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Reporting to the Head of Quality & NPD, the Feed Safety & Compliance Manager will hold responsibility for the implementation, adherence and continuous improvement of the sites feed safety standards. They will be responsible for developing and implementing feed safety protocols, conducting regular inspections and audits and ensuring all safety procedures are followed at all times. The Feed Safety & Compliance Manager is responsible for ensuring that all operations meet or exceed regulatory, safety and quality standards. This role leads the development, implementation, and maintenance of feed safety programs, including HACCP, GMPs and internal quality systems. The manager oversees audits and works cross-functionally to ensure consistency and compliance across facilities. The Feed Safety & Compliance Manager plays a critical role in risk management implementation, verification of hygiene standards and incident response. They champion a culture of safety and regulatory excellence, ensuring the company delivers safe, high-quality pet food that meets consumer expectations and legal requirements. Role responsibilities include: • Ensure compliance with all applicable regulatory requirements, • Monitor changes in feed regulations and proactively update internal policies to maintain compliance. Ensure compliance to relevant feed safety and hygiene regulatory standards and guidelines, • Maintain and update all feed safety programs including HACCP, recall procedures and GMPs, • Developing and implementing feed safety protocols and procedures throughout the full end-to-end manufacturing process, • Lead hazard analyses, preventive control reviews and validation of process controls, • Oversee environmental monitoring, allergen control and cross-contamination prevention programs where applicable, • Work closely with the Quality & Systems Manager to develop and manage Standard Operating Procedures (SOPs), Work Instructions and quality manuals, • Oversee the integrity of documentation and records required for regulatory and certification compliance, • Support implementation of quality management systems (QMS) and ensure continuous improvement, • Lead internal audits and oversee third-party audits for ISO, GMP, Trading Standards and GFSI schemes (BRC) and customer requirements, • Preparing reports on feed safety audits, incidents and inspections, • Serve as the primary contact for regulatory inspections and follow-up actions, • Develop and execute corrective and preventive action (CAPA) plans., • Manage feed safety related product investigations, deviations, non-conformances and consumer complaints, • Lead product recall or withdrawal processes when needed, • Conduct root cause analyses and implement preventive measures, • Establishing emergency procedures and protocols for handling feed safety breaches, • Lead and manage an effective HACCP team, • Develop and deliver feed safety and GMP training programs to colleagues, • Promote a proactive feed safety culture across all departments, • Ensure cross-functional teams understand and follow compliance expectations, • Collaborating with management and colleagues to identify potential feed safety risks and solutions, • Create internal reporting metrics to drive feed safety standards, • Maintaining audit ready standards at all times, working to BRC requirements Skills, experience and qualifications required: • Must have excellent organisational and communication skills, • Strong analytical skills with the ability to analyse data and identify trends or areas for improvement, • 5+ years of experience in food or feed safety, quality assurance or regulatory compliance, preferably with pet food or animal feed, • Strong knowledge of HACCP, GMPs and related feed safety regulations and standards, • Experience with audits (regulatory, third party, internal) and CAPA management, • Auditing experience or lead auditor qualification, • Strong understanding of ingredient safety, traceability, and supplier verification, • Ability to interpret and apply feed laws, • Proficiency with technical documentation and QMS, • Good IT skills including PowerPoint, Excel and Word, • Dedicated to promoting a culture of feed safety, • Ability to train staff in feed safety procedures, • Strong problem-solving and decision-making skills, • Working collaboratively with the ability to work cross-functionally and influence without authority, • Strategic thinker with attention to detail and execution focus, • Ability to thrive in a fast-paced, dynamic manufacturing environment, • Strong ethical judgment and commitment to food safety and quality, • Detail-oriented with excellent problem-solving and analytical abilities, • Sound judgment under pressure, especially during audit or recall situations

A leading security solutions provider in Blackburn is seeking a Head of Customer Satisfaction to lead the end-to-end customer experience. This role involves owning the customer satisfaction performance, implementing a complaints strategy, and leading the customer experience QA function. The ideal ca

A global security solutions provider is seeking a Customer Experience Leader to enhance customer satisfaction across multiple touchpoints. This role involves managing the end-to-end customer experience strategy and leading the complaints function. The ideal candidate will have extensive senior leade

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

They are seeking a proactive and experienced Complaints Manager to lead their complaint's function, man. Complaints ManagerOur client is a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK.

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Complaints Investigator## Job IntroductionNHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure resid

A respected financial services firm in Greater London is seeking a skilled complaints investigator to manage and resolve client complaints effectively.

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go furthe

A leading housing association in London is seeking a Complaints Investigator to join their growing team. You will be responsible for investigating and resolving complaints, ensuring residents feel heard and their concerns handled fairly. The ideal candidate should have experience in managing complai

A progressive UK bank is seeking an experienced Complaints Team Leader to develop and mentor a team of Case Handlers.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Ensure that all cases are investigated within the time limits of the TLCP Complaints procedure to required stan

As a Complaints Investigator, you’ll independently manage complaints from first stage through to more complex regulatory responses, ensuring residents feel heard, informed, and treated fairly throughout the process. This is an excellent opportunity for an experienced complaints professional to pla

Interim SEND Complaints & Tribunals Officer. We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes.

Candidates should have at least 2 years of experience in complaints management, excellent communication skills, and strong analytical abilities. A leading insurance firm in Greater London is seeking a Conduct Risk Analyst to manage complaints and assist with Conduct Risk compliance.

The successful candidate will ensure effective resolution of customer complaints with empathy and professionalism. Responsibilities include investigating complaints, maintaining records, and analyzing data for service improvement.

You’ll lead a small team delivering high-quality corporate complaints and Member Enquiries work across the organisation (including coordinated complaints, statutory complaints and Ombudsman complaints). Complaints & Members Enquiries team. This is a key middle-management role with corporate reach

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

The role includes owning customer satisfaction performance and executing a complaints strategy.

A housing services organization in the East Midlands is seeking a Housing Complaints Officer responsible for managing formal complaints related to housing services. Housing Complaints Investigator: Fair, Thorough Resolutions Vivid Resourcing Ltd•East Midlands, England, GB.

SEND Complaints & Tribunals Officer. SEND Complaints & Tribunals Officer. This role focuses on managing complex SEND casework, responding to complaints, and leading on tribunal activity to ensure statutory compliance and positive outcomes for children and young people.

A leading housing association in London is seeking a Complaints Investigator to manage resident complaints effectively. The ideal candidate will have experience in handling stage one complaints within a regulatory environment and possess excellent communication skills.

Support D&LGR by working collaboratively across multiple complaints teams to design and oversee safe, legal and consistent complaints handling. We are seeking an experienced Senior Complaints Practice Lead to provide strategic leadership and expert oversight of complaints management across Surrey Co

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A public sector organisation in the United Kingdom is seeking an experienced Senior Complaints Practice Lead to provide strategic leadership and oversight of complaints management.

A housing services organization in the East Midlands is looking for a Housing Complaints Officer. This role involves managing formal complaints, conducting thorough investigations, and ensuring compliance with relevant policies.

A Local Authority in the South East is seeking a SEND Complaints & Tribunals Officer to manage complex casework and lead on tribunal activities to support positive outcomes for children with SEND.

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

A local government authority in Greater London is seeking an experienced manager to lead their Complaints & Members Enquiries team.

From every day life, to changing someone's world.Are you an experienced Support Worker ready to take the next step in your career? Lifeways is offering an exciting opportunity to become a Team Leader at Moorgate Mill, our supported living apartment scheme in Blackburn, Lancashire.You’ll work

We have an exciting opportunity for a professional, enthusiastic, and tenacious.The successful candidate will be supporting an experienced Manager and Assistant Manager looking after a team of 20 individuals.Assistant Manager with the day-to-day management duties.This role will suit someone already

From every day life, to changing someone's world.Are you an experienced Support Worker ready to take the next step in your career? Lifeways is offering an exciting fixed-term opportunity to become a Team Leader across two welcoming supported living services in Blackburn, Lancashire.This is an acting

Contract: Part Time- 10 Hours per week .Cambian Brook View School offers a fully integrated approach to the Education, Care and Clinical support for young people aged 8 to 18 years, who come to us on a full time, residential basis from across the country, with a range of Autistic Spectrum and

From every day life, to changing someone's world.Are you an experienced Support Worker ready to take the next step in your career? Lifeways is offering an exciting opportunity to become a Team Leader across two welcoming supported living services in Leyland, Lancashire.You’ll work alongside our Se

Cambian Brook View School - Ribchester, Lancashire.The Cambian Group are recruiting for additional Team Leaders to work in an Ofsted registered children’s home, which is part of Cambian Brook View school.Cambian Brook View School offers a fully integrated approach to the Education, Care and C

Health Consultants Inc has over 30 years experience as a leading healthcare provider with international acclaim.We run 2 clinics in central London with Marylebone Physiotherapy & Sports Medicine being recognised as providing gold standard care for musculoskeletal disorders and incorporating the late

Support the wider engineering team through effective leadership and coaching and development of team.Control of contractors & maintenance suppliers through effective performance reviews.Support Maintenance Excellence roadmap implementation plan for site.Adherence to planned maintenance schedules thr

This role would be ideal for someone looking to develop their experience in a reception and administration role.A positive attitude and the desire to learn are essential, as is a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol.Volunteer Receptionists/A

Team Leader vacancy at GAIL's Kennington!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised and.

At Iceland we like to do things differently.We are a fair and ethical retailer, who believe in investing in our people and making a difference.We are now recruiting for a Cleaner to join our Iceland family.As a Cleaner, you are at the heart of our operation and we are looking for individuals who sha