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• Operations Management in Care Homes, • Care Homes ManagementOperations Manager – Care HomesLocation - Multi-site along the M6 corridor, Northwest, North Wales, Northamptonshire Our client, a seasoned, Pan European Real Estate and Hospitality fund is expanding and looking to bolster their operational function for one of the Group companies. As a business they are incredibly active and invest in a wide range of asset classes, taking them on and then building businesses and operations around them, one of which is Care Homes. The Operations Manager will oversee the performance, quality, and compliance of a portfolio of care homes, ensuring the delivery of safe, effective, and person-centred care in line with regulatory standards. The role is responsible for supporting Home Managers, driving operational excellence, and ensuring commercial sustainability across the group.Your Key Responsibilities will be:Operational Management, • Oversee the day-to-day operations of multiple care homes within the group, • Support and supervise Home Managers to ensure high standards of care and service delivery, • Monitor occupancy levels, staffing, and resources to ensure efficient operations, • Incident, complaint, and safeguarding escalation management, • Supplier and contractor management, • Lead on crisis management and provide hands-on support where requiredRegulatory Compliance & Quality, • Ensure all homes meet and maintain standards set by the Care Quality Commission (CQC), • Prepare for and manage inspections, audits, and action plans, • Drive continuous improvement in care quality, safety, and outcomes, • Ensure policies and procedures are implemented and up to dateLeadership & People Management, • Recruit, mentor, and develop Home Managers and senior staff. Building confidence and competence on operations, finance, and P&L empowering mangers rather than executing on their behalf, • HR oversight at portfolio level — recruitment, retention, and performance issues that escalate beyond home level, • Foster a positive, values-driven culture across all services, • Support performance management, training, and succession planning, • Promote staff engagement, retention, and wellbeingFinancial & Commercial Performance, • Oversee budgets and ensure financial targets are achieved by Home Managers, • Monitor costs, including staffing, agency use, and general procurement, • Support fee setting, local authority relationships, and private client growth with key focus on driving occupancy, negotiating and increasing fee levels and shifting the resident mix toward a higher proportion of private payers vs. local authority funded, • Identify opportunities for service development and business growthStakeholder Management, • Build strong relationships with GP’s, residents, families, local authorities, and private sources, • Represent the organisation in external meetings and forums, • Handle escalated complaints and safeguarding concerns appropriatelyReporting & Governance, • Provide regular performance reports to senior leadership, • Analyse KPIs including occupancy, compliance, staffing, and financial performance, • Ensure robust governance and risk management processes are in placeThe ideal person should have the following experience:, • Proven multi-site operational leadership experience within the UK elderly residential and/or nursing care sector, • Previous Registered Manager experience preferred, with strong working knowledge of CQC regulations and inspection frameworks, • Demonstrable track record of improving occupancy and increasing private-pay mix, • Strong commercial acumen, including experience managing P&L, budgets, and financial reporting, • Effective leader with the ability to hold operational teams accountable while coaching and developing them, • Excellent communication and stakeholder management skills, • Willingness to travel across the Northwest, North Wales, West Midlands, and occasionally the East Midlands, • Strong cultural fit, with the ability to work closely with senior leadership and key stakeholdersDesirable, • Registered Manager experience, • Level 5 Diploma in Leadership for Health and Social Care (or equivalent), • Experience in turnaround or improvement projects, • Full UK driving licenceKey Competencies, • Leadership & decision-making, • Regulatory and quality focus, • Financial acumen, • Problem-solving and resilience, • Relationship buildingSuccess Measures, • Improved CQC ratings across homes, • High occupancy and financial performance, • Strong staff retention and engagement, • Positive feedback from residents and familiesFurther Details:, • Up to £85,000 dependent on experience plus discretionary, performance-based Bonuses., • This will be a role requiring you in the office and visiting sites, it will predominantly be Monday to Friday HQ based with some flexibility This is a super role and opportunity to work with a fast moving, highly motivated senior leadership team where you will have a significant role to play whilst being fast tracked to the next level. For further information, please contact Grant Kaveney in confidence at GKR International. #LI-GK1

We are partnering with a leading pharmaceutical organisation seeking an experienced Final Medical Signatory Manager to join a high-performing Medical Affairs function supporting innovative therapies across Europe. This role sits at the intersection of Medical, Compliance, and Commercial teams, ensuring that all promotional and non-promotional activities meet the highest ethical, scientific, and regulatory standards while enabling effective external engagement. Key Responsibilities • Act as Final Medical Signatory, reviewing and certifying promotional and non-promotional materials in line with ABPI Code, applicable legislation, and internal compliance standards, • Provide pragmatic, risk-based medical and compliance guidance to brand teams from concept through execution, • Partner closely with Medical Affairs, Marketing, Market Access, Medical Information, Legal, Compliance, and Regulatory teams, • Identify and manage Code-related risks, escalating complex issues where appropriate, • Support response preparation for Code cases, complaints, and internal/external audits, • Deliver Code of Practice training and compliance education to cross-functional stakeholders, • Develop and maintain internal guidance documents and policies to support compliant decision-making, • Maintain current expertise in regulatory requirements, Code updates, and industry precedents, • Act as a trusted advisor to internal teams, enabling compliant innovation and efficient ways of working, • Promote a strong culture of ethics, integrity, and continuous compliance improvement Required Experience • Minimum 4 years’ experience as a recognised Final Medical Signatory notified to relevant regulatory authorities, • Extensive knowledge of pharmaceutical Codes of Practice (ABPI/EFPIA/IFPMA), • Strong experience reviewing materials via approval systems (e.g. Veeva PromoMats or equivalent), • Demonstrated experience supporting audits, internal monitoring activities, and Code complaints, • Ability to interpret clinical data and rapidly assimilate new therapy areas, • Experience operating within complex, matrix pharmaceutical environments Skills & Competencies • Excellent scientific judgement and attention to detail, • Strong decision-making and risk assessment capability, • Outstanding communication and stakeholder influencing skills, • Ability to manage high volumes of work within tight timelines, • Strong project management and organisational skills, • Collaborative mindset with proven cross-functional partnership experience, • High ethical standards and commitment to compliant engagement Why Consider This Role? • Opportunity to act as a senior medical compliance expert within a collaborative European environment, • Broad strategic exposure across Medical, Commercial, and Global stakeholders, • Influence compliant scientific communication across innovative therapy areas, • Work within a culture focused on integrity, patient impact, and continuous improvement

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

We are seeking a Technical Manager to lead product and process development within rubber compounding. This role combines hands-on lab management with customer-facing technical support, ensuring all testing and documentation meets ISO 9001 and client-specific standards. You will drive innovation, support sales, and oversee a small technical team to deliver high-quality, compliant solutions. Location: Oldham Benefits: Life assurance 2x salary Supportive company culture Medical healthcare Company car Technical Manager role: Responsible for managing compounding product and process development activities to meet business and customer objectives. Oversee the rubber compounding laboratory testing resources to ensure requirements are met in accordance with ISO 9001 and other customer-specific standards. Technical Manager responsibilities: Manage compounding product and process development activities to meet business and customer objectives. Support sales by producing accurate costings to facilitate customer quotations. Ensure all release documentation and related paperwork meet stated requirements. Maintain current and accurate customer and internal standards and specifications. Oversee servicing and calibration of all laboratory test equipment. Identify and develop potential new products to expand the product portfolio. Assess feasibility and cost-effectiveness of new product manufacture. Test and coordinate trials for new products and processes, staying informed of market developments. Provide technical information for data sheets, product specifications, safety data sheets, and other relevant literature. Investigate and determine root causes of non-conformances or complaints and implement corrective actions. Offer technical advice and support to customers and internal teams on rubber compound capabilities. Ensure compliance with quality management systems, as well as health, safety, and environmental regulations. Develop and implement procedures to improve development efficiency and customer service. Assist in the specification and commissioning of capital projects. Technical Manager requirements: Comfortable leading or supporting a small technical team. Must have Rubber compounding experience If you are looking for a fantastic Technical Manager opportunity and want to work for a leading national contractor with opportunities to progress, then click on the apply now button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you havent heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Job Type: Full time In a Nutshell… We have a great opportunity for a Sales Consultant to join our team within Vistry Manchester & Cheshire East, covering sites across Manchester, with your reporting office being based in Warrington. As our Sales Consultant, you will be the lead sales consultant on the development. You should carry out all aspects of the day to day running of the marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role will involve an element of weekend working. • Competitive basic salary and annual bonus, • Mileage Allowance, • Up to 33 days annual leave plus bank holidays, • Private Healthcare, • Enhanced maternity, paternity and adoption leave, • Competitive contributory pension scheme, • Life assurance – 4 x your annual salary, • Share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality., • Experience working in a customer facing role delivering under pressure., • Experience in generating leads and sales through telephone-based business development., • Proven track record of achieving sales targets., • Proven track record of exceptional sales., • Excellent IT skills with demonstrable knowledge of Microsoft Office tools., • Comfortable using multi-channel forms of communication., • Ability to handle complaints and difficult situations., • Strong negotiation and sales skills., • Proven track record of successfully completing the sales process with customers in the housebuilding industry, • An interest in property and the housing market., • Good planning and organisational skills., • Excellent communication skills., • The ability to work under pressure and meet sales targets., • Willing to travel to all sales sites, including regional offices., • Willing to work weekends., • Willing to travel to all marketing suites, including regional office, within the division as required., • Full driving licence and access to a suitable vehicle., • Ensure smooth running of the marketing suite., • Assist the Sales Manager as required, • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development., • Create and deliver informative and clear sales pitches and tours of the show home and development., • Negotiate with customers to ensure the best sales outcome for the business, • Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions, • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively., • Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home, • Have detailed knowledge of all plots available and upcoming within the development., • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures., • Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Proactively working as a member of the sales team and demonstrating effective team working skills., • Evaluate each sale as to how it can be achieved more effectively, efficiently, and profitably for the Company., • Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR., • Deal with all customers in a polite, friendly, and efficient manner., • Ensure that customers are kept fully and regularly informed of the progress of their purchase., • Respond to all cancellations making every effort to ‘save’ and if necessary, renegotiate the reservation., • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments, • Ensure competitor analysis is undertaken as determined by Sales Manager, • Carry out daily tasks required for your development. You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1

We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will bring your complaints and resolution ex

Education Governance ManagerLocation: Manchester (with regular travel to local schools) Contract: Permanent Salary £45,858.62 - £49,713.85 (FTE £50,269 - £54,495) Term Time Only plus 15 days. We are seeking an experienced and motivated Education Governance Manager to provide expert leadership and oversight of education governance across schools in the local area. This is a key role ensuring that governance arrangements are robust, legally compliant, and focused on inclusive, fair outcomes for children and young people. You will work closely with governing bodies, headteachers, and senior leaders, offering authoritative advice on exclusions, SEND, equality, and complaints management. Regular travel to schools is an essential part of the role, enabling you to provide hands-on support and assurance. Key Responsibilities *Lead and support effective education governance across local schools, ensuring strong accountability and statutory compliance. *Travel regularly to schools within the local area to attend governing body meetings, panels, reviews, and hearings. *Provide expert advice and guidance on school exclusions, supporting lawful and fair decision-making and review processes. *Ensure governance arrangements fully comply with the SEND Code of Practice, promoting inclusive practice and effective oversight of SEND provision. *Advise schools and governing bodies on their responsibilities under the Equality Act, including public sector equality duties. Support and oversee complaints management, ensuring procedures are transparent, compliant, and proportionate, particularly in complex or escalated cases. *Develop, review, and quality assure governance policies, procedures, and frameworks. *Produce clear reports and briefings for senior leaders, committees, or other stakeholders as required. You will bring: *Significant experience in education governance, ideally within a local authority, trust, or similar setting. *Strong practical knowledge of: Statutory exclusions guidance, The SEND Code of Practice, The Equality Act and Education complaints procedures. *Experience of advising or supporting governing bodies, panels, or boards. *The ability to interpret complex legislation and apply it confidently in real world school settings. *The flexibility and commitment to travel regularly to schools across the local area. Why Join Us? *Make a meaningful impact on education governance and inclusive practice. *Work collaboratively with experienced education professionals. *Opportunity to influence high quality decision-making across schools. *Supportive working environment with opportunities for professional development. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Advisor (Complaints Handling) £32,000 - £33,500 + Package/Bonus - Middleton About the Client We are recruiting on behalf of a well-established and fast-growing UK-based online car servicing provider. The business connects customers with a nationwide network of trusted garages through a simple and efficient digital platform, with a focus on making car servicing transparent, accessible, and hassle-free. Due to continued growth, our client is expanding their Customer Service team and is seeking a Senior Customer Service Advisor to support the delivery of high-quality customer care and complaint resolution. This is an excellent opportunity for an experienced complaints handler who enjoys problem-solving and thrives in a fast-paced, customer-focused environment. The Role As a Senior Customer Service Advisor, you will be responsible for managing complex customer enquiries and complaints, ensuring each case is handled professionally, efficiently, and in line with company procedures. You will take ownership of cases from initial contact through to resolution, working closely with internal teams and a network of partner garages to deliver fair and timely outcomes. This role requires strong communication skills, sound judgement, and the ability to remain calm and solutions-focused when dealing with challenging situations. Key Responsibilities • Manage customer complaints via phone and email with professionalism and empathy, • Investigate complex cases, gathering information from customers, garages, and internal systems, • Provide clear, fair, and timely resolutions in line with company policies, • Take full ownership of cases from start to finish, • Maintain accurate records of all customer interactions, • Support the wider team in managing complaint volumes and reducing backlogs, • Identify recurring issues and share insights to help improve processes and customer experience, • Build strong relationships with customers through excellent service delivery Requirements • Minimum of 2 years’ experience in complaints handling or dispute resolution, • Strong communication skills with confidence in handling difficult conversations, • Excellent problem-solving and investigative skills, • Customer-focused approach with a commitment to high service standards, • Ability to remain calm under pressure, • Strong organisational skills and attention to detail, • Ability to work independently and collaboratively within a team, • Comfortable working in a fast-paced and evolving environment Benefits • Performance-based bonus scheme, • Company pension, • Casual dress, • On-site parking Opportunity for career progression within a growing organisation

Product and Customer Services Manager Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale. Industry Sector: Customer Services, Passive Fire Protection, Firestop, Fire-Resistant Products, Fire Protection Products, Team Leadership In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service. You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively. Main Duties: • Develop and maintain expertise across the product range., • Manage documentation for product planning, liaising with Sales, Marketing, Technical, and Development teams to support product launches., • Provide technical support to internal teams and customers, including product applications, test data interpretation, and fire safety solutions, • Ensure all required documentation is accurate, up to date, and readily available., • Maintain internal systems, including project management tools such as CRM systems and HubSpot., • Engage with international counterparts to develop and share best practices, • Deliver proactive and timely customer service and sales support, including same-day responses where possible (quotations, orders, acknowledgements, and order progression), • Manage the customer service team and support sales order input and processing systems., • Maintain the customer database and assist with marketing activities such as mailshots and product launches., • Drive continuous improvement of systems and processes., • Train staff on new products and updates to ensure high service standards., • Liaise with Customers, Sales, Marketing, Production, Accounts, Technical, and Quality departments., • Ensure compliance with formal quality systems (e.g. ISO 9001) and customer-specific standards., • Investigate and resolve customer complaints and concerns. Key Skills and Abilities: • Strong analytical and problem-solving skills with excellent attention to detail., • Excellent communication skills (written, verbal, and presentation) with strong stakeholder management., • Ability to manage multiple projects and meet long-term deadlines, • Strong collaborative skills across cross-functional teams. Qualifications & Experience: • Experience within the construction industry, • Experience in passive fire protection (advantageous), • Background in customer service with product management exposure, • Strong IT skills, including ERP and CRM systems (e.g. HubSpot), • Familiarity with CAD drawings, technical schematics, and product documentation (advantageous). Development Opportunities: • IFE Level 2 & 3 in Passive Fire Protection. If you are interested in the above Product and Customer Services Manager role, please click the 'apply now' button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. For more opportunities please take a look at our website

Comp Salary + Excellent Benefits Technical Manufacturer with Global Presence Great Career Opportunity Our client is a global manufacturing company and a market leader that supplies specialist products to aerospace, automotive, environmental and marine markets. Reporting to the QHSE Manager , the Quality Manager will have overall responsibility for the quality standards of the Company.The role also supports the effective day-to-day operation of the site Health, Safety and Environmental management systems, ensuring established processes are maintained and continually improved. Critical to the role is the need to drive continual improvement of the quality, safety, environmental performance, and efficiency of the Companys processes, products and systems Key Responsibilities and duties will include: Provide day-to-day management and coordination of onsite QHSE personnel Manage the complaints and quality concern process, ensuring timely resolution and effective communication with relevant departments in line with defined processes. Manage the internal audit schedule by conducting internal audits to assess compliance with EN9100, EN9120 and wider management system requirements, identifying areas for improvement and implementing actions. Assess customer requirements and product data to support compliance with specifications and internal standards across the business. Liaise with suppliers regarding quality performance and conformance of supplied materials and services. Manage the calibration process. Analyse processes and data to identify opportunities for optimisation and efficiency improvements while maintaining product quality and safe working practices. Develop inspection and risk management methods to analyse product quality in line with customer requirements such as MSA, FMEA and CPK. Provide analytical reports for management (including KPI management), highlighting key findings, risks and improvement opportunities. Safeguard and promote the integrity of the Integrated Management System, supporting compliance with Quality, Health & Safety and Environmental standards and company procedures. Act as the site point of contact supporting the practical implementation and maintenance of Health, Safety and Environmental processes, working in collaboration with the QHSE Manager. Support risk assessment coordination, incident reporting, audits and action tracking to ensure site systems remain effective and up to date. Develop and deliver training to staff on internal processes, standards and best practices. Conduct administrative duties in support of the role including maintaining the internal document register. Ensure the protection of Company Intellectual Property and Customer Confidentiality. To be considered for this opportunity the successful candidate will ideally have the following Skills & Experience: Proven ability of leading a Quality function within a regulated / manufacturing environment. Ability to manage, coach and guide team members and colleagues to deliver Company Quality, Health, Safety and Environmental (QHSE) standards. o Experience of line management and developing employees. o Experience of promoting the Company quality standards within the working environment through various means (including delivering regular Quality briefings) to motivate, educate and encourage compliance at all times. Ability to make decisions quickly, prioritise workload effectively and meet deadlines consistently. Ability to demonstrate a strong commercial understanding when making decisions for the Company. Previous quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies (preferably in an Aerospace environment). PPAP experience desired. Strong understanding of quality management systems and standards EN9100, EN9120 and (ISO14001 is a preference). Demonstrates a positive, proactive and risk-aware approach to Health, Safety and Environmental responsibilities, with the willingness to develop knowledge and capability in these areas with support from the QHSE Manager. Experience in conducting internal and external quality audits to verify compliance with ISO standards and regulations. Proficient in creating and maintaining accurate quality documentation, reports, and records to facilitate traceability and continuous improvement. Excellent analytical and problem-solving skills. Effective interpersonal skills. In-depth knowledge of Microsoft Office applications. Experience in ERP systems such as Navision or similar. Critical to the success of this role is the ability to communicate, collaborate and influenceall stakeholders, internally and externally. In return for the above you will be joining a highly successful and continually growing company. For more information please send your CV, in confidence, to Chris Chambury at The Recruitment Fix. TPBN1_UKTJ

Customer Service Administrator. Bury. £28k - £30k doe - parking and 25 days hol + BH's! An experienced Customer service professional is required to join a successful and expanding firm based at their spacious, modern offices in Bury. Duties will include; • Processing customer orders onto CRM system via phone and email, • Investigating and resolving queries and complaints, • Checking stock availability, lead times, prices and arranging deliveries, • Liaising with other departments to ensure the efficiency of the customer experience, • Being involved in team meetings to discuss and analyse customer feedback surveys and take action on any findings where improvements could be made, • On occasion, you may be required to visit clients ( driving an advantage ) To be successful, you will have previous/recent order processing experience, be familiar with CRM systems, have excellent communication skills and be a strong team player. Please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more

Mpeople Recruitment are seeking an experienced Quality & Compliance Manager on behalf of our reputable manufacturing client based in Chadderton. Location: Chadderton, Oldham Hours: flexible working hours earliest start 7:45am and latest finish 5:15pm For example: 7:45 – 4pm or 8:30am - 5:15pm • Salary: Up to £60,000 dependent on experience Purpose of the role: Reporting to the QHSE Manager, the Quality Manager will have overall responsibility for the quality standards of the business. Critical to the role is the need to drive the continual improvement of the quality and efficiency of the processes, products and systems for the Company. Responsibilities would include: • Manage a team of Quality Inspectors., • Manage the complaints/ quality concern process, ensuring timely resolution and effective communication with relevant departments in line with the relevant defined process., • Support the internal audit schedule by conducting regular internal audits to assess and ensure compliance with standards EN9100, EN9120 and ISO14001 and identify areas for improvement and implement actions., • Collaborate with Manufacturing Engineers on customer requirements to ensure compliance within the Production environment., • Perform specification reviews to ensure our products align with the specified requirements., • Liaise with suppliers on quality and conformance of supplied materials and services., • Manage the calibration process., • Analyse production processes / data to identify opportunities for optimisation and efficiency improvements while maintaining product quality., • Develop inspection and risk management methods to analyse product quality in line with customer requirements such as MSA, FMEA, CPK., • Provide analytical reports for management (including KPI management); highlight key findings and propose recommendations that are proportionate to the risk., • Safeguard and promote the integrity of the QMS to ensure compliance to all applicable standards., • Develop and deliver training to staff on internal quality processes, standards, and best practices., • Conduct the administrative duties in support of the role including maintaining the internal document register., • Ensure the protection of Company Intellectual Property and Customer Confidentiality., • Perform any other tasks and duties as required by management. The desired candidate would have the following experience, skills and attributes: • Proven ability of leading a Quality function within a regulated / manufacturing environment., • Ability to manage, coach and guide team members and other colleagues to deliver to the Company quality standards., • Experience of line management and developing employees., • Experience of promoting the Company quality standards within the working environment through various means (including delivering regular Quality briefings) to motivate, educate and encourage compliance at all times., • Previous quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies (preferably in an Aerospace environment)., • PPAP experience desired., • Strong understanding of quality management systems and standards EN9100, EN9120 and ISO14001., • Experience in conducting internal and external quality audits to verify compliance with ISO standards and regulations., • Proficient in creating and maintaining accurate quality documentation, reports, and records to facilitate traceability and continuous improvement., • In-depth knowledge of Microsoft Office applications., • Experience in ERP systems such as Navision or similar. Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search

CUSTOMER SERVICE CO-ORDINATOR – OLDHAM £27,000 – £28,000 Oldham Supporting a busy, fast-paced manufacturing business This is not just “answer the phone and log a ticket.” This is for the people who: actually care when something goes wrong take ownership and don’t pass problems around like a hot potato If you’re the one who sorts it, fixes it, and makes the customer feel like they’ve been looked after properly… you’ll fit straight in. THE ROLE You’ll be at the centre of everything customer-related — keeping orders moving, solving problems, and making sure customers actually enjoy dealing with the business (rare, but we love to see it). Day to day, you’ll be: Processing customer orders accurately and on time Handling calls and emails — keeping communication clear, professional, and helpful Resolving customer queries and complaints properly (not just ticking a box) Providing updates on stock, pricing, and lead times Working closely with internal teams to make sure everything runs smoothly Building strong relationships with customers and stakeholders Getting involved in improving processes and customer experience This is a role where you’ll be busy… but in a good, time goes fast kind of way. WHAT YOU’LL NEED Previous customer service / coordination / admin experience Strong attention to detail (orders need to be right) Confident communicator — phone, email, face-to-face Organised and able to prioritise in a fast-paced environment Good IT skills (Microsoft Office as a minimum) A solutions-focused mindset — you fix things, not avoid them Bonus points if you’ve used CRM or order systems (Orderwise etc.) WHY THIS ROLE? Because this isn’t one of those “sit quietly and answer calls” jobs. You’ll be: * A key part of the business * Trusted to manage customer relationships properly * Involved in making things better, not just maintaining the status quo If you’re the kind of person who: enjoys being busy likes helping people and takes pride in doing things right You’ll thrive here. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

Quality Manager Oldham Mon-Fri 7:45 am and 5:00pm (flexi start time) Quality Manager The Role Reporting to the QHSE Manager, you will have overall responsibility for the quality standards of the business (AS9100 / EN9100). Critical to the role is the need to drive the continual improvement of the quality and efficiency of the processes, products and systems for the Company. Your main responsibilities will include Manage a team of 2 Quality Inspectors. Manage the complaints/ quality concern process, ensuring timely resolution and effective communication with relevant departments in line with the relevant defined process. Support the internal audit schedule by conducting regular internal audits to assess and ensure compliance with standards EN9100, EN9120 and identify areas for improvement and implement actions. Collaborate with Manufacturing Engineers on customer requirements to ensure compliance within the Production environment. Perform specification reviews to ensure our products align with the specified requirements. Liaise with suppliers on quality and conformance of supplied materials and services. Manage the calibration process. Analyse production processes / data to identify opportunities for optimisation and efficiency improvements while maintaining product quality. Develop inspection and risk management methods to analyse product quality in line with customer requirements such as MSA, FMEA, CPK. Provide analytical reports for management (including KPI management); highlight key findings and propose recommendations that are proportionate to the risk. Safeguard and promote the integrity of the QMS to ensure compliance to all applicable standards. Develop and deliver training to staff on internal quality processes, standards, and best practices. Conduct the administrative duties in support of the role including maintaining the internal document register. Quality Manager The Candidate You will be an experienced Quality Manager or a Senior Quality Engineer looking to move into a Quality Manager role. You will also have the following skills, experiences and attributes Must have experience of working within the Aerospace sector or another robust standard industry e.g. automotive or medical devices Must have a strong understanding of quality management systems and standards EN9100, EN9120 and ISO14001 is a preference Experience with a range of quality tools including 8D, PPAP, FMEA, Ishikawa Diagrams etc. Experience in conducting internal and external quality audits to verify compliance with ISO standards and regulations. Proficient in creating and maintaining accurate quality documentation, reports, and records to facilitate traceability and continuous improvement. Excellent analytical and problem-solving skills. Experience in ERP systems such as Navision or similar. Experience or knowledge of Aerospace company quality standards such as Boeing, GKN, Airbus etc. Environmental and H&S responsibilities experience or willing to learn these areas. Benefits Flexi start and finish Monthly bonus (profit related) INDAB TPBN1_UKTJ

Refuse Driver (Temporary) Our client, a leading driving service provider, is currently seeking a Refuse Driver to join their team on a temporary basis. As a Refuse Driver, you will play a crucial role in supporting the Recycling/Refuse Loaders and ensuring the efficient operation of the organisation's waste management services. Please be sure to apply only if you meet the requirements. Responsibilities: Providing full assistance to the Recycling/Refuse Loaders in the collection and disposal of waste. Conducting daily vehicle checks in line with Operators Licence requirements, and submitting necessary record sheets on a weekly basis. Promptly reporting any defects or safety concerns regarding vehicles and equipment to the Vehicle Fleet Management service. Undertaking routine maintenance and repairs on the vehicle and equipment to ensure compliance with the Road Traffic Act and minimise breakdowns. Operating the vehicle efficiently to meet round targets, including improving recycling rates, reducing residual waste, and addressing any complaints, missed bins, or access problems. Loading and unloading heavy loads onto the bin waggon.Requirements: Valid Class 2 driving licence and CPC qualification. Proven experience as a Class 2 Driver, preferably in refuse collection or a similar field. References from the last two years. Updated CV.If you are a reliable and experienced Class 2 Driver, dedicated to contributing to waste management services, our client wants to hear from you. Apply now and join their team as a Refuse Driver, making a meaningful impact on the community and helping create a cleaner and greener environment. Please note that due to the high volume of applications, only successful candidates will be contacted for further consideration. At our client's organisation, they are committed to fostering diversity and inclusion, and they encourage applicants from all backgrounds to apply. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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