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Multi Site Customer Experience Manage Preston & Bolton FWC | Operations Management | Permanent | Full Time | Up to £42,500 depending on experience 40 hours per week As a Multi-Site Customer Experience Manager, you’ll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey. You’ll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention. As our Multi-Site Customer Experience Manager, you will: • Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey, • Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number, • Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service, • Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys, • Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability, • Deputise for the General Manager, • Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. \n So, what are you waiting for? Join a Community that cares about you! \n \nThis role offers a hybrid working pattern of two days in the office and three days working from home. The role can be based from either Leeds or Preston. If Preston‑based, you'll work one day per week in the Preston office and one day in Leeds. If Leeds‑based, both office days will be in Leeds.\n More about your role \n As our next Customer Service Co-Ordinator, you'll be the friendly voice and helpful hand guiding our customers through their journey with us – from start to finish. Whether it's by email or phone, you'll deliver outstanding service, solve problems, and escalate complaints when needed – always with a focus on finding the best possible outcomes for our customers. \n If you're already working in the housebuilding sector and looking for your next step, this role offers a brilliant opportunity to build on your experience and take your career further. You'll gain exposure to a wide range of customer interactions, develop your communication and problem-solving skills, and work closely with teams across the business – giving you valuable insight into how we operate \n Want the full scoop? Download the job profile on our website for more detail. At Places for People we are committed to a safe working environment so a basic DBS check is mandatory. \n More About You \n To shine in this role, you'll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. You're someone who keeps customers engaged, even when things get tricky. \n It is essential that you know a thing or two about the new build or construction industry – especially if you've dealt with aftercare or new-build warranty defects. \n You'll be a strong communicator, both written and verbal, and able to connect with customers from all backgrounds. \n A driving licence and access to your own car is preferred – site visits to new developments are part of the job. A number of years experience working for housebuilders or PLCs companies is essential, especially if you've worked with defect logging and liaising with contractors. \n Benefits \n We're a bold and diverse business, and we'll give you all the challenge and opportunity you crave – with plenty of rewards to match. \n Here's what you can look forward to: \n\n • Competitive salary with annual reviews \n, • Matched pension contributions up to 7% \n, • 35 days holiday (including bank holidays) – with the option to buy/sell days \n, • Annual bonus scheme at 5% \n, • Ongoing training and development \n \n If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding \n At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. \n We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. \n By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities \n \n

Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and colleagues. So, what are you waiting for? Join a community that cares about you! More about your role In this role, you will lead and manage a team conducting regular 1:1s, performance reviews, and coaching, while identifying training needs and addressing underperformance. You will ensure all work meets high-quality standards and customer expectations, resolving complaints and promoting a customer-first culture. You will support the operational delivery and optimisation of workforce systems, monitor job allocation and completion rates, undertake technical inspections, and provide guidance to meet delivery standards. You will analyse performance data to identify trends and inefficiencies, recommend process improvements, and ensure compliance with KPIs and SLAs. You will maintain a strong health and safety culture, ensuring adherence to legislation and company policies through site visits and audits. Finally, you will collaborate with other managers and stakeholders, share best practices, and contribute to service improvement initiatives and the mobilisation of new contracts or services. For this role you will be covering the North region. Essential Criteria • Proven experience managing field-based teams in a multi-trade or technical environment., • Experienced leader in coaching and people management skills., • Previous experience in interpreting data and drive improvements., • Experience with workforce management or scheduling systems., • Full UK Driving Licence and willingness to travel nationally. You will have proven experience managing field-based teams in a multi-trade or technical environment, with strong leadership, coaching, and people management skills. You will demonstrate an excellent customer service ethos, strong communication abilities, and an analytical mindset to interpret data and drive improvements. You will be experienced in workforce management or scheduling systems, confident in handling HR processes and performance management, and hold a full UK driving licence with the willingness to travel nationally. You will be resilient, adaptable, and solutions-focused. Ideally, you will also have experience in the housing, facilities management, or utilities sectors, knowledge of relevant compliance standards, and familiarity with mobile workforce technology and optimisation tools, including SOR. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: • Competitive salary, with a salary review yearly, • Pension with matched contributions up to 7%, • Excellent holiday package – 35 days annual leave with the option to buy or sell leave, • Cashback plan for healthcare costs – up to £500 saving per year, • A bonus scheme for all colleagues at 2%, • Training and development, • Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on ___. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Compliance Officer (1+ PQE)Location: PrestonWorking Pattern: Full-time | Hybrid working available after probationSalary: Dependent on experienceAbout the FirmAn established and highly regarded law firm based in Preston is seeking a motivated and detail-oriented solicitor to lead and develop its compliance function. The firm provides a broad range of legal services to both individuals and businesses and has built a strong reputation for delivering practical, client-focused advice. With continued growth and a commitment to maintaining the highest professional standards, the firm is now looking to strengthen its regulatory and compliance capability.The RoleThis is an excellent opportunity for a qualified solicitor with at least 1 year PQE who has an interest in regulatory compliance and risk management within a legal practice. The successful candidate will play a key role in ensuring the firm continues to meet its regulatory obligations and maintains best practice across all areas of compliance.Working closely with senior leadership, you will take responsibility for overseeing compliance procedures, managing regulatory matters, and ensuring the firm adheres to all relevant professional and legal standards.Key Responsibilities • Acting as a central point of contact for regulatory and compliance matters, • Managing and responding to regulatory issues and correspondence with the Solicitors Regulation Authority (SRA), • Overseeing and advising on compliance policies, procedures, and risk management frameworks, • Handling and investigating client complaints and ensuring they are resolved in accordance with regulatory requirements, • Monitoring compliance with SRA rules and other relevant legal and regulatory obligations, • Supporting the development and delivery of compliance training across the firm, • Qualified solicitor with 1+ year PQE, • Strong understanding of SRA regulations and legal practice compliance (or a strong interest in developing in this area), • Excellent organisational and analytical skills, • Ability to handle sensitive matters with professionalism and discretion, • Salary dependent on experience, • The opportunity to lead and shape the firm's compliance function, • Supportive and collaborative working environment, • Hybrid working available following a 3-month probationary period

Welcome to FCMS! Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Post: Advanced Clinical Practitioner Pay: £28.48 - £31.73 per hour depending on experience PLUS, a Golden Hello of £2.5k paid in two instalments over 6 monthspro rata(applies to EXTERNAL APPLICANTS ONLY) Hours: Part time and full-time hours available Accountable to: Associate Director of Clinical Services Reports to: Lancashire Clinical Manager Base: The post will be based at Morecambe Urgent Treatment Centre (UTC). The centre delivers urgent care services between 8am 8pm 7 days a week, 365 days per year across the UTC and GP Out of Hours. Evening and weekend work will be required as part of this post. Closing Date: 26th April 2026 Come and join our lively and vibrant team! Nestled in the lovely seaside town of Morecambe, we are an Urgent Care Centre with a highly skilled team, who deal with all ages, ranging from babies to the elderly. We are a high-performance team with complimentary talents and skills, who consistently show high levels of innovation, focusing on the best quality of care for our patients. We pride ourselves on an open and honest culture and show dedication towards peer support, maximizing individual strength and personality, valuing new ideas to help strengthen and celebrate what a great service we offer! Main duties of the job It will be the responsibility of the post holder to, exercise clinical expertise, judgment, discretion and decision making in clinical care within agreed parameters. The post holder will provide a high standard of care for patients presenting with undifferentiated and undiagnosed minor illness & injuries. Morecambe Urgent Treatment Centre works collaboratively with Morecambe GP Out of Hours to provideMorecambe Urgent Care; as such there is an expectation to work across the services when required. There are opportunities for development, with training and mentorship to extend clinical competencies (illness or injury) for the right candidate. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job descriptionJob responsibilities • Work with and champion the unit in conjunction with Senior Managerial colleagues, • Support the Management team and Clinical manager to ensure all service KPIs/Targets all are met, and looking for improvement over and above the set commissioned targets, • Ensure mandatory training is kept up to date and receive suitable training/CPD for their ongoing development needs, • Practice autonomously, as an independent practitioner, participating in the care of and undertaking assessment, diagnosis, treatment / referral and discharge of patients presenting with minor injury and illness within agreed parameters., • Provide advanced clinical skills and advice demonstrating a sound understanding of the issues related to identification, assessment, diagnosis, treatment and management of a client group whilst working autonomously, • Identify the need for and initiate and interpret relevant diagnostic investigations and results, • To safely and competently undertake invasive and non-invasive procedures to establish a diagnosis, • Be able to independently undertake telephone triage, • To work within the parameters of current Non-medical prescribing legislation / guidelines., • Monitor and lead improvements to standards of care through supervision of practice, clinical audit, and evidence-based practice, teaching and supporting professional colleagues and the provision of skilled professional leadership, • Contribute to the Clinical Governance agenda within the service by leading audit and research as part of the multi-disciplinary team within the area of expertise, • Act in accordance with the NMC Code of Professional Conduct or other relevant professional body Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun:People rarely succeed unless they are having fun. Happiness is healthy! Awesome:We arent here to be average, were here to be awesome! Humble:Were here to make a difference to the lives of others, NOT to see how important we can become Brave:We challenge the norm. We have the courage to get the difficult jobs done Oompf:We have natural oompf! Its infectious! Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Clinical • Assess, treat, and advise patients presenting with health care needs., • Provide supervision of the clinical team, assisting and developing their team and individuals, • When required ensure patients are referred on to other members of the primary health care team or secondary care as necessary and support and guide others as required., • Ensure all practice is safe and effective and remains within boundaries and scope of competence of individuals and to acknowledge limitations., • Work at an advanced level of practice reflected under the 4 pillars of advanced practice of the HEE, • Perform investigatory procedures, including assessing patients with minor injuries, request, and review x-rays, treat minor injuries /implement expanded roles in practice, • In general, the post-holder will be expected to undertake all the duties and responsibilities associated with an expert practitioner working within Unscheduled Primary Care., • Develop and maintain clinical/nursing policies, procedures, and protocols., • Role model standards of care and behaviour through clinical practice., • Act as a role model for standards of behaviour and professionalism, through commitment to the integration of policies and procedures within the role and workplace, • Analyse relevant local and national policy, within their area of expertise and advise on the impact for service, leading the implementation of changes and evaluation of processes, • Maintain professional registration and practice through CPD, • Maintain a professional portfolio to demonstrate competency in line with NMC competency framework or other professional body, • Prescribe medication in accordance with competency, professional guidelines and NICE / CKS guidelines., • Maintain NMP competency and regularly review prescribing practice through CPD and reflective practice., • Maintain their personal standards of conduct and behaviour consistent within FCMS, NMC guidelines or other professional body, • Allocate, coordinate, monitor and assess own workload within an accepted time frame, • Ensure appropriate use of resources to meet service needs, • Recognise and act as an advocate for patients, carers, service, and the organisation, • Carry out annual review of best practice/national standards and implement recommended changes, • Promote workforce integrity (empower professional accountability within the clinical team, ensure accreditation process followed, complaints management, competency assessment, ensuring mandatory training requirements fulfilled, robust clinical induction), • Identify own development needs in line with service requirements within a personal development plan, • Develop and distribute educational leaflets in relevant formats, for patients relating to services and patient pathways, • Ensure personal, peer support and clinical supervision needs are met, • Contribute to clinical governance outcomes, • Understand and apply professional and national guidelines on confidentiality, • Be fully involved in the progress and development of clinicians and provide constructive and relevant feedback, • Evaluate clinical practise through audit of service and develop and manage strategies to address any shortfalls, • Undertake audits as required by the service working with the clinical manager, • Demonstrate knowledge of current research in all aspects of their work and advise others on the implementation of relevant research findings, • Initiate and/or become involved in research projects in response to identified needs, • Disseminate results/research/ audit findings via local teams and/or national/international publications, • Implement research findings appropriate to practice, • Communicates effectively with other team members, • Communicates effectively with other healthcare professionals, • Communicates effectively with patients and carers, • Communicates effectively with other healthcare professionals, • Comply with safety policies, procedures and guidelines for self and others, • Comply with the Organisations Business continuity Plan, • Refrain from the wilful misuse or interference with equipment provided in the interest of Health and Safety, • Report as soon as is practically possible any hazards or defects, • Report as soon as practically possible accidents or untoward incidents and ensure appropriate incident reporting documentation is completed, • Be actively involved as an appropriate departmental representative, • Be responsible to ensure all aspects of the Manual Handling guidelines are followed, providing appropriate risk assessments, • Be responsible to manage clinical care following required Policies and Procedures pertaining to bodily fluids, infection control and COSHH regulations resulting in frequent exposure to highly unpleasant working conditions, • Be responsible to manage challenging situations and people with some exposure to hazards, e.g. violent and abusive patients, child abuse, critically ill patients DBS -The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). Please note that our roles are not being considered for sponsorship at this time Person SpecificationTeachingEssential • Willing / able to attend appropriate training, • Experience of training and development of staff, • Commitment to own personal developmentDesirable, • Teaching QualificationQualificationsEssential, • Registered Practitioner (NMC / HCPC), • First Contact Practitioner /Advanced Practice qualification or RCN Credentialled practitioner with experience dealing with both children and adults., • Clinical experience within an unscheduled care setting, • Non-medical prescribing qualification (V300)Desirable, • Recognised training in minor injury / illness, consultation, and examination skills, • IRMER / red dot x-ray interpretation course, • Practice assessor certificate, • Telephone triage qualificationPersonal QualitiesEssential, • Must have a positive can-do attitude, • Leadership qualities, • Commitment to personal and professional development, • Willing to work unsociable hours, • Able to deal with difficult and sensitive situations with tact and diplomacy, • Committed to service development, • Adaptable to the changing needs of the service.ExperienceEssential, • Minimum 5 years post registration experience and a passion for working in an integrated urgent care system and working with partner organisations, • Experience of expert autonomous practice within an unscheduled care setting managing minor injuries of all ages, • Health Promotion experience, • Experience using clinical computer systems including Adastra, • Understanding of current Urgent Health care issues and initiatives, • Ability to work effectively under pressure, intense conditions and within time constraints, • Understanding and awareness of CQC compliance and essential standards of quality and safety, • Teaching experience/clinical supervision experienceDesirable, • Experience of working within a community Urgent Care setting or ED or an appreciation of the nature of primary care prescribing, and strategies for improving prescribing practice, • Innovative practice to deliver patient centred care, • Evidence of clinical competence in a wide range of relevant clinical skills, local anaesthesia infiltration, suturing, x-ray interpretation, fracture managementTeamwork, Management and CommunicationEssential, • Commitment to working with multiple organisations to manage patient flows, • Commitment to multi-disciplinary team approach to care, • Excellent oral, aural, and written communication skills, • Excellent interpersonal skills and the ability to deal with difficult situations, • The ability to demonstrate an understanding of the current issues affecting Primary Care services, • Time management of work productivity, • Ability to challenge the norm and get the best out of team members, • Commitment to support, develop and manage change, • Evidence of good organisational and leadership skills, • Information governance understanding and awarenessDesirable, • Evidence of leadership experience

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! This role offers a hybrid working pattern of two days in the office and three days working from home. The role can be based from either Leeds or Preston. If Preston-based, you'll work one day per week in the Preston office and one day in Leeds. If Leeds-based, both office days will be in Leeds. More about your ro le As our next? Customer Service Co-Ordinator , you'll be the friendly voice and helpful hand guiding our customers through their journey with us from start to finish. Whether it's by email or phone,you'll deliver outstanding service, solve problems, and escalate complaints when needed always with a focus on finding the best possible outcomes for our customers. If you're already working in the? housebuilding sector ?and looking for your next step, this role offers a brilliant opportunity to? build on your experience ?and take your career further. You'll gain exposure to a wide range of customer interactions, develop your communication and problem-solving skills, and work closely with teams across the business giving you valuable insight into how we operate Want the full scoop? Download the job profile on our website for more detail. At Places for People we are committed to a safe working environment so a basic DBS check is mandatory. More About You To shine in this role, you'll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. You're someone who keeps customers engaged, even when things get tricky. It is essential that you know a thing or two about the new build or construction industry especially if you've dealt with aftercare or new-build warranty defects. You'll be a strong communicator, both written and verbal, and able to connect with customers from all backgrounds. A driving licence and access to your own car is preferred site visits to new developments are part of the job. A number of years experience working for housebuilders or PLC s companies is essential , especially if you've worked with defect logging and liaising with contractors. Benefits We're a bold and diverse business, and we'll give you all the challenge and opportunity you crave with plenty of rewards to match. Here's what you can look forward to: ?Competitive salary with annual reviews ?Matched pension contributions up to 7% 35 days holiday (including bank holidays) with the option to buy/sell days ?Annual bonus scheme at 5% ?Ongoing training and development ?Discounts and exclusive offers from top retailers, cinemas, and more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities TPBN1_UKTJ

Member Services Lead (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50 miles from our offices in Preston. If you think you are the right match for the following opportunity, apply after reading the complete description. £65k-£70k DOE benefits • 37 hours a week. A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service. The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do. The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders. This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: • Competitive salary £65k-£70k DOE inclusion in annual bonus scheme., • 30 days holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave., • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions., • Access to Health or Dental Plan., • Access to our Enhanced Employee Assistance Programme for when you might need some support., • The opportunity to earn through our Employee Referral Scheme., • Access to our bespoke Reward Discount Scheme Your Perk Site., • Opportunities to attend Wellbeing webinars and social events., • Daily free fruit and snacks available to you in our office., • Free Car Parking in Preston City Centre. What youll be doing: • Ensure your team of circa 40 administrators and people managers operate effectively to deliver a high-quality service, • Lead by example by setting consistently high standards in every area of administration, • Support the completion of change projects, testing and audit activity, • Inspire staff to develop and meet their career goals, • Liaise with the Head of Planning & Insights to understand how macro factors can impact demand, • Ensure work allocation is effective and cases are processed efficiently, • Enhance the member experience, ensuring members are kept up to date with case progress, • Monitor performance against the forecast daily with the aim of clearing all due work with no backlog carry over, • Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered, • Prepare regular MI, showing the forecast vs actual performance and explain differentials, • Review and improve current processes, systems and ways of working to ensure they are fit for the future, • Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency, • Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met, • Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks., • Be pro-active in identifying and embedding ways for reduction in the number of complaints, data breaches and errors, • Forward plan resource requirements to support Value Added Business (VAB) activity as required xrnqpay with the Commercial team, • Attend client meetings and present at the Pension Board / Pension Committee meeting as required, • Consistently achieve member and employee satisfaction scores, • Demonstrate reduction in the number of complaints, data breaches and errors What we need from you:, • Previous management / senior management experience (minimum 5 years), • Experience of Local Government Pensions Administration (minimum 5 years), • Experience of leading, managing and driving the performance of others (30 direct / indirect reports), • Experience of client relationship management, • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes, • Experience managing change in a fast-paced and agile environment, • Ability to interpret and use complex data, • Ability to review and improve end-to-end processes, • Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives, • Attention to detail and innovative thinking skills, • Self-motivated, decisive, with the ability to adapt to change and competing demands Working with and upholding our values:, • Working together, • Committed to excellence, • Doing the right thing, • Forward thinking

Role: Branch Manager (Building Society) Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Location: Poulton-le-Fylde, Lancashire Salary: £30,000 - £35,000+ Benefits Roles Details: Full time - 36.25 Hours An exciting opportunity has arisen within my clients Branch Network. My client a Building Society is looking to appoint a full time Direct Distribution Branch Manager at their Poulton Branch. They are looking for a self-driven leader that is passionate about developing, inspiring and leading people to deliver service excellence. In this role you will support the Society's Direct Distribution Strategy in delivering Branch objectives through proactively generating leads for new business. As a Direct Distribution Branch Manager you will have excellent interpersonal skills and the ability to build strong external business relationships, within the community. In this role you will: • Effectively identify, assess and mitigate risks in line with the Society's risk management framework and regulatory expectations., • Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society's Our 9 objectives and strategic plan., • Ensure good member outcomes through the consistent application of the concepts of Consumer Duty., • Follow the Society's Complaints Procedure to deal with member complaints, providing summary resolutions and escalating where appropriate., • Ensure that the Direct Distribution Branch Manager controls are carried out in line with the Control Manual and have overall responsibility for the Branch QA Checks., • Develop external relationships, new partnerships and new business opportunities in your community to grow the society's presence., • Ensure all People HR records are up to date, including sickness, annual leave, and performance reviews., • Develop the team to foster a culture of accountability, member service excellence and ongoing growth. What you will bring:, • Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above., • Excellent communication and interpersonal skills., • The ability to work independently, making informed decisions based on your experience and skills., • Attention to detail and a 'right first time' approach., • Sound knowledge of market opportunities and a clear focus on achieving growth objectives. xrnqpay, • A qualification in Leadership, Management or further education is desirable Why Apply?, • Opportunity to lead a well-established branch within a respected organisation, • A role with real autonomy and community impact, • Supportive environment with a strong focus on people development, • Competitive salary and benefits package If you're a detail-driven Direct Distribution Branch Manager who enjoys keeping things running smoothly behind the scenes while delivering a great customer experience, this is a role where you'll be valued from day one.

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? As our Senior Project Manager you'll be working on our Southern Water contract. Ensuring compliance with M Group Water procedures to support the delivery of world class health and safety, customer and quality performance. You'll collaborate with the client, designers and delivery teams throughout the Target Cost Setting, design and delivery phases of a project.Ensure compliance with M Group Water environmental processes and procedures.Deliver excellent customer service and achieve above target customer satisfaction scores minimise/reduce the number of complaints received. You'll drive increase productivity, without compromising on safety and continuously drive efficiency. Assist in maximising cash collection and minimising work in progress and Deliver targeted margin.Ensure projects are delivered in a safe. Efficient, timely way and promoting best practice in quality management. What youll bring Experienced leader with proven track record in leading multidiscipline teams Proven ability to deliver against operational targets Commercially aware and engaged Committed to delivering the highest health and safety standards Experience in an operational manager role Experience of infrastructure delivery,managing designers and subcontractors. Experience of pipelines (urban & rural),MEICA and commissioning. Degree/HNC/HND or equivalent in Civil Engineering or Construction preferable Management training such as Institute of Leadership and Management Level 5 or equivalent NEBOSH National Certificate (General or Construction) SMSTS Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend get rewarded for introducing people to us! In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care family cover Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Discretionary bonus scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW #LI-LK1 TPBN1_UKTJ

Payroll Team Manager Preston based £36.51 an hour Umbrella Inside IR35 12 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Preston. Hybrid working, 2-3 days per week on site. Core duties General Managing the team SLA's and KPI's to ensure that all Payrolls are delivered accurately and on time. Maintaining and monitoring daily/weekly quality statistics, thereafter providing recommendations. Lead on internal/external Payroll reviews/audits. Lead on the continuous improvement initiative within the team, implementing new ideas and better ways of working. Lead the team on the review and timely completion of all outstanding Finance Reconciliation items. Responsible for providing subject matter expertise to key projects including TUPE activities/acquisitions. Responsible for the ongoing review of existing processes and work instructions to ensure these remain up to date, relevant and fit for purpose. Assist with the coordination and submission of year end returns. Responsible for the transaction of BACS payments, FPS and all Pay cycle submissions. Lead on the end to end investigation of all Payroll defects, managing perception and complaints, including root cause analysis and preventative measures to ensure a positive outcome and to minimize future payroll incidents. Represent Payroll in internal and external meetings, events or forums. Lead on the review of the Business Continuity Plans to ensure relevance and to ensure that they are up to date. Responsible for managing key relationships with internal & external stakeholders. People Management Responsible for all aspects of people management including managing absence, coaching, developing and motivating the team. Responsible for undertaking regular performance reviews, cascading of business objectives, identifying opportunities for continuous improvement, and individual development. Responsible for the analysis of work volume trends to establish the productivity levels and forecast future workflow and resource requirements. Responsible for the recruitment, training and coaching of new staff into the Payroll team to ensure maximum performance. Responsible for keeping abreast of changes in Employment and Payroll Legislation Deputise where applicable for the Pay & Reward Operations Manager Any other duties as and when required Knowledge Extensive Payroll Experience ideally in a Shared Service environment In depth payroll legislation knowledge, including appreciation for future changes and impact on payroll function Resource Link system knowledge or similar Experience of data interrogation in order to analyse, troubleshoot and problem solve Ability to deal and resolve difficult and emotive situations without escalation to a senor level People Management/Leadership Skills (Coaching/Mentoring) Influencing skills Stakeholder management (at all levels) Excellent oral and written communication skills, including the ability to present ideas, data and results in an easy to understand format IT Literate (Word, Excel, Outlook) CIPP or equivalent (or willing to work towards) GCSEs or equivalent in Maths and English (Grades A-C) For more information please contact Lauren Morley at JAM Recruitment or click apply. TPBN1_UKTJ

Salary: £29,295 per annum Hours: 37 per week Contract: Permanent Location: Head Office, Preston (Hybrid a blend of Office, Home, and travel across n-compass Advocacy delivery areas when needed) Join Our Team and Make a Real Difference! Are you an experienced leader with a passion for empowering others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, N-compass would love to hear from you! Were looking for a Team Leader to support and guide our Multi Specialist Advocates (MSAs) in the Duty Team. This is a fantastic opportunity to play a key role in shaping high-quality advocacy services that truly impact peoples lives. Key responsibilities: Provide line management, supervision, and day-to-day support to MSAs in the Duty Team Lead the development and coordination of our Central Volunteer offer Manage the daily workflow and ensure the team meets its KPIs Ensure all working practices meet internal and external policies, procedures, and audit requirements Oversee effective use of case management systems Gather and analyse performance, quality, and outcomes data Escalate issues in a timely manner and support service improvements Assist with recruitment and induction of staff, students, and volunteers Ensure HR processes (recruitment, discipline, grievance, supervision, appraisal) are effectively followed Act as first point of contact for safeguarding concerns and complaints, ensuring appropriate escalation Provide on-call support for out-of-hours working Hold a proportionate MSA caseload Provide contingency support across the Advocacy Service as required Please find attached on our website, the full Job Description, Person Specification and benefits package. Successful applicants will be required to undergo an enhanced DBS check. n-compass is an equal opportunities employer. If you require any adjustments to participate in the recruitment and selection process, please contact a member of our People Services Team - . Registered Charity Number: 1128809 Key words; Duty Advocacy; Team Leader, Multi Specialist Advocate; IMCA; IMHA; Care Act; Independent; Independent Mental Capacity Advocate; Paralegal; Support worker; Social Worker; Advocate; Mental Health; charity; third sector REF-227 548

Quality Engineer, Medical Devices Basic Salary £40,000 to £50,000 Healthcare Pension The Role - Quality Engineer, Medical Devices Following expansion, they seek to recruit a Quality Engineer responsible for all aspects of quality management including: Drafting processes, procedures and documentation Performing internal audits Managing and resolving complaints Your Background - Quality Engineer, Medical Devices To succeed in this exciting role, you must be able to demonstrate: Degree or equivalent in a science, engineering or similar subject Experience in quality management Background in medical devices, pharmaceutical, healthcare or similar sector Experience of interal auditing and medical devices registration Working knowledge of ISO 13485 / ISO 9001 Ability to communicate amendments to quality standards and regulatory policies The Company - Quality Engineer, Medical Devices This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the healthcare sector and offers 'best in class' solutions across their range of products and systems Supported by a truly multi-national 'blue-chip' technology group, their commitment to investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business

An exciting opportunity has arisen for a Payroll Manager to work within a busy Payroll Operational team for BAE Systems, Preston. The main objective of this role is to lead, motivate and inspire a team of Payroll Professionals who manage a number of high volume and high value monthly Payrolls across BAE Systems. This role requires a customer focused approach to service delivery and also encompasses performance improvement, process improvement and involvement in the delivery of Payroll related business projects. Support the drive for standardisation across BAE Systems by working with change/project teams providing knowledge & experience into Statutory & Technical updates, Business Change requirements, – including the specification & design, ensuring changes to the operation and system are seamlessly embedded. Duties will involve; - Managing the team SLA’s and KPI’s to ensure that all Payrolls are delivered accurately and on time. - Maintaining and monitoring daily/weekly quality statistics, thereafter providing recommendations. - Lead on internal/external Payroll reviews/audits. - Lead on the continuous improvement initiative within the team, implementing new ideas and better ways of working. - Lead the team on the review and timely completion of all outstanding Finance Reconciliation items. - Responsible for providing subject matter expertise to key projects including TUPE activities/acquisitions. - Responsible for the ongoing review of existing processes and work instructions to ensure these remain up to date, relevant and fit for purpose. - Assist with the coordination and submission of year end returns. - Responsible for the transaction of BACS payments, FPS and all Pay cycle submissions. - Lead on the end to end investigation of all Payroll defects, managing perception and complaints, including root cause analysis and preventative measures to ensure a positive outcome and to minimize future payroll incidents. - Represent Payroll in internal and external meetings, events or forums. - Lead on the review of the Business Continuity Plans to ensure relevance and to ensure that they are up to date. - Responsible for managing key relationships with internal & external stakeholders. People Management - Responsible for all aspects of people management including managing absence, coaching, developing and motivating the team. - Responsible for undertaking regular performance reviews, cascading of business objectives, identifying opportunities for continuous improvement, and individual development. - Responsible for the analysis of work volume trends to establish the productivity levels and forecast future workflow and resource requirements. - Responsible for the recruitment, training and coaching of new staff into the Payroll team to ensure maximum performance. - Responsible for keeping abreast of changes in Employment and Payroll Legislation - Deputise where applicable for the Pay & Reward Operations Manager - Any other duties as and when required The successful applicant will ideally have extensive Payroll Experience ideally in a Shared Service environment. You will have in depth payroll legislation knowledge, including appreciation for future changes and impact on payroll function. Knowledge of the Resource Link system knowledge or similar is required. Experience of data interrogation in order to analyse, troubleshoot and problem solve is essential along with the ability to deal and resolve difficult and emotive situations without escalation to a senior level. Skills - People Management/Leadership Skills (Coaching/Mentoring) - Influencing skills - Stakeholder management (at all levels) - Excellent oral and written communication skills, including the ability to present ideas, data and results in an easy to understand format - IT Literate (Word, Excel, Outlook) Qualifications - CIPP or equivalent (or willing to work towards) would be an advantage - GCSEs or equivalent in Maths and English (Grades A-C) Morson is acting as an employment business in relation to this vacancy

In a Nutshell… We have a great opportunity for a Sales Consultant to join our team within Vistry Merseyside & Cheshire West region, based at our Warton development in Preston, Lancashire. As our Sales Consultant you will be responsible for carrying out all aspects of the day to day running of the sales and marketing suites in accordance with the Company Policies. Taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the Journey, from Reservation to Legal Completion. Excellent customer service, being fully focused on the Customer Journey at all times and working to company targets and KPIs. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role involves weekend working. Let's cut to the chase, what's in it for you… Competitive basic salary and commission bonus scheme Mileage allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits...In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience required in the New Homes Sales environment. Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of achieving sales targets and exceptional sales Excellent IT skills with demonstrable knowledge of Microsoft Office tools and CRM system Comfortable using multi channel forms of communication Strong negotiation and sales skills Ability to handle complaints and difficult situations Proven track record of successfully completing the sales process with customers Excellent administration, organisational and communication skills The ability to work under pressure and meet sales targets. Willing to be flexible in respect of day to day duties and hours worked Willing to travel to all sales sites within the region, including regional offices Full driving licence and access to a suitable vehicle.More about the Sales Consultant role… Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales. Create and deliver informative and clear tours of sites and house plots to all customers. Negotiate with customers to ensure the best sales outcome for the business Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively. Travel to all sites as necessary for operational requirements. Have a detailed knowledge of all Bovis Homes, Linden Homes, and Countryside Homes. Have detailed knowledge of the development, plots available and to ensure each customer is given every opportunity to purchase a new home. Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer. Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others in the Sales team, and other departments. Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company. Proactively sell all types of customer extras across all reservations to drive additional profit for the Company. Ensure every customer contact is recorded on the relevant IT system and in line with GDPR. Deal with all customers in a polite, friendly and efficient manner. Ensure that customers are kept fully and regularly informed of the progress of their purchase. Respond to all cancellations making every effort to 'save' and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other developments. Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them. Work with the Site team to understand the progress of build of current plots, and prospective plots in order to provide customer information to the site and, in turn, clearly communicate with the customer. Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Deliver high quality home demonstrations in conjunction with the build teams in the home that the customer has purchased. Take responsibility for all company property and equipment. To work professionally with highest standard of presentation of the sales area to be maintained at all times.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. #LI-KM1

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Managing and investigating Stage 1 & 2 complaints from tenants and residents. Acting as the main

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Rep

An understanding of dealing with complaints from the first stage and working within a complaints team would be beneficial. Salary: Starting Salary at £32,558, with future progression opportunities to £34,635 per annumShift Hours: PermanentComplaints HandlerAgile Hybrid Homeworking - Based at any o

Assistant Manager vacancy in GAIL’s - Winchester! If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL’s family and use a hands-on approach to be a team builder, maximiz

A leading UK financial services group is seeking a Complaints Manager for their PRT Client Services team to manage Defined Benefit pension complaints. Responsibilities include investigating complaints, analyzing data, and collaborating with third-party suppliers.

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The successful candidate will lead the management of complaints, enquiries, and compliments, ensuring high standards of service delivery.

A leading MedTech firm in Greater London is seeking a Complaints Officer to assess and process complaints in a regulatory environment.

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As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

James Stevens Associates are working with a North London based Housing Association that are now looking for a Complaints and Information Manager on a 12 month fixed term contract. Role: Complaints and Information Manager. The role manages a small team of officers to coordinate the administrative pro

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line with regulatory requirements and internal policies. Manage and investigate customer complaints from initial receipt through to final resolution. Ensure complaints are handled in a

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

A leading housing association in the UK is seeking a skilled Complaints Compliance Officer to manage outcomes from Housing Ombudsman Service determinations. In this role, you will utilize your knowledge of complaints legislation to guide decision-making and work collaboratively with various stakehol

A respected Housing Association in North London is seeking a Complaints and Information Manager for a 12-month fixed term contract. The role involves leading the Complaints & Information Team, enhancing service delivery, and ensuring compliance with legislation. Ideal candidates will possess strong

This player-coach role involves managing complex chargebacks and complaints.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

A leading technology provider in the UK is seeking a Business Consultant to join their team.This role involves leading software implementations, configuring solutions, and delivering training to clients.The successful candidate will have a minimum of 2 years of experience in a relevant position and

Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator.

London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. Knowledge of Local Authority complaints procedures.

Acts as the main contact for complaints, FOI requests, data protection enquiries, Ombudsman/ICO cases, and Member enquiries within Children's Services. Manages and investigates complaints, ensuring they are logged, tracked, resolved within legal timescales, and meet quality standards. FOI, GDPR/DPA,

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

A London Local Authority is looking for an experienced Reviews & Complaints Manager to lead complaints and statutory reviews in housing services. Candidates should have strong experience in managing complaints, knowledge of Housing Act legislation, and the ability to produce high-quality responses.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

Take responsibility for complex, multi‑service complaints and specialist investigations from receipt through to resolution. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Demonstrable experience resolving complaints within a diverse co

Interim SEND Complaints & Tribunals Officer. We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.