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CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: October/November 2025, • Salary: £12.21 per hour, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

Job Title: Senior Quality Assurance Manager Department: Quality (BFSI) Management Responsibility for: Quality Assurance Assessors Travel Required: Yes - Infrequent Reports to: Head of Quality and Operational Excellence - BFSI Location: WAHA/Glasgow Contract Type: Permanent Position: Senior Quality Assurance Manager Key responsibilities include: • Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process, • Manage the quality and auditing-process and reporting, leading a team of quality specialists, • Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers, • Own weekly calibration sessions to ensure consistency among quality specialists, • Compile and distribute quality reporting in a standard global format, • Drive requirements for technical quality and auditing solutions, including tools and automated reporting, • Document and publish quality processes, • Act as a key stakeholder in maintenance and update of associate-facing resource material, • Provide clear insight into performance drivers and the levers which impact performance, • Liaise with Operations on coaching and areas for improvement, • Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities, • Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality, • Drive improvement initiatives from conception through implementation, • Drive the development of robust quality improvement coaching and training processes to drive continuous improvement, • Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements Qualifications & Experience • Worked in a Quality Manager role within the past 6 months (preferable), • Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements, • Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results, • Lean Six Sigma Yellow Belt (advantageous) Skills & Attributes • The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards, • Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations, • Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives, • Good project management skills and experience, • Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations, • Superior judgment, diplomacy and tact, • Demonstrated ability to drive process changes and improvements, • Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners), • Goal driven, target orientated, able to step back and look at the bigger picture, • Experience in writing documentation and standard operating procedures, • Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint, • Professional approach to working with colleagues at all levels, • Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills, • Motivated to work on own initiative, • Excellent interpersonal and communication skills, • Proven ability to make and implement decisions, • Proven ability to influence change at all levels as appropriate

Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer. Previous call centre/ customer service experience is essential. CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW.

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. Pension Claims / Complaints Specialist | Pension Industry | Remote | £330/day plus retention bonus INSIDE IR35 | 6 month initial contract. You’ll be

Job Title: SEND Customer Services & Complaints Officer Location: Cheshire East (Hybrid working available) Contract: Interim / Temporary Pay Rate: £320 per day (Umbrella) Start Date: ASAP About the Role We are seeking an experienced and motivated SEND Customer Services & Complaints Office

Customer Complaints Handler Location: Central Glasgow Salary: Up to £28,750 + 10% Bonus Full-Time | Monday to Friday Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you. You will be used to taking ful

Customer Complaints Handler (Travel). To manage, investigate, and resolve customer complaints related to travel experiences, ensuring timely, empatheti.

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the sta

Job Description At Zurich we believe in creating a brighter future for our customers, partners, our people and the planet by providing products and services which have a positive impact on peoples lives.We want to be one of the most responsible businesses in the world.In the UK, Zurich provide a su

Complaints Handler – Banking & Financial Services (Remote). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent cust

Men’s Wellbeing Support Worker.Based within GCA’s Head Office in North Claremont Street with travel throughout Glasgow City for service delivery.GCA Salary Grade 5 £22,932 - £24,951 per annum (pro rata).Part-time - 21 hours per week – Fixed term for 3 years.Ideal working pattern : Monday,

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the sta

Children’s Residential Support Worker Nights Part Time.For over 25 years Spark of Genius, one of Scotland’s largest residential child care providers, has been delivering high quality care to children and young people with extra needs.We are committed to providing each child with the opportunitie

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship

Children’s Residential Support Worker Full Time Nights.For over 25 years Spark of Genius, one of Scotland’s largest residential child care providers, has been delivering high quality care to children and young people with extra needs.We are committed to providing each child with the opportunitie

Complaints Handler – Banking & Financial Services (Remote). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent cust

Children’s Residential Support Worker Full Time Days.For over 25 years Spark of Genius, one of Scotland’s largest residential child care providers, has been delivering high quality care to children and young people with extra needs.We are committed to providing each child with the opportunities

Backshift Warehouse Team Leader- Edinburgh.Competitive, dependent on experience.We are currently recruiting on behalf of one of our valued clients for an experienced and proactive.Backshift Warehouse Team Leader.Backshift Warehouse Team Leader.You'll be managing a small team, coordinating operations

Care and Support - Springvale Care Home.Our luxury care home based in Lennoxtown, delivering the highest levels of Residential, Dementia, Respite & Nursing care for 96-residents.As Senior Care Assistant, you’ll play a key role in leading our care team, ensuring our residents receive the highes

BT Glasgow Contact Centre - Alexander Bain House .If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people to

Care and Support - Ashlea Court Care Home.Join Our Specialist Dementia Care Team as a Care Assistant at Oaklea Dementia Care Unit.Willinbrook Healthcare, the specialist division of Care Concern Group, is dedicated to providing high-quality, person-centred care for people living with dementia.At Oakl

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full.The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.O

Care and Support - Colinton Care Home.Colinton Care Home is located in Edinburgh's Merchiston area offering nursing, respite, palliative, and dementia care to up to 53 residents.Where every shift brings smiles, comfort, and a sense of purpose.In our home, being a Care Assistant is more than just a j

K-32K (depending on experience).Our client, a prominent name in the property sector, is looking for a proactive and enthusiastic individual to join their team as a front facing Receptionist and Facilities Assistant at one of their flagship properties in Glasgow City Centre.In this front-facing role,

You know that feeling when someone really gets you?.That’s the kind of support we aim to give.We’re looking for people with a bit of experience in care or support, whether that’s been in the community, one-to-one, or in another setting where you’ve helped someone feel valued and understood.W

Cleaner - Castle Donnington.We're currently recruiting a full time Cleaner to join our cleaning and facilities teams for 14Forty, contracted to 40 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest exp

Undertake normally as part of a team, the cleaning of a designated area within school/ council premises to ensure that they are kept in a clean and hygienic condition.If you apply for this post, please ensure your email provider accepts emails from as a safe sende

Connect Appointments have a new opportunity for an experienced cleaner to join our client for an upcoming project in the Buckhaven area of Methil.Sunday to Friday, 7am to 2:30pm.As such your day-to-day tasks will include:.Cleaning offices, canteens, toilets and communal areas.Dusting, sweeping, vacu

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for the cleaning of ensuring that school buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as p

An exciting opportunity has arisen for Cleaners and Catering Assistants within Catering & Facilities Management.We have term time and 52 week positions available, some may include weekend working.As a Cleaner, you would undertake cleaning duties within the premise using cleaning materials and machin

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFIC

You know that feeling when someone really gets you?.That’s the kind of support we aim to give.If you know what it means to be patient, encouraging and kind, and you’ve had some experience in care or support, this role could be for you.This role is about building trust, routines and confidence, o

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for the cleaning of ensuring that school buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as p

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFIC

Social Care Assistant, St brendan's Care Home, Isle of Barra (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

If you care about people, you’ll care about this role.It's shared strength, compassion, and real presence when it matters most.You’ll support adults through day-to-day life, helping them build skills, routines and confidence after tough times.At the Kirkhaven Project, we work with homeless men a

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.Monday - Thursday, 08:00-16:15.Applications will be accepted from those wishing to be considered for this role on a part-time basis.If you are applying for this r

Contract: Temporary to Permanent.We are currently recruiting for a Receptionist to join our client at their Eurocentral site.This is a fantastic opportunity for someone with strong administrative and customer service skills to take on a varied and rewarding role, with the potential to progress from

The Support for Learning Worker plays a key role within the main stream primary and additional support needs primary and secondary school environment in providing support and assistance to children and young people with additional support needs to access the curriculum.Additional Support Needs Schoo

Social Care Assistant, St Brendan's Care Home, Isle of Barra (4250).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for the cleaning of ensuring that school buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as p

Inspire, Lead and Make a Difference in Falkirk's Sport & Leisure Services.We have an exciting opportunity for an enthusiastic and driven individual to join Falkirk Council’s Sport & Leisure Team in the role of Team Leader.Working as part of a passionate and ambitious service, you will play a pivot

Connect Appointments are seeking an experienced.This is an excellent opportunity to take on a leadership role within a busy, high-performing warehouse environment.Full-time permanent contract, working 5 days per week.An annual salary starting from 29,000 per annum.Working as a Warehouse Team Leader.

Monday – Friday | 8:00/8:30am – 4:00pm (Early finish Fridays!).We’re looking for a proactive and professional.This is a varied and client-facing role, ideal for someone highly organised with a can-do attitude.Front of house: welcoming guests and creating a positive first impression.Managing of

The purpose of this post is to work effectively as a member of an Early Learning and Childcare team to support in the delivery of a high quality, safe and balanced education and care service, which meets the needs of each young child and their families and is in accordance with relevant legislation

Do you feel you have the skills to make a difference to young people and families in East Renfrewshire? Are you approachable, caring and able to build relationships and support young people when they need it most?.We have a post in our Youth Intensive Support Service.The posts will provide support t

The purpose of this post is to work effectively as a member of a team to support in the delivery of a high quality, safe and balanced education and care service, which meets the needs of each child and their families and is in accordance with relevant legislation and guidelines including the Roles a