Trabajos complaints en SaleCrear alertas

Complaints Handler – Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Technical Support Engineer – Gas Measurement Manchester | Service | Endress+Hauser UK People for Process Automation Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues. About the role As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes. What you’ll be doing • Act as the first point of contact for technical enquiries, delivering timely and professional support, • Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers, • Support and witness remote calibration activities, ensuring compliance and accurate documentation, • Manage complex service projects such as system upgrades and enhancements, • Coordinate with external calibration facilities to deliver seamless project execution, • Deliver engaging customer training courses at our Manchester facility, • Support internal training and capability development across the business, • Drive Smart Support performance, identifying improvements and enhancing service delivery, • Manage customer complaints through to resolution, ensuring continuous improvement What we’re looking for • Degree or equivalent in Engineering or a related field, • Experience within a technical, engineering, or instrumentation environment, • Knowledge of calibration processes and remote support tools, • Strong communication, presentation, and stakeholder engagement skills, • Excellent problem-solving and diagnostic capability, • Ability to work independently and collaboratively, • Professional and customer-focused approach, • COMPEx EX01–EX02 certification (desirable) Working at Endress+Hauser You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture. Ready to take the next step in your career? Apply now and be part of something exceptional.

Experience in education governance / exclusions / SEND within a school, Trust, or local authority. Strong knowledge of exclusions guidance, SEND, equality, and complaints processes. SEND, Equality & Exclusions Governance Specialist.

Tenant Liaison Manager Manchester - High Rise Remedial Works We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new roleAs the Resident Liaison Lead for the high-rise programme, you’ll be the day-to-day interface between residents, the Housing Association and the contractor’s delivery team. You’ll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You’ll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments. What you’ll need to succeed • Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred)., • Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically., • Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers., • Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements., • Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes., • Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives., • Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.What you’ll get in return, • Weekly Pay - Hourly or daily rate, • Option to be paid PAYE or Umbrella, • Full time hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4788105

Welcome to Thornley Groves, a trusted name in property across Manchester. We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture. Key Responsibilities: • Retain and grow the OME., • Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention., • Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns., • Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics., • Manage the Compliance & HMO/Licensing Team Leaders., • Ensure the business is complaint with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance., • Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance., • Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties., • Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations., • Take ownership of final responses to The Property Ombudsman (TPO) complaints, • Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success. Key Skills & Qualifications: • Extensive leadership experience in property management., • In-depth knowledge of law, compliance, and relevant legislation., • Proven track record of managing and developing high-performing teams., • Strong management and communication skills., • Excellent problem-solving abilities and a proactive mindset., • ARLA Propertymark qualification (or equivalent) is essential., • Strong organisational and time-management skills Join us and experience a workplace that truly values you. Apply today!

Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH WayAt Employment Hero, we’re proud of our unique DNA, which we call The EH Way. • We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission, • We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy, • We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale, • We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission, • We Live by Our Values - we role model our values 100% of the time, • We Expect High Performance - we set a high standard and we’re not satisfied with being average The roleWe're on the lookout for a standout Product Owner based in the UK to complement our existing team. This role will see you join a progressive company at the forefront of HR, Payroll, Recruitment, Onboarding, Benefits, Employee Engagement & Performance technologies, with the opportunity to grow and develop with us. You will be an integral part of our UK Product team, guiding your squad of engineers to deliver our product strategy as aligned to our company vision. Your responsibilities will include: Product Ownership & Delivery • Responsible for the delivery of the product vision and its success., • Translate the product vision and roadmap through to delivery, operation and continuous improvement., • Monitor and adapt the product vision and roadmap as constraints are identified, whilst staying true to the product vision. Backlog Management • Apply a strategic mindset to user story prioritisation and delivery., • Balance business goals, client expectations and customer desirability with what can feasibly be delivered (technically and within available time and budget)., • Represent the client, customer and brand in decision-making prioritisation during release and sprint workload planning., • Assist client product owners and client product managers during prioritisation sessions., • Able to identify, filter and prioritise customer complaints and feedback requests. Collaboration • Collaborate with engineers and product leadership team to plan, undertake and input results of testing and performance measurement into future release and roadmap planning., • Collaborate with our Product Designers to ensure we deliver best-in-class designs, and create appropriate user stories and acceptance tests., • Collaborate with Technical Architects and Developers to ensure the product vision and designed solutions are feasible and viable., • Work with Sales and Marketing to develop launch collateral with the aim of educating and sharing Product’s vision with customers and prospects alike., • Collaborate with Professional Services and Support teams to create rollout and implementation plans for existing customers. Communication • Concisely explain ideas, issues or project status to key stakeholders and the wider organisation at an appropriate level of business or technical detail., • Ensure product requirements are gathered accurately and are communicated transparently to your squad. Who you are • Undergraduate qualifications in Business Systems, IT, Engineering, or a quantitative discipline (e.g., Mathematics, Statistics, Economics) preferred. 2 - 5 years of relevant work experience as a Product Owner or in product management. • Experience working in a high-velocity product team., • Strong analysis skills, with experience interpreting data to inform product decisions., • Able to write well-defined specifications (PRDs) to clearly communicate expected product outcomes and set acceptance criteria., • Proven success working directly with engineers to build software products., • Track record of being able to critically analyse data samples and produce sensible insights to fuel product initiatives., • Experience working with big data is a plus!, • Hungry, creative, enthusiastic, and data-driven with a diverse skill set to thrive in an environment of fast growth and ambiguity., • Ability to work autonomously with minimal supervision., • Proven ability to align diverse cross-functional teams in a fast-paced, remote-first environment., • Possess excellent decision making and problem-solving skills., • Passionate about data and product management., • A track record of simplifying complex technical problems into actionable delivery phases. What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means • You will work remotely, with the flexibility to own your time and impact, • You will access cutting-edge tools to amplify your work, knowledge and outputs, • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life, • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies, • You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities, • Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026 We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Position Title: Sports Staff Department: Entertainment & Guest Activities Reports To: Sports Manager Position Summary Working onboard some of the largest cruise ships in the world, the Sport Staff leads and participates in a variety of Sports Deck and Cruise Director activities and duties such as climbing wall, Flowrider, in-line skating, golf simulator, volleyball, basketball, golf course, ping pong, shuffle board, theme nights, spot lights, gangway etc. by performing the following essential duties and responsibilities. RESPONSIBILITIES: • Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities., • Promotes and serves as Master of Ceremonies in Sports Deck activities, and Vitality programs. Issues equipment to guests for: climbing wall, in-line skating, golf simulator, Flowrider (FR class), volleyball, basketball, golf course, ping pong, shuffle board, etc., • Explains and demonstrates use of apparatus and equipment for: climbing wall, in-line skating, golf simulator, Flowrider and any other related activities., • Leads Vitality classes and events. Organizes and conducts tournaments. May serve or participate as master of ceremonies. Explains and demonstrates principles, techniques, and methods of regulating movement of body, hands, or feet to achieve proficiency in activity. Observes guests during activities to detect and correct mistakes., • Evaluates guests’ physical condition to participate in various sport and fitness activities., • Explains and enforces safety rules and regulations. Responds and reports any type of emergency., • Assembles and disassembles equipment and props required for activities. Returns items to storage area., • Performs regular inventory of all equipment and supplies. Determines if equipment requires replacement or repair., • Maintains the Sports Deck in a clean and orderly fashion. Posts current daily information, hours of operation, activities, etc. for the benefit of the guests. Adhering to USPH ship requirements., • Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction., • Prepares all required reports utilizing the computer equipment., • Attends meetings, training activities, courses and all other work-related activities as required., • Socializes with guests in public areas at all times in accordance with company standards. Visits guest lounges at specified times to converse with as many guests as possible in the time allotted., • Operates spotlight equipment for production shows according to instructions as needed, when stage staff are required to perform duties backstage. Attends mandatory rehearsals as required. REQUIREMENTS: • Minimum one year recent experience as physical fitness and/or recreational sports instructor with background with resorts, sports facilities or related recreational facilities required., • Minimum 21 years old, • Master of Ceremonies experience preferred., • Ability to coordinate and instruct recreational sports and activities for large groups and/or individual sessions., • Ability to provide one-on-one rock-climbing wall instruction. Rock climbing (manual belay) certification preferred., • Ability to provide one-on-one Flowrider instruction, Ultra Voyager Class only preferred., • Experience in the operation and maintenance of the Flowrider or other similar water park equipment, preferred for Ultra Voyager Class only., • Knowledge of the rules of basketball, volleyball, golf, ping-pong, shuffle board, etc., • Fluent ENGLISH language level, • Must be fully vaccinated for Covid-19 including booster. BENEFITS: • Work in one of the Top-Rated Workplaces, • Earn recognition and career advancement opportunities, • Travel around the World, • Experience working with more than 72 nationalities, • Permanent job with contract 6-8 months onboard followed by 60 days of vacation, • Save Money as you do not pay for food and accommodation on board, • Medical insurance provided during contract

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Aftercare Coordinator at DEX Construction (FEC) Reporting to the Aftercare Manager, Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards. About Us DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it. Responsibilities The duties of the Aftercare Coordinator include, but are not limited to: • Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period, • Log, track, and manage defects and snagging issues from receipt through to completion, • Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works, • Prioritise and schedule aftercare works to meet agreed timescales and service level agreements, • Conduct site visits and inspections to assess defects and verify completed remedial works, • Maintain accurate aftercare records, reports, and defect trackers, • Ensure all works comply with health & safety requirements and quality standards, • Manage warranty claims and liaise with warranty providers where required, • Support smooth transition from construction to aftercare and final project close-out, • Handle customer complaints professionally, aiming for timely and satisfactory resolution, • Provide regular updates to management on outstanding issues and performance metrics Personal Specifications The successful candidate will possess the following traits: • Previous experience in construction aftercare, customer care, or site coordination, • Good understanding of construction processes, defects, and remedial works, • Strong communication and customer service skills, • Ability to manage multiple issues simultaneously and work to deadlines, • Competent in using CRM Systems (Clixifix) for logging and tracking issues, • Trade background or technical construction knowledge - desirable, • Experience working on residential or mixed-use developments - desirable, • Familiarity with warranty providers (e.g. NHBC, LABC, Premier Guarantee) - desirable Benefits • Competitive salary, • Discretionary annual bonus, • Company Pension Scheme, • Private health insurance

£26,000 base + £10k–£20k OTE Full-time | Office-based | Sale, Manchester Are you driven, confident, and looking to kick-start or elevate your career in sales? This is your chance to join a growing organisation that powers hundreds of UK businesses with essential services - and they're on the lookout for ambitious people to join their high-performing retention team. No experience? No problem. If you're motivated, great with people, and eager to build real commercial skills, you’ll thrive here. The Role This is a fast-paced, high-energy B2B role where you’ll work with existing customers to renew their contracts, retain their business, and identify opportunities to improve their services. You’ll be the voice customers rely on - turning problems into solutions, renewals into long-term relationships, and conversations into commission. What you’ll be doing: • Handling inbound calls around renewals, service queries, complaints, and cancellations, • Making outbound calls to customers who may be considering leaving, • Retaining customers by resolving issues and delivering a great experience, • Renewing and upgrading existing services, • Spotting opportunities to add value across energy, water, telecoms, payments and insurance, • Liaising with internal teams to ensure customer issues are fixed quickly, • Owning your accounts and driving commercial success Who We’re Looking For Experience isn’t essential - attitude is. You're ideal for this role if you have: • Strong communication skills, • The drive and resilience to succeed in a competitive environment, • Confidence working across different systems, • A proactive, target-driven mindset, • Good organisational skills and attention to detail, • Customer service or client-facing experience (a bonus, not a requirement!), • The ability to calm, support and turn around challenging customer interactions What You’ll Get • £26k minimum base salary, • £10k–£20k realistic OTE, • Fully bespoke sales training delivered by expert coaches, • A supportive, energetic team culture with a focus on collaboration, • Annual performance bonuses and company awards, • Genuine career progression opportunities for high performers The Interview Process: Discovery Day - Thursday 26th March This is a one-stage, in-person process running from 9:30am to 5:00pm. You’ll take part in a Discovery Day - an engaging and interactive assessment where you can showcase your personality, potential, and sales ability. It’s designed to help you shine (not to catch you out!). If you impress, you could walk away with a job offer the same day.

About MoneyPlus We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. Why do we need you? Job Purpose: To provide excellent customer service by giving accurate, compliant, and customer-appropriate assistance and resolving enquiries through the correct processes. The Customer Service Agent manages day-to-day customer contact, delivers right-first-time guidance, maintains high-quality records, and ensures all outcomes align with company policy and regulatory standards. What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: • Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year., • Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events., • Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee., • Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes., • Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you. Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ Key Responsibilities: Individual: • Manage inbound customer enquiries via telephone, email, and digital channels, providing clear, accurate, and customer-appropriate advice in every interaction., • Resolve routine service queries and complaints at first point of contact wherever possible, following agreed processes and ensuring right-first-time outcomes., • Take ownership of assigned customer cases through to resolution, keeping customers updated in line with service standards., • Capture and maintain accurate and detailed customer records on CRM/internal systems, ensuring all notes, actions, and outcomes are logged correctly and are audit-ready., • Identify when issues fall outside your authority or experience and escalate promptly with full context to the appropriate Advisor/Team Leader., • Communicate customer options, next steps, and required actions in a way that supports understanding and good decision-making., • Meet personal performance targets including quality, productivity, call handling, and resolution KPIs., • Ensure all actions comply with FCA expectations, data protection, and internal policy, including correct handling of vulnerable customers., • Build knowledge of products, services, and processes to continuously improve the advice and support provided to customers. Shared: • Contribute to a supportive team environment, sharing learning and best practice to improve consistency and customer outcomes., • Support cross-team cooperation by providing clear handovers, background, and case notes when customer needs span multiple areas., • Promote a customer-first culture aligned to company values and expected service behaviours., • Actively participate in team briefings, training, and improvement activity to enhance service quality., • Provide constructive feedback on recurring issues, process gaps, or customer insights to help drive service improvements. Compliance and Limits to Authority Compliance • Ensure all customer interactions comply with FCA standards, internal governance, and data protection requirements., • Promote a culture of transparency, fairness, and correct customer outcomes. Limits to Authority • Authorised to resolve standard customer service queries and complaints within agreed, • procedures., • Any non-standard outcomes, high-risk cases, or complaints requiring exceptions must be, • escalated to an Advisor/Team Leader. What skills and experience do we need you to have? Essential • Customer-facing experience (contact centre, retail, hospitality or similar)., • Strong verbal and written communication., • Basic working knowledge of CRM or customer databases., • Understanding of confidentiality and data protection requirements. Desirable • Experience working in regulated financial services., • Exposure to complaint handling or onboarding/KYC processes. Our Values We’re Always Ready • Technical Knowledge: Good understanding of IVA processes, regulatory requirements and compliance standards., • Attention to Detail: Ensures high levels of accuracy and completeness in all case reviews., • Continuous Learning: Keeps knowledge up to date with changes in regulation and internal processes. We Raise the Bar • Quality Focus: Maintains high standards of accuracy and compliance in all outputs., • Accountability: Takes ownership of work and ensures deadlines and expectations are met. We Work as One • Collaboration: Works effectively with colleagues, clients, and stakeholders to achieve shared goals., • Communication: Communicates clearly and professionally, both written and verbal. We Treat People Right • Customer Focus: Provides helpful, accurate support to internal teams and customers., • Professionalism: Maintains a positive, respectful and reliable approach in all interactions., • Supportive Approach: Willing to assist with team workload and contribute to shared success. Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Five Guys Perks – employee discount program. Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way. INCREDIBLE CAREERS WITH FIVE GUYS.

This regulatory organisation manages cases relating to concerns and complaints.Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.Respond to customer complaints and concerns via telephone and in writing, including enquiry

We're looking for a confident customer service advisor to join our client as a Credit Controller. Experience in Credit Control, Customer Service, Complaints Handling, or a similar role.

Quality, Risk and Governance Director for a Family Nursing Home Group. Location: North West England (North Travel) Salary: Competitive + Benefits We are recruiting for an experienced Quality, Risk and Governance Director to join a growing healthcare and social care provider with services located nationally across the UK. This is a senior leadership opportunity for an accomplished professional with a strong background in quality assurance, clinical governance, regulatory compliance, and operational improvement within care home or healthcare environments. The successful candidate will lead the organisation’s quality and governance strategy, ensuring the highest standards of care, compliance, safety, and continuous improvement across all services. Key Responsibilities • Lead and oversee the organisation’s quality, risk, and governance framework across all services nationally, • Ensure compliance with CQC regulations, safeguarding requirements, and all relevant legislation, • Develop and implement quality assurance systems, audits, and governance processes, • Monitor service performance, identify risks, and implement effective improvement plans, • Support operational teams to achieve and maintain high-quality care standards, • Lead investigations relating to incidents, complaints, safeguarding, and regulatory concerns, • Produce governance reports and present findings to senior leadership and board-level stakeholders, • Drive a culture of continuous improvement, accountability, and person-centred care, • Support services through inspections and regulatory visits, • Develop policies, procedures, and best practice guidance across the organisation, • Provide leadership, coaching, and support to regional and home management teams Requirements • Proven experience in a senior quality, governance, or compliance leadership role within healthcare or social care, • Strong working knowledge of CQC standards, governance frameworks, and regulatory compliance, • Experience supporting multiple services across a large geographical area, • Registered Nurse qualification desirable but not essential, • Excellent leadership, analytical, organisational, and communication skills, • Ability to manage complex investigations and implement sustainable improvements, • Experience working with elderly care, nursing homes, dementia care, or specialist care services preferred, • Full UK driving licence and willingness to travel nationally What’s on Offer • Senior leadership opportunity within a growing organisation, • Competitive salary and benefits package, • Autonomy to shape and influence quality and governance strategy, • Opportunity to make a significant impact across national services, • Supportive executive leadership team, • Long-term career progression opportunities For a confidential discussion or to apply, please get in touch.

Data Protection Consultant Salary: £40,000 – £50,000 (DOE) Hours: Monday to Friday, 9:00am to 5:30pm (37.5 hours per week) Location: Hybrid or remote. You may work from home or at our offices in Bedford Heights, Brickhill Drive, Bedford, MK41 7PH About Us. Privacy Helper is the data protection brand of DAMM Solutions Group Ltd. Established in 2017, our Privacy Team has become one of the UK’s leading privacy consultancies, working with clients across a wide range of sectors both nationally and internationally. In 2024 we began an exciting new phase of growth, setting ambitious plans to guide our business over the next five to ten years. As part of this expansion, we are seeking an experienced Senior Data Protection Consultant to join our team. What we do. We deliver a broad range of data protection and privacy services including gap analyses, remediation projects, outsourced DPO services and, more recently, advisory work on the adoption of emerging technologies such as artificial intelligence. Our work also involves data protection impact assessments (DPIAs), responses to data subject access requests (DSARs), data breach management, staff training and policy development. The Role We are looking for someone who takes a pragmatic, risk-based approach to data protection and understands how to adapt their advice to the client’s risk appetite. You should be commercially aware, passionate about your work and have excellent account management skills. You will manage your own portfolio of clients, prioritise your workload effectively and deliver high quality results to agreed timescales. While you will work independently, you will also contribute to the wider team’s projects and support colleagues as needed. A confident communicator, you should be comfortable engaging with senior leaders in companies of all shapes, sectors and sizes. This role may involve travel within the UK and overseas. A full UK driving licence is required. Key Responsibilities. • Provide informed advice and recommendations on compliance with UK GDPR, DUAA, PECR and FOI, • Review and develop data protection policies and procedures, • Identify business processes and systems relevant to data protection compliance, • Review commercial agreements and data processing contracts, • Manage complex queries such as subject access requests and data breaches, resolving issues efficiently, • Design and deliver staff training programmes to build a culture of privacy awareness, • Support clients with DPIAs, records of processing (ROPAs), legitimate interest assessments and policy drafting, • Represent clients when liaising with supervisory authorities in the event of complaints or breach notifications, • Promote best practice and act as a trusted point of contact for data protection matters, • Deliver and support completion of the Data Security and Protection Toolkit (DSPT) for clients in the health and social care sectors, ensuring submissions meet NHS and ICO requirements About you. Essential: • At least five years’ experience in a data protection role, ideally including client management, • Strong account management and communication skills, • Confidence in presenting to clients both online and in person, • Excellent time management and organisational skills, with experience of using CRM tools, • Proven experience delivering data protection work such as DSARs, breaches and DPIAs, • Ability to explain complex privacy concepts to senior stakeholders Desirable: • A degree in a relevant discipline or a professional qualification such as CIPP/E, • Knowledge of cyber security principles, • Awareness of global data protection laws. Why join us? You will be part of a growing consultancy where your expertise will help shape the future direction of our business. We value professionalism, trust and a commitment to helping clients navigate data protection challenges in an ever-changing digital landscape. Interested? Apply today or get in touch for an informal conversation.

An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all. About the Company Our client is a long‑established, highly respected Mortgage Brokerage based in Southampton. The company have a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market. About the Role As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice. Key Responsibilities In this role, you will: • Maintain, embed and oversee all requirements within the company’s Training & Competence scheme., • Conduct adviser observations across all product areas, identifying developmental needs, • Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes., • Create, implement and manage adviser development plans, • Provide ongoing coaching to enhance advice quality and strengthen adviser capability., • Facilitate and deliver induction training aligned to the T&C scheme., • Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey., • Ensure accurate, timely T&C record keeping and support first‑line defence activities., • Respond appropriately to complaints in line with company policy., • Promote and uphold high standards of conduct, customer focus and compliance across all activities. Skills & Experience • Minimum 2 years’ experience within a Regulated Mortgage environment, • At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role., • Strong understanding of FCA regulation and the UK regulatory environment., • Effective communicator with strong relationship‑building skills., • Highly organised, detail‑focused and able to work to challenging deadlines., • Confident in providing constructive challenge and working both independently and collaboratively., • CeMAP or equivalent qualification & a formal compliance qualification (Desirable) Package • Salary up to £43k, • Remote work, • Career development opportunities within a respected, growing organisation. Why Apply? If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression. You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.

AskRose is a HMRC-registered tax agent which works tirelessly to help the UK State Pensioners check if they could potentially be due an increase to their State Pension payments after years of underpayments due to missing information on their National Insurance records and HRP credits. As we continue to support those affected, we’re also looking to expand our own team to meet this incredible demand for help and guidance: we’re looking for an experienced Senior Operations Executive to join our growing in-house team based in Altrincham, Manchester. Helping ensure every case is tracked, progressed, handled and closed efficiently and effectively, you will play a key part in our entire operations. Key Responsibilities: • Maintain the CRM as the single source of truth across all case pipelines, • Ensure every case has accurate stage, status, and outcome data, • Build and maintain operational reporting dashboards, • Support the Operations Director in their role as CRM product owner: drafting briefs, managing the backlog, liaising with our development partner, and co-ordinating releases, • Identify and implement AI and automation opportunities, • Maintain integrations between CRM, dialler, SMS/email, payments, and reporting, • Run automated comms journeys across email, SMS, and post, • Manage the pre-collections comms layer; hand off to Credit Control when cases enter formal recovery, • Continuously test and optimise messaging for response rates and complaint rates, • Day-to-day management of the inbound mailroom relationship, • Co-ordinate with outbound mail providers, • Drive postal volumes down through digital-first comms wherever compliant, • Support the build-out of the wider operations team as volume scales, • Act as a key point of escalation for operational issues before they reach the Operations Director What We’re Looking For: To succeed in this role, you will ideally have experience in one of the following fields: • Experience serving as an Operations Manager, • Experience working in high-volume consumer claims firm, such as PPI, packaged bank accounts, motor finance commission or plevin, handling 100k+ case books in your field, • Previous Senior Operations or CRM experience at an FCA-regulated complaints handler or claims management company, • Operations-side founder of a smaller claims or legal-tech business looking to plug into a bigger, funded platform You Can Boost Your Application With: • Demonstrable experience as CRM product owner or CRM lead, • Hands-on understanding of automation tooling: workflow engines, SMS/email platforms, and ideally LLM-based automation, • Experience working alongside or managing external development teams, • Comfort with reconciliation, audit trails, and regulated claims processes, • Numeracy skills: you can read a P&L line for their function and defend the cost-per-case, • Exposure to HMRC, DWP, or wider government-claims, • Experience and knowledge of welfare-benefits or state-payment claims, • Prior experience scaling a function from 50k to 500k cases What We Can Offer You: • Salary: £50,000 - £55,000 per annum, • 23 days annual leave, • Opportunities for personal and professional growth, • Team socials and training programmes, • On-site gym and shower facilities

Solicitor – Commercial Litigation Hybrid Working | Award-Winning Top 150 Law Firm Are you a motivated Litigation Solicitor looking to develop your career within a highly regarded Commercial Litigation team? We’re working with a firm who're looking for a talented Solicitor (0–2 years PQE, although more experienced candidates are also encouraged to apply) to join a growing Commercial Litigation department. This is an excellent opportunity to work on a broad range of civil and commercial disputes, with a particular focus on property-related litigation, within a supportive and collaborative environment. The Role This is a varied and fast-paced position where you’ll manage your own caseload while working alongside experienced colleagues across the firm. You’ll provide practical, commercially focused legal advice and represent clients professionally throughout the litigation process. Your responsibilities will include: • Managing a caseload of commercial and civil litigation matters, including property disputes, • Advising clients via phone, email and face-to-face meetings, • Drafting pleadings, correspondence and legal documentation, • Preparing matters for court, including liaising with Counsel and meeting court deadlines, • Representing clients in court where appropriate, • Ensuring compliance with SRA rules, risk management procedures and internal policies, • Managing billing, time recording, disbursements and debtors effectively, • Delegating work appropriately to support efficiency and team development, • Identifying cross-referral opportunities across the firm, • Delivering excellent client care at all times About You We’re looking for a confident and organised Solicitor who thrives in a busy litigation environment and enjoys building strong client relationships. You will have: Essential • Qualified Solicitor with a current practising certificate, • 0–2 years PQE (applications from more experienced candidates are welcome), • Experience handling your own civil and/or commercial litigation caseload, • Strong knowledge of litigation law and procedure, • Excellent drafting and advocacy skills, • Good understanding of Solicitors Accounts Rules and professional conduct obligations, • Strong organisational and time-management skills, • Confidence using IT systems and legal technology, • A proactive, flexible and commercial approach Desirable • Experience using case management systems, • Exposure to property-related disputes, • Experience supervising or mentoring junior colleagues, • Familiarity with complaints handling and client care procedures Why Apply? This is an opportunity to join a respected and forward-thinking legal team with a strong reputation for excellence in litigation and client service. The firm offers a supportive, inclusive culture where colleagues are trusted to do their best work while maintaining a healthy work–life balance. Applications are welcomed from candidates from all backgrounds, and workplace adjustments or support can be discussed throughout the recruitment process. Benefits • Hybrid working, • Generous annual leave increasing with service, • Salary sacrifice pension scheme, • Life assurance, • Early monthly pay scheme, • Enhanced maternity & paternity pay*, • Holiday buy & sell scheme*, • Wellbeing support package, • Free parking, • Cycle to Work scheme, • Retail discounts & cashback schemes, • Social events & colleague clubs, • Reward & recognition initiatives *Service-length conditions apply. If you’re looking to build your litigation career within a collaborative and ambitious team, we’d love to hear from you.

AskRose is a HMRC-registered tax agent which works tirelessly to help the UK State Pensioners check if they could potentially be due an increase to their State Pension payments after years of underpayments due to missing information on their National Insurance records and HRP credits. As we continue to support those affected, we’re also looking to expand our own team to meet this incredible demand for help and guidance: we’re looking for a Payments Collection Officer to join our growing in-house team based in Altrincham, Manchester. As part of the Credit Control team, your job will focus on converting won claims into collected cash, keeping every case moving until it’s either paid, disputed or escalated. Key Responsibilities: • Call government departments to chase the status of outstanding payments to our customers, • Track expected payment dates, log responses, and feed updates into the CRM, • Escalate stalled or rejected payments to the Credit Control Manager, • Contact customers across the full collections journey: outbound calls, structured email cycles, SMS, and letters, • Confirm receipt of payment from the relevant government body and arrange settlement of our fee, • Negotiate sensible repayment plans where appropriate, within Credit Control Manager guidelines, • Handle inbound calls, emails, and post from customers regarding payment, fee queries or disputes, • Own a portfolio of cases end-to-end, keeping every case progressing with no case left dormant, • Maintain accurate, audit-grade notes in the CRM on every interaction, • Refer disputes, complaints, and complex cases (deceased estates, deputyships, vulnerable customers) to the Credit Control Manager promptly, • Follow the vulnerability framework on every call: spot signs, adapt approach, escalate where needed, • Stay within Consumer Duty principles and the agreed Terms of Engagement at all times, • Keep call recordings and written correspondence to standard What We’re Looking For: To succeed in this role, you will ideally have experience in one of the following fields: • Credit controller or collections agent at a claims firm, legal services business, lender, utility, telecoms company, or DCA, • Customer service or contact centre agent who has handled payment-related calls in a regulated environment, • Anyone with strong outbound calling experience and a track record of converting conversations into cash Experience & Skills • 2+ years’ experience in collections, credit control, or payment-focused customer contact, • Confident, professional telephone manner, • Comfortable making 60+ outbound calls a day, • Strong written communication for email, SMS, and letter chase, • Strong written, verbal and numerical skills, • Comfortable working and logging information in a CRM You Can Boost Your Application With: • Experience dealing with elderly or vulnerable customers, • Experience speaking to government departments or large institutions on customer matters, • Familiarity with Consumer Duty or FCA-style compliance frameworks What We Offer You: • Salary: £28,000 – £32,000 per annum (dependent on experience), • KPI driven bonuses, • 25 days annual plus bank holidays, • On-site gym and shower facilities

On behalf of Ofsted, we are looking for Complaints Case Manager x2 (Inside IR35) for a 6 month contract which starts with training which is up to 6 weeks in the Manchester office for the full 5 day week then its a hybrid role so is then 3 days in the office.

Job Advert Head of Safeguarding and Compliance About the role We are looking for an experienced and credible Head of Safeguarding and Compliance to lead on safeguarding, regulatory compliance and complaints across Me

The day-to-day As a Team 247 Inbound Complaints Executive you'll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve. Have previous experience in complaints or case management 2. That looks like: * Responding to - and resolving - both non

Your New OrganisationThis regulatory organisation manages cases relating to concerns and complaints.Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.Your new role * Respond to customer complaints and concerns via teleph

The role involves promoting compliance, investigating complaints, and analyzing performance data to ensure customer satisfaction. Ideal candidates will have knowledge of FCA and Lloyd’s complaint procedures and complaints handling experience in the insurance industry. The position offers a full-ti

The role involves overseeing operations related to customer complaints, ensuring fast and fair resolutions while maintaining brand reputation.

Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go-to person for our customers, guiding them through their SEFE journey with a customer‑centric approach.From answering inquiries via phone and email to handling complaints,

Own customer complaints end-to-end, delivering fair, timely and effective resolutions in line with FCA DISP and good customer outcomes. Proven experience managing customer complaints with confidence and professionalism, with a strong understanding of FCA DISP complaint-handling requirements.

A leading car finance company in Manchester seeks a Regulated Complaints & FOS Manager to oversee FCA regulated complaints and ensure compliance with regulations.

This role focuses on outstanding customer relations and compliance with regulatory standards, with responsibilities like handling complaints and coaching team members. Jonathan Lee is seeking a Financial Services Agent in Manchester, offering a vibrant work environment.

The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, inv

The team sits within Central UK Risk Management alongside other specialist risk and compliance functions. At least two years of professional work experience in a relevant role such as complaints handling, incident management, quality control/assurance, risk management, legal or compliance. At Ernst

Arch in Manchester is looking for an experienced compliance and complaints handling professional to ensure regulatory adherence and enhance customer outcomes. The ideal candidate will have strong analytical and interpersonal skills, ideally degree-educated, with experience in the insurance industry.

Asa Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements. Alongside this, you’ll use complaints data and insight to identif

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with th

Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally. Always adhere to brand standards, licencing laws and all company policies and procedures. By taking on a full-time role as a bar and waiting apprentice under the supervision of o

The 5* Lowry Hotel is recruiting for the exciting role of Housekeeping Supervisor. This Supervisory role will also deal with any problems or complaints whilst on duty and assist with any guest requests. The ideal candidate will have previous experience as a Housekeeping Supervisor, great leadership

JaJa Finance Ltd is seeking a Customer Service Agent in Manchester to drive exceptional customer experiences. Successful candidates will demonstrate strong problem-solving skills and a commitment to delivering good customer outcomes. This role requires managing customer complaints effectively and pr

Arch Insurance (UK) Limited in Manchester is seeking a skilled complaints manager to ensure compliance and handle customer complaints effectively. Ideal candidates will have complaints handling experience within the insurance industry and ideally a relevant degree.

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.TP and client values will be displayed at all times.Work within current standar

Working within the Complaints team to oversee the Global Complaints process across 50 insurance products.Act as the subject matter expert on complaints issues; work with DCAs, Coverholders and internal claims and underwriting staff to ensure full adherence to our complaint handling responsibilities.

Successful candidates will be part of a wider Council tax function that collects over £230m annually in Council Tax. The Corporate Revenues Service is recruiting five Technical Officer roles to assist the Council Tax Service in the handling of casework, complaints and quality checking. Housing bene

Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing busi

Own customer complaints end‑to‑end, delivering fair, timely and effective resolutions in line with FCA DISP and good customer outcomes. Proven experience managing customer complaints with confidence and professionalism, with a strong understanding of FCA DISP complaint‑handling requirements.

To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work. Create dashboards to provide insight to internal

Job Ref: DAL5009 Branch: Maldron Hotel Manchester Cathedral Quarter Location: Maldron Hotel Manchester Cathedral Quarter, Salford Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 27/05/2026 Closing date: 29/06/2026 Breakfast Supervisor / Duty Manager (Maldron Hotel Manchester Central - Cathedral Quarter) - Full-Time With access to the Dalata Academy, you'll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth. This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. You will also play a key role in the day-to-day operational management of the hotel as Duty Manager, ensuring exceptional guest service, smooth hotel operations, and effective communication across all departments. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group! Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy to support your career journey 30% off the Friends & Family rate Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Job Monitor standards of work to ensure the highest quality of guest service throughout the hotel. Lead, support, train, and motivate the breakfast and Food & Beverage team. Support the Senior Management Team in the strategic and operational running of the hotel. Assist in achieving departmental targets in line with overall hotel objectives. Support and oversee conferences, events, and daily operations to ensure excellence in service at all times. Take responsibility for Duty Manager shifts, overseeing the smooth operation of the hotel and acting as the main point of contact for guests and staff. Handle guest queries, feedback, and complaints professionally and efficiently, ensuring guest satisfaction at all times. Ensure compliance with hotel policies, health & safety procedures, and security standards. Coordinate with all hotel departments to ensure effective communication and seamless guest experiences. Ensure the restaurant and public areas are maintained to the highest standards. Support the management team with opening/closing procedures, shift handovers, and emergency situations when required. What You Will Need Experience in a Food & Beverage supervisory role within a hotel environment. Previous Duty Manager or supervisory hotel operations experience is desirable. Experience in conferences and events is an advantage. Excellent leadership and organisational skills. Experience in training and developing team members. Strong problem-solving and decision-making abilities. High standards and attention to detail. An excellent focus on customer service and guest satisfaction. Flexibility to work shifts, including weekends and evenings. About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Our newly built four-star hotel, ideally located just minutes' walk from the legendary Arndale Shopping Centre, Manchester Victoria Station and the Manchester Arena. . Maldron Hotel Manchester Cathedral Quarter is conveniently close to the city's most dynamic business districts, exciting shopping and star attractions, such as the AO Arena and the Coop Live Arena. Settle into our modern, comfortable, and spacious rooms, or fit in a workout at the gym. Then head down to our warm, welcoming Grain & Grill bar and restaurant, open all day for moreish meals, satisfying snacks and delicious drinks. TPBN1_UKCT

Structured, quality-led environment | No weekend working | Clear progression and training | Hybrid working after probation If you are experienced in Customer Service Advisor and are seeking a new challenge this could be the opportunity you are looking for. This role involves being first point of contact working in regulated environment where customer outcomes come first. You’ll be trusted to manage queries properly, resolve issues thoroughly, and provide a consistently high standard of service. This is a well-structured role with clear processes, ongoing training, and realistic expectations. You’ll join a supportive team focused on long-term development, giving you the opportunity to build capability and progress within a stable, regulated business. Package & Benefits for the Customer Service Advisor: • Salary £30,000 per annum. • Monday to Friday office hours with no weekend requirement and hybrid working after probation. • Annual salary reviews. • 23 days holiday plus 8 bank holidays. Plus a rising holiday entitlement. • Annual company bonus. • Study support. • Ongoing training and internal progression opportunities. • Team-based incentives and social events. About the Company This organisation operates within a regulated environment where customer service, compliance, and consistency are central to how the business operates. They invest heavily in employee development, structured processes, and creating a stable, supportive working culture. Key Responsibilities for the Customer Service Advisor: • Handle inbound customer queries, providing clear, accurate, and compliant guidance. • Manage complaints through to resolution, ensuring fair customer outcomes and accurate documentation. • Maintain consistent communication across phone, email, and written correspondence. • Work within defined regulatory and operational processes at all times. About You • Experience within a inbound customer service environment with KPIs. • Proven experience managing customer queries or complaints through to resolution. • Experience working within regulated or process-driven environments. If you’re looking for a customer service and meet the criteria, click apply with your most recent CV. JL_FIN

Case Advisor Manchester City Centre Hybrid working, min 2 days per month in the office Full-time, 35 hours per week On-going temporary contract which could lead to a permanent opportunity £17.29 per hour Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre. Duties will include: Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication Arrange and lead initial enquiry meetings with customers Review, analyse and summarise complex case information Manage your own caseload, working closely with colleagues across the organisation Support customers by arranging and recording complaint calls where needed Follow safeguarding procedures to protect children and vulnerable adults Provide cover and assistance to team members as required Any other reasonable duties as may be assigned from time to timeWe are looking for candidates with: Experience of dealing with complaints and providing advice and guidance via telephone, email and letter Excellent customer service skills with a sensitive and professional approach Strong written and verbal communication skills, with the ability to adapt your style Ability to manage workloads effectively and meet deadlines Must be able to work independently and as part of a wider team Understand GDPR and data protection Experience of relevant software and advanced Excel Great organisational ability and attention to detail Additional Requirements: A standard criminal record check via the Disclosure and Barring Service is required Benefits: Weekly pay Work/life balance 30 day's holiday allowance + bank holidays after 12 weeks on assignment! If you are interested and meet the above criteria, please apply now or call the branch on (phone number removed) if you have any queries. Due to the high volume of CV's we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion. Office Angels is an equal opportunity employer Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website