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Resident Services Associate Cardiff City Centre Cobalt is supporting a leading Build to Rent operator in the search for a Resident Services Associate to join their on-site team in Cardiff City Centre . This is an excellent opportunity for someone with experience in residential property, Build to Rent, PBSA, estate management, property management, lettings, or customer-focused housing environments who enjoys building relationships and delivering an exceptional resident experienc e. The Comp any Our client is one of the UK's most established and respected Build to Rent operators, managing high-quality residential communities across the country. Their focus is on creating outstanding living environments where residents feel supported, valued, and proud to call h ome. With a strong emphasis on customer service, community engagement, and operational excellence, they are committed to delivering a best-in-class rental experience throughout the resident jou rney. Th e Role As a Resident Services Associate, you will act as a key point of contact for residents, visitors, contractors, and prospective tenants. Working as part of the on-site management team, you will help ensure the smooth day-to-day operation of the building while delivering a consistently high standard of s ervice. This role combines front-of-house responsibilities with wider property and resident services support, making it ideal for someone who enjoys both customer interaction and the operational side of residential property man agement. Key Respons • ibilities Deliver an exceptional resident experience through proactive and professional custome • r service.Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where, • required.Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high, • standard.Build strong relationships with residents and contribute to a positive community a, • tmosphere.Assist with resident onboarding, move-ins, move-outs, and tenancy-related admin, • istration.Support property inspections, access arrangements, contractor management, and maintenance coo, • rdination.Work closely with the wider property management and facilities teams to ensure service standards are consistently, • achieved.Handle resident feedback and help identify opportunities to improve service, • delivery.Promote health and safety compliance and contribute to a safe, welcoming environment for all residents and, • visitors.Support resident events, engagement initiatives, and community-building a ctivities . About You We are keen to speak with candidates who have experience within residential property, Build to Rent, PBSA, property management, lettings, estate management, hospitality-led residential environments, or customer-focused accommodat ion sectors. Skills Experience Previous experience within a residential property or customer-facing propert • y environment.Strong understanding of resident or tenant-facing ser, • vice delivery.Excellent communication and relationship-bu, • ilding skills.Ability to manage multiple priorities in a fast-paced operationa, • l environment.Experience handling customer queries, complaints, and iss, • ue resolution.Knowledge of health and safety procedures within a residential or commercial pro, • perty setting.Strong administrative and organisa, • tional skills.Professional, approachable, and service-orie, • nted attitude.Ability to work collaboratively as part of a wi der site team.Experience within Build to Rent, PBSA, residential leasing, property management, estate management, or front-of-house property operations would be particularly advantage ous. Why Apply? This is an opportunity to join a growing and highly regarded operator within one of the UK's most exciting residential sectors. You'll be part of a team that genuinely prioritises resident experience and offers excellent opportunities for professional development within prop erty manag ement. Next Steps Interviews will be taking place shortly, so early applicatio ns are encouraged. Due to the volume of applications received, if you do not hear from us, please assume your application has been unsuccessfu l on this occasion.

Project Manager (Construction) | Cardiff, Up To £45,091 DOE Your new company You’ll be joining a public sector organisation within the Design, Construction and Maintenance (DCM) service, responsible for delivering a wide range of building and refurbishment projects across a varied public sector estate. The team supports schools, corporate buildings, listed assets and live operational sites, ensuring projects are delivered safely, sustainably and to the highest standard. This is a collaborative estate-focused environment with a clear commitment to improving service delivery, asset performance and long-term building conditions. Your new role You will lead the end-to-end delivery of multiple building maintenance and refurbishment projects (typically £70-£80k, up to £1m), managing all stages from early planning to handover, ensuring projects are completed on time, on budget and in line with statutory, safety and quality requirements. Key responsibilities include: • Managing end-to-end delivery of building projects across the Council’s estate, • Scoping, planning, design development and procurement of works, • Supervising and managing contractors on-site, ensuring safety, quality, time and cost targets are met, • Acting as - or liaising in the role of - Principal Designer (CDM), • Leading internal multi-disciplinary teams and commissioning external professional services where required, • Managing contract administration including valuations, variations and final accounts, • Monitoring budgets, costs and KPIs using the works management system, • Chairing and attending site, client and stakeholder meetings, • Managing handover, documentation and practical completion, • Responding professionally to stakeholder queries or complaints, • Working across a varied public sector estate including schools, offices, listed buildings and live operational sites, • Supporting the wider Direct Delivery / Estates team in driving continuous service improvement What you'll need to succeed You will be an experienced construction Project Manager with: • A construction related degree (or equivalent experience)- A strong background delivering building maintenance, refurbishment or capital works projects, • Knowledge of building standards, design, construction methods and professional services, • Good understanding of building contracts, procurement routes and contract administration, • Experience supervising contractors and managing works on live, operational or public sector sites, • CDM knowledge and the ability to act as (or liaise with) the Principal Designer, • Strong organisational ability to manage a varied and evolving workload, • Excellent communication skills with confidence engaging stakeholders at all levels, • Beneficial: practical understanding of building trades (e.g. roofing, fencing, M&E), • Background in commercial or public sector environments (no housing required) What you'll get in return • Salary £40,777 - £45,091 (Hybrid)- Local government pension scheme and generous annual leave, • Professional development and support towards training and qualifications, • Opportunity to work on varied, meaningful public sector projects, • Supportive team culture and ongoing career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4777798

Technical Administrator, permanent role, £25750 per year, plus bens, office-based Your new company An award-winning manufacturing company based in the Cardiff area. Your new role Job PurposeTo collate the quality documentation including raw material specifications, quality records, finished product customer complaints and acceptance on site of raw material ingredients based on certificates of analysis. Issue approved documentation to relevant departments. Provide an administrative role for the technical department. Dimensions Working as part of the Technical Team, this is a day-based role. Contact with raw material suppliers and site departmental managers is required to collate necessary legal data. Performance measures are determined by the ability to carry out the duties listed below and by team performance measures determined by site and individual key performance indicators (KPI’s). Principal Responsibilities • Collate quality records, including key production records so that they are available and easily retrievable. Understand documents required for a traceability exercise and be able to provide them in a timely manner (2hr for receipt and despatch documentation & 4hr for complete traceability with corresponding records), • Obtain certificates of analysis from suppliers for all ingredients used on site prior to use in production, check against specification and file as per procedure., • Obtain a sample of each sleeve print run, check against approved PDF and record check prior to use in production. Checks must be in place for all sleeves delivered., • Collate delivery notes (e.g. aromas, dry ingredients, packaging) with delivery check stamp completed for scanning and archiving., • Monitor drum intake and communicate manufacturer’s batch details and testing requirements to the process department and laboratory., • Routinely supply PI sheets to production lines, process and laboratory as identified by the daily production plan., • Maintain accurate files for specific products to maintain compliance with the required certification standards., • Shelf-life and nutritional testing must be coordinated to meet customer requirements., • Provide an administrative resource for the Technical department and provide statistical data as required., • These are the key daily tasks, not a comprehensive list of all tasks undertaken by the job holder. Flexibility is required by the business and this will be agreed with the individual’s line manager. What you'll need to succeed Knowledge, Skills & ExperienceEssential1) Experience of working in a manufacturing environment 2) Must be able to demonstrate experience of roles involving attention to detail. 3) Must have experience in a role that relates to maintaining legal traceability records, including filing and archiving systems (alphabetical and numerical systems). 4) To perform basic calculations as required. 5) Must have good time management 6) Possess sound verbal and written communication skills which are essential for effectively dealing with customers, internal departments and suppliers. 7) Ability to work on your own initiative and as part of a team 8) Be competent in all the major computer packages, i.e. Microsoft Office, as well as the ability to accurately record data and produce required reports. 9) Willingness to undergo training, and commitment to personal professional development. 10) Be flexible in their working hours to assist with audits and crisis situationsDesirable11) Experience of checking records.12) Experience of working within a Technical Department involving the traceability of products 13) Previous experience of continuous improvement1 4) Experience of internal auditing 15) Experience of accreditation and customer standards What you'll get in return This is a permanent role; salary is £25750 plus benefits. The role is a fully office-based role located in the Cardiff area. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4803893

Resident Liaison Officer | Cardiff Area\n\nOur client is seeking a Resident Liaison Officer to join their team on a remidiaton project in the Cardiff area. They are seeking a candiate who is people-first oriented, as the role involves being a key point of contact between the residents, the client, and the site delivery team. The role is important in ensuring that the communication is clear with all channels, all concerns are addressed swiftly and every resident feels supported throughout the duration of the project.\n\nThe Role:\n\n- Building and maintaining strong relationships with residents through the duration of the project.\n\n- Coordinating and attending resident meetings and open days\n\n- Issuing notices and any updates throughout the progject\n\n- Managing complaints professionally and proactively\n\n- Maintaining corect daily records in line with GDPR requirements\n\n- The right person will be a calm, empathetic communicator who's comfortable in a public-facing role\n\n- Strong written and verbal communication skills\n\n- Literate in all forms of IT, including but not exclusive to Microsoft Office and Excel\n\n- Customer service experience, 2 plus years is preffered due to the nature of the role.\n\nAdditonal Details:\n\n- Competitive salary based on experience and location\n\n- Monday to Thursday, 8am–4:30pm and Friday, 8am–4pm\n\n- Project duration contract\n\nThis job is advertised by an agency on behalf of the client

Complaints Advisor - Financial Services (Remote)\n Salary: From £30,000 per year\n Location: Fully Remote (Work from Home)\n Job Type: Full-time, Permanent\n Hours: 40 hours per week (8am-8pm, Monday-Saturday)\n Start Dates: From June onwards\n\nAbout the Role\n\nWe are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025). \nThis is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.\n\nWhat You'll Be Doing\n\nInvestigating and resolving customer complaints\nHandling complex and regulated cases\nWriting clear and compliant responses and case notes\nCommunicating with customers by phone and email\nWorking within FCA and compliance guidelines\nMeeting SLA, quality, and productivity targets\nIdentifying risks and escalating where needed\n\nWhat We're Looking For\n\nMinimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential)\nStrong written and verbal communication skills\nAbility to manage workload and meet deadlines\nConfident handling difficult conversations\nComfortable working in a fast-paced environment\n\nKey Skills\n\nAttention to detail\nProblem-solving skills\nCalm and professional under pressure\nStrong customer service focus\nOrganised and reliable\nTeam player with a proactive attitude\n\nTraining & Checks\n\n2 weeks training + 2 weeks supported "Grad Bay"\nYou must pass the following checks: \nRight to Work in the UK\nCriminal Record Check\nCredit Check\nCIFAS & Sanctions checks\n\nWhat's in It for You\n\nFully remote role from day one\nJoin a supportive and growing financial services business\nGreat opportunity to develop your career in a regulated environment\nStructured training and ongoing support\nIf you have FCA complaints experience and are looking for your next remote opportunity, apply today.\n\nDisclaimer\n CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

As a Complaint Handler, you will play a key role in supporting customers through what can often be a challenging time, helping to resolve concerns and deliver fair, balanced outcomes. You’ll speak directly with customers to fully understand each situation, carefully capture the details on the bank’s systems, and carry out a thorough review of the facts whilst ensuring any compensation is accurately assessed. This is a fantastic opportunity to join a leading UK bank, build your financial services expertise, and make a genuine difference by helping customers reach positive resolutions. What you’ll be doing as Complaint Handler: • Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints., • Preparing and loading customer complaints onto the client system ensuring all details are entered correctly., • Take ownership of cases and contacting third parties for evidence and information to support case investigations., • Writing final response letters to answer complaint points with clear rational and resolution in plain English., • Call volumes are around 10 - 15 calls a day to complete the data gather stage and provide any updates., • Take responsibility for queries/issues through to resolution., • Manage expectations of all internal and external customers.What we’re looking for in a Complaint Handler:, • Previous experience resolving customer complaints., • Knowledge of the financial service industry and regulations., • Strong oral and written communication., • Confidence on the phone to interrogate and collect key information., • Great prioritising and time management., • Strong attention to detail.Location: Cardiff. You will be expected to work fulltime from the office, until you pass training and accreditation where hybrid working can be offered. The rate on offer: The successful Complaint Handler will receive £150 per day Via Umbrella which increases to £165 after accreditation.Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday – Friday.Duration: Initially 4 months, with opportunity to extend.If you’re excited to join a rewarding company and support customers though their journey, then please click apply online and upload an updated copy of your CV. If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. To help you stay safe in your job search we will never ask for your bank details at the application stage.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Job Advertisement: Customer Service Advisor (Temporary)\n\nLocation: Work from Home\nContract Type: Temporary \nWorking Pattern: Full Time\n\nWorking Hours:\n\nYour shifts will rotate on a six-week basis, covering the hours of 8 AM - 8 PM from Monday to Friday, and 9 AM - 5:30 PM on weekends. This role requires you to work one weekend day every six weeks.\n\nAre you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!\n\nAs a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.\n\nWhat You'll Do:\n\nManage inbound calls and address customer queries with precision.\nEngage in high-quality conversations to prevent avoidable complaints.\nIdentify complex queries and escalate them as necessary for fair resolution.\nProvide clear and efficient responses in line with company guidelines.\nAccurately update our client database with key information.What You Bring:\n\nFluent in Welsh (both written and verbal).\nExcellent communication skills.\nExperience in a fast-paced environment.\nStrong timekeeping abilities.\nBasic IT skills.\nPrior experience in a customer service environment is a plus! Why Join Us?\n\nWe value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:\n\nComprehensive training and shadowing before you start fielding calls.\nA friendly team environment that encourages growth and support.\nAccess to our Mental Health & Wellbeing services and inclusive support networks.\nEmployee Assistance Programme for additional support. \n\nRequirements:\n\nFull valid passport.\nTwo proof of addresses.\nMust have lived in the UK for the last three years.\nProof of national insurance (P45/P60 or payslip).\nA Basic DBS check will be required.If you're ready to take your customer service career to the next level and make a difference in our customers' lives, we want to hear from you! Join us in creating a positive impact through exceptional service.\n\nApply today and become part of our dynamic team!\n\nWe look forward to welcoming you on board!\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Customer Relations Advisor\n\nTemporary - ongoing with potential to go permanent\n\nDo you see yourself as a problem solver?\nAre you someone who likes to get to the bottom of an issue?\nCan you make decisions based on facts and findings?Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment.\n\nIf you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.\n\nMain duties will include:\n\nCommunicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. \nLiaising with your colleagues who organise release of information within the current Data Protection guidelines.\nConsidering possible regulatory breaches or operational incidents which could affect the business or customer.\nLogging details and updating information on the inhouse systems as they arise for others in the team to review if needed.\nRecording findings and answering questions raised over the phone as well as email and on-line chat.\nKeeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. \n\nRefer a friend and earn a retail voucher worth up to £500! \n\nUnfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.\n\nBy applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.\n\nLloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.\n\nKW15660

Account Manager\n\nCardiff | £28,000 per annum | Hybrid Working | Monday to Friday | Permanent\n\nIntroduction\n\nAcorn by Synergie is recruiting on behalf of its client for an Account Manager to join their growing team based in Cardiff.\n\nThis is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, delivering exceptional service, and supporting business growth and client retention.\n\nThe Account Services team works closely with all areas of the business, taking both a proactive and reactive approach to supporting customers and ensuring a high-quality customer experience.\n\nKey Duties\n\nEffectively manage all inbound customer and prospective client enquiries.\nLiaise with relevant internal departments to resolve customer issues and queries.\nAccurately record and maintain customer information and interactions.\nHandle customer enquiries and complaints in a professional and thorough manner, escalating complex matters where appropriate.\nDevelop a strong understanding of company products and services to effectively support customers.\nSupport customers with the adoption and implementation of products and services.\nAssist with customer onboarding and offboarding processes.\nEnsure compliance with all relevant regulatory requirements.\nAdhere to company policies, procedures, and best practices.\nContribute to business growth, customer retention, and overall service excellence.\n\nRequirements\n\nPrevious pharmacy knowledge and experience (preferred).\nExcellent customer service skills.\nStrong attention to detail.\nExcellent verbal and written communication skills.\nAbility to work independently and use initiative.\nStrong organisational skills with the ability to manage multiple tasks simultaneously.\nAbility to work effectively under pressure in a fast-paced environment.\nA proactive and solutions-focused approach.\n\nWhat We Offer\n\n£28,000 per annum.\nHybrid working.\nCompany pension scheme.\nPrivate medical insurance.\nOn-site parking.\n\nInterested?\n\nApply now to join a growing organisation where you can make a real impact and further develop your career in account management and customer services.\n\nAcorn by Synergie acts as an employment agency for permanent recruitment

Your new company \nAn award-winning manufacturing company based in the Cardiff area. \nYour new role \nJob PurposeTo collate the quality documentation including raw material specifications, quality records, finished product customer complaints and acceptance on site of raw material ingredients based on certificates of analysis.\nIssue approved documentation to relevant departments. Provide an administrative role for the technical department.\n\nDimensions\nWorking as part of the Technical Team, this is a day-based role.\nContact with raw material suppliers and site departmental managers is required to collate necessary legal data.\nPerformance measures are determined by the ability to carry out the duties listed below and by team performance measures determined by site and individual key performance indicators (KPI's).\nPrincipal Responsibilities\n\n* Collate quality records, including key production records so that they are available and easily retrievable. Understand documents required for a traceability exercise and be able to provide them in a timely manner (2hr for receipt and despatch documentation & 4hr for complete traceability with corresponding records)\n Obtain certificates of analysis from suppliers for all ingredients used on site prior to use in production, check against specification and file as per procedure.\n Obtain a sample of each sleeve print run, check against approved PDF and record check prior to use in production. Checks must be in place for all sleeves delivered.\n Collate delivery notes (e.g. aromas, dry ingredients, packaging) with delivery check stamp completed for scanning and archiving.\n Monitor drum intake and communicate manufacturer's batch details and testing requirements to the process department and laboratory.\n Routinely supply PI sheets to production lines, process and laboratory as identified by the daily production plan.\n Maintain accurate files for specific products to maintain compliance with the required certification standards.\n Shelf-life and nutritional testing must be coordinated to meet customer requirements.\n Provide an administrative resource for the Technical department and provide statistical data as required.\n* These are the key daily tasks, not a comprehensive list of all tasks undertaken by the job holder. Flexibility is required by the business and this will be agreed with the individual's line manager.\nWhat you'll need to succeed \nKnowledge, Skills & ExperienceEssential1) Experience of working in a manufacturing environment\n2) Must be able to demonstrate experience of roles involving attention to detail.\n3) Must have experience in a role that relates to maintaining legal traceability records, including filing and archiving systems (alphabetical and numerical systems).\n4) To perform basic calculations as required.\n5) Must have good time management\n6) Possess sound verbal and written communication skills which are essential for effectively dealing with customers, internal departments and suppliers.\n7) Ability to work on your own initiative and as part of a team\n8) Be competent in all the major computer packages, i.e. Microsoft Office, as well as the ability to accurately record data and produce required reports.\n9) Willingness to undergo training, and commitment to personal professional development.\n10) Be flexible in their working hours to assist with audits and crisis situationsDesirable11) Experience of checking records.12) Experience of working within a Technical Department involving the traceability of products\n13) Previous experience of continuous improvement1\n4) Experience of internal auditing\n15) Experience of accreditation and customer standards\nWhat you'll get in return \nThis is a permanent role; salary is £25750 plus benefits. The role is a fully office-based role located in the Cardiff area. \nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Store Supervisor - Cardiff, St David's Dewi Sant Industry: Designer collectible pieces Location: Cardiff, St David's Dewi Sant, CF10 2EF Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces art expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit www.popmart.com and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Supervisor to work alongside our Assistant Store Manager in our new Cardiff, St David's Dewi Sant store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager. Responsibilities • Act as the store-in-charge, overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Multi-lingual language ability, • Retail management experience from department stores or concession counters If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Provide high-quality customer support to Danish-speaking clients via phone, email, and chat. Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction. Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support R

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience. • Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat., • Address customer inquiries regarding products and services, ensuring clear and effective communication., • Resolve issues and complaints efficiently to enhance customer satisfaction., • Document all customer interactions and maintain accurate and organized records., • Collaborate with other teams to ensure a seamless customer experience., • Stay up-to-date with product knowledge to provide timely and informed support., • Fluency in Slovak (both written and spoken); proficiency in English is a plus., • Prior experience in customer service or a related field is preferred., • Exceptional communication and problem-solving skills., • Ability to multitask and work effectively in a dynamic environment., • Familiarity with customer support software is an advantage., • A positive attitude and willingness to learn and adapt., • Strong attention to detail and organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us. • Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat., • Address inquiries related to our products and services, ensuring comprehensive and accurate responses., • Resolve customer issues and complaints efficiently, focusing on customer satisfaction., • Document all customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to improve service delivery and the overall customer experience., • Stay informed on product knowledge to assist customers effectively with their needs., • Fluency in Hungarian (both written and spoken); English language skills are an asset., • Prior experience in customer service or support roles is preferred., • Strong communication and interpersonal skills with a customer-oriented approach., • Ability to manage multiple tasks effectively in a fast-paced environment., • Familiarity with customer support software and tools is advantageous., • Positive attitude and willingness to learn., • Attention to detail and strong problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative for our Client in the AI & Technology sector. In this key role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to innovative AI products and technology solutions. Your fluency in Portuguese will be essential as you help clients navigate our offerings, troubleshoot issues, and effectively respond to their questions regarding product features and usage. You will play a significant part in ensuring a positive customer experience while supporting technological advancements. • Deliver high-quality customer service in Portuguese through phone, email, and chat regarding AI and technology inquiries, • Assist customers with technical support, product information, and troubleshooting, • Effectively resolve customer complaints and inquiries in a professional and timely manner, • Document customer interactions accurately in our CRM system, • Collaborate with technical teams to address complex issues and provide comprehensive solutions, • Gather customer feedback to help inform improvements in our products and services, • Stay informed about the latest trends in AI and technology advancements, • Fluency in Portuguese and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in the technology sector, is preferred, • Able to handle multiple inquiries in a fast-paced environment, • Detail-oriented with strong organizational abilities, • Genuine interest in AI and technology, eager to assist customers in utilizing our products, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote work arrangement in Bulgaria, complete with paid relocation. This role is ideal for individuals passionate about providing exceptional customer service while exploring the beautiful culture and scenery of Bulgaria. • Deliver outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat., • Respond to inquiries about products, services, and company policies with accuracy and professionalism., • Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience., • Maintain accurate records of customer interactions and feedback in our CRM system., • Collaborate with different teams to implement effective solutions and enhance service delivery., • Stay informed about company products and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus., • Experience in customer service or support roles is preferred., • Strong communication skills with a focus on building positive relationships with customers., • Excellent problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Ability to work independently in a remote setting while maintaining team collaboration., • A willingness to relocate to Bulgaria and adapt to a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Performance bonus, • And Much More...

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints. Proven track record for career growth and advancement within the company. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career as

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Overview: The Quality Systems Manager has responsibility and accountability for management of Technical processes within the factory ensuring the sites Quality Management System is fully compliant, whilst ensuring strict compliance with Environmental, Health and Safety Policies and Quality / Food Safety processes. Responsibilities: Promote a strong Food Safety and Quality Culture, ensuring products are manufactured to the correct safety, legality and quality standards at all times. Support the Site Technical Manager in maintaining compliance with BRCGS, customer Codes of Practice, legal requirements and internal standards. Maintain and continuously improve site Quality Management System (QMS) processes, ensuring systems remain effective, practical and aligned to operational requirements. Coordinate and support site internal audit activities, ensuring findings, non-conformances and corrective actions are effectively managed and closed out. Maintain oversight of technical compliance trackers and site improvement plans, including fabrication and infrastructure actions managed through systems. Support investigation of technical non-conformances, complaints, incidents and audit findings, ensuring robust root cause analysis and corrective actions are implemented. Trend and communicate technical KPI data to identify recurring issues, emerging risks and improvement opportunities. Manage and maint...

Date Posted: 2026-04-13 Country: United Kingdom Location: Otis Cardiff, 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA. Contract Coordinator Bristol Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity? What are we looking for? Otis is currently recruiting for Contract coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract As a contract coordinator, you will: • Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades., • Be the Point of contact for customers for day to day enquiries. Focused on resolution to minimize escalations, • Support preparation of quotations for repair/upgrade works from multiple sources, • Extract details from CRM system to support customers with regulatory / statutory compliance issues., • Support the operational team with any complaints investig...

QA Manager A leading food manufacturer is seeking a QA Manager to take ownership of site quality assurance, food safety, and compliance. This is a key leadership role ensuring products consistently meet legal, safety, and customer requirements, while maintaining best-in-class audit readiness and driving a strong quality culture across a fast-paced manufacturing environment. You'll be responsible for leading the site's QA function, working closely with operations, technical teams, and major retail customers. The role combines hands-on quality leadership with strategic oversight, ensuring robust systems are in place and continuously improved. You'll act as a central point of contact for audits, customer interactions, and internal quality performance, ensuring the site operates to the highest technical and compliance standards at all times. Key responsibilities: • Lead site QA, food safety, and compliance activities, • Maintain and continuously improve the Quality Management System (QMS), • Own HACCP documentation and ensure effective implementation in collaboration with technical teams, • Lead preparation for and successful delivery of BRC and customer audits, • Act as key QA contact for retailer and supermarket requirements, • Manage non-conformance investigations, complaints, and product release decisions, • Drive GMP compliance and continuous im...

Social Housing Complaints Officer.

Job Type: Full time In a Nutshell We have a great opportunity for a Sales Consultant to join our team within Vistry Manchester & Cheshire East, covering sites across Manchester, with your reporting office being based in Warrington. As our Sales Consultant, you will be the lead sales consultant on the development. You should carry out all aspects of the day to day running of the marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress. In addition to a competitive basic salary, this role offers excellent earning potential through an uncapped commission structure, with on-target earnings of up to 66,000 per annum, giving you the opportunity to be rewarded for your performance and success. We value in-person collaboration and team culture, but were also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role will involve an element of weekend working. • Competitive basic salary and annual bonus, • Mileage Allowance, • Up to 33 days annual leave plus bank holidays, • Private Healthcare, • Enhanced maternity, paternity and adoption leave, • Competitive contributory pension scheme, • Life assurance 4 x your annual salary, • Share incentive schemes, • Employee rewards portal with many more benefits, • Behave in line with our company values Integrity, Caring and Quality., • Experience working in a customer facing role delivering under pressure., • Experience in generating leads and sales through telephone-based business development., • Proven track record of achieving sales targets., • Proven track record of exceptional sales., • Excellent IT skills with demonstrable knowledge of Microsoft Office tools., • Comfortable using multi-channel forms of communication., • Ability to handle complaints and difficult situations., • Strong negotiation and sales skills., • Proven track record of successfully completing the sales process with customers in the housebuilding industry, • An interest in property and the housing market., • Good planning and organisational skills., • Excellent communication skills., • The ability to work under pressure and meet sales targets., • Willing to travel to all sales sites, including regional offices., • Willing to work weekends., • Willing to travel to all marketing suites, including regional office, within the division as required., • Full driving licence and access to a suitable vehicle., • Ensure smooth running of the marketing suite., • Assist the Sales Manager as required, • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development., • Create and deliver informative and clear sales pitches and tours of the show home and development., • Negotiate with customers to ensure the best sales outcome for the business, • Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions, • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively., • Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home, • Have detailed knowledge of all plots available and upcoming within the development., • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures., • Implement the Companys continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Proactively working as a member of the sales team and demonstrating effective team working skills., • Evaluate each sale as to how it can be achieved more effectively, efficiently, and profitably for the Company., • Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR., • Deal with all customers in a polite, friendly, and efficient manner., • Ensure that customers are kept fully and regularly informed of the progress of their purchase., • Respond to all cancellations making every effort to save and if necessary, renegotiate the reservation., • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments, • Ensure competitor analysis is undertaken as determined by Sales Manager, • Carry out daily tasks required for your development., • Take responsibility for all company property and equipment across each site within the specified sales hub. Were Vistry Group, the UKs leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where theyre needed most. Youre probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so theres nowhere better to build your career. Were proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1

As a Complaint Handler, you will play a key role in supporting customers through what can often be a challenging time, helping to resolve concerns and deliver fair, balanced outcomes. Youll speak directly with customers to fully understand each situation, carefully capture the details on the banks systems, and carry out a thorough review of the facts whilst ensuring any compensation is accurately assessed. This is a fantastic opportunity to join a leading UK bank, build your financial services expertise, and make a genuine difference by helping customers reach positive resolutions. What youll be doing as Complaint Handler: • Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints., • Preparing and loading customer complaints onto the client system ensuring all details are entered correctly., • Take ownership of cases and contacting third parties for evidence and information to support case investigations., • Writing final response letters to answer complaint points with clear rational and resolution in plain English., • Call volumes are around 10 - 15 calls a day to complete the data gather stage and provide any updates., • Take responsibility for queries/issues through to resolution., • Manage expectations of all internal and external customers. What were looking for in a Complaint...

At Morson Nexus, we connect people, learning and opportunity across the industries that keep the world moving. From construction and infrastructure to power, green energy and water, we deliver solutions that are as operationally sharp as they are strategically focused. We are looking to appoint a Lead Trainer to deliver both online and classroom-based training. Delivery will include accredited (CITB Site Safety Plus), NEBOSH, IOSH, Building Safety Act and non-accredited training courses. You will also lead on projects such as the development of new courses and course materials as required. Key Duties & Responsibilities: • Delivery of accredited (e.g CITB, NEBOSH, IOSH) and non-accredited training courses –classroom based and online – to the highest standard and in line with awarding body requirements., • Leading by example and supporting more junior tutors, • Be a technical lead on Health & Safety supporting the wider business, • Ensuring you have available all relevant equipment required to deliver each training course., • Maintaining a record of Continuous Professional Development., • Providing positive and developmental feedback to candidates in a professional manner, • Passing any sales leads/enquiries from delegates to the sales team., • Supporting the Sales teams with any technical enquiries, • Reporting immediately any genuine complaints to the Quality Manager for investigation., • Assist in companywide projects (e.g development of new courses or securing new accreditations)., • Understanding of 3B courses and confidence advising clients, • Attend client meetings with the sales team as required, • Ensuring all paperwork is completed accurately and returned in line with Nexus processes Essential Skills & Experience: • Excellent attention to detail, • Confidence to deliver training to a classroom and online through video software, • Excellent time management skills and ability to organise own workload, • Positive attitude and willingness to learn, • Minimum of 3 years' experience in management and construction Desirable Skills & Experience: • Award in Education & Training or equivalent adult teaching qualification, • NEBOSH Construction Certificate or Occupational Health & Safety NVQ at Level 5 or above, • Membership of IOSH at Tech level or above, • Experience of delivering training either in a classroom or online JBRP1_UKTJ

Conveyancing Team Manager Central Cardiff Location: Cardiff City Centre Salary: Competitive + Benefits Working Pattern: Full-time, Permanent | Hybrid (12 days WFH) TSR Legal are delighted to be working with a modern, tech-enabled law firm who are currently seeking an experienced Conveyancing Team Manager to join their growing Cardiff office. This is an exciting opportunity for a dynamic legal professional to take on a leadership role at one of the UKs most innovative property law firms. The firm blends cutting-edge technology with a strong people-first ethos. Theyre on a mission to transform the home-moving experienceand theyre looking for a talented people leader to support that vision. The Role As Conveyancing Team Manager, youll oversee the day-to-day operations of a team of Property Lawyers, ensuring excellent service delivery and high performance across the board. Youll play a pivotal role in managing team performance, developing legal talent, and embedding a positive, inclusive team culture. This is a hands-on leadership position, ideal for someone with both deep conveyancing knowledge and a genuine passion for people development. Key Responsibilities Lead, coach, and mentor a team of Property Lawyers to deliver high-quality, efficient conveyancing services Foster a culture of excellence, collaboration, and continuous improvement Oversee individual and team performance using a structured skills matrix Manage workload distribution and resource planning to ensure consistent productivity Support the development and delivery of personal development plans and ongoing training Lead on people management issues including performance improvement, absence, and recruitment Act as a key escalation point for service queries or complaints Contribute to departmental change initiatives and cross-team collaboration Work closely with senior management on budgeting, salary reviews, and business planning Ensure adherence to internal policies and external compliance standards About You Were looking for a driven and professional individual who brings: Extensive residential conveyancing experience youll be confident handling complex transactions and guiding others Proven team management skills with a track record of developing and leading high-performing legal teams Excellent interpersonal skills able to motivate, mentor, and influence A proactive mindset with the confidence to lead through change and drive continuous improvement A genuine commitment to service excellence and staff wellbeing Whats on Offer In return, youll receive a comprehensive benefits package, a vibrant team culture, and the chance to be part of a firm thats genuinely reshaping the legal landscape. This is more than a management roleits an opportunity to join a forward-thinking firm with big ambitions, where your leadership will directly influence the client experience, the team culture, and the success of the wider business. If youre a people-focused Conveyancing professional ready to step into a leadership role with real impact, Id love to hear from you. Apply today to discuss this role in more detail and take the next step in your legal career, contact Hannah at TSR Legal directly on 02920 388100. JBRP1_UKTJ

Role: Customer Advisor Driving School Location: Cardiff - Dynamic Working Salary: 24,060 Shift Pattern: Monday-Friday 9am-5pm Full Time/Permanent At the AA Driving School & BSM,youllput the customer at the focus of everything you do.Wereon the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey.Werelooking for strong customer service advisors, ideally with a history of dealing with customers viadifferent contact methods such as webchat and telephony. Youllbe part ofa great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm so your weekends are your own! You will; • Inbound & Outbound Contact Handling : Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed., • Customer Journey Management : Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test., • Complaint Resolution & Ownership : Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution., • Admin & Financial Tasks : Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately., • Service Excellence & Product Knowledge : Deliver high-quality service, promote self-serve options, stay informed on products, andmaintainprofessionalism during busy periods. What'sin it for me? • Werealways looking to recognise and reward our employees for the work they do. As a valued member of The AA team,youllhave access to a range of benefits including:, • Diverselearning and development opportunities to support you toprogress in your career, • 23 days annual leave , increasing to 25 days after 5 years service,plus 8 bank holidays, • Ability topurchaseextra holidays, • FreeAA breakdown membership after you start your employment, • Discounts on AA products including car and home insurance, • Employee discount schemet hat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Worksavepension scheme with up to7% employer contribution, • DedicatedEmployee Assistance Programme Plus, so much more!

QA Manager A leading food manufacturer is seeking a QA Manager to take ownership of site quality assurance, food safety, and compliance. This is a key leadership role ensuring products consistently meet legal, safety, and customer requirements, while maintaining best-in-class audit readiness and driving a strong quality culture across a fast-paced manufacturing environment. You'll be responsible for leading the site's QA function, working closely with operations, technical teams, and major retail customers. The role combines hands-on quality leadership with strategic oversight, ensuring robust systems are in place and continuously improved. You'll act as a central point of contact for audits, customer interactions, and internal quality performance, ensuring the site operates to the highest technical and compliance standards at all times. Key responsibilities: Lead site QA, food safety, and compliance activities Maintain and continuously improve the Quality Management System (QMS) Own HACCP documentation and ensure effective implementation in collaboration with technical teams Lead preparation for and successful delivery of BRC and customer audits Act as key QA contact for retailer and supermarket requirements Manage non-conformance investigations, complaints, and product release decisions Drive GMP compliance and continuous improvement across quality systems Lead, coach, and develop the QA team Ensure full compliance with food safety legislation and customer standards Support NPD, trials, and process validation from a QA perspective What you'll need: Strong experience in QA, technical, or food safety roles within food or beverage manufacturing Proven experience delivering BRC standards and supporting external audits Experience working with major retailers or supermarket customers Strong understanding of HACCP and food safety systems And this is what you'll get: Competitive salary High pension contributions Life assurance Critical illness cover TPBN1_UKTJ

Your new company Working for an independent statutory body, set up by the Welsh Government to give the people of Wales much more say in the planning and delivery of their health and social care services. Your new role Be the first point of contact for members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care service or treatment. Provide comprehensive support to the Complaints Advocates, including arranging meetings, taking minutes and drafting paperwork. Co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner. Maintain manual and electronic complaint and enquiry files, ensuring security and confidentiality are in compliance with the Data Protection Act as well as office policies and procedures. What you'll need to succeed Experience of working in a customer service or complaints setting. Knowledge of complaints processes and procedures Excellent communication skills, with the ability to judge the importance of information and respond appropriately. Significant previous administrative experience and proficient in the use of Microsoft Office. Must pass DBS check. What you'll get in return 30 hours per week - Wednesday or Thursday to be a non-working day Hybrid working - Tuesday set office day and the option to select an additional home working day. £15.27 per hour DBS is covered by the agency 2-3 month temporary role with an option to apply for a permanent post if advertised. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Complaints Handler - Bristol -£14-£15 p/hour PAYE + holiday pay Robert Half are working on a project to deliver a team of Complaints Handlers to work on a large scale Financial Services remediation. This is a project based 5 days onsite in Central Br

Complaints Handler - Bristol -£14-£15 p/hour PAYE + holiday pay Robert Half are working on a project to deliver a team of Complaints Handlers to work on a large scale Financial Services remediation. This is a project based 5 days onsite in Central Bristol and start date is 29th June Previous Compl

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio