Smart Meter Account Manager
hace 5 días
Cardiff
MHHS Data Account Manager – £45,000 + Bonus & Benefits | Hybrid | Cardiff Are you an experienced Account Manager with strong knowledge of automatic meter reading (AMR) products and solutions? We’re recruiting a Market Wide Half-Hourly Settlement (MHHS) Data Account Manager to join a leading smart energy and data services provider in Cardiff. This hybrid role offers an excellent salary of £45,000 per year, plus bonus, employee ownership benefits, and a comprehensive package. What is MHHS? Market Wide Half-Hourly Settlement (MHHS) is one of the most important changes in the UK energy industry. It replaces estimated energy usage with accurate half-hourly data from smart meters. This enables fairer billing, smarter tariffs (like EV charging and time-of-use), and supports the UK’s drive towards a smarter, greener energy system. As an MHHS Data Account Manager, you’ll be at the forefront of this transformation — ensuring customer migrations run smoothly and that SMS delivers consistently high performance post-migration. What you’ll be doing • Oversee customer migrations, ensuring accuracy, efficiency, and adherence to agreed processes., • Manage SMS’s performance post-migration across allocated customer portfolios., • Act as the first point of contact for escalated issues, driving resolution and continuous improvement., • Monitor SLAs, KPIs, and contractual obligations, providing regular reporting to senior management., • Build and maintain strong relationships with customers, suppliers, and internal teams., • Lead presentations, training, and coaching sessions to support knowledge sharing., • Contribute to process improvements and support operational teams in delivering excellence. What we’re looking for • Proven experience in account management, customer success or data services., • Strong knowledge of automatic meter reading (AMR) products and solutions – essential., • Understanding of electricity industry standards and settlement processes – desirable., • Excellent communication and stakeholder management skills., • Highly organised, analytical, and detail-oriented with the ability to manage multiple priorities., • Proficiency in Microsoft Office (Excel and PowerPoint essential)., • A proactive, adaptable, and solutions-focused mindset. Why join? Alongside a competitive salary, this role offers a package designed to reward and support you: • £45,000 salary + annual bonus, • Employee ownership scheme – be part of a business where you share in the success, • Hybrid working – Cardiff office base with occasional travel to other offices/customers, • 25 days holiday + bank holidays (rising with service), • Company pension scheme, • Life assurance & wellbeing support, • Ongoing career development in a continuously evolving energy and data sector, • Be part of a forward-thinking company at the forefront of smart energy innovation