Complaints jobs in BradfordCrear alertas

Senior Clinical Operations Manager – PCN Services Location: Bradford Salary: Up to £80,000 per annum (DOE) + bonus scheme Full-Time | Permanent | Monday to Friday Are you a clinically qualified GPHC Pharmacist or NMC Nurse with operational leadership experience or an strong-operator used to working with clinical teams in a PCN environment? Do you thrive in fast-paced environments where clinical insight meets strategic delivery? Join a fast-growing, award-winning healthcare provider delivering high-impact pharmacy-led services across Primary Care Networks (PCNs). As they continue to expand nationally, they are now seeking a Clinical Operations Manager to lead a significant clinical workforce, shape service quality, and provide expert oversight where clinical judgement is required. The Role: This is a senior operational leadership position responsible for a team of ~40 pharmacists and pharmacy technicians. You’ll combine strong people management and service delivery oversight with the clinical credibility to support teams through complex or escalated issues. The role is predominantly operational, but your ability to understand, review, and intervene in clinical matters is vital. You will work closely with other operations managers, leadership teams, and clients across PCNs and GP practices to ensure performance, compliance, and continuity of care. Key Responsibilities: • Manage a team of ~40 clinical staff across multiple primary care sites, • Oversee rota planning, annual leave, training compliance, and clinical upskilling, • Provide clinical oversight on complex queries, complaints, and error resolution, • Ensure adherence to NHS, GPhC, and ICB governance and quality frameworks, • Lead service delivery against internal KPIs and client expectations, • Represent the organisation in client meetings, presenting service data and insights, • Maintain your professional registration (GPhC/NMC) and keep abreast of clinical best practice, • Contribute to internal process improvements, clinical service design, and team development, • Support succession planning and potentially step into future senior leadership roles What We’re Looking For: • Qualified pharmacist (GPhC registered) or nurse (NMC registered) – desirable, • Operational leadership experience within primary care (e.g., ICBs, PCNs, federations), • Strong understanding of ARRS roles, primary care structures, and NHS frameworks, • Proven experience managing large teams (ideally 30+ staff) in a clinical environment, • Able to combine strategic oversight with a hands-on, team-focused approach, • Comfortable leading in fast-paced, dynamic environments, • Resilient and solutions-oriented, with strong communication and stakeholder skills, • Familiarity with EMIS or SystmOne is highly desirable Why Join? • Up to £80,000 salary (depending on experience), • Bonus scheme, • 25 days holiday + bank holidays, • Key role in a growing, clinically driven organisation with national impact, • Defined leadership development and progression opportunities, • Work alongside a highly engaged executive and clinical leadership team, • Access to employee wellbeing support, professional development, and retail perks For a confidential discussion, contact Tom Fitch on 02393 874295 or send your CV to Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy. Referral Bonus: Recommend someone for this role and receive £200 in John Lewis vouchers when they’re successfully placed.

Process order on to the SAP system * Advise customers on product selection * Help customers through the process * minimise complaints * Identify sales opportunities The right technical sales representative will be an excellent communicator, a team player, polite and tactful, have a calm

As Customer Services Team Leader, youll be leading and inspiring your team to prioritise and consistently deliver good customer outcomes across our Telephony, Digital and Administration channels, including complaints and vulnerable customer treatment. Our Customer Services Team Leader position is a

Senior Clinical Operations Manager – PCN Services Location: Bradford Salary: Up to £80,000 per annum (DOE) + bonus scheme Full-Time | Permanent | Monday to Friday Are you a clinically qualified GPHC Pharmacist or NMC Nurse with operational leadership experience or an strong-operator used to working with clinical teams in a PCN environment? Do you thrive in fast-paced environments where clinical insight meets strategic delivery? Join a fast-growing, award-winning healthcare provider delivering high-impact pharmacy-led services across Primary Care Networks (PCNs). As they continue to expand nationally, they are now seeking a Clinical Operations Manager to lead a significant clinical workforce, shape service quality, and provide expert oversight where clinical judgement is required. The Role: This is a senior operational leadership position responsible for a team of ~40 pharmacists and pharmacy technicians. You’ll combine strong people management and service delivery oversight with the clinical credibility to support teams through complex or escalated issues. The role is predominantly operational, but your ability to understand, review, and intervene in clinical matters is vital. You will work closely with other operations managers, leadership teams, and clients across PCNs and GP practices to ensure performance, compliance, and continuity of care. Key Responsibilities: • Manage a team of ~40 clinical staff across multiple primary care sites, • Oversee rota planning, annual leave, training compliance, and clinical upskilling, • Provide clinical oversight on complex queries, complaints, and error resolution, • Ensure adherence to NHS, GPhC, and ICB governance and quality frameworks, • Lead service delivery against internal KPIs and client expectations, • Represent the organisation in client meetings, presenting service data and insights, • Maintain your professional registration (GPhC/NMC) and keep abreast of clinical best practice, • Contribute to internal process improvements, clinical service design, and team development, • Support succession planning and potentially step into future senior leadership roles What We’re Looking For: • Qualified pharmacist (GPhC registered) or nurse (NMC registered) – desirable, • Operational leadership experience within primary care (e.g., ICBs, PCNs, federations), • Strong understanding of ARRS roles, primary care structures, and NHS frameworks, • Proven experience managing large teams (ideally 30+ staff) in a clinical environment, • Able to combine strategic oversight with a hands-on, team-focused approach, • Comfortable leading in fast-paced, dynamic environments, • Resilient and solutions-oriented, with strong communication and stakeholder skills, • Familiarity with EMIS or SystmOne is highly desirable Why Join? • Up to £80,000 salary (depending on experience), • Bonus scheme, • 25 days holiday + bank holidays, • Key role in a growing, clinically driven organisation with national impact, • Defined leadership development and progression opportunities, • Work alongside a highly engaged executive and clinical leadership team, • Access to employee wellbeing support, professional development, and retail perks For a confidential discussion, contact Tom Fitch on 02393 874295 or send your CV to Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy. Referral Bonus: Recommend someone for this role and receive £200 in John Lewis vouchers when they’re successfully placed.

Resident Liaison Officer - Temporary. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. Dealing with resident complaints.

A global manufacturing company in Bradford seeks a Quality Engineer to enhance site production and quality systems. Responsibilities include supporting audits, managing customer complaints, and coaching quality technicians. Candidates should have at least 3 years of experience in quality engineering

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

As a Depot Operations Manager you will be responsible for a small transport office and warehouse team and a fleet of up to 29 vehicles. Responsibility for dealing with customer queries and complaints ensuring all queries are dealt with in a timely manner, resolved to a mutual satisfaction and report

A customer service-oriented company in Bradford is seeking a Customer Service Support professional for a full-time permanent position. This role involves addressing customer inquiries, managing returns and complaints, and collaborating with various departments. The ideal candidate will have strong o

Are you a relationship-driven sales professional who loves managing key accounts, spotting growth opportunities, and turning customer needs into long-term partnerships? If you enjoy consultative selling and working with innovative engineering products, wed love to hear from you. DENSO is a $47.2 billion global mobility supplier developing advanced technology and components for nearly every vehicle make and model. At DENSO Marston Ltd in Shipley, West Yorkshire, we design and manufacture high-performance heat exchange units and cooling modules for leading OEMs across off-highway construction, agricultural and engine power markets. Working Hours & Benefits Monday Thursday: 8.30am 5.00pm, Friday: 8.30am 1.30pm Holiday: 25 days per year + 8 statutory bank holidays Benefits include: Company car Private Medical Cover Stakeholder pension scheme (up to 10% employer contribution) Life assurance (4x salary) and Permanent Health Insurance (PHI) cover following qualifying period Subsidised canteen Discounted gym membership Discounts across 100s of UK retailers Employee Assistance Programme (EAP) Key Responsibilities Drive growth opportunities for the business and keep DENSO systems and forecasts accurate and up to date. Develop and maintain trusted relationships with major customers to strengthen confidence and retention. Anticipate customer needs and acquire a thorough understanding of market trends and requirements. Take full accountability for account performance, growth, customer satisfaction and long-term sustainability. Manage your time effectively to meet decision makers, create quotes, follow up leads and close opportunities. Prepare and update Sales Plans and provide regular progress reports and forecasts to stakeholders. Maintain awareness of industry trends and new technologies and share relevant insights with customers. Resolve customer issues and complaints effectively to maintain trust and long-term relationships. Act as the key link between customers and internal teams to ensure requirements are understood and delivered. Deliver sales performance targets through effective activity, structured planning and pipeline management. Essential Experience / Skills Proven account management / sales experience with evidence of sales budget delivery. Consultative selling approach with the ability to sell to value drivers and different buying personas. Experience managing customers in Automotive, Construction/Agriculture and/or Material Handling (preferred). Excellent interpersonal and communication skills with confidence managing cross-functional stakeholders. Strong commercial awareness and understanding of customer and market trends. Strong Microsoft 365 skills. Honours degree (or equivalent) in a relevant discipline (preferred). Willingness to travel mainly within the UK and Europe. This is a fantastic opportunity to join a highly respected global engineering organisation and take ownership of key customer relationships. If youre proactive, commercially minded and passionate about building strong customer partnerships, wed love to hear from you. TPBN1_UKTJ

This is an exciting opportunity to join an established company that has been manufacturing chemicals for over 50 years and has a global reach! As Quality Coordinator, you will become part of a supportive team, committed to maintaining high standards and continuous improvement. The Quality Coordinator position is ideal for someone looking to develop their career within an established organisation and encourages those with experience in a quality related role or those with an interest gained through further education to apply! Salary and Benefits for the Quality Coordinator: Annual Salary between £26,000 - £32,000 (Dependent on Experience) Annual leave 24 days + bank holidays - Additional days accrued for length of service Pension scheme (4% contribution with 5% company contribution). Death in Service Pension advice service and will writing service available Progression and Development opportunities! Roles and Responsibilities of Quality Coordinator: Log, coordinate, and resolve quality issues and customer complaints, ensuring corrective actions are implemented and verified. Maintain CAPA records and quality data within IQM / Q-PULSE. Control and manage quality documentation, including version control and accurate issuing of documents. Plan, conduct, and report on internal audits, tracking findings and actions through to closure. Support external audits and ISO review processes. Produce quality reports and dashboards and manage calibration and supplier ISO compliance records. Act as the main point of contact for quality queries, supporting training and continuous improvement initiatives such as 5S. Experience and Qualifications Required from Quality Coordinator Experience or qualifications in quality management or related disciplines (ISO 9001, internal auditing, CAPA, document control, calibration systems) is desirable. Excellent communication, organisation, and problem-solving skills. A proactive, detail-focused approach with the ability to work independently and collaboratively. Desirable experience with IQM (Q-PULSE) or similar, data analysis, and process improvement tools. How to apply: To apply for the position of Quality Coordinator, please submit your CV for review or reach out to Kate Wadsworth at E3 Recruitment for more information. TPBN1_UKTJ

Quality Engineer Salary dependent on experience Monday to Friday 40 hours per week Bradford BD12 West Yorkshire must live within a commutable distance to Bradford Job Purpose Reporting to the Quality Manager the Quality Engineer will manage and improve the performance of the site production and quality system by supporting the Quality Manager in accordance with the annual Operations and Quality objectives, goals, strategies & measures (OGSM). Task & Accountabilities Ensure compliance with all Safety, Health and Environmental procedures. Ensuring that all company HS&E policies and procedures are personally adhered to taking a no walk past approach. Quality Management Systems Support the Quality Manager in developing and maintaining the QMS system in line with ISO9001, including training out across the shop floor Conduct Internal Management Audits Support third party and customer audits Create and maintain department SOPs Deputise for the Quality Manager in the role of site document controller and reporting of KPIs Supplier & Customer Quality Handle customer complaints using disciplined problem-solving techniques such as 8D Act as customer contact for timely complaint response Clearly understand internal / external customer quality requirements, including inspection and test certification, and develop suitable value driven metrics to verify performance improvements. Monitor supplied product quality and raise customer complaints where necessary Conduct contract review of incoming orders, ensuring customer requirements are clearly understood Operational Quality Create control plans and FMEAs for site production processes Carry out layered process audits and process confirmations Use the SAP ERP system to manage product quality status and inspection data Coach & Develop the Quality Technicians with their role on quality, inspection and process control activities Carry out full analysis and ability to facilitate the resolution of Quality problems through the wider cross functional team involvement via suitable tools such as 8D problem solving and lean six sigma methodologies as appropriate. Calibration Manage measurement devices of calibration including maintenance, archiving records and execution of the device plan. Planning & Organising Plan Quality activities in accordance with overall priorities as identified and communicated by the Plant & Quality Manager (as per above). Internal & External Relationships Bradford Plant Management team members UK Quality representatives at other sites Global Quality team members (in UK & outside) External customer representative Internal & External auditors / inspection bodies A methodical, proactive and detailed oriented Quality Engineer who is a strong decision maker. A collaborative team player who has the ability to also work independently. Committed to continuous improvement and professional development. The ability to analyse and interpret data along with coaching all to create a culture that understands and embodies quality. Experience Need to Know Essential Proven experience of working in a quality engineering or quality assurance role within the manufacturing or engineering environment Experience of quality management systems preferably ISO 9001 Practical experience with root cause analysis, problem solving techniques and continuous improvement processes Experience in conducting internal and supplier audits Background in data analysis, process capabilities etc Desirable Degree qualified in engineering Formal professional qualification in a Quality discipline. Metal material knowledge. Qualification in Metallurgy Knowledge & Skills - Need to be able to Essential Strong proven ability of quality tools and methodologies (e.g. FMEA, 8D etc) Excellent analytical and investigative skills with attention to detail Competent in reading and interpreting engineering drawings and technical specifications Proficient in using quality and manufacturing software (e.g. SAP) Effective verbal and written communication skills for liaising with internal teams, suppliers and customers Strong organisation and time management skills with the ability to manage multiple priorities Desirable Practiced six sigma or equivalent. Presentation & report writing (verbal and written Working in wire industry or similar Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. TPBN1_UKTJ

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

Investigating and resolving customer complaints linked to service delivery and payment-related issues. What youll bring to the table as a Complaints Handler. If you care about doing the right thing for customers and want to work on cases that genuinely matter, this Complaints Handler role puts you r

Development opportunities in line with the Customer Complaints Deputy Team Leader progression plan.

What's in it for you : GBP 27,000 salary in a permanent, full:time role : Hybrid working from a modern Leeds city:centre office after initial training : Clear training and development pathways within a growing operation : 33 days annual leave including Bank Holidays : Pension scheme, employee

Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for yo

Experience in a complaints handling within the Housing Sector. Must have written Housing complaints experience Stage 1 experienced at least but stage 2 preferred Must be able to work on site 2 days per week Excellent communication and interpersonal skills. Housing Complaints Officer (Hybrid - West L

Investigating and resolving customer complaints linked to service delivery and payment-related issues Managing cases end to end, ensuring fair, evidence-based outcomes Working to FCA standards and internal processes at all times Communicating clearly with customers to explain decisions and next step

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traf

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. Youll have extensive complaint

A leading water utility company in Leeds is looking for a Customer Complaints Deputy Team Leader to support a team dedicated to excellent customer service.

A leading recruitment agency in the UK seeks a Housing Complaints / Resolutions Officer to investigate and resolve Stage 2 complaints. Candidates must have exceptional customer service skills and experience handling complex complaints. The role involves taking ownership of complaints until resolutio

Complaints Handler – Banking & Financial Services (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated enviro

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that good customer outcomes are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

Job Title: Customer service Complaints advisor - Hybrid. Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financi

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

A leading London servicing company is seeking a Customer Service Assistant to be the primary point of contact for customer complaints. This role involves managing complaints effectively, ensuring customer satisfaction, and maintaining high service standards.

This role involves managing and investigating customer complaints with a person-centred approach.

As the primary point of contact for customer complaints, the Customer Service Assistant is essential in safeguarding the company’s reputation and ensuring a positive customer experience. You are responsible for managing complaints professionally and efficiently, while maintaining high standards of

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

In this permanent full-time role, you will manage customer complaints, ensuring effective resolutions while maintaining high customer satisfaction.

A leading UK water company is seeking a Customer Complaints Deputy Team Leader to manage a team and resolve customer complaints effectively.

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

Complaints Handler – Banking & Financial Services (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated enviro

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic