Complaints jobs in AylesburyCreate job alerts

You'll be the first point of contact for our customers, ensuring inquiries are handled with care. Agria Pet Insurance is seeking a Customer Service Advisor to join our team in Aylesbury. Responsibilities include managing incoming and outgoing calls, resolving complaints, and maintaining accurate cus

Waste & Recycling Advisor Location: Buckinghamshire Employment Type: Full Time Salary: £25-29,000 per annum + performance-based bonus About Us Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we’re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you’re a confident communicator with a passion for sales, customer service, and closing warm leads, we’d love to hear from you. The Role As a Waste & Recycling Advisor, you’ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You’ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed. Key Responsibilities Answer incoming calls and respond to customer emails within agreed SLAs and KPIs Make proactive outbound calls to grow sales and nurture customer relationships Listen carefully to customer needs and provide tailored waste management solutions Take ownership of customer enquiries, including escalated issues or complaints Administer customer accounts, including data cleansing, bookings, reports, and invoice queries Communicate effectively across our depot network to resolve customer queries Meet and exceed performance targets for quality, productivity, and sales conversion Essential Requirements Strong written and verbal communication skills Self-motivated with a proactive, can-do attitude Ability to work independently and as part of a team Calm under pressure and able to manage multiple tasks Excellent attention to detail and organisational skills A strong desire to win business and outperform targets The Person We’re Looking For Minimum 1 year’s experience in customer service, outbound sales, or telesales Confident, resilient, and target-driven with a positive mindset Comfortable making and receiving high volumes of calls Able to handle rejection while staying motivated A true team player with a collaborative and creative approach Willingness to learn – waste industry knowledge is an advantage but not essential Remuneration & Benefits Competitive salary plus performance-based bonuses Friendly, high-achieving team environment Ongoing training and development Company pension scheme 28 days’ holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years) How to Apply To be considered, please complete our Situational Judgement Test (SJT) using the link below: (url removed) Candidates whose responses best align with our expectations will be invited to interview

You will receive a fantastic benefits package including: Access to health & discount platform after 1 year of service Individual training EE discount Staff Discount (after 1 year service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member's Enquiries to the Directorate of Children's S

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

This role requires strong analytical skills, effective communication, and experience in handling complaints.

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

Lookers plc is seeking a Customer Support Manager in the United Kingdom, focused on regulatory complaints. Candidates should have strong experience in regulatory complaints handling, with knowledge of FCA and similar frameworks.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. The role ensures fair, transparent, high‑quality service across customer support, appeals, and

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders.

Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance. To manage and respond to complaints, information requests, and member enquiries within Children’s Services, ensuring full compliance with relevant legislati

Log and categorise complaints and related emails so they can be routed and actioned efficiently. Support the team in ensuring all complaints activities are completed within FCA and Lloyd’s regulatory timeframes to avoid breaches and potential penalties. This is an entry‑level administrative role

Partnering with key stakeholders to improve customer journeys and reduce complaints. Proven experience in regulatory complaints handling within a regulated industry. Experience managing complex, high‑risk complaints and escalations.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

Manage and investigate customer complaints from initial receipt through to final resolution. Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the process. Ensure complaints are handled in accordance with FCA rules, DISP requir

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

Customer service experience, including complaints handling and continuous improvement. We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous im

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

Independent Health Complaints Advocate. This is an exciting opportunity to become part of our Independent Health Complaints advocacy service. The successful candidate will provide Independent Health Complaints Advocacy to people in the North Yorkshire, Hull and East Riding area wishing to make a com

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

A community advocacy organization in North Yorkshire is seeking an Independent Health Complaints Advocate to assist clients in navigating healthcare complaints.

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

You will collaborate with legal professionals and the Legal Ombudsman, managing complex complaints and contributing to team process improvements. In this role, you will be responsible for providing expert advice and resolving service complaints, ensuring compliance with regulatory obligations.

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

A housing organization is seeking a Resolutions Officer to deliver excellent customer service by investigating and resolving complaints.

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

Team Leader – Caller Operations (Remote).We're looking for a Team Leader to take charge of our caller operations across multiple brands.We run both B2B and B2C campaigns, and you'll be managing a large team of callers working across a varied mix of projects.The role covers the full lifecycle: inte

We are seeking an innovative Social Worker to join our Intensive Support Team in Medway.This permanent, full-time position offers an annual salary of £42,823.Working within our dedicated and vibrant team, you will be at the forefront of delivering meaningful change and making a real impact in the c

Closing date: 04-05-2026 Customer Team Leader Location: Market Place , St Columb Major, TR9 6AL Pay: £14.Contract: 30 hours per week regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) an

Residential Support Worker – Corwen (Full UK Manual Driving Licence Required) Outstanding Work-Life Balance | Full-Time | £500 Welcome Bonus | £1,000 Refer a Friend Extraordinary Days Every Day.At Branas Isaf Children’s Services, part of the CareTech Group, we believe in creating Extraordinary

Drivers Required Typical Shifts are: Monday - Sunday 7am - 2pm OR 2pm - 10pm Join Voyage Care and Feel Valued, we reward your dedication with: • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) • Premium overtime rates at an additional £1 per hour (Ts & Cs apply) �