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Foster Care Associates (The FCA) Role: Supervising Social Worker Basic Salary: Up to £38,616.92 per annum - dependent upon experience Contract: Full Time, Permanent Office Location: Chorley. Position is Homebased - with a caseload supporting our foster parents in Manchester and surrounding areas. Benefits • Company Car or £2,000 Car Allowance, • 30 days' annual leave, rising to 35 days with length of service + bank holidays, • Life Assurance, • Company Pension, • On-site Free Parking, • Employee Discount Scheme, • Medical Cash Plan About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked-after children. Our first office was in the Worcestershire countryside, and that's still where our head office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care, • Support and monitor the continued suitability and competence of foster parents, ensuring they provide a safe, healthy, nurturing and learning environment for children/young people, • Ensure that foster parents fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures, • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards, • Work in partnership in a team parenting approach to help identify any needs within the foster family, e.g., respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined, • Ensure each child and foster parent are fully compliant in respect of all key documentation, • Attend meetings and/or provide reports for commissioning teams to address individual packages of care, • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community, • Participate in an out-of-hours support service on a rota basis, • Undertake occasional initial home visits and Form F assessments You Must Have • A Social Work qualification, • Professional registration with Social Work England or equivalent, • Proven ability to produce a high standard of report writing, • A comprehensive working knowledge of relevant legislation and child safeguarding procedures, • The willingness and ability to travel extensively, including occasional nights away, • Confidence with transporting children and young people in sometimes stressful/difficult situations, • Full driving licence Contact For an informal discussion about this exciting opportunity, please contact Lorna Waite, Fostering Service Manager, on 07795 272123. To be considered, please apply and we will be in touch. No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to an enhanced DBS check. PandoLogic. Category:Social Services, Keywords:Adoption Social Worker, Location:Salford, ENG-M3 5ET

Role: HGV Class 2 Refuse DriverSalary: £16.61 per hour including holiday pay (£14.83 with accrued holiday pay)Location: Wythenshawe, TraffordWork Pattern: Monday to Friday, 0630am until 1500 - Full time, contract, permanentWe are excited to offer a fantastic opportunity for FOUR permanent HGV Class 2 Waste Refuse to fulfil our client's requirements. This role will be based Wythenshawe and cover the Trafford area.HGV Class 2 Waste Driver position offers a competitive salary and overtime and the standard guaranteed hours for this role are 40 hours per week.In this HGV Class 2 Refuse Driver role, you will support the client by playing a part in managing waste effectively, ensuring that highways and surrounding areas are kept clean, safe and free of debris. You will collaborate with members of the public and other team members to create a hygienic and aesthetically pleasing community.HGV Class 2 Refuse Driver role offers you the unique opportunity to support communities by helping to create better safer and more pleasant places.HGV Class 2 Refuse Driver Responsibilities:You will operate the HGV and ensure the collection of refuse/recycling from requested locations, following a route that has been set out by the business and dispose of refuse/recycling at the appropriate waste collection sites.Carry out vehicle inspections, ensuring compliance with both company vehicle policy and legislative requirements and complete appropriate paperwork.Work as a member of the team and receive any instructions from supervisors and communicate them with other crew members and be compliant with health and safety at work requirements.Maintain the best operational relationship between the public, other customers and client representatives by dealing courteously with complaints and queries.Carry out and assist with loading responsibilities.HGV Class 2 Refuse Driver Benefits:Initially the successful HGV Class 2 Refuse Driver will work for us for a temporary period (minimum period of 13 weeks) after which you will move over onto the client's payroll into a permanent contracted position. Whilst in your Temp to Perm position with Driver Hire you will receive...Weekly pay paid PAYE by BACS TransferTriple Pay on Bank HolidaysFull employee benefits entitlementCompany pensionBACS transferOnce you move become a permanent member of the client's team they can offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, they are committed to your professional growth and wellbeing. Heres what you can expect when you join their team:Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure youre rewarded for your contributions.Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader, or Supervisor.Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth.Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our LeadershipPension: Benefit from a generous pension scheme with company contributions for your future peace of mind.Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.Exclusive Discounts: Access their online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.Social Impact: Take part in their community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.HGV Class 2 Refuse Driver will requirements:Full Category C Driving LicenceExperience of driving Class 2 vehicleValid CPC and Digital tachoBasic Literacy skillsBringing an ability to work as part of a team and positive approach that aligns with our goals and values.Leveraging your expertise in customer care to drive results.We offer a true, honest, and personal service and you will deal directly with the business owner. Plus, attractive rate of pay PLUS, regular overtime, paid weekly via PAYE. Hourly pay Rate of £16.61 includes holiday pay but can be accrued should you wish.Please call Gareth or Tia between the hours of 8:00am and 4:00pm Mon-Fri to discuss the HGV Class 2 Refuse Driver role, or the many other HGV Class 2 Driver opportunities we are working on. We will review all applications, and you will be contacted within 14 days of your application if you have been shortlisted.TPBN1_UKTJ

• Shape the future of public service delivery., • Lead with purpose at PHSO.About Our Client Head of Commercial Parliamentary and Health Service Ombudsman (PHSO) • Hybrid working - 40% office basedMake a difference. Join our team.The Parliamentary and Health Service Ombudsman (PHSO) plays a vital role in improving public services across England. As an independent body, PHSO investigates complaints about the... ZIPC1_UKTJ

The Leaseholder Officer will oversee and manage all matters related to leasehold properties, ensuring compliance with regulations and effective communication with leaseholders. This temporary role in Manchester offers an excellent opportunity to contribute to the not-for-profit sector within the property department. \n Client Details \n This organisation operates in the not-for-profit industry and is dedicated to providing quality housing solutions. With a strong presence in Manchester, it is a small-sized entity focused on delivering excellent service to its customers while maintaining high standards in property management. \n Description \n\n • Manage leaseholder accounts, including service charges and ground rents.\n, • Ensure compliance with lease agreements and relevant legislation.\n, • Act as the main point of contact for leaseholders, addressing queries and concerns effectively.\n, • Prepare and distribute service charge statements and related documentation.\n, • Coordinate maintenance and repair works with contractors and leaseholders.\n, • Investigate and resolve disputes or complaints in a timely manner.\n, • Maintain accurate records of leasehold properties and agreements.\n, • Collaborate with internal teams to ensure smooth property operations.\n\n Profile \n A successful Leaseholder Officer should have: \n\n • Relevant experience in property management or leasehold services.\n, • Strong knowledge of lease agreements and property legislation.\n, • Excellent organisational and communication skills.\n, • The ability to handle queries and resolve issues professionally.\n, • Proficiency in maintaining accurate records and documentation.\n, • A proactive approach to collaborating with internal and external stakeholders.\n\n Job Offer \n\n • Competitive hourly rate between £19.00 and £22.00.\n, • Opportunity to work in the not-for-profit sector in Manchester.\n, • Temporary position offering valuable experience within the property department.\n, • A supportive and professional work environment.\n\n If you are ready to make a meaningful impact as a Leaseholder Officer, we encourage you to apply today!

Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position

JOB RESPONSIBILITYPERSONAL BANKER27,000LONDONPERMANANTFULL OFFICE-BASEDIdentifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal networkDelivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking servicesEstablishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalfIdentifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship buildingFosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hallTo support the branch's business development initiatives by promoting and attending business development and sales eventsTo process 'new acount's applications, including NRI, postal service and other miscellaneous service requestsPreparation of DCS for service requestsTo handle all postal service requestsTo prepare the AML Risk Matrix and checklists for account openingResponsible for logging and maintenance of the postal registerDesignated as cover for the alternate Personal Banker position as and when requiredResponsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bankResponsible for processing of RemittancesResponsible for the maintenance of AML format for Cash of more than £9000 on a daily basisResponsible for dispatching cheques for remittances.Responsible for providing cover for clerical staff as and when requiredUndertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.PERSON SPECIFICATIONIdentifies and develops opportunities; innovates and makes things happen.Self-driven and self-reliant - set aims and targets, and leads by example.Results-oriented.Self-assured and confident.Prior experience in a similar role would be advantageousTPBN1_UKTJ

CUSTOMER EXPERIENCE ADVISOR \n\n • Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent\n\n \n ROLE OVERVIEW \n \n We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time. \n \n You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive. \n \n ROLE EXPECTATIONS \n This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. \n \n You’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. \n \n You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type. \n \n WHAT SUCCESS LOOKS LIKE \n You’ll be successful in this role if: \n\n • Customers feel heard, supported and satisfied with every interaction\n, • Queries and complaints are resolved promptly and professionally\n, • You spot opportunities to improve the customer experience and share them with your team\n, • You contribute positively to team performance and the culture of the department\n\n \n HOW YOU’LL SPEND MOST OF YOUR TIME \n Most days, you’ll be: \n\n • Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly\n, • Maintaining clear, empathetic communication – ensuring customers always feel heard and supported\n, • Thinking creatively to solve customer problems and prevent issues from escalating\n, • Collaborating with colleagues to deliver a seamless service experience\n, • Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience\n, • Participating in training sessions and continuously developing your skills\n\n \n WHO THIS ROLE IS FOR \n This role suits someone who: \n\n • Is passionate about delivering exceptional customer service and making a positive impact\n, • Has excellent communication skills – confident, clear and professional on the phone and in writing\n, • Is a natural problem solver who thinks quickly and stays calm under pressure\n, • Thrives in a team environment and enjoys sharing knowledge to achieve common goals\n, • Is driven to build lasting relationships and consistently improve customer satisfaction\n\n \n WHAT WE OFFER \n\n • Competitive salary and discretionary bonus\n, • 25 days’ holiday plus bank holidays\n, • Private medical insurance, life assurance and enhanced family leave\n, • Fully funded training and professional development\n, • Paid sabbaticals as a loyalty reward\n, • Pension scheme and employee assistance programme\n, • Discounts across travel, entertainment, dining, shopping, health and fitness\n\n \n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on experience, judgement and approach\n\n \n We aim to complete the process within two to three weeks and communicate clearly throughout. \n \n INTERESTED? \n Apply with your CV. To speak to our recruitment team directly, call and quote reference “Ref #LI-IG1”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings. \n \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required

ICT Project Officer \n\n • Annual Salary: £17.16 per hour\n, • Location: Hybrid\n, • Job Type: Full-time, Temporary Contract\n\n We are seeking an ICT Project Officer to assist in the implementation of a new Finance and HR System Replacement. This role involves supporting the Project Manager and Programme Director in managing the project lifecycle, ensuring effective communication with stakeholders, and maintaining compliance with the Council's project management methodology. \n Day-to-day of the role: \n\n • Assist the Programme Director and Project Manager in the day-to-day management of the programme, projects, and workstreams.\n, • Provide project support while ensuring compliance with the Council's project management methodology.\n, • Liaise with project stakeholders to ensure effective communication and coordination.\n, • Respond to all relevant correspondence, enquiries, and complaints in a timely and effective manner.\n, • Administer the Project Change Register and accurately manage the project budget using the City Council finance system.\n, • Maintain control of project risk and issue logs, updating schedules, recording new risks, and distributing details to designated owners.\n, • Liaise with stakeholders, third-party vendors, agencies, and subcontractors, reporting progress as necessary.\n\n Required Skills & Qualifications: \n\n • Demonstrable knowledge of procurement processes and systems.\n, • Competent user of Microsoft Office products.\n, • Ability to manage cross-functional stakeholders.\n, • Comprehensive knowledge of City Council, National, and European tendering and procurement guidelines and regulations.\n, • Flexibility to meet customer demand and service requirements.\n, • Essential: Experience in project officer roles.\n, • Desirable: Experience with Legal Case Management, Legal Services, and/or experience in Local Government or other public sectors.\n\n Benefits: \n\n • Access to a dedicated consultant for ongoing support.\n, • Secure, user-friendly online system for timesheet management.\n, • Self-service portal for holiday requests, payslips, and employment documents.\n, • Access to free training, discount clubs, healthcare options, and reward schemes.\n, • Inclusion in pension schemes, paid holiday arrangements, and maternity benefits.\n, • Opportunities to work with a range of leading UK employers across the public and private sectors.\n\n To apply for the ICT Project Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Central Manchester | Hybrid (3 days in the office) | £30,000 - £35,000Axon Moore is currently partnering with a high growth financial services business in central Manchester business looking to recruit a Customer Resolution Specialist. This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.With approximately 70% of the role focused on complaints, we're looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.What you'll be doing:\n\n • Managing complaints from receipt through to resolution.\n, • Investigating cases, reviewing evidence and gathering information from multiple sources.\n, • Drafting clear, professional and customer-focused final responses.\n, • Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures.\n, • Identifying trends and root causes to support ongoing business improvements.\n, • Supporting initiatives to reduce complaint lead times and improve customer outcomes.\n, • Handling customer queries and account-related enquiries where required.\n, • Building positive relationships with both customers and internal stakeholders.\nWhat we're looking for:\n\n, • Previous complaints handling experience within an FCA-regulated environment.\n, • Ideally experience within motor finance, vehicle finance, consumer finance, lending, banking or insurance.\n, • Strong written communication skills with experience producing detailed customer correspondence.\n, • Excellent interpersonal skills and the ability to handle difficult conversations professionally and empathetically.\n, • Experience working to complaint SLAs and regulatory deadlines.\n, • A proactive approach with the confidence to challenge processes and identify improvements.\nWhat's in it for you?\n\n, • £30,000 - £35,000 salary.\n, • Hybrid working (3 days in the office).\n, • Supportive and collaborative team environment.\n, • Opportunity to join a growing business where your contribution will be recognised.\n, • A varied role with genuine influence over customer outcomes and process improvements.\nIf you have complaints experience within motor finance or another FCA-regulated environment and are looking for your next challenge please contact Charlotte at INDBSO

Your new companyHays are recruiting for a permanent Business Development Executive to be based out of the North West - Manchester. \n Your new roleAn established financial services organisation is seeking a motivated and commercially focused Business Development Manager to drive growth through the development of strategic partnerships and new business opportunities. This role is responsible for supporting the design and implementation of business development strategies, building strong stakeholder relationships, and contributing to the achievement of ambitious growth objectives.This is an excellent opportunity for an experienced business development professional looking to expand their network, influence business performance, and develop their career within a highly regulated environment. \n What you'll need to succeedKey Responsibilities \n\n • Identify, develop, and secure new business opportunities and partnerships to support organisational growth.\n, • Monitor and analyse market trends, competitor activity, and emerging opportunities.\n, • Contribute to the development and execution of business development strategies and sales plans.\n, • Build and maintain strong relationships with internal stakeholders, business partners, and external organisations.\n, • Deliver presentations and proposals to prospective and existing customers and partners.\n, • Support the achievement of lending and commercial objectives while ensuring positive customer outcomes.\n, • Handle customer queries, concerns, and complaints effectively at the first point of contact.\n, • Develop and implement business plans to achieve agreed performance targets and KPIs.\n, • Ensure compliance with all applicable regulatory requirements, including anti-money laundering regulations and conflict of interest policies.\n, • Complete required control and compliance activities accurately and within agreed timescales.\n, • Provide customers with accurate, relevant, and compliant information at all times.\n, • Adapt effectively to changing priorities and operate successfully within challenging deadlines.\n, • Share best practice with colleagues and support collaboration across teams.\n, • Promote a strong risk management culture and maintain effective stakeholder engagement both internally and externally.\n, • You will have: \n \n, • Proven experience in business development, relationship management, or a similar commercial role.\n, • Strong track record of meeting and exceeding customer and business objectives.\n, • Experience delivering professional presentations to customers and stakeholders.\n, • Excellent relationship-building and networking skills.\n, • Strong communication and interpersonal skills.\n, • Effective time management, diary management, and organisational abilities.\n, • Familiarity with relevant technology platforms and CRM systems.\n, • Understanding of risk, audit, and compliance requirements within a regulated environment.\n \n\n What you'll get in returnSalary is up to £75,000 + Bonus dependent on experience. \n\n • Exposure to senior business leaders and external partners.\n, • Ability to build and expand a professional network.\n, • Opportunity to develop business development and relationship management skills.\n, • Experience working in a regulated financial services environment.\n, • Standard 35-hour working week.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the role\n As Head of Customer Success, you’ll own the overall customer relationship, driving retention, growth and customer satisfaction across our client base. This is a high impact leadership role at the centre of Moorepay’s growth. \n You’ll lead a fast paced function spanning Customer Success, transitions and complaints, shaping a customer first culture and ensuring customers realise maximum value from our products. This role is critical in driving NPS, improving customer experience and partnering with Sales and Product to grow and strengthen customer relationships. \n \n This is a hybrid role - office based at our Swinton office 3 days a week Why apply\n\n • Lead a critical function at a key point of growth and transformation\n, • Shape the customer experience strategy and make a visible impact across the business\n, • Join a fast paced, collaborative environment with real opportunity to drive change and progression\nKey Responsibilities\n\n, • Lead and develop a high performing Customer Success function, driving a strong customer first culture\n, • Own customer retention, growth and satisfaction, including NPS and customer health\n, • Build and maintain senior relationships with key customers, acting as an escalation point when needed\n, • Drive customer success plans, service improvement initiatives and adoption of new features\n, • Lead through periods of change, including product transitions and platform upgrades\n, • Ensure at risk customers, escalations and complaints are actively managed and resolved\n, • Use data and insight to improve customer outcomes, drive adoption and identify growth opportunities\n, • Partner with Sales, Marketing and Product to expand customer relationships and increase revenue\n, • Drive continuous improvement across processes, systems and service delivery\n, • Champion innovation, automation and better ways of working to enhance customer experience\nSkills & experience\n\n, • Proven leadership experience in Customer Success or client services within a SaaS or outsourced environment to volumes of customers ranging from 50-2000 employees\n, • Strong track record of improving customer experience, retention and NPS\n, • Experience managing large, complex customer bases and strategic accounts and supporting them through product upgrades or change\n, • Knowledge of legal, regulatory and compliance requirements of HR and payroll services.\n, • Confident operating in fast paced, changing environments including product transformation\n, • Commercially aware, with experience driving revenue growth and account expansion\n, • Strong data driven mindset, using insight to inform decisions and improvements\n, • Experience using AI tools as part of the Customer Success function\n, • Proven people leader with the ability to build, engage and develop high performing teams\n, • Excellent stakeholder management skills, able to influence at senior level\nBenefits & culture\n Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! \n To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. \n Here’s what you’ll gain if you join our team: \n\n • A career packed with opportunity, in a stable and growing company.\n, • A comprehensive programme of learning and development.\n, • Competitive base salary.\n, • 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!\n, • Private medical insurance.\n, • Life assurance 4x salary.\n, • Enhanced pension with up to 8.5% employer contributions.\n, • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.\n\n

HDR Team Leader – Housing Disrepair\n Location: ManchesterDepartment: Housing DisrepairReporting to: Operations ManagerResponsible for: Fee Earners and Paralegals within the Housing Disrepair Team About the Role\n We are looking for an experienced and motivated HDR Team Leader to join our growing Housing Disrepair department. This is an exciting opportunity for a skilled litigator who is passionate about leadership, team development, and delivering exceptional client service. \n As a Team Leader, you will lead by example, managing and supporting a team of fee earners and paralegals while maintaining your own caseload. You will play a key role in driving performance, ensuring compliance with firm procedures, and contributing to the continued growth and success of the department. \n This position requires a proactive leader who can motivate others, manage workloads effectively, and foster a positive and high-performing team culture. Key ResponsibilitiesLeadership & Team Management\n\n • Lead, motivate, and develop a team of fee earners and paralegals.\n, • Support team members in achieving individual and departmental targets.\n, • Manage annual leave requests, sickness absence notifications, and return-to-work meetings.\n, • Conduct probation reviews and quarterly one-to-one meetings.\n, • Address performance issues, providing coaching, mentoring, and development support.\n, • Ensure effective workload allocation and business continuity during planned and unplanned absences.\n, • Promote a positive team environment that encourages collaboration, wellbeing, and professional growth.\nPerformance Management\n\n, • Manage your own Housing Disrepair caseload with support from a Paralegal.\n, • Monitor individual and team performance against KPIs and targets.\n, • Conduct regular file audits and case reviews.\n, • Review and approve key documents including:\n \n, • Letters of Claim\n, • Expert Reports\n, • Instructions to Counsel\n, • Pleadings\n \n, • Provide constructive feedback and recognise achievements and improvements.\n, • Identify training and development needs within the team.\nOperational & Strategic Responsibilities\n\n, • Ensure compliance with firm policies, procedures, systems, and practice standards.\n, • Maintain high standards of client service through effective supervision and quality assurance.\n, • Investigate complaints and risk issues, making recommendations for improvements.\n, • Support recruitment, induction, and training of new employees.\n, • Keep up to date with developments in Housing Disrepair law and ensure team knowledge remains current.\n, • Participate in the development of departmental policies, procedures, and strategic initiatives.\nCollaboration & Business Growth\n\n, • Work closely with fellow Team Leaders, Managers, Directors, and other departments across the business.\n, • Share knowledge, best practice, litigation strategies, and hearing outcomes.\n, • Identify and report operational challenges and business risks.\n, • Contribute ideas that improve efficiency, service delivery, and overall business performance.\n, • Support departmental growth plans and help drive business objectives.\nAbout You\n To be successful in this role, you will be a confident and adaptable leader with strong litigation experience and a genuine passion for developing people. Essential Skills & Attributes\n\n • Excellent verbal and written communication skills.\n, • Strong leadership and people management abilities.\n, • Outstanding organisational and time-management skills.\n, • Ability to coach, mentor, and motivate team members.\n, • Effective problem-solving and decision-making skills.\n, • Confident negotiation and stakeholder management skills.\n, • Professional, tactful, and diplomatic approach.\n, • Strong attention to detail and commitment to client care.\n, • Flexible, resilient, and able to manage competing priorities.\n, • High levels of integrity, honesty, and professionalism.\n, • Strong IT skills, including Microsoft Office and Proclaim.\nExperience & QualificationsEssential\n\n, • Minimum 2 years' litigation experience.\n, • Minimum 6 months' Housing Disrepair experience.\n, • Experience supervising, mentoring, or supporting colleagues in a legal environment.\n, • Strong understanding of Housing Disrepair processes and procedures.\nWhy Join Us?\n\n, • Opportunity to play a key role in a growing and successful department.\n, • Supportive and collaborative working environment.\n, • Career progression and leadership development opportunities.\n, • Chance to influence departmental strategy and operational improvements.\n, • Competitive salary and benefits package.\n\n If you are an ambitious Housing Disrepair professional ready to take the next step into leadership, we'd love to hear from you. \n Apply today and help shape the future of our Housing Disrepair team.

Job Title: Customer Support Specialist \n Salary: £28,000 \n Location: Denton \n Type: Full-time, Permanent, Office-Based \n Hours: Mon-Fri, 08:30 - 17:00 \n \n About the Company \n This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career. \n \n The Role \n As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You’ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. \n \n Key Responsibilities \n Process customer orders accurately and efficiently \n Handle incoming and outgoing calls to support customer needs \n Manage backorders and delays, keeping customers informed \n Respond to queries via the CRM system and maintain accurate case updates \n Assist the wider team with complex investigations and escalations \n Handle customer complaints and aftersales issues promptly \n Process payments and replacement orders where required \n Liaise with internal teams to resolve service issues \n Make cost-effective decisions for customer resolutions under guidance \n Support upselling and quote follow-ups \n Inspect returned goods for credit when necessary \n Work towards achieving KPIs and departmental objectives \n \n What We’re Looking For \n Passion for delivering excellent customer service \n Strong problem-solving skills and ability to resolve conflicts \n Excellent communication skills, both verbal and written \n Ability to multitask and prioritise in a busy environment \n Proficiency in Microsoft Office (Excel and Word) \n A proactive attitude and willingness to learn \n Previous experience in a similar customer-facing role \n Experience in customer service or administration \n GCSE level education or above \n Strong organisational and time management skills \n \n Benefits \n Competitive salary and performance incentives \n 24 days holiday plus bank holidays and Christmas closedown \n Opportunities for professional growth and development \n Supportive and collaborative team environment \n Modern, spacious workplace with wellness initiatives \n Staff discounts, saving schemes, and engaging social events

The role of Complaints Manager requires someone with a strong understanding of complaint resolution processes within the financial services industry. This is an excellent opportunity to lead a customer service team and ensure high standards of service delivery in Manchester. \n Client Details \n This is a well-established organisation within the financial services sector, known for its customer-centric approach. As a medium-sized company, they pride themselves on offering tailored solutions and maintaining a high level of customer satisfaction. \n Description \n\n • Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance.\n, • Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement.\n, • Conducted regular coaching, performance reviews and development planning to support individual and team growth.\n, • Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards.\n, • Ensured complaints were thoroughly investigated, resolved fairly and completed within prescribed regulatory time frames.\n, • Maintained adherence to FCA regulations, Consumer Duty requirements and internal governance policies across all complaint activities.\n, • Partnered with Compliance and Risk teams to identify, assess and mitigate regulatory and operational risks.\n, • Built and maintained effective relationships with key stakeholders across Operations, Compliance, Risk, Sales and Customer Experience functions.\n\n \n Profile \n A successful Complaints Manager should have: \n\n • Demonstrated success in leading complaints teams within FCA-regulated environments.\n, • Extensive experience managing and developing large-scale operational teams, typically comprising 15 or more colleagues.\n, • In-depth knowledge of FCA DISP regulations, Consumer Duty requirements and industry best practices in complaint handling.\n, • Strong leadership and coaching capabilities, with a proven ability to enhance performance, engagement and team effectiveness.\n, • Skilled in managing complaint-related KPIs, service level agreements, quality assurance frameworks and regulatory time frames.\n, • Highly analytical, with the ability to interpret complaint trends, identify root causes and drive continuous improvement initiatives.\n, • Excellent communication and stakeholder management skills, with the ability to build effective relationships across all levels of the business.\n, • Able to balance commercial priorities with regulatory obligations and fair customer outcomes.\n, • Customer centric approach combined with sound regulatory judgement and decision-making skills.\n\n \n Job Offer \n\n • A competitive salary of £40,000\n, • Comprehensive benefits package to support your professional and personal needs.\n, • Opportunities for professional development and career progression.\n, • A collaborative work environment in the financial services industry.\n, • EAP scheme\n

Customer Care Advisor | Manchester City Centre | £27,000 - £30,000 DOE \n Hours: Monday - Friday, 9am - 5pmHybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team.This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. \n Customer Care Advisor Key Responsibilities: \n\n • \n Managing all customer email enquiries in a professional and timely manner \n • \n Handling refunds, returns and exchanges efficiently \n • \n Resolving customer complaints with empathy and a solution-focused approach \n • \n Responding to delivery and order tracking enquiries \n • \n Supporting customers throughout their full online purchasing journey \n • \n Maintaining and improving customer satisfaction and Trustpilot ratings \n • \n Liaising with internal teams and couriers to resolve customer issues quickly \n • \n Updating customer records accurately across internal systems \n • \n Identifying recurring customer issues and suggesting process improvements \n • \n Ensuring all SLAs and response time targets are consistently achieved \n • \n Providing a personalised and positive customer experience with every interaction \n • \n Supporting during peak trading periods and product launches \n\n Customer Care Advisor Skills Required: \n\n • \n Previous experience within a customer service role \n • \n Experience working within an e-commerce environment would be advantageous \n • \n Confident handling high volumes of customer enquiries \n • \n Excellent written communication skills and attention to detail \n • \n Experience using Shopify \n • \n Experience using Gorgias is highly desirable, although not essential \n • \n Strong problem-solving skills and the ability to remain calm under pressure \n • \n A proactive and positive attitude with a genuine passion for customer experience \n\n Customer Care Advisor Benefits: \n\n • \n Hybrid working - 3 days working from home \n • \n 20 days holiday + birthday off + bank holidays \n • \n NEST pension scheme \n • \n Volunteer days \n • \n Opportunity to join a growing brand with ambitious expansion plans \n • \n Supportive and collaborative team environment \n\n This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business. \n BH36183

The Compliance Manager will play a key role in overseeing regulatory compliance, privacy and consumer protection across the business. \n Client Details \n The company is a well-established, medium-sized organisation in the retail industry. They are committed to maintaining the highest standards of compliance and ensuring smooth operations across their business. \n Description \n Key Responsibilities \n \n Regulatory Compliance & Governance \n · Maintain compliance framework covering: \n · Data protection (UK GDPR, DPA, PECR) \n · Consumer protection (DMCCA) \n · Advertising compliance (ASA/CAP) \n · Fraud prevention requirements \n · Ensure business practices, policies, and customer interactions meet regulatory standards \n · Provide clear, commercially minded, pragmatic compliance guidance \n \n Privacy & Data Protection \n\n • Own the organisation's data protection framework and policies\n, • Ensure all uses of personal data are lawful, transparent, and compliant\n\n · Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting \n · Advise on privacy risks across business and marketing activity \n \n Consumer Protection & Marketing Compliance \n · Ensure compliance with DMCCA and ASA/CAP Code \n · Provide commercial oversight of customer and marketing activity \n · Support resolution of customer queries and complaints \n \n Fraud Prevention & Risk \n\n • Work with the fraud team to protect customers, suppliers, and the business\n, • Ensure controls are effective, proportionate and aligned to evolving threats\n\n \n Regulatory Engagement \n · Manage relationships with Trading Standards, ICO, and ASA \n · Handle regulatory enquiries, investigations, and reporting \n · Represent the business in external communications \n \n Stakeholder Engagement \n\n • Partner with including Directors and leadership teams\n\n · Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk) \n Profile \n Essential \n\n • Minimum 5+ years' experience in a regulatory compliance role\n, • Commercially minded.\n, • Strong expertise in:\n \n, • Data protection and privacy regulation\n, • Consumer protection legislation (including DMCCA)\n, • Marketing/advertising compliance (ASA/CAP)\n \n, • Proven experience engaging directly with regulators\n, • Strong understanding of fraud risk and prevention frameworks, ability to balance regulatory requirements with commercial objectives\n, • Experience managing high-risk issues, complaints, and regulatory enquiries\n\n \n Desirable \n\n • Experience in a large or medium sized business providing services to consumers\n, • Formal compliance, legal or risk qualification (e.g. ICA, CIPP/E, or equivalent)\n, • \n\n Job Offer \n\n • Competitive salary ranging from £55,000 to £65,000 per annum, with bonus\n, • Hybrid working arrangement for improved work-life balance.\n, • Permanent position with opportunities for career progression.\n, • Inclusive and supportive company culture.\n\n This is an excellent opportunity for a Compliance Manager to make a meaningful impact within the retail industry. Apply today to take the next step in your career!

Mpeople Recruitment are seeking an experienced Transport Planner on behalf of our reputable client based in Salford. \n\n • Salary: £35,000 per annum\n, • Hours: 35 hours per week\n, • Location: Salford\n\n Responsibilities would include: \n\n • Act as the main point of contact for assigned customer accounts.\n, • Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.\n, • Coordinate with internal departments to ensure the highest standard of service.\n, • Monitor and maintain service level agreements and client KPIs.\n, • Proactively communicate with clients regarding shipment status, service changes, or delays.\n, • Handle customer enquiries, complaints, and escalations professionally and promptly.\n, • Develop and maintain strong, long-term relationships with both internal and external stakeholders.\n, • Identify opportunities to improve service quality as well as establish potential for growth.\n, • Support the onboarding of new clients and ensure a smooth transition.\n, • Support with customer site visits, teams meetings, and regular communication over the telephone.\n\n The desired candidate would have the following experience, skills and attributes: \n\n • Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).\n, • Excellent communication, interpersonal, and problem-solving skills.\n, • Ability to prioritise tasks and manage time effectively.\n, • Have a customer-centric mindset with a focus on relationship management.\n, • Ability to work independently and collaboratively in a team environment.\n\n

Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe. They are the largest global migration, removals and storage business in the world! Benefits for Sales and Customer Service Manager Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work) Excellent bonus potential Health & Fitness Discount Vouchers Cycle to Work Scheme Free Staff Parking 25 days holiday Birthday Voucher Christmas Voucher Dress Down Fridays Staff Rewards Voucher Scheme based on performance Staff Referral Scheme Paid time off for volunteering Eye care vouchers Free Flu Vaccination Pension contributions after 3 months service Duties for Sales and Customer Service Manager Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets. Drive sales performance through effective pipeline management, coaching, and customer engagement strategies. Ensure exceptional customer service standards are maintained across all customer touchpoints. Monitor and improve customer satisfaction metrics, response times, and service quality. Handle escalated customer queries and complaints professionally and efficiently. Analyse sales and service data to identify trends, opportunities, and areas for improvement. Collaborate with operational teams to ensure smooth service delivery and customer satisfaction. Implement processes to improve efficiency, productivity, and customer experience. Support recruitment, onboarding, and ongoing training of team members. Prepare regular performance reports. This Sales and Customer Service Manager role is a full time, permanent role due to start asap

I am recruiting for a Customer Service Administrator to join a business based in Worsley. \n The ideal candidate should have excellent communication skills and be able to handle customer inquiries over the phone. The appointed person will be reacting quickly to resolve customer queries and track all information accurately. \n Responsibilities \n\n • Handle customer inquiries over the phone and provide them with accurate information.\n, • Process orders on internal CRMs accurately and efficiently.\n, • Work closely with other departments to ensure timely delivery of orders or investigate about orders.\n, • Maintain accurate records of customer interactions and transactions.\n, • Provide excellent customer service at all times.\n, • Own the whole customer journey for any complaints - End to end.\n, • Plus more\n\n Requirements \n\n • Proven experience as an Order Processor or similar role.\n, • Excellent communication skills.\n, • Ability to multitask and work under pressure.\n, • Experience using SAP, AWS and Salesforce - ideally\n, • Strong attention to detail.\n, • Have a personable and compassionate approach to calls due to the nature of the clients.\n\n The working hours are Monday to Friday between 08:00 - 18:15 (Shift based) Please note that one in 12 weeks you will be required to work on a Saturday 7am-12. The hourly rate of pay is £16.24 equivalent to an annual salary of £31,500. \n Ideally, they are looking for someone to start ASAP, with a proposed start date of July 13th 2026. \n Please note this is a TEMPORARY JOB WITH THE POTENTIAL OF BEING MADE PERMANENT. \n \n If you would like to be considered, then please either apply online NOW or contact me directly at

Senior Pensions Administrator \n Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators. \n We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours. \n We currently have positions which can be based in our Manchester, Croydon, Birmingham, Bristol or Belfast city centre offices with a hybrid workstyle. \n What does the role entail? \n You will be responsible for the delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include. \n\n • Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).\n, • Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.\n, • Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings\n, • Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.\n, • Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.\n, • Developing less experienced team members, mentoring and coaching as necessary.\n, • Managing small scale, ad hoc projects as needed\n, • Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.\n\n What we’re looking for \n\n • Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.\n, • Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy\n, • Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.\n, • Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.\n, • Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.\n, • Strong analytical and problem-solving skills, with a desire to improve ways of working\n, • Relevant professional qualification (e.g. PMI) – desirable\n\n What you can expect in return \n\n • A competitive salary and market leading bonus scheme with stretch targets for high performance\n, • Study support to help you achieve professional qualifications, with salary increases for exam passes\n\n Why Join Isio \n Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. \n We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. \n Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits \n About Isio \n A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. \n Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. \n Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. \n At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. \n We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. \n If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

Are you someone who enjoys helping people, building relationships and delivering a great customer experience?\n We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless. \n This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments. The role:\n\n • Supporting customers throughout their journey from initial enquiry onwards\n, • Responding to enquiries across phone, email and other communication channels\n, • Providing clear information around services, processes and next steps\n, • Building trust and delivering an excellent customer experience\n, • Coordinating with internal teams to ensure a smooth service\n, • Maintaining accurate records and updating internal systems\n, • Supporting service improvements and wider business initiatives\nWe?re looking for someone who has:\n\n, • Experience in customer service, customer support or advisory roles\n, • Experience working in an empathetic, sensitive or people-focused environment\n, • Strong communication and relationship-building skills\n, • A calm, professional and supportive approach\n, • Good organisation and attention to detail\n, • Ability to manage multiple priorities in a busy environment\n, • Confident using IT systems and handling data accurately\nExperience from any of the following would be useful:\n\n, • Healthcare, patient services or medical environments\n, • Clinics, hospitals or private healthcare\n, • Optical or wider health-related settings\n, • Hospitality or high-end customer service roles\n, • Customer support in emotionally sensitive environments\n, • Administration, coordination or front-line service roles\n, • Insurance, claims, complaints or case handling\n, • Any KPI or target-led customer service environment\nWhat?s on offer:\n\n, • Opportunity to join a supportive and growing team\n, • Varied role with strong customer interaction\n, • Career development opportunities within healthcare\n, • Positive and collaborative working environment\n, • Full training and ongoing support\n

NJR Recruitment are proud to be partnering exclusively with a well-established Norwegian insurer to recruit an Insurance Complaints Handler for their growing Manchester team. Reporting to senior compliance leadership, this role will focus on managing complaints and Data Subject Access Requests, while supporting strong customer outcomes and regulatory standards within a collaborative and supportive environment. \n \n Responsibilities of the Insurance Complaints Handler: \n\n • Managing the end-to-end complaints process in line with FCA DISP requirements, ensuring fair and timely outcomes.\n, • Conducting root cause analysis to identify trends and areas for improvement.\n, • Supporting colleagues with complaints handling best practice and regulatory expectations.\n, • Acting as the primary contact for Data Subject Access Requests, ensuring responses are delivered within statutory timeframes.\n, • Working with internal teams to gather, review, and redact information securely and accurately.\n, • Maintaining accurate records of complaints and DSARs, monitoring risks and controls.\n, • Producing regular reports, including root cause analysis, for senior stakeholders.\n, • Supporting compliance reporting on conduct risk, complaint trends, and DSAR activity.\n, • Contributing to continuous improvement through data-led insights.\n\n \n What we are looking for: \n\n • Professional qualifications such as ICA or CII are desirable.\n, • Proven complaints handling or compliance experience within general insurance.\n, • Exposure to commercial property, public sector, or housing association-related complaints is essential.\n, • Strong knowledge of FCA regulations (including DISP and Consumer Duty) and GDPR.\n, • Excellent organisation, communication, and attention to detail.\n, • Analytical mindset with the ability to work both independently and collaboratively.\n, • A proactive approach and commitment to fair customer outcomes.\n\n \n Benefits of the Insurance Complaints Handler: \n\n • Competitive base salary plus performance-based bonus.\n, • Excellent pension.\n, • Private medical insurance with cashback scheme.\n, • Hybrid working available following probation.\n, • 25 days’ holiday plus your birthday off.\n, • Paid wellbeing days.\n, • Enhanced family-friendly policies.\n, • Career development support, including professional qualification funding and training.\n, • Employee assistance programme.\n, • Group life insurance.\n, • Cycle to work scheme.\n, • Season ticket loan.\n, • Perks scheme offering discounts on popular brands.\n\n \n If you have strong complaints handling experience within the commercial insurance space and a focus on delivering fair outcomes, we’d be keen to hear from you. \n \n For more information or to discuss the opportunity in confidence, please contact NJR Recruitment quoting reference NJR16259.

Customer Onboarding Team Leader \n Location: Sale, Manchester \n Salary: £40k-£50k \n \n The Role \n \n Responsibilities: \n \n\n • Coordinate the day-to-day team activities, overseeing workflow queues, prioritisation and case allocation to ensure timely, high-quality and compliant customer outcomes\n, • Monitor performance using MI, identifying risks, backlogs or deviations and taking prompt corrective action to maintain service standards\n, • Conduct regular quality assurance checks, ensuring adherence to processes, data accuracy and regulatory requirements, with clear feedback and coaching provided\n, • Maintain robust record-keeping standards across the team, ensuring all customer interactions and documentation are accurately captured and stored\n, • Provide hands-on operational support during peak periods to ensure continuity of service and delivery against SLAs\n, • Lead daily team huddles to review performance, set priorities and drive focus on key risks, issues and improvement opportunities\n, • Apply structured problem-solving to resolve operational issues at source, escalating where required and supporting consistent ways of working\n, • Drive continuous improvement by identifying trends (including complaints and MI), sharing insights and implementing enhancements to customer experience and processes\n, • Build strong relationships across the wider business, collaborating with stakeholders to share best practice and improve overall onboarding performance\n, • Lead, coach and develop a high-performing team, setting clear objectives, driving accountability and fostering an inclusive, engaged culture\n, • Manage performance, capability and development through regular feedback, training, succession planning and alignment to the Training & Competence framework\n, • Oversee recruitment, onboarding and employee relations in partnership with HR, ensuring a fair and consistent approach\n\n \n WE WOULD LOVE TO HEAR FROM YOU IF HAVE: \n \n\n • Prior experience working with customers, demonstrating high standards of service and providing excellent customer outcomes\n, • Effective leadership capability – people management, coaching & development, operational execution and change management\n, • Proven experience of working proactively and taking initiative\n, • Ability to work independently as well as collaborate with the team and wider business\n, • Highly numerate with analytical ability\n, • Excellent communication skills both written and verbal, ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments\n, • Strong interpersonal skills, quick to develop and maintain relationship both internally and externally\n\n \n IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU: \n \n\n • Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing role\n, • Previous knowledge and experience of the Asset Finance industry.\n, • Good knowledge of Microsoft Products\n, • Experience of lean management and applying operational excellence tools or techniques\n\n \n \n

Customer Service Advisor / Retention Agent \n Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. \n If you’ve also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor \n \n SALARY: £26,228 per annum plus Commission: £5,000 OTE + Benefits \n LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) \n JOB TYPE: Full-Time, Permanent \n WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm) \n \n Multiple Jobs Available \n \n JOB OVERVIEW \n We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. \n As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. \n The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. \n You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Customer Service Advisor / Retention Agent include: \n\n • Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services\n, • Understanding Customer Needs: Identifying concerns, motivations and reasons for contact\n, • Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers\n, • Customer Retention: Using negotiation and objection handling to retain customers and reduce churn\n, • Moving Home Support: Assisting customers with transferring services to new addresses\n, • Case Management: Managing complex cases and providing regular customer updates\n, • Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes\n, • System Administration: Updating CRM systems, processing changes and recording accurate data\n\n \n CANDIDATE REQUIREMENTS \n\n • A friendly and confident communicator with strong interpersonal skills\n, • Previous experience in a retention, telesales or customer service call centre role\n, • Telecommunications experience is highly desirable\n, • Experience handling objections, complaints or difficult conversations\n, • Strong negotiation skills and a results-driven approach\n, • Good IT skills with experience using CRM systems and databases\n, • GCSEs in English and Maths or equivalent\n, • Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays\n\n \n BENEFITS \n\n • Uncapped commission scheme linked to retention and performance\n, • Smart casual dress code\n, • Free access to gym facilities\n, • Access to a financial wellbeing platform (on successful completion of probationary period)\n, • Brand new office with excellent transport links\n, • Supportive team culture, growth and career progression\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14866 \n Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Customer Resolutions Specialist (Complaints)Location: Altrincham (Fully Office Based) Salary: £26,228 + Bonus (up to £1,200 per year) + Excellent Benefits Hours: 37.5 hours per week Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeksResolving Problems. Restoring Trust. Making Every Outcome Count.This is an opportunity to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes.As a Customer Resolutions Specialist, you'll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you'll play a key role in ensuring every customer receives a professional, empathetic, and effective service.We're looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about delivering excellent customer outcomes.About the Role As part of the Customer Resolutions team, you'll manage a range of customer complaints from initial investigation through to resolution. You'll review customer interactions, gather evidence, liaise with internal departments, and make balanced decisions that are fair, compliant, and customer-focused. No two cases are the same, making this an ideal role for someone who enjoys variety, critical thinking, and taking ownership of challenging situations.Key Responsibilities \n\n • Investigate customer complaints and escalations thoroughly and objectively\n, • Review customer accounts, interactions, and supporting evidence to establish the facts\n, • Identify root causes and recommend appropriate resolutions\n, • Communicate outcomes clearly, professionally, and empathetically\n, • Work collaboratively with internal teams to gather information and drive case resolution\n, • Maintain accurate records and ensure all complaints are handled within agreed timescales\n, • Identify recurring trends and contribute to ongoing service improvements\n, • Deliver fair outcomes that balance customer needs with business requirements\n\n This role could be perfect for you if you: \n\n • Enjoy investigating complex issues and finding the right solution\n, • Are naturally inquisitive and enjoy getting to the root cause of a problem\n, • Communicate with empathy, confidence, and professionalism\n, • Remain calm and objective when dealing with challenging situations\n, • Take ownership and see cases through from investigation to resolution\n, • Build strong working relationships across teams\n, • Are passionate about delivering positive customer outcomes\n\n Essential Experience \n\n • We're looking for candidates who have worked in a telecoms customer service contact centre environment.\n, • Telecoms industry experience is essential\n, • Strong written and verbal communication skills\n, • Excellent problem-solving and decision-making abilities\n, • Ability to manage multiple cases and prioritise effectively\n\n What's in it for You? \n\n • Competitive salary of £26,228\n, • Annual bonus opportunity of up to £1,200\n, • Comprehensive benefits package\n, • Structured training and ongoing development\n, • Opportunity to join a supportive and collaborative team\n, • Genuine career progression opportunities\n, • The chance to make a real difference to customer experiences every day\n\n Interested? If you're an experienced customer service professional with a background in Telecoms and a passion for investigating issues and delivering excellent customer outcomes, we'd love to hear from you.Apply today and help us turn challenging customer experiences into positive resolutionsDisclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

As a Customer Success and Sales Advisor in the distribution and healthcare supply industry, you will support customers by providing exceptional service and driving sales. This permanent role in Manchester offers an excellent opportunity to enhance customer satisfaction and promote business growth. \n Client Details \n Our client is a well-established organisation within the retail sector. They operate as part of a medium-sized team, focusing on delivering high-quality products and services to their customers in the healthcare industry. Their commitment to excellence ensures a professional and rewarding work environment. \n Description \n\n • Engage with customers to understand their needs and provide tailored product recommendations.\n, • Allocate a significant portion of time (80%) to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role.\n, • Execute telesales campaigns to promote seasonal products, initiatives, and new product lines.\n, • Identify upsell and cross-sell opportunities during calls, quotes, and follow-up.\n, • Manage and grow a portfolio of smaller accounts with a consultative approach.\n, • Share customer insights, feedback, and improvement ideas with relevant teams.\n, • Build and maintain strong relationships with customers to ensure long-term satisfaction.\n, • Handle customer queries, complaints, and feedback in a professional and timely manner.\n, • Collaborate with internal teams to ensure efficient order processing and delivery.\n, • Identify opportunities to upsell and cross-sell products to enhance sales performance.\n, • Meet and exceed individual and team sales targets within the retail environment.\n, • Maintain accurate records of customer interactions and sales activities.\n, • Stay updated on product knowledge and industry trends to provide informed advice to customers.\n\n Profile \n A successful Customer Success and Sales Advisor should have: \n\n • Proven track record in sales, account management, or customer success - ideally in B2B or healthcare.\n, • Confident communicator with the ability to build trust and influence decisions.\n, • Skilled in managing sales pipelines, campaigns, and customer support cases.\n, • Competent in CRM and ticketing systems (e.g.,Creatio, Salesforce).\n, • Able to balance revenue targets with a customer-first mindset.\n\n Job Offer \n\n • Competitive salary of £28,000 with commission (OTE 33k)\n, • Permanent position based in Manchester with opportunities for growth.\n, • Comprehensive training and development programmes.\n, • A supportive and professional work environment in the retail industry.\n, • Potential to build a rewarding career as a Customer Success and Sales Advisor.\n\n If you are passionate about customer service and sales, and are looking for a fulfilling opportunity in Manchester, we encourage you to apply today!

Removals Group Sales & Customer Service Manager \n Salary: Up to £40,000 + Bonus + Benefits \n Location: Manchester \n Start: ASAP \n \n Our client who provides removals and storage solutions is currently looking to appoint a dynamic and experienced Removals Group Sales & Customer Service Manager for their Manchester branch. \n \n What you’ll do: \n You will be responsible for driving operational excellence across the sales and customer service teams. A typical day will involve leading your teams, overseeing their performance and ensuring all objectives are met while maintaining high standards of quality and efficiency. \n \n\n • Duties include:To lead and manage the sales team to achieve revenue, margin and contribution targets.\n, • To drive revenue and brand awareness through business development/account management and the management of day-to-day sales activities and move coordination processes.\n, • To deliver a consistent first-class service in line with the company quality standards.\n, • Monitor and improve customer satisfaction metrics, response times, and service quality.\n, • Handle escalated customer queries and complaints professionally and efficiently.\n, • Analyse sales and service data to identify trends, opportunities, and areas for improvement.\n, • Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.\n, • Implement processes to improve efficiency, productivity, and customer experience.\n, • Support recruitment, onboarding, and ongoing training of team members.\n, • Prepare regular performance reports.\n\n \n What you need: \n We’re keen to speak to skilled sales professionals with proven experience in a managerial role, preferably with a Removals background. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fostering a collaborative work environment. Excellent communication skills, both verbal and written, with the ability to engage effectively at all levels of the organisation is vital, as is having the ability to motivate and inspire teams. Candidates should be adept at developing strategic plans and be able to execute them successfully. \n \n\n • Essential skills:Proven experience in a sales and customer service management role.\n, • Strong leadership and team development skills.\n, • Excellent communication and interpersonal abilities.\n, • Ability to manage multiple priorities in a fast-paced environment.\n, • Strong problem-solving and decision-making capabilities.\n, • Commercial awareness with a track record of achieving targets.\n, • Experience using Customer Relationship Management systems and performance reporting tools.\n, • Customer-focused mindset with exceptional attention to detail.\n\n \n\n • Why you’ll love this role:Competitive salary and bonus structure\n, • Career development opportunities within an established national brand\n, • Supportive and collaborative working environment\n, • Pension scheme\n, • Employee assistance programme\n, • Staff discounts and additional company benefits\n\n \n How to apply: \n If you have relevant experience, please get in touch today. \n • You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme (terms apply). \n \n As recruiters specialising in Removals, Relocations and Global Mobility, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you’re looking for and we’ll do our best to assist.

Complaints Investigator (Temporary) – Work From Home \n Location: Remote (Work From Home)Training: 2 days in the Ealing office (expenses paid)Hours: Monday to Friday, 9:00am – 5:00pmPay Rate: £14.34 per hour PAYEStart Date: Immediate start availableContract: Temporary booking until at least October, with potential extension \n About the Role \n We are seeking an experienced Complaints Investigator to join a busy and customer-focused team on a temporary basis. This is an excellent opportunity for someone with strong complaint-handling experience who is passionate about delivering fair outcomes and excellent customer service. \n Working remotely, you will investigate and resolve resident complaints, ensuring cases are handled efficiently, fairly and in line with the 2024 Housing Ombudsman Complaint Handling Code. You will play a key role in supporting positive resident experiences and driving continuous service improvement. \n Key Responsibilities \n\n • Conduct thorough investigations into resident complaints, gathering and analysing all relevant information to reach fair and balanced resolutions.\n, • Liaise with internal departments and external contractors to obtain evidence and progress complaint cases.\n, • Ensure all complaint handling activities comply with the Housing Ombudsman Complaint Handling Code and other relevant regulations.\n, • Maintain accurate and detailed records of all complaint-related activity within the CRM system.\n, • Identify recurring themes and trends, providing feedback to management to support service improvements and reduce future complaints.\n, • Deliver timely responses in line with agreed service levels and organisational standards.\n\n What Success Looks Like \n\n • Complaints are resolved fairly, thoroughly and within agreed timescales.\n, • High levels of resident satisfaction and positive feedback.\n, • Full compliance with the Housing Ombudsman Complaint Handling Code.\n, • Clear, accurate and comprehensive case records maintained at all times.\n\n About You \n Experience \n\n • Proven experience in a complaints investigation, complaints handling, customer service or contact centre environment.\n, • Experience working within social housing or a similar public sector environment is desirable.\n, • Demonstrable experience managing complex or escalated complaint cases.\n\n Skills & Knowledge \n\n • Excellent written and verbal communication skills.\n, • Strong organisational and time management abilities, with the capability to manage competing priorities and meet deadlines.\n, • Experience using CRM systems, contact centre platforms (including Genesys) and digital communication tools.\n, • Strong understanding of complaint investigation principles and best practice.\n, • Excellent knowledge of the Housing Ombudsman Complaint Handling Code.\n\n Personal Attributes \n\n • Customer-focused, with a genuine commitment to delivering excellent resident service.\n, • Adaptable and flexible in a fast-paced environment.\n, • Resilient and professional when handling challenging or sensitive situations.\n, • Detail-oriented with a fair, balanced and solution-focused approach.\n\n What's on Offer \n Remote working Immediate start £14.34 per hour PAYE Monday to Friday, 9am–5pm Training provided in Ealing (expenses paid) Assignment secured until at least October, with potential for extension \n If you have experience investigating complaints and are looking for your next opportunity, we'd love to hear from you. Apply today for an immediate start.

Safeguarding and Support CoordinatorLocation: Didsbury, ManchesterSalary £42,084Full time 35 hours per weekFixed term contract 18 months \n About UsSouthway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. \n Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. \n About the roleThis Safeguarding and Support Coordinator is a specialist role responsible for coordinating and leading Southway's response to safeguarding concerns and support case planning. Working across the organisation, you will provide expert guidance on safeguarding, vulnerability, hoarding and self-neglect, helping to ensure tenants can live safely, independently and sustainably in their homes. \n You will manage complex and high-risk cases, work closely with statutory and community partners, and act as Southway's safeguarding lead in a range of multi-agency settings. The role will also support service development by embedding trauma-informed and strengths-based approaches across Housing Management and Support services and support continuous improvement through training, quality assurance and learning from casework. \n What you will be doing Coordinate, triage and manage safeguarding concerns, providing specialist advice and guidance across the organisation. Assess and oversee complex or high-risk safeguarding cases, ensuring timely intervention and effective risk management. Work with local authorities, health services, support agencies and community partners to secure positive outcomes for tenants. Lead and represent Southway at safeguarding, multi-agency and risk-management meetings. Deliver safeguarding training and support colleagues to embed trauma-informed and strengths-based practice. Assess and manage hoarding and self-neglect cases, carrying out home visits and developing action plans that support tenancy sustainment. Produce reports, performance information and case studies. Support responses to complaints, MP and Councillor enquiries, and Housing Ombudsman investigations, ensuring learning is captured and implemented. \n About youWe are looking for a compassionate and resilient professional with experience of working with adults with care and support needs, children or families living in social housing, community safety, health or social care environments. \n You will have a strong understanding of safeguarding practice and be confident assessing and managing risk, making sound decisions and leading complex casework. You will be skilled at building relationships with tenants, colleagues and partner agencies, and able to influence, challenge and collaborate to achieve the best outcomes. \n You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency settings and supporting service improvement would be advantageous. \n Most importantly, you will share our values and be committed to delivering a high-quality, customer-focused service that promotes safety, wellbeing and independence. \n In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. \n Closing Date: Monday 27 JulyInterview Date: Wednesday 5 August \n For an informal discussion please contact Claire Davies, on , or e-mail . \n \n We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. \n All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

hackajob is collaborating with AJ Bell to connect them with exceptional professionals for this role. \n Job Description \n Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract \n We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact. \n The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: \n\n • Overseeing and processing Direct Debit instructions\n, • Processing cheque payments into accounts\n, • Refunds of contributions and subscriptions in line with HMRC guidance\n, • Investigating, updating and correcting ISA and LISA annual allowances\n\n What we’re looking for: \n We’re seeking someone who can bring energy, structure, and vision to the team. You’ll be: \n\n • Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.\n, • A strategic thinker, with a good grasp of CASS rules and the ability to spot trends and drive improvements.\n, • A planner, able to manage resources around shifting monthly deadlines.\n, • Confident and composed, especially when handling FTRs and complaints.\n, • A motivator, with a positive, can-do attitude and the ability to lift team morale.\n, • A mentor, who can spot potential and help others grow.\n, • A coach, comfortable giving constructive feedback and celebrating great performance.\n, • A change champion, who communicates updates clearly and positively.\n, • A role model, who consistently goes above and beyond for customers and colleagues.\n\n Your key responsibilities: \n As Team Leader, you’ll be at the heart of the team’s success. You’ll: \n\n • Manage and distribute workloads to meet SLAs and team goals.\n, • Deliver daily and monthly MI to track performance.\n, • Lead regular team meetings, 1:1s, and performance reviews.\n, • Coach and develop team members to deliver outstanding service.\n, • Keep processes up to date and aligned with company standards.\n, • Ensure full compliance with FCA regulations and report breaches promptly.\n, • Accurately log and report complaints and breaches.\n, • Collaborate with other teams to improve processes and customer experience.\n, • Monitor and escalate system/process issues.\n, • Oversee regular team tasks and support CASS audits.\n, • Assisting the Contributions Manager in any other areas as required\n\n Competence, knowledge and skills: \n\n • Financial administration experience including but not limited to SIPPs, ISAs and GIAs.\n, • Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc.\n, • Excellent customer service skills.\n, • High level of planning, organisation and time management.\n, • Ability to motivate the team.\n, • Proficiency with Microsoft Office programs, specifically Word and Excel.\n, • Enthusiastic and inquisitive with a ‘can do’ attitude.\n\n For internal applications, the closing date for this role will be 26 June 2026. \n About AJ Bell \n AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. \n Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. \n We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture. \n What we offer \n\n • Starting salary of 30,900 (depending on experience)\n, • 26 days holiday, increasing with service + buy/sell scheme \n, • 7% Pension with matched contributions\n, • Discretionary bonus scheme\n, • Share schemes (including free shares and BAYE)\n, • Health Cash Plan and discounted private healthcare\n, • Free onsite gym\n, • Enhanced family leave (subject to qualifying criteria)\n, • Travel and bike loan schemes\n, • Employee Assistance Programme\n\n Life at AJ Bell \n\n • Regular social events including summer and Christmas parties\n, • Learning and development opportunities tailored to you\n, • Casual dress code\n, • Friendly, supportive team environment\n\n Our ways of working \n We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. \n For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. \n Inclusion & diversity \n We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. \n We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. \n If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. \n Qualifications \n\n Additional Information

About MoneyPlus \n We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. \n We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. \n \n \n \n Why do we need yo \n u?To provide excellent customer service by giving accurate, compliant, and customer-appropriate assistance and resolving enquiries through the correct processes. The Customer Service Agent manages day-to-day customer contact, delivers right-first-time guidance, maintains high-quality records, and ensures all outcomes align with company policy and regulatory standard \n \n \n s. \n What’s in it for \n you?We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus t \n\n • eam:Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per y\n, • ear.Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual eve\n, • nts.Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Commit\n, • tee.Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life chan\n, • ges.Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible\n\n you.Visit our website to find out more about our company culture https://moneyplusgroup.com/care \n \n \n ers/ \n What do we need you \n \n to do? \n Indi \n\n • vidual:Manage inbound customer enquiries via telephone, email, and digital channels, providing clear, accurate, and customer-appropriate advice in every inter\n, • action.Resolve routine service queries and complaints at first point of contact wherever possible, following agreed processes and ensuring right-first-time ou\n, • tcomes.Take ownership of assigned customer cases through to resolution, keeping customers updated in line with service sta\n, • ndards.Capture and maintain accurate and detailed customer records on CRM/internal systems, ensuring all notes, actions, and outcomes are logged correctly and are audit\n, • -ready.Identify when issues fall outside your authority or experience and escalate promptly with full context to the appropriate Advisor/Team\n, • Leader.Communicate customer options, next steps, and required actions in a way that supports understanding and good decision-\n, • making.Meet personal performance targets including quality, productivity, call handling, and resolutio\n, • n KPIs.Ensure all actions comply with FCA expectations, data protection, and internal policy, including correct handling of vulnerable cus\n, • tomers.Build knowledge of products, services, and processes to continuously improve the advice and support provided to cus\n\n \n tomers. \n\n \n Shared:Contribute to a supportive team environment, sharing learning and best practice to improve consistency and customer o\n • utcomes.Support cross-team cooperation by providing clear handovers, background, and case notes when customer needs span multipl\n, • e areas.Promote a customer-first culture aligned to company values and expected service beh\n, • aviours.Actively participate in team briefings, training, and improvement activity to enhance service\n, • quality.Provide constructive feedback on recurring issues, process gaps, or customer insights to help drive service impro\n\n \n vements. \n What skills and experience do we need you \n \n to have? \n\n \n EssentialCustomer-facing experience (contact centre, retail, hospitality or\n • similar).Strong verbal and written comm\n, • unication.Basic working knowledge of CRM or customer\n, • databases.Understanding of confidentiality and data protection req\n\n \n uirements \n\n • . \n DesirableExperience working in regulated financia\n • l services.Exposure to complaint handling or onboarding/KYC\n\n \n \n processes. \n What behaviours do we need \n you to have? Our values guide the way we do things, so we’d expect you to demonstrate behaviours ali \n \n gned to them: \n We’r \n\n • e Always ReadyTechnical Knowledge: Good understanding of IVA processes, regulatory requirements and complia\n, • nce standards.Attention to Detail: Ensures high levels of accuracy and completeness in all\n, • case reviews.Continuous Learning: Keeps knowledge up to date with changes in regulation and inter\n\n \n nal processes. \n W \n\n • e Raise the BarQuality Focus: Maintains high standards of accuracy and compliance\n, • in all outputs.Accountability: Takes ownership of work and ensures deadlines and expect\n\n \n ations are met \n\n • . \n We Work as OneCollaboration: Works effectively with colleagues, clients, and stakeholders to achie\n • ve shared goals.Communication: Communicates clearly and professionally, both wri\n\n \n tten and verbal. \n We T \n\n • reat People RightCustomer Focus: Provides helpful, accurate support to internal tea\n, • ms and customers.Professionalism: Maintains a positive, respectful and reliable approach in\n, • all interactions.Supportive Approach: Willing to assist with team workload and contribute t\n\n \n \n o shared success. \n Are yo \n \n u ready to join us? \n At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. So \n und good? Apply now!

\n At Manchester Airport, Royal Air Maroc is seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards on Royal Air Maroc sites under your supervision, in line with current procedures and the Health and Safety at Work program. \n \n Key Responsibilities : \n \n\n • Supervise the services provided to RAM clients at all stages of the passenger journey, ensuring compliance with RAM quality standards.\n, • Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to RAM quality, security, and safety standards.\n, • Oversee and control the performance of third-party assistance organizations.\n, • Coordinate passenger support in case of irregularities (transport, accommodation).\n, • Represent Royal Air Maroc to local authorities and various stakeholders at the station.\n, • Liaise with the Operations Control Center (OCC) and other operational entities (Hotline, HUB, etc.).\n, • Report on station activity and escalate passenger complaints to relevant entities for resolution.\n, • Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.\n, • Contribute to enhancing Royal Air Maroc’s brand image.\n, • Drive team performance: Coach and motivate the Duty Officer team to optimize operations and achieve service excellence for maximum customer satisfaction.\n\n \n\n • Ensure compliance with baggage SLAs, thereby optimizing dispute resolution and enhancing the customer experience.\n, • Provide immediate incident reporting and activity updates.\n\n \n Desired Profile : \n \n\n • Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country.\n, • Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Station Manager, Supervisor, or Station Coordinator.\n\n \n Key Skills : \n \n\n • Strong leadership and excellent team management skills.\n, • Operational mastery of airport processes and regulations (safety, security).\n, • Strong customer service acumen and the ability to manage complex situations.\n, • Proactivity and analytical thinking for decision-making under pressure.\n, • Rigour and organization for operations optimization.\n, • Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.\n, • Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities.\n, • Languages: Fluency in written and spoken English is mandatory for this position.\n\n \n

Customer Service Executive \n Altrincham - 3 days in office, 2 from home \n \n About Us \n At Noted Aromas, we’re on a mission to make high-quality fragrances accessible to everyone. Born in the UK and built by a passionate team of fragrance experts, we create scents inspired by timeless favourites that people can enjoy every day. We’re a growing, fast-paced business with big ambitions and we know our success comes from the people behind it. That’s why we foster an open, collaborative, and inclusive culture where ideas are encouraged, talent is developed, and every team member plays a part in shaping our journey. \n \n The Role \n \n We're looking for a proactive Customer Service Executive to be the voice of the customer at Noted. Aromas. You'll own customer communication across email and all social media channels, manage feedback on review platforms, and proactively get ahead of order and delivery issues before they become complaints. This is a hands-on role in a fast-paced, growing B2C ecommerce business that will require you to take ownership of the role - ideal for someone that wants to make a real impact in a growing brand. \n \n Key Responsibilities \n\n • Respond to customer enquiries via email and all social media channels (Instagram, Facebook, TikTok, etc.) in a timely, on-brand manner\n, • Act as the voice of the customer internally, feeding back recurring issues, themes, and suggestions to the wider team\n, • Manage and respond to Trustpilot and other customer reviews, maintaining and improving our online reputation\n, • Proactively contact customers regarding order or delivery issues (e.g. delays, missing items, returns)\n, • Maintain accurate logs and spreadsheets in line with company policies and processes\n, • Handle general day-to-day customer service tasks as needed, supporting the wider team where required\n, • Liaise with couriers to raise investigations on missing or delayed parcels and help to ensure deliveries are running smoothly\n\n \n What we're looking for \n\n • Previous experience in a customer service role, ideally within a B2C ecommerce business (fragrance or beauty would be a bonus!)\n, • Comfortable working in a fast-paced, growing company where priorities can shift\n, • Proactive self-starter - someone who spots issues and acts on them rather than waiting to be told\n, • Strong written communication skills, with the ability to adapt tone across email, social, and reviews\n, • Organised, with good attention to detail for accurate spreadsheet and case logging\n, • Confident managing multiple channels and conversations at once\n, • A genuine passion for delivering a great customer experience\n, • Experience with platforms such as Shopify, ShipStation, CX platforms (Re:amaze, ZenDesk, Gorgias etc) is desired (but not essential)\n\n \n Please apply now to be considered.

Position: Project Manager (Water Sector) \n Business Department: Bethell Construction \n Positions: 3 \n Area: Greater Manchester \n \n \n Job Summar \n yTo undertake and manage civil engineering projects, ensuring delivery and achievement of outcomes in accordance with the requirements, standards and targets set out by the client and in accordance with Bethell procedures and policies. To work collaboratively with the client, design partners, internal staff, sub-contractors, operatives and other professionals to support this process. Responsible for all aspects of health and safety, quality and environmental assurance, contract administration, cost control, planning, communication and people management \n \n . \n Principal accountabiliti \n \n es \n SAF \n\n • ETYOverall responsibility to implement all necessary safety measures to ensure a safe workplace in accordance with company procedures and poli\n, • cy.Implement measures to ensure all operations are caried out with full regard for the safety and welfare of visitors, other members of staff and yourse\n, • lf.Ensure daily H&S briefings, toolbox talks and site inductions are carried out as necessary for all workers on site and upload these records onto the Company CDE in a timely mann\n, • er.Ensuring requisite Risk Assessments and Method Statements (RAMS) are in place for all site operatio\n, • ns.Carry out site inspections in accordance with company procedu\n, • resEnsure the workforce is trained and competent for tasks being undertaken and ensure training is identified and completed, working with the training department to ensure compliance to the training and skills matr\n\n \n ix. \n CUST \n\n • OMERBe an ambassador for the Company, always presenting a professional attitude towards the cli\n, • ent.Keep the client informed of progress and any changes as they occur, ensuring compliance with the cont\n, • ractMaintain an organised, clean and tidy site layout that promotes a positive image of both the Company and our Clients. Following corporate branding guid\n, • anceGood understanding of the Client s Requirements each project, record variations as they arise, assist the Quantity Surveyors with the task of competing fair and accurate valuati\n, • ons.Maintain all correspondence with the client including Confirmation of Verbal Instructions (CVIs), Technical Queries (TQs) and prepare records for progress repo\n, • rts.Responsibility for timely handover of information to the client such as O&M manuals, H&S File and as-built drawi\n\n \n ngs. \n P \n\n • EOPLEShow respect to all site workers and implement measures to maintain a high morale amongst the workf\n, • orce.Motivate the site workforce accordingly to ensure that the project meets its object\n, • ives.Enforce the agreed site working hours and record accurate hours on weekly timesh\n, • eets.Performance management and appraisal of directly employed site operat\n, • ives.Engagement with subcontractors prior to commencing on site, coordination of their works, approving and acceptance of their works to the correct stand\n\n \n ards. \n INT \n\n • EGRITYRegular on-site inspections to ensure Quality standards are being maintained. Investigation, reporting and closing out all non-conformance i\n, • ssues.Engage in the team role of harmonious departmental operation. Submission of timely and accurate information to HQ including weekly plant records, material receipts and timesheet re\n, • cords.Ensure that all negative issues such as near misses, environmental incidents and customer complaints are fully investigated and reported to Board\n, • level.Ensuring accurate site records are kept and all site records are accurately filed at the end of a P\n\n \n roject \n SUST \n\n • AINABLEThe forward planning of work is accurately managed to ensure that adequate resources are secured in time and used efficiently to achieve completion of activities in accordance with the Contract pr\n, • ogrammeProgress is recorded and forward programming of works is co-managed weekly in liaison with the relevant Contracts M\n, • anager.Organise daily deliveries of materials/plant with sufficient advance planning, ensuring all resources are used effectively and effic\n, • iently.Monitor material usage on site to minimise w\n, • astage.Consider recycling and re-use of materials whenever suitable opportunities\n, • arise.Implement and monitor suitable measures to reduce the nuisance impact of our works on\n, • othersImplement and monitor any measures to protect the environment affected by ou\n, • r worksReview and ensure that suitable Environmental Management Plans are prepared for each project prior to the commencement of\n\n \n works. \n EX \n\n • CELLENCEImplementing a robust Quality system on site to suit the work scope and specification. Maintaining accurate Quality records and timely reporting of all non-conformance\n, • issues.Maintain up to date drawings and documentation as required for the accurate building of the project including all drawing r\n, • egistersEnsure all work is completed to the drawings and specifications. Initiating corrective action for any sub-standard work as it arises, target a zero-defect com\n, • pletion.Pre-completion Quality inspections to target a zero-defect com\n\n \n pletion. \n Person Spec \n i \n fication Qualifications and E \n\n • xperienceCSCS accr\n, • editationSMSTS 5-day accr\n, • editationMinimum 3-day first aid accr\n, • editationMinimum 5 years experience in a site supervi\n, • sory roleExperience in Civil engineeri\n, • ng works.Full clean drivin\n, • g licenceHNC/HND/Degree qualification in construction-relate\n, • d studiesTemporary Works Supervisor accreditation - P\n, • referableSEATS accreditation (Site Environmental) - P\n\n \n referable \n Skills and \n\n • knowledgeGood working knowledge of the construction industry and of all relevant trade d\n, • isciplinesGood understanding of the CDM r\n, • egulationsGood understanding of NEC Form of\n, • ContractsA good working knowledge of Microsoft Office products / internet\n, • and emailA good understanding of safe working practices / basic H&S re\n, • quirementsLeadership, planning and organisational\n, • qualitiesAbility to compare actual works with contrac\n, • t drawingsMotivator and peop\n, • le managerAchievement and resu\n, • lts drivenProblem solver can apply a range of analytical techniques to understand complex information issues. Considers a range of options and the\n, • ir effectsExcellent planner\n, • /organiserAbility to persuade others using logic\n, • and reasonA strong communicator with well-developed written and verbal communicat\n, • ion skillsClient focussed with regular dialogue and interaction internal an\n, • d externalUnderstanding the importance of Company Image and promoting the Beth\n\n \n ell brand. \n Persona \n\n • l qualitiesPositive commitmen\n, • t to safetyAble to cope under pressure and manage a wide range of priorities with multiple\n, • objectivesFlexibility\n, • of approachCommitment to busin\n, • ess success\n, • Team playerConscientious, trustworthy, open a\n, • nd reliableCommitted to partnering and\n, • integrationCommitted to continuous improvement and\n, • innovationProactive appro\n, • ach to workMotivated\n, • by resultsWell-presented\n\n \n appearance \n Sasha.McDonald@b \n ethell.co.ukRecruitment@b \n ethell.co.uk

Data & Information Governance Senior Associate - Manchester City Centre - Competitive Salary + Bonus + Benefits \n \n A Tier 2 Legal 500-ranked insurance litigation practice is seeking a Data & Information Governance Senior Associate Solicitor to join its Manchester office as part of its continued growth. The team advises a broad client base including SMEs, corporates, NHS Resolution, medical agencies and other organisations facing complex data breach and information governance issues. This is an excellent opportunity for a solicitor with a strong litigation background to join a market-leading team undertaking a unique blend of contentious, regulatory and advisory work. The role offers exposure to high-profile and often sensitive matters, alongside excellent opportunities for long-term career progression within a collaborative and growing practice. \n \n The Role: \n \n\n • Manage a varied caseload of data breach, information governance and cyber-related matters on behalf of insured and uninsured organisations\n, • Defend claims arising from data protection breaches, confidentiality breaches and information governance issues\n, • Advise clients on regulatory investigations, complaints and enforcement matters\n, • Provide strategic and commercially focused advice following cyber incidents and data security events\n, • Support clients with risk management, compliance and wider information governance obligations\n, • Work closely with insurers, corporates, SMEs, NHS Resolution and healthcare-related organisations\n, • Handle matters through litigation, mediation and alternative dispute resolution processes where appropriate\n, • Collaborate with colleagues across insurance, regulatory and commercial litigation teams on complex and high-value matters\n, • Contribute to business development initiatives and wider team growth\n\n \n The Candidate: \n \n\n • Qualified Solicitor with 4+ years' PQE\n, • Strong litigation background gained within a recognised disputes, insurance litigation, regulatory or commercial litigation practice\n, • Experience handling data protection, information governance or cyber-related matters would be advantageous, although candidates with strong contentious experience will also be considered\n, • Able to deliver commercially focused and pragmatic legal advice to a diverse client base\n, • Strong technical, analytical and case management skills\n, • Excellent communication and client relationship management abilities\n, • Comfortable advising clients on sensitive and often high-profile matters\n, • A collaborative team player with a genuine interest in developing a specialist practice area\n\n \n The Benefits & How to Apply: \n \n\n • A highly competitive salary with a bonus of up to 20% of salary - which is genuinely achievable\n, • 12% employer contributed pension scheme\n, • Vibrant Manchester City Centre offices\n, • 25 days annual leave plus statutory bank holidays\n, • Increasing holiday entitlement with qualifying criteria\n, • Medical, dental and vision insurance\n, • Business share plan scheme\n, • Hybrid working\n, • Excellent opportunities for career development and progression\n\n \n Apply in the strictest of confidence online or via telephone. \n \n Contact: Rhys Spencer, Retained Consultant \n \n Direct Dial: 0161 826 3140 Mobile: 07506 994 088 \n Email: rhys.spencer@williamjamesrecruitment.com \n \n More About William James Recruitment: \n \n William James Recruitment is a specialist legal recruitment consultancy, partnering with leading law firms across the UK and internationally. We work with a range of highly regarded clients, including Legal 500-ranked firms, advising on senior and strategic appointments.

Our client based in Manchester is seeking an experienced Ocean freight Export Manager to join their team. \n \n As an Ocean Freight Export Manager you will be supporting a team of 4 Operators to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships. \n \n Must have Ocean freight experience and Reefer would be an advantage. \n \n Salary depending on experience plus bonus. \n Standard working hours, 37.5hr pw \n \n \n More about the Role \n As an Ocean Freight Export Manager, you’ll manage, coach and drive performance of a team of 4 people to achieve KPIs and a high level of customer service, as well as being directly responsible for the management of Manchester’s Ocean Freight Export Department ensuring a consistently excellent delivery of our Ocean Freight forwarding services including the core operations and full service management for our customers. \n \n Key Responsibilities of the Role Includes \n -To take ownership and responsibility of the Export department and P&L. \n -Implement people processes in a consistent manner to ensure development and retention of talent (Performance Reviews, IDPs, EOS, MTW, Succession Planning) \n -Adhere to Customs Compliance procedures and documentation \n -Complete retrospective Customs compliance actions \n -Manage and Build Customer Relationships \n -Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided \n -Ensures optimisation of end-to-end process in the Export Department \n -Responsibility for file level GP, cost allocation and operations control delivered through empowerment of your team \n -Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise \n -Liaise directly with departments on shipment planning and coordination \n -Liaise directly with Transport & Warehouse teams on shipment planning and coordination \n -Liaise directly with overseas offices on shipment planning and coordination \n -Maintain and update DfT compliance \n -Maintain mandatory milestones and remarks through CargoWise (internal system) \n -Manage allocated customers against agreed SOP \n -Use CargoWise to create, manage and maintain shipments. \n -Any other duties as required \n -Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned \n -Support the measurement of Key Performance Indicators \n -Contribute to the First Choice continuous improvement program \n -Complete all statutory and mandatory training \n -Support, drive and commit to the Company’s overall Strategy \n -Manage end-to-end process for OFR Exports and designated customers \n -Communicating with customers to meet their requirements \n -Ensures that all interactions of self and team are compliant with the Code of Conduct and other compliance requirements e.g. anti-corruption \n -Administration and management of own operational data, included financial review \n -Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality. \n -Creates, develops and maintains good relationships with customers and service providers \n -Support Sales in interaction with key customers \n -Supports implementation of OFR strategy \n -Fully ensures compliance with varying countries requirements \n \n In this role it can include visiting customers so a driving licence would be essential.

Complaints Handler | Manchester | Hybrid Working | £30,000 - £34,000 DOE \n \n We Finance Any Car | We Finance Any Vans \n \n Manchester Was Just the Beginning.. \n 12 months ago, we opened our Manchester operation with ambitious plans. Fast forward 1 year.. We've grown faster than we imagined. So much so, we're moving into our brand-new Manchester headquarters this August - increasing our office space by almost seven times as we prepare for the next stage of our journey. This isn't just another office move. It's a statement of intent. We're building one of the UK's most exciting motor finance businesses, creating an environment where talented people can build long-term careers, influence the future of the business and enjoy the journey as we continue to grow. \n \n If you're looking for another job.. This probably isn't it. \n \n If you're looking to join a business that's genuinely going places, and wants you to grow with it - we'd love to hear from you. \n \n Why Join Us? \n ✨ Brand new Manchester HQ opening this August \n\n • One of the fastest-growing motor finance brokers in the UK\n, • A culture where ideas are listened to and people genuinely matter\n, • Real career progression as we continue to scale\n, • High-performance environment with support, coaching and recognition\n, • A healthy work-life balance because great people perform best when they're looked after\n\n \n The Opportunity \n As a Customer Resolution Officer, you'll play a vital role in protecting our reputation and ensuring every customer receives a fair, transparent and professional outcome. You'll take ownership of complex complaints, work collaboratively across the business and help us continually improve the experience we deliver. This is a role where your judgement, professionalism and customer focus genuinely make a difference. \n \n What You'll Be Doing \n\n • Managing customer complaints from initial investigation through to final resolution\n, • Delivering fair and compliant outcomes aligned to FCA DISP and Consumer Duty\n, • Producing high-quality Final Response Letters\n, • Liaising with customers, dealers, lenders and third parties to gather evidence\n, • Negotiating appropriate resolutions where required\n, • Identifying and supporting vulnerable customers\n, • Analysing complaint trends and recommending process improvements\n, • Managing your own caseload whilst maintaining exceptional quality standards\n\n \n What We're Looking For \n\n • Minimum two years' complaints handling experience within an FCA-regulated environment\n, • Strong understanding of FCA DISP and Financial Ombudsman Service processes\n, • Excellent investigative and decision-making skills\n, • Outstanding written and verbal communication\n, • Strong organisational skills with excellent attention to detail\n, • Calm, resilient and solutions-focused\n, • Passionate about delivering fair customer outcomes\n, • Motor finance experience is advantageous but not essential\n\n \n What You'll Get \n\n • Competitive salary\n, • Hybrid working\n, • Structured onboarding and continuous development\n, • Clear career progression as the business grows\n, • Coaching from experienced leaders\n, • Recognition and reward programmes\n, • Increasing annual leave with length of service\n, • Modern offices with excellent facilities\n, • A genuine opportunity to help shape the future of the business\n\n \n More Than a Job \n We're building something we're incredibly proud of. Our new Manchester headquarters represents much more than extra desks - it represents our belief that great businesses are built by great people. As we continue to grow, we'll continue investing in our people, creating opportunities to develop new skills, take on greater responsibility and build rewarding careers. If you'd like to be part of the next chapter, we'd love to meet you. \n \n Apply today and grow with us.

Job Role: \n To assist the branch in meeting its sales objectives by delivering excellent class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients’ relationships. \n \n Responsibilities: \n \n\n • Identifies and pursues sales opportunities through client referrals, Bank's internal\n\n networks, corporate relationships, and personal network. \n\n • Delivers superior customer service, promptly handling all calls and emails.\n\n received; fosters strong customer relations and actively promotes the Bank as the \n preferred provider of banking services. \n\n • Establishes and maintains the highest level of customer care and delivery.\n\n standards ensuring customer queries and complaints are addressed in a prompt \n and amenable manner and where applicable, directed to the relevant \n department on the client’s behalf. \n\n • To support the branch’s business development initiatives by promoting and\n\n attending business development and sales events.

Position: Project Manager (Highways) \n Business Department: Bethell Construction \n Positions: 1 \n Area: Greater Manchester \n \n Job Summary \n To undertake and manage civil engineering projects, ensuring delivery and achievement of outcomes in accordance with the requirements, standards and targets set out by the client and in accordance with Bethell procedures and policies. To work collaboratively with the client, design partners, internal staff, sub-contractors, operatives and other professionals to support this process. Responsible for all aspects of health and safety, quality and environmental assurance, contract administration, cost control, planning, communication and people management. \n \n Principal accountabilities \n SAFETY \n\n • Overall responsibility to implement all necessary safety measures to ensure a safe workplace in accordance with company procedures and policy.\n, • Implement measures to ensure all operations are caried out with full regard for the safety and welfare of visitors, other members of staff and yourself.\n, • Ensure daily H&S briefings, toolbox talks and site inductions are carried out as necessary for all workers on site and upload these records onto the Company CDE in a timely manner.\n, • Ensuring requisite Risk Assessments and Method Statements (RAMS) are in place for all site operations.\n, • Carry out site inspections in accordance with company procedures\n, • Ensure the workforce is trained and competent for tasks being undertaken and ensure training is identified and completed, working with the training department to ensure compliance to the training and skills matrix.\n\n \n CUSTOMER \n\n • Be an ambassador for the Company, always presenting a professional attitude towards the client.\n, • Keep the client informed of progress and any changes as they occur, ensuring compliance with the contract\n, • Maintain an organised, clean and tidy site layout that promotes a positive image of both the Company and our Clients. Following corporate branding guidance\n, • Good understanding of the Client s Requirements each project, record variations as they arise, assist the Quantity Surveyors with the task of competing fair and accurate valuations.\n, • Maintain all correspondence with the client including Confirmation of Verbal Instructions (CVIs), Technical Queries (TQs) and prepare records for progress reports.\n, • Responsibility for timely handover of information to the client such as O&M manuals, H&S File and as-built drawings.\n\n \n PEOPLE \n\n • Show respect to all site workers and implement measures to maintain a high morale amongst the workforce.\n, • Motivate the site workforce accordingly to ensure that the project meets its objectives.\n, • Enforce the agreed site working hours and record accurate hours on weekly timesheets.\n, • Performance management and appraisal of directly employed site operatives.\n, • Engagement with subcontractors prior to commencing on site, coordination of their works, approving and acceptance of their works to the correct standards.\n\n \n INTEGRITY \n\n • Regular on-site inspections to ensure Quality standards are being maintained. Investigation, reporting and closing out all non-conformance issues.\n, • Engage in the team role of harmonious departmental operation. Submission of timely and accurate information to HQ including weekly plant records, material receipts and timesheet records.\n, • Ensure that all negative issues such as near misses, environmental incidents and customer complaints are fully investigated and reported to Board level.\n, • Ensuring accurate site records are kept and all site records are accurately filed at the end of a Project\n\n \n SUSTAINABLE \n\n • The forward planning of work is accurately managed to ensure that adequate resources are secured in time and used efficiently to achieve completion of activities in accordance with the Contract programme\n, • Progress is recorded and forward programming of works is co-managed weekly in liaison with the relevant Contracts Manager.\n, • Organise daily deliveries of materials/plant with sufficient advance planning, ensuring all resources are used effectively and efficiently.\n, • Monitor material usage on site to minimise wastage.\n, • Consider recycling and re-use of materials whenever suitable opportunities arise.\n, • Implement and monitor suitable measures to reduce the nuisance impact of our works on others\n, • Implement and monitor any measures to protect the environment affected by our works\n, • Review and ensure that suitable Environmental Management Plans are prepared for each project prior to the commencement of works.\n\n \n EXCELLENCE \n\n • Implementing a robust Quality system on site to suit the work scope and specification. Maintaining accurate Quality records and timely reporting of all non-conformance issues.\n, • Maintain up to date drawings and documentation as required for the accurate building of the project including all drawing registers\n, • Ensure all work is completed to the drawings and specifications. Initiating corrective action for any sub-standard work as it arises, target a zero-defect completion.\n, • Pre-completion Quality inspections to target a zero-defect completion.\n\n \n Person Specification \n \n Qualifications and Experience \n\n • CSCS accreditation\n, • SMSTS 5-day accreditation\n, • Minimum 3-day first aid accreditation\n, • Minimum 5 years experience in a site supervisory role\n, • Experience in Civil engineering works.\n, • Full clean driving licence\n, • HNC/HND/Degree qualification in construction-related studies\n, • Temporary Works Supervisor accreditation - Preferable\n, • SEATS accreditation (Site Environmental) - Preferable\n\n \n Skills and knowledge \n\n • Good working knowledge of the construction industry and of all relevant trade disciplines\n, • Good understanding of the CDM regulations\n, • Good understanding of NEC Form of Contracts\n, • A good working knowledge of Microsoft Office products / internet and email\n, • A good understanding of safe working practices / basic H&S requirements\n, • Leadership, planning and organisational qualities\n, • Ability to compare actual works with contract drawings\n, • Motivator and people manager\n, • Achievement and results driven\n, • Problem solver can apply a range of analytical techniques to understand complex information issues. Considers a range of options and their effects\n, • Excellent planner/organiser\n, • Ability to persuade others using logic and reason\n, • A strong communicator with well-developed written and verbal communication skills\n, • Client focussed with regular dialogue and interaction internal and external\n, • Understanding the importance of Company Image and promoting the Bethell brand.\n\n \n Personal qualities \n\n • Positive commitment to safety\n, • Able to cope under pressure and manage a wide range of priorities with multiple objectives\n, • Flexibility of approach\n, • Commitment to business success\n, • Team player\n, • Conscientious, trustworthy, open and reliable\n, • Committed to partnering and integration\n, • Committed to continuous improvement and innovation\n, • Proactive approach to work\n, • Motivated by results\n, • Well-presented appearance\n\n \n Sasha.McDonald@bethell.co.uk \n Recruitment@bethell.co.uk

\n At Manchester Airport, Royal Air Maroc is seeking a Duty Officer to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards on Royal Air Maroc sites under your supervision, in line with current procedures and the Health and Safety at Work program. \n \n Key Responsibilities : \n \n\n • Supervise the services provided to RAM clients at all stages of the passenger journey, ensuring compliance with RAM quality standards.\n, • Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to RAM quality, security, and safety standards.\n, • Oversee and control the performance of third-party assistance organizations.\n, • Coordinate passenger support in case of irregularities (transport, accommodation).\n, • Represent Royal Air Maroc to local authorities and various stakeholders at the station.\n, • Liaise with the Operations Control Center (OCC) and other operational entities (Hotline, HUB, etc.).\n, • Report on station activity and escalate passenger complaints to relevant entities for resolution.\n, • Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.\n, • Contribute to enhancing Royal Air Maroc’s brand image.\n, • Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction.\n, • Ensure compliance with baggage SLAs, thereby optimizing dispute resolution and enhancing the customer experience.\n, • Provide immediate incident reporting and activity updates.\n\n \n Desired Profile : \n \n\n • Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country.\n, • Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator.\n, • You are agile, dynamic in the field with a very large capacity for learning.\n\n \n Key Skills : \n \n\n • Strong leadership and excellent team management skills.\n, • Operational mastery of airport processes and regulations (safety, security).\n, • Strong customer service acumen and the ability to manage complex situations.\n, • Proactivity and analytical thinking for decision-making under pressure.\n, • Rigour and organization for operations optimization.\n, • Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.\n, • Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities.\n, • Languages: Fluency in written and spoken English is mandatory for this position.\n\n

Complaints Manager \n Location: Manchester \n Salary: Up to £40,000 \n \n About the Opportunity \n \n My client is a well-established and growing financial services business with a strong customer-first culture. Operating within a regulated environment, they’re committed to delivering a transparent, straightforward customer experience while continually improving the way they support their customers. \n \n Due to continued growth, they’re looking for an experienced Complaints Manager to lead a high-performing team and drive operational excellence across their complaints function. \n \n The Role \n \n As Complaints Manager, you’ll lead and develop a team of over 18 Complaints Handlers and Team Leaders responsible for managing customer complaints within an FCA-regulated business. \n You’ll be responsible for ensuring complaints are handled fairly, consistently and within regulatory timescales, while driving team performance, quality standards and positive customer outcomes. Working closely with Compliance, Risk, Customer Experience and Operational stakeholders, you’ll use complaint insight to identify trends, reduce customer detriment and support continuous improvement across the business. \n This is an excellent opportunity for an experienced people leader with a strong understanding of FCA regulations, complaints governance and customer outcomes. \n \n Key Responsibilities \n \n Leadership & People Management \n\n • Lead, motivate and develop a team of Complaints Handlers and Team Leaders.\n, • Foster a high-performance culture focused on customer outcomes, accountability and continuous improvement.\n, • Deliver regular coaching, performance reviews and development planning.\n\n Complaints Management \n\n • Oversee the end-to-end complaints process, ensuring compliance with FCA DISP requirements.\n, • Ensure complaints are investigated thoroughly, resolved fairly and completed within regulatory deadlines.\n, • Monitor performance against KPIs, SLAs and quality standards.\n\n Compliance & Governance \n\n • Ensure complaint handling aligns with FCA regulations, Consumer Duty requirements and internal governance.\n, • Work closely with Compliance and Risk teams to identify emerging risks and implement improvements.\n, • Maintain high standards of regulatory compliance and reporting.\n\n Stakeholder Management \n\n • Build strong working relationships with stakeholders across Operations, Compliance, Risk, Customer Experience and other business areas.\n, • Use complaints data and customer feedback to influence business improvements and enhance customer outcomes.\n\n \n About You \n \n To be successful, you’ll have: \n\n • Previous experience managing complaints teams within an FCA-regulated financial services environment.\n, • Experience leading and developing large operational teams (ideally 15+ people).\n, • Strong knowledge of FCA DISP rules, Consumer Duty and complaints handling best practice.\n, • A proven track record of coaching and developing high-performing teams.\n, • Experience managing complaint KPIs, SLAs, quality frameworks and regulatory deadlines.\n, • Strong analytical skills with the ability to identify trends and root causes from complaints data.\n, • Excellent communication and stakeholder management skills.\n, • The ability to balance commercial objectives with fair customer outcomes.\n, • A customer-focused approach and sound regulatory judgement.\n\n \n What’s on Offer \n \n Alongside a competitive salary, my client offers a comprehensive benefits package, including: \n\n • Annual bonus opportunity\n, • Pension scheme, life assurance and income protection\n, • Healthcare and wellbeing support\n, • Employee discounts and lifestyle benefits\n, • Cycle to Work scheme\n, • Enhanced family-friendly policies\n, • Flexible wellbeing initiatives\n, • Volunteer days and additional annual leave benefits\n, • A collaborative, supportive culture with genuine opportunities for career development and progression.\n\n \n If you’re an experienced Complaints Manager looking to join a growing organisation where you can make a real impact on customer outcomes, we’d love to hear from you.

Ready to take ownership of a critical customer function within a fast-growing, FCA-regulated business? \n \n We're partnering with an award-winning automotive finance business that's built an outstanding reputation for putting customers first. As the business continues to grow, they're looking for an experienced Senior Aftersales Manager to lead a high-performing team while taking ownership of the most complex customer cases, regulatory escalations and operational improvements. \n This is a full-time, office-based role in Manchester, offering the opportunity to work closely with senior stakeholders and your team, driving collaboration, coaching and continuous improvement across the aftersales operation. \n \n The Opportunity \n You'll be responsible for leading the Aftersales team whilst acting as the senior escalation point for complex complaints and high-value customer cases. Working closely with dealerships, lenders and internal stakeholders, you'll balance exceptional customer outcomes with strong commercial awareness and regulatory compliance. Alongside day-to-day leadership, you'll play a key role in improving processes, reducing operational costs and identifying opportunities to enhance both the customer journey and business performance. \n \n Key Responsibilities \n\n • Lead and develop a successful Aftersales team, creating a high-performance culture.\n, • Take ownership of complex, high-risk complaints and customer escalations.\n, • Build strong relationships with dealerships, lenders and third-party partners.\n, • Drive operational improvements, cost efficiencies and better customer outcomes.\n, • Ensure all activity meets FCA regulations and Consumer Duty requirements.\n, • Analyse complaint trends, identify root causes and implement lasting improvements.\n, • Produce meaningful MI and recommendations for senior leadership.\n, • Act as a trusted senior stakeholder, influencing decisions across the business.\n\n \n About You \n We're looking for an experienced people leader who combines strong commercial awareness with an excellent understanding of FCA-regulated customer operations. \n \n You'll ideally have: \n\n • Experience managing Aftersales or Complaints within an FCA-regulated environment.\n, • Strong knowledge of the automotive sector, including dealer relationships and post-sale processes.\n, • Excellent understanding of FCA regulations, Consumer Duty and complaint handling.\n, • Proven ability to lead, coach and develop high-performing teams.\n, • Strong stakeholder management and negotiation skills.\n, • A commercial mindset with a focus on improving customer outcomes whilst managing costs.\n, • Analytical skills with the ability to use data to drive operational improvements.\n\n \n What's on Offer? \n\n • Competitive salary, with excellent scope for internal salary progression.\n, • Performance-related bonus.\n, • Comprehensive pension, life assurance and income protection.\n, • Private healthcare benefits and extensive wellbeing support.\n, • Flexible family-friendly policies.\n, • Retail, travel and lifestyle discounts.\n, • Birthday off, volunteer days and regular team events.\n, • A collaborative, people-first culture with genuine opportunities for career progression.\n\n \n If you're an experienced operational leader looking for a role where you can make a real impact in a thriving, office-based environment, we'd love to hear from you.

Role Purpose \n The Senior Property Manager is responsible for delivering a high‑quality, relationship‑focused property management service from the moment a tenant moves in until they serve notice to vacate. This role is central to maintaining strong landlord relationships, managing mid‑tenancy issues, and ensuring the smooth onboarding of new‑build properties. \n \n Senior Property Managers act as the main point of contact for landlords, providing clarity, reassurance, and professional oversight throughout the tenancy lifecycle. \n \n Key Responsibilities \n 1. Mid‑Tenancy Management \n\n • Handle all mid‑tenancy maintenance and repairs, ensuring issues are resolved promptly and communicated clearly.\n, • Manage tenant queries, complaints, and ongoing tenancy concerns.\n, • Liaise with contractors, approve works (within agreed authority), and ensure invoices are processed correctly.\n, • Conduct rent reviews and advise landlords on rent increases, renewals, or continuation on the APT.\n\n \n 1. Landlord Relationship Management \n\n • Act as the primary point of contact for landlords within your portfolio.\n, • Provide clear, proactive communication on maintenance, expenditure, tenancy status, and property performance.\n, • Build strong, trusted relationships with clients, ensuring they feel supported and informed.\n\n \n 1. New‑Build Onboarding \n\n • Lead the onboarding of new‑build completions within your portfolio, including:\n, • Arranging snagging\n, • Coordinating furniture pack installations\n, • Organising blinds installation\n, • Managing key release from developers\n, • Registering warranties\n, • Liaising with developers to resolve snags\n, • Ensure all onboarding information is communicated to front‑end lettings so properties can be marketed promptly.\n\n \n 1. Operational Responsibilities \n\n • Ensure all mid‑tenancy fees, charges, and contractor invoices are added accurately.\n, • Inform the lettings team when a property needs remarketing.\n, • Book checkouts for Property Managers when tenants serve notice.\n, • Support the smooth handover of responsibilities to the Property Manager once a tenant gives notice to vacate.\n\n \n Skills & Experience Required \n\n • Strong understanding of mid‑tenancy property management and maintenance processes.\n, • Excellent communication skills, with the ability to manage landlord expectations professionally.\n, • Confident decision‑maker with good judgement around maintenance and expenditure.\n, • Experience liaising with contractors and managing works.\n, • Ability to manage multiple tasks, prioritise effectively, and stay organised.\n, • Experience onboarding new‑build properties is advantageous but not essential.\n\n Personal Attributes \n\n • Professional, calm, and solutions‑focused.\n, • Strong relationship‑builder with a client‑first mindset.\n, • Detail‑oriented, especially when handling maintenance, invoices, and tenancy changes.\n, • Confident in managing challenging conversations with tenants or landlords.\n, • Proactive, organised, and able to work independently within a wider team structure.\n\n Success Measures \n\n • High landlord satisfaction and strong client retention.\n, • Efficient handling of mid‑tenancy issues and maintenance.\n, • Smooth onboarding of new‑build properties with minimal snag delays.\n, • Accurate processing of charges, invoices, and tenancy updates.\n, • Clear communication with lettings, PMs, and internal teams to ensure seamless handovers.\n

About Our Client \n \n Our client is a highly rated, rapidly expanding player in the UK's green infrastructure and energy transition sector. Backed by multi-million-pound investments from major renewable energy investors and institutional lenders, they are building the sustainable networks of the future. \n \n With a rapidly growing footprint across the UK and an established member base, they focus heavily on customer-centric design and community engagement, ensuring that the transition to net-zero is seamless for both consumer and commercial audiences. \n \n The Role \n \n The role is responsible for the day-to-day facilities management of live EV charging sites, ensuring all locations are safe, compliant, well-presented, and fully operational. Reporting to the Head of Network Operations, you will act as the operational interface between site hosts, facilities providers, and internal teams, managing post-installation upkeep, coordinating maintenance activities, managing service partners, and maintaining agreed site standards in line with contractual and regulatory requirements. \n \n Key Responsibilities: \n \n Facilities Operations & Maintenance \n Manage the operational condition of EV charging sites as part of a live facilities estate. Coordinate planned preventative maintenance and reactive works with landlords in line with SLAs. Manage third-party contractors and service providers, ensuring works are delivered safely, on time, and to standard. Ensure Site Partners are fulfilling their obligations under the Lease Agreement. \n \n Site Standards & Asset Care \n Ensure all sites consistently meet agreed facilities, safety, accessibility, and presentation standards. Coordinate site inspections, audits, and condition surveys, raising and tracking remedial actions. Manage signage, bay markings, lighting, fencing, and surrounding areas. Oversee minor works, repairs, and asset replacements. Manage onboarding of new sites into the asset register end to end. \n \n Compliance & Health and Safety \n Ensure compliance with UK health and safety legislation and facilities management best practice. Monitor contractor RAMS, permits to work, and site access requirements. Identify, escalate, and manage safety hazards, defects, and compliance risks. Support incident reporting, investigations, and corrective actions. \n \n Stakeholder & Client Management \n Act as the primary operational contact for site hosts, managing agents, and facilities teams. Coordinate access, permits, and works scheduling with landlords and occupiers. Manage landlord operational issues and complaints through to resolution. Implement initiatives from the wider Customer and Network team to improve customer experience and increase revenue. \n \n Performance Management & Reporting \n Monitor asset performance, site availability, and service delivery against SLAs and KPIs. Maintain accurate facilities and asset records. Produce regular operational and performance reports for internal and external stakeholders. \n \n Contract & Commercial Management \n Manage obligations and site partner/landlord obligations, ensuring adherence to contract. Support preparation of annual budgets and ensure operational budgets are tracked monthly. \n \n What You'll Need \n \n Essential: Experience in facilities management, property operations, or multi-site asset/contract management. Proven experience managing contractors and service-level agreements. Strong understanding of health and safety, compliance, and building services coordination. Excellent organisational and stakeholder management skills. Ability to manage multiple sites across a geographically dispersed estate. Full UK driving licence. \n \n Desirable: Experience managing electrical or energy-related assets. Knowledge of EV charging infrastructure or similar critical assets. Familiarity with asset management systems. IOSH, NEBOSH, or equivalent. \n \n What's On Offer \n \n A role supporting a critical national infrastructure network. Competitive salary and benefits package. Employee share scheme.

Customer Care Advisor | Manchester City Centre | £27,000 - £30,000 DOE Hours: Monday - Friday, 9am - 5pm Hybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. Customer Care Advisor Key Responsibilities: Managing all customer email enquiries in a professional and timely manner Handling refunds, returns and exchanges efficiently Resolving customer complaints with empathy and a solution-focused approach Responding to delivery and order tracking enquiries Supporting customers throughout their full online purchasing journey Maintaining and improving customer satisfaction and Trustpilot ratings Liaising with internal teams and couriers to resolve customer issues quickly Updating customer records accurately across internal systems Identifying recurring customer issues and suggesting process improvements Ensuring all SLAs and response time targets are consistently achieved Providing a personalised and positive customer experience with every interaction Supporting during peak trading periods and product launches Customer Care Advisor Skills Required: Previous experience within a customer service role Experience working within an e-commerce environment would be advantageous Confident handling high volumes of customer enquiries Excellent written communication skills and attention to detail Experience using Shopify Experience using Gorgias is highly desirable, although not essential Strong problem-solving skills and the ability to remain calm under pressure A proactive and positive attitude with a genuine passion for customer experience Customer Care Advisor Benefits: Hybrid working - 3 days working from home 20 days holiday + birthday off + bank holidays NEST pension scheme Volunteer days Opportunity to join a growing brand with ambitious expansion plans Supportive and collaborative team environment This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business. BH36183

Case Officer £16.21 per hour Manchester City Centre Hybrid working On-going temp role Full-time (37 hours per week) Office Angels are recruiting for a Case Officer for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to assess, monitor and track complaints, draft responses to complainants, and escalate them if necessary. The ideal candidate will have strong administrative experience and ideally will have previous experience of managing a caseload. This vacancy is temporary, guaranteed until the end of 2026, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period. This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees. Key Responsibilities: Processing complaints and recommending/deciding on the appropriate course of action Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard Providing an excellent service to complainants Email correspondence Quality checking yours and others work Supporting the administrators within the team Following strict procedures and protocols Updating the in-house database to ensure your work is recorded currently Following strict processes and procedures Managing own caseload of complaints Person Specification: Excellent verbal and written English (essential) Previous administration experience in a busy environment (essential) Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential) Ability to work at pace and work independently (essential) Excellent organisational skills (essential) Ability to follow stringent policies and procedures (essential) Basic understanding of safeguarding (desirable) Experience of managing own caseload (desirable) Benefits: Weekly pay Hybrid working If you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. * Clear career progression within the team

Street Works Coordinator – Utilities & Infrastructure Job Summary Responsible for the coordination, submission, monitoring, and closure of all street works notices, permits, and related documentation required to support utility and infrastructure projects. Work closely with project delivery teams, supervisors, planners, clients, subcontractors, and local authorities to ensure works are delivered in accordance with programme requirements, regulatory obligations, and client expectations. Provide effective planning, coordination, administration, and compliance support to ensure projects are completed safely, efficiently, and without unnecessary delays or penalties. Principal Responsibilities Health & Safety Prepare and maintain clear and accurate documentation to support safe project delivery. Ensure permits and notices are active, valid, and aligned with project programmes. Monitor permit durations and arrange extensions or closures as required. Support compliance with street works legislation, permit requirements, and industry regulations. Client & Stakeholder Management Deliver a high standard of customer service to clients, local authorities, and stakeholders. Communicate potential issues, delays, and programme changes in a timely and professional manner. Manage enquiries and complaints, ensuring appropriate updates are provided to all relevant parties. Coordinate project activities alongside delivery teams to ensure operational requirements are met. Maintain effective communication with project managers, supervisors, planners, and operational teams. Support the investigation and mitigation of compliance issues, defects, and penalty notices. Planning & Coordination Coordinate all street works notices, permits, applications, and related regulatory submissions. Monitor and maintain permit systems and project records to ensure compliance. Track live notices and project activities to prevent programme overruns and associated costs. Identify resource requirements and communicate workload pressures to operational management. Support the planning and scheduling of project activities to maximise efficiency and client satisfaction. Assist with the management and closure of project defects and outstanding works. Teamwork & Collaboration Build positive working relationships with colleagues, clients, contractors, and regulatory bodies. Support project teams through effective communication and coordination. Promote a collaborative approach to project delivery and problem resolution. Quality & Operational Excellence Deliver accurate, timely, and high-quality project administration. Ensure project documentation, work packs, and handover information are prepared to required standards. Maintain accurate records of permits, notices, applications, completions, and project correspondence. Monitor compliance performance and identify opportunities for improvement. Support the achievement of operational targets through effective planning and coordination. Continuous Improvement & Sustainability Promote efficient working practices and process improvements. Support digital and paperless working initiatives where practical. Identify opportunities to improve compliance, planning processes, and service delivery. Contribute to continual improvement across project coordination and administration activities. Person Specification Qualifications & Experience Minimum 3 years' experience within the utilities, infrastructure, construction, or street works sector. Minimum 3 years' experience in a planning, coordination, administration, or project support role. Experience managing permits, notices, regulatory submissions, or project documentation desirable. Experience working with street works legislation and permit schemes desirable. Skills & Knowledge Strong understanding of utilities, infrastructure, or construction project environments. Proficient in Microsoft Office and digital project management systems. Excellent planning, organisational, and administrative skills. Strong attention to detail and ability to manage multiple priorities simultaneously. Ability to interpret project information, drawings, and programme requirements. Analytical problem-solving skills and the ability to identify practical solutions. Strong written and verbal communication skills. Effective stakeholder management and customer service capability. Results-focused with a commitment to accuracy and compliance. Personal Attributes Strong commitment to safety, compliance, and quality standards. Able to work effectively under pressure and manage competing deadlines. Flexible and adaptable approach to work. Professional, reliable, and trustworthy. Positive team player with strong interpersonal skills. Committed to continuous improvement and innovation. Proactive and self-motivated. Driven to deliver high-quality outcomes. Professional and presentable at all times