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Job Title: Assistant Operations Manager – BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader • If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders, • You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes, • You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people, • You will drive excellent quality ensuring good customer outcomes, • If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you’ll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You’ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We’ll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: • Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function, • Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making, • Maintaining an effective training and accreditation plan, • Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices, • Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We’re looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You’ll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You’ll also need: • Minimum 3 years’ experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role., • End to End Complaint handling experience, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints, • An understanding of our products, processes and relevant banking systems, • A background of working with risk and compliance

Complaints Customer Service Supervisor (Team Leader) – BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week – Fully Flex Salary: 30K Per Year Number of positions – 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability, • Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team, • Be point of escalation for all escalated complaints, • Communicate accurately and professionally with the ability to make informed decisions, • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards, • Identify root cause and have the ability to report and recommend any actions for continuous improvement, • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements • Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role, • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints, • Is able to demonstrate experience in complex, regulated customer service environment, • Can confidently manage assigned workloads at a team level, • Able to prioritise workloads to meet targets and timelines Required Skills • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling, • Passionate about people engagement and delivering excellent customer service, • Attention to detail, • Is able to demonstrate excellent communication skills both verbally and in writing, • Comprehensive technical/computer skills, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills • People focused, • Is charismatic and engaging, • Excellent communication and influencing skills, • Advanced relationship building and stakeholder management skills, • Advanced levels of resilience and focus, • Self-motivated and can motivate others, with can-do attitude

Job Title: Quality Manager Location: Greater Manchester Reporting To: Operations Manager Hours: Monday to Friday, 39 hours (flexibility required) Type: Full-time Salary: Competitive About the Role This role is responsible for leading and developing the organisation's Quality Management System (QMS), ensuring products, processes, and systems meet internal, customer, and regulatory standards. Combining strategic leadership with hands-on shop floor presence, the Quality Manager will drive continuous improvement, manage ISO accreditations, and ensure quality issues are effectively resolved and prevented. Key Responsibilities Quality Management System • Own and improve the QMS, • Ensure compliance with ISO 9001 and ISO 14001, • Lead internal and external audits, • Maintain procedures, SOPs, and documentation, • Lead and develop the quality team, • Drive consistent standards across operations, • Analyse quality data (NCRs, scrap, rework, complaints), • Develop KPIs and dashboards, • Lead root cause analysis and corrective actions, • Act as key contact for quality issues, • Manage complaints and produce investigation reports, • Implement corrective and preventative actions Non-Conformance • Lead internal and external investigations, • Ensure NCR processes are followed and closed, • Work with production to reduce waste and variation, • Promote a proactive quality culture, • Introduce new tools, systems, and inspection methods Day-to-Day Activities • Review quality performance and trends, • Manage NCRs, complaints, and actions, • Conduct audits and shop floor checks, • Liaise with production and engineering, • Prepare reports for leadership, • Monitor improvement initiatives, • Experience in a Quality Manager or senior quality role in manufacturing, • Strong knowledge of ISO 9001 and audit processes, • Understanding of ISO 14001 (or willingness to learn), • Strong analytical and problem-solving skills, • Experience with root cause analysis, • Ability to manage customer relationships professionally, • Leadership experience Desirable • Background in fabrication, welding, or engineering, • Experience implementing QMS improvements, • Knowledge of Lean, Six Sigma, or similar, • Experience introducing ISO standards, • Opportunity to lead and shape the quality function, • Key role in a growing manufacturing environment, • High level of ownership and responsibility, • Culture focused on quality and continuous improvement About Cast UK Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit

We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new roleAs the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team. You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.What you'll need to succeed • Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred)., • Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically., • Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers., • Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements., • Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes., • Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives., • Weekly Pay, • Option to be paid PAYE or Umbrella Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Field Care Supervisor • Location: Manchester, • Job Type: Part-time (24 hours per week) Day-to-Day of the Role: * Client Care & Quality Assurance: • Conduct initial assessments, regular reviews of client care plans, and risk assessments., • Perform spot checks, quality monitoring visits, and audits to ensure compliance., • Respond promptly to client concerns or complaints and escalate where necessary., • Support care teams with appointments and health and well-being requirements., • Maintain up-to-date records using the Birdie system, ensuring regular communication with clients and their families. Staff Supervision & Support: • Supervise, mentor, and support care workers in the field., • Conduct staff supervisions, appraisals, and competency assessments., • Identify training needs and support staff development., • Participate in team meetings and ensure safe practice and specialist skills are upheld. Operational Duties: • Manage rota planning and ensure adequate staffing levels., • Maintain accurate records and documentation in line with company policies and regulatory requirements., • Promote safe working practices and contribute to service improvement. Communication & Coordination: • Act as a liaison between clients, care workers, and management., • Ensure timely reporting of incidents, safeguarding concerns, and changes in client needs., • Proven experience within the care profession or similar roles such as recruitment, administration, or quality assurance., • Strong understanding of confidentiality, safeguarding, and CQC regulations., • Excellent communication skills and strong organisational abilities., • Experience with IT systems and databases (Excel, Word, etc.) or electronic care management systems., • First Aid, Moving and Handling, Medication training preferred., • Competitive salary and flexible working hours., • Opportunities for professional development and training. To apply for the Field Care Supervisor position, please submit your CV detailing your relevant experience.

Housing and Wellbeing Assistant Location: Pomona Gardens - Manchester Salary: £26,492 You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doing • You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;, • You will encourage feedback from customers, recording and responding to any complaints and compliments;, • You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with our clients procedures;, • You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels., • You will follow financial procedures and take responsibility for all monies held and received;, • You will be responsible for communal cleaning and void cleaning, along with the wider team. What you’ll need • Qualified to minimum level 2 in English and Maths, • Evidence of IT skills, • Experience of providing a customer facing, front line service in a busy environment whilst maintaining a courteous and helpful manner., • The ability to develop, and project, a positive image of our client through interpersonal, written and verbal communication skills., • Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail., • Effective liaison with colleagues and other stakeholders to give or find information to resolve problems., • Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment • Pension¦DC Scheme (up to 10% contribution from both colleague and our client), • WPA¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates ., • Wage Stream¦ You can access savings opportunities and early access to wages Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in our client’s Safeguarding Policy & Recruitment Policy on our website”. Closing date: 27th April 2026 Shortlist date: 28th April 2026 Interview date: TBC

We are seeking an experienced Repairs Manager to lead our clients responsive repairs and maintenance service. You will be responsible for ensuring that all repairs are delivered efficiently, cost effectively, and to a high standard, with a strong focus on customer satisfaction. Client Details Our client is a forward thinking housing provider committed to delivering safe, high quality homes and responsive repairs to our residents. They pride themselves on maintaining strong communities and ensuring our properties are well managed, compliant, and fit for purpose. Description • Manage day to day delivery of responsive repairs (not internal DLO, work done by contractors), • Lead and support a team of contractors and administrative staff, • Monitor performance against KPIs, ensuring targets for quality, cost, and timeliness are met, • Oversee contractor performance, procurement, and contract management, • Ensure compliance with health & safety regulations and housing standards, • Handle complex or escalated repair issues and complaints, • Work collaboratively with internal teams and external partners to improve service delivery, • Manage budgets and ensure value for money across all repairs activities Profile • Proven experience in a repairs or maintenance management role within housing or property services, • Strong leadership and people management skills, • Good understanding of housing regulations, compliance, and health & safety requirements, • Excellent organisational and problem-solving abilities, • Strong communication skills with a customer-focused approach, • Experience managing budgets and contractors Job Offer • Salary of £44k-£48k, • Pension contribution, • Healthcare benefits, • 30 days annual leave, • Annual pay increase of circa 3-4%, • Hybrid working (2 days per week in office)

Operations Manager - Responsive Repairs Location: Manchester Salary: £61,518 You will lead a team of Repairs Service Delivery Managers delivering works on responsive repairs. Working collaboratively across the wider team. You will ensure repairs are delivered safely, on time and within budget. You will be accountable for operational performance, contract management and continuous service improvement, using data and customer insight to drive performance. What you'll be doing • Working collaboratively with the planning team to schedule works in order to maximise productivity and efficiency., • Contractor relationship management, including allocation of works and monitoring the portal, • Managing stakeholder relationships with colleagues across the wider team, organisation and externally., • Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAs, • Being the point of contact for Stage 1 complaints, investigating and feeding back in a timely manner, • Leading on Service Excellence Groups and required, • Managing your Departments Budget., • A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing, • A passion to advocate on behalf of people and communities, • A commitment to work in partnership with others for the benefit of Great Places, • A commitment to continuous learning and improvement, • Ability to work flexibly and when needed outside normal working hours to ensure service continuity, • An ability to work in uncertainty, • To be professional and work with integrity, inclusivity and respect for diversity, • HNC/HND in Construction management, Building Surveying, Property Maintenance, or related field desirable, • Recognised H&S qualification NEBOSH or IOSH desirable, • Experienced in contractor management and procurement frameworks, • Membership or working towards membership of a professional body (e.g. RICS, CIOB, CIH)- desirable, • Good understanding of Landlord and tenant act 1985 and fitness for human habitation act 2018, • Awareness and understanding of the Social Housing (Regulation) Act 2023, • Awareness of Pre-Action Protocol for housing condition claims and legal processes, • Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check’, • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages Closing date: 24th May 2026 Shortlist date: 25th May 2026 Interview date: TBC

Role: Facilities Manager Location: Salford Quays (Travel across Greater Manchester) Job Type: Full-time, Permanent Salary: £45,000 Hours of work: Monday-Friday 9am-5pm Reed are currently working with a leading commercial property management company who are looking to recruit a Facilities Manager to join their team due to continued growth. The role will be based out of their flagship offices in Salford Quays but you will be required to travel to other sites across Greater Manchester. Job Purpose To lead the operational delivery of facilities and compliance services across the portfolio. This role is accountable for ensuring all client properties remain fully compliant, well-maintained, and supported by high-performing staff and contractors. The Facilities Manager drives continuous improvement, supports company growth, and ensures exceptional client and tenant communication. Key Responsibilities • Ensure all client properties remain fully compliant with statutory, regulatory and contractual obligations., • Oversee maintenance, planned works and reactive tasks, ensuring timely communication with clients and tenants., • Manage & monitor contractor performance day-to-day on site and ensure high-quality delivery. Inclusive of RAMs review and permit issuing., • Support and develop the facilities team to meet company and client objectives., • Ensure staff workloads are managed effectively and provide holiday/sickness cover planning for all managed sites., • Run weekly and monthly team meetings, reviewing progress, priorities and resource requirements., • Conduct site audits of client sites and feed back any issue to the client inclusive of compliance, risk and fabric condition reporting, • Provide clear tenant reporting, ensuring transparency on maintenance, compliance and operational activity., • Act as point of escalation for all FM team including site based team members, • Identify areas for operational improvements and lead implementation., • Produce monthly reports for the Head of Facilities Management summarising team performance, completed works, outstanding tasks and project updates. Requirements: • Minimum 5 years’ experience in a Facilities Management role within office/commercial property environments (essential)., • Strong understanding of hard and soft FM services, • Experience using CAFM systems, • Experience overseeing PPM programmes, • Proficient in MS Word, Excel, Outlook and PowerPoint, • IOSH (required) / NEBOSH (desirable) qualification, • Knowledge of risk assessments and method statements (RAMS), • Strong communication and stakeholder management skills, • Ability to handle complaints and escalations professionally, • Experience supporting mobilisation of new properties/contracts, • Willingness to travel regularly between sites as part of day-to-day responsibilities, • Must have access to a vehicle and hold a full UK driving licence, • Flexible approach to supporting the wider team, including providing cover across sites during periods of holiday or absence, • Flexibility to work occasional overtime where required to meet operational and client demands

The Senior Housing Officer will oversee housing services, ensuring efficient property management and excellent tenant support. Based in Manchester, this temporary position requires a motivated professional to deliver high-quality results in the not-for-profit sector. Client Details This is an opportunity to join a small-sized organisation in the not-for-profit sector, dedicated to providing housing services to the community. The organisation is committed to delivering exceptional standards of property management and tenant care. Description • Manage a portfolio of properties, ensuring compliance with housing policies and regulations., • Oversee tenancy agreements, including renewals, terminations, and resolving any related queries., • Support tenants in accessing housing-related services and resources., • Address tenant issues and complaints promptly and professionally., • Conduct property inspections to ensure maintenance and safety standards are upheld., • Collaborate with internal teams and external stakeholders to deliver effective housing solutions., • Maintain accurate records and prepare reports on tenancy and property management activities. A successful Senior Housing Officer should have: • Strong knowledge of housing legislation and property management practices., • Excellent organisational and problem-solving skills., • Proven experience in tenant relations and resolving disputes., • Ability to work independently and prioritise tasks effectively., • Strong written and verbal communication skills., • Competitive hourly rate ranging from £25.00 to £31.00, paid on a temporary basis., • Opportunity to work in the not-for-profit sector, making a meaningful impact on the community., • Role located in Manchester, offering convenient access to local amenities and transport links.

This is an excellent opportunity to start your analytics career within a large, well-established financial services organisation that has invested heavily in its data and analytics capability. Data sits at the heart of decision-making, and the business has a strong track record of developing analysts from graduate level through to senior roles. The team sits within a newly formed Retail Pricing & Analytics function, which is growing and evolving. Once fully staffed, the wider analytics group will be around 20 people, offering strong peer support, mentoring, and long-term progression. Manchester - Hybrid (2 days in office, moving to 3 by end of year)Salary: £30,000 Where you'll sit • Part of a Retail Pricing & Analytics function, • Embedded in one of four core Retail teams:, • Risk & regulatory reporting, • Service / operations & complaints, • Claims data & insight, • Performance / trading analytics, • Working closely with senior analysts, managers, and an advanced analytics function (data science-led) Most of your work will be outside of Power BI. The focus is on understanding business questions, breaking them down logically, preparing and structuring data, and writing code to reach a solution. Power BI is then used to tell the story rather than do all the heavy lifting. What you'll be doing • Working with business stakeholders to understand reporting and insight needs, • Breaking down ambiguous or complex problems into clear, logical steps, • Manipulating and preparing data using Python (Databricks environment), • Working within existing DevOps code repositories, • Contributing to a trusted "gold layer" of standardised data, • Producing insight that feeds into Power BI dashboards, • Partnering closely with senior analysts and managers for learning and developmentWhat they're looking forCore requirements (critical), • Strong logical reasoning and problem-solving skills, • Degree in a numerical or analytical subject, such as:, • Maths, • Physics, • Engineering, • Economics, • Similar disciplines, • Some exposure to coding or statistics:, • Python preferred, • R or MATLAB acceptable from degree work, • Ability to explain how you would approach a problem, not just write code, • Internships, placements, or relevant work experience, • Experience working with multiple datasets, • Take simple business requests and understand the data behind them, • Begin building coding solutions with support from senior team members, • Use Power BI to communicate insight clearly, • Show steady improvement in:, • logical thinking, • coding confidence, • business understandingTraining & development, • Structured training in Python and Power BI, • On-the-job domain learning, • Buddy system within the team, • Access to certifications and learning resources, • Demonstrated, realistic progression pathsLocation & culture, • Manchester-based role, • Hybrid working:, • Currently 2 days per week in office, • Moving to 3 days by end of year, • No fixed days - flexible, • Young, social office with many graduates and junior analysts, • Many choose to come into the office more than required, • Occasional fully-expensed travel to a second UK office (roughly quarterly, usually social)Why apply, • Strong, recognisable financial services organisation, • Genuine graduate development culture, • Managers who progressed internally, • Analytics role focused on thinking and problem-solving, not just dashboards, • Collaborative, supportive team environment, • Clear long-term career opportunities

This is an opportunity for a Surveyor to take ownership of a diverse housing patch, delivering high-quality surveying services focusing on day-to-day repairs while championing customer satisfaction. You'll work closely with residents, contractors, and internal stakeholders to protect assets, manage risk, and improve homes at scale. Client Details Our client is a large, well-established community housing organisation managing a significant portfolio of domestic housing across Greater Manchester. Known for high standards, strong governance, and resident focus, the organisation invests heavily in its people, property condition, contractor performance, and customer experience. Description • Deliver a professional, customer-focused surveying service across domestic housing stock, • Inspect properties, diagnose defects, and produce accurate technical reports, • Lead damp, mould, condensation, and complex repair investigations providing clear technical advice, • Manage on-site contractor performance (including in-house teams) to ensure quality, safety, cost control, and timescales, • Schedule remedial works, prepare detailed specifications, and oversee delivery, • Liaise with loss adjusters, insurers, development teams, and housing colleagues, • Support defect management on newly completed developments through defect liability periods, • Maintain accurate records across asset management systems, • Ensure compliance with Health & Safety, Building Regulations, Gas Safety, Homes Fitness Act, and asbestos management requirements, • Contribute to continuous improvement, trend analysis, and service development, • Support the development of apprentices and colleagues where appropriate Profile • Proven experience as a Property Surveyor within housing or building maintenance, • Strong background in day-to-day repairs, • Excellent technical knowledge of damp & mould, building pathology, and defect diagnosis, • Experience managing contractors, specifications, and on-site works, • Solid understanding of UK housing legislation and H&S compliance, • Ability to manage multiple cases autonomously across a defined patch, • Strong customer-facing skills with the confidence to handle complaints and sensitive situations, • Financial awareness with experience managing budgets and contractor costs, • A proactive, organised, and solutions-focused mindset Job Offer • Competitive salary, • Stable, long-term role within a respected housing organisation, • Autonomy and trust - genuinely own your surveying patch, • Strong internal support and clear processes, • Meaningful work that directly improves residents' homes and lives, • Ongoing training, CPD, and professional development, • Opportunity to influence standards, quality, and service delivery, • Hybrid/flexible working approach (role-dependent), • Excellent employee benefits and pension package

Reporting to the Head of NPD Own Brand, you will lead and support all aspects of Quality Assurance across the By BEAUTY BAY product lifecycle. This role is responsible for managing global third-party QA and regulatory activities, while acting as a key technical partner to the in-house NPD team. Playing a critical role in ensuring product quality, safety, compliance, and consistency, from concept through to post-market performance. Key Responsibilities • Own and manage QA ensuring consistent standards across all markets, • Drive quality as a core pillar in supplier selection and ongoing supplier performance management, • Oversee the creation, implementation, and control of product specifications and associated documentation, • Manage change control processes throughout the product lifecycle, • Lead batch release processes, retained sampling, storage, and product disposition (including destruction where required), • Manage supplier quality performance through third-party audits, spot checks, and KPI tracking, • Review manufacturing schedules and coordinate external/outsourced QC inspections, • Evaluate QC reports and make informed decisions on product acceptance, rejection, or rework actions, • Partner with suppliers to drive continuous improvement initiatives, • Oversee incoming goods inspections and warehouse quality checks, • Collaborate with operations teams to resolve inbound and outbound quality issues, • Manage stock investigations, including sortation and re-inspection where necessary, • Provide expert technical guidance to NPD throughout product development, • Ensure quality, regulatory, and compliance considerations are embedded in all product decisions, • Support collaborations and special projects with specific technical or quality requirements, • Support the management of outsourced regulatory affairs activities, • Ensure all products are compliant and registered in line with launch timelines and market requirements, • Maintain strong oversight and knowledge of global cosmetic regulatory standards, • Lead investigations into product issues and complaints, identifying root causes and corrective actions Our Ideal Candidate • Proven experience in QA/QC role within the beauty or cosmetics industry, • Strong understanding of global cosmetic regulatory requirements, • Experience working with third-party manufacturers and suppliers, • Excellent analytical and problem-solving skills with strong attention to detail, • Strong organisational skills with the ability to manage multiple priorities and meet deadlines, • Confident communicator, able to present technical information clearly to cross-functional teams, • Proficient in Microsoft Office (particularly Excel and Word), • Proactive, flexible, and solutions-oriented approach, • Collaborative mindset with a willingness to support and share knowledge across teams

Permanent- Part-Time - Manchester Exchange What You’ll Do: As a Sales Associate, you will: • Provide exceptional customer service by developing a detailed knowledge of the product., • Develop detailed knowledge of the product in order to provide exceptional customer service., • Build, develop, and maintain your own client database and demonstrate the luxury lifestyle in everything you do., • Resolve customer complaints promptly., • Replenish stock and support the team in stock takes., • Participate in and present Jimmy Choo during promotional events and other activities., • Have the opportunity to contribute ideas and suggestions that will support the Store’s performance. We’d Love to See: You’ll be a dedicated team player who is able to communicate well with colleagues and clients. You will have an understanding of the luxury lifestyle and be prepared to go the extra mile to achieve targets. Our values - creative, courageous and passionate Equality, diversity and inclusion At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal-opportunity employer committed to inclusivity. Jimmy Choo Perks • 33 days of holidays, • Products allowance and discount, • Birthday day off, • Private healthcare, • Exclusive employee sales If you want to become a part of the Jimmy Choo family, we'd love to hear from you - Apply Today!

The primary objective of this role is to drive commercial opportunities within a designated account base, utilising up-selling and cross-selling strategies to cultivate a thriving and profitable client base. Seniority within this position is identified and based on the value of the client book being managed. Therefore, to success within this position, you will need to have the mindset to grow and nurture your book, and manage/maintain ownership of renewal processes. What you’ll be doing: Relationship Management • Work jointly with Softcat to identify, qualify, and grow new opportunities., • Educate Softcat teams and end customers on product offerings, value differentiation, and pricing models., • Track opportunities through the sales cycle to maintain accurate pipeline visibility., • Collaborate on joint campaigns, events, and outreach to generate leads and build pipeline., • Set shared goals with Softcat and review progress against plans and KPIs., • Work cross‑functionally with internal sales, marketing, and product teams to support deal success., • The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably be required of you by the company. What you need to succeed: Experience: • Commercial MSP experience, • Proven B2B sales experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role., • Proven B2C sales experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role., • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level, • Experience delivering client-focused solutions to customer needs, • Strong negotiation skills with the ability to close deals, • Experienced in building trusted relationships, • Determination and resilience Skills & Competencies: • Strong IT literacy, • Solid experience with CRM software (e.g. Salesforce), • Knowledge of the IT industry, including but not limited too, Managed services, Microsoft 365, Azure, networking and infrastructure, endpoints and cyber security., • Be a motivated self-starter, a quick learner and be highly organised, • Have excellent listening, negotiation, problem solving, and presentation abilities, • Have a high level of verbal and written communication skills, • Have the ability to build solid relationships both internally and with clients, • Have excellent complaint management skills with the ability to de-escalate situations balancing both the needs of ROCK and the client, • Driven to consistently achieve and exceed sales targets while maintaining client satisfaction throughout., • Full UK driving licence What does success look like: • Delivering month on month sales against assigned target., • Effective collaboration and communication both internally and externally., • Continuous improvement in account management strategies, processes, and documentation., • Maintaining strong relationships with clients and ensuring a positive reputation for the company and a profitable client base., • Managing strategic growth within your account base, including cross sale of new services and maintaining client retention, • Supporting on strategic roadmaps with clients, and reporting on sales forecasting Measures: • Achieve IYSOV target for the month, • No complaints where AM are at fault from Tier 1 – Tier 3 accounts., • Financial loss where AM is at fault not to exceed 3% of monthly sales figure, • New incoming quote requests must be progressed within 2 working days, • Zero billing errors on channel accounts, • Client losses of no more than 10% of annual desk value

£26,000 base + £10k–£20k OTE Full-time | Office-based | Sale, Manchester Are you driven, confident, and looking to kick-start or elevate your career in sales? This is your chance to join a growing organisation that powers hundreds of UK businesses with essential services - and they're on the lookout for ambitious people to join their high-performing retention team. No experience? No problem. If you're motivated, great with people, and eager to build real commercial skills, you’ll thrive here. The Role This is a fast-paced, high-energy B2B role where you’ll work with existing customers to renew their contracts, retain their business, and identify opportunities to improve their services. You’ll be the voice customers rely on - turning problems into solutions, renewals into long-term relationships, and conversations into commission. What you’ll be doing: • Handling inbound calls around renewals, service queries, complaints, and cancellations, • Making outbound calls to customers who may be considering leaving, • Retaining customers by resolving issues and delivering a great experience, • Renewing and upgrading existing services, • Spotting opportunities to add value across energy, water, telecoms, payments and insurance, • Liaising with internal teams to ensure customer issues are fixed quickly, • Owning your accounts and driving commercial success Who We’re Looking For Experience isn’t essential - attitude is. You're ideal for this role if you have: • Strong communication skills, • The drive and resilience to succeed in a competitive environment, • Confidence working across different systems, • A proactive, target-driven mindset, • Good organisational skills and attention to detail, • Customer service or client-facing experience (a bonus, not a requirement!), • The ability to calm, support and turn around challenging customer interactions What You’ll Get • £26k minimum base salary, • £10k–£20k realistic OTE, • Fully bespoke sales training delivered by expert coaches, • A supportive, energetic team culture with a focus on collaboration, • Annual performance bonuses and company awards, • Genuine career progression opportunities for high performers The Interview Process: Discovery Day - Thursday 26th March This is a one-stage, in-person process running from 9:30am to 5:00pm. You’ll take part in a Discovery Day - an engaging and interactive assessment where you can showcase your personality, potential, and sales ability. It’s designed to help you shine (not to catch you out!). If you impress, you could walk away with a job offer the same day.

Full Time Retail Assistant – Manchester Royal Buildings Industry: Designer collectible pieces Location: Manchester, Royal Buildings Job type: Full Time, Permanent Availability: Full flexibility required (Monday - Sunday) About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch Responsibilities • Provide exceptional customer service and resolve any customer issues or complaints, • Manage the cashier point’s daily opening and closing procedures, • Be available to work flexible hours, including nights, weekends, and holidays, • Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

HR Team Manager\n\nPortfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety.\n\nThis award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business.\n\nWe are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction.\n\nThe HR Consultancy Team Leader will also be responsible for:\n\nLead, coach and develop a team of HR Advisors\nDrive quality, performance and service KPIs\nAct as an escalation point for complex employment matters and service issues\nConduct performance reviews, quality assessments and formal meetings where required\nOversee daily operational performance and report into senior leadership\nSupport recruitment, training and retention initiatives\nContribute to strategic projects and continuous improvement\nDrive growth and retention across the Scottish client base \n\nAbout You\n\nProven experience leading high-performing teams in a fast-paced environment\nStrong commercial awareness and operational mindset\nExcellent employment law and HR knowledge\nConfident handling escalations, complaints and complex people matters\nResilient, solutions-focused and able to work under pressure\nStrong organisational and stakeholder management skills \n\nThis is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment.\n\n51082BGR\n\nINDMANS\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

The Senior Housing Officer will oversee housing services, ensuring efficient property management and excellent tenant support. Based in Manchester, this temporary position requires a motivated professional to deliver high-quality results in the not-for-profit sector.\n\nClient Details\n\nThis is an opportunity to join a small-sized organisation in the not-for-profit sector, dedicated to providing housing services to the community. The organisation is committed to delivering exceptional standards of property management and tenant care.\n\nDescription\n\nManage a portfolio of properties, ensuring compliance with housing policies and regulations.\nOversee tenancy agreements, including renewals, terminations, and resolving any related queries.\nSupport tenants in accessing housing-related services and resources.\nAddress tenant issues and complaints promptly and professionally.\nConduct property inspections to ensure maintenance and safety standards are upheld.\nCollaborate with internal teams and external stakeholders to deliver effective housing solutions.\nMaintain accurate records and prepare reports on tenancy and property management activities.\nEnsure the organisation's values and commitment to the community are reflected in all aspects of service delivery.Profile\n\nA successful Senior Housing Officer should have:\n\nStrong knowledge of housing legislation and property management practices.\nExcellent organisational and problem-solving skills.\nProven experience in tenant relations and resolving disputes.\nAbility to work independently and prioritise tasks effectively.\nStrong written and verbal communication skills.\nProficiency in using relevant IT systems and software.Job Offer\n\nCompetitive hourly rate ranging from £25.00 to £31.00, paid on a temporary basis.\nOpportunity to work in the not-for-profit sector, making a meaningful impact on the community.\nRole located in Manchester, offering convenient access to local amenities and transport links.\nSupportive and inclusive work environment dedicated to excellence in housing services.If you are an experienced Senior Housing Officer looking for your next challenge in Manchester, apply today to contribute to this rewarding role in the not-for-profit sector

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

We are currently working with a leading UK specialist cleaning and waste facilities business, to recruit an Internal Account Manager based out of the office in Manchester\nThe Role:\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n * Attend internal meetings and training fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards required by customer service\n * Works closely with all members of our sales teams both internally and externally including Leadership Teams, Operations, Finance, SHEQ, Help Desk and other team members to enhance the service offering available to their portfolio of customers\n * Use Jobwatch to effectively report activity, update our data and key information and communicate both internally and externally in a professional manner.\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n * Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude. This also applies in the office and on calls to ensure the high standards required for customer service.\n * Follow policies for team members, especially but not limited to the Commercial DOA, ROE, SFDC policies and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.\n * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations, sharing with your team members and sales leadership teams as appropriate.\n * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated with any risk associated with reduced opportunity/loss.\n * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution.\n * Liaise with finance to ensure invoices are up to date in a timely manner.\nCandidate requirements:\n * Skilled in building and leveraging relationships over the phone.\n * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.\n * Good industry knowledge in the Cleaning and Waste sectors.\n * Minimum of 3 years’ experience in an operational/commercial role in the FM sector.\n * Previous cleaning and/or waste sector experience is desirable.\n * Experience of working within a customer facing environment\n * Passionate about putting the customer first with a positive and friendly attitude.\n * Ability to empathise as well as a directive style when required to reach resolution.\n * Ability to converse confidently with external customers\n * Good organisational skills with a detailed and structured approach to work.\n * Ability to multi-task and be resilient in a high pressured and fast paced environment.\n * Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances.\n * Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goals

We are seeking an experienced Repairs Manager to lead our clients responsive repairs and maintenance service. You will be responsible for ensuring that all repairs are delivered efficiently, cost effectively, and to a high standard, with a strong focus on customer satisfaction.\n\nClient Details\n\nOur client is a forward thinking housing provider committed to delivering safe, high quality homes and responsive repairs to our residents. They pride themselves on maintaining strong communities and ensuring our properties are well managed, compliant, and fit for purpose.\n\nDescription\n\nManage day to day delivery of responsive repairs (not internal DLO, work done by contractors)\nLead and support a team of contractors and administrative staff\nMonitor performance against KPIs, ensuring targets for quality, cost, and timeliness are met\nOversee contractor performance, procurement, and contract management\nEnsure compliance with health & safety regulations and housing standards\nHandle complex or escalated repair issues and complaints\nWork collaboratively with internal teams and external partners to improve service delivery\nManage budgets and ensure value for money across all repairs activities \n\nProfile\n\nProven experience in a repairs or maintenance management role within housing or property services\nStrong leadership and people management skills\nGood understanding of housing regulations, compliance, and health & safety requirements\nExcellent organisational and problem-solving abilities\nStrong communication skills with a customer-focused approach\nExperience managing budgets and contractors \n\nJob Offer\n\nSalary of £44k-£48k\nPension contribution\nHealthcare benefits\n30 days annual leave\nAnnual pay increase of circa 3-4%\nHybrid working (2 days per week in office)

Property Surveyor\n\n * Location: South Manchester\n\n * Job Type: Full time, permanent\n\n * Hours: 37.5 per week\n\n * Salary: £47,000 plus £5,8000 car allowance\n\nRole Overview\nYou’ll ensure our homes are safe, compliant and well-maintained. As a Property/Building Surveyor in housing, you’ll manage a regional portfolio, leading inspections, repairs delivery and contractor performance to support residents to live independently.\n\nKey Responsibilities\n\n * Deliver responsive repairs and minor works safely, on time and within budget\n\n * Carry out site visits, pre- and post-inspections, and quality checks to ensure compliance\n\n * Manage contractors, variations and complex repairs across multiple locations\n\n * Monitor and control WIP, SLAs and KPIs to improve performance and reduce backlog\n\n * Diagnose defects and deliver practical, cost-effective repair solutions\n\n * Ensure compliance with Building Safety Regulations, fire safety and HHSRS\n\n * Resolve damp, mould and condensation (DMC) issues in line with best practice\n\n * Manage complaints effectively, using insight to improve services\n\n * Provide technical support for incidents including fires and SUIs\n\n * Work with residents and teams to maintain safe, high-quality homes\n\nRequirements\n\n * Experience in social housing, repairs, voids and contractor management\n\n * Strong knowledge of building pathology and health and safety legislation\n\n * Ability to manage WIP, data and multiple sites effectively\n\n * Strong communication and problem-solving skills\n\n * Degree (or equivalent) in building/construction (essential); MRICS/MCIOB (desirable)\n\nBenefits\n\n * 25 days holiday plus 8 bank holidays (buy and sell available)\n\n * 24/7 digital GP, mental health support and virtual physio via (email address removed)\n\n * Free eye tests and flu jabs\n\n * Pension contributions up to 10% plus free life assurance at 3x your annual salary\n\n * Access to a 24/7 confidential advice line\n\n * Savings on tech, travel and essentials, plus optional Health Cash & Dental Plans\n\n * Ongoing career development\n\nAbout Anchor\nAnchor is England’s largest specialist housing provider, managing 54,000 homes across 1,500 locations. Our focus is simple: safe, high-quality, sustainable homes that help residents live independently for longer.\n\nInclusion is central to everything we do. Our active networks for disability, LGBTQ+, race/ethnicity, unpaid carers, and allyship help shape our organisation and challenge barriers. We proudly adhere to external standards like Gold Standard Inclusive Employer, Menopause Friendly and Stonewall Diversity Champion.\n\nApply\nApply today if you’re a Property, Housing, Repairs or Building Surveyor looking to make an impact

ob Title: Risk & Compliance Officer\n\nLocation: North West (Warrington)\n\nSalary: Competitive, dependent on experience\n\nJob Type: Full-time, Permanent\n\nAbout the Firm:\n\nWe are a well-established and forward-thinking law firm with a strong reputation for delivering high-quality legal services. Due to continued growth, we are seeking an experienced Risk & Compliance Officer to join our team and play a key role in maintaining and enhancing our regulatory and compliance framework.\n\nThe Role:\n\nAs a Risk & Compliance Officer, you will support the firm in ensuring adherence to all relevant legal, regulatory, and professional standards. You will work closely with senior management to identify, assess, and mitigate risks while promoting a strong culture of compliance throughout the business.\n\nKey Responsibilities:\n\nMonitoring and ensuring compliance with SRA regulations and other applicable legal frameworks\nAssisting with the development, implementation, and review of internal compliance policies and procedures\nManaging and maintaining the firm's risk register\nConducting file reviews and internal audits\nSupporting AML, KYC, and conflict checking processes\nInvestigating and reporting breaches, incidents, and complaints\nDelivering compliance training to staff across the firm\nActing as a point of contact for compliance-related queries\nRequirements:\n\nProven experience in a Risk & Compliance role within a law firm (essential)\nStrong knowledge of SRA Standards and Regulations\nExperience handling AML, GDPR, and regulatory compliance matters\nExcellent attention to detail and analytical skills\nStrong communication and interpersonal abilities\nAbility to work independently and manage multiple priorities\nDesirable:\n\nPrevious experience supporting COLP/COFA functions\nRelevant compliance or legal qualifications\nWhat We Offer:\n\nCompetitive salary and benefits package\nOpportunities for professional development and career progression\nA supportive and collaborative working environment\nFlexible working options (where applicable)\nHow to Apply:\n\nIf you are an experienced Risk & Compliance professional looking to take the next step in your career within a reputable law firm, we would love to hear from you. Please submit your CV for consideration

The Compliance Director is responsible for leading, overseeing and embedding a robust compliance and risk management framework across the company. The role ensures that the company meets all its regulatory obligations, maintains strong governance and operates to the highest ethical and professional standards. The Compliance Director acts as a strategic adviser to the Board and senior management, proactively managing regulatory risk, safeguarding the companies reputation and supporting sustainable growth. Key Responsibilities & Duties 1. Strategic Compliance Leadership · Develop, implement, and continuously improve the firm’s compliance strategy in line with SRA regulations and broader legal and regulatory requirements. · Act as a trusted adviser to the Board and senior management on compliance, regulatory change, risk exposure, and governance matters. · Monitor emerging regulatory trends and assess their impact on the firm’s operations and strategic objectives. 2. Regulatory Oversight and Assurance · Oversee compliance with the SRA Standards and Regulations, including Codes of Conduct for Firms and Individuals. · Provide effective second‑line oversight of: • Conflicts of interest, • Client confidentiality, • Client care and complaints, • Financial crime prevention · Manage regulatory inspections, audits, and enquiries, including responses and remediation plans. 3. Risk Management · Own and maintain the firm‑wide risk management framework and risk register. · Identify, assess, and mitigate operational, regulatory, reputational, and conduct risks. · Chair or actively contribute to the firm’s Risk and Compliance Committee. · Oversee internal audits and compliance monitoring programmes. 4. Financial Crime and AML · Provide senior oversight of: • Anti‑Money Laundering (AML), • Counter‑Terrorist Financing (CTF) · Ensure appropriate client due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes are in place. 5. Policies, Procedures and Training · Draft, review, and maintain firm‑wide compliance policies and procedures. · Ensure policies are practical, proportionate, and embedded into day‑to‑day operations. · Design and oversee compliance training programmes for partners and staff, including induction, refresher training, and targeted risk‑based sessions. · Promote a strong culture of ethical behaviour, accountability, and “speaking up”. 6. Data Protection and Information Governance · Oversee compliance with UK GDPR and Data Protection Act 2018, working alongside the firm’s DPO where applicable. · Ensure appropriate controls are in place for data security, retention, and breach management. 7. Stakeholder Management · Act as the primary point of contact with regulators, external advisers, and auditors on compliance matters. · Build strong relationships with partners and team leaders to support compliance ownership across the business. · Provide clear, pragmatic guidance to fee‑earners on regulatory and ethical issues. Required Skills & Qualifications · Significant senior‑level compliance experience within a UK law firm or regulated professional services environment. · Deep understanding of SRA regulatory requirements, professional conduct, and legal sector risk. · Proven experience advising Boards or senior leadership teams on regulatory and governance matters. · Strong knowledge of AML / financial crime frameworks and regulatory reporting obligations. · Ability to balance regulatory rigour with commercial pragmatism. · Excellent communication skills, with the confidence to challenge constructively at senior level. Desirable: Experience acting as a COLP and/or COFA Qualification · Legal, compliance, risk, or regulatory qualification (e.g. Law degree, LPC/SQE background, ICA, ACAMS, or equivalent). · Ongoing professional development in compliance, governance, and regulatory best practice

Job Role: To assist the branch in meeting its sales objectives by delivering excellent class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients’ relationships. Responsibilities: preferred provider of banking services. and amenable manner and where applicable, directed to the relevant department on the client’s behalf.

Assistant Branch Manager\n\n📍 Manchester (Fully Office-Based)\n 💰 £38,000 per annum\n\nWe are currently recruiting for an experienced Assistant Branch Manager to join a well-established banking organisation in Manchester. This is a key role within the branch, responsible for overseeing daily operations, supporting team performance, and ensuring high standards of customer service, compliance, and operational control.\n\nThe Role\n\nWorking closely with the Area Branch Manager, you will take joint responsibility for the smooth and efficient running of the branch. You will play a hands-on role in managing operations, supervising staff, and ensuring adherence to regulatory and internal procedures.\n\nIn the absence of the Area Branch Manager, you will take full operational responsibility for the branch.\n\nKey Responsibilities\n\nOversee day-to-day branch operations, ensuring operational excellence and efficiency\nAct as Line Manager for Personal Bankers and Cashiers, driving performance and productivity\nSupervise cash operations, including control and authorisation of transactions\nMaintain joint custody of cash, security items, and branch keys, ensuring adherence to control procedures\nEnsure full compliance with AML, KYC, and UK banking regulations\nAuthorise transactions and monitor account activity in line with delegated authority\nOversee account opening/closing processes and maintain accurate documentation\nManage loan administration, including documentation, monitoring, and file maintenance\nSupport the preparation and assessment of credit proposals and lending decisions\nHandle customer queries and complaints, ensuring excellent service standards\nConduct reconciliations of internal and external accounts\nSupport branch audits, controls, and reporting requirements\nEnsure smooth coordination with internal departments including Operations, Compliance, and Head Office\nMaintain high standards of branch presentation, security, and data protection\n\nAbout You\n\nStrong experience in retail banking operations\nGood understanding of AML, KYC, and risk controls within UK banking\nProven ability to manage and lead a small team\nExperience in cash management, account operations, and branch controls\nKnowledge of loan processing and credit documentation\nExcellent organisational skills and attention to detail\nStrong communication skills with a customer-focused approach\nAbility to work independently and take ownership of branch operations\n\nWhat's on Offer\n\nSalary of £38,000 per annum\nOpportunity to step into a key leadership role within branch operations\nExposure to a broad range of banking functions including operations, compliance, and lending\nStable, full-time position based fully onsite in Manchester

We are seeking a Regulated Complaints Manager to oversee and improve complaint handling processes within the financial services industry. This permanent role is based in Manchester City Centre and offers a fantastic opportunity to enhance customer satisfaction and operational efficiency.\n\nClient Details\n\nOur client is a well-established organisation within the financial services sector, known for their commitment to delivering exceptional customer service. They provide a professional and supportive environment to ensure both employee and client success.\n\nDescription\n\nSupport the end-to-end handling of FCA-regulated complaints, ensuring all cases are managed within required timeframes and to a high standard.\nTake ownership of Financial Ombudsman Service (FOS) responses, ensuring submissions are accurate, evidence-based, and fully documented prior to submission.\nBuild and maintain effective communication with the Financial Ombudsman Service to support fair, efficient case handling and embed organisational learning from feedback.\nProvide expert guidance on FCA DISP requirements and FOS expectations, acting as an escalation point for complex or high-risk complaints.\nEnsure all complaints and FOS cases are clearly documented, maintaining accurate records and full audit trails in line with regulatory requirements.\nConduct detailed analysis of complaints to identify root causes, emerging risks, and recurring themes across products, processes, and customer journeys.\nDevelop and maintain dashboards and management information (MI) to monitor trends, key risk indicators, and overall complaints performance.\nDeliver structured insights and reporting for senior leadership and board-level forums, highlighting trends, customer risks, and recommended actions.\nUse complaints data and FOS outcomes to identify control gaps, process weaknesses, and conduct risks, driving continuous improvement across the business.Profile\n\nA successful Regulated Complaints Manager should have:\n\nDemonstrates strong regulatory knowledge and investigative expertise, with meticulous attention to detail.\nConfident in challenging and influencing decisions, providing independent regulatory judgement when required.\nSkilled in problem-solving and analysis, with the ability to interpret complaints data and identify systemic risks.\nCapable of delivering timely, accurate, and defensible decisions with minimal supervision.\nHighly organised, able to manage multiple complex complaints and meet regulatory deadlines efficiently.\nExcellent stakeholder management, building strong relationships across Compliance, Risk, Operations, and Customer teams.Job Offer\n\nCompetitive salary ranging from £45,000 to £50,000 per annum.\n25 days of holiday leave, providing ample time to recharge.\nYearly performance bonus to reward your contributions.\nHybrid working model offering flexibility and balance

A leading FMCG Food Manufacturer is currently recruiting for a Quality Manager to join their team. Reporting into the Technical Manager, this Quality Manager will assume responsibility for the QA team and need a driven and passionate work approach to join a growing business.\n\nQuality Manager responsibilities include:\n\n * Motivate, coach and develop the QA team, and surrounding departments to achieve the business objectives on a day-to-day basis whilst achieving individual and departmental KPI’s.\n\n * Positively support Technical relations and successfully influence food safety/quality delivery within Operations, Supply Chain, Engineering, Purchasing, and NPD.\n\n * Provide an effective and timely resolve to all technical issues, including quality and food safety problems seeking permanent solutions to the key issues\n\n * Delivery of the company’s external customer and third-party approval, its food safety/quality systems, hygiene standards and due diligence defences.\n\n * Product safety management: Ensuring robust delivery and verification of controls around ingredient sourcing/handling, cooking and cooling methodology, QCPs, metal detecting, labelling and date coding, nutritional and micro standards\n\n * Ensure timely monitoring, improvement and management including trend analysis of customer & consumer complaints, supplier complaints, complaints costs, adherence to customer expectations, NC Reporting, audit findings etc.\n\n * Ensure delivery of technical contracts, including the micro and chemical laboratories, Pest control service, laundry, calibration and monitoring services, Technical memberships etc.\n\n * Ensure appropriate levels of factory compliance auditing: Such as regular GMPs, G&HP, and internal audit programmes; whilst influencing others to ensure a continuous improvement of technical culture throughout all departments.\n\n * Timely closure of all NCNs raised, whether from internal audits, customer visits, or 3rd party audits.\n\n * Health, Safety and Environment: Ensure that you and any staff under your control, adhere to all policies and procedures at all times, and stop any occasions of unsafe practice.\n\n * Staff training & development plans to be in place, including succession planning. Development of your teams through the method of regular 121s and Performance Development Plans\n\n * Driving force behind all relevant Technical KPIs of food safety and quality, including micro standards, complaints, GMP and food safety culture\n\n * Leading Food Safety/HACCP: To ensure the defined process CCPs & QCPs are appropriately risk assessed, defined, and strictly adhered to in all aspects of the company’s HACCP system and factory operations\n\n * Delivery of Customer visits, launches and Audits, ensuring top scores and minimal non conformity or on time launches; whilst ensuring that you and your team are able to competently demonstrate their role/responsibilities to an auditor/visitor.\n\n * Driving positive employee engagement and supporting general culture improvements by effective communication, and promoting trust and respect of all colleagues\n\n * Management of Employee Relations: around turnover, attendance, punctuality, code and conduct, procedural compliance\n\nYou will be a Quality Manager used to working in a fast paced food manufacturing environment and to BRC standards.\n\nTo apply please email a cv

Welcome to Thornley Groves, a trusted name in property across Manchester. We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture. Key Responsibilities: • Retain and grow the OME., • Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention., • Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns., • Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics., • Manage the Compliance & HMO/Licensing Team Leaders., • Ensure the business is complaint with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance., • Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance., • Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties., • Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations., • Take ownership of final responses to The Property Ombudsman (TPO) complaints, • Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success. Key Skills & Qualifications: • Extensive leadership experience in property management., • In-depth knowledge of law, compliance, and relevant legislation., • Proven track record of managing and developing high-performing teams., • Strong management and communication skills., • Excellent problem-solving abilities and a proactive mindset., • ARLA Propertymark qualification (or equivalent) is essential., • Strong organisational and time-management skills Join us and experience a workplace that truly values you. Apply today!

Regulated Complaints & FOS Manager Who We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 450 people — all driven by a shared purpose: to make buying a car transparent and hassle-free. We know how important cars are in people’s everyday lives — for work, family, and freedom — and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like — creating something special at Zuto: a business that leaves a lasting, positive legacy. If you’re looking for a role where you can drive real impact, shape regulatory outcomes, and improve customer experiences at scale, you’ll fit right in. Join a team that values collaboration, integrity and doing the right thing — while making a meaningful difference. The Role As a Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements. You’ll act as the key point of expertise for regulated complaints, while building a strong, proactive relationship with the Financial Ombudsman Service. Alongside this, you’ll use complaints data and insight to identify systemic issues, influence senior stakeholders, and drive improvements that enhance customer outcomes and reduce regulatory risk. What You’ll Be Doing Complaints Ownership & Regulatory Oversight • Supporting and overseeing the end-to-end handling of FCA regulated complaints, ensuring all cases meet regulatory timeframes and quality standards., • Acting as the single accountable owner for FOS responses, ensuring submissions are accurate, evidence-based and fully documented., • Leading detailed complaints analysis to identify root causes, recurring drivers and emerging risk themes., • Translating complaint insight into tangible improvements across processes, controls and customer journeys., • Supporting the development of a data-driven complaints framework that reduces complaint volumes and mitigates regulatory, financial and reputational risk. What You’ll Need We’re looking for a confident, detail-focused regulatory specialist with strong judgement and the ability to influence at all levels. You’ll need: • Proven experience managing FCA-regulated complaints and FOS cases within financial services., • Strong understanding of FCA DISP requirements and the Financial Ombudsman Service framework., • Excellent investigative, analytical and problem-solving skills, with the ability to identify systemic risks., • Strong ability to challenge, influence and provide independent regulatory judgement., • Experience in root cause analysis and using complaints insight to drive operational improvements., • Ability to manage multiple complex cases and deadlines with a high level of accuracy., • Strong stakeholder management skills, with experience working closely with Compliance and Risk functions., • A customer-focused mindset with strong ethical decision-making and attention to fair outcomes. Why Join Zuto? At Zuto, we don’t just talk about supporting our people — we live it. Here’s what makes being a Zutonite so special: Financial Wellbeing • Pension scheme, life assurance & income protection, • Access to free independent financial advice, • Lifestyle, restaurant & shopping discounts, • Cycle to work scheme, • Season ticket loans and discounted travel options Physical & Mental Wellbeing • GP Anytime service for you and your family, • Health cash-back plan & access to wellbeing apps (including Thrive), • Discounted gym memberships & free digital fitness classes, • Free counselling sessions & mental health first aiders, • Dedicated menopause policy & wellbeing support network Family Friendly • Enhanced caregiver leave (primary & secondary) from day one, • Flexible and shared parental leave, • Fertility and foster-friendly policies Culture & Perks • Birthdays off and volunteer days, • Bring your dog to work and free in-office massage days, • Free drinks fridge, fruit, snacks, and regular social events — from nights out to hikes, • Regular gifting and celebrations throughout the year, • Active ESG groups supporting wellbeing, inclusion, community and planet initiatives Apply Today Be part of a certified B Corp that’s changing car finance for good — and have fun while doing it. Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.

Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste\n\nRole Purpose\nAct as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.\n\nKey Responsibilities\n\nHandle inbound customer contacts via calls on PANDA’s contact centre numbers\nProvide accurate information, resolve service queries, and guide customers through digital tools and processes\nManage customer complaints with empathy, ownership, and professionalism\nMaintain and update customer account records in line with procedures and actions taken\nIdentify service improvement opportunities and provide feedback to enhance the customer experience\nAdvocate and educate customers on digital tools and services\nAdhere to regulatory waste requirements \nPerson Specification / Skills & Competencies\nEssential:\n\nExcellent communication and active listening skills\nStrong customer focus with passion for helping and problem-solving\nComfortable using digital systems and tools with ability to learn new technology\nResilient and adaptable with a positive attitude\nDesirable:\n\nAbility to handle challenging calls with empathy and professionalism\nGood organisational and multitasking skills\nExperience with CRM or contact centre environments (beneficial but not mandatory)\nWorking Conditions\n\nOffice based\nContact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement\nWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\n\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\n\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\n\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\n\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\n\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\n\nOur journey depends on talented, committed people who want to make an impact.\n\nTake the first step and join us on the journey.\n\nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

Repairs Hub Manager\n\n£58,697 per annum\n\nManchester - Agile\n\nFull Time, Permanent\n\nClosing Date: 22nd April 2026\n\nSupport our communities. See the difference you can make in our city.\n\nAt One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.\n\nWe have an exciting position available for Repairs Hub Manager to join us!\n\nYou’ll lead the multi-disciplinary Repairs Hub, delivering a best-in-class service focused on resolving issues at the first point of contact. You will enhance the customer experience through effective operational delivery, meeting both the practical and emotional needs of customers while driving efficiency and ensuring compliance with regulatory expectations.\n\nWe’re looking for someone who can ensure One Manchester consistently meets the expectations of customers, communities and regulators through honest, transparent self-assessment and a commitment to delivering services that our customer loves. You’ll lead the Repairs Hub, embedding a customer-centric, right-first-time approach where every contact counts and ensuring resources are effectively scheduled and aligned to the Repairs Hub/Customer Contact operating model.\n\nWhat we’re looking for:\n\n * Experience of leading high performing teams to deliver exceptional levels of performance in a dynamic and challenging environment.\n\n * Excellent knowledge and understanding of technology and telephony systems utilised within a contact centre environment.\n\n * Knowledge and understanding of strategy, complaints, regulatory frameworks and customer experience practices communications.\n\n * Significant experience of delivering high levels of quality services and customer satisfaction in a multi-channelled contact centre.\n\n * Good understanding of social housing sector and associated regulations.\n\n * Experience of utilising data to interpret capacity and demand to make informed decisions regarding workforce management.\n\n * Significant management experience within a contact centre environment.\n\nWhy take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.\n\nIf this sounds like you then apply today, we’d love to hear from you!\n\nWe own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.\n\nIn accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.\n\nOne Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.\n\nWe are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role

Complaints & Compliance Specialist (Claims-Focused) 📍 Manchester City Centre | £30,000 – £34,000 DOE Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims 🚗 With demand continuing to rise, they’re expanding their operations team and are now hiring an experienced Complaints & Compliance Specialist to play a key role in managing complex cases, ensuring regulatory compliance, and supporting high-quality customer outcomes. This is a pivotal position within the business, ideal for someone who thrives in a fast-paced environment, has strong complaints handling experience, and takes pride in doing things the right way 👇 🔑 The Role You’ll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements. Acting as a key escalation point, you’ll work closely with internal teams and leadership to maintain high standards, improve processes, and support the business as it scales. Key Responsibilities: 📞 Claims & Complaints Handling • Managing complex client queries and escalated complaints, • Ensuring all complaints are handled fairly, professionally, and in line with DISP, • Liaising with lenders and third parties to progress claims effectively, • Monitoring turnaround times and maintaining strong service levels, • Handling inbound queries with confidence and professionalism 📝 Compliance & FCA Standards • Ensuring all processes align with FCA expectations and internal controls, • Maintaining high standards of data accuracy, confidentiality, and audit readiness, • Identifying risks, trends, and potential compliance issues early, • Supporting regulatory reporting and documentation where required ⚙️ Process Improvement & Operations • Identifying inefficiencies and suggesting improvements to workflows, • Supporting management with insights on case trends and performance, • Contributing to the continuous improvement of the claims function 🔍 What We’re Looking For • Strong experience in claims management and complaints handling, • Solid understanding of FCA regulation and the DISP framework, • Highly organised, detail-focused, and process-driven, • Confident communicator with clients, lenders, and stakeholders, • Comfortable working in a fast-paced, regulated environment 🌟 Why Join? • Fast-growing, reputable CMC brand 📈, • A key role with real influence across compliance and operations, • Supportive, ambitious team culture 🤍, • Manchester city-centre office 🏙️, • Monday–Friday role (no late nights, no weekends) 🙌, • Opportunity to shape processes within a scaling business If you’re an experienced complaints or compliance professional looking to step into a role with real impact, we’d love to hear from you. 📩 Drop me a message / apply now 👇

Job Description As Brand Specialist you will: • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise, • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training, • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards, • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss, • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you, • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service A bit about you: • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more, • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team, • Well informed. You will make it your business to know what our competitors are up to, • Known to be a sales and service expert, • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback, • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support, • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same

Risk Assistant\n\nJob Market – Insurance Risk & Compliance\n\nRisk Assistant – About the role\n\nYou will provide day to day support to the Chief Risk Officer & compliance team.\n\nThis role is essential in ensuring smooth processes, maintaining accurate records, and delivering a positive risk experience. The ideal candidate will be highly organised, detail-oriented, and capable of handling confidential information with discretion.\n\nRisk Assistant - Key duties\n\nCoordinate, research and draft Member firm risk reviews\n\nIssue annual risk reviews to Appointed Representatives (AR’s)\n\nAssist in Risk Control Self Assessments\n\nQuality checking data in Complaints, Breaches, Advertising and FP logs on a monthly basis\n\nAssisting in changes to FCA register (assisting in submitting CF1 Applications and making changes to firm details)\n\nDownloading and creating Risk Management Information (MI) Packs\n\nPreparation of Risk Committee MI pack\n\nAssist in monitoring Regulatory Developments\n\nAssist in issuing Risk/compliance communications to ARs\n\nAssist in Compliance policy reviews & related AR training\n\nAssist in management of Data Protection Breaches – documenting whether the Information Commissioner’s Office notifications are required\n\nAssist in developing the Risk framework and related Management information\n\nAssist with Product Governance reviews including Fair Value documentation and Distributor requests from Insurers, Managing General Agents and Wholesale Brokers\n\nAssist in Risk and Compliance Projects as required\n\nRisk Assistant - Key requirements\n\nIdeally will hold relevant Financial Services qualifications or training\n\nExperience in Financial Services Compliance/Risk roles - able to navigate FCA handbooks, review FCA communications\n\nAbility to review/draft compliance policies/processes\n\nMust be Microsoft Office literate, including Word, Excel and PowerPoint.\n\nAlong with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.\n\nA copy of our D&I policy can be made available upon request

Aftercare Coordinator at DEX Construction (FEC) Reporting to the Aftercare Manager, Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards. About Us DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it. Responsibilities The duties of the Aftercare Coordinator include, but are not limited to: • Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period, • Log, track, and manage defects and snagging issues from receipt through to completion, • Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works, • Prioritise and schedule aftercare works to meet agreed timescales and service level agreements, • Conduct site visits and inspections to assess defects and verify completed remedial works, • Maintain accurate aftercare records, reports, and defect trackers, • Ensure all works comply with health & safety requirements and quality standards, • Manage warranty claims and liaise with warranty providers where required, • Support smooth transition from construction to aftercare and final project close-out, • Handle customer complaints professionally, aiming for timely and satisfactory resolution, • Provide regular updates to management on outstanding issues and performance metrics Personal Specifications The successful candidate will possess the following traits: • Previous experience in construction aftercare, customer care, or site coordination, • Good understanding of construction processes, defects, and remedial works, • Strong communication and customer service skills, • Ability to manage multiple issues simultaneously and work to deadlines, • Competent in using CRM Systems (Clixifix) for logging and tracking issues, • Trade background or technical construction knowledge - desirable, • Experience working on residential or mixed-use developments - desirable, • Familiarity with warranty providers (e.g. NHBC, LABC, Premier Guarantee) - desirable Benefits • Competitive salary, • Discretionary annual bonus, • Company Pension Scheme, • Private health insurance

Housing and Wellbeing Assistant\n\nLocation: Ellen Court - Radcliffe\n\nSalary: £24,339\n\nYou will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.\n\nWhat you’ll be doing\n\n * You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;\n\n * You will encourage feedback from customers, recording and responding to any complaints and compliments;\n\n * You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;\n\n * You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels.\n\n * You will follow financial procedures and take responsibility for all monies held and received;\n\n * You will be responsible for communal cleaning and void cleaning, along with the wider team.\n\nWhat you’ll need\n\n * Qualified to minimum level 2 in English and Maths\n\n * Evidence of IT skills\n\n * Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.\n\n * The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.\n\n * Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.\n\n * Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.\n\n * Use of the relevant range of Microsoft Office applications and IT systems\n\nWhat we will give you in return for your hard work and commitment\n\n * Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)\n\n * WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members\n\n * The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more\n\n * Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays\n\n * Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’\n\n * Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .\n\n * Wage Stream ¦ You can access savings opportunities and early access to wages\n\nAt Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.\n\n“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.\n\nAll successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).\n\nFurther detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.\n\nClosing date: 1st April 2026\n\nShortlist date: 2nd April 2026\n\nInterview date: TBC

Head of Repairs and Maintenance – Greater Manchester Based Council\n\n £450 - £500 per day Umbrella / Deemed LTD (Inside IR35)\n\n 37 hours per week\n\n Temporary Contract\n\nService Care Solutions are currently recruiting for a Head of Repairs and Maintenance on behalf of a Greater Manchester based Council.\n\n This is a senior leadership role responsible for the Council’s repairs and maintenance service across a £1bn housing portfolio.\n\n The successful candidate will lead the strategic development and delivery of the repairs and maintenance function, including responsive repairs, major works repairs, voids, disrepair, damp and mould, complaints and resident engagement.\n\n You will manage a £22m annual repairs budget, lead a multi-disciplinary team and work closely with contractors, elected members, senior stakeholders and residents to deliver a high quality, resident-focused service.\n\n Responsibilities\n\nLead and develop the Council’s repairs and maintenance strategy\nManage the responsive repairs, major works, voids and allocations services\nLead the Council’s disrepair, damp, mould and condensation services\nOversee complaints handling and resident feedback relating to repairs and maintenance\nManage a £22m annual repairs and maintenance budget\nLead and develop a multi-disciplinary team of repairs and maintenance professionals\nWork with contractors to improve performance and deliver a Right First Time approach\nDevelop and maintain strong relationships with elected members, senior leaders, residents and external partners\nEnsure that all services are delivered in line with statutory and regulatory requirements\nMonitor service performance and implement continuous improvement initiatives\nProduce reports, presentations and briefings for senior management, committees and elected members\nWork collaboratively with wider housing, neighbourhood and partner organisations\nEnsure effective management of contracts, budgets, performance and riskRequirements\n\nSignificant experience within a senior housing repairs and maintenance leadership role\nStrong knowledge of responsive repairs, voids, disrepair and damp and mould services\nExperience managing large housing budgets and contractor-led services\nProven ability to lead strategic service improvement across housing repairs and maintenance\nStrong understanding of housing compliance, regulatory requirements and best practice\nExperience leading and developing multi-disciplinary teams\nAbility to build strong relationships with residents, contractors, elected members and senior stakeholders\nStrong communication, presentation and stakeholder management skills\nExperience working within local authority or social housing environments\nConstruction-related qualification or equivalent demonstrable experience\nKnowledge of in-house DLOs and contractor management would be beneficialIf you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for.\n\n Contact: James Glover at Service Care Solutions on (phone number removed)\n or via email at (url removed)

Our client, a top-tier corporate law firm, is seeking a Receptionist to join their team on an urgent basis following a recent internal promotion. This is a fast-paced role where no two days are the same, working as the sole front-of-house representative. The position operates Monday to Friday, 8:30am–4:30pm. The ideal candidate will be immediately available and bring a warm, professional, and engaging approach, along with a flexible, can-do attitude. Duties will include: • Greet and welcome visitors and clients in a professional manner, offering refreshments where appropriate., • Provide excellent customer service when handling telephone enquiries and receiving clients and visitors., • Ensure reception and client meeting areas are clean, tidy, and presented to a high professional standard., • Coordinate room bookings, liaising with hosts to confirm requirements., • Follow security procedures for all visitors and clients, including issuing, recording, and tracking access passes., • Handle queries and complaints calmly and professionally, escalating issues when necessary., • Set up conference room equipment as required, including laptops, screens, and projectors., • Adapt room layouts in line with client specifications and requirements., • Arrange transport for clients, including booking taxis and car services., • Provide administrative support to the wider business Please apply today for immediate consideration!

Care Coordinator\n\nSalary: Up to £29,000 per year (depending on experience) + performance bonus\n Job Type: Full-time, Permanent\n Location: Manchester North & Salford (office-based with regular field visits)\n\nWe are partnering with a reputable community care provider in Manchester North & Salford that is looking to recruit an experienced Care Coordinator to join their growing domiciliary care team.\n\nThis is an excellent opportunity for someone with experience in home care coordination who enjoys balancing operational organisation with client-focused care. The successful candidate will play a key role in ensuring care services are delivered efficiently, safely, and to a high standard. \n\nWhat’s on Offer a Care Coordinator \n\nSalary up to £29,000 per year (depending on experience)\nPerformance-related bonus\n30 days paid annual leave (including bank holidays)\nCareer development opportunities within an established care organisation\nSupportive and collaborative team environment\nOn-site parking\nAbout the Care Coordinator Role\n\nThis role combines office-based coordination, field-based client visits, and participation in a shared on-call rota to support the out-of-hours running of the service.\n\nOffice-Based Responsibilities\n\nCreate and manage staff rotas and travel schedules to ensure continuity of care\nMaintain accurate records in line with CQC standards and GDPR requirements\nLiaise with service users, families, care staff, and external professionals\nUpdate and review care plans and risk assessments\nRecord and manage incidents, complaints, and safeguarding concerns appropriately\nSupport the day-to-day coordination and smooth operation of the care service\nField-Based Responsibilities\n\nConduct initial client assessments and periodic care reviews in clients’ homes\nMonitor service delivery to ensure compliance with policies, procedures, and regulatory standards\nBuild strong relationships with clients and their families\nSupport care staff where required and ensure health & safety compliance\nOn-Call Duties\n\nParticipate in a shared on-call rota with the management team\nRespond to out-of-hours queries, emergencies, or staff issues\nSupport continuity of care and ensure service users receive appropriate assistance when required\n \nCare Coordinator Requirements\n\nFull UK driving licence and access to a reliable vehicle\nAt least 1 year of experience in domiciliary/home care coordination\nStrong communication and interpersonal skills\nExcellent organisation, time management, and attention to detail\nExperience with rota planning and travel coordination\nConfidence using care management systems (e.g. PASSsystem or similar)\nNVQ Level 3 in Health & Social Care (or working towards it)\nAbility to support, motivate, and guide care staff effectively\n \nIf you are looking to join a well-established community care service where you can make a real difference, we would welcome your application

Contracts Manager (Waste Disposal)\n\nManchester/Hybrid\n\n£-Attractive salary plus benefits\n\nWasteRecruit has been retained to search for and select a Contracts Manager for the largest disposal authority in the UK. Based in central Manchester and reporting directly to the Head of Contract Services, your main responsibilities will include:\n\n * Manage the operational and performance monitoring aspects of the Waste & Resources disposal contracts, ensuring that output specifications are met or exceeded, and key targets are met.\n\n * Develop, implement and maintain new processes, systems and procedures for the effective management of the contracts, to aid continuous improvement in performance and service provision.\n\n * Provide technical advice in complex contractual areas and support all stakeholders in relation to the successful implementation and management of the contracts.\n\n * Build and maintain effective relationships with the contractors, Districts, Elected Members, and external bodies and agencies.\n\n * Resolve contractual issues through negotiation with the contractor(s) and partner organisations.\n\n * Monitor compliance with the Performance Management Framework.\n\n * Responsibility for verification of Contract payments and reconciliation in accordance with the Contracts and payment mechanism requirements.\n\n * Initiate business continuity and contingency plans to prepare for the situation where the Contractor(s) cannot deliver, in order to ensure service continuity for districts.\n\n * Responsible for the identification, evaluation and apportionment of Contract risk as part of an overall risk management framework and ensure that mitigating actions are in place and recorded in the Risk Register.\n\n * Manage, motivate and develop staff within the Contract Management Team to ensure the client function operates effectively and to a high standard.\n\n * Monitor and report on performance indicators and targets including output requirements, deadlines and quality objectives, for the Contract Management Team, and to monitor performance by reviewing achievements against agreed targets and objectives.\n\n * Responsibility for verification of Contract data and subsequent reporting – including Waste Data Flow and other key statistical information. Ensuring all data is accurate; fully documented and controlled; audited; and available on time to specified quality standards to meet all statutory obligations and other information provision requirements.\n\n * Actively promote and represent the Authority locally and nationally so that it develops and influences waste management at a local, regional and national level.\n\n * Provide full and timely responses to service requests, queries and complaints from the public, Members, Audit, and other stakeholders where appropriate.\n\n * Liaise with the Waste Collection Authorities (Districts) in order to ensure any new collection services / changes do not adversely affect the waste disposal services’ Contracts.\n\n * Managing the relevant capital and revenue budgets.\n\n * Assisting in the provision of accurate and timely information for managerial, financial planning and reporting purposes.\n\n * Responsible for the development and implementation of appropriate Contract Management information systems.\n\n * Ensure an awareness of Health &Safety (H&S) policy and the responsibility it places on individuals and teams.\n\nKnowledge, Skills and Experience\n\n * Experience of working in Waste Management to include a good operational understanding of waste disposal facilities\n\n * Competent computer skills, including advanced skills in the use of spreadsheets and databases.\n\n * Significant experience of collating, interpreting and analysing performance data\n\n * Experience and knowledge of working with performance management frameworks and supporting systems\n\n * Ability to collate, interpret and analyse data and information and present it in a clear and concise way.\n\n * Ability to produce comprehensive procedures and reports\n\n * Experience of prioritising workloads in order to meet strict deadlines\n\n * Excellent communication, both written (proficient in writing reports) and verbal\n\n * Proven ability to work under pressure and to tight deadlines\n\n * Ability to problem solve and have a solution focused approach\n\n * Ability to liaise effectively with staff at all levels and with contacts outside the Authority\n\nThis is a full-time, permanent opportunity working 9am-5pm, Mon-Fri. It is anticipated that the successful incumbent will split their working week between being out on site, in the office and working from home.\n\nRef: J9643

A leading property developer have a requirement for a New Homes Coordinator to join their team based in MAnchester.\n\nNew Homes Coordinator role\n\nWorking closely with the with the New Homes Manager you will be responsible for delivering a first class customer service to customers within their defect and warranty period. Duties to include:\n\nBeing a point of contact for incoming telephone calls and e-mails from customers / contractors and colleagues\nIssue the defect reports ahead of the defect calls with the Contractors and Investors\nRespond to customers to obtain more evidence/information and visit customers as/when necessary.\nEnsure all customer appointments, responses to e-mails and e-mails after post occupation visits are sent and are friendly but written in a clear and concise way.\nResponsible for arranging and undertaking weekly progress meetings with the Principal Contractor, to discuss and actively progress dates for the closing out of defects in customers' homes and discuss / co-ordinate any large works.\nCoordinate complaints using the complaints procedure, including issuing acknowledgements and formal responses to customers within set timescales, liaising with external parties, collating and checking data and information for accuracy and appropriateness.\nArrange the inspection of remedial enquiries where necessary to agree valid warranty issues.\nLiaise between Site Management teams, Customer Care Technicians and external contractors to ensure all remedial works are completed efficiently\nLiaise with the third party contractor to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.\nUndertake post-completion satisfaction calls to customers.\nManage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.\nEnsure contractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.\nUpdate weekly reports and distribute to relevant personnel \n\nSkills and experience required:\n\nPrevious experience in a customer care role within the construction of housebuilding industry\nStrong problem-solving skills, with the capacity to deal with complex and escalated customer issues effectively\nExcellent verbal and written communication skills, with the ability to manage difficult conversations and maintain a professional manor.\nCommitment to delivering exceptional customer service and enhancing the customer experience.\nStrong organizational skills with the ability to manage multiple tasks and projects simultaneously.\nSound knowledge of housebuilding processes and methods, and the ability to identify and action defects correctly. \n\nWhat's on offer?\n\nThe company are offering a competitive salary (dependant on experience), company bonus scheme, 37.5 hours per week, pension scheme, life assurance, 25 days leave (increases with services) and various other company benefits.\n\nIf you are interested in the role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester.\nThis is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.\nOur client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.\nWhat You’ll Get\n * £33-35K salary\n * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme\n * Career progression & professional development\n * Supportive team culture & great work-life balance\nRole & Responsibilities\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email\n * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n * Attend internal and scheduled external meetings and training\n * Works closely with all members of our sales teams both internally and externally\n * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations\n * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated\n * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution\n * Liaise with finance to ensure invoices are up to date in a timely manner\nRequirements\n * Skilled in building and leveraging relationships over the phone\n * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills\n * Minimum of 3 years’ experience in an operational/commercial role in the FM sector\n * Passionate about putting the customer first with a positive and friendly attitude\n * Ability to empathise as well as a directive style when required to reach resolution\n * Ability to converse confidently with external customers\n * Good organisational skills with a detailed and structured approach to work\n * Ability to multi-task and be resilient in a high pressured and fast paced environment\n * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal

Senior Housing Officer – South\nLocation: Home based with regular travel to our Manchester Office.\nSalary: £42,693 per annum\nWhy this role matters\nTo provide support and advice to front line Housing Officers and act as first point of contact for them.\nBe responsible for supporting the National Housing manager to ensure all KPI’s & OPI’s are met. Providing a high-quality service to tenants, that supports their wellbeing.\nWorking with a range of internal and external stakeholders and key agencies supporting the regional team in the delivery of an effective service to all our tenants.\nThe Senior Housing Officer will manage a geographical patch (South) providing line management, guidance and support to a team of Housing Officers providing front line housing management services to tenants.\nAbout you\nWe’re looking for someone with:\n * CIH qualification or willingness to work towards.\n * Minimum of 3 year supported housing experience within Golden Lane Housing or similar housing provider.\n * Knowledge of current specialist supported housing practices statutory and regulatory requirements.\n * Experience of ASB, safeguarding, health and safety, lone working, and complaints management.\n * Experience of Housing management policy and process improvement.\n * Experience of managing service quality and customer feedback.\n * A good understanding of customer care and commitment to the provision of consistent quality housing services.\n * Experience of complaints reporting and risk management.\n * Ability to communicate effectively both internally and externally with staff, tenants and support providers tenant representatives and other support professionals.\n * Building positive relationships/partnerships.\n * Judgement/troubleshooting skills.\n * Strong time management and problem solving skills.\n * Ability to work under pressure and to deadlines whilst maintaining accurate records.\n * Record keeping and reporting.\n * Working to strict targets and timelines.\n * Extensive travel will be required so a full UK driving licence is essential.\nBenefits\n * 27 days annual leave plus bank holidays (increases with service)\n * Contributory pension (5% employee / 5% employer)\n * Paid volunteering days (3 per year)\n * Day off for your birthday\nTo Apply\nIf you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.\nClosing date\nPlease submit your application by 23rd April 2026.\nWe may close this vacancy early if we receive a large number of applications

We are seeking an experienced Regional Installation Manager to oversee Domestic & Retail installation operations across the North West. You will manage engineers, coordinate projects, and ensure installations are delivered safely, on time, and to a high standard. Occasional travel to the Leeds head office is required.\n\nKey Responsibilities\n\n * Manage a team of 20–30 engineers and the regional vehicle fleet\n\n * Plan and coordinate installation schedules and service calls\n\n * Handle customer complaints and aftercare issues\n\n * Ensure health & safety compliance and conduct site audits\n\n * Coordinate logistics and deliveries with the factory\n\n * Manage budgets, costs, and operational efficiency\n\n * Assist with recruitment, training, and team development\n\nIdeal Candidate\n\n * Experience in installation management or similar roles (telecom, alarm systems, garage doors, kitchen/bathroom fitting, construction)\n\n * Strong people management and leadership skills\n\n * Outgoing, organised, and customer-focused\n\n * Basic IT skills (Microsoft Office)\n\n * Willingness to learn and manage multiple priorities\n\nAdditional Information\n\n * Home-based with travel across the North West\n\n * Occasional travel to Leeds Head Office\n\n * Company car allowance\n\nIf you are currently an Installation Manager, Senior Installer, or Lead Engineer, or have hands-on trade experience and want to step into a management role, we’d love to hear from you.\n\nApply: Click ‘Apply’ or contact Dana at Chase Taylor Recruitment, quoting reference MM6526

Quality Manager – Fixed Term Contract (Maternity Cover) 📍 Location: Manchester, UK (Head Office) 📅 Contract: Fixed Term – Starting July 2026 🕒 Department: Technical 📈 Reporting to: Head of Technical The Opportunity We are delighted to be recruiting on behalf of a well-established and growing manufacturing business for an experienced Quality Manager to join their Technical team on a fixed-term basis to cover maternity leave. This is an excellent opportunity for a quality professional to take ownership of food safety, regulatory compliance, and quality management systems within a dynamic and collaborative environment. The successful candidate will play a pivotal role in ensuring that products meet the highest standards of safety, legality, and quality, while also supporting continuous improvement and cross-functional initiatives across the organisation. Key Responsibilities Quality & Food Safety • Lead and manage the Quality Management System (QMS), ensuring compliance with all relevant food safety standards., • Oversee laboratory activities and global testing programmes., • Ensure all products and processes comply with applicable global legislation and labelling requirements., • Provide technical leadership for new product development projects., • Ensure formulations are stable, compliant, and aligned with customer expectations., • Manage supplier approval processes, including remote and on-site audits., • Act as the key technical liaison with suppliers and internal stakeholders., • Lead internal and supplier audits and ensure adherence to QMS standards across affiliated manufacturing sites., • Oversee the customer and consumer complaints process, including root cause analysis and implementation of reduction strategies., • Lead, coach, and develop a quality and compliance team., • Ensure robust crisis management procedures are in place and regularly tested (e.g., product recalls or withdrawals)., • Provide technical expertise to departments including supply chain, operations, customer services, sales, and finance., • Develop relationships with external organisations such as regulatory authorities, consultants, and testing laboratories. Education & Qualifications • HACCP Level 4 certification (essential)., • Degree in Food Science or a related discipline (desirable)., • 3–5 years’ experience in a technical or quality leadership role within a food manufacturing environment., • Proven expertise in food safety systems and regulatory compliance., • Experience managing audits and regulatory inspections., • In-depth knowledge of quality management systems and laboratory testing., • Familiarity with ERP and quality management software., • Strong IT skills, including proficiency in Microsoft Office applications., • Strong leadership and team management skills., • Excellent analytical and problem-solving abilities., • Effective communicator with strong stakeholder management skills., • High attention to detail and confident decision-making., • Comfortable managing conflict and challenging performance where necessary., • Proactive approach to personal learning and continuous improvement.

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way. INCREDIBLE CAREERS WITH FIVE GUYS. Five Guys isn't just a job - it can be a career!.