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Lead on the end to end investigation of all Payroll defects, managing perception and complaints, including root cause analysis and preventative measures to ensure a positive outcome and to minimize future payroll. Managing the team SLA's and KPI's to ensure that all Payrolls are delivered accurately

As our Complaints – Policy and Ombudsman Manager, you’ll lead a team of Ombudsman case handlers and own the complaints policy framework, ensuring compliance with FCA DISP rules and Consumer Duty principles. Develop and maintain the organisation’s complaints policy, ensuring alignment with regu

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

F539; Managing Stage 1 & Stage 2 complaints 🔹 Handling complex housing and disrepair cases 🔹 Ensuring compliance with the Housing Ombudsman Complaints Handling Code 🔹 Producing high-quality written responses and investigations 🔹 Working collaboratively with internal t

Complaints Manager | London Market Insurer | London/Hybrid | £65 - 75,000 (doe)Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Ma

Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 experienced at least but stage 2 preferred Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is co

Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: £20 - £21 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North Londo

Key Skills and Experience Experience in a complaints handling within a regulated environment Must have written Housing complaints experience Stage 1 experienced Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in th

This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. Rate: 31-32 Umbrella Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delive

Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 2 days a week in the office Stage 1 Complaints Long term role We have a fantastic new j

About the Role We are seeking experienced Complaints Officers to join a busy Social Housing team within a West Midlands local authority. You will be responsible for managing and responding to Stage 1 complaints, ensuring timely, accurate, and customer-focused resolutions in line with statutory and

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

You should be confident engaging with senior stakeholders, able to analyse complex complaints to identify root causes and produce high‑quality written responses. Your new role We are looking for a motivated and proactive Senior Complaints Officer who thrives in a fast‑paced environment and is co

Job Title: Complaints Handler Location: Bromley Salary: £30-35k JRRL are looking for a dedicated complaints handler for a client based in the heart of Bromley. Skills/Experience required for the Complaints Handler: Experience in a customer service or client-facing role, dealing with complaints

Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).

Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. Complaints Manager | London Market

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively.

A leading housing association in London is seeking a Complaints Investigator to manage resident complaints effectively. The ideal candidate will have experience in handling stage one complaints within a regulatory environment and possess excellent communication skills.

A leading insurance firm in Greater London is seeking a Conduct Risk Analyst to manage complaints and assist with Conduct Risk compliance. Candidates should have at least 2 years of experience in complaints management, excellent communication skills, and strong analytical abilities.

As a Complaints Investigator, you’ll independently manage complaints from first stage through to more complex regulatory responses, ensuring residents feel heard, informed, and treated fairly throughout the process. Contributing to continuous improvement by sharing insights and supporting the deve

The role includes owning customer satisfaction performance and executing a complaints strategy.

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

Promote a problem‑solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures. Purpose of the Job - Complaints Officer. Re

Complaints Investigator## Job IntroductionNHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure resid

A respected financial services firm in Greater London is seeking a skilled complaints investigator to manage and resolve client complaints effectively.

A leading housing association in London is seeking a Complaints Investigator to join their growing team. You will be responsible for investigating and resolving complaints, ensuring residents feel heard and their concerns handled fairly. The ideal candidate should have experience in managing complai

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Servic

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Acknowledge all complaints and categorise. Input and maintain up to date comprehensive records including all co

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A leading healthcare provider in England is seeking an experienced complaints lead to manage patient feedback and complaints. This role entails overseeing the full complaints process from initial acknowledgment to investigation and response. The ideal candidate will have strong organizational skills

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Ensure that all cases are investigated within the time limits of the TLCP Complaints procedure to required stan

A local NHS healthcare practice in Lancashire is looking for an experienced Complaints Lead to manage patient feedback and complaints effectively. The successful candidate will oversee the entire complaints process, from acknowledgment through to resolution. Strong communication and organizational s

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints.

Complaints and Resolution function. Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

Reporting to the Complaints Team Manager, the Complaints Handler will independently investigate and respond to complaints from a wide range of customers and external stakeholders. Monitoring various email inboxes to identify complaints, passing on non-complaints to the appropriate teams. Acknowledge

A leading recruitment agency is looking for a Housing Complaints Officer based in North East England. The role involves managing and coordinating stage 1 and stage 2 complaints, ensuring timely resolutions while adhering to organisational policies.