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Vehicle Solutions Specialist Bristol - Hybrid £40,000 - £50,000 + Bonus + Pension + Private Healthcare + 28 days Holiday + Hybrid WorkingAre you looking to join a company that can propel your career forward, and also provide you with a brilliant package so you enjoy your life inside and outside of work? Are you looking to play a key part in an exciting team in a highly reputable business?You will be joining a team that manages complex service, maintenance, and repair operations. Working closely with manufactures, dealers, and internal teams, you will resolve complaints, and escalations providing solutions to customers and clients.In this role you will work with a small team of operations specialists to manage vehicle service, repair & maintenance cases, liaise with manufacturers and dealers, and ensure cases are resolved efficiently. You will be responsible for tracking and reporting cases, influencing outcomes, and driving continuous improvement.The ideal candidate will come from a customer service automation background and be confident under pressure, proactive in resolving complex issues, and skilled in negotiation and relationship management. You will have experience in vehicle service, complaint handling, and case management. Strong analytical skills and attention to detail are essential to identify root causes and implement improvements.This is a fantastic opportunity for a Vehicle Engagement Specialist to join a rewarding and supportive team and continue your career growth while delivering exceptional service outcomes.The Role: • Manage complex vehicle complaints, escalations, and cases., • Act as the key liaison for manufacturers, dealers, and internal teams., • Confident, proactive problem-solver who remains calm under pressure., • Excellent communicator with strong negotiation and stakeholder management skills., • Analytical mindset with attention to detail to identify trends and implement improvements., • Proven experience in service, maintenance, and repair operations or a related automotive environment., • Skilled in complaint handling, case management, and issue resolution. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Position: Property Manager Location: Hybrid (Bristol based portfolio) Working Hours: 09:00 – 17:30 Monday – Thursday, 09:00 – 16:00 Friday Salary: Competitive About Hillcrest Estate Management: Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol and Essex. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area. Hillcrest is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: • 24 days annual leave for work-life balance., • Discounts on shopping and services through Perkbox., • Employee Assistance Programme for confidential support., • Hybrid and flexible work opportunities., • Financial support for personal development., • Opportunities for career growth., • Recognition incentives., • Cycle to Work scheme for a healthy lifestyle. The Property Manager is responsible for the day to day management of a portfolio of developments in and around the Bristol area. Key responsibilities and tasks include: • Responsible for all management aspects of all developments within the portfolio., • To carry out development inspections as necessary to ensure the Companies’ responsibilities are met., • To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis., • To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required., • To work with customer formed groups such RA’s, RMC’s RTM etc., • Ensuring Customer complaints are resolved effectively and in a timely manner., • To liaise with our Accounts department to ensure accurate financial management of the development., • Source, Appoint and Manage competent trade persons to undertake works across the portfolio., • To ensure all works undertaken by contractors are of suitable quality and cost effective. Candidates for this position should have the following skills and qualifications: • At least 2 years’ experience in the residential property management sector., • Ideally ATPI qualified., • A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels., • Must have a full UK driving license., • Must have intermediate computer skills in Microsoft packages., • Previous experience of contract management., • Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number #LI-EJ1.

We are currently working in partnership with a Housing Association based in Portishead, who are recruiting for a Lead Surveyor on a permanent basis. The position is due to start as soon as your notice has been served, but the client is looking for somebody to get started as soon as possible. The salary for the role £51,842.00 per annum. The ideal candidate will have experience overseeing a team of Surveyors, be an expert in damp and mould diagnostics/ensuring adherence with Awaab's Law. Duties will include (but are not limited to): * Leading and managing a team of Damp & Mould Surveyors, including performance, development, and wellbeing * Undertaking complex surveys and provide technical advice on damp, mould, and building pathology * Producing and reviewing high-quality reports, specifications, and remedial recommendations * Overseeing end-to-end case management, ensuring compliance with HHSRS and regulatory timescales * Liaising with Repairs, Asset Management, Complaints, and Safe Homes teams to resolve issues efficiently * Conducting quality assurance inspections of works, contractors, and in-house teams * Deputising for the Customer Delivery Manager and act as a technical escalation point * Supporting procurement, quotations, tenders, and ensure subcontractor compliance with Health & Safety standards Experience required: • Experience leading surveying or technical teams, • Strong technical knowledge of damp, mould, and housing compliance, • Confident in people management, performance, and project delivery, • Formal building qualification (RICS-accredited, BSc, HNC, or HND), • 37.5 hours per week James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

BrisDoc is an award winning, clinician-led, employee-owned social enterprise delivering NHS urgent and primary care across Bristol, North Somerset and South Gloucestershire. We provide compassionate, high-quality care to over one million patients, and we’re looking for an exceptional Executive Medical Director to join our Board. This is a pivotal Executive Director role, combining statutory clinical accountability with collaborative system leadership in an ambitious organisation with real pace and variety. The opportunity As Executive Medical Director, you’ll be BrisDoc’s senior clinical leader and the Board’s accountable executive for patient safety, quality of care, clinical governance and professional clinical standards. You’ll work closely with the Chief Executive, Executive colleagues and Non-Executive Directors to ensure BrisDoc is clinically well-led, safe and resilient. You’ll provide credible assurance to the Board, supported by robust data, insight and clear narrative. You’ll also represent BrisDoc as a confident senior clinical voice across system partnerships. Our services are diverse and fast-moving, with a genuine line of sight between governance decisions and what happens for patients and clinicians every day. Services include: • Severnside Integrated Urgent Care, • In-hours primary care services You’ll provide organisation-wide clinical leadership, including: • Board-level accountability for patient safety, quality, clinical governance and professional standards, • Clear, credible assurance to the Board, using data and narrative, • Executive oversight of Patient Safety Incident Investigations (PSIIs), coroner’s cases, significant complaints and clinical claims, including escalation and management of clinical risk, • Strong systems for clinical learning, quality assurance and continuous improvement, • Executive responsibility (with the Director of Nursing, Allied Health Professionals and Governance) for clinical aspects of regulatory compliance and inspection readiness, including Care Quality Commission (CQC) requirements, • Professional governance, including managing concerns relating to clinical staff and upholding standards and conduct, • Acting as Caldicott Guardian (information governance accountability), • Clinical leadership across strategy, workforce, service development and digital transformation, • System leadership, representing BrisDoc across BNSSG and the wider South West and beyond We’re seeking a senior clinical leader with the credibility, judgement and executive maturity to operate effectively at Board level in a complex healthcare environment. You will have: • Full General Medical Council (GMC) registration with a licence to practise, • MRCGP or equivalent senior medical qualification enabling clinical participation within BrisDoc services, • Significant senior clinical leadership experience at Director level (or equivalent), • Demonstrable leadership of clinical governance, patient safety and regulatory engagement, • Experience providing assurance and constructive challenge at Board/Executive level, • Strong understanding of NHS statutory and regulatory frameworks, including CQC You will demonstrate: • Inclusive, collaborative executive leadership, • Sound judgement and the ability to hold clinical risk, • Emotional intelligence and influence with diverse stakeholders, • Integrity, resilience and professionalism, • Commitment to openness, learning and psychological safety We’re committed to equity, diversity and inclusion at all leadership levels. We particularly welcome applications from women and other groups currently under-represented within our senior leadership team. What we can offer • Hours: 30–37.5 hours per week (to be agreed), • Salary: £140,000–£150,000 (FTE) per annum (dependent on experience), • Pension: NHS Pension, • Flexibility: We recognise senior clinicians may hold portfolio roles and we’re open to conversations about flexible working that supports both organisational and individual sustainability. Closing date: Midnight 15 March 2026 Interviews expected: Week commencing 23 March 2026

An exciting opportunity for a dynamic individual to join our Spa Team. As Spa Manager you will ensure we provide the highest standards within the Spa, from our treatments to the wellbeing facilities and will welcome the challenge of leading and motivating a large team with different skill sets. Your day to day; • As Spa Manager you will be leading your team to create a warm and safe environment for all of our guests, • Ensuring every aspect of the guest journey is of the highest possible standard, • Recommending & driving activities to support spa treatment and membership teams whenever possible, • Communicating with other internal departments to ensure integration of the Spa within the whole hotel, • Dealing with all problems, enquiries and complaints from Spa clientele positively & effectively when required, • Ensuring the Spa is operating within the boundaries of our H&S processes An interpersonal individual who showcases a passion for Spa, Fitness & Wellbeing. Someone who can share this passion with their team, creating a Spa Experience you can all be proud of. You will need to have a good rapport with both staff and guests and be able to effectively communicate on all levels. Experience within complimenting roles is an advantage and a proven track record of managing at a similar level is essential. Being able to multi-task is a must, you will need to offer warm hospitality to our spa members, day Spa & hotel guests whilst ensuring all aspects of the Spa runs smoothly. You should have high standards and thrive in a customer led environment. If you are a strong leader who enjoys going the extra mile and have excellent interpersonal skills this could be the role for you. In return, we are offering a rewarding role with scope for career progression along with; • A competitive salary, negotiable dependent on experience, • Stream - the ability to access up to 40% of your wages as you earn them each week, • 28 days annual leave (rising to 33 days after 5 years), • Health cash plan, • Employee Assistance Programme, • Enhanced maternity and paternity pay, • Apprenticeships available, • Generous employee discounts, • Pension and Life assurance, • Long service awards, including free meals and free stays with friends and family, • Bespoke training programmes accessible to all, • An engaging & supportive work environment

Client Excellence Executive Bristol Area | Hybrid (3 days office / 2 days WFH) Full-time | Permanent We’re working with a growing technology services provider that specialises in delivering secure modern workplace solutions to organisations across the UK. As they continue to scale, they are looking for a client excellence executive to join their team. This role sits at the heart of the client journey - ensuring every interaction, onboarding, review and service transition is seamless, structured and genuinely client-focused. The Role The Client Excellence Executive is responsible for delivering an outstanding end-to-end experience across the full service lifecycle. You will act as a central point of coordination between clients, finance, service teams, and leadership - ensuring contractual obligations are met, expectations are exceeded, and service reviews drive meaningful outcomes. Key Responsibilities • Manage onboarding and offboarding processes across services, • Coordinate contractual obligations and ensure compliance across internal teams, • Work closely with finance regarding billing and service transitions, • Own and deliver structured client service reviews, • Act as a primary point of contact for client queries and escalations, • Investigate and resolve complaints with a client-first mindset, • Attend client meetings (onsite and offsite) to gather feedback and drive improvement, • Identify opportunities to enhance client experience and internal processes, • Champion continuous improvement across the organisation What We’re Looking For • Strong drive to deliver exceptional client service, • Confident chairing meetings and driving clear actions, • Ability to hold colleagues and suppliers accountable, • Highly organised with strong attention to detail, • Comfortable managing multiple stakeholders, • Experience in client-facing roles, • Exposure to IT service environments (desirable), • Experience using PSA or ITSM systems (desirable) The Ideal Candidate You’re proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail is missed. You take ownership and pride in delivering consistently high standards. Working Pattern Hybrid working: 3 days in the office, 2 days remote (subject to agreement)

A great opportunity for an QARA professional to step into a hands-on role within a medical device environment. Hybrid (up to 2 days WFH) near Bristol This role sits at the heart of manufacturing, supplier oversight and regulatory support, with a strong quality focus (70%) and exposure to UK, EU and global regulatory activities. (30%) What you’ll be doing: • Day-to-day ownership of ISO 13485 / GMP-aligned QMS activities, • Supporting validation (equipment, process & software), • Managing and supporting internal, supplier & Notified Body audits, • Handling complaints, RCA and CAPAs, • Maintaining controlled documentation within an eQMS, • Supporting supplier quality and production quality activities, • Contributing to regulatory documentation, PMS and labelling reviews What we’re looking for: • 3 years’ experience in a Quality role within medical devices, • Working knowledge of ISO 13485, GMP and medical device regulations (MDR / UK MDR / FDA exposure a plus), • Experience across validation, audits, complaints and document control, • Someone confident working independently, detail-driven and solutions-focused This is a strong role for someone looking to deepen their medical device quality experience while gaining broader regulatory exposure.

Technical Services Manager Location: Bristol, BS34 Hours of work: 40 Contract Type: Permanent The Technical Services Manager will supervise and lead the Operations & Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities in accordance with the organisations policies and applicable laws, as provided including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Professional and Personal Competencies/Qualifications • HVAP (High Voltage Authorised Person) certification desirable – if not held, the company will provide training (comes with additional pay once completed)., • Previous experience in a technical / engineering role (electrical preferred)., • Experience managing or supervising engineers/maintenance staff., • Familiarity with both PPM and reactive maintenance processes., • Experience overseeing subcontractors, including permit-to-work processes and compliance checks., • People management experience (sickness management, appraisals, return-to-works)., • Strong understanding of building services operations., • Ability to manage compliance across all works., • Good organisational skills to plan engineers’ daily activities and call-out rota., • Vocational qualification in electrical or mechanical engineering (electrical bias preferred). The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Five Guys Perks – employee discount program. Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way. INCREDIBLE CAREERS WITH FIVE GUYS.

Key responsibilities 1. Operational leadership & performance • Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery., • Set clear operational standards and performance expectations for managers and teams., • Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages., • Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant). 2. Quality, governance & CQC readiness • Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation., • Own the quality framework: audit schedules, action plans, learning loops, and sustained improvements., • Monitor and improve performance against CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, Well-led., • Ensure governance is real, not theatre: good minutes, clear owners, deadlines met, measurable improvements. 3. Safeguarding, risk & incident management • Act as senior safeguarding lead (or deputy) ensuring timely reporting, high-quality investigations, and effective multi-agency working., • Oversee serious incidents, complaints, whistleblowing, and escalation pathways., • Ensure duty of candour is applied appropriately and consistently., • Lead learning from incidents (trend analysis, thematic reviews, corrective actions that actually stick). 4. Regulatory compliance & statutory frameworks • Ensure compliance with relevant legislation and guidance, including (as applicable):, • Health and Social Care Act 2008 (Regulated Activities), • Care Act 2014 (safeguarding), • Mental Capacity Act 2005 (capacity assessments, best interests), • DoLS/LPS awareness where relevant to pathway/interface, • Health & Safety, COSHH, fire safety, RIDDOR, GDPR, • Ensure CQC notifications are made correctly and on time (where required by your regulated activities)., • Maintain policy, procedure, and training compliance across services. 5. People leadership: recruitment, retention, capability • Build high-performing service leadership through coaching, supervision standards, and clear accountability., • Oversee recruitment plans, onboarding quality, rota integrity, and retention strategies., • Manage capability, disciplinary processes, attendance, and culture issues fairly and decisively., • Ensure mandatory training compliance and role-specific competence (PBS, autism, epilepsy, meds, etc. as relevant). 6. Financial and contract performance • Own operational budgets: staffing ratios, agency use, rota efficiency, travel costs, and service-level P&L performance., • Work with finance/commissioners to ensure packages are accurate, reviewed, and delivered as commissioned., • Deliver measurable improvements in agency reduction, vacancy management, and efficiency without compromising care. 7. Service development & strategic delivery • Support mobilisation of new services, transitions, and service redesign., • Build strong commissioner relationships and contribute to tenders, service proposals, and growth plans., • Lead improvement projects (e.g., medication governance upgrade, auditing overhaul, PBS quality drive, digital care planning rollout). 8. Stakeholder management • Maintain professional relationships with families, advocates, social workers, commissioners, housing partners, and multidisciplinary teams., • Lead complex meetings: placement breakdown prevention, safeguarding strategy, best interests, complaint resolution., • Ensure people supported are meaningfully involved in decisions about their lives and service improvements.

Quality Improvement Manager Location: Hybrid (with regular travel to services as required) Department: Quality Reporting to: Head of Quality About the Role We are looking for an experienced and values-driven Quality Improvement Manager to join Muve Healthcare Group. This is a pivotal leadership role focused on driving continuous improvement, regulatory compliance, and high-quality practice across our services. Leading a team of Compliance Officers, you will work in close partnership with operational, clinical, and senior leaders to ensure our services consistently meet and exceed CQC and Ofsted standards, while embedding a culture of learning, accountability, and best practice. This role suits someone who thrives on influencing positive change, translating insight into action, and improving outcomes for people with learning disabilities, autism, and complex needs. Key Responsibilities • Lead, conduct, and contribute to balanced, fair, and evidence-based audits and thematic reviews aligned with the Muve Healthcare Quality Assurance Framework, CQC and Ofsted requirements., • Work alongside the Head of Quality to design, implement, and continuously improve quality assurance and audit systems., • Support the development, review, and implementation of policies and procedures to ensure alignment with regulatory, legislative, and best practice requirements., • Produce clear, concise quality and compliance reports and presentations for internal stakeholders and governance meetings., • Contribute to learning from serious incidents, safeguarding concerns, and complaints, ensuring robust oversight and compliance with procedures., • Ensure the voice, lived experience, and outcomes of the people we support and their families are embedded within all quality improvement activity., • Monitor progress against agreed improvement and compliance action plans, escalating ongoing non-compliance or emerging risks where appropriate., • Provide expert advice, guidance, and coaching to operational and clinical teams to support sustainable improvements in practice., • Line manage and support Compliance Officers, offering coaching, development, and oversight of audit and review activity., • Promote a positive, open, and learning-focused culture across the organisation., • Proactively identify areas for improvement and develop clear, time-bound action plans., • Maintain up-to-date knowledge of regulatory changes, sector developments, and best practice in social care., • Provide flexibility and cross-cover within the quality team to meet organisational needs. What We’re Looking For Essential Experience & Skills • Strong knowledge of relevant legislation and regulatory standards, including CQC Fundamental Standards., • Sound understanding of safeguarding, adult protection processes, and responsibilities., • Knowledge of best practice in adult social care, particularly supporting people with learning disabilities, autism, and complex needs., • Experience of quality assurance, audit, and continuous improvement frameworks., • Understanding of wider legal and regulatory frameworks, including the Mental Capacity Act and Health & Safety legislation., • Experience working within an operational, quality, or compliance role in adult care and support services., • Proven experience assessing and improving quality and managing risk in regulated environments., • Experience line managing staff and supporting teams to achieve measurable improvements., • Excellent interpersonal, communication, and influencing skills., • Strong organisational skills, able to prioritise workload and deliver against agreed KPIs., • Willingness and ability to travel regularly between services., • A collaborative, values-led approach with a passion for driving meaningful improvement. Qualifications • Level 4 or 5 Diploma in Health and Social Care (or equivalent), or a recognised Auditor qualification., • Willingness to undertake further relevant training.

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

Customer Service Representative. Greeting and assisting customers throughout the application process. Handling customer queries and complaints with diplomacy and confidence.

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.

How you'll make a difference As a Barista in the coffee lounge, your friendly and approachable personality will help create a welcoming space for colleagues at our Badminton Road Office. With a customer focused service, you will serve beverages and light snacks in a fast paced environment. What you will be doing • Providing excellent customer service, you will welcome and greet customers, while constantly striving to improve customer relations., • Preparing beverages and light food products, you will ensure all displays are well stocked and replenished to maintain and anticipate customers’ needs. On occasions, you will be required to prepare, deliver and present buffet food to functions and meetings., • You will be operating a till, including collecting and processing customer payments for cash, credit and debit cards., • Listening to customer issues or complaints, you will deal with any concerns in an efficient yet friendly manner and report to the manager on duty., • You will keep work surfaces clean and follow cleaning schedules, including the deep cleaning of machinery where required, complying with health, safety and hygiene guidelines., • You will have previous experience in a similar catering role or be willing to undertake basic training., • We require you to have practical skills and be keen to learn the use of basic tools and equipment such as coffee machines and tills., • It is essential that you are able and willing to follow basic processes and procedures to ensure the job is carried out safely., • Ideally, you will have either an NVQ Level 1 qualification in barista experience or equivalent qualification, or have equivalent barista experience., • This is a casual part-time role, working ad-hoc hours., • Your shift patterns will alternate:, • Week one: 8:00am - 12:00pm, • Week two: 11:30am - 3:30pm How a career at South Gloucestershire Council is different • As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities., • We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities., • We're building and shaping communities which people are proud of., • We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses. We’re making a difference, be part of it! To view the full job description, please click this link: ___

You have a customer‑first mindset, where you make the customer feel valued and supported in everything you do. The ability to maintain composure and poise when dealing with a variety of customers and complex complaints. Working on our checkouts and returns desk to support customers in a timely man

A leading sustainable mobility firm in Bristol is looking for an End of Contracts Complaints Executive to manage customer satisfaction during the Remarketing process. The successful candidate will work closely with various teams to address customer complaints effectively.

A leading vehicle leasing company in Bristol is seeking an End of Contracts Complaints Executive to manage customer satisfaction and oversee complaints in the Remarketing process.

Investigate and resolve complaints with a client-first mindset.

Oversee the management of customer complaints related to Network Plus activities. Network Plus is proud to be an Equal Opportunity Employer. By applying for this role, you agree to the terms of our privacy policy which you can find here - .

Portfolio: Group‑wide delivery leadership responsibility for Patient Safety investigation, learning response & action oversight, training and education, Human Factors strategic development and delivery, Complaints & PALS services, Patient & Carer Experience strategic planning & delivery, Sustainin

Portfolio: Group-wide delivery leadership responsibility for Patient Safety investigation, learning response & action oversight, training and education, Human Factors strategic development and delivery, Complaints & PALS services, Patient & Carer Experience strategic planning & delivery, Sustaining

The End of Contracts Complaints Executive is responsible for managing customer satisfaction within the Remarketing process, improve the management of complaints at the End of Contract stage and to track the sources of complaints to identify key causes. Ensure Damage Assessment team are kept up to sp

The End of Contracts Complaints Executive is responsible for managing customer satisfaction within the Remarketing process, improving the management of complaints at the End of Contract stage and tracking the sources of complaints to identify key causes. Act as the Remarketing representative within

A leading global real estate company in the UK is seeking a dedicated community operations specialist.You will ensure exceptional customer service and safety standards while maintaining community operations.Responsibilities include reception duties, managing complaints, and supporting community even

A leading customer relations firm based in the UK is seeking a Customer Relations Executive for a 12-month secondment.The role involves managing and documenting customer complaints while ensuring respectful interaction and effective resolution.The successful candidate will need strong communication

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one ofthe UK's largest social housing contractorsin the UK, who are currently on the look out for an experienced Resident Liaison Officerin refurbishmentprojects to join them on a permanent basis out of their Bristol office. As a Resident Liaison Officer,you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to £30,000 (D.O.E) Generous Car Allowance Yearly bonus incentives up to 20% Access to an onlinediscounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW! TPBN1_UKTJ

Resident Liaison Officer Bristol £30,000 + Car Allowance + Bonus Scheme + Staff Benefits We are recruiting on behalf of a well-established national property services contractor for a Resident Liaison Officer to support housing refurbishment and improvement works across Bristol. This is an excellent opportunity for an experienced customer-focused professional to join a stable and growing organisation delivering essential works within occupied social housing environments. The role will suit someone who thrives on communication, organisation, and ensuring residents are fully supported throughout planned works programmes. The Role Acting as the key point of contact between residents, site teams, and project management, you will ensure works are delivered with minimal disruption while maintaining excellent resident satisfaction. Key responsibilities include: Acting as the main communication link between residents, contractors, and project teams Conducting pre-start visits to explain works and answer resident queries Issuing written updates, letters, and scheduling property access Managing resident enquiries, complaints, and concerns professionally Supporting vulnerable residents and ensuring appropriate adjustments are made Organising and attending resident meetings and engagement sessions Maintaining accurate records of communications, feedback, and access issues Ensuring residents understand health and safety requirements Supporting post-completion satisfaction checks and handovers About You We are looking for someone who combines excellent people skills with strong organisational ability. You will ideally have: Experience as a Resident Liaison Officer or within a customer-facing housing or construction role Experience working in occupied social housing environments Strong interpersonal and communication skills with a customer-first approach Confidence managing difficult conversations calmly and professionally Good organisational skills and the ability to manage multiple residents and properties Competency with Microsoft Office and liaison tracking systems Full UK driving licence Desirable: Housing or customer service related training DBS clearance Whats on Offer Salary of £30,000 Car allowance Performance-related bonus scheme Stable long-term projects Supportive operational team environment Standard company benefits package TPBN1_UKTJ

Wastewater Engineer Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our team is growing, and we're excited to welcome a talented Wastewater Engineer to join us. As a Wastewater Engineer, youll assess all proposed wastewater designs submitted by clients or consultants, ensuring they meet Last Miles design specifications. You will confirm that designs are fit for purpose and satisfy the requirements of the upstream network operators, as well as Last Mile, from an adoption, ownership, maintenance, and long-term operational perspective. Were looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Wastewater Engineer: Review customers designs and technical specifications prior to quote issue, ensuring compliance with Wastewater Network Operator, and Last Mile requirements and standards. Provide customers with practical and beneficial solutions to their designs Undertake technical design checks against applicable specifications, including WIRS, identifying risks, noncompliances, and opportunities for improvement. Record and provide clear technical feedback, recommendations, and required design changes using and present back to the client and Business Development Manager. Attend meetings as required to provide further detail on recommendations and support the sales team. Review and assess updates to technical standards and processes, implementing changes and communicating impacts across the business. Act as the technical escalation point for standards interpretation, design challenges, process issues, and complaints with upstream Network Operators and Last Mile. Preferred Experience / Qualifications: Wastewater Experience Engineering Degree The successful candidate will be resilient, adaptable, and results-focused, with strong IT literacy and experience using Microsoft Office tools. They will demonstrate excellent attention to detail, strong written and verbal communication skills, and a proven ability to manage competing priorities effectively. Have you got the drive to go to the Last Mile as a Wastewater Engineer? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the last mile of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companiesUKPS(in South of England and Wales),Energetics(in Scotland, North Wales and the North of England) and our asset adoption businessLast Mile Asset Management, we offer a one-stop shop for new utility connections. Were proud to be both aGreat Place to Workcertified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people. For further enquiries, visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. TPBN1_UKTJ

Quality Engineer Bristol Kingston Barnes are pleased to be recruiting for a well-established and expanding manufacturing organisation based in Bristol. Due to continued growth, they are seeking an experienced Quality Engineer to join their team. The company operates across multiple sites and offers a wide range of advanced manufacturing capabilities. The Role Leading 8D problem-solving activities for internal and supplier complaints, from initial containment through to verification. Supporting goods inwards quality containment activities. Identifying and implementing continuous improvement actions. Supporting supplier audits and performing internal audits. Ensuring compliance with relevant quality and aerospace standards. About You You will need strong knowledge and hands-on experience with ISO 9001, AS9100 and IATF 16949 auditing. Key skills and requirements include: Incoming goods inspection in compliance with AS9100 Preparing quality documentation for PPAP, ISIR, FAIR, testing, and customer-specified requirements Process improvement tools: Flow Charts, FMEA, Control Plans Problem-solving: clear problem definition, root cause analysis, customer protection, and corrective/preventive actions (CAPA) Suitable qualification in Quality, Industrial, or Mechanical Engineering (HNC, Degree, HND) 5+ years experience working in Quality Engineering or Quality Assurance within manufacturing. Full knowledge of AS9100 Rev D. Experience producing FAIRs to AS9102 Rev C. Strong understanding of APQP, PPAP, SPC, metrology/inspection methods, and 8D methodology. ASQ certification (desirable) Excellent communication, analytical, and problem-solving skills. Benefits Up to £50,000 (depending on experience) 25 days annual leave Pension 39-hour working week with flexible working hours If you are an experienced Quality Engineer seeking a new challenge within a progressive manufacturing environment, please apply with your CV or contact Josh Hoyle for a confidential conversation. TPBN1_UKTJ

We're partnering with a leading student accommodation provider who are hiring for an Assistant General Manager in Bristol. We're seeking somebody who brings energy, commercial awareness, and a first-class customer service mindset. This is a hands-on role for someone who enjoys being visible, motivating people, and spotting opportunities to improve performance and resident experience. What You'll Be Doing Working alongside the General Manager, you'll help keep the site running smoothly while pushing standards, engagement, and results forward. Leading and motivating the on-site team to deliver standout customer service Driving a proactive, sales-focused culture - promoting services, events, and on-site initiatives Keeping daily operations tight and organised, with systems and admin completed accurately Supporting team development through coaching, feedback, and regular check-ins Making sure Health & Safety and compliance standards are met at all times Managing contractor visits and ensuring works are completed safely and professionally Handling bookings, allocations, invoices, purchase orders, and aged debt Taking ownership of resident queries and complaints, calmly and confidently Playing a key role in hitting site KPIs such as rebookings, surveys, PPM completion, and debt control This Role Is For You If You Love being customer-facing and thrive in a busy, people-focused environment Enjoy leading teams and bringing out the best in others Have a commercial mindset and naturally look for upsell opportunities Stay cool under pressure and keep things moving when it's busy What You'll Need Strong communication skills and confidence dealing with customers face-to-face Good organisation and attention to detail The right to work in the UK Experience in PBSA, hospitality, leisure, or residential settings Nice to have (but not essential): Health & Safety knowledge or qualifications (IOSH or similar) Experience managing maintenance or contractor schedules Why this role? A standout, City centre site with energy and pace A role where ideas, energy, and initiative are noticed Plenty of variety - no two days are the same Real long-term career progression for someone ambitious and performance-driven Monday-Friday 9am-5.30pm (with check in/out weekends required) TPBN1_UKTJ

Real Recruitment is excited to be working on behalf of our client within the insurance sector to recruit an Spanish-Speaking Insurance ClaimsSupport Representative (Bilingual Customer Service Advisor) to join their Bilingual-Spanish Customer Service team based in Bristol (BS1) on a full time, permanent basis - With Hybrid Working options available (Maximum of 2 days per week WFH) This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop. Whats Available To You: SALARY: £26,125 per annum Hybrid Working Available - 3 days in the Bristol office & 2 WFH days Life Insurance | Private Healthcare Company Pension Health & Wellbeing Programme A fantastic, modern workplace designed for you Subsidised cafeteria Based in Central Bristol with great transport links nearby Full training and ongoing development opportunities A supportive, inclusive working environment where your contributions are valued The Role Of Bilingual (Spanish-Speaking) Claims Support Representative As a Customer Service & Claims Support Representative, you will play a crucial role in the customers journey, particularly when they need to make a claim on their insurance policy. The process will include assessing the loss, communicating with customers as well as developing a full understanding of products and policies. Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for 'Treating Customers Fairly'. The role will also involve handling customer service enquiries and complaints, which will be in Italian and English, as well as assisting the team with other shared tasks and responsibilities all while working in a collaborative team environment. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to all customers. Working Hours: 37.5 hours per week | Monday to Friday About You: You will be fluent in Spanish, both spoken and written to a professional standard. MUST HAVE previous experience in communicating in both written & verbal formats to SPANISH SPEAKING customers Experience in customer service - Ideally within a claims, or an insurance environment Strong organisational and prioritisation skills with excellent attention to detail. Confident communicator with a focus on delivering outstanding customer service. Adaptable, team-oriented, and capable of working independently. Familiar with MS Office applications and able to maintain accuracy in data entry. PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences. If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team! TPBN1_UKTJ

Position: Senior Property Manager Location: Hybrid (Bristol based portfolio) Working Hours: 09:00 17:30 Monday Thursday, 09:00 16:00 Friday Salary: Competitive About Hillcrest Estate Management: Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol and Essex. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area. Hillcrest is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The Senior Property Manager is responsible for the day to day management of a portfolio of developments in and around the Bristol area. Key responsibilities and tasks include: To carry out development inspections as necessary to ensure the Companies responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To work with customer formed groups such RAs, RMCs RTM etc. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 3 years experience in the residential property management sector. Ideally ATPI qualified. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. Must have a full UK driving license. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focused, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Hillcrest Estates Management website. If you have questions or would like more details, you can contact our recruitment team at 020 46043118, quoting the reference number #LI-EW1. TPBN1_UKTJ

Our client is seeking an experienced Quality Engineer to join their team on a permanent basis in Bristol . This is an exciting opportunity to play a key role in driving quality excellence within a dynamic manufacturing environment. The Role: As Quality Engineer, you will take ownership of quality performance across suppliers and internal operations, ensuring robust processes, effective problem resolution, and continuous improvement across the business. Key Responsibilities: Lead and facilitate 8D problem-solving activities for supplier and internal complaints from initial containment through root cause analysis to verification of corrective actions. Support goods-inwards containment activities to ensure non-conforming products are effectively controlled. Identify, drive, and implement continuous improvement initiatives to enhance product quality and process capability. Support supplier audits and conduct internal audits to ensure compliance and best practice. About You: You are a proactive, analytical quality professional with a strong background in manufacturing and a passion for driving standards. Essential Requirements: Degree in Quality, Industrial, Mechanical Engineering, or HNC (or equivalent) in an Engineering discipline. Minimum 5 years experience within a Quality Engineering or Quality Assurance role in a manufacturing environment. Full working knowledge of AS9100 Rev D . Experience producing FAIRs to AS9102 Rev C . Strong understanding of APQP, PPAP, statistical process control, metrology, inspection methods/equipment, and 8D methodology. Excellent analytical, problem-solving, communication, and interpersonal skills. Desirable: ASQ certification. Whats on Offer: Salary up to £50,000 per annum Permanent position with long-term career prospects A fast-paced, quality-driven environment where your expertise will make a tangible impact An inclusive workplace committed to equal opportunities and diversity If this role sounds of interest, feel free to contact Martin on 07467346417 or simply apply with your most up-to-date CV to prompt a call back. TPBN1_UKTJ

Spa & Leisure Manager Location: Bristol Salary: Up to £37k + Incentives + Benefits We are delighted to be recruiting for an exceptional Spa & Leisure Manager to join a stunning high quality hotel in the Bristol area. This is a fantastic opportunity for an experienced Spa management professional with strong leadership skills and commercial awareness to oversee both Spa Treatments and Leisure facilities within a high-quality hospitality environment. The Role As Spa & Leisure Manager, you will lead, inspire and develop the Spa Treatments and Leisure teams, creating a professional, passionate and guest-focused environment across the Spa, Gym and Pool facilities. You will ensure the highest standards of service, safety and operational excellence, while driving revenue growth and enhancing the Spas market presence. You will be fully responsible for overseeing: The Spa Treatments department The Gym and fitness offering The Swimming Pool and wet leisure areas All internal Spa & Leisure teams Key Responsibilities Supporting, leading and motivating the Spa and Leisure teams, fostering a professional and positive culture Maintaining all health, beauty and leisure operational standards within the Spa, Gym and Pool areas Ensuring full compliance with health & safety procedures and industry regulations Driving revenue growth through effective sales strategies, promotions and upselling opportunities Developing and implementing spa marketing initiatives in collaboration with the hotels sales and marketing team Creating packages, seasonal promotions and membership campaigns to increase footfall and retention Monitoring KPIs, budgets and performance metrics to maximise profitability Tracking attendance and reviewing timetables, schedule adjustments to meet client demand Liaising with internal departments to ensure seamless integration of the Spa & Leisure facilities within the wider hotel Managing guest enquiries, concerns and complaints with professionalism and efficiency Managing staffing levels, rotas, recruitment, training and ongoing development across Spa & Leisure teams About You We are seeking a commercially minded leader with a warm and approachable personality who can build strong relationships with both guests and team members. You will have: Solid experience in Spa Treatments and Leisure management Proven experience driving sales and achieving revenue targets Experience contributing to marketing initiatives and promotional planning A genuine passion for health, beauty and wellness Strong communication, organisational and leadership skills A proactive, hands-on approach with high operational standards Company Benefits Competitive salary £34k - £37k (negotiable depending on experience) 28 days annual leave (rising to 33 days after 5 years) Health cash plan Generous employee discounts Life assurance Bespoke training programmes and an Engaging and supportive working environment If you are a passionate and commercially driven Spa & Leisure professional ready to take ownership of a beautiful 4-star hotels wellness offering, we would love to hear from you. Hesketh James are acting as the Recruitment consultant for this role. Please note: only candidates with the desired experience will be contacted due to volume of applications received. TPBN1_UKCT

You will lead a high‑performing team of Complaints & Resolution Officers, set the direction for our complaints function, and ensure we not only meet but exceed the expectations set by the Housing Ombudsman’s Complaint Handling Code, the Local Government & Social Care Ombudsman, and sector best p

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing.

Liaising with TMO and handling the TMO cases within service level agreementsUndertaking the Hyundai buy back and rejection processTo analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department’s key KPIsPrepare reports relating to Hyundai Complaint

Reviews and Complaints Officer. We are seeking an experienced and motivated Reviews and Complaints Officer to join our Housing Operations team within a local authority setting based in Maidenhead. Manage and respond to complaints in accordance with internal procedures and the Housing Ombudsman’s e

Complaints Team LeaderLondon Bridge£37,000Looking for a Complaints Team Leader to join our collaborative and values-driven team. As a Complaints Team Leader, you will manage and develop a team of Resolution Offic

NOW HIRING: Experienced Complaints Investigators (temp)– Wembley. Are you an experienced Complaints Investigator looking for your next challenging and rewarding role? We’re recruiting on behalf of a London-based council in Wembley for professionals with strong investigative skills, excellent wri

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters. Manage and investigate customer complaints from initial receipt through to final resolution.

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han