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Role duties: 1. Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary., 2. Responsible for onboarding new HP’s into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations, 3. Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI’s. Optimising clearance opportunities whilst maintaining quality and protecting the customer journey., 4. Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed. Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood., 5. Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience, 6. Facilities Management, including all HSE and Security procedures and processes are adhered to Internal: Regional Service Delivery Manager Clinical Support Manager and Leads Health Professionals and Admin Staff Resource Manager Recruitment Training QCSS Team (Health & Safety). External: DWP Other relevant stakeholders. Qualifications & Experience Essential: • Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail, • Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary, • Strong communicator, with skills & experience of leading diverse/disperse teams. Being confident in communicating with peers and senior stakeholders alike, • Ability to analyse data and put in place corrective actions to achieve business requirements. Desirable: • Previous management / leadership roles with a view to adhering to HR policies and procedures, • Competent IT skills including Microsoft packages. Individual Competencies Essential: • Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues, • Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences, • Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs, • Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP, • Able to apply professional skills and manage own professional competence and accountability in accordance with the appropriate governing body Code of Conduct, • Complies with all applicable continuous professional development requirements, • Able to effectively coach and mentor Health Care Professionals to improve/maintain performance standards, • Able to ensure that professional practice standards and “best practice” are maintained in all areas of work, • A commitment to the principles and practices of diversity, equity, and inclusion. Travel Requirements: Some travel to Assessment Centres across Lot 1 when required. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Job Title: Quality ManagerLocation: Blackburn, LancashireIndustry: Manufacturing – Automotive / AerospaceEmployment Type: Full-time-PermanentSalary: £65k plus benefitsReports to: General ManagerWorking hours: Monday to Thursday 8:30am -5pm and Friday 8:30am- 4pm- site basedMore About the RoleOur client are seeking a proactive and experienced Quality Manager to lead the quality function within an extremely high-performance manufacturing organisation, we are looking for a candidate with a background ideally specialising in either the automotive or aerospace industry. The successful candidate will be responsible for ensuring that all products meet internal and external quality standards, while driving continuous improvement across the business. This is a key leadership role that will play a critical part in maintaining the companys reputation for excellence and ensuring compliance with industry regulations and customer requirements.Key Responsibilities • Develop, implement, and maintain the company’s Quality Management System (QMS) in accordance with ISO 9001, IATF 16949 (automotive), or AS9100 (aerospace) standards., • Lead quality audits (internal and external), and manage accreditation and compliance requirements., • Act as the primary point of contact for quality-related matters internally with customers, suppliers, and regulatory bodies., • Investigate non-conformances, customer complaints, and internal quality issues using root cause analysis tools such as 8D, 5 Whys, and Fishbone (Ishikawa) diagrams., • Drive corrective and preventive actions (CAPA) and promote a culture of continuous improvement throughout the organisation., • Develop and monitor key quality metrics, producing regular reports for senior management., • Work closely with Production, Engineering, and Supply Chain teams to ensure quality is built into all processes from the outset., • Manage supplier quality and conduct supplier audits where necessary.RequirementsEssential:, • Proven experience as a Quality Manager or Senior Quality Engineer in a manufacturing environment – ideally within the automotive or aerospace sectors., • In-depth knowledge of ISO 9001 and sector-specific standards such as IATF 16949 or AS9100., • Strong understanding of quality tools and methodologies (e.g. FMEA, PPAP, SPC, MSA, APQP)., • Experience with internal and external audits., • Excellent leadership, communication, and problem-solving skills., • Strong analytical skills and attention to detail., • Ability to influence across departments and work collaboratively with cross-functional teams.Desirable not essential:, • Degree or HNC/HND in Engineering, Manufacturing, or a related discipline., • Lead Auditor qualification., • Experience with lean manufacturing or Six Sigma methodologies., • Familiarity with customer-specific requirements from OEMs or Tier 1 suppliers.What We Offer, • A dynamic and innovative working environment dealing with components for blue chip organisations, • Opportunities for career development and progression., • Competitive salary and great working environment, • Commitment to training and continuous professional development.If this looks like your perfect role, then please do NOT delay...get in touch by sending your up to date CV notice period and salary expectation to Victoria O'Connor: or call me for a confidential conversation on Please note: If your application is successful you will receive a call directly to discuss the application :)INDBSO

Head of Legal Blackburn (Hybrid) £100,000 - £105,000 Sellick Partnership is exclusively working on a Head of Legal position with an award-winning business finance specialist based in Blackburn. Reporting to the Chief Risk Officer, this role will lead the legal and compliance strategy for the business. You will ensure effective management of legal and regulatory risk and support the business’s sustainable growth. This is a highly visible role within the business and involves working with different stakeholders across the business, requiring effective and clear communication. This Head of Legal role is a fantastic opportunity for a self-motivated Head of Legal or Senior Solicitor looking to take the next step in their career. Head of Legal Role Overview: • Lead the development and delivery of a Legal function, incorporating Compliance, generating value and navigating regulatory complexity., • Oversee and support the business's complaint handling process, taking ownership of escalated complaints., • Act as a trusted advisor on UK and EU regulations, offering clarity and insight across prudential, conduct, and governance requirements., • Shape the business's legal strategy, identifying growth opportunities, guiding new business conversations, and representing the business in industry forums., • Manage relationships with legal partners and regulatory bodies to ensure best practice in-house in all aspects of risk, compliance and litigation., • Manage, review and maintain the full suite of documentation utilised by the business., • Build and nurture a high-performing team, mentoring colleagues and ensuring high-quality outputs. Professional Qualifications: • Qualified Solicitor in England and Wales, • A degree/and or equivalent qualification in a business-related discipline is desirable., • Experience in regulated financial services, • FCA regulatory exposure Experience/Knowledge: • A collaborative leadership style, with experience managing teams and delivering impactful solutions., • Excellent understanding of FCA regulation and methodologies., • Ability to navigate complexity and communicate clearly to both technical and non-technical stakeholders – including regulators and board-level audiences., • Ability to interpret and translate complex technical concepts and regulatory reporting requirements into clear guidance for colleagues and stakeholders., • Extensive knowledge of UK and EU regulatory frameworks, including prudential, conduct, operational and emerging ESG expectations., • Particular experience with recoveries litigation within the Asset Finance industry would be a distinct advantage, though not essential., • Exposure to other areas of risk management (market risk, enterprise risk management, operational risk, liquidity risk, capital risk etc.) will be an added advantage. Interpersonal Skills: • Self-motivated with leadership attributes., • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders., • Effective communication skills, including written, verbal, and the ability to deliver compelling presentations., • Demonstrable analytical skills., • Strategic thinking: Value the need for strategy and confidence to course correct if needed. What’s in it for you: • A competitive salary + bonus (up to 30%), • 28 days annual leave + bank holidays with the option to buy and sell 5 days, • Initially an 8% pension contribution, rising to 10% after 2 years, with the opportunity to increase should you wish, • Private Health Care, • Salary sacrifice schemes + much more For more information, please contact David Scott or apply now. Applications closing on the 5th of June.

Operations Manager Reports To: Operations Directo rLocation: UK Head Office (Hybrid – Accrington, Lancashire ) About the Ro leAt Fortidia we believe that talent, expertise, empathy and ambition drive our success. We base hiring decisions solely on candidate experience and skills. We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us kno w. Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application tod ay. Key Responsibili • tiesManage the reporting on departmental day to day activity and financial and reputational performa, • nce.Manage the provision of operational support to both the network and directly to custom, • ers.Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performa, • nce.Support franchise network and help increase profitability through the implementation and management of new products and servi, • ces.Develop and implement operational policies and procedu, • res.Monitor and analyse operational performance metrics, identifying areas for improvement and implementing soluti, • ons.Manage and optimise resources to achieve operational go, • als.Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Offi, • cer.Collaborate with cross-functional teams to drive operational efficie, • ncy.Oversee the recruitment of new team members with the support of the People Departm, • ent.Provide leadership and guidance to the operations management t, • eam.Foster a positive and productive work environm, • ent.Deal with high level complaints from network escalating to the Operations Director, if necess ary. Who Yo • u AreA natural motivator who thrives on helping others grow their busine, • sses.Energetic, proactive, and resilient, with strong interpersonal and coaching sk, • ills.Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environ, • ment.Proven expert in operations management or a similar, • role.Excellent problem-solver with solid decision-making sk, • ills.Proficient in using relevant software and t, • ools.Strong leader with team management abili, • ties.Data and performance driven contributor used to work under pres, • sure.Effective communicator with active listening attitude and emp athy. What We • Offer:A vibrant international environment in a continuously growing company with many professional and personal development opportun, • ities.Extensive training and development opportunities within the, • group.A multicultural organisational stru, • cture.Company Pension Scheme (A, • viva).Paid voluntee, • r day.Free parking on, • site.Permanent, Full Time, Hybrid work pa, • ttern.Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days. About FortidiaFortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandis e Value.For more information, visit the Fortidia Group w ebsites:www.fortidia.com - www.prestashop.com/en - www.mbeglobal.com - www.mbe.it - www.mbe.es - www.mbe.de - www.mbefrance.fr - www.mbe.pl - www.mbe.pt - www.mbe.co.uk - www.postnet.com - www.packsend.com.au - www.packsend.co.uk - www.worldoptions.com - www.alphagraphics.com - www.kwikkopy.com.au - www.multicopy.nl - www.printspeak.com - www.gelproximity.com/en - www.speding o.com/en

Job Title: Quality Manager Location: Blackburn, Lancashire Industry: Manufacturing – Automotive / Aerospace Employment Type: Full-time-Permanent Salary: £65k plus benefits Reports to: General Manager Working hours: Monday to Thursday 8:30am -5pm and Friday 8:30am- 4pm- site based More About the Role Our client are seeking a proactive and experienced Quality Manager to lead the quality function within an extremely high-performance manufacturing organisation, we are looking for a candidate with a background ideally specialising in either the automotive or aerospace industry. The successful candidate will be responsible for ensuring that all products meet internal and external quality standards, while driving continuous improvement across the business. This is a key leadership role that will play a critical part in maintaining the companys reputation for excellence and ensuring compliance with industry regulations and customer requirements. Key Responsibilities Develop, implement, and maintain the company’s Quality Management System (QMS) in accordance with ISO 9001, IATF 16949 (automotive), or AS9100 (aerospace) standards. Lead quality audits (internal and external), and manage accreditation and compliance requirements. Act as the primary point of contact for quality-related matters internally with customers, suppliers, and regulatory bodies. Investigate non-conformances, customer complaints,...

Join Our Team as a Customer Resolution Specialist – 2-Week Contract Opportunity in Accrington! Are you an experienced customer service professional with a background in housing and complaint management? We are currently seeking a dedicated Customer Resolution Specialist to join our client’s team on a 2-week contract basis in Accrington. This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector. About the Customer Resolution Specialist Role As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and work-life balance. Key Responsibilities of the Customer Resolution Specialist Manage and investigate Stage 1 and Stage 2 complaints from receipt to resolution Deliver high standards of customer service in all interactions Liaise with internal and external stakeholders to resolve complaints swiftly Maintain accurate records with clear, professional written responses Handle complaints within agreed timescales, adhering to policies and procedures ...

Complaints Administrator/Personal Assistant/Medical Secretary. Provide a comprehensive, high‑quality administrative Personal Assistant and secretarial service to the Directorate Manager (DM) / Directorate Matrons and provide ad‑hoc support to other staff within the relevant area.

Main purpose of the role: We are seeking an experienced Contracts Manager Repairs & Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio. You will play a key role in ensuring high-quality, cost-effective and compliant repairs & maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards. This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement. Responsibilities and Key Duties: ? Lead the day-to-day delivery of responsive repairs and planned maintenance services ? Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs ? Oversee budgets, cost control, and value-for-money service delivery ? Conduct regular site inspections and quality audits to maintain high standards ? Ensure full compliance with health & safety legislation and statutory requirements ? Develop and improve maintenance delivery processes and service efficiency ? Handle escalated complaints and complex service issues, ensuring timely resolution ? Produce accurate performance reports and present findings to senior management ? Support service improvement initiatives and drive innovation in repair delivery About you: We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment. You will have: ? Proven experience in repairs, maintenance, or property services contract management ? Lateral thinking and strong leadership experience managing contractors or operational teams is essential. ? Experience working with KPIs, SLAs, and performance monitoring ? Good understanding of health & safety compliance in property or construction environments ? Strong financial awareness with experience managing budgets ? Excellent communication and stakeholder management skills ? A proactive, solutions-focused approach with strong attention to detail ? Ability to perform under pressure and manage competing priorities Desirable experience ? Social housing, local authority, or housing association environment ? Managing large-scale repairs or maintenance contracts ? Experience handling escalated customer or tenant issues ? Relevant qualifications (e.g. HNC/HND, CIOB, IOSH or equivalent experience) Additional Information ? Full UK driving licence required. ? Travel across sites within the region will be required ? Opportunity to influence service improvement and operational performance TPBN1_UKTJ

Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage comp

To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA g

You will coordinate our complaints process, support managers through investigations and work directly with customers to ensure complaints are handled fairly, consistently and in line with the Housing Ombudsman's Complaint Handling Code. We're looking for a proactive, organised and customer-focused C

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireComplaints Insight SpecialistAbout the roleWe're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. What you’ll doManage and deliver complaints insight projects t

This role involves managing and resolving customer complaints while ensuring compliance with regulatory standards. You'll handle customer communications and take ownership of complaints to resolution.

Producing reports and trend analysis relating to complaints and compensation. Previous experience within complaints, customer service, or housing environments. We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London.

A2Dominion Housing Group Ltd is seeking a proactive Complaints Caseworker for their Customer Experience team in Ealing. This role involves managing customer complaints, working with customers to ensure timely resolutions, and maintaining detailed documentation.

You will be a true subject matter expert in complaints handling, advising the business on the appropriate approach to dealing with customer complaints, balancing the needs of the business with customers interests and ensuring that they are being treated fairly in line with Consumer Duty principles a

We are seeking 5 Complaints Investigators to join a Contact Centre & Complaints department. This role is essential for investigating and resolving complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. Conduct detai

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care‑centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Proactively le

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

The Royal Borough of Greenwich is looking for a proactive Service Improvement Officer to oversee complaints management within the Housing Safer Communities team.

Lead the independent investigation and resolution of complex, material, and escalated complaints, ensuring thorough, fair, and timely outcomes in line with regulatory requirements and IG's complaints-handling framework. Support the implementation and embedding of complaints-handling policies, standa

The Programme Manager for TrackWise eQMS - Post-Market Complaints will own delivery end-to-end, from shaping the programme through to execution, validation, and adoption. What the Programme Manager for TrackWise eQMS - Post-Market Complaints will be doing:. We are seeking an experienced Programme Ma

First Choice Rec is seeking an Administrative Officer for the Complaints Department. Responsibilities include processing complaints, maintaining records, and supporting investigations.

The role involves leading a high-quality, resident-centred complaints service, ensuring effective and timely resolution of complaints. Newlon Housing Trust is seeking an experienced Complaints Standards and Quality Manager to join our Service Resolution Team. The ideal candidate will have management

The BBC is seeking a Complaints & Service Advisor to support audience services in managing complaints.

Karter Thomas Limited is seeking a Customer Experience Advisor (Complaints) to join a social housing provider in South West London. The role involves independent investigation of complex complaints and requires housing experience. As a full-time position with hybrid working options, you will manage

Greenbean is looking for a Complaints Handler in the Banking & Financial Services sector, offering a fully remote working environment. With a salary starting from £30,000 per annum, this full-time role involves investigating and resolving complaints, communicating with customers, and making fair de

You will provide professional support, ensure appropriate investigation of complaints, and act as the first point of contact for all complaints within the health and social care partnership. The City of Edinburgh Council is seeking an Advice and Complaint Lead to oversee adult social work complaints

BUPA is seeking a Clinical Effectiveness and Complaints Manager at Cromwell Hospital in London. The successful candidate will lead the Clinical Effectiveness and Quality Assurance Programme and manage complex complaints, ensuring timely resolutions.

Tp-8f723eaf is seeking a Complaints Handler to investigate and resolve customer complaints related to mobile phone and technology insurance policies.

Lead the independent investigation and resolution of complex, material and escalated complaints, ensuring thorough, fair and timely outcomes in line with regulatory requirements and IG’s complaints‑handling framework. Track and analyse complaints data, KPIs and quality assurance outputs to ident

United Cerebral Palsy of Georgia is seeking a Complaints Team Leader in South East London for a temporary contract. The role involves leading the Complaints team, supervising operations, and managing complaint investigations.

Independent Persons for Complaints work in a variety of roles, to provide an independent element to the formal Stage 2 investigation and Stage 3 review of complaints under the Children Act 1989. To work alongside colleagues to provide an independent/objective element in the consideration of the inve

United Cerebral Palsy of Georgia is seeking a Complaints Assistant in Kent. The role involves managing customer complaints, ensuring high-quality service, and maintaining accurate records of interactions.

Notting Hill Genesis is seeking a Complaints Root Cause Analyst to enhance customer satisfaction by analysing complaint trends and identifying underlying issues.

Complaints & Service Advisors provide the support network in Audience Services for complaints management across BBC divisions, ensuring issues are handled effectively with our outsourced partner and internal teams. You will advise our outsourced partner, share information and offer advice on how to

You will act as the primary liaison with the Housing Ombudsman Service, overseeing Stage 2 and Ombudsman complaints. This is an excellent opportunity for an experienced complaints professional to drive quality, compliance, and service improvement within a regulated social housing environment. Manage

Do you want to make a meaningful impact by resolving customer complaints fairly and effectively? We’re looking for a skilled and proactive Complaints Caseworker to join our Customer Experience team. Take full ownership of complaints, managing them from first contact through to closure. Aim to reso

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

You’ll act as the learning voice of the complaints service, ensuring customer experiences are translated into meaningful business improvements. Through detailed analysis, collaboration with stakeholders, and clear storytelling, you’ll influence positive change and help prevent recurring complain

United Cerebral Palsy of Georgia is looking for a Complaints Investigator based in Hammersmith to excel in resolving complaints fairly and impartially. The role requires a sound understanding of complaint resolution regulations and the ability to manage complaints from start to finish.

The Senior Complaints Officer will work as part of the centralised complaints team supporting the Complaints Manager and Officer to generate responses to a wide range of topics in an accurate and timely manner in adherence with policy, procedure and regulation. Oversea the management and responses t

James Andrews Recruitment Solutions Ltd is seeking a Stage One Housing Complaints Officer based in Surrey. The successful candidate will manage housing complaints from start to finish as the single point of contact for residents. This position offers a salary of £41,000 per annum and requires exper

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of experience managing complaints in a UK FCA-regulated financial services environment.

Ackerman Pierce Ltd is looking for 3 SEND Complaints & Resolutions Officers to join a new specialist team in Southwest England Local Authority. The role is focused on managing and resolving complaints, working closely with families and education settings to achieve positive outcomes.

Experience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the