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Residential Children’s Worker – Deputy Manager - Child Sexual Exploitation Deputy Manager - £15.50ph Extraordinary Days Every Day At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Deputy Manager, based within Wem, every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the statement of purpose. To deputise in the absence of the registered manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervisions and support to senior staff in line with care quality standards and Children’s Homes Regulations 2015. Duties and Responsibilities: You’ll be ensuring that each young person has an allocated key workerEnsuring that each member of staff is aware of each child’s placement plan and their responsibilities for its implementationAttending childcare reviews and planning meetings to provide information and achieve best outcomes for young peopleUndertaking direct work with young people and acting as an appropriate role modelAssist in developing systems in which young people are consulted about the quality of care they receiveTo assist the Registered Manager in the implementation of all aspects of the Statement of PurposeContribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management teamTo deputise in the absence of the Registered ManagerTo support on and off the rota to ensure adequate staffing according to the needs of young peopleTo ensure that resources are allocated appropriately and financial records are accurately maintained New staff must be comfortable using an electronic care recording system on a daily basis to document, monitor, and update children and young people’s records accurately. Experience with Clearcare is an advantage, but not essential, as full training will be provided. However, all staff are expected to confidently use digital systems as part of their day-to-day role. Qualifications/Experience/Requirements NVQ 3 in caring for Children and Young People (or equivalent)Understanding of Ofsted framework (SCCIF)12 months experience working in a residential setting with young people with challenging behaviour including supervisory experience.Knowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyExcellent organisational skillsAbility to motivate and enthuse staffA Full UK driving licence is required do to the location and nature of the role Why Join Us? Exclusive discounts at major retailers (ASDA, Tesco, M&S, etc.) Health benefits, including dental and optical cashback after two years 24/7 support: Helpline and hardship grants via the CareTech Foundation A Welcoming Home: Work in a comfortable and well-designed space Expert Training: Two weeks of fully funded induction Career Growth: Fully Funded Diplomas (Levels 3-5) and clear pathways for promotion Supportive Team: Work with people who care as much as you do Your Next Step This isn’t just a job - it’s a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups. Rowton [SYS-22508]

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services. The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process.

Belmont Recruitment are currently seeking an experienced Gas Engineer to work in the Chester area on a temporary basis. This is a full time role working 37 hours per week, Monday to Friday. The service is responsible for delivering a high quality and cost effective property repairs and refurbishments, estate services, and gas servicing and installation to both internal and external clients. Overview: The successful candidate will provide an effective Gas Operations service that meets contract and customer expectations. This will include gas installation, servicing and repairs across domestic properties. The role requires a flexible approach and may involve occasional weekend, evening or standby work. Main Duties: • Carry out installation, fault finding, fixing, maintenance and commissioning of gas central heating systems, • Undertake servicing and repairs in line with contract and service specifications, • Diagnose faults and implement effective solutions, • Respond positively to service breakdowns and customer complaints, • Maintain accurate daily work records and provide clear updates to customers, • Ensure tools and equipment are maintained in good condition and stock levels are replenished as required, • Work in accordance with Health and Safety legislation and relevant regulations Essential Criteria: • Current Gas Safe registration, • ACS Natural Gas Domestic qualification, • Recent experience of undertaking a similar role, • Working knowledge of the installation, servicing and maintenance of gas heating systems, • Proven experience of analysing and diagnosing problems and implementing effective solutions, • Good communication and customer care skills, • Ability to use and update computerised systems including PDA, • Full current driving licence If your skills match the above criteria, please apply with your up-to-date CV

Operations Administrator Chester £26,225 This is an exceptional opportunity to join one of our well-established, successful and growing clients within their Operations team. You will be joining an innovative and progressive market leader, within a motivated and fast-paced team, providing an efficient and accurate service to business customers across the UK. The hours of work are Monday-Friday 8:30am-4:30pm or 9:00am-5:00pm The Operations Administrator will be rewarded with a fantastic benefits package including 26 days annual leave plus Bank Holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more. The successful candidate will: • Work as part of a team to deal with timely product dispatch, working to fixed daily and weekly deadlines, • Be responsible for handling returned products and processing accordingly, • Establishing reasons for return, repair, credit and follow the process flow to ensure a full resolution for customers, • Process orders through accurate scanning and data entry, • Identify potential quality complaints and escalate in line with quality service standards, • Liaising closely with other internal teams to resolve queries and issues promptly Essential Experience: • A minimum of 2 years’ experience within an aftersales, logistics, warehouse or import/export administration role, • A high level of attention to detail and accuracy to ensure outstanding customer experience through all interactions, • Be enthusiastic and positive, with a can-do attitude, • Case management experience managing own workloads and priorities and the ability to multitask, • Desire for continuous improvement – always looking for ways to improve ways of working, • Daily use of internal CRM software and experience of working across multiple screens, navigating various systems simultaneously, • Experience of working towards strict KPIs and targets, • Have experience of Salesforce (preferred but training will be provided), • Previously worked in a B2B customer relationship environment, • Handling complex complaints in line with regulations Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy

This is your chance to earn £27,185.00 per annum working 40 hours per week! Complete with an excellent benefits package! We have an opportunity for a Planner based in our Ellesmere Port office Step into a role that genuinely rewards your expertise! We Can Offer You: Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more Training & Growth: Ongoing professional development to keep you at the top of your game Your role as a Planner: Monitor and manage daily work activities using the IT system Allocate and deliver services based on business priorities in a cost?effective manner Track and review incoming work raised by the Service Centre Update the IT system to support accurate reporting and data analysis Communicate with operatives to ensure tasks are completed within agreed timeframes Carry out customer satisfaction surveys Follow up on enquiries and resolve complaints professionally What We Need from You. Good level of education To be competent in all aspects of administration tasks and have good organisational skills Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time) Experience in working with Microsoft Office software (Outlook, Word, Excel and Access) Ability to work to deadlines and strong communication skills Experience gained within a social housing environment is advantageous. Why Liberty? We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click “Apply” below to join Liberty as our Planner! We look forward to hearing from you! Closing Date: 7th April 2026 (We may close early due to high demand)

Job Title: Shift Manager – Technical Location: Cheshire Salary: Up to £55,000 + benefits Sector: Food Manufacturing A highly regarded food manufacturing business based in Cheshire is seeking an experienced Shift Manager – Technical to join its site leadership team. This is a key role responsible for leading a multifunctional technical team and ensuring the consistent delivery of food safety, quality, legality and integrity across the operation, in line with Morrisons Manufacturing and site technical standards. Reporting to the Site Manager and working under the guidance of the Technical Manager, you will provide strong technical leadership, support production operations, manage supplier performance and play a critical role in maintaining site compliance, accreditations and audit readiness. Key Responsibilities: Lead, develop and manage a site technical team, supporting recruitment, talent development and performance management Ensure the manufacture of safe, legal and quality products, meeting customer and regulatory requirements Drive compliance to food safety, health & safety, quality and site technical standards Proactively manage site risks, trends, complaints and non-conformances Manage internal audits, process validations and site document control Support and influence continuous improvement across people, processes and systems Actively contribute to site accreditations and crisis management activities, including product recalls Work collaboratively with operations, engineering, NPD, hygiene, HR, commercial teams and external stakeholders Support cost control, budget management and stock optimisation initiatives About You: Proven experience in a technical leadership role within FMCG food manufacturing Strong understanding of food safety, quality, legality and compliance across the supply chain Experience working in high-risk / high-care environments (where applicable) Confident managing audits, KPIs and technical systems Able to lead change, manage data effectively and prioritise workloads Investigative, analytical and decisive with a proactive mindset Degree qualified in Food Science, Food Technology, Microbiology, Chemistry, Engineering, Manufacturing or similar (desirable) This is an excellent opportunity to join a well-invested site and play a pivotal role in driving technical standards and continuous improvement within a fast-paced manufacturing environment

Regional Operations Manager Salary: £42,000 – £45,000 per annum Service Type: Supported Living Location: Multi-site around Chester and surrounding area Travel: Regular regional travel required Reports to: Assistant Director of Governance & Operations The Opportunity We are recruiting for an experienced Regional Operations Manager to oversee a portfolio of supported living services across multiple locations in Cheshire and Merseyside. This is a senior leadership role requiring strong multi-site management experience within supported living or social care. You will be responsible for quality, compliance, financial performance, cultural leadership, and operational delivery across your region. Key Responsibilities Regional Leadership Provide clear, values-led leadership across all services within your region. Ensure high-quality, person-centred support that meets the expectations of people supported, regulators and stakeholders. Deliver regional performance in line with company KPIs. Take full financial accountability for regional budgets, working closely with central support functions. Contribute to organisational strategic planning and regional development plans. Ensure full regulatory compliance, identifying and managing risk in a solution-focused way, upholding duty of candour. Maintain oversight of organisational systems and ensure effective use across the region. Leadership & Management of Teams Develop and implement a robust regional workforce plan, including succession planning and leadership development. Coach and mentor Operational Leads and Service Managers to drive high performance. Monitor staffing levels, skill mix and rostering to ensure safe, person-centred delivery. Oversee safe recruitment, induction and training processes to ensure staff are competent and confident in practice. Maintain oversight of HR systems and employee records. Take accountability for overall team performance and stakeholder relationships. Governance & Quality of Support Embed a strong, inclusive and respectful organisational culture across services. Ensure safeguarding and the protection of people supported remains paramount. Challenge poor or restrictive practice immediately and take appropriate action. Monitor outcomes to ensure person-centred practice is consistently delivered. Lead initiatives to strengthen community engagement for people supported. Promote openness, transparency and a learning culture across services. Participate in an on-call rota. Professional Engagement Build strong relationships with senior professionals and external stakeholders. Manage complaints and reputational risks effectively. Act as a regional ambassador, always reflecting company values and professional standards. About You To be successful in this role, you will have: Proven multi-site management experience within supported living or social care (essential). Strong knowledge of regulatory frameworks and quality assurance systems. Experience managing budgets and delivering against financial targets. A track record of improving service quality and developing leadership teams. Excellent communication, risk management and stakeholder engagement skills. The ability to travel regularly around Chester and the surrounding area. Please send your up to date CV's to (url removed) or call Callum on (phone number removed)

Customer Service Advisor (12 months) Chester £27,810 Our client is seeking a dynamic and motivated Customer Service Advisor to join the Customer Service Team, ensuring the highest standards of service are consistently met. This is an exceptional opportunity for a Customer Service Advisor to join this global company within their prestigious, modern Chester office. The role is a 12-month contract, covering maternity leave. Hours of work: Mon – Fri on a rota basis - 8.30am – 4.30pm or 9.30am – 5.30pm. The Customer Service Advisor will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, contributory pension scheme, life assurance, free onsite parking and more. The successful candidate will: · Be the first point of contact for B2B customers · Provide level 1 support of handling all incoming interactions and escalating as per correct procedures · Handle high inbound call volumes whilst also maintaining interactions via live chat and case management · Accurately enter and maintain data in the CRM system · Understand and confidently discuss product portfolios across multiple brands with B2B customers · Work towards set KPIs and targets · Effectively handle complaints in line with regulatory requirements · Provide trouble shooting solutions to support customer queries · Assist and train customers on specific needs The successful candidate will: · Be motivated and driven to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat · A keen eye for attention to detail · Ability to multitask, updating cases in CRM during call handling · Capability to learn complex product portfolios · Experience of maintaining data in CRM to enable reporting and analysis of trends · Case management experience · Ability to manage own workloads and priorities · Experience of working in a call centre · Desire for continuous improvement of ways of working · Have an enthusiastic and positive can-do attitude · Not essential, but previous experience of working with Salesforce is desirable Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy

Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place. They are seeking a professional complaints hander to join their team on a permanent basis. The main purpose of this position is to be responsible for the logging and inv

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Liaising with TMO and handling the TMO cases within service level agreementsUndertaking the Hyundai buy back and rejection processTo analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department’s key KPIsPrepare reports relating to Hyundai Complaint

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. As a Complaints Officer, you will:. Investigate and resolve complaints thoroughly, effectively, and in a timely manner.

Complaints Handler £27,000 - £29,000 Liverpool – Hybrid Role Do you enjoy investigating issues and delivering fair outcomes for customers? Are you looking for a complaints role in financial services where quality, integrity, and regulation genuinely matter? A well-establishe

Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place. They are seeking a professional complaints hander to join their team on a permanent basis. The main purpose of this position is to be responsible for the logging and inv

You will play a key part in our complaints service ensuring that all levels of complaints are recorded accurately, resolve complaints directly and escalate when needed. You will need to have time management skills to monitor time frames and ensure the complaints process is followed according to serv

Strong background in complaints handling and resolution. Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency.

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. For further information please contact Louise Knight, Complaints, PALS, Bereavement & Patient Infor

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters. Manage and investigate customer complaints from initial receipt through to final resolution.

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest

The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints.

The Deputy Head of Appeals, Complaints & Conduct Office will lead on day-to-day operational delivery within ACCO, motivating a team of caseworkers to deliver best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non‑academic matters.

A housing consultancy firm in Greater London is seeking a Housing Complaints / Resolutions Officer to manage Stage 2 complaints effectively. The ideal candidate will take full ownership of complaints until resolution, ensuring high-quality responses and maintaining effective communication throughout

The role involves managing complaints with high standards of customer service, requiring direct experience in NHS complaints handling. A leading healthcare provider in Greater London seeks a Concerns & Complaints Officer to enhance service quality.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

You will play a key part in our complaints service ensuring that all levels of complaints are recorded accurately, resolve complaints directly and escalates when needed. You will need to have time management skills to monitor time frames and ensure the complaints process is followed according to ser

This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compliance and favorable outcomes. A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

A major water utility company based in the UK is looking for an Administrator to join their Customer Service Complaints Team.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

You will also assist in resolving outstanding complaints related to housing and repairs.

A major water utility provider in the UK is seeking a Complaints Advisor to manage customer complaints with empathy and efficiency.

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. What you’ll be doing as a Complaints Advisor. Being the main point of contact for customers until their case is fully

Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively,

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor