Complaints jobs in DronfieldCreate job alerts

Many of my local authority clients all over England are currently on the search for Private Sector Housing Officer's. Role Duties: • Investigation of complaints regarding housing disrepair, in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004., • Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. You will be required on site 2 days per week with the remaining 3 days working from home. Feel free to give me a call on 0115 666 6399 or email me on .

About Us Handelsbanken Wealth & Asset Management is a wholly-owned subsidiary of the Handelsbanken Group and is responsible for all wealth and investment management activities of the Group in the UK. Founded in Sweden, Handelsbanken is one of the world’s strongest banks and offers local relationship banking, advice and investment management to personal and corporate customers through its fast-growing network across the UK. For over 30 years we have been relied on by our customers, including business leaders and sophisticated financial professionals, to advise them and to manage their wealth. We focus on one objective – customer satisfaction – since a satisfied customer will be happy to both return and to recommend us. This is an opportunity to join a successful and fast-growing national organisation with the added benefit of being part of a significant multinational group. Handelsbanken Group are deeply committed to embedding good equality and diversity practice into all of our activities so that Handelsbanken Wealth & Asset Management is an inclusive, welcoming and inspiring place to work, regardless of age, disability, pregnancy and/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation. Handelsbanken is offering a Hybrid Working Model. Our approach to hybrid working at Handelsbanken is that we spend the greater proportion of our working time at our workplace. Our remaining time may be worked from home. This approach allows us to embrace the many benefits of hybrid working whilst sustaining and developing our unique culture. What is in it for you? • We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development., • Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance, • A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds) We encourage and welcome applications from across the global community and all appointments are made solely on merit. Our Role We are recruiting for an Associate Client Director to join the Handelsbanken Wealth team to assist Client Directors with their Private Wealth Management client activities for high net worth clients with investment and wealth advisory needs. This role is 22.5 hours per week (4.5 hours per day Monday-Friday) and is based in our London or Tunbridge Wells office with the requirement for the successful candidate to travel to the other office on occasion. Main Responsibilities • Proactively arranging and assisting Client Directors in the preparation of formal review and ad-hoc client meetings. Attending a limited number of meetings with Client Directors to take minutes and agree actions. Recording and maintaining client investment suitability records., • Acting as the first point of liaison for general client queries to understand their needs. Implementing actions or, in the case of advice or dealing requirements, passing instructions to the appropriate team member., • Monitoring progress and implementation of agreed client actions from review meetings and other client contact; liaising with technical specialists, Investment Managers (or designated Associates), Operations team and third parties., • Maintenance of client records and liaising with Operations regarding data amendments., • Supporting Client Directors with sales activities, through assistance with lead management, client events, presentation and other sales activity. Assisting with the drafting of service proposals, route maps and advice suitability reports for the Client Director to review and progress., • Maintaining good relationships and coordination, liaising with the HWAM team, Handelsbanken branches and their customers., • Dealing with any clients objections and complaints effectively, promptly and in accordance with regulatory requirements and Handelsbanken’s processes, principles, culture and ethics., • Ensuring data/instructions/monies are managed in an appropriate, accurate and timely manner., • Ensuring AML guidelines are followed and evidence saved down correctly on clients files., • Developing new client opportunities for Handelsbanken Wealth where a Private Wealth Management service is appropriate, introducing such new relationships to Handelsbanken where appropriate. Person Specification • Progress towards a relevant regulated financial planning qualification (e.g. CII Diploma in Regulated Financial Planning) is preferred but not essential., • Strong numeracy skills, • Ability to work under pressure and meet tight deadlines Experience: • Thorough understanding of investment and financial planning principles, products and processes, • Proven experience within the wealth management sector is essential, • Confidence to liaise with staff and external parties at all levels, • Experience of voyant / cashflow skills is desirable but not essential Skills: • Excel Skills – Intermediate, • Word Skills – Intermediate, • PowerPoint Skills – Intermediate Interpersonal Skills: • Strong written and verbal communication skills, • Self-confidence and self-motivation, • Good problem-solving and decision-making abilities, • Attention to detail and accuracy, • Time management and strong organisation, • Ability to maintain confidentiality Contact Please send your CV and covering letter to

Location: Chesterfield, Derbyshire Are you an experienced technical specialist in the defined benefits sector looking to work with cutting edge technology? This is a truly exciting time to join the Brightwell technical services team, at the beginning of a huge growth journey. Within this role you will take the lead in supporting a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams. What youll do: Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner. Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework. Manage the delivery of scheme events and provide technical oversight on regulatory projects Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders. Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases. This role would suit someone who: Essential: Proven DB Pension Schemes knowledge and operational experience Have an excellent knowledge of: Scheme rules and practices Pensions and related employer legislation/tPR regulatory codes of practice Administration processes Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation. Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification. Experience in managing the delivery of pension scheme events and other projects Desirable Experience in other software products Specific Microsoft Excel skillset ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases Proven experience in a similar role Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwells RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now! TPBN1_UKTJ

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description As Site Quality Manager and Responsible Person you will be responsible for managing the Compliance and H&S department and ensuring the overall GDP compliance of the site. You will have a key responsibility in maintaining and developing all aspects of compliance management and Health & Safety profile of the site. Carry out all duties in such a way as to ensure that the wholesale distributor can demonstrate compliance with EU Guidelines on Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01), Human Medicines Regulations 2012 (C17) and all relevant legislations (COMAH, EU Medical Devices Directive 93 / 42 / EEC etc.) Working hours: Monday to Friday, 40 hour week. Key Duties of a Quality Manager: Named as the primary Responsible Person on the WDA(H) and Controlled Drug licence for site. Maintain and continually improve the companys Quality Management System in compliance with current GDP guidelines, applicable certifications and group policies and procedures. Responsible for the generation, revision, approval of procedures and other GDP documents Responsible for creation of annual self-inspection schedule, performance of RP audits and management of self-inspections. Ensure that any subcontracted activities which may impact on GDP are approved Act as the lead contact for MHRA, client and corporate audits Responsible for creation and review of Technical Agreements CAPA and deviation management. Responsible for management of the investigation and resolution of operational discrepancies and customer complaints having final approval of outcome. Review and approve validation protocols and ensure that all systems are validated Decide on the final disposition of returned, rejected or falsified products Coordinate and promptly perform any product recall operations Management of risk assessment programme and ensure that the mitigation strategies are defined and implemented Responsible for change management. Ensure that change control process in place for documentation, processes and systems Oversee sampling and quality assurance release of products Ensure that initial and continuous training programmes are implemented and maintained Review and sign off temperature records and handle all temperature excursions. Ensure timely notification to the relevant party for all relevant product temperature excursions Host Quality Management Review meetings, collate monthly Quality stats and produce compliance reports. Manage team of 3 (Compliance and H&S Manager and 2 Quality Coordinators) Qualifications You will ideally have a professional background and previous experience as an RP in the medical/pharmaceutical industry with key accountabilities to self-manage all requirements of an RP Hold Cogent Gold Standard Training Certification for Responsible Persons Quality Manager experience Knowledge and experience of applying GDP guidelines and H&S Experience in examining and reengineering procedures and developing and implementing new strategies and procedures Effective time management Strong attention to detail Strong interpersonal and communication skills Confidence and assertiveness Excellent IT skills (including Microsoft Office packages) Dynamic and self-motivated, keen to achieve excellence within the business Additional Information As part of our drive to make Great Beara great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave Competitive holiday entitlement of 25 days plus the bank holidays. Pension scheme we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 8% employer. Life Assurance - x 4your annual salary. Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! TPBN1_UKTJ

Case Investigator / Complaints Investigator.

Complaints Officer - Level 4 Diploma (ie DipPFS or equivalent) or making good progress towards it. Resolve complainant’s concerns within agreed authority, investigating the cause of complaints and where required, gathering information from relevant internal departments and external product provide

What you'll be doing Act as a central liaison for the client services function, on all aspects of complaints and insights Support our key business functions in identifying the points of highest strategic value and leverage in order to eliminate the root cause of client complaints Work to make a step

A leading debt recovery firm in the UK is seeking an experienced customer resolution specialist to investigate and resolve complaints effectively. You will ensure the integrity of investigations and respond to complaints through various means.

You will case manage complaints, focusing on delivering fair outcomes. Job Title / Location: Complaints Investigator, Surrey & WFH. Requirements: Complaints experience within Financial Services, Banking or Insurance + strong communication skills in order to talk to customers / 3rd parties.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

You will need to work closely with individuals involved in incidents and complaints, external organisations, and stakeholders so you will need the ability to form strong working relationships and possess effective communication skills both written and verbal to be successful in this very varied, cha

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

You’ll lead a team of Customer Experience Officers, champion learning from complaints, and use customer feedback to influence service delivery and drive meaningful change. You’ll also work closely with internal teams and external bodies to ensure our complaints process is accessible, inclusive,

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A growing consulting firm in Greater Lincolnshire is seeking a Resolutions Advisor to manage customer complaints and compensation claims. The ideal candidate will have strong communication skills and a background in complaints resolution, with opportunities for progression within the company.

A community-focused housing organization is seeking a Customer Complaints Lead to oversee and improve the complaints function. Ideal candidates have strong experience in complaints handling and team leadership.

A leading financial services company in Greater London is seeking a Complaints Investigator to handle client complaints and ensure customer satisfaction. This role requires expertise in complaints management, effective communication with clients, and the ability to identify and escalate issues.

And this isn’t just any job.Are you looking for a career that transforms lives for the better? Do you have a passion for making a real impact in your local community? At Lifeways, we don’t just offer jobs—we offer purpose, growth, and the chance to be part of something truly life-cha

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

And this isn’t just any job.Are you looking for a career that transforms lives for the better? Do you have a passion for making a real impact in your local community? At Lifeways, we don’t just offer jobs—we offer purpose, growth, and the chance to be part of something truly life-cha

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Do you have a caring nature and a passion for helping others live life to the fullest?.At Lifeways, we’re looking for a compassionate.Hassop Close is home to four lovely ladies aged 50–70, each with their own interests—from watching soaps and doing jigsaws to visiting garden centres and gettin

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

And this isn’t just any job.Are you ready to take the next step in your care career? Whether you're an experienced Team Leader or a passionate Support Worker with a Level 3 qualification in Health and Social Care, this is your opportunity to lead, inspire, and make a lasting difference.A

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Are you ready to take the next step in your care career? Whether you're an experienced Team Leader or a passionate Support Worker with a Level 3 qualification in Health and Social Care, this is your opportunity to lead, inspire, and make a lasting difference.At Lifeways, we believe in nurturing tale

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Senior Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them fee

And this isn’t just any job.Lifeway's Community Care is a national, innovative and growing provider of support in community settings for people with physical and learning difficulties.We now have an exciting opportunity for a Team Leader to work with the Service Manager to oversee suppor

And this isn’t just any job.Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and complex needs

Train Presentation Duty Team Leader (Days) - Engineering - Hornsey Train Presentation Team LeaderJoin us in keeping our railway shining – inside and out.We're looking for a motivated

Bank shifts - covering annual leave and sickness .Are you a naturally caring person and want to help make a difference in people’s lives? .If you are kind, compassionate and committed, we would love for you to join our care team at our lovely nursing home, Mill Lane.Mill Lane specialises

About Us:The Cambian Group are a leading provider of residential care for children and young people.We are dedicated to creating a safe, nurturing environment where children can thrive and develop their full potential.Our residential services are designed to meet the needs of young people who requi

Deliver with Evri this Black Friday.Get out on the road, stay active and earn £15 - £18 per hour OTE plus up to £1,000 welcome payment.Black Friday’s coming fast, and we need local drivers to help keep parcels moving.Whether you’re topping up your income or want extra c

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti