Complaints jobs in Ellesmere PortCreate job alerts

QUALITY MANAGER £45,000 - £50,000 (with a little bit of flexiblity on that) Cheshire If you like your operations tight, your audits tidy, and your standards higher than a CrossFit PB board… this one’s for you. We’re looking for a Quality Manager to take the reins at a leading UK manufacturer in the wider food & active-lifestyle space. This is a properly hands-on role: sleeves rolled up, on the floor, shaping behaviours, and bringing people with you on the quality journey — not sitting in an office sending reminders no one reads. What you’ll be doing: • Guarding our BRC AA like it’s the crown jewels., • Owning the full audit cycle: prep → delivery → follow-up., • Staying ahead of BRC, GMP and UK/EU regulatory updates., • Running the QMS and keeping documentation genuinely current., • Leading internal audits and making sure corrective actions actually happen., • Working with certification bodies, regulators, and customers., • Supporting additional accreditations (ISO, customer standards)., • Managing bonded warehouse compliance with HMRC., • Coaching teams so quality becomes instinctive, not enforced., • Collaborating closely with production, supply chain, technical, and supplier QA., • Approving artwork, supporting import/export docs, and managing complaints. Who you’ll need to be: • Experienced in quality/compliance within food, pharma, or active-lifestyle consumer goods., • Fluent in BRC, comfortable with GMP, confident with UK/EU frameworks., • Someone who takes ownership, brings structure, and isn’t shy about voicing what needs attention — constructively, collaboratively, and with the bigger picture in mind., • Naturally organised, detail-driven, and able to influence without ever feeling heavy-handed., • Bonus points for ISO or bonded warehouse experience. If you love turning “we should probably fix that” into “we’ve already sorted it,” and you enjoy building a culture where quality isn’t a department — it’s how everyone works — this is your stage.

Compliance Officer – Commercial Banking (Chester) Are you passionate about driving strong risk culture in a growing financial institution with bold ambitions? 💡 We’re partnering with a forward-thinking commercial bank that’s combining innovation, technology, and customer focus to deliver smarter, more sustainable financial solutions. With growth accelerating and a strong leadership team in place, they’re now looking for a Compliance Officer to play a key role in strengthening the 2nd Line of Defence (2LoD) and embedding best practice across the business. The Role As Compliance Officer, you’ll be part of a collaborative Risk & Compliance function that works closely with all areas of the business. You’ll take ownership of compliance monitoring, regulatory oversight, and framework enhancement — helping to maintain a robust control environment as the bank continues to scale. What you’ll be doing: • Lead day-to-day management of the compliance plan and QA framework, completing reviews and follow-up actions., • Support delivery of the Risk & Compliance Oversight Plan approved by the Board Risk Committee., • Manage regulatory breaches, the compliance inbox, and provide support on FCA-regulated complaints., • Deliver compliance training for new joiners and refresher sessions across the business., • Support incident management, breaches, and risk event investigations., • Manage data protection requests (DSARs, deletion requests) and assist the DPO where required., • Analyse key regulatory developments and identify business impacts., • Prepare MI and content for Board and executive committees., • Contribute to innovation by supporting the adoption of AI tools and digital solutions across compliance processes. About You • 2+ years’ experience working within the Compliance team of a bank or lender is essential., • Strong knowledge of FCA regulations, particularly SYSC, SMCR, and Consumer Duty., • Understanding of RCSA, control testing, and incident management processes., • Excellent analytical, organisational, and communication skills., • Confident working across teams and engaging with senior stakeholders., • Progress toward ICA, IRM, or equivalent compliance qualifications is a plus. What’s on Offer 💼 Competitive salary and benefits package 🚀 Professional growth and learning opportunities 🌍 A collaborative culture where your ideas make an impact This is an exciting opportunity to join a growing commercial bank where you’ll be more than just a cog in the wheel — you’ll play a central role in shaping a resilient, forward-looking compliance culture that supports innovation and sustainable growth.

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. The Opportunity We’re partnering with a growing and forward-thinking financial institution that’s transforming how businesses access and manage finance. They’re now looking for a Team Leader – Asset Finance Operations to lead a high-performing operations team and deliver exceptional customer service to both direct clients and broker partners. This is an excellent opportunity for someone with strong leadership skills and a deep understanding of asset finance who thrives in a fast-paced, customer-focused environment. What You’ll Do You’ll play a key role in supporting business growth by leading, developing, and motivating the operations team to achieve high standards of service and compliance. Key responsibilities include: • Managing the day-to-day operations of the Asset Finance team., • Driving process improvements and ensuring service excellence., • Monitoring team performance against KPIs and SLAs., • Handling customer and broker queries and resolving complaints effectively., • Providing coaching, mentoring, and development to team members., • Collaborating closely with internal teams such as Credit, Sales, and Compliance., • Producing and analysing management information to identify trends and areas for improvement., • Promoting a positive, inclusive, and high-performance culture. What You’ll Bring • Proven experience in asset finance operations or a similar financial services environment., • Strong leadership and people management skills., • Knowledge of regulatory and operational risk frameworks., • Excellent stakeholder management and communication skills., • Ability to work effectively in a dynamic, evolving business environment., • A proactive, solutions-focused mindset with a commitment to customer satisfaction. Why Join? You’ll be part of a business that values collaboration, innovation, and continuous improvement. This role offers a great opportunity to make an impact, shape operational best practices, and develop your leadership career within a supportive and ambitious organisation.

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Chester store. You will be offered a competitive hourly rate of up to 13.41 per hour + non contractual, hourly sales commission. At Deichmann, our Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a part time, permanent position and you will be contracted to work 16 hours per week. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously. Key activities: • Lead and supervise the store team in the absence of the Store Manager., • Open & close stores, including cashing up and completion of associated administrative duties., • Offer excellent levels of customer service and have a strong product knowledge., • Lead by example, by recommending and promoting complimentary products with each sale., • Assisting management in leading the team, to achieve store sales targets and KPI’s., • Support team members as and when required., • Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer., • Process stock deliveries and store transfers., • Deal with customer queries and complaints. Personal characteristics: • Able to take direction from management regarding additional tasks and duties., • Previous supervisory experience including cashing up and banking., • Self-motivated, with a positive, can do attitude., • Ability to supervise, motivate, coach and work with a team., • Strong interpersonal and communication skills., • Willingness to approach and serve all customers., • The drive to exceed monthly performance targets., • Methodical approach to completing daily tasks – including stock SKU management., • High levels of attention., • The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday). If you would like to join the team at Deichmann UK a Retail Supervisor and you meet the job requirements, please click apply. We’d love to hear from you!

Supports the Regional Lettings Director on the direction of the Lettings business and assists in integrating PM and Sales teams. Accountable for overall Branch Lettings Performance and meeting budget. Excellent customer feedback/reviews and ability to handle lettings complaints quickly, avoiding for

Complaints Officer - Level 4 Diploma (ie DipPFS or equivalent) or making good progress towards it. Resolve complainant’s concerns within agreed authority, investigating the cause of complaints and where required, gathering information from relevant internal departments and external product provide

Claims & Complaints Lawyer. In this position, you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk-related matters. Drafting responses to client complaints.

We're looking for someone who can hit the ground running - an experienced Housing Complaints Handler with strong understanding of housing-related issues such as repairs, planned works, or estate management. You'll ensure our customers receive clear communication, fair resolutions, and consis

Quality Assurance and Complaints Handler – Global FinTech - Multiple Hires. Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA &. With a

In this position, you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk-related matters. Drafting responses to client complaints.

Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager).

An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will be responsible for supporting our opera

Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in.

Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager).

Shift pattern: 1 on 2 off basis including sleep ins.At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Support Worker, based within Wigan every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported.A simple "How was

Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager).

Pay: £15 an hour plus £30 per sleep in.Shift pattern: 1 on 2 off basis including sleep ins.At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Team Leader, based within Wigan every moment you spend with our young people (ages 8–18) helps them feel safe,

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Children's Residential Care Worker.Sleep-in shifts: £3000 per annum (up to 10 shifts/month).Access to discounts at major retailers (ASDA, Tesco, M&S, etc.Health benefits, including dental and optical cashback after 2 years.Support: 24/7 helpline and hardship grants through the CareTech Foundati

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Children's Residential Care Worker.Sleep-in shifts: £3000 per annum (up to 10 shifts/month).Access to discounts at major retailers (ASDA, Tesco, M&S, etc.Health benefits, including dental and optical cashback after 2 years.Support: 24/7 helpline and hardship grants through the CareTech Foundati

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Are you committed to achieving positive outcomes for others?.Are you flexible enough to achieve the above?.If you can answer a wholehearted YES! to the three questions above we would love to hear from you immediately.Position: Senior Support Worker - (Children’s Residential Child Sexual Exploitati

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling.We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

VALID CLASS 1 (CE) DRIVING LICENCE REQUIRED - TRUNKING ONLY (NIGHTS) One time signing bonus of £300! No loading or unloading AND h ome after every shift ABOUT US Route Delivery Solutions (RDS) is a growing logistics company, and our goal is to operate the most Efficient, Safe and Compliant line hau

Plus, an additional overtime pay of 1.Hours: 40 hours per week on a rotational basis (rota provided 4 weeks in advance).Shift Patterns: 2 – 3 shifts per week (Typical shift pattern is 2 on 4 off.Are you a dedicated, compassionate person looking for an exciting new career within Residential Care? A

VALID CLASS 1 (CE) DRIVING LICENCE REQUIRED - TRUNKING ONLY (NIGHTS) One time signing bonus of £300! No loading or unloading AND h ome after every shift ABOUT US Route Delivery Solutions (RDS) is a growing logistics company, and our goal is to operate the most Efficient, Safe and Compliant line hau

Are you a naturally caring experienced Healthcare Support Worker in the UK, looking for your career to be fulfilling, where you’re valued, recognised and supported?.Do you have the right skills and experience for this role Read on to find out, and make your application.If you want to make a positi

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist w

Are you an experienced Healthcare Assistant or Support Worker wanting control and flexibility to work the shifts you want?.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Whether you’re looking for extra shifts to boost

Team Leader (Barista Maestro) - Woking Goldsworth- 30 hours per week - Permanent.At Costa Coffee, we are what we craft.It's about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.And as a Team Leader, you can too.We're a global coffee brand with bo

JOB TITLE: Aviation Claims Handler.LOCATION: Remote Flexible working with the opportunity for hybrid working from Chatham/London.TYPE: Permanent, Full - time (37.Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London.Pr

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping

Senior Care and Support Assistant.Tollemache Respite Service, Claughton, Liverpool, CH43 8SY.Sanctuary Supported Living is delighted to be recruiting for a Senior Care and Support Assistant at our CQC Registered Learning Disability Scheme, Tollemache Respite Service, Claughton.At Sanctuary Supported

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.As a Peripatetic Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary,

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique n

This role would be ideal for someone looking to develop their experience in a reception and administration role.A positive attitude and the desire to learn are essential, as is a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol.If you think you are the

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.As a Care Assistant at a Barchester complex care home, you'll help residents enjoy each day by making sure they get the quality care they deserve.We'll look to you to

Location: London Road, Ashington, Storrington, RH20 3JT Pay: £13.Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 2pm-10pm, shifts will fall on Wednesday, Friday, and Sunday, to be discussed at interview.Interested in this role You can find all the relevant info