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FOSTER CARE ASSOCIATES (THE FCA) Role: Senior/Supervising Social Worker - Full time - Permanent Basic Salary: Up to £34,324.62 per annum dependent on experience Benefits: Company Car or £2,000 Car Allowance, 30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme, Company Pension & Medical Cash Plan Location: Homebased The location of the team is in Worcestershire, supporting our Foster Parents across Birmingham, Dudley, Walsall and Sandwell. Occasional travel to Bromsgrove and surrounding areas of West Midlands also required. ABOUT US Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. DUTIES WILL INCLUDE: • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care., • Support and monitor the continued suitability and competence of Foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures., • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards., • Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined., • Ensure each child and foster parent are fully compliant in respect of all key documentation., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community., • Participate in an 'out of hours' support service on a rota basis, • Undertake occasional initial home visits and Form F Assessments. YOU MUST HAVE: • A Social Work qualification, • Professional registration with Social Work England or equivalent, • Proven ability to produce a high standard of report writing, • A comprehensive working knowledge of relevant legislation and child safeguarding procedures, • The willingness and ability to travel extensively (including occasional nights away), • Confidence with transporting children and young people in sometimes stressful/difficult situations To be considered, please apply and we will be in touch. No agencies please. The FCA is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Social Services, Keywords:Adoption Social Worker, Location:Droitwich, ENG-WR9 0AD

Student Casework Assistant Sub Department Student Records, Awards & Appeals Location St Johns Campus Salary £24,531 to £26,093 per annum Post Type Full Time Contract Type Fixed Term - 24 Months Closing Date Sunday 22 February 2026 Interview Date Wednesday 04 March 2026 Reference REG2601 The Student Casework Team draws together a range of duties, including student complaints, appeals, applications for consideration of mitigating circumstances, student discipline, and administration related to cases of alleged academic misconduct. The post holder will work closely with the Student Casework Manager by supporting them with administration relating to claims for mitigating circumstances and dissertation extension requests. The role also includes managing the Universitys processes for handling alleged academic misconduct by students. The Student Casework Assistant will arrange and act as Secretary for small committee meetings throughout the academic year as part of their role. This includes, as a matter of routine, dealing with confidential and sensitive issues and information. The post holder will need to be proficient in using Microsoft Office 365 and be willing to learn how to use our corporate IT systems (training will be given). The role holder will also assist the wider Registry Services department during busy key periods such as examination weeks, Welcome Weekend, and the University of Worcester Graduation Ceremonies. This is a good opportunity for someone to join the Student Casework Team and learn different skills at an expanding local university. What's in it for you? • Annual incremental pay increases up to £26,093, with the opportunity to progress to £27,319 - 32 days leave per year (inclusive of bank holidays and University closure days), rising to 37 total days after 5 years service - Access to our Staff Retail Benefits Scheme - Wellbeing advice and support through our Employee Assistance Programme - In-house training and development support - A friendly, inclusive, and supportive culture and work environment This role will be full time, with a flexi-time scheme in operation. After a period of training, the role holder may be able to work two days a week from home around the needs of the University. Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of the University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria). Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK. We value diversity and wish to promote equality at all levels. TPBN1_UKTJ

Sales Co-ordinator | Worcester | Up to £32,000 & Real Career Progression Kick-start your career with a fast-growing, high-energy team! Are you passionate about delivering exceptional customer service, building strong relationships, and getting stuck into a role where every day brings something new? If you're ambitious, driven, and ready to grow, this Sales Co-ordinator position with our client in Worcester could be the perfect launchpad for your career. Our client operates in a fast-paced environment where problem-solving, customer focus, and technical curiosity are key. If that sounds like your kind of challenge—keep reading. Key Responsibilities of the Sales Co-ordinator: You'll be the engine behind the sales and customer operations, supporting everything from order processing to product guidance. You'll develop deep technical knowledge of their product range, becoming a trusted expert for customers and internal teams. Sales & Business Development Guide customers towards the right products and solutions Take accurate, professional sales orders Spot opportunities to upsell promotional items Help eliminate order errors and returns Customer Service Excellence Be a friendly, professional point of contact via phone, email and in person Keep customers updated on delivery times and schedules Resolve complaints quickly and positively Build strong relationships that drive repeat business Operational & Admin Support Keep customer records accurate and up to date Enter and process orders daily Handle documentation and internal admin Ensure on-time despatch of all orders Follow up with customers post-delivery to ensure satisfaction Support marketing activity and events, including exhibitions Qualifications & Skills Ideally a degree in IT, STEM or another technical discipline (or strong technical aptitude) Comfortable learning and communicating technical product information Previous customer-facing experience (retail, hospitality, service etc.) Strong relationship-building skills Confident multitasker with solid organisational ability Good Excel/Word skills and strong numerical ability ERP/CRM experience is beneficial Export or logistics knowledge is a plus Working Conditions Competitive salary, £26,000 - £32,000 DOE Based in Worcester (95% office-based) Occasional travel during training or busy periods A full driving licence is required Ready to grow your career? If you're excited by the idea of joining a dynamic environment where you can develop technical expertise, build strong customer relationships, and make a real impact, we'd love to hear from you. APPLY NOW for immediate consideration. TPBN1_UKTJ

Job Introduction We are currently recruiting for a Sales Manager to join the management team at our SKODA & Volkswagen Dealership in Worcester. Benefits include the use of a company car and an OTE of £65,000 . The successful individual will possess a positive, hands-on approach, with the ability to lead and motivate a developing sales team. You will be expected to achieve agreed sales targets for new and used cars, within defined operating and financial guidelines. Role and Responsibilities You will build trust, communicate effectively and exceed our customers expectations; In essence you will ensure that our customers buying experience is industry leading. You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively. To support the sales team in daily operations including but not limited to customer contact, sales funnel management, deal building and closing, professional vehicle preparation whilst ensuring that stock is kept to the companys agreed levels. By driving the sales process and supporting the sales team in achieving their monthly KPIs for unit sales, profit per unit, finance penetration and add-on products, to ensure budgetary sales / profit forecasts are achieved. Accurate completion of all paperwork and providing reports on all sales activities ensuring accurate sales forecasts. Making sure that the sales team accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database (adhering to the Companys FCA obligations). About you You may be an existing sales manager, sales controller or retail manager looking for a new challenge or better career and reward opportunities. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ

Job Introduction We are currently recruiting for a General Sales Manager to join the management team at our Volvo Dealership in Worcester. Benefits include the use of a company car and an OTE of £75,000 . The successful individual will possess a positive, hands-on approach, with the ability to lead and motivate a developing sales team. You will be expected to achieve agreed sales targets for new and used cars, within defined operating and financial guidelines. Role and Responsibilities You will build trust, communicate effectively and exceed our customers expectations; In essence you will ensure that our customers buying experience is industry leading. You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively. To support the sales team in daily operations including but not limited to customer contact, sales funnel management, deal building and closing, professional vehicle preparation whilst ensuring that stock is kept to the companys agreed levels. By driving the sales process and supporting the sales team in achieving their monthly KPIs for unit sales, profit per unit, finance penetration and add-on products, to ensure budgetary sales / profit forecasts are achieved. Accurate completion of all paperwork and providing reports on all sales activities ensuring accurate sales forecasts. Making sure that the sales team accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database (adhering to the Companys FCA obligations). About you You may be an existing sales manager, sales controller or retail manager looking for a new challenge or better career and reward opportunities. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ

Local Authority | Mid Wales (County-Wide).This is a key role ensuring compliance with Welsh Government guidance, supporting service improvement, and embedding learning from.

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service. Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

Resolving delivery issues and tactfully dealing with occasional complaints.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote. Provide day-to-day support to managers within the complaints and resolution function as required.

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Previous experience handling complaints within financial services, ideally within lending, banking, or SME finance. Exposure to a broad range of complaints and regulatory matters.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes. Ensure clear communicatio

A leading Social Housing contractor is seeking a full-time Resident Liaison Officer to manage tenant complaints and ensure customer satisfaction.

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. As we adhere to a regulated process with defined timescales for handling complaints, youll be process-oriented, driven by a passion for problem-solving and ensuring issues

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards. A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team.

You will also assist in resolving outstanding complaints related to housing and repairs.

Interim SEND Complaints & Tribunals Officer. We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes.

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.