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Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Supervising Social Worker within the Fostering Team to work Full Time based in for Acorn House Fostering Services Ltd, based within Oldham. The salary for this permanent Supervising Social Worker job is up to £40,000per annum.Main duties: • Recruit, assess, and monitor the continued suitability and competence of Foster Carers and take responsibility for ensuring they provide a safe, healthy, nurturing, protected and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the Acorn House policies and procedures., • To keep accurate and up to date case records of ongoing support and supervision of foster carers and record significant occurrences or incidents in line with current legislation., • To work in partnership with Local Authorities liaising with appropriate Managers and Social Workers and ensuring information is given o facilitate matching children’s needs to suitable foster carers., • Social Workers should ensure that all of their Carers have an accurate and up to date Assessment available that meets the needs of OFSTED, internal compliance and customers and update these as appropriate and in accordance with policies and procedures., • Ensure each child has an accurate and up to date Care Plan on file that Carers have a copy available for reference., • Work in partnership with the relevant authority to ensure that the child and young person’s needs as identified in the Care Plan and place agreement are met., • Ensure that comprehensive case recording are completed and maintained within policy timeframes., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Contribute towards the growth and development of the business by implementing key areas identified in the business plan agreed through supervision., • Demonstrate a sound knowledge of the different placement packages and identify recharges where appropriate., • Take responsibility for all administration in relation to the social work task to include file administration, typing all communication, reports and case recordings., • The post holder will be expected to undertake training and development deemed necessary for the pursuance of the post., • A social Work Qualification or equivalent., • Understanding of relevant legislation., • Registered or eligible for registration., • Competitive salary with up to £40,000 (DOE), • Car allowance, • Company pension, • Excellent training and development opportunities, • Stable role within a supportive, family-run agency, • Manageable caseloads focused on meaningful work

A Disrepair Surveyor in social housing inspects residential properties to identify defects such as damp, mould, and structural issues, and prepares detailed reports and schedules of work to resolve them. They manage disrepair cases by coordinating repairs, ensuring legal compliance, and working closely with tenants, contractors, and legal teams to deliver safe and effective housing conditions. Client Details Well know North West Housing Association priorisiting the delivery of safe and secure housing solutions. Description * Conduct detailed inspections of residential properties to identify disrepair issues such as damp, mould, structural defects, and leaks * Diagnose root causes of building defects and recommend appropriate remedial works * Prepare comprehensive inspection reports, including photographic evidence and clear findings * Produce schedules of works and cost estimates to address identified disrepair * Manage disrepair cases in line with legal and regulatory requirements * Liaise with tenants, contractors, and legal teams to coordinate repairs and resolve claims * Monitor and supervise contractors to ensure works are completed to required standards, on time and within budget * Maintain accurate records and documentation to support legal cases and audits * Provide technical advice and support in relation to housing disrepair and maintenance issues * Ensure compliance with health and safety regulations and housing standards throughout all works Profile Essential Experience * Experience in property surveying, building maintenance, or repairs (often 2-5+ years) * Background in social housing, local authority, or housing association * Experience dealing with disrepair cases or complaints * Conducting property inspections and preparing reports Desirable Experience * Handling legal disrepair claims * Giving evidence in court or supporting legal teams * Working with housing management systems (e.g. repairs databases) Job Offer • Comeptitive Rate of Pay, • Immediate Start, • Long term contract

Alchem are excited to be once again engaged as the search partner to a growing chemical business based in the North West. Specialising in both the distribution and manufacture of a number of chemical products and offering an impressive wide range of chemical manufacturing capabilities on behalf of its customer base. We are currently recruiting for a QC Analyst to join their technical team based in Bury. This role will be a Quality Control bias position however, will also support the R&D Team as and when required. A varied role working on a number of exciting projects as well as working closely with Production Teams on Quality Control. You will ensure that all finished goods, raw materials, and bought-in products meet the required performance and quality standards. This role involves rigorous testing in accordance with applicable EN standards, maintaining meticulous records—both manually and digitally—and collaborating with various departments to uphold company's commitment to excellence. Responsibilities Quality Testing & Inspection: • Conduct tests on finished goods, raw materials, and bought-in items to verify they meet product performance requirements., • Perform detailed inspections of raw materials, in-process components, and finished products to ensure adherence to established quality standards and specifications., • Utilise a range of equipment (e.g. pH metres, viscometers, SG cups) to perform routine quality control tests and measurements. Documentation: • Accurately document and record all test results and quality control activities promptly, utilising both paper-based and digital systems., • Maintain and update digital records and databases to ensure data integrity and ease of access. Collaboration & Continuous Improvement: • Work closely with production teams and managers to address quality-related issues and implement effective solutions., • Contribute to developing and revising quality control procedures, protocols, and work instructions to enhance overall efficiency and effectiveness., • Assist in investigating customer complaints and quality incidents, supporting root cause analysis and resolution efforts. Equipment Maintenance: • Ensure the cleanliness and orderliness of laboratories and equipment, adhering strictly to safety guidelines and best practices., • Oversee the maintenance of QC testing equipment, ensuring all calibrations and certificates are current., • Manage and update digital logs and calibration records, ensuring secure and compliant data storage., • Support internal and external quality audits and inspections to ensure ongoing compliance with quality management standards and regulatory requirements. The successful candidate This role will suit an individual who has a Scientific education i.e. Chemistry Degree, who is either looking for their first role within a lab/manufacturing environment or someone who has some previous experience within QC looking for a new challenge and a chance to get involved in R&D Projects. This is a site based role in Bury and an awesome opportunity to join a growing, agile and genuinely amazing business. In return our client is offering a £30,000 - £35,000pa basic salary, bonus and benefits package. (TBD) *Please kindly note, whilst we endeavour to respond to all candidate applications, due to the very high response rate across our various advertising campaigns, we may only be able to reply to candidates who match the position, thank you. About us: Alchem Partners are a UK based, international Search business, we pride ourselves on a personable and process driven approach ensuring the very best levels of service. As acknowledged specialists in a number of disciplines, we support the Chemical and associated industries by providing a truly consultative service to our clients and candidates alike.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division: This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland. Job Description Essential Duties and Responsibilities: Including, but not limited to the following: Project Recruitment • Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed, • Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects, • Scheduling interviews, • Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery, • Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs, • Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners, • Ensure that monthly registrations targets are met for Scandinavia region, • and any other QQFS assigned markets are fully executed, • Execute the allocated panel building initiatives in Scandinavia region, • and any other QQFS assigned markets are fully executed, • Call new registrants to confirm and update email addresses, • Call users to reactivate their accounts, • Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution, • Work with the Project Management team to resolve project specific issues for members/respondents, • Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution, • Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System, • Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels, • Provide high quality support to M3 Global Research members via telephone and email/support ticket communication, • Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes, • Investigate fraud respondents and take action based on M3 data quality procedures, • Complete the verification process for newly registered members, • Complete link testing for online Market Research projects and overlays for qualitative online screeners Qualifications Knowledge, Skills, Abilities: • Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch), • Exhibit clear and effective communication both verbally and written with diverse audiences, • Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities, • Detail oriented with excellent analytical and investigative skills, • Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported. Additional Information Working hours: Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday Please submit your CV in English

Mon-Fri 7:45 am and 5:00pm (flexi start time).This position is working for a leading manufacture in the aerospace sector.You will be dealing with customer complaints as well as assisting with the following: NCRs, CAPAs, KPIs, Calibrations.Maintain and update quality documentation, including logging

A Repairs Planner is required for a contractor who specialise in the refurbishment of social housing properties across Manchester. This is a long term role based at the office in Oldham, working 37.5 hrs per week. Duties include: Responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries Raising and updating support tickets to enable tracking and resolution of customer requests. Investigating and resolving customer complaints and closing out support tickets. Ensuring Customer Service Level Agreements have been met Maintaining a database of customer information. You will ideally have experience of Responsive Repairs or service contacts and an understanding of an appointment process, with previous planning experience. RG Setsquare is acting as an Employment Business in relation to this vacancy...

Drive the highest standards of food safety and quality at our growing Rochdale site, leading a developing team through an exciting period of expansion. What you will be doing As a senior leader within the QEHS function, you will oversee the technical, quality assurance and hygiene operations to ensure our products remain safe, legal and of the highest quality. You will manage a cross-functional team including the Compliance Manager, Hygiene Manager and QA Managers. System Ownership: Maintain and continuously improve HACCP systems, food safety plans and Quality Management Systems (QMS) while leading the site HACCP team. Audit Management: Act as the primary lead for internal and external audits, liaising with regulatory bodies and retail customers to maintain BRCGS and industry accreditations. Team Mobilisation: Mentor and develop an evolving team, establishing robust processes from scratch and embedding a strong food safety culture across the site. Operational Oversight: Oversee non-conformances, customer complaints, pest control and the sites sampling programmes to ensure effective corrective actions. Strategic Reporting : Report key technical and quality performance metrics to senior management, providing insights to drive continuous improvement. What you will bring We are looking for a disciplined, high-caliber leader who thrives in a fast-paced environment and is comfortable navigating the ambiguity of a site in its second phase of expansion. Experience: You possess significant experience at a senior Technical Management level within the food industry, specifically with a strong background in meat and essential experience working with major retailers. Hard Skills: You have an in-depth understanding of food manufacturing processes, expert-level knowledge of food safety legislation (BRCGS/HACCP) and the technical expertise to manage complex validation and risk assessment programs. Soft Skills: You are a collaborative leader who can build trust easily, demonstrating the resilience to lead by example and motivate a developing team in an unpredictable, changing environment. Why join us This is a unique opportunity to join Danish Crown at a pivotal moment for our Rochdale facility. As we move into "Phase 2" of our expansion, you will have the autonomy to establish processes from the ground up and play a critical role in shaping the sites future. You wont just be maintaining a system; you will be building a legacy of excellence in a state-of-the-art facility where your technical expertise directly impacts our growth. Beyond the competitive salary and technical challenge, you will be part of a leadership team that values transparency and professional development. We offer a culture that encourages you to "lean out" and pursue ambitious targets without the fear of a "zero-mistake" environment. Here, your career growth is tied to the success of the site, providing a platform for significant professional impact and the chance to work closely with the Site Director to drive optimum performance. About us Danish Crown UK is a business built on trust, teamwork and ambition. We exist to deliver food that people believe in and we know that takes strong leadership and collaborative cultures. Our leadership principles guide us. We act for the good of the whole organisation. We hire brilliant people and help them grow. We are ambitious, curious and open to new ideas. We build trust by accepting mistakes as part of development. We believe real leadership is earned through example, not title. Whoever joins us will help create a workplace where people feel safe to speak up, share ideas, challenge old ways of working and stretch themselves to achieve more. If that sounds like the environment where you thrive, we would love to hear from you. TPBN1_UKTJ

The role involves maintaining customer service records, planning operatives' works, and handling customer complaints. Customer Service Level Agreements are met.

Alchem are excited to be once again engaged as the search partner to a growing chemical business based in the North West. Specialising in both the distribution and manufacture of a number of chemical products and offering an impressive wide range of chemical manufacturing capabilities on behalf of its customer base. We are currently recruiting for a QC Analyst to join their technical team based in Bury. This role will be a Quality Control bias position however, will also support the R&D Team as and when required. A varied role working on a number of exciting projects as well as working closely with Production Teams on Quality Control. You will ensure that all finished goods, raw materials, and bought-in products meet the required performance and quality standards. This role involves rigorous testing in accordance with applicable EN standards, maintaining meticulous records—both manually and digitally—and collaborating with various departments to uphold company’s commitment to excellence. Responsibilities Quality Testing & Inspection: • Conduct tests on finished goods, raw materials, and bought-in items to verify they meet product performance requirements., • Perform detailed inspections of raw materials, in-process components, and finished products to ensure adherence to established quality standards and specifications., • Utilise a range of equipment (e.g. pH metres, viscometers, SG cups) to perform routine quality control tests and measurements. Documentation: • Accurately document and record all test results and quality control activities promptly, utilising both paper-based and digital systems., • Maintain and update digital records and databases to ensure data integrity and ease of access. Collaboration & Continuous Improvement: • Work closely with production teams and managers to address quality-related issues and implement effective solutions., • Contribute to developing and revising quality control procedures, protocols, and work instructions to enhance overall efficiency and effectiveness., • Assist in investigating customer complaints and quality incidents, supporting root cause analysis and resolution efforts. Equipment Maintenance: • Ensure the cleanliness and orderliness of laboratories and equipment, adhering strictly to safety guidelines and best practices., • Oversee the maintenance of QC testing equipment, ensuring all calibrations and certificates are current., • Manage and update digital logs and calibration records, ensuring secure and compliant data storage., • Support internal and external quality audits and inspections to ensure ongoing compliance with quality management standards and regulatory requirements. The successful candidate This role will suit an individual who has a Scientific education i.e. Chemistry Degree, who is either looking for their first role within a lab/manufacturing environment or someone who has some previous experience within QC looking for a new challenge and a chance to get involved in R&D Projects. This is a site based role in Bury and an awesome opportunity to join a growing, agile and genuinely amazing business. In return our client is offering a £30,000 - £35,000pa basic salary, bonus and benefits package. (TBD) *Please kindly note, whilst we endeavour to respond to all candidate applications, due to the very high response rate across our various advertising campaigns, we may only be able to reply to candidates who match the position, thank you. About us: Alchem Partners are a UK based, international Search business, we pride ourselves on a personable and process driven approach ensuring the very best levels of service. As acknowledged specialists in a number of disciplines, we support the Chemical and associated industries by providing a truly consultative service to our clients and candidates alike

My client is a fast-growing utilities business based in the Bury area. As a result of growth this is a newly created role that will offer development and progression to the right person. Experience of the energy sector is vital for this role. The primary function of this role is developing new and existing leads. The role forms part of the Sales team who are responsible for generating sales through first class customer service. Responsibilities • Assist with and support the team’s acquisition and renewal strategy, • Promote products and services, • Develop undeveloped accounts, • Support key accounts (where directed to), • Identify new business opportunities, • Work with account managed third parties where needed to maximise sales potential, • Handle escalations/complexities/complaints from clients and/or TPIs, • Review and recommend TPI payment terms to management, • Manage the onboarding process, • Attend and organise client hospitality events, • Attend internal or external meetings with new and established, • Help launch new flexible procurement contracts and sell “baskets” Desired Personal Attributes • Self-motivated, • Excellent verbal and written communication skills, • Good arithmetic and analytical skills, • Excellent attention to detail, • Ability to present at Board level, • Experience of operating in a fast-paced working environment, • Minimum five years industry experience, • Minimum two years sales management experience The right candidate for this role will also have experience in the energy sector working within Gas or Electricity. In return this role offers development and progression for the right person

A Disrepair Surveyor in social housing inspects residential properties to identify defects such as damp, mould, and structural issues, and prepares detailed reports and schedules of work to resolve them. They manage disrepair cases by coordinating repairs, ensuring legal compliance, and working closely with tenants, contractors, and legal teams to deliver safe and effective housing conditions. Client Details Well know North West Housing Association priorisiting the delivery of safe and secure housing solutions. Description Conduct detailed inspections of residential properties to identify disrepair issues such as damp, mould, structural defects, and leaks Diagnose root causes of building defects and recommend appropriate remedial works Prepare comprehensive inspection reports, including photographic evidence and clear findings Produce schedules of works and cost estimates to address identified disrepair Manage disrepair cases in line with legal and regulatory requirements Liaise with tenants, contractors, and legal teams to coordinate repairs and resolve claims Monitor and supervise contractors to ensure works are completed to required standards, on time and within budget Maintain accurate records and documentation to support legal cases and audits Provide technical advice and support in relation to housing disrepair and maintenance issues Ensure compliance with health and safety regulations and housing standards throughout all works Profile Essential Experience Experience in property surveying, building maintenance, or repairs (often 2-5+ years) Background in social housing, local authority, or housing association Experience dealing with disrepair cases or complaints Conducting property inspections and preparing reports Desirable Experience Handling legal disrepair claims Giving evidence in court or supporting legal teams Working with housing management systems (e.g. repairs databases) Job Offer Comeptitive Rate of Pay Immediate Start Long term contract

Pro-Resourcing Ltd is currently recruiting on behalf of our client. Our client, a well-established, globally recognised manufacturing business, is currently seeking a Manufacturing Engineer to join their team. The position is full time, permanent. Salary: £40,000 - £60,000 Working hours: Monday to Thursday 08:30-17:00 (Including 1 hour break) and Friday 08:30-13:30 (35 hour working week). The Role * Adheres to all safety and quality requirements including, but not limited to: Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements. * Develops and Executes Process and Test Method Validations (IQ,OQ,PQ,PPQ) in accordance with the companies Medical’s procedures and guidelines. * Prepares or reviews documentation with a high degree of accuracy, completeness, and effectiveness using common engineering tools and templates. * Creates and implements lean processes in a cellular environment utilizing appropriate methods such as Machining, Welding, Finishing, Cleaning, Assembly, and Inspection. * Communicates ideas, information, and recommendations clearly, effectively and frequently within the business, with outside suppliers or partners and with customers during formal and informal interactions. * Assists Quality with the execution of CAPAs pertaining to their areas of responsibility, including detailed Root Cause investigations and corrective/preventative actions. * Defines, produces and implements documents including standard operating procedures and process work instructions. * Creates, reviews and approves engineering drawings, equipment layouts, change orders and specifications. * Uses structured Quality tools and techniques including statistical methods for data driven analysis and decisions, Appling DMAIC-Six Sigma approaches to solve issues and reduce variation in all manufacturing and business process. * Develops tooling, fixtures and equipment used in manufacturing to optimize productivity and cost. * Creates, schedules, conducts and/or coordinates detailed project plans for engineering work. * Plans and executes project activities within a cross functional team. Project types can include new product development and introduction, manufacturing transfers, continuous improvement and cost reduction initiatives. * Investigates, develops and implements new process technologies using Lean Manufacturing techniques to continuously improve cycle times and process flows. * Collaborates with development, programmers, machinists and suppliers to evaluate designs for manufacturability and cost reduction. * Creates and executes validation protocols, processes and material evaluations. * Drives Operational Excellence (OPEX) initiatives to improve efficiency, reduce waste, and enhance overall performance. * Liaises with customers as required on complaints, process improvement activities and change management initiatives. Requirements * Engineering or Bachelor’s degree in a technical field. * Proficient in Microsoft office suite (Word, Excel, Outlook). * Six Sigma trained to Green or Black belt would be advantageous. * Experience with Operational Excellence (OPEX) tools and methodologies such as Kaizen, 5S, Value Stream Mapping, and Continuous Improvement. * Lean manufacturing and new product development or launch support experience is highly desirable. * Experience in medical devices preferred. * 3-5 years of experience in regulated industry. Holidays and Benefits * 33 days holiday per annum including 8 statutory public holidays. * 2 additional days holiday for ever 5 years in employment. * Company pension scheme. * Death in Service Benefit: 4 times annual salary (Pension scheme members only). * Annual bonus if targets are met but not guaranteed. * Free On-Site Parking

SALES ADMINISTRATOR, MANUFACTURING. NORTH MANCHESTER. CIRCA £27-29K BASIC PLUS GREAT PENSION AND BENEFITS. Major European Company offering opportunities to progress and an exciting challenge... The Company Our client is a leading name in several fields of manufacturing, with a major European and UK presence spanning many operational plants. As part of the continued growth of the business they are presently seeking a Sales Administrator at their North Manchester based site. The Role Job Purpose Reporting to the Site Manager, whilst in daily connection with the Sales Manager, you will provide administrative support and service to the sales team as well as providing excellent customer service to our international customer base. Job Summary As part of a dynamic and fast-paced team, you will demonstrate a positive and enthusiastic attitude, self-motivation and a professional telephone manner. The role requires excellent communication and IT skills, previous sales or customer service experience and the ability to build effective working relationships at all levels of the business. Responsibilities • Accurately process customer orders, ensuring all system entries, documentation, and certification are correct, • Liaise with internal departments to ensure customer deadlines and delivery timeframes are met, • Maintain complete and up-to-date customer and order records, including delivery issues, amendments, and changes to customer requirements, • Respond promptly to customer enquiries regarding product availability and delivery dates, • Create job sheets and generate new part and tooling numbers, updating relevant systems and files, • Prepare and issue quotations for new and existing customers, • Prepare customer samples and arrange shipment to customers, • Raise proforma invoices and credit notes as required, • Work alongside Credit Control to chase aged debtors and attend weekly review meetings, • Carry out filing and archiving in line with company procedures, • Monitor customer ordering activity to ensure regular order placement while maintaining consistent communication to develop and strengthen customer relationships., • Investigate customer quality issues and complaints, gathering relevant evidence, • Support the sales team in compiling weekly and monthly sales report Skills and Experience Required • GCSE’s or equivalent in Maths and English, • Sales order processing systems experience using iScala or other access-based sales order processing systems, • Excellent English language skills, • Competent on Microsoft packages including Word and Excel, • Confident, clear and polite telephone manner, • Strong organisational, numeracy and literacy skills, • Flexible approach and ability to work under pressure and meet deadlines, • Strong interpersonal skills including ability to build relationships Is This You? If you fit the bill as outlined above do not delay - apply here and we will be in touch to discuss the role and company in more detail

Resident Liaison Officer Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm Pay: £14.00 per hour / Car Allowance: £10.00 per day / Business Mileage: 25p per mile Contract: Temporary ongoing – with the potential to go permanent We are seeking a dedicated and professional Resident Liaison Officer (RLO) to act as the key point of contact between residents and site teams during improvement works. This is a customer-focused role requiring excellent communication skills, empathy, organisation, and the ability to manage sensitive situations effectively. The successful candidate will ensure residents are fully informed, supported, and confident throughout the works programme. Key Responsibilities: Contact residents prior to works commencing to arrange access and ensure they are fully aware of: The scope of works Timescales Details of the workforce carrying out the works Maintain a high standard of customer care for residents whose homes or external environments are being worked on. Liaise closely with site management and keep residents informed throughout all stages of the project. Offer advice and practical solutions to resolve any issues that may arise. Investigate and assist in resolving Stage One complaints relating to works programmes. Where necessary, escalate and fully brief the Customer Services Manager. Issue and explain Resident Information Packs, ensuring all key details are clearly understood prior to works starting. Co-ordinate and implement support plans following individual or project-specific impact assessments. Ensure residents are inducted in health and safety procedures while works are ongoing. Ensure communications are available in languages other than English where required. Assist in collecting and recording customer satisfaction data as requested by the Customer Services Manager. Conduct regular liaison before, during, and after works via letter, email, telephone, and home visits. Ensure adherence to all customer service policies and procedures. Maintain accurate records and complete all required administration.Requirements: ✅ The ideal candidate will have: ✅ Excellent communication and interpersonal skills ✅ Strong organisational and administrative abilities ✅ Experience in customer service, housing, construction, or a similar environment (desirable) ✅ The ability to handle complaints professionally and calmly ✅ A proactive, solution-focused approach ✅ Full UK driving licence and access to a vehicle Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy

Role: Customer Care Advisor/Planner Contract: 3 months (possible extension) Location: Oldham, UK Role type: Full-time Working shifts: Monday to Friday (37.5 hours) Client: Equans EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary The role of the Customer Care Advisor/planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include: responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries. Carry out various tasks to a high standard as instructed, including but not limited to: Confirming and booking in appointments through Equans IT system currently Castleton Maintain. Raising and updating support tickets to enable tracking and resolution of customer requests. Investigating and resolving customer complaints and closing out support tickets. Ensuring Customer Service Level Agreements have been met Maintaining a database of customer information. Escalating and liaising with appropriate teams when necessary. Arranging follow on appointments for any jobs not completed on first visit. Closing jobs in the system complete or cancelled as the day unfolds. Communication with operatives / Engineers on site Written and verbal communication with MCC / Northwards Dealing with various inboxes Customer Satisfaction surveys Work in any workstream as required Any administration task to support the roleSkills and abilities including but not limited to: Excellent organisational skills Ability to deliver high quality Customer service Ability to communicate professionally at all levels Current and Valid Full & Clean UK driving license Professional attitude and approach to work Ability to competently operate IT packages eg. MS office Experience including but not limited to: Experience of Partnership arrangements Experience of Responsive Repairs or service contacts Understanding of local government and RSL's Understanding of an appointment process Previous Planning experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy