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Retirement Communities Manager Noble House,1 Oakview Way, WorcesterWR2 5FH £35,110.44 - 36,958.31 per annum 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Retirement Communities Manager for our Retirement Communities Service at Noble House, Worcester. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Retirement Communities Manager will include: • Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements, • Managing and motivating a multi-disciplinary team to achieve performance targets, • Working closely with the Chef Manager to deliver a value for money, high quality food offer, • Delivering high-quality customer focused services to residents and stakeholders, • Strongly delivering regulatory compliance across all areas of business., • Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards, • Working closely with relevant support teams to drive apartment sales and rentals, • Managing relationships with leaseholder and tenants, • Managing relationships with commissioners and key stakeholders, • Ensuring delivery of a high-quality housing service including repairs monitoring, • Developing and supporting volunteering opportunities to enhance the service, • Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed, • A passion for working with older people, • Great customer service skills, • Previous housing experience, • Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential, • Good organisational skills, • Experience of working in a retirement village setting or an understanding of our client group, • Experience of ensuring contractual compliance, • Proven financial and business acumen, • Experience in dealing with challenging situations, • The ability to be empathetic and have good interpersonal skills, • Keep accurate/ thorough records, • Ability to work on your own initiative Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays), • A pension scheme with employer contributions, • A variety of online discounts and rewards from major retailers, • Health and well-being plans, • Life assurance, • Family friendly arrangements, including opportunities for flexible working, • Tax efficient savings through our Cycle to Work scheme We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Manager, Healthcare, Management

Costa Coffee Shop Store Manager Contract: Healthcare Location: Worcester, WR5 1DD Hours of work: 37.5 Contract Type: Permanent We’re looking for a Store Manager to lead one of our Costa Coffee stores. As the face of Costa, you’ll be responsible for ensuring every customer enjoys an unbeatable coffee experience, while driving your store’s performance to achieve its targets. This is a hands-on leadership role where you’ll motivate, train, and support your team to deliver excellence every day. Job Description You’ll take ownership of the store’s success, balancing operational standards, team engagement, and customer satisfaction. From managing stock and cash to overseeing health and safety, you’ll ensure the store runs smoothly and efficiently, all while championing Costa’s values and creating a positive environment for your team and customers. Key Responsibilities • Lead, motivate, and develop the store team to deliver outstanding customer service., • Manage financial and operational performance to achieve targets., • Ensure brand standards and policies are consistently upheld., • Oversee staff deployment and rota management., • Maintain stock levels and ordering processes to meet demand while controlling costs., • Uphold health and safety standards for staff and customers., • Handle and resolve customer complaints in line with company policy., • Deliver effective communication and implement business updates., • Support succession planning and team development through coaching and reviews. Professional and Personal Competencies/Qualifications • Proven experience in leading and motivating a team., • Strong communication, planning, and organisational skills., • Confident decision-maker with effective delegation ability., • Commercially aware with experience managing budgets and costs., • Passionate about customer service and achieving results., • Flexible, reliable, and committed with a positive “can-do” attitude., • Approachable, honest, and open, with strong coaching and people development skills. ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing

Are you passionate about delivering exceptional customer service and adept at handling complaints with professionalism and care? A rewarding role awaits as a Customer Complaints Handler for a reputable document storage company in Lutterworth.

We're looking for someone who can hit the ground running - an experienced Housing Complaints Handler with strong understanding of housing-related issues such as repairs, planned works, or estate management. You'll ensure our customers receive clear communication, fair resolutions, and consis

Quality Assurance and Complaints Handler – Global FinTech - Multiple Hires. Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA &. With a

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future.We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a job if they don't tick every box.If you'

We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!Your new role* Investigate and resolve complaints in accordance with the requirements of the Financial Conduct Authority (FCA), Lloyd’s, the National Bank of Belgium (NBB) and QBE�

Keep clear records of all complaints and how they were resolved. Apply to this Complaints & Route Coordinator through this advert. Job Title: Complaints & Route Coordinator (Transport Support).

The Complaints Administrator will provide administrative support to the Complaints team, ensuring that all concerns are managed in line with regulatory requirements and internal policies. Significant experience managing complaints within a healthcare environment. Clinical Partners, one of the UK’s

Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in.

Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Complaints Manager informed at all times. An understanding of dealing with complaints from the first stage and working within a compl

Housing Complaints Manager (REMOTE) – £23. We are looking for a strong candidate to take responsibility for the people management within our complaints team, offering a robust and empathetic leadership approach. Scrutinise complaints for issues that may expose to adverse media publicity and, or l

As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the Financial Ombudsman when ne

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

The team also perform detailed analysis of complaints data, to provide intelligence to leaders to support them in addressing the root causes of complaints and wider issues. We are looking for a complaints Team Leader who brings fresh thinking, strong leadership and a passion for driving high perform

You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. Work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investi

Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations in order to ensure that an appropriate decision is reached. Actively manage customer complaints. Acknowledge and resolve complaints systematically an

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a

You will manage complaints, support customer service operations, and contribute to training and development initiatives. Investigate and resolve customer complaints within departmental KPIs. Conduct root cause analysis of complaints, including feedback from Trustpilot and social media.

Complaints Handler (German Speaking). Meraki Talent are recruiting on behalf of our financial services client to recruit 6 full‑time contractors to support their German Complaints team, with a desired start date as soon as possible. Proven experience handling complaints from legal professionals an

An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will be responsible for supporting our opera

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Complaints Specialist (Investments). As part of ther continued journey, they're offering the opportunity for a Complaints Specialist (Inve

Parking Dept and Complaints Officer. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Role overview: 2nd Line Complaints Advisor, Birchwood Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD. Taking ownership and responsibility of customers queries, complaints providing right first time resolution to minimise repeat queries.

If you are interested in this Senior Complaints Handler position and meet the above requirements please apply immediately. My leading FinTech client are looking for someone to take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FO

Complaints officer needed in Harlow.

As a Senior Operations Manager in Complaints, you'll work as part of the wider Complaints Team and will lead a team of Operations Managers and Team Managers, who manage all complaints and will lead on driving operational excellence. Ensuring that the Complaints Operations team delivers a service tha

Ensuring adherence to all relevant FCA regulations including Consumer Duty and Vulnerable Customer guidance* Driving growth and development, succession planning and resource planning to ensure service levels, standards and quality are adhered to* Ensuring good results from compliance and internal au

An important part of the complaints processes is identifying learning from complaints when we have got something wrong. We are recruiting to the role of Complaints Officer in our Customer Relations Team within Children's Services. We manage complaints for Children’s Services and Adoption South Eas

As a Complaints Officer, you will play a key role in ensuring residents receive a high-quality service by effectively managing and resolving formal complaints. Manage and investigate stage 2 complaints in line with policy and procedure. Support the delivery of a customer-focused complaints process t

The Complaints Officer is a non-customer-facing investigative and administrative role. The successful candidate will primarily assess, evaluate, and process complaints, escalate high-priority issues, and collaborate with other teams to gather information, establish an accurate root cause, and comple

In-depth knowledge of the Financial Ombudsman Service and how it handles complaints. A motivated, detail-oriented, and proactive attitude as a Complaints Handler. Customer Operations function and will support our commitment to maintaining a robust complaints response system, as required by the FCA.

What type of complaints will I handle as part of the Regulated Complaints Team?. Investigate customer complaints and liaise with various areas within the business as required to achieve a resolution within the agreed-upon timescales. Handling complaints where a customer has returned an item but has

A genuine interest in helping people and solving problems & complaints. Join United Utilities as a Junior Customer Advisor – Network Enquiries & Complaints. You’ll handle a variety of customer interactions, including basic complaints, service updates, and general enquiries, while learning how to

We are recruiting for the latest member of our Complaints Team. You’ll be joining the Complaints department, split between our non-regulated (Mortgages and Savings) and regulated (Financial Advice) teams. Managing your own caseload of complaints within regulatory requirements and timescales.

Experience working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints. You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and c

Management of the complaints inbox ensuring complaints are recorded and acknowledged within required timeframes and escalations to other departments are completed in a timely manner. Receiving, acknowledging and handling complaints in accordance with regulatory requirements and internal policies. Ma

Responding to emails from the complaints team on why jobs have been delayed, where they currently are. If you feel this Complaints Planner position is of interest to you, please either apply for the position directly or call Natasha on #removed#.

Complaints Handler page is loaded## Complaints Handlerlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100454Complaints HandlerJob Title: Complaints Handler Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite tr

Managing of Conduct and Complaints team. Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer.

Are you a naturally caring person and want to help make a difference in people’s lives? .If you are kind, compassionate and committed, we would love for you to join our care team at our lovely care homes Foxgrove and Maynell.Foxgrove is a small and homely care home.The atmosphere is harmoniou

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them feel safe, valu

And this isn’t just any job.Support Worker – WorcesterSalary: £12.Hours: Part Time (16 hours per week).Shifts: Rota-based, including a variety of shift patterns (e.Please note: You will be working on a rota basis, and shift patterns are assigned—you will not

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

And this isn’t just any job.Support Worker –Nights Bedwardine Court, Worcester.Are you looking for a career where you can make a genuine difference every single day? At Lifeways in Worcester, we’re proud to support individuals in leading valued and fulfilling lives.Whether you're exp

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti