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Responsive Repairs Manager Location: Greater Manchester (hybrid / on-site across housing stock)Salary: Competitive, dependent on experienceContract: 3 months About the Role We're looking for an experienced Responsive Repairs Manager to lead the delivery of a high-quality, customer-focused repairs service across a diverse housing portfolio. You'll be responsible for ensuring responsive and emergency repairs are completed safely, efficiently and right first time, while meeting service standards, budgets and regulatory requirements. This is a key leadership role with real impact on residents' homes and satisfaction. Key Responsibilities • Lead and manage the day-to-day delivery of a responsive and emergency repairs service, • Ensure repairs are completed within agreed timescales, budgets and KPIs, • Champion a customer-first approach, driving high levels of resident satisfaction, • Act as an escalation point for complex repairs, complaints and service failures, • Ensure full compliance with health & safety legislation and housing standards, • Manage and monitor contractor performance to ensure quality, safety and value for money, • Control budgets and identify opportunities for efficiencies and service improvement, • Lead, motivate and develop a team of supervisors, operatives and support staff, • Proven experience managing a responsive repairs service, ideally within social housing or a similar environment, • Strong knowledge of building maintenance, housing repairs and contractor management, • Excellent understanding of UK health & safety legislation, • Experience managing budgets and delivering value for money, • Confident people manager with the ability to lead and develop high-performing teams, • Strong communication, organisation and problem-solving skills To discuss the finer points of this fantastic opportunity and request a copy of the job description please don't hesitate to contact me directly on or email

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doing • You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ;, • You will encourage feedback from customers, recording and responding to any complaints and compliments;, • You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;, • You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels., • You will follow financial procedures and take responsibility for all monies held and received;, • You will be responsible for communal cleaning and void cleaning, along with the wider team. What you’ll need • Qualified to minimum level 2 in English and Maths, • Evidence of IT skills, • Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner., • The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills., • Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail., • Effective liaison with colleagues and other stakeholders to give or find information to resolve problems., • Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment • Pension¦DC Scheme (up to 10% contribution from both colleague and Great Places), • WPA¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates ., • Wage Stream¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doing • You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;, • You will encourage feedback from customers, recording and responding to any complaints and compliments;, • You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;, • You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels., • You will follow financial procedures and take responsibility for all monies held and received;, • You will be responsible for communal cleaning and void cleaning, along with the wider team. What you’ll need • Qualified to minimum level 2 in English and Maths, • Evidence of IT skills, • Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner., • The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills., • Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail., • Effective liaison with colleagues and other stakeholders to give or find information to resolve problems., • Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment • Pension¦DC Scheme (up to 10% contribution from both colleague and Great Places), • WPA¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates ., • Wage Stream¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

This is an excellent opportunity to start your analytics career within a large, well-established financial services organisation that has invested heavily in its data and analytics capability. Data sits at the heart of decision-making, and the business has a strong track record of developing analysts from graduate level through to senior roles. The team sits within a newly formed Retail Pricing & Analytics function, which is growing and evolving. Once fully staffed, the wider analytics group will be around 20 people, offering strong peer support, mentoring, and long-term progression. Manchester - Hybrid (2 days in office, moving to 3 by end of year)Salary: £30,000 Where you'll sit • Part of a Retail Pricing & Analytics function, • Embedded in one of four core Retail teams:, • Risk & regulatory reporting, • Service / operations & complaints, • Claims data & insight, • Performance / trading analytics, • Working closely with senior analysts, managers, and an advanced analytics function (data science-led) Most of your work will be outside of Power BI. The focus is on understanding business questions, breaking them down logically, preparing and structuring data, and writing code to reach a solution. Power BI is then used to tell the story rather than do all the heavy lifting. What you'll be doing • Working with business stakeholders to understand reporting and insight needs, • Breaking down ambiguous or complex problems into clear, logical steps, • Manipulating and preparing data using Python (Databricks environment), • Working within existing DevOps code repositories, • Contributing to a trusted "gold layer" of standardised data, • Producing insight that feeds into Power BI dashboards, • Partnering closely with senior analysts and managers for learning and developmentWhat they're looking forCore requirements (critical), • Strong logical reasoning and problem-solving skills, • Degree in a numerical or analytical subject, such as:, • Maths, • Physics, • Engineering, • Economics, • Similar disciplines, • Some exposure to coding or statistics:, • Python preferred, • R or MATLAB acceptable from degree work, • Ability to explain how you would approach a problem, not just write code, • Internships, placements, or relevant work experience, • Experience working with multiple datasets, • Take simple business requests and understand the data behind them, • Begin building coding solutions with support from senior team members, • Use Power BI to communicate insight clearly, • Show steady improvement in:, • logical thinking, • coding confidence, • business understandingTraining & development, • Structured training in Python and Power BI, • On-the-job domain learning, • Buddy system within the team, • Access to certifications and learning resources, • Demonstrated, realistic progression pathsLocation & culture, • Manchester-based role, • Hybrid working:, • Currently 2 days per week in office, • Moving to 3 days by end of year, • No fixed days - flexible, • Young, social office with many graduates and junior analysts, • Many choose to come into the office more than required, • Occasional fully-expensed travel to a second UK office (roughly quarterly, usually social)Why apply, • Strong, recognisable financial services organisation, • Genuine graduate development culture, • Managers who progressed internally, • Analytics role focused on thinking and problem-solving, not just dashboards, • Collaborative, supportive team environment, • Clear long-term career opportunities

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you’ll be doing • To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;, • To assist customers to access other agencies and their services and the services within the wider community;, • To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers., • To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;, • To encourage feedback from customers, recording and responding to any complaints and compliments;, • To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;, • To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;, • To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures; What you’ll need • Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards, • Qualified to minimum level 2 in English and Maths What we need from you • You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects., • Empathy with our tenants and residents and willingness to deliver exceptional customer service;, • Experience of working in Housing Management is desirable., • Experience of using a strength based approach to assist customers to achieve their goals is desirable., • Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service., • The ability to develop and project a positive image of Great Places through personal, written and verbal skills., • Experience of administration and recording procedures, with an in depth understanding of confidentiality., • Ability to engage and to build relationships with partnering or potential partner agencies or organisations., • Experience and understanding of safeguarding., • Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail., • Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems., • Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem., • Demonstrable coaching skills in promoting independence., • Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment • Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places), • WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates ., • Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Head Of Compliance \n\n Competitive Salary Plus Bonus & Benefits \n\n Yorkshire (With Hybrid Working) \n\n Haggerty Jaques is delighted to be instructed on a sole agency basis to recruit a Head of Compliance for this innovative law firm. \n\n \n\n The Opportunity \n\n \n\n This is a senior, high-impact role at a particularly exciting stage of the organisation’s growth. \n\n \n\n Operating at the intersection of legal services, risk management and digital innovation, the business supports a large and diverse client base across the UK. As it continues to scale, there is a clear focus on strengthening governance, enhancing operational discipline and ensuring a robust, forward-looking compliance framework. \n\n \n\n Reporting directly to the Director of Legal Services, you will take ownership of the compliance and professional standards function - hands-on initially but having a greater strategic focus as the business evolves. \n\n \n\n The Role \n\n \n\n You will lead and shape the organisation’s approach to legal compliance, risk, and governance, ensuring alignment with a complex and evolving regulatory landscape. \n\n \n\n Key responsibilities will include: \n\n \n\n\n\t \n\n The Ideal Candidate \n\n \n\n We are open to a range of backgrounds for this role. You may be: \n\n \n\n\n\t \n\n\n\t \n\n This is a genuinely exciting opportunity to lead and develop a compliance function within a business that is doing things differently. \n\n \n\n You will play a key role in: \n\n \n\n\n\t \n\n Haggerty Jaques is committed to promoting equality and diversity. We encourage applications from all qualified individuals, regardless of background. \n\n \n\n \n\n

Complaints Handler Salary: £23,000 - £30,000 DOE Hours: Mon-Fri (9am-5pm) or (8am-4pm) (1hr lunch) (2x 10 minute breaks) Contract: Permanent Location: Wythenshawe - fully office based We are looking for a Complaints Handler to join a well established financial services team based in Wythenshawe. This is a hands on role where you will take ownership of customer complaints and ensure fair, timely, and co... ZIPC1_UKTJ

We are partnering with a leading pharmaceutical organisation seeking an experienced Final Medical Signatory Manager to join a high-performing Medical Affairs function supporting innovative therapies across Europe. This role sits at the intersection of Medical, Compliance, and Commercial teams, ensuring that all promotional and non-promotional activities meet the highest ethical, scientific, and regulatory standards while enabling effective external engagement. Key Responsibilities • Act as Final Medical Signatory, reviewing and certifying promotional and non-promotional materials in line with ABPI Code, applicable legislation, and internal compliance standards, • Provide pragmatic, risk-based medical and compliance guidance to brand teams from concept through execution, • Partner closely with Medical Affairs, Marketing, Market Access, Medical Information, Legal, Compliance, and Regulatory teams, • Identify and manage Code-related risks, escalating complex issues where appropriate, • Support response preparation for Code cases, complaints, and internal/external audits, • Deliver Code of Practice training and compliance education to cross-functional stakeholders, • Develop and maintain internal guidance documents and policies to support compliant decision-making, • Maintain current expertise in regulatory requirements, Code updates, and industry precedents, • Act as a trusted advisor to internal teams, enabling compliant innovation and efficient ways of working, • Promote a strong culture of ethics, integrity, and continuous compliance improvement Required Experience • Minimum 4 years’ experience as a recognised Final Medical Signatory notified to relevant regulatory authorities, • Extensive knowledge of pharmaceutical Codes of Practice (ABPI/EFPIA/IFPMA), • Strong experience reviewing materials via approval systems (e.g. Veeva PromoMats or equivalent), • Demonstrated experience supporting audits, internal monitoring activities, and Code complaints, • Ability to interpret clinical data and rapidly assimilate new therapy areas, • Experience operating within complex, matrix pharmaceutical environments Skills & Competencies • Excellent scientific judgement and attention to detail, • Strong decision-making and risk assessment capability, • Outstanding communication and stakeholder influencing skills, • Ability to manage high volumes of work within tight timelines, • Strong project management and organisational skills, • Collaborative mindset with proven cross-functional partnership experience, • High ethical standards and commitment to compliant engagement Why Consider This Role? • Opportunity to act as a senior medical compliance expert within a collaborative European environment, • Broad strategic exposure across Medical, Commercial, and Global stakeholders, • Influence compliant scientific communication across innovative therapy areas, • Work within a culture focused on integrity, patient impact, and continuous improvement

Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture. Apply now to the Food Safety and Quality Specialist position on our growing Quality team and be a part of our exciting journey! Job purpose The Food Safety & Quality Specialist (UK) is responsible for managing and maintaining UK food safety and quality systems to ensure full compliance with BRCGS standards and customer requirements. This role acts as the primary UK quality contact for audits, customer complaints, and quality system activities including internal audits, working closely with the FSQS and QA team, and customers to support consistent food safety and quality execution. Duties and Responsibilities The associate’s primary functions and responsibilities are as follows: Serve Audit Management & Compliance • Act as the primary UK contact for all customer and certification audits., • Prepare for, coordinate, and support all UK customer and third‑party audits (including BRCGS)., • Conduct internal audits and ensure all internal audit activities are completed, documented, and closed within agreed timelines., • Review non‑conformances identified during external and third‑party audits, as well as those identified through internal audits., • Work with key stakeholders to identify root causes, develop corrective actions, and implement required changes., • Track, verify, and confirm effective closure of audit non‑conformances and corrective actions. Food Safety & Quality Systems • Oversee and maintain the UK Quality Management System in alignment with BRCGS, customer, and company requirements., • Act as the main contact for UK policies, procedures, and quality system documentation, ensuring accuracy, version control, and compliance., • Support accreditation activities and respond to quality alerts as required., • Ensure UK 3PL sites operate in accordance with approved food safety programs and documented procedures. Traceability, Recall & Incident Management • Participate in annual mock recall exercises and traceability tests, with documented outcomes and timely follow‑up where gaps are identified., • Undertake additional traceability exercises when required by customers, auditors, or leadership., • Participate in product recalls or withdrawals when required, supporting investigation, documentation, and communication activities., • Support incident investigations and contribute to root cause analysis and corrective actions related to food safety and quality events. Customer Complaints & Performance Monitoring • Lead UK customer complaint handling, including investigations and reporting. Communicate directly with Quality teams at the relevant manufacturing sites to ensure timely, thorough investigations and clear closure with the customer., • Trend complaint data and identify recurring issues or risks., • Liaise directly with customers to investigate complaints, clarify requirements, and support resolution., • Track and report complaint performance metrics for key customers (e.g., Tesco, Asda, Morrisons, CO‑OP). Cross‑Functional Collaboration & Communication • Lead monthly product cuttings to assess product quality against established standards, and report findings to Senior Leadership and site Quality Management., • Work closely with FSQS, Operations, Supply Chain, Sales, and Technical teams to support food safety and quality objectives., • Attend customer meetings, webinars, and training sessions as required and provide updates to internal stakeholders., • Coordinate and support customer visits, including agendas, documentation, and follow‑up actions., • Support the Sales team with store visits, sample collection, cuttings, and customer product analysis as needed. Continuous Improvement & Capability Development • Identify opportunities to improve UK quality systems, audit readiness, and customer performance., • Support benchmarking activities and internal or external quality panels., • Contribute to continuous improvement initiatives related to food safety systems, customer compliance, and audit outcomes. General Responsibilities • Maintain accurate records and documentation in line with company and regulatory requirements., • Support training activities related to quality systems and customer requirements when required., • Perform other duties as assigned to support the effectiveness of the UK FSQS function., • Follow Health and Safety rules and regulations., • Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines., • Comply with all Company policies and procedures. Qualifications • Bachelor of Science (Food Science) degree or Science related degree or diploma (e.g., chemistry, microbiology), • Minimum 2 years of experience in food safety management in food manufacturing., • Must have detailed experience and training in internal auditing and food safety systems in a manufacturing environment against at least one GFSI Benchmarked food safety standard (BRC preferred)., • Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to create and manage documents, spreadsheets, email communications, and presentations effectively., • Expertise in managing food safety systems, and due diligence tracking with UK/EU standards., • Internal audit training and demonstratable, practical experience., • Experience writing SOPs., • A passion for delivering results and the drive to exceed expectations., • Strong planning and organizational skills., • The ability to work under pressure to achieve deadlines., • Attention to detail., • Excellent decision making and problem-solving skills., • Ability to be flexible to meet business needs., • Excellent interpersonal and communication skills (written and verbal)., • A team player., • Self-motivated and a strong commitment to personal development., • Professional approach and attitude., • Requires some travel to 3PL warehouses., • Always work indoors.1, • Ability to lift up to 50 lbs., • Sitting involved., • May repeat the same movement., • Typing involved., • Some standing and walking involved at warehouse locations. Snackruptors Inc. is committed to providing equal opportunities in recruitment and employment, in accordance with the Equality Act 2010. We ensure all candidates are treated equitably, with reasonable adjustments for those with disabilities. Please inform the Human Resources (HR) Snackruptors staff if you require disability-related accommodations. We also comply with the Data Protection Act 2018 and GDPR, ensuring personal data is handled securely and in line with legal requirements. Snackruptors Inc. does not charge candidates any fees at any stage of the hiring process. If you suspect that this job posting or any recruitment communication claiming to represent our organization is fraudulent or misleading, please report it to our Human Resources (HR) team or through our official company channels so appropriate action can be taken.

Be Part of Something Bigger - Join Primary Eyecare Services About Us: Primary Eyecare Services is the largest not-for-profit leading provider of NHS primary and community eye care services in England. Established over a decade ago in the North West, we now operate nationally, delivering enhanced eye care through a network of over 3,000 optometry practices. We work with NHS commissioners and Trusts to provide accessible, high-quality eye care services in local communities, supported by teams with expertise in NHS contracting, patient support, referral triaging, and telemedicine. Role Overview: The Clinical Lead - Special Schools Eye Care Service provides clinical leadership, assurance and professional oversight for Primary Eyecare Services' Special Schools Eye Care Service. The role is central to ensuring the service is clinically safe, effective, child-centred and aligned to best practice for children and young people with special educational needs and disabilities. (Learning Disabilities and/or Autism) The postholder will support the design, mobilisation, implementation and ongoing delivery of the service, ensuring that clinical pathways, standards, guidance and decision-making frameworks are robust and consistently applied. The role will also support the development of partner clinicians and providers delivering care within special school settings. The Clinical Lead will work closely with the Head of Special Schools Eye Care to ensure strong alignment between clinical quality and operational delivery. The role provides expert clinical advice across pathway development, service improvement, incident review, stakeholder engagement, training and clinical governance. This is a leadership role with responsibility for shaping the clinical model, supporting mobilisation and providing ongoing assurance as the service develops. Shift Pattern: This is a part‑time position, working 15 hours per week over 2 days. There is flexibility around which days are worked, depending on the successful candidate’s availability. Salary: The FTE salary for this role is £60,000 per annum, and the pro rata will be calculated accordingly. Location: This is a remote role based within the UK, offering flexibility to work from home. Travel to provider locations will be required as needed. Unfortunately, we are unable to consider applications from candidates based outside the UK. General Responsibilities: • Clinical leadership - Provide senior clinical leadership for the Special Schools Eye Care Service, helping to ensure the model is safe, child-centred, inclusive and responsive to the needs of children and young people with SEND. Act as a source of clinical advice during mobilisation and live service delivery, supporting pathway design, decision-making and service credibility., • Clinical governance and quality - Support the development and oversight of clinical governance arrangements, including policies, procedures, incident review, audit and continuous improvement. Work with our Quality Team and Clinical Directors to identify risks, address concerns and ensure clinical standards are maintained., • Pathway and service model development - Contribute to the design and refinement of clinical pathways, ensuring they are practical, safe and effective within special school settings. Provide clinical input into referral criteria, service documentation and pathway changes in response to learning, feedback and operational need., • Mobilisation and operational support - Work closely with the Head of Special Schools Eye Care and wider colleagues to support safe mobilisation and implementation of the service. Provide clinical input into training, onboarding, readiness planning, go-live assurance and early-life service support., • Provider and clinician support - Support the induction, orientation and ongoing development of clinicians participating in the service. Help promote clear expectations, safe practice, consistent standards and a culture of clinical learning and support., • Stakeholder engagement - Build positive working relationships with schools, commissioners, provider partners and internal teams. Represent the service in discussions requiring clinical leadership and help communicate the purpose, benefits and clinical scope of the service clearly to stakeholders., • Safeguarding and patient-centred care - Promote high standards of safeguarding and ensure care is delivered in a way that is inclusive, respectful and responsive to the needs of vulnerable children and young people. Support a service model that is sensitive to families, carers and school environments., • Continuous improvement - Contribute to service evaluation, learning and improvement by using feedback, data and operational insight to strengthen the clinical model over time. Support safe innovation and help ensure the service remains effective, practical and aligned to organisational priorities., • Decision-making and authority - Make professional clinical judgements within the scope of the service, advise on pathway and service design, and escalate significant concerns appropriately. Support decisions relating to clinical readiness, assurance and provider support alongside the Head of Special Schools Eye Care and Clinical Directors., • The Organisation reserves the right at any time during your employment to vary your duties and responsibilities where necessary to meet the needs of the Organisation. What We’re Looking For: Essential • Evidence of continuing professional development relevant to clinical practice, • Additional relevant training in paediatric care, safeguarding, SEND, complex needs or clinical leadership, • Degree or equivalent professional qualification in Optometry, • Experience of delivering domiciliary eyecare to multiple patients at single locations, • Significant post-registration clinical experience in eye care practice, • Experience of working with children and young people, including adapting care to individual communication and behavioral needs, • Experience of supporting or contributing to clinical governance, including incident review, audit, complaints, risk management or quality improvement, • Experience of developing, implementing or refining clinical pathways, protocols or service models, • Experience of providing clinical advice, support or leadership to other clinicians or multidisciplinary colleagues, • Strong clinical judgement and ability to make safe, proportionate decisions within scope of practice, • Ability to communicate clearly and effectively with children, families, school staff, clinicians and other stakeholders, • Ability to build constructive working relationships and work collaboratively across organisational boundaries, • Ability to contribute to the development of practical, safe and workable clinical pathways and processes, • Strong understanding of patient safety, safeguarding, risk escalation and clinical standards, • Ability to balance clinical quality with pragmatic service delivery in a real-world setting, • Organised and able to manage competing priorities, using sound judgement and appropriate escalation, • Ability to support, challenge and influence clinicians in a constructive and professional way, • Act in ways that support equality and promote diversity, • Commitment to safeguarding and promoting the welfare of children and young people, • Willingness and ability to travel as required to support service mobilisation and delivery Desirable • Registered optometrist with current General Optical Council registration, • Experience of working with vulnerable patients or those with additional needs in a community, school or similar setting, • Experience of mobilisation, service implementation or supporting new models of care, • Experience of working with schools, commissioners, partner providers or wider stakeholders Why Join Us: • Pension match up to 5%, • Sick and critical illness pay cover, • Electric car scheme, • Enhanced family leave, • Paid compassionate leave, • 25 days annual leave plus bank holidays (rising to 30 days with service), • Training and development opportunities, • Employee recognition awards, • Employee Assistance Programme (EAP), • NHS Blue Light Card, • Cycle to Work scheme, • Performance-related pay How To Apply: To apply, please submit your up-to-date CV, with a cover letter included as the first page outlining your professional background and your motivation for applying. Please note appointment to this post is subject to a satisfactory Disclosure and Barring Service (DBS) check.

£26,000 base + £10k–£20k OTE Full-time | Office-based | Sale, Manchester Are you driven, confident, and looking to kick-start or elevate your career in sales? This is your chance to join a growing organisation that powers hundreds of UK businesses with essential services - and they're on the lookout for ambitious people to join their high-performing retention team. No experience? No problem. If you're motivated, great with people, and eager to build real commercial skills, you’ll thrive here. The Role This is a fast-paced, high-energy B2B role where you’ll work with existing customers to renew their contracts, retain their business, and identify opportunities to improve their services. You’ll be the voice customers rely on - turning problems into solutions, renewals into long-term relationships, and conversations into commission. What you’ll be doing: • Handling inbound calls around renewals, service queries, complaints, and cancellations, • Making outbound calls to customers who may be considering leaving, • Retaining customers by resolving issues and delivering a great experience, • Renewing and upgrading existing services, • Spotting opportunities to add value across energy, water, telecoms, payments and insurance, • Liaising with internal teams to ensure customer issues are fixed quickly, • Owning your accounts and driving commercial success Who We’re Looking For Experience isn’t essential - attitude is. You're ideal for this role if you have: • Strong communication skills, • The drive and resilience to succeed in a competitive environment, • Confidence working across different systems, • A proactive, target-driven mindset, • Good organisational skills and attention to detail, • Customer service or client-facing experience (a bonus, not a requirement!), • The ability to calm, support and turn around challenging customer interactions What You’ll Get • £26k minimum base salary, • £10k–£20k realistic OTE, • Fully bespoke sales training delivered by expert coaches, • A supportive, energetic team culture with a focus on collaboration, • Annual performance bonuses and company awards, • Genuine career progression opportunities for high performers The Interview Process: Discovery Day - Thursday 26th March This is a one-stage, in-person process running from 9:30am to 5:00pm. You’ll take part in a Discovery Day - an engaging and interactive assessment where you can showcase your personality, potential, and sales ability. It’s designed to help you shine (not to catch you out!). If you impress, you could walk away with a job offer the same day.

Temp job: Investigation Officer-Case handler-Complaint handler Your new company An independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team. Your new role You will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation. • Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures, • Collect, evaluate, and analyse information and evidence, recommending appropriate courses of action., • Draft clear, concise summaries and recommendations for decision-makers, • Liaise effectively with colleagues and external parties to build strong working relationships, • Accurately record and maintain case information using the in-house CRM system, • Participate in regular case review meetings with senior managers, • Support the supervision, coaching, and development of colleagues where required, • Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence, • Consistently meet performance targets relating to timeliness and quality of work What you'll need to succeed • Ability to work within established policies and procedures, • Strong confidentiality and data handling skills, • High levels of accuracy and attention to detail, • Ability to manage multiple tasks and competing priorities, • Excellent analytical and critical thinking skills, • Ability to evaluate complex information and reach sound conclusions, • Experience managing complex casework and varied caseloads, • Ability to produce clear recommendations under time pressure, • Clear, concise and accurate written communication, • Professional and confident communicator with internal and external contacts, • Ability to work effectively independently and as part of a team, • Willingness to engage openly in collaborative discussions, • Confidence supporting less experienced colleagues What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4790572

Tenant Liaison Manager Manchester - High Rise Remedial Works We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new roleAs the Resident Liaison Lead for the high-rise programme, you’ll be the day-to-day interface between residents, the Housing Association and the contractor’s delivery team. You’ll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You’ll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments. What you’ll need to succeed • Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred)., • Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically., • Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers., • Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements., • Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes., • Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives., • Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.What you’ll get in return, • Weekly Pay - Hourly or daily rate, • Option to be paid PAYE or Umbrella 4788105

Education Governance Manager Education Governance ManagerLocation: Manchester (with regular travel to local schools) Contract: Permanent Salary £45,858.62 - £49,713.85 (FTE £50,269 - £54,495) Term Time Only plus 15 days. We are seeking an experienced and motivated Education Governance Manager to provide expert leadership and oversight of education governance across schools in the local area. This is a key role ensuring that governance arrangements are robust, legally compliant, and focused on inclusive, fair outcomes for children and young people. You will work closely with governing bodies, headteachers, and senior leaders, offering authoritative advice on exclusions, SEND, equality, and complaints management. Regular travel to schools is an essential part of the role, enabling you to provide hands-on support and assurance. Key Responsibilities -Lead and support effective education governance across local schools, ensuring strong accountability and statutory compliance. -Travel regularly to schools within the local area to attend governing body meetings, panels, reviews, and hearings. -Provide expert advice and guidance on school exclusions, supporting lawful and fair decision-making and review processes. -Ensure governance arrangements fully comply with the SEND Code of Practice, promoting inclusive practice and effective oversight of SEND provision. -Advise schools and governing bodies on their responsibilities under the Equality Act, including public sector equality duties. Support and oversee complaints management, ensuring procedures are transparent, compliant, and proportionate, particularly in complex or escalated cases. -Develop, review, and quality assure governance policies, procedures, and frameworks. -Produce clear reports and briefings for senior leaders, committees, or other stakeholders as required. You will bring: -Significant experience in education governance, ideally within a local authority, trust, or similar setting. -Strong practical knowledge of: Statutory exclusions guidance, The SEND Code of Practice, The Equality Act and Education complaints procedures. -Experience of advising or supporting governing bodies, panels, or boards. -The ability to interpret complex legislation and apply it confidently in real world school settings. -The flexibility and commitment to travel regularly to schools across the local area. Why Join Us? -Make a meaningful impact on education governance and inclusive practice. -Work collaboratively with experienced education professionals. -Opportunity to influence high quality decision-making across schools. -Supportive working environment with opportunities for professional development. 4793649

Customer Care Advisor - ASAP Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week. Salary - £30,000 Start date – ASAP Working Hours – Monday to Friday – 9am – 6pm – No Weekends Why Join Us? Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently. What You’ll Do: • Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email., • Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction., • Communicate Effectively: Handle customer queries via phone, email, and written correspondence., • Ensure Compliance: Follow compliance processes to maintain service integrity., • Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards. Key Responsibilities: • Provide outstanding customer service on a day-to-day basis., • Monitor and ensure SLAs are met for all customers., • Develop and maintain effective communication channels with all departments., • Respond to email requests within 24 hours and ensure all customer queries are addressed promptly. What We’re Looking For: • Customer Focused Individuals, • Resilience, • Attention to Detail: Meticulous in all tasks., • Enthusiasm to Learn: Keen for continual development., • Flexibility: Adaptable to undertake specific projects as required., • Brand Advocacy: Promote companies culture and values. Who You’ll Work With: • External: Contractors, Customers, Agencies, Clients., • Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments. Our Culture: • Flexible approach to work., • Desire to learn new skills and progress within the company., • Inspire colleagues by setting a great example. Ready to Make a Difference? Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care! Apply Today!

Quality, Risk and Governance Director - Nursing Homes Location: North West England (North and Midlands Travel) Salary: Competitive + Benefits We are recruiting for an experienced Quality, Risk and Governance Director to join a growing healthcare and social care provider with services located nationally across the UK. This is a senior leadership opportunity for an accomplished professional with a strong background in quality assurance, clinical governance, regulatory compliance, and operational improvement within care home or healthcare environments. The successful candidate will lead the organisation’s quality and governance strategy, ensuring the highest standards of care, compliance, safety, and continuous improvement across all services. Key Responsibilities • Lead and oversee the organisation’s quality, risk, and governance framework across all services nationally, • Ensure compliance with CQC regulations, safeguarding requirements, and all relevant legislation, • Develop and implement quality assurance systems, audits, and governance processes, • Monitor service performance, identify risks, and implement effective improvement plans, • Support operational teams to achieve and maintain high-quality care standards, • Lead investigations relating to incidents, complaints, safeguarding, and regulatory concerns, • Produce governance reports and present findings to senior leadership and board-level stakeholders, • Drive a culture of continuous improvement, accountability, and person-centred care, • Support services through inspections and regulatory visits, • Develop policies, procedures, and best practice guidance across the organisation, • Proven experience in a senior quality, governance, or compliance leadership role within healthcare or social care, • Strong working knowledge of CQC standards, governance frameworks, and regulatory compliance, • Experience supporting multiple services across a large geographical area, • Registered Nurse qualification desirable but not essential, • Excellent leadership, analytical, organisational, and communication skills, • Ability to manage complex investigations and implement sustainable improvements, • Experience working with elderly care, nursing homes, dementia care, or specialist care services preferred, • Senior leadership opportunity within a growing organisation, • Competitive salary and benefits package, • Autonomy to shape and influence quality and governance strategy, • Opportunity to make a significant impact across national services, • Supportive executive leadership team

Welcome to Thornley Groves, a trusted name in property across Manchester. We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture. Key Responsibilities: • Retain and grow the OME., • Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention., • Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns., • Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics., • Manage the Compliance & HMO/Licensing Team Leaders., • Ensure the business is complaint with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance., • Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance., • Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties., • Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations., • Take ownership of final responses to The Property Ombudsman (TPO) complaints, • Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success. Key Skills & Qualifications: • Extensive leadership experience in property management., • In-depth knowledge of law, compliance, and relevant legislation., • Proven track record of managing and developing high-performing teams., • Strong management and communication skills., • Excellent problem-solving abilities and a proactive mindset., • ARLA Propertymark qualification (or equivalent) is essential., • Strong organisational and time-management skills Join us and experience a workplace that truly values you. Apply today!

An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business in Manchester City Centre. This is a newly created role due to continued expansion within the customer service function, offering the chance to make a real impact in a fast-paced, highly regulated environment. Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. This role would suit a hands-on people manager who thrives in a data-driven environment and is passionate about team development and operational excellence. Key Responsibilities • Manage and motivate a frontline customer service team within a regulated environment, • Monitor and drive performance against KPIs and service targets, • Analyse performance data and produce actionable insights and reports, • Support the management of first-line complaints and ensure excellent customer outcomes, • Coach, train and develop team members to maximise performance and engagement, • Identify process improvements and support operational efficiencies, • Maintain high standards of compliance and customer service delivery Requirements • Previous experience managing a customer service team within a regulated environment is essential, • Minimum of 18 months’ people management experience, • Strong experience working within a heavily KPI driven environment, • Confident in managing performance data, reporting and analytics, • Excellent communication and leadership skills, • Training and development experience would be highly advantageous, • Ability to work in a fast-paced, office-based environment What’s on Offer • Salary of £37,000–£40,000, • Up to 10% annual bonus, • Opportunity to join a growing team in a newly created role, • Career progression and development opportunities, • Central Manchester location If you are an ambitious customer service leader looking for your next challenge within a growing business, we would love to hear from you. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Complaints Specialist (Claims-Focused) 📍 Manchester City Centre | £30,000 – £34,000 DOE Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims 🚗 With demand continuing to rise, they’re expanding their operations team and are now hiring an experienced Complaints Specialist to play a key role in managing complex cases, ensuring regulatory compliance, and supporting high-quality customer outcomes. This is a pivotal position within the business, ideal for someone who thrives in a fast-paced environment, has strong complaints handling experience, and takes pride in doing things the right way 👇 🔑 The Role You’ll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements. Acting as a key escalation point, you’ll work closely with internal teams and leadership to maintain high standards, improve processes, and support the business as it scales. Key Responsibilities: 📞 Claims & Complaints Handling • Managing complex client queries and escalated complaints, • Ensuring all complaints are handled fairly, professionally, and in line with DISP, • Liaising with lenders and third parties to progress claims effectively, • Monitoring turnaround times and maintaining strong service levels, • Handling inbound queries with confidence and professionalism 📝 Compliance & FCA Standards • Ensuring all processes align with FCA expectations and internal controls, • Maintaining high standards of data accuracy, confidentiality, and audit readiness, • Identifying risks, trends, and potential compliance issues early, • Supporting regulatory reporting and documentation where required ⚙️ Process Improvement & Operations • Identifying inefficiencies and suggesting improvements to workflows, • Supporting management with insights on case trends and performance, • Contributing to the continuous improvement of the claims function 🔍 What We’re Looking For • Strong experience in claims management and complaints handling, • Solid understanding of FCA regulation and the DISP framework, • Highly organised, detail-focused, and process-driven, • Confident communicator with clients, lenders, and stakeholders, • Comfortable working in a fast-paced, regulated environment 🌟 Why Join? • Fast-growing, reputable CMC brand 📈, • A key role with real influence across compliance and operations, • Supportive, ambitious team culture 🤍, • Manchester city-centre office 🏙️, • Monday–Friday role (no late nights, no weekends) 🙌, • Opportunity to shape processes within a scaling business If you’re an experienced complaints or compliance professional looking to step into a role with real impact, we’d love to hear from you. 📩 Drop me a message / apply now 👇

Job title: Clinical Operations and Governance Lead Company: Doctorcall Office: Manchester, England, United Kingdom Workplace type: On-site Job type: Full-time, Permanent Salary: £45,000–£50,000 About the role Doctorcall is looking for a junior doctor who has completed Foundation training, or equivalent early clinical experience, and is ready to build a career beyond traditional medicine. This is a hands-on bridge role into healthcare operations, clinical governance and healthtech. You will sit at the centre of our clinical, operational and engineering teams, helping us run safe, high-quality services today while shaping the systems and workflows we build for tomorrow. The immediate focus of the role is clinical governance and operations. You will help run Doctorcall’s governance processes, support CQC readiness, improve clinical standards, connect doctors and operations, and turn audits, incidents, complaints and patient feedback into practical service improvements. Over time, you will also help translate real clinical workflows into safer, simpler digital systems as Doctorcall develops its EHR, booking platform and operational tools. About Doctorcall Doctorcall provides timely, compassionate healthcare, tailored to patients wherever they are. We are a long-established private GP and home-visiting service operating 24 hours a day, 365 days a year, with clinical and operational teams in Manchester and London. Our model combines rapid access to experienced GPs in the comfort of your own environment, corporate healthcare and nationwide vaccination programmes. Doctorcall is now moving from a respected service business into a technology-enabled healthcare business with growth beyond our current UK operations. We develop our own software, and are actively developing our platform into new areas which needs to marry operational needs with clinical concerns. We are a small team, so this is not a role for someone who wants to stay in a narrow lane. It is for someone prepared to roll their sleeves up, work with low ego, challenge constructively and help make things better every week. Key responsibilities You will: • Take day-to-day responsibility for core clinical governance processes, • Support CQC readiness and maintain governance evidence, action logs and risk registers, • Prepare, chair and minute clinical governance meetings, • Support safeguarding, medicines management, prescribing audits and clinical standards, • Help maintain practical SOPs, policies and clinical pathways, • Act as the clinical point of connection between operations, doctors and engineering, • Support non-clinical operational colleagues with clinical policy, escalation routes and practical advice, • Identify friction points in patient journeys, doctor workflows and operational processes, • Lead quality improvement projects from idea to delivery, • Help develop clinical KPIs and quality dashboards, • Support doctor onboarding, induction and consistent clinical standards, • Contribute to product development over time by translating clinical workflows into clear digital requirements What we are looking for Essential: • Full GMC registration in good standing, • Completion of UK Foundation training, typically FY1/FY2, or equivalent clinical experience, • Genuine interest in healthcare operations, clinical governance, quality improvement, service design or healthtech, • Strong written and verbal communication skills, • Highly organised, with the ability to manage several workstreams in parallel, • Sound clinical judgement and confidence knowing when to escalate, • Ability to challenge senior colleagues constructively and respectfully, • Low ego, high ownership and willingness to do hands-on work in a small team, • Curiosity about how healthcare works across regulation, operations, product, data and patient experience, • Comfortable working with non-clinical colleagues, engineers, suppliers and corporate clients, • Based in, or willing to relocate to, Manchester Desirable: • Experience in private healthcare, out-of-hospital care or clinical operations, • Experience completing audits, QIPs or service evaluations, • Familiarity with CQC, NHS quality improvement methods or clinical governance frameworks, • Exposure to digital health, EHR systems, product development or software teams, • Interest in moving into healthtech, consulting, operations, public health, leadership or entrepreneurship The kind of person who will thrive here You are clinically credible but not precious about hierarchy. You like solving messy, practical problems and are comfortable switching between a patient safety issue, a workflow question, a policy update and a product discussion. You care about detail but can keep moving at pace. You are confident enough to challenge, humble enough to listen and motivated by building something useful. You want to step away from a purely clinical path without wasting your clinical training. Why join Doctorcall? This is a rare opportunity for a doctor who wants to use their clinical training in a broader way and build a credible path into healthcare operations, clinical leadership, healthtech, consulting, public health or entrepreneurship. You will have real ownership, senior exposure and the chance to shape how a small, ambitious healthcare company builds for its next stage.

Aftercare Coordinator at DEX Construction (FEC) Reporting to the Aftercare Manager, Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards. About Us DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it. Responsibilities The duties of the Aftercare Coordinator include, but are not limited to: • Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period, • Log, track, and manage defects and snagging issues from receipt through to completion, • Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works, • Prioritise and schedule aftercare works to meet agreed timescales and service level agreements, • Conduct site visits and inspections to assess defects and verify completed remedial works, • Maintain accurate aftercare records, reports, and defect trackers, • Ensure all works comply with health & safety requirements and quality standards, • Manage warranty claims and liaise with warranty providers where required, • Support smooth transition from construction to aftercare and final project close-out, • Handle customer complaints professionally, aiming for timely and satisfactory resolution, • Provide regular updates to management on outstanding issues and performance metrics Personal Specifications The successful candidate will possess the following traits: • Previous experience in construction aftercare, customer care, or site coordination, • Good understanding of construction processes, defects, and remedial works, • Strong communication and customer service skills, • Ability to manage multiple issues simultaneously and work to deadlines, • Competent in using CRM Systems (Clixifix) for logging and tracking issues, • Trade background or technical construction knowledge - desirable, • Experience working on residential or mixed-use developments - desirable, • Familiarity with warranty providers (e.g. NHBC, LABC, Premier Guarantee) - desirable Benefits • Competitive salary, • Discretionary annual bonus, • Company Pension Scheme, • Private health insurance

Exide Technologies () is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centered on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year. Job Purpose The Customer Service Supervisor is responsible for leading, motivating, and developing the customer service team to deliver a high quality, consistent service to customers. The role ensures customer enquiries and orders are handled efficiently, KPIs are met, and processes are followed in line with company standards. The Supervisor acts as a key point of escalation and a link between Customer Service, Sales, Operations, and other internal stakeholders. Key Responsibilities Team Leadership & Performance Management • Lead, coach, and support the customer service team to achieve service levels and performance targets., • Set clear expectations, conduct regular one to ones, performance reviews, and appraisals., • Manage attendance, holidays, timekeeping, and adherence to company policies and procedures., • Identify training needs and support ongoing development of team members. Customer Service Operations • Oversee day to day handling of customer enquiries, orders, complaints, and escalations., • Act as the main escalation point for complex or high risk customer issues., • Ensure accurate and timely processing of customer orders, documentation, and system updates., • Monitor workload distribution and ensure effective resourcing to meet demand. Quality, KPIs & Continuous Improvement • Monitor team performance against agreed KPIs (e.g. response times, order accuracy, customer satisfaction)., • Review customer feedback and identify trends or improvement opportunities., • Support implementation of process improvements to enhance efficiency and service quality., • Ensure compliance with internal procedures, audit requirements, and quality standards. Stakeholder Management • Maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments., • Liaise with customers as required to resolve issues and manage expectations., • Provide regular reporting and updates to the Customer Service Manager. Knowledge, Skills & Experience Essential • Previous experience in a customer service or service administration environment, • Experience supervising or coaching a team, • Strong communication skills (written and verbal), • Good organisational skills with the ability to prioritise and manage multiple tasks, • Strong customer focus and problem solving ability Desirable • Experience working with CRM / ERP systems, • KPI reporting and performance management experience, • Experience in a manufacturing, service, or B2B environment

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

Complaints Handler – Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

This Brigg Scientific client are a food manufacturing company in Manchester and they are looking for additional support in their QA Department.\n\nKey duties include:\n\n * Control Food safety processes within the food manufacturing environment\n\n * HACCP Audits across production, packaging and storage.\n\n * Maintain and control Quality paperwork\n\n * Support customer complaints and queries\n\n * Raw materials and finished goods inspection.\n\n * Sensory Panel organisation\n\n * External Audit support\n\nThe roles involves permanent nights, working the 10pm to 6am shift. Salary on offer is between £33,000 and £34,000 pa

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester.\nThis is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.\nOur client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.\nWhat You’ll Get\n * £33-35K salary\n * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme\n * Career progression & professional development\n * Supportive team culture & great work-life balance\nRole & Responsibilities\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email\n * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n * Attend internal and scheduled external meetings and training\n * Works closely with all members of our sales teams both internally and externally\n * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations\n * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated\n * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution\n * Liaise with finance to ensure invoices are up to date in a timely manner\nRequirements\n * Skilled in building and leveraging relationships over the phone\n * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills\n * Minimum of 3 years’ experience in an operational/commercial role in the FM sector\n * Passionate about putting the customer first with a positive and friendly attitude\n * Ability to empathise as well as a directive style when required to reach resolution\n * Ability to converse confidently with external customers\n * Good organisational skills with a detailed and structured approach to work\n * Ability to multi-task and be resilient in a high pressured and fast paced environment\n * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal

Credit Controller \n Based in Manchester City Centre\n 5 days on site\n Paying £25,000 - £28,000 DOE\n\nWe're looking for a confident and driven Credit Controller to join a busy Payment Team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment and takes pride in delivering both strong cash collection results and a high level of service to clients.\n\nThe Role\n You'll be responsible for managing your own portfolio of accounts, driving collections activity, and building strong relationships with clients and internal teams. This isn't just about hitting targets - it's about taking a commercial, solutions-focused approach to resolving issues and improving overall performance.\n\nWhat You'll Be Doing\n\nManaging your own daily collection schedule, with a focus on proactive outbound calls\nWorking to meet and exceed individual KPIs, SLAs, and cash collection targets\nMonitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates\nTaking ownership of account queries and escalating where needed\nLiaising with internal teams, including customer service and client experience, to resolve issues efficiently\nSupporting continuous improvement by identifying training or coaching needs\nMaintaining accurate records of all collection activity and client communications\nContributing to a positive, motivated team environment \n\nWhat We're Looking For\n\nExperience in Credit Control, Customer Service, Complaints Handling, or a similar role\nStrong communication skills and confidence when dealing with clients\nA proactive, target-driven mindset with the ability to manage your own workload\nGood negotiation skills and a practical, problem-solving approach\nComfortable working in a fast-paced, performance-focused environment\nReliable, punctual, and committed to maintaining high standards \n\nHow Success is Measured\n\nDelivery against KPIs and SLAs\nCash collection performance and reduction in aged debt\nOutbound call activity and engagement levels\nDebtor days and overall collection efficiency\nContribution to team performance and service standards \n\nThis is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment.\n\nIf you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you.\n\n51576CH\n\nINDMANJ\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

About The Role\nSite Technicians/Clerk of Works Wanted – Join Our Highways Team!\nHelping shape the future of Manchester’s roads.\nWorking Hours: 35 Hours Per Week\nContract Type: 2 x Full-Time, Permanent\nAdditional Payments: Casual Car Allowance\nClosing Date: 13 May 2026\nClosing time: 11.59pm\nInterview Method: Face to Face\nLegal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.\nUse of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.\nThis role is subject to -\n2 References - where possible we require 3 years' history.\nDriving Licence – The successful candidate should ideally hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.\nOR\nCasual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.\nThe Planned Maintenance team are responsible for the design and delivery of MCC’s annual £20m+ planned maintenance programme, covering around 450 sites across the city. From resurfacing and reconstruction to innovative preventative treatments, we keep Manchester moving.\nYou’ll bring deep knowledge of materials, site operations and highway maintenance techniques, ensuring our work is safe, efficient and high-quality.\nWhat You’ll Do\nAs a Site Technician/Clerk of Works, you’ll be the eyes and ears on the ground, responsible for:\nAssessing sites for future programme inclusion\nSupervising contractors daily to uphold safety and quality\nManaging day-to-day site issues as they arise\nInvestigating complaints linked to works\nKeeping accurate site records and reporting progress\nInspecting completed works and identifying any remedial needs\nCollaborating with colleagues, contractors and stakeholders to support smooth programme delivery\nFor an informal discussion, please contact the hiring manager, Graham Price.\nAbout the Candidate\nEssential Skills & Experience\nProven, hands-on experience in Highway Construction and Maintenance.\nAwareness of carriageway & footway resurfacing and preventative treatments (Micro Surfacing / Slurry Seal / Surface Dressing), with enthusiasm to learn more\nUnderstanding of permits, public notices and general highway works processes\nAbility to read or create simple drawings or marked up plans\nFull UK driving licence and ability to travel across the city\nDesirable\nUnderstanding of Greater Manchester network operations (TfGM, UTC)\nONC/HNC in Highway or Civil Engineering (or equivalent).\nRecognised CAD qualification — or a willingness to work towards one.\nYou’ll be a confident communicator who listens, understands and acts. You’ll also bring:\nStrong analytical skills — able to interpret moderately complex information and design drawings\nExcellent organisational ability — managing several tasks and prioritising effectively\nSmart decision-making — logical, calm, and able to escalate when needed\nSolid IT capability — comfortable recording and presenting data through digital tools\nCreative problem-solving skills — always seeking smarter, better solutions\n✅ If you’re passionate about delivering high-quality highways work\n✅ If you thrive outdoors, on site, and in a fast-paced environment\n✅ And if you want to help keep Manchester’s roads safe and reliable…\nWe want to hear from you. Apply today!\nAbout Us\nWe’re the local council for one of the UK’s most vibrant and diverse cities.\nWorking for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.\nOur Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:\nWe take time to listen and understand\nWe work together and trust each other\nWe show that we value our differences and treat each other fairly\nWe ‘own it’ and we’re not afraid to try new things\nWe’re proud and passionate about Manchester\nBenefits we offer\nGenerous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.\nA buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.\nEnhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.\nBrilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.\nLearn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.\nA Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.\nUp to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.\nCreating an Inclusive Team at Manchester City Council\nAt Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.\nSupport During the Process\nInterview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.\nAccessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.\nGuaranteed Assessment Scheme\nWe guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:\nMembers of the Armed Forces members or veterans\nCurrent or former care leavers\nHave a disability or long-term condition\nWhen You Join Us\nWe’re a Disability Confident Employer, offering:\nA workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.\nDisabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.\nA strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.\nWhat we will need from you if you're successful\nIn accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.\nPre-Employment Checks\nIf you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.\nThese checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.\nOther relevant information\nWe want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.\nFor more information about the role, please ensure that you read the role profile attached.\nUse of Artificial Intelligence (AI)\nArtificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.\nCalculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.\nPrivacy Notice

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Head of Counselling to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as Head of Counselling. THE ROLE The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. The primary focus is to keep the department moving forward in the delivery and maintenance of quality and SLAs. You will coach the management team - ensuring that all are working consistently and in line with organisational and clinical expectations. Day to Day responsibilities • Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director - Clinical Services, • Providing clinical leadership and guidance to the Counselling Management team, • Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis, • Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department, • Supporting with recruitment and overseeing departmental retention, • Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues, • Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times, • Conducting fortnightly 1-2-1's with all Counselling Managers, in addition to bi-annual reviews, • Maintaining a small active caseload of counselling clients What you bring to the team • Current accreditation with the BACP (or eligibility to apply and actively working towards), • Ability to multi-task effectively and work in a time pressured environment, • Strong leader who is able to communicate clearly, • Commercial and operational awareness and interest, • Previous EAP experience desirable but not essential Benefits • 25 days' holiday, plus bank holidays, • Day off on your birthday, • Holidays increase after 2- and 5-years' service, • Cash plan for you (and your children, if any), • Contractual sick pay, • Private medical insurance after 5 years' service, • Pension Plan and Life Insurance, • Pension plan contributions increase after 5- and 7-years' service, • Support with revalidation and CPD, • Funding support with training and development, • Holiday season bonus after 3 years' service, • Profit share scheme, • Season ticket loan scheme after 6 months and successful completion of probationary period, • Cycle to work scheme after 6 months and successful completion of probationary period, • Access to Employee Assistance Programme, • Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!, • Company incentives, access to discount schemes, • Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body), • Free 24/7 onsite gym with regular group classes. 49061LSR1 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Eden Brown are seeking a highly efficient Complaints Officer working for a well known local Housing provider in Manchester\n\nThe role is temporary for approximately 3 months covering sickness\n\nDuties will involve:\n\n- To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development.\n\nDue to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process\n\nOnly apply if you match the above criteria \n\nEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

Quality Assurance Technician (Drinks Production)\n\nManchester\n\n£28k rising to £30k after probation\n\nOur client is a growing drinks manufacturing business specialising in bottling and canning solutions for a range of customers, with products supplied into major UK retailers.\n\nWith continued investment and ambitious growth plans, the company offers a close-knit, team-focused environment where employees can make a genuine impact and play a key role in supporting the business’s ongoing development and success.\n\nEngaged on an exclusive basis, we are looking to appoint a Quality Assurance Technician to support the development of site quality systems, with a key focus on gaining BRCGS accreditation.\n\nKey Responsibilities\n\n * \n\n Support the implementation and development of BRCGS standards across the site\n\n * \n\n Work closely with operational teams to ensure processes are correctly implemented, followed, and continuously improved\n\n * \n\n Monitor adherence to process flows and production procedures\n\n * \n\n Carry out quality checks on incoming materials and finished products\n\n * \n\n Support the development, amendment, and maintenance of SOPs (Standard Operating Procedures)\n\n * \n\n Assist in developing and maintaining the company Quality Manual and supporting documentation\n\n * \n\n Conduct GMP and hygiene checks throughout the production facility\n\n * \n\n Investigate customer complaints and support corrective and preventative actions where required\n\n * \n\n Assist with internal audits and preparation for external BRCGS audits\n\n * \n\n Promote best practice, food safety, and quality standards across the business\n\nCandidate Requirements\n\n * \n\n Previous experience within a food or drinks manufacturing environment in a Quality Assurance / Quality Technician role\n\n * \n\n Experience working towards or maintaining BRCGS accreditation standards is essential\n\n * \n\n Strong understanding of food safety, GMP, HACCP, and quality systems\n\n * \n\n Degree qualified (BSc or equivalent) in Food Science, Food Production, or a related discipline\n\n * \n\n Strong attention to detail with a proactive and hands-on approach\n\n * \n\n Able to work effectively within a growing, fast-paced manufacturing environment\n\n * \n\n Strong communication and organisational skills\n\n * \n\n Positive attitude with pride in delivering high standards and continuous improvement\n\nWhat’s on Offer\n\n * \n\n £28,000 salary rising to £30,000 after successful probation\n\n * \n\n Opportunity to join a business during a major growth phase\n\n * \n\n Genuine opportunity to shape quality systems and standards\n\n * \n\n Long-term career development opportunities within a growing technical team\n\n * \n\n Supportive, close-knit working environment with strong team culture\n\n * \n\n Immediate start available — ideally within a four-week timescale\n\nInterested? Click to apply

About the Role\nWe are seeking a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our team. You will play a key role in investigating and resolving ASB cases, working closely with residents, partner agencies, and internal teams to create safer communities.\n\nKey Responsibilities\n\n * Manage a caseload of ASB complaints from initial report through to resolution\n\n * Investigate incidents, gather evidence, and take appropriate enforcement action\n\n * Work in partnership with police, local authorities, and support services\n\n * Prepare legal documentation and attend court where necessary\n\n * Provide support and guidance to victims of anti-social behaviour\n\n * Maintain accurate records and ensure compliance with policies and procedures\n\n * Contribute to prevention strategies and community engagement initiatives\n\nAbout You\n\n * Proven experience in ASB, housing, or community safety role\n\n * Strong knowledge of relevant legislation (e.g. ASB, Crime and Policing Act)\n\n * Excellent communication and conflict resolution skills\n\n * Ability to manage a varied caseload and prioritise effectively\n\n * Experience working with external agencies and vulnerable individuals\n\n * Confident in preparing case files and attending legal proceedings\n\n * Full UK driving licence (desirable)

Job Title: Completions Manager \n\nLocation: Manchester Hybrid \n\nSalary: On Application\n\nBenefits:\n\n25 days' holiday (rising to 30 with service) + your birthday off\nGenerous matched pension + life assurance\nPrivate medical cover (Bupa)\nHoliday buy/sell scheme (up to 5 days)\nEye care support + Employee Assistance Programme\nRecognition awards + regular social events\nStrong learning & development opportunitiesAbout the position of Completions Manager:\n\nWe're excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester.\n\nThis is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team Completions Specialists and Administration Specialists.\n\nThis position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams.\n\nThis role suits an experienced Completions Mnager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.\n\nResponsibilities for the position of Completions Manager:\n\nCoach and develop team members through performance management, 1-2-1s, and ongoing support.\nSupport recruitment within Sales Operations.\nEnsure compliance with policies, procedures, and regulatory requirements across the team.\nManage team resources and capacity to deliver strong customer service and operational performance.\nCollaborate with Sales Operations management to deliver excellent customer outcomes.\nMaintain high-quality outputs within a "right first time" culture through coaching and feedback.\nCommunicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.\nEnsure SLAs and KPIs are consistently achieved across post-offer mortgage processing.\nBuild and maintain effective relationships with internal and external stakeholders.\nResolve customer, broker, and solicitor queries within agreed timescales.\nManage complaints and escalations promptly and effectively.\nIdentify training needs to support service excellence and continuous improvement.\nRecommend process, policy, and service improvements to support operational efficiency.\nSupport completion processing activities to maintain SLAs and KPIs.Experience required for the position of Completions Manager: \n\nMortgage Completions or Conveyancing experience is a must\nMust have strong management experience, having built successful teams and helped them flourish through change\nFull understanding of origination platforms, broker and customer journey and HM Land Registry requirements\nFull understating of the UK Finance handbook\nStrong team player\nDedication to deliver to required standards and timescalesFor more information regarding the role of Completions Manager, contact us.\n\nStellar Select is acting as an employment agency and is a corporate member of the REC\n\nDue to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Vacancy Specification\n Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!\n\nKey Responsibilities\n• Lead your team to deliver exceptional customer service that consistently exceeds expectations\n• Drive KPI performance, consistently meeting challenging operational targets\n• Oversee the execution and supervision of in-store tasks to meet targets and standards\n• Recruitment for your team, leading them and fostering their growth and development\n• Handle customer complaints with professionalism and maintain compliance with health & safety standards\n\nSkills & Experience\n• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment\n• Proven track record in optimising operational efficiency through strategic time and cost management\n• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence\n• Commitment to delivering exceptional customer service and driving business results\n• Agile, visionary leader who can proactively embrace change with a results-driven mindset\n\nOur Benefits\n• A market-leading salary package\n• 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme\n• A flexible contract of 40 or 45 hours a week\n• 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave\n• Comprehensive training and ongoing development opportunities throughout your Aldi career\n• Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

Resident Liaison Officer (RLO)\n\nTemp to Perm\nManchester (North Manchester & surrounding areas)\n£29,000 - £31,000 | Monday-Friday | 8:00am-4:30pm\nStart: Immediate/Notice period\n\nAre you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.\n\nThe Role\n \nYou'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme.\n\nKey Responsibilities\n \n* Liaise with residents, Scheme Managers and the client to keep everyone informed\n* Support the delivery of social value / community engagement events\n* Collate customer satisfaction surveys and feedback\n* Monitor, log and help resolve resident complaints in a professional manner\n* Work closely with the Site/Project Manager to maintain a strong communication bridge\n* Support conflict resolution and de-escalate concerns on site where needed\n\nWhat We're Looking For\n \n* Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction)\n* Strong customer service and communication skills\n* Confident handling sensitive conversations and complaints\n* Organised, proactive and able to manage multiple stakeholders\n\nInterested?\nSend your CV over or call Jess on (phone number removed) for a quick chat.\n\nKey words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Care Advisor | Manchester City Centre | £30,000\n\nHours: Monday - Friday, 9am - 5pm\nHybrid Working - 2 days office based, 3 days from home \n\nWe are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team.\n\nThis is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews.\n\nCustomer Care Advisor Key Responsibilities:\n\nManaging all customer email enquiries in a professional and timely manner\nHandling refunds, returns and exchanges efficiently\nResolving customer complaints with empathy and a solution-focused approach\nResponding to delivery and order tracking enquiries\nSupporting customers throughout their full online purchasing journey\nMaintaining and improving customer satisfaction and Trustpilot ratings\nLiaising with internal teams and couriers to resolve customer issues quickly\nUpdating customer records accurately across internal systems\nIdentifying recurring customer issues and suggesting process improvements\nEnsuring all SLAs and response time targets are consistently achieved\nProviding a personalised and positive customer experience with every interaction\nSupporting during peak trading periods and product launches\n\nCustomer Care Advisor Skills Required:\n\nPrevious experience within a customer service role\nExperience working within an e-commerce environment would be advantageous\nConfident handling high volumes of customer enquiries\nExcellent written communication skills and attention to detail\nExperience using Shopify\nExperience using Gorgias is highly desirable, although not essential\nStrong problem-solving skills and the ability to remain calm under pressure\nA proactive and positive attitude with a genuine passion for customer experience\n\nCustomer Care Advisor Benefits:\n\nHybrid working - 3 days working from home\n20 days holiday + birthday off + bank holidays\nNEST pension scheme\nVolunteer days\nOpportunity to join a growing brand with ambitious expansion plans\nSupportive and collaborative team environmentThis is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business.\n\nBBBH36183

Your new company \nAn independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team. \nYour new role \nYou will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation.\n\nManage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures\nCollect, evaluate, and analyse information and evidence, recommending appropriate courses of action.\nDraft clear, concise summaries and recommendations for decision-makers\nLiaise effectively with colleagues and external parties to build strong working relationships\nAccurately record and maintain case information using the in‑house CRM system\nParticipate in regular case review meetings with senior managers\nSupport the supervision, coaching, and development of colleagues where required\nWork collaboratively with colleagues to ensure effective cover arrangements during periods of absence\nConsistently meet performance targets relating to timeliness and quality of work\nWhat you'll need to succeed \n\nAbility to work within established policies and procedures\nStrong confidentiality and data handling skills\nHigh levels of accuracy and attention to detail\nAbility to manage multiple tasks and competing priorities\nExcellent analytical and critical thinking skills\nAbility to evaluate complex information and reach sound conclusions\nExperience managing complex casework and varied caseloads\nAbility to produce clear recommendations under time pressure\nClear, concise and accurate written communication\nProfessional and confident communicator with internal and external contacts\nAbility to work effectively independently and as part of a team\nWillingness to engage openly in collaborative discussions\nConfidence supporting less experienced colleagues\nUnderstanding of the legislative and regulatory environmentWhat you'll get in return \n35 hour working week, Monday to Friday. 9am till 5pm\nHybrid working\nOffices in the heart of Manchester city centre\n£17.29 per hour plus holiday pay\nASAP start\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Experience Team Manager\nSalary: £37,000-£40,000 (dependent on experience)\nHours: Monday to Friday, full time\nAbout the role\nWe're looking for an experienced Customer Experience Team Manager to lead and develop a high‑performing team of customer experience agents within a regulated environment. This is a hands‑on leadership role where accountability, coaching, and service quality are key.\nYou will be responsible for driving performance, ensuring regulatory compliance, and delivering consistently high standards of customer service.\nKey responsibilities\n * Lead, motivate, and manage a team of 12-14+ customer experience agents\n * Set clear expectations and hold team members accountable for performance and conduct\n * Coach, support, and develop team capability through regular feedback and performance reviews\n * Ensure all activity is compliant within an FCA‑regulated environment\n * Monitor customer interactions to ensure adherence to the Consumer Rights Act\n * Manage performance metrics, quality standards, and customer outcomes\n * Support wider business objectives by maintaining strong engagement and morale within the team\nAbout you\nYou'll be a confident and experienced people manager who is comfortable giving direction, making decisions, and addressing underperformance when needed.\nEssential experience:\n * 18+ months' experience in a people management role within the same organisation\n * Proven experience managing 12-14 or more customer experience agents\n * Experience working in an FCA‑regulated environment\n * Solid understanding of the Consumer Rights Act\n * Confident communicator with a clear and supportive leadership style\n * Comfortable holding individuals accountable while maintaining a positive team culture\nWhat's on offer\n * Competitive salary of £37,000-£40,000, depending on experience\n * Stable Monday to Friday working hours\n * Opportunity to manage and shape a well‑established team\n * Supportive environment with scope to make a real impact\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Supported Housing Officer\n Permanent\n £33,500\n\n37.5 hours per week\n North West and Yorkshire\n\nHamilton Woods are currently recruiting for a Supported Housing Officer to support tenants with mental health and learning disabilities to maintain their tenancies, on a permanent basis. The role can require dispersed properties across Liverpool, Warrington, Manchester, Leeds, York and Hull. \n\nDuties and Responsibilities of the Supported Housing Officer:\n\nDelivering a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice.\nSupporting residents with the completion of welfare and benefit-related documentation.\nWorking closely with operational teams and support services regarding tenancy start dates, terminations and transfers.\nPreparing tenancy documentation and resident welcome information.\nProviding relevant arrears and account information to income teams to support debt resolution processes.\nOffering guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters.\nReviewing support needs and risk assessments to ensure housing management responsibilities are delivered effectively.Essential Requirements of the Supported Housing Officer:\n\nEnhanced DBS or willingness to undergo one\nFull UK Driving Licence and access to own vehicle \n\nBenefits of the Supported Housing Officer:\n\nUp to 5% matched pension contributions\n25 days holiday + bank + 1 day for every year work\nHealthcare plans\nGym memberships \n\nTo be considered for this exciting role, please contact Bethan Hall- Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. This role is ideal for someone with a strong background in managing teams and improving service delivery standards.\n\nClient Details\n\nOur client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment.\n\nDescription\n\nLead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture\nSet clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans\nDevelop and implement customer experience strategies aligned with business objectives and FCA requirements\nContinuously review and optimise customer journeys to improve satisfaction, retention, and outcomes\nLeverage customer feedback, complaints data, and insights to drive ongoing improvements\nEnsure full compliance with FCA regulations, including Consumer Duty and Treating Customers Fairly (TCF)\nFoster a strong compliance culture, ensuring team understanding of regulatory obligations and customer outcomes\nMonitor customer interactions to ensure adherence to policies, scripts, and regulatory standards\nOwn and drive fair, consistent, and effective customer outcomes\nOversee complaint handling in line with FCA DISP rules and internal SLAs\nImplement and manage quality assurance frameworks to enhance service standards\nMonitor, analyse, and report on key KPIs (e.g., CSAT, NPS, first contact resolution, complaint volumes)\nUse MI to identify trends, inform decisions, and improve performance\nIdentify inefficiencies and implement improvements to enhance customer and colleague experience\nCollaborate with cross-functional teams (Compliance, Risk, Operations, Product) to deliver change initiatives\nIdentify, assess, and mitigate operational and conduct risks within the customer experience function\nAct as a key liaison for internal stakeholders, including Compliance, Risk, and senior leadership\nCommunicate effectively across the organisation to align on customer experience priorities and regulatory expectationsProfile\n\nA successful Customer Service Manager should have:\n\nProven experience in managing customer service teams within the financial services or a regulated industry.\nStrong understanding of customer service principles and best practices.\nExcellent problem-solving and decision-making skills.\nAbility to analyse data and implement effective solutions.\nOutstanding communication and interpersonal skills.\nCommitment to delivering exceptional customer experiences.Job Offer\n\nCompetitive salary .\nPermanent role within the financial services industry.\nOpportunities for professional growth and development.\nSupportive and collaborative company culture.\nBased in a convenient location with excellent transport links.If you are a motivated Customer Service Manager looking to make a positive impact, we encourage you to apply. This is an excellent opportunity to further your career in the financial services sector

Eden Brown are seeking a highly efficient Complaints Assistant working for a well known local Housing provider in Manchester\n\nThe role is temporary for approximately 3 months covering sickness\n\nDuties will involve:\n\n- Formulating Correspondence to Customers\n- Calling Customer formally acknowledging complaint and process\n- Sending letters\n- Raising BACS requests\n\n- To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development.\n\nDue to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process\n\nOnly apply if you match the above criteria \n\nEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business in Manchester City Centre. This is a newly created role due to continued expansion within the customer service function, offering the chance to make a real impact in a fast-paced, highly regulated environment. Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. This role would suit a hands on people manager who thrives in a data driven environment and is passionate about team development and operational excellence. Key Responsibilities • Manage and motivate a frontline customer service team within a regulated environment, • Monitor and drive performance against KPIs and service targets, • Analyse performance data and produce actionable insights and reports, • Support the management of first-line complaints and ensure excellent customer outcomes, • Coach, train and develop team members to maximise performance and engagement, • Identify process improvements and support operational efficiencies, • Previous experience managing a customer service team within an regulated environment is essential, • Mini...

Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to £35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make ar...

Operations Manager - Responsive Repairs Location: Manchester Salary: £61,518 You will lead a team ofRepairsService DeliveryManagersdelivering works onresponsive repairs.Working collaboratively across the widerteam. You will ensure repairsare delivered safely,on time and within budget. You will be accountable for operational performance, contractmanagementand continuous service improvement, using data and customer insight to drive performance. What you'll be doing • Working collaboratively with the planning team to schedule worksin order tomaximiseproductivity and efficiency., • Contractor relationship management, including allocation of worksandmonitoringthe portal, • Managing stakeholder relationships with colleagues across the wider team, organisation and externally., • Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAs, • Beingthe point of contact for Stage 1 complaints, investigating and feeding backin a timely manner, • Leading on Service Excellence Groups andrequired, • Managing your Departments Budget., • Proactive resource planni...

Are you an experienced Technical | QA Assistant looking for a new challenge? We pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflect in our Mission, Vision, and Values statements. The post-holder will be responsible for effectively contributing to the work of the technical department, ensuring that effective technical service to the site is maintained and developed. The post holder will also be responsible for monitoring the factory quality & food safety systems and for determining that quality, safety, and legality are met at each stage of the process by liaising effectively with all relevant parties in a policing capacity. The main responsibilities of the role are: • Maintaining the Food Safety System policies and procedures, • HACCP Studies, • Document Control, • Coordination of internal audits and distributing the results and ensuring all corrective actions are completed, • Collecting micro samples as per schedule, • Traceability, • Investigations into complaints, • Daily auditing of CCPs, • Daily label checks, • Calibration, • Auditing of processing records, • GMP/Fabric audits, • Temp...

An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all. About the Company Our client is a long‑established, highly respected Mortgage Brokerage based in Southampton. The company have a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market. About the Role As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice. Key Responsibilities In this role, you will: • Maintain, embed and oversee all requirements within the company’s Training & Competence scheme., • Conduct adviser observations across all product areas, identifying developmental needs, • Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes., • Create, implement and manage adviser development plans, • Provide ongoing coaching to enhance advice quality and strengthen adviser capability., • Facilitate and deliver induction training aligned to the T&C scheme., • Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey., • Ensure accurate, timely T&C record keeping and support first‑line defence activities., • Respond appropriately to complaints in line with company policy., • Promote and uphold high standards of conduct, customer focus and compliance across all activities. Skills & Experience • Minimum 2 years’ experience within a Regulated Mortgage environment, • At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role., • Strong understanding of FCA regulation and the UK regulatory environment., • Effective communicator with strong relationship‑building skills., • Highly organised, detail‑focused and able to work to challenging deadlines., • Confident in providing constructive challenge and working both independently and collaboratively., • CeMAP or equivalent qualification & a formal compliance qualification (Desirable) Package • Salary up to £43k, • Remote work, • Career development opportunities within a respected, growing organisation. Why Apply? If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression. You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.