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Our well-established client based in the Tamworth area are currently recruiting for a Customer Service Advisor to join their team on a 12-week, temporary basis. FULL TIME - Monday to Friday 37.5 hours per week on a rotating shift pattern on 8am - 4pm / 9am - 5pm / 10am - 6pm This position is temporary for 12 weeks, with the potential for it to be extended. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Team Leader – Operations Support to join their well-established team. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences while leading and developing a high-performing team. Salary is between £28,000 to £30,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As a Customer Service Team Leader – Operations Support, you will play a pivotal role in ensuring outstanding service delivery to customers. You will lead from the front, supporting daily operations, driving team performance, and maintaining high standards across all service interactions. You will be responsible for optimising team efficiency, ensuring KPIs and SLAs are consistently achieved, and fostering a positive and inclusive team environment. Your duties will include: Lead, motivate, and develop a Customer Service team to consistently achieve SLAs and departmental KPIs Take ownership of daily operations, ensuring tasks are completed accurately and efficiently Monitor team performance, providing regular coaching, feedback, and one-to-one support Conduct performance appraisals and identify training and development needs Handle escalated customer queries and complaints in a professional and timely manner Ensure adherence to company policies, procedures, and service standards Collaborate with internal departments to resolve issues and enhance service delivery Manage recruitment, onboarding, and training of new team members Produce and analyse reports to support business decisions and performance improvements Identify customer trends and workload patterns, providing actionable insights Drive continuous improvement initiatives within the team Promote a positive, inclusive, and high-performing team culture Support people management processes, including investigations where required Provide cover for other Team Leaders to ensure continuity of leadership Undertake additional duties as required to support business objectives As the Customer Service Team Leader – Operations Support, you will have: Proven experience within a customer service or administrative environment Previous experience in a supervisory or team leader role Understanding of HR policies and procedures Experience with data analysis and reporting tools Strong communication and interpersonal skills A natural ability to motivate and inspire others Excellent problem-solving and decision-making capabilities Proficient in Microsoft Office and customer service systems Strong organisational skills with the ability to plan, coordinate, and monitor workloads Calm, professional, and resilient under pressure

We are looking for a Forklift Service Engineer (Service Technician) to work within our After Sales department to maintain, repair, service and modify the companies range of products. This role comes with a competitive salary, an attractive company pension, a company vehicle, and the opportunity to work for great company. About the role The role involves servicing, maintaining, and repairing forklift trucks and other material handling equipment. On a day-to-day basis this is what you would be doing: Service, maintain, overhaul, fault find and resolve faults on company products. Respond to breakdowns Provide local after sales support to customers. To deal promptly with customer enquiries, problems, or complaints. To keep control of vehicle stock/deliveries. Achieve agreed targets. We are looking for somebody who has experience working as a forklift engineer, plant fitter, plant technician, industrial equipment, or a similar type of role. Here is a quick tick list for the other skills we are looking for: Experience in mechanical engineering. Basic electrical knowledge would be beneficial. Effective planning and organisational skills. Able to work on your own initiative. Excellent communication skills. Build good rapport with customers. Full UK driving licence. What we offer Competitive salary Attractive company pension Company vehicle Fuel card Full tool kit Company sick pay Voluntary critical illness cover Free eye tests Free flu jabs 24/7 Employee Assistance Programme Benefits platform with instant discounts and offers We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota. Why choose Toyota Toyota Material Handling is the world's number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential. Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer. TPBN1_UKTJ

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Team Manager on a full-time permanent basis Culture and Environment Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each others successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community. Personality Were looking for a confident, people-focused Team Manager who leads from the front and thrives on delivering through others. Youll play a key role in creating a positive, supportive culture where your team feels motivated, valued, and empowered to perform at their best. If you enjoy being at the heart of a busy operation keeping things running smoothly, developing your team this could be a great fit for you. Reward Competitive salary Monday to Friday 8.30am -5pm 28 days holiday Quarterly bonus Annual Pay Review Company pension plan Life Insurance Medical Cash Plan Employee Assistance Programme Induction and E- learning Annual Flu Vaccination Eye Test Job Role: Leading, motivating, and developing a team of Claims Advisors, creating a supportive and high-performing team culture Driving team performance to consistently meet and exceed KPIs through effective workload management, clear direction, and regular performance reviews Acting as the first point of escalation for complex or high-risk claims, providing guidance and ensuring timely, customer-focused resolutions Managing individual and team performance, including conducting regular 1:1s, setting objectives, and addressing underperformance with structured improvement plans Coaching and mentoring team members to improve quality, accuracy, and SLA adherence, supporting both individual growth and overall team capability Overseeing day-to-day operational activity, ensuring claims are handled efficiently, accurately, and in line with company standards Supporting the delivery of training and ongoing upskilling within the team, working closely with Learning & Development to drive continuous improvement Managing complaints and escalations, ensuring clear, thorough investigations and timely, professional responses Monitoring data quality and performance metrics, identifying trends or issues and implementing corrective actions to improve outcomes Providing hands-on support to senior leadership, contributing to operational improvements and team success Skills and experience Previous experience working in a Team Manager role across claims or insurance sector preferred Strong operational coordination experience Hands-on experience with complaints handling Proven people management or team leadership experience Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. TPBN1_UKTJ

Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level. Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Manager, you will: Lead, coach, and develop a high-performing Customer Service team Ensure delivery of KPIs, SLAs, and service standards Manage escalations and complex customer complaints to resolution Improve processes to increase efficiency and accuracy Use data to identify trends and drive continuous improvement Collaborate with Supply Chain, Sales, Technical, and Operations teams Support key accounts and ensure service alignment across departments Contribute to senior-level reporting and service strategy As the Customer Service Manager, you will have: Proven experience leading high-performing Customer Service teams Strong coaching and people development capability Confidence handling escalations and complex service challenges A data-driven mindset with the ability to improve KPIs and service performance Excellent communication and stakeholder management skills A calm, solutions-focused approach under pressure Strong organisation skills and the ability to manage competing priorities effectively

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus.Details: Salary: £30,000 - £35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: PermanentRole of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function.Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Tamworth area. Your role will cover the North and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately...

Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability to manage multiple priorities Resilient and calm under pressure Experience with CRM, ERP, or order processing systems Background working with Supply Chain, Warehouse, Technical, or Sales teams GCSE Maths and English (Grade C/4 or above or equivalent) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Details: Salary: £33, 000 - £38, 000 Working Hours: Full time, Monday - Friday, 37.5 hours per week Location: Tamworth (on site) Duration: PermanentRole of Customer Service Manager: Lead the day to day operations of the Customer Service function, ensuring efficiency, quality, and high service standards Manage, motivate, and develop Team Leaders and Customer Service staff, driving a high performance, customer focused culture Oversee performance management, coaching, and succession planning across the team Ensure delivery against KPIs and SLAs, maintaining consistent service excellence Manage end to end customer service operations including order processing, workflow, and issue resolution Handle and resolve complex escalations relating to logistics, stock, and customer complaints Review and improve internal processes to enhance efficiency, accuracy, and customer satisfaction Analyse data and performance metrics to identify trends, risks, and improvement opportunities Act as a key liaison between Customer Service and internal departments (Operations, Supply Chain, Sales, Technical, Purchasing) Support key accounts through proactive communication, reporting, and service alignment Represent Customer Service in senior meetings, providing insights and recommendations Drive continuous improvement initiatives across service delivery and processes Support senior leadership in developing and executing departmental strategyBenefits of working as a Customer Service Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Operations Support Team Leader Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers. Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes. As an Operations Support Team Leader, you will need to have/be: Customer service or administrative background Previous Team Leader or supervisory experience Experience managing performance, coaching, and development Confident handling escalations and customer complaints Strong communication and interpersonal skills Ability to motivate, lead, and engage a team Effective problem-solving and decision-making skills Organised with the ability to prioritise and meet KPIs/SLAs Proficient in Microsoft Office and customer systems, with good attention to detail Positive, proactive, and professional approach with awareness of HR processes and continuous improvementDetails: Salary: £28, 000 - £30, 000 Working Hours: Full time, Monday - Friday, 37.5 hours per week Location: Tamworth (on site) Duration: PermanentRole of Operations Support Team Leader: Lead, motivate, and develop the team to achieve KPIs and SLAs Oversee and support completion of daily operational tasks Monitor performance and provide coaching, feedback, and one-to-ones Conduct appraisals and identify training needs Handle escalated customer queries and complaints Ensure adherence to policies, procedures, and service standards Collaborate with other departments to resolve issues and improve service Manage recruitment, onboarding, and training of new team members Produce reports to support business decisions Analyse customer trends and workload to provide insights Drive continuous improvement initiatives Maintain a positive and inclusive team culture Manage investigations and people-related processes Provide cover for other Team Leaders when required Support wider business needs and undertake additional duties as requiredBenefits of working as an Operations Support Team Leader: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

You will receive a fantastic benefits package including: Access to health & discount platform after 1 year of service Individual training EE discount Staff Discount (after 1 year service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member's Enquiries to the Directorate of Children's S

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders. A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance.

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Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

This role requires strong analytical skills, effective communication, and experience in handling complaints.

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As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

A housing organization is seeking a Resolutions Officer to deliver excellent customer service by investigating and resolving complaints.

Independent Health Complaints Advocate. This is an exciting opportunity to become part of our Independent Health Complaints advocacy service. The successful candidate will provide Independent Health Complaints Advocacy to people in the North Yorkshire, Hull and East Riding area wishing to make a com

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Lookers plc is seeking a Customer Support Manager in the United Kingdom, focused on regulatory complaints. Candidates should have strong experience in regulatory complaints handling, with knowledge of FCA and similar frameworks.

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

A community advocacy organization in North Yorkshire is seeking an Independent Health Complaints Advocate to assist clients in navigating healthcare complaints.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

In this role, you will be responsible for providing expert advice and resolving service complaints, ensuring compliance with regulatory obligations. You will collaborate with legal professionals and the Legal Ombudsman, managing complex complaints and contributing to team process improvements.

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. The role ensures fair, transparent, high‑quality service across customer support, appeals, and

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline processes, and manage end‑to‑end customer com

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

Customer service experience, including complaints handling and continuous improvement. We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous im

Senior Care Assistant (Relief) based at Waterside House, Wolverhampton .For this role, we are currently considering candidates who live within approximately.This ensures commutes are manageable and support your wellbeing and.We are looking for an experienced, compassionate Senior Care Assistant to j

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Become a Self-Employed Delivery Driver with Evri with our .LIVE – apply in as little as 5 minutes.UK’s largest courier networks .Looking for a new role or a more flexible way to earn that fits around your lifestyle? Join Evri as a self-employed del

We are seeking an innovative Social Worker to join our Intensive Support Team in Medway.This permanent, full-time position offers an annual salary of £42,823.Working within our dedicated and vibrant team, you will be at the forefront of delivering meaningful change and making a real impact in the c