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This is an exciting opportunity to join an established company that has been manufacturing chemicals for over 50 years and has a global reach! As Quality Coordinator, you will become part of a supportive team, committed to maintaining high standards and continuous improvement. The Quality Coordinator position is ideal for someone looking to develop their career within an established organisation and encourages those with experience in a quality related role or those with an interest gained through further education to apply! Salary and Benefits for the Quality Coordinator: • Annual Salary between £26,000 - £32,000 (Dependent on Experience), • Annual leave 24 days + bank holidays - Additional days accrued for length of service, • Pension scheme (4% contribution with 5% company contribution)., • Death in Service, • Pension advice service and will writing service available, • Progression and Development opportunities! Roles and Responsibilities of Quality Coordinator: • Log, coordinate, and resolve quality issues and customer complaints, ensuring corrective actions are implemented and verified., • Maintain CAPA records and quality data within IQM / Q-PULSE., • Control and manage quality documentation, including version control and accurate issuing of documents., • Plan, conduct, and report on internal audits, tracking findings and actions through to closure., • Support external audits and ISO review processes., • Produce quality reports and dashboards and manage calibration and supplier ISO compliance records., • Act as the main point of contact for quality queries, supporting training and continuous improvement initiatives such as 5S. Experience and Qualifications Required from Quality Coordinator: • Experience or qualifications in quality management or related disciplines (ISO 9001, internal auditing, CAPA, document control, calibration systems) is desirable., • Excellent communication, organisation, and problem-solving skills., • A proactive, detail-focused approach with the ability to work independently and collaboratively., • Desirable experience with IQM (Q-PULSE) or similar, data analysis, and process improvement tools. How to apply: To apply for the position of Quality Coordinator, please submit your CV for review or reach out to Kate Wadsworth at E3 Recruitment for more information.

An established food manufacturing and distribution business with over 30 years of industry experience is looking for a Quality Assurance Manager to join the team at its Bradford depot. Operating a fast-paced seven-day operation with a six-day delivery service, the site plays a key role in supplying fresh and chilled products to customers across the region. This is an exciting opportunity for an experienced quality professional to lead food safety and quality standards within a busy depot environment while managing and developing a small but highly effective quality team. The Role Reporting to the Depot Technical Manager, you will take responsibility for maintaining and improving food safety, quality, and compliance standards across the depot. This is a hands-on role that works closely with operational teams to ensure that all products received, stored, and dispatched meet the highest standards. Key responsibilities include: * Leading internal and external audits * Managing and improving the site Quality Management System * Ensuring compliance with legal, customer, and food safety requirements * Overseeing the inspection and quality management of incoming and outgoing stock * Identifying and addressing non-compliance issues and implementing corrective actions * Investigating quality and food safety complaints and ensuring timely resolution * Completing departmental KPIs and performance reviews * ...

Job Title: Resident Liaison Officer Location: Bradford Salary: £29,000 per year + £350 per month car allowance Overview We are currently recruiting for a Resident Liaison Officer to join a growing team delivering planned maintenance and refurbishment works within residential communities in Bradford. This role is ideal for someone with strong communication skills who is passionate about providing excellent customer service and ensuring residents are fully supported throughout improvement works to their homes. Key Responsibilities Act as the main point of contact for residents before, during, and after planned maintenance or refurbishment works. Build positive relationships with residents to ensure they are fully informed about upcoming works, timelines, and any potential disruptions. Carry out resident consultations, home visits, and pre-start meetings to explain the scope of works. Provide clear communication regarding schedules, access requirements, and progress updates. Handle resident queries, concerns, and complaints in a professional and timely manner. Work closely with site teams, project managers, and subcontractors to ensure works are delivered with minimal disruption to residents. Maintain accurate records of resident interactions, feedback, and support requirements. Support vulnerable residents by ensuring appropriate arrangements are made during works. Distribute letters, newsletters, and ot...

Closing Date:31/03/2026 Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Package Description Alongside a competitive salary, you will also receive: • Up to 15% discretionary annual bonus, • 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us), • 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days), • Private Medical Cover, • Healthcare cash plan, • 6x salary death in service, • Paid volunteering day, • A personal GP service enabling you to get a video consultation with an NHS-registered, private GP, • Employee Assistance Programme As our new Clinical NegligenceClaims Manager, you will proactively manage an active clinical negligence claims portfolio, maximising your strategic thinking, whilst handling files efficiently to the highest standards to achieve positive member and business outcomes. Whether you're a qualified solicitor eager to explore in-house opportunities or an experienced Claims Handler seeking a refreshing change, this role offers a varied range of responsibilities in managing both medical and dental claims. You'll have the chance to engage with a diverse range of claims, provide insights to our members, and collaborate closely with panel firms. This is more than just a job; it's a chance to thrive in your career while making a meaningful impact. Working as part of a multi-disciplinary team, your success is dependent on how you build trusting relationships with those around you. You will work closely with internal stakeholders including Claims Assistants, Claims Managers and Technical Consultants alongside other departments of the business. In addition, relationships are built and maintained with Panel firms ensuring our third parties also meet expectations in their service delivery and claims performance. Therefore, the ability to collaborate effectively is crucial. Key to this role is the ability to prioritise well and work proactively across your caseload. Supported through a technical development framework, you will have the opportunity to develop your claims portfolio across a range of complexity, value, disciplines and jurisdictions. You will also coach, develop and support other Colleagues as part of your role. About the Team/Day in the life The Claims Team handles all claims from inception through to resolution. Our services include Our services also include instructing external solicitor firms where that type of representation is required. Our Medicolegal and Dentolegal Consultants also provide clinical input into our Claims Handling teams. Main Responsibilities As our new Claims Manager, you will also: • Directly managing a?caseload of claims on an end-to-end basis with value and complexity appropriate to the level of experience, • Assess the facts, law, apportionment issues, quantum and likely costs to devise and implement a case management and investigative strategy proportionate to the claim, • Ensure accurate claims estimates are created & maintained, • Address & resolve of apportionment issues effectively, • Obtain relevant documentation and factual evidence as required from the member(s) and other witnesses, • Commission expert reports and counsel input as required, • Draft and serving the Letter of Response, • Draft documentation as required to adhere with relevant protocols., • Proactively initiate and engage in settlement negotiations where appropriate, • Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate., • Ensure a smooth transition to in-house solicitors where required, • Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution.The Ideal Candidate, • An individual with proven understanding of Clinical Negligence law/claims along with the ability to take a strategic approach to claims management., • Claims management or litigation experience with a background in clinical negligence, personal injury, or professional negligence litigation and excellent analytical, communication and negotiation skills., • Claimant and/or defendant experience with experience handling a high volume of claims independently, demonstrating a proven ability to assess claims effectively and implement strategic resolutions., • Utilise your excellent negotiating & interpersonal skills with the ability to demonstrate tact and empathy in your communications., • Work closely with and challenge the advice of panel where appropriate is essential in order to drive the best results for our members., • Ambition to develop, grow and expand their knowledge across multi jurisdictions Medical Protection Society (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world. We are a not-for-profit organisation, meaning our Members premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. xrnqpay We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Members best interests are at the core.

• Contract Type:Fixed Term or Secondment / Acting Up, • Length of contract:1 year, • Working Hours:37.5 Do not wait to apply after reading this description a high application volume is expected for this opportunity. Alongside a competitive salary of £55-£65,000, you will also receive: • Discretionary on-target bonus of 10%. Up to a max 20% based on performance, • 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us), • 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days), • Private Medical Cover, • Healthcare cash plan, • 6x salary death in service, • Paid volunteering day, • A personal GP service enabling you to get a video consultation with an NHS-registered, private GP, • Employee Assistance Programme The Planning and Commercial Development Lead plays a pivotal role in shaping and delivering our growth ambitions across all our markets. Working closely with senior stakeholders across Business Development, Marketing, Underwriting, and Finance, you will develop, implement, and track commercial plans that drive sustainable growth, improve member experience, and increase market share. You will provide support for Transformation projects as required, as working across the planning team to enable the team to support Transformation effectively. This is a high impact role, central to building long term commercial capability and ensuring all our markets are well positioned for future success. Main Responsibilities • Develop a deep understanding of regional markets and member needs to identify and prioritise key segments, aligning them to overall corporate strategy, • Translate corporate objectives into clear, actionable commercial priorities for each market and segment, • Lead the planning cycle by identifying required resources, priorities, and business commitment to deliver commercial plans, • Combine market analysis, forward looking projections, and member insights to create robust, data driven market and segment plans, • Use financial and performance metrics to ensure Divisional and departmental resources are aligned with expected commercial returns, • Monitor progress against targets and KPIs, managing budgets and producing monthly performance reports against agreed plans You will have: • A proven ability to work cross functionally within a matrix environment, influencing and collaborating with senior stakeholders, • Experience of supporting change programmes, or contributing to organisitional change, • Strong communication skills, with confidence presenting complex information to peers and senior leaders, • Experience translating data and insight into effective commercial plans and propositions, • Excellent negotiation and influencing skills, • The ability to apply commercial thinking and structured problem solving to complex challenges About The Company The Medical Protection Society Ltd (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning members subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. xrnqpay We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

We have an exciting opportunity for a Customer Complaints Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Development opportunities in line with the Customer Complaints Team Leader progression

Personal Assistant to Senior Leadership - Education Sector Veritas Education is working with a forward‑thinking educational setting seeking an experienced and highly professional Personal Assistant. This is a key role within the organisation, requiring an individual who can deliver outstanding administrative, organisational and strategic support at the highest level. The successful candidate will play a pivotal role in ensuring school leaders are able to focus on driving strategic priorities and continuous improvement. You will be central to maintaining the smooth running of leadership operations by overseeing core administrative functions, managing high‑level communications, and supporting the effective organisation of key school business activities. The successful candidate should have experience of working within a school or educational setting. Key Responsibilities Include: Provide exceptional, high‑level professional support to the Executive Headteacher and Senior Leadership Team on a day‑to‑day basis Demonstrate confidence in managing complex issues, using strong problem‑solving skills and communicating effectively with staff at all levels Deliver a reliable, efficient and well‑organised administrative service across key school business operations Take ownership of diary management, resource coordination and workflow planning to ensure leadership functions run smoothly and efficiently Handle challenging enquiries, complaints and sensitive communications with professionalism, composure and a calm, solutions‑focused approach Work independently with strong organisational ability, showing initiative, discretion and a proactive mindset Support and uphold safeguarding practices, contributing to the promotion of a safe and secure environment for all students APPLICATION REQUIREMENTS FOR VERITAS EDUCATION All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend a registration interviewVeritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. Disclaimer 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community

Quality Engineer A well-established engineering and manufacturing business supported by a global organisation is looking to recruit a Quality Engineer to join its Quality team in Bradford The business supplies engineered products to customers around the world and continues to invest heavily in improving quality systems, supplier performance and manufacturing processes. This Quality Engineer role will play an important part in strengthening quality across the operation — investigating issues, improving systems and working closely with suppliers and internal teams to drive long-term improvements. This is a varied position where the Quality Engineer will be involved in both hands-on problem solving and wider quality system development. Why This Role Stands Out * Part of a global manufacturing group, offering long-term career opportunities * Strong focus on professional development, including funded training and qualifications * Exposure to multiple manufacturing operations across two sites * Flexible working hours with early finishes on Fridays * Opportunity to influence quality improvements across the wider business About the Business The business designs and manufactures engineered products supplied to an international customer base. Quality, continuous improvement and employee development are key priorities, with engineers encouraged to build new skills and progress their careers within the wider organisation. The Role The Quality Engineer will support the company’s quality systems while working closely with production, engineering and suppliers to investigate issues and implement improvements. The role combines technical problem solving with quality system development, giving the Quality Engineer broad exposure across the manufacturing operation. Key Responsibilities * Investigate manufacturing and assembly non-conformances using structured tools such as 8D * Manage and resolve customer complaints * Facilitate non-conformance review meetings and support corrective actions * Support supplier approvals, supplier audits and supplier development activities * Investigate product quality issues and component failures * Prepare and review inspection reports and quality documentation * Support the development and maintenance of the Integrated Management System * Conduct internal audits and support ISO 9001, ISO 14001 and ISO 45001 compliance * Promote strong quality standards across production and engineering teams Requirements * Experience within a manufacturing or engineering environment * HND, Engineering degree or equivalent technical experience * Knowledge of quality tools and lean manufacturing principles * Understanding of ISO 9001 (ISO 14001 / ISO 45001 beneficial) * Ability to interpret engineering drawings * Experience in investigating non-conformances and root cause analysis * Strong communication and stakeholder engagement skills

About the role Customer Support Executive Where has your journey taken you so far? There’s no two ways about it, foodservice is fast paced and complex, so you’ll need: Lots of enthusiasm, motivation, positivity, and curiosity to learn. Previous experience of working within fast paced sales and customer service environment A pragmatic approach to problem solving through effective questioning techniques, listening and negotiation skills. Ability to adapt to dealing with different customers and businesses. Exceptional communication skills for working with a diverse range of people. A passion for helping others and providing customer service that is above and beyond. Ability to generate, read and understand data, along with good attention to detail and the ability to record information accurately. Have previous experience in using Word, Excel & Outlook confidently.If that sounds like you, why not make our journey your journey? Play an important part in our journey. The Customer Support Centre forms an essential part of Oliver Kay, being the primary point of contact for both internal and external customers. From managing all aspects of order requirements to the highest standards to dealing with queries and complaints and providing service excellence to reach resolutions and enhance their customer experience. Working in our busy and friendly team, the role of our Customer Support Executive is to deliver outstanding customer service. The role is varied, rewarding and will keep you busy, you’ll be responsible for handling calls and dealing with emails for order placement and queries, ensuring deadlines are met across all areas within our business. You’ll be a strong and natural communicator and team player, used to working in fast paced and challenging environment. You will be motivated, organised and driven to achieve results whilst building effective working relationships over the telephone and face to face. Flexibility is a key requirement, due to the nature of the business, we operate 7 days a week up until 6pm, This role will cover permanent weekend working; either Sunday to Thursday or Tuesday to Saturday. About the Company Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country. A journey that gives back We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind. The essentials 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%). Life cover that you can increase. Access to confidential support and counselling, when you need it. A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.The extras Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink. Get paid as you earn - access to up to 20% of your pay before payday. Opportunity to buy dental cover and critical illness cover.We want everyone to join our journey We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are

Customer Service Advisor Function: Operations & Service Location: Bradford, BD4 Reports to: Customer Care Manager Core Hours: 8.15 am to 5.00 pm (Lunch: 45 minutes) - Monday to Friday 08:00am – 12:00pm Saturdays (paid at time & half). Duration: Long term Temp (possibly temp to perm) Salary: £12.21 an hour Monday to Friday & 1 in 2 Saturdays at £19.01 an hour 8:00 – 12:00 Start Date: ASAP To act as the primary contact with the Customer network in respect of call outs to appliances. To provide dedicated after sales service to all Customers and advice on all areas of products and service. Responsibilities -Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary. -Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system. -Up sell plans for in warranty and out of warranty packages. -Promote the services we provide. -Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances etc. -Proactively manage the Diary system to accommodate all authorised annual leave requests for the field Engineering Staff via the Regional Service Manager and Service Administration -When applicable, monitor all agents’ Service calls in accordance with the correct allocation of re-visits permitted under agents’ terms and conditions, forwarding same to the Service Administration Team for final payment to be made within contractually agreed timescales. -Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques. -Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action. -At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy -Carry out ad hoc duties as required. Experience -Previous experience within a Customer Service environment preferred. -Must be able to drive. -Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues -First class telephone skills – polite manner, customer responsive attitude. -IT literacy (Word, Excel and email). -Ability to work methodically and accurately, paying attention to detail. -Strong organisation skills: ability to prioritise effectively and efficiently. Thank you for your application. If you need an update or have any questions, please contact Shannon Clough at Interaction Recruitment Leeds using (phone number removed) INDLEE

Customer Service Administrator role available! We are looking for a Customer Service Administrator to join a successful Chemical Manufacturing company in Bradford who has a global reach. Working for this company brings a competitive salary, pension contribution, 24 days annual leave + bank holidays, contribution towards Private Healthcare and more. The team is friendly, dynamic and welcoming. This role is a 6-month temporary contract with the potential to be extended. Summary: Role: Customer Service Administrator Monday - Friday, 8:30 - 5pm A temporary role guaranteed for 6 months but potential to be extended Salary: £26,780 Has training and development opportunities available 1 hour lunch breakMain Duties of Customer Service Administrator: Manage orders from enquiry through to completion Liaising with customers over the phone and email to manage their enquires, process orders and apply costs correctly Produce Invoices and credit notes for orders and returns To be of general assistance in the smooth running of the office and department processes Set up new customer accounts Maintenance of documentation to ensure information is up to date and accurate Communicating with internal and external customersRequirements of Customer Service Administrator: Able to communicate effectively over the phone and face to face Ability to use Microsoft Office and willing to learn in house software systems Experience dealing with complaints & enquiries Experience in processing orders Experience working with Microsoft Navision is desirable but not essentialIf this Customer Service Administrator role would be of interest, please contact Ava Murphy at E3 Recruitment - (phone number removed)

Resident Liaison Co-ordinator Department: Property & Assets – Resident & Building Safety Reporting to: Building Safety Manager Salary: c.£31,500 plus £5,800 car allowance Location: Homeworking with travel to sites as required Contract: Permanent, full time We’re looking for a Resident Liaison Co-ordinator to join our Resident & Building Safety team and play a vital role in ensuring residents feel informed, supported and safe while building safety and investment works are delivered in their homes. This is a customer-focused role, ideal for someone who thrives on building relationships, solving problems and making a real difference to customer experience. The Role As Resident Liaison Co-ordinator, you will be the bridge between residents, contractors and internal teams, ensuring works are delivered smoothly with minimal disruption and maximum transparency. You’ll make sure residents understand what’s happening, feel listened to, and are supported throughout the entire customer journey, from planning through to completion. You’ll also play a key role in driving continuous improvement, using resident feedback and data to shape better ways of working and enhance satisfaction across the service. What You'll Be Doing Resident Engagement & Communication * Act as a key point of contact for residents during building safety and investment works. * Deliver clear, timely and accessible communication through letters, meetings and resident events. * Ensure residents understand the impact, benefits and timelines of works in their homes. * Arrange temporary replacement services or utilities and other mitigations where required. Contractor & Stakeholder Liaison * Work closely with contractors’ customer care teams to ensure service delivery meets Anchor’s values and standards. * Monitor contractor performance in relation to customer care and satisfaction. * Collaborate with Location Managers and Property & Assets colleagues to support effective engagement at programme and project level. Service Quality & Continuous Improvement * Identify trends and patterns in resident feedback and satisfaction. * Work with colleagues and contractors to implement service improvements. * Support the collection, collation and interpretation of customer satisfaction data to embed learning and drive continuous improvement. Complaint Handling & Issue Resolution * Ensure resident concerns and complaints are thoroughly investigated and responded to with empathy and professionalism. * Act swiftly to resolve issues and maintain high levels of customer satisfaction. Site Presence & Assurance * Undertake work-in-progress and post-completion resident visits to assure quality and customer experience. * Support site meetings and maintain auditable records of resident engagement activity. What You’ll Bring Skills & Knowledge * Strong understanding of customer service delivery in a property or operational environment. * Excellent organisational skills, with the ability to manage competing priorities across multiple locations. * Confident problem-solver with a calm, pragmatic approach. * Strong IT skills, including Microsoft Word, Excel and PowerPoint. * Understanding of (or willingness to learn) the Building Safety Act and relevant legislation. Experience * Experience in a front-line, customer-facing role. * Experience presenting or communicating with groups of customers, colleagues or contractors. * Proven ability to manage multiple customer demands while maintaining high service standards. Qualifications * GCSE Maths and English (or equivalent). * Customer Services NVQ Level 4 or above (or equivalent) – desirable

Senior Property Services Coordinator Location: Bradford Contract: Permanent, Full-time Salary: c.£39,000 per annum We are looking for a Senior Property Services Coordinator to lead our Repairs Hub coordination team and help deliver excellent, resident‑focused repairs and maintenance services across our homes. This is a fast‑paced leadership role where you’ll drive service quality, ensure compliance, and support effective contractor and operational management. What You’ll Be Doing • Leading, mentoring and performance‑managing the Property Services Coordinators, • Overseeing daily repairs delivery to ensure KPIs and service targets are met, • Managing high‑risk and urgent repairs, escalating issues promptly, • Leading contractor WIP reconciliations and handling cost approvals, • Maintaining accurate performance data for reporting, governance and compliance, • Supporting wider compliance, complaints resolution and voids performance, • Liaising with surveyors, contractors and internal colleagues, • Monitoring resident satisfaction and helping drive continual improvement What You’ll Bring • Strong knowledge of housing repairs, contractor management and compliance, • Experience with financial governance, WIP reconciliation and cost approvals, • Ability to analyse performance data and implement improvements, • Proven team leadership and mentoring skills, • Excellent communication and stakeholder engagement, • Experience supervising teams in repairs or maintenance, • Familiarity with housing management systems and Excel, • Desirable: NVQ Level 3 (or equivalent) in construction, housing or property. Anchor – a great place to work Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities

Tenant Liaison Officer – Halifax / Bradford Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer – Requirements To be successful in this Tenant Liaison Officer position, you will have: Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role)Why Apply for This Tenant Liaison Officer Role? ✔ Competitive hourly rate ✔ Car allowance and paid mileage ✔ Stable, ongoing contract with permanent potential ✔ Monday–Friday working hours ✔ Opportunity to build long-term experience as a Tenant Liaison Officer within social housing This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client. If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today. Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) The Role As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution. Key Responsibilities • Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution., • Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner., • Take ownership of each enquiry, ensuring issues are resolved fully and efficiently., • Log and escalate complaints in line with company policy and timescales., • Support customers with self-service tools and digital channels., • Work collaboratively across teams to deliver seamless resolutions., • Manage workload effectively to meet key performance targets., • Provide constructive feedback on processes to help enhance the customer experience., • Carry out additional operational support activities as required. About You We’re looking for someone who is: • Passionate about delivering exceptional customer service., • An excellent communicator - professional, clear, and empathetic., • Organised and able to work on their own initiative., • Confident using Microsoft Office and social media platforms., • A collaborative team player who thrives in a fast-paced environment. Experience & Qualifications: • Minimum 2 years’ experience in a customer service environment., • GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred. Interested? Apply now to find out more about this exciting opportunity and take the next step in your customer service career

Complaints OfficerLocal Authority | Mid Wales (County-Wide)A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, permanent£32,000 - £34,000 oer annumWe are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston u

This would be an exceptional opportunity for someone experienced within complaints or customer services an individual looking to start a business that are experts in their market have an excellent reputation and invest in all their employees offering an fantastic progression plan! Please apply now!

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Acknowledge complaints withi

A leading cancer care provider in the UK is seeking a Concerns & Complaints Officer to manage and resolve complaints while providing outstanding customer service. The ideal candidate will have direct experience in NHS complaints handling and a compassionate attitude towards patients.

A respected property management organisation in the United Kingdom is seeking a Complaints & Compliance Officer to ensure robust compliance and manage complaints effectively.

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. As a Complaints Investigator, you'll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resolved fairly and

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Solve complex open and ongoing complaints. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. What you’ll be doing as a Complaints Advisor. Being the main point of contact for customers until their case is fully

For complaints, the pot holder will proactively work as part of a team, handling concerns and complaints locally from receipt to resolution within specified timeframes. As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a respons

A leading IT consultancy is seeking a Senior Customer Relations Officer to manage complaints effectively while ensuring compliance with regulatory standards.

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A leading banking institution is seeking a Senior Complaint Handler to support the customer care team.The successful candidate will manage customer needs and requests through effective communication and attention to detail.Essential skills include previous banking experience, strong written communic

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Analysing complaints data and Ombudsman f

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

You will manage the complaints workflow, monitor emails, and ensure compliance with regulatory timelines.

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

The role involves resource allocation, performance management, and ensuring efficient resolution of customer complaints. A water services company in the UK seeks a Customer Complaints Team Leader to enhance customer service by managing a team of agents.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd's of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers and

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

We have an exciting opportunity for a Customer Complaints Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. As Customer Complaints Team Leader you will lead and manage a team of Customer Complain

This player-coach role involves managing complex chargebacks and complaints.

Responsibilities include logging complaints, conducting investigations, and maintaining communication with customers. A leading service provider in London is seeking a Customer Service Assistant to manage customer complaints effectively and ensure high customer satisfaction.

Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving

A local council in England seeks a Customer Relations Coordinator to manage complaints and provide excellent service to the public. This role involves liaising with external partners and ensuring complaints are handled in line with council policies.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

A leading water company in the UK is seeking a Complaints Advisor to join their customer-focused team. You will handle and investigate customer complaints, acting as the main point of contact until resolution.