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  • Customer Service Manager
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    Customer Service Manager
    4 hours ago
    £41700–£43000 yearly
    Full-time
    Cardiff

    Job Title: Customer Service Manager (SOC Code: 7220) Company: Bimmarc Limited (T/a 99 VietMart) Location: 142 Woodville Road, Cardiff, CF24 4EE Employment Type: Full-Time Annual Salary: £41,700–£43,000 About the Company 99 VietMart, operating under BIMMARC Ltd, is a specialised Vietnamese grocery and retail business based in Cardiff. Since its establishment in 2023, the company has been dedicated to providing authentic Vietnamese and Southeast Asian products to both community and commercial customers across the UK. With a growing reputation for quality, cultural authenticity, and service excellence, the company is now expanding its operations across multiple locations and sales channels, including B2B and online platforms. About the Role The Customer Service Manager is responsible for overseeing and enhancing the overall customer experience across all areas of the business, including in-store, B2B, and online channels. This role ensures consistent service quality, strengthens customer relationships, and supports business growth through effective customer engagement strategies. You will lead customer service operations, implement service standards, manage customer feedback, and support both retail and commercial client interactions to ensure a high level of satisfaction and retention. Key Responsibilities: 1. Customer Service Management • Develop and implement customer service policies and procedures across all locations., • Ensure consistent, high-quality customer service standards in-store and across all communication channels., • Manage customer enquiries, complaints, and feedback in a professional and timely manner., • Monitor customer satisfaction levels and implement improvements where necessary. 2. B2B Client Support & Relationship Management • Maintain strong relationships with B2B clients including restaurants, cafés, and retail partners., • Ensure timely communication, order accuracy, and service reliability for business customers., • Coordinate with the sales team to support client retention and long-term partnerships. 3. Online Customer Engagement • Oversee customer interactions across digital platforms including Facebook, Instagram, WhatsApp Business, and Google., • Ensure prompt responses to online enquiries and effective handling of customer feedback., • Support online sales channels by ensuring smooth customer experience from enquiry to purchase. 4. Staff Training & Team Leadership • Train and coach staff in customer service best practices, communication skills, and product knowledge., • Monitor staff performance in customer interactions and provide ongoing feedback., • Promote a customer-focused culture across all areas of the business. 5. Performance Monitoring & Process Improvement • Track customer service KPIs including response times, satisfaction levels, and complaint resolution rates., • Analyse feedback and service data to identify trends and areas for improvement., • Implement systems to record and manage customer interactions and feedback. Qualifications & Skills: • Bachelor’s degree in Business, Hospitality, or a related field (preferred)., • 2–3 years of experience in customer service management or a similar role (retail or food industry preferred)., • Strong understanding of customer service principles and best practices., • At least B2 English. Bilingual ability is a plus., • Excellent communication, interpersonal, and problem-solving skills., • Strong organisational and leadership abilities., • Experience handling customer complaints and resolving issues effectively., • Ability to work in a fast-paced retail environment. What We Offer: • Competitive salary., • 28 days paid annual leave., • Employee discounts on store products., • Opportunities for career advancement and professional development., • Supportive and dynamic team environment.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    6 days ago
    Part-time
    Cardiff

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

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