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I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time. Housing experience and an understanding of the sector is essential.This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job. Your new role • Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing, • Ensuring accurate documentation and reporting, in line with standards and compliance., • Experience in housing and an understanding of industry processes., • Immediately available., • Weekly Pay, • Option to be paid PAYE or Umbrella Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the Company Due to our consistent success Hippo now sells over 800 vehicles a month and we are committed to providing a high level of customer service to every customer. As a result of our Success, Hippo is recruiting for an additional Customer Experience Agent to help us ensure we provide an excellent level of after care service. At Hippo Motor Group we have a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all our customers. Whether it is a small City Car or a Luxury Prestige Car, our team’s aim is to ensure each and every customer achieves first class service. We are able to achieve this because our staff genuinely care about the Company and our Customers. Continual business growth provides opportunities for our employees to develop and exceed within each role. About the Role • Being the central point of contact for customer complaints via Hippo Customer Care Portal and via telephone, • Advise customers of our complaints process and ensure the process is followed, • Liaise with customers, warranty provider and garages on phone to co-ordinate vehicle issues, • Respond to or escalate all complaints to relevant managers that cannot be handled solely immediately. I.e. Aftersales related complaints to head of departments, • Accurately log and monitor all complaints via Freshdesk, • Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales, • Effectively handle complaints whilst limiting costs spent, • Monitor warranty spend and provide feedback in monthly meetings, • To maintain a work rate and level that falls in line with the company’s objectives, • Follow all company procedures, • Adhere to all responsibilities under the SMC regime including abiding by the individual Conduct Rules set out by the FCA, • To treat your colleagues and the work place with respect, • To offer our customers a high level of service and maintain good customer satisfaction and retention *Responsibilities could change or just include SOME of the above The ideal candidate will have previous experience in a customer care or customer complaints background. Qualifications Previous experience in a complaints handling role Required Skills • Good telephone manner essential, • Broad knowledge of mechanical and body shop issues, • The ability to be firm and assertive whilst still providing an excellent level of customer service., • Excellent communication skills with a professional and friendly telephone manner, • Ability to communicate complex information in writing, logically and persuasively in a business-like manner, • Ability to work to your own initiative with minimal supervision whilst working in a close-knit team., • Self-motivated, driven and passionate about your role, • Organization and the ability to manage numerous tasks at one time is vital, • Problem solving skills and the ability to collate and analyze information from various sources to identify key issues and trends Pay range and compensation package £28,000 - £30,000 Equal Opportunity Statement Hippo Motor Group is committed to diversity and inclusivity.

Operations Manager Reports To: Operations Director Location: UK Head Office (Hybrid – Accrington, Lancashire) About the Role Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application today. Key Responsibilities • Manage the reporting on departmental day to day activity and financial and reputational performance., • Manage the provision of operational support to both the network and directly to customers., • Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performance., • Support franchise network and help increase profitability through the implementation and management of new products and services., • Develop and implement operational policies and procedures., • Monitor and analyse operational performance metrics, identifying areas for improvement and implementing solutions., • Manage and optimise resources to achieve operational goals., • Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Officer., • Collaborate with cross-functional teams to drive operational efficiency., • Oversee the recruitment of new team members with the support of the People Department., • Provide leadership and guidance to the operations management team., • Foster a positive and productive work environment., • Deal with high level complaints from network escalating to the Operations Director, if necessary. Who You Are • A natural motivator who thrives on helping others grow their businesses., • Energetic, proactive, and resilient, with strong interpersonal and coaching skills., • Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environment., • Proven expert in operations management or a similar role., • Excellent problem-solver with solid decision-making skills., • Proficient in using relevant software and tools., • Strong leader with team management abilities., • Data and performance driven contributor used to work under pressure., • Effective communicator with active listening attitude and empathy. What We Offer: • A vibrant international environment in a continuously growing company with many professional and personal development opportunities., • Extensive training and development opportunities within the group., • A multicultural organisational structure., • Company Pension Scheme (Aviva)., • Paid volunteer day., • Free parking on site., • Permanent, Full Time, Hybrid work pattern., • Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days. About Fortidia Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. For more information, visit the Fortidia Group websites: ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - - ___ - ___ - ___ - ___

Role Overview The Project Account Manager will have responsibility for managing relationships and projects with our existing Private Label customers within the Pet Specialist sector. This role requires strong communication and collaboration to work alongside other teams in the business to deliver each project to the standards required by our customers. Role Responsibilities include: • Managing key private label customers, • Maintaining and building strong relationships by telephone, email and occasionally face to face., • Negotiate quotes and pricing., • Handle contracts and tenders., • Manage profitability., • Work with cross functional teams to meet customer service level agreements and agreed business objectives., • Prepare regular sales reports., • Action and resolve all customer queries and complaints and ensure we are working to the agreed service levels., • This role will requires time on site at least 3 days per week, however 2 days can be worked from home per week. What we are looking for? • Experience gained from a Sales Support/Internal Account Manager role, ideally from a FMCG/Manufacturing background., • Relationship builder, excellent verbal and written communication skills., • Reliable and trustworthy., • Self motivated and ability to work autonomously., • Attention to detail and ability to juggle multiple projects., • An open approach to continuous learning and development., • A passion for Pets. Introducing Pets Choice At Pets Choice we’re passionate about improving the lives of pets and the people who love them. With a portfolio of trusted brands and products and a commitment to quality and innovation, we’ve built a reputation as a leader in the pet care industry. We believe in creating a workplace where people thrive. Our culture is collaborative, supportive, and entrepreneurial. When you join us, you become part of a team that values your ideas, invests in your growth, and celebrates success together. If you’re looking for a role where you can make a real impact, learn, and grow in a dynamic business, Pets Choice is the place for you.

I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. Your new role Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing Ensuring accurate documentation and reporting, in line with stand

I am recruiting for a housing complaints officer to join the team at Onward Homes in. Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing.

About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference. Holcim UK Company Benefits Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family. Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave . We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business . Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity We have an exciting opportunity for a Plant Operative to join our team at our Darwen Asphalt plant . This role is fast-paced, dynamic, extremely varied and challenging, however also very rewarding for someone who genuinely cares about customers and enjoys working with other like-minded, hard working people. Key tasks range from welcoming customers, up-selling products, processing orders, operating the plants control system, operating mobile plants and undertaking light maintenance tasks including housekeeping duties. This is an ideal opportunity for someone who is passionate about their work and is looking for employment with a company who, in return for their commitment and hard-work, genuinely cares about their safety, health, wellbeing , job satisfaction and career development. Start time is Mon to Fri 6AM till 3PM. Sat 6-10. 48 hours a week About the role The most important thing for us is that you can work safely and look out for yourself and your colleagues. Secondly, its a genuine passion for customer service and doing everything in your power to make their experience consistently excellent. Other elements of the role include: Upselling our range of Complimentary Products to customers. Receiving Customer Orders and processing them. Weighing vehicles in and out of our weighbridge and producing relevant documentation with correct order numbers in place Mixing consistently excellent material using the Plant Computer. Dealing professionally and effectively with internal & external customer requirements, queries and complaints Carry out pre-start checks on fixed and mobile plant and ensure that it is safe to operate To carry out routine maintenance including greasing / visual inspections as per the schedule Who you are Excellent communication and customer service skills Strong IT literacy Flexibility with work hours and willing to work weekend The desire for training and willingness to learn You will need to develop a sound appreciation of Health & Safety, housekeeping and environmental regulations All Training Provided We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. TPBN1_UKTJ

You will lead a high‑performing team of Complaints & Resolution Officers, set the direction for our complaints function, and ensure we not only meet but exceed the expectations set by the Housing Ombudsman’s Complaint Handling Code, the Local Government & Social Care Ombudsman, and sector best p

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Join a Well-Established Housing Association as a Complaints Officer Join a well-established housing association in a fulfil

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

NOW HIRING: Experienced Complaints Investigators (temp)– Wembley. Are you an experienced Complaints Investigator looking for your next challenging and rewarding role? We’re recruiting on behalf of a London-based council in Wembley for professionals with strong investigative skills, excellent wri

Liaising with TMO and handling the TMO cases within service level agreementsUndertaking the Hyundai buy back and rejection processTo analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department’s key KPIsPrepare reports relating to Hyundai Complaint

Reviews and Complaints Officer. We are seeking an experienced and motivated Reviews and Complaints Officer to join our Housing Operations team within a local authority setting based in Maidenhead. Manage and respond to complaints in accordance with internal procedures and the Housing Ombudsman’s e

Complaints Team LeaderLondon Bridge£37,000Looking for a Complaints Team Leader to join our collaborative and values-driven team. As a Complaints Team Leader, you will manage and develop a team of Resolution Offic

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints. Claims & Complaints Lawyer (Contract).

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compliance and favorable outcomes. A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A leading cancer care provider in the UK is seeking a Concerns & Complaints Officer to manage and resolve complaints while providing outstanding customer service. The ideal candidate will have direct experience in NHS complaints handling and a compassionate attitude towards patients.

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

Accurately record complaints, actions, and outcomes within internal systems. Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters.

Experience handling stage one complaints in a regulatory environment. Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

This essential role involves managing patient complaints, overseeing HR functions, and contributing to a professional working environment.

You will also assist in resolving outstanding complaints related to housing and repairs.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

For complaints, the pot holder will proactively work as part of a team, handling concerns and complaints locally from receipt to resolution within specified timeframes. As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a respons

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

In this role, you will manage technical complexities within Private Banking and Wealth Management complaints, ensuring effective communication and attention to detail.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y