or independent then apply now! Workshop Controller Benefits: Progression opportunities Great Bonus Opportunities Car Allowance Company Pension Company Discounts Great Training & developmentWorkshop Controller Role: Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion Monitor job progress, review job cards, and ensure accurate job timing for costing purposes Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations Maintain agreed service levels and ensure the smooth daily running of the workshop Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards Monitor and contribute to financial performance, supporting cost control and efficiency improvements Handle and resolve customer complaints in a timely and professional manner Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvementWorkshop Controller Requirements: Full UK driving license 1+ years experience as Workshop Controller Main dealership experience preferred but not essentialConsultant – Jack Adams JAOJ Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries

Internal Sales Assistant Location: Bristol-Bath area Salary: £30,000 – £35,000 DOE Employment Type: (Full Time, Permanent) Working Monday to Friday, working every 3rd Saturday.About the Client KBB Recruitment are representing a well-established and customer-focused business within the commercial sector. This is an exciting opportunity to join a growing company that values strong client relationships, excellent service standards, and a collaborative working environment. About the Role This role offers the successful candidate the opportunity to become an integral part of the internal sales support team. You will be responsible for managing customer enquiries, processing orders, maintaining client relationships, and supporting wider business operations to ensure a seamless customer experience. Key Responsibilities: Handle inbound customer enquiries, providing pricing and product information Resolve customer complaints and queries professionally and efficiently Process sales orders, prepare quotations, and track deliveries Proactively follow up on leads and identify opportunities for upselling and cross-selling Maintain strong client relationships and accurately update CRM systems with customer interactions Work closely with external sales, procurement, and logistics teams to ensure customer requirements are met Deliver consistently high levels of customer service and support Requirements / Skills: Previous experience within a sales support, customer service, or commercial role Exceptional verbal and written communication skills with a customer-first mindset Good IT skills, including Microsoft Office and CRM systems Strong organisational skills and attention to detail Ability to multitask and work effectively within a busy environment Positive, proactive, and team-oriented approach What’s on Offer: Competitive salary Full-time permanent opportunity Supportive and collaborative team environment Opportunity to develop within a growing business How to Apply To apply, please send your CV and a brief covering note to (url removed) or contact Nathan on (phone number removed) . KBB Recruitment are acting as the employment agency for this position

Job Title: Asbestos Removals Contracts Manager Location: Bristol, Somerset Salary/Benefits: £40k - £55k + Training & Benefits We are recruiting on behalf of a growing and respected name within the Asbestos industry, who holds a strong presence across the South West of England. They have recently won new business in the region and require a professional and proactive Asbestos Contracts Manager, who can utilise their experience to manage the delivery of removals projects for licensed works. Applicants must be able to demonstrate excellent technical knowledge as well as a strong work ethic and proven team management experience. Our client is able to consider candidates who have robust experience as a Removals Supervisor, or Asbestos Analysts, as they can support further training and development within the role. They are offering attractive salaries and benefits packages to the successful applicant. Ideally, you will be located around: Bristol, Keynsham, Bath, Trowbridge, Melksham, Chippenham, Corsham, Nailsea, Portishead, Clevedon, Weston-Super-Mare, Yate, Thornbury, Frome, Warminster, Radstock, Brean, Wells, Shepton Mallett, Glastonbury, Street, Bridgwater, Taunton, Wellington, Ilminster, Yeovil, Chard, Axminster, Honiton, Tiverton, Minehead, Exeter, Sidmouth, Seaton, Dorchester. Experience / Qualifications: • Proven track record as an Asbestos Removals Contracts Manager (or Asbestos Removals Supervisor), • Will hold the ARCA Contracts Manager ticket (or equivalent), • Holds valid CSCS, SMSTS / SSSTS, • Excellent industry technical knowledge, • Strong communicator, • Able to successfully manage teams of removal operatives, • Strong literacy, numeracy and IT skills, • Able to oversee simultaneous projects The Role: • Successfully managing licensed asbestos removals projects, • Ensuring works are completed within agreed deadlines and scope, • Monitoring safety adherence on site, and highlighting any non-compliance, • Overseeing removals teams and supervisors, providing support and training where needed, • Allocating workloads efficiently, • Meeting with clients to provide project updates and to assess completed works, • Handling any complaints / logistical issues, • Producing RAMS for projects, • Creating competitive and detailed tenders and quotations for projects, • Conducting performance reviews with staff members, • Fostering strong client relationships, • Completing risk assessments and method statements prior to works starting, • Travelling to client sites as required, • Reporting into Directors to monitor company performance, • Supporting ongoing company growth Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for a Site Manager (Quarry) to join our friendly team at Stancombe Quarry and Asphalt Plant in Bristol. We’re working hard to create a dynamic and inclusive environment andit’simportant that our people come from a variety ofdifferent backgrounds. Main Responsibilities This is a varied, complex and rewarding position that requires an experienced Site Manager (Quarry). Reporting directly to the Area Operations Manager you will have full responsibility covering aggregate and asphalt operations. Key Accountabilities: Ensure compliance with all relevant HSE legislation,in particularthe Quarries Regulations 1999. To develop andmaintainthe Quarries’ health and safety documentin order tofully meet the QR requirements. Implement and ensure compliance with Tarmac health and safety systems / standards and best practices. Ensure that all work undertaken in the quarry is risk assessed and safe-working procedures put in place. Ensure that all accidents and incidents are reported and fully investigated and corrective actiontakenas necessary. To lead and manage all Tarmac UK and contractor personnel working in the quarry areas, with safety as the key priority. Motivation, development and training of the quarry personnel and contractors to ensure they continue to meet the competency requirements. The development of the Quarry annual plan and budgets. Ongoing responsibility for the quarry cost control and forecasting. Responsible for all work undertaken in the Quarry including infrastructure. Project management of projects within the quarry within agreed timescales and budget. Apply all relevant Environmental legislation – EMS, EMAS and anyadditionalrequirements under PPC Ensuring that the quarry isoperatedwithin the scope of all leases, planningconsentsand conditions. Ensure good public relations aredeveloped,all complaints fully investigated andmaintainedthrough open communications.The Ideal Candidate Minimum 5 years' experience working in a quarry withexperience as a section 8.1.c asevidentby anup to dateCPD record Experience of drilling and blasting operations Experience ofundertaking risk assessments and developing safe working procedures. Supervisory / management of personnel. Project management. Effective Budgeting and cost control Change Management Experience of building successful relationships with internal / external stakeholders, particularlywith regard toPR and the local community Managing Teams / Team building and development of peopleWhy Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including: Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause Training and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareers #quarryjobs #quarrymanager #quarrysupervisor #manager #supervisor #quarryjobs #plantjobs #supervisorjobs #managerjobs #FlaxBourton #Bristol #Weston-super-Mare #Chepstow #Newport #Cardiff #Gloucester #LI-RE1 Tarmac Trading Limited

Contract Coordinator / Administrator Bristol office Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity? What are we looking for? Otis is currently recruiting for Contract coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract As a contract coordinator, you will: Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades. Be the Point of contact for customers for day to day enquiries. Focused on resolution to minimize escalations Support preparation of quotations for repair/upgrade works from multiple sources Extract details from CRM system to support customers with regulatory / statutory compliance issues. Support the operational team with any complaints investigation and resolution To be successful in this role you will: Have building services industry experience, ideally with field service delivery Have experience of workload planning/scheduling in an engineering environment Have experience of Microsoft office programs including Excel, Word and powerpoint Have experience of service contract delivery for large customers What can we offer you? Strong Remuneration Package A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success More about us: Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a wholly owned subsidiary of United Technologies Corporation. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide. We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success. We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators / Coordinator, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria

Payments Clerk Location: Bristol (Hybrid Working Available) Job Type: 11 Month Fixed-Term Contract Salary: £27,000 - £31,000 The Opportunity We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions. Key Responsibilities Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs). Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly. Follow established payment procedures and maintain compliance with regulatory requirements and internal controls. Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls. Investigate and resolve payment queries, obtaining additional information from customers where required. Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance. Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing. Handle customer complaints in accordance with regulatory requirements and internal procedures, ensuring timely resolution and appropriate documentation. Work collaboratively with colleagues and stakeholders to support smooth and efficient payment operations. About You Experience within payments operations, banking, finance, or a regulated financial services environment. Knowledge of UK payment schemes such as Faster Payments, BACS, and CHAPS. Understanding of payment controls, risk management, and compliance requirements. Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines. Excellent attention to detail and a commitment to maintaining high levels of accuracy. A proactive approach to problem-solving and continuous improvement. Strong communication and interpersonal skills, with a customer-focused mindset. The ability to work effectively both independently and as part of a team

Head of Technical - Food Manufacturing Location: Bristol Salary – c£60,000 + Bonus and associated Benefits We are looking for an experienced and ambitious Head of Technical to lead food safety, quality and compliance across a food manufacturer who sits within the Food Service sector This is a senior leadership role with responsibility for shaping and embedding a best-in-class food safety culture, ensuring the business is fully audit-ready every day, and leading all technical and hygiene functions across the organisation. You will work closely with operational and commercial teams, key customers and external auditors to ensure the highest standards of compliance, quality and continuous improvement are maintained. The role is based in Bristol, but there will be travel required to their satellite site based in Wiltshire 1 – 2 times a month Head of Technical Key Responsibilities Lead and develop the technical and hygiene teams to support current operations and future growth Define and deliver the company’s food safety and quality strategy Drive a strong food safety culture across the business Ensure full compliance with all food safety, legal and customer requirements Maintain BRC accreditation at Grade A or above Lead all customer, third-party and regulatory audits Develop and monitor technical KPIs and continuous improvement plans Oversee HACCP, allergen management, GMP and traceability systems Build strong relationships with key customer technical teams Investigate and resolve customer complaints through root cause analysis and corrective actions Review and improve Health & Safety systems in collaboration with site leadership Head of Technical Essential Skills & Experience Degree qualified or equivalent in Food Science, Food Technology or related discipline Significant senior technical leadership experience within food manufacturing Strong knowledge of BRC standards, HACCP and food safety legislation Experience leading customer and third-party audits Proven team leadership and people development skills Excellent communication and stakeholder management abilities If the role is of interest, then please send your CV today